First American Home Warranty Reviews

We filed a claim in our new home at the beginning of August when our AC unit broke. First contractor came out and added 3lbs of Freon. Later I found out from an AC contractor that Freon does not need to be replaced unless there is a leak. After a huge ordeal FAHW agreed to send another contractor to check for a leak. I insisted that the contractor not be the person that came before and that the contractor have his own HVAC contractor's license. The same guy showed up. He had no license and refused to tell me what he was there to do. I told him I wanted to know what work he was planning. He refused to tell me and then got smart assey with me. He left. I called back the warranty company. They agreed to send a new company to check for leak. The new company showed up but did not check for leak. He checked for pressure that's it. His report claimed he checked for leak but found no leak.

First American Home Warranty was a recommendation. I’ve had several claims with them. When I file a claim, I always sit on the line 20 minutes to talk to anybody there. All claims were satisfactory until the last one. My dishwasher quit working. First American sent a tech who said the dishwasher had to be replaced. First American said they’re going to replace it. And then a tech showed up asking about the dishwasher because he’s supposed to install it, but I have never seen it. He called First American and then told them that he came out to give a second opinion. This happened mid-July. First American set us an order, but they didn't order the dishwasher until the 30th of July.

One of the repairmen that I used recommended First American. I have been with Choice for a while but every time I call them there was something that they didn't pay for and it was frustrating for me, so I decided I would try First American. I submitted a claim for a plumbing issue on our shower in the bathroom which was easy to do, and my renters and I were pleased with their claims reps. Also, the technician did the job quickly and didn't leave a mess.

One of the worst home warranty companies I have ever dealt with. Half the time customer service doesn't know what's going on, I get disconnected on the recording constantly. This afternoon alone I've spent 2 hrs alone talking to customer service and the contractor. Paperwork wasn't filed correctly so contractor couldn't schedule... then when we finally get it scheduled the service request gets canceled.

After 2 hours on the phone and having to repeat myself to each rep after being transferred many times, it's like no one listens to what you're telling them. I explained the situation and the response has almost nothing to do with the problem that needs to be addressed. When asking to speak to a manager I was told to call back during business hours (it was 1pm). When I asked, "Isn't it business hours right now," all they would tell me is that I needed to call back.

We are currently trying to have our AC fixed for the 2nd time in 2 months. Yesterday they dispatched a contractor who told me they need to send someone else because he could not fix the AC. They keep telling me they can't dispatch another company until they receive the report from the first contractor. However we are currently in another heat wave with excessive heat warning and temperatures of 110-111 degrees. I have pets and a 9 month old baby I watch and my house is getting over 95 degrees inside. They continue to stall when they should be treating this as an emergency. The AC should have been fixed properly the first time but instead they just keep collecting $75 every time claiming it is now a new claim. I have been calling over and over again but no one seems to want to help get this issue resolved.

I've had several homes and acquiring a home warranty was the best thing to do. On July 2nd, I submitted a claim on the refrigerator with First American Home Warranty and it was difficult at first because the guy the first guy they gave me did not fix it, did not return my calls and did not show up at all. It was a mess and a nightmare. Our back and forth took two weeks and I was ready to throw him out in the street. I would not recommend my experience with that company to anybody. Then First American gave me a guy from a different company who's work was outstanding and everything was repaired.

When I first bought my home, I had different options. The homeowners that I bought the house from had First American. I figured if they liked it, I would like it, too. I have been with First American for 11 years and I like the program. The claims process has been simple. I always like to talk to a person so I always call in and let them know what's going on. They will then ask me basic things. Sometimes, whoever is on the phone points it out for me. They tell me that they have a contractor and that they'll send me an email and the contractor will call within 48 hours. They always call me normally the next day and they always give me their information just in case I want to call them or they don't call me.

I asked the seller for a warranty when I bought the house and they put in First American. I filed a claim with them and I had a pretty shoddy experience with the company that they sent. The first guy that they sent was an idiot. He was late by two hours and he didn't call me. He didn’t do anything at all. Then he charged me $95 and I paid it. But he didn’t turn in that I had paid it. I also called the company to told them that the problem wasn’t fixed. So for the second time, they sent the same person out. But he was late again, so I called the company. The rep said he was about to try to reschedule it for tomorrow but I told him I’ve already taken off work so he can’t reschedule. He then said the guy will come that night. But at 11 that night I called to cancel it. He was supposed to be there at noon but he never showed up.

The first issue I had on June 29th 2017 was resolved on Aug 4th 2017. It took 5 weeks to resolve the issue with A/C and I was left without any A/C for the peak summer and living with a baby at home. The problem reoccurred on Aug 19th 2017 and is yet to be resolved. Pretty much the whole summer I was without A/C and living with an infant at home. After paying all the premiums, 95$ per visit and 200$ for the contractor on some fees for the first visit, which lasted only few days, I am being asked to pay another 200$ to the contractor for the same A/C issue. I was stripped of A/C for the whole summer and paying a lot of money for no reason. Is this how the company works. Does everybody face the same issue. Is there anybody who can take action on this company.

First American replaced our A/C Unit with one that is not cooling our house. It can maintain a temperature, but it does not cool. Just last night, we lowered temp 2 degrees, and 5 hours later, the temp was the same. The customer service is polite, but they are only scripted to send out a contractor that has been rude and dishonest. After spending an additional $1,090 out of pocket, we're still having a problem. We've complained of the problem a couple times now, but still no solution. They wear you down mentally by fixing the problem. They've only patched the problem by saying the A/C unit meets specs... Those specs don't matter if it's not cooling the house like the old unit. NEVER AGAIN.

I had a home protection for years which I was never happy with. My daughter has coverage with First American and she said that I should go with their service. I looked into it and I got them. I have submitted claims online over the years and it's easy to do. I had a plumber and an electrician come out and I was satisfied with both of them. They were both gentlemen and did a more than adequate job. They took care of the issues I had and even though they were able to do that in a very short period of time, I still had to pay them the $65. But I was glad they were able to fix the problems.

My realtor got me on First American Home Warranty and I've already submitted several claims. There's a little wait when calling them up but it's smooth sailing as soon as I get on the phone with them. I like the fact that the people who I get in touch with on the phone speak really good English, so it really helps to have call centers being stateside. Then it takes 48 hours to have a tech out. I had a broken pipe a month ago so they paid the coverage. The tech who came out was very punctual and really professional. I have a curious mind and the techs let me stick around and watch them work and it's nice of them. My HVAC system was also leaking so they sent over a contractor who got it fixed in no time. There was a claim I had before that couldn’t be fixed the first visit because the techs needed extra equipment and they came back and resolved the problem in a couple of days so it worked out for me. Also, I had a garbage disposal replaced a year ago.

NO U.S. customer service. It's all in Central American and Pacific Islands. They are robots. They all use the same verbiage and struggle to think outside the charts they are given to answer questions. I had a broken water heater. An electric one. They sent out Ideal Services, which sent a tech that didn't know how to test electrical wires. He told me (and First American) that he is a plumber, not an electrician, and that he would need to have a shut off switch installed right next to the water unit to make sure it was turned off… PER CODE!!! The circuit breaker for the heater was 20 feet away, well within code. Conveniently, Ideal Services also has an electrical division that could take care of this "code violation" for around $650. I had to fight and argue with First American about how this guy was just trying to scam some more business for his company.

Some of my equipment were getting a little older and I felt more comfortable with a protection plan. I've been dealing with Dominion Products for limited things like plumbing. It worked so good but I figured I would branch out and get a more extensive plan. And First American got an extensive plan. I submitted my first claim with my refrigerator and it was excellent. When I called them, they jumped right on the case for me. They sent the man the next day who diagnosed the problem, but he didn’t have a particular fan to go in the back of my freezer. So, he ordered it and had it come to my house. He gave me his number and told me to call him when it comes in. He came directly after I got it and put it in. It was a wonderful experience and I had no more trouble with my refrigerator.

My realtor recommended First American to me and I bought their warranty. When I called for support to figure out how to submit the claim I had, their reps were informative and helpful. They called me back pretty quickly and took a little while to schedule an appointment. Then the technicians came and they were great. They needed to change the light switches and brought the stuff. They fixed everything and the repair was quick and simple. It was also effective and it was only $75. I wish I could say the same about some other issues I have going on that I haven't made a claim about because I wanted to call somebody else.

When we bought the house, the realtor suggested First American. We use the phone when making a claim and they’ve responded quickly every time. It’s been a great experience. The representatives have always been very pleasant and they answered questions. We had a couple of issues with some of the technicians but nothing major and First American has always taken care of it. When they come out, they’ll look at the problem and usually, they can fix it. They’ve been up to our standards but there was a miscommunication when the plumbers cut a hole in the wall and they fixed the pipe but didn’t replace the drywall. The plumber said they don't do drywalls and we’ll have to call First American. Somebody else would have to come out and do it. But I've never had too much of an issue with it. When the technicians repair something, it stays repaired.

I needed a home warranty and went with First American Home Buyers Protection due to their price and coverage. Once I get a chance to speak to a human being, submitting a claim is good. But I don't like and I don't trust their telephone tree and I have trouble believing that the telephone trees are going to get all the information that I needed to get to know about a claim. Still, the claims representatives are fine and the technicians who came have all been very good. Also, the quality of work that's been performed has been excellent. It's been all that I expected with First American.

I'm a realtor in Chester County and I have access to home warranties. I was with American Home Shield before but my friend, Debbie, left AHS and went to First American, so I moved along with her for my own personal house insurance. But they were always slow. If you have an emergency, you're screwed because nothing is going to happen for the first two or three days and you'll probably wind up calling the contractor. The contractors are very slow in contacting you. I don't know whether they don't have enough contractors or they don't pay their bills and nobody wants to work for them. Most of the contractors are good tradesmen and they're very good at what they do if you can get them.

We've had a good response from First American. Submitting a claim has been very good. And their claims rep and technicians have been very good as well.

