Esurance Reviews

I am happy with Esurance because they are always helpful. Their customer service is excellent. I have had to make policy changes on several occasions and I am always treated with respect and kindness. They always answer my questions thoroughly and I never leave the conversation confused or upset. Esurance has some of the most competitive prices. Their rates are low and affordable. I am completely satisfied with Esurance as my family's auto insurance carrier.

There was a hidden 30$ fee buried within the terms and conditions of the policy with no other indication when purchasing. Avoid this insurance company as they will nickel and dime you despite looking cheap initially.

My insurance company is great. Whenever I need anything, they are more than happy to help me and it's a great price. I shopped around for a long time for a great insurance company and they are the only one I would have picked. Their customer service is amazing.

They have been the most reasonable auto insurance provider I have ever had with no major issues. I have not had any claims though so I could not comment on that process. They have a no hassle policy which is very helpful and the fact you can contact them through multiple ways.

My daughter had a accident in my vehicles. It was covered by my insurance. They fixed both vehicles involved. The other party sued for medical injuries and personal damages. Then they cancelled my insurance.

It is a insurance company that is for the people and they have fair rates. It is better than other insurance companies that I have used. You can watch the progress of your car being repaired in stages if you ever need that service.

The company is very easy to use. I like having digital copies of everything. Love the mobile app. Quick to pay claims. Have had no problems. Easy to make changes to policy. I don't know what else to say. Great company.

I never had a claim to file but getting the insurance was very quick and easy. Everyone I spoke to was friendly and helpful. I got my quote in a short amount of time. I paid over the phone and printed my insurance card out from my email immediately. I am very happy with Esurance.

Esurance has great service and reasonable rates for their insurance. Their customer service reps are very friendly and really know about their products. Quick service and reliable service.

I've loved this company, they have been very helpful any time I've had questions. They were easy to sign up with and my rate is affordable and I've been unable to find better. Their customer service is awesome, and they provide several different ways to get in contact.

I was very satisfied with using Esurance as my go-to auto insurance. The rates are low and they offer a great mobile app and user friendly website options. They also send notifications in a timely manner when the next incoming bill will be auto removed from your bank account. That way if you have an emergency you can make a payment arrangement.

Great employees! We had a claim and they were right on top of it! They are a great insurance company! I highly recommend. I have no complaints about them at all! Great, great, great company.

Good price and rating. Father had it for many years and was satisfied too. I have seen nothing but good reviews on this insurance. It must be good. I'll try and like it too.

They are very easy to use and have good rates. I have not had to file a claim, so I don't know how that will be, but overall I'm very satisfied. The customer service is great, so far.

I have used Esurance for the past 5 years. I have been very satisfied with their online service and ease of payment. I've made 1 car accident claim with them and the process couldn't be easier. Their comparable prices were also great!

If you are happy Esurance customer - don't estimate. It will last long. In a month, 6 month or a year - it will catch up with you. They will ask you to provide them with all kinds of living records (even your spouse died 4 years ago!), proof of "non-living" family members - for some reason they asked me to have 5 people records showing that they have some insurance, despair the fact nobody lives with me (why not 20??)! Or even copies of your passport or SS#... And all this is covered under "state requirements or federal law." Just nobody could gave me exact name or guideline of such as excising. So, be careful with your data and what you giving to them. You are NOT protected there!

They have good rates and have adjusted accordingly, when needed. They were easy to work with and talk to when I was picking insurance for my car. They helped me find what I wanted to look for as far as a new insurance and went thru each and every step, so I could understand it all.

Less costly than other companies. Very prompt and fair on claims. Easy to contact and reps are very knowledgeable.

Esurance is a good insurance company and I have never had any problems with them. Their service is great and their roadside assistance has been helpful at times when I needed my battery charged.

Awesome because they really guided me thru the insurance process and made it easy for me to buy the said insurance. I believe this company has everything it takes to win and be on top.

Good, fast and helpful customer service, good coverage, and good price. I'm able to do a lot online, and that is very convenient. Esurance offers a big variety of discounts for things like multiple cars, having a paypal account, and having auto withdrawals for your premium payment.

The service is good. When I was rear-ended they were thoroughly helpful and considerate on the phone. They offered to allow me to pay my deductible and have them process the claim and fight the other guy's insurance for me, or allow me to go to the other guy's insurance by myself. They are over-priced though.

The insurance company has never really been a problem for me. But there's a lot it could do to help. It should have more helpful if something goes to happen. But like most insurance companies they don't really seem to be there for the people, they seem to be there for the money.

While the price is a little more than some other companies, the customer service is amazing. They are great about working with you if you need to move a payment date. I am very pleased with everything they have helped me with. We have not had an accident to date but I'm sure they would be great about handling that as well.

Very easy to deal with. Have flexible payment options. You can easily change payment date with no hassle and change coverage adding or removing vehicles within about 5 minutes.

They have great rates! The customer service went well too. They were able to give me some comparisons, which allowed me to make an educated decision. They had some of the better rates than other quotes I received. They gave me the coverage I wanted closer to the price I was expecting. Sometimes it's weird calling and always getting someone different. It'd be cool if you got a consistent rep. Otherwise, everyone is very helpful.

Esurance offers the services we need at a price lower than competitors. The customer service has been excellent. While we have never had to make a claim I am confident that if we did it would be smooth and hassle-free. Zero complaints from here. Go Esurance!!

My experience with my old insurance was among few regulate words, a service not bad but not as good as my lived experience with it was a little stressful because they are ** in some cases about giving answers with respect to payments that required for certain parts of my cars. Attention sometimes varied branches of the company in California. Some days were good, some days were not so good. Would give a recommendation to expand the field of efficiency when solve problems and make timely payments with extensive communication between the company and customers.

I was very hesitate to use them because I didn't know much about them. I was shocked that the rates was the best. It is because they do everything online. I had issues with pulling up the policy on more than one occasion. I would highly recommend using them due to their rates.

When I was in a car accident three years ago, it was a terrifying and over-whelming experience. My Esurance agent was very understanding and slowly walked me through the process of filing my claim. My agent turned a frightening experience into a manageable one and I am so grateful for their understanding and assistance. Instead of making the situation harder, they made it so much easier and less stressful, which is something I will never forget.

The site is very easy to navigate. I was quickly able to sign up and I was able to find the coverage that best suited me. The rates are very affordable compared to others I looked at.

Good experience, no claims but price keeps going up where it's no longer on the low end and will probably change companies. I had twin daughters that turned 16 and they're insured but now 18 and the price seems high. I do like that you can make your own changes and print ID cards.

It is the best company for me. I've never had any problems with this company at all. No accidents yet thank God. But overall it's a great company. I've had other insurance company for auto insurance but not like this one. Low premiums are the best.

They have good customer service, they are always very friendly, I can get a hold of them very fast. The only bad thing is that it is only online, it would be a little better if they actually has an office. I have never had a problem with them paying a claim, it's been fast and easy. It is a little expensive but compared to other insurances, it actually is the best price I can get. I totally recommend them!! They are amazing.

