First American Home Warranty Reviews

Recently, I filed a claim to First American for my gas stove. The electric starter and a couple of burners weren't doing what they were supposed to do. I spoke to a rep at First American and told them what the issue was. They gave me a claim number as well as the name of the company that they would be contacting. Thereafter, their technician came out and I went over everything with him. He was very polite, kind, young gentleman and he knew his business.

I bought First American Home Warranty in July and since then, I’ve already submitted three claims. The most recent one was for my pump house. My water system stopped working. I filed for it on the telephone so that way, I got to go back and forth without having an email back and forth and waiting. First American told me that when I have no water, it was more of an emergency and that we needed to get it repaired quickly. I asked them if the people who installed it years ago was on their list and they said yes. So, within an hour, everything was taken care of. It was a terrific experience. In fact, I’ve sent several people to First American to buy their product, and they have already.

We had called in the morning within an hour, we received a call that someone will come to check the problem of the heating system. After the technician assessment, report is made to the First American Home Warranty. We received the approval of the replacement of parts and the heating system is replaced and fixed, within 24 hours from the time the problem is reported. We are satisfied with this kind of service. Thank you.

I've submitted three claims to First American over the years and doing it was very easy. The only thing that could be improved would be the response time of getting someone to come out because I had to wait a couple of days in line for the last claim. Everybody was ahead of me, but that was to be expected. The techs that came out were perfect and they knew exactly what they were doing. They did awesome work. The biggie was the water heater and I'm glad the tech did it. First American provides a very needed service and I have certainly appreciated it.

I use First American Home Warranty because they do what they say they will do. All was done that was asked. I had another company and they were horrible. I had a water leak somewhere and it was found very fast. I have used one other company and they were liars.

First American is a good company. There were times that I called them for my claims and there were times that I submitted claims online, and either way, the process was simple, fast and easy. Everything has been great as well whenever I deal with their reps. Also, the last tech that they sent out was really good. He knew what he was doing. He had actually been here before because we had the same issue a year or two before. He remembered us and he remembered what the issue was, so that helped him to resolve this second issue. I’ve already recommended First American to several of my family members and friends.

We have an older home and had a lot of older systems like heating and air. My wife had used American Home Shield but they gave her a hard time on all the claims so we decided to try something different and got First American. I go online when submitting a claim and I like the website greatly. Once, I had a problem with a heating and air company. It took them four months to fix my heating and air in the summer. While I did let First American know I was having problems, they couldn't get the contractor to do anything much either. But other than that one very bad company, I've never had any trouble with anybody else. First American saved my butt. I pay them about $800 and I get that back in one claim on heating and air. It's like having an insurance policy. You don't need it until you need it. I recommend them all the time.

FA has proved itself to be nothing more than a scam company who will gladly take your money in exchange for nothing in return. I recently purchased a home eight months ago. The home is over thirty years old so my realtor purchased a FA warranty for me. Recently I came home and found my basement floor covered with water because of a leak in my hot water heater. It was late evening and the leak was not too bad plus I was still getting hot water so I decided to wait until the following day to get a plumber out to confirm where the water was leaking from. By the following evening (Sunday) it was pretty evident to the hot water heater was the cause of the leak and needed to be replaced.

Serviceman was very professional and competent, however the toilet is flushing by itself again and I need service again. Sometimes it re-flushes right away, other times it can be two hours and then re-flushes. Please call me for an appointment to further correct this issue.

My heater wasn't providing any heat, so I filed a claim. It took a week to get a mechanic to look at it. He said it was a gas issue and to contact my gas company about the problem but he would replace the ignitor in the meantime. Gas company showed up, opened a line and proved gas was going to the heater. FAHW contacted me two days later saying I need to give them $450 to cover the cost of the "modifications" for the repair. When I said I refuse to pay those because the mechanic didn't mention any modifications they said, "Well now your only option is a buyout." This company is an absolute scam.

We had quite a scare because we had water shortage. I called First American and had technicians come out and it was a very simple fix. The guys weren't here more than an hour and got the well working again. Everybody was happy, and I was happier. One thing we like about the people that we have that had come out here is that they don’t fool around. They came out here, got it done, fixed it and got out of here quick. The other thing I like them for is because they know what they're doing.

Having the warranty on my property for resale is excellent. If I have problems, they're available. My daughter is a realtor and she recommended First American Home Buyers Protection. Submitting a claim with them was wonderful and the easiest convenience. I’ve done it online and navigating their website was very easy. Their reps were very courteous and helpful and they had sent very good people. I’ve had an electrician and a plumber who were very fine. They come in, they do the job and go on. In my last house, my stove broke and I was without it for about three days. Then a guy came but he couldn't fix it. He called First American and told them that I needed a new stove. They replaced it very quickly with a comparable stove of what I had.

I’ve submitted 2 service requests in the 1st month of owning my home, and both times have been easy. The website is very easy to use, pay, and track requests, and the contractors are prompt and professional. Everyone from FAHW on the phone have also been helpful and professional.

Thank you First American for your high level of service. My experience with First American has always been pleasant. You take issues seriously and you are quick to get the job done. You are also very much accommodating to last minute requests and your sense of understanding urgent requests is very much appreciated. Your constant contact with me and providing updating information is comforting.

My recent experience, was fast. The people came in did a great job, in and out fast. Very friendly people, and clean up after they were done. I would highly recommend this company. They only problem was the time it took them to get here. The company was at least 100 miles out of town. It took 6 days from the first report, before they arrive.

I think FA is a decent home warranty. My suggestion will be towards the contractors because most of the time they are trying to rip the homeowner with the noncoverage charges and FA can actually keep track of that!!

When I purchased my home, I had a home warranty. But then, it expired and I liked having that protection. I got First American Home Warranty and submitting claims to them has been fairly easy. I submitted my claims online and a vendor called me thereafter and sent me an appointment. When their tech arrived, he seemed knowledgeable and the problem was fixed. Overall, FAHW is a good company. Their warranty is good value for what I paid.

I had First American when I bought my home and kept it. All the reps were very professional. However, when we called in and put in a claim, it seemed like it always showed some company that was not even here in the Palmdale and Lancaster areas. They were always contracting out to somebody that has to come up from the Valley and take an hour and a half ride to get to me. First American was right here in the area so, I had to go back and forth with them. I told them who I wanted and they told me that they may not be available. So then, I tell them that I understand they may not be available, but these are the people that I really want to come in my house.