I have home warranties in all my properties and I've used First American Home Warranty on and off for years. Then I wanted to test them out again. Submitting a claim with them is good and the process was easy whether I do it over the phone or through online. But they should make signing on to their web page easier. Still, interacting with their claims representatives and technicians, was good, too.

First American home warranty came with my house. Submitting a claim to them has been easy and I can do it all online. The technicians have been fine and the only people that I've had a problem with is Sears scheduling department. They're terrible but that has nothing to to do with First American. Their quality of work has been great and my experience with them has been very convenient.

I needed a home warranty and I heard about First American being the best so I went with them. Their claims process was real easy and their reps were proficient and on time. They also understood what my issue was and processed my claims without any problems. Also, the technicians have been good mannered and they provided very good quality work.

I had a different home warranty provider but they went up too high on the price ladder. We didn’t want that and I couldn't pay for that so I went with First American. They helped me with submitting claims. They listened to me and I explained what was wrong and they came out. The only thing wrong there is they don't pay for the machine. Like when my ice maker was not working right and it's freezing up the technician they sent explained everything that was wrong there and how much it's going to cost me. It turns out that they don't take care of that part. They have to send it away and get it back and it would cost too much money. I just told him if I decide to let him do it I'll call him back. So I just had to just fool around with it and see if I could fix it myself. But still First American don't give you the runaround and are really straightforward and I would recommend that insurance.

When I purchased a home five years ago, First American Home Buyers Protection was included in the first year and I’ve renewed it every year since then. I compared their plan with the other warranty companies, what they have to offer and it seems like it’s a better choice. Normally, I submit a claim online and it’s very quick and easy. It takes five minutes or less. Usually, I get an e-mail almost immediately confirming it with the contractor that’s assigned to whatever task it is and the contractor will contact me by the next business day. I have called in a couple of times and their reps were very courteous. They’ve taken care of everything very well for me. I’m very happy with the quality of their work. Overall, I’m very satisfied with First American and I’ve recommended it to friends as well, and I will continue to do business with them at least for the foreseeable future.

We never know when something's going to go wrong so we looked into acquiring a home warranty to get our things covered. Our realtor suggested First American Home Warranty and I was sure she knew the good ones. She's a very good realtor and took care of us. First American has been fabulous. As far as we're concerned, it's a great company.

These guys just don't care about their customers AT ALL! I have had my A/C break twice since I bought my home almost 3 months ago. First American Home Warranty insists on using the worst A/C repair in the Dallas Fort Worth area North Star Mechanical and has sent them out both times. The first time I was still leasing the home back to the sellers and the repair guy came to do an evaluation and never came back. I'm dead serious when I say NEVER. The sellers moved out of the house because they had no A/C and when I moved in 2 weeks after there still was no A/C. Both First American Home Warranty and North Star Mechanical did zero follow up to ensure the job was being done!

A friend of mine recommended First American. It made sense to get a home warranty and so I got one from them.

First American reopened the claim for possible reimbursement for the work I had to pay with our own HVAC company to correct the mistakes the other contractor made. I was notified today that they are reimbursing us for the parts and labor for an overlooked drain stoppage, coils being cleaned, and a correct thermostat being installed. Our total bill was a little over $239. We are being reimbursed roughly $226. So we ended up having to eat the sales tax. I can deal with that. My faith in this company has been restored. Had the original contractor done what they should've done, this all could've been avoided. A lot of needless stress and wasted time.

For one year, we had a different home warranty company that the previous home owners paid for but we did not like this company, so we got First American Home Warranty. It's easy submitting a claim with them and it was good with the claims representatives. They're helpful too. I call them then they’ll tell me what thing to fix. It has been positive for the most part with the technicians as well. But the technician we had last time wasn't very nice. I was trying to explain and he was talking to me as if I didn't know what I was talking about. But I let him do his job and he fixed the problem so it didn't matter. Other than that, we never had a bad experience with First American and we’re happy with them.

I have tried to use my warranty contract twice (once for plumbing services, once for a broken AC unit) and could not be more displeased with the service and ethics displayed by this company. The representatives you speak to are difficult to understand and they sound like they're falling asleep whenever they talk. The "service" was absolutely terrible. I had to submit a claim for plumbing expenses that I incurred because a representative at First American incorrectly marked my issue as standard as opposed to an emergency due to flooding in my basement, and it was denied.

My experience with First American has been outstanding. I got it when I bought my home. It was negotiated by the people I was buying the house from and everything has been pretty good from the submission of the claim to the technician and the quality of work done. I just hope that when I refer someone I get something because I've been referring a lot of people.

I'm an old widow and I didn't want to bother my family members, so I thought of having a home warranty for my home and when I bought my house, it came with a First American Home Warranty. First American has been wonderful and I wouldn't give them up for anything. Their representatives have been very knowledgeable and always cheerful. When submitting a claim, they schedule the service visit then the technicians will come. I will pay the technicians a little bit of money and First American will take care of the rest. The only thing was that when they tried to fix the microwave, the technician had to come back twice and the microwave couldn't get fixed. We then had to buy a new microwave and my check for the new microwave came in three days.

The A/C was not cooling my house. It felt we had it on fan mode. We called First American Home Warranty and they took the order. The contractor was contacted by them. The contractor called me to take care of the situation.

We cancelled back in June due to years of bad service. Then in August we discovered they were still taking money out of our account for 2 months. I called on Aug 7th and told I was correct that we had cancelled properly but they didn't stop the payments. So they said within 10 days we'd have our money in our bank. In 10 days nothing. I called and they kept trying to say they paid on the 7th. I called and talked with our bank. Nope. No money. I called First American again in 18th. The next guy says nope, not approved on 7th but approved that day. Hmmm. Suspicious. Said would be in our account in 5 days. 2 days later on a Saturday I lost my debit card and had to cancel and get new number.

We got a home warranty from First American when we purchased our home. They were recommended through the agent that we got our house from. When I called in to submit a claim with them, it went smoothly and I had no problems whatsoever. My interaction with the claims representative was perfect. He was very knowledgeable, took his time to speak with me when I asked questions, and explained things to me so I can understand them. So far, so good — My air conditioner is now working great.

Someone I know uses First American and think it's a great idea and suggested I also sign up for a home warranty so I did last July. I called in a claim when I had a problem with my washing machine and I had a call back within 24 hours. Then the tech came out within a short period of time and diagnosed it. They had to order a part, came back and solved the problem. The washing machine was perfect and good to go after the repair. I was very satisfied and I'm glad that the warranty was available when I needed it.

First American came with the house when we bought it and claim submission has been easy, however the representatives weren’t very accommodating and we actually had to talk to a supervisor. In the initial process of putting in the claim, they told us which company we're using and we told them we preferred to go down on the list. I really did not want that one contractor because of the way he had talked to us before and he was totally non-responsive. When they sent the claim in and the guy didn’t even call us back. So we didn’t want that guy because if we take time off work for him to come, we needed a reliable source.

A neighbor referred First American to us. He said that they were a good company to deal with and that they had a good reputation, and that they had the job done. And then I did some looking around online and at some of the reviews just to validate that before choosing them. Their claims process has been very good and doing it online or over the phone is pretty simple.

Toilet was leaking at the base. The repairman replaced the wax ring. He said the Flange was too high and needed to be replaced. He set the toilet and it continued to leak. I called again. A second plumber looked at the toilet, did not touch it and wait. It would cost 325.00 to repair it. When I called First American Home warranty about the issue they said plumbing and sewer is covered but repairing the flange was a modification.

I just purchased a house. We had 2 inspections on the AC unit. But inspection passed. They said the units are fine. 1 month later the units stop cooling. FAHW send out tech. FAHW said someone had damaged the fins is why it's not cooling. And they will not replace. Maybe the former owner damaged the fins. But they aren't covered under the home warranty. I'm the owner now. So the AC doesn't work and they won't replace it.

I was a previous customer of First American and because of that, when I called them, the gal said I could get service right away and I didn't need have to wait 30 days. I'm widowed so getting a home warranty makes more sense. My sons were constantly working and it was easier that way. The reps were very nice when I called in my claims and they took care of everything right away. The technicians who came out were also great and fast. My first claim was for my oven and I had good service from the guy who repaired it. Then I had a problem with the spa where it took a week for the tech to come out and three weeks to find the part they needed. A contractor also came out to work on the ice maker of my refrigerator and I was satisfied with their work. They brought with them a part but it wasn't the right one and I waited a week for them to get it. It would've been nice if they could've fixed it the same day.

I work for realtors and they use the services of First American Home Warranty. I was buying a new house and got a warranty from First American. Submitting a claim with them was good, except if I do it over the phone. It was hard to figure out how to submit the claim if I wanted to file claims for the washer and the dryer at the same time, but I figured this out. The claims representative was really good to work with. The technician was super nice and knew what he was doing, and I had positive interactions with him. Once he figured out what the issue was, he was able to fix it, and the quality of work that he did was good. All in all, I had a super smooth and easy experience with First American.

I filed a claim because I had 3 inches of raw sewage backed up in my bath tub's total blockage of main sewer line. House was uninhabitable. According to my warranty they were to respond within 3 hours and schedule within 24 hours. I did receive a phone call but he was working on getting something scheduled because he had service set up for 5 days later. I contacted AHW later and was informed they had 8 hours to contact me. I received a call from a plumbing company 3 days later. Needless to say I had to pay out of pocket.

I have 3 policies with First American home warranty. Unfortunately 2 of my AC in different property broke in 112 degree summer time in Arizona. One happened on Wednesday. According to their policy they won't respond for 2 days then it was weekend so it was 4 days before they even send somebody there. I was getting sick because of heat. They offered to buy portable AC about $150. Went to Home Depot. The cheapest one was about $400-700 so I end up buying a fan only which did not help at all. I called my AC guy. He came and fix it at no time. They won't reimburse me for repair ($185) because their reimbursement is not guaranteed.

We have used First American 3 times now. We bought the premium package and have never missed a payment. The first experience was OK. The next two are what I would call nightmares. It took 3 months for them to finally replace a microwave that 3 techs could not fix after ordered part, new appointment, didn't work, new ordered part, new appointment, still did not work. When they offered a replacement ($1400) microwave we assumed the 3 techs that had been to our house to repair, provided dimensions and type. NOPE - they are not responsible for that. So, the microwave showed up, didn't fit and their contracted installers recommended I reject it. So, I did and then was charged a restocking fee.