Getting a quote was quick and easy, and was done 100% online. The rates I was quoted were better than what I was quoted from other companies, and the policy was extremely easy to setup online. I have had no issues whatsoever throughout the time frame I've had my policy with Esurance, and definitely would recommend them to others.

Danita from Esurance was terrific. A rental company tried to say we had caused damage to a rental car. Danita listened to our side and went to task with the rental company. She was able to get the rental company adjuster to admit the damage could not even be seen in photo. We would not be held responsible. Without her help, we never would have had access information to take care of this situation. I would definitely recommend Esurance to anyone who asked.

We are very happy with Esurance. We've only had to file a claim once, but we did it right after the accident, at 4 am (after dealing with tow truck, etc). The representative was helpful and friendly, making an awful situation seem a little more manageable. They stayed in touch with us for weeks, until the case was closed. They seemed to care about us as people, not just 'another phone call to answer'. They offer several discounts for members such as home owners discount, student discount, married discount, etc. My favorite part is that everything can easily be managed online, including talking with representatives and printing updated insurance cards. I would definitely recommend.

It was easy to purchase and is affordable. I haven't really had to use it at this point, so I can't speak to their customer service. I like that all of their services are available online so that they are easy to access at any time.

I really like doing business with Esurance so far. I have had this coverage for several months now and have had no issues. The customer service department has been very pleasant and helpful on the few occasions that I have had to call them. The price of my coverage is 50 dollars cheaper than the lowest I had found while doing quotes online. I will not be switching.

Fast claims payment and fast assessment on damage. Easy online sign up and management of account. I would recommend this company to anyone that needs insurance. I had an accident and had a very positive experience.

I purchased car insurance with SR-22 coverage with Esurance on September 5, 2015 with coverage to begin on September 12, 2015 to March 12, 2015. The state of Missouri Requires Esurance to send proof of coverage to the Missouri Department of Revenue with beginning and ending dates of coverage. Esurance could not handle this small detail and sent proof of coverage with NO beginning and ending dates. From Missouri's point of view this is "Invalid Coverage".The department of Revenue notified me again and I contacted Esurance. AGAIN. Esurance once again they sent proof of coverage with no beginning and ending dates. Once again Missouri Department of Revenue notified me my license was being suspended for failure to have a policy in effect with beginning and ending dates of coverage. So once again, Back to Esurance.

I work for another major insurance company, but have my insurance through Esurance. I would highly recommend them to millennials & internet/app savvy customers. I completed everything online in about 10 minutes. I did have to call in about my mortgage billing, and customer service was very friendly and helpful. Bonus points for the hold music.

Dealing with Esurance is quick, easy, and straightforward. Their pricing strategy is extremely competitive. In order to have reduced pricing, you do sacrifice the comfort of having a personal agent that you can meet nearby.

Affordable rates offered. Very user-friendly site that allows you to make changes easily. Also can quote potential changes (new cars, drivers, coverage limits, etc) with no hassles. Sign up process was easy. Renewals are never crazy increases. No complaints!!

Online makes it easy to use and access. Some personal connections are missed but have not been needed. Price at times trumps person connections. Ease of application is also important.

They are always very pleasant, courteous, and easy to reach. Very affordable! When I make a call with multiple reason, I am not forwarded to a million people and if I am forwarded, I am not on hold for long amounts of time. I love that it is all online so you do not get a bunch of letters in the mail. It is very easy to access everything on the website. I have only been with the insurance for a brief amount of time, but compared to my last insurance, it's heaven.

We bought our insurance online. It only took a few minutes, and saved us money on rates. When we traded cars, it was easy to update our information on the app. I love having my coverage information on my iPhone, and the auto pay means I never forget to make a payment. We haven't had any claims yet, so I can't review that side of the company. But the experience we have had so far is very good.

Excellent customer service. Always very helpful. They always go above and beyond to listen to our questions and our concerns. Willing to give the best deal. It is also very easy to get a hold of an agent that can settle any problems that we may have.

Great company. Esurance walks you through every process and they have super customer service. They also send you pics of your vehicle during the "fixing" process. Esurance has great prices too.

Initially, the online quote process went quickly, with all the usual questions asked and answered. The quote that came in was reasonably close to our actual monthly premium. We've been with Esurance since we bought our car in 2008; with no claims submitted/no losses incurred, one would think that the premium would go down a bit... if for no other reason than simple customer appreciation. It is "no muss, no fuss" auto insurance at an acceptable price, but we will definitely consider another company when we buy our new car next month.

It was very easy to first purchase auto insurance through Esurance. Every time my policy is ready for renewal, they keep me up to date and make it very easy to update my information. They have overall been very helpful and easy to work with.

This company is easy to work with and accepts change easily. I needed to change my insurance policy on short notice and they worked with me quickly and happily. The people on the phone are very attentive as well. I was never in an accident so no experience with filing a claim.

I found a better price with Esurance than I was able to find with any other auto insurance company. I searched online and filled out quotes with just about every auto insurance company I have ever of. I was able to get a policy for a lot less money than I ever could have got if I was using one of the other bigger and well known auto insurance companies such as All State, State Farm, and Progressive.

When I had insurance with them and got rear ended it took them almost 2 months to settle the claim but now with State Farm I'm much more happier. My son also has insurance with State Farm and even when the accident was his it only took 1 week to settle. I just think if you want more for your money you should choose State Farm.

I had Esurance for only a couple months. During this time they raised my rates so I canceled. I was charged a cancellation fee. I paid it and never heard anything from them. Then today (7 months later) I find out they deducted $100 from my bank account. This was unauthorized. I called and they said it was for the "drive safe" device that wasn't returned. I never received the device. I never signed up for it (willingly anyway). They refuse to refund the money until they receive the device. They said it is their policy to automatically withdraw money from the account they have on file without any authorization.

Michigan was hit with record breaking hail which damaged the boot on my vent pipe. Water gained entry into my home. Inspector came out and claimed the boot was improperly installed and that I would have to pay to have that fixed, but assured me the water damage would be covered and to go ahead and call a restoration team to address the mold. Esurance was so kind to tell me they would pay for nothing after their representative said they would and for me to call a restoration team. I would not recommend them to anyone and would advise, if you have them, get a lawyer to fight for your claims if you have them as they will not cover you.

In February I was the victim of a hit and run where the loser that hit me tried to get away. I chased him down. The police ticketed him and it turns out he had no insurance. Surprise surprise! I had to no choice but to go through my insurance co Esurance. They sent me to a body shop who did TERRIBLE work to my car, it took 4 times to try to get it right. Now it's back in there again because the paint work they did is chipping off! Never go to SERVICE KING in Glen Burnie MD!

