First American Home Warranty Reviews

How to cancel First American Home Warranty and get refunded for remaining service not completed: email cancellationsupport@firstam.com. You will get an automated email saying 'your request is in process'. I'm not sure how long it will actually take but another Yelp review said it would take 30 days. That's quite a long time to remove a name from a database and send a check so it seems quite convenient for the warranty service to weasel another month of payment from the refund amount. I've had First American Home Warranty for about 6 months now. I made a claim early in my contract to do some simple electrical work. I never got a call from a contractor or the warranty company to set up an appointment. Later I checked the online dashboard to see what the status of the claim was and it was marked as 'completed'. That's when I began to be suspicious of the quality of the warranty service.

I was looking at the different prices of home warranties and I liked the service charges of First American, so I went with them. Their claims process is pretty unique because of the fact that once you put in the claim, they send you an email about it and assign it to a vendor. Then, a contractor will contact you roughly within 72 hours, depending on what is the situation. First American also provides you with a phone number, so if you take initiative and call the contractor, they will expedite and come that afternoon or evening or they might even come the following day. So it works out easily. Filing a claim on the phone seems to be a lot quicker than doing it online and when before a technician comes out, they call me or I call them. We set up an appointment time and their work is usually outstanding.

First American Home Buyers is very responsive and they always have a good list of contractors. I had a bad experience with another provider, but having a home warranty would be a great value, so I chose to go with them. I submit my claim online and it is very easy to do. The last time a technician was out here, the experience went really well. It's a guy that I've used regularly with First American and the quality of the work done has been very good.

I called about my clothes dryer, and set up time for the service person to be there. He was right on time and very professional about his work. Everything was explained to me and the work was done. I am very satisfied with the work that was done and would highly recommend them.

I have a slab leak in my house, water coming out from underneath my wooden floors. Called in service on 9/29/2018 and was advised since it was an emergency I would be contacted within 8 hours. I was not contacted until 10/1/2018 at 7:30 pm and scheduled service for the following day. Due to the situation, we had to shut off our water and with three kids we had no choice but to stay somewhere else for the meantime. I've called to try and get this going and all I get is that they have documented my concerns. The lack of response and customer service from this company is unacceptable. Complete waste of time and money with them.

Customer service reps need to speak ENGLISH. I was on the phone for nearly 30 minutes with an individual who has no grasp on the English language. I spent more time on hold than speaking with him. I asked to speak with someone who was more clear, he ignored me. I repeated my email address SIX times, he still didn't get it right. I could barely understand a word he was saying. I can't explain how frustrating and annoying the whole process was.

The fan stopped working on our air conditioning unit. We called First American Home Warranty right-away. Reporting our problem was a very easy process, they notified a repairman and the repairman scheduled an appointment for 3 days later. The repairman was on time, found the problem within 5 minutes and replaced a part (total time approx. 15 min). He was smart and professional and our unit has worked great ever since.

The realtor paid for First American through my first year then I renewed my contract for another year. It was simple submitting a claim, which I did online. They also came out quickly and the techs have been great. They were well-informed of how the program works and what my coverage was, and they were very thorough in the work that they did. I've had no problems after the repair. I would highly recommend First American.

I am a realtor and First American come to our team meetings. They also send out flyers and tell us about their company. I have them at my own home as well. I liked the presentation that their rep, Ashley, did. She talked about covering things without quite as much of a fight over whether or not it was an old problem or a new problem, and I knew that lots of times with insurance companies, they'd just deny the claim and not even come look at it. Also, First American's air conditioning coverage was more than others with the Freon and the changing of technologies.

I had put in a claim for air conditioning. Have made numerous calls, emails, voice messages, that go ignored. Tried several times to get a supervisor, manager, you cannot!!! Cannot talk to a manger only voicemail and then it does not let you leave, a message... Monique has been assigned claims specialist, due to the fact I have been waiting over 69 days for a resolution, I am currently on hold for the third time today to speak to a supervisor. This call is 12 minutes in, the previous call wait was over an hour... Not one customer, will take the time to listen or help with the claim... How in the world do you get a resolution???

I have had First American Home Warranty for 9 years and have needed them several times. Each time was very satisfactory. The local companies that is used by First American Home Warranty have been carefully selected. The annual cost went up this past year. I hope that is not going to be a trend.

Submitting a claim with First American Home Warranty was easy. My water heater went and I just gave them a call. The representative was nice and he then sent someone out the same day. The tech was nice as well and by the end of the day, I was able to buy a brand-new water heater.

I typically call First American and talk to a representative whenever I file a claim and we get the process on the way. So far, the technicians that I've dealt with have been absolutely fabulous and we've had wonderful interactions with them.

We contacted First American Home Warranty on a Sunday about a plumbing issue. They could not get someone to us until Thursday. We patiently waited, but the person that showed up didn’t have the equipment to fix the problem. They sent someone who did not have a big enough auger to clean out our outside drain?!? We still haven’t heard from them to send someone else and it’s been a week since we initially reported it. We now have sewage backing up in our basement. Currently I would not recommend this company. They have been terrible.

First American Home Buyers Protection has excellent service and quick turnaround. I am very pleased and very happy with them. The claim process was very good, as well as some of the technicians that have come out to my home. I have recommended First American and people have signed up with them.

Everybody needs to pick whatever works for them. I wanted a home warranty that took effect the day that I bought the house. I got First American's name and I read their reviews. Since having their coverage, I’ve only called once and submitted two claims. The garage door didn’t work with the remote and the garbage disposal leaked. The rep over the phone was spot on and quick, and the claim process was easy. The technicians who came were very helpful. They did their job then they left and the experience was fine.

I had a warranty with the house that I purchased but I wasn't satisfied or happy with the company. I started looking for alternatives and came across First American. Navigating their website is easy and self-explanatory but they need to fix something about it. The service request number and the confirmation number don't match so I can't see in my payment history a number that matches directly to the service history.

I am really happy with my purchase of a First American Home Warranty. I have had nothing but satisfactory service when I have filed a claim, and I have filed a few of them, especially this year. Lol. I'm glad to have them as my warranty company, and I plan to keep them for many more years.

