First American Home Warranty Reviews

When I bought my house in 2013, we negotiated a home warranty in with the purchase and kept it ever since. I submitted my recent claim with First American online off my phone, which was simple and quick, and I've also submitted over the phone. I've had no issues with their claims rep, but I had one hiccup with a technician that came to my house. The AC company that came to my house did not have a service truck and was just working out of a Chevy S10 Blazer and it wasn't very professional. They weren't rude but they looked like somebody who did service on the side. Then they did my outside unit, which says Carrier all over. They just noticed it's Carrier when they got inside and got on the air handler, and they told me they can't work on the unit. Other than that, I've been pleased with the work I have received and I feel the quality is good. First American is a good investment and that people should entertain the idea of getting one.

We bought a house with First American as a home warranty and filing a claim with them was an easy process. Also, their representative was courteous and helpful.

Please remember when purchasing this home warranty that if the thing works when the contractor leaves your home, that is considered "fixed" under their terms. I had to place a claim 5 times in a year for the same problem with the gas stove. At $65 that about paid for a new stove. When I confronted First American with this, their response is, “If it works when they leave it is considered fixed”. I actually did end up buying a new stove.

First American is excellent. I did some research and they look better than other home warranties and they also have a lower payout. I have been submitting my claim online and the website's easy to navigate. I have called when I made my first claim and it went fine.

I submitted a request for repair on my KitchenAid range approximately a month and a half ago. Their only repair technicians for the greater Seattle area Sears have now been out to my house 4 times and an additional two times that they no showed. Sears is only available during working hours so in order to get my oven/range repaired I have had to take off time from work. Sears still has been unable to repair the oven. I have called First American to discuss the issue that I cannot take another day off work to have my range not repaired for them to only offer me $212 to basically go away. I have a slide in KitchenAid range which the value is well over $1,800.

2 unfulfilled ill-managed claims: Failed to provide any resolution or even any workman at all on refrigerator claim, so I managed to get it done privately after FAHW said they could not find someone! Months of being under-served and workmen left without proper direction on plumbing leaks, so I finally found and paid for my own plumber who was able to fulfill claim. The fault was in the bizarre, redundant misadministration by FAHW and what is more, the plumbing company administration, NOT its plumbers but the office scheduling and coordination and communication, was so bad that it is not worth the time to detail.

After a claims representative took over my repair order, they did a persistent follow through to be sure my repair was completed correctly.

First, we have their Premiere Service Plan. I placed (2) service requests within 30 days. First was for dishwasher, 4 weeks later it still isn't fix and we have been without it the whole time. It's a dishwasher no big issue but 4 weeks, how hard can it be to fix a dishwasher there are not that many parts. Second request was for the AC unit, 3 weeks later we are still waiting for service and been told several times we have been placed at the top of the list.

For the last 2 weeks, we've had issues getting First American to fix an A/C problem. First they sent a contractor out that spent less than 5 minutes looking around, misdiagnosed the issue (estimating $3200) and then the claim was denied. We went out ourselves to get an estimate to fix the issue and that's when we found out the first contractor that First American used was crap! They sent another contractor out to verify when we argued with them, who then took a week to send in the report. We had to call every day to check the status of the claim... NOT ONCE did First American contact us!

On 6/22/17, First American Home Warranty (FAHW) contacted L&S cooling and heating to come to my house for a repair because the Air Conditioning motor wasn't blowing. It took 2 days for L&S to show up. With temps over 120 degrees outside, I could not stay in the house so I turned the AC unit off when I left. First thing L&S tech said was, "Have you considered buying a new unit?" This was a home warranty job where I paid him $75 for the repair, so all he needed to do was get my AC going again. Then he said FAHW would not allow him to do work with my coils dirty and it needing service...BUT he could clean them for $250 and service for $120.

I signed up with First American off the suggestion of a family member. I used them one time and submitted my claim over the phone. It was easy and the rep I spoke with was pleasant. He helped me through the whole process and told me what to expect. The air conditioning gentleman that came out asked a lot of questions. They were really busy so it took him a little while to get it done, but nothing bad happened and it was just standard customer service. Overall, I'm happy. I have a different company for my other house and I'll probably gonna switch it to First American as well.

It was my realtor's idea to get a home warranty and she recommended First American. She said they've been in the business for over 30 years and they know what they're doing. She also said they were top of the top and one of the best out there and that people are really pleased with First American. And it’s better if I go with them rather than with somebody else. I've submitted a claim and it was a pretty easy process. I did it over the phone and the claims rep was very pleasant. Also, the technician was very knowledgeable, professional and on time. I’m very pleased with their work and my experience overall was very good.

The Realtor suggested a home warranty and recommended First American Home Buyers Protection when I bought my house. It was a good idea. Submitting a claim was easy and it went very well. The claims representative was very professional and polite and the technicians were all very confident and explained everything. On top of that, their work quality was very good. It was a satisfying experience.

Every time we need a repair we fight with this company and they do not care how much time it takes the client to have a working appliance. They are great at taking the payments and horrible about doing the work. There is no such thing as a reasonable time frame to have a repair done. They do not respond to supposedly in process work orders until you call and complain that whatever they told you the next step was will get done. How in the world does this company stay in business? I actually hate them and that is saying a lot because I shy away from using the word hate. UGGGHHH!!!

Absolutely worst customer service I have ever had. Authorized me to have my contractor come out as their contractor was not available for over 7 days. My contractor found multiple leaks in a very old system that cannot be repaired due to age. Recommended replacement. FAHW will not authorize and now making me wait and forcing me to use their contractor... refusing to reimburse me. Have now been without AC for a week. Cannot get anyone to talk to me or call me back. They will not return calls or respond to emails.

First American Home Warranty is a Waste of your money! No service nor support. Always on hold for hours. The services support they hire - never show up (wasting your time). They take your money - but refuse to replace broken systems (they continue to try to repair old systems to save a couple dollars... while you need to be home for numerous service calls).

I have been with First American since 2010 and have been more than satisfied with their service. I currently have a refrigerator that doesn't stay cold and they told me it would be a week before a repair person could arrive. They offered $75.00 to rent a refrigerator. How would I get it to my home and where would I put it. I live just outside a major Southern city, so they can't find a repair person, to service me in less than a week?

I have been a loyal customer of First American Home Warranty for last 4+ years and wanted to cancel my contract as we are relocating to another country. Their website makes it so difficult for customer to find simple steps for cancellation. Finally I managed to reach call center, and had horrible experience - quoting contracts to say it takes 30 days to cancel (don't think it is right, just ill-informed customer executive), not able to explain why I am unable to delete credit card details in my account (even supervisor cannot say that) and quoting contract for everything. Few Simple question...

Be careful all consumers who believe that a warranty will fend off future major expenses to a possible failed A/C system. The TRUTH is that First American will only pay their contracted tech up to $200 for labor. Do the math... that's why the contractor will make up "modifications" to the plug and play system to make up for the cost of labor to do the job. In my case, the contractor has come up with a total of $1,100 in bogus modifications. I am an engineer, for the record, and know these "modifications" are bogus and First American know it. Shameful business practices to say the least.

you and instead of helping you they argue with you. This the worst home warranty company I have ever seen. $75 charge every time they send a technician and the technician do not even do anything. I rather keep that $600 in my pocket and have that stuff fixed myself. But I never do it again and will not recommend anyone to have the service from them.

When I purchased my home, I chose First American as my home warranty company and in the short time I've had them, they've been pretty good. They've been very kind and very nice every time we have to file a claim. And the times that we have had to call, they've been pretty cordial on the phone and accurate about getting somebody out there to our house to do any type of repairs. Then the techs did the work that needed to be done and were in and out in a timely manner. I like the fact that they reached out to notify that they're going to be 30 minutes out so we can plan accordingly with our busy schedules. It's very helpful and professional. So far, everything has been done to what they said they were going to be doing and I'm very pleased. Hopefully they continue doing what they're doing and servicing our home if we do need them. That's why we pay insurance.

My dryer has been broken since last month and I called them 8 times to make the follow up. Of those 8, 2 calls were cut off while they tried calling the technician but they never tried to call me back. If I will not call, they will not do anything or arrange something believable enough and poor me waiting for somebody to call. I have talked to all their agents and nobody can be decent enough to solve the problem. One technician came and just took off my money for he can repair the dryer. This is the second time around. The first time because I did not specify the work so they can't do the work but I paid my $65. What a shame this company is?! I am putting this so people will not fall to their empty promises.

I got the suggestion that I should have a home warranty. A friend of mine introduced to me First American Home Warranty. Their claims representative was nice. The company helped me with electrical and other issues, but I wasn’t aware that it’s $65 for each claim. That’s not a big deal though. The technicians they sent out were good people as well. There was some leaking on the roof in regards to the air conditioning. When I turned the AC on, the thermostat was also not working properly. They found the problem on their second visit, so when they came back, they fixed the roof and cleaned the thermostat. The thermostat is working right now. I hope it stays fixed for a long time. I would recommend this company to a friend.

We have had a home warranty with First American for 4 years now and it has hit an all time low this year. I put a claim in on May 8 to have my air conditioning fixed. The contractors are supposed to respond within 48 hours. This contractor did not respond for 4 days! When he finally did respond he was a big jerk to us and treated us badly while he was in our home supposedly fixing our air conditioning. 3 weeks later we began to have the same problem with our air conditioning so I reopened the claim on June 7. I heard nothing from the contractor or First American for days and days. I called, emailed and still heard nothing. Thirteen days later I finally heard back from someone and they lectured me about not contacting them sooner that the contractor had not called me! So now I am stuck with the same jerk contractor because it is the same claim and I have to wait for him to call and come back to my home again. It is all a big joke.

