Esurance Reviews

My rates increases although I have no points on my license, driving record is clean, and then when I inquire about the increase, I am told they will get back to me, and guess what? I never hear feedback. My most recent claim was a theft and complete and total loss of my vehicle, I put the claim in 08/2016 and it has yet to be resolved, they have interviewed me three times even under oath in front of their attorney asking the same questions, they have interviewed my spouse, I have provided them several documents, and they keep asking for more and more and something different every other week.

Worst service ever! First of all, my rate kept hiking up every term without me getting into an accident or anything. My car is an 2004 Pontiac Vibe. A couple of weeks ago, I got into an accident where I hit a patch of ice and jacked up my back left wheel and axle. Their first mistake was towing my car to a place 45 MIN AWAY FROM MY HOUSE when I had a tow yard just 10 minutes away from my house. I was shocked to find out that it was totaled. It really wasn't but they claim that it was a $4000 job which I highly doubt.

I have been sitting on hold for hours. I have been hung up on, laughed at, and told that my rates going up is just what happens. I am a safe driver, no accidents, and my car hasn't left the driveway in months due to I am disabled. Run for the hills!!!

My wife and daughter were hit from behind in a car we had for about two months. Esurance came in and ran roughshod over us trying to form us to settle the claim. They wanted to total out our vehicle. With their crappy GAP insurance included, we were still going to lose about $4000 paying for a car we could no longer own if they did that. We want our car fixed. They even forced the person's insurance, AAA, not to deal with us. They have tried every underhanded threat in the book, including trying to force us to sign over power of attorney, have tried to pick up our vehicle and take it to a salvage yard (we have it at a body shop and are not being charged storage fees) without our permission. Now they are threatening to close the claim because we won't allow them to just total out our vehicle. Please, please stay away from them.

I purchased my 6 month policy for 255.00 on 12/2/15. My first payment was 85.95. The person who sold me the policy said I would have a payment reserve in case I couldn't pay a bill which was the main reason I went with Esurance. I paid my payments of 47.45 with no problem until 04/2015 I figured the payment reserve I was promised would cover it but I kept getting billed so I called customer service and was told that Esurance don't have a payment reserve so they canceled my policy for nonpayment on 4/25/16.

Not complicated, choose your insurance, transfers are easy. Had to transfer insurance from one car to another, got new rate immediately. You get to choose what coverage you want, get quote right then.

I switched to Esurance because their rates at the time were a bit cheaper. After 1 claim less than 7000 dollars I was sent an email saying they wouldn't be renewing my policy. On top of that they sent their own person out to assess the damage for that "one" claim and then they ended up going against their own person in order to pay out less on the claim. My claim adjuster called me on her cellphone after hours... yelling at her boyfriend in between getting my info. Esurance is absolutely the worst company ever. I've been a homeowner for over a decade and have never seen anything worse.

In Aug 2016 I began car shopping. In an effort to streamline emails, I created a Gmail account specifically for this purpose. It turns out that I bought a car much faster than I expected and only used the email address ONCE... when I tried to get a quote from Esurance, I was able to get a quote online, but when I called from the dealership to secure coverage I was told I couldn't be insured due to a "no fault" accident on my record. Ok, fine. I moved on.

It is nearly impossible to speak to a human when reporting an accident, service does not include a tow truck during an accident claim. It is believed the company did not investigate thoroughly to determine who was at fault. The customer service is very poor. The cost of the policy is a major factor, you get exactly what you pay for with this company.

Never made it to being an Esurance customer since I was never able to get an accurate quote! On 12/23/16, I received an online quote for auto insurance on three vehicles and received a quote of $549 / 6 months. While trying to purchase this policy, the session timed-out and I had to log back in to retrieve the quote only NOW, the quoted premium was $591 / 6 months. Thinking that there was an error in the quote, I reentered all of my information for a new quote -- surprisingly (or not) the premium was now $612 / 6 months and I gave up for the day.

My vehicle was hit while I was at work. I had to file claim, take time off work, and fight them with every step to get my car fixed. They even tried to talk the guy who hit me into blaming me. Good things we are friends as I was in the building when he hit my car. Very unethical practices going on here. First your guy hits my car. Second: I have to miss a day of work to deal with it. Third: in order to get a rental car, I had to drive 45 miles, then you argue with me about it. Fourth: you argue with me about all aspects of fixing my car, reimbursement, and I lost all value in my car. I have been nice, tried to work with you and nothing but attitude and disrespect. Never ever buy this insurance, this is a horrible company to deal with.

I feel swindled by this company for a second time, 12 years apart. The first time was so flagrant and undefendable that I thought after 12 years that a national company would have corrected their policy. The first time they quite simply gave me a cost and shortly thereafter arbitrarily raised it. After I initially agreed and sent them the money that they asked for to get the policy started, they contacted me by email raising the price. When I complained, also by email in case it matters, they did not respond. I found out at this point that to cancel the policy would cost me $50, and I would also pay for the brief period during which they insured my car. Instead I decided to stay the 6 months rather that just plain lose $50.

For State Mandated Minimum $306.00 for 6 months. For matching my current policy which is near doubling the amount of state mandated minimums the cost would be less $292.00 for 6 months. It is simply impossible to purchase more insurance and pay less. Upon inquiries, I was told, "Well all insurance prices fluctuate". Really??? Same policy w/ 21st for 16 years. I had 3 price changes. 1. When I changed vehicles. 2. When I added a 2nd vehicle. 3. When I became a safe driver my cost went down. You can read the writing on the wall. They intend to continue to jack up my rate until I'm paying what they really want to charge and no doubt they will add a hefty policy cancellation fee to boot. Buyer beware!

OK first off I was in two accidents. Not a fault. My insurance company knew that. I told them that the van was totally messed up. Non-drivable. This lady adjuster for it fixed anyway after I told her that the van was smoking and she knew I was going out of town for a funeral. She was sneaky and did it anyway. Never kept in contact with me as I ask her to keep me posted. This is my van. I can't believe this. Now I have no vehicle. They refuse to help me in no way shape or form. So disappointed with this company. I tried to talk to corporate office but I think they lie about having a real corporate office because I kept getting the same person or department. Sad. I will do everything I need to do to make sure this company don't keep lying to others. Scam because I paid insurance for over 4 months and I didn't even have the van. It was in the shop non-drivable. Like why am I paying insurance if they can't help. Fruitless right.

I had Esurance for approximately three months when what I would consider to be a fraudulent claim was submitted to my adjuster. I provided detailed accounts and documentary evidence that rebuffed the claims of the claimant. Despite my opposition, Esurance ignored all my protests and sided with the other side. They hid behind a claim that they were "doing it to protect me". When I talked to an underwriter, however, I was informed my rates would go up.

I've had Esurance since February 2016. They repeatedly failed to report my policy to loan company numerous times causing me to spend hours on the phone with both companies getting out straightened out. Once it was finally settled I thought I was good to go. Then in Sept, I renewed my policy and they switched me from full coverage (unbeknownst to me). My car payment almost doubled. I called my loan company and found this information out, I was never notified or called by Esurance. I'll be switching companies first thing Monday. I now owe hundreds to my loan company because Esurance switched me from full coverage and didn't tell me. I called Esurance and the lady rudely said I should have noticed my bill went down. I told her to check again, my bill NEVER WENT DOWN and she checked and then said "oh". I will never do business with them again.

I was hit from behind in a car accident by a man who was sadly insured with Esurance. I paid 14k for the car but they are giving me 9k because that is what it is worth online. The problem is that no dealer is willing to pay 9k for the same 2010 Nissan Altima SL with under 100000 miles on it. I have given them multiple comparisons that were at least 1k over what they are willing to pay me and they all are very fair comparisons with the similar miles and same make. They all have been dismissed as not legitimate for some reason or another. The depreciation on the car is 1 1/2 years and they are giving me 5k less than what I paid for it. I'm a young college student and I feel I'm being taken advantage of because it doesn't seem very fair at all that I be at such a loss. This company is garbage.

