Esurance Reviews

I never had a problem with Esurance, probably because I never had a claim. But when I found much better coverage for over $25/month less, and went to cancel my policy, they charged me a $50 cancelation fee! (After 2 years of being a customer.)

I purchased an auto policy online from ESURANCE. In the coverage options it lists CarMatch Rental Coverage. In the details under the heading “Why do I need it?” It states: “This coverage is particularly helpful for anyone who relies on having a particular size of vehicle (like a pickup truck or a minivan) for their daily routines. So if, say, you have a family of five and two dogs, CarMatch Rental Coverage will make sure you don't end up having to squeeze the whole family into a compact rental car if your everyday vehicle is stolen or in the shop after an accident.” Since I don’t drive a pickup truck or a minivan, I assumed this was not a coverage that I needed.

Cancelled insurance policy back in January 2021. High monthly premiums. Switched to another more affordable insurance provider with better services. Meanwhile, Esurance kept deducting monthly payments from my account. Nine months later I receive an email from Esurance stating that I am still an active customer on their account. In shock, I immediately cancelled my policy and expected to get a refund for the past 9 months. Esurance refused to reimburse me due to backlogged information provided by the company. What Esurance did was pure robbery!

I was hit by someone who said they were insured with them. I set up an appointment for the repairs. I needed to get a rental for the the time I would not have a car. I called Deon ** and left FIVE messages over two weeks. No response. I eventually got through their maze of options on the phone. You get the feeling it is intentional so that you don’t get a hold of anyone. Ultimately I got ahold of someone who told me that the individual in question had allowed his insurance to lapse during that time so my claim was being denied. I was told I would get an email saying that. That was 24 hours ago. Still no email stating that. If I ever decided to switch my insurance, then I would not go with them. How long does it take to send an email? Is Deon that overworked? If so, then hire some more people.

A driver with Esurance coverage hit my daughter's car. The other driver was at fault per the police report. Months later they still haven't paid the claim. We called the representative in Phoenix and the phone line was not operating. We called the general number for the Phoenix office and they could not help us. Because they could not connect us to the specific claims representative. It's not a large claim and they are not paying in a timely manner. I should not have to wait like this.

I have been with the Esurance for approximately 8 years - which means I have paid a lot of money into this company. I have full coverage on my newer vehicle and my daughter has liability on hers because her car is old with a very low value; so full coverage is not needed. My daughter's car was hit in a store parking lot last month by another vehicle. We immediately filed a claim with Esurance. Even with video proof showing that the other driver was 100% responsible for the accident, Esurance will not help us go after the other driver's insurance company. This is because my daughter's vehicle only has liability (we were finally told).

By far the WORST customer service I have ever had. I tried using their "Insta chat" while I was on hold. I received a response that the claims representative would reach out to me in one business day, when I asked for a supervisor I was told to continue to hold on the current phone call. When a person is on site at a rental location, one business day is not an acceptable response. When requesting a supervisor, being told to continue to wait on hold is also not acceptable. I am not exaggerating when I say I was there nearly 3 hours trying to get a hold of somebody from Esurance in order to rectify an issue that should have been taken care of along with the damage claims.

In Florida I have a leased auto and an older vehicle. My daughter and her used vehicle are on the policy. I had a fender bender (my fault) and my insurance went up. I had shopped a lot for this lower rate and with the increase I shopped again. The claim was handled quickly and professionally. The new higher rate is still lower than Geico, AAA, State Farm and Allstate (the parent company) and USAA. I would recommend shopping for price but I am very happy with Esurance. Make sure you compare apples to apples. Some companies might give you lower coverage for their lower price.

I was involved in a hit and run on 2-10. I the adjuster with no response. I even emailed and called his supervisor. No luck with that either. This is unacceptable and no good paying customer should be treated this way. I'm not happy at all. I need transportation.

If I could give this company 0 stars I would!!! This is my awful experience with Esurance!! I would like to express my dissatisfaction with your company, and claims rep Destiny **!!! I first filed my claim of Dec 10, after that I spoke with Destiny about 3 times, until my claim was escalated into a fraud claim which was totally ridiculous!! In that time without exaggeration I had left at least 25 to 30 emails, and about 40 calls!!! With Destiny ** totally ignoring me and not returning any of my calls or emails!!! She should be ashamed of herself by the way she does her job and represents your company!!!! By, blowing me off, making me feel frustrated, very angry, and deserted!!

Esurance is a horrible insurance company. I have an open claim from August 2020 that still has not been resolved, their gap insurance only covers 25% which was not disclosed to me during my purchase. Apparently my original claims adjuster no longer works for the company however I was never assigned a new one and was not aware that she left the company until December 2020. No one ever reached out to me, my vehicle was falsely declared a total loss because they are too cheap to get it repaired.

I cancelled my insurance on my due date and they still took money out of my account 11 days later. Esurance is overpriced! The customer service is very poor! Be very careful doing business with this ABUSIVE outfit!

Jennifer ** incorrectly reported my accident as my fault. She did not pick up her phone and gave me a disconnected phone number. They messed up my life by never getting any proof of an accident being my fault. They would not talk to me and ignore my emails and phone calls. You will need an attorney to get justice from Esurance! Esurance is a scam, they don't care if they incorrectly report an accident as your fault because they want to increase your car insurance costs to make more money! Stay way!

I love our Esurance car insurance! My husband and I had Allstate for many, many years. The premiums kept going up and up every 6 month renewal even though we never made an insurance claim. So, I shopped around and found Esurance. Thank goodness I did! I got to customize our policy to meet our needs and I saved so much money. Policy premium is Half of what we used to pay! Paying online is easy, and if you pay 7 days before due date, you even save the $3.00 installment fee. We haven't had to make a claim yet, so I don't know about their handling of claims as of yet.

This company seems nice. But I hit a deer with my car. Totaled it and 3 weeks later no money so I can get out of the rental. I have a car waiting for me with deposit and can't get loan till payment happens. NEVER use Esurance.

We have been with them for years and after an accident which was not our fault and two years has passed we are still paying the price or penalty of this with no end. Feels like they want us to leave them. Feeling pushed out or forced out by high pricing.

This company took money from my account well after I was no longer a customer! 4 phone calls I made to the company, with no resolve! Only one person I spoke with actually had customer service skills! I did not authorize this debit on this date! Highly disappointed! The snowball effect this had on my account will hurt me for quite some time. Absolute blasphemy!!

Been with Esurance for over eight years. Always been behind the technical side of business and lately their updates have created real problems. Cancellation notices twice after never having a missed payment date. They blamed their software. Happened three times with emails and a letter over a weekend. Now change your payment date a day due to Social Security payment date and they charge a late payment. After all the nonsense I will shop for new auto ins and leave this screwed up company. Their Renters insurance is overpriced and undervalued. Stay away from them just for good peace of mind. Too much trouble now doing business with them.

It was very easy to set up my policy at the beginning, and they even helped with a few kinks due to mortgage closing issues. The rate is very competitive for equal coverage. They have been easy to deal with. I have not had to make a claim yet, so don't know how that goes, but I don't expect any issues, should the need arise.

By far the worst service from any insurance company I have ever had. Screwed me out of my car by totaling out my car which was still drivable after being in an accident and taking my $1,500 deductible that supposed to go towards damages and repairs subtracted from the total value of my car (almost 5,800) in order to not fix my car. The cost of damages was 4,500. Ended up being a difference of $200 all because they deducted $1,500 that supposed to go towards damages and repairs from the value of my car which after subtracting the 1500 is now 4300 value.. then they took forever to let me know how much it cost is going to be and then they tried to say I didn't return the rental car which is crazy because I ended up paying for my own rental after returning the rental car.

