Consumer Complaints and Reviews
My "FORMER" Insurance agent's secretary called to tell me that they had not received my payment for my Homeowners and Auto policies. I explained that I wasn't renewing them and that I had sent them an email indicating so. She then told me that I had to write it down on paper, send it to them with copies of my new policies. I said NO. I contacted you, which is more courtesy than is required. She then informed me that if I didn't, they would issue the renewal policy anyway and then send me to collections. I thanked her and hung up the phone and then I called the Missouri State Insurance commission and filed a complaint. Way to go Farmers! Glad I left you!
I've had Farmers ins for about 10 years on my 3 homes, 6 autos and paid my premiums as they come due... Have NEVER in the past 10 years ever made a claim. We had a huge snowstorm and collapsed my deck ($20,000). YES. A big elevated, attached deck at my cabin. Adjuster said it wasn't covered because it wasn't part of the home even though it was attached.
HERE'S WHERE FARMERS SCREW YOU. The agent is all folksy, nice, smiles a lot to get your business...says “don't worry about a thing, we cover your entire home,” etc and never mentions anything about decks, etc...and leads us to buying their company... Then here comes the adjuster and it’s his job to give you the bad news... "Oh you didn't read the fine print?? It says here on page 77” or whatever... Who reads the fine print?? Very bad customer service. DO NOT BUY INTO THEIR COMPANY.
I live in the southwest where wind is a common occurrence. About a week ago, we had our first big wind storm of the spring, with gusts reaching 65 mph (this storm lasted about six hours). My elderly father (90) lost about half of his wooden fence. He has always paid his premium on time and we both trusted that Farmers would help at least some. He lives in a nice neighborhood, nice home, decent fence. The adjuster came out two days ago and told a long story about how strong the winds were when she was a little girl (about 40 years ago) and lived in a nearby town. She said that the recent storm (which garnered severe storm warnings for days ahead of time) was "nothing." She did, however, say that multiple homes had received damages (go figure).
After not calling by the end the day yesterday (when promised), she calls late today and without apologizing, leaves a two minute message stating that she was not convinced that it was "wind that damaged the fence." There was no empathy or advocacy. Just those words and that Farmers would not be able to help. This is going to be crushing news to my dad who is on a fixed income and naively trusted that other people would be fair to him. I wish I could give Farmers a higher rating. To be honest, I feel terribly disillusioned, as well.
Every insurance company out there has its advocates and its detractors. That said, there are some common objective standards that should and could be applied in judging insurance companies, after one strips out the outlier issues that cause individuals to either complain or scream approval! These standards include: customer service (#1), empathy (#2), advocacy (i.e. advocate for you in the event of an incident, for e.g. a car accident, #3), follow-through (#4) and resolution (#5).
In 30 years, I've had 4 insurance companies: 20th Century (now 21st Century), State Farm, Progressive and now Farmers. On all the standards above, Farmers is head and shoulders above the rest. Their customer service is superlative. This includes the front-line of contact and the processors. Most of the time, you don't think about your insurance company. It becomes hugely important when you have an accident.
In my case, I am writing after less than a week from a horrific car accident in which I was struck in an intersection by a car at some speed. My high-end car will now be a total loss. From the first report on the accident, Farmers reps have been extraordinarily attentive, very empathetic, have followed-up diligently, and have identified pathways to resolution from the beginning. Because of the insurance I carry, they have assured me at every turn that they are covering all the costs of the rental, the towing, the possible repair (which in this case will now be a write-off) and the ultimate current value of the car. At this point, I am still not sure what that value will come in at, but of one thing I am sure: it will be fair, reasonable and consistent with data. Most important, their follow-through sets a standard, in my experience, of excellence, efficiency and communication with me, the consumer.
My advice to all who interact with insurance companies: be responsive and responsible yourselves first. Make sure you can gather and provide data wherever possible. None of the companies has overarching policies that they transmit internally to ensure that they use to diminish their responsibility or that they stiff you (despite this being the dominant impression among consumers). Each case is in fact a judgement, based on data and facts, and consistent with their actuarial and other data.