Having First American Home Warranty for several years I must say I had to file my first complaint. What the technician told me and told First American was two different stories. After waiting for weeks to speak to a supervisor of the AC company I was told a completely different story again. I contacted First American to file a complaint. I was told that a management representative would contact me and speak to me before resolution was made. However a resolution was made. I requested that the management please return my call so I could speak to them and explain my side of the story. After four or five calls and leaving messages... I was ignored. I find it sad that as a paying customer that listening to my side was not important to the management. I am very disappointed. I feel this is very unprofessional.

Our First American warranty was given to us when we purchased the house and everything has been fine, so far, as far as submitting a claim. They're way better than American Home Shield, which we were previously with. The only hiccup is that we had to call and pay to have the appliances we currently have covered, like our refrigerator, washer, and dryer. But at least I checked on it. You never know if something could go wrong with the appliances. It was $90 and I paid for it over the phone.

I had a problem with my refrigerator and I filed a claim with First American. Their website was simple to use and the contractor came out within two days. He was pretty knowledgeable and he told me what was wrong with my refrigerator. Then he fixed it and everything worked fine. Other than that, the little booklet that they sent, which shows what is covered and whatnot, is helpful and I like that.

Submitting a claim with First American has been good. However, their phone system of submitting a claim for services is a little difficult. It didn't really register what I was saying. I had to repeat myself. Also, I would prefer to be able to call something in but there wasn't any option to ask for a customer service rep to help out. I wasn't happy with their phone service, but I ended up using the online service, which was much better. Filing a claim online was much easier. First American is quick in sending a contractor out. I've had two different claims in the last six months. One of them was the air conditioning, and it was during the heat wave. It took a day or two for a contractor to get out. The gentleman came really late at night, but that was fine. The other claim was regarding the washer, and that took a day or two. So, it was quick still. The technicians did a really good job and they were very customer service oriented.

Quick response and reputable business partners. Very glad that we have a warranty with First American - especially when we are new to the area. They have done the research for us! It is a little confusing to know what is covered, but the website is very user-friendly.

** looked at by Wet Pools. The person said that it was the gas line. He said that there is a wall in the way that we have to break away for him to be able to repair the gas line. We hired a pool Contractor/Builder for a second opinion. The repair is to the heater.

My family is repeat customer of First American Home Warranty for many years. And year after year after year we always get prompt response and high quality services. All our appliances work ageless because of services provided by First American Home Warranty. Thank you.

Somebody referred me to First American. I have been submitting claims recently on the internet. It is easier when I do it online. The technicians that First American sends out do what they need to do.

As of today, I am waiting to hear from First American regarding my washer repair. This is the second time I've had to call them for the same problem within 2 years. They can't find the problem. The motor was replaced 2 years ago, but the problem still exists. Water is leaking from the front of my clothes washer. Unfortunately, the appliance repairman can't find the leak. So now, the next move is from First American Home service. Waiting patiently!

I have always been satisfied with First American whenever we had a need. I am currently dealing with a plumbing repair that has developed into some complications with obtaining parts. Some initial work has already been done but the project is still ongoing. First American is aware of my initialing reporting this issue. Thank you!

Will never move to another company as First American is The Best! They always follow up to make sure that things were well taken care of! Thank you! Over the years we have had issues with appliances, plumbing and heating and First American has always helped, except with the Radiant Heating. Not their fault but the people they have sent out have no idea what Radiant Heating is. Have always had to pay to get it fixed!

Even when I get frustrated with the process, they are so calm and make sure all my issues are addressed and resolved as quickly as possible. I will never be without this service again as a homeowner. I would most definitely recommend all homeowners take a look at these services. They cover more than one would think!

Issues of concern are: 1) if a cash out is chosen, lowballing usually occurs, 2) if a contractor is chosen and the problem may be addressed but not to the owner’s satisfaction, he will be used again and again. Currently, am waiting to hear about a new contractor.

My service and ease of handling problems has been much better with First American Home Warranty than with my previous home warranty company. They are easy to deal with and responsive to concerns without a lot of aggravation. Recently when my garage door wouldn't open the company that was recommended couldn't come out for two days. I asked them about using Broton whom they had sent on a previous problem and they made new arrangements and Broton came out the next day.

I placed a service request on September 4th and it is still not resolved, the request was an Electric Water heater. This water heater was replaced on Dec 21 2017. It has been a very bad experience with First American Home Buyers. At this time the plumbers that have been sent out did not pass the City of El Paso inspection. They have also damaged my AC when working with the water heater. That AC is being fixed today by an AC tech you sent out.

I have only had to use First American Home Warranty company twice. But, each time I had easy online reporting of my home problem, quick response from the repairmen under contract with First American, and fast resolution of the problem with a one-time small co-pay fee you pay for each service repair. Majorly impressed and this home warranty policy gives me peace of mind. They have an easy monthly automatic payment plan so I don’t have to worry about saving up for an annual policy payment.

I have a inside track on service. I ran appliance and electronics stores my whole life. I even ran my own store in the early 90’s so I know how a service tech is suppose to give the excellent service I received. Your tech was professional and courteous the entire time even with me looking over his shoulder and talking to him.

When Contractors cause damage it is up to the homeowner to resolve. FAHW pays the contractor regardless if work wasn't done. One Contractor blamed a vent he could not see or properly checked. It is up to you to provide in writing with additional documentation why the initial Contractor’s diagnosis was incorrect. I received a letter from FAHW in Santa Rosa to do this even after the second Contractor diagnosed what the problem was, replaced parts, and with the same vent, he checked which was working properly. Both machines are working as designed with the repairs completed.

This contractor (Axis Contractors) cancelled twice with me and then a third time yesterday. They told me that they could not find the pump for the dishwasher that they had ordered three weeks ago. So they cancelled another appointment when I had stayed over to have the dishwasher repaired. This behavior is totally unacceptable and they should not be on your contractor list. They also had me get a person to pull out the dishwasher as they said they don't remove dishwashers. This is totally unheard of and it cost me an additional $100 out of my pocket to do this. I told them that built-in dishwashers are repaired by plumbing contractors all the time and they remove them and repair them and put them back.

Every time we tried the oven, it was iffy whether it heated or not. Once First American Home Warranty put us in touch with the repair company, they were quick at diagnosing the problem, ordering the part and installing it. We are now enjoying using our oven.