DO NOT USE!!! VERY BAD INSURANCE COMPANY!!! Multiple trees fell on my brand new house causing a lot of damage....Esurance offered me not even 5% of the damages....THE WORST!!!! DO NOT USE!!! They will send a company out to look at damages and write a report saying everything is normal wear and tear! HORRIBLE!!!

I had been a customer with Esurance both home and auto for 3+ years and had no claims be it either Auto or Home. We live in Mount Juliet, TN and this March 2020 we were unfortunately hit by the tornado that ripped through Nashville, TN all the way to Lebanon, TN. During this our home was also impacted with roof shingles damage at multiple areas on the roof. I had called in Esurance for a review; they came did review (in my opinion was quick and fast; I had to request the person to put a tarp which he was saying that he would not do normally - which again I felt weird; then I asked him to call the adjuster and then he agreed to do it).

I thought like other insurance companies that Esurance actually cared about their customers. I received 10% back because of Covid like everyone else. My 6 month renewal just approached and was notified that my premium would increase over 10.00 a month. What could I do but shake my head. I felt that I should have known that they will get their money back and then some. They could care less about you.

Esurance is the most disgusting, unethical insurance company I’ve ever been with. Don’t trust their whole Drivesense thing because they’ll kick you off right before you’re supposed to get your discount. I’ve been driving carefully logging every trip for my entire term. I was due for a 15% discount next term and won’t get it now because they don’t want to have to dish it out. I’ve had no crashes, tickets, nothing at all the entire time. Now I have to pay extra to another company to start a term with them. It’s despicable. Esurance will screw you over in the middle of a global pandemic to save a little money. That’s the kind of company they are.

I had to get another insurance for my daughter's car. I was not keen on not having control on making my payments but that is the way Esurance handles their accounts. I have been their customer for 2 years and they have been wonderful. Kind, professional, experienced, up-to-date, and in the know. Prices are affordable! That feels good!

If you are looking for an insurance company that rolls over and accepts fault in a car accident you are not at fault for then Esurance is right for you. If you are looking for an insurance company to fight for you and not blindly accept fault and twist reality to accept fault then I would keep looking. This insurance company is an absolute disgrace. I do not know how operating in this manner makes financial sense for the company unless it is entirely based on the one time payment to raise someone's rates. As soon as I find a better insurance company I will be tossing this one away where it belongs.

I have been an Esurance auto insurance policy holder for 6 years. Now I need help to get my 2006 Honda Pilot repaired, and Esurance won't help me! I have made 7 phone calls in a row to Esurance tonight. NO HELP! I accidentally hit a parking lot pillar with my Honda Pilot. The driver's side front tire is flat and damaged, requiring replacement. Part of my left front bumper also needs to be repaired. One Esurance employee told me that the Esurance computer is declaring my vehicle a total loss. WHAT?! That's like saying a person with a sprained wrist has a fully broken body! I pay Esurance every month! I have full coverage including a rental car provision. If Esurance doesn't pay to repair my honda pilot, I will have to get an attorney for a lawsuit if Esurance won't help repair my vehicle!

I don't have insurance with this company. My car was hit by someone who is insured with this company and Rebbace ** is the agent that was working on my case. I went to Powell Paint and Body the same day I got my police report where Rebbace ** told me to report to get my Estimate. She was very rude telling me that they don't have the police report which I picked up my report the next business day. She also told me that I could go ahead and let my insurance company fix my car. I was not at fault in the accident and I don't feel as if my insurance company should pay for the repairs. I understand that covid-19 has put some business in a bad situation but the line of work I do I need my car to report to my job and travel to my client's home so look like I have to let the legal system handle this. God see all and he will work it all out.

They dropped me after I had coverage for only a month. Said I told them my son doesn’t live with me which he does. They must have misunderstood what I said. Won’t take me back. Crazy. My son is upset. I’m upset.

My shared privacy fence was partially blown down by wind and I called Esurance to figure out what the outlook might be if I were to file a claim. I was adamant that I did not want a claim to be filed, just information. I ended up just paying out of pocket since the damage was too minimal to file a claim over but I ended finding out that I now had a zero dollar claim on my policy that counts against me as much as any other claim. I tried fighting this through LexisNexis and was unsuccessful. I tried calling them to discuss it and they wouldn't budge since a supervisor had already previously said "no" to removing this (that makes it un-reviewable further, in their practice). You have to be extremely careful if you deal with this company.

Buyer Beware... I contacted Esurance to receive a quote. I received the quote and asked the agent to contact me in 10 minutes to finalize the payment and to allow me some time to cancel my current policy. The agent contacted me within the time frame, however the price of the quote drastically increased ($$$) and they would not honor the quote I initially received. Although I had the verification email with the terms clearly stated, the company refused to honor it.

Fraud. They will increase your mileage in the policy without letting you know and you end up paying more - then when you call it to their attention, they will not give you a credit at all. Do not use them.

I’ve paid over $5000 within 2 years to Esurance. When my credit card got compromised, the autopay stopped. Esurance never called me and have sent me 2 emails which I later found in my spam box. They won’t mail you or call you. I got into an accident when the insurance lapsed for 3 days. I reinstated that very day when I found out. Turns out they say they can’t help me. So after paying them over $5000 for my home and cars, I now have to pay the other party a maximum fine and have to pay my own repairs. No heart, just out there to take your money.

I had enrolled for the Esurance auto insurance policy some time back. Had a surprise increase in insurance amount and this conversation had been going on for the mileage discrepancy on the vehicles. However as I was not satisfied with the increase in the amount/price, decided to cancel the policy. The person who was speaking to me was so particular about charging me another $50 for policy cancellation.... How can these people have such rude policy? Two surprises in quick succession.... I can keep pointing to so many things at their end.... Fortunate to end the relationship before a bigger surprise from them in the future....

I called many times. They keep ignoring my calls. They failed to look at the evidence. They did not respond customers in a timely fashion. They made their conclusion based on false statements. I had extremely bad experience with them.

Not sure why there's so many 1 star reviews recently, but for me as a long time Mercury Insurance client, it was a NO BRAINER to go with ESURANCE and save myself $200. I called AAA, State Farm, Liberty Mututal, Farmers, Safeco, and could NOT SAVE me as much money as ESURANCE did. AAA came pretty close, but I will revisit that another day. If ESURANCE is just all smoke and mirrors, I will post another review in the future detailing that. My renewal just came up and my policy renewal only went up $1. So FAR, so GOOD.

I reached out to customer support needing help, but was responded to by what was either a computer or someone that lacked any empathy or kindness. I will be going with a different insurance company and suggest others do the same. They do not care about their customers, they only care about $$$. The epitome of what is wrong with our country.

I had Esurance for over a year and things started out fine. My rate was low and I had no complaints. Then it began... The first thing that happened was the "Drivesense" or "Drivenonsense" app stopped recording my trips for a couple months. I called to resolve it and they sent me down the black hole of phone calls and transfers to departments. Ok fine. I can live with that. Then an accident took place where someone hit MY CAR and the blame was put on me. NOBODY WOULD LISTEN to my side of what happened and next thing you know my rates go up exponentially. I even went as far as discussing things with an "adjuster" about the accident and they wouldn't even hear it.

I went online to purchase insurance for my car, and was able to do it online for $315 for 6 months. Then after I paid everything in full by a binding agreement and after I receive the insurance certificate I am getting constant harassing emails from Serena ** that need to pay them $100 more after they "audit" my policy. After that I told them that if they made a mistake, I am fine if they cancel the purchase and refund my money. Their - response? "No refund, just pay us $100 more." This is nothing but a switch and bait and fraud.