We purchased the home. The A/C broke the first week under 100+F heat. We called the A/C service immediately to prevent us from getting heat stroke. First American Home Warranty denied the claim and refused to pay. We are filing lawsuit against First American right now. FirstAm is a fraud.

The reason that one would purchase a home warranty is in the case that something goes wrong with your home after your purchase it. This company has NO concept of customer service and their sole premise is to ensure they spend the least amount of time and money per claim as possible. Unfortunately, we have had two issues with our home since we purchased--which this is exactly why we bought the warranty.

The company contacted me and reimbursed me for most of the cost of the repairs of my air conditioning. Overall the quality of service depends on who answers the phone -- some people are apathetic or downright rude, while others ended up being quite helpful. Not enough to keep my business, but I respect that they made it right in the end.

We wanted to get a home warranty when we bought our house and our real estate agent recommended First American Home Warranty. We have them since end of September. The first time we filed a claim was within a month after we moved in. We noticed that our AC unit wasn’t blowing cold. Since we have an AC service company that checks our AC periodically, we had them come out. After that company cleaned the unit and serviced it, they said it was low on coolants. They recommended that we replace the unit in the future. I said, “Well, before we do that, let me call the home warranty people because I'm pretty sure that that’s covered. They’ll repair it if they can, and if they can't, they’ll replace it.”

We've had First American for 17 years now. We’ve used them in California and here, and we've had very good luck with them. We submitted a claim around a month ago for our washer that we thought was too loud. I called them and the process has been easy as always. The technician ran a couple of tests and they showed nothing, but he gave me a couple of good ideas, and I've been doing those. We liked him because he knew what he was doing, which was nice, and we had no problem. First American is one company I don’t dread calling because I can understand the people that I talk to. That makes a big deal with me.

Received a First American Home Warranty with the purchase of our home in Dec 2016. June 3rd our AC went on the fritz and I called First American, they said I could only use their contractors, opened a claim and said the contractor had 48 hrs to call! My husband was extremely upset we were having a houseful of company as well as overnight guests. He called the company on our heat unit and he was there within 45 minutes, AC fixed within another hour! He had worked with First American before and said just submit the bill, they will cover it.

We had a water heater claim. The company dispatched some plumber I'd never heard of. The guy came to "fix" the water heater and worsened the leak. All he checked was 1 of 3 fittings on the top of the unit, which made it leak twice as much. Next day, we called him back and then called First American back. They made us wait 2-3 days for the plumber to call, who demanded payment up front "because I'm tired of not getting paid."

I switched from another home warranty company to First American Home Warranty based on a referral and from past experiences from one of First American's customers. Dealing with them has been a very good experience. It’s been easy to open a claim and I haven’t had any issues.

I just started my home warranty about 6 weeks ago with First American and could not be more disappointed. Last night, a Saturday night, the faucet on our bathroom sink broke and we could not turn off the water. Went to shut it off under the sink and the valve started to break so we had to stop and shut water off to the house. I immediately called and explained situation and was told that either the contractor or this company would call me back within 3 hours. After about an hour I saw that a contractor was assigned so I tried to call the contractor directly and could not reach so I called First American back and was then told that they have 8 hours to call me. After 10 hours, it was now 7am, I called again only to now be told they have 24 hours to contact me.

When we bought our house, our realtor made the sellers do a home warranty. My realtor chooses for people when they buy houses and First American is the company she automatically goes with. The sellers bought from First American Home Buyers Protection and we kept it going. I've sent claims online and over the phone before and both have been easy processes. The reps are very courteous and knowledgeable. One time when I submitted a claim, they didn't put in the right information. They didn't charge me when they came out the next time to take care of my problem. They paid the cost of the visit for me.

We received this home warranty thru a realtor when we bought the house a year ago. We had 1 claim so far and now our air conditioner has went out over a week ago and First American said they are unable to find a contractor to fix the HVAC. They said all the contractors were busy. It has been over 95 degrees in the house. My wife is seriously ill. But First American did not really care. They gave me the option of getting another contractor and they would reimburse up to a certain amount. Well this could run into a lot of money. I do not feel comfortable with that deal. They have violated their contract with me as far as I'm concerned. I really believe they do not have any contractors or if they do it is just a few. I have gotten nothing but the complete runaround with these people. I asked to speak to higher management they said no.

I had put in a claim to First American for an air condition unit. Prior to them coming out, I had Acree take a look at it since I have a contract with them. They found a coil that was leaking and they filled it up with Freon. I called First American and they said, "As long as it's working, we can't do anything with it." They said when it stops working to give them a call and they will come back. They charged the $60 fee. And they said if it stopped working within 30 days that they wouldn't charge me the fee. But the 30 days has gone by. The technician was very informative and friendly. We sat and talked for quite a while about air conditioning, his company and other companies he's worked for. And he was very courteous and nice.

I’ve always got a home warranty when I purchased my home 25 years ago and I switched to First American. My sister referred them to me because she had good experiences with them. Submitting a claim was easy because you can do it over the phone. The claims reps were professional and able to answer my questions. My refrigerator was out and the first company they gave me could not come out for a couple of days. I called back and they found me somebody that could come out that afternoon, but ended up being the next morning. But they took care of the issue, trying to find me somebody that could come out quicker. The techs that came were on time and fixed the problem quickly. They did a very good job.

I called to place a claim 3 months ago about my furnace not working. They sent one company So Cool Solutions. The man came out, said he could not fix it. He reported back to First American and said I BROKE it. I complained back saying I did not break the Gas valve. After more than 30 phone calls over several weeks 1st American sent another company to recheck the Gas valve. He reported back in fact I did NOT break it. They sent 5h3m out another week later to fix the Gas valve. So the last several months I smelled something but the furnace. Long story short. Gas leaking in my home for the last 3 months. I called BGE. They came out, said it a major Gas leak emergency and shut the Gas down. 1st American won't take responsibility for the faulty work. This could have resulted in a Major explosion with fatalities. Said he could not fix it.

It's been 5 weeks since our Refrigerator went out and we still have not been reimbursed by First American for our Out of Pocket expenses totally over $700. Our Fridge was out for 3 weeks before the situation was ever addressed. Our fridge went out. We immediately called First American and were informed that we would hear from someone to fix it within 24 hours. We never heard from anyone. We had to be the ones to keep following up only to find out that they weren't calling anyone to help us nor did they care since their call center was based in the Dominican Republic. No department knew what the other department had told us. We spent countless hours on the phone trying to get resolution. We lost over $600 in food and having a family of 4 live out of coolers for 3 weeks was a terrible experience that wasn't addressed in the slightest by FA. Our contract is up in July and we will not be renewing.

My income is limited and I was completely unfamiliar with my house. The house is not brand new, the appliances are used and I don’t know how abused they are. So I need a home warranty if I’m going to be living here and everything breaks down. It was easy submitting a claim to First American. I had my air conditioner serviced and the technician did a good job. It was a great experience. Overall, the whole process was satisfactory.

I submit my claims over the phone, however, I need to learn to do it online because it's hard over the phone. They don’t understand my southern dialect. My recent call was a claim on my air conditioner. The first guy they sent was horrible. He promised to order a part and he'd be back but two weeks later he still hasn't come. I'm in Mississippi and it's hot down here so I called First American back and told them that I don't want the same guy to come. They said they had policies and that guy needs to finish the job but I refused. So, they told me to wait for 30 days. I would die if I had to wait for 30 days so I asked to speak to a supervisor. The guy on the phone was very accommodating and they were able to get me someone new.

I've had this warranty since 2007. I've never had an issue with them until I had to get my AC fixed. I had 2 bad contractors and they stuck by them! When my AC broke again, it assigned me to one of the bad contractors and they refused to find another one! They said it was impossible to change contractors because the system is automated. They told me to put in repeat request to see if the system would find me another contractor, I did that 4 times and called customer service. After expressing over and over my dissatisfaction with the contractors they finally said they could dispatch a different one. They weren't concerned that I had a poor experience and bad service from that particular contractor! They even put in one of the emails, "We actually have quality contractors"...

I called First American when I submitted a claim and I didn't have any problems. They seemed like they have handled the claim fast and got the job done. And I'm satisfied with their work.

With a home warranty, I can pay monthly which is much easier than making a big payment when something goes wrong. My realtor recommended First American Home Warranty and I signed up with them. I call them when submitting a claim and the representative takes the information and then have the company contact me to set up an appointment. But there has been a couple of times when they the claims department was busy and they told me to leave my phone number and they called me back. And that worked well. I have always gotten very prompt service but I am dissatisfied with the plumber they sent a long time ago. I kept telling First American that I don’t want that particular plumber but somehow he's always at the top of the list when I need plumbing. I had this plumber before and I was satisfied but he didn’t back his employer. And he left me in a bigger mess than I was to begin with. After that, I didn’t want to mess with him. First American finally sent somebody else out and he did a great job.

If you want to witness the pinnacle of deflection and avoidance exhibited by modern customer service, look no further. I've been attempting to obtain the phone number of a human employee to help me with an issue for two days now. The wait goes on, as they refuse to supply me with one. It's actually quite comical.

First American Home Warranty has the best coverage. They don't have a cap on their policy regarding air conditioning unlike other warranty companies do. I usually call when submitting claims and their people are pleasant and accommodating. They genuinely try to help and they're apologetic if there's a problem. We had dealt with their claims rep regarding a plumbing issue. We had upgraded faucets and they needed to be replaced. They said that they will replace it but only with a standard low-grade faucet. So, I chose to do a buy-out and it ended up being $69 for the two faucets. The $69 was fine but I didn’t like that they won’t pay for the plumber to install the replacement faucets. The plumbing company had done everything to tell me that it was not covered. I called the warranty company and they said that it is covered. So, I'm in limbo if I have an outstanding problem right now and it has to do with plumbing.