Customer service needs HUGE improvement. It only took me calling First American Home Warranty 9 times to have my issue HALF resolved. Reps put you on long holds and 10 minutes later, or longer, of hold time, you get a dial tone or call routes to a new rep. Reps, that I have spoken to, don't appear to be knowledgeable about company processes and procedures. There also seems to be a lack of an escalation process. Not a great experience.

The first contact was with the scheduler, she was polite and willing to work around my schedule. Then when the service rep came to the house, he was professional and thorough with his diagnosis of the problem with my cooktop. He was able to fix the issue and explained what went wrong so that we do not have a repeat issue. Highly recommend them.

So far very happy with your service... However, would prefer talking to a "real person" when ordering service rather than through a frustrating menu. When something goes wrong it is a stressful time and hate dealing with a phone menu. Have a REP answer the Phone!!!

First American Home Warranty was fast to get help to repair my daughter's electrical problems and the company they sent were very professional. Thank for your help. We could not have done it without you. Now she can sleep in peace without worrying about the electric problems.

First American respond to claims has been 3 days or more. Too long for us to wait. We have been putting our own money to have the problems fixed. Very difficult for me to get authorization from First American to have my own contractor to come out. Contractors I find are very reasonable with their prices. On a positive note: First American agents work hard in helping me to resolve issue(s) once it was brought to their attention. Thank you for your concerns!

Experience was good overall, but more often than not, took too long. When your AC and other items are out, 3+ days on average is too long for service. Sometimes includes requirement for motel stays while waiting for service. I would recommend to friends.

They have been very helpful in our time of need. It always seem like something going to break at the wrong time. They have always found us someone to help us out in a hurry. We appreciate it your help. We always tell our friends about them and that they really need home protection.

First America has been a wonderful partner. We bought our house 2 years ago and have a built in pool. We had problems with our dryer and washer as well as the heater in our pool. All I had to do was place a call to First American and it was taken care of. I am grateful that we have them otherwise we would have had expenses that would have dropped a boulder in our budget. Thank you First American for being there for us.

From the very first call when filling my claim for a broken washer machine, I received top-notch service. Very professional customer service and follow up. The technician that was sent out was also very professional and took care of my problem the first try. Kudos for a job well done. I am glad I choose First American Home Warranty.

Good response time, friendly, helpful repairman. Very happy with experience and will not hesitate to call again when needed. The quality of work was good, he was careful to clean up after himself and left our house clean and tidy.

Service on sink and disposal - Appliance man that you sent out was punctual, professional and knowledgeable. He called prior to getting to the house to acknowledge he was on his way and what time he would be there. Please make sure he stays on your vendor list as I would use him again if I needed to randomly find someone.

I called First American on 9-20 to put in a claim about my garage door. They assigned the claim to Same Day Garage Door Repair stating I would hear from them within 24/48 hours...I did not. I called them on 9-24 and was told I would receive a call either 9-24 or 9-25. He did not say if the call was to set an appointment or to repair the mechanics that make the door open and close.

Exterminator - Well since he sprayed we have seen 3 bugs 2 dead and the other one wasn’t overall happy. Though it took a bit of time it all worked out at the end. He came we were out of the house and came back home.

Had to have our water pressure checked because inspector said it was too high. Called First American Home Warranty and they set out a plumber the next day and took care of the problem. The person on the phone was helpful and courteous.

When we placed the original claim, it was an annoyance. By the time, they came to work on our air conditioning the first time, it did not work at all. It took A WEEK for the guy to come back out and declare we needed a new compressor. ANOTHER week before it was installed. We were stood up once, and told they only have 1 technician in our area. The claim process was simple and easy to deal with, but the repair company left a lot to be desired.

I’m disabled and on a fixed income. With a home warranty, I have that security and it’s easier for me to pay. It’s very easy to submit claims with First American. I can either do it online or call. I’ve had some close calls in emergencies such as no heat or no air or no refrigerator and the people at First American have always done their best to accommodate me. They’re really awesome. If I put in a claim and then I don’t get a call right away from the vendor that they are going to send out, or if that appointment seems too far for what I needed to be done, I always call First American and they always respond.

Submitting claims with First American either by phone or online works well. Most of the technicians have been good. I had one incident that caused me some grief. My water heater is in the attic and the pan was cracked. I wound up with water dripping from my ceiling in my bathroom in the front. And so, I reported it. It was a big ordeal. The guy who came out said that my drain line was clogged and that he unstopped it and everything should be fine. I didn’t go up there and look. I got up in the middle of the night, and my ceiling in my bathroom has a crease and there was water steadily dripping again. I called the home warranty back, and I told them, “Don’t send them back to my house. We’ve got to get somebody else because the issue has not been resolved.” So, they sent Gringo out here and the issue was a high-pressure valve. I haven't had any problems since.

This warranty program is a rip off. I filed 2 claims, one claim got fixed, the other one with the plumbing contractor never finished fixing the problem areas, so I get fed up and cancel my contract and was willing to pay for the lousy service I received plus a $50.00 fee for administration. Then the contractor filed a claim against me that they fixed it, so I in turn get charged an extra $150.00 and I had to fix the areas myself for $150.00. And to top it off First American Warranty paid them out of my refund money so I paid the plumbing contractor 3 times the amount they should have gotten.

I am a realtor and sell only First American Home Warranties with all of my clients and I always have a First American Home Warranty with my house. My refrigerator went out and it was not repairable. Unfortunately I lost all my food but I got a new fridge and it was painless. Thank you!

I've been very pleased with the promptness my household issues have been addressed. FAHW contacts a contractor and I'm contacted by the contractor within 48 hours. The repairs have been completed to my satisfaction. On one occasion, the contractor returned several times to ensure my repairs were completed to my satisfaction.

I’ve been very happy with the service and the length of time it takes for service to be completed. The staff are knowledgeable and very eager to help when I have called. They have sent out reliable vendors usually within 24 to 48 hours. I have been insured with them for four years and will stay with them.

I had no problems setting up my first claim with First American Home Warranty. The agent was polite, professional and understood my problem. I was promised that a repairman would be contacting me to schedule the appointment and less than 15 minutes later my appointment had been made. Outstanding personnel from start to finish.