It took them over 2 months to fix the problem, including 3 service calls. After the second call, a second part was needed. After no communications from them in 2 weeks, I called the company and was told the part was backordered, but that the service fee of $75 would be refunded. It has been almost 2 months and no refund.

I was hoping that with this warranty it would be a good experience. I have only had to call once and I am dealing with a headache. The technician does not even have a website. They have a Facebook page that is loaded with bad reviews. I let First American know I was leery about the reviews but they said that is who they have. Well I found out the reviews are correct. The technician came out and took the 75.00. Stated he will order the parts and I have never heard from him since. I called First American last week and let them know it has been two weeks with no response and they stated last week that they reached out to him and he would set up an appointment that day.

FAHW needs to review their contractors. Been waiting almost a month for furnace to be fixed. Contractor came out 3 days after initial call and technician indicated it could be 3 days to 2 weeks for the part that is needed to be ordered to come in; we are way past that time frame. Temps have been in the 20s at night now, and it's under 60 degrees in the house. I have left a couple of messages with contractor, cannot get a return call to even get the status of the ordered party. Called FAHW and they said they cannot get a response as well. Bad service when they can't even get an update from their contractors. Completely unacceptable in this weather to be nearly a month without heat. Last call this morning we were told to call FAHW back, they will try to contact technician again... I am really hoping FAHW takes a step to correct this issue.

I recently called First American to have my toilet and washing machine fixed. I called because I could not get it online. I tried several times and I was never able to get it so I called. Their computer system at this time should be looked at just to make sure people are getting through because I could not. I placed the call and got a response back that same day about who was assigned to the job. I got a call from the contractor the next day, and they were on their way. The contractor that was sent was pleasant. He knew what the problem was and he went on and did what he had to do. The contractor immediately saw what the problem was and that something had to be replaced. They went to their truck, found the item and replaced it. It worked perfectly since that time. I would recommend First American.

When I bought the house that I'm living in four years ago, it came with a First American Home Warranty that was paid for one year. When I make a claim, a phone call is easiest. I tell them my problem and they ask for my number, address, or account number. They also ask on when they can send somebody out, and that they will have the people call me and set that up. If I go online, it will take me 20 minutes to get to the right place I need to be. Then, I'll put in the wrong information or push the wrong button, and it'll erase everything.

We went with our realtor's recommendation and got a First American home warranty. Thus far, submitting claims to them has been really easy. The technicians who have come to my home have both been great and on time. They called first and did a good job. Though they didn’t do more than they needed to, they got the problems fixed. Overall, we're very happy with First American's warranty. I recommend them.

Generally I am very patient with service companies due to The fact that I worked in customer service. However when a customer has had an issue from May 2018 to now November 2018 that is absolutely unacceptable. My husband and I went practically the entire summer without air... Because of this we were forced to continuously run fans, which then caused our electric bills to be over $300. They continue to work with Total Air Care who has come to our house several times claiming things to be fixed, however we continue to have the same issues.

First American Home Warranty gives us good coverage and I'm very happy with their service. We switched to a different provider once thinking that we would be getting a financially better coverage but then it turned out that it was not. First American has better service and we switched back. It's very easy to submit with them. I just go ahead and tell them what I need and they would reply and let me know which company will be fixing the issue. That company would then contact me and set up an appointment. It's a very efficient process. Also, the companies First American has sent us have also fixed our issues efficiently. People should look First American Home Warranty up.

I used First American's online site to file a claim with my garage door opener. It’s easier that way. I don’t have to wait for someone at the call center. The technician had to come back for parts. The claim worked alright.

I have been without a dryer for a month. The same problem happened this summer and it took weeks to fix. Now, after a month of back and forth, on hold for up to an hour at a time, calling every day, they left a new dryer in my garage, and the old one is still attached to the wall. I am unable to get in and out of my laundry room or garage. I called and no one will help me. THIS WARRANTY IS NOT WORTH THE MONEY. I truly would rather have just paid to get a new dryer and have it professionally installed.

I am glad that my realtor had seller purchase this for me. Though home was relatively new, had few issues pop up. First American Home Warranty provided good service and contractors work with replied to my needs very fast. May consider using again in near future.

We had a plumbing issue and called First American Home Warranty since the warranty came with the purchase of the home. We had just moved in the day before and discovered the toilets and showers were backing up. They sent Acrown Plumbing Construction Incorporated to help is out. The guys came on time, took off our toilet put it back on and said, “Can’t help you, this is not covered. $75 please.” We said we were not paying because he didn’t do anything. First American Home Warranty is taking sides with this plumbing company they sent out and are requiring us to pay the $75 just for him to tell us the problem was not covered. I call that a scam. We called another plumber out on our own and they snaked the plug out, no problem... Haven’t had any issues since.

We have had First American Home Warranty for four years and our most recent claim with them was for an issue with the dryer or washer. It stank and we couldn’t do laundry. My husband called in to submit the claim and it didn’t take long for the techs to come out. They had to order a part, so it took a few days, and they came back out. Overall, First American was fantastic.

This is the 2nd call back is about 4 weeks for my refrigerator which stopped cooling which means perishable food going bad. I was initially frustrated because the provider who repaired it the first time was unavailable and I certainly couldn’t wait more than a week for them to return. Therefore it was assigned to another provider which is fine but it just started the process over again at ground zero. This provider said There needed to be more parts ordered to repair it and they would return to put them in when they get there. The parts have been ordered and I wait as food continue to spoil and I continue to get bagged ice and a cooler for my food. It has now been almost two weeks and no word... FRUSTRATED!

Consumers! Please visit Yelp to see REAL consumer reviews about FAHW. ConsumerAffairs should not allow this company to create fake post about "how wonderful" their company is towards consumers... They are not! Homeowners who have paid for this insurance should be refunded for all expenses paid to FAHW. 1000s of Yelpers have given this company a 1 Star review. I hope ConsumerAffairs removes the fake post from their website about FAHW. This company is the worst! They don't cover anything! They charge the consumer $75.00 in service fees and profit off from a bad situation!