When comes to customers Esurance doesn't need you. I guess we the customer need them. Mob mind state. Yes Esurance have done everything they could not to assist me here. Esurance has made the mistake initially and want me to pay for their mistake. Every time Esurance has contacted me it was to be firm with me and tell me that I will not be worked with. This is not customer service. In fact America has come to know no customer service. It has became our culture because people and corporations do not care about the little guy. I will pay this. You can also count on losing a customer. I will make it my point to discourage whoever I talk to about your bum company. Word of mouth to this day still generates or buries business.

I was on the phone for quite some time and he became combative when I asked him to mail me a quote so I can compare the insurance I have to what he is offering because he kept saying he would call me later so I can look at my declaration page. He kept telling me I don't have what I say I have and I told him I had just changed my insurance a month ago and I know what I have. He stated that he was the insurance person and he knows. So I said "well yes or no will you send me a copy of it" because I will not talk to him about it until I can compare it side by side and he hung up on me! I work in customer service and he was rude basically the whole phone call and treated me like I was stupid. I would not go thru Esurance if it were free!

I was in a house fire... Okay this place is crazy I promise I've never been treated so bad. I was forced to let the professional service to clean my clothes. In which costs $10k..Yes, $10k. & it's been 3 months and I still have not got my clothes. I've been in a hotel for 3 motel. I feel that if you getting your money in then to treat someone like trash this not nice at all. Then to say that I told them to pay someone 5500 to clean some clothes come on really? I didn't want to go this way but you can't get in contact with anyone about your clothes. Omg really come on. So now that I'm getting a lawyer to handle this so oh well I did my part. Oh yeah to let you know that it's nov 18 in still no clothes and they got paid aug 5th 2016 so whoever reading this please just know I'm not lying. I'm out. I'm dropping them... Please read. Oh I will send you guys proof if you need it.

ESURANCE is the BIGGEST FREAKING RIPOFF in the entire WORLD. You request and agree to a quote. Then they jack up your premium 50%!! THEN THEY ADD A $5.00 TO PAY YOUR FREAKING BILL ON TIME (5 FEES!). Then they charge you 60 freaking dollars to cancel then prorate your premiums and you get almost nothing back!!!! STAY AWAY!!!

Just so you know, the quote I got for car insurance from this company (pleasure only) turns out to be almost THREE times as much as I was paying in Canada, and that was for driving my car to work. I am an accident free, 60 year old driver, with 30 years of a clean driving record. This company insists on charging me, because I am new to US, as if I was a teenager of 16. And they actually penalize people for choosing to live for periods without a car!! In other words, your premiums go up if you have had a period without car insurance. In a world in which we are encouraged to use public transit, walk and bike to get cars off the road? There has to be a better system.

We have had Esurance for 2 years. Our monthly premium started at $62 a month. Exactly 2 years later, our monthly premium is $96 a month. We have had no accidents, tickets or claims in the last 2 years, nor have we changed our policy. We have the same cars we had when we started with them 2 years ago. The first 6 months we apparently had an "online shopper" discount for $8. The rest of the increases took place every month for $1 or $2 a month.

I had my first accident claim to file with an insurance company. A deer ran out and the damage was a complete loss to Esurance. The loss actually is that I chose Esurance. They didn't want to pay for repairs because if it is a total loss, I get to cover the auto loan because they only paid 25% of the loan. All State gap insurance only cover what your insurance covers. I get to pay the other 50% to pay off my loan. So, I paid $42,000 over the last 7 years for them to cover 1/4 of the car. I just want to save the next person from wasting their money. Go to a real company, Esurance is a scam.

I just use the Esurance auto insurance recently. Their NY customer representative does not know the details of their policy. The representative is not patient. She just does not understand my question at all even though I repeat my concern three time. It is bad experience. I will not choose Esurance again.

I found a cheaper rate from another company a few days before my policy was to renew, so I called esurance to tell them I would not be renewing my policy. Since I had recurring billing, that was one month ahead, the first payment had already come out, so the customer service lady told me I had a refund of $224 coming back. That was nice to hear. She said they would be crediting it back to my last known payment method which was a debit card and bank account I had recently closed, and replaced. I told the woman this, and she said ok, she would note it in the system, and request that I get a paper check. I said fine.

I switched to Esurance probably 7 years ago after my son had been rear-ended by an Esurance customer. At that time the company was superlative in every way and so I canceled my policy at the time and went with Esurance. In 2015 upon moving to another state, I continued with Esurance auto and added Homeowners. Sometime between 2007 and 2015... Esurance became an Allstate company and the result is disastrous.

I got a quote that seemed to be about $60 cheaper than my current auto + renters insurance. I also changed my deductible from $500 to $1000. I put in my drivers license number and social at the end of the quote for them to verify my driving record. I had one ticket and accident (not at fault). Both my ticket and accident were from 3 years ago. They asked me to pay my first month and additional month initially. I had no problem with that since I assumed I would eventually see that extra month.

I am very disappointed with Esurance and they are consistent with Geico in that they will initially offer a low premium for the first 6 months and upon renewal, increase their rate exponentially. Esurance increased my premium by over 20% claiming that the State has authorized a premium rate increase, but failed to list statistics justifying the underlying cause. They simply claim that due to higher payouts for accident coverage in the state as a whole led to a rate increase. This is exactly the same justification that Geico used to increase my rate by 25% which led to me switching to Esurance in the first place. (No claims nor accidents).

We signed up and paid for one year of Homeowners insurance with Esurance in June to be effective August 1, 2016. We had a leak in our master bath shower and called them and they started our claim August 8th. We were in contact with an inside and outside adjuster at every step in the process of asbestos, mold and moisture extraction. The tile was removed (all at the inside adjusters approval) and the process started. TODAY, August 31 we are informed that our insurance policy will be cancelled because the review has not been completed. WE DON'T EVEN HAVE OUR INSURANCE POLICY TO LOOK AT!!! This is a horrible company!!!

I got a new quote from Esurance as my Geico policy was about to end and I was considering switching for a little bit cheaper 6 month policy. I received a quote that was around 70 dollars cheaper for 6 months (450/8 mos Esurance, I pay 520 for my Geico plan), accepted the quote and paid for it online yesterday, with intention of canceling my Geico policy today. Woke up to an email that my 6 month premium would be double (900 something) the initial quote and the new premium will be factored into my future payments. I immediately requested cancellation and am working with the bank to do a chargeback on my credit card and to block them from future charges.

I purchased homeowners insurance from them. The premium was high as I had not had homeowners in a while. The house is in perfect condition with new wiring/roof/windows and many upgrades. Upon acceptance of my offer they decided to send out an inspector who wanted to move the home from 2 story to 1.5 and add sq. That was okay not a big deal. He also said the house was under repair because the backside of a room was still being sided. No big deal and an easy fix however Esurance in their infinite wisdom decided at that time to put the value to rebuild my home to approx 570k then they increased the premium from less than 2k to 7K for the year. Needless to say I called and in talking with their rep we decided to put in a request for a new quote with all new information provided by THEIR inspector.

I had auto policy of 2 cars and renter's insurance with Esurance for a few years, then I added homeowners once we purchased a house. I was supposed to get a multi policy discount, but once applied my bill was still the same for my auto. Nobody was able to explain why my bill didn't go down with the "discount". 2 months after settling on the house we had to put in a claim because we noticed some water damage to the ceiling. They canceled our policy immediately because we put in a claim within 2 months of moving in. I have no idea how this is a legal thing to do, but they canceled us.