I filed a claim 5/16/17 due to my AC not cooling. They sent someone out who stated I needed a new TXV as well as freon. The tech from Grady's A.C, added the freon and stated he'd be back when the part came in. 2 days later he "replaced" the part, which he charged my Home Warranty for, however never even replaced the part which I discovered a few days later when the ac stopped working again. I contacted First American again and they said they'd send someone out, which they did Mango's Residential Services. My evaporator coil needed replacement due to leaks/holes, First American has agreed to pay for the evaporator coil however stated that I had over 1k worth of non-covered services needed: $120 Haul away, $200 secondary drain, $80 duct insulation, $90 copper, $ 250 2 float switches, $175 transition modification, $120 PVC modifications, $175 Plenum however my contract states these items are covered.

My realtor got me First American when I purchased my house and since I've had it, I have submitted two claims. I did them online and it was a very, very easy process. Dealing with the technician was very positive and everything was done really well. I thought they were a scam at first but my experience with them has been very positive and I anticipate renewing it once my year is up. It's a really good product and it has a great value.

I understand that service takes some time; service call made, service provider responds and assess, recommendation sent to First American Home Warranty, authorization made, parts purchased and sent, service provider collects parts and completes repairs. My problem is when FAHW tells me parts are ordered and will be here in two days and in two days I find out they haven't been ordered until today; I get a little disappointed. I have to vacate my house until the repairs are complete due to the current 100+ temperatures in the desert. When asked if FAHW can expedite the part order they indicate they cannot. Let's see. One week displacement in a hotel at my cost is getting old. Please make sure you review this company and others before you commit.

I have had a great experience with another home warranty company so was excited to have a warranty on my new home. First American has been a horrible experience. I have had four claims this year and none have been covered. The poor contractors that they hire are very apologetic and you can hear them on the phone begging them to cover the claim and describing in great detail why it should be covered and you typically hear someone with a foreign accent telling them no. Having this warranty has cost me money. Go elsewhere. BEWARE.

First American was on this home when we bought it, and the first couple of times we used it, we were extremely satisfied. They've been very prompt, honest, and knowledgeable, and my claims have been taken care of quickly. The technicians who had been here have been very good. I’ve never had to call somebody to come back and redo something or continue doing it because they didn’t do a good job. It’s been good work every time. However, some contractors don’t always call like they’re supposed to but it's not First American's fault. That has been very few though and when that goes on, I tell First American and they've done well trying to correct the problem. I’ve already recommended First American to some other people.

When I purchased the house, the First American warranty was part of the deal, and I stuck with it once it expired. They’ve been helpful and everything’s been satisfactory. The technicians are responsive and come within 24 hours. They diagnosed the problems and then solved it. I had one issue with the last claim I submitted but there was a computer glitch and the plumbing company never received it. I had to call, but other than that, it’s been good and that wasn’t a big deal. Unfortunately, there’s a negative perception about home warranties. People expect a lot more than what they pay for, but as long as they educate themselves about warranties, they’re gonna have a good overall experience. And, I’ve had that so far.

We just bought the house about a month ago and the previous owners had First American and so we took over their policy. The sales reps were great and I told them that everything is in order, quick and great, so far. Last week, our air conditioner broke down and the guy from First American came over right away. There was a squeaky sound from the fan and he said that the motor was bad. I left him for five minutes and he was done. He came over all the way to Titusville, Orlando, and then just lubricated the fan. I paid him $75 service charge.

We've had First American ever since we were selling a house several years ago. We had one contractor last year that wasn’t the sharpest, but overall the service has been good. The First American reps have done a good job and we're very happy. We'd recommend them.

I've been having AC problems since last year. After multiple service calls, out of pocket fees that aren't covered by First American, and now hotel fees they still can't seem to fix the issues going on. After contacting First American the answer I get from them is that my claim isn't a priority because I'm not in extreme weather. I live in Arizona and my home is over 90 degrees. I don't know about them but I know at those temperatures I sure am not staying in that home with an 8, 6, and 2 year old. According to them they will only reimburse the hotel if I have an infant or there is a senior living with me. After paying them the yearly fee, the service fees, the out of pocket fees, and the hotel fees I could have just called a contractor and could have fixed my AC unit without First American.

We got our First American Home Warranty when we purchased our house. It was the homeowner’s warranty that was offered. When we had an issue with our heater, we got all the paperwork and went online to file a claim. My wife filled out the information needed. A couple of days later, somebody called. We set up an appointment to have someone to come out. They told us that they’ll be here between 8:00 and 9:00 or 1:00 and 5:00. The technicians showed up on time in their window. However, the heating element that has gone out on our furnace was not available. We've had the cold snap remain.

I have bought a new home here and whenever I buy one, I always get a home warranty. I went out and picked First American Home Warranty and so far, I've been successful in submitting a claim. Their process has been very easy, the claims representative has been very professional and very helpful and the technicians provided good service. The repairs and quality of work were good but I had an issue with the length of time to get the parts. It took me about six weeks to get the last repair I had because first, the part that was ordered was incorrect and then when the parts have come, they're saying I have to wait to be scheduled with the contractors. Nevertheless, I was satisfied overall.

A/C Repair. I was generally happy with the service. The contractor was great and very professional but I had to pay for a coil cleaning that was $195.00 that was not included in my policy. I thought I had the most complete policy available. First American said someone would contact me about the mix up but they never did.

My sister said she had a very good experience with First American. So far, I’ve had a real good experience with them, too. I had a home warranty with some of the other companies before and First American is a lot better because they come right away and they handle stuff a lot quicker than some of the other ones. Submitting a claim was efficient and the reps handled the claims well. They took my information and I told them what appliances are messed up. And it didn’t take the contractors very long to call me. And the claim reps also called me after the guy they sent out did the repair and asked me how did the guys do.

I've had First American for years now. I call them, they put in a claim, the problem gets fixed, and the claim experience is good. The work performed is great so I keep renewing every year. The overall experience has been good and I recommend them.

First American was part of my package for my home purchase and so far, I'm pretty pleased with them. My thermostat was installed incorrectly and needed to be fixed. I submitted my claim online with First American and within 24 hours, I got a call with my scheduled date and time, and they answered all my questions, too. I was taken care of within five business days. The technician came, explained to me what was going on and even showed me how to fix it then and there. It was a simple and a quick fix and was on his way in a matter of ten minutes. The thermostat is working great now. Overall, I like the quickness and the effectiveness of First American's service.

We have been customers of First American Home Warranty for six years and their customer service has become a living nightmare. We are a military family, we are working public service professionals, and human. They have left me personally feeling as though our loyalty as customers has meant absolutely nothing and for that I believe they are a terrible business.

I got First American Home Warranty when I bought my home. The claims experience was easy. I called their number, they asked me what the problem was and I gave them the problem that I was having. They told me the solutions to the problem that I had and the price and then they sent someone out. The technicians were fine and they told me what the problem was. It was an easy feat. They were here for no more than 20 minutes and got the job done. And their work was efficient and good. First American does the part like they say they'd do. I was very satisfied with the overall experience because the insurance saved me a lot of money and the pain of the going rate for what they came for and did.

I'm a first time home buyer and I got First American. Their claim process was pretty easy. All I did was call and they set it up with one of their vendors. Their vendor then gave me a call and set up a time to meet. The technician was very good.

I'm a realtor and the company I work for used another company years ago. I had bad results with that company. I continued to use them just because that's the only thing that was in town at the time. Then I heard about this girl named Maryann. She started doing talks at the Association of Realtors and I met her and she impressed me. She takes care of her realtors, the homeowners, and even the buyers. I tried to talk all the sellers into listing when they list it to put one on the property. In case something happens, they'll have it and it will be covered. And that's why I'm with First American.

It was very easy submitting a claim with First American. It was late when everything happened so I sent it online and it was easy to navigate the website. It was just a circuit switch that was off and the technician clicked it on so the problem was solved. But by doing that, it shows that they went through their procedures correctly. That was my first experience with First American and it was good. They're quick and they show their concern. The cost was very inexpensive too. It was $55, which was very reasonable.

My home insurance provider has First American Home Warranty and told me really good things about the company. The guys that I dealt with from First American were amazing. They communicated with me every step of the way. It was really easy to submit a claim to them. I was comfortable and knew what I was getting when some of the appliance didn't work. When the air conditioning stopped working, I filed a claim and the claims representatives were a little difficult to understand because they didn’t speak proper English, but I got to figure it out. Then they sent two gentlemen who were very friendly and understanding. They called ahead of time to see if I was home. And they showed up on time. They did everything just right and it was perfect. They didn't leave a mess too. They explained the work that they did and the air conditioning is holding up pretty good.

I sell real estate. I've sold a few warranties and seen how those work well for our clients and so I got one for myself. I'm very satisfied with what First American Home Warranty has done. They fixed everything that needed fixing. They also used to give real estate agents an incentive, but RESPA decided that we shouldn't get the incentive anymore. Most of the time it's easy to submit a claim. I always do it over the phone. I’ve had mostly positive experiences with First American’s claims representatives and the technicians they sent out. I’m happy with the quality of the technicians’ work as well. However, there's been a couple of experiences I had with them that weren't positive, but I reported them and the issue has been resolved.

We called for a claim for a plumbing issue, and it went okay. First American called fairly quickly to make an appointment, and the technician that came over did a good job.

I don't know where to start. I had two opened tickets with them in last three months and both experiences were just horrible. Each took over a month to resolve the issue and I spent the average of 20 min to 40 min to contact with them at least three times a week. Every time I spoke to them, they were giving me different answers. I even brought it with their complaint department, but they weren't acknowledging the issue.