Second, don't treat them as adversaries. They are in business to minimize loss and maximize profit. There is nothing inherently evil or wrong in this mission. If you start out with an attitude of entitlement, without recognizing their need to establish facts, and the burden of liability, and the specifics of your policy (which you should read thoroughly), then it won't end well. Bottom line for me: Farmers is by far the best insurance company I have had. I have them for home and car (2-car family, so both cars are insured).
From the time I purchased my home in 2005 to 2010 I paid coverage for 199,000. I had paid every year the whole premium on the home. Then in 2010 I had a house fire. An agent came out just to tell me "no I'm sorry. I'm only paying you half." Left me at an aww... I was so angry not even enough to fix the home again. I am here still until this day wondering why I paid so much money for them to tell me nope.
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This company treated me terrible and didn't care about an emergency situation when a car hit my building and was stuck in the side of it. The fire dept came and told me I had to get out now for fear of collapse. I stayed in motel and had one paid meal there and Farmer's refused to pay the $23 for a meal out, even though I didn't have access to my home, so I had to eat out and I obviously didn't take advantage of it. Farmer's wouldn't pay out anything so I incurred all expenses and anxiety really bad having to be out of my building, not knowing if it would fall, and seeing a car stuck in it.
The condo upstairs had a pressurized leak and no one was home in either condo. As a result, by the time it was found our condo was 95% impacted – all ceilings, majority of walls, all flooring and some cabinets had to be pulled out. At first, the adjuster said she couldn't pay unless she found negligence on the part of the upstairs owner. I got the State Insurance Commissioner and an attorney onboard at which point they stated in writing they accept liability. It's been 4 months and they haven't paid a dime or submitted an offer. They just keep asking for more paperwork and recently it's been paperwork submitted previously so I just forward the prior emails. It's causing us significant financial and emotional distress as we sit with a gutted condo, lost tenants and lost income. We have been customers of Farmers for 40 years: houses, cars, umbrella policies – this means nothing to them. I'd give them 0 stars if I could.
We had a serious house fire a few days before Thanksgiving and Farmers has provided excellent service. We called that evening while the house was still hot and they immediately put us in a nice hotel (of our choice). They sent an adjuster the next day who determined it should be passed to a large loss adjuster who drove out immediately (across Texas) the day before Thanksgiving. Every employee has shown genuine concern, kindness and urgency to help us. They have been very generous. Our adjusters are officially on our Christmas card list and we will HAPPILY be paying Farmers for their service until the day we die. Or don't have a home...
I have had their homeowner insurance for 25 years. This is first time using it and I called them about water leaking over the light fixture in the kitchen. The adjuster came out and looked and said he could only find problems with front porch and around chimney, so we had that fixed. It come another rain and it leaks in different spot in kitchen and they are being slow at trying to help and they want to file it on another claim so we will have another 1000 dollar deductible different from the first one I reported, so there is a thousand dollar deductible for each report not for a year.
I pay them nine hundred dollars a year for 25 years and this is the way I am treated. It has ruin food that a church had given us to eat because I live on 1,1490.00 dollars a month. If it wasn't for churches and friends we could not eat. I hope other people will read this and see that home bureau insurance will get out of paying anything. And do not get this insurance. I am looking on internet for a more reliable ins.
Dec of 2013 I noticed in our bathroom a loose tile. About a week later it fell off and I could see other issues appearing. More loose tiles in shower etc. Now the bathroom is from 1950ish. So not too surprised. In Jan we called Farmers to come out. The man looked in the shower and said, "You have a leak in the wall," (he knew this by experience) and said "sorry we do not cover such a thing." We had someone open the wall and stop the leak. But the damage was so bad we have had no use of the shower. The floor fell in. Farmers has been paid for a good 30 years on this house and this was the only call he ever made. And now we are looking at a good $10,000. Mess on our hands. The man did say, "I am sorry, I know it is hard. I am a homeowner also."