It is not fair that I live in an area where temperatures can get dangerously high and I have to wait for a service man to come out sometimes for days to fix an a/c. I do not get compensated for the money I have to fork out for gas and a hotel room because I have 3 children and no a/c. How is it fair that I have to leave my own house because the warranty has no 24/7 contractors? Then I get terrible customer service over the phone because they do not care. They get some at work and go home to a nice cool house. I am so fed up and if the seller would not have purchased it I would be with another company. My sister in law has another company that sends out services promptly. I may just have to pay my own warranty and let this one run out. Sorry First American Home Warranty, but you need better customer services and to treat a/c and leaks as emergencies!

Submitting a claim with First American has been really good. I appreciate their quickness and promptness and it's easy to use the website to do a repair. Their reps have been really professional and courteous. The technicians that have come out to our house have also been really good. They repaired different things over the years and everything has held up really well. The only one I had any problems with was the guy that put in the new garage motor springs and hinges. He was saying a lot of things that I needed that wasn't covered under the warranty and I ended up paying quite a bit for that.

My best friend seemed pleased with First American so I never looked to anyone else. I've had several claims before which I mostly submitted over the phone. It's very easy and their reps have been good. They respond quickly and update me either through phone or email.

The worst customer service I've experienced. It has been 2 months since we make the claim and the problem is still far to be solved. The washer is broken, the contractor that First American assigned didn't fix the problem, so First American Home Warranty agreed to replace the Washer. But the purchase department can't find a washer that is similar like our current one LG model, and the similar size that can fit the space, so First American Home Warranty agreed to cash out which is $1300 including labor and accessories. We agreed.

I purchased this home warranty for one complete year and pay for it upfront. Now that my air conditioning needs to be replaced they sent somebody out here and found out the compressor is no good but yet instead of them paying for it because I pay for my home warranty they want me to come out of my pocket for an additional $424 to help get my air conditioner repair. This company sucks and if this is type of business that they going to do as soon as my year is up. I will be cancelling and would not prescribed to them anymore because you don't state that you may be out of pocket least 400 some dollars when you sent someone out to my house to find out what's going on with my air conditioning and then you try to use some type of law about California that everyone should be energy-efficient and we should all be using the same amount of energy because we live in California to meet us a bunch of **.

FAHBPC's website is not user friendly and they don't appear to cover preventive maintenance. It seems easy enough to create an account but then I have been unable to login and they don't have a help desk for the site. Phone reps are good.

I love First American Home Warranty. They're great and they’ve helped me out so many times. We’ve had many rental properties wherein at one time, we had 14 of them. I had many of them on another home warranty until about 10 years ago, somebody told me that First American is very reliable. And so, we've always used them.

We've always had home warranty just in case things break. A friend told us about First American, and we liked their rates and coverage. We called to submit our claim and the experience was easy. The technicians were very helpful and professional. They had to come back twice, but it was because we had lost the AC running before they came the first time, and they knew that they were gonna have to come back.

We used First American Home Warranty from our last house. The real estate agent had already set it up as a warranty and it was part of a deal. Submitting a claim was smooth and easy. I did a claim on my first house and then as soon as we moved in to this house, we had an incident with the water heater. The contractors who came were fine. They cleaned up everything and were respectful. Everything is still working so the quality of their work is good.

I purchased a home in Nov 2016 and it came with a warranty from First American Home Warranty. The first time I used the warranty, it was for a problem with my pool pump heater display. I paid the $65 for the "service call" and the provider came out an entire week later. The digital display was inoperable so instead of just replacing it with a new display ($75 online), they replaced it with a used display along with a used heater cover in worse shape than my cover. The technician said they are not required to use new replacement parts and had a lot of used ones lying around.

I called on Aug 10 to open a claim on the day my dryer stopped working. They assigned a contractor that never called & would not respond to my phone messages. Today, August 15, First American finally agreed to assign a new contractor. They supposedly are coming on Thursday. If they show up, my guess is they will have to order parts which will take another week. Terrible customer service!

I've had a couple of different claims with First American and they were able to send someone out and get the problems fixed pretty quick. I had a claim on a garbage disposal and they replaced it. Then when I had a clogged drain issue, I told First American to send the same company that they sent before and that I like working with but they sent a guy from Sail. I was wondering why they would send somebody from Sail that’s over an hour away when they got a company in Raleigh that's right around the corner. That doesn't make sense to me. I also had the line drain clogged with my HVAC. The lines needed to be cleaned but First American sent a plumber to clean the line out. When the plumber got here, he said he can’t do the job, so it took three other phone calls to get the problem straightened.

The claims process was easy. My husband calls the claim in and their representatives have been friendly, helpful and knowledgeable. Also, the technicians who came to our home have always been polite. They also seemed to be friendlier and more knowledgeable than some of the other technicians we had out in the past before we took out the insurance. For instance, the first comment of the people who came out to service our heat pumps every six months was that our heat pump was getting old and that we might want to consider a new one. Conversely, the technicians from First American who come out never make any comments. They do the job and know what they're talking about. And so far, we've had good results. We've made a point to recommend First American every time somebody brings something up because they may want to try it.

Waiting now 4 weeks for the AC repair. An almost 10 year customer of First American Home Warranty and about to switch. I took time to review every report about them on this site in detail and realize now that the problem with FAHW is their customer service processes and service levels. Agents are mostly courteous and well informed. So it is NOT the agents in general. What they lack is an effective follow up system for ensuring work orders get immediate follow up and customers are not inconvenienced. Instead they document status of work orders and only follow up re-actively when the customer (like me) is angry that no one called them back. In short, customer service is not accountable for making sure customers are getting what they NEED but rather they let things go at whatever pace it takes.

I had a very good experience with First American. It was the hot season then and there has been an issue with our air conditioner unit upstairs. They sent someone out after our claim. They analyzed it and it was a heating problem and they got it working just fine. It went exactly as it should be although there was a little bit of a delay because of the person that they recommend it to. They were just busy and it took them about a week to get here. We're not upstairs that much, so it was okay. I have waited for them instead of getting another contractor.

I had American Home Shield for a long time. I was put through this program when I purchased the house and had it since then. Overall, I’m okay with how the AHS reps respond to claims I submit and the quality of work the contractors do. But depending on how busy the reps are or contractor’s experience and different people’s attitude, experience is different. As long as everything works, that's fine with me.

I have read similar reviews. First American used to be a good company but something has changed. I made a call to them for my broken dryer. I was appointed Sears to come out 4 days later. I waited all day for them but they never showed or called. I called First American the next day and they didn't know why Sears didn't come out or call but they rescheduled me for 3 weeks later claiming that is the soonest they could have someone out to "my area". When I talked to the Sears rep in the Philippines she told me the same thing... first appointment would be in 3 weeks.

As a woman owning a house where people come in and tell me I need repairs that don't need to be done, having a home warranty is my way of protecting myself. I've had a couple of other providers that I didn't like. I didn’t find their warranty to be very good. But with First American, my overall experience has been effective and efficient. I submitted a claim with them online and I received a call within a couple of hours. And the repair was done the following day. The heating and air person fixed the problem right away. It was very simple and no parts were required. The quality of work has been excellent.

Right now I'm very disappointed with First American Home Warranty because I've been waiting for this man to come to my house to fix the plumbing problem we've had. He had me sitting at home from 3:00 to 5:00 and he still hasn't shown up or responded to my emails or text. Before this issue happened the technicians who come out here were okay. Submitting a claim with them was fine and I do it through emails. But currently at this time I am very dissatisfied.

I had a hot water heater not supplying sufficient hot water, sent repairman who said since he could not see into the heater I would need a licensed plumber to come flush the tank for $200 before they would look at replacing; so no work was done. The recent complaint is about my washing machine, it would not start or finish cycle. 2 months ago this was initiated; they sent appliance repairman, another $65.00 service call, they did not have the parts so had to be ordered. 2 weeks they arrive, that part did not fix the problem so need new part, 2 weeks again wrong part and this time the machine flooded my basement. Called First American, they do not cover damage from faulty equipment, but they do understand my frustration. Every time they were called I was promised a call the next day which never occurred.

One of my neighbors told me he had First American he thought it was worth having. So, I checked into it and got it too. Having claims, I prefer to talk to people rather than machines. So, sometimes, that is a little process you have to work through. Their reps are always helpful and make it as easy as they can. But with the technicians, sometimes that's questionable, one in particular. Well, I don't know the whole process, but they just kind of talked you into things that you don't need. Instead of just taking care of the problem, they want to add some costs so they can make more money.

When we purchased this home nine years ago, it came as a packaged deal. The inconvenience of changing to something else was our reason for keeping First American. We’ve had both good and absolutely horrific service. One particular experience happened two months ago. We had a nine year old microwave that has been repaired three times before and literally the boards were worn out. They wanted to replace it with identical boards but it is impossible because they don’t make identical anymore. It took six weeks to get a replacement. That is a bunch of BS. I could go down to Sears, Home Depot and shell out 200 bucks and have one handed to me. Although they keep sending the wrong people to install it, we love the new microwave. It’s the same as the old, also from Maytag, with interchangeable parts. You get used to the convenience of having a microwave, and the advancements are fantastic.

Submitting a claim to First American Home Warranty is relatively easy. I call them up because it's easier when I remember or have information before me. But twice, I had to follow up and even when I did a follow up on the same item, I still had to pay co-pay. The claims representatives were friendly and helpful and I had outstanding interactions with the technicians. So far it has been the same company and the same technicians a lot of times. A few times, I knew who the technicians were because of the area I’m in. The work is always good but what I’d like is to know their recommendations or advice if the item they are fixing is getting close to having taken out because I don’t want it to sit down and break altogether when I’ve already put all the lights back in that I possibly can.