Submitting claims to First American is fairly easy, either over the phone or on the web. The feedback to get a claim open and going is usually pretty quick. The part that was a challenge was the initial signup. I wasn't sure how they link you directly to your house on the initial signup, and so I had to call in. First American's customer service has been great. There may be some cases of a language barrier, but overall, the reps are still able to understand. I deal with international business already, so that’s not something new. But for a straight-off-the-block person, that may be a little difficult. Some of the deals on trying to do an online initial startup don’t quite work. But overall, once you submit a claim, usually it gets assigned to a contractor, if not on the same day, within 24 hours. Then that contractor will give you a callback to schedule an appointment within 24 hours.

Our Realtor suggested First American as a warranty company when we bought our new house. They were the most highly rated from people that we know in the area and from our Realtor. It was very, very easy submitting a claim and they really did a great job. When we called First American, we had two electrical issues that were supposed to be fixed. The first electrician that they sent out to us was amazing but they did not do their part. The first time, they came out and assessed both problems. The second time, they said they were only going to fix one and if we wanted the second one fixed, we would have to pay another $75 service fee in order for them to come out and fix it.

Microwave went out 6 weeks ago. Numerous calls and emails still not repaired. Perhaps most disturbing is that the claim rep will not answer phone calls or emails but told the BBB that she had called and left messages on my phone 4 times as they want to replace the unit but cannot reach me. Very dishonest and unresponsive.

I'm completely disgusted that the first time I need to use this warranty the problem is not covered. I will not be renewing my warranty when it comes up. In my conversations with the salesman (who is no longer with the company) I was told basically everything was covered. I was just told washer and dryer are covered along with the roof, water heater, A/C etc. Now I find that the dryer isn't drying because the vent is clogged at the roof vent. I now find that clogged vents are not covered. I can't believe I fell for a scam. Live and learn.

We had First American for the first year paid for through the seller of our house when we bought it and we just renewed it. To submit a claim I go online and select whatever the appliance is that I’m having a problem with and the brand. They contact me usually the next business day to make an appointment to have somebody come look at it. Last time I had my dishwasher fixed. I had an online appointment. With another claim somebody had called me to set up an appointment. I’ve never had any problems with anybody. The contractors have also done a good job. I’ve had three people come so far. Twice it was the same guy, and then the last time, it was a different guy. They’re very professional. They came in and took care of my stuff.

First American Home Warranty is very quick on solving issues. We've been with them since 2009 and we've never had an issue with their customer service. It's very easy to submit a claim and every tech that has come out to our house have been very nice. They've easily explained issues and I haven't had one yet that hasn't fixed an issue. So, overall, we've had a good experience with this company. I've already recommended them to a friend who's going to buy a house.

It was great. Timely, professional and I appreciated the serviceman as he was friendly and assured me he could get the job done. Which he did. I always have great service from First American and I often recommend them. You should try them, they do a great job.

Let me first say, I had First American with my previous house for 15 years. No complaints. I bought this house two years after selling my previous home. So insisted on First American as my home warranty company in the closing contract. A home inspection and pest inspection were done mid August. Moved into my home mid Sept. The master shower on/ off shower valve broke, while in use.

Very pleased! Our dishwasher was replaced in a short period of time! The technician worked efficiently and did not make a mess. We couldn't be happier! First American had the appliance delivered to our home and the technician took the old one away.

Very well done. Could be a day or 2 quicker on items like the Furnace. But all in all, I am very happy. Bay Area is not bad. A little slow on calling back. Workers were all very helpful. Thank you for all your help.

ARM Collection for Arden'z Electrical Service - I recently received a bill for $30.00 from First American for service at my home on 08/22/16. This was the first time I received a bill for this service. Since this was over 2 years old, I sent a letter back asking for explanation of what the charges were for. I did not receive a reply and instead received a collection notice form ARM. This is not good customer relations. Otherwise the repair services has been fine. Thanks.

Never a waste of time and they make sure you are satisfied with repairs. The premium is fair and they will not "over repair" an appliance. When it needs replacing, they replace. My daughter recommended them and she is in the mortgage business! You have to be careful who you get you home repaired thru. I have has these folks for a number of years and would not change companies.

I have been a customer for approximately eight years. When I first became a customer I did have concerns to the point that I was once considering finding a new Home Warranty Company. However, I have seen First American grows in the areas of Customer Service satisfaction and the Contractors being employed by First American.

Dryer stopped working. I contacted First American. Sears contacted me the same day for appointment. The earliest available appointment was one week away. Repairman showed up on time, well dressed and polite. The heating element was the cause and he fixed it with parts available on the truck. He cleaned up the work area, explained what had gone wrong. l of course I would recommend both Sears and First American Home Warranty to friends.

Washer dryer both down - Both machines broke at the same time. Called First American. Sent the company recommendation. Came within 2 days. Had to order part for washer timer but came in within one day. Very pleased. Professional workers. Thanks again! Name of company R and D Training Appliance.

I needed their service twice already this year and they acted promptly and in a very professional manner. Their contractors are very well selected and reliable. I'd recommend First American Home Warranty to my friends! I thought most items are covered by our insurance but it really turns out that you need Home Warranty in addition to insurance. It's a great service.

You were so kind to help with a new dishwasher in a home I had listed with sellers coverage. It was greatly appreciated. Your prompt attention and response got it done. I have used you for at least 10 years and this was my first time to call in a problem and I want to share the persons answering the phone were prompt and very helpful in all the process. Thank you.

Excellent service from the repair companies and great follow up from the team at First American. No disputes regarding the cost of repair. Would recommend First American to friends and family. Easy to work with online and if needed a phone call.

It took three different plumbers to find and fix the leak. Now waiting for someone to come and fix the hole in the wall. The experience with FAHW people was better than the people they sent to fix the problem.

We filed our first claim with First American Home Warranty this past summer. We were having problems with our central air. They sent a technician out and he tried to fix the problem, but didn't succeed the first time. I don't blame him. It was a case of our AC working till it hit a certain temp, and then stopping so it was hard to see if it was truly fixed or not. The second time they sent a technician he found the problem and fixed it in an hour or so.

Recently I had an issue with my kitchen sink where it got clogged so I had to put in a request with First American to get it unclogged. When the issue happened, I tried to go online as soon as possible, put in a description of the claim and then I got a confirmation email. Usually, it says within 24 hours. But a lot of times, it’s been the same business day, which has been great. It was very quick and I was glad.