Had a pipe with a leak in my wall and had severe water damage to carpet and flooring and sheetrock and a lot other stuff. Called, send adjuster. Rolando ** came out and have a really low estimate to repair. Had other independent contractors come out all at about 11k-18k and Rolando ** from San Antonio Texas Farmers Insurance said only 5k of damage. Have been calling to give him other bids. Has not returned any call for months. Even called his manager to only get the same treatment. Very dissatisfied at this point and to put a nail in the coffin as we are dealing with this claim we get another leak and no you had come to show up to even see what's going on with this one.
I had a terrible experience with Farmers. I purchased a homeowners policy and, a month after paying the annual premium in full, Farmers sent a vaguely worded letter stating that my premium would be increasing in the middle of the coverage period because they made a mistake when they initially calculated it. At that point, I decided to cancel my policy because I didn't want to do business with an insurance company that would do such a thing in the middle of the contract period. It seemed like a classic "bait and switch" in my mind.
For the next two months, I battled Farmers and its inept customer service representatives trying to get a refund of the premium that I had already paid. Every step of the way, Farmers was a nightmare to deal with. Their customer service "systems" are extremely outdated and disorganized, and their customer service representatives are incompetent and unpleasant. After a lot of stress and wasted time, I finally got my refund. If it was that difficult getting my money back after they made a mistake, I can imagine how frustrating it would be getting Farmers to pay a claim when I needed them. There are better options out there. Avoid this company. They don't care about you.
A wind storm damaged the roofs in my area. My neighbors are getting full replacements. I was told I had $485 worth of damage. That was ridiculous, so I started to investigate. All the Roofing Contractors I contacted said the same thing, Farmers notoriously denies legitimate claims. They send a "no name" Engineer to write a report that they use to deny the claim. They know nothing about damaged roof shingles. They write down how many shingles are broken, nothing about the ones that are lifted and no longer sealed and all the shingles that no longer have the rock surface. I am so disappointed that I didn't investigate their claims history before paying premiums for 20 yrs. I am working on a class action suite now. I will keep warning others until this is resolved the way it should have been. Farmers, is it true your Assessors are awarded bonus money for denying claims?
I had a leak in my kitchen. I emailed my Farmers Rep as soon as I discovered the leak. My rep told me I was covered. I called and filed a claim. The person on the phone told me that I could make the repair to the sink before he arrived to look at the damage. I told him I was not touching anything until he came and looked at the damage. When the agent arrived a few days later he came in, peaked under the sink, took 2 pictures and said "you are not covered." That quick. I was floored. I asked him to explain why. He said my policy didn't cover slow leaks or mold damage. I told him he was mistaken and I had to show him my policy and the page where this is stated. The actual leak was from the dishwasher. The force of the water disconnected the pipes. The pipes had no damage or gunk in them. The pipes just separated.
I had all my cleaning supplies and shopping bags stuffed under the sink. I didn't know there was a leak until I went looking for something in the back of the cabinet. My everyday stuff is right when you open the door. I never really looked under there. I would open the door and grab the soap for dishes. He continued to state I was not covered. I later received a letter from Farmers with the denial... Farmers actually sent me a blank form letter with nothing filled in but the date of the visit. I contacted a public adjuster and now a year later I am still fighting with Farmers. My kitchen was gutted a year ago and I have a wash tub for a sink and folding tables for counter tops. Every time I hear a FARMERS commercial I want to throw something at my TV... Farmer's commercials infuriate me. Farmers is only out to make a buck and do not care about the everyday people paying every month.
I insured a residence with Farmers. There was water damage due to a wind driven storm. The Insurance adjuster first claimed it was a leaky pipe and dismissed the claim. Then when Service Pro found it was due to water coming in from the roof, she abruptly dismissed the claim as NO damage from water regardless is paid.
The adjuster right after the incident never called me but called the repair companies to deny the claim. This adjuster was an arrogant, unfriendly, snipe whose only concern was proving her denial. DISGUSTING. Would NEVER use these folks on any of my properties again. This is not homeowners protection. Its worthless. The Farmers methodology is to SOLELY protect Farmers and to attempt to deny any claim.
