Pacific Specialty Insurance Reviews

Tried to make change myself on website and was unable to do so. Jill ** patiently walked me through the process. Update completed and endorsement was issued. Thank you Jill.

I highly recommend Pacific Specialty! Kirk ** from Texas state was a phenomenal professional who immediately resolved the policy concern. I will definitely put all my trust to Pacific Specialty and Kirk **!!

I cannot recommend Pacific Specialty enough. They gained my trust as a great company throughout several years of being my homeowners' insurance. The handling of my first claim (ever) this past holiday season... elevated that description to extraordinary. Melissa ** patiently spent innumerate hours to guide me in understanding the numbers, promptly responding to messages, thoughtfully and effectively advising me in navigating each step. Catherine **, while delivering prompt responses, also took a very proactive approach, with an optimistic attitude (similar to Melissa's) and made me feel better about my situation. I think there is no other way to thank them, besides sharing my experience and gratitude with other homeowners. This company has diligent, gracious, and knowledgeable people, who treat customers with high regard.

My insurance sent this people my claim check, and is already two months and they have sent me my money. And went you call the company they don’t answer the call. And I really need my money to fix my roof. I am desperate I don’t know what to do. The amount is 40,000 dollars.

I have Renter’s Insurance and do everything on-line. I wasn’t able to find my current Policy. Things got complicated as my Policy is in a new system that my iPad doesn’t have. Jill ** did her best to get me up to speed, but the old iPad didn’t cooperate. She very patiently tried one thing after another with still no luck. Finally she asked me what it was I needed, as I was not reporting a claim. I just needed to be able to get a paper copy so I could get a DMV Real ID. “Oh,” she said. “I can email a copy!” She stayed with me until we were sure I had it and could print it! I’m 77 and tech challenged, so it was wonderful that she was so patient and understanding! Thank you, Jill!

I had a really great experience working with Edyanet **. My issue took a long time to research, and while I was on hold I could tell she was actively working on it. She kept coming back to reassure me, which helped a lot with my anxiety and made me confident it would actually get resolved. What impressed me most was her follow-through. She even called me back about 15 minutes before her shift ended to continue helping me. She also walked through the website with me in real time, searched my name with me, and made sure we checked everything properly so I could get the refund check I was entitled to. She was patient, thorough, and genuinely committed to helping. It felt like she cared about finishing the problem instead of just finishing the call. Excellent customer service.

I want to recognize Jesus, a manager at Pacific Specialty Insurance, for exceptional leadership and client advocacy.

Great service. My concern was addressed and the service over the phone with Jill and Teresa helped me feel less stressed on resolving the issue with my renewal process. I’ve had this company for many years and I have always felt their service being great.

Professional service on total, policy competitive on every aspect. been a customer for many years find they trustworthy from customer service, to person they always are notifiers of given you the best cover for your protection,

We recently switched our Homeowners Insurance to Pacific Specialty from Progressive, primarily due to cost. We found the underwriting process and the startup of coverage to be a simple and pain-free experience. Better than other companies that we have used over the years. We encountered an issue with our mortgage company related to the inclusion of Pacific Specialty as additional insured that our agent failed to complete. One conversation with Jill **, our Pacific Concierge Representative, resolved the issue in a very professional manner. We are extremely pleased that we made the switch to Pacific Specialty and look forward to a lasting relationship with them.

I called customer service to have a policy reinstated. Jill was very personable and helpful reinstating our insurance policy. She made sure the policy was reinstated on our end before ending the call and was a joy to work with.

I am a senior, and I had such a wonderful Pacific Specialty agent help me with my insurance policy questions. His name is Alberto **. He was very patient, kind, and very knowledgeable and helpful, thank you Alberto!

Jill in Customer service was very helpful. She walked me through logging in so I could print the dec pages on my rental for the mortgage company. Every time I call they handle my questions with competence and ease. They also assist with my CA Fair Plan policy. I would recommend.

I've used Pacific Specialty for my motorcycle insurance for going on 34 years now. This insurance has always been very affordable and I am able to have several motorcycles on my policy as a result. It's always been easy to get someone on the phone to change my policy for different bikes and I haven't had any snags in coverage. I can definitely recommend them.

Had a wonderful experience working with Jill from Pacific Specialty. Makes our job easier when you work with someone like Jill; not only did she diligently assist with the support our customer and I needed but she also provided her professional feedback and knowledge on related topics. Thank you, again, Jill!

Extremely productive. Jill was incredibly knowledgeable and helpful. Also extremely polite and professional. Can’t thank her enough. Made the whole experience. So easy to deal with. Don’t know what I would’ve done if she didn’t go above and beyond. Thank you

Very Friendly, informative, and consumer-oriented! The staff was welcome and helped me get the most out of my insurance. They did not make me feel like I was being scammed, unlike how car insurance companies act.

This review is in regard to the exceptional customer service provided by Jill. I am an insurance agent who partners with multiple carriers, but Pacific Specialty remains my preferred company for renters insurance. The customer service from their representatives is consistently excellent, and Jill truly went above and beyond. She provided clear, detailed, and professional guidance to ensure my request was completed smoothly. I truly appreciate her assistance and professionalism.

I called the 800 number and spoke with Jill. She was friendly, patient, and efficiently solved my problem. I called my insurance producer's number prior to that, and they dropped my call and never called back!

Very thorough conversation with customer service. Was not a scripted conversation, felt like the representative was was able to handle my needs and questions. The representative navigated to me the methods of logging in to my online account by providing links and step by step process.

Alberto was very Courteous and friendly. Alberto was able to handle my request and all of my concerns. I was thinking of switching to another company, but Alberto was able to explain and provide information into why it was better to stay with Pacific Specialty. Awesome job.