Being a realtor, I know it's best to buy a home warranty the first year of running the house. You don't know what's gonna happen. I opted for First American given that their account representative is always taking care of me. Whenever we submit a claim, it's quick and easy, though usually, the vendors take a little longer to come out. We had a problem with the refrigerator as the water wouldn't come out of it. It took five different vendors to come out and actually fix it as nobody could pinpoint the issue. But it wasn't First American's fault, and I know they are a good company. We had two issues so far that would have cost quite a bit more than what we spent so it's worth the invested money. I also get about 30 policies from them per year being a realtor so I tell others to buy it.

I would recommend your service to a friend. I have had your service for the last 10 years and have had only one bad plumbing service. The plumber was unprofessional and caused more water damage than necessary. I complained to first American and they waived the service charge.

After having a horrendous experience earlier this year with First American, I felt like maybe it would not happen again. I was completely wrong. We have been waiting over two weeks to get a contractor out to fix our heat. It was suggested to us that we should find a contractor ourselves and then be reimbursed. What is the point in having this warranty if they will not meet even basic expectations. Would highly advise others to steer clear and there is not a chance in hell I will renew.

I've spoken with several reps from First American Home Buyers Protection and have had good experiences with their customer service. The contractors whom they send have been good as well. One time however, I had an issue when I had to have my heater and air conditioning unit replaced. First American Home Buyers had to come back less than a year later and replace it again. They also sent a different company out the second time. Still, the second company got it right.

My husband passed away and I didn't know how to fix anything. I went with my sister's recommendation and got First American Home Warranty. Submitting claims to them has been a fine experience. The first time I did it for the hot water thank, it ended up being still under warranty so I couldn't book that claim. The second time, I called about my stove oven microwave. Their rep switched the claim around but they finally got somebody out to fix it in the end.

First American Home warranty was recommended for both my homes but the 2 times that I’ve had to deal with them, I got no responses for days at a time. I had a water heater issue and they partially fixed the issue. Still not fixed and there’s an internal leak - they just approved replaced of the gas hose instead of a replacement of the water heater. I reported an issue with my refrigerator not working and losing $200 worth of groceries when the freezer stopped working on Oct 9th. It’s now been 4 weeks without a working refrigerator and they are yet to replace it!!! They say not before Nov 19th because Sears doesn’t have it in stock. I can’t even buy the same model from any other and have it replaced because First American insists on dealing with a Sears who is going bankrupt!!! The WORST customer services responses and response times.

We had a problem with our washing machine leaking so we went online and set up an appointment for repair through First American. The repair was done through Sears and we were really happy with them. The tech fixed the problem that we had. Our washer was brand new and it was making a noise when the hot water would come in, and he said it had something to do with the pressure in the valve. It turned out that that valve had to be replaced this time, and since it was replaced the sound has gone.

We've been with First American for two years now and we've had a very good experience with submitting claims. I try to do it over the phone instead of online and normally, they take care of things in a really timely manner without too much hassle. Also, their claims representatives have been very professional and helpful. I also haven't had problems with the techs they've sent out. They try to leave something alone as long as they can without having to replace it. We've had some problems with our pool and which were fixed right away. One time our water heater went out but still, it was replaced. I'd recommend First American Home Warranty.

My stovetop didn’t work during the last couple of months I had the warranty. Serviceman came out and fixed it. Renewed my warranty. Stovetop didn’t work again. Serviceman came out and fixed it, but I didn’t have to pay service fee!

Even though it took 3 weeks to get the control board for my refrigerator, I was pleasantly surprised that I received 3 calls from Tia, your employee, keeping me informed throughout the process. This kind of service was greatly appreciated.

I’m a realtor and I’ve had, bought and recommended home warranties a lot over the years. First American Home Warranty has been consistent. When the time came to buy one for myself, it made sense to go with them. Thus far, I’ve already done two claims with them, for the water heater and air conditioner, and it has been very smooth and easy. Their reps have been very professional, helpful, cordial and the response time was very quick. Also, their online stuff is easy nowadays compared to what it used to be. It has gotten way simpler compared to other home warranty companies that I’ve used in the past. The technicians too have been pretty good. They are certainly better than previous experiences over the years with other home warranty companies. The air conditioner folks that came out were particularly good. They worked with me, around my schedule, so they were flexible. I’d definitely recommend First American.

I've submitted a few claims to First American and everything has been dealt with in perfect timing. Their technicians have been good. However, during my last claim for an issue with my stove, the technician came quickly and said that my stove was working. I had to show him why it wasn't. Still, the other tech who did the garbage disposal was amazing. The heating guy was good as well. Other people should go for First American.

I was very happy with the technician and his work. He was dedicated to make sure that I was completely satisfied. He arrived on time, explained what he would be doing to take of the repair. I would highly recommend your service.

When we first bought our house, we had American Home Shield. However, we weren't always happy with the customer service they provided us. A friend then recommended First American Home Warranty to us and we've been very happy with them. The techs that they have sent out to our house have been very good and in the last couple of years, we've had appliances repaired that made them worth it. Submitting claims with them has been easy and goes very well. However, once, we had a mix-up. I set up with Sears to have our dryer fixed. First American was supposed to call and set up the initial appointments and I'd wait a couple of days to hear from Sears to set up the appointment. However, when I called Sears, they told me that I had to do something. There was a little confusion, but they got me an appointment right away.

First American Home Warranty was recommended from the original homeowners. Recently I submitted a claim with First Home Warranty. There was of a leak in the bathtub, and it was dripping downstairs in the basement, and then there was a sewer backup that was coming out in the front yard. The tech came in and took some tool out of his truck and he said he drained and fixed it but the same problem is happening again. I called the water company. They came out and they said I had to call a plumber. So I reached out to First American. The technicians sent by First American were great and very nice people. So far, I don’t have an issue with First American. They're a good company.