I went to their website to receive an Auto Insurance Quote. I was asked all of the usual things about my vehicle then I choose to build a customized package. When I finished building it, I selected the pay in full option which would give me 6 months of coverage for $644.20. I was very happy with this amount so I decided to purchase it. The next few pages were several policy documents that had to be electronically signed. I read each one ensuring that they stated the coverages I had selected. They did.

I purchase Esurance insurance and it has been the worst experience ever. I had a claim that was open on Aug 9th 2019 that due someone hitting my car while it was parked. It took forever to get a response from the adjuster. They were never in the office. They never respond to emails or anything. Well on on October the 4th I was hit by an uninsured driver and I filed a claim for that accident as well. They of course took their time reaching out again and I had to do all the checking on the car. The app that is suppose to tell the status of your repair doesn’t work.

It was good at first. Saved me money the first year, then like many others, raised my rate approximately $40 per month upon renewal. I never had a claim, and paid on time, but when I saw their rate changed I went with another company. They charged me $50 to break our relationship. I will NEVER use them again: not because of the raise in rate, but for the $50 cancellation fee.

Filed a claim with Esurance on November 26, 2019. It’s now December 9th and my car is still in the shop because of the pathetic service I’ve received from my insurance provider. They told my mechanic that it would cost them $500 to send someone out to appraise the damage, so they prefer to have photos submitted. As far as I’m concerned they haven’t fixed my car because they’re pinching pennies. Switching providers as soon as this claim is resolved and I suggest staying away from Esurance and their corporate tyranny.

I'm very frustrated. I had been using Esurance for our two cars for almost a year. We were a day behind on our bill. I logged in and the portal said to pay $136, so I did. When I called a few weeks later regarding another matter the customer service rep explained my policy had been cancelled. Confused, I explained I had paid the amount and had all the info to confirm receipt of payment. She agreed they showed that they had received that payment, but it was the "final payment" and our policy was cancelled. I had been driving two cars uninsured for half a month! If I had known they were going to cancel my policy I CERTAINLY wouldn't have paid what I thought was the next month's premium. I have no idea what the $136 applied to... This company is a scam. Run and don't do business with them. I'm fortunate I was not in an accident, it would have cost me a driver's license.

I got a quotation for car insurance with the breakdown that I chose, went to dealer and pay by phone for the insurance. Once at home I review the quotation and Esurance changed the breakdown that I chose. Before entering the dealer I called to ask if I could reject the bodily injury, they told me yes but that I had to do it after the policy was issued. You would imagine my surprise when I noticed they changed the value of bodily injury, so the refund would be much less. They changed the breakdown without my consent. I contacted Esurance, I sent them proof of the quotation I got. Nothing!! I can't believe they can get away with it. What a dishonest way of doing business.

I am hoping the Esurance product is not as bad as their DriveSense APP and their customer service. My complaints have fallen on deaf ears. All I get is incompetent phone support people who think they are dealing with a total idiot. All they try to do is sweep the problems under the rug. That is right. There are multiple issues with the App. Were it not for a discount at renewal I would not give a damn about the app!

This company is unprofessional and rude. Please never ever use this company. I had a no fault claim. They drag me through the mud. Was talked to like a dog. Run from this company. I am ** with insurance state commission. In all my experience have never been treated so badly. Zero stars.

The company was respectful and nice until I wanted to cancel my plan. They told me I would be refunded a part of my premium but didn’t tell me if I cancelled my plan first that I would no longer receive it. They called me stupid in other words when I spoke to the manager. They will withhold information to not have to pay you back! Find another company.

Esurance behaves like your standard cut-rate insurance company without actually being much cheaper. I live in Ohio and we've had several windstorms over the past several months. One of my outbuildings was damaged with missing shingles, being a 2 story Gambrel roof with damage on the top section, the damage went un-noticed until water damage was seen inside. The inspector found 11 damaged shingles on one side and 6 damaged shingles on the other, all allowing water ingress into the residential grade outbuilding.

Esurance gave me an okay price when I started with them in July of 2019, I had 3 vehicles. I was changing insurance companies because my one before esurance was too high. At the end of the summer I got rid of one of my vehicles. I told esurance about it and I wanted to know what my new payments were going to be. They told me it was going to take some days before they could figure it out. That was some BS, esurance gave me a quote for 3 vehicles before I joined them. Now I received a letter in the mail talking about my insurance is going to go up because one of my vehicles has no warranty for repairs? None of my vehicles had warranty coverage on them when I joined. Esurance needs to pay everyone who they caused punitive damages for all of their fraudulent activity. Esurance is a corrupt insurance company.

I am a 39 yr old married male with a perfect driving record. Esurance just quoted me over $8,000 a year for insurance on a 4 door sedan (with a high deductible). Yes, that is correct. This was roughly double the price of the 5 other major insurance providers I obtained quotes for.

Esurance doesn't use agents, so they save money on employees and office space. I was a bit leary at first, but have made a couple of claims and had no issues. Everything is done online or over the phone and they have the cheapest rates I've found. They are backed by Allstate. Allstate was our previous insurance company, but found that they kept raising rates, even though we didn't make any claims.

Customer service is great. They explain things so it’s easy to understand. The insurance is reasonable and you can talk to a real person 24/7. They tailor your insurance to just what you need or want. They are not pushy.

I have a homeowners policy through Esurance. I bought my house in Sept of 2018. In Jan of 2019, my son was attacked by another dog while taking out the trash, and my dog pushed the gate open and bit the other dog. Those people filed a claim against my dog for injuries to their dog. Esurance paid the claim, but then in July of 2019, I get a letter from them stating that they are dropping me, because I had to file that liability claim, regardless of the amount, and regardless of the situation. I was also informed, that if a homeowner has to file a fire liability claim, then they are dropped as well. The service rep told me that I would have been better off if I would have paid the claim myself, and that I should have filed a claim against the other people first. My son wasn’t hurt, so why would I file? I’m not a sue happy person, and was trying to do the right thing. I argued that why should I have insurance, if I get punished for using it?

I have had them for several years and 3 renewals. Zero accidents or tickets. Zero claims. My payments have been fairly constant over the 3 renewals and no on this one. Had the quote for renewal saying the same rate of $160 per month- then I suddenly got billed at $250 per month with zero explanations. Customer service just gave me BS. NO good reason. In short a 50% increase out of nowhere and zero cause. And this is for a customer who has been a client for about 3 years with zero cause. In fact with zero tickets and zero claims my rate should have gone down. Not a huge 50% increase- about $600 over a six month policy. Quotes from the competition show the rate I was getting. I will drop this ** immediately.

Got a quote online. We included that my wife had a accident 2 years ago. We were totally upfront about our situation. Got a quote for $102.00 per month for both cars. One car PL-PD and the other full coverage. Went to finish the quote and sign up. Surprise! The amount almost doubled to $202.00 per month. That is what we are paying now. Not recommended due to shady sales tactics.

My issues with Esurance was a few years back, however after seeing their latest commercial 7/2019 I knew I had to write this. My husband and I with 4 children had to find cheaper insurance, living in Michigan we have very high premiums. When receiving quote from Esurance I was actually pleased with quote. We had policy for 3 years when we had to file our 1st and only claim. My husband was in a horrific car accident with a commercial vehicle, my husband was not ticketed. This accident resulted in NUMEROUS herniated disk in his neck along with several lacerations.

Was quoted $138.50 per month plus $235.50 deposit. After signing policy and submitting deposit, I was informed that the monthly fee was increased to $235.50, totaling $1,357.33 for 6 months. (nearly a 100% increase). I cancelled the policy, and will have to wait 5-7 days to get my $237.50. I ended up going with Mercury Insurance for almost the same price as Esurance originally quoted me. Unlike Esurance, they stuck to the agreement.