I am rating my customer service in the time spent with me by representative Julie. She answered all my questions and was patient with my concern since it has to do with submitting photos to ensure we obtain a renewal. I am sure many people call frustrated because of how insurance is during these times. I wanted to take a moment and say thank you for having a wonderful customer service person handling calls in a professional and kind manner.

While my claim agent, Elaina **, was helpful, responsive, and kind throughout the process—which I truly appreciated—making this experience much more tolerable—the overall experience with this insurance company was disappointing. The claims process felt unnecessarily prolonged due to a lack of clear communication between departments.

I can't imagine a more dishonest claims adjuster than with Pacific Specialty. He induced me to use building a contractor 50 miles away, and yes, the adjuster and contractor were scratching each other's backs! DO NOT USE!

Allstate quoted this company. Have never had a claim on any homeowners policy. Apparently inspector came out and I had a condition to removed wood that was stacked in the woods next to my shed. The most ridiculous thing I ever heard. And I could not burn it because of high fire danger last year. Isn’t it better to be safe than appease a dumb thing like this? Wood in the woods! SMH!!

Then, Thanks to Jessica ** and Janet ** at Pacific Specialty Insurance Co. came to rescue and helped to pay for most of the repairs during the holidays.

I purchased a homeowners insurance policy in May 2024 when buying my home. Due to poor communication on the part of my insurance agent and Pacific specialty, they wound up canceling my policy, not once but twice. This has been the most stressful experience and I cannot recommend them. At all. I feel like they believe me and every time they canceled me, they had a new inspector coming out finding something new. I had to fix on the exterior of my home, which was ridiculous. One of the things they made me fix was a shed roof, and the shed was literally 100 feet from my home. Every time they cancel me, they want another full year of payment paid in full. You would think I lived in a shanty. They have proven impossible to deal with. At least in the state of Connecticut.

Representative Jill ** was very patient and knowledgeable on current changes, she took the time to explain and ensure that all information was understood. I have been with Pacific Specialty for many years and have not had any problems or complaints.

Cindy was very warm to talk to and resolve my issues right off hand. With her professionalism, good work ethic and excellent customer service skills, Cindy is truly an asset to your company. Thank you Cindy!

Recently without proper communication Pacific Specialty cancelled my insurance for a "Roof" problem we were not notified excited, they did not send a letter to notify and/or give us the opportunity to fix the problem. We never received a Non-renewal notices either! Now we are caught in between with no coverage!... They don't even answer the phone line to talk and provide an explanation, I just checked BBB website and this business is at F, with many similar cases, I emailed them directly and still haven't got anything back!

Jill is fantastic. She is helpful, friendly, kind, full of information, and provides the information I need effectively and timely matter. I actually only have the kindest, friendliest people at Pacific Specialty. All carriers should have the same customer training this company has. Kiddos to your company.

We have our renters policy with Pacific Specialty Insurance. I am very thankful that Jill answered. She not only helped me with questions but also helped me navigate through their sign on system. She made it easy! I left the conversation with all my questions answered and felt assured that we have the correct insurance for our property. Thanks.

I had a great experience. Spencer went above and beyond with helping me with my claim. And between him and Catherine I can say that they are truly a dynamic duo. Spencer was always available for any questions I had and responded promptly with any updates.

I am a customer who has recently had the opportunity to interact with your Pacific Specialty insurance team member, Jason, during the claim process. I am writing to express my sincere appreciation for the outstanding service that Jason provided. His assistance throughout the claims process was invaluable, but it was his actions beyond the call of duty that truly impressed me.

This company sucks. I made a claim in 2022 for my tub knobs was leaking and they asked me was there any damage to the floor and I said no it wasn’t overflowing. They told me to call my home warranty and I said oh I called the wrong home insurance/warranty. I called my home warranty and they came and fixed it. So how is that a claim and the young Lady said the notes said toilet but it was my tub. Y’all need to not do this if I called the wrong company. Y’all are crooks and I’m going to have to write our governor or whoever is in charge of home insurance. We work hard for what we have and y’all are trying to destroy what we work for. Someone needs to change the laws when it comes to home insurance because some people don’t even use it. Y’all need to be upfront about everything. It’s giving scam.

Jessica ** appraisal specialist was very professional and efficient and extremely caring about my situation. Also I dealt with Elaina as a customer care specialist. Again nothing but extreme care efficiency and professionalism. I will never change my company insurance. They were wonderful and great

My faucet pipe burst last summer causing a major damage to our home. This had been the first time I had to deal with an insurance claim. At first I was tossed around between few adjusters, but once I landed with Catherine ** it had been a smooth and pleasant process. Catherine took ownership of my initial rough experience and was "on it" right away expediting things to make up for the lost time while patiently explaining to me the process. Everyone warned me about dealing with insurances, but thanks to Catherine my experience with Pacific Specialty was very professional and as importantly very personable at a very stressful time in my life. I am truly grateful!

I had a good size leak coming from the shower and it led into one of my rooms. It was a day before my father passed while he was in hospice. The timing couldn’t have been worse and I was under a lot of stress. I made a claim and had received Spencer as my claim adjuster. He went out of his way to reassure me things would be fixed in a timely matter. He spoke to me every day and gave me details for each step. He really helped me through this difficult time. I don’t normally do reviews but I wanted to make sure this company and Spencer knows how grateful, and appreciative I am of all the compassion and support they showed me and my family. Thank you.

I am an Independent agent and I write with over 20 different home carriers. PSIC is by far one of my favorite companies to work with in terms of claims, billing, customer service and underwriting. They have their customer service in the United States which is wonderful, you can actually get someone on the phone and they can get something done.

Overall satisfied, claim adjuster did the best she could and worked with everything that was need for all. Understood the all she explained on the work and the repairs, answered all my questions and concerns.