Received this warranty with the purchase of my home. I have one AC unit over 21 years old that start having an issue and called the warranty company. They sent technicians which reported that the evaporator coil needs to be replaced. I was totally fine with that until they come back to me with an uncovered fee of $600 for modifications on the system. I got another tech to look at it and estimated the repair for $800 for part and $500 for labor and there was no modifications needed to be done. He also suggested that since the unit is too old and take R-22 refrigerant which will be phased out soon he advised to consider replacing all together.

Memphis Air Care was sent to repair my AC by First American Home Warranty. To start, it has been three weeks since my air went out. Memphis Air Care diagnosed a broken furnace and blower at the initial review (~2 weeks ago). I was told it could be up to $1500 for "modifications" to have the new furnace installed. Sure enough, MAC shows up today with a $1500 bill (not including any damage they do getting the unit into my attic). Keep in mind, this is ONLY the furnace unit - no coils, no condenser. I've had entire AC units replaced for less labor than this. They wanted $650 to re-reroute an exhaust pipe, and that's just the beginning. Steer clear of MAC and First American.

First American Home Warranty has no time table for repairs on your service request. I had a dryer that I called in for service. It took a week to get a repairman out to look at it. I was told I needed a part which he would order and would probably come in the next day. That was over two weeks ago. In that time, I have called the contractor several times and left messages. No return call. I have called First American 8 times. They will not dispatch a new contractor because they do not want to have to cover the $65 service fee. They keep telling me that they have contacted the contractor and will call me back to tell me when he will show. They don't call back and I have to call to get the same BS. I have spent a fortune taking clothes for a family of 6 to the laundromat. This is not an isolated incident. First American uses the cheapest contractors who have proven to be unreliable time and time again.

I've had no problems submitting claims with First American. Their technicians have been really good but they had to fix my washing machine several times. The first two times, they didn't do the job because they were fixing the wrong point. But the last guy they sent from Sears knew what was going on and ended up fixing it right. Since then, we've had no problems with the washing machine.

First American Home Buyers Protection is fabulous. I’m very well pleased with it and I intend to keep it if I can. I have had experience with other insurance policies but this so far has far outdone the others. They had to come in and repair the furnace and the dishwasher and do some plumbing work. I’ve had four different people come in. Two of them were from Sears and two were from other companies. Every one of them has functioned greatly. They just did what was necessary and got it done quickly. The companies so far that they’ve sent have been really good. All of them have been professionals. We, at this point, don’t have any more things that we need fixing. Everything’s great.

I've had First American since 2003 since I bought my home. I continually tell everybody about it. I usually submit claims online and in person. It's more personal to me and they're always really nice, receptive. As far as the process to call them and get that going, it's very easy. I had appliances come out since I got this home like for my washer and dryer and they've been really nice.

My AC went out on April 22nd 2017 and today is June 5th 2017 and it's still not fixed. They ordered the part twice and both times the part came in damaged. When I call them (almost everyday) they tell me there is nothing they can do about it and they have no timetable as when my AC will be fixed. I'm the homeowner but I'm renting my house out and I had to dish out over 600 bucks due to the fact that the tenants had to be put in a hotel due to the heat wave. Each time they order the part it takes about two weeks to get here and now they're ordering it again for a third time. They obviously don't care about the well being of the family living in the house because they would've had to part sent overnight and had the AC immediately fixed. That's not the case and they're taking their sweet time. I've had a bad experience with them and wouldn't recommend them to anyone.

We’ve had warranty every time we purchased a house and someone recommended First American Home Warranty, so I switched. The service fee was less and then they had more coverage. But they’re changing to match everybody else as well. I’ve had it for a couple of years now and I have called for different things. I haven't had any issues submitting a claim. The process is easy and the representatives were nice and helpful. When the air conditioner wasn't cooling, the technician that came out was fine but he didn’t do too much. He just recharged it and we're waiting to see if the problem occurs quickly and if there’s an additional problem. But overall, I don’t have any issues with First American.

I have a couple of things that are not working in my house but I don’t call First American to fix them because every time I call, it costs me $65. The air conditioning was leaking water from the roof so I called the air conditioning technician. He came and said it's not the air conditioning, it's the gutter. So, I ended up paying $65 and nothing happened. There's still a leak from the roof. Also, I have a problem with the ice maker. The water is not getting to the icemaker and that can be resolved very easily with some technical thing, but I don't know how to do it. So, if I call somebody, it's going to cost me $65. I recommend them and I have them on my other property but there are tiny problems that could be resolved for very little money and every call is $65.

I had an issue last year with my kitchen. There was a hot water pipe leaking in the outside wall. First American would only pay for the part of the galvanized pipe that was leaking, which was a couple of feet, and the only way they would pay was for me to take out the whole wall and the cabinets, which I had to do and found mold. My homeowner's insurance kicked in and fixed the whole kitchen. The plumber said it would be stupid to tear out the whole wall, fix just the leaking part of the pipe, put the whole wall in the kitchen back together and have it leak again. I needed to replace the whole pipe, but nobody would pay for the rest, so I had to pay $600 out of my pocket. It upset me that they wouldn't fix the whole pipe.

I had First American Home Warranty on the house when we bought it and we just continued it. It worked fine. We used the online ordering system and then within two days, they called back. We had a problem with the garage door that needed to be fixed urgently. We couldn't open the door at all. We had to call back and get a different provider because they couldn't come right away and we couldn't wait a couple of days for that. We were able to do that and get it fixed the same day. I've also had problems with the dryer and they had to come back a couple of times because they couldn't find what was wrong. But, they ended up fixing it. It has all turned out well. It has been all favorable. Once we got them fixed, like the dryer that had strange issues, it has been fine since then.

I bought a house, which included a warranty from First American. I normally submit a claim online and it has been easy. I had good interactions with their customer service representatives and the technicians who came too. The technicians were an hour late each time, though. But as a whole, it was a fine experience with First American.

If you don't mind pay a little bit more this company is a good choice. They have good service and professional contractor. The only thing I concerned if the service fee will keep going up every year...

The case manager of First American, the person I dealt with a lot of times, was very engaged, proactive and she did a great job. We have six rental properties and there’s something for our rental property that we had to do. And I like submitting a claim online. It’s very user-friendly. Even if somebody is not tech-savvy, you still can do it and manage your way around the site. Being online, you could all get information or feedback. It’s good and I’m happy with everything.

I've been a member of First American Home Warranty for a few years. I submit claims online so it's pretty easy. The technicians are very responsive and everything has been right on. The quality of their work has been very good too. Everything has been done pretty well.

We've had good experience with First American. We've always had a home warranty ever since we built our home. We were first with another company and after hearing about First American, we checked the website and studied the difference of what they would provide on their coverage. The cost per coverage was the same but First American gave us a better deal and so we decided to switch to them. First American is a very good company to be with and we appreciate their coverage on the items in our home and outside.

I used to have another home warranty company and I was looking for someone that was a little less expensive. I saw First American's advertisement on the television and I went from there. The thing that's interesting is that I've been getting good service because a lot of the companies that the other outfit use, are the same ones that First American use. Submitting a claim was not a difficult process and I did it over the phone. The interactions with First American were good. They are an exceptional company and they're treating me well.

I got First American Home Warranty first from the previous owner of the home that we got and have had them for a couple of years. Claim submission was fairly easy. I call it in, make arrangements with the provider then they come by. They fixed a water heater problem the first time. They fixed it and it worked for a few days but after a week or two I called them again as we were having problems with it. The water heater has two heating element, they replaced one the first time and the other one burnt out about a few days later. Evidently they took care of it the second time because it's been working. Their technician was friendly and didn't have any issues in getting to work on the problem.

First American's price per service call was competitive with others. And typically, I go online to submit a claim and it was an easy process. Their customer service is quite good. I had to call them once because their contacts didn't call us in time. But, they were able to resolve our situation for us. I'm renting out our home and the tenants were happy with the repair work done by the technicians sent by First American.

When I bought my home 10 years ago, the previous owner had First American. I am still single and I'm not very handy. It helps to know that when something happens in the house, I have a reliable service to call. I like the coverage and the service has been good so I kept it. Also, I looked to get two other companies at some point but I felt that the service that FA offered was still better so, I stayed. Submitting claims has been fast and they are really responsive. One time, I had a problem with my furnace and it was winter and really cold. But even during the late hour, I was able to get someone to come to my home, make sure that the repair was done quickly and my heat was restored. I like that.

Our First American Home Warranty came with the house when we bought it. Submitting a claim with them was all okay. I did it over the phone for the water heater and pest control. Their claims representatives and the technicians who came over answered my questions and were professional. The technicians also tidied up after doing their work.

First American Home Warranty came with the house that I have purchased. I have several properties with them right now. I continued working with them because the policies were already in place and I'm already acquainted with them. Recently, submitting a claim hasn't been too bad unlike years ago, it was worse. It was difficult. I have submitted some so it has gotten great. I do it over the phone. The reps were very helpful. After the questions were answered, I see if there is any way I could fix the problem myself. Whether it was rinsing a drain thing from the dishwasher and rinsing the basket.

It's been ten years and everything has been good with First American. Filing claims online has been easy and interactions with their reps have been fine, as well. Also, the technicians have been good and the quality of their work has been fine. I haven't had any issues.

I had two properties and have both of them covered by First American. Claim submission has been wonderful and everything was resolved quickly. Their claims rep has been very good and their technician was very friendly, informative and resolved the problem efficiently. Another home warranty company approached me with prices better than First American where there was a difference of maybe $10 or $8 per month. I had talked and considered them but because of the wonderful service with First American I said, "Well, I'm gonna be going nowhere." They were efficient and easy. I have recommended them to a friend of mine.

