Esurance Reviews

By way of brief background, the reader should know that this is a case where I needed a new auto policy because I was moving to a new state. I was encouraged by the association of the Allstate name with this company. I was also impressed by how quickly this company provided a quote that seemed to be reasonably competitive. Then they inexplicably started focusing on the name of some individual that they associated with my new address. Apparently, they suspected that this individual needed to be on the policy -- an individual certainly no longer at that address (if ever there). They also started questioning the validity of my new address that I had given them. What a state of confusion!

I was in an accident with someone who was insured by esurance. I had an error with the previous automatic payment to my own insurance company and ended up with a gap in insurance during the time of the accident (my mistake for not catching it sooner and making sure I was covered but I had an insurance card showing I was covered for months ahead so I thought I was ok). Anyway, esurance tried to bully me into taking partial responsibility for the accident and even used the fact that I wasn't insured as an argument for why I should take the settlement. Luckily, one of many witnesses came forward and esurance agreed they were 100% at fault.

I was an Esurance customer for several years. All my renewals had no issues. When it came up for the first renewal after Allstate bought them out, I was told that they would not renew me. When I asked why, I was given some bs answer. I even pointed out that I never had renewal issues before and that this seems odd that after Allstate gets involved I'm dropped. They asked if there was anything else I needed help with and I told them that they have not answered my question to my satisfaction and they hung up.

I see ads for Esurance all over on tv in flyers and in the paper but when I went to the website to get a quote it says they are not available in my area. I guess I really don't understand how they can be an insurance company but not cover certain states. Sounds like a scam for Allstate to make a few extra bucks.

After noticing my monthly payment was not taken out this month, called only to find they dropped me. I had full coverage, never had a claim, never was late on a payment. My car is Co-signed by my father and they requested proof that he had his own insurance (which he does) and he had his agent email it over, a policy that was bundled with his homeownership policy. Esurance received this email and later apologized for not looking past the front page that said,"homeowner," but told my dad everything looked good. A month later they dropped me because they never looked past the front page and never saw he had his own insurance.

I too purchased this insurance. My premium was quoted 365.00 a month. In the second month I was told my insurance will be cancelled because I used my vehicles for business. Big lie. I have no business and have been totally disabled since 2011. Oh and they charged me 162.00 when I cancelled/switched to Progressive, which is not any better!

I tried to change the due date one time, they say online that it couldn't be done. So I get charged my usual fee on the dd. Then I just get an email saying they are going to charge me again on the date I requested to change it to! Charged twice in one month!!! After a half hour long back and forth phone call I now have a $15 late fee and my premium will go up next month for being late. The extra payment is for "equity". Equity! WTH!?! We have been with them two years... no accidents, no tickets. They are just looking to take your money. Thieves. Oh and I have never been late on a payment... They take the money directly out of my account every month.

Signed up with Esurance as they quoted a significant discount over my previous carrier. One of their discounts included using their little DriveSense things in my vehicles. I told them from the get-go that one of the vehicles that was to receive the device is only driven a couple of times per month, and typically is driven no more than a couple of hundred miles per year. From the get-go, it has been an argument over this vehicle. They have been constantly trying to charge me additional money due to the limited use of this vehicle. Calls have been every couple of weeks in complaining about the handling of this policy. I'm done. These idiots can all spontaneously combust, and I wouldn't spit on them to help put out the fire. Fraudulent company, who just lost me as a customer.

Here we have this Insurance Co. That will tell you that they give you a discount if you have medical insurance, then Esurance says “well, we need proof of your medical insurance.” “Ok ,no problem.” But then they say “well, your medical insurance company must tell us that if you have an auto accident your medical insurance will cover you,” then your medical insurance tells them “yes, she is covered and she is the primary policy holder,” but as with any accident there would be an investigation, but if your medical insurance doesn't say they will cover you regardless of fault, Esurance will not give you the discount for having medical insurance. False advertising and not good business. Don't do esurance because they lie.

March 29th I hit a deer. I carry comprehensive insurance. I called Esurance and filed a claim. I own a 2008 Suzuki Forenza, which is still under manufacturing warranty. Five months ago, I had a new transmission installed and battery. Yet esurance insisted the car should be totaled. They offered me less than $4500. I refused that robbery. They then told me they spent $200 to $300 for a private company to make a comparable report. This company, CCC, supposedly came up with the same $ amount. If I had a problem, I would have to produce receipts for the work done on the car. I sent them that.

I have had many auto insurance companies in my years and have never been treated as poorly as I have with esurance.com. I should have stayed with progressive as they treated me well. To save money I switched. I have had nothing but problems with them since day one. The latest, today, was the last straw. I participated in their drivesense program. The day I got the devices I placed them in my cars. I got an email today saying that I have been cancelled off the drivesense discount program because I have not installed the devices. I called and was told to unplug and replug the devices in the cars over the weekend and if they received the data on Monday they would credit back the $200 restocking fee they charged me! Restocking fee?? I did everything they asked and because they didn't get any data they already charged me a restocking fee??? Stay far far away from this company.

I recently called Esurance to add a friend as an international driver. They said they can't accept an international license. So I said, ok, no worries, he will get his California license soon and I will call back with the info. So after this call, I received emails and phone calls from Esurance asking questions about this "international driver". Now, let’s be clear, I told them on the phone to forget it and let me call back when the California license is acquired. However, they call and call and email. Then I get a cancellation email. Yes, a cancellation threat - because I didn't call them back. When I called them about the cancellation everyone, the rep on the phone and the manager had this tone that it's of no surprise. I spoke with the manager **, she said if you say the word "additional driver" they will automatically start a process of asking more questions or cancel your policy if questions aren't answered.

Esurance gave me an auto insurance quote w/ mercury insurance. They ran all reports. Everything was fine. 2 weeks into policy they call me and were very rude threatening me if I don't add my other vehicle with them an outstanding rate 2.5 x's higher than what I'm currently paying for it, they will cancel my policy and they did. They scammed me with a bait and switch.

They charge a $5.00 service charge for automatic payment, but if i mailed my payment there is no extra charge. This company promotes being green and then fines you for trying to help the env. They charge a $50.00 dollar cancellation fee, it is not disclosed. My only satisfaction is when I talk about car insurance with my senior group, I can talk them out of Allstate Esurance (so far 4). This company rips off seniors!!!!!

Probably the worst insurance company I had to work with. I got in a wreck a few months ago and the person who hit me has this insurance. I felt that they didn't know what they were doing or talking about. I was passed off to several different people for my case. I couldn't get a hold of anyone. With my other accidents and insurance companies I've worked with, they got me all finished in a couple weeks. This is now almost 2 months and still waiting for things to be finished and still am not getting a hold of anyone. Very frustrating and they make you feel like you're not being taken care of or your case is not important. Hope to never work with them again.

An accident where my car was hit while I was pumping gas & then runs me over when I tried to exchange information. He was arrested & charge. Now Esurance is refuses to pay rental while case is under investigation. I did nothing wrong and was run over.

I would not recommend this company to anyway. I dealt with rude people, told the wrong information, and took months to get anything resolved. If you want further details feel free to contact me. DO NOT GET ESURANCE.

This company charges a $50.00 cancellation fee. Nowhere in policy does it state this. I was switching to Allstate to have it combined with a homeowners policy and only had 2 months left on the policy. Esurance is an Allstate company. This is a horrible business practice. This is not a cell phone company.

Thought about asking about your insurance until I kept seeing your commercials. Why do you have to resort to a bullying theme for them? Kids pick up on that. Just stick with why your insurance is good.

I went online to get an auto insurance quote yesterday. After a few basic questions, I was given a quote of $225/six months. I was having trouble navigating the page and figuring out exactly what coverage was included in that quote so I called customer service. The customer service agent verified the information I had given and asked a few additional questions including whether or not I would like collision and comprehensive coverage (which was not even asked in the original questions online). I answered yes to both. She then asked what I would like my deductible to be. I told her $1000. She confirmed the quote of $225 and promptly asked if I would like to pay with debit or credit. Being skeptical due to the fact this was significantly lower than all the previous quotes I received, I asked her to verify the coverage included. At this point, she started to sound annoyed and answered simply 'it includes everything we talked about'.

Today I had the worst customer service I've ever seen. You lost my fax and it's my fault, you argue with me, and can't offer any solution to get this resolved. I pay, never been late, and never filed a claim that must make high risk or something. I ask for corporate number and I get an address because no one works above the lady on the phone? Seriously!?! I'm going to write negative reviews on every site and post until I get an apology for the horrible service I've received!

I was trying to get a new auto quote from Esurance and in the beginning, everything appears to be ok but when the rep by the name of ** asks to call back with additional info, he provides a wrong number. To make a long story, they considered to give a policy but then changed their mind and in 4 hrs I spent on the phone, each rep had a different reason as to why they wouldn't give us an auto policy. This was a waste of time. I will never do business with such a fake, phony company. They are by far the worst I have ever heard of. Do yourself a favor. Stay away. You will regret it, trust me.

I purchased car insurance in January 2015 when I bought my new car. They gladly accepted my $1500 or so for the half year insurance to June. In mid-February, they sent me an email and told me my policy would be cancelled on March 13th if I did not have a Florida driver’s license. So I went to get a license and on the 10th of February sent them proof of my license. The next day they told me that I had to provide them with proof of my residential address and a letter stating that my father (who is listed on the trust which owns my house and who lives in Canada) is not a driver of the insured car. So I send them a bill from the Town of Lantana and a signed document attesting to the fact that my father will not drive the car, as requested, on March 12th.

They charged me for an extra car in my policy and a driver that I've never lived with and has never had access to my car for 2 months. I call them to have it removed, send all the ** they asked for, they tell me 24-48 hours to resolve this. OK 2 days goes by and I hear nothing. I call back and they say what do you mean 2 cars? I just have a driver we have to take off and back date they finished that and you get 60 something dollars back. Well you guys need to take the car off also and backdate that. When you called jan 5, I said I need to remove my civic and transfer those plates to the oldsmobile. Well they never removed the car and just charged me for it. So technically I could have drove around with one plate on each car if I didn't sell the civic cause the csr never took the civic off my policy.

Be aware of this company. They charge you a first and last month payment at the beginning of the policy period, but don't tell you that the payment isn't applied towards the last month, and that they "hold" it as a security deposit. You then have to deal with phone reps with attitude, who show the company's true colors... condescending, dismissive, and sketchy. It takes time to have them correct this, and I presume that they believe that most won't bother, thereby enabling them to always keep a monthly payment in reserve. This was NOT explained by anyone when I initiated the policy. BEWARE!

I own 3 cars insurance by different insurance company, at the end of my policy I switch all to Geico. Later I got a bill from Esurance with a late fee, I then call them and told them I'm with Geico now. Esurance bill me for a $50.00 early cancellation fee cause I did not notify them.

Rates being more than doubled... for a parking lot accident that caused a scratch on a bumper which could have been buffed out for $30.00. Instead they find me 100% at fault and awarded the other driver over $750.00. I repeat: parking lot accident which resulted in a scratched bumper = $750.00 claim with me being found 100% at fault and my rates being more than doubled. And now the supervisor, **, is out and out lying about everything we discussed and magically the recording of our conversation has vanished. Another thing to note is that I mentioned to every person I spoke to at esurance that they are forcing me to switch companies and not one person asked me to stay because they value me as a customer. No urgency at all to keep me as a client. All they said was: "ok". Do not use esurance.