I compared prices, coverage and co-pays of different home warranty companies and First American's price was a little bit better so I went with them. Submitting a claim with them has been easy and my experience has been good. Also, their techs have been very professional, polite and the quality of their work has been excellent. I plan to sign up again next year.

I took First American home warranty when I bought my house and there's been no problem when submitting claims. I submit the claim usually by calling and the reps are really good. They get back to me in a timely fashion then they have a technician in one or two days. The technicians are very knowledgeable and friendly. They do their work and go, and their work is always good. The furnace went out in January and the washer went out a couple of months ago. I was worried about the problem and First American took care of them. It's been a pleasant experience and I have recommended First American.

Still ongoing, my AC was approved for replacement on 01 Aug 2017 according to the e-mail and the entry on my FAHW login page. I called contractor on the 04 Aug twice to setup install time and got no answer. Called FAHW on the 4th for an update if any and was told there was none. Called FAHW at 1434 7 August 2017. Transferred twice. They attempted to contact the contractor 3 times with no results. They will assign someone to follow up with me tomorrow (never happened). Contacted FAHW 1408 on 8 Aug 2017 due to no response or call from the warranty company and after a transfer to claims and being on hold for 14 minutes was told “Samantha” with claims resolution was assigned my claim and should have a response to me by the end of the day. I asked if there is a special extension number and the service rep stated the 800 number and use option 2.

4 outlets in my kitchen went out. FAHW sent same technician twice, didn't fix it. No show on third time. Later they called me, saying the issue is not covered because of lack of power capacity. I requested for second opinion. They told me to hire my own second opinion. I hired one from Amazon Home Services. And the new technician fixed the issue within half an hour. FAHW refused to reimburse me. And I still need to pay FAHW the service fee $65.

A neighbor told me that First American's one of the best ones so I signed up with them. Submitting claims with them has been excellent. I either call them or do it online. I recently filed a claim for my pool heater and within 24 hours, somebody called me to come out and take a look at it. The first company that First American sent out said that they needed to replace the heater. Then they came back and said they needed to take pictures of it. So they went out, took pictures of it and said that the thing has been on fire. But it's a 400,000 BTU heater and it catches on fire inside because it heats the water. First American had to get a second opinion from another company who said that it's normal wear and tear. So they got rid of the first tech and went with the second one.

I've been here for 10 years. I've submitted a lot of claims and I've never had any problems. Whoever I’m speaking with on the phone, they talk to me well and take their time with me. I have called at 3:00 o'clock in the morning and no matter what time I call, they're always polite. They're good at their jobs. If I call on a Thursday, the technicians will come out on Monday or Tuesday. When I ask questions, they try to explain it to me as well as I can understand and they're always good answering.

The warranty sounds good but they will not be your advocate when the service provider service is poor. I hadn't had a service request all year. Finally needed my AC fixed and went 12 days without AC because First American believed the lie the service provider kept telling them that my part was not available. I had my AC fixed on my own and was told I could not be reimbursed. First Warranty hung up on me three times. One rep didn't even want to deal with me so she said nothing. Just transferred me to someone else. I was told that if my AC wasn't fixed they would transfer it to another provider but they never would transfer the request. I never had this problem with American Home Shield.

We had a slab leak at my home last December. According to all contractors and home owner insurance, the best way to fix the leak was to reroute the pipe. First American, however, refused that and will only stick to a fictitious quote of drilling the slab at a price that no one could have done it. Furthermore, when I asked them for the quote, they were unwilling to provide the quote. Even based on the word of the plumber they sent, they could not fix the leak for the price that First American quoted me over the phone. In the end I had to cover most of the repair myself. I was their customer for 6 years, and when I needed them they cheated me instead. I will never use them nor recommend them to anyone I know again.

When I bought my home, the warranty with First American came with the house and I kept it because it takes care of things and saves me money. One time, I had an air conditioning system went out upstairs and they replaced everything. It was about $8,000 but I paid $65. I've also had hot water tanks and washer that went out, attic fans that have gone out and the downstairs furnace worked on several times. But they bent the blade on the attic fan that went out and it vibrated really bad so I wasn’t real happy with it. Eventually, they had to replace the whole piece that sticks out through the roof. But the repairs of the hot water heater and washer turned out great.

IF you get them to answer the phone, be prepared to be on hold for at least a half hour, then they gave sub par contractor who won't answer their phone!! It has been 3 days without AC in 100+ weather and still haven't been out!!' They are the worst!!! And then I promise they will have to "order" a part!! Had them for my dishwasher and the terrible company they sent out took 3 weeks to fix and still isn't fixed. I called back and they said they've closed that claim and I would have to start a new one and pay the co pay again!!! They are terrible. I'm going to cancel the policy and go with a better company. This one stinks!!!

I just bought a home and my realtor signed me up with First American. I started with them last March. The first guy I talked to about a claim did not write down the order correctly. We also couldn’t understand each other. He wouldn't shut up long enough for me to tell him what I'm calling about. Talking to him was not a pleasant experience. He should have a little respect for the people he's talking to. I got the order through and the service guy came out here. However, he had only one item on the list, instead of the few items that I requested to see. But, everything else is fine. He was very prompt and didn’t make a mess as well. He made some phone calls and First American approved it. Overall, they helped me out a lot and I had a pretty good experience with them.

When I bought my house, the seller had First American on it for us. I kept it to cut down on the expenses. It was easy to get a hold of their claims reps. I needed service for the roll up door 2 months ago and they were able to send out a technician as soon as possible. The technicians were good, got the job done quickly, willing to talk and very friendly. It was a good experience and I’d recommend First American to others.

We purchased our current home and the seller gave us a year's warranty with First American and we just continued. There's a lot of things that break every year, especially for the used house so it was beneficial for me. And I'm not so handy, so it works to pay for the service fee than if I do it myself. Submitting a claim is easy and I'm pretty busy during the weekdays so I appreciate that they take claims even on weekends. I usually call the claims in and the claims representatives schedule a contractor right away. There was one time that the contractor didn't show up on the schedule and their representative was able to find another one.

When I bought the house, the people that I bought the house from had put the First American warranty on it for six months for me, then I kept it on there. I usually call First American and talk with somebody on the phone to submit a claim, and all the reps have been very good and helpful. When I first moved into the house, I was having issues with everything. I called First American and told them that something was wrong with my breaker box, but the technicians would just take a leg out and stick it in a different hole each time. I told them that they'll burn and blow the house up in doing that and I needed a new breaker box. There are no more legs there and they must come out and replace the whole switch breaker box if the breaker has an issue again.

We returned home after a week away, in the end of July, in the South, to find our entire 2nd floor was over 90 degrees and the AC unit was making a loud noise. We immediately filed a claim on 7/29. FAHW failed to get a contractor to us until 8/1. They were able to diagnose the problem and very promptly filed the paperwork and request to repair on 8/1. On 8/2, we spoke with FAHW multiple times over the phone and were assured the work order was in place and the new compressor had been ordered. As of 8/4, we still have NO working AC, with 3 young children (one is an infant) and 2 adults and 2 dogs in the house.

I bought the premium plan from Carol ** in Feb of 2017 a very slick salesperson. She talked me into the $900 plan because it covered the air-conditioning which she said for that alone it was worth the price. The house was purchased in 2015 so I really didn't know how old it was. Just last week I noticed water coming from a cabinet that housed the furnace and water heater in the garage. I called a plumber immediately and he said it was an air-conditioning problem. I then called Carol and she said it's not covered because of the water leakage. People listen to me... keep your money and call reputable companies to take care of your needs. You won't have to fight and wait for a serviceman who may or may not be able to fix your problem. I learned the hard and expensive way... never again!!

My realtor told me about First American when I bought the house. When I finally needed air conditioning, we had a problem with it so I submitted a claim. When I called and made the claim, they told me they would contact the service company. The service company would contact me, but they didn't. I felt like I had to chase them down to get the work done. I had to call again and get them to contact me and so finally when they did I told them that I didn’t have air conditioning so they came out. He came out on a Saturday and he got it energized and running. He seemed to know what he was doing. Then it quit running and it was the fan. The capacitor went out and then it was the fan motor. That was on a Saturday and he told me nothing could be done until that Monday.

My AC unit went out close to a week ago. It took close to 4 days before someone could come out. The tech came out and stated the AC compressor was bad and he recommended the whole unit be replaced which the unit is a R-22 older model. First American then called and stated they will issue a replacement compressor but we would be responsible for the $700.00 non- covered charge that the tech submitted to First American. I called and continued to get call centers in South America and no one seemed to try and explain why I have to pay that cost or offer any help at all regarding this charge. I have a 16 year old daughter who has chronic migraine headaches and it is 90 degrees here in Texas and I am still waiting to get a response on when I can get a tech back out to fix my AC fixed.

Our realtor recommended First American. I normally call them when I need to submit a claim and wait ‘til I get a representative. Their reps are excellent, answer my questions and make sure everything’s good. The technicians have been very competent too. I've been very satisfied and I would highly recommend First American.

My realtor recommended First American to us. He said it’s a good home warranty provider. When submitting a claim, I just started out online and did it over the phone then it went very smoothly. The rep was very courteous and professional. The technician then got the job done and it was good.

I got the coverage with First American Home Buyers Protection through the previous owner of my home and so far, the experience in submitting a claim has been good. I had an air-conditioner issue and it was taken care of. The only problem I had was that it took four days to get somebody for repairs and, in Florida, that was very hot. But the representatives have been good and the technician was very nice. He thought that we were supposed to pay for the service so we paid them, thinking that it wasn’t covered. Then they called us back the next day and said it was actually covered and reimbursed us the money right away. So far, I’m enjoying them and I’m thinking about renewing them.

So far, so good. The only complaint I have for First American is whenever something critical goes out like the AC, they say, “Hey, it's going to be 48 to 72 hours before we send someone out because that’s who we have in our contract.” There should be someone on-call for emergencies. They left me stranded one time. It was 100 plus degrees, and my AC went out midday. I called and they said, “Well, we can't even get to it until tomorrow to process everything.” I have kids and the only thing I could do was rent a hotel room. That’s not acceptable.