I had another warranty and it was going up on the trade call. I didn't want to pay at the time so I decided to switch. I had information about First American so I switched to them. Submitting a claim through First American has been smooth. Making the call, getting the claim and giving information about the people who would come out to do the repair were easy.

Absolutely the WORST warranty company. I have had home warranties for years. This was the first and last year that I will be a customer of First American. To make a very long story short, they will tell you one thing and then perform completely opposite. When told that a contractor would be in touch with me within 8 hours, I expect their contractor to fulfill the duties expected. Found out by doing a little research the company is out of the office until 72 hours later.

We had a couple claims and we had no problems at all. We had a rental house that needed a shower and some lighting fixed. They fixed the shower valve, and that was no problem at all. We had an issue though with one of the electricians we had. They fixed the lighting and when they were done, I went to turn it on and things started smoking. That was because the chandelier was messed up, not because the wiring to the chandelier which was not covered was messed up. Nevertheless, I was pretty happy with what they did, so we just went and rebuilt the chandelier and the problem went away. They did fine. The guys that came out did what they're supposed to do. So we're happy with them and it was an excellent experience. Everything went the way it was supposed to go.

First American Home Warranty sent Falls AC to replace AC unit. Falls listed $1430 worth of "uncovered" charges such as permit, removing old unit, drip line, modifications and other items. A NEW AC UNIT COSTS $1300!! First Home Warranty offered $400 to let us choose our own AC repair person but would not say what they would pay Falls AC to repair the unit. This is truly a scam. Not only does the insured have to pay so many uncovered charges that there is not really any benefit to having the coverage. Ultimately the insured has to not only pay a premium but also uncovered charges. Do not get this coverage!

I've been a customer with a premium policy for 9 years. The policy includes replacement but when my 25 year old a/c unit went out recently the company decided to charge me $650 to make modifications to fit a new evaporation coil (part cost of $577) because the old part is obsolete. I can see this repeating as parts that are no longer made are replaced by new modified parts (at my cost) until the unit is completely replaced. Extremely frustrated at what feels like a lack of good faith dealing with their replacement policy. The company has found a creative way to pass the replacement cost off to me as the customer. I will not be renewing this policy and I caution anyone considering them based on their replacement policy or premium services.

We got First American Home Warranty to cover unexpected expenses. They were the best price at that time but they've gone up a little bit. I've heard of a competitor that is cheaper but I haven't checked to see if I'll make the switch. Claim submission is easy, the website is pretty straightforward but could be a little better because the options aren't always clear to describe the problem I'm having so I got to explain it. Once you're able to describe the situation, the reps have always been very helpful. Most of their technicians are very knowledgeable and take care of things right away and we've only had problems with one contractor that they used for air conditioning. They're still trying to send this same contractor out but I refused them because they're rude to us and they're just not getting any more money from me. Other than that, it's been very good overall.

I've had good and bad experiences with First American. I usually call them up to file a claim but I did it online recently. My oven was broken and we needed it done as soon as possible. The contractor called me the next day. But then, it took a while for somebody to get here. However, that was pretty much a good experience and I have another good experience with my hot water heater, as well. But over the years up 'til two years ago, I was fighting with this company that fixed my air conditioner. By fixed it, I mean all they wanted to do was put Band-Aids on it and that doesn't do me any damn good. They didn't even speak English.

First, I have been with First American since 2004 when we purchased this home. This year I had a pump in my spa go bad and the claim was denied (they have replaced this recirculating pump before but have decided that since it recirculates the spa water and runs the water feature that it is not allowed any longer). Over $500 my cost to repair.

We have been with this company for three years and have had several claims. Garbage Disposal 3 visits over several weeks as "Approved" replacement unit on back order? Stove Repair multiple visits as repair company had difficulty obtaining approval. Outside faucets required $3.00 backflow preventers, 4 visits over many weeks to get repaired. Garage door weeks to get company to come out and they didn't fix anything but took my deductible payment. Last summer 2 A/C Units failed (NO Freon) Tech serviced Freon.

We have been with this company three years. We've only had to call them three times, all minor problems. The first two they didn't cover, supposedly! The third was a water pipe in the ceiling that had started leaking. The plumber came out, (@ $65), put a $10 boot on it, told my wife (I was away with work for about a year) the pipe about 6' long and had additional areas that were bad and left. The way we noticed the leak initially was wet drywall, which I have a recording from the First American stating they will cover that and they didn't. At any rate, the plumber having noticed the condition of the pipe should have replaced it. His cost materials $10, time 30 minutes. No, he was gone, so we had an additional cost to have another plumber come out and replace the pipe. Then another cost to have the drywall repaired.

I have chosen 1 star only because 0 stars was not an option. I will not attempt to list all the difficulties I have had with your company but simply pick the latest one. Since November 2016 I have attempted to collect a $50 reimbursement fee your company owes me. It is now May of 2017. Dozens and dozens of phone calls to reps and conversations with supervisors have yielded no results. Finally I decided to not pay your $65 fee for work order # ** (Feb 2017) until I received my reimbursement from last November.

We've had First American now for ten years. When we bought our house, part of the contract with the previous owners was that there would be a home warranty in the first year. They were with First American and then we just kept it this whole time. However, submitting a claim is usually a nightmare. They have the worst phone tree ever. If I need to tell them something specific, the automatic system won't understand. Then I keep talking until finally it says, "I'm gonna connect you with an operator." And I'm like, "Hell, yes." It could also take a long time before I can talk to a person. But recently, my husband has found that submitting a claim online is his new favorite thing to do because it's so much easier.

I am new to the home warranty service contracts. This has been a BIG, BIG disappointment. Need a repair on a leak on pool, 9 days later still no part. Still haven't heard from Cool Water Pool & Spa who was supposed to fix. He has not submitted report nor ordered the part. In the meantime, my pool will go green. THANKS, First American Home Warranty, for NOTHING. I have been calling for 3 days in a row. I'm receiving the same response, "Sorry we can't do anything because the contractor has not submitted his report".

I have several homes on the First American Home Warranty program. Things break so I decided to acquire a home warranty. I submitted a claim for plumbing recently and it was a good experience. The claims rep was efficient and the contractors did a good job, too. The quality of work performed is excellent.

First American Home Warranty only is concerned with taking money. They are not concerned with safe work or reputable contractors to do the work that is needed. We had problems with our AC after having been in our new house 10 months. It was April, it was beginning to get hot, even having days in 85-90 deg range. We called First American because they were the warranty company that was purchased by the sellers when they sold the house. They sent out someone to assess, not fix mind you, the system. “Oh it just needs an evaporator coil,” the tech says. He said he'd send in the request. We waited a week, no word. Called the contractor to see where the part is. She hemmed and hawed and I got the impression it had not even been ordered. By this time it was 3 weeks without AC. We bought portable units just to sleep = $650.

We knew people who had other warranty companies, and they would not cover things that did not have an inspection report. When we bought the house, First American would cover anything even if it wasn't working when you bought the house. When our AC went out three weeks after we moved into this house, they covered it. That's important. The fact that we didn't have to prove that it broke down after we bought the house was a big factor. First America poses a problem to other warranty companies because the warranty company couldn't prove the things were in working condition when we purchased the house.

When I bought my house last June, they already had First American Home Warranty. One time, I had a leak in the roof. A man came out and repaired the leak. He's very nice and the interactions we had was good. He did a pretty good job because I haven't had a leak since. I had a very positive experience with First American Home Warranty.

I have had First American Home Warranty for about 4 years and have filed claims twice. Both were horrible experiences. They have a very limited number of service providers. I was told on my first claim they had only 2 that could fix my water heater and now was told only 3 that could work on my AC and the one I was assigned to was based 4 hours away in another state. They give the providers 2 business days to contact you but seem to have no limit on how long you are supposed to wait for them to actually come out.

Horrible experience with First American Home Warranty. My HVAC system was never repaired. Going on 5 months. First American Home Warranty (FAHW) is not what they represent themselves to be. When you open a service request, it takes them 48 hours or longer to schedule an appointment to come to your home. The problem, whatever it is, will not be resolved, and you will be very unsatisfied with the technicians they send to your home. The contractors they use are either new companies that have not built up their own clientele or companies that have done an extremely poor job servicing their own customers and fail to get enough recommendations.

I was given a First American Home Buyer Warranty through my mortgage company upon purchasing my home. I have used this warranty 3 times over the course of my first year in my new home. On two occasions I had no issues. However, on my third attempt at using the warranty I ran into a major issue, which has led me to write this review to warn anyone looking into this company. I had an electrical wiring issue which kept tripping a breaker in my circuit box. I immediately called it in to my home warranty company. They assigned a contractor from over 2 hours away from my home.

When looking for my own properties, a lot of times they come with a home warranty. So, my option was either First American Home Warranty or a couple of other companies. I tried out other companies before for home warranty and I didn't like the service so I gave First American a try. They've definitely exceeded my expectations. Submitting a claim has been an easy process. The easiest way to reach them for the claims was through the phone and talk to someone live. They have very good and very professional customer service. The techs have been okay. However, it has been a hit or miss because of different technicians at different times for different things. But, if I ever have any issue, I let First American know and they notate it. They take my concerns and factor that into their customer service.

I had First American when I had my condo, the last property I owned. My real estate agent chose them. It was something that was part of the contract that the seller provided when I was buying my condo. I've been happy with their service ever since. I'm now four years with them, three years with my condo and now, with my new house. I definitely referred them to my friends and family when they start asking questions about the home warranty. I always tell them that they need to contact First American Home Warranty or look into you.

