Pacific Specialty Insurance Reviews

Excellent customer service provided by Jill who patiently walked me through a process and answered all my questions with care and professionalism. Thank you Pacific Specialty for having Jill there for us!

The customer service I receive whenever I call has been excellent. Representatives go above and beyond and guide me step by step with a very patient and caring demeanor.

This was my 1st experience filing a homeowners loss in over 50 years of home ownership. Yes it is stressful and I admit to feeling overwhelmed with the detail required that I first felt was challenging my claim but with the expert help of your inside adjuster Karina ** and remote estimator Lisa **, I found clarity and an understanding that their goals were to help not only receive the correct compensation but feel valued and respected at a very vulnerable time. I would have rated 6 if the Stars allowed. I know the value of outstanding employees and they certainly deserve that designation. Thank you.

Tried to make change myself on website and was unable to do so. Jill ** patiently walked me through the process. Update completed and endorsement was issued. Thank you Jill.

I highly recommend Pacific Specialty! Kirk ** from Texas state was a phenomenal professional who immediately resolved the policy concern. I will definitely put all my trust to Pacific Specialty and Kirk **!!

My insurance sent this people my claim check, and is already two months and they have sent me my money. And went you call the company they don’t answer the call. And I really need my money to fix my roof. I am desperate I don’t know what to do. The amount is 40,000 dollars.

I cannot recommend Pacific Specialty enough. They gained my trust as a great company throughout several years of being my homeowners' insurance. The handling of my first claim (ever) this past holiday season... elevated that description to extraordinary. Melissa ** patiently spent innumerate hours to guide me in understanding the numbers, promptly responding to messages, thoughtfully and effectively advising me in navigating each step. Catherine **, while delivering prompt responses, also took a very proactive approach, with an optimistic attitude (similar to Melissa's) and made me feel better about my situation. I think there is no other way to thank them, besides sharing my experience and gratitude with other homeowners. This company has diligent, gracious, and knowledgeable people, who treat customers with high regard.

I have Renter’s Insurance and do everything on-line. I wasn’t able to find my current Policy. Things got complicated as my Policy is in a new system that my iPad doesn’t have. Jill ** did her best to get me up to speed, but the old iPad didn’t cooperate. She very patiently tried one thing after another with still no luck. Finally she asked me what it was I needed, as I was not reporting a claim. I just needed to be able to get a paper copy so I could get a DMV Real ID. “Oh,” she said. “I can email a copy!” She stayed with me until we were sure I had it and could print it! I’m 77 and tech challenged, so it was wonderful that she was so patient and understanding! Thank you, Jill!

I had a really great experience working with Edyanet **. My issue took a long time to research, and while I was on hold I could tell she was actively working on it. She kept coming back to reassure me, which helped a lot with my anxiety and made me confident it would actually get resolved. What impressed me most was her follow-through. She even called me back about 15 minutes before her shift ended to continue helping me. She also walked through the website with me in real time, searched my name with me, and made sure we checked everything properly so I could get the refund check I was entitled to. She was patient, thorough, and genuinely committed to helping. It felt like she cared about finishing the problem instead of just finishing the call. Excellent customer service.

I want to recognize Jesus, a manager at Pacific Specialty Insurance, for exceptional leadership and client advocacy.

Great service. My concern was addressed and the service over the phone with Jill and Teresa helped me feel less stressed on resolving the issue with my renewal process. I’ve had this company for many years and I have always felt their service being great.

Professional service on total, policy competitive on every aspect. been a customer for many years find they trustworthy from customer service, to person they always are notifiers of given you the best cover for your protection,

We recently switched our Homeowners Insurance to Pacific Specialty from Progressive, primarily due to cost. We found the underwriting process and the startup of coverage to be a simple and pain-free experience. Better than other companies that we have used over the years. We encountered an issue with our mortgage company related to the inclusion of Pacific Specialty as additional insured that our agent failed to complete. One conversation with Jill **, our Pacific Concierge Representative, resolved the issue in a very professional manner. We are extremely pleased that we made the switch to Pacific Specialty and look forward to a lasting relationship with them.

