Esurance Reviews

Company is awful. They have made it a personal endeavor to prolong a claims process for an accident. Some guy named Juan ** from NY. He speaks to you in an awful tone and calls me a liar? Did the police academy not want him? He works for a low rate car insurance company and sounds like he grew up on the streets. My adjuster can barely write an email with full english in it.

Esurance is the worst company I have ever dealt with. They gave me one premium and then a few days after I switched, sent me a email that the premium was incorrect and it was $50 more a month! I will be switching from them and will never recommend them to anyway. Total bait and switch!!!

A brief review, please note I have all emails still currently if needed to show the process, proof. There were so many unprofessional things about this company so I will give a minimal breakdown of my experience. The first year with Esurance went well, they beat out their competitors. The second year I renewed again they beat the competitors. However during the second year I had what appeared to be a drunk driver hit my car, regardless, it was a hit and run which destroyed my car. From the picture you can tell someone hit it, not it hitting someone!

My 26-year-old son bought a car. A month after, he got an email with his policy updated. Esurance had put my husband and I on his policy without our permission? They didn't even contact us to put us on his policy. When we called they said since we all live in one household that his policy would include all of us. I called my insurance company and they said that my husband and I have insurance and didn't need to be on his policy and "no one should EVER put you on a policy you don't know about."

My overall experience has been horrible. I've never dealt with a company where no one is on the same page and their superior does nothing at all to make things better. For starters, I was quoted and locked in on my insurance at $153 monthly. Since then I have spoken to 3 reps and my monthly payment is $172 from the initial quote of $139. On top of all that, the whole time, my vin and year of the car was wrong so technically I wasn't insured the week that I've gone they this. I must say, they were the cheapest but to be back my Allstate is not so much of a good look. Moving forward after my current policy, I definitely plan to go with another company. Experience with them has been horrible!!!

The first thing that irked me about this company that I did not like was that they had automatic renewal defaulted. Meaning, If I was not paying attention, they would have started charging me for a new contract a month prior to that new contract even beginning. That's not cool, because I was going to make a switch to another company that was roughly $50 cheaper on a monthly basis.

My husband and I had Esurance when we lived in California and loved its low priced insurance and affordable. We have always had the good driver and usually had the multi-car. When we moved to Oklahoma they didn't have coverage so we have had to go with other companies and we have had to switch twice due to increases because they just slowly creep up. However, now Esurance coverages Oklahoma and we have switched over. We have Allstate which is basically Esurance but apparently they actually give you the Good Driver, and the Multi-Car and a few other discounts.

You may enjoy low sign on rates with Esurance. But they hiked my rate up twice in the first two years. The first was up $15 (not bad) in 6 months. The second hike was up $57.00. No driving record change. Said it was a statewide increase. Thanks for rewarding my good driving Esurance. I'm moving elsewhere.

DO NOT PURCHASE ESURANCE if you are Medicare recipient! Please do not buy their Med Pay or Personal Injury Protection coverages!! Not only do they NOT PAY IN A TIMELY MANNER once claims are accepted, Esurance and its employees MISREPRESENTS THEIR SERVICES, POLICIES, AND VIOLATES STATE STATUTES. Not only did they not pay me, the named insured, they took it upon themselves to pay my benefits to Medicare WITHOUT my written assignment of benefits because they say, Medicare paid my hospitalization when I had a car accident. But isn't that the general reason any person would buy a PIP coverage, to help them with out-of-pocket costs in the event of a disabling car accident???

I signed up with Esurance last year because my previous insurance company raised my rates excessively after the first year. Esurance offered what I felt was a fair rate. I was pleasantly surprised that my 6 month renewal did not include a rate increase. Now, after a year with the company, they raised my rate by $81 for the next 6 month period. No fault of my own! They said I had lost my 'switching over' discount which was 5%. The rest of the increase was 22%+ just because they felt they needed more money. I might add that my state of Iowa agreed with their request! I'm not sure if the state ever denies a company's request. Here's what is so frustrating. This isn't the first time I've switched auto insurance companies due to an increase in rates. Don't get me wrong. I'm not saying there is never a need for a rate increase. I'm just more understanding if the increase is in line with inflation and other factors, like driving history, for example.

My payment was a week late because of lack of funds and I told the rep I spoke to that I would make my payment the following week. The rep said that was OK. They have since cancelled my coverage and request I pay the full starter fee again. When I told them the previous rep said next week would be fine, I explained my financial situation and he said he understood, would make note, but my payment the following week would be accepted. So the new rep then got snippy and said "well I don't see how that's possible but you're gonna have to pay the 400 dollars to reinstate your coverage." I can barely get my regular payment of 157 in a month due to my small paychecks. How the hell can I come up with that much more. Could have been avoided without the miscommunication. Very disappointed. Will never use Esurance again.

Cancelled my policy one month prior to renewal because I got a better price elsewhere. The rep said she would refund $9.00. I said "You charge me $56.00 per month for insurance. I want $56.00 back." At that time she informed me that there is a $50.00 cancellation fee. I DO NOT RECOMMEND Esurance.

I called Esurance before I purchased a policy. I had an accident roughly three years ago. I spoke with a representative and told the rep that I had the accident and was told that they would be calling me back at 5:15 pm EST to finish out the process. So I purchase the policy online and my rates skyrocket because of non disclosure of the accident. I tell them that I spoke with a rep and the first rep I speak with hangs up on me and then the other supervisors tell me that I never called in and even if I didn't it has no bearing on the policy I purchased. I currently don't have the funds to continue to purchase insurance. I will be letting this policy go in a month and hopefully be able to get insurance with an honest company. I will never recommend buying insurance through this company again.

I signed up for an Esurance insurance policy online. After I chose my price/policy, the website told me that it was verifying my consumer report to make sure the price was accurate. After that, I signed up and paid the beginning fee of $418. The company immediately withdrew the money, then a couple hours later, I received an email saying that I needed to confirm my previous insurance policy.

I was at first very happy when I got a quote from Esurance it was a little cheaper than my current insurance company and a lot cheaper than any other insurance company in Missouri. But I started doing my homework on this company and on this site I observed customer after customer reviews stated Esurance will hook you with a low rate then raise the rate and renewal. I started to think about the old saying cheaper is not always better. It is the quality of the insurance with price that matters most.

In a nutshell, this has been going on for almost a year. I am trying to get them to give me my deductible back. They say Cumberland Farms admitted to 50%. How could I be at fault at all in my lane? The truck, plain and simple just came into my lane and I was squeezed into a snowbank. The car work was pretty much done except for a few dings and the car stereo is defective. I can't directly link that to the accident but it worked fine before it. All I get when Pershing this is tossed from one rep to another. Some were polite others not at all. As far as I'm concerned they still owe me at least the $250. In all fairness they have been quick in getting my auto body place paid. Also as a result, they raised my premium over $100 per month without discussion and then lowered it after Cumberland Farms' admission. All without explanation.

This company is Horrible. They raised my insurance $200 a year for no reason stating their cost of business went up so I have to pay more. They didn't notify me of premium changes since they take it directly out of my bank account. After I called to find out why I wanted to see if there was a way to save some money since my policy renews on the 28th. After waiting 25 minutes on hold I finally got to speak to someone just to be put back on hold again. By the time I got done they wouldn't give me a cost and said I had to go online, make changes and wait two days to see the cost. During that time I hit a deer and they refused to cover it when I paid for full coverage until the 28th. I was told just because you paid for it, don't mean you have it! Beware of this company.

Esurance's slogan "sorta you isn't you, Esurance helps make sure you only pay for what's right for you, not someone sorta like you." WRONG! BUYER BEWARE: Your rates will increase even if you are a LOW risk driver. So their slogan, is completely a lie. When I purchased a policy through them about a year ago (2-3-15), I was ecstatic that between my auto insurance for 2 vehicles and homeowners insurance for our home, we were saving nearly $400 a year. Not bad right? Well, when my first 6 month term can due to renew, they increased my premium by $28 ($56 a year). Despite not having any tickets/accident/claims of any kind (EVER, not just during my policy term with Esurance), I thought, well, ok that's not a huge increase and I'm still saving money. So I let it go.

On a Saturday (2015) I needed car insurance. I called everywhere and remembered an email that I received from ESURANCE promising a low rate. I explained to them about a car accident that I had back in 2014 and a speeding ticket I had back in 2012. I explained to them that my car was registered in NC. They sent me over to a NC Agent but when I told the NC Agent that I was in NJ working I was then transferred to NJ Agent. With this NJ Agent I was quoted at $858. The NJ Agent ask for my address and I gave them the NJ address and they found about 8 other names that had used this same address that I was staying at. When the agent saw this I was told that my policy can possible go up to over $2,489. They ask me who those people were. I told them that they were relatives who at one time lived there but were no longer living there and that they were not driving my car.

