Pacific Specialty Insurance Reviews

I am an Independent agent and I write with over 20 different home carriers. PSIC is by far one of my favorite companies to work with in terms of claims, billing, customer service and underwriting. They have their customer service in the United States which is wonderful, you can actually get someone on the phone and they can get something done.

Overall satisfied, claim adjuster did the best she could and worked with everything that was need for all. Understood the all she explained on the work and the repairs, answered all my questions and concerns.

We had a very unfortunate incident that occurred and Chelsea was our claims adjuster. She was so accommodating and easy to work. Her communication was excellent, she answered and helped us with everything we needed, not to mention very patient with us. What we were dreading to deal with, Chelsea made our process so seamless and quick for us. Thank you, Chelsea, we are so grateful for your support.

I had a sudden flood in my house and they took care of everything right away. They were even patient with me even though I got upset, I didn't mean to be. It's just everything happened all of a sudden and even though I was upset it took their time with me to help me understand what was going to happen and they did take care of everything. Thank you so much Pacific Specialty. I'm happy my home is back in order as though it never happened.

Funny I read a few other reviews that were not favorable. My 1st impression is approach. A lot of what you get is what you put out. My experience was extremely rewarding. I spoke with 2 persons Chealsey & her supervisor. Both were understanding and reassuring. I did get multiple quotes, I took the one that fit my requirements and there were no rebukes to my choice. Maybe I just got lucky and the stars were aligned, but I get to reap the benefits. I'm pleased with everything so far. Just waiting for the replacement to happen.

Incompetent comes to mind because for the 3rd year in a row my lender had to beg for a billing statement in order to make my yearly insurance payment through my escrow. The 1st year, I thought it was just a fluke because it was just starting (and almost didn't) then the 2nd year it happened again and I happen to have caught it in time. By this 3rd year and with a 2nd lender, it happened again. The common denominator is Pacific Specialty. They did not give my lender the needed documents for my lender to pay the yearly premium until AFTER the premium was due (and this was after multiple calls to my agent - which alone is a joke - I actually preferred working with the company directly until this 3rd time).

Pacific Specialty caters to despicable building contractors instead of their clients. P.S. adjuster approved thousands of dollars of fraudulent contractor supplements and refuse to reimburse their client for legitimate expenses. They claim "Good Faith" but far from it!

This is the worst insurance company I ever gone with. The pipe on my kitchen sink got a small hole due to corrosion and I filed a claim. The adjuster Kimberly ** was rude and made me feel like a criminal off the bat. Pretty much right away made it seem they'll deny my claim but after when I asked how long will it take to get a answer she snapped and said she barely got my claim 30 mins ago. Shows they are quick to get the yearly premium but when it come down to a actual claim they have no plans to pay on a claim. Their motto policy holders come first is **. In this stressful time in our lives not only were they rude and snappy but pretty much make their customers feel worse. Do yourself a favor and get another company.

I was trying to get a quote and call them but I have speaking problems a this girl help me a lot with my quote, was patient with me and help me a lot with emails. From beginning to the end, she is so kind!

I got overall good customer service once my calls were returned. I have no real complaints considering the business of the times post-storm in the area. I would recommend this company to friends & family.