Was involved in a accident. I was not at fault, and Esurance went up on my insurance 2 times since my not at fault accident. They are no good and untrustworthy. They get 0 stars. They will go up just because they can, and not be responsible for anything they do wrong, and lie to you.

My car was hit and they used every trick they could to get out of paying! I have to pay for the damages on my vehicle out of pocket when I wasn't at fault, my ex roommate wrecked my car and they claim she still lived with me. She got in and let somebody else drive the car when I was at work! It's b.s. The rates were $60 more per month than I pay now, lesson learned! They constantly asked for people to be put on my insurance and wanted their ID and social security numbers, people who lived in the home before me... It was a NIGHTMARE! Dealing with the phone calls and letters every month! Avoid Esurance!

Easy to purchase but rate increased in one year by $20 even though no claims. Tried using phone app to make claim and failed several times. Promise agent would garnered no call! Tried calling company and kept ringing over twenty minutes before finally hung up. Stay tuned, will try fax and snail mail next.

Very shady. 2 times my wife has excluded me from the auto policy and 2 times they have just added me and charged over 60 dollars more when I'm not even licensed. Very untrustworthy. Use another insurance company unless you feel like dealing with fraud.

I'm in my late 30's and have been driving since I was 16 and never once have filed a claim. Recently I backed into something and my rear bumper was damaged. I filed a claim and paid my $500 deductible towards a $1300 repair. I thought everything was easy enough until a few months later when my rate increased almost 50%. So in 16 months I will have paid off everything Esurance paid then be billed the extra amount in perpetuity. They were unwilling to budge.

I had a multi car auto policy for 7 years. We had always had decent service. We recently added another vehicle and I was informed that my next payment would reflect the increase. I even received an email about it. The next payment was due 6/1 (a weekend). I went online to make the payment in 6/3 to find that they had canceled my entire policy at 12:01 on 6/2. No information about having to make two payments was EVER communicated with me by either email or the two that I had spoken with four days prior to them canceling the policy.

Wednesday May 29th 2019, I was left waiting on Emergency Roadside for a jump, they said stay with car, ok. It was a blizzard at 10,200 ft in CO. I opted for text messages and got nothing. Instead I got 3 international long distance calls from a Habib in Pakistan who I couldn’t understand. Now I’m stuck with 3 international calls, no assistance within an hour, again blizzard. No one arrived and a friend had to come jump my car. 6 calls to Esurance whom kept transferring me to Allstate and no compensation for international calls or leaving-me stranded. I cancelled my policy. Went back to Geico, Esurance has the worst customer service ever. Don’t insurance with them, please. They don’t care.

I bought a policy for a 6 month term. After 3 months I sold my vehicles and put a new vehicle on the policy. The premium went up a 100%!!! When I cancel the policy Esurance charge me with A 10% CANCELLATION FEE! It is outrageous. No other company do that.

I had a 2009 Audi A4 insured for several years with Esurance by ALL STATE. The car was stolen from a mall parking lot in October. I started the claim and was IMMEDIATELY considered a suspect in the theft by the insurance. Not by the police, just the insurance. There was no video available in the Mall parking lot. However I had all the keys to the car, and was 5 hours from home when it happened. It was a huge inconvenience. I had to cancel my trip and take a bus home. I lost a laptop, camera gear and a week's worth of clothing, etc as well as a pricey luggage.

God help you if you are ever hit by another driver who has Esurance. The associate I have dealt with in the claims department has proven to be an out and out liar. When you bring this to their attention, it is always twisted around that they have acted in such a way as a result of something that was done to them. Do not trust that they will take care of picking up responsibility for a rental car, even after clearly telling you that they will and telling you which location and company to pick it up from. And they will constantly tell you everything they have done for you and that it is all to 'give you peace of mind', all while doing nothing.

I intentionally canceled my homeowner's insurance policy due to an oversight. Engaged with Esurance's Customer Care team within two weeks to reactive the policy. Esurance increased the premium by over $400. After multiple discussions with Customer Care's management team they were able to lower the rate but still had to pay additional $250. I have been a long-term customer for their auto and homeowners policy and it is very unfortunate they increased the premium by $250. Emailed the Care department to give them an opportunity to adjust the rates prior to posting a negative review. It's been more than 5 business days and still have not heard from them. Care team has an SLA of 24 hours, their response is long overdue. My intentions are to continue writing reviews on other social media sites until I hear back from Esurance.

I was involved in an accident where another driver struck my vehicle last May 2018. We got out, swapped insurance info and she took off. I called the police, but decided that the damage to my vehicle was easily fixed and decided against filing a report and a claim. I would just fix it myself. The police officer said I couldn't prove who the other driver was or even that it was their car so this seemed like the best course of action. I got a call the next week that the other driver filed against me saying that I hit them. I submitted photos I had taken of my vehicle where clearly I was struck. There was no police report, nothing to prove that I had ever even met this person.

I have had this insurance for over 5 years, no accidents, no tickets, nothing. Insurance keeps going up and up and up. Then I go to add a new driver, and I can't get a decent quote from them. When I finally do, I'm told my insurance is going to go up by $288 a month! Yes, the driver is a new driver, but he is 21 (not 16). But wait, I'm told that my next bill (which was in 6 days) was going to be the same as it has been because it is too late to change it, so the following billing will be going up by $576! Then 2 days later I'm notified that my next payment (now in 4 days) will be going up by $600! I don't have that kind of money laying around! When I called in, I was put on hold for 15 minutes. I'm over them, and will be cancelling my policy as soon as possible.

ON my lunch break on March 08, 2019 I went to Costco to get fuel because I had to make a trip immediately after work and was low on gas. At the Costco fuel island, the traffic is all one way. All the pumps were occupied, so I put my vehicle in line and waited. To expedite things, I had already popped my fuel lid. When the two vehicles in front of me left the pump, I pulled up to the first pump, put my vehicle in park, turned it off and got out. Stop to door opening time took maybe a minute. When I opened my door... WHAM! A lady passing between the fuel lanes struck my door. At first I thought she was going to drive away and I took out my phone and started taking pictures of her vehicle. She noticed and pulled over. I asked where she came from, because she was not getting fuel at one of the other pumps. She stated she saw me park and waited for me, but then decided I was going to take a long time.

Just on the phone with a representative by the name of Derek **. I was trying to get a quote for auto and homeowners insurance. I was asked how many people would move in and I explained it would be six (me, my husband, and four children I stated). He then asked if I had any dogs, animals, or wild exotic animals. I stated no. His reply in mid of my reply was "well besides your kids." I was in shock but tried not to let it get to me and just chuckled it off. This man knew we were ** being we live in Detroit and by my voice. Either way to reference a customer's children as wild exotic animals is absurd.

I was looking for the most economic auto insurance. Esurance looked good for the initial quote but after one month the cost went up. I had added my 16 yr old who is an A student and has no accidents or tickets. It went up by $125 per month. I went to cancel and found out the cancellation fee is $195. For one month of auto insurance, it will cost me $695. I am still going to cancel as I would never stay with a company like this. I was previously paying $325/month for the same thing with another auto insurance. Beware!

Rear ended by Esurance driver on 3/22/2019. Esurance totaled car. Received 85% payment from them on 3/7/2019. On 3/14/2019 was told that remainder of payment was being processed but could be two weeks or longer. On 3/15/2019 was told that rental car was due back today. Told Esurance we needed rental car to get to/from work/school until we can replace damaged vehicle - cannot replace damaged vehicle until we get 100% of money - which could be two or more weeks. Said we do not have funds to rent car for two or more weeks while Esurance drags their feet on this.

