Lemonade Home Insurance

I do not think that I have anything extra to say--the service was easy, fast, polite and great. I look forward to future interactions with the Lemonade team the next time that I have an inquiry or a claim. This is all I have to say at this time.

The AI model used to respond to claims is next level and I was simply amazed by how fast the whole claim was reviewed and processed. I have never expected anything like this, the whole process took 2 days for resolution.

Speedy claim processing and communication. Kind agents! Ease of submission and communication cannot be beat. Claim reviewed and processed within 2-3 days with funds direct deposited. Check ins help as well to assure all needs are as expected.

I have had Lemonade for over 5 years, 3 years and renter and 2 years and home owner. They I believe have really good rates and their claim process is also straightforward. It’s little challenging to understand at first that all communication starts with an AI chat bot, but it has improved over years and I am hoping that it gets better even more.

Quick response, care, setting expectations on my Fire incident last year in February 2021. Had good experience working with Jonathan, and then with Ms **. Though many follow-ups required on progress. The claims and approval process moved slow and frustrating, as Lemonade will change their own appraisers for loss and contents until lowest cost obtained. That made us lose months and and uncertainty. But in the end they paid up. Special Thanks to Ms. **, Lemonade adjustor, who helped us recently get some more comp for huge list of damaged contents. I wish they paid more. There is a substantial amount still pending and they are asking for more estimates and items list that they did not cover. After 1-1/2 years of follow-ups, and getting repairs, we are exhausted and tired. Have better things to do in life. :-)

We had Lemonade for our previous house that we sold (homeowners insurance). And for our current apartment (renters insurance). When we bought a townhouse (condo insurance) and Lemonade required us to submit a building inspection report. Said that they would be unable to insure because the electrical panel was not meeting code, and the home had galvanized steel pipes. We got them replaced with new electrical panel and PEX pipes, and submitted documentation and receipts. Guess what, they threw us another list of deficiencies that must be repaired before insuring. Half of them were acceptable reasons and another half was perplexing and questionable, especially that the damage were merely cosmetic.

It is a deceiving company that wastes your time and resources. People in Texas are rejected for no good reason. The name matches my experience, We were asked to send a certified roof inspection report which we did. The inspector gave a Stella’s review, as it should be for a new house and category 4 slate roof. To my surprise, they rejected us for no reason, The rejection read “two tiles are discolored”. I am skeptical that 2 tiles broke the camel. Call me skeptic, but not stupid. If you do not want to insure folks with decent houses, then say that. Do not send me to roof inspections, only to waste my time with imaginary flaws.

Working with Lemonade was great. The Personnel assigned to our case, Ashley was very knowledgeable. She was able to respond to any of our questions or next steps promptly over phone as well as email. The whole process turned out to be very easy for us the first time home buyers. The payout turned out decent to cover the damage and renovation, with any haggling. Highly recommend Lemonade. The really do work with their customers and for their customers.

After a water leak in my home caused by my upstairs neighbor, Bryan and the Lemonade team were super helpful, and always quick to respond. Whether it was getting my claim paid in rapid fashion, or the overall customer experience, I am very thankful for them!

I had a failure with my shower plumbing inside my wall, causing water to leak into adjacent rooms and throughout the bathroom. Repairs required completely gutting the bathroom and starting over, along with repairs to a closet behind the shower and part of a bedroom. Throughout this process, getting help from my claims representative was like pulling teeth. There was a week or two that went by that I absolutely could not get ahold of anyone when I desperately needed information so I could start the rebuild process. Having a catastrophe like this in my house was enough stress, and not getting support from my insurance that I pay for made it much worse.