Please after 4 years of service with this company don't use them for your sake. I called on Friday and asked for a A/C repair and told them I am 100% disabled vet with children and dogs and can't afford to not have it fixed. First they assigned me a a/c company with 65 one star rating out of about 70 and then changed it to one that has no rating and one employee that works on Mon-Fri 9-6. Now it will take at least 4 days to hear from the one guy and he may not come for who knows how long, so my family suffers the heat with no help in sight. They just say, "If you want you can go find your own repairman." If this is how they treat the disabled don't you wonder how they will do in day to day operations and with all the 4 and 5 star a/c people around Dallas there only two they can get are one star reviews and people not in business long enough for a review or more than one employee???

First American Home Warranty is fast to respond and easy to work with. I’ve submitted a claim over the phone and it took a long time. So now, I’ve been logging any claim or service call on the website, which works very fast. I also prefer submitting claims online because I can document the problems. Their reps are always very courteous, friendly, and helpful. Sometimes, there’s a wait when I have to call in, but not abnormal. The claims I had were processed in a timely manner too.

Caution!! If you are buying a home or thinking about a home warranty, beware of 1st American Home Warranty. I have had 2 dealings with them. Both times were a complete mess. Hold times literally over 30 min, (unless you get smart and select "new purchase" option). The contractors do not like working with them because it's so difficult to get things done in a timely manner because of 1st American's process and it takes forever to get paid. Just FYI. I didn't give a bad review the first time, but now it hardly seems like a coincidence.

When I bought the house at Fortworth, it has been an antique for over a year. It was prudent to look into acquiring home warranty and the real estate agent recommended First American Home Warranty. Submitting a claim is straightforward, easy and painless although when my washing machine and dryer went out, my particular brand of dryer wasn’t in the list so I included it in the body of the note. Fortunately, the service person read it. Otherwise, he would’ve brought the wrong heating element. It’s frustrating though because I had a high-end Samsung washing machine and they replaced it with a refurbished one. However, since my recent claim, the repair has worked perfectly. Plus, the contractor was prompt, got the job done, and cleaned up after himself. I'm very happy with First American.

We have had 4 or 5 claims, and every single one of them has required babysitting these people to get responses or to get our issue resolved. We have had to resolve the issue ourselves on most of these occasions, and customer service and responsiveness is absolute garbage. I will never work with this company again, which is unfortunate because I am likely to sign up for another home warranty program.

I will just list my cancellation letter. I can not believe how much time they will spend trying to sign you up and how little effort they will give in keeping you as a customer. There were two customer service reps that were incredibly helpful. The only problem is by the time you call back you have to start all over again. I would like to cancel my policy due to the fact I was told my house would be covered even if it was an older home built in the late 50’s.

We bought a condo and my realtor gave us a one-year home warranty under First American as a gift. I've renewed it a couple of times already. However, they didn’t do too good with their last choice of plumbers. But other than that, they’ve been very good. I had a pipe break underneath my kitchen sink. The claims rep was very polite and nice. She filed the claim for me and said that the people would be in contact with me in a day and they were, but they just sent out somebody inexperienced. The plumber didn’t fix it totally and so it leaked all night long and caused more damage than what it originally did. I was not too happy with that and I had to have them out twice.

We called the home warranty company because our kitchen sink faucet would not pivot and would not turn off properly. We received a visit from a gentlemen, from a company selected by First American Home Warranty. We took a day off work to meet with the plumber, who came in with a clipboard in hand. He proceeded to look at the issue and said "Yes you need a new faucet", he then proceeded to let us know how much money he makes, cracked a couple jokes, and let us know he would have his "girls" call to schedule for the plumber to come out. If anyone has seen the commercial about the "Security monitor" at the bank, that just lets people know when the bank is being robbed... that was this guy, a "Plumbing Monitor".

We had a little bit of a glitch in my last claim for the ice maker. The vendor they chose first was not going to be able to come out for two weeks and yet, they’re only 20 miles down the road. I called back and then one of the claim reps reassigned it. This guy was there in three hours and the problem was fixed. He should have been their first assignment as opposed to those other people. We’ve had people out for the ice maker three times before to the point that it had to be replaced and First American also took care of that very nicely. So far, I’m very happy with their response and the program.

When I bought my place, First American was what I had for the home protection and I kept it because they’ve given me good service. In the last six months, I've had several claims including when my freezer went out and I had to have a whole new air conditioner unit on top of my roof. That worked out wonderful. Then, I had a leak in my faucet in my bathroom that was leaking into the storage room below my condo which took a little while but it eventually got fixed. I also had a shower faucet fixed and everything was done.

From Feb 28th to current (17 MAY 2017) I have been dealing with a dripping sound between my floors from the master bathroom toilet. There is also an odor that is very strong that I now sleep in another room. I have had the wax ring replaced and told the jets in the toilet are messed up and the toilet needs replacing. The tech also stated that the smell of sewage was present. Because of this comment alone my claim has been denied. Not because of the other reasons but solely on the smell alone.

Placed a service request to repair my air conditioner. After inspecting, the repair contractor stated he will have to return to complete repairs. Paid service request fee for inspection. Contractor called and stated to total service cost will be $1500 to complete repair. My FHW premier plan includes air conditioner option. Contacted FHW and rep couldn't explain why total service cost is $1,500. Repair contractor returns at 9 am PST (this day) to complete repair. Feeling pressured and no resolution forthcoming soon.

I’ve been a customer of First American Home Warranty for 13 years now. Submitting a claim to them was okay. However, I hate their automated system. Their machine does not recognize my keyword. Also, I have very bad experience with them. The claim I filed was really a pain. They messed up and it took forever for them to settle that because they did not file it on time and did not send anybody for several months so I had to get supervisors. It has been a very, very stressful experience. Nevertheless, they were able to fix it but it was three months of yelling and screaming but they've been okay lately. Overall, they’re very good and they know what they’re doing.

I got First American when I bought the house. I had no problems the first year. When I was thinking of renewing, I called them and talked to one of their representatives. They explained how everything would work and I thought that it was a good thing to keep, so I elected to have it for my house. When the fan on the convection oven of my dual purpose stove was making noise, their claim reps were very helpful and got the repair people out who were really knowledgeable. The first guy came out and figured out what was wrong and what he would have to do. Then they ordered the part. When the part came in, a different repair guy came and repaired it. I'm quite happy with everything that has been done.

My First American Home Warranty came with my home when I bought it three months ago. They had more options on their policy than the warranty I had with my previous home. Also, I've spoken to their customer service representatives to ask about pool coverage because I'm going to add things like that to the warranty. I'm very pleased with First American so far.

My realtor has First American and told me about it. He said that having a home warranty would be great because the owner who sold the house to me didn't really want to replace anything, and that if something breaks, at least I'm covered and won't have to spend as much money on replacing or fixing things. I've already done three claims with First American. The first one was for the washing machine. The pump broke on it and a tech came out and fixed it. It was a wham-bam-thank-you-ma’am kind of deal. It was great and I had no issues there. It was the same thing with the plumbing, where a guy came out, fixed the problem, and went about his way.

I've been a First American Home Warranty member for 10 years. Recently, I submitted a claim for my ice maker. I called First American and they put everything up for me. However, I didn't realize that my ice maker was not covered by the warranty until the contractor they sent told me. But First American has been great and I choose to stay with them because they're cheaper.

The first time that I used First American, the experience was pretty good. The technician was fine. This would be my second time using First American. I had called yesterday and the people said they had set me up with a plumber. But they cancelled because I'm not in the area. I didn't know they weren't coming until I had called. They never called to say that thing has been cancelled. So, I had to call back today and they got me set up for Thursday with somebody else.

I put a claim 3 weeks ago and they still haven't resolved it. They told me I need to look for a company myself to get an estimate. I called back with the estimate I receive from the company (the company I looked for) and all they've done is transfer me from one department to another. The department haven't been able to help me. Overall, the Service is terrible and I am disappointed with the company after I've had them for 9 years.

Submitting a claim with First American was really easy and pretty straightforward because I do it over the phone. The reps were helpful and knowledgeable. The technicians were knowledgeable, too. I try to look up the stuff after I talk to them and they know what they're talking about. But I had a guy come out initially on the water heater, flushed it, and said that was the only issue. Then a month later, I was seeing a lot of rust in the line. Another guy came out and replaced the heater. So the first time was not as good because the first guy said it'll clear up after I run it a while. But the second guy came out and recognized the issue right away and it got taken care of. It's nice to have the warranty. I don't want to have to use it, but if I need it, it's there. It's like insurance. I don't want to buy insurance, but if I need it, I'm glad I have it.

I had a great experience with First American and I’m happy with it. It did not take the representatives very long to process my claim. For the general part of the process, they got on-site the same day. They went up a little bit, though. I used to pay $65. Now, it’s $75. But I like First American. It is a good company, so it's good keeping.

When we purchased our previous house, it came with a year of First American Home Warranty. We continued it after that. Then when we bought our new house, it came with a different warranty company so after the year was up, we switched to First American. It was much better than the other company. The level of service and the features covered the benefits provided. What’s most difficult is to submit a claim by phone instead of online because you have to wait to talk to someone for ten minutes max but it’s not nearly as bad as the other company where I’d wait over half an hour. I called today and got someone on the phone within two minutes. It was an easy and smooth process. I've never had an issue with that aspect of it. Plus, the claims representatives are right to the point. If I called with a question, they always answered or get it handled and contact me back. It’s usually quick and not much wasted time.

Our realtor bought First American as a closing gift for me and my wife then we renewed it. Submitting a claim was smooth and easy. My wife called in and she got a good experience talking to their representatives. We got a couple of things that we had to use it on like a water heater and a plumbing issue and it worked fine. Their technicians were great as well. I felt the price is reasonable and it’s a great warranty company.