Expensive and the worst customer service ever. Calling someone and getting service is like bothering someone that hates working. If you enjoy paying for a service that is nonexistent and want to throw money away. This is the company for you! Switched insurance company eventually and still am dealing with an open claim 4 months later.

Provided all information during the quoting process. After I agreed to the policy they raised the premium $400! The reasons they gave was for information already provided during the quoting process. Over a month now and I still have not received a direct answer. They will go around in circles with you but never actually answer your concerns. I even have an email that states, “I know this is not the answer you were hoping for nor is this the answer we like to give”.

My 6 month policy auto renewed a month early and over $1000 was taken from my bank. Called customer service to cancel the renewal for a refund and was told it would take 48 hrs to refund the money. Three days later I called to see what was going on and was told that my bank has to verify the payment. Called the bank and was told that the payment cleared. Called Esurance again and was told that it could take 7 to 10 days now. I asked to speak to a supervisor (was actually helpful) and we both three-way called the bank for verification. That went well and the next step was to have billing process the refund. Later told that a manager has to sign off on it first because the refund was so high. Holy hell what a PITA. They will immediately take $ out of my account without notice but make me wait several days to get it back. That kind of money can break your budget so it would be nice to give a little notice in advance.

I was with Esurance for several years. I don't have any accident until Jan 2019. That is when the nightmare started. I called claim department 3 times, nobody pick up the call and get disconnected automatically. Then I called the customer service and ask for anyone to help me with my claims. Then I was told nobody is there. She does not know why. What is funny now is that, she just hang up my call. Then I try to call back and wait about for 30 mins, nobody take my call. This is all about their customer service. Terrible! Terrible! Terrible!!

They could not explain why my rate went up by $68 out of the blue. They kept telling me, "We're an online company and we send out emails." That's it. No logic, no rhyme or reason. I scoured through two months of emails to find nothing from them. They couldn't even explain the charge. Basically just told me if I was charged that amount, it must be right. Well, it's been two days with an overdrawn account, so no groceries or gas this week. It's such a shame that policies like this have become the status quo. Just milking their own customers for no apparent reason other than greed. I opened a claim with my bank, but that could take a week. Until then, cautiously hoping to find a provider with some kind of ethics. Ha, good luck, right?

Esurance is the worst company I had to deal with. Got hit by a teenager insured by this company and my nightmare started. They are the worst, made my life miserable for two months. I wish I could write all the time I spent on the phone with them going back and forth, emails, etc, they always pushing to get my car totaled, gave me a terrible offer, I lost a ton of money with them. I wish I could have the time to fight them but they know that you are a victim and you are having a bad time so they use that in the negotiation. I wish you never have to deal with this company.

This is a company with Luddites. All customer service are clueless about tech and they claim to be E Commerce. The main app redirects to Safari browser. I had issues from empty pages to inability to view PDF files. Then there’s DriveSense. I installed this in my Android phone. I wanted the discount. It does not record my trips even though it states it’s in progress. Call anyone for IT assistance and you can’t get them. I think they purposely break things to keep jobs. After reporting website issues the next day it said “bugs are fixed”. Not. Not looking for discounts and want to work with Luddites? Go ahead. I’m afraid of issues on claims! I’m moving on.

The price is great: I used to be with Nationwide with an traditional agent. I switched to Esurance and saved 30%. After I switched I totaled my car and had small water damage in my basement due to water heater failure. For both claims I dealt with the insurance adjusters and both were reasonable, punctual and efficient. They are using efficiencies and technology such as video claims, etc. They save money by not having a brick and mortar traditional agent, adjusters that have to come to your house, etc and pass on the savings. I recommend it.

When I went to purchase the insurance, the price was 8% higher than the quote page. I spoke with an Esurance agent who said that we had a claim on our record. Per his suggestion, I provided a NO FAULT letter from my current insurer which raised my rate another 6%. The agent told me that it would be cheaper to keep this accident on my record and he didn't understand why? How can anyone do business with a company like this? What a waste of my time!

I tried to get a quote from Esurance. They kept taking me back to the same screen over and over. I never did get a quote even though I answered all the questions. I'll just stick with my current insurance company now that I've heard so many negative things about Esurance. I'm glad I didn't give them my phone number. I've heard they call you relentlessly!

Great company as far as pricing even with a somewhat bad record, and only takes about a half hour to get your car enrolled. After that, however, the customer service pretty much stops. Unless you're late I am assuming, then I am sure they will hit you up. If you get full coverage I am sure they will take care of you, because that is when they care, but if you are going for part coverage like I did, I wish you luck.

We were loyal auto insurance customers with Esurance for 6 years. Our policy was canceled because the card they charged for renewal had a new expiration date. We corrected that issue within 48 hours. Esurance made us start a brand new policy and charged $400 more on our premium. We renewed but shopped and found a better rate with GEICO. When we called Esurance back the next day to cancel, they kept $200 of our $600 deposit. No respect for loyalty!

I insured my home and three cars with this company Esurance. I got home proof of insurance too. A few days later I called to make a correction to the name of the city in my address. I was informed that since they do not insure more than 4 attached townhomes, my insurance is cancelled! They pretty much said their so called "Trained Staff" made a mistake. Of course half an hour later I bought insurance somewhere else. I do not know how I had at least 3 other insurance companies last 8 years I owned my house. Be very cautious with this company.

I was really happy about choosing Esurance. Until, I moved. My payment went up by $70. I asked why they said "Would thieves steal from the bad neighboorhood you used to live with or the nice one you live in now." And later in the conversation..."If you have a crappy car and you get into an accident in your new neighboorhood - you're not going to be hitting another crappy car - you're going to be hitting a nice car and we have to account for that." Really? I was so offended I didn't even know how to respond. I understand that they may have to raise it by something but $70 is absolutely ridiculous.

We were struck from behind while stopped because of a traffic jam on the interstate on Thanksgiving Day. After over 2 weeks, the Esurance adjuster, Mason **, says cannot determine liability because no one from his company was there when the accident occurred. He also told me if I didn't like the way he was handling the claim, I "could file with my own carrier". When I explained I would have to pay my deductible if I filed with them, he said he "didn't tell me to get a high deductible policy and that wasn't my problem". He also told me he "had no obligation to talk to me" because he had handled the claim. This is my only experience with Esurance, and it has been terrible.

Was not told about $50 cancelation fee and was treated very poorly by customer service reps when trying to cancel. I was even hung up on during the call!! I would not recommend this auto insurance to anyone. I was a loyal customer for several years and they increased my rates for no reason.

I have been an Esurance customer since 2016. In November 2018 Esurance did not direct debit my monthly payment from my bank account. I called to inquire about this and was told on November 19th that the payment was scheduled to be deducted from my account that day. Two days later I received an email notice saying that my insurance has been cancelled! I call Esurance about this and it turns out they were trying to take the money from a different credit card which had been used previously to make a "one-time only" payment.

Their customer service is terrible...it was fast and easy to sign up. Later they did auto pay without my knowledge and when I called in because they were about to cancel my policy I got the runaround. The hold times are ridiculous and 3 of the 4 people I talked to were argumentative for no reason. Just a bad experience. I regret going with them.

DO NOT GET INSURANCE THROUGH THIS COMPANY UNLESS YOU WANT TO BE GIVEN FALSE INFORMATION. Call them multiple time and have months wasted with money lost and no resolution. I finally cancelled my policy after months of going back and forth with this company. I have called them every single month since July to change a card number on file and to NO avail was it removed. I was continually told they took it off yet they IN FACT DID NOT. Causing my account to go into the negative and charge a fee of $34 to my account for them charging my account and not having the available funds.

