Pacific Specialty Insurance Reviews

We recently switched our Homeowners Insurance to Pacific Specialty from Progressive, primarily due to cost. We found the underwriting process and the startup of coverage to be a simple and pain-free experience. Better than other companies that we have used over the years. We encountered an issue with our mortgage company related to the inclusion of Pacific Specialty as additional insured that our agent failed to complete. One conversation with Jill **, our Pacific Concierge Representative, resolved the issue in a very professional manner. We are extremely pleased that we made the switch to Pacific Specialty and look forward to a lasting relationship with them.

I've used Pacific Specialty for my motorcycle insurance for going on 34 years now. This insurance has always been very affordable and I am able to have several motorcycles on my policy as a result. It's always been easy to get someone on the phone to change my policy for different bikes and I haven't had any snags in coverage. I can definitely recommend them.

This review is in regard to the exceptional customer service provided by Jill. I am an insurance agent who partners with multiple carriers, but Pacific Specialty remains my preferred company for renters insurance. The customer service from their representatives is consistently excellent, and Jill truly went above and beyond. She provided clear, detailed, and professional guidance to ensure my request was completed smoothly. I truly appreciate her assistance and professionalism.

I am rating my customer service in the time spent with me by representative Julie. She answered all my questions and was patient with my concern since it has to do with submitting photos to ensure we obtain a renewal. I am sure many people call frustrated because of how insurance is during these times. I wanted to take a moment and say thank you for having a wonderful customer service person handling calls in a professional and kind manner.

Then, Thanks to Jessica ** and Janet ** at Pacific Specialty Insurance Co. came to rescue and helped to pay for most of the repairs during the holidays.

I am a senior, and I had such a wonderful Pacific Specialty agent help me with my insurance policy questions. His name is Alberto **. He was very patient, kind, and very knowledgeable and helpful, thank you Alberto!

Jill in Customer service was very helpful. She walked me through logging in so I could print the dec pages on my rental for the mortgage company. Every time I call they handle my questions with competence and ease. They also assist with my CA Fair Plan policy. I would recommend.

Had a wonderful experience working with Jill from Pacific Specialty. Makes our job easier when you work with someone like Jill; not only did she diligently assist with the support our customer and I needed but she also provided her professional feedback and knowledge on related topics. Thank you, again, Jill!

Extremely productive. Jill was incredibly knowledgeable and helpful. Also extremely polite and professional. Can’t thank her enough. Made the whole experience. So easy to deal with. Don’t know what I would’ve done if she didn’t go above and beyond. Thank you

Very Friendly, informative, and consumer-oriented! The staff was welcome and helped me get the most out of my insurance. They did not make me feel like I was being scammed, unlike how car insurance companies act.