A deer hit us, we didn't hit it. Our payment doubled as soon as they were able to increase it. They wanted their money back instantly by the rate they were charging us after the accident. We were forced to change companies in order not to be punished.

I signed up for a policy for $919.00. Esurance decided they wanted to increase my premium by $1000 without reason and since I signed up online they claim they had the authorization to charge my credit card without notice. I am currently fighting the charges without any luck.

I have been with Esurance for one and a half years... I called Esurance today to see if it would be cheaper to have my daughter on her own plan since she just turned 18. The lady explained she couldn't find my daughter on the policy then she realized that when they quoted me my policy amount over a year ago the agent typed in the wrong date of birth for my daughter, so I have been paying around $212.00 a month when I should have been paying around $325.00... I was furious then she explained that because of this error I would need to pay back pay amounts on a mistake that THEY made and would have to pay $410.00 a month until the account was paid up… because of their mistake… That is more than my car payment. I would strongly suggest no one use this company. They are crooks! I tried to save money by switching from Progressive to Esurance and now it’s costing me more. At least Progressive was honest.

I got the insurance January 6 and paid $774.84 and I was told if I pay the extra 300.00 it is a protection for the policy but really no one that works for Esurance could really tell me what is it protecting or if it was refundable but the snake who sold me in this insurance company is horrible and I feel sorry for the people who work them and have to try to explain why they want that extra 300.00. So I ended up going back to triple A because they offered more and they don't bs for extra money. The bottom line is if they ask for the extra 300.00 dollars tell them that's ok because no one really knows what it's for so Don't do it. As for the salesman I feel sorry for you and pathetic job. Hopefully someone will make you pay for misleading customers.

I was driving home after work on a Friday evening going to pick up my 18 month old son. When all of the sudden, out of nowhere, a 2 dr civic comes thru 1 lane of traffic into mine, slamming me in the passenger side totaling my vehicle. At the time my vehicle booked for over 15,000 dollars. 3 weeks after the accident, a 3rd party adjuster finally comes to look at the vehicle, and 6 weeks later a check for 10000 dollars for my 15000 vehicle. I have had surgery from this wreck and can't work, with no compensation whatsoever.

Website won't properly load (other sites are no issue, same poor results on multiple browsers). I Can't check my policy. I call and explain the situation, they insist in filing a claim and getting it towed to shop and that they will cover body and mechanical expenses. I get it towed to shop - another person calls me and tells me I'm not covered - so great - I just paid for a tow. I didn't need to take it to a place to get work I can't afford. I have a secondary car - I would have simply driven that. I need access to my policy and I should not have been told they would cover my body/mechanical work over the phone!!!!

Esurance raises rates for no reason. I wished I had read reviews about Esurance before signing on with them. They gave me a good rate to begin with and then raised the rate $30/mo. after 6 months. We have perfect driving records and have had perfect records for 10 years. ESURANCE IS A BAIT AND SWITCH COMPANY! DO NOT SIGN ON WITH ESURANCE.

I've been insured for 6 years straight and my policy expired on the 16th and apparently my card wasn't working and without receiving a warning of cancellation, they cancelled my policy. Now it's the 18th and because of two days without their insurance, they upped it from $186 to $289! I'm absolutely infuriated! So if you want to go with a heartless, no loyalty company, esurance is your company.

I have had Esurance for over 4 years with all my kids on the plan. I hit a parked car while parking my car. I did the right thing, left a note, as the vehicle I hit was not occupied. Total damage was less than $1200 to fix both cars and they excluded me as a driver and doubled the premium. I have NO tickets NO accidents. They sure like to take your money but don't like to pay the claims! I cancelled THEM!!!

Although, we haven't had to file a claim yet. I felt I needed to tell you our experience regarding esurance so far. Raising rate for no reason? higher rates after renewals? rate hikes for late payments??? I honestly don't get it. At least here in MN, we've experienced no issues whatsoever with them, though they have certainly experienced issues with us as customers. Late payments, mostly, several times...we have received 2 cancellation notices from them in the mail, but have paid before the policy expired, with only a slight late fee, like 5 bucks or something. Same as a late payment fee. One can avoid the late payment fee, if you change the payment due date before or on the original due date, but only get 3 days grace period, usually enough for us.

I switched to Esurance 15 months ago, after Progressive had begun increasing my rates for absolutely no reason. I was pulled over this past August, and given a ticket for illegal passing (carries 4 points). This was also the first ticket I've ever gotten! I went to court to fight it, and plead guilty to a lesser charge (after paying $350). My policy with Esurance is up for renewal on 03/10/2015, and surprise surprise, they increased my 6 month policy to $2000!!!!! Guess who won't be renewing their policy with them!? Really.......$2000 for a 6 month policy! I've never, ever have even had a claim on my insurance. I am so tired of throwing money away on insurance!

They claim they are a new insurance company for the modern world. Which if you want to be ripped off of your money, your premiums constantly going up, cannot seem to get a straight answer when you can reach someone by phone. We had Esurance which is my understanding us a part of Allstate which seems to be a conflict of interest, but we had them for about 2 yrs. I just turned 50, was tired of the increasing premiums and got a policy through AARP to go in effect when my Esurance policy ran out. Did all the right things. Contacted them to cancel my policy.

I just switched from Esurance. We've been with them 5 years with no claims against them. The reason I switched is that I needed to add my daughter and they wanted to more than double my policy. I switched to a plan with another company for less than half what they wanted me to pay at Esurance.

My car was totaled by a client of Esurance, no fault of my own. I live in NJ so I had to deal with the NJ office. It took 3 days just to talk to anyone. Left messages every time. Finally fed up I let them know enough is enough. I finally was given a Rent-a-Car and told the adjuster who was dealing with case was at lunch apparently for 3 days because that is who I had been calling and leaving messages for. From there it continued to be a nightmare. Long story short I had wife run title down to where it needed to be. Agent had told me as soon as he confirmed the title the money from my totaled vehicle would be in my bank account. But lo and behold I was told yes he confirmed but I had to wait till wrecker picked up car which could be or maybe Tuesday. It must be on wrecker to get my money.

I've had Esurance for 2 years now, never filed a claim, never had an accident, no speeding tickets. My premiums have been rising, now at a 67% increase and due in 2 weeks. I have many new quotes for lower than Esurance's original quote. Can you guess what I'm doing now? And maybe you should too.

I got into an accident in the middle of August 2015. The accident was my fault. My vehicle was in being diagnosed for future repairs and I was given a loaner vehicle for which I filled out paperwork for at the dealership. Notified esurance immediately following the accident. It boned another vehicle after running a stoplight I never saw and both vehicles were totaled. Two people were flown by helicopter to nearby hospitals and one was transported by ambulance. Thankfully no one was seriously injured. Esurance has not paid a dime as of yet to cover any damages to the vehicles or for medical bills.

Wow I sympathize with the man in Florida who was rear ended, yet company paid out a fraudulent claim to other party. This same thing has happened to me. I was involved in an accident in my neighborhood with a minor pedestrian who ran from the side of a garage at night. My car had not even fully approached the area so I could not have seen him. He tried to stop, ran into side of my car and fell under it. He had some significant injuries, but admitted fault to the police. The police also investigated and said unfortunately I was at the wrong place at the wrong time and agreed I was not at fault. I did not receive a citation for this.

I checked online - at first it looked amazing, the deal was great so I decided to go with it after not accepting the other companies offers. Then I noticed they required the mileage on my car. I walked to my vehicle to get the exact number, by the time I got back they had raised the price 25$ more!!! I had saved my info for days so how on earth it went up that much in 15 minutes?!!! After series of calling and chatting, they finally directed me to one of their "best". He said we will reduce your payments to the original HOWEVER you are gonna pay us 288 DOWN PAYMENT. Take it or leave it!!! WTF?!!! These people are ** scums. Just waste of my time and insult to my intelligence. One word for you guys: go ** yourselves.

I had esurance for a about 3 years and one day, an older lady hit me on the side (not hard just a dent and scratch) and her insurance did not want to pay so esurance paid. Esurance paid 1500 then raised my premium like 80 more a month. Esurance put me at fault now I had to get another insurance. They did not want to insure me no more but they are still trying to get their money from other company.

Esurance is an absolute nightmare if you have to file an expensive claim. I have struggled with them for two years after my then husband ran over something on the highway. There was some pre-existing scratches to outside of the vehicle and grill because he didn’t take care of the car, but nothing pre-existing under the car. They covered the scratches on the outside of vehicle and said the damage under the car, which had damaged the transmission of the Mercedes and ripped the wiper fluid tank was pre-existing damage and they refused to cover it.

I called to see if I can reinstate my policy. It turned out it was too late to do so, but they helped me do another policy. Tracy had to call me back because I needed to put money into my acct. She was very helpful and called me back when she said she would. Even though she was almost off shift, she was happy to help me. I will let everyone know what a great company and how they helped me so much. Oh and my new policy is $10 cheaper.

Esurance gave me a low quote and in less than two weeks after purchasing their insurance my insurance payments were more than doubled. Then after a year I decided to go with another company and I cancelled Esurance. They gave me a very small refund and reported me as lapsed.

Purchased homeowner insurance through esurance, because I had recently switched car insurance to them too. Big mistake. They were not any cheaper, but had higher coverage than my existing policy. Turned out, the sales guy promised me a bunch of discounts that I did not qualify for. One of them was a "DIY appraisal". If your appraisal was less than a year old, you'd get about $100 off. I told him mine was 1 year and 7 days old at the time of the call. He explained he could not believe anyone was giving me trouble for that, and hence went on to include the discount in the quote.

After being with Esurance for 5 years and never having a ticket or claim, I got rear-ended. Esurance told me that because there was a car that fled, they would have to pay to repair the damage and I would be responsible for the deductible. I then received an email requesting that I update my driving mileage. I gave a rough estimate of how many miles I was driving per year and the next thing I know my policy increased $80/month. I found it coincidental that the increase followed my first claim and one in which I wasn't even at fault! I called and was told I would get a response in 24-48 hours, I never did. I called back and was basically told there was nothing they could do for me. I was understandably angry and they never even once tried to retain me as a customer. What a joke of a company. Steer clear of this insurance company.

I don't normally write reviews but this I believe, is very necessary. Esurance and their cute little tv commercials Are it is nothing but a bigger liars. Every time your insurance policies Renews, expect for it to grow up another $200.00 for no reason just Corporate greed... Trust me esurance horrible. They will raise your rates every renewal policy and tell you the rates increased.

I first went with Esurance one year ago as they had the best rates of the companies I checked. The first renewal had an increase of over $100 but we had got a new car and sold the older one, so it was hard to see if the increase was justified or not. But for the latest renewal, I got the bill for more than $230. We had no claims, tickets or accidents. When I called, I was told it was because we had a late payment, which was not the case. I pointed it out and although the CSR tried to convince me that it was true, I was able to prove it by having him look at the records.

Had an accident in Florida where a lady hit me in the rear going up underneath my truck. I sustained lower back and neck spine herniations. The lady claimed I backed into her and it caused her unborn baby to die. How is that possible? It's not. She caused more damage than a reverse collision could do. They paid out 50k to that lady for full lies when I had documented injuries from neurosurgeons. Nearing the $200k mark. Now my health insurance does not want to cover the surgeries b/c it's auto related. What a joke!!