My daughter was driving through a parking lot and their driver was in a parking spot. As my daughter drove down the lane she backed out and hit my car. They are refusing to pay my claim. My insurance states it is 100% her fault after their investigation. There is no way it is our fault. Now as a single mom I have to come up with my deductible and the two insurance companies have to battle it out. However I have seen multiple posts that they don't even pay their own insured policy holders claims either. They are a joke of an insurance company and should be sued and put out of business. The adjuster for them is totally hateful and still has not informed me that they have denied my claim. They are just BAD all the way around.

This insurance company is fraudulent how they trick the customers. I got a quote after they checked my driver license record and all that bumpy question they ask about your driving history. At first, the price they gave me sounded affordable for me, but 3 weeks after, I found out that they took more money than we agreed on! They charged my account almost double the original price. After I contact them to see why they charged me so much more, they are telling me that they have found an accident on my record from 2013. I've never had this kind of experience with any other insurance company! Very poor and unsatisfied customer service.

I had a misunderstanding with my previous company that caused me to be without insurance for 9 days. I filled Esurance form online, then called their customer service person (I also did the same with a competitor). I asked him: "Is that 9 day gap would raise my premiums?" "No." He said, "Not if you had continuous coverage for more than 6 months before that we can verify." The competitors said it would cost about $300 more. So I went with Esurance. Big mistake. After I sent them all documents confirming continuous coverage for the previous two years, they emailed me that they'll raise my premium by $500 because of that 9 day gap.

Was a customer for 3 years. Never had an issue. Out of the blue they sent me a notification that my policy had to be reevaluated because they believed there was another driver living at my home and I had to prove that they had their own vehicle. That person has not lived in my home for years had no way of contacting them. They cancelled my policy and left me high and dry. Told me they would get back to me in 48 hours... so I switched to GEICO. Got 67.00 off. Good riddance idiots.

I had Geico auto insurance for 9 years without a single incident or problem. Geico slowly increased my premium from $240 to $360, and I decided to shop for a lower premium. Esurance looked okay, they proposed a $270 policy. Then, after taking my payment, they sent me an email asking for documentation for low-mileage usage on one of my two vehicles. And they wanted that strictly in a 30 days period, or they will increase my policy premium to $327. I made one picture of an odometer, and I needed another one exactly in 30 days. But I would be traveling abroad exactly when this 30-days period ends.

I shopped for new car insurance and signed up with Esurance as they had the best rates for my situation. When finalizing the contract online I was informed that my rates might go up within 48 hours after verifying driving record and claims history. I called Esurance Customer Service to ask how I could cancel my contract with them should the rate increase - they told me there would be a $50 cancellation fee. I took the risk and finalized the 6-month contract with a start date about 2-3 weeks into the future. Then I did not hear from Esurance until the day the policy started... I thought everything is fine with the very competitive rate I got.

I purchased a 6 month policy and paid in full on 6/4/2016. The cost was 321.69. I've been with them for 3 years and never had an issue. 6/14 I was billed another 43.61. I called and I was told it was a 'tax' charged by the city of Covington. I discovered this to be not true after contacting a city official. The rep who explained this simply and rudely said 'It's a tax, man!'. I then contacted Progressive, confirmed there is no such tax from my city and was provided with a much more inexpensive quote and purchased through them. I contacted Esurance to cancel this policy and I requested a FULL refund because they misquoted me. They agreed to provide me a full refund and advised me it would be processed electronically.

I have read several reviews regarding Esurance including one which asked how he/she could rely upon these reviews. I'm hoping this will help: I have been an attorney for nearly 30 years specializing in personal injury claims. As such, I cannot tell you how many insurance companies I have dealt with but, rest assured, I have had matters with dozens of different companies. I left my insurance carrier for Esurance because of pricing. This was, by far, the worst decision I could have made. It is important to know that I chose Esurance because they are an "Allstate Company." My experiences with Allstate over the years is that they will stand by their insureds no matter what.

I've been an Esurance customer for a couple of years now. We always pay on time because Esurance makes you pay automatically, and we have never filed any claims with them. My spouse and I both have excellent driving records, with no accidents or tickets for either of us. Our monthly payment for our two cars was about $200. Everything was fine until my husband scuffed a parked car in a grocery store parking lot, and then a week later it rained terribly here and my car flooded, totaling it out. Esurance handled the claim for my husband's fender bender quite well. They were very quick to respond to both myself and the gentleman whose car we scuffed.

I was a customer of Esurance for 1 week. When I originally did my policy over the phone I told the young man that I needed SR22. He assured me that it would not be a problem to add the SR22. Do feeling confident that I made the right choice with this insurance company, I said, "Ok let's write the policy up." Now my first quote without SR22 was $176.00. The very next day I called back to pay and the price went up to $327.00, I'm thinking it was because he didn't add the SR22 yet. So that was fine, I paid it. Within that same week I received a letter from the DMV telling me that I need to show proof of SR22 with my insurance company. I called Esurance to tell them what was needed before the DMV suspend my license.

I have been insured with Esurance for a few years. At first we had a very reasonable policy premium. A few days later we are getting called from the underwriters that our policy was going up saying they just got the reports back and something's impacted the premium. They then called again a few days later wanting me to exclude my husband, who has a CDL license and drives for a living, from the policy due to his driving record. He had no accidents and no tickets for over 30 years but 1 speeding ticket he got in a work truck because the calibration was off and one minor bump on a vehicle that parked right behind our driveway on a street where parking is allowed on both sides of the street and made difficult to get out of our driveway. ABSURD!!

I obtained an auto insurance quote from Esurance.com and subsequently purchased the policy. I paid in full. As soon as Esurance had taken my payment in full, they requested all kinds of proof for their supposed "discounts." They requested proof of previous policy or my rate would go up by $ 300 which was a 40% increase of my current premium. I provided proof of my previous coverage so my policy premium remained the same. The following day (day 1 of my policy being in effect), they reviewed my policy declarations and although I had provided proof of insurance during the last 6 months, they stated that my Bodily Injury Limit was 30k person/60k incident and for this reason, my rating was being downgraded and my policy with Esurance was going from 50k/100k bodily injury to 30k/60k and my policy premium was still going up another $ 205 (which was about 33% higher than the current premium I had).

I filed one claim with insurance and they doubled my premium. They tried to justify this saying that it increased because of that one claim, I lost a "no claim discount", and that my state regulations have changed in the past 2 months. So my 6 month premium for one driver on one car went from $500 to $1000. Do not trust them, they are criminals and I should contact the attorney general.

My family members were involved in an accident in May 2015 and was handled by Esurance. Esurance called them to settle the claim on the vehicle and when we were going over the settlement they seriously undervalued the truck. I ask for a copy of their evaluation and when I received it everything was rated at a low/average private category. They refused to raise it even though the vehicle was in excellent condition. I called a company I was referred to and they negotiated on our behalf. They got the settlement up 3999.00 +tax. I would recommend anyone going through them to call this company. I couldn't believe the difference. He explained they do this all the time and a standard business practice for them. If anyone needs help with their settlement call them at **. They're not attorneys so they wouldn't be any help with injuries but they know cars.

Addressing the claim entered on 05/13/2016 located at UPS STORE, in Vista CA, Collision cased on my left rear side of my vehicle. As I was pulling out of the parking space located at UPS postal store, in Vista CA. I was visual and moving slow to make sure, no one or other vehicle was in the direction I was exiting from. In doing so, the lady, was coming across quickly, not realizing I was on the way exiting the parking space. She was wanting to park in the empty parking spot on my left and hit me causing the collision.