I have had the same problem with Farmers. They refused to send another adjuster after I contacted a roofing company to re-evaluate their review. I have a policyholder for 15 years. The same adjuster gave the same story as her first time. This time she said that FARMERS had recently changed what she called "triggers" as part of their review. Then she said that Farmers had a new policy that would cover such damage. I had replacement value but it seemed to be no good anymore---WARNING TO ALL.
I have had homeowners, automobile, life, and general liability insurance with Farmers since 2000. I pay approximately $1200 per month for these policies and have never had a homeowners claim. We moved the furniture to our garage storage room, patios, and a ranch we were renting so that we could install a new carpet. Our home was vandalized three days after the carpet installation, causing more than $40,000 in damages.
Farmers refused to pay the claim, stating that the home was vacant at the time of the incident. They also put us through a three month, time-wasting investigation. Hopefully, I will prevail over this dishonest company. I am filing a complaint with the California Insurance board, and the Better Business Bureau, and filing suit in California civil court. Farmers advertises that they have your back in the event of a loss. They don't.
I have had Farmers homeowner insurance since my first house. My friends warned me of their poor service, but I was too lazy to change to other companies. And now I paid the price. My husband noticed something wrong with the cabinet, a certified plumber soon found out a big leak in a drain pipe inside the wall behind the cabinet and help us file the claim. The Farmers agents were the worst ones ever, and the only thing they provided were helpless and frustration, and of course they found all the excuses to pay nothing. Keep away from Farmers as far as possible!
Very bad experience on a claim with Farmers Insurance. They will do anything possible not to pay on a claim if it a second claim. They add endorsements without any detailed information. I would not recommend this insurance to nobody. You pay so much money a year and at the end they don't cover anything.
I have personally had Farmers Insurance for the past year, including homeowners insurance, auto insurance for two vehicles, and life insurance for my spouse. Our agent has been our family's agent for as long as I can remember and when it came time to get my own policy, he was very helpful in making sure everything was completely covered and that I did not pay more than I needed. He has always answered my calls and emails in a very timely fashion, even if they were simple questions, he was willing to help. I would recommend Farmers to any and every one who needs insurance.
If I can give a 0 star for my experience with Farmers, I would. I have been with Farmers and same insurance agent since 1998 for all my homes and autos. I never have to make a claim with them for all these years until now. And guess what? I've got SCREWED royally. THESE PEOPLE ARE SCUMS OF THE EARTH. Extremely slow to response, and definitely the worse in term of return your phone calls. Once you get the hold of them, be prepare. They will do everything they can NOT to pay you. In short, I've paid them premium all these years, and now I have to pay money out of my own pocket for repairs on my wife car and my house roof (hurricane IKE damages). It will take several pages to tell you about my experiences with Farmers and my agent. So if anyone interest to hear about it, you can contact me at **. Thanks.
A farmers customer plowed into 2 cars on June 1. My mother was in the car in the front. Both Erie Insurance and GEICO insurance advised us to get new car seats immediately. We assumed Farmers would do the same (being the insurance company of the driver that caused the accident). On June 2 we bought new car seats. Found out 2 weeks later that FARMERS will NOT cover the cost of the car seats. How does two other insurance companies agree that in any accident, car seats should be replaced, but Farmers doesn't agree. This is why I say, Farmers doesn't care about children's safety.
I believe Farmers to be cheap and unjust. You cannot report a claim of any kind or you may get a cancellation without notice. They pick and choose if and when they feel. Crooks for agents and contractors alike working together. If you don't choose certain contractors, you may have trouble. Quick Dry and Gus ** are some to watch out for.
My elderly father had a homeowners policy, auto policy and an umbrella policy with Farmers Insurance. My father also had a living trust set up. Christmas morning 2015, my father fell and broke his hip. Because of his condition and prognosis, it was decided that he would resign as trustee of his trust and I became the trustee. I also had power of attorney. As a routine precaution, I contacted the agent and notified them of the situation. None of the policies listed the trust. I provided the agent with the trust documents and power of attorney and was told that everything would be taken care of. I became aware that the title for my father's car was not included in his trust. Rather than put the car in the trust and then take it out again, I transferred ownership of the car to myself with the DMV.