In all my years of driving I have never had a company cancel me! I paid a RIDICULOUS $300/month for full coverage on 2 cheap Kias because my 21-yr-old daughter had a wrong way down a one-way (downtown is confusing) and a seatbelt ticket (constituting 2). Her ex vandalized her car. We got a judgment against him to pay it and they dropped us after a year and a half of $300/month payments! That should be fraudulent.

I purchased auto insurance on 1/1/15 & I will be cancelling on 1/16/15. The company is a rip off... Big time. They are extremely expensive. I only purchased the policy because I needed Insurance ASAP. I have NEVER heard of a company wanting you to pay for your renewal 1 month in advance when your policy is still active. Who would do that? Beware!

I went to esurance because I thought they were a reputable company. On the contrary, it took me a week to meet their requirements and they never got back to me. They had me pay $160 upfront, and I couldn't drive for a week. So I went to a local insurance firm and ten minutes later had insurance and it was $60 cheaper per month. I tried to cancel with esurance and all they would give me back was $60...isn't this illegal. If they are an affiliate with Allstate insurance, "to be in good hands is a joke". Please don't waste your time with this company.

I just called Esurance and they DO NOT OFFER accident forgiveness. I just had a slight accident a few months back and they raised my coverage to over $150.00 more a month. Crazy. That is why I am dropping them and going elsewhere.

When I first got my insurance there were no issues. I added my brother to my policy and they told me I had to remove him from my policy because he didn't live with me. Fair enough. So once he was removed my payments increased $30 but he was only on my policy for about 4 days. So my policy ended and I decided not to renew it. So they refunded me $100 for the device and deposited it into my bank account. Then I called to find out why they were still emailing me and the man said they were taking back their $100. But I had already paid bills, now my account is overdrawn and they aren't the least bit concerned.

I watched and checked on Esurance and it looked like a growing company and a good investment. I lost $3,000.00 because the stock tumbled when it was discovered that the CEO was "cooking" the books to make it look like the company was making a lot of money and growing fast. After he was found out, the stock tumbled and the stock market stopped trading it. Every time I hear the advertisement of how "We were born on the internet" it really burns me up. From my buying the stock to the discovery of the books being "cooked" was only a few months.

I was very pleased with the experience I received with Esurance when I was T-Boned on November 10th 2013 at 5:30pm during the first snowfall of the season. I was driving home from work and the traffic was stop and go on the highway so I turned on my GPS and headed a different direction. Heading west my GPS lead me to a street with a stop sign that crossed over a 3 lane one way heading south. I sat and waited for a break in the stop and go traffic. It was dark and snowy- the 3rd lane looked like a shoulder off the road instead of a lane because no cars were actually driving in that lane.

Coparts stole my car and ransacked/vandalized. It took all of my things including my daughter's friend's stuff and he was killed during the time coparts had my car! Some things are irreplaceable. I cannot tell you how mad I was and still am. My claim was submitted September 2nd 2014. Coparts took my car without authorization on September 11, 2014 and did not return it until October 2014. I had so much stuff in the car and Esurance is refusing to cover our losses because they say it is not covered in our policy.

OK I started my new policy on 10-31-2014. For the month of November I had it set up to where I didn't have to until the 27 of every month. Last night I was up and trying to pay my insurance but card declined so I called my bank. They told me that the insurance took out twice in December. I did not know about this, no one called me or told me about it. I put 110.00 in the bank on the 6 of this month - now that's gone and my bank is over drafted $36. Well anyways, I talk to Esurance to get it straighten out. Well they told me I missed a payment in November which I paid for on Oct 31 because that day I talked to a guy and he said I don't have to worry about it till December. But when I talk them about the mistake they pulled because they technically stole a 109.64 from me, they say no one did. A big argument because they took out money in my bank twice in December.

This company drafted my bank account without my consent for the full price of the following 6 month policy, which I never agreed to buy. Then, they doubled the price when I moved. Consequently, I attempted to take lesser coverage in order to afford the cost. I tried to get this straight with about a dozen of their people. I've been on the phone with them for many hours. Every time I think it is resolved, I wake up the next day, and it isn't! I was on the phone with these people on Christmas day over this stuff. Finally, I realized that they are not capable of fixing my policy, so I cancelled it a week after it began.

I wish I had read these reviews before signing on with Esurance. Late October, I called them for a quote for my '10 Impala. They quoted me $135 and change, which I accepted. About a week later, they called me and stated the quote they gave me was wrong. The correct amount is now $140 something. I set it up on autopay. Come January, I see they hit my account for $822! I called them to ask what this was about. Can you say Run Around! The so-called customer service rep just fed me the company spiel about nothing they can do because they charged me for the entire 6 months. She started talking about some forms they emailed me that I didn’t receive. Transferred me to a supv, who tried to feed me the same crap; nothing they can do. She got cussed out!

I think I'm being generous when I grade Esurance with two stars but I wish to give them an ounce of credit for those new customers who just might not run into the gauntlet of effort and obstacles we went through to get our new vehicle covered and then have it declined. 1) Expect to do all the work yourself to get Esurance coverage. 2) Expect to speak to a human being only during daytime hours. 3) Expect Esurance to take money out of your account before you've even "officially" signed on with them. 4) Expect to send every type of verification by email and get confused by the myriad of email addresses they use. 5) Expect that they use their own online "official public" proof of your address and unless you have proof of your current address in the form of "only" a utility bill, your premium will be based on your previous address and there is NO WAY around this. 6) Expect that they will make no apology for kicking you to the curb and then you'll receive a cancellation email stating that they're sorry you're gone. I'm with a brick and mortar insurer and loving every human-element-of-a-minute of it.

They shorted me of $500.00 til my next car purchase i'll get it then I was told. It was to pay the sales tax. Never heard any thing about it again. Money or them They lied to me, a bunch of fakes. I'M very upset. They really need to call me about this matter. No office to go to, everything was on the phone. Couldn't get any answers.

I was shopping car insurance companies and came across Esurance because they were much lower than others that I was quoted, so I signed on with them. They mandated a car inspection on mine and my husband's brand new cars and said it was a Florida law. I had never had to do a CARCO inspection at any other company, but I figured, it's a way to keep the rates low so I went to the location they sent me to, on the day the inspection was due to find that this location no longer offered the inspections for Esurance. I called them and they basically said there was nothing they can do, and that I'd have a lapse in my coverage because I didn't get the inspection done in time - and after requesting an extension, they sent me notification that my insurance had lapsed. I had to take time off work to go to another location (that I had to find myself by calling around) and finally got that complete.

Anybody reading this who is considering insuring their car with ESurance--please save yourself while there is time. They are the worst. Just awful. Dishonest, dishonorable, illegal, and they give car insurance a black eye. If they are backed by Allstate, Allstate should be ashamed. This business is a scam operation. They low ball you a premium, which promptly increases by 30-40% when they renew at the six month mark. Most people don't notice because they are on auto-pay, and wham, they've ripped you off.

After joining Esurance, everything was ok till they had trouble with their drive sense device. Then they no longer read any emails, paid attention to any I sent. I kept a separate file of all incoming and outgoing emails to have a record. They are proving to be a farce of an insurance company.

My husband was parking the car on the day after Christmas when the accelerator stuck. He ended up slamming into a neighbor's bank of five dilapidated garages, destroying what was left of them. When renewal time came two months later, our rates went from $80 per month to $180! And that was after we dropped that car from the policy, leaving only our one 1996 Mercury and no collision. You do the math. (They claim they also go by our credit rating and other factors when adjusting price).

I was in a minor fender bender 2 months ago. I was at fault, barely any damage to the other car but Esurance deemed my car "a total loss" due to the areas damaged & the worth of my car. Fine, that part all made sense to me. The facts that I still owed on the loan for it ($2k), my inability to go to work & having to look for a new car paled in comparison to the hell I was about to deal with in regards to Esurance. It started with them saying they were going to tow my car from the lot it was towed to, to my auto body shop. This process alone, before even getting it to a shop took almost 2 weeks.

Rate hike and a lie that I opted for the tracking chip - Beware of these ripoffs! I am about to cancel my policy. Unfair practices and higher prices than other bigger companies.

Misleading information about required paperwork (Underwriters). The underwriting department specially the so called "Underwriter Specialist" are the worst or the worst when it comes to communication. I will never suggest anyone to go and insure their vehicle with this company. I'm currently with them but I will for sure leave this company ASAP.

We went with Esurance because their rates were much, much lower than their competition. One year later, and no claims, we received a renewal notice and the rate had DOUBLED! Obviously we went elsewhere. We were not charged a cancel fee as we were up for renewal and the insurance just ran out.

It's been almost two weeks since I was rear ended and nothing has happened regarding the repair of my vehicle. I've been given the runaround; "We're waiting on the estimate verification"...for two weeks? Nobody is ever available in the New Jersey office. I have to send harassing emails in order to get a call back or email update. Very frustrating...

Esurance claims to be cheap. They are not. They were charging me $50 more/month for car insurance. Their customer service sucks. They lost my file and I ended up sitting on the phone with them for 2 hours while they tried to find me. To get a discount I had to get a Drive safe chip to put in my car. When I canceled I had to return it. I spent 45 minutes on the phone everyday after work trying to get a hold of someone who would send me the information so I could send it back. No one likes sitting on the phone for simple things. And no one likes being charged out the ** for car insurance.

We had 3 cars insured with Esurance and sold one of the cars in Oct. The new renewal was quoted us to be $405.00 on Dec. 12, 2014 for the other two. We sold another car today Dec. 7th 2014. So we got online to take this car off of the policy and found where they had already charged our account on Dec. 03, 2014 for the next six months. Well what happened to the due date of the 12th??? We called them to cancel and get refund on the money they had already took out of our account. They told us there would be a $50.00 charge for canceling our account with them before the 12th.

We got homeowners insurance in Mid Oct. 2014. On Dec. 2, 2014 we received a cancellation letter informing us our homeowners insurance would be dropped Jan. 6, 2015. Reason is because we have a manufactured home. They never asked if our house was manufactured only if it was a single family home.

I went with Esurance in June of 2014. In Nov. I get a $180 increase - no reason. They just said they can do that! My policy was due Dec the 11 and they took my payment out the 1st! I had already got insurance with another Co. They charged me $50 to cancel. Be warned, don't go with this Company!!!

My 2010 Traverse had four recalls. I have full coverage including rental. No help. They would not help me. Said only if I wrecked the car could I get help. Well when I bought rental insurance on my policy they told me it would cover all rentals pertaining to my vehicle wrecked or broke down. Well they sent me a letter and didn't even want to cover wrecker service to pull my car. I was totally lied to and they calling this a loss. My car wasn't wrecked just had recalls. They don't tell the truth when you get insurance just want brownie points so they look good in the company. I am going to start looking for another insurance company. I don't like to be misled. I live on fixed income and its hard enough paying for people who drive around without insurance. Why do us honest people have to make up for these people who don't have it and wreck and then our insurance company finds a way to make us honest insurance payers pay for them?