Most drivers rarely need to file an accident claim and can become complacent as to why they should carry insurance. No driver ever wants to be involved in any kind of traffic accident. But accidents do happen and that's when the really good insurance companies shine. Less than 6 months ago I changed auto insurance companies due to rising premiums with my "old" insurer that covered my cars for about 10 years. I went with Esurance, subsidiary of Allstate, for a lower premium, but I think I got a lot more than just a bargain on my premium.

I live in OC CA. I remember first I paid around $500 for one car, then I added a second car with liability the premium went up around $700. In past few years my premium keep jumping like crazy since the Allstate take over. They call it "Esurance Insurance for the Modern world, Backed by Allstate". Since I had been hearing this company slogan they are jacking up my premium from $709 to $986, and my recent quote is showing $1408, which is totally crazy. That is the payment for my both cars for 2 months. This guys are robbing us blind giving excuses policy can change based on many factors blah blah blah. They told me it's cause of the mileage I put it. For the Camry, I hardly drive it. I bought the car, it's been almost 1 and half year I only have.

I, regretfully, changed auto & homeowner's insurance from GEICO to Esurance only 5 months ago, primarily because the homeowners premium was considerably less than Liberty Mutual's. When my auto premium came due, Esurance had raised it by $70. When I inquired why, I was told that I had been "granted" a "new customer discount" & I will no longer be receiving that discount. Well, that in itself was enough to motivate me to find yet another insurer who wasn't going to jerk me around, which I did. It gets better! When I call Esurance to cancel both policies, I am informed there will be cancellation fees on both policies, to the tune of $70! How coincidental! They're getting their $70 one way or another! This is how they intend to attract new clients & retain loyal ones? My advice: Stay clear of Esurance.

I recently changed from progressive for $50 every six months. Huge and I mean huge mistake. If you need customer service be prepared to wait at least 10 minutes. Quoted $645.00. Billed $1100.00. Yes that's right $1100.00. Refunded my money but it will take three weeks. Comical..

A deer had ran into the side of my vehicle April 12th 2016 so I had to file a claim. The only damage done was the right side fender and mirror could be easily fixed but they wanted to total loss it. They offered me 6,000 for my vehicle so I said "Yes because I paid less so I'd be making out". They asked me to sign my title and leave it in the glove box for when the company Copart picked my car up. I didn't feel comfortable so I said "No I'll mail it when I have a exact price you're going to pay me." So they changed it from 6000 to 3300.

Do not get insurance through Esurance! My daughter bought her house and moved in the first of March. It's a historic house and had to have a 203k contractor to paint it. No matter what, being in Ohio, they could not start painting until the weather broke. Esurance has given them nothing but grief for six weeks because it wasn't started yet. Today, with a start date THREE DAYS FROM NOW FOR THE PAINTING TO BEGIN, THEY CANCELLED THEIR POLICY. Really? I'm posting this wherever I can to alert people to how shady this company really is.

Been waiting on a refund from a changed homeowner's policy since March 23, 2016. Finally got fed up and cancelled the policy and now waiting on a refund for cancelled homeowners. Been waiting since April 14, 2016. Horrible customer service. Transfers you to a "licensed agent" who gives you the same excuse, it's in billing being reviewed, then they tell you they are expediting it. Another tells you only 24-48 hours for review, another tells you it was mailed. Still nothing!!! I am fed up.

I have been with Esurance for over 9 years. I have had no claims and paid my premiums every month on time. One month ago called to see if there might be any changes in my policy because my daughter whom I had paid for 8 years had moved from my home. My premiums were (with her) $77.67 a month. No complaints for several years. All of a sudden when she moved from my home, they said she had to get her own policy which I said I would pay for and they took $86.62 from my checking account on 3/25. Mind you they already got $77.67 on 3/15. On 4/18, they took out of my checking account $47.81 for (not sure, still trying to get someone on the phone) and then again, slap me, $37.15 on 4/18. That's a total of $249.05! in 34 days.

This is by far the worst insurance company in business. If anyone is reading this, please take note and take these comments and reviews very serious. If you have heard otherwise from Esurance reviews, I highly doubt it. It is a good insurance company if you dont have to file a claim or need a big job done as a result of an accident or whatnot. As long as you dont file a claim worth 500 dollars you are in the right and ok with them.This insurance company is terrible, I am filing a claim with my state regulators as soon as possible.

The review subject captures the essence of this review. My auto policy was coming up for renewal and I thought it might be time to shop around. I looked at all of the big names: GEICO, State Farm, Esurance, and Progressive. Every time I would fill out my information on one of the online forms to get a quote, I would be amazed at how much I was saving, until I got to the checkout screen. That is when each company runs your self-reported information with records, driving history and a back-end formula to calculate your REAL premium. I had acted premature and cancelled my auto insurance based on the pre-checkout total, so I was committed to choosing a new insurance provider. I chose Esurance because it still seemed I was saving some money, about $35 per month. Not so!

Raised our per mileage rates 4 times in 6 months nearly doubling them and now raised our monthly premium over 30%, and will not apply our credit balance to our 6 month renewal. Have sent numerous emails and all I get back is an email to call them because they won't answer my concerns via email due to some unknown security reasons. There's nothing that others can't see even if I was hacked. Spent over an hour on phone with 4 different people known of whom could answer my questions. I demanded they call me with the answers to my emails. They called and let phone ring TWICE! By the time I answered they had hung up.

I had been a customer with Esurance since 2008. I never had much contact with them as I made my payments every 6 months and never had an accident or any issues. Last November, during a blizzard, a snow plow knocked a streetlight into the street. Because the street light was not moving anymore it was my fault that I hit it. Even though I tried to swerve to miss it I couldn't in the snowy and icy conditions. They were not interested in contacting the city or the police department even though I filed a report. I spoke to several different representatives there during the claim process and each one was from a different location and couldn't even pronounce my name correctly.

Esurance accident claims uses formulas that add 30-50k miles to undervalue your vehicle so that it's not possible to replace it without incurring significant debt. They specifically stated, "We can't include dealer fees in our payments." I can't avoid buying a car from a dealer. Ladies beware. Consumer report ratings are on the money with Esurance customer & claims satisfaction!!!

Company is awful. They have made it a personal endeavor to prolong a claims process for an accident. Some guy named Juan ** from NY. He speaks to you in an awful tone and calls me a liar? Did the police academy not want him? He works for a low rate car insurance company and sounds like he grew up on the streets. My adjuster can barely write an email with full english in it.

Esurance is the worst company I have ever dealt with. They gave me one premium and then a few days after I switched, sent me a email that the premium was incorrect and it was $50 more a month! I will be switching from them and will never recommend them to anyway. Total bait and switch!!!

A brief review, please note I have all emails still currently if needed to show the process, proof. There were so many unprofessional things about this company so I will give a minimal breakdown of my experience. The first year with Esurance went well, they beat out their competitors. The second year I renewed again they beat the competitors. However during the second year I had what appeared to be a drunk driver hit my car, regardless, it was a hit and run which destroyed my car. From the picture you can tell someone hit it, not it hitting someone!

My 26-year-old son bought a car. A month after, he got an email with his policy updated. Esurance had put my husband and I on his policy without our permission? They didn't even contact us to put us on his policy. When we called they said since we all live in one household that his policy would include all of us. I called my insurance company and they said that my husband and I have insurance and didn't need to be on his policy and "no one should EVER put you on a policy you don't know about."

My overall experience has been horrible. I've never dealt with a company where no one is on the same page and their superior does nothing at all to make things better. For starters, I was quoted and locked in on my insurance at $153 monthly. Since then I have spoken to 3 reps and my monthly payment is $172 from the initial quote of $139. On top of all that, the whole time, my vin and year of the car was wrong so technically I wasn't insured the week that I've gone they this. I must say, they were the cheapest but to be back my Allstate is not so much of a good look. Moving forward after my current policy, I definitely plan to go with another company. Experience with them has been horrible!!!