I submitted a claim to Esurance and basically I was treated as a criminal. They investigated my claim to the point where I was tired of fighting them and took a settlement with a huge loss just to be done with them. They have the worst customer service and their agents are unprofessional. I could not wait to cancel them and I did. I filed one claim with them which barely totaled 3 months of premiums and all they wanted to do was fight me. DO NOT USE THEM. They are awful.

I was changing my policy of 5 plus years with Esurance as my son is approaching driving age and we bought him a car. I also bought myself a classic car. I called Esurance to add the cars to my existing policy of 5 years plus, and was told the policy would max out with 4 cars and would need a second policy. I made it clear I am selling the vehicles that have been covered for the past five years and was told I would be able to cancel without penalty once I sold the cars. A few days later I was called and after lots of explanations was ultimately told I was being cancelled.

Had policy with them for my auto for three years. Moved to another state and they're quite was too high so I cancelled before my due date. Now they're trying to charge me a $50 cancellation fee which was never made clear on the phone call to cancel my policy. Never made a claim, never paid late and I canceled three days before next premium due. I called and they were unapologetic and says "Sorry the customer service associate failed to do his job correctly. But we charge a $50 charge to cancel in your state." How shady and dirty is that. Don't use them ever!

I initially signed up for a car insurance policy, cancelled same day, told me my payment which was taken out same day would not be returned for almost 2 weeks. Wtf.

I hope I'm never in another accident with any of their clients. The lady I've been working with is so very unprofessional. Rude as well as not good with processing documents and her Truths are unjust (fibs). I Just their 15 day resolution is now over. 180 days no Lawyer.

Esurance attracts you with lucrative low rates. Once you sign up wait approximately two months and the premium shall double on any XYZ pretext. Read for yourself, in my case it was high mileage where as there was no clause about it at sign up. Wanted proof from the dealer about mileage. From the dealer had to burn my weekend for it, resultant zero. Just stay away from these muggers... Unless you want to waste time, energy and at the end money, walk down to COSTCO, Wal-Mart or any other local insurance agent, I am sure you will get a fair rate.

My first 6 months with Esurance I had to constantly watch Esurance as they were changing my rates for the auto withdrawals. I would email them and they would fix it. Mind you, I have a clean driving record and no tickets or claims. Here we go again; a Renewal Fee and Monthly bill being added together. Who charges a renewal fee; they should give a discount to keep your business. So tired of the sorry a** insurance companies.

Filed first and only claim for a Windshield. After 6 phone calls, no Windshield. I specifically called this morning and was told I was covered but the Safelite guy still had not gotten approval by 2 o'clock so I got back on the phone to be told I had to pay for it. Now they have pull recorded phone calls to see what I was told. No one seems to be talking to each other. They had no problem raising my rates and I've had no other accidents or claims. Beware.

I added a new vehicle to my policy and discovered an obscene payment schedule, which did not match my premium amount. When I contacted Esurance I was told that I wasn't notified because my policy was renewing on August 31st. The premium increased $700 to an astounding $1,468.00 for six months. I'm not insuring a high-end vehicle and do not have money to afford that cost in addition to my car payment!

Just the same warning. Read the fine print on your policy. My Dad an "unlisted driver" on the policy (because he drives the kids around in my van 3-4 times a year while visiting b/c of kid cars seats!) tapped a ladies bumper in construction bumper to bumper traffic. The lady went crazy and immediately made a claim for pre-existing damage that my dad did not cause. It was easy to see it was below the level of the van bumper. So stupid. I am not sure but I think Esurance paid the claim with zero investigation - which would have easily shown my car did not cause the damage. At least I think they did. I never received a resolution to what happened. I feel like they were not an advocate for me at all. SO. I also jumped through all these hoops to the EXCLUDE my dad from the policy (can't drive the car anymore which is a pain in the ass). So my next premium the premium DOUBLES.

On 07/14/2015 I requested a quote for a homeowner's policy, after speaking with a rep and thinking the quote was good I said that I did not need the policy until the effective date of 09/08/2015. The rep said that he needed the policy paid in full at that time ($894.29). I gave him my checking account information and the money was posted on 07/15/2015.

I have been a customer with Esurance for the last 6 months. After paying an almost $800 deposit and $363 a month for insurance I'm being told my insurance is being canceled because someone hit me from behind and put my driving record over the number of points to be insured with the company. So you mean to tell me you are canceling my insurance over accident that your company did not even have to pay out on? Are you serious? #thishasgottobethestupidestthingihaveheard

We have a modular home with stick built additions. We applied for insurance through Esurance. About 45 days later we got a notification of cancellation. Before the policy got to the cancellation day, we had a claim. I had taken over two months to get the claim settled and we are still in battle. You can send them invoices and they make no comment. They only want to pay what they want to pay. Before the cancellation day, we had yet another loss due to a wind storm demolishing a out building. They wanted to give us a ridiculous figure for replacement. In other words, a low ball. That has been dragging on for over a month now. It seems when you send them invoices and or communication, photos, etc. etc., they simply do not read them or if they do, they don't care and it takes them over a week to respond.

I applied for an online quote. Contrary to what they claim, the lowest price they quoted me was $15 more per month than I'm already paying with State Farm, so, obviously, no way. Two days later, one of their sales people left me a voice mail. Today, I got a postcard from them! So I called them to be removed from their mailing list, which I had no intention of being on in the first place! I reached a person right away, however, he immediately put me on hold when I asked to be removed from their mailing list. After about 3 minutes, someone else picked up, and SHE placed me on hold, for a good 9 or 10 minutes! Finally, she said I was no longer on their mailing list. This is absurd! All I wanted was a quote, not a huge hassle!

Esurance offered the lowest quote of 6 insurance companies I submitted requests to last month. After no less than 8 email correspondences and 4 phone conversations, we got the policy up and paid. I received a copy of my contract for six months of coverage. It was a little rocky but it was finally complete. That's where it all ended. After I paid (not before) they did a public record search of my address and added two additional drivers to my account. I was told (in a fifth phone call) this was normal, I need to submit the changes online. I was also told to submit a proof of registration* to them ASAP to keep my policy from being cancelled. I've never been asked this before, ever, by any insurance provider.

As my mom's car was parked, it was hit by a person nice enough to leave a note with his info as well as his insurance info (Esurance). My mom had her car towed to the Auto Collision Center in Daly City, CA where the nightmare started. When Esurance got the estimate, they immediately started trying to haggle parts cost with the body shop meaning they wanted the shop to use aftermarket parts to repair the car that their insured damaged. Then asked the shop to lower their hourly labor costs. Who the hell does this? Then to boot they arranged a rental car for my mom and never explained that (she'd) be paying anything which in my experience, the person at fault's insurance company usually covers. WRONG. She got a bill from American Express for rental car insurance for $594.65. Why is she paying anything?