Was misinformed, staff was uninformed. One was rude and disconnected me when I requested a supervisor. Was given a cash out quote of 523.66 for 40 gallon. When informed that it was 50 gallon, was told it would take 48 hrs for new quote. New quote for 50 gallon was less than 40 gallon quote. Extremely horrible experience made me have to take angina meds. That haven't taken in over 8 months. In the course of 3 day's at least 5 calls were made assuring me it was being worked on. Finally on Wednesday night my son had to call, only to be told that nothing was actually moving forward because a new claim/order number was not assigned as it should have. Finally get a voicemail call back offering less for a 50 gallon tank than a 40 gallon tank.

First American Home Warranty is a very good company. They provide very good contractors that are professional and friendly know what they are doing to service your property. Whether you contact First American by phone or web, you will not be disappointed.

Leaking pipe on the attic. The plumbing specialist made an opening 20' x 20' in the ceiling. The cracked piece of pipe has been deleted and replaced with a new one. Sealed and tested. 2 days later a handyman covered the opening. Job well done by both workers. Thank you.

This service & employees are worth their weight in gold. Every interaction with this company has been professional & efficient as well as personable. My experiences with this company & their subcontractors have demonstrated quality, timeliness, with a goal of customer satisfaction.

I finally got an email after submitting a written request to send in my photos and have a second plumber come out to evaluate. As a “gesture of good will,” they authorized another plumber who did a more thorough inspection of the toilet, and determined the wax ring could be replaced as there was no issue with tile. I’m still awaiting a response about the stripped hose bib, but at least the issue inside the house was taken care of. I’m hoping I’ll never have to deal with the one agent ever again. The agent actually assigned to my case online was responsive.

The real estate person that I hired to do all of the due diligence gave me a referral for a number of things that I needed, along with purchasing a home warranty from another company called Old Republic. However, I encountered such an unbelievable incident when I made the first claim. I switched to First American because of their rep. His name was Michael and he was excellent in telephone work and he's also a fabulous person. I ended up going from an annual fee of $390 to $600, but he handled it so beautifully.

I have in past years had two or three home warranties but I am more satisfied with First American Home Warranty than any from the past. They have kept me updated on repairs to be made and were quick with getting companies scheduled to be at my home. I definitely will use them again if I have the need, very satisfied!

On Oct. 8th the service company came, determined that my oven control board was not working, after being told that a rebuilt one would not work, First American assured me that if the board did not work or fit, they would revisit the claim, so I agreed to the control board. Then I received an email with the incorrect address (not even close to mine) saying someone would be picking up the board, I emailed back my address, as of today 10-31 no one has, going into the holidays it would be nice to have a working oven.

This company is great. Have had it for years and years, they always are prompt and have never backed off from repairing or replacing. Great Company. I recommend them to anyone who ask which Warranty Company is best. Call First American Home Warranty.

Everything I have had done so far has been satisfactory. I ran into a lot of problems moving into my new house and they have been fixed. I had no trouble contacting the warranty company and they were courteous and helpful.

We bought a house in a rural area. Bought this coverage when we bought the house. First the HVAC system had problems. It took First American two days to tell us that they don't have a contractor for our area, but we could find a contractor ourselves, pay them and First American will reimburse us. Found contractor, paid him and now First American is refusing to reimburse us stating that the contractor didn't call for approval. Second problem. Had a major electrical problem. One of the main power leads from the meter to the house was shorting out. Called First American again, and again was told two days later don't have a contractor. We said no to the, "You pay. We will reimburse you." This went on for ten days... Elevated this problem to the state's Attorney General's office...WOW.

I have had nothing but excellent service from First American Home Warranty. That is why I keep renewing my contract with them! They're the best and I wouldn't choose anyone else for my home warranty company! I would highly recommend.

It took a month to get my heat pump fixed. In Yuma when it is HOT (115 degrees) it would be nice if a little urgency would be put into the situation. We went ahead paid a company to put coolant in the unit so it would cool so we could remain in our house. If we had not have done that then we would have had to stay in another place for a month and it would have cost us more money overall. It seems items break down on weekends when service is limited. If it breaks down on a Sunday, someone can't be called until Monday, then 48 hours, means Wed. before a tech is at your house. Then another month to get final repairs done. Not good when it is 99 to 115 degrees outside.

I am glad we have First American Home Warranty. We have used plumber, garage door and electric repair. Each claim was handled in a timely manner and the work has been very good. As a homeowner, it is not uncommon to have unexpected repairs. Having this policy has given our family peace of mind.

The plumber was EXCELLENT, once he responded to my claim. He received the work order early on a Friday a.m., never called back about a leak that had caused damage to the unit below mine, and did not call over the weekend, or in any way contact me until Monday, after I called and left a message that I was going to call First American and have him replaced.

First American Home Warranty is always timely with their delivery of solving the problem. Every time I have had a situation come up and called them, they always answer their telephone and greet me with kindness. I appreciate that they take a survey.

They have been efficient, fair and their customer service is excellent. I had been with American Home Shield for ten years and wish I had changed years ago to FAHW. The technicians they have sent me have all been excellent with only one exception. With AHS I found they often sent me many technicians who lied, or cheated me. I have greater peace of mind now when I place a service request as I know I will get good service or FAHW will fix it and send someone better if I am not satisfied. Great service!

I called in the repair order on 08 OCT 2018 and Antech Appliances gave me an appointment for 11 OCT 2018 between 4 - 8 PM. No one showed up or called me and so I called at 8:15 PM and they were closed. I called them and 1st American on 12 OCT and with NO explanation they gave me another appointment for 15 OCT 2018. The technician was on time and professionally completed the repair.

I am very pleased with First American Home Warranty. I have been a customer for a little over two years now. In that timeframe we've had to file two claims. The service is exceptional. They are quick to respond, very professional, and provide excellent service. I recommend them every chance I get.

I give very high marks to FAHW and their sub-contractors. My garage door opener stopped working and I called FAHW and they arranged for someone to come out. Within 24 hours I had an appointment with a sub-contractor. The sub-contractor was on time, professional, thorough and polite. My only issue is that the warranty did not allow him to replace my garage door opener with the same accessories as the broken opener, i.e. a keypad for the outside of the garage and the same type of controls for inside the garage. That aside, the sub-contractor keyed the remote control and rekeyed the universal remote that I had. All around very good experience. This was the second time I've had to use the warranty and I am very pleased. Everyone that buys an older home should purchase a warranty and I recommend FAHW.