The first thing that irked me about this company that I did not like was that they had automatic renewal defaulted. Meaning, If I was not paying attention, they would have started charging me for a new contract a month prior to that new contract even beginning. That's not cool, because I was going to make a switch to another company that was roughly $50 cheaper on a monthly basis.

My husband and I had Esurance when we lived in California and loved its low priced insurance and affordable. We have always had the good driver and usually had the multi-car. When we moved to Oklahoma they didn't have coverage so we have had to go with other companies and we have had to switch twice due to increases because they just slowly creep up. However, now Esurance coverages Oklahoma and we have switched over. We have Allstate which is basically Esurance but apparently they actually give you the Good Driver, and the Multi-Car and a few other discounts.

You may enjoy low sign on rates with Esurance. But they hiked my rate up twice in the first two years. The first was up $15 (not bad) in 6 months. The second hike was up $57.00. No driving record change. Said it was a statewide increase. Thanks for rewarding my good driving Esurance. I'm moving elsewhere.

DO NOT PURCHASE ESURANCE if you are Medicare recipient! Please do not buy their Med Pay or Personal Injury Protection coverages!! Not only do they NOT PAY IN A TIMELY MANNER once claims are accepted, Esurance and its employees MISREPRESENTS THEIR SERVICES, POLICIES, AND VIOLATES STATE STATUTES. Not only did they not pay me, the named insured, they took it upon themselves to pay my benefits to Medicare WITHOUT my written assignment of benefits because they say, Medicare paid my hospitalization when I had a car accident. But isn't that the general reason any person would buy a PIP coverage, to help them with out-of-pocket costs in the event of a disabling car accident???

I signed up with Esurance last year because my previous insurance company raised my rates excessively after the first year. Esurance offered what I felt was a fair rate. I was pleasantly surprised that my 6 month renewal did not include a rate increase. Now, after a year with the company, they raised my rate by $81 for the next 6 month period. No fault of my own! They said I had lost my 'switching over' discount which was 5%. The rest of the increase was 22%+ just because they felt they needed more money. I might add that my state of Iowa agreed with their request! I'm not sure if the state ever denies a company's request. Here's what is so frustrating. This isn't the first time I've switched auto insurance companies due to an increase in rates. Don't get me wrong. I'm not saying there is never a need for a rate increase. I'm just more understanding if the increase is in line with inflation and other factors, like driving history, for example.

My payment was a week late because of lack of funds and I told the rep I spoke to that I would make my payment the following week. The rep said that was OK. They have since cancelled my coverage and request I pay the full starter fee again. When I told them the previous rep said next week would be fine, I explained my financial situation and he said he understood, would make note, but my payment the following week would be accepted. So the new rep then got snippy and said "well I don't see how that's possible but you're gonna have to pay the 400 dollars to reinstate your coverage." I can barely get my regular payment of 157 in a month due to my small paychecks. How the hell can I come up with that much more. Could have been avoided without the miscommunication. Very disappointed. Will never use Esurance again.

Cancelled my policy one month prior to renewal because I got a better price elsewhere. The rep said she would refund $9.00. I said "You charge me $56.00 per month for insurance. I want $56.00 back." At that time she informed me that there is a $50.00 cancellation fee. I DO NOT RECOMMEND Esurance.

I called Esurance before I purchased a policy. I had an accident roughly three years ago. I spoke with a representative and told the rep that I had the accident and was told that they would be calling me back at 5:15 pm EST to finish out the process. So I purchase the policy online and my rates skyrocket because of non disclosure of the accident. I tell them that I spoke with a rep and the first rep I speak with hangs up on me and then the other supervisors tell me that I never called in and even if I didn't it has no bearing on the policy I purchased. I currently don't have the funds to continue to purchase insurance. I will be letting this policy go in a month and hopefully be able to get insurance with an honest company. I will never recommend buying insurance through this company again.

I signed up for an Esurance insurance policy online. After I chose my price/policy, the website told me that it was verifying my consumer report to make sure the price was accurate. After that, I signed up and paid the beginning fee of $418. The company immediately withdrew the money, then a couple hours later, I received an email saying that I needed to confirm my previous insurance policy.

I was at first very happy when I got a quote from Esurance it was a little cheaper than my current insurance company and a lot cheaper than any other insurance company in Missouri. But I started doing my homework on this company and on this site I observed customer after customer reviews stated Esurance will hook you with a low rate then raise the rate and renewal. I started to think about the old saying cheaper is not always better. It is the quality of the insurance with price that matters most.

In a nutshell, this has been going on for almost a year. I am trying to get them to give me my deductible back. They say Cumberland Farms admitted to 50%. How could I be at fault at all in my lane? The truck, plain and simple just came into my lane and I was squeezed into a snowbank. The car work was pretty much done except for a few dings and the car stereo is defective. I can't directly link that to the accident but it worked fine before it. All I get when Pershing this is tossed from one rep to another. Some were polite others not at all. As far as I'm concerned they still owe me at least the $250. In all fairness they have been quick in getting my auto body place paid. Also as a result, they raised my premium over $100 per month without discussion and then lowered it after Cumberland Farms' admission. All without explanation.

This company is Horrible. They raised my insurance $200 a year for no reason stating their cost of business went up so I have to pay more. They didn't notify me of premium changes since they take it directly out of my bank account. After I called to find out why I wanted to see if there was a way to save some money since my policy renews on the 28th. After waiting 25 minutes on hold I finally got to speak to someone just to be put back on hold again. By the time I got done they wouldn't give me a cost and said I had to go online, make changes and wait two days to see the cost. During that time I hit a deer and they refused to cover it when I paid for full coverage until the 28th. I was told just because you paid for it, don't mean you have it! Beware of this company.

Esurance's slogan "sorta you isn't you, Esurance helps make sure you only pay for what's right for you, not someone sorta like you." WRONG! BUYER BEWARE: Your rates will increase even if you are a LOW risk driver. So their slogan, is completely a lie. When I purchased a policy through them about a year ago (2-3-15), I was ecstatic that between my auto insurance for 2 vehicles and homeowners insurance for our home, we were saving nearly $400 a year. Not bad right? Well, when my first 6 month term can due to renew, they increased my premium by $28 ($56 a year). Despite not having any tickets/accident/claims of any kind (EVER, not just during my policy term with Esurance), I thought, well, ok that's not a huge increase and I'm still saving money. So I let it go.

On a Saturday (2015) I needed car insurance. I called everywhere and remembered an email that I received from ESURANCE promising a low rate. I explained to them about a car accident that I had back in 2014 and a speeding ticket I had back in 2012. I explained to them that my car was registered in NC. They sent me over to a NC Agent but when I told the NC Agent that I was in NJ working I was then transferred to NJ Agent. With this NJ Agent I was quoted at $858. The NJ Agent ask for my address and I gave them the NJ address and they found about 8 other names that had used this same address that I was staying at. When the agent saw this I was told that my policy can possible go up to over $2,489. They ask me who those people were. I told them that they were relatives who at one time lived there but were no longer living there and that they were not driving my car.

I own a Mercedes. One of the requirements if you lose the keys is to get the car towed to the dealership. My ordeal started at 9am in which they schedule a tow for 11am. All was explained in the tools that would be needed some type of dolly, due to the keys being lost and no access to the inside of vehicle. First tow driver, had no idea he was suppose to have the equipment and told me it was nothing he could do and I need to call my Roadside assistance and road off "Auto Access Towing". Call Esurance back, had to explain from start to finish, they scheduled another tow with the ETA of 2:05pm "Metro Atlanta Towing Service LLC". Tow driver arrived, stated he had the equipment but it is broken and I needed to call their office. They stated they had a truck that could come and be to me in 20 to 30 minutes. I am still waiting on this truck and it is now 5pm.