Company is fairly responsive in allocating a technician to attend to problem. If it works, you are lucky but if it doesn't then you are in painful circle of calls. Our refrigerator broke down 3 weeks back and still not repaired. I call them almost daily to hear the same standard responses. Please check claim department efficiency before signing up for any insurance company.

We first called First American on July 5th in regards to water heater not working. It is now almost a month later. I still have no hot water. I am constantly told that the repairman would be there, and they don't show up. There seems to be no urgency in getting the water heater repaired or replaced. Now I'm told I have to pay more money. I have been a customer for some time, and am very disappointed in the level of incompetence and the very poor customer service.

I did a home inspection when I bought the house years ago and First American came recommended by one of the realtors. I've had them for a few years and I've been happy with them up until a recent situation where I thought I had coverage but didn’t. The coverage has been the same and I re-up it every year but I don’t look at it. At one point about a year or so ago, I had a discussion with regards the roof and I was told that everything was covered except the roof. Then my washer burned up this time so I called and they told me the washer and dryer are not covered. I asked how I can change my policy and that I was willing to change it now but I didn’t like their answer that it would have to be when I get to re-up in December. There’s nothing I can do so I had to go out and buy a new washer and dryer.

Don't do business with First American Home Warranty. I filed a claim for an appliance repair on July 20 and a local contractor was assigned. This contractor could not repair the appliance and First American assigned a second contractor on July 24. This contractor cannot repair the appliance and has not sent a report to First American Home Warranty. Because of this First American will not do anything. In the 7 months I've had them as my home warranty provider they've failed 3 out of 3 times. Please do yourself a favor and don't do business with them.

The last claim I had with First American was for my unit and I had problems with Smartcool, the first company they sent out. I had to contact them after a week’s time of waiting. Then, they didn’t test out any issue I was having with my unit and were not very helpful. First American contacted another company which came right out two days later and was wonderful. They did the testing, got the part I needed and brought it back out three days later. They got my unit taken care of, which is now better than before.

My first year with First American was paid by the previous homeowners and I paid for the succeeding. Most of the time the claims reps there are very nice and it's normally good with the technicians too. They come in, fix the problem, and leave. All of their work over the years, except for one, has been very good.

I was unhappy with another company so I researched for home warranties and I ran into friends who had First American and they recommended it. I tried them and liked them ever since. It has been very easy submitting a claim to them. However, I've been dissatisfied with some of the people they sent out, Cool Water Pool Company in particular, and I had to have them several times after the same problem. And I told them I wasn't going to pay the $65 service fee because they had not resolved the leak problem. They said I might go back and resubmit a claim, but I said I won't because they have not taken care of my claim yet. And then they said I don't have to do it and they will send somebody.

Customer service is horrible. My basement was filling with water backing up through a floor drain. The company they said would call me never responded, or answered when I called. I called First American back, talked to Barb and asked if they had anyone else, not only was she extremely rude but very uncaring to my situation. I was told NO while my basement filled with water. 3 days later I got a call back from First American to ask if I needed a plumber!!! 5 in” of water. I called All Hours Plumbing from Google and they was at my home in 15 min. First American did nothing to help me. I had the same problem when my furnace went out in 10 degree weather 4 weeks before and got a repairman and another week to replace it. Very rude people, poor installation.

I submitted an emergency claim for an HVAC unit that needed repairs. My HVAC unit was leaking water that started to leak through the ceiling. I was told they could not send anyone out to repair it for 4 days. But that I could simply turn the air conditioning unit off until they could come. Mind you it's 90+ degrees and that's a ridiculous response especially to have to tell to my young kids who are sweating and uncomfortable. I was also told that I could pay for the repairs myself and then wait for them to reimburse me. I have never found someone to be more unhelpful.

Submitting a claim to First American Home Warranty is sometimes good and sometimes bad. I hate calling in on them because I always get some person that I can't understand and they don't understand what I am saying as well, so I have gotten around to doing it online. Five years ago, I had a claim for the refrigerator and there was a whole lot of common sense lacking from their reps. I also had a couple of issues with their claims rep for the last claim I had with the air conditioner. But my issues eventually got rectified so it is what it is.

We got a one year warranty with First American when we bought our house. They were reasonably priced, and they always had done a good job of exactly what they said they would do whether fixing or replacing for the number of times we've used them. Submitting a claim was easy and simple, and they're available 24 hours a day. They're knowledgeable, have always been courteous, and get it done quickly. The majority of their technicians are competent. We live in a rural area, so for most things, we only have one vendor that comes out to our place. If he can't make it, then First American can tell us to use somebody local and they'll reimburse us, which we haven't done.

The first dispatch company never called. On the 3/4 day I phoned and got a new company out. He was late. The time window was 3-6p.m. and not even a phone call to say he was going to be late. I had to call and the person on the phone was rude. Then he came. Tried to con me into using his company instead of home warranty. I said no. Then he reported that I had a previous condition and that is not true. It is only 6.5 years old. I tried working the company and call someone reputable to come out but I could only speak with Tiara. After two days of waiting to speak with her because I could not speak with anyone else I finally paid for the freon with another company. So now I am going to take them to small claims court. The second I get a chance going to BBB. The service guy even admitted he was a very bad man and FAHW would still not give me money back. Nobody should have to go through what I went through.

I wanted to be covered for certain problems in the house and went with First American home warranty, and my experience was good whenever I submit a claim to them. Their representatives were always courteous and I got service quickly. I’ve used them three times. Twice is with the air conditioning and the second one with the plumbing. However, I had a problem the last time with air conditioning because they didn’t move fast enough. Their contractors came out, looked at the job and told me what they had to order parts and that it was going to take a week. Then, they never called me back and let me know what was going on. I was waiting a whole week and had to make four calls to the contractor. Finally, I called First American and said I haven't had a response from their contractor who kept saying they would call me but then they didn't. Their contractors eventually came by the end of that week and did a good job.

My realtor chose First American, and it's easy to submit claims to them and they were easy to deal with. Also, the technician was very well-trained. Everything was good and they have an excellent quality. I'll recommend them.

They cannot operate effectively and pretty much refuse to reimburse me for the $800 plumbing fix they sent me out to do myself after two months of problems and two plumbers snaking the line. It took them 2 weeks to NOT find a contractor for me, then sent 2 that did not have the capability to do the job. In the mean time we could not use our water because the drain mainline was clogged. Then they told me to "find my own contractor, and file for reimbursement." Now they're saying I didn't have prior approval for this SPECIFICALLY COVER REPAIR and that I may only get 125 of the 800 I spent. There were a dozen calls and emails that led nowhere and several attempts to assign a claim manager, then each person had no information about the claim or the job or the reimbursement. On the 20th they said the check was in the mail but I live less than 100 miles from their corporate office in Irvine, CA and haven't received anything yet.

Trying to get AC fixed, have 6 people, 1 who is a young child, and 2 dogs in my home. Their incompetent contractors were supposed to be here at a designated time and never called or showed. I called FAHW to complain and was told it would be AN ADDITIONAL 6 DAYS before someone could come out. They use horrible contractors, refuse to make up for mistakes of themselves or their contractors, and will constantly try to screw you over or pay the absolute lowest that they can. Even after offering to find my own person to fix the AC, they said that they wouldn't reimburse me. The only concession they would make is to reimburse me $50 to get fans, when I already have many fans going. I'm sick of being screwed over and would never recommend this company to anyone.

First American Home Warranty was great. They were right there for me, was helpful and polite and they took care of business. When we bought our house three years ago the people that sold it has a year of warranty on it. I have stayed with them as there are not many warranty providers for a rural area and I've had a good experience with them. When I submit a claim I call them and within two days somebody notify me and set up an appointment and they come out and take care of things. Their technicians seemed competent and they got their work done. I have recommended them to a couple of people.

I wanted to get some insurance for repairs when I purchased the house and my realtor recommended First American Home Warranty. I had home warranties on previous homes and it's a good thing to do especially if you got a home that has a little bit of age on it. It’s very easy to submit a claim. I did it over the phone and it's an automated system. The technicians were very nice and professional. They fixed the original issue with the commode but then I noticed it was leaking after they left. They had to come back a couple of times and made a little adjustment each time before the commode was fine. It has been a positive experience.

I'm satisfied with my services from First American. I was with American Home Shield for a year and they have done a good job but once I needed them, they said the payment hadn't got there and then I wind up talking to somebody who wasn't really nice and I changed over to First American. Talking to the people that First American use from overseas, if I can understand them, has been a good experience. They have taken care of me every time I needed them and the people that they sent out here were nice. They told me what they would do and when they would do it, and everything was on time. When my hot water tank burst out through the ceiling, the guy they sent out here didn't want to do it for what they ultimately paid on it. But I still got it worked out with a smaller company. They said what they were gonna do and they did. They are a very outstanding company.

I'm pretty happy with First American. I was scheduled immediately the first time I called in for the claim. The second time I tried it, I did it online. It's a fairly easy process. The claims representative gave me information and after the claim has been closed, they followed up to see if everything was taken care of. The technicians were good as well. So far my equipment has been running pretty good. It's been a great journey with them and no complaints whatsoever.

Made a claim for A/C unit. Prompt call by vendor but little follow up communication. Finally spoke with vendor and got "non-covered cost" estimate. Some of the items were clearly set forth in the contract as covered. Called First Am (terrible time getting to a human). Rep said things that were clearly covered were NOT. Their non-covered cost estimate was actually $1,000 higher than the one I received from the vendor! When I asked the rep to explain how items that were clearly covered were not going to be covered, he could just kept repeating that it was in the contract. He refused to tell me where in the contract (it is NOT in the contract) and just kept repeating myself. This will NOT be the last they hear from me. The call center representative was ill-trained and disingenuous. He was clearly just following a script.