I purchased auto insurance online with esurance. At the end of the session, I provided a credit card number for payment. A couple of days later I checked the posted entry on my credit card statement, and to my surprise, esurance had charged me $120 more than the final quote that I had chosen. (Thank goodness I printed the page(s) with all the choices and figures on it.) When I called customer service to ask about the extra amount, I was told that it was "equity." Huh?!? I'm not exactly new to this planet and I've never heard of an insurance company charging for "equity"! When I questioned it, I was given some vague response about building up equity so the company could make sure all my payments were helping me keep the policy, or something idiotic like that. I was furious! I told the guy to cancel the policy and I would look elsewhere for auto insurance.

After being a Geico customer for 15 years with little activity other than OTHER PEOPLE hitting my car, they increased my premium to a ridiculous amount. I left and went to Esurance whose premium was considerably lower. Been with them 1 year. My beloved car has seen the end of its days and time for a new one. Upon the decision to purchase, I called Esurance for a quote on this newer car (2006). When the premium came back very reasonable, I made the decision to purchase the car. NOW the Esurance madness began. Not picking up the car till this Sat so don't need insurance till then. (Why pay more for days I don't need?) Called back. Oh... "Quote only good for 24 hours" so now it was $100 more. What?

In my opinion this company is horrible, my debit card was compromised and caused a lapse in insurance with Esurance. I was unaware of this and never received a notice in the mail. They did send email notices, which conveniently enough went to my spam box. I spoke on the phone with an agent and supervisor. The supervisor was rude and not helpful, essentially blaming me for not being notified.

I was in an accident at the beginning of June. Clearly the other drivers fault - he backed into the side of my car in a store parking lot. When I initially called in the claim the representative apparently mis-recorded the other driver's plate #, being off by 1 letter. I guess it took them over a month to figure this out even though the info they gleaned from this "wrong" plate # didn't match any of the other info I provided them from this accident (i.e. driver's name, vehicle make/model, insurance co.). A month and a half later I get an email reading that basically they may have the wrong plate #. So I called again relating the plate # to which the claim agent says they had the incorrect # and that he would file the claim right away with the correct info and insurance company.

I have been a customer with Esurance since January 2014. At that time my rate was $127 a month. Then when I renewed my policy they raised it to $159 a month. I had NO accidents, no claims, no change in coverage limits, etc. Well, they just renewed my policy again and it is up to $199 a month! Same thing as before, no changes, accidents, claims. They have raised my insurance rate by $70 a month in only a year and a half! That is 55% more than my original policy! As soon as this month is over I am switching to Wawanesa. They will provide me the same coverage for only $78 a month! No, no, no to Esurance!

I have had a policy for 15 years with esurance with an excellent record and I carry excess coverage... I believe in insurance. I was sent to Hawaii to work on a project for 18 months. I rented my house, put my things and car in storage near my house and flew to Maui to do the work. I purchased a new Nissan Versa while there and added it to my esurance policy online. After paying for both cars (max coverage) for about a year, esurance asks me if my "tenant name here" is driving my Nissan as well. I said, no, he is living in my house in California, so that is probably the confusion. I remind them of my address (which has been on my policy the whole time I have been in Hawaii) and they freak out: “WE DON'T COVER HAWAII!!!” They tell me they are going to drop me immediately. I ask them for 72 hours so I can get coverage. They agree. (I mean, who is acting like the professional adult in the room here?)

My son total his car. The insurance refused to pay because I gave them the wrong VIN #, even if they collect the monthly premiums. I'm filing a claim in small claims court however the company needs to be serve and I don't have a physical address in San Diego. Anyone knows an address for Esurance in San Diego, CA?

We have been using Esurance for 5 years for our auto insurance. Today I logged in to get a quote for home insurance and I saw our automatic monthly payment for car insurance went from $194 to $343. They doubled our 6-month policy without any recent change in our policy. I called to get a reason for this increase and they were surprised too!!! They told me that *living in California* would increase the price but finally they came up with the reason, which I took a survey and told them I doubled the annual mileage use. I do not remember taking that survey! They updated the mileage information and told me that new price offer will be updated in 24 to 48 hours. My answer will be no! Please be aware of your automatic payments which they have direct access to your checking account. I am definitely cancelling our policy. Making a change in auto insurance company may be expensive but I am sure not expensive as Esurance.

I was rear-ended at a red light by 2 cars. Police determined car directly behind me was at fault. It has now been over 4 months since I put a claim on and Esurance has done NOTHING for me as far as going after other drivers' insurance to have my car fixed. Stay away from this company! They are extremely rude when called and WILL hang up on you when they feel trapped due to you asking the right questions. Steer clear!

These clowns took my money. Then 2 months later cancelled my policy for absolutely no reason, contacting the State Attorney general in Albany!

I had Farmer's Insurance for years. I loved my agent and he was by far the only reason I had stayed with them for so long. But, in 2014 my car/home insurance skyrocketed. I decide it was time to shop around. I checked rates at Progressive, State Farm and a few others before calling Esurance. The amount of money I was able to save was ridiculous. I'm relatively informed on insurance and made sure I had the same coverage as I had with Farmer's. Between car and homeowner's insurance I am saving around $2500 a year. Every person I have ever spoken to with Esurance has been kind and helpful. I do miss the personal relationship I had with my previous insurance company agent but I understood that I would be giving up this service when I chose to leave Farmer's for a strictly online/over the phone company.

I purchased a policy with Esurance March 29th 2014 and when moved to TX from WI in Feb. 2015 I called and cancelled my policy and went with Allstate. I called regarding deposit. For my old car I only had liability due to age of car. When new car was purchased I got full coverage. I really didn't understand about the deposit. When I cancelled I did talk to a young man and he told me my deposit will be refunded. I also was told that the reason for the deposit was in case something came up and you could not make a monthly payment they would use deposit for payment. WELL I never missed a payment in 12 months - proof of this was my invoice with Esurance that payment each month was taken out of my checking account! What the heck. I am so mad. How can this company literally steal my money? I will not give up on this so be warned by my experience.

I wish I had read the reviews before selecting this jackleg company. I too thought that being backed by Allstate made them reputable. I waited until my claim was settled before posting. It took 58 days to settle. I was investigated, my neighbors questioned, the check to the repair company was cancelled and the icing on the cake was them trying to bully me to accept them totaling my car & being happy with a payout that wouldn't have equaled a down payment on my 2009 Mercedes. This company is a joke. They tried to force me to sign a power of attorney so they could salvage my title. They were rude, condescending and I will stop just short of calling them crooks & liars. Whatever transactions you have get it in writing or better yet RUN NOW!! Claim payout at 9am - Esurance dropped at 9:05. Good bye & good riddance Esurance.

I was unable to cancel and it was almost comic. If I wasn't well aware of why this stuff happens. I got another carrier and was completely unable to cancel. They don't answer the phone, they have a voice system which apparently doesn't work or at least hasn't for the last 3 days and there's no way to cancel the payment means or anything. The most you can do is move the payment forward. That will give you enough time to cancel the CC which is what I did the day the situation became clear, the same day as I got the other policy. I just couldn't believe a big company like that would just leave the voice prompt system broken so I called again just now and it's still the same. Nothing wrong with my phone, used plenty of times. Their rates aren't that great either, I did it because it was least hassle at the time but you need to add the charge to reissue a CC to their fees unless you're staying with them forever.