They lured me in online with a lower quote on my car insurance. Once I signed on to accept the quote, they quickly called me. And all of a sudden, the rate they quoted me went up. They said because I had been involved in a car accident. This was a no claim, no fault, no ticket accident! But they used it against me and all of a sudden, I didn't qualify for their safe driver discount even though it wasn't my fault! I haven't even had a speeding ticket in 20 years! They were still a few dollars cheaper than Elephant Auto so I signed anyway, only to be charged a 7.00 monthly installment fee! So they charge me 7 extra bucks a month because I have to pay my premium monthly??? Then a week later, they call me to say they see it was involved in a car accident a few years ago and they needed to reexamine my policy!

I have had Esurance (backed by Allstate) for 18 months. Every 6 months they raise the rates minimal 30% without explanation and refuse to when asked. Also I was denied access to my online policy documents without agreeing to renewal terms. They also refused to mail hard copies to me. Ironically, their ad popped up when I came to this site for their reviews! Seems like they lure you in with low rate then slam you with frequent, unjustified increases. Kinda like "bait and switch" tactics that brick and mortar stores use. Poor customer service as well. When I tried to get quote from Allstate directly online they collected all my info and then said they couldn't find a record of me... So I did not get a quote while 4 other companies with the same info had no problem finding my record. I give both Esurance and Allstate two thumbs down!

I was a customer of theirs for several years and when it was time to renew my insurance it went up from $120 to $285 a month for basic!!! I asked them why and they couldn't give me an explanation. No new claim had been made against me. When I asked about a claim I had dealt with them on, it took them 4 months to send someone out to look at my car like they offered to do!!! They also said the reason it might of gone up was because auto insurance went up 6% in Massachusetts. Funny I don't know anybody's who's had.

Very frustrating calling these people! 1st, they started harassing me about adding people on my policy just because it shows up that they've used my address or have lived at my address. They threatened to cancel or not renew my policy if I didn't add these 3 people on my policy. When I called I have told them I didn't even know who those people were they were making me add to my policy and they said they can't find any other address for them so they couldn't remove the information and I needed to add them. Stupid assess!!! Why would I add people I don't know on my policy and list them as drivers??? They try to sound smart but every time they opened their mouths, they sounded more stupid!!!

Esurance will lure you in with a low premium for 6 months then - even with no tickets, no accidents, no changes to your address or the car you drive - they try to sneak in a 28-30% increase at renewal time. This happened to me twice.

Dealing with these people is so frustrating. When you call the main phone line they try and sell you stuff and run advertisements on their phone line. 1st: They are never available. (Every time I call no one picks up.) 2nd: Extremely unprofessional and rude. 3rd: They take their time with dealing claims. Worst insurance company ever. I have dealt with State Farm and Geico and have had a way better experience. STAY AWAY from Esurance! I am specifically talking about the Plant City office in Florida - very unprofessional.

Have NEVER seen such incompetent, unhelpful, ignorant people in my life! Mixed up our account with another account and cancelled our service. Sent cancellation to wrong address. Trying to correct their ignorance for 3 months! DMV fees of $375+ are now MY responsibility because of their screw up! Spoke to pompous ass manager who was rude and nasty. Hung up, called Geico and got better plan cheaper within 10 minutes!

***WARNING*** NEVER USE ESURANCE!! They are a horrible insurance company! They can't be backed by Allstate! That's BS!! I can't get in contact with anybody in Claims. The claims adjuster called me once and stated that she filed the claim. Called the other party's insurance company and a claim was never filed!! Now I can't get in contact with the claims adjuster at all. If you call customer service, you will be on hold until you fall asleep holding the phone in your hand with that horrible, annoying music. They will not take care of anyone but themselves by forcing you to sign up for automatic debit for your monthly payments! This company is Garbage! If I could give them Zero stars, I would! They are Dookey!

Signed up with Esurance about 2 years ago and in the 2 years my premiums have more than doubled. Makes me very suspicious when insurance companies renew insurance every 6 months. I have had NO Accidents, NO Claims, NO tickets (clean driving record), I'm over 40, married, employed, great credit. Seriously cannot determine why the premiums go every 6 months. I switched to Geico yesterday, not sure if my experience will be the same but eSurance is smoke and mirrors.

Horrible company with no ethics. I purchased policy from them effective 1st of the year and I paid the price they quoted. On 2nd I get a letter that your premium is increased by 100%. They first give you a lower quote, then they increase by some percentage and you pay for it thinking it is final and later after policy is effective, they come back with another increase. Please stay away from this company.

Very poor customer service. My ex husband and I are under the same account but I only owned 2 vehicles under my name and that's what I paid for. They accused us of having a business of selling vehicles. We don't have a license for a business. All I did was trade in one of my vehicles to a car dealership. I think he might have sold one of his old vehicles and taken it off the insurance. I'm not very sure cause we don't live together but he told me that he still has his cars. Glad I will be going to a better company. I wouldn't recommend Esurance to anyone.

We have this esurance. They are a joke. Had a accident where a rock slide hit my truck. They have came up with reason after reason not to pay as far as I the vehicle owner was excluded from the auto policy. I am looking for other people in the state of WV that esurance has screwed over to start a class action lawsuit against them. I have current coverage with them and they do not want to pay the claim.

I hate them so much!!! They have cause my car to repossess because they refuse to pay the body shop!!! Do not use them for insurance. You will regret it like me!!! I have no car. Esurance is a piece of crap insurance. That's why they need Allstate to back them up. They are no good!!!

I have been a satisfied customer for nearly 3 years, have been continuously insured for decades, and have no claims filed in many, many years. Suddenly, my credit rating (that has been the same since this policy's inception), is being used as justification to nearly double my rates.

Accepted my money and gave me a DISCOUNT based on my record, only to have them cancel me because I'm not currently licensed in my state, like I was 15 years ago!!! Was licensed in another state after that but apparently that doesn't matter (lived abroad in between). So now they have 500$ off my money to cover 1 month of coverage (@130) HORRIBLE COMPANY!!!

I am unsatisfied as a loyal Esurance customer (auto and renter policies) with the entire process involving my burglary claim on Oct 23, 2015. It's now December and my claim still is not processed. I have been a auto Esurance customer for nearly 6 years. Since I have been using their services I haven't had any problems until now. I decided to purchase their homeowner insurance because of savings and the history that I had with them as a customer. This was a bad decision. My home was broken into and I received the worse customer service and lack of professionalism from the claims department. They do not properly return phone calls or update you on your claim. I provided all the pertinent information that was requested of me in a timely manner, and this situation still appears to be unresolved.

I have no income so my policy lapsed for 3 days until I could get payment. I called to see how much I needed to reinstate and was quoted a price more than double my monthly payment. I had no claims or anything. Hard times fall on people sometimes. I was trying to keep my car insured the best I could, but if I didn't have the monthly payment on time, how would I pay over twice as much?

I was shopping for auto insurance prices and came across Esurance offering a lower price ($1300/6m). Was cheaper than what I was paying originally ($1800/6m) from a different insurance provider. I was asked to submit my old policy documentation to Esurance to confirm that I had continuous coverage so I faxed my old policy documents. Right after my coverage started with Esurance, 1st day I got an email that the price was $1800/6m instead of $1300/6m based on the coverages I had with my old insurance provider.