I own a Mercedes. One of the requirements if you lose the keys is to get the car towed to the dealership. My ordeal started at 9am in which they schedule a tow for 11am. All was explained in the tools that would be needed some type of dolly, due to the keys being lost and no access to the inside of vehicle. First tow driver, had no idea he was suppose to have the equipment and told me it was nothing he could do and I need to call my Roadside assistance and road off "Auto Access Towing". Call Esurance back, had to explain from start to finish, they scheduled another tow with the ETA of 2:05pm "Metro Atlanta Towing Service LLC". Tow driver arrived, stated he had the equipment but it is broken and I needed to call their office. They stated they had a truck that could come and be to me in 20 to 30 minutes. I am still waiting on this truck and it is now 5pm.

They lured me in online with a lower quote on my car insurance. Once I signed on to accept the quote, they quickly called me. And all of a sudden, the rate they quoted me went up. They said because I had been involved in a car accident. This was a no claim, no fault, no ticket accident! But they used it against me and all of a sudden, I didn't qualify for their safe driver discount even though it wasn't my fault! I haven't even had a speeding ticket in 20 years! They were still a few dollars cheaper than Elephant Auto so I signed anyway, only to be charged a 7.00 monthly installment fee! So they charge me 7 extra bucks a month because I have to pay my premium monthly??? Then a week later, they call me to say they see it was involved in a car accident a few years ago and they needed to reexamine my policy!

I have had Esurance (backed by Allstate) for 18 months. Every 6 months they raise the rates minimal 30% without explanation and refuse to when asked. Also I was denied access to my online policy documents without agreeing to renewal terms. They also refused to mail hard copies to me. Ironically, their ad popped up when I came to this site for their reviews! Seems like they lure you in with low rate then slam you with frequent, unjustified increases. Kinda like "bait and switch" tactics that brick and mortar stores use. Poor customer service as well. When I tried to get quote from Allstate directly online they collected all my info and then said they couldn't find a record of me... So I did not get a quote while 4 other companies with the same info had no problem finding my record. I give both Esurance and Allstate two thumbs down!

I was a customer of theirs for several years and when it was time to renew my insurance it went up from $120 to $285 a month for basic!!! I asked them why and they couldn't give me an explanation. No new claim had been made against me. When I asked about a claim I had dealt with them on, it took them 4 months to send someone out to look at my car like they offered to do!!! They also said the reason it might of gone up was because auto insurance went up 6% in Massachusetts. Funny I don't know anybody's who's had.

Very frustrating calling these people! 1st, they started harassing me about adding people on my policy just because it shows up that they've used my address or have lived at my address. They threatened to cancel or not renew my policy if I didn't add these 3 people on my policy. When I called I have told them I didn't even know who those people were they were making me add to my policy and they said they can't find any other address for them so they couldn't remove the information and I needed to add them. Stupid assess!!! Why would I add people I don't know on my policy and list them as drivers??? They try to sound smart but every time they opened their mouths, they sounded more stupid!!!

Esurance will lure you in with a low premium for 6 months then - even with no tickets, no accidents, no changes to your address or the car you drive - they try to sneak in a 28-30% increase at renewal time. This happened to me twice.

Dealing with these people is so frustrating. When you call the main phone line they try and sell you stuff and run advertisements on their phone line. 1st: They are never available. (Every time I call no one picks up.) 2nd: Extremely unprofessional and rude. 3rd: They take their time with dealing claims. Worst insurance company ever. I have dealt with State Farm and Geico and have had a way better experience. STAY AWAY from Esurance! I am specifically talking about the Plant City office in Florida - very unprofessional.

Have NEVER seen such incompetent, unhelpful, ignorant people in my life! Mixed up our account with another account and cancelled our service. Sent cancellation to wrong address. Trying to correct their ignorance for 3 months! DMV fees of $375+ are now MY responsibility because of their screw up! Spoke to pompous ass manager who was rude and nasty. Hung up, called Geico and got better plan cheaper within 10 minutes!

***WARNING*** NEVER USE ESURANCE!! They are a horrible insurance company! They can't be backed by Allstate! That's BS!! I can't get in contact with anybody in Claims. The claims adjuster called me once and stated that she filed the claim. Called the other party's insurance company and a claim was never filed!! Now I can't get in contact with the claims adjuster at all. If you call customer service, you will be on hold until you fall asleep holding the phone in your hand with that horrible, annoying music. They will not take care of anyone but themselves by forcing you to sign up for automatic debit for your monthly payments! This company is Garbage! If I could give them Zero stars, I would! They are Dookey!

Signed up with Esurance about 2 years ago and in the 2 years my premiums have more than doubled. Makes me very suspicious when insurance companies renew insurance every 6 months. I have had NO Accidents, NO Claims, NO tickets (clean driving record), I'm over 40, married, employed, great credit. Seriously cannot determine why the premiums go every 6 months. I switched to Geico yesterday, not sure if my experience will be the same but eSurance is smoke and mirrors.

Horrible company with no ethics. I purchased policy from them effective 1st of the year and I paid the price they quoted. On 2nd I get a letter that your premium is increased by 100%. They first give you a lower quote, then they increase by some percentage and you pay for it thinking it is final and later after policy is effective, they come back with another increase. Please stay away from this company.

Very poor customer service. My ex husband and I are under the same account but I only owned 2 vehicles under my name and that's what I paid for. They accused us of having a business of selling vehicles. We don't have a license for a business. All I did was trade in one of my vehicles to a car dealership. I think he might have sold one of his old vehicles and taken it off the insurance. I'm not very sure cause we don't live together but he told me that he still has his cars. Glad I will be going to a better company. I wouldn't recommend Esurance to anyone.

We have this esurance. They are a joke. Had a accident where a rock slide hit my truck. They have came up with reason after reason not to pay as far as I the vehicle owner was excluded from the auto policy. I am looking for other people in the state of WV that esurance has screwed over to start a class action lawsuit against them. I have current coverage with them and they do not want to pay the claim.

I hate them so much!!! They have cause my car to repossess because they refuse to pay the body shop!!! Do not use them for insurance. You will regret it like me!!! I have no car. Esurance is a piece of crap insurance. That's why they need Allstate to back them up. They are no good!!!

I have been a satisfied customer for nearly 3 years, have been continuously insured for decades, and have no claims filed in many, many years. Suddenly, my credit rating (that has been the same since this policy's inception), is being used as justification to nearly double my rates.

Accepted my money and gave me a DISCOUNT based on my record, only to have them cancel me because I'm not currently licensed in my state, like I was 15 years ago!!! Was licensed in another state after that but apparently that doesn't matter (lived abroad in between). So now they have 500$ off my money to cover 1 month of coverage (@130) HORRIBLE COMPANY!!!

I am unsatisfied as a loyal Esurance customer (auto and renter policies) with the entire process involving my burglary claim on Oct 23, 2015. It's now December and my claim still is not processed. I have been a auto Esurance customer for nearly 6 years. Since I have been using their services I haven't had any problems until now. I decided to purchase their homeowner insurance because of savings and the history that I had with them as a customer. This was a bad decision. My home was broken into and I received the worse customer service and lack of professionalism from the claims department. They do not properly return phone calls or update you on your claim. I provided all the pertinent information that was requested of me in a timely manner, and this situation still appears to be unresolved.

I have no income so my policy lapsed for 3 days until I could get payment. I called to see how much I needed to reinstate and was quoted a price more than double my monthly payment. I had no claims or anything. Hard times fall on people sometimes. I was trying to keep my car insured the best I could, but if I didn't have the monthly payment on time, how would I pay over twice as much?

I was shopping for auto insurance prices and came across Esurance offering a lower price ($1300/6m). Was cheaper than what I was paying originally ($1800/6m) from a different insurance provider. I was asked to submit my old policy documentation to Esurance to confirm that I had continuous coverage so I faxed my old policy documents. Right after my coverage started with Esurance, 1st day I got an email that the price was $1800/6m instead of $1300/6m based on the coverages I had with my old insurance provider.

I had 2 cars on my policy and I went on to my account and removed a car I had forgotten to remove which I had sold a month prior. It was easy to make the change to my policy. After I updated the policy I sent an email inquiry asking if I was eligible for a partial refund on the car I cancelled because I had proof that it was sold and insured to someone else. I never in any way asked them to touch my policy. Someone misinterpreted the question in my email at Esurance and went ahead and cancelled my policy immediately without even calling me. I only found out luckily because I saw an email stating it was cancelled. I called customer service and they admitted fault claiming someone misinterpreted my request. She sounded like she was not too familiar with the steps required to get my policy backdated. She also told me horror stories about car repossession in NY state because people got pulled over with lapsed insurance coverage.