First American is the best! Their customer service is superior and the trade contractors they use are the best. We have lived in 2 states and both of our homes have had First American Home Warranty. Their service was impeccable in both locations. Don't own a home without First American.

I had a dryer go out and couldn't be repaired according to the repairman, it was about 30 years old. First American Home Warranty gave me an option for replacement. I accepted and had it delivered and installed within a couple of days. I have had them for years and have never regretted it. They have always been helpful and quick with all my issues with the house. So happy I have them!

Clearly it’s not difficult to submit an unverified review here. I have now placed three claims with them and they always come up with an excuse to not cover items. Meanwhile they make their money with your premium and by charging you a $75 fee just for “showing up”. Don’t waste your money.

I've had the First American Home Warranty for eight years and their reps have all been very helpful. I've placed most of my claims right online and it's very easy. I go on their website, put down whatever appliance it is and tell them what it's doing and then I usually get a call within 24 hours to set up a time to come out. Their techs have been good, though there was one time that I wasn’t thrilled with the person. But First American jumped right on it and sent someone else out who took care of it. He's the nicest guy in the world. I’ve had good experiences with First American and I've even recommended a couple of people to them as well.

When we bought our home, one of the agents recommended First American over FHA. We got the first year free and we had a couple of things occur during that year. The people who had the home did not do very good upkeep of it. They just pieced it together and it was not quality work, so we figured we would be looking at some problems down the road, and we did. We had everything from air conditioning to heating, ductwork, pool work and spa work. I call First American when submitting a claim, but it also depends upon the how quickly things need to be done. If they pass me down the ladder and somebody can’t get to me in two or three days, I call them back and tell them that it is not acceptable, so they find another contractor and send them out to me on my timeframe. We’ve had a couple of bad experiences, but for the most part, we had good ones.

First time I used was with my garbage disposal. They sent a technician from Sears to see what was wrong. Technician said it was bad and needed a new one but come to find out Sears doesn't change out garbage disposal. So to me the company just wasted the 75.00 I paid to solve the problem. Now they telling me I have to get my own technician to replace it since they don't have anyone on the list. Plus I have to pay for the new garbage disposal and pay to have it put in then I mail them the receipts and they would reimburse. How ever long that may be. Crappy customer service. I mean really. It's just a garbage disposal.

My First American HB Protection warranty came when I purchased my home in 2012. I continued the policy and it has been very good for me. I usually submit claims online and most recently, I filed one for a a leak in my wall. At the time, I couldn't turn the water on in my kitchen. The contractor I got was outstanding. He went above and beyond. He looked at my stuff and fixed it right. He submitted the additional materials that First American needed, and my claim got approved. He was so good to work with.

When we bought the house, the seller had to provide a one-year coverage which was First American Home Warranty and I continued it. Submitting a claim with them has been easy and my experience in speaking with their reps has been good. Also, the technicians that they’ve sent has been satisfactory for the most part. There were a couple that didn’t work out but that was them being too busy and me needing to have things fixed. Overall, I’m very happy with First American.

I paid twice to have my dishwasher repaired in the last year by the warranty and paid $75.00 each time. It broke again and I filed another claim. The company that came out said it could repaired but needed to be replaced. I asked for repair but was told a second opinion would be required. I called again after the second opinion to request replacement and was told because Nevada has hard water and I do not own a water softener that my claim is denied. I asked where it states in the warranty that dishwashers cannot be replaced if you have hard water as hard water did not stop the two repairs and was told it is not stated in the warranty but was company policy. I paid over $1,500 in good faith for three years for the warranty and when it came time to honor the warranty this is what happened. The company does not honor the warranty. Pick a reputable company not this one.

If you're looking for a home warranty that will take your issues serious and handle them adequately and in timely manner DONT LOOK HERE. My experience with them has been awful and would not like anyone else to go the same road. I experience issues with my AC unit. When contacted them they schedule me someone for the closest date (3 days later) a Friday. The technician seem to believe it was an electrical issue, so he reported to the company and they dont get work orders for Saturdays so waited the weekend only to wait so that the electrician said, "No issues." It's our AC unit. So waited next day for the AC to come back and say it's the compressor.

We purchased our home with a First American warranty and discovered about 2 weeks after purchase we had a pinhole gas leak. We called First American and they set up an appointment for 36 hours later but said I could hire my own plumber which I did. He came out and had the experience & the equipment to find the leak but First American would not pay his fee. They then sent their plumber out who came right away but could not detect the leak. 3 days have passed now since the leak was detected. Their plumber suggested I call the Gas Co. which I did. They detected the leak but would not locate it and shut our gas off for 2 weeks! We hadn't even moved in yet!

We've had our First American Home Buyers warranty for about six years. I submit claims over the phone and I've had good interactions with their reps. Everything has been easier to handle over the phone as that way I know if a claim can be covered or not. The technicians they have sent were always professional. They come in and do their work. First American handles claims in a fairly fast time. Once I file a claim, they assign whatever work I need to have done with one of their contractors right away.

I like that First American's reps are very polite with customers. While there have been some issues with some vendors, they don't send those guys over anymore, which is great. Whoever they hire, I'm happy with. Most recently, I filed a claim for pool. I had Southwest Pool and also had somebody come in from Jet Plumbing but had to put the latter on hold since we found mold. At present, we have their remediation company that has come in and is tearing everything out.

I bought my first home two years ago and in the contract I received a one-year home warranty from First American, which I thought was great, seeing that the day I moved into my new home, the A/C was not working. Unfortunately the experience was a nightmare and in the end I really wish that I did not have the warranty, so that it could be fixed in a reasonable time. The first company recommended replacing my unit. Somehow in the miscommunication from First American, that company was cancelled and another company came out, then another, and yes, another. Four companies later at $65 for each from me, I still did not have properly working a/c for over a year!

I will keep this very simple. My AC broke down in the middle of August heat in Houston, 100 degrees is the norm. Once the company they recommended for the job gave me a quote that was double of what I paid for the same unit tonnage last year, I decided for the cash out option and just to obtain the information from them took almost two weeks. Now after a month that the only unit in the apartment stopped working, I have not received the funds to complete the repair. Thank you First American.