On 11/20 we decided to cancel our policy upon renew which was set to renew on 12/21. The renewal amount was $434, which was more than we wanted to pay. So we call and cancelled. The very next day Esurance charged to our acct $734.14. After at least 5 calls and being transferred to different departments, they finally claimed there was a glitch in their system that had charged our acct for 2 months. I asked, "How is this possible after we cancelled our policy?" I was never able to get a truthful answer. And because I used my debit card to pay our monthly bill, our bank could stop the payment. If I had used our checking acct number, we could have done a stop payment. Esurance could have stop it by not accepting the payment on their end. Even after assuring me they would do everything they could to stop it, they accepted the payment. I will never deal with this company ever again!

An elderly man with e-insurance hit my daughter and two other cars and a building last April..e-insurance agent almost impossible to get a hold of..Their adjuster missed damage and refused to come back out, too busy..In desperation we took what we could get to get the car back on the road..Now 6 months later their sub company wants money back..Yes!! Their representative said give back half the amount or else..It was only $240 and she stated that since it was such a small amount I could pay it now..what?..I said where I live it's not a small amount and I'm not paying a thing..They keep calling..last guy said it will only cause me big problems if I don't pay..Well whatever..We will see..so in summary they're crooks and thugs..

I recently bought a newer vehicle, and decided to go with Esurance as my insurance because they were supposed to be cheap and fast, and I needed to get my child home for a nap after being at the dealership so long. I have zero tickets or accidents, and it was going to be over $300 to sign up. When I said I couldn't pay that much right then, they dropped it to $196 and said my remaining five payments would also be the same price to make up for the $300. A week into their insurance, my dad told me to check with another company that he's been with for years. I did, and their coverage of both the new vehicle AND my old one is only $69 a month! I tried to cancel with Esurance, and they didn't cancel my policy when they said they did! When I called to inquire about my refund, they claimed that I didn't cancel the policy for TWO weeks! Needless to say out of my $196 I paid. I got back less than $50 after the cancellation fee and supposedly two weeks of coverage. This company sucks. I'm so glad to be with my new one!

We have had ESurance since 2/07. 7 years of paying on time with never an issue. Tonight they just lost us as customers and we will never go back to them. We were 1 hour late on our payment of 225.00 for our auto insurance, they canceled our policy and told my wife we had to purchase an entirely new policy. She tried talking with the guy on the other end of the phone and got nowhere. I called back and spoke to another associate and after explaining to her what the situation was that caused us to be late, told her I was ready to pay and cited our history with their company, she did not care one bit. She told me she could do nothing unless I purchased a brand new policy. I told her they were about to lose a good customer over 1 hour. She again told me to purchase a new policy. I explained to her that I would not and she then HUNG UP ON ME! I cannot believe this level of unprofessionalism, lack of empathy and lack of customer service! ESurance is a sorry excuse of a business and we will NEVER use them again for anything. All over 1 hour! Pathetic.

Requested a quote which I agreed to, two weeks later I was contacted by Esurance and told my premium was over one hundred dollars more than originally stated. I refused the policy and shopped for another! I cancelled Esurance and was billed $158.42 for 30 days of coverage! That's due to a $86.00 cancellation fee! Bait and switch practices by this company!

I had an accident on 10/27/14 that was not my fault. All they had was that I had a claim; they did not even ask if I was okay. They were very unprofessional. I had full coverage that did not cover rental before the other party accepts responsibility. I did not have any PIP but I had full coverage.

I signed up with Esurance on August 29th. Paid an upfront fee of 350 with payments to be made for 47.00 on the first of each month for the following 11 months. I explained diligently that I am on a fixed income and my direct deposit is made on the FIRST of each month and that if they attempt to collect prior to that date the funds would not be available until the first. They said they understood and that this would not be a problem. So far they have billed me on the 28th of each month on my credit card which does not cost anything to decline yet the Insurance payment is now 72.00 a month and not the agreed upon 47.00 and if I try to stop them from hitting my bank they want me to pay them an additional 12.00 to make my payment manually. I can't afford these errors on THEIR BEHALF and am being cancelled and left without coverage due to their error and NO REFUND for the 350 plus 2 other payments made and it's only November 10th. SERIOUSLY THIS FEELS LIKE ** AND EXTORTION.

I changed from Liberty Mutual to Esurance in June of 2014 and now I am facing a rate increase because the online shopper discount is going to expire even though I was never told that was a temporary discount. I also have their Drive Sense discount that hasn't changed as promised. They tell you upfront that your discount is calculated every month and starts at a 5% discount and can go up to 30% depending on your driving habits, when I questioned why mine hasn't changed they said the sensor hasn't been receiving data so they sent a new one, still no change in the discount. When I questioned that with the so called licensed pros they tell me that discount is calculated every renewal period NOT every month like the salesman tells you when you sign up. and that is something out of their dept. and they only work weekdays from 7 am to 7 pm CST. So much for 24/7 customer service as promised as well. Even their supervisor can't give answers so what good is a 24-hour customer service if they can't answer questions for customers? All I can say is beware of the lies Esurance tells you to get your business.

My policy was up for renewal and I decided NOT to renew. I found another company that offered the same coverage for less $$$. Since it was up for renewal that means that I had satisfied the initial policy as far as the payments are concerned and now had the option to renew. I also knew that if I didn't call to cancel my policy would automatically renew because they had my credit card info online. So I called to cancel my policy so that my credit card info would not be in their system and they CHARGED ME $50 for NOT renewing my policy. They said I was canceling before the "official" renewal date, so I was canceling my policy mid-term. Huh??? This made no sense to me. They then told me that if I had waited until the first RENEWAL payment had been made and THEN canceled, I would not have been charged $50. Huh??? This made absolutely no sense to me. The more they tried to explain it, it made no sense. Long story short, they didn't refund my $50 so that's why I'm writing this review to warn others to stay away from this company!

I filed a claim on 10/26/14. My car was hit from behind while parked along side my apt complex. Obviously, whoever did it chose not to stick around, surprise, surprise. Turns out it is considered totaled even though it's drivable and looks repairable to me. Instead of HELPING me, all they've done is have some rude, aggressively speaking investigator question me like I'm a suspect on Law & Order - criminal intent! Doesn't seem like they want to help me. Seems they'd rather make this my fault and avoid doing anything to make this better. They say it's because the accident happened 16 days after I got coverage! I see that as a "thank goodness" type of situation, they see it as fraud. If you want a company that will HELP you after an accident then DON'T go with Esurance!!

I signed up for Esurance in October 2013. In January, my father was involved in an accident while driving my car. My father had an excellent driving record up to that point, so I had no qualms about him driving my car. He was just going down the street to the Dairy Queen. Esurance covered the claim. No problems. Or so I thought. Then in August 2014, I was notified that as my policy was about to renew, it had been decided not to renew my policy. I had to get online and check my account to learn why. It wasn't until then that I learned that I had been found at fault in the accident even though I was even in the car at the time. That was the reason behind cancelling my policy.

I signed up for esurance on 10/12/14 online and did not think much of it. Then I got a notice that my premium was going to increase which I was OK with. But then they changed the billing cycle and none of the number made sense. I asked them over and over to explain (I have a math minor) and it got even more confusing. So I cancelled the policy two weeks into it. I initially paid $106 to start the policy (monthly premium after change was to be $53.15) then I am now being billed for an additional 27.17. For a total of $133.17 for 1 month's coverage 10/12/14 to 11/12/14. Not sure how $53 turned into $133 for a single month's coverage! Truly a SCAM of a company.

I called Esurance on 10/2/14 to get a quote to add my daughter and her husband. I called back on 10/3/14 and added my daughter and her husband to my policy due to the price that I was quoted the day before. My policy was due to renew on 11/17/14 and was told that no money would be taken out of my account in October because I was paid up until my renewal. I called my bank on 10/20/14 and was told that Esurance had taken $94.53 was taken out of my account. I called Esurance to ask why they had taken the money out of my account after they had told me that I was paid up until 11/17/14.

Had a policy with my ex-wife. At the time of divorce, she got her own policy so I just wanted to renew by myself. I might as well have asked who killed JFK or if God exists. After numerous transfers (and a hold time each time), I finally was sent to a 'licensed agent' who seemed able to help. But apparently being a 30 yr old with no tickets and no accidents means "I'm made of money please have your way with me". They ended up quoting me a price, after many hours of my time, then when I agreed, said it would be even higher and asked if I'd like to continue. I discontinued immediately. Yet more hold times and then being questioned by a cancellation agent in disbelief that I found a cheaper rate elsewhere. I'd rather pay equivalent amounts with a company who is competent.

I had car accident & I am not at fault & the other party insurance will pay for repair or they will reimburse my car insurance for repair. My Insurance ESURANCE want me to take my car Monday-Wednesday to car body shop. I told them I can't because I work Sun-Thurs 7am-7pm, my days off are Friday & Saturday only. My insurance told me that they won't pay for car rental if I take Friday to body shop because they won't start working with it. I called body shop and told me they will start working Friday, soon I drop off my car. My adjuster verified and given me a go to rent a car. Tuesday my car is done, return the car that I used for 4 days. But my insurance pay only till Monday and not till Tuesday. Their reason because of the weekend is not a working day.

When I first signed up for Esurance I was very happy with their rates and told anyone who would listen about how great I thought they were. I came from another insurer I had been with for almost 20 years with no claims or driving citations so when my rate kept going up I left but now that appears to have been a tragic mistake.

Esurance raised my rates without any reason except "the cost of business". I was with them for years with never a claim. They also "forgot" to take out a payment and then double charged me the next month. For those who get entrapped in their web, they charge you $50.00 to discontinue with them, regardless of how long you have been with them. I switched and believe no one should authorize their services.

Roadside assistance is a joke. 2 times I've tried to get a tow and the tow truck doesn't come for 6-7 hrs. 1st time my keys were locked in the car. They sent 4 different tow trucks, all were the wrong kind for my car. After 8 hrs I ended up getting a ride home and having to leave my car in the parking lot. The most recent time was last night around 9, I got a flat tire and they said they would be there in a hour. No one came, when asked where they were around 12 they said they were on their way. Never showed, and had to use a friends triple A to get the tow and didn't get home until 3:30 in the morning. Now I'm trying to get reimbursed for that tow. I'm canceling when my renew date comes up. They have no idea what they're doing.

I think Esurance ads are an insult to older Americans. My idea of "the modern world" is not necessarily based on being able to get cheap insurance in 7-1/2 minutes, and I probably am as computer savvy as most of the people who work for their company. I wouldn't take five minutes to check them out and am encouraging my friends not to either. Grow up, Esurance.

I had insurance for 1 year. In that year, they messed up on my renewal and changed my coverage to lower coverage, when I told them they need to switch it back because my vehicle was leased. They said I needed to pay more for their mistake. Three months of working to get it fixed, they then sent me a notice every month to tell me they were cancelling my insurance because of some $16.00 fee, they kept trying to charge me, but no one could tell me what it was for. My husband was in a car accident and now they are cancelling the insurance because it was an at fault accident. Isn't that what insurance is for?

Esurance contacted me on Monday October 6th and agreed to reimburse me for the rental car. I received the check October 11th for the full amount. I am not happy I had to go through this all this to get reimbursed from my own insurance company but happy its resolved.