I was comparing insurance rates for car insurance. My current provider GEICO was charging $1,800 for 6 Months for 2 cars and another offer was from State Farm for $1,680 same coverage. Also I got a quote from Esurance for actually $1,380 and I provided all information SSN, Driver License, records etc, etc. So I switched to Esurance and after I paid via CC online a couple of days later I got notice from Esurance that they re-rated the insurance and it's now $1,999.

We deal with auto insurance claims fairly regularly and this company is by far the most difficult and unfair auto insurance company that I have dealt with in my 15 years as office manager at our clinic. The adjusters are rude and the claims are not paid in a timely way, they are unreasonable in their request for records and claim over and over again that records were not received after being sent numerous times. I would not recommend them to anyone.

Have been with Esurance for 7 months with a month to month payment plan. On October the 22nd we paid 700 dollars to Esurance for the renewing premium and that month's insurance premium I guess. On November the third I get a message from my bank for ACH charge because my card was overdrawn and had to refuse payment to Esurance for $200. We call them to find what is going on and they said we never paid the new renewing premium and that we only paid $11 on the 22nd and the rest on the first of the month and now our insurance will be cancelled because we failed to pay. They are overpriced and have terrible customer service and steal your money.

Esurance is a SCAM. Initially they offered better rates than competitor like GEICO, State Farm and Progressive. 2 Weeks later they raised my rate by 50%! I called and cancelled this scam the next day. Rep told me my refund would be 80% of my 6-month premium (for a policy I had for 20 days only). Esurance only refunded 60% of my money. They took 40% of my 6-month policy for a 20 day policy. They scammed at every turn. Plus the extra headache of dealing with their reps. Stay away. Stay far away. You have been warned. These criminals need to be prosecuted in the court of law.

I have been with Esurance for 6 months, I sold my car and I wanted to cancel my policy. I started this a week ago, keep in mind I am still being billed for a car I don't have. So I sent in a cancellation request fax, they said it was missing something so I said "Fine send me a template of what the letter should say." So I did it again, following the template. They still told me it was missing something so I did it again, 3 faxes, 2 calls to customer care and this is still not resolved. Now instead of getting money back I am going to owe another month because of the elapsed time it is taking to get it canceled. Don't go with this company. They also raised my rates for no reason. I have done no claims or get citations.

At first Esurance offered a lower rate than my previous car insurance. They took first and last payment for my 6 months term, which I was ok with because I was saving a few dollars. They asked for a "renewal payment" 2 months prior to my term ending. Why? Every other company takes your renewal payment at the time of renewal. I found this quite annoying considering that my new rate was a lot higher ($169.00 to $208.99). Why? I hadn't had any accidents or incidents, clean driving record, no tickets. I called to question why did my premium go up, the agent (which seemed very bored when speaking to me) told me that my "new customer" discount no longer applied. When I asked about any additional discounts that may be applied she went on to tell me that insurance rates never go down and they ALWAYS go up. In her words "it is a myth that insurance goes down with time". Really? Then why was I able to find better coverage elsewhere?

I wouldn't even give Esurance 1 star with how poorly they treated us. After receiving an email that my policy was cancelled, without any notification, I called to resolve the issue only to be told that there was nothing they could do. I tried to fax in various documents for a co-signer on my auto, but they claimed they didn't receive them although they received the first round of faxes. Therefore they cancelled without warning. When I called to ask why, they didn't even try to apologize and increased my premium $200.

I have had no accidents or claims, so I am currently satisfied with Esurance. Their website and billing methods have been very easy to navigate and deal with. I have been able to change my policy easily online when we added an additional vehicle to our household. I have never had a bad customer service experience with them.

My auto insurance is ok, customer service is good. Honestly the worst part is the price. Paying as much as I do is just terrible, but other than the price my insurance is fine. Would I recommend it to others? Not really, I would tell other people to look around first. Look at all the prices then pick the best.

My husband deals with them more than I do... no complaints thus far. I like that everything is accessible through internet, which makes things efficient, fast, reliable, and good. I like to document my transactions.

I've had Esurance for several years now. I'm somewhat satisfied with them. I've compared prices in the past, and they're considerably less expensive than most of the companies out there. I've had no real problems with them, however, I'm now over 50 and considering trying another company.

I am very unhappy with the recent experience I've had with this company. I live in New York and this past winter was a very bad one. I was coming home one night from work and my car skidded on a patch of black ice and I hit a mound of snow in front of my house. My whole front bumper was cracked. My car at the time was a lease that had to be returned very soon. I didn't have the money to pay for it out of pocket. We have car insurance for a reason, for incidents like this.

I appreciate Esurance. They have terrific customer service and great rates that decline every time our policy renews. However, I'd like to see them offer better incentives like better safe driver discounts, car replacement guarantees in case my car is totaled. I'd also like to see discounts for other products, similar to how AAA works. I would definitely be more likely to recommend Esurance if this were possible. And I'd be a happier customer as well.

Esurance was easy to sign up for! Went through all the documents, filled out the driver exclusions, admitted to the at-fault accident one year ago, agreed to the down payment and monthly payments. Today, a month later, I received a notice that they are terminating coverage due to not receiving the Driver Exclusion Form. However, the Driver Exclusion form (with all my and the excluded drivers' information) is right there in their website under documents. It is also plainly noted on the Auto policy. Upon calling them, they basically gave the answer that they were unable to help even after I pointed out that the documents exist, are filled out by me, and reside on their website in my account.

They're really fast but getting expensive. I've had them for years but it doesn't matter.

It is an adequate car insurance. You get what you pay for. It has low monthly rates and meets state requirements. I have never had to file a claim but anytime I have called to add or remove a vehicle the customer service representative has been very polite. They also have a very easy online website that allows you to make payments or changes yourself.

So far I have not had any problems, nor have I had to file any claims. Transactions are fast and easy, as they deduct the payment automatically from my account each month. I find this to be the easiest way, and if I have a question, the customer service people are more than happy to help, quickly and efficiently.

The prices are very fair and the customer service is excellent. The website allows you to manage your policy very simply and they will work with you if you are having trouble making a payment.

Esurance has been a blessing to me. It is very, very nice to be able to do everything I need to do on a website and not have to deal with agents, appointments, sitting in an office, phone calls for quotes, etc. I'll stick with them for a long time.

It was very easy to switch over from my prior car insurance and the rates are fair. Excellent customer service. Very helpful and friendly staff in my experience so far. It's also nice to be able to make most of my changes for my policy online.

Switched to them recently and am very pleased with the way they helped and also saved a good deal for the same coverage I had before. They were very helpful and accommodated me on a payment plan. Also I added a renters policy which had the same coverage I had with a previous plan and also saved a good deal of money.

I have had a very good experiences with Esurance. I am able to adjust my due date if needed and they have been very helpful the few times I have had to contact them. When I had an accident about a year and half ago, they were very helpful with my claim.

I really like this company. Prices are absolutely reasonable and it is easy to customize your coverage. Their customer service is very helpful, working to resolve questions quickly.

I really like my auto insurance. Whenever I have question they answer them as accurate as possible. They also offer great deals for students. I'm very pleased with the prices. Some companies are extremely expensive and really don't offer much services for your buck. I also like that they are backed up by Allstate insurance. I would like for them to get a reward program for good driving programs or rewards for paying on time or making a certain amount of on time payments. Overall I would recommend them to others. I also would like them to advertise more commercials about their company and services.

At first Esurance provided insurance at a lower cost than previous insurance companies did. After each contract of coverage expired, Esurance rewarded my customer loyalty by raising the cost of the next contract for identical coverage. When compared to other insurance providers the newly raised Esurance contract rates are still less expensive. Yet when I think about it I become quite irritated about the slight increase of rates by Esurance.

I have had no issues with this insurance company. We have renewed several times and have never had to file a claim with them. It's quick and easy to get insurance with them over the internet, they are a part of Allstate so that makes them more appealing to me and I have no problem recommending their services to anyone in need of insurance. :)

Esurance is a great insurance company. They are very helpful and easy to get in contact with. I needed to change my address and make a payment over the phone one time and it was fast and easy to get a hold of someone to help me. You actually talk to a real person not a machine, which is always a good thing.

They were the least expensive but raised their rates. The process of getting a quote and purchasing the policy were very easy. I'm not sure if I will keep Esurance in the future.

I have been with Esurance for over 2 years. Every year I try to shop around to find better deal, but every time I found out, Esurance gives me the best price and best coverage. Through these years I have never had any issues with Esurance, no matter the payment, the claim, the change of coverage, they all handled very well. Every time I call the customer service I always very easy to get hold with somebody and they can always solve my problems or answer questions in very good manner and make me satisfy, and every once a while they send me emails about the maintaining, repairing and how to take care the car. So far I am very happy with my car insurance company - Esurance. I want to keep my relationship with this company, and I hope to let more people know about this company, because I want my friends can also save their money and get the service they desired.