When we purchased our home, First American Home Buyers Warranty was already on it for a year. It's comfortable. They follow-through right away and we've had no issues with them. So we just renewed it. Filing claims has been easy. We just call it in and it's not been an issue at all. A lot of times, it's because of air conditioner issues. Occasionally they'll have to research and call me back but usually they have it already assigned to someone before we get off the phone. And the technicians have done very well. They're Johnny-on-the-spot. They always know exactly what to do to fix it and fix it in a very timely manner.

Based upon my own experience, I cannot believe this company is still licensed to do business in California. I have had to police every step of this relationship and have nothing still to show for it. I had a full plumbing failure due to pinhole leaks in the pipes and a leak under my slab, found after taking the outer wall of our house off (ourselves). We turned off our water as First American advises to minimize damage from further leaks.

We have lived in our home for 3 years. We acquired the home warranty when we purchased the house in 2014. Two months after moving in, the A/C unit for the upstairs stopped working. We actually completely forgot about the home warranty until after I posted on Facebook that the initial A/C company quoted that the system needed to be replaced which was roughly $7500. Our realtor, seeing the post, quickly reminded me that we had the home warranty. We called them and they sent out another technician where they ended up replacing the compressor and one of the valves. We paid for the call out fee which was $95.

When I got the house, the lady that helped me with it advised that I get a home warranty because I am alone. She recommended First American. At first when I had to submit a claim, I just started panicking. And then I'd call the number, and they usually have a technician call me back. So far, the claim process has been easy. Sometimes I don't even talk to a person because it's automated. The technicians who have come in have all been very nice, as well. They always explain what they're doing to fix the problem. I feel good about their quality of work and the payments have been fair, too. First American is a very helpful service especially if you're not living in a brand new house, you're an older person and living on one single income.

With First American, I can either file a claim online or call in and they pick up quickly. Their price is a bit higher than Fidelity and we're in the second year so the co-pay goes up from $50 to $75. But I've rehired some of the contractors that they have sent over. These contractors are good people. I love the plumber. He’s been back here twice doing some installations for me which were a separate item like when we took out the Corian and put in granite.

We have renewed with First American every year. Other places were just as expensive and it seemed easier to stay with First American. The claims reps are okay, but getting a claim over the phone is obnoxious and the website's even worse to try and navigate. But once we get a contractor here, everything seems to go okay. We feel pretty good about the repairs and we're satisfied.

My air conditioner went out then the vendor came and just collected his money. He said, "We've got let it fall out before I can do anything. I'll be back in a few days," and he never came back. I called First American and told them about that. They apparently called the vendor and the vendor said that it was not true and that's not what happened. First American took the word of the vendor over mine and threatened to send me to collection. I got really irritated and angry. I told them that I did not want that vendor to be sent to my house ever again.

I like the price and the things that First American Home Warranty offers. I just call them when I submit my claims or I do it online. The techs that have come have been good except for one that was supposed to return but never did. However, First American was able to resolve it. I would recommend them all the time.

First American is a reliable company. However, the contract states that their reps work 24 hours a day, seven days a week, but when I call them during the weekends, they are not there. And if I call them after 5:00 PM, nobody picks up the phone. So whenever I have a problem, I have to wait to get services. If they cannot perform during the weekends and if they are open only between 8:00 to 5:00, they should not put on that contract that they are available 24 hours a day and seven days a week. They should be specific and they should not put a clause that they cannot support. I've called and asked them about that and they have no reliable answer. I'd rather remove the clause.

I had a horrible experience with one of the contractors First American sent out. They had to come 3 different times to fix what should have been a very simple problem. The contractor said they'd be back at a certain time, then never showed up several times. Each visit was "We'll come sometime on a particular day" so we had to sit around waiting for these jokers every time they failed to fix the problem.

Submitting a claim to First American Home Warranty was easy. I called and told them what was going on, they asked questions, sent the claim and then the contractor contacted me. We set a date, he came out and fixed it and it was done. It was simple.

I've used First American once and it went fine. I felt a little foolish because our disposal wouldn’t work. And then, the guy came in and within five minutes, he had it fixed.

First American was the one we had when we got our house. When we had a problem, somebody came out and fixed it, and we were happy with that so we renewed with them. I talked to the gentleman who came out to my house and he was friendly, knowledgeable, helpful, and courteous. He changed a whole switch out. He knew what he was doing and didn’t take a long time to get everything up and going. Overall, I'm completely satisfied with their workmanship.

I purchased a house with an upgraded premium home warranty. Firstly, you can't select your contractor (I don't use the ones they contract with). The electrical box to the pool shorted out and they would not repair it even though the system was connected to the main electrical box. Then I had a leak under the sink. It took days before the contractor could come over to take a look. It was determined that it was the garbage disposal and they replaced it with a new one. However, the plumber said they could not replace the rubber piece in the sink because it would be too complicated. It's only been in for a couple months and it now sounds like an airplane engine ready for takeoff.

I used my warranty several times over the course of a year. The contractors they sent were sketchy to say the least and each time they "fixed" the problem - more like put a band aid on it. Several things I had to have re-done by a reputable contractor. Specifically my AC - they sent two different contractors out because the first one didn't fix my issue. Each one basically just added freon and called it good.

First American was the home warranty that we had when we purchased the house. Once it was up, we had the option to renew it. And we decided to renew it and we've renewed it ever since. They are reliable. When something needs to be fixed, it's pretty easy to get through and they send out people who are decent. We've had a couple of ones who were not agreeable. So, we had requested to not send them back for reasons as not fixing the problem and not having a really good attitude about it. And First American took care of it. We are happy with them and I've already recommended them. My brother has First American now because I told him about them.

I was with a different provider before and had some problems. Then I found First American and went with them. Most of the time we do claim submission online because I have an accent and it's hard for me to talk with the computer. I have to talk with the customer service and many times I cannot catch them, but if I do then it's okay. A year ago, I had a problem with the plumbing and air conditioner company. I waited three weeks in the winter to fix the air conditioner and after three weeks they made a mistake and all the units broke in 24 hours. I requested them to send me another company and they did. And half an hour, everything was okay. Most of the time, I don't have a problem and the experience is fine.

I was with AHS but they were a little bit overpriced. Since First American was a little less expensive and was offering the same service, I swapped. Filing a claim was easy. I called them, they passed all my need to some recommended providers and I was immediately called back. The deductible was a little bit high, though. Other than that, First American was helpful when I needed them and I would recommend them.

Submitting a claim to First American is easy, you just call. The claims representatives are prompt in getting somebody to take care of the problem if it's covered. The interaction with the technicians is fine. It’s not a gigantic metropolis so we're working people that we're familiar with. They have a good reputation.

We have an older home so getting a warranty was most important. The first home warranty service I had didn't work and I didn't like it. The warranty offered by First American was a little cheaper compared to other warranty providers. The service of First American is also okay and it's easy submitting a claim over the phone. They get topnotch technicians who come out to our home and fix whatever problems we have. The technicians ask what the problem is and fix it. I'll recommend First American. They're good people and having them is beneficial. They're fixing up stuff in my house and make them operate the way they were.

I call First American. They give it a claim number. They contact the contractor. The contractor contacts me. They come out and do whatever needs to be done. It goes really smooth. I’m really pleased. I typically pay $65 copay for claims. An example was my gas water heater went out and I paid $65. That’s a $1,700 unit so I'm happy with $65.

First American sounded reasonable and so we got their warranty. We never had any difficulty filing a claim and they came to the house and fixed whatever we needed. The technicians have been very nice, polite and good. The last claim was for the air conditioning. It's working well once they figured out what was actually wrong with it. First American is one of those things you don't wanna have to call but we're so glad that we can. In fact, I have recommended them to a friend.

I had First American Home Buyers Protection with my old home. I've researched and most companies don't cover a lot of stuff. But I liked the appliances that First American covered. Submitting a claim was super easy and the customer service is good. They play step by step during the process. The technicians were friendly and their work was good.

We have insurance with First American for years and I referred them to a lot of customers because I'm pleased with their service. We live in Westlake Village, which is 150 miles from our property, so to accommodate the tenants and provide good service, the best thing is to have somebody close by. Also, we know that First American deals with licensed and experienced contractors and stand behind their work. I can call them anytime and everything that we have any questions on was done. Their claims reps are also polite, patient, and work with their people. Not everything can be done on the same day but I have no problem. I pay my co-payment and I know the issue is gonna be taken care of. The tenants never complained about any of the technicians. And usually, if the people who work for First American cannot attend to an issue, then another one can step in. So, you cannot ask for a better deal. First American gives me a peace of mind.

My daughter and her family have First American and we also have them as our home warranty provider. Submitting a claim is mostly easy and I contact their representative on the phone. Their customer service is good and the technicians have been really nice and always been real good.

I'm on my own and sometimes, you can’t get people to come out and you don’t know who to call to fix. I have furnace people because I have my oil company but no one when it comes to plumbing stuff. I looked into home warranties and my neighbor who lived down the street told me I should get First American. Submitting a claim hasn’t been too bad here but I'm very disappointed this last time. I had my faucets replaced in my kitchen and bathroom and I called back again because when you turn the hot water on in my bathroom, the faucet screeches all the time. They sent another guy out and the guy said there’s not much they could do for it because they’re not very good quality faucets.

My husband passed away and I'm at home by myself. I'm also handicapped and I needed help. And so, I decided to look into acquiring a home warranty. My neighbor recommended First American so I went with them. While it's nice to submit a claim to them, their phone service is a little slow. They take too long to answer the phone. I had to wait for two minutes before. Nevertheless, their claims representatives helped me and the quality of their service was wonderful. First American is an excellent company. I love them.

A-1 Plumbing - I was quite happy with the plumber that AHB provided for me. Even though I had to call them to arrange, and they seemed overloaded with repair jobs, they still came by the same day, fix the problem, and got my family water to house again. I am quite pleased.