I have had Esurance for nearly a year, was pretty satisfied until here recently. October of this year things went terrible wrong. Esurance added my grandson to my insurance policy without my permission, charged me 85 dollars to take him off, seriously, charged me 85 dollars and felt justified in doing so. My grandson just obtained his license in July. His address is different from mine, even if it was the same as my address does not mean he is driving my automobile.

Had esurance two years, no claims, rate doubled, canceled and they charge me $50.00 to cancel.

I asked for roadside service for my policy, and when needed it was not there.

My car got hit by a woman that had esurance. She was at fault. The woman was driving very fast and while I was waiting at stop light her truck hit my driver side, she kept on driving and finally stop her truck on the opposite side of the main road, clearly she knew what she did but when she called her insurance she changed her story, and esurance decline liability. The total bill is almost $ 5,000.00. They never answer my calls and it is obvious that they are doing this to a lot of people. I WILL TAKE THIS CASE TO COURT because I was left without vehicle with a very large bill that does not have anything to do with me. This insurance will get into a lot a problems, what they are doing is wrong.

After receiving a wonderful monthly quote I purchased car insurance. I woke up the next morning and checked my emails to find that the monthly quote was almost tripled, from 73$ to 190$ a month. Of course I cancelled immediately, but the operator encouraged me to extend it a couple of days until I purchased another policy, which I did. My deposit was 146$, $15.43 was returned to me for early cancellation fee which I was not advised about or I would have kept the policy until the end of the month. I asked could it extend until the end, they said yes for another 76$. I am livid. if you're reading this before purchasing DO NOT PUT YOURSELF THROUGH THE HASSLE OR WASTE YOUR MONEY! If I get refunded a sensible amount, I’ll let you know.

First of all, be prepared to wait a long time on hold before speaking with an actual person. After switching to Esurance last spring in order to save about $75/year, my rate increased 14% at the first 6-month renewal - to a higher amount than my prior insurance before switching. When I inquired about the hike, was informed that there is a general rate increase for all drivers in my region, plus the initial "internet discount" for signing up online was only valid for the first term.

I was lured to spend time online with esurance for a lower monthly car insurance payment. I answered all the questions truthfully. I paid the deposit of approximately $163.00 on a 6 month policy quote of $450. I would like to warn people about the quote increases of esurance. I don't have the time to explain my horrible experience. They increased the quote to include by an additional $1000.00 for 6 months. My diligence helped me to immediately cancel the account and receive a full refund of my deposit. You only have the refund option in the first 24-48 hours. I was on hold for a long time before anyone could help me. A couple reps were not kind and a couple were very understanding. It's not the people I am dissatisfied with it is the company.

My vehicle was vandalized and Esurance assigned an Investigator. The Investigator could not figure out who did it so he was accusing me of lying, made racial comments while my car was damaged for three months. Esurance did not help me one bit and would not address my issues instead denied my claim based on what the racist Investigator had submitted. I provided them with everything I possibly could to help esurance and the investigator but was denied. They are an abusive racial company based on my experience and do not belong Here. I really hope No one else experiences what i went through during the whole process.

If I could give 0.1 stars I would. Scoundrels. Spent 2 days arranging a decent (not great mind you) rate and had to then call them to be told that because of a $90 payout on a previous policy on a car that was PARKED, they wouldn't issue the policy. Called Progressive and got the same rate in 20 minutes. Plus a potential higher discount if they put this tracking device in car (fine by me!).

I was in an accident with someone who had Esurance. They were at fault & accepted liability. My car repairs took over a month & when I got my car back, it was not complete. I was NEVER provided the estimate prior to the final bill. When I drove the car away, I immediately called & let them know the issues. I was told that these things were not from the accident which they were. They retracted their statement about 2 of the items & said they would be fixed. But, the main issue with how it was driving, I would have to obtain an inspection on my dime, which I did. Now they are saying a 2nd inspection needs to be done & paid by me again!

I have been with Esurance for the last 3 yrs of which has been a roller coaster. The 1st yr paid my policy in full. However these last 2 yrs they have raised rates every 6 mth!! I have a clean driving record with no accidents. This is a rip off, I am contacting the State senate because I'm being penalized.. Do not use this company. The representative told me that they have to raise rates to stay in business (Texas is the location): I'm tired of keeping the rich, richer while I struggle to survive. Shame ~~~~

I have received two short notices about cancellation of my policy. The first one was from their fault of insuring a vehicle a club chassis truck that was supposed to be cleared through to be insured. And then once it got insured up and put on the policy, I received a cancellation notice that they were not going to be able to insure it and that they were canceling my policy completely. So I called and they said all you have to do is remove it and will be renewed..

I am horrified at the SHORT RATE cancellation fee. I assume I pressed an "accept terms and conditions" button as I accepted my policy with Esurance. I was surprised to discover auto payments, again, I assume I supplied you with my debit information and accepted this term as well. I would not have accepted your policy had I realized the SHORT RATE fee existed. As it was, it took me some effort to find a page on your website that offered me a search option to locate an explanation of SHORT RATE. I believe that this item is nothing short of usury and is unethical. Not only are your rates not as low (by comparison) as is advertised - your company is full of unwanted surprises. I am most disappointed. Had this been any other reputable company, you would not have deducted this premium installment and certainly would refund my funds in a timely fashion. Having paid my new insurance provider already, I am now in financial discomfort because of your withdrawal. Again, I am most disappointed, even angry.

I signed up with Esurance and received a rate that was nearly $100 less than my current rate. I paid this for 6 months and the rate increased $100/month on renewal. When I called, I was told that was because of a rate change in Ohio. I asked, "You raised EVERYONE in Ohio's rate $100/month?" Could not get an answer. Everyone reading a script. No one can make a decision. TERRIBLE CUSTOMER SERVICE.

After our visiting 19 year old son ran to the store for us, he was in a non at fault wreck, they cancelled us. Said it's a myth that our insurance fallows the car. What is funny is when I google that question, esurance has two on there that says they are covered under the omnibus clause.

Hi.. my car was vandalized and is under investigation since 2009. I haven't received any news for that claim since then. Does anyone know how long it takes for this type of investigation to come to an end?

Non-stop pestering me to buy more insurance, EVERYDAY!!!!!!!!!!!! They are the worse, absolutely worse insurance company that exists. Why do you think they need to run all those ads on the Internet? Because that is the way these scum get clients!

I had been with Progressive for many years and decided to shop around after my policy Increased. I found reasonable pricing with Esurance and switched. I had been with them for close to a year when I was involved in a hit and run. I called 911 and reported the accident and gave the tag of the car that hit me. I continued to chase the car until they finally pulled over. The woman explained she was in a hurry (she was driving well above the posted speed limit) and had switched lanes after I had already pulled into the lane and had been there for several minutes. She apologized and gave me her insurance information and said she could not wait for police - she was late for an appointment. She had no damage at all to her SUV that I saw. However my car had the entire side mirror ripped off.

Before purchasing an insurance policy, I specifically asked if there was a cancellation fee or penalty for early cancellation. I explained I would only need the policy for a few weeks while I was borrowing a car from a friend, as my main vehicle (insured elsewhere) as in the shop. I was assured not once, but twice, by the rep that "California has no early cancellation fee." This was the only reason I purchased a temporary policy through Esurance. Went to cancel the policy today, and oops... "I don't know why an Esurance rep would have told you there's no cancellation fee, but there is, and it's $50." So to drive an 13 year old pick up truck around town for two weeks cost me just over $70. Had I known this, I would have simply added the vehicle to my standard policy through my regular insurance company. Totally unacceptable and I would recommend you steer clear of this company. Their customer service is non-existent.

I switched my auto policy with Esurance about 5 months ago because when I purchased a new vehicle, my former insurance company increased my rates way too high. Esurance seemed to have the better rate, so I went with them. I always pay my policies in full to avoid the monthly installment fees. Well now it's time to renew my policy and I notice that my rate has increased by $80. I ask them why had it increased by so much and they told me that for new customers they offer their customers a 5% discount, which is only good for the first policy term, so when it's time for renewal that discount drops off. After hearing that, I asked if there was any way they could reduce my policy or offer me some type of discount, and I was told there was nothing they can offer me at this time. I told the Rep that if they couldn't offer me a better rate, I would be shopping for another insurance company. The Rep told me that they have the right to increase premiums every 6 months, and customers have the option of staying or leaving, but unfortunately there is nothing they can do about it. I have never experienced anything like this with any other insurance company in my life. Usually they try to do whatever they can to satisfy the customer and keep their business - not this company! I am DONE with Esurance!

I have been insured by esurance for several years and was just informed they would not offer me a renewal because I had traded cars too much and they considered me a dealer. I am not a dealer. We have three drivers and I have insured 6 cars over the last 2 years. I HAVE HAD NO CLAIMS. If they don't like adding or deleting cars they should charge a change fee. This is unacceptable.

A esurance holder hit my vehicle. I've left 8 phone messages with my phone number and email but after a month of leaving messages with my cell phone and email, they have not used either to communicate. Very little response except a hate letter from them stating that if my vehicle is damaged to the extent that it is accumulating rental at garage that I am liable to make good faith attempt to resolve. But it is them that have not communicated. I have never gotten a person when I called 11 times, always an answering machine.

Please stay away from this company. They gave us a price that we thought was fair and so we cancelled Geico. Then it began...Esurance sent us an email saying that the price they quoted us was wrong and charged us twice as much. Also, we paid for 2 months, so we thought, we called them, and they said it was for the 1st and last month's payments. We were not told that. So we went back to Geico and cancelled Esurance. Then today we got a bill from Esurance for more. Please don't get involved with Esurance. They are a "bait and switch" scam company. I hope I'm through with them.

After my longtime insurance company was bought out by State Farm and they jacked my rates, I decided to make a switch. When I compared quotes from several companies, Esurance came out the winner cost-wise by a mile - so I went with them. They are fine as long as you don't actually NEED anything from your insurance company - but after an accident that was not my fault I discovered what a mess I had gotten myself into.

I signed up with Esurance after getting quotes from several companies and speaking with a representative a few times. The quote they gave me was worth (I thought) making a switch from the company I was with. I gave them all my information. Verified it was correct and the first two months it was fine. Then I realized they somehow after all the verification had input my address incorrectly. I didn't think it was a big deal. One digit difference on the zip code...just the neighboring area. Oh, no. No. NO. I was told my premium was going to almost double because I was in another area. It didn't matter to them that we had verified the correct zip code previously. I left them immediately. Very bad customer service. Very bad protocol. Very bad practice.

I got a policy from them. Paid two months in advance. They said they could see my former insurance policy. I got about 5 e-mails from they wanting proof of insurance. I sent them two. They said it wasn't good enough. So I got a policy from another company for more coverage and half of what I was paying them. I called to cancel my policy with insurance. They said if you live in Florida, they charge a 10% cancellation fee. But, not on the two months I had paid on six months of what my policy would cost. I had them for about two weeks and it well over one hundred dollars. The only thing I got from them was a 20 minute wait to talk to someone. They will refund my money, less the BS charges in 7-10 days. They took it out the same day when I paid.

Esurance has violated California's Insurance Code and California's Code of Regulations in both claims that I have submitted. They have stepped up their harassment by employing an attorney, Mary ** of Yoka & Smith, to pepper me with endless questions that have nothing to do with the actual claim or even resolution of the claim that I can no longer communicate with Esurance, which is a separate violation of the CCRs. I had to go to the extraordinary step of sending her a Bible in the hopes that she can find some peace through Jesus Christ. In fifteen years of practicing law, I have only run across one other attorney that was as equally as unstable, fractured and nonsensical as Mary ** of Yoka & Smith.