I have not had any trouble with the insurance company. They are easy to contact by phone or Internet if I need them. They have good rates I can easily afford. It was really easy to sign up and get a quote online. I referred my parents and they also use the same insurance company. I got a quote in less than fifteen minutes. I would recommend Esurance.

I have not had to file any claims with this company and I have had no problems. The customer service was great when we set up the plan. And everything was sent through email so I could print it up.

I like it because it's very good and I feel safe in my car. This insurance is very useful. Love is perfect for me. This insurance is the best, I feel that my family is safe in my car. I thank my insurance for being there when you need it. Thanks, my insurance is the best of the best.

I have a good insurance with Esurance. They have good rates and prices and different levels of protection so you can find the right plan for you. They have insurance online so you can check policies and billing information online and has e-pay so you don't have to get mail from them if you don't want to. They also are part of a bigger company of Allstate who also has good plans and rates. I would strongly recommend Esurance to someone.

I regularly check rates (about once a year) and Esurance has been the cheapest for us for the past three years. During that time they were very prompt and fair with the handling of a claim we had and with our payout to get a car fixed. I am pleased with their price, customer service and notifications. It's also super easy and fast to do everything to do with our vehicle insurance online. I'll continue checking rates regularly, but we are quite happy where we are at right now.

I chose Esurance because I was in an accident and the gentleman who caused the accident had Esurance. Their customer support at that time and since I have begun using them has always been pleasant and helpful. It is nice talking to people over the phone who are pleasant and understanding.

I've never been in an accident since I've been with them. But I have had to call and make changes and ask questions about various things. Their employees are always friendly, patient, and informative. I've never been put on hold for a ridiculous amount of time either. Their website is also very user-friendly and makes it easy to handle most things through the website.

This company gave me cheaper rates than the other companies were offering. The customer reps were very nice on the phone. They spoke very clearly so I could understand them and explained everything I was going to pay for. They also looked online for their competitors rates to show me how much I would be saving. Always patient with the customers when they are asked questions.

My husband switched to Esurance and hadn't given me the policy number or any information I needed to log on to the app, when I was driving to work one morning and had a blowout. I couldn't get in touch with any family to help me (since I didn't have a spare) and my husband was at work and this is our only car anyways. So, I called the Esurance roadside assistance, unsure if I was going to be able to get any help without knowing anything about our policy and how to access it. She worked with me to find my policy and even gave me the number (after I had confirmed all her security questions) so if it happened again, it wouldn't be such a hassle to find the policy.

I have been with Esurance for over a year, never filed a claim, never had any problems... until I needed help. I pay extra for the Roadside Assistance Feature. Not only is that number NOT included anywhere on your insurance card, it's not listed anywhere at all. So you have to go through 5 minutes of prompts just to a rep on the phone that can transfer you to Esurance Roadside Assistance, apparently a completely different entity. So I am broken down on a 4 lane, heavily trafficked interstate, up against a 19ft cement. I am told it will be 3 HOURS before the tow company will pick it up! 3 HOURS!!! This is not the middle of the night, it's not some podunk town. It's 8pm on a Wednesday in the capital city of my state. There are 300 tow companies within 15 miles of where my vehicle has broken down. Just pathetic.

Esurance is great! We haven't had any issues with them since we switched to them and they are always available for any questions or concerns that we have. Esurance provided us with the most inexpensive insurance rate and the quality is superb. We recommend Esurance to our friends and family.

We used to have other car insurance companies and felt like we were overpaying. One day we decided to look into Esurance and realized that we were right! We were overpaying! We were easily able to obtain a quote and purchase their website and we have the same amount of coverage for about half the price.

First, just let me say that if you are the type of person who wants to save $25 or so and doesn't mind spending hours and hours trying to get back non-authorized charges to your credit card and correct their mistakes, Esurance might work for you. Their first mistake of many was that they double sent me driver's tracking device and wanted to charge me for the extra one even though I returned it. Then went up on rate saying the driver's device wasn't connected even though you could log on and see that it was tracking every move. Went on for days them saying corrected, then it would start all over again.

I get my bills on time without any issues no matter what. They had so many plans for coverage for me to choose from and also ones you can customise just for you. I am completely covered in any way possible - no fault, accidents, etc... I have only had to call customer service once because there was something I didn't understand on the bill but it was worked out and put into simpler terms for me. Great customer service. No surprises either just a great experience and I feel safe with Esurance as in insurance provider.

Esurance has been great. I am always on my phone or online, and having a company that I can manage online, communicate with online, and seek help with online is very useful for me. They are very responsive and even had a representative call me while I was purchasing insurance to see if I needed help. Everything is very easy if you are computer savvy!

I have not had any experience with this insurance since I have never gotten into an accident. I do like that it's online and I can pay monthly. This was the insurance my husband had when we got married, so we just stuck with it. Good rates too.

Started out well with them but after being taken over by Allstate things changed. Prices changed got higher. Did not seem that it was the company online to save you money. There is not any more I can tell you.

It was very easy to sign up for Esurance. I just went to the web site and was able to get a quote which was lower than any other insurance. It was also very easy to renew. I felt comfortable with them as they are owned by Allstate. I have not had to file a claim so I can't speak in that capacity. Otherwise, I totally recommend this company. Unfortunately they don't offer homeowners in my state so I may switch to a company that offers both.

Haven't had to contact them except for renewal and initiation. Pleasant experience so far. They were helpful. I like their easy to access website. My husband usually deal with them. So, I have limited experience with them.

Very easy to set up your policy online and had a comprehensive app for the smartphone. Prices were fair for the coverage amounts. Customer Service was fast and very responsive to my problems. I would highly recommend Esurance to anyone looking to obtain new/transfer coverage. It is well worth the money.

I've had them as my insurance company for almost 2 months and I am very satisfied. I got an online quote and then called in and the man I spoke to made sure I got the best deal possible.

I am happy with Esurance because they are always helpful. Their customer service is excellent. I have had to make policy changes on several occasions and I am always treated with respect and kindness. They always answer my questions thoroughly and I never leave the conversation confused or upset. Esurance has some of the most competitive prices. Their rates are low and affordable. I am completely satisfied with Esurance as my family's auto insurance carrier.

There was a hidden 30$ fee buried within the terms and conditions of the policy with no other indication when purchasing. Avoid this insurance company as they will nickel and dime you despite looking cheap initially.

My insurance company is great. Whenever I need anything, they are more than happy to help me and it's a great price. I shopped around for a long time for a great insurance company and they are the only one I would have picked. Their customer service is amazing.

They have been the most reasonable auto insurance provider I have ever had with no major issues. I have not had any claims though so I could not comment on that process. They have a no hassle policy which is very helpful and the fact you can contact them through multiple ways.

My daughter had a accident in my vehicles. It was covered by my insurance. They fixed both vehicles involved. The other party sued for medical injuries and personal damages. Then they cancelled my insurance.

It is a insurance company that is for the people and they have fair rates. It is better than other insurance companies that I have used. You can watch the progress of your car being repaired in stages if you ever need that service.

The company is very easy to use. I like having digital copies of everything. Love the mobile app. Quick to pay claims. Have had no problems. Easy to make changes to policy. I don't know what else to say. Great company.

I never had a claim to file but getting the insurance was very quick and easy. Everyone I spoke to was friendly and helpful. I got my quote in a short amount of time. I paid over the phone and printed my insurance card out from my email immediately. I am very happy with Esurance.

Esurance has great service and reasonable rates for their insurance. Their customer service reps are very friendly and really know about their products. Quick service and reliable service.

I've loved this company, they have been very helpful any time I've had questions. They were easy to sign up with and my rate is affordable and I've been unable to find better. Their customer service is awesome, and they provide several different ways to get in contact.

I was very satisfied with using Esurance as my go-to auto insurance. The rates are low and they offer a great mobile app and user friendly website options. They also send notifications in a timely manner when the next incoming bill will be auto removed from your bank account. That way if you have an emergency you can make a payment arrangement.

Great employees! We had a claim and they were right on top of it! They are a great insurance company! I highly recommend. I have no complaints about them at all! Great, great, great company.

Good price and rating. Father had it for many years and was satisfied too. I have seen nothing but good reviews on this insurance. It must be good. I'll try and like it too.

They are very easy to use and have good rates. I have not had to file a claim, so I don't know how that will be, but overall I'm very satisfied. The customer service is great, so far.

I have used Esurance for the past 5 years. I have been very satisfied with their online service and ease of payment. I've made 1 car accident claim with them and the process couldn't be easier. Their comparable prices were also great!

If you are happy Esurance customer - don't estimate. It will last long. In a month, 6 month or a year - it will catch up with you. They will ask you to provide them with all kinds of living records (even your spouse died 4 years ago!), proof of "non-living" family members - for some reason they asked me to have 5 people records showing that they have some insurance, despair the fact nobody lives with me (why not 20??)! Or even copies of your passport or SS#... And all this is covered under "state requirements or federal law." Just nobody could gave me exact name or guideline of such as excising. So, be careful with your data and what you giving to them. You are NOT protected there!