I recently sign up for Esurance. The very first month, they took a monthly payment from my checking account. Left me in a negative balance and a insufficient funds fee. I NEVER signed up for automatic pay... I told them I wanted this paid back including the insufficient funds fee. Haven't heard a word... This act left me in a very dangerous situation as I had lifesaving meds to buy. Now I can't get my meds. Beware of this company... Sneaky.

I got into a car wreck that wasn’t our fault. Esurance took forever to even get back to us. After a week they sent the medical paper to get checked out. Now it has been 8 days since I lost my car due to being totaled. Now we have to wait 7-10 more business days to get a check in the mail. I can’t believe a online insurance company can’t even direct deposit the money. Don’t use this company if you have only one vehicle. You will be stuck riding the bus.

I've been an Esurance customer for years now. I have a 2015 Mustang GT which was hit while parked. An estimate was initially given and a check was sent to the dealership for repairs. Once the dealership took the car apart they found additional damage. They issued a supplement to Esurance FOUR times and no response from Esurance at all. So my car has been sitting there for 2 months! No return calls from Esurance to myself or the dealership. My policy is still current and active. STAY AWAY FROM ESURANCE.

I've had Esurance for a few years now. About a year ago, I got rear ended by someone with no insurance. Esurance was so easy to work with and really helped me out. Sometimes the phone hold times were pretty long but once I got someone on the phone, they always answered my questions and provided a lot of reassurance since I was so worried that the other person had no insurance. They got my car repaired quickly without any problems. It's a good policy for the price I pay. I'd recommend them to friends and I'm happy to continue having them as my auto insurance provider, too.

I really like how easy it is to use Esurance. I have never had a problem and have always had my questions answered when needed. I love the auto payment every month and the auto-renewal every term. Sometimes they raise my rates for no reason. This can be a little annoying sometimes.

Worst customer service agents, they are bullies and racist. I'm yet to call their customer service number and feel satisfied. I being overcharged for months and they said there is nothing they can do to reverse the past overcharge only the future payments. Bull - I would give them 0 stars.

I was on auto pay for my insurance till I noticed they keep taking more and more money. When questioned they say I didn't pay and when I point out the auto pay they say, "Oh your bill wasn't complete at that time so here is the remaining balance pay or be cancelled."

Esurance has gone out of their way to make sure that I am happy. When I was going through the process to get a quote, they made sure get everything I wanted with nothing extra. They wanted to make me happy and make sure I was getting the right policy for my needs.

Esurance is the worst company ever for homeowners. They won't work with you or talk to you. They want your money and want to cancel you and then want a 50.00 dollar fee because you're cancelling before they do. What a corrupt company.

I have been with Esurance for 6 years now and have been quite pleased. Their customer service is top notch and they're available 24/7 which is great. Their rates are reasonable and they allow payment plans which can be helpful. They are great for quickly processing claims too.

When I was looking for an insurance company I wanted one that I could do most of the paperwork online. I hate having to constantly call someone or be bothered by an agent. I was able to sign up, with a lower rate, with no problems at all in a matter of minutes. Multiple discounts were offered and everything was clearly presented online. Overall an easy and painless process. I have thankfully never had to make a claim so I cannot speak to that department but I would recommend them overall.

If I could give them a 0 star, I absolutely would! I was thinking of switching from Geico to Esurance to save myself some money. I have 1 car, that is financed and is driven less that 3,000 miles a year! I have the lowest coverage amounts, but did opt for towing/labor and a $500 deductible on both comprehensive and collision. they told me my monthly premium would be $103 and some change. So I go through the process and all of sudden I am told that I have to pay $354.92 upfront then $186.72 a month! Excuse me, but WHAT?!

I really like my insurance company as far as price and coverage are concerned. My main problem is when it comes to their customer service which can at times be very difficult to deal with. At times they seem to act like you are bothering them when you are talking to them about a issue. It can be pretty annoying.

It is very easy to find the policy that you want or need for your car. I have it because the value is unmatched by other agencies. It has good coverage for a reasonable price. Since it is all online, every process you need to make is simple.

I was an Esurance customer for about three years and each year with no tickets or accidents, my premium increased every three months. Every time I inquired about it, they gave me excuses how their costs were increasing. When I don't have a claim and I do not increase coverage, my insurance premium should not increase.

Signing up for Esurance is easy. I ended up with them after comparing six different insurers, and their rates came out the lowest based on same level of coverage. Everything can be done online. Their customer service agents are friendly and speak regular English, which is a great plus. The only demerits are that they have no local agents, and they do not offer annual policies (only 6 month).

I have had a pleasant experience with Esurance since I have been with them. I had a wreck where someone rear ended me and they helped me every step of the way to sort it out. The only thing that did not give them 5 stars is their discount DriveSense app which says I am a risky driver even though I have no incidents.

I have been with Esurance since 2011 and really enjoy being a customer of theirs. They are available in the customer service department, around the clock, and always willing to help and find the answers that I need. They are reasonably priced and provide adequate coverage for me!

After not being insured for a year, I fell into the "high risk" group (because my state assumes you just kept driving, even if, like me, your car wasn't running, and must be punished), and needed affordable insurance. Everyone's price was stupidly high for it, but Esurance was the lowest, by hundreds, in some cases. For my situation, they were the best.

I can't think of any experience I had with them that was good. When I first got the quote, they were the cheapest. However, when I went to start the policy, they attempted to charge me 600.00 more than what they quoted. When I called, they had no explanation and ultimately removed the 600.00 and went back to the original quote. I only wish the shadiness ended there.

My pregnant fiance was T-boned by a teenager with a driving permit two weeks ago. It was a fairly serious accident and required an emergency room visit. Thankful our unborn baby is ok. Her Esurance agent and even his manager have not returned a single message from her. They have not contacted her at all. We ended up having to pay a $1,000 towing and storage fee as Esurance didn't even send an adjuster out to inspect the car. Along with the emergency room bill. Don't EVER use this company, I have been dealing with insurance companies for 20 years and have never seen anything like this. We are planning on taking legal action.

Esurance cancelled my policy 11 days prior to the end of my policy due to "not receiving payment" after they adjusted my rate. The check was received by Esurance from my mortgage company and representatives from both companies agreed to the method of payment. Esurance decided that they wanted to take up to 10 days to process the received payment and cancelled the policy... then charged me $50 for the cancelled policy. Would not recommend!

My adjuster was awesome. However the adjuster of the party who intentionally tried to run me off the road and is incarcerated as of today refuses to make a decision to reimburse my deductible from that party's policy because he needs to give this person time to respond because he's a customer of Esurance also. Documentation has been submitted of incarceration and charges yet I have to wait. The irony of this is the party and so valued customer who is being given time to respond even though they're incarcerated as of a month in a few days is the same person who filed a FALSE claim and talked rudely to whoever was over his claim and guess what happened? Esurance issues him a check the next week. I have made no false medical issues didn't add more to the story by God's grace I'm alive to tell what actually happened. I guess victims are last in line. I understand there's a process but I really feel I'm waiting unnecessarily.

On 9-2-18 my truck broke down on the highway while towing my 16 ft. enclosed trailer, called for roadside assistance and to my disbelieve they can only tow my truck. We have all our business equipment in it. So $500.00 later. We received a voicemail that they had made a mistake and our trailer can be tow. We sent a letter and the bill to Esurance for reimbursement to get a call from the roadside assistance department that they only cover $75.00 toward the towing and only for the truck and trailer was not cover. So we decided to cancel before our renewed to find out they will charge a fee of $50.00 for early termination. Please ask questions to any insurance company and stay away from this company. They do not care for you.