I have had only the best service from the best people sent by First American. Quite refreshing as I have dealt with other home warranty companies in the past with nothing but nightmares. This is a company that backs all service with integrity and people who know what they are doing. Repairs made on the first visit. Repairs that solve the problem and last. I would highly recommend First American and I do.

Going on 3 weeks without a working refrigerator and no one seems to want to help or get things done in a timely manner. A refrigerator is an essential part to a home and you would think that a warranty company would understand that and do what they could to get it fixed or replaced. Not this one. After tech came out and recommended replacement, we were told a 2nd opinion was needed...thus more time with no food in the house. Measley $75 compensation offered after 2 weeks of complaining. Food costs way more than that. I am suggesting our landlord cancel her service as over the past 6 years we could have saved up to purchase a fridge same day for what she's paid in service fees. I'd give a negative rating if I could.

I put a First American Home Warranty on nearly every one of my listings. When writing an offer for a buyer I include a First American Home Warranty. Many of my clients continue with the home warranty after the initial year. This happens because First American is the best home Warranty in my real estate experience.

Washer repair - Very pleased with this repair job. Parts were delayed in shipping due to a hurricane coming through our area during the time they were to be delivered, but the job was completed very satisfactorily. The service technicians were very knowledgeable and kept me informed along the way. I am very pleased.

First American is reliable, quick to respond to service requests and very fair in their repair of the service problem. Our experience has been such a good one and they are much better than our former experience with American Home Shield.

The first technician came to my house and said that the outlet problem couldn't repaired. Because the issue was blocked in the kitchen cabinets and walls. She claimed that in order to repair it, I need to open the wall for her to diagnosis it but fix it. I really don't believe that is necessary to do so. I am appreciated at First American Home Warranty provided me 2nd technician from different vendor and he quickly found the problem and repaired it in 30 minutes.

I am very satisfied with the level of service at AHW. I would recommend AHW to all my friends. The people at AHW are professionals and quickly resolve your home repair needs. I have had to use AHW to change out a water heater. Repair dish washer and washing machine with no hassles from AHW. I give AHW 5 Stars!

They are great to work with. Most agents are willing to jump thru hoops to get you satisfied especially when the contractor they have on board are slow to respond. They are willing to reach out for you and contact the contractor for you.

I own a rental condo in Fresno. My renter informed me of a leak under the toilet. As well as the garbage disposal not operating. I called First American with the problems and contact information. First American located a plumber, they contacted my renter. Both problems were repaired within four days. Thank you for your prompt response to mitigate the problems.

NO HOT WATER IN KITCHEN SINK! - First American is a great warranty company! Claims are easy to file online, or by phone. I recently had City Plumbing come out to fix my kitchen sink. They had great communication and arrived on time. The service tech had my back up and running in minutes! I was grateful for that, but not all the dishes I now had to wash, lol.

Couldn't be more pleased with First American. They are immediately responsive, the vendors they use have all been quality, and they recently worked with me to provide me with an excellent replacement range. I particularly like the fact that they always follow up to ensure that we are satisfied.

Our wash machine was filling up with water and would run over when opening door. First American kept in contact with us concerning the part that had to be ordered. Serviceman came out and replaced part. Works great!!

Have been a customer since 2003. Maybe just a little more professional customer service reps is my only suggestion. Have never really had great customer service. Also, many times I could not understand the rep talking to me. Other than that, I’m very satisfied with your company!

I have had a great experience as a customer of First American. Never had an issue with a vendor. Will continue to renew my policy! I have needed to utilize plumbers and electricians several times and all were repaired with zero problems.

We had a stopped up kitchen sink and when the disposal went on, it caused the debris to go into the other side of the sink. The plumber that was sent couldn't have been more professional and nice. We have recommended First American to our friends and relatives.

I have had other warranty programs and none of them compare to FAHW at all. They are the gold standard who doesn’t play games and takes care of their customer always. At each step, they always did the right thing, didn’t charge overage costs and gave cash out offers when the time took too long. So happy with them!

Called in claim on afternoon; was assigned a contractor same afternoon. The contractor called within an hour and scheduled repair for next morning. Repair was completed within 15 minutes of arrival. Thanks to First American and to DrainGo Plumbing... Well Done!

Everyone I spoke with on the phone at First American Home Warranty was helpful and polite. However, it took much longer to diagnose and replace the part then it should have. Weeks would go by without an update unless I called. I was very displeased with the contractor used by FAHM. I found the whole experience to be frustrating. Not only due to FAHM but to the contractor as well.

FAHW treated us very well. All claims were processed and taken care of efficiently and with great respect to myself. I will be returning to this company. I highly recommend them to anyone looking for a trustworthy and affordable home warranty.

The call out time for the plumber was over a week. The warranty company canceled the original service call without telling us, so we had no idea that we needed to reschedule the service. The plumber was unable to fix or diagnose our issue, and we are having to hire an outside plumber. With that said, everyone we dealt with was very polite and professional in all their dealings with us, and once we got the second ticket scheduled, the plumber that came to our house was great, even though he couldn't solve our problem.

Seamless follow through from the initial claim right to completion of repair. They took point, called with updates and followed up when repair was completed to make sure the work met expectations. I was impressed.

We bought First American Insurance when we purchased our home to cover any unforeseen expenses with those areas we weren’t sure of holding up. Electrical and plumbing were needed 6-months into the purchase of our home. We are totally pleased with the services provided - with both the coverage and the contractors used. Thank you for being there. We plan to continue with this insurance as it truly pays for itself!!

I have a contract with some of your contractors. I sometimes need to ask for a specific contractor rather than accepting the contractor your system automatically selects. I appreciate when your agent(s) will override the system when such a need arises.

It was a hassle free fast service and easy to make appointment too. I could not ask for more for this service. I recommend this company for your house needs. I wish I did not need to pay for deductible. Thank you Mr. Re-Key.

Took over 2 months for them to get my AC fixed. My case was opened in August, and my AC does not get fixed until last week. Every time, they send in a different technician and every time right after the tech left. First American will try to close the case without knowing if the issue get resolved. I asked why it takes so long to schedule the appointment, the tech told me because you have a home warranty. The service company will take care of people who do not have warranty first. Both FAHW and Tech have a good attitude, but it does not help to solve the issue. It is FL, 2 month AC issue.