First, I would like to say that I found it really annoying that every time I said something, the Service Agent kept saying, "I do not agree with that"... She said it with a long pause at the end like that this disagreement made it Scripture!! So I opened a policy with the usual two months in advance, I never agree with that!!! But are forced to.. I was told by Davin that my fist payment would be due in 1 month on the 15th, and that I could request an extension because I was a month ahead.. I though ok, I can deal with that.. I should have asked him to be more specific!

I'm not sure why people claim they get "reviewed" every once in 6 months. I've been with the company for about 2 years now, and my insurance payment never went up, and that's despite the fact that there was a $18000 claim fulfilled by them as a result of my fault. Staff is courteous and claims are handled way faster than my previous insurance provider ever did. Just moved my second car to this company and would recommend them, at least here in SoCal.

Since I enrolled with Esurance my premium has increased every time it renews. It went from $386 every 6 months to $469 and now $639! When I contacted Esurance I was told it is for a state "rate plan change" and one speeding violation. The speeding violation happened a year ago and was included in the previous 6 mos. premium ($469). Just beware when enrolling in this insurance plan because they bait you in with one amount and steadily increase the premium at each renewal.

I'm so frustrated with Esurance I could cry. Or scream. I have already cancelled my policy with them, but am leaving this review in hopes that someone sees this (and all the other negative reviews) and takes their business elsewhere. I will certainly be telling my friends, family, people on the street, and anyone who will listen not to purchase insurance from them.

I wanted an auto insurance as Ameriprise had an issue of communicating the policy properly to me. I just enrolled to Esurance and reading all these facts aftermath are bit scary. I am keeping my finger crossed. If these details were known earlier, then I wouldn't have signed. I was googling the Esurance rating and customer satisfaction and hit this page. Hope all goes well for me.

I've been with Esurance for over 4 years. Last month, we purchased a car and we added into the policy. We call them and they told us that it will be $166 per month. We got charged $250 today. I called them and asked why the increase and the guy who helped me wasn't even sure. After looking at the record, he said that our usage was increase from 9k to 14k miles a year and that was the reason of the increase... So basically they were charging me $84 more a month just because they increase the miles that I used my car. The rep who helped me wasn't even able to explain why it went so high. I went online and requested a quote from them and I got a payment of $148 a month. I called them and they wouldn't even help me. Sales were so rude and they won't even listen to my request. Be careful on what you get from this company. Went to another company and the policy is gonna cost me half and we get more twice the coverage. An increase of $80 every month for just adding a couple more miles a year?? Very sad what this company is doing.

My car was in the states and I was in Puerto Rico. While my 6 year old daughter was in the hospital (in Puerto Rico) a so called friend (Abdul **) stole my car (that was in the states). I called Esurance as soon as I realized what happened. They advised me to get back to the states and file a report. I did that as soon as my daughter was well enough to stay with a sitter. Eventually, Esurance wanted to questions, my 72 year old mother, my daughter's pediatrician, my son, my nephew, my friends (one of which is mentally unstable), and the unreasonable list goes on and on. I gave them the name and number to the person that had my car. I gave this info to the police also. I even told them where to find the guy. Final decision, I did not cooperate. I flew over 3000 miles, I paid $25.00$ for every paper they had me notarize (very expensive here in PR) and their decision was that I am not cooperating. I believe they had my phone tapped. I felt interrogated by their lawyers and I am not allowing them to do the same to my elderly mother and my immediate friends and family. This debacle was ridiculous and now my credit is ruined.

I had my Esurance policy expire due to the fact that the company chose to go with a technicality rather than the real circumstance. They had me down for a two person two location policy based on past information and would not update my info or policy when my circumstances changed. I think it was due to the fact that my son was in an auto accident in the past under their coverage and they had to pay. Just FYI if you are thinking of doing business with them. If you have a normal situation they can be good, but step outside of their box and they have no interest in working with you. Forewarned can be forearmed.

In Jan of 2014, my daughter had an accident which the adjuster declared a total. I am the lien holder on the car. In Feb her claim was sent to another handler. This person Joanna ** was out of the office most of the month so no one was able to help. My daughter was not contacted until mid March when she finally called the person who was handling the claim prior to Ms. **. Ms. ** was sending emails to the wrong email address. They insisted on obtaining title before a written agreement was established. They took the vehicle from the home without authorization in April. We had to drive across town (I live 1 hr away from Tampa) to the junk yard the car was taken to, another hour of my time, and back totaling 4 hrs, to get personal belongings.

I got my quote for 85.00 from estranged and signed up. Nowhere did it say they only accept autopay. This month, which is only my second with them was charged at 125.00 even though all my info was correct. I will not be staying with them another month.

My car was vandalized in that two tires were slashed. Since I have full coverage, Esurance said they'd get it fixed beginning on Tuesday since it was Memorial weekend that all this happened. We called shops and found one that could get tires in to fit my car within less than 24 hours. Esurance didn't get someone out to tow my car till over 24 hours after they'd been informed of where to tow my car (Wednesday). Then their appraiser didn't show up the day that they were scheduled (Thursday) and when he finally did show up (Friday), he did a poor job on evaluating my car and gave an estimate for stock value on my tires when my car's tires are low profile, after market and quite obvious that it is so.

My insurance on my 10-year-old Honda kept going up w/ my old insurance co. I obtained a quote from Esurance which sounded fair. SO, two renewals down the road, the cost is up 20%! I have no claims and a perfect driving record. The car is always garaged and it has a factory accessory alarm. The reason I was told for the large increase was due to claims in my area (not MY claims, just the fact that as an insurance company, they paid money out) and the fact that the "two-renewal" discount is over. WELL, THEY NEVER told me that the so-called discount would end... BAIT and SWITCH. Insurance is mandatory, not a service or like buying a physical product. As such they should be, and act ETHICALLY! I intend to contact the FTC and any other people/organization that can make them act ethically. The person I talked to was nice, but only a paper-pusher. You can't get to a person in a position to help.

Got online quote which sounded good. After calling them, quote went up over $100.00. I was kind of expecting this after reading other reviews of this company. Seems like a classic bait and switch company to me.

Worst car insurance ever! My car was hit in the back and they said it's the driver's fault but in the meantime I can never get up with the person handling my claim. Nothing has been settled and instead of getting police reports they listen to the other driver in the other vehicle. I'm very unpleased and they keep saying they sent letters for me to review but I've never seen them. My claim is going on a month and I can never reach the person handling my claim. They never keep me informed and I believe they don't want me to know anything. From the time I opened a policy I have had a hard time with them. Prices maybe good but the service sucks and it's not worth the hassle.

My car was a hit by a person insured with Esurance, and I am trying to file a claim, and this company is giving me a hard time. They keeps asking for the police reports. I don't understand why they can't get the reports through the police departments. Why do I have to go through such drama when this is not my fault?

I enrolled in Esurance through the computer after hearing advertisements on the tv. Seemed like a good money saving place to get economical insurance. After a few months and no claims on two cars, I get an email telling me that they are going to drop me because I haven't given them the driver's licenses of my parents. Well after calling Esurance and finding out what the problem was, they told me they added my two parents to my insurance policy because I had used their address as a mailing address to get my emails. I told them I do not live with them, and they have their own insurance. This wasn't good enough.

Reading all the negative reviews really have me nervous right about now. On May 3rd my car was vandalized during a fight. I called Esurance on Monday and met with the adjuster today (5/7/14). So far so good. The guy was nice and took plenty of pictures of the damage. He said he would contact me via email by 3PM today with the next steps. I'll definitely be updating everyone on the outcome. I hope it goes smooth........

Rear ended by Esurance driver April 18, 2014, was hurt in accident and put in claim. Car still has not been fixed and I went to doctors day of accident. Paid for bill and was told I would be paid back. Was sent a check for $500 for a bumper to be replaced (that wont cover it). Told them the cost of medical and they asked me what I wanted for care. I have neck/shoulder pain with numbness. Spoke to doctors and this will be ongoing. I can not miss work, told them that so I am working while in pain. Don't have a choice and told them that. They refuse to any payment unless I lose work and go to doctor again? They are crazy, I already know from one visit. It's on going and can't stop working. Very rude and think they are doctors and on top of that my work and money situation at home.

Our car was hit by an Esurance client, March 25, 2014. The accident report was 100% the Esurance client’s fault. We have been without a car since this incident. Today is May 8, 2014. Esurance is investigating the client’s health - to determine if it meets their guidelines to pay for accident (per my conversations with them over the phone). To date, we are without a car. No Rental. They want us to go thru our insurance to get help. (ISN'T that funny - go to another Insurance company to get help?) We do not want the "action" to be noted on our car insurance and do not want to put out of pocket money (car deductible) for something that is noted on police report their client’s actions. Needless to say… IN MY OPINION, they do not want to pay anything, and put the other people at no fault using their own funds and resources. I will NOT EVER buy this insurance.

I started with Esurance due to the coverage and costs. Had a rate quote, paid first 6 month in full. Upon renewal, rate went up $100! When I called, they had no true response, beat around the situation. Next renewal, it went up again! This time when I called I had to demand an explanation. A "supervisor" came on line, I was then told that the state of Oklahoma charges Esurance a fee to do business in the state and Esurance passes that fee on to it customers! Needless to say, I will be switching before my next renewal date.

I applied online and was emailed a quote for 6 months coverage at $348. I called Esurance to compare with my current insurance (Geico) at $434. I was then quoted $496. BEWARE... Bait and switch tactics used.

I have been utilizing Esurance on my current vehicle for approximately a year. I also used them for a previous vehicle for several years. While their initial rates were quite nice, as WAS their customer service, that has all changed in the past couple years. They continually increase the premium by surprisingly large percentages and never tell you why. I'm not talking about forty or fifty bucks. Every single time it is at least a 150 to 200 dollar increases. The previous two times I have called them and complained/asked what was up. To their credit, they did remedy the situation those times (especially since they had a recording of their own errors). However, with this happening yet again I just cancelled my renewal. It seems like more of an aggravation than it's worth. I have heard about AllState being better, but am wary as I believe Esurance is now owned by them. So perhaps you should stay away from them as well. They could be the reason for the astonishing decline in respectability at the company. Save yourself the time and trouble, find someone else. Please.

They gave me a 6 month quote. Then after 4 months they said that they could no longer insure me due to guideline changes. What could have possibly changed in 4 months? At the time they had my complete driving record in front of them and read it to me.

A few weeks ago, I visited the website and updated the mileage on one of our two vehicles. Shortly after, we received notice that our 6 month premium would rise from approximately $600 to $3,900, WHAT???!!! ! I called back 3 times and was told on one call that it wasn't the mileage, but was some kind of rate adjustment according to our ZIP code, that there were many claims in our area so they had to raise the rates. We have had no tickets, no accidents and one our vehicles seldom leaves the driveway. I was dumbfounded.