On Nov. 21st 2014 I was driving out of a strip mall in Daly City, Ca. and suddenly I heard a bang on my back rear passenger side of my Sienna. Here is a car backed into mine so she pulled back into her spot and got out. I was already three quarters passed her and I was on the road. Another words, she didn't look all directions before pulling out of her parking spot. I took info and pictures etc. and went home and called my ins., Capitol Ins. Co. To this day the Claim is still open and my ins. co isn't getting anywhere with them. Esurance is saying it's both at fault. No, I had the right way and she was pulling out and hit me in the rear passenger panel and we're still arguing with Esurance as of today June 22, 2015, 7 mo. later! Their giving my insurance a bad time and not cooperating. This Company should be shut down!

I called to add a 2015 Mini and the rep quoted me $260. I asked how much more if I added a second Mini of the same kind and was quoted an additional $60-$70. So I bought the other Mini too and Esurance deducted $580 for my payment. When I called to get them to refund me, after 2 hours and 5 conversations with 5 different managers, they still would not make good on the amount they quoted me. I would not have agreed to a policy that cost $580/month. So, that is what they will do to scam you out of your money too.

About a week after starting a policy, they started calling on a daily basis & emailing about a person I didn't know not being listed on my policy. They were going to cancel my policy or jack up my rates because their underwriters see someone else lives here. Well, no one else lives here! The person they were talking about was a former resident of the unit I now live in. I told them I live in an apartment and the person they are referring to must've been a resident before I was but that wasn't good enough. They expected me to add this person, so I ended up cancelling my policy and going with a better company that doesn't harass me over someone I don't know.

I was a loyal, never late payment, not a single accident or ticket in over 10 years. Always updated my file with my addresses as I moved and a few months back the underwriting department reached out saying that I needed to provide proof that 3 people didn't live with me... in a city I hadn't lived in for 2 years and was over 500 miles away from at that point. I talked to them and explained that not only did I not live in that city, but I don't know those people so can't provide proof that they are otherwise insured. They did not budge and insisted that I provide bank or credit card statements proving my residence in my new location. I don't believe that an insurance company should need to see financial information so denied that claim.

My daughter signed up for her first auto insurance as an independent adult. She had to be very price conscious. She went with Esurance, and they agreed on a premium. However, after she paid 6 months in advance, they took out an additional 200 odd dollars the other day, putting her checking account into overdraft. They said they notified her, they did not. They said that she had an accident in 2012, which she did not. They could not take any money out of the future payments to cover what she owed? She used all her money to pay in advance. We cancelled, and it is going to take 2 weeks to get a refund and she needs to go get more insurance! Never again will we use anyone other than a local agent for insurance.

Well, I just want to comment the reports I have seen on this page for Esurance. They are almost 99% negative. I would like to tell you my story. I have received kind of good price for my two cars. Then I needed to add third driver and the price went up ruffly $50 bucks. Then they send me this device - Drive Sense. I got it by clicking on something not really paying much attention. I check online pros and cons about it and decided to run for a while and see if it worth or not. At some point a received email saying - "The device is not installed. Make sure we have data from it in the next 3 weeks, otherwise the premium will be increased, based on removal of the discount." Ok, good. so I have checked it, plug it, looks good to me.

Credit affect car rates. THAT would come @ time of purchase. Esurance uses a so-called LexisNexis Risk Inc. to gather info, to manipulate customers AFTER reeling them w/ low payment. If you are potential customer...RUN!!! No receipt, just email.

I was dropped based on false information. They seem to insist that a person named ** that I don't know either lives in my apartment or for some reason is supposed to or should be on my policy. But I have no idea who this person is and why they are insisting she is related to my insurance policy. I live alone and I think that's very unfair.

Esurance is a joke, NO ONE get it. They've been a month refusing to fix, finding a way not to help us pay for our damage. We hit a deer, totaled the car out. The engine quit working, now I'm not a mechanic, but pretty sure the engine has to work to drive.. We've had trouble getting in contact with the "people helping us". **, has not been of ANY help. If you can help it STAY AWAY!!

Hello, I have my own Esurance policy and my mother, dad and sister have a separate one for their cars. I was told by Esurance I can exclude my sister on my policy since she's on my parents, If not I would have to add her "MA law". Now for the catch-all, to exclude her on my policy it increased my premium 395.00 annually. This is the most upside down thinking I've ever seen. Just curious if anyone else was caught in this trap... Needless to say I cancelled Esurance and never looked back.

I purchased a policy with Esurance because their online quote was better than my current policy. Oh how wrong was I. I then tried to cancel the policy and had to pay a cancellation fee. A total rip off. I would not recommend this company to anybody. Then when I called to inquire about a fax number I was on hold for 20 minutes. I released the line and called back on hold again for 20+ minutes. They may be a subsidiary company of Allstate but their customer service is lacking. Not to mention they try and trap their consumers.

I will be MORE than fair. I contacted Esurance after my ALLSTATE bill started climbing and they had sent me a "DriveSense" device that I had to install on my car to receive my "DISCOUNT". 30 days after installing THEIR device my rates went up... I am 68 years old; drive LESS that 8 miles per day and have NO tickets, and NO violations. When I called them on May 13 they said the DEVICE was not working so I went to the local dealership and they checked and said it was working. SO they reduced my rate to the ORIGINAL (without discount) rate and said I was NOW getting a "Discount". Then my car started dying, over and over in the dead of winter and I was having to be jumped off to get to work. Another battery change and still the same thing kept happening.

I got in a car accident on Feb 13th 2015 and it is now May 28th 2015. Esurance has done nothing to help resolve my case. My truck was totaled causing motor damage and obviously cosmetic damage which made the vehicle unsafe to drive all at no fault of my own. This happening during a long move from nor cal to so cal losing all my belongings in my truck bed as well. I also received injuries to my neck and back which is now causing me pain and issues. My insurance adjuster ** only left me an email stating for me to contact the opposing insurance company and they will handle it. ** never contacted the other insurance company he never relayed information about the case or the police report. The opposing insurance Bristol west had claimed that on that end it was reported as a hit and run on Feb 17th 2015. So on top of it all the person that hit me is committing insurance fraud.

Made a payment via my checking account since Esurance does not work with Bill Pay. This payment was never submitted to my bank. I called Esurance 3 times in 36 days and explained the money had not been removed from my account and it still says paid. CSRs state, "No worries, it says paid." 36 days later, my policy was cancelled. I get on the phone and make the payment by way of debit card. My other payments went thru fine due to being paid on the debit and not a transfer of funds. So at this point they have 63.00 and 80.00 and they keep telling me there is a credit.