First American's response time was phenomenal and their coverage was a lot better than other providers. When I submitted my claim to them, I did it online and the process was good. Everyone has been very good. I’m very happy and satisfied with the quality of work.

First American was very accommodating because of our area and the lack of contractors that do the type of work that they assign. Most of the time, submitting a claim is good but I’ve had a couple of instances which I was not happy about because of the length of time it took from the time I made my claim to the time someone actually came here. When something in the air conditioner went wrong, I tried to tell them that I have a child with special needs. We had to go to a hotel the summer before last because it took so long to get a part. My most recent claim was for our swimming pool pump that we purchased just after it was a year old. It was 10 days when it was finally fixed. I get paranoid about my pool getting all sorts of algae, but the guy that came did a very good job.

As a first time Homeowner you expect things to pop up from time to time. If you're smart you purchase an home warranty to help with those covered situations as well. I have never been so disappointed with a service in my life. First time filing a claim and hope to be the last. Long waits, then being placed on hold for eternity. Then to have your contracting company continue to say they sent you the report and for you to say you don't have it. To the agent with First American call the contractor and still not get the report, I turn around and call contractor myself and they have the report and state they have sent.

Our home has been covered by First American Home Warranty for over 10 years. The home was built 30 years ago and like any man-made structure of that age, defects of age occur. First American has been there, even though our house is old, and has always performed as they said they would in their literature. New or old homes, I believe these folks can’t be beat. We’ve just renewed our coverage. Dependable, Reasonable and Trustworthy.

When I moved to Texas, I looked for home warranty companies online. First American's policy was better and they offered me more so I went with them. It's been almost six years now since I've had them. First American is a good company. Their rates are reasonable and the deductible is great. If there's something that needs to be fixed, the $75 includes their service fee to come out to my home and I don't have to pay for whatever parts. And, as soon as I call, the ball is rolling immediately. They get on the issue and it's done quickly.

When I filed a claim at First American, I paid for it online and then they contacted me and said a company would be in touch with me. When that company contacted me, they told me it was gonna be over a week before they could get someone out. When I called First American back to request another firm, they said that they were only contracted with two companies, which I was a little disappointed with since I live in a pretty densely populated area. I had to wait quite a while to get my claim fulfilled. But overall I was pleased with everything. The claim was very easy to place online and I'm glad I was able to pay for it right away. When I told the contractor company itself about the issue, they were able to work around and squeeze me in faster.

The owner of the house that I rent purchased a warranty coverage for it from First American. I called to submit a claim with them for a dryer and the reps were able to help me. The claims process was easy. The contractor gave me a time frame of when they would be here and they were on it. The tech who came to our home was very helpful and friendly, and everything was fine with him. He ordered a part that was required, then he came back a few weeks later and did the repair work. The dryer is working fine now so the work that was performed was good. It usually takes two to three weeks from the time I submit a claim until everything is fixed.

We submitted a claim to First American and it went smoothly. The technician was good and got the job finished. Since then, everything has been great.

I have no complaints about FAHM. When I bought my home, the plan was included. I used them a few times and the folks who showed up did a good job. Overall, the experience was good. What I write about here concerns their consumer sales representatives. We decided to let our policy lapse as we didn't feel the need to continue it. It's a fair product and a fair price, but it wasn't for us. We have received about 5 letters in the mail reminding us that our policy is set to expire. No big deal, we can jam those in the shredder. Then the emails came from Joshua ** (ext ** - who, by the way, no longer picks up his phone when I call him). Four emails total. Easy enough to delete, I suppose.

I had a horrible experience with Sears repairing my Kenmore Washer. Took 3 weeks to repair and in the end they replaced it. The only thing wrong with it was it did not spin. They totally messed it up so it had to be replace. Very Stressful.

After two visits from a refrigerator repair, our fridge is still making horrible noises. The problem is not resolved. First American is usually good about making sure things are fixed, but this time it's just not working. We've had First American for 20 years, and this is the first major problem we have had with them.

I couldn't be more pleased with how First American, Cindy and Sandy handled my claim. My claim was kept open to give me more time to find a technician to diagnose the problem with my appliances. They were always kind and courteous and also managed to trouble shoot an issue I had with the initial technician with great professionalism! I will highly recommend this insurance to my friends and family.

Had two technician visits/one to come out and diagnose, and one to install parts. We only had to pay the one service call! There was a bit of confusion, as your rep told me I was the one who had to call Sears to tell them to call AHW since they (Sears) couldn't get the part! That was incorrect.. in the end, it all worked out. Both techs were great & installation was fast & thorough. Renewing our contract was well worth it! Thanks American Home Warranty!

Easy to work with. I called after 5pm and my garage door was fixed before noon the next day! Couldn't be happy and will and have already recommended First American to my friends! Kendyl ** has been easy to work with and very helpful on what I needed!

I have to say, I am proud to have First American Home Warranty as my vendor of choice when it comes down to taking care of their customers. My Samsung washing machine died, and I was skeptical not to use any other brand except for Samsung. After speaking with the customer service at First American, I was assured that they would ensure that I got a replacement of equal quality, if they could not find my Samsung brand. Again, skeptical, but I have my replacement, not a Samsung, However, I am very pleased with the replacement. My only dislike is that I could not get a matching color, I have two different brand of machines, as well as, two different color machines, but the washer is a excellent piece of machinery. Thanks First American!

A couple of years ago I had a bad experience with my prior home. The customer service was horrible. I reported it to upper management and now it’s been 10000000% better. The follow up to see if the provider has completed the job to keeping up to date every step of the way. I have recommended Frost America to everyone I know. And they bought a policy. Thank you!!

I’m very pleased with First American. It's pretty easy submitting a claim except for my billing experience the very first time. They gave me a post-office box to send the $75 check to, instead of paying the plumber that did the service call. But it never reached there, and it was a hassle. They kept saying I owe $75. Finally, I went to the bank and I said to stop payment on that. First American told me to just put it on my credit card account. The check has never been cashed to this day, and that was back in March and that wasn’t a very good experience. But the last time, I had occasion to use the warranty service with the same plumber again. I gave him the $75 and let him send it in. He was wonderful and I wouldn’t hesitate to use him again, even not on the warranty. Everything’s been fine since the repair. First American is a worthwhile investment as well.