26 yr old guy, recently leased a brand new Volkswagen CC. Not too happy about the car payment but was happy enough with the quote I first received from Esurance to make the decision on the car. Esurance, oh so conveniently, decided to give me a mighty enticing quote based off all the information they needed from me; they received fully accurate information about my driving record, past insurance policy and all of my new leasing company's insurance requirements. I decided to go with Esurance because their quote was (what seemed) unbeatable. Granted, I'm aware that quotes aren't always exactly accurate and may vary a few bucks here and there. A major factor on the decision to accept the lease on the VW was the price of the premium initially quoted to me by Esurance.

I've been with Esurance for over a year now and like everyone else my premium rate increased every time it renewed. I called and asked why. The representative told me that my first time user deduction was taken off and some other deduction was also taken off. I have no tickets nor accidents and I'm over 25 years old but my rates are increasing for no reason. I let that go...

DON'T DO IT!!! Rate hike for no reason, clean mvr no tickets. Then when I tried to cancel, they are charging me $50 for cancelling 7 days before, but don't worry, they say it will come out of my refund....which they can't (won't) tell me how much that is... Point is they are a greedy company!! So not what Allstate is about. If I was the ceo of Allstate, I would dissolve this embarrassment of a company asap! So in the end they waived the $50 fee but did not give me any refund either..... What a crappy company.

I have been with Esurance for almost 2 years. Every six months when my policy renews they increase my premiums. My driving record is spotless, no tickets, no accidents. They will not explain to me why my rates continue to increase. Would not advise anyone to use this company.

I initially thought my claim was handled well in 2012. The body shop provided a website to view the repair process. 2 years later I have a transmission leak and am not sure what happened. I take the car to a few shops. All suggest a loose valve, but suggested going to the dealer. The car felt unstable on the freeway last Monday. I knew of a dealer mechanic nearby so I got on the streets and took the car in for a full inspection. They mentioned that they would check the car and my extended warranty. They check the car and say the cooling lines are an issue, but there is an issue at the connection with the radiator. They say the radiator seems to be an aftermarket non-GM part and has an issue commonly seen with aftermarket radiators. They suggested that I find out about the warranty from the manufacturer of the radiator or the body shop.

As a driver it is important to know your rights and laws that protect you. If you choose not to avoid this company completely which I recommend that you do, I highly advise you to be aware of your driving record and state laws. In No Fault States it is illegal to increase rates because of an accident. Esurance does not adhere to those laws (RCW 45.52.130 (10) For Washington Drivers). They increased my rate $20 because of an accident I was involved in. I was not at fault nor was I cited. In addition, their customer service is terrible. They provided no solution and lied when they tried to justify the reason for the rate increase. Bottom line is, it's illegal and they don't care. I called around and found plenty of auto insurance companies that will give me the proper discounts.

Horrible, Horrible lack of communication.. took me a week, A WEEK, even though I already had a policy on my other car last May and only took me 20 min to get it taken care of. Now I had rude "agents" not only hang up on me, but gave me 2 different quotes and took my credit card info 3x but then when everything was to be finalized, they bumped it up almost $100 more and told me nothing is ever final...

I have had Esurance for about 3 years. A little over 2 years ago I lost my job and was unemployed for several months. During all of this time I never missed a payment on my insurance, never had a claim and have a perfect driving record; although my credit cards suffered. NOW because my credit score has dropped I am being DROPPED by Esurance. I think this is a very poor practice on this company's part. Because an individual falls on hard times does not mean they should be kicked while they are down. I know my credit score will go up in the next year and you can bet Esurance and any of its affiliates will be the last insurance companies I will give my business to.

Esurance keeps harassing me in the middle of policy execution. Never in my life I had similar experience. Its underwriting department keeps treasure hunting in the middle of policy execution, threatening on premium hike and cancellation. My son is a full-time student in college. He is away from home and won't have access to my car. He won't drive unless he comes home on vacation. At that time, I would always call Esurance and add him to my policy and removed him after he left. It worked for a well until a few days ago, Esurance called me saying that I either to include him or exclude him on my policy, or cancel my policy.

I had them as my insurance and when I first signed up I told them I don't like money being taken out of my bank account without my ok. But they took out 500 out of my bank account without my ok. So to people out there don't go with Esurance they are thieves.

I found a much less expensive policy through AAA and decided to cancel Esurance. Apparently buried in the small print is a notice that there is a $50 fee to cancel before the covered term is up, a fact which is definitely not made clear either upon getting coverage or upon renewing the policy, and I am actually one of those who reads the small print before I sign. I have never heard of such a thing as a $50 penalty to cancel insurance. So, be forewarned if you go with Esurance.

Pure lack of communication and incompetence. On February 3, 2014, I reported an accident to Esurance via telephone. On February 10, 2014 I was issued a payment through my checking account which I then called the auto body shop to pay them. That's when I was informed that Esurance did not communicate with them that the estimate has been approved therefore my car was sitting in the shop wasting time and money. I had a three way conversation with Esurance and the auto body shop so that they can proceed.

I am Esurance customer for 1 year... First off all, they charge lot of money... In every renewal policy, they charge extra money ... Very rude Managers... Very bad customer service... More ever if you are immigrant they deal you very badly.... When you try to explain they try to hang up the phone... Very very very rude... Pay more with good customer service. Please don't select this insurance... When you try to call in this company, they ignore you and just they do is transferring phone from here to another department.

Don't bother requesting a quote from Esurance!!!!!! You will waste your time providing them with info only to be directed to other insurance companies and have to submit the info all over again! They only direct you to a very limited amount of insurance companies - probably ones you've looked into already! Don't know why they are still in business.

Be very careful while listening to your Agent when signing a Car insurance contract. At first, you will be told that a PAYPAL account will get you a 10% discount on your policy. After you sign the contract, you will be told that it was between a 1% and 10% discount. You will never be told by Esurance of what percent discount you got on your car insurance. I felt that there was no discount with PAYPAL. Pretty shady overall experience.

Esurance Sucks!!!! Terrible customer service. Managers are short with you. No quality of service. Car was in body 3 weeks. The rental was picked up on the 17th of January and they want me to return car 10 days after, called everyday to drop rental to enterprise everyday for 3 weeks straight. Don't use them!!!! Today is the 17th. The car is ready. We had huge snow storm on 2/19 which closed our city down till 2/17, what day the car to be returned and the Manager TOM ** advised they're not paying for it really!! Don't use this company.. I am reporting to better business bureau and make all the bad reviews I can about the company!!

Jan 17, 2014, I was in an accident where I rolled my car in a ditch. I suffered no injuries but my car is dented on all panels on all sides, front windshield is cracked, back window shattered, passenger door window shattered, passenger door window frame bent in half. The engine would not start after accident. I heard from a claims rep about a week later that my car was being transferred to one of their facilities but they did not tell me where this was.

I was paying a lot of money to my previous auto insurance policy, and when I found Esurance I switched due to the fact that they were affordable and easy to use. Everything was great until I had to sign up for another 6 months. The price increased 60% for no reason. I had not moved, I had not been in an accident, nor had I even had I ticket. Just an increase and no explanation. When I called to ask why, the site kept crashing on me. They said it was a normal rate adjustment. With that I made the easy choice to switch providers. Then they had the gall to charge me $35 for a fee that blossomed up for no reason. I had paid my 6 months and opted out of the next 6 months. There should be no cancellation fee. The service started out well, but turned in to a major pain. Avoid at all costs.

I cancelled this policy because I sold my vehicle. They charge a $50 cancellation fee for this. I did not just shop and get new coverage where a short rate could apply. I understand that with insurance. I sold the vehicle. Horrible policy just designed to screw their customers out of more money.

I canceled my insurance with them after a claim I filed that they wouldn't cover. When I canceled the insurance, I got coverage through Farm Bureau. I canceled in September and come January I had not gotten a check from where I played six months worth with them. I have made many calls and to no avail. I have gotten the same response: "We can not give you your money back just because you have coverage with another company." I sent my cancellation of policy from my new insurance company office. And they still deny me my money.

E Ins. was contacted about an accident claim on Nov 13, 2013. They proceeded to take possession of the collateralized vehicle after it was totaled by their insured three months ago. E Ins. continually refuses to disclose the location of where they have taken the damaged collateral. The E Ins. claims rep has repeatedly admitted via fax and phone that E Ins. was duly notified that their insured's vehicle was financed. They have also admitted that they are aware that UFCW Local # 23 Federal Credit Union (lender) is recorded as the "Loss Payee" on their policy records (i.e., the reimbursement check is to be made out to both the lender as well as the insured.) E Ins. has also admitted that a policy was in effect with a current ins. premium payment in effect.

I was rear ended by a Geico driver on 1/6/2014 after I hit a deer on my way home from work, live and work in rural VA. I hit the deer, had come to complete stop, Geico driver hit me. I was driving a 2001 Kia Sportage, which I loved. Had high miles but ran great, did the job for me. My Esurance has been great, no complaints from me. They even raised the amount they gave me for damage when I questioned the first amount. BUT GEICO decided to give me NOTHING for the rear damage after telling me they were going to pay for rear damage and after the adjuster for Geico drove a couple hours to see the car. He told me, after threatening to get legal advice, "Go ahead get a lawyer I don't care."

Firstly, I have been driving for 16 years without any collisions or tickets. I get in one fender bender (no police report, no injuries, and no damage to the other person's car) and Esurance has doubled my rate (technically it was a 41% jump). I did cause the accident but it's the ONLY blemish on my record in 16 years of driving. It was a slow speed accident where I rolled in to the car in front of me at a yield (thought they had gone). Dumb I know. But come on... A 41% increase?

We saw the ads on Esurance and checked it out - sure enough, $160 less than our current insurance, so we switched. Every month they kept up this series of requests for "added" information that if not provided would incur, guess what? In the end $200 of additional fake charges. They wanted "proof" that we had had insurance - so we had to request a special letter from our old (now returned to!) insurer. They wanted "proof" that we had had no accidents, even though that is public knowledge for all other insurers. They wanted proof from 3 separate sources that our mileage was what we said it was. And finally we said, Enough aggravation, already, and moved back to our previous insurer (through Costco!) and of course they had a "$50 cancellation fee" hidden in the small type that they charged. I finally went to look at their reviews on Amazon and felt like an idiot! They are of course, in the bottom of the stars because they treat everyone the same. I feel like an idiot for having listened to the hype on the ads on American Airlines and not investigating before we jumped into this leaky, horrible boat! Buyers beware. Sorrow will be yours if you head their direction.

First off, I am a customer with Esurance for my automobiles. Never had any problem with payment, etc. So I decided (after my previous homeowners policy spiked $3,000 a year for no reason!) to get a quote from Esurance to cover my home. I was happy with the price and I made my premium payment. Esurance indicated they would be sending over a rep to photograph the exterior of my property. Fine, I live in Wisconsin and it's January, so I wasn't exactly sure what they were going to see (white house surrounded by 2 feet of snow).

I called esurance to cancel my policy because they upped my payment amount each month because they said I had a lapse in insurance. I kept showing them history of prior insurance but they still said that I had a lapse. So they upped me from $141 a month to $219 a month. So I called and canceled before they took out the money from my bank and two weeks after I canceled they took 219 from me. So I Called Them And Told Them I Canceled And They Showed No Record Of Me Canceling So I Told That Person To Cancel And Refund My Money. And She Said There Was No Cancellation Fee In Texas. Well I Only Got $131 Back And I Called And Asked Them Where The Rest Of My Money Was And They Told Me I'M Not Getting the Rest back because it was pro rated even though I canceled before that month started.