I had 2 cars on my policy and I went on to my account and removed a car I had forgotten to remove which I had sold a month prior. It was easy to make the change to my policy. After I updated the policy I sent an email inquiry asking if I was eligible for a partial refund on the car I cancelled because I had proof that it was sold and insured to someone else. I never in any way asked them to touch my policy. Someone misinterpreted the question in my email at Esurance and went ahead and cancelled my policy immediately without even calling me. I only found out luckily because I saw an email stating it was cancelled. I called customer service and they admitted fault claiming someone misinterpreted my request. She sounded like she was not too familiar with the steps required to get my policy backdated. She also told me horror stories about car repossession in NY state because people got pulled over with lapsed insurance coverage.

I was comparing insurance rates for car insurance. My current provider GEICO was charging $1,800 for 6 Months for 2 cars and another offer was from State Farm for $1,680 same coverage. Also I got a quote from Esurance for actually $1,380 and I provided all information SSN, Driver License, records etc, etc. So I switched to Esurance and after I paid via CC online a couple of days later I got notice from Esurance that they re-rated the insurance and it's now $1,999.

We deal with auto insurance claims fairly regularly and this company is by far the most difficult and unfair auto insurance company that I have dealt with in my 15 years as office manager at our clinic. The adjusters are rude and the claims are not paid in a timely way, they are unreasonable in their request for records and claim over and over again that records were not received after being sent numerous times. I would not recommend them to anyone.

Have been with Esurance for 7 months with a month to month payment plan. On October the 22nd we paid 700 dollars to Esurance for the renewing premium and that month's insurance premium I guess. On November the third I get a message from my bank for ACH charge because my card was overdrawn and had to refuse payment to Esurance for $200. We call them to find what is going on and they said we never paid the new renewing premium and that we only paid $11 on the 22nd and the rest on the first of the month and now our insurance will be cancelled because we failed to pay. They are overpriced and have terrible customer service and steal your money.

Esurance is a SCAM. Initially they offered better rates than competitor like GEICO, State Farm and Progressive. 2 Weeks later they raised my rate by 50%! I called and cancelled this scam the next day. Rep told me my refund would be 80% of my 6-month premium (for a policy I had for 20 days only). Esurance only refunded 60% of my money. They took 40% of my 6-month policy for a 20 day policy. They scammed at every turn. Plus the extra headache of dealing with their reps. Stay away. Stay far away. You have been warned. These criminals need to be prosecuted in the court of law.

I have been with Esurance for 6 months, I sold my car and I wanted to cancel my policy. I started this a week ago, keep in mind I am still being billed for a car I don't have. So I sent in a cancellation request fax, they said it was missing something so I said "Fine send me a template of what the letter should say." So I did it again, following the template. They still told me it was missing something so I did it again, 3 faxes, 2 calls to customer care and this is still not resolved. Now instead of getting money back I am going to owe another month because of the elapsed time it is taking to get it canceled. Don't go with this company. They also raised my rates for no reason. I have done no claims or get citations.

At first Esurance offered a lower rate than my previous car insurance. They took first and last payment for my 6 months term, which I was ok with because I was saving a few dollars. They asked for a "renewal payment" 2 months prior to my term ending. Why? Every other company takes your renewal payment at the time of renewal. I found this quite annoying considering that my new rate was a lot higher ($169.00 to $208.99). Why? I hadn't had any accidents or incidents, clean driving record, no tickets. I called to question why did my premium go up, the agent (which seemed very bored when speaking to me) told me that my "new customer" discount no longer applied. When I asked about any additional discounts that may be applied she went on to tell me that insurance rates never go down and they ALWAYS go up. In her words "it is a myth that insurance goes down with time". Really? Then why was I able to find better coverage elsewhere?

I wouldn't even give Esurance 1 star with how poorly they treated us. After receiving an email that my policy was cancelled, without any notification, I called to resolve the issue only to be told that there was nothing they could do. I tried to fax in various documents for a co-signer on my auto, but they claimed they didn't receive them although they received the first round of faxes. Therefore they cancelled without warning. When I called to ask why, they didn't even try to apologize and increased my premium $200.

I have had no accidents or claims, so I am currently satisfied with Esurance. Their website and billing methods have been very easy to navigate and deal with. I have been able to change my policy easily online when we added an additional vehicle to our household. I have never had a bad customer service experience with them.

My auto insurance is ok, customer service is good. Honestly the worst part is the price. Paying as much as I do is just terrible, but other than the price my insurance is fine. Would I recommend it to others? Not really, I would tell other people to look around first. Look at all the prices then pick the best.

My husband deals with them more than I do... no complaints thus far. I like that everything is accessible through internet, which makes things efficient, fast, reliable, and good. I like to document my transactions.

I've had Esurance for several years now. I'm somewhat satisfied with them. I've compared prices in the past, and they're considerably less expensive than most of the companies out there. I've had no real problems with them, however, I'm now over 50 and considering trying another company.

I am very unhappy with the recent experience I've had with this company. I live in New York and this past winter was a very bad one. I was coming home one night from work and my car skidded on a patch of black ice and I hit a mound of snow in front of my house. My whole front bumper was cracked. My car at the time was a lease that had to be returned very soon. I didn't have the money to pay for it out of pocket. We have car insurance for a reason, for incidents like this.

I appreciate Esurance. They have terrific customer service and great rates that decline every time our policy renews. However, I'd like to see them offer better incentives like better safe driver discounts, car replacement guarantees in case my car is totaled. I'd also like to see discounts for other products, similar to how AAA works. I would definitely be more likely to recommend Esurance if this were possible. And I'd be a happier customer as well.

Esurance was easy to sign up for! Went through all the documents, filled out the driver exclusions, admitted to the at-fault accident one year ago, agreed to the down payment and monthly payments. Today, a month later, I received a notice that they are terminating coverage due to not receiving the Driver Exclusion Form. However, the Driver Exclusion form (with all my and the excluded drivers' information) is right there in their website under documents. It is also plainly noted on the Auto policy. Upon calling them, they basically gave the answer that they were unable to help even after I pointed out that the documents exist, are filled out by me, and reside on their website in my account.

They're really fast but getting expensive. I've had them for years but it doesn't matter.

It is an adequate car insurance. You get what you pay for. It has low monthly rates and meets state requirements. I have never had to file a claim but anytime I have called to add or remove a vehicle the customer service representative has been very polite. They also have a very easy online website that allows you to make payments or changes yourself.

So far I have not had any problems, nor have I had to file any claims. Transactions are fast and easy, as they deduct the payment automatically from my account each month. I find this to be the easiest way, and if I have a question, the customer service people are more than happy to help, quickly and efficiently.

The prices are very fair and the customer service is excellent. The website allows you to manage your policy very simply and they will work with you if you are having trouble making a payment.

Esurance has been a blessing to me. It is very, very nice to be able to do everything I need to do on a website and not have to deal with agents, appointments, sitting in an office, phone calls for quotes, etc. I'll stick with them for a long time.

It was very easy to switch over from my prior car insurance and the rates are fair. Excellent customer service. Very helpful and friendly staff in my experience so far. It's also nice to be able to make most of my changes for my policy online.

Switched to them recently and am very pleased with the way they helped and also saved a good deal for the same coverage I had before. They were very helpful and accommodated me on a payment plan. Also I added a renters policy which had the same coverage I had with a previous plan and also saved a good deal of money.

I have had a very good experiences with Esurance. I am able to adjust my due date if needed and they have been very helpful the few times I have had to contact them. When I had an accident about a year and half ago, they were very helpful with my claim.

I really like this company. Prices are absolutely reasonable and it is easy to customize your coverage. Their customer service is very helpful, working to resolve questions quickly.