The Esurance cancellation fee is a scam! I have move among auto insurers for 35 years and have never been charged a cancellation fee. I believe this is a way for Esurance (or State Farm, who owns them) to get extra money out of people who are leaving them behind. What a way to turn people off to ever using Esurance again. Sure did that in this case. Bye-bye Esurance.

I don't have Esurance but I got into a car accident with a girl that does. My car was totaled and it took me 3 days of nonstop calling and emailing my adjuster to get into a rental. I called several times and my phone calls were never answered and when returned they were after over 24 hours of waiting. I had to leave dozens of voicemails and send dozens of emails. Finally after reaching the settlement I was told if I gave her my bank info she would get the money transferred in and after 4 days of her not answering my calls or emails trying to give her my bank info, I called the claims department and they said they can't do that and that they have to send me a check.

I was a customer with Esurance for over three years and have been driving with no accidents for 11 years. I was expecting my rates to decrease over the years and as I entered my late 20's (lower risk age bracket), but they did not. When I went back to graduate school, the rates were a bit high for me so I found significantly cheaper rates with another provider. I had been quite happy with Esurance so I emailed asking if they could meet the competitor's prices. They refused to do this, so I mentioned I will not be renewing when my policy ends (I still had 4 more months left).

I have had Esurance for a few years, no claims or tickets. My mom bumped the tailgate of a truck in a parking lot, and this doubled my premiums, even though they said if we sent in my mom's declaration page from her insurance, it wouldn't affect my premiums!! Now they said they removed the claims free discount and that's why they doubled my premiums. This after my premiums have been ingesting every 6 months anyways!!! Definitely changing companies, this one is a ripoff.

My husband was driving our vehicle insured with Esurance. He was behind a lady at a yield sign, he watched her begin to pull out and looked to his left to see if he could go. Well she saw an invisible white car speed past that caused her to slam on her brakes and we bumped her. It was such a light tap the only damaged cause was a few scratches on her bumper, but she was panicking and flipping out. Officer came and we told him we never saw this white car but we were at fault anyway.

Not an Esurance customer, but was sideswiped by their insured. The Esurance rep called me to take my statement... And then I didn't hear from her for a month. Despite numerous phone calls to her and her supervisor and emails asking for an update on liability. My insurance company found me to be at 0% fault. Then I filed a complaint against Esurance with the California Department of Insurance and sent her an email I had done so. Well guess what people? I finally got a response from her! The claims process is still ongoing, moving into its second month and it is SO PAINFULLY SLOW. But if anyone is struggling to get a response I suggest filing a complaint with your state insurance department and let Esurance know you have done so.

You should be aware- it's easy to get with Esurance online, and easy to pay- however when you actually NEED to use the insurance, Esurance will drag, and drag, and drag with no callbacks to your claim for over 30 days- to the point, you are potentially going to be sued by the other driver. My claim has been open since 5/16. It's 7/24, no resolution- and no callbacks, assistance, answers to emails... Beware, they will take your money and leave you dry for the wolves.

Got into an accident towards the beginning of this year. Some guy turned down a street as I was waiting at the stop sign, and, realizing his truck was too wide with both cars on the street, he decided to slide against my car instead of driving into a ditch in his boss's new work truck. We exchanged information and we were all very civil and kind, and I thought this claim would be open and shut. But oh boy, did the Esurance representatives have something else in mind.

I was on the Loop 820 in TX, when changing lanes in a very poorly lit part of the highway. There was a black object on the ground. I'm going to guess it was truck tire. It matched the tar on the road and it didn't look raised until I was way too close. I was forced to drive over it causing damage to my wheel well and cracked a hinge on my bumper. Esurance said it was my fault. Like I put black blown out tire in the middle of the road and ran over it purposely. I don't understand why I was paying so much in comprehensive insurance if they were going to process a comprehensive claim as a liability claim. I kept the damage and dealt with it myself. Furthermore, when I didn't renew with Esurance, because I saved $600 for the year with a competing company. They acted rude and upset as if the phone agent owned the company and sarcastically asked me if the competing company considered my credit. I will NEVER USE OR RECOMMEND ESURANCE.

Esurance has rising rates as we get older, although I had no tickets or accidents in over 35 years. If these insurance companies keep rising rates, it would be cheaper to pay the fine. Raising rates after the first year, I believe, is a bait and switch tactic.

Terrible service on when you actually have the nerve to file a claim! The adjusters low-ball everything. Trying to cut corners and hopefully find the repairs less than your deductible. I experienced a hate crime of graffiti and vandalism to both my automobile and house while I was sleeping. It was very frightening and you would have thought my property claims representatives would have been more empathetic, but no.

Attempted to buy new auto insurance at a lower rate from Esurance. Paid their fee of $270.11. Never activated my insurance. Asked for refund but they said they insured me for a 1 month period but never let me know they were insuring me as there was no paper trail as I had continuously checked. They said that $270.11 was for insuring me for 1 month not the start of the 6 month premium. Lies. No evidence or email sent that I had insurance rather they were requesting further information of my daughters' records. I wasn't insuring my daughters; they already have their own insurance. WTH!!! Stay away from these CRIMINALS PLEASE!!!

I'm sure the only reason anyone has this poor excuse for an insurance is because of their prices. But when it comes to handling their insurers' poor judgment and false claims, they're sure good at that. I was turned into and hit on my driver side by the boyfriend of one of their insurers on 2/25/18. So long story short, my 3 month old car was damaged at the hands of their insurer's boyfriend when I was already going through a GREEN LIGHT and they decided that they would turn into me when their lane was a straight ONLY. Stupidity at its finest.

Ridiculous premiums. I got into an accident last year, which hiked my auto insurance rate with them. My vehicle was parked and powered off when I was backed into, and no claim was filed with my insurance company — everything was filed on the other driver’s end. I tried escalating the issue to explain my situation and allow them to remedy my problem. After being asked to provide a “claims letter of experience”, I provided a letter documenting what happened when I got into the accident. After looking over my report, I was still told that although I wasn’t at fault (and PARKED!), my premium was still affected. I will be switching insurance companies after this pay period is up. I can say that customer service was great, but the policy they have in place just doesn’t make any sense to me. It’s a shame that I will be leaving.

When looking for my home insurance policy I got some reasonable rates quoted by Esurance, but when trying to dig into these a bit more I hit a wall. It was hard enough to get someone to explain the "Welcome Home discount" (10% for the first year, 5% for the second year), but when trying to understand other discounts, like the "advance purchase" or "New Home" discounts that would apply to the policy, no customer service representative could give me any idea of what these were. They just said they would expire after 2 or 5 years. They could see the total amount of the discounts applied, but not a breakdown - anywhere in the system. So, after 2 years, do premiums go up by $50 or $500? Who knows! Not Esurance or its reps.

Though I am not an Esurance customer, I unfortunately was hit by a driver with their coverage. To put it simply, it was a nightmare dealing with this company. They refused to authorize OEM parts (despite my request in advance) and instead insisted that recycled/salvage/aftermarket parts were all they would pay for. Despite my vehicle being in excellent condition prior to being hit (which was not my fault) the use of poor quality, non-OEM lead to poor fitting parts and cosmetic defects. I would highly recommend you find an alternative if you are considering using this insurance company!! While you may see savings on your premiums, as the old saying goes “you get what you pay for”. Esurance is an inferior provider who will take any shortcut possible to save a buck at your expense.