On February 9 2016, I notified the agent in person of the ownership change and to either change the name on the existing auto policy or write a new policy. I was told it would be taken care of. In mid March 2016, I received a renewal notice for the auto policy which was still in my dad's name. I contacted the agent and was told it would be taken care of. On April 5, 2016, my father passed away. I notified the agent and asked that the homeowners and umbrella policy be switched to my name. I was told they needed to wait for the house to transfer to me for that to happen. On April 22, 2016, I received the death certificate and transferred the house to my name with the county. I again notified the agent and was told it would be taken care of.
In very late April, 2016, I was preparing to travel to California to bury my father. I still had no proof of insurance for my dad's car. I demanded and received an insurance card for that car in my name from the agent. I returned from my trip on May 10, 2016. I received a renewal notice for the umbrella policy... still in my dad's name. I called the agent and was told it would be taken care of. On May 11, 2016, a friend suggested that I speak to another Farmer's agent. That agent accessed the policies and told me that my dad was still listed on all of them. I was referred to a district manager.
On May 11, 2016, I spoke with a district manager. She wanted me to forward all documents to her so that she could send them to the corporate office and I would hear back from them within a couple of weeks. I asked her to look up the policies herself to tell me who the policies were made out to. (She didn't know that I had already been told) She said she could confirm that the policies existed but she could not tell me who was listed on them. I told her how unhappy I was that I was paying nearly $300.00 a month for insurance and a district manager could not tell me if I was insured. On May 12, 2016, I went to the State Farm office and was given a quote for very similar policies (just minor differences) which would cost me $90.00 a month less than Farmers. I signed up on the spot.
On May 13, 2016, I notified the Farmers corporate office, the district manager and the local agent in writing that I was cancelling all of the policies and why I was taking this action. To his credit, the agent contacted me. First he said state law and corporate rules prevented him from providing me with insurance on my father's car. Then he said he neglected to send the information into the main office. He also said they hadn't realized that the change in ownership of the house had occurred. I hold no ill will toward the agent. I simply don't believe there is any law that prevented insurance from being provided. Cars are sold or transferred everyday. That simply makes no sense. I would like to add that prior to this, my family and I had been customers of Farmers Insurance for at least 20 to 25 years... perhaps longer. In all of that time, we had no claims.
I'm writing this because I have Farmers Insurance for 50 years and when I needed them, my house flooded, get paid nothing. My house was ripped off, burglarized, it ain't nothing. I lost everything in my. I'm now homeless and never paid what they told me for the flooding of the house. They got out of it. Farmers Insurance is nothing but thieves. I could go on this long detailed account of how they sneaked out of every obligation. Years they paid nothing. My home was burglarized and I have replacement value on everything I owned too personal valuables, jewelry, heirlooms. They paid nothing.
If you can't see "full replacement cost" on your homeowners insurance policy, then you might see "scheduled roof replacement" (which is what mine said) or actual cash value". Well, since the guy from Farmers didn't even know what that means then I can tell you the adjuster said it means that 60% of the total replacement cost of the roof isn't covered and for them to cover the other 40% you have to pay 1% deductible which means $2000.00 in my case. In other words, for a $10,000.00 roof, they will pay $2000 if you pay the other $8000, after you pay them $1000 yearly premium and $2000 deductible. Meaning you are out $9000 and they pay $1000.
Make sure you don't see "actual cash value" or some other verbiage. Actual cash value means "we are considering everything as depreciated, and will only pay to replace a much smaller percentage of the replacement cost unless it is brand new". Thank you Farmers Ins./crooks. Also, without me even mentioning an old vehicle, they put a car I don't even own anymore on my new car insurance policy, and I had to get that fixed since day one. If I would have wrecked my car, they would say "well you designed it". That's what they say right away, "but you e-signed". Forget about customer service! These people don't take responsibility for anything they do wrong as long as you e-sign their misinformation and tricks.
