Lemonade Home Insurance Reviews

I have never heard of Lemonade, let alone purchased a policy. They still charged me 20 times over the past few months. Pure fraud.

Somehow Lemonade Insurance charged a small amount on my credit card and I never authorized it! I had never heard of them til I saw it on my statement! Beware of this company! I needed to cancel my card cause somehow they hacked it!

I had a back up issue in my laundry room called to make a claim. Took over a week for someone to get back to me via email. I told them I already fixed everything and would like to drop the claim. They told me it would still be on my record and sent another email stating they would not cover any pre-existing floods in the home for any future event. They also raised my policy at the end of the year.

Worst experience trying to cancel my policy. Several attempts to get a text message and they were of no help. I DO NOT RECOMMEND LEMONADE INSURANCE, not for renters or pet policy. If you can afford going to another insurance company I would.

App or site = Useless. Cannot find way around. Try to see billing invoice loops back to add new policy. Billing is confusing badly. Looks as if you’re charged twice. Had problems with billed before cycle end and messaged cycle end before legitimately ending

Lemonade does automatic renewals of your policy, so make sure to remember this if you switch insurances! They won't cancel your policy if you don't renew. You have to remember to manually go to the app and cancel your policy. This is a big deal, because they won't refund any money if you miss doing this! This means that you could end up paying for a year or more with no hope of a refund! I missed renewing my policy, and did not notice the charge on my credit card statement because I was going through some stressful things at work. The following year, I noticed it and addressed it right away. I was able to recoup my funds for the current year, but they refused to refund me the $193 for the prior year, even though I was able to produce evidence that I had other insurance during that time! The practice of automatic renewals without refunds once the customer catches it is unethical.

I am with this home insurance company for more than five years without any claim. I was surprised increasing my premium for more than 100%. So I decided to cancel or dropped my home insurance with them. So much more frustration this company still continue charging me my premium. I called my back Bank for help. I do not trust this home insurance & would not recommend this company Lemonade.

We took out a renters insurance policy for our child. There was a kitchen fire, and they have refused to cover damages when the lease was in 2 names, but the policy was in one name. They had absolutely no problem taking the money but gave nothing but the run around on simple damage coverage that was very cut and dry their responsibility.

Canceled on me last minute because of the roof being in bad shape, after making me take pictures of every single thing in the house. I got scared so I contacted few roofing companies to evaluate and replace if needed. They told me the roof is in in good shape for another 10-15 years. Go and figure they canceled from a picture I took from far away.

I have been with them for 8 years and from the past 2 years they have been asking me about my roof and to take pics of the exterior. Now they want to take current pics of my interior and I feel that is too invasive. Get your house off of Google Maps and get another insurance company because this company takes and risks nothing because one claim and you are out and not playing their increasingly invasive games you are out. I hope a class action lawsuit is coming soon. Insurance companies are a scam and homeowners should be able to put up a cash deposit instead.