They have good rates and have adjusted accordingly, when needed. They were easy to work with and talk to when I was picking insurance for my car. They helped me find what I wanted to look for as far as a new insurance and went thru each and every step, so I could understand it all.

Less costly than other companies. Very prompt and fair on claims. Easy to contact and reps are very knowledgeable.

Esurance is a good insurance company and I have never had any problems with them. Their service is great and their roadside assistance has been helpful at times when I needed my battery charged.

Awesome because they really guided me thru the insurance process and made it easy for me to buy the said insurance. I believe this company has everything it takes to win and be on top.

Good, fast and helpful customer service, good coverage, and good price. I'm able to do a lot online, and that is very convenient. Esurance offers a big variety of discounts for things like multiple cars, having a paypal account, and having auto withdrawals for your premium payment.

The service is good. When I was rear-ended they were thoroughly helpful and considerate on the phone. They offered to allow me to pay my deductible and have them process the claim and fight the other guy's insurance for me, or allow me to go to the other guy's insurance by myself. They are over-priced though.

The insurance company has never really been a problem for me. But there's a lot it could do to help. It should have more helpful if something goes to happen. But like most insurance companies they don't really seem to be there for the people, they seem to be there for the money.

While the price is a little more than some other companies, the customer service is amazing. They are great about working with you if you need to move a payment date. I am very pleased with everything they have helped me with. We have not had an accident to date but I'm sure they would be great about handling that as well.

Very easy to deal with. Have flexible payment options. You can easily change payment date with no hassle and change coverage adding or removing vehicles within about 5 minutes.

They have great rates! The customer service went well too. They were able to give me some comparisons, which allowed me to make an educated decision. They had some of the better rates than other quotes I received. They gave me the coverage I wanted closer to the price I was expecting. Sometimes it's weird calling and always getting someone different. It'd be cool if you got a consistent rep. Otherwise, everyone is very helpful.

Esurance offers the services we need at a price lower than competitors. The customer service has been excellent. While we have never had to make a claim I am confident that if we did it would be smooth and hassle-free. Zero complaints from here. Go Esurance!!

My experience with my old insurance was among few regulate words, a service not bad but not as good as my lived experience with it was a little stressful because they are ** in some cases about giving answers with respect to payments that required for certain parts of my cars. Attention sometimes varied branches of the company in California. Some days were good, some days were not so good. Would give a recommendation to expand the field of efficiency when solve problems and make timely payments with extensive communication between the company and customers.

I was very hesitate to use them because I didn't know much about them. I was shocked that the rates was the best. It is because they do everything online. I had issues with pulling up the policy on more than one occasion. I would highly recommend using them due to their rates.

When I was in a car accident three years ago, it was a terrifying and over-whelming experience. My Esurance agent was very understanding and slowly walked me through the process of filing my claim. My agent turned a frightening experience into a manageable one and I am so grateful for their understanding and assistance. Instead of making the situation harder, they made it so much easier and less stressful, which is something I will never forget.

The site is very easy to navigate. I was quickly able to sign up and I was able to find the coverage that best suited me. The rates are very affordable compared to others I looked at.

Good experience, no claims but price keeps going up where it's no longer on the low end and will probably change companies. I had twin daughters that turned 16 and they're insured but now 18 and the price seems high. I do like that you can make your own changes and print ID cards.

It is the best company for me. I've never had any problems with this company at all. No accidents yet thank God. But overall it's a great company. I've had other insurance company for auto insurance but not like this one. Low premiums are the best.

They have good customer service, they are always very friendly, I can get a hold of them very fast. The only bad thing is that it is only online, it would be a little better if they actually has an office. I have never had a problem with them paying a claim, it's been fast and easy. It is a little expensive but compared to other insurances, it actually is the best price I can get. I totally recommend them!! They are amazing.

Getting a quote was quick and easy, and was done 100% online. The rates I was quoted were better than what I was quoted from other companies, and the policy was extremely easy to setup online. I have had no issues whatsoever throughout the time frame I've had my policy with Esurance, and definitely would recommend them to others.

Danita from Esurance was terrific. A rental company tried to say we had caused damage to a rental car. Danita listened to our side and went to task with the rental company. She was able to get the rental company adjuster to admit the damage could not even be seen in photo. We would not be held responsible. Without her help, we never would have had access information to take care of this situation. I would definitely recommend Esurance to anyone who asked.

We are very happy with Esurance. We've only had to file a claim once, but we did it right after the accident, at 4 am (after dealing with tow truck, etc). The representative was helpful and friendly, making an awful situation seem a little more manageable. They stayed in touch with us for weeks, until the case was closed. They seemed to care about us as people, not just 'another phone call to answer'. They offer several discounts for members such as home owners discount, student discount, married discount, etc. My favorite part is that everything can easily be managed online, including talking with representatives and printing updated insurance cards. I would definitely recommend.

It was easy to purchase and is affordable. I haven't really had to use it at this point, so I can't speak to their customer service. I like that all of their services are available online so that they are easy to access at any time.

I really like doing business with Esurance so far. I have had this coverage for several months now and have had no issues. The customer service department has been very pleasant and helpful on the few occasions that I have had to call them. The price of my coverage is 50 dollars cheaper than the lowest I had found while doing quotes online. I will not be switching.

Fast claims payment and fast assessment on damage. Easy online sign up and management of account. I would recommend this company to anyone that needs insurance. I had an accident and had a very positive experience.

I purchased car insurance with SR-22 coverage with Esurance on September 5, 2015 with coverage to begin on September 12, 2015 to March 12, 2015. The state of Missouri Requires Esurance to send proof of coverage to the Missouri Department of Revenue with beginning and ending dates of coverage. Esurance could not handle this small detail and sent proof of coverage with NO beginning and ending dates. From Missouri's point of view this is "Invalid Coverage".The department of Revenue notified me again and I contacted Esurance. AGAIN. Esurance once again they sent proof of coverage with no beginning and ending dates. Once again Missouri Department of Revenue notified me my license was being suspended for failure to have a policy in effect with beginning and ending dates of coverage. So once again, Back to Esurance.

I work for another major insurance company, but have my insurance through Esurance. I would highly recommend them to millennials & internet/app savvy customers. I completed everything online in about 10 minutes. I did have to call in about my mortgage billing, and customer service was very friendly and helpful. Bonus points for the hold music.

Dealing with Esurance is quick, easy, and straightforward. Their pricing strategy is extremely competitive. In order to have reduced pricing, you do sacrifice the comfort of having a personal agent that you can meet nearby.

Affordable rates offered. Very user-friendly site that allows you to make changes easily. Also can quote potential changes (new cars, drivers, coverage limits, etc) with no hassles. Sign up process was easy. Renewals are never crazy increases. No complaints!!

Online makes it easy to use and access. Some personal connections are missed but have not been needed. Price at times trumps person connections. Ease of application is also important.

They are always very pleasant, courteous, and easy to reach. Very affordable! When I make a call with multiple reason, I am not forwarded to a million people and if I am forwarded, I am not on hold for long amounts of time. I love that it is all online so you do not get a bunch of letters in the mail. It is very easy to access everything on the website. I have only been with the insurance for a brief amount of time, but compared to my last insurance, it's heaven.

We bought our insurance online. It only took a few minutes, and saved us money on rates. When we traded cars, it was easy to update our information on the app. I love having my coverage information on my iPhone, and the auto pay means I never forget to make a payment. We haven't had any claims yet, so I can't review that side of the company. But the experience we have had so far is very good.

Excellent customer service. Always very helpful. They always go above and beyond to listen to our questions and our concerns. Willing to give the best deal. It is also very easy to get a hold of an agent that can settle any problems that we may have.

Great company. Esurance walks you through every process and they have super customer service. They also send you pics of your vehicle during the "fixing" process. Esurance has great prices too.

Initially, the online quote process went quickly, with all the usual questions asked and answered. The quote that came in was reasonably close to our actual monthly premium. We've been with Esurance since we bought our car in 2008; with no claims submitted/no losses incurred, one would think that the premium would go down a bit... if for no other reason than simple customer appreciation. It is "no muss, no fuss" auto insurance at an acceptable price, but we will definitely consider another company when we buy our new car next month.

It was very easy to first purchase auto insurance through Esurance. Every time my policy is ready for renewal, they keep me up to date and make it very easy to update my information. They have overall been very helpful and easy to work with.

This company is easy to work with and accepts change easily. I needed to change my insurance policy on short notice and they worked with me quickly and happily. The people on the phone are very attentive as well. I was never in an accident so no experience with filing a claim.

I found a better price with Esurance than I was able to find with any other auto insurance company. I searched online and filled out quotes with just about every auto insurance company I have ever of. I was able to get a policy for a lot less money than I ever could have got if I was using one of the other bigger and well known auto insurance companies such as All State, State Farm, and Progressive.