We bought a home and we wanted to have a little more protection on things in our house because things happen. I googled home warranties, read some reviews and people didn’t have many problems with First American so I went with it. Submitting a claim was quick and easy as well as using their website. You can select different categories and either pay ahead of time or when the stuff happens. The claims representatives were some of the best I have ever had to deal with. They were very friendly, knowledgeable and would try and find the answers. The customer service was very thorough and the technicians were straight up and professional. The main one that they usually send us was good. They always explained everything and did everything the first time, and didn’t have problems with it the second time.

I've been using First American for a little over a year now and we've been having a good experience. Our dryer had gone out and I submitted a claim with them. I called and told the reps what the problem was and they told us what to expect. They were very professional and friendly to work with. The dryer has been working well and I don't have to get to the laundromat to dry my clothes.

My husband and I purchased a home warranty through First American after our realtor recommended them. We had an issue with our oven as soon as we moved into our house. The oven outlet was wired incorrectly. It would heat up so it passed inspections, but the first time we tried to use it blew the breaker. We filed a claim with First American and they sent out an appliance tech. The tech was able to determine the initial issue was an electrical issue, but that likely the oven’s circuit board was fried. We had an electrician come out and rewire the outlet. This obviously didn’t fix the oven’s internal issues.

Platinum Repair was contracted to do the work on June 29th, as of September 20th I was still dealing with repairs. FAHW failed to support the poor service. Platinum was HORRIBLE, failure for FAHW too!!

About 3 years ago I was without a hot water tank for 2 weeks. I had a Rheem. They brought me a Bradford about half the price after they installed it. It's a gas hot water heater. They didn't replace the holding tank above which is part of the job and when I look behind the hot water tank they had dropped it off the truck and there was a dent in it. Then a year later because of they dropping it off the truck the sensor went out. I changed Services immediately when I saw the dent 3 years ago because they would not replace it. I feel nobody should be out of hot water for 2 weeks. The reason they wouldn't replace it is they said it was cosmetic which is a crock of **. I didn't order it dented hot water tank.

When we moved to our second house, the owners purchased a home warranty for us. However, that first warranty company we got was unbelievably rude and terrible. They wouldn't fix anything and they were also more expensive. My daughter also had a home warranty and it was so complicated to get anything done. We thought that all companies were like that because those were the first ones we had. So, when we took First American, we were happy. We've been with them for so long now and I love them. I really appreciate them being kind and nice about things because within the first week of moving into our house, our septic tank flooded our house. I was devastated 'cause I didn’t know anything and I was screaming and bawling on the phone.

We have been customers since we bought our home six years ago. Our air conditioning went out in July 2017. I live in the south. It was hot! I was told it would be at least 10 days before anybody could come out and even look at it. We ended up fixing it ourselves because we couldn’t wait that long. They did not seem to care that it was over 100 degrees in our house.

My daughter had this warranty for a couple of years and she told me that if I get it, it would be good. So I did. It's easy to submit a claim and the reps answer all the questions I have. When I give a call, the technician comes and fixes the issue on the next day or the day after. The technicians and the work they've done have been good as well. I've had a good experience with First American and I appreciate it.

Run!!! These people are crooks and just as bad as Home warranties. I been without a/c for two weeks here in Conroe, Texas. First American Home Warranty and this royal “not so royal” worst combination ever experienced. Go to a HVAC tech that does side jobs instead, because hardworking technicians get only like 5% total amount of what you pay these crooks. They wanted to just cover $130 for labor only out of $1500 that their ac partner was charging.

I submitted a claim to First American over the phone and the experience was great. The only problem was that I didn’t like their contractor's service. The contractor charged my husband extra. So instead of $75, he was charged $95. However, the contractor didn't put in the part right so it broke again but he still charged us for it. So we ended up fixing it ourselves because they said they would charge me again if I call for them to come back. The contractor never called me back. First American never called me as well to see if everything was good. Nevertheless, I still like First American Home Warranty.

As homeowners, a home warranty plan is the norm. Many companies falsely advertise their services. But, First American is truly there for you, as promised, whenever needed. They are amongst the best company available. Thus, the reason for another renewal!

The bathroom faucet was continuously leaking. They fix my problem as soon as possible and were kind enough to follow through. I had some problems that needed immediate attention and they help me find another plumbing service to help me with my needs. I thank them.

I could not be more frustrated and upset with your company. It is now week three of working on my claim. Movement halted and instead of your customer service being helpful, they have been rude, incorrect, and accusatory. I have received multiple lies from your team that they were working on our claim, only to learn on follow up calls that no action has been taken. I have had 6+ hours of on hold time with your company. This no way to run a business and you should take more pride in what you do.

If I could give half a star or even zero stars, I would. I have used the Home warranty for other nonemergent issues in the past and have been satisfied. But, their inability to expedite and handle an emergent situation is UNACCEPTABLE. Our water heater burst on a Sunday evening. After getting the water shut off, removing the flooding from the garage/office, I called to put in a claim. The next day plumber came out to assess and put in a claim for authorization of replacement of the water heater. I called FAHW the next morning to verify they received the claim. They said they had not. I called the plumber as soon as they opened, he had the authorization number from his previous conversation with FAHW the night before and was told the water heater was in route to be delivered to his shop.

I have a big house and my appliances are always going even though they’re brand new. They don’t make the appliances like they used to so I figured I’d insure them and I went with First American. My experience with them was amazing. I submit claims with them over the phone and that process is easy. The technicians that have come to our home have all been great. They were fun, were on top of the issue and the quality of work they have performed has been perfect. First American Home Warranty is a great company.

This is the absolute WORST home warranty company I have ever had!!! I wish I could give them ZERO STARS!!! I submitted my claim for my dishwasher 06-01-2018 today is 09/17/2018 and I still DO NOT have my dishwasher. The first time instead of just ordering me a new dishwasher around 500 bucks or so they ordered 9 parts from Sears (who is also ridiculous, I’ll never deal with them again either) when Sears came out to fix it warranty company had sent a wrong part apparently the next time they come out to finish it one of the parts didn’t work right so he literally glued around one of the parts, told me it was fixed and left. Ran my dishwasher it leaked all over my hardwood floor.

Sears Representative came the day after I filed a claim for garage door opener being broken. It took about 10 days to receive the broken part but Sears Rep came promptly and installed it successfully. The Rep was polite, respectful and professional. Thank you.