First American did a good work for me before. I'm a senior citizen and it was easier for me to just continue with them. I call them if I have a claim to submit and they take my name and the problem. Within 24 hours somebody calls me back. Their representatives were very friendly. The technician that comes to service and overall quality of work were very good. They had to go out and come back because apparently the house had an asbestos mold issue that had to be addressed before they could finish. It was an easy experience although it was traumatic because they had to have the kitchen cabinets knocked out and they weren't even a year old. They replaced it with the same cabinets and then I just called the contractor who remodeled for me. They were lucky enough to be able to prop up the granite.

We thought that a home warranty was a good service to have. We signed up with First American and so far, we've submitted one claim which was for the air conditioning unit that was leaking. We kept calling the company that we've given the information about. Eventually, a lady answered and told us she had just received the email from First American. It wasn't sent at the time that we were given the information. When we did the claim that night, the email should have went out but it didn't. Therefore, they had no knowledge of the claim that had been filed until we kept calling and calling. Other than that, the service is great. The technicians eventually came in and did what they had to do. The problem was resolved and I would recommend them to come back. Talking with First American on the phone was great, but because they didn't email the company and notify them that there was a claim, it wasn't a great experience. But I renewed and we're gonna keep the business.

My husband chose First American to be our home warranty provider. Submitting a claim is an easy process and it's easiest for me to call over the phone but my husband does online. Their claims representatives are professional. We've had good experiences with the technicians and a few bad experiences, so it's been positive overall. If the technician hasn't been good, we tell First American that we don't want them. We had some issues with one company and they sent another company. They are very accommodating when we complain. Our things have been repaired pretty good and we are satisfied overall.

Issue finally resolved.

Last summer I placed a claim for a leaking faucet. When the serviceman came out to fix, he dismantled my faucet completely, and said he had to order a part. I then received notification that faucets were not covered? When I called and asked why someone was sent to do this when it wasn't covered, I was told I would have to upgrade to include faucets, but could not do so until the new year contract. So I waited and did so. I called to schedule, and they said I had to wait 30 days, which I did. Finally, I was so excited to get my faucet back in my guest bathroom. The serviceman came in, said they don't cover preexisting conditions, but would not charge me, since he felt so bad about the whole story.

I heard about First American through FHA when I bought the home. The first time I submitted a claim was a great experience. They repaired and everything was good. I've got a dishwasher and something else fixed by them. But the last time that they sent somebody out, they did not fix the garage door which the spring had come off. It's closing on one side. I paid $65 to have that did but it still ain't fixed and the springs were laying on the floor.

If you had an appliance that was bad and you paid the fees, First American would even go all the way up and replace it if needed. It was easy to submit a claim with them. I have no problems. It was a recording and First American would ask you different questions and you’d tell them what you want. And finally, they’d get down to the place where you need to discuss the particular problem, they would pinpoint the problem, and then they’d tell you who is going to come out and work on it.

We've always submitted claims to First American online and we call them to ask questions afterward. Their representatives were great. They were very nice and informative. The process has been super easy. We recently had problems with our hot water heater. The plumbing company that came out, Island Mann Plumbing, was fantastic. They actually got a permit from the city and did everything correct. They did a good job. We're confident with the quality of their work.

I've always had a home warranty but I wasn't happy with my last company so I switched to First American. Their representatives were very knowledgeable, courteous and respectful. Moreover, submitting a claim with them was quick and easy. Also, the quality of the work was good.

I wasn't aware that I could put three claims on one until the guy sent out by First American told me. I had a dishwasher that had some bad parts on it, a refrigerator and washing machine leaking and making noise. So, I said, "Well, I need to get my washing machine fixed. I'll call you in a couple of days because my dishwasher is messing up, too." He said, "Hold up. That can be put on the same claim." I said, "Really?" One $75 payment. Then I said, “Well, check this out. I got a refrigerator that's leaking water." He said, "Yeah, we can definitely put that on the same claim." So, in a week and a half, they had everything fixed. The technicians have been great and the last one was wonderful.

When we bought our current house, the previous homeowners had the First American plan in place, and we chose to continue it. It seemed like a good idea to do so and it has been a good experience for us. Submitting a claim was pretty smooth. During the daytime, from 7:00 AM to 9:00 PM, I can call and talk to a person to file a claim, but otherwise I have to do it online, like if it's in the middle of the night when nobody's working. Usually, when submitting a claim, I just called and talked to the reps, and they've been pleasant. I like the personal experience, and I prefer calling and talking to somebody better than doing it online. In fact, I've only used the website one time, and I try to avoid websites if I can.

We were offered this company when we bought our house. Never, ever use them! They nickle-and-dime everything. Most of their repair companies are below average. We signed up for the first class service and additional refrigeration coverage. I have been dealing with repair/replacement of our wine fridge for over 9 months now. They initially did not have anyone to repair it. We eventually had a company we found repair it but still did not work. Despite over 5 hours on the phone with them, they were unwilling to pay for it to be replaced and offered me $150. You will spend hours on hold waiting to speak to a supervisor and have to repeat the events of the repair over and over as they apparently don't document previous conversations. In my mind, they will do everything they can not to replace, and do not provide a warranty. BEWARE!

Disgusted and enraged are the only words that come to mind when I think of FAHW. I've had contractors in my home 6 times in 3 weeks and still no resolution. I originally contacted them on 4/11/17 regarding my freezer not defrosting. They sent a contractor out. He diagnosed what the problem was and set an appt. He came out and did the work but while doing so, something else died. Had to order more parts. Visit 3. Came back out to replace the next part Visit 4. Now every time the freezer goes into a defrost cycle EVERYTHING THAWS. Water is leaking all over my freezer, all the food is freezer burnt and ruined. Visit 5 he came to "look at the issue". I tried explaining that it only thaws when it goes into defrost. Since it was frozen while he was there he said nothing's wrong. Even though you can clearly see ice crystals and dripping water. I told him I had video and photos which he has no interest in seeing.

First American compares really well against the company I had before so far. The one I had before, I didn't care for their services. When filing a claim, I call First American and they give me a number for me to call while the previous one did the arrangement themselves. But it's expensive because I'm living off a pension and when I call, it's a recording that starts talking to me, saying, "If this is what you're calling for, press this," and 90% of the time, it's not what I'm calling for. So, I have to wait until the end when it says, “Otherwise, wait or press 0.” But it's not just First American. It’s all the companies now. Also, when it says, "Go at a computer. Do this and do that", it irritates me because I'm not computer savvy.

I was a first-time homebuyer and knew I could not afford any big pieces such as furnace and water heaters enough that I would need to have someone in order to help me do these things. The lady I bought the home from paid for a home warranty for me for a year but it got expensive, so I had to let them go. And at the times that I thought I needed them the most, they didn’t cover what I needed. My air conditioner went out and when I felt that they were to help me, they didn’t. So I was really in need of a home warranty then I heard about First American Home Warranty on the TV so I called them and asked a few questions.

Getting a home warranty was a requirement and my realtor told me about First American when I purchased my home. Submitting claims has been fine which I can do either online or over the phone but I typically do over the phone. They have a good customer service and our interactions were fine. The process is easy and the technicians that I have had come to my home were very courteous. They explained some of the processes of what they were doing as they were doing it and their quality of work was fine. It's been a very good experience.

I called a week ago about my air conditioner. I had a problem with it last year as well, and they "fixed" it. The tech actually disconnected some safety wires. This year a different company came. He said there had been an electrical fire! Probs due to the lack of safety turn-off wiring? The new tech wanted to do the right thing and replace the ac unit. It is 24 years old and well past its life expectancy. They told him they want a second opinion. It has been a week... still no AC. Wondering why we pay for this insurance. It seems they want the cheapest way out and not concerned about doing it right. I am a doctor and I would not do that to my patients.

I’ve been a realtor for many years, and always used First American for the properties that I have listed. All of the representatives have been very helpful. The technicians are great too. First American has a good technician base, although we have some companies that we’ve blackballed from working with our company and when I’ve asked First American to reassign, they do it right away. And if there’s any recalls, the techs go back out. So everything is good. First American has been professional and easy to work with.

The claims process of First American was really easy other than writing the checks. I called the number on the contract that we had and they brought to my attention that I can create an account. They sent me an email with the link so I got that setup. It makes it a lot easier to communicate that way. The responses are very prompt and dealing with their people has been fine. They are very cordial and very understanding.

When we first bought our house, First American came with it and it was prepaid for a year. We didn’t want to renew the contract afterward but we had a lot of problems with the house during that year so I called them to get a new contract. I researched a couple of other home buyer protection warranties and they all seemed to be within the same price range. But we decided to go with First American because we have five sump pumps on our property that flood quite a bit and First American had the option of covering them which was pretty important.

When I purchased my house about ten years ago, there was a First American warranty on the property. I then just renewed it and after 11 years, I'm still with them. It's very easy filing a claim. I make the call and they schedule a contractor to come out to the house. That contractor calls me, schedules the time, and come out to do the repairs. It's pretty much cut and dried and that's why I'm still with them. The deductible is very reasonable although it went up by $5. I was paying $60 when I first started and now, it's $65. Otherwise, the work of their contractors have been very good and I've never had a problem with them.

I had a compressor that I had to put on the air conditioning about a month ago. The first guy sent by First American didn't do what he was supposed to do. Two days later, the air compressor went out on my a/c. They sent the supervisor over and confirmed it. They came back and fixed everything. I prefer them doing the work correctly once they send somebody that had a little bit more knowledge. But I'm not throwing the first guy they sent out there under the bus. I'm an old gentleman and I understand him. He was just trying not to mess up but he needed more experience. Other than that, from a scale of 1 to 10, I'm extremely satisfied. I filed about four claims since our home is an older model. They come in and I pay my deductibles then they do what they need to do. I'd recommend them to others.