Farmers WOULD NOT PAY home roof damages $3,700. Farmers changed ADJUSTERS 3 times during claim process. Adjusters repeatedly claimed coverage was reduced & pro-rated & based on age of home. Policy declaration page clearly stated FULL REPLACEMENT COST. Adjuster continued to stonewall and offered pro-rated reduced payment. Adjuster said "Our computers are set up to pay reduced pro rated amount not full replacement cost." After many months of Farmers' stonewalling and repeatedly changing adjusters, I complained to North Carolina Insurance Commissioner. Only then did I get full payment.
Recently Farmers sent me a renewal quote for my homeowners policy that increased my premium by five hundred dollars a year. Of course I shopped around and found a less expensive policy with Allstate Ins. My Farmers policy renewed in March 2016 so I called them in January and cancelled my policy and went with Allstate. Last week I get a bill from my Farmers Agent Don ** in Oklahoma City saying that my policy premium was due so I gave them a call reminding that I cancelled my policy. Keep in mind my escrow account on my mortgage covers my insurance. I was told by an agent at the agency that I had to do this and do that to get my policy cancelled.
Now I am worried that my mortgage company was billed by two insurance companies. If so my mortgage payment will increase around two hundred dollars a month for the rest of the year. This has happened to me before with Farmers Insurance. I wonder how many people are scammed by Farmers Insurance with this cancellation scam? Why do we allow these companies to control Americans? Americans need to be aware of this scam. I did turn in a complaint to The State Insurance Commissioner and to the BBB in my state. I have to wonder how many people lose their homes because of this Escrow Scam that Farmers Insurance seems to use to harass citizens? I am 64 years old on a very limited income and a scam like this can place me in serious financial difficulties. Corporatism is alive and well in this country and we have to stop it before it destroys everyone's lives.
We had some storm damage to our house that was going to require some stucco repair, painting, and replacement of sun screens for a total of $3800.00. The adjuster told me that they would not issue a check until we had the repairs completed and presented him with receipts. I had never heard of that and asked why. He said that he felt I would go shopping rather than repair our home. Needless to say I was stunned and greatly offended. I contacted our agent who only referred us to their 1-800-who cares number. We have since repaired our home but have not received a cent from Farmers. After waiting the rest of the year for the payment we couldn't bear to pay another year's premium so we cancelled the policy. We do not recommend Farmers Insurance.
I can't trust Farmers insurance to insure my properties. For over ten tears I was with AAA insurance and was very happy with them. 5 years ago a good friend of mine's wife became a Farmers agent. He asked me if I can switch to Farmers and give his wife the business. I agreed and I switched. I insured my home, autos, rental property, and a business. I have been with them for over 5 years until few days ago, I sent a notice to my agent to cancel my insurance policies. My cancellation has nothing to do with agent. It is the claim department and specifically the adjuster is the reason.
I filed a claim 5 months ago for vandalism incident which happened in the business, and for all that time, all what I am getting is the runaround from the adjuster and the claim department. For the last five months all what I have been doing is supplying them with document one after the other they are asking me for. They are trying to find any excuse not to pay the claim. They have not come forward and tell me why they are doing what they are doing. All what I hear that they are still investigating the incident. I feel I have been screwed big time by this Farmers Insurance. This experience with Farmers insurance is the worse I have had.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
Farmers is a large, national insurance provider. The company was founded in 1928 and has grown to provide insurance policies for automobile owners, homeowners and motorcycle owners.
- Long-standing company: Farmers was started in 1928, meaning the company has a long legacy of offering excellent home insurance policies.
- Great customer service: Farmers has developed a reputation for providing excellent, individualized customer service. They are ready to process a claim quickly 24 hours a day, 7 days a week.
- Discounts: Farmers’ website offers customers advice about how they can get a discount on their premiums. These strategies include purchasing multiple policies from the company, asking customer service representatives about specific discounts online or via phone, agreeing to raise deductibles in exchange for lower premiums, and taking precautions to make homes safer.
- Service: Rates and service vary, depending on where service and coverage is being provided in the large area that Farmers serves.
- Rates: Farmers is known for increasing their rates from year to year, making their prices expensive compared to most of the market.
- Best for Traditional homeowners, condo owners, mobile home
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