When I had insurance with them and got rear ended it took them almost 2 months to settle the claim but now with State Farm I'm much more happier. My son also has insurance with State Farm and even when the accident was his it only took 1 week to settle. I just think if you want more for your money you should choose State Farm.

I had Esurance for only a couple months. During this time they raised my rates so I canceled. I was charged a cancellation fee. I paid it and never heard anything from them. Then today (7 months later) I find out they deducted $100 from my bank account. This was unauthorized. I called and they said it was for the "drive safe" device that wasn't returned. I never received the device. I never signed up for it (willingly anyway). They refuse to refund the money until they receive the device. They said it is their policy to automatically withdraw money from the account they have on file without any authorization.

Michigan was hit with record breaking hail which damaged the boot on my vent pipe. Water gained entry into my home. Inspector came out and claimed the boot was improperly installed and that I would have to pay to have that fixed, but assured me the water damage would be covered and to go ahead and call a restoration team to address the mold. Esurance was so kind to tell me they would pay for nothing after their representative said they would and for me to call a restoration team. I would not recommend them to anyone and would advise, if you have them, get a lawyer to fight for your claims if you have them as they will not cover you.

In February I was the victim of a hit and run where the loser that hit me tried to get away. I chased him down. The police ticketed him and it turns out he had no insurance. Surprise surprise! I had to no choice but to go through my insurance co Esurance. They sent me to a body shop who did TERRIBLE work to my car, it took 4 times to try to get it right. Now it's back in there again because the paint work they did is chipping off! Never go to SERVICE KING in Glen Burnie MD!

I submitted a claim to Esurance and basically I was treated as a criminal. They investigated my claim to the point where I was tired of fighting them and took a settlement with a huge loss just to be done with them. They have the worst customer service and their agents are unprofessional. I could not wait to cancel them and I did. I filed one claim with them which barely totaled 3 months of premiums and all they wanted to do was fight me. DO NOT USE THEM. They are awful.

I was changing my policy of 5 plus years with Esurance as my son is approaching driving age and we bought him a car. I also bought myself a classic car. I called Esurance to add the cars to my existing policy of 5 years plus, and was told the policy would max out with 4 cars and would need a second policy. I made it clear I am selling the vehicles that have been covered for the past five years and was told I would be able to cancel without penalty once I sold the cars. A few days later I was called and after lots of explanations was ultimately told I was being cancelled.

Had policy with them for my auto for three years. Moved to another state and they're quite was too high so I cancelled before my due date. Now they're trying to charge me a $50 cancellation fee which was never made clear on the phone call to cancel my policy. Never made a claim, never paid late and I canceled three days before next premium due. I called and they were unapologetic and says "Sorry the customer service associate failed to do his job correctly. But we charge a $50 charge to cancel in your state." How shady and dirty is that. Don't use them ever!

I initially signed up for a car insurance policy, cancelled same day, told me my payment which was taken out same day would not be returned for almost 2 weeks. Wtf.

I hope I'm never in another accident with any of their clients. The lady I've been working with is so very unprofessional. Rude as well as not good with processing documents and her Truths are unjust (fibs). I Just their 15 day resolution is now over. 180 days no Lawyer.

Esurance attracts you with lucrative low rates. Once you sign up wait approximately two months and the premium shall double on any XYZ pretext. Read for yourself, in my case it was high mileage where as there was no clause about it at sign up. Wanted proof from the dealer about mileage. From the dealer had to burn my weekend for it, resultant zero. Just stay away from these muggers... Unless you want to waste time, energy and at the end money, walk down to COSTCO, Wal-Mart or any other local insurance agent, I am sure you will get a fair rate.

My first 6 months with Esurance I had to constantly watch Esurance as they were changing my rates for the auto withdrawals. I would email them and they would fix it. Mind you, I have a clean driving record and no tickets or claims. Here we go again; a Renewal Fee and Monthly bill being added together. Who charges a renewal fee; they should give a discount to keep your business. So tired of the sorry a** insurance companies.

Filed first and only claim for a Windshield. After 6 phone calls, no Windshield. I specifically called this morning and was told I was covered but the Safelite guy still had not gotten approval by 2 o'clock so I got back on the phone to be told I had to pay for it. Now they have pull recorded phone calls to see what I was told. No one seems to be talking to each other. They had no problem raising my rates and I've had no other accidents or claims. Beware.

I added a new vehicle to my policy and discovered an obscene payment schedule, which did not match my premium amount. When I contacted Esurance I was told that I wasn't notified because my policy was renewing on August 31st. The premium increased $700 to an astounding $1,468.00 for six months. I'm not insuring a high-end vehicle and do not have money to afford that cost in addition to my car payment!

Just the same warning. Read the fine print on your policy. My Dad an "unlisted driver" on the policy (because he drives the kids around in my van 3-4 times a year while visiting b/c of kid cars seats!) tapped a ladies bumper in construction bumper to bumper traffic. The lady went crazy and immediately made a claim for pre-existing damage that my dad did not cause. It was easy to see it was below the level of the van bumper. So stupid. I am not sure but I think Esurance paid the claim with zero investigation - which would have easily shown my car did not cause the damage. At least I think they did. I never received a resolution to what happened. I feel like they were not an advocate for me at all. SO. I also jumped through all these hoops to the EXCLUDE my dad from the policy (can't drive the car anymore which is a pain in the ass). So my next premium the premium DOUBLES.

On 07/14/2015 I requested a quote for a homeowner's policy, after speaking with a rep and thinking the quote was good I said that I did not need the policy until the effective date of 09/08/2015. The rep said that he needed the policy paid in full at that time ($894.29). I gave him my checking account information and the money was posted on 07/15/2015.

I have been a customer with Esurance for the last 6 months. After paying an almost $800 deposit and $363 a month for insurance I'm being told my insurance is being canceled because someone hit me from behind and put my driving record over the number of points to be insured with the company. So you mean to tell me you are canceling my insurance over accident that your company did not even have to pay out on? Are you serious? #thishasgottobethestupidestthingihaveheard

We have a modular home with stick built additions. We applied for insurance through Esurance. About 45 days later we got a notification of cancellation. Before the policy got to the cancellation day, we had a claim. I had taken over two months to get the claim settled and we are still in battle. You can send them invoices and they make no comment. They only want to pay what they want to pay. Before the cancellation day, we had yet another loss due to a wind storm demolishing a out building. They wanted to give us a ridiculous figure for replacement. In other words, a low ball. That has been dragging on for over a month now. It seems when you send them invoices and or communication, photos, etc. etc., they simply do not read them or if they do, they don't care and it takes them over a week to respond.

I applied for an online quote. Contrary to what they claim, the lowest price they quoted me was $15 more per month than I'm already paying with State Farm, so, obviously, no way. Two days later, one of their sales people left me a voice mail. Today, I got a postcard from them! So I called them to be removed from their mailing list, which I had no intention of being on in the first place! I reached a person right away, however, he immediately put me on hold when I asked to be removed from their mailing list. After about 3 minutes, someone else picked up, and SHE placed me on hold, for a good 9 or 10 minutes! Finally, she said I was no longer on their mailing list. This is absurd! All I wanted was a quote, not a huge hassle!

Esurance offered the lowest quote of 6 insurance companies I submitted requests to last month. After no less than 8 email correspondences and 4 phone conversations, we got the policy up and paid. I received a copy of my contract for six months of coverage. It was a little rocky but it was finally complete. That's where it all ended. After I paid (not before) they did a public record search of my address and added two additional drivers to my account. I was told (in a fifth phone call) this was normal, I need to submit the changes online. I was also told to submit a proof of registration* to them ASAP to keep my policy from being cancelled. I've never been asked this before, ever, by any insurance provider.

As my mom's car was parked, it was hit by a person nice enough to leave a note with his info as well as his insurance info (Esurance). My mom had her car towed to the Auto Collision Center in Daly City, CA where the nightmare started. When Esurance got the estimate, they immediately started trying to haggle parts cost with the body shop meaning they wanted the shop to use aftermarket parts to repair the car that their insured damaged. Then asked the shop to lower their hourly labor costs. Who the hell does this? Then to boot they arranged a rental car for my mom and never explained that (she'd) be paying anything which in my experience, the person at fault's insurance company usually covers. WRONG. She got a bill from American Express for rental car insurance for $594.65. Why is she paying anything?

I purchased auto insurance online with esurance. At the end of the session, I provided a credit card number for payment. A couple of days later I checked the posted entry on my credit card statement, and to my surprise, esurance had charged me $120 more than the final quote that I had chosen. (Thank goodness I printed the page(s) with all the choices and figures on it.) When I called customer service to ask about the extra amount, I was told that it was "equity." Huh?!? I'm not exactly new to this planet and I've never heard of an insurance company charging for "equity"! When I questioned it, I was given some vague response about building up equity so the company could make sure all my payments were helping me keep the policy, or something idiotic like that. I was furious! I told the guy to cancel the policy and I would look elsewhere for auto insurance.