Purchasing a policy was easy since it was all done online. Filling out the application was a breeze and the process went fairly quickly. The cost was more than I wanted, however it was cheaper than most other insurance companies. I can also access and download my insurance cards or get a copy of my policy or any other documents I need. With the app I can also take photos of my car and report a claim. Make it easier to contact an actual human being though. Sometimes one just needs to talk to a person. Also as with any insurance, I don't like the cost of the insurance premiums, but since it's required, I don't have much of a choice!

Purchasing thru Esurance was simple and fast. The site made it easy to find the coverage I was looking for. I like that I didn't need to speak with a salesperson and I was able to do everything online myself. They made the entire process simple and I was able to print out my insurance card immediately. They also supplied a digital copy so I could have it on my phone at all times. The only thing I didn't like was the extra monthly service charge.

Prices are comparable to others and I like to shop around for the best prices and best coverages for my money. The best thing I have ever invested money into on a policy is roadside assistance. However, the down payments and renewals can be quite pricey. Still, I haven't had any problems with any of the insurances that I have had. My overall experience with all of them have been very pleasant. The purchasing process is usually pretty simple.

My daughter was stopped at a left turn only lane. The only signal that prompts you to move is a protected green arrow (which lasts for over 17 seconds when cars are detected by the motion sensor) and if you don’t go - traffic behind you will honk. An oncoming car ran the red light and totaled the car. The other driver was nervous and seemed to be on drugs. A witness stated that he saw the red light runners’ light, after he watched the very visual accident. With the witness’ statement Esurance took 70% fault & states that my daughters (both saw the light & they were at the front of the line) “don’t recall” what part of the light sequence it was. I think my girls are smart enough to remember what happened a minute before they were almost killed by this lady. ESURANCE IS A MONEY MAKER. They are not there to support you even if the facts outweigh fiction.

My credit's poor & they accepted me. The quotes they shown were side by side like 180.00 dollars and 228.00 dollars which made it easier to choose which one I wanted. I didn't like the auto-pay feature because sometimes it take 2 payments at once which was upsetting and made me short which put me behind on my power and light bill, and the insurance company act like they didn't care and stated that this happened because I was three days late on my payment and as long as I pay and make sure it reaches them. They have cheap rates and affordable discounts for car & apartment. I would recommend Esurance to family, friends and co-workers with poor credit like mine's to give them a try.

Buying the insurance was easy and fully automated online. I completed the process in a short amount of time from home without having to wait on hold on the phone. I also appreciated seeing everything written out, instead of a person just talking at me. I like the Esurance smartphone app on my Android because I can access my ID card and call for assistance without looking up numbers. In addition, customer service representatives have been very helpful and supportive with claims, both on the phone and via email. However, I think my rate is too high, but maybe I'm unrealistic about what rates are, especially for electric vehicles. My insurance doubled when I got an electric car, and now it is over $2000 a year, even though I'm a good driver with a very safe car.

It was very easy to call and set up a policy. The person helping me was very polite and helpful. I needed to call back about a month later and add on Renters Insurance and it was quick and easy. It is easy to pay my bill online as well. The customer service is excellent too. I also like that I can download an app to my phone that has my insurance cards and payment history on it. They also have a DriveSafe feature that I enjoy using as well. But I wish I were able to save more money on my car insurance than I am with this company. I'm only saving about ten dollars a month now compared to what I was paying before. However, I think that all car insurance can be expensive depending on what you are getting and what features you are adding to your plan.

I liked that Esurance was quickly obtainable. When I went online to seek out auto insurance, I had a quick application process and could print out a card to carry in my car right then as proof of being insured. Everything was done from my home computer. It was straightforward and fast getting approved. A simple questionnaire gathered my information. But I did not like that Esurance was more expensive than some other options. However, I was limited to those insurance companies that would insure me since there was a lapse in coverage. The overall experience was great.

The price was great for the policy. I had no trouble speaking with an agent over the phone. I liked the fact that you can do things online. I also liked the fact that you can speak with an agent 24/7. Very helpful and kind people I've experienced with Esurance. Processing the insurance was easy to do over the phone. I also liked the fact that I can use the website or call customer service to speak about any issues I may have now or in the future. I get that everything is just about paperless but it would still be nice to receive some things through regular mail instead of only email. For instance, it would be nice to receive your entire policy via regular mail with FAQs and everything that is covered in your policy on paper instead of just email and then having to print it out or go to the website.

This company was easy to sign up for. It is super quick to get a quote and the quote is what I ended up paying so it did not change in price. I like that you can sign up online and that everything can be handled without having to call and wait on hold forever. This company was overall a good company, but they should have more associates that can help when you need to speak to a human being. They could break away from Allstate and just be their own company. I am not a fan of Allstate and would not ever use Allstate ever again. They are owned by Allstate and I had a very bad customer service experience with them so I choose not to do business with Allstate or anyone associated with them.

My experience with Esurance agents has always been pleasant. Getting correct coverage was as easy as a phone call. Having an established email made it simple. I also like the availability of policy, cards, edits, etc. online. I was able to access my new policy, including any changes, within literally hours of contacting the customer service agent. They were polite, understanding, and efficient in processing my request for both initial coverage and any changes I made at a later date. My proof of insurance cards were available online within minutes, and I could access them with my smartphone. Perfect! I also enjoyed the prices being a first-time customer a year ago, but renewal prices are usually double the normal monthly rate, and creep up with every renewal. The coverage is required in my state but I'm seriously considering switching companies to save money.

It was easy to find the policy I wanted and easy to pay and get on the road as soon as possible, the people on the phone were also very nice and were willing to help me with everything I needed and even help me find a cheaper price through them. I like that it is mostly digital and can do most things online and if you need too they have a number to talk to a real person. If you need more help doing things like changing the policy or coverage, the website was also very easy to use and navigate. They should have a office though where people can sit and talk face-to-face and discuss what they are having issues with because sometimes it's easier and more human to talk to a real person, rather than a pre recorded tape, they also should make better commercials, they can always make full coverage more affordable, and have better roadside assistance.

It is least expensive for the coverage level I need. It is very easy to pay policy, and I do not need anything on me as it has electronic proofs. The quote tools almost always make me call someone. I would prefer that the quote tools just let me fill out all the info that the person I waited 20 mins to talk to is filling out. But I've been very satisfied, I did not look for a new policy when it expired, I just renewed. Renewal is very easy. I have also checked into how claims work, and they video chat so if I ever need a claim that seems very easy and fast.

It was very easy to purchase my policy. I went online, put in all the driver information on the vehicle information, selected the coverage I wanted and purchase my policy and was set up in a short time. I liked that they were an online company and it was very easy to access their services. Also great customer service when I needed to call. Lynn was able to access my policy anytime I needed easily and even though it was all online I still felt I was getting good coverage. I would like to see them have a brick-and-mortar office where if you did have a big issue if you would be able to go in and speak to somebody face-to-face and feel maybe a little more connected.

It was easy to start up, customer service was awesome and very helpful. I was able to go online. Fill out all information requested and print off proofs immediately. Convenience of that was super nice and easy process. I was walked right through step by step. However, there was no local office to stop into. My monthly bill was average too. I found a company that provided coverage for less. For people unable to print would be nice for them to send a copy out as well that way everyone has a paper copy. I switch companies and they sent a check right away. They were very understanding.

We chose and have stayed with them because they work well for us. They have low prices, decent coverage, good towing options, and an excellent response time when I/we have been stranded due to snow storms and blown tires. However, I wish it was a bit more personal, not being 109% online, that kind of concerns you when you are in need in the dead of night, though they have pulled through for us every time we are in need. We have no plans to change. We love Esurance.

Car insurance is too high in Florida