I called customer service to have a policy reinstated. Jill was very personable and helpful reinstating our insurance policy. She made sure the policy was reinstated on our end before ending the call and was a joy to work with.

I am a senior, and I had such a wonderful Pacific Specialty agent help me with my insurance policy questions. His name is Alberto **. He was very patient, kind, and very knowledgeable and helpful, thank you Alberto!

Jill in Customer service was very helpful. She walked me through logging in so I could print the dec pages on my rental for the mortgage company. Every time I call they handle my questions with competence and ease. They also assist with my CA Fair Plan policy. I would recommend.

I've used Pacific Specialty for my motorcycle insurance for going on 34 years now. This insurance has always been very affordable and I am able to have several motorcycles on my policy as a result. It's always been easy to get someone on the phone to change my policy for different bikes and I haven't had any snags in coverage. I can definitely recommend them.

Had a wonderful experience working with Jill from Pacific Specialty. Makes our job easier when you work with someone like Jill; not only did she diligently assist with the support our customer and I needed but she also provided her professional feedback and knowledge on related topics. Thank you, again, Jill!

Extremely productive. Jill was incredibly knowledgeable and helpful. Also extremely polite and professional. Can’t thank her enough. Made the whole experience. So easy to deal with. Don’t know what I would’ve done if she didn’t go above and beyond. Thank you

Very Friendly, informative, and consumer-oriented! The staff was welcome and helped me get the most out of my insurance. They did not make me feel like I was being scammed, unlike how car insurance companies act.

This review is in regard to the exceptional customer service provided by Jill. I am an insurance agent who partners with multiple carriers, but Pacific Specialty remains my preferred company for renters insurance. The customer service from their representatives is consistently excellent, and Jill truly went above and beyond. She provided clear, detailed, and professional guidance to ensure my request was completed smoothly. I truly appreciate her assistance and professionalism.

I called the 800 number and spoke with Jill. She was friendly, patient, and efficiently solved my problem. I called my insurance producer's number prior to that, and they dropped my call and never called back!

Very thorough conversation with customer service. Was not a scripted conversation, felt like the representative was was able to handle my needs and questions. The representative navigated to me the methods of logging in to my online account by providing links and step by step process.

Alberto was very Courteous and friendly. Alberto was able to handle my request and all of my concerns. I was thinking of switching to another company, but Alberto was able to explain and provide information into why it was better to stay with Pacific Specialty. Awesome job.

I am rating my customer service in the time spent with me by representative Julie. She answered all my questions and was patient with my concern since it has to do with submitting photos to ensure we obtain a renewal. I am sure many people call frustrated because of how insurance is during these times. I wanted to take a moment and say thank you for having a wonderful customer service person handling calls in a professional and kind manner.

While my claim agent, Elaina **, was helpful, responsive, and kind throughout the process—which I truly appreciated—making this experience much more tolerable—the overall experience with this insurance company was disappointing. The claims process felt unnecessarily prolonged due to a lack of clear communication between departments.

I can't imagine a more dishonest claims adjuster than with Pacific Specialty. He induced me to use building a contractor 50 miles away, and yes, the adjuster and contractor were scratching each other's backs! DO NOT USE!

Allstate quoted this company. Have never had a claim on any homeowners policy. Apparently inspector came out and I had a condition to removed wood that was stacked in the woods next to my shed. The most ridiculous thing I ever heard. And I could not burn it because of high fire danger last year. Isn’t it better to be safe than appease a dumb thing like this? Wood in the woods! SMH!!

Then, Thanks to Jessica ** and Janet ** at Pacific Specialty Insurance Co. came to rescue and helped to pay for most of the repairs during the holidays.

I purchased a homeowners insurance policy in May 2024 when buying my home. Due to poor communication on the part of my insurance agent and Pacific specialty, they wound up canceling my policy, not once but twice. This has been the most stressful experience and I cannot recommend them. At all. I feel like they believe me and every time they canceled me, they had a new inspector coming out finding something new. I had to fix on the exterior of my home, which was ridiculous. One of the things they made me fix was a shed roof, and the shed was literally 100 feet from my home. Every time they cancel me, they want another full year of payment paid in full. You would think I lived in a shanty. They have proven impossible to deal with. At least in the state of Connecticut.