After being a Geico customer for 15 years with little activity other than OTHER PEOPLE hitting my car, they increased my premium to a ridiculous amount. I left and went to Esurance whose premium was considerably lower. Been with them 1 year. My beloved car has seen the end of its days and time for a new one. Upon the decision to purchase, I called Esurance for a quote on this newer car (2006). When the premium came back very reasonable, I made the decision to purchase the car. NOW the Esurance madness began. Not picking up the car till this Sat so don't need insurance till then. (Why pay more for days I don't need?) Called back. Oh... "Quote only good for 24 hours" so now it was $100 more. What?

In my opinion this company is horrible, my debit card was compromised and caused a lapse in insurance with Esurance. I was unaware of this and never received a notice in the mail. They did send email notices, which conveniently enough went to my spam box. I spoke on the phone with an agent and supervisor. The supervisor was rude and not helpful, essentially blaming me for not being notified.

I was in an accident at the beginning of June. Clearly the other drivers fault - he backed into the side of my car in a store parking lot. When I initially called in the claim the representative apparently mis-recorded the other driver's plate #, being off by 1 letter. I guess it took them over a month to figure this out even though the info they gleaned from this "wrong" plate # didn't match any of the other info I provided them from this accident (i.e. driver's name, vehicle make/model, insurance co.). A month and a half later I get an email reading that basically they may have the wrong plate #. So I called again relating the plate # to which the claim agent says they had the incorrect # and that he would file the claim right away with the correct info and insurance company.

I have been a customer with Esurance since January 2014. At that time my rate was $127 a month. Then when I renewed my policy they raised it to $159 a month. I had NO accidents, no claims, no change in coverage limits, etc. Well, they just renewed my policy again and it is up to $199 a month! Same thing as before, no changes, accidents, claims. They have raised my insurance rate by $70 a month in only a year and a half! That is 55% more than my original policy! As soon as this month is over I am switching to Wawanesa. They will provide me the same coverage for only $78 a month! No, no, no to Esurance!

I have had a policy for 15 years with esurance with an excellent record and I carry excess coverage... I believe in insurance. I was sent to Hawaii to work on a project for 18 months. I rented my house, put my things and car in storage near my house and flew to Maui to do the work. I purchased a new Nissan Versa while there and added it to my esurance policy online. After paying for both cars (max coverage) for about a year, esurance asks me if my "tenant name here" is driving my Nissan as well. I said, no, he is living in my house in California, so that is probably the confusion. I remind them of my address (which has been on my policy the whole time I have been in Hawaii) and they freak out: “WE DON'T COVER HAWAII!!!” They tell me they are going to drop me immediately. I ask them for 72 hours so I can get coverage. They agree. (I mean, who is acting like the professional adult in the room here?)

My son total his car. The insurance refused to pay because I gave them the wrong VIN #, even if they collect the monthly premiums. I'm filing a claim in small claims court however the company needs to be serve and I don't have a physical address in San Diego. Anyone knows an address for Esurance in San Diego, CA?

We have been using Esurance for 5 years for our auto insurance. Today I logged in to get a quote for home insurance and I saw our automatic monthly payment for car insurance went from $194 to $343. They doubled our 6-month policy without any recent change in our policy. I called to get a reason for this increase and they were surprised too!!! They told me that *living in California* would increase the price but finally they came up with the reason, which I took a survey and told them I doubled the annual mileage use. I do not remember taking that survey! They updated the mileage information and told me that new price offer will be updated in 24 to 48 hours. My answer will be no! Please be aware of your automatic payments which they have direct access to your checking account. I am definitely cancelling our policy. Making a change in auto insurance company may be expensive but I am sure not expensive as Esurance.

I was rear-ended at a red light by 2 cars. Police determined car directly behind me was at fault. It has now been over 4 months since I put a claim on and Esurance has done NOTHING for me as far as going after other drivers' insurance to have my car fixed. Stay away from this company! They are extremely rude when called and WILL hang up on you when they feel trapped due to you asking the right questions. Steer clear!

These clowns took my money. Then 2 months later cancelled my policy for absolutely no reason, contacting the State Attorney general in Albany!

I had Farmer's Insurance for years. I loved my agent and he was by far the only reason I had stayed with them for so long. But, in 2014 my car/home insurance skyrocketed. I decide it was time to shop around. I checked rates at Progressive, State Farm and a few others before calling Esurance. The amount of money I was able to save was ridiculous. I'm relatively informed on insurance and made sure I had the same coverage as I had with Farmer's. Between car and homeowner's insurance I am saving around $2500 a year. Every person I have ever spoken to with Esurance has been kind and helpful. I do miss the personal relationship I had with my previous insurance company agent but I understood that I would be giving up this service when I chose to leave Farmer's for a strictly online/over the phone company.

I purchased a policy with Esurance March 29th 2014 and when moved to TX from WI in Feb. 2015 I called and cancelled my policy and went with Allstate. I called regarding deposit. For my old car I only had liability due to age of car. When new car was purchased I got full coverage. I really didn't understand about the deposit. When I cancelled I did talk to a young man and he told me my deposit will be refunded. I also was told that the reason for the deposit was in case something came up and you could not make a monthly payment they would use deposit for payment. WELL I never missed a payment in 12 months - proof of this was my invoice with Esurance that payment each month was taken out of my checking account! What the heck. I am so mad. How can this company literally steal my money? I will not give up on this so be warned by my experience.

I wish I had read the reviews before selecting this jackleg company. I too thought that being backed by Allstate made them reputable. I waited until my claim was settled before posting. It took 58 days to settle. I was investigated, my neighbors questioned, the check to the repair company was cancelled and the icing on the cake was them trying to bully me to accept them totaling my car & being happy with a payout that wouldn't have equaled a down payment on my 2009 Mercedes. This company is a joke. They tried to force me to sign a power of attorney so they could salvage my title. They were rude, condescending and I will stop just short of calling them crooks & liars. Whatever transactions you have get it in writing or better yet RUN NOW!! Claim payout at 9am - Esurance dropped at 9:05. Good bye & good riddance Esurance.

I was unable to cancel and it was almost comic. If I wasn't well aware of why this stuff happens. I got another carrier and was completely unable to cancel. They don't answer the phone, they have a voice system which apparently doesn't work or at least hasn't for the last 3 days and there's no way to cancel the payment means or anything. The most you can do is move the payment forward. That will give you enough time to cancel the CC which is what I did the day the situation became clear, the same day as I got the other policy. I just couldn't believe a big company like that would just leave the voice prompt system broken so I called again just now and it's still the same. Nothing wrong with my phone, used plenty of times. Their rates aren't that great either, I did it because it was least hassle at the time but you need to add the charge to reissue a CC to their fees unless you're staying with them forever.

On Nov. 21st 2014 I was driving out of a strip mall in Daly City, Ca. and suddenly I heard a bang on my back rear passenger side of my Sienna. Here is a car backed into mine so she pulled back into her spot and got out. I was already three quarters passed her and I was on the road. Another words, she didn't look all directions before pulling out of her parking spot. I took info and pictures etc. and went home and called my ins., Capitol Ins. Co. To this day the Claim is still open and my ins. co isn't getting anywhere with them. Esurance is saying it's both at fault. No, I had the right way and she was pulling out and hit me in the rear passenger panel and we're still arguing with Esurance as of today June 22, 2015, 7 mo. later! Their giving my insurance a bad time and not cooperating. This Company should be shut down!

I called to add a 2015 Mini and the rep quoted me $260. I asked how much more if I added a second Mini of the same kind and was quoted an additional $60-$70. So I bought the other Mini too and Esurance deducted $580 for my payment. When I called to get them to refund me, after 2 hours and 5 conversations with 5 different managers, they still would not make good on the amount they quoted me. I would not have agreed to a policy that cost $580/month. So, that is what they will do to scam you out of your money too.

About a week after starting a policy, they started calling on a daily basis & emailing about a person I didn't know not being listed on my policy. They were going to cancel my policy or jack up my rates because their underwriters see someone else lives here. Well, no one else lives here! The person they were talking about was a former resident of the unit I now live in. I told them I live in an apartment and the person they are referring to must've been a resident before I was but that wasn't good enough. They expected me to add this person, so I ended up cancelling my policy and going with a better company that doesn't harass me over someone I don't know.

I was a loyal, never late payment, not a single accident or ticket in over 10 years. Always updated my file with my addresses as I moved and a few months back the underwriting department reached out saying that I needed to provide proof that 3 people didn't live with me... in a city I hadn't lived in for 2 years and was over 500 miles away from at that point. I talked to them and explained that not only did I not live in that city, but I don't know those people so can't provide proof that they are otherwise insured. They did not budge and insisted that I provide bank or credit card statements proving my residence in my new location. I don't believe that an insurance company should need to see financial information so denied that claim.