My last two experiences with First American Home Warranty have portrayed me as what must be the worst landlord. The first of the bad experiences was the water heater going out. FAHW sends out companies that have the absolute worst Yelp ratings and cite FAHW as giving them the worst contractors. In short, my tenant (family of five) took cold showers for two weeks plus. The next experience with them was far worse. The AC went out and took them over a week to get out. Finally, someone comes out and says my tenant's dog has been urinating on the unit which corrodes the coil and to deny my claim. I call every AC guy I know and they all said the same thing... "That's not true and home warranties are famous for dumb excuses not to cover you like that".

I have been "Scammed" by First American Home Buyers Protection Corporation! On January 9, 2017 I inquired of First American if I bought a 1-year Home Warranty Plan for my Rental Home if that Plan could be transferred to the new Owner. I was assured it could be. However, after paying $546 and after closing Escrow with the new Owner, I was called by First American and told I could not transfer my Contract; and they wanted me to pay another $546 to buy a new Contract for the new Owner.

Extremely rude representatives on the phone. Takes forever to get someone to come fix a problem. In this case my refrigerator. Dispatch department has already taken over 3 days to find a contractor that come in sooner to fix the refrigerator. Claim departments lie all the time. No direct contact to dispatch department. No complaint department.

I have been with them for almost two years. Only claim they have so far paid out of their pocket. It was easy to file a claim, however; it took me calling DS Appliance Pros to get them to return my call. They are very unprofessional. They would even leave their voice mail box full, therefore, not being able to leave a message. This occurred several times. First American did get involved in that. The young gentleman from DS came out, and was very professional.

When we bought the house, the realtor gave us First American Home Warranty and we’re glad to have them. But when we submitted claims with them, there were different times for different things to get repaired. For example, it took a little bit harder and for the entire summer to get the AC fixed than the plumbing because First American went through three contractors. They can’t find contractors in our area and where we live in Texas is where the oil is at so First American had to send technicians out of Dallas. They have some guys in Loboc too but it’s still almost three hours from here.

We just purchased our home and the previous owners left appliances. I had to file a claim after being in the home for 2 weeks. My flat top stove top shattered while cooking. Nothing dropped on it. After filing a claim they were supposed to give me a date and time that Sears was coming. They told me Sears would call and Sears doesn't make outbound calls. The next thing is the 2 people I spoke to about the claim never said my cooktop was not covered even after I said I wanted to know what was covered since we never received the policy. The day the tech was supposed to come, she called saying to contact my warranty company because most don't cover my issue. I called First American that day and was hung up on after 15 minutes of waiting and cold transferred twice. I finally got a lady who said she could help, but I ended up finding out she could not help. I asked her for the corporate info and she claimed she didn't know it.

We are writing this letter because we have yet to receive a satisfactory response to the atrocious way we’ve been treated over First American Home Warranty’s completely failed attempts to repair our air conditioner at our house in Texas. Since we can get nothing but excuses and delays from First American and every company they’ve thrown at the problem we are compiling this in the hopes of educating current and prospective customers of what it means to be a First American customer and exactly the kind of support they can expect when the issue is something more than a minor repair. We are honestly more than a little astounded at how blatantly First American just doesn’t care about working for or with its customers.

I've been a FAHW customer for over 6 years and I am seriously considering choosing a different company after what I just experienced from FAHW. My AC unit froze with outside temperatures at 100 degrees and my elderly parents visiting from out of town. I called to make a claim, and kept getting customer service people in Central America that would assign HVAC contractors over an hour away from my town when there were well over 100 to choose from in the town 10 minutes from my house. The contractor they assigned informed me it would be at least two weeks, so, FAHW approved me to choose a contractor that was licensed, bonded, insured, etc. and pay for their services and they would reimburse me. When I told them I have the home warranty to avoid having to lay that much money down, they told me they would have an Emergency Claims Dispatcher contact me immediately. That was 3 days ago.

I have just completed a 12 month contract with First American Home Warranty - they have been excellent and I was happy to renew for another 12 months. FAHW has an awesome, modern, and user friendly website. It is simple to review your contract, make a payment, or even submit a new claim/review an existing claim online. No need to make a phone call. For many issues logged on their website, you're automatically redirected to the Sears site and can schedule a date/time of service at the time of logging the issue. That is amazing! Especially for a first time homeowner.

I have been considering getting a home warranty and that particular day, I went online and checked First American out. When I submit a claim, it's easy and they're usually pretty timely. They tell me who would be the contact person, the timeframe in which they will call and they set up the appointment. The price could be cheaper but my experience was overall very good.

Years ago, I had American Home Shield and I've had them for about 12 to 15 years. I had built a new home and I had this garage opener that was extremely fast, top-of-the-line, extra quiet. Then, about four or five years later, it went out. AHS came out to replace it and they replaced it with one that was extremely loud and did not have the features where you could program your car. It was really antiquated and when I inquired about it, they had a problem and they said they don't have to give me what I had. They just had to make sure they replace it. That turned me off because I didn't think that was right. So, that's when I started seeking for another and one of the repairmen told me about First American.

Didn't show up. Buyer beware. Do not buy a home warranty with this company. I called to have my A.C unit fix over seven days ago. No one never came out. If you have a choice do not select First American Home Warranty.

Our First American home warranty was in our contract when we bought our house. Overall, submitting a claim with them went well. Their claims representative was very informative. However, they said they were going to call in a day or two but I didn't get the call. And so, I had to call back. Finally, the business that was supposed to receive the claim got it and the technician came to our home the next day. He changed the garbage disposal and it's like he did it with his eyes closed. He was very friendly and did a really good job. Overall, First American made it really easy. They found the contractor to go by and so I'm very satisfied.

Submitting a claim was pretty fast and the claims rep was really helpful and good. They're people that really enjoy their jobs. My wife said that everything went smoothly when the techs came to our home. Everything was pretty on the ball. First American was really awesome to work with and I would recommend them.

We had a home warranty in our other house and I thought it was a good idea. I heard about First American Home Warranty through my realtor whom I trust and went with them. I submitted a claim for my air conditioning because it wasn't cooling. They sent a guy out, he said Freon was low and he put some in it. A month after, it happened again so FA sent a guy out and I said that we just had Freon put in it and he said that it probably didn't get filled all the way since we did it early part of the spring when it started getting hot, so I said okay and the guy did the same thing.

I am 100% disabled retired veteran, I have PTSD and TBI and a whole lot of other things, so I try not to get stressed out. I was attending a PTSD class for the VA. Everybody stood up and introduced themselves. My first cousin is a retired marine, and I'm a retired US Army. I was telling him about how disappointed I was with American Home Shield, and he told me the insurance he had and how good they were. So when my contract ended, I switched to First American. First American is the best insurance I could ever get. I'm very satisfied with them. When I file a claim, all I would have to do is call them. They work where I would have to pay it up front and they reimburse me. I would recommend First American to other retirees. First American is very professional, and they do quality work. Once they do the work, they don’t have to come back because they make sure that you are satisfied before they leave.

I'm getting older and I'm retired. A friend of mine had First American Home Warranty and I also signed up with them as I didn't want to fix everything around the house myself. I've been with them for years and it's worked out pretty good. When I recently filed a claim over the phone for my dryer, I told the rep what I needed and he took care of it. Then the Sears contractors came out and they were real professional. They had to wait another day to get their part in another town, then bring it over and put it in. They're wonderful and I was glad to get the repair done. First American has always been good, really prompt when I call them and always attend to my problem. So did the contractor.

Submitting claims with First American has been very smooth. I usually do it over the phone and have done one online but either way, it works fine. In services, the tech was responsive and he gets the job done right and we hadn’t had any problem. Overall, the service was excellent.

I have owned home warranty with other companies with little to no headaches. First American is not a headache. They are the worst migraine ever. Filed 2 claims one for a.c. one for attic fan on May 10th. It is now July 20th nothing has been fixed. When they first sent technician out he misdiagnosed the problem and on his advice fixed what he said was the problem costing me $1700 to not have anything fixed and told by the 2nd technician that it was absolutely my a.c. that needed to be fixed.

I kept paying out of my pocket for repairs and I needed a home warranty. Other providers didn't hold up to their agreement and they said one thing then didn't want to fix the standard repairs. It was like a bait and switch. One of my friends recommended First American and I had really nice interactions with their claims representative. Submitting a claim is easy and the technicians who had come were very friendly and very nice people. They felt welcome and we felt they were really sincere and concerned about our things fixed. Once they fix something, we haven't had any problems. But if there's something that had to be re-approached then they would come back out and do it. They're very prompt and always tell the truth. If they can't fix it then they'll let us know.

I've been with First American since 2013. Recently, my A/C compressor went out so I submitted a claim to them. The contractors called me back and then they were able to make the appointment. They came when they said they would. They diagnosed the problem, made the repairs, and fixed it right there. Now, we’re all good. Everything was smooth. I'm satisfied with the quality of their work and it feels good to have a peace of mind.

The AC unit in my home went out... I live in Arizona where it has been 113 degrees. I have health issues where I should not get overheated and/or dehydrated and I have 2 children that live in the home. Even though I expressed these concerns with First American, they refuse to do anything to help. They lied about having their contractor come out and they lie every time I speak to someone. They play games and just give me the run around. I finally got approval to get my own contractor and they are still not attempting to get my unit fixed or replaced and are instead trying to blame the contractor and refuse to help unless I have another contractor assigned by them come out.

We're getting a new home. It's an older home and the realtor told us about the clients that were really happy with First American. We like their service and that we could insure with them which was a plus for us. We got them and we've been with them for two and a half years. We filed a claim for our air conditioner because the fan blade caught a wire and it pulled the wiring. The technician patched it up and was friendly, too. The repair was great and my husband was very happy with it. They also came out to fix our pool pump and that was nice as well. We're happy with First American.

This home warranty company is a scam. They use shady unscrupulous companies to do repairs. When I called them to explain that the company they assigned was hurting my equipment and had not repaired the AC unit for two weeks, they said, "Sorry but we need to hear the contractor's side of the story." Did I miss the fact that they are MY warranty company. I am so disappointed in the experience and hope no other family relies First American Home Warranty.