We've always had a warranty and we were coming fresh out of retirement so we wanted to make sure we were covered somehow in case anything happens. I researched First American and it seemed to be better than the ones that we used in the past. I submit claims over the phone and have never had a problem placing a claim. Also, everything has been fine with the contractors they send out. The only problem that we had was when I submitted a claim for our stove. I had a double oven and First American said that they couldn't find the parts that my oven needed. So, they went ahead and said that they would have to buy me a new one. They sent me a new one but the guy that delivered it wasn't able to install it. I waited for almost three months before they called me back to get it resolved.

When we bought the house last year the sellers purchased the warranty from First American. It covers all our appliances in our home and other issues that may arise, so we kept it. Also, they sent me reminders and it was convenient submitting claims online with them. When you do it online, you have to be brief and it doesn’t gives you a lot of options on what the problem might be and you just type it in. But when you call in, the experience would depend on who you talk to on the phone.

Talk about a bunch of bumbling buffoons. I'm so appalled I don't even know where to start. It's been well over a month, and so far the only things that have occurred are because I took care of it myself. Definitely no doubt about it NOT RENEWING this warranty next year. I don't even think they know what's going on with my claim at this point. They also managed to contract the only other group of people dumber than they are to try to replace my unit. Seriously considering just taking the check and using it to bring a different warranty on board. Dumb. Just dumb.

I have had to call First American Home Warranty twice and now both times I have to go find a contractor on my own and pay them myself and the home warranty still wants my deductible. For what? Causing me more trouble than if I would call a contractor in the first place? This so called home warranty is a joke. They only hire the cheapest they can find in the area which ends up being some guy working out of the back of his broke down S10 who isn't actually there to fix the problem but rather band-aid it enough to get paid. Hell I'm still waiting on a call from the plumber they assigned to me last October 2017... I called them directly.

When submitting claims with First American, I call and they make the arrangements for me. Their reps are always courteous and very professional. They normally dispatch contractors within 24 hours. For the most part, their contractors have been extremely professional and very efficient at their jobs. They’ve done excellent work and everything has happened perfectly. I called back and thanked First American for the quick service that I had previously. I'd recommend them.

Really disappointed in First American on how they handled a claim we had. I want to say we are responsible people and take pride in our home. Our 4 year old Frigidaire Refrigerator is under home warranty. The refrigerator door handle recently broke upon opening. The door handle is made of plastic and had a very thin bracket on top where screws hold the handle in place to the top of door.

My air conditioner stopped working on a Sunday. I called First American, they immediately told me who they would be sending out to repair it. They kept me informed when serviceman could come, and he came next day and repaired it.

First American was the company that was suggested to us by a realtor that we were using at that time and since then, we've used them on several other moves. It has always worked well with them. Then the folks that we bought a house from previously used a different company and gave it to us. But we had a bad experience with that one while with First American, we’ve had nothing but good experiences. So, used First American again

Hollenback Heating and Air, Incorporated - My husband and I were both extremely pleased with the service that our technician provided. My husband is a heart patient when I explained his health issues about not being able to be in the extreme heat the person who set up the repair appointment flagged as urgent and said the tech would be here 8AM Saturday morning. The tech was right on time very pleased with his professionalism from his appearance to his quality of work. We would absolutely recommend them.

Air Conditioner not fixed times 2 1/2 mo. Three different techs all with different answers. 1. Needs replace (FAM refused, due to maintenance but advertising says maintenance not issue and unit had been inspected. Declared maintained when policy purchased. 2. This tech says 12V wire and replace thermostat (which only needed a battery) 3. This tech says needs air handler but I must give him 1295 up front before he will do the work. I ask for a list of their contractors so I can speak to them and they refused to give me a list to contact and refused to get another tech that does demand 1295 dollars up front before service is completed.

My garage door was broke and I called FA and they charged me $75. When the contractor came from Garage Door Medics and said the drum and bearing is broke. Which will not cover by FA! But I did not agree with this contractor. Very disappointing from First American. The technician tried to make money on me. What he said and reported to First American was wrong. Where the spring was broke. I begged to FA claim department to send another contractor to check again. But they said no. This morning I called another contractor and the contractor said the spring is broke and he fixed it in 10 minutes. To me it is a stress to call FA. This is my last year and will never renew this with you. Thank you.

I only have 3 or 4 things that can go wrong and they already fixed 3 of them so I don't think I really need them anymore, but they are so great I rather give my money to them than just about for any other service other than my wi-fi. They answer the phone right away after you give your account # (which is not easy) and set up a repairman very quickly. I haven't had to wait longer than a day. As long as it is covered in the very plain contract, they deliver no questions asked and no runarounds. I like them a lot and would recommend them to anyone.

I was told I had to pay $500 in non covered costs by First American. I agreed and when the work was done I had to pay $1000. First American said that wasn't their problem. It also took 2 months to fix my air conditioner. Worse experience of my life.

We have been beyond pleased with the way First American Home Warranty has handled all of our calls. We knew we could count on them to send qualified people to take care of what was needed. This is why we changed to them. We would highly recommend them to anyone.

Over 2 months, 4 contractors, 6 different "repair men" $700 in added charges, 4 missed appointments, days on the phone, to install an air handler that still does not work. My heat pump was not cooling, the air handler had a leak in the coils, the air handler need to be replaced. First contractor diagnosed the leak and charged the system but his company could not install an air handler. Second contractor, confirmed the leak and need for replacement. After days of arguing about the added charges and what was covered by the extra coverage I paid for, they replaced the air handler. It did not cool. A week later another tech shows up. He says the wiring was not correct and the heater and AC were both running. He disconnected the heater then left due to his health. A third tech was sent, he could not make the heater work.

I didn't know anything better when I bought my first house. My realtor was using First American that time and I went with what she suggested. First American's claims process is great. I just do it through their website that's very user-friendly and then techs come within a day. And so far, the contractors they've sent out have all been really good and have done a good job. Having a warranty is very valuable. We use them quite a bit and it has saved us money. We just had a flooded back in our house wherein a pipe broke and First American took care of everything right away. They paid for our hotel and it was great.