For the last several weeks we had a problem with the toilet flushing correctly - you would have to hold the handle down until it completed, otherwise the flapper ball would close early and you would get a half-flush. Resurrection Plumbing, Oceanside, was sent and confirmed that we had to hold the handle down until the flush completed. They collected the $75 service charge and left. We called First American and told them we were unhappy with the service. They then sent ML Plumbing, Carlsbad. The technician verified that the handle had to be held down and that was due to wear. He replaced the handle and linkage and the toilet flushes correctly now. The technician arrived on time, looked at the problem, fixed it, we signed off the paperwork and he was done within 45 minutes. A nice job.

Jacuzzi Bathtub Not Working - It was a simple fix. It turned out to just be a fuse that needed to be flipped that had tripped. Now I know there's a fuse box in my closet. Thank you First American Home Warranty. What would I do without you?

I own 3 properties and every year I renew my home warranty. Over 4 years so far very good. Having home warranties on my homes gives me a peace of mind especially since one home is clear across the United States.

We have been very pleased with First American Home Warranty — they contact local contractors quickly and follow up to make sure the activity is moving forward. They ask for feedback regarding the contractors to ensure they are working with competent companies. Very pleased to date.

The reps at First American are always great. Everything is very consistent and I don't have any problems at all with getting a claim taken care of. Also, the techs have all done a great job. They show up when they say they're gonna show up and the work is always done correctly. When we sold our house, we went with First American for the buyer as well.

First American Home Warranty was recommended to me by a Veterans group. I was informed they were the GO TO service for first time homeowners. I found this not to be the case. I would not recommend them to Veterans, first time homeowners or anyone. I had an Air Conditioning issue that needed repair. This turned into endless delays and finally get the entire unit replaced. During that time I was sent a reimbursement check for fans we had to get because of all the delays. When the repair person finally replaced the Air Conditioning unit he did a second rate incomplete job. I had no idea the job was incomplete until months later when my warranty was expired and I choose to go with another company.

Submitting a claim with First American Home Warranty has been good and the technicians who came out were fine.

I was doing some research online for a home warranty protection plan and I spoke to a couple of different representatives from a few different home warranty companies, and I really felt that First American was my best way to cope. The representative was exceptional and answered all of my questions. He was very honest with me and he wasn't pulling any punches.

The house is not getting any younger so it makes sense to get a warranty for it. First American wasn’t necessarily my first idea, but they were the obvious one because of the commercials. I’ve had four claims with them and I usually submit them online which is very simple. The last one went perfect. The one before it was the air conditioning and I did not like the contractor that they chose at all. But the one before that was a simple electrical thing and the guy that came was done in five minutes. He was amazing.

First American is one of the less expensive companies but still has a lot of the same coverage that others have. We submitted a claim and the first company did not us call us back. I learned later that the tech was out-of-town, but it was not a timely callback. So, First American allowed us to go out of networks and find another plumber for the garbage disposal installation.

The first person sent diagnosed the problem while discarding our concerns and input. Said the water heater was working and the work order was closed but if we wanted to pay another 75.00 they would send someone out to check it again. We had someone come out and they replaced the thermocouple but said we needed the water heater replaced if this did not solve the problem, it did not so I contacted 1st American again and after sending them the written report from the plumber we hired they did send someone else out who did listened to the history of problems and did agree the water heater needed to be replaced. I expected the coverage would be fully covered but my out of pocket was another $320. Which brought the total out of pocket $570.00 and water heater replacement cost was $1300. I was disappointed.

I've been using First American for eight years now. I call when I submit a claim and the claims process has always been very prompt. The reps have also been very good. There was one incident where the company that came out was not professional and didn't repair my problem but when I reported it to First American, they sent a different tech out. All in all, I would recommend First American.

The First American reps weren’t overly pushy when I called them and spoke with them so I decided to purchase a home warranty from them. One time, I submitted a claim for my garbage disposal and the process went very smoothly. I went online, looked up what the issue was and submitted the work order. A person from the contracting company called me with their availability and I chose the time and day I wanted. The contractor showed up on time, fixed the issue, cleaned up after themselves and left. They were very professional and pleasant. So far, I've been pleasantly surprised with my experience with First American.

This company failed to elevate my concern after learning my frustration with a contractor sent to my home. Remediation efforts entailed me hiring a contractor to provide a 2nd opinion and providing the report to them. If information received within the report supported my concern, they would send another contractor out for a third opinion to make a determination... meanwhile, the appliance is still in need of repair. After speaking to 3 representatives, it was clear that they were not going to support me. They also do not do contract negotiation with their contractors to support with repairing items not covered at a discounted rate.

It's pretty straightforward to deal with First American Home Buyers Protection. I submit claims online and customer service has worked with me when I’ve had issues. First American assigns a vendor within the first hour or two, and then depending on how urgent the issue is, a vendor shows up and works on my stuff and fixes it. Some vendors, for example, if you call up in the middle of summer for your AC, it might take them a couple of days to show up. If you call First American for your AC now, the vendors would show up the same day. Every vendor that has come here to do some work have all been great, except one instance. Otherwise, everybody has done a great job and no issues at all. I like the work that they do. Everything is great.

Our realtor got us First American Home Buyers Protection when we bought our house. Since then, we've had two claims which we've done online. We get emails right away saying that the appointment with the contractor has been scheduled. Thereafter, I get a phone call from the technician when he is about 15 minutes away. The people that First American sends are knowledgeable. I've recommended this company to others.

We have been clients of FAHW since 1993. During that time, we have had only three problems with their service of their vendors, but they were able to take care of these problems to our satisfaction. For the latest claim, an over-stove microwave was replaced, and two parts were replaced in our refrigerator. We were very pleased with the second company which they sent to provide service -- which replaced the first company which did not follow through. It has been our experience that they generally contract with excellent companies.

They do an excellent job. They are courteous on the phone. They’re ready to help you in any way needed. They ask you if there’s more things that they can help you with. They're very pleasant and I would recommend them to anybody I know.

To keep this short, My AC unit went out in the middle of August, at this time (2 months later) they have not been able to close this issue. I have talked to numerous representatives and no one takes ownership of my problem. This is the kind of company that you want to stay away but in general, all home warranty companies will make the best they can to keep your money.