I was extremely disappointed to learn after being hit from the back by a driver who had SAFECO they paid their share of their customer's liability while my own auto insurance company (Esurance) would not pay my uni/under insurance although I had coverage which was enforce and active at the time of this incident. I am so embarrass I choose Esurance over SAFECO. We left the company (for State Farm) then returned because it was more affordable. But now I'm able to see for myself why. I'd rather pay the extra cost and know in the event that I need insurance to cover my losses or injuries and medical bills I'll consult with customers who've had this experience. Please note consumer confidence relies on customer satisfaction and customer service. Once customers find out they're insurance company won't be there when needed.... Goodbye Esurance.

We began our relationship with Esurance before they were bought by All State - years ago. Until the buyout they were very reasonable and very fair. We had zero complaints. Last summer my husband and I each got new vehicles. Our premiums went up, but we were on auto draft, with more expensive cars so it was to be expected. Sometime in mid-October we got a cancellation notice - that our policy had already been cancelled for 20 days. Turns out this was due to some computer glitch even though our payments were auto drafted. So unknown to us, we had been driving around with no insurance for nearly a month.

It's now 1/4/2014. I ended up having to pay the entire cost of repairing my '96 Lincoln out of pocket in early September of 2013. I loved that car. I changed insurance companies a few days after the 8/23/13 accident because I felt Esurance was a shady company, to say the least. Sadly, I had another accident on 9/23/13 when I hit a pickup truck that had spun out on a wet highway and wouldn't start up again. It was dark and rainy and the truck was completely across the middle lane and partially blocking the two outer lanes of a three-lane highway. The 9/23 accident definitely totaled my Lincoln. It was mangled. I'm glad I changed companies. The new insurance company folks were pros; fast and efficient. I am still waiting for a fair settlement from Esurance for the repairs for the 8/23/13 accident. It's run around after run around. I am continuing to insist that they pay a fair amount for the repairs.

I was recently involved in a rear end accident. This resulted in me being pushed into the car in front of me. I filed a claim with esurance and after the car was assessed to be a total loss they sent me an appraisal of the car. This appraisal was lower than the kelly blue book value, NADA value and I also four additional identical vehicles at four different dealerships and sent this to my total loss specialist. After no response from anyone I called my claims adjuster and he put me through to someone in the total loss department and I was basically told that that was the appraised cash value of the car and that the kelly blue book value is not accurate. Then I was told that if I wanted to pursue it further I could hire my own appraiser and they could work with the esurance appraiser. But if I chose not to take that route they would give me an additions $350 in lieu of another appraisal. This was way short of the $1500 dollars I needed to actually replace my car with a similar vehicle.

My husband takes our kids to school every day through a quiet residential street with an oddly configured 5 way stop. Day after day, he stops at this stop sign and turns right. My 13-yr-old daughter often says he tells her you always make a complete stop as cops like to hide down the road and note rolling stops. My son and daughter were in the car as always - dad made a stop and slowly turned right. About 1/3 of way through the turn a black blur shot by and clipped the side of the car. A teenage girl driving mom's car stopped ahead and was shaking, saying, "I didn't see you, I don't know what happened." They exchanged information and my husband took several pictures. After a minute or two, a man appeared saying he also tapped his car on the girl who blew stop sign but his car was parked 50 yards away. After lurking a few minutes, he said he didn't want to file insurance and left, giving girl his info.

In July I went online to get a quote on my vehicles with Esurance "Allstate". I was contacted by a person by phone and was told I had to get Five points to have insurance with the company. In the meantime they give the quote, take my credit card number and charge for the first month of insurance. Once I started the "5" steps, I didn't have proof of utilities on my condo and they wouldn't insure me. Although I had proof we lived in our condo, have Florida driver’s license, Tax records, precious FL ins on cars, they would not insure us. Okay, so I get refunded on the money right!

I was with Esurance for a while. I really like this company, customer service was always on point and they were always there to assist me when need. I was very satisfied. I could always call if I had a financial hardship and they were there to work with me. I had never had an accident, driving record was good. I ran into a life changing event and could not pay the payment by the cancellation day and only need two days to make the payment, because I recently lost my job and with the new job I was waiting on my check to deposit. I called them, explain to them the situation and there was nothing they could do. I am a single parent trying to catch up on bills and only needed two days. They cancelled me and I had to go with someone else though I am not happy where I am. I refuse to go back because as a valued customer they refuse to assist me when all I needed was two days, was even willing to post date the payment. A loyal customer they have lost. Hell I can't even afford to get my children Christmas gifts trying to pay rent, car note, insurance, and to speak of gas prices. All I needed was two days...WHAT A SHAME.

I recently tried to insure my freshly purchased car. They refused providing insurance to me. They said because my cc billing address is from the different state - I have to prove I am living at the address on my driver's license. I did. But then they said they do not trust me I will be the only one driving this car because my relatives live right next door to me. Pay twice more or no insurance. Well, BAD review and insurance elsewhere...

We have been insured with this company for about 7 months now. I will be switching to another company later today. We got a free quote online from this company back in May of this year. The rate quote looked good, so we gave them a chance. When the policy was actually issued, the premium was higher than the quoted price, but was still reasonable compared to other quotes that we had received. Then in September, we received a billing notice indicating that our premium was being increased by $132.00 in the middle of the policy term, with no explanation given. We had not made any changes to the policy, No claims or moving violations, Nothing had changed.

I was involved in accident, partially my fault. I immediately called Esurance, was instructed to the towing co. and local body shop they recommend. My car was taken there and repairs began the next day. There was a lot of damage and the car was considered to be totaled, which, financially for me would have been best because my trade in value dropped 25%, but it was a couple thousand dollars short so they deemed it repairable. Joe Hudson Collision Center repaired the car and they did an outstanding job. It looks as good as it did when I bought it brand new.

I have been a policyholder for a few years and my daughters car was vandalized on her birthday 11/24/13 which is traumatic enough. The claim was reported on 11/25/13 and we were told to download photos on our phone. I personally sent the photos via email on 11/26/13 and I have yet to hear from anyone regarding the next steps. I called the express team after being told they are the ones handling which is quite ironic. I was transferred to a Brian and when I asked his name he told me I don't need to know that. I advised my name is Ann Marie ** and I would very much like to know who I'm speaking with and he refused. I then asked to speak with his boss and his name and he said his name was Derrick and says he is not giving out his last name. I asked for the CEO and was told Gary and he indicated the same thing as before. I told him I thought he was rude and would call the CEO.

Don't do business with Esurance!! I thought that they were a reputable company since they're affiliated with Allstate. Wrong!!! I was cited for a car accident that wasn't my fault. I made it known to Esurance that I planned on fighting the citation in city court, and I explained exactly what happened. My claims adjuster, after reviewing the evidence (i.e pictures, police report, "victim's" statement) said that clearly the person who hit me is lying and that all of the physical evidence points to my story being true. He even said that the people who hit me clearly rehearsed their stories and planned on using me as a meal ticket. He told me that he was denying their claim.

I've been with Esurance for 2 years. A couple of months ago I scraped the side of my car on my gate. I went to Esurance "E-star" repair facility. They did a terrible job on my car. I went to another body shop, and Esurance had to pay again to fix my car and supply me again with a rental car. Just got my renewal and my rates went up by $500.00 for six month policy! I called Esurance and told them I would have to cancel and find cheaper coverage. No problem for them! They didn't even try to work with me to lower my rate and keep my business. What a scam!!!

The Esurance website has an on-line form for potential customers to receive a quote sent to their email address. That is where the scam begins. One fills out all the information, four pages worth, but the website won't take it... leading one, who has already invested 1/2 hour into filling it all out and trying to figure out if they are doing something wrong, to call the company. The man who answered the phone did not want to talk about what I could be doing wrong or why the on-line process isn't working. He just want me to give him all of the information again and give me a quote. When I asked him if the on-line quote form was just a gimmick to get people to call, he was silent. I said goodbye and hung up. I wouldn't want to deal with a company that begins a relationship with a customer with a misleading practice.

Purchased insurance on 2 SUV's, neither my husband nor I have any accidents or traffic infractions. We even take defensive driving courses so that we may also receive a discount. We received an email for our policy renewal. We were shocked that our policy was $100 more. I called and was told that our rates went up because of other drivers in El Paso are having accidents & it's costing Esurance more to operate in the state of Texas. What?? Esurance is an online-based company which confused me & why are my rates going up when we have clean records? I thought that the people who have infractions & accidents rates go up? Time to look for another insurance company; my rates should be going down not up.

First of all, I have read many other negatives about this company which prompted me to cancel a policy I bought with them ONE HOUR after I bought it. Service with these guys never even started for me. They said that people changed their minds all the time. A woman named Dawn told me a check would be sent to me shortly even though they had been paid via PayPal. I received a check a week later which today has shown as bouncing by my bank. This is called check fraud and both my bank PP and other resources have been warned about their illegal activity. If you use PP with them even once, you are authorizing them to arbitrarily take your money automatically whenever they want unless you tell PP to cease the authorization.

I have had auto insurance from Esurance since 2010. Currently they insure my 2001 RX 300 Lexus with full coverage for $73.48 a month. I have a clean driving record. My policy is up for renewal and the new quote is now $530.37 a month - a whopping 7X higher! I called them and it was no mistake. They say that I added more miles to my yearly estimate, which as I recall was only an additional 8000 more per year. It is clear that they use this method to get rid of customers they feel are potential claimants. Why not cut down their odds? After all they collected money from me for 3 years without one claim. Is this legal? At the very least it is an unfair business practice.

I don’t write a lot of reviews but I was so angry with Esurance for the entire time I was covered through them I decided to write one. The final straw came when they said they were canceling my insurance because I couldn't provide utility bills showing my brother doesn't reside at my parents’ house. I told them he didn't live at the address and they said he was in the same town and that was close enough. They also wanted my parents, sister, and brother license #. If I didn't provide their personal information they were canceling my insurance. They never would provide valid insurance cards and when I used their site to try and get one, they were always expired. I would call and call and they would say no problem or use the site.

Do NOT use this company. They are scam artists. Shame on Esurance for ripping people off for hundreds of dollars and not providing the service they claim to offer. I will do my homework prior to using another insurance company again. Cancelled my policy effective today! Daughter got in an accident in my car. Not covered because she was driving. I covered my vehicle, not my daughter. Be warned and I will tell everyone I know not to use this joke of a company. This needs to have a "no star" option.

I just recently wrote a review of my experience with Esurance (Oct 8th). While I have canceled my policy with them, David from Esurance handled my complaint very professionally and courteously. I did get the $130.00 they took from my account returned. Thank you, David!

This company claims that I called in June and requested paper mail instead of electronic so they charged me $25 every 6 months. I told them that I never called and someone within their company did this and I am not going to pay for it. I prepaid for my insurance and should have till the 15th worth of coverage. The representative argued with me and said, "No as of 10/9/13 12:01 tonight you will no longer have insurance unless you bring your bill back up, $5.00 late fee, $25.00 for paper mail and two months insurance payment." I told him this is deceitful and just cancel me. Going back to Progressive. The representative didn't care so now I'm going to tell my story everywhere.