Here's my experience. Gave a quote with all my info. including MV record. Made a payment. Next day raised the policy by 25%. Day after raised it by another 25%. Called to cancel and was charged $50. So paid a total of $65 for 4 days of coverage. After looking at online reviews they seem to use this bait and switch scam on most people. They may be within them but what they're doing is wrong.

I first signed on as an Esurance customer in 2012. From that time on every time my policy came up for renewal they raised my rates; even though I had NO tickets or claims. Once my truck was paid for I reduced my coverage to liability only and the rate dropped FOR THE FIRST SIX MONTHS. After that the rate increase scam began again until finally it was almost double what where it started. Again, I've never gotten a ticket or had an accident. I went to cancel my policy, (I found one with full coverage for half of what Esurance wanted) and it took 20 minutes with a rude abrupt clerk who asked me what company I was going to and I told him. He then proceeded to use the wrong company name THREE times during the conversation. He asked how much my new payments were going to be and I told him that wasn't important and he snapped, 'well it is to me'.

Gave them every piece of information known to man. Answered every question honestly. Ask questions of my own. Bought a home so I was in the market for multiple policies. Wouldn't you know that just days before I needed insurance to start, oh wait the quote was incorrect. Imagine that. Then I did not like the payment date, I wanted something else. So I was told to make the first payment and then I could change to the date I wanted. Called today, found out that was lie number two. Talked, rather wasted my time with supervisor. Then called backed and was actually told a different date by the same guy not more than 10 minutes prior. I pray that I never need to use this company for anything other than confirming they're liars. I'd hate to give them anymore opportunities to confirm it.

The son of their insured hit our car on 17 Apr. It is now 14 May and they have not done anything. Their adjuster is always out of office and she will not call back. I have sent the call record from the police station and we have not heard from them.

A car owned by ** and insured by Esurance crashed thru my yard destroying my fence, deck and storage building and grass. Esurance refuses to pay for it as the owner whom I talked to at the scene of the accident, went home and reported the car stolen 1 hour after the accident. The keys still in the car along with her house keys. The driver jumped out and ran. Now I have to hire a lawyer to get my property repaired. This sucks, I would never recommend Esurance to anyone.

My boyfriend and I bought a car last year in 2014, we needed insurance so we went with Esurance. We got our quote of $133 a month and was like "okay, we can do that." A year goes by with no issues, no tickets or accidents and all of a sudden we get this charge from them for $1046. We called them to find out why we were charged this amount and between phone tag and nasty attitudes they told us that they recalculated our policy do to the fact of the mileage on the car. Our 6 month policy was $780, after this so called recalculation it went all the way up to over $6000 for a 6 month policy. We were never contacted cause if we were we would have cancelled on the spot! I would stay clear of this company.

Esurance has the most deceitful claims representatives I've ever encountered. ** has been purposely stalling to settle my claim (**). Therefore I have filed a claim with Calif. Dept. of Insurance with all of our email correspondence. We are FINALLY in the final stages of my claim with a little help from my email with the attached document I filed with Dept. of Insurance. Now we're waiting on the "legal department" to approve my release. Hopefully this post will help finalize the process.

Although, they offer discounts and are pretty reasonable on their rates. Never file a claim!! I've had Esurance for 10+ years, and the very FIRST time I submitted a claim, my premium doubled automatically. This insurance company is good at rates, but never file a claim!!

Please do not ever use this company for your car insurance provider - they are horrible. My car's transmission went out and I called for a tow and they couldn't find a tow company to tow me. I was a stranded woman that needed help and they couldn't find a tow I had to finally find one after waiting 7 hours in a parking lot. I had to pay for a tow out of my own pocket after paying this company monthly for towing service. Women please don't use this company - pay more and get a reputable insurance company. I give this company a big fat zero for their services.

I was buying a new car and called Esurance for a quote. They were super friendly and when they offered me a plan that I could not buy, they referred me to company that could fit my needs. If I wasn't poor I would buy from them on Merit alone. It's amazing when a company cares about you as an individual and they sent me to place that I could afford. I wish I could buy from them simply because of their honesty. Once I get into a place where I can afford good insurance they are the top of my list. Thanks.

By way of brief background, the reader should know that this is a case where I needed a new auto policy because I was moving to a new state. I was encouraged by the association of the Allstate name with this company. I was also impressed by how quickly this company provided a quote that seemed to be reasonably competitive. Then they inexplicably started focusing on the name of some individual that they associated with my new address. Apparently, they suspected that this individual needed to be on the policy -- an individual certainly no longer at that address (if ever there). They also started questioning the validity of my new address that I had given them. What a state of confusion!

I was in an accident with someone who was insured by esurance. I had an error with the previous automatic payment to my own insurance company and ended up with a gap in insurance during the time of the accident (my mistake for not catching it sooner and making sure I was covered but I had an insurance card showing I was covered for months ahead so I thought I was ok). Anyway, esurance tried to bully me into taking partial responsibility for the accident and even used the fact that I wasn't insured as an argument for why I should take the settlement. Luckily, one of many witnesses came forward and esurance agreed they were 100% at fault.

I was an Esurance customer for several years. All my renewals had no issues. When it came up for the first renewal after Allstate bought them out, I was told that they would not renew me. When I asked why, I was given some bs answer. I even pointed out that I never had renewal issues before and that this seems odd that after Allstate gets involved I'm dropped. They asked if there was anything else I needed help with and I told them that they have not answered my question to my satisfaction and they hung up.

I see ads for Esurance all over on tv in flyers and in the paper but when I went to the website to get a quote it says they are not available in my area. I guess I really don't understand how they can be an insurance company but not cover certain states. Sounds like a scam for Allstate to make a few extra bucks.

After noticing my monthly payment was not taken out this month, called only to find they dropped me. I had full coverage, never had a claim, never was late on a payment. My car is Co-signed by my father and they requested proof that he had his own insurance (which he does) and he had his agent email it over, a policy that was bundled with his homeownership policy. Esurance received this email and later apologized for not looking past the front page that said,"homeowner," but told my dad everything looked good. A month later they dropped me because they never looked past the front page and never saw he had his own insurance.

I too purchased this insurance. My premium was quoted 365.00 a month. In the second month I was told my insurance will be cancelled because I used my vehicles for business. Big lie. I have no business and have been totally disabled since 2011. Oh and they charged me 162.00 when I cancelled/switched to Progressive, which is not any better!

I tried to change the due date one time, they say online that it couldn't be done. So I get charged my usual fee on the dd. Then I just get an email saying they are going to charge me again on the date I requested to change it to! Charged twice in one month!!! After a half hour long back and forth phone call I now have a $15 late fee and my premium will go up next month for being late. The extra payment is for "equity". Equity! WTH!?! We have been with them two years... no accidents, no tickets. They are just looking to take your money. Thieves. Oh and I have never been late on a payment... They take the money directly out of my account every month.