Since I’ve been a Realtor, I’ve seen a lot of warranties through my clients when they buy and sell. And seeing how things can go wrong on appliances, I've always kept a warranty. There were many recommendations but I chose First American for the lower trip fee. It is a good company. When I've submitted a claim, it has been easy and I would usually get a call back. For this claim though, I called the local sales rep. When the technician came out, he said that the washer could be fixed but it would cost more than it was worth. So he recommended that we get a new one and we ended up with a new washer.

I called to cancel my home warranty. They said they will refund my entire money since coverage started only a few days ago. I send email to cancel. Today I saw the email for a refund. They did not refund 100%. When I called they said that there are $50.00 admin fee for cancel and the fees for the days that were active. This is really frustrating and I am feeling like I got cheated. Customer service can't help other than just saying sorry.

Service to determine whether washer was repairable or "kaput" was within a few days. Replacement of washer took a little longer as GE did not have an installer here. Once we found an installer, the completion was quick.

Terrible is the best way to describe this company. You will pay your premium and an additional $75 EVERY time you make a claim. You think that with all this money you are paying already, everything will be covered. Well you were wrong. Read the fine print in the contract and they don't cover "cleanings" of any appliances etc. Well when the evaporator coil (inside component of your AC) on the inside of your home begins to leak a couple gallons a day the initial thought was, "Oh great I have a home warranty that will cover this and other than the $75 claim fee it will get fixed." Oh how I was wrong.

I am pleased with the service that FAHW provides. Quick and easy throughout the process. The technicians that have done the work are professional and timely. I would recommend FAHW to friends in a heartbeat. Good service at a cost-effective price. Good work in a timely manner.

The first claim I had left me without an oven for over month. I have been trying to get compensation for a failed water heater for 3 months. The customer service department is extremely difficult to communicate with and the hours that I have spent on hold is not worth the headache /frustration they create. Do not use this company, you will regret it.

I put in a service request online. It was easy and quick to submit a claim. The repair person was quick to respond and came out the next day. He even reprogrammed my remotes for me. I would highly recommend them.

They are courteous, professional, and prompt, as well as affordable, reliable, tolerant, knowledgeable and go above and beyond what's required of them and understand that not everyone has a computer or the knowledge how to work their way through a online ordeal. They were very understanding of my area of residence and that I explained I am a night shift worker and daytime is my usual time to sleep for work so they handled my claim expeditiously. My time and job are important to me even if I'm a senior citizen.

Our refrigerator has been broken for over a month. First American assigned Sears and it's been four appointments now and our refrigerator is still not fixed. On our last appointment, the technician failed to show up (even though he reported he did). On the appointment before that, the technician said our fridge was repaired when the LED display literally says freezer sensor error!

My real estate agent when we bought the house picked First American Home warranty and we went with them. I've submitted a few claims which I did online. I looked up the services I needed and went from there. It was a simple process getting the claim filed. One time, I had an issue with our oven and it took me two months to get it fixed because of them getting a tech to come out here.

As a senior citizen I thought it would be great to have someone else take care of my home issues. My latest experience was a squeaking/leaking shower faucet. When the plumber came he said the faucet was missing a washer and he would have to get approval to fix the problem. I was subsequently informed that they could not help me because of the missing part and I would need to call my own plumber. When I told my neighbor he showed me that I could replace the leaking valve stem for less than $20. The contract does indeed say they aren't responsible for missing parts. I would have gladly paid much more than the cost of the missing part to have the problem fixed. My experience has been that almost every issue can be denied under the contract.

We have been with First American for 3 years and only made our first service request recently. Their customer service reps were very helpful and pleasant to work with. The assigned service contractor was professional and efficient; service was completed the next day as scheduled and problem solved within minutes. We are very pleased with FAH. Thank you!

FAHW has improved tremendously regarding sending out qualified repairmen. We had been burned by another company in the past regarding our refrigerator, but this time they sent out a reputable company for our washer. FAHW was absolutely wonderful - great response time and follow-up. I am super pleased with FAHW. Great job!

The original repair was done by Sears Repair and taken care of quickly. However, I had to have them come back and make an adjustment to the felt that acts like a bushing on the dryer drum. That combined with the fact Sears does not give a better window for the repair then 8:00am to 5:00 pm keeps me from giving them a better rating.

If you are like me then you are probably a little apprehensive about these warranties. Are they gimmicks? Do they work? Can you get in touch with an actual person? What kind of hurdles must be overcame before any warranty work can be performed? And more than likely many other questions concerning the validity of these companies.

I have been with First American Home Warranty since I bought my house 4 years ago. My house was not new and had some problems with my toilets and dishwasher; microwave etc. You have always made sure I received your services in a timely manner. You have helped me out and I have saved probably thousands of dollars if I did not have your coverage? THANK YOU.

My first repair call was excellent. I got attended over the phone right away when I was requesting service. The wait time is short and the technician did a great job on fixing my refrigerator. I will surely refer First American Home Warranty to my friends.

I would refer First American Warranty to my friends. Staff are polite and the response time is awesome. The tradesmen they send out are very professional. They have saved me a lot of money. I highly recommend this company for all your household needs.

We had no water coming from the well and thought that the pump had gone out. This was Sunday afternoon, called and talked to a customer service, who understood the issue and called for service. Since it was Sunday afternoon, the well company called at 8 the next am and came right out. The problem was not as bad as we thought. First American was quick we paid the co-pay we told when we signed up. The rest was billed to the Well Company. Sure glad we had the coverage.

We’ve had 1 claim with First American. My wife filed it through phone, which went smoothly. The technicians that came were very professional and they got the work done very quickly. It was overall a good experience. I would recommend them to a friend.

When I file a claim, I just go to the website, put in my address and then they pull me up. I click on “submit a claim” or I can look at an existing claim. First American was always very prompt on getting somebody out. They replaced the garbage disposal and the swimming pool heater. They repaired the microwave twice and repaired a ceiling fan. One time, one of the service people they sent out was rude. We were in a home that the air conditioner upstairs wasn't doing right. We did everything we possibly could and we added more insulation. Our light bill was $600 a month and when we sold it, the inspector said it was running as it should for its size but nobody told us that we needed a bigger unit. We're on our third house that I've chosen First American and they have had very good service. They’ve always done what they could and I'm pleased with them.