My daughter signed up for her first auto insurance as an independent adult. She had to be very price conscious. She went with Esurance, and they agreed on a premium. However, after she paid 6 months in advance, they took out an additional 200 odd dollars the other day, putting her checking account into overdraft. They said they notified her, they did not. They said that she had an accident in 2012, which she did not. They could not take any money out of the future payments to cover what she owed? She used all her money to pay in advance. We cancelled, and it is going to take 2 weeks to get a refund and she needs to go get more insurance! Never again will we use anyone other than a local agent for insurance.

Well, I just want to comment the reports I have seen on this page for Esurance. They are almost 99% negative. I would like to tell you my story. I have received kind of good price for my two cars. Then I needed to add third driver and the price went up ruffly $50 bucks. Then they send me this device - Drive Sense. I got it by clicking on something not really paying much attention. I check online pros and cons about it and decided to run for a while and see if it worth or not. At some point a received email saying - "The device is not installed. Make sure we have data from it in the next 3 weeks, otherwise the premium will be increased, based on removal of the discount." Ok, good. so I have checked it, plug it, looks good to me.

Credit affect car rates. THAT would come @ time of purchase. Esurance uses a so-called LexisNexis Risk Inc. to gather info, to manipulate customers AFTER reeling them w/ low payment. If you are potential customer...RUN!!! No receipt, just email.

I was dropped based on false information. They seem to insist that a person named ** that I don't know either lives in my apartment or for some reason is supposed to or should be on my policy. But I have no idea who this person is and why they are insisting she is related to my insurance policy. I live alone and I think that's very unfair.

Esurance is a joke, NO ONE get it. They've been a month refusing to fix, finding a way not to help us pay for our damage. We hit a deer, totaled the car out. The engine quit working, now I'm not a mechanic, but pretty sure the engine has to work to drive.. We've had trouble getting in contact with the "people helping us". **, has not been of ANY help. If you can help it STAY AWAY!!

Hello, I have my own Esurance policy and my mother, dad and sister have a separate one for their cars. I was told by Esurance I can exclude my sister on my policy since she's on my parents, If not I would have to add her "MA law". Now for the catch-all, to exclude her on my policy it increased my premium 395.00 annually. This is the most upside down thinking I've ever seen. Just curious if anyone else was caught in this trap... Needless to say I cancelled Esurance and never looked back.

I purchased a policy with Esurance because their online quote was better than my current policy. Oh how wrong was I. I then tried to cancel the policy and had to pay a cancellation fee. A total rip off. I would not recommend this company to anybody. Then when I called to inquire about a fax number I was on hold for 20 minutes. I released the line and called back on hold again for 20+ minutes. They may be a subsidiary company of Allstate but their customer service is lacking. Not to mention they try and trap their consumers.

I will be MORE than fair. I contacted Esurance after my ALLSTATE bill started climbing and they had sent me a "DriveSense" device that I had to install on my car to receive my "DISCOUNT". 30 days after installing THEIR device my rates went up... I am 68 years old; drive LESS that 8 miles per day and have NO tickets, and NO violations. When I called them on May 13 they said the DEVICE was not working so I went to the local dealership and they checked and said it was working. SO they reduced my rate to the ORIGINAL (without discount) rate and said I was NOW getting a "Discount". Then my car started dying, over and over in the dead of winter and I was having to be jumped off to get to work. Another battery change and still the same thing kept happening.

I got in a car accident on Feb 13th 2015 and it is now May 28th 2015. Esurance has done nothing to help resolve my case. My truck was totaled causing motor damage and obviously cosmetic damage which made the vehicle unsafe to drive all at no fault of my own. This happening during a long move from nor cal to so cal losing all my belongings in my truck bed as well. I also received injuries to my neck and back which is now causing me pain and issues. My insurance adjuster ** only left me an email stating for me to contact the opposing insurance company and they will handle it. ** never contacted the other insurance company he never relayed information about the case or the police report. The opposing insurance Bristol west had claimed that on that end it was reported as a hit and run on Feb 17th 2015. So on top of it all the person that hit me is committing insurance fraud.

Made a payment via my checking account since Esurance does not work with Bill Pay. This payment was never submitted to my bank. I called Esurance 3 times in 36 days and explained the money had not been removed from my account and it still says paid. CSRs state, "No worries, it says paid." 36 days later, my policy was cancelled. I get on the phone and make the payment by way of debit card. My other payments went thru fine due to being paid on the debit and not a transfer of funds. So at this point they have 63.00 and 80.00 and they keep telling me there is a credit.

Here's my experience. Gave a quote with all my info. including MV record. Made a payment. Next day raised the policy by 25%. Day after raised it by another 25%. Called to cancel and was charged $50. So paid a total of $65 for 4 days of coverage. After looking at online reviews they seem to use this bait and switch scam on most people. They may be within them but what they're doing is wrong.

I first signed on as an Esurance customer in 2012. From that time on every time my policy came up for renewal they raised my rates; even though I had NO tickets or claims. Once my truck was paid for I reduced my coverage to liability only and the rate dropped FOR THE FIRST SIX MONTHS. After that the rate increase scam began again until finally it was almost double what where it started. Again, I've never gotten a ticket or had an accident. I went to cancel my policy, (I found one with full coverage for half of what Esurance wanted) and it took 20 minutes with a rude abrupt clerk who asked me what company I was going to and I told him. He then proceeded to use the wrong company name THREE times during the conversation. He asked how much my new payments were going to be and I told him that wasn't important and he snapped, 'well it is to me'.

Gave them every piece of information known to man. Answered every question honestly. Ask questions of my own. Bought a home so I was in the market for multiple policies. Wouldn't you know that just days before I needed insurance to start, oh wait the quote was incorrect. Imagine that. Then I did not like the payment date, I wanted something else. So I was told to make the first payment and then I could change to the date I wanted. Called today, found out that was lie number two. Talked, rather wasted my time with supervisor. Then called backed and was actually told a different date by the same guy not more than 10 minutes prior. I pray that I never need to use this company for anything other than confirming they're liars. I'd hate to give them anymore opportunities to confirm it.

The son of their insured hit our car on 17 Apr. It is now 14 May and they have not done anything. Their adjuster is always out of office and she will not call back. I have sent the call record from the police station and we have not heard from them.

A car owned by ** and insured by Esurance crashed thru my yard destroying my fence, deck and storage building and grass. Esurance refuses to pay for it as the owner whom I talked to at the scene of the accident, went home and reported the car stolen 1 hour after the accident. The keys still in the car along with her house keys. The driver jumped out and ran. Now I have to hire a lawyer to get my property repaired. This sucks, I would never recommend Esurance to anyone.

My boyfriend and I bought a car last year in 2014, we needed insurance so we went with Esurance. We got our quote of $133 a month and was like "okay, we can do that." A year goes by with no issues, no tickets or accidents and all of a sudden we get this charge from them for $1046. We called them to find out why we were charged this amount and between phone tag and nasty attitudes they told us that they recalculated our policy do to the fact of the mileage on the car. Our 6 month policy was $780, after this so called recalculation it went all the way up to over $6000 for a 6 month policy. We were never contacted cause if we were we would have cancelled on the spot! I would stay clear of this company.

Esurance has the most deceitful claims representatives I've ever encountered. ** has been purposely stalling to settle my claim (**). Therefore I have filed a claim with Calif. Dept. of Insurance with all of our email correspondence. We are FINALLY in the final stages of my claim with a little help from my email with the attached document I filed with Dept. of Insurance. Now we're waiting on the "legal department" to approve my release. Hopefully this post will help finalize the process.

Although, they offer discounts and are pretty reasonable on their rates. Never file a claim!! I've had Esurance for 10+ years, and the very FIRST time I submitted a claim, my premium doubled automatically. This insurance company is good at rates, but never file a claim!!

Please do not ever use this company for your car insurance provider - they are horrible. My car's transmission went out and I called for a tow and they couldn't find a tow company to tow me. I was a stranded woman that needed help and they couldn't find a tow I had to finally find one after waiting 7 hours in a parking lot. I had to pay for a tow out of my own pocket after paying this company monthly for towing service. Women please don't use this company - pay more and get a reputable insurance company. I give this company a big fat zero for their services.

I was buying a new car and called Esurance for a quote. They were super friendly and when they offered me a plan that I could not buy, they referred me to company that could fit my needs. If I wasn't poor I would buy from them on Merit alone. It's amazing when a company cares about you as an individual and they sent me to place that I could afford. I wish I could buy from them simply because of their honesty. Once I get into a place where I can afford good insurance they are the top of my list. Thanks.