Pacific Specialty Insurance Reviews

Jill is fantastic. She is helpful, friendly, kind, full of information, and provides the information I need effectively and timely matter. I actually only have the kindest, friendliest people at Pacific Specialty. All carriers should have the same customer training this company has. Kiddos to your company.

We have our renters policy with Pacific Specialty Insurance. I am very thankful that Jill answered. She not only helped me with questions but also helped me navigate through their sign on system. She made it easy! I left the conversation with all my questions answered and felt assured that we have the correct insurance for our property. Thanks.

I am a customer who has recently had the opportunity to interact with your Pacific Specialty insurance team member, Jason, during the claim process. I am writing to express my sincere appreciation for the outstanding service that Jason provided. His assistance throughout the claims process was invaluable, but it was his actions beyond the call of duty that truly impressed me.

My faucet pipe burst last summer causing a major damage to our home. This had been the first time I had to deal with an insurance claim. At first I was tossed around between few adjusters, but once I landed with Catherine ** it had been a smooth and pleasant process. Catherine took ownership of my initial rough experience and was "on it" right away expediting things to make up for the lost time while patiently explaining to me the process. Everyone warned me about dealing with insurances, but thanks to Catherine my experience with Pacific Specialty was very professional and as importantly very personable at a very stressful time in my life. I am truly grateful!

I had a good size leak coming from the shower and it led into one of my rooms. It was a day before my father passed while he was in hospice. The timing couldn’t have been worse and I was under a lot of stress. I made a claim and had received Spencer as my claim adjuster. He went out of his way to reassure me things would be fixed in a timely matter. He spoke to me every day and gave me details for each step. He really helped me through this difficult time. I don’t normally do reviews but I wanted to make sure this company and Spencer knows how grateful, and appreciative I am of all the compassion and support they showed me and my family. Thank you.

I purchased a homeowners insurance policy in May 2024 when buying my home. Due to poor communication on the part of my insurance agent and Pacific specialty, they wound up canceling my policy, not once but twice. This has been the most stressful experience and I cannot recommend them. At all. I feel like they believe me and every time they canceled me, they had a new inspector coming out finding something new. I had to fix on the exterior of my home, which was ridiculous. One of the things they made me fix was a shed roof, and the shed was literally 100 feet from my home. Every time they cancel me, they want another full year of payment paid in full. You would think I lived in a shanty. They have proven impossible to deal with. At least in the state of Connecticut.

Representative Jill ** was very patient and knowledgeable on current changes, she took the time to explain and ensure that all information was understood. I have been with Pacific Specialty for many years and have not had any problems or complaints.

Cindy was very warm to talk to and resolve my issues right off hand. With her professionalism, good work ethic and excellent customer service skills, Cindy is truly an asset to your company. Thank you Cindy!

Recently without proper communication Pacific Specialty cancelled my insurance for a "Roof" problem we were not notified excited, they did not send a letter to notify and/or give us the opportunity to fix the problem. We never received a Non-renewal notices either! Now we are caught in between with no coverage!... They don't even answer the phone line to talk and provide an explanation, I just checked BBB website and this business is at F, with many similar cases, I emailed them directly and still haven't got anything back!

I had a great experience. Spencer went above and beyond with helping me with my claim. And between him and Catherine I can say that they are truly a dynamic duo. Spencer was always available for any questions I had and responded promptly with any updates.