Called tech out in May for nonworking HVAC. Was told unit needed a filter. Would not change the filter though contract covers it. Called company in July when it got hot because unit still didn't work. Was charged another service fee. Tech found the coil needed to be cleaned (not covered) but advised that first tech should have noticed this, which would have made 2 appointment unnecessary. Also took a full week in a 90 deg house before tech came out... Horrible company.

My house is getting older and I had a refrigerator go out that cost $400 per circuit board. My friend at work told me that if I had a home shield insurance that would only cost me a service call. We made a call to First American and talked to a guy and started buying insurance. It was easy to submit a claim and the representatives were fine. It took the technicians a while to come out because they were on back log. We had problems at first and it took weeks for them to take care of the problem. I got a hold of the owner of the company and he assured me that it wouldn't happen again.

First American was the first company we heard of when we bought the house years ago, so we went with them. Submitting a claim was easy and my interactions with their claims rep have been good. Their reps know what they are doing and we just get to the point and they give a hand up. First American's subcontractors have worked well, too. Every once in a while, you'd have an issue, but most of the time, the technicians work all right. Overall, I'm happy with my experience with First American. It's worth it.

On May 29th, we called in a problem with our air conditioning unit. The problem appears to be that it is out of Freon and thus does not cool the house at all. At first all the approve is to just refill the Freon and assume that the problem is fixed. A month later all the Freon is gone again. First FAHW assigns the same contractor again (Greendian LLC). They come by and make the same observation as before. They reassure us that they will provide FAHW with the appropriate report. Two weeks later FAHW still claims that no report was received. So they assign a new contractor (Ecco Tec Home Services LLC). At this point an official heat warning is in effect in Washington, DC and it is frequently 90+ inside with equally high humidity (up to 80%) and in the mornings it is cooler outside than inside. We inform FAHW about this, but they do not scale up the request to expedited.

I started with First American on a rental house we had and was so impressed with the service that I added it to another rental house and my main home. Filing claims is simple and I never have a hassle with them on my repairs. I have a premier package on my main home to cover my swimming pool. In this time, I've had a water heater replaced, A/C repaired 2-3 times, various electrical issues repaired, pool pump and filter replaced and a faucet replaced. For $65 - $75 (on my main home) deductible, this warranty has saved me a lot of money. I like that they dispatch a contractor and I don't have to worry about anything. So convenient and cost savings.

I created an account here because I wanted to get the bad taste I have from First American Home Warranty. I had first American for two years and spent roughly $860 for the two 1 year contracts. First thing I noticed is that they raise their annual renewal fee year over year. First year was $380 but the following year fee was bumped up by more then 25% and was $480. I saw the same increase for the 3rd year and the service fee was also increased by another 15% for the 3rd year. I really wouldn't take exception to this but it becomes frustrating when you see the company nickling you every turn and when you need service they do not show the same concern as they do for collecting their money.

We've been with First American for 10 years. That’s the one that came with the house, so we just stayed with them. We’ve never had any problems at all. Working with their claims representative has been very easygoing. We would not drop them unless they give us a reason to. So far, so good. I would recommend them.

Someone told me that they had a good experience with First American so I looked them up and decided they're a good way to go. When I submitted a claim, getting started was a little bit slow because there was a mix-up with everything. The company they wanted to come in and perform the repair on our tankless water heater was not familiar with it. They said they'd come in and give it a shot, but they were going to charge us even if they couldn’t fix it. I reported that to our representative who told me it made sense, so my concern had to go into deliberations and then arbitration which took a couple of days. It was a little frustrating because I had company coming over the weekend and I really needed my hot water. And after they spent two days trying to find someone who would do the service, I suggested they call the company that put the unit in since they knew the unit. We did that and it all worked out.

We moved from Houston to Fort Worth and the person we bought the home from had First American home warranty so we just continued it. He was an older gentleman and we are an older couple. He was satisfied with them and we didn't look any further so we continued the warranty. Everything was taken care of when I had claims with them. I submitted my requests on the phone and the reps were attentive and always very helpful. They got in contact with a few providers of service and I was contacted right away. The techs who came out were also helpful, very cordial and got the work done. They were very nice and they've done very good work for me. The last person I had in here when I was having garbage disposal problems said that my disposal was no more so First American had to replace it. He also told me that the one I was getting was better, smaller and quieter. I can live with it but I don't enjoy it as much as my old one.

I already had a warranty and I switched to First American because of the premium. I usually call when submitting a claim and it's easy enough. The technicians are on time and pleasant for the most part. A technician came for my AC but it's working fine so he ended up not doing anything. Every year, the service call fee keeps going up, which I don't like, and they said it's to save their cost. So, I compare to see if anyone is cheaper because I have no problem switching.

I purchased a new home and my realtor purchased the first year of home warranty for us. We filed a few claims with First American online, it was easy, and their work has been great. The first claim we submitted was for one of our toilets. It was leaking water. I cut off the water supply to it and we put in a request to have them come out. In the meantime, we had one of our toilets upstairs that wasn't leaking but was running constantly so we cut it off. When the plumber got there, I said if he can check out the toilet upstairs while he's here. He told me he can only do what's submitted on the form. He said that when I submit claim, I should put everything on there at once. And I was like, "That would have been great to know upfront. It was our first claim that we submitted with you guys so we weren't aware that that was the case."

I was recommended to First American and I kept them ever since for protection. I've submitted a handful of claims with them and though I don’t like talking to a computer that much, their claims process was very easy and everything else was perfect. So far, I'm very pleased with First American. I've also recommended them to a lot of my friends and family.

First American was less expensive. Their claims representatives have been wonderful and submitting a claim has been straight to the point, which saves a lot of time. They didn’t keep me on the phone too long and got what they needed to get from me then keep the ball rolling as quickly as possible. The technician they sent out was very knowledgeable, gave the information I needed and explained what was being done from start to finish.

I bought a house and First American Home Warranty came with it and I have them for eight months now. I do online claims submission where I go into my account and do it. It’s easy and they provide feedback the very next day. Their claims reps were good, helpful and explained to me the process. The technician was also good however, he gave me a time and forgot about me. But when I called him back, he said that he would stop by on his way home to fix the problem and he did. I'm very satisfied with the service all in all.

Air conditioning unit stopped working on 6/23/17. Unit is covered under warranty. As of today, 7/14/17, it has still not been fixed. First American was contacted same day. They told me they'd assign a contractor and that they'd contact me. I reached out to the contractor myself, as nobody had contacted me within the given time frame (24 hours) and they told me they wouldn't be able to have anyone out until 7/3/2017. I contacted First American and told them that this wasn't acceptable and that I wanted a different contractor.

I can think of far better ways to spend my time than writing a review, however it is important to inform others of the problems we have, so hopefully others can dodge these. Our house has an issue with the toilet, largely due to its age. We had our own plumber, as well as the plumber contracted by First American Home Buyers Protection Corporation inspect it, and both found it needs replacing. I should note that the reps for First American Home Buyers Protection Corporation have been pleasant, albeit ineffective in resolving this situation. Original Westwood Plumbing is a company that FA contracts with, and previously did good work here, and the plumber doing the job was competent and had a good attitude. As such, we requested OWP handle this replacement.

We needed a home warranty and of all the different home warranty companies, our neighbor said that First American is a good company. We didn’t think about it twice and we went ahead and got the service with them. They were fast in taking the application. Submitting a claim to them was easy and fast, too. They had no hesitation to receive whatever problem we had in that time. In the evening, there was already somebody calling me from the contractor. Everything went smoothly and everything went well with their claims rep that I spoke to. I liked the technician, too. He showed me what was the problem, etc. It was cool. He did a fast and clean work. Everything is good with First American and it’s not that expensive.

My mother owns the home but it’s old and I’ve been having little problems here and there. I set everything up with First American and I’ve had a good experience with customer service as well as the contractors they sent out to satisfy our needs. I had American Shield when I had my house in Memphis and from there, I really understood the value of having a home warranty. The First American claims representatives were very professional and I had positive interactions with them. The technicians have done professional work. They were very thorough and knowledgeable about their profession when they answered any questions I asked. They were great.

It was very easy submitting a claim to First American. The technician brought along exactly what was needed and had it available right on his truck. He was very experienced and knew what he was doing. However, we hadn't had a lot of rain at that time so the sump pump which was replaced hasn't been working. I put a hose in there and get it to work to make sure everything was okay. He did test it at that time. But when I did it, I let the sump pump run a few times because I kept letting the water run in there. And that's when I discovered a leak. It's all part of the same piping, above where the connections are for the sump pump. We would have noticed and found that if it ran a few times. So, I'm still waiting to hear back from them.

While I should not be surprised or disappointed, I am both. I have read other reviews that talk about these mysterious "modifications" and non-covered items that need to be made before my AC unit can be repaired or replaced. Mine totaled well over $900.00 before any other repairs can be made. How convenient. When this information was relayed to me, I opted to cash out. So why did it take more than three weeks for FAHW to give me any further information? And this was only after I called them, was kept on hold for an extended period of time, and they still had to call me back. On the first call, I was quoted one amount for the cash out, but when I was called back, mysteriously, the amount had dropped by $300.00+ because someone else "added wrong".

I've always thought it was a good idea to have a home warranty. I can do this and that little repair work, but if I start having major issues, it's always good to have a company that I can trust to take care of the problems I run into. We've had First American for a while and they've been great as long as we've had them. I started using them in 2005 when I bought a house in Texas. I'm in a different property now, and when we bought this house in 2008, we were given a couple of home warranty options and one of these was First American. I selected First American since I've had them before and I was familiar with them, and we've had them since then.

On June 15, 2017, I opened a repair ticket for a wall unit AC that had ceased working. I am a first time home owner and the seller purchased the first year of the Home Warranty Buyers coverage with First American (“FAHW”) which was included in the purchase of the property. On June 16, 2017, a Platinum Repair, Inc. repairman visited my home and deemed the AC wall unit a loss and said he would submit a report requesting a replacement unit. He represented that the report would be submitted the same evening.