I really like my auto insurance. Whenever I have question they answer them as accurate as possible. They also offer great deals for students. I'm very pleased with the prices. Some companies are extremely expensive and really don't offer much services for your buck. I also like that they are backed up by Allstate insurance. I would like for them to get a reward program for good driving programs or rewards for paying on time or making a certain amount of on time payments. Overall I would recommend them to others. I also would like them to advertise more commercials about their company and services.

At first Esurance provided insurance at a lower cost than previous insurance companies did. After each contract of coverage expired, Esurance rewarded my customer loyalty by raising the cost of the next contract for identical coverage. When compared to other insurance providers the newly raised Esurance contract rates are still less expensive. Yet when I think about it I become quite irritated about the slight increase of rates by Esurance.

I have had no issues with this insurance company. We have renewed several times and have never had to file a claim with them. It's quick and easy to get insurance with them over the internet, they are a part of Allstate so that makes them more appealing to me and I have no problem recommending their services to anyone in need of insurance. :)

Esurance is a great insurance company. They are very helpful and easy to get in contact with. I needed to change my address and make a payment over the phone one time and it was fast and easy to get a hold of someone to help me. You actually talk to a real person not a machine, which is always a good thing.

They were the least expensive but raised their rates. The process of getting a quote and purchasing the policy were very easy. I'm not sure if I will keep Esurance in the future.

I have been with Esurance for over 2 years. Every year I try to shop around to find better deal, but every time I found out, Esurance gives me the best price and best coverage. Through these years I have never had any issues with Esurance, no matter the payment, the claim, the change of coverage, they all handled very well. Every time I call the customer service I always very easy to get hold with somebody and they can always solve my problems or answer questions in very good manner and make me satisfy, and every once a while they send me emails about the maintaining, repairing and how to take care the car. So far I am very happy with my car insurance company - Esurance. I want to keep my relationship with this company, and I hope to let more people know about this company, because I want my friends can also save their money and get the service they desired.

I have not had any trouble with the insurance company. They are easy to contact by phone or Internet if I need them. They have good rates I can easily afford. It was really easy to sign up and get a quote online. I referred my parents and they also use the same insurance company. I got a quote in less than fifteen minutes. I would recommend Esurance.

I have not had to file any claims with this company and I have had no problems. The customer service was great when we set up the plan. And everything was sent through email so I could print it up.

I like it because it's very good and I feel safe in my car. This insurance is very useful. Love is perfect for me. This insurance is the best, I feel that my family is safe in my car. I thank my insurance for being there when you need it. Thanks, my insurance is the best of the best.

I have a good insurance with Esurance. They have good rates and prices and different levels of protection so you can find the right plan for you. They have insurance online so you can check policies and billing information online and has e-pay so you don't have to get mail from them if you don't want to. They also are part of a bigger company of Allstate who also has good plans and rates. I would strongly recommend Esurance to someone.

I regularly check rates (about once a year) and Esurance has been the cheapest for us for the past three years. During that time they were very prompt and fair with the handling of a claim we had and with our payout to get a car fixed. I am pleased with their price, customer service and notifications. It's also super easy and fast to do everything to do with our vehicle insurance online. I'll continue checking rates regularly, but we are quite happy where we are at right now.

I chose Esurance because I was in an accident and the gentleman who caused the accident had Esurance. Their customer support at that time and since I have begun using them has always been pleasant and helpful. It is nice talking to people over the phone who are pleasant and understanding.

I've never been in an accident since I've been with them. But I have had to call and make changes and ask questions about various things. Their employees are always friendly, patient, and informative. I've never been put on hold for a ridiculous amount of time either. Their website is also very user-friendly and makes it easy to handle most things through the website.

This company gave me cheaper rates than the other companies were offering. The customer reps were very nice on the phone. They spoke very clearly so I could understand them and explained everything I was going to pay for. They also looked online for their competitors rates to show me how much I would be saving. Always patient with the customers when they are asked questions.

My husband switched to Esurance and hadn't given me the policy number or any information I needed to log on to the app, when I was driving to work one morning and had a blowout. I couldn't get in touch with any family to help me (since I didn't have a spare) and my husband was at work and this is our only car anyways. So, I called the Esurance roadside assistance, unsure if I was going to be able to get any help without knowing anything about our policy and how to access it. She worked with me to find my policy and even gave me the number (after I had confirmed all her security questions) so if it happened again, it wouldn't be such a hassle to find the policy.

I have been with Esurance for over a year, never filed a claim, never had any problems... until I needed help. I pay extra for the Roadside Assistance Feature. Not only is that number NOT included anywhere on your insurance card, it's not listed anywhere at all. So you have to go through 5 minutes of prompts just to a rep on the phone that can transfer you to Esurance Roadside Assistance, apparently a completely different entity. So I am broken down on a 4 lane, heavily trafficked interstate, up against a 19ft cement. I am told it will be 3 HOURS before the tow company will pick it up! 3 HOURS!!! This is not the middle of the night, it's not some podunk town. It's 8pm on a Wednesday in the capital city of my state. There are 300 tow companies within 15 miles of where my vehicle has broken down. Just pathetic.

Esurance is great! We haven't had any issues with them since we switched to them and they are always available for any questions or concerns that we have. Esurance provided us with the most inexpensive insurance rate and the quality is superb. We recommend Esurance to our friends and family.

We used to have other car insurance companies and felt like we were overpaying. One day we decided to look into Esurance and realized that we were right! We were overpaying! We were easily able to obtain a quote and purchase their website and we have the same amount of coverage for about half the price.

First, just let me say that if you are the type of person who wants to save $25 or so and doesn't mind spending hours and hours trying to get back non-authorized charges to your credit card and correct their mistakes, Esurance might work for you. Their first mistake of many was that they double sent me driver's tracking device and wanted to charge me for the extra one even though I returned it. Then went up on rate saying the driver's device wasn't connected even though you could log on and see that it was tracking every move. Went on for days them saying corrected, then it would start all over again.

I get my bills on time without any issues no matter what. They had so many plans for coverage for me to choose from and also ones you can customise just for you. I am completely covered in any way possible - no fault, accidents, etc... I have only had to call customer service once because there was something I didn't understand on the bill but it was worked out and put into simpler terms for me. Great customer service. No surprises either just a great experience and I feel safe with Esurance as in insurance provider.

Esurance has been great. I am always on my phone or online, and having a company that I can manage online, communicate with online, and seek help with online is very useful for me. They are very responsive and even had a representative call me while I was purchasing insurance to see if I needed help. Everything is very easy if you are computer savvy!

I have not had any experience with this insurance since I have never gotten into an accident. I do like that it's online and I can pay monthly. This was the insurance my husband had when we got married, so we just stuck with it. Good rates too.

Started out well with them but after being taken over by Allstate things changed. Prices changed got higher. Did not seem that it was the company online to save you money. There is not any more I can tell you.

It was very easy to sign up for Esurance. I just went to the web site and was able to get a quote which was lower than any other insurance. It was also very easy to renew. I felt comfortable with them as they are owned by Allstate. I have not had to file a claim so I can't speak in that capacity. Otherwise, I totally recommend this company. Unfortunately they don't offer homeowners in my state so I may switch to a company that offers both.

Haven't had to contact them except for renewal and initiation. Pleasant experience so far. They were helpful. I like their easy to access website. My husband usually deal with them. So, I have limited experience with them.

Very easy to set up your policy online and had a comprehensive app for the smartphone. Prices were fair for the coverage amounts. Customer Service was fast and very responsive to my problems. I would highly recommend Esurance to anyone looking to obtain new/transfer coverage. It is well worth the money.

I've had them as my insurance company for almost 2 months and I am very satisfied. I got an online quote and then called in and the man I spoke to made sure I got the best deal possible.