Signed up with Esurance as they quoted a significant discount over my previous carrier. One of their discounts included using their little DriveSense things in my vehicles. I told them from the get-go that one of the vehicles that was to receive the device is only driven a couple of times per month, and typically is driven no more than a couple of hundred miles per year. From the get-go, it has been an argument over this vehicle. They have been constantly trying to charge me additional money due to the limited use of this vehicle. Calls have been every couple of weeks in complaining about the handling of this policy. I'm done. These idiots can all spontaneously combust, and I wouldn't spit on them to help put out the fire. Fraudulent company, who just lost me as a customer.

Here we have this Insurance Co. That will tell you that they give you a discount if you have medical insurance, then Esurance says “well, we need proof of your medical insurance.” “Ok ,no problem.” But then they say “well, your medical insurance company must tell us that if you have an auto accident your medical insurance will cover you,” then your medical insurance tells them “yes, she is covered and she is the primary policy holder,” but as with any accident there would be an investigation, but if your medical insurance doesn't say they will cover you regardless of fault, Esurance will not give you the discount for having medical insurance. False advertising and not good business. Don't do esurance because they lie.

March 29th I hit a deer. I carry comprehensive insurance. I called Esurance and filed a claim. I own a 2008 Suzuki Forenza, which is still under manufacturing warranty. Five months ago, I had a new transmission installed and battery. Yet esurance insisted the car should be totaled. They offered me less than $4500. I refused that robbery. They then told me they spent $200 to $300 for a private company to make a comparable report. This company, CCC, supposedly came up with the same $ amount. If I had a problem, I would have to produce receipts for the work done on the car. I sent them that.

I have had many auto insurance companies in my years and have never been treated as poorly as I have with esurance.com. I should have stayed with progressive as they treated me well. To save money I switched. I have had nothing but problems with them since day one. The latest, today, was the last straw. I participated in their drivesense program. The day I got the devices I placed them in my cars. I got an email today saying that I have been cancelled off the drivesense discount program because I have not installed the devices. I called and was told to unplug and replug the devices in the cars over the weekend and if they received the data on Monday they would credit back the $200 restocking fee they charged me! Restocking fee?? I did everything they asked and because they didn't get any data they already charged me a restocking fee??? Stay far far away from this company.

I recently called Esurance to add a friend as an international driver. They said they can't accept an international license. So I said, ok, no worries, he will get his California license soon and I will call back with the info. So after this call, I received emails and phone calls from Esurance asking questions about this "international driver". Now, let’s be clear, I told them on the phone to forget it and let me call back when the California license is acquired. However, they call and call and email. Then I get a cancellation email. Yes, a cancellation threat - because I didn't call them back. When I called them about the cancellation everyone, the rep on the phone and the manager had this tone that it's of no surprise. I spoke with the manager **, she said if you say the word "additional driver" they will automatically start a process of asking more questions or cancel your policy if questions aren't answered.

Esurance gave me an auto insurance quote w/ mercury insurance. They ran all reports. Everything was fine. 2 weeks into policy they call me and were very rude threatening me if I don't add my other vehicle with them an outstanding rate 2.5 x's higher than what I'm currently paying for it, they will cancel my policy and they did. They scammed me with a bait and switch.

They charge a $5.00 service charge for automatic payment, but if i mailed my payment there is no extra charge. This company promotes being green and then fines you for trying to help the env. They charge a $50.00 dollar cancellation fee, it is not disclosed. My only satisfaction is when I talk about car insurance with my senior group, I can talk them out of Allstate Esurance (so far 4). This company rips off seniors!!!!!

Probably the worst insurance company I had to work with. I got in a wreck a few months ago and the person who hit me has this insurance. I felt that they didn't know what they were doing or talking about. I was passed off to several different people for my case. I couldn't get a hold of anyone. With my other accidents and insurance companies I've worked with, they got me all finished in a couple weeks. This is now almost 2 months and still waiting for things to be finished and still am not getting a hold of anyone. Very frustrating and they make you feel like you're not being taken care of or your case is not important. Hope to never work with them again.

An accident where my car was hit while I was pumping gas & then runs me over when I tried to exchange information. He was arrested & charge. Now Esurance is refuses to pay rental while case is under investigation. I did nothing wrong and was run over.

I would not recommend this company to anyway. I dealt with rude people, told the wrong information, and took months to get anything resolved. If you want further details feel free to contact me. DO NOT GET ESURANCE.

This company charges a $50.00 cancellation fee. Nowhere in policy does it state this. I was switching to Allstate to have it combined with a homeowners policy and only had 2 months left on the policy. Esurance is an Allstate company. This is a horrible business practice. This is not a cell phone company.

Thought about asking about your insurance until I kept seeing your commercials. Why do you have to resort to a bullying theme for them? Kids pick up on that. Just stick with why your insurance is good.

I went online to get an auto insurance quote yesterday. After a few basic questions, I was given a quote of $225/six months. I was having trouble navigating the page and figuring out exactly what coverage was included in that quote so I called customer service. The customer service agent verified the information I had given and asked a few additional questions including whether or not I would like collision and comprehensive coverage (which was not even asked in the original questions online). I answered yes to both. She then asked what I would like my deductible to be. I told her $1000. She confirmed the quote of $225 and promptly asked if I would like to pay with debit or credit. Being skeptical due to the fact this was significantly lower than all the previous quotes I received, I asked her to verify the coverage included. At this point, she started to sound annoyed and answered simply 'it includes everything we talked about'.

Today I had the worst customer service I've ever seen. You lost my fax and it's my fault, you argue with me, and can't offer any solution to get this resolved. I pay, never been late, and never filed a claim that must make high risk or something. I ask for corporate number and I get an address because no one works above the lady on the phone? Seriously!?! I'm going to write negative reviews on every site and post until I get an apology for the horrible service I've received!

I was trying to get a new auto quote from Esurance and in the beginning, everything appears to be ok but when the rep by the name of ** asks to call back with additional info, he provides a wrong number. To make a long story, they considered to give a policy but then changed their mind and in 4 hrs I spent on the phone, each rep had a different reason as to why they wouldn't give us an auto policy. This was a waste of time. I will never do business with such a fake, phony company. They are by far the worst I have ever heard of. Do yourself a favor. Stay away. You will regret it, trust me.

I purchased car insurance in January 2015 when I bought my new car. They gladly accepted my $1500 or so for the half year insurance to June. In mid-February, they sent me an email and told me my policy would be cancelled on March 13th if I did not have a Florida driver’s license. So I went to get a license and on the 10th of February sent them proof of my license. The next day they told me that I had to provide them with proof of my residential address and a letter stating that my father (who is listed on the trust which owns my house and who lives in Canada) is not a driver of the insured car. So I send them a bill from the Town of Lantana and a signed document attesting to the fact that my father will not drive the car, as requested, on March 12th.