I called in an AC not working request on Saturday at 4:30pm and was told I would receive a call from a contractor within 4 hours and my request was escalated. Sunday AM still no call from contractor. Left a message with First American and received no call back. Ended up cancelling the request and calling an independent contractor who showed up within 2 hours. We live in Phx and the temps were 105+ that day. Slept in a very warm house. Sent a message to First American and was told "sorry you had to cancel and our contractor didn't respond". That was it. No offer to make it right. I should have only had to pay $75 for the service call but ended up spending more. I bought the policy for peace of mind. I will not be renewing.

Professional, prompt, no hassle get results mind set. First American Home Warranty is a godsend. Recommend First American Home Warranty to family and friends. First American Home Warranty offers resources to help you maintain your home and keep home systems running smoothly.

See the letter I wrote to the company as countless phone conversations were tried. Don't waste your money - put the $65 away each month into your savings. My experience: "I am writing this letter as a formal complaint to you today to express my deep dissatisfaction with your team members and service. I am having to write this letter and spend more money on a stamp because I was told on the phone by Sherman that there was no other person higher up that I could speak with!

As a new homeowner having a warranty has been God sent. We've used it many times as needed, saving us thousands of dollars. We'll certainly be renewing it and recommending it to friends. First American Home Warranty also has good customer service.

First American was very quick to schedule an appointment to repair my dishwasher. They sent a technician who was incredibly efficient. He sussed out the problem & fixed it in record time. All in all, it was a great experience! FIVE STARS all around!

Our water heater went out and First American Home Warranty was quick, but did not understand our location and had us contact a plumber 150 miles away. When told the error I recommended a local plumbing business to the assistant and they were on your list. They were quick, professional and did an awesome job.

FAHW was extremely considerate and got me approved to have my hot water heater replaced in one day. I opted for the "cash in lieu of" process which went quickly and I received a check within about a week. Definitely worth doing business from now on. So much better than my previous home warranty company.

This company is easy to work with. I have had them since 2003. They have promptly taken care of every claim I have filed and there have been many. My house was built in 1987 so it was just the right age when I bought it for a everything to start wearing out. The company they had contracted at the start was the typical company that didn't want to fix anything. I filed a complaint and had another company - Pronto. No more problems. They have replaced dishwasher, oven, garbage disposal, hot water heater, and washer and two toilets. They offered $2000 towards a new HVAC system or repair the old one. They have also handled numerous repairs that didn't results in replacement. I have no complaints.

Called to have a technician review the operation of the stove. The technician reviewed and recommended that no fix was necessary. He reviewed the leaking of water from the stove and the igniter and gas control valve. It was determined that the stove does not have seals and therefore leaks occasionally and the igniter was working correctly.

We had a broken water line because of the bad pressure regulator. It had to be taken care of right away. After we got the problem corrected we notified FAHW and they took care of our expense in a prompt manner.

Every time I have called for help, the person I talked to was professional, and promptly addressed my needs. I had just moved and the home I choose developed electrical, plumbing, and air conditioning problems. First American provided all the help I needed.

A real value! Online claim submission makes it very easy. If you want to change contractors to someone they used in the past... you can. Great follow-up with contractor and me to make sure service is planned, executed and done to my satisfaction.

Thank you for fixing my water heater in a timely manner. First American Home Warranty has the best customer service. I live in a rural area and it was not a problem for them to send a qualified technician to fix my water heater. Thank you!

The team at First American Home Warranty were quick to have the service sent to my home which is in a somewhat remote area to fix my built-in microwave. You don't know how much you miss it before it's not there and within a couple of days it was repaired. I've had similar successes with FAHW when our pump went out and we had no water for drinking, bathing or washing. With a house full of company and on a Saturday, the team again pulled through and had someone there that day to get us up and running until a permanent solution was made on that Monday. Couldn't ask for quicker response except for not having it happen at all! I would high recommend FAHW to all new homeowners or those who believe in having an insurance that really pays for itself.

Good customer service. Follow servíce was very fast. Job was completed after two weeks. Parts needed to be ordered. The repair was fast. Waiting for the parts took longer. Hopefully in the future, if I need any other repairs, I will not have to wait so long.

Dryer Repair - What can I say other then I will be renewing when the time comes. I have 2 Friends that just bought home and bought your coverage. I cannot say ENOUGH about you guys. I had to call you several times on items in our house we bought and needless to say repairs where complete. Everyone that was sent out was VERY professional. It's great to have that peace of mind to know when I call I will have great service. My only concern is sometime takes 2 day for repairs. That is fine when not emergency items. Not sure how that will work when the time come. Other than that I am VERY VERY pleased with everything you have done for us.

First American Home Warranty was really quick and contacting a plumber. The plumber was really quick and getting out to my home and had it changed within one day. The contractor hauled away the old water heater, and also provided me with additional information before leaving.

Air Conditioning was not cooling blowing warm air. HVAC vendor came out the next day and found my circuit breaker was blown. It's too bad we did not look there first. They were a great company to work with, a husband & wife company. Would recommend them to others. I am in the real estate industry and many clients ask me questions about who to call for emergency's like this after they buy a house. Always recommend a home warranty to cover these types of problems. Well worth the money you spend for a years coverage.

Our hot water tank started leaking. I called DTE, I have the warranty with them also, first who said they could replace it for $895.00. I then called First American and was told it would be $75 for inspection then $99 for the new tank replacement. I made the appointment for the hot water tank to be replaced with First American and canceled my warranty with DTE. It was replaced within 10 days. Thank you for great service and value. As a family with 2 special needs children we budget every spare dollar. We appreciate the value and great service provided to us.

I am a real estate agent and have been using First American for my clients for 5 years. I recently purchased a warranty for my personal home this past July. I had a problem with my ice maker and the service to repair my ice maker could not have been better. Everything from the start to the completion was handled with great care. I am very satisfied and will continue recommending First American to my clients!

Swimming pool heater wouldn't turn on. When the service tech showed up, he knew exactly what the problem was and had the part to fix it, the touchpad. Took about a half hour to forty-five minutes and it works perfectly. Great job. However, when I tried to pay the $75 service fee, was told First American would bill. Called FA, was on hold for ten minutes and disconnected.