I had 2 terrible experiences. They were both linked to plumbing. First one I cancelled the claim because they would not help and I went with my own plumber at extra cost. The second involved fixing my water heater which you may think to a classic case for a warranty. The plumber contracted by the company was a complete idiot, he came smelling like alcohol, obviously he could not fix the issue and ended up ordering a replacement part for the heater. Fast forward 3 weeks, still we had no hot water, the part comes in and it is the wrong one.

Our hot water heater broke on Friday afternoon. We immediately contacted First American Home Warranty and filed a claim. We were told someone would contact us within 24 hours; 30 hours later we had still not been contacted. We called FAHW and told them about our problem and were told someone would again contact us within 24 hours. 48 hours later still nothing. The customer service representatives were very rude each time we called and acted as though they had better things to do.

This was my second call to First American. The first time was a few months after purchase of our home. The plumbing in our house was backing up and sewage was filling our shower. First American couldn't get anyone to our home for a week. I called a local plumber to handle the issue the following day. The second and recent problem involved our AC. Water began to leak through my daughter's vent and then through her ceiling fan/light. I turned off the power to her room and called First American. This was a Friday night so we left a voicemail. We never received a call back so we called back on Monday.

We’ve had a warranty before and when we bought our home, our realtor picked First American Home Warranty. We did two claims for the air conditioner. We are still waiting for First American to reimburse us on a claim that we had. They would take a week and a half before they come down and fix our AC and it was 106 degrees. It was really hot. So, we had to get a person to come and service it and First American told us that they’d reimburse up to $200. I've sent them the invoice yesterday. Their team has been really good. They call back when they say they will. The technician who also came down was nice. My experience has been great and I've recommended them to a friend.

I had a little bit of extra money that was approved through my mortgage and needed to spend it on something. So I decided to get a home warranty with First American. Their claims process was fairly easy and my experience was pretty good when I submitted a claim. Their claims reps were very helpful and they explained to me that it was the basic bare-bones home warranty, and I understood what that meant. I had an icemaker, two garage doors, a washer and a dryer, and some other small electrical things that were not acting right. First American sent out the contractors who were topnotch, and I was very happy with the quality of their work. They were honest, well-mannered, and experienced. They were also polite and considerate of my home and me. The garage doors and the icemaker were paid for, but nothing else was covered. If I would’ve paid more for the warranty, more things would’ve been covered. Nevertheless, the home warranty was worth the money.

Company has honored their contract and installed garbage disposal unit of similar features. Although it took a bit of effort in my part. I am glad this issue has been resolved. I am not planning to purchase or renew my homewarrently insurance.

The realtor suggested getting a home warranty for the house I bought had been in foreclosure and the real estate agent recommended First American. I'd recommend them too. I’ve had claims on my heating and cooling and it’s been very easy. Custom Heating and Air is the provider and they're always on top of it within 24 hours. On the other hand, I’ve had some plumbing issues and it was pulling teeth. They didn't have but one plumber. I've submitted claims lots of times and they need to have more service providers.

I'm a warranty person and my husband is a worrywart. I've had home protection before and I've never had trouble ever. Then my husband's twin brother who has First American said that he liked them and told me to switch over. I submitted my claims with them on the phone as I'm not online-savvy and I gave the reps on the phone a little description of the problem. Talking with them has been very pleasant though one of them was a little rude when he asked me to describe where the problem was coming from and I couldn't, but he was the only one. The others were easy to deal with and I'm satisfied with that.

Choose a different home warranty company than First American if you want your covered warranty issue fixed in a timely manner. It has been 19 days since I initiated a covered warranty claim on my home air conditioning unit. The contractor came out to evaluate the problem and then never called or came back to fix it. When I called the contractor to ask about the status they couldn't even find my case. I then called First American and after contacting the contractor they told me the parts had just been ordered. That was 5 days after the contractor had evaluated the problem and supposedly put the parts on order. After that, I waited. When I hadn't heard anything I called 7 days later and First American told me that the parts were on order. I explained to them that I already knew that, but that it had been 7 days and no one had even called to update me. They didn't seem very concerned.

The contractor only wanted to look at the pressures of my AC compressor. Without looking at the air handler or any other part of the system he concluded that the return was too small. Never once did he pull out a tape measure to measure it or any of the air vents. Two weeks go by and First American denies my claim stating "no mechanical failure was observed" and that the contractor told them over the phone that my return was too small. I asked to see the quote to fix the problem and they don't have one. I am out $65 and 3 hours of unpaid work leave. I never got an invoice nor anything in writing. I have given up. I can't waste any more time on a company who refuses to honour their contract.

More than 2 weeks no a.c. in 120 degrees in Arizona. Our existing claim is still unresolved. No a company show to fix our A.C. Called the customer service but no answer. Always answering machine. We leave voice mail hoping to call us back but didn't hear anything from them. Can someone tell us what actions we need to do? This is ridiculous! Can we make a complaint in our state department?

They coordinated a company to come fix our refrigerator. Great response and got the job done. Professional service and great expertise. I would recommend this program to others that want the best care for their home. I have had this program for over three years.

Always Horrible service by First American Home Warranty. Most recent claim # **, It does not happen one or two times. It happen all the times when I call First American Home Warranty. If I have issue in my house and need a serviceman, first they give me a run around about the problem then a big hassle about the serviceman sent to my house to fix the problem even if it's a A/C or any plumbing issue. This time First American Home Warranty cross the limit of bad customer service, lies, rude, arrogant and finally hanging up on me. Never follow up. I have to call back and explain everything all over again.

This is a nightmare. I have been waiting for over a month and they have not replaced my water heater. There was no provider in this area to make room for water heater access. I hired someone for $200 which they have to reimburse. Plumber they hired is out of area, it's ok if he gets job done, but longer waits. First American procurement ordered wrong size water heater. Then their supplier advised they do not have 18" - 50 gal water heater. I advised that I found it at Lowe's, Sears, and Home Depot. It has been over 1 month and I can see nothing happening anytime soon. Now, no cold water or AC because unit was moved for water heater installation. DONT PAY TO GO THROUGH THIS TORTURE!!!

I’m a realtor and heard about First American Home Warranty from the representative in my office. The cost was lower compared to other home warranty providers. I submitted a claim over the phone instead of online and it was fairly easy. The technician was very informative. He even gave me his phone number in case I needed to reach him because the repair took longer than expected. The part that they ordered was defective and they had to order a new one. I contacted the representative directly a couple of times and she expedited things. Other than the part being defective, which was nobody’s fault, it went very well. It would’ve been quicker, but everything was handled and everybody was responsive. It went as expected and I’d recommend them.

We've had First American for 10 years. The reps are courteous and I haven’t had any difficulties. I've had only one unpleasant experience that didn’t work out too well, but it’s not a problem. I've recommended them to a couple of my friends.

I have had a warranty with First American Home Warranty for 4 years, put in two claims in the last six months. First one was for a flapper in the toilet, easy fix right? NO plumber came out. Put in faulty part and had to come back the next day. I actually had to turn the toilet off because it was leaking worse than when he came. On his return I asked why this happened? His reply was, "We use cheap parts. This is what they send you." Again F rated company with the BBB. This week I called because my A/C went out, I live in AZ and the temperature was 120 degrees. I put in my claim and the next day I heard from the company that would be scheduling my appointment. I told them of the urgency and they could of cared less. I was crying on the phone, I'm 65 and needed someone out ASAP. His reply is, "We are backed up".

My warranties with my appliances were about to expire so I figured I better get a warranty. My sister has First American and she recommended them. It's easy to submit claims but they would still charge you with the deductible if the appliance is repaired again within 30 days after it's not fixed. I had a problem with my microwave and the technician fixed it but he left the panel loose, and it's still loose now. On the dryer, the techs only put one of the parts and didn’t put the other part. The first technician ordered the part and the second technician said he didn’t have a work order to install it so he wasn’t going to install it. He said that I needed to get in touch with the first technician. I asked why I had to do it if both technicians belong to Sears. It was terrible and still is. I told the previous rep that I talked to about it but I never got a return call.

I would like to make you aware of a situation that has been evolving in the home of one of your customers for over a month now. On June 7, 2017, I called into First American for a refrigerator (and freezer) that was not cooling and had melted down to the point of water leaking into my carpets and down into the crawlspace beneath. I was told by a representative that because a refrigerator was in need of repair, this is a priority call that would be handled in 1-2 days.

Our house is going to be nine years old and I said, "Well this is the time that things can start failing." We got a warranty from First American. They're awesome and their work for us has been excellent. Submitting a claim wasn't bad. We call in and then fax in the paperwork. Their techs were very professional. They knew what they were doing and were very knowledgeable and courteous. I'm going to refer First American to my son as he owns a house as well.

On Wednesday, June 28, 2017, I submitted a claim for a leaking water heater. First American Home Warranty contacted a plumber who came out the same day and said the water heater needed to be replaced. The plumber hooked up a garden hose to the water heater and ran it to the street so my garage doesn't flood in the meantime. He said he'd order the water heater and would be back as soon as it arrived.

I have reported AC problem 4 months ago and is still not resolved. I live in California with temperatures reaching 105 occasionally. After multiple service visits still can't seem to fix the issues. I had to create multiple service requests for the technician to visit the property and even after that the technician just cannot fix the issue. I have my HOA preferred vendor who can fix the issue with whom I got the unit inspected with my own out of pocket expense but First American just won't authorize the work with an outside vendor and reimburse even after their contractors cannot fix my issue.

Tried to cancel my policy with them that I had for 3 years because they couldn't find anyone to fix spa heater in my area and the people I called locally said they won't work for them because they won't pay??? So I wanted to cancel. I called and did so but they are still taking money out of my bank for the last two months and now they say (FAHW) that I never called and now they want a $50.00 cancellation fee.

Our air conditioning unit broke three days ago and we live IN THE DESERT where the high for today is 119 degrees. The warranty company keeps dragging their feet on getting the part and gives us a different story EVERY time we call in. Yesterday we were told the wrong part was ordered and today we are told they have to resubmit the entire claim. I actually had to reprimand a claims representative yesterday for getting frustrated with me the frustrated customer who is living in a 90 plus degree house in a 120 degree city.