They charged me for an extra car in my policy and a driver that I've never lived with and has never had access to my car for 2 months. I call them to have it removed, send all the ** they asked for, they tell me 24-48 hours to resolve this. OK 2 days goes by and I hear nothing. I call back and they say what do you mean 2 cars? I just have a driver we have to take off and back date they finished that and you get 60 something dollars back. Well you guys need to take the car off also and backdate that. When you called jan 5, I said I need to remove my civic and transfer those plates to the oldsmobile. Well they never removed the car and just charged me for it. So technically I could have drove around with one plate on each car if I didn't sell the civic cause the csr never took the civic off my policy.

Be aware of this company. They charge you a first and last month payment at the beginning of the policy period, but don't tell you that the payment isn't applied towards the last month, and that they "hold" it as a security deposit. You then have to deal with phone reps with attitude, who show the company's true colors... condescending, dismissive, and sketchy. It takes time to have them correct this, and I presume that they believe that most won't bother, thereby enabling them to always keep a monthly payment in reserve. This was NOT explained by anyone when I initiated the policy. BEWARE!

I own 3 cars insurance by different insurance company, at the end of my policy I switch all to Geico. Later I got a bill from Esurance with a late fee, I then call them and told them I'm with Geico now. Esurance bill me for a $50.00 early cancellation fee cause I did not notify them.

Rates being more than doubled... for a parking lot accident that caused a scratch on a bumper which could have been buffed out for $30.00. Instead they find me 100% at fault and awarded the other driver over $750.00. I repeat: parking lot accident which resulted in a scratched bumper = $750.00 claim with me being found 100% at fault and my rates being more than doubled. And now the supervisor, **, is out and out lying about everything we discussed and magically the recording of our conversation has vanished. Another thing to note is that I mentioned to every person I spoke to at esurance that they are forcing me to switch companies and not one person asked me to stay because they value me as a customer. No urgency at all to keep me as a client. All they said was: "ok". Do not use esurance.

A deer hit us, we didn't hit it. Our payment doubled as soon as they were able to increase it. They wanted their money back instantly by the rate they were charging us after the accident. We were forced to change companies in order not to be punished.

I signed up for a policy for $919.00. Esurance decided they wanted to increase my premium by $1000 without reason and since I signed up online they claim they had the authorization to charge my credit card without notice. I am currently fighting the charges without any luck.

I have been with Esurance for one and a half years... I called Esurance today to see if it would be cheaper to have my daughter on her own plan since she just turned 18. The lady explained she couldn't find my daughter on the policy then she realized that when they quoted me my policy amount over a year ago the agent typed in the wrong date of birth for my daughter, so I have been paying around $212.00 a month when I should have been paying around $325.00... I was furious then she explained that because of this error I would need to pay back pay amounts on a mistake that THEY made and would have to pay $410.00 a month until the account was paid up… because of their mistake… That is more than my car payment. I would strongly suggest no one use this company. They are crooks! I tried to save money by switching from Progressive to Esurance and now it’s costing me more. At least Progressive was honest.

I got the insurance January 6 and paid $774.84 and I was told if I pay the extra 300.00 it is a protection for the policy but really no one that works for Esurance could really tell me what is it protecting or if it was refundable but the snake who sold me in this insurance company is horrible and I feel sorry for the people who work them and have to try to explain why they want that extra 300.00. So I ended up going back to triple A because they offered more and they don't bs for extra money. The bottom line is if they ask for the extra 300.00 dollars tell them that's ok because no one really knows what it's for so Don't do it. As for the salesman I feel sorry for you and pathetic job. Hopefully someone will make you pay for misleading customers.

I was driving home after work on a Friday evening going to pick up my 18 month old son. When all of the sudden, out of nowhere, a 2 dr civic comes thru 1 lane of traffic into mine, slamming me in the passenger side totaling my vehicle. At the time my vehicle booked for over 15,000 dollars. 3 weeks after the accident, a 3rd party adjuster finally comes to look at the vehicle, and 6 weeks later a check for 10000 dollars for my 15000 vehicle. I have had surgery from this wreck and can't work, with no compensation whatsoever.

Website won't properly load (other sites are no issue, same poor results on multiple browsers). I Can't check my policy. I call and explain the situation, they insist in filing a claim and getting it towed to shop and that they will cover body and mechanical expenses. I get it towed to shop - another person calls me and tells me I'm not covered - so great - I just paid for a tow. I didn't need to take it to a place to get work I can't afford. I have a secondary car - I would have simply driven that. I need access to my policy and I should not have been told they would cover my body/mechanical work over the phone!!!!

Esurance raises rates for no reason. I wished I had read reviews about Esurance before signing on with them. They gave me a good rate to begin with and then raised the rate $30/mo. after 6 months. We have perfect driving records and have had perfect records for 10 years. ESURANCE IS A BAIT AND SWITCH COMPANY! DO NOT SIGN ON WITH ESURANCE.

I've been insured for 6 years straight and my policy expired on the 16th and apparently my card wasn't working and without receiving a warning of cancellation, they cancelled my policy. Now it's the 18th and because of two days without their insurance, they upped it from $186 to $289! I'm absolutely infuriated! So if you want to go with a heartless, no loyalty company, esurance is your company.

I have had Esurance for over 4 years with all my kids on the plan. I hit a parked car while parking my car. I did the right thing, left a note, as the vehicle I hit was not occupied. Total damage was less than $1200 to fix both cars and they excluded me as a driver and doubled the premium. I have NO tickets NO accidents. They sure like to take your money but don't like to pay the claims! I cancelled THEM!!!

Although, we haven't had to file a claim yet. I felt I needed to tell you our experience regarding esurance so far. Raising rate for no reason? higher rates after renewals? rate hikes for late payments??? I honestly don't get it. At least here in MN, we've experienced no issues whatsoever with them, though they have certainly experienced issues with us as customers. Late payments, mostly, several times...we have received 2 cancellation notices from them in the mail, but have paid before the policy expired, with only a slight late fee, like 5 bucks or something. Same as a late payment fee. One can avoid the late payment fee, if you change the payment due date before or on the original due date, but only get 3 days grace period, usually enough for us.

I switched to Esurance 15 months ago, after Progressive had begun increasing my rates for absolutely no reason. I was pulled over this past August, and given a ticket for illegal passing (carries 4 points). This was also the first ticket I've ever gotten! I went to court to fight it, and plead guilty to a lesser charge (after paying $350). My policy with Esurance is up for renewal on 03/10/2015, and surprise surprise, they increased my 6 month policy to $2000!!!!! Guess who won't be renewing their policy with them!? Really.......$2000 for a 6 month policy! I've never, ever have even had a claim on my insurance. I am so tired of throwing money away on insurance!

They claim they are a new insurance company for the modern world. Which if you want to be ripped off of your money, your premiums constantly going up, cannot seem to get a straight answer when you can reach someone by phone. We had Esurance which is my understanding us a part of Allstate which seems to be a conflict of interest, but we had them for about 2 yrs. I just turned 50, was tired of the increasing premiums and got a policy through AARP to go in effect when my Esurance policy ran out. Did all the right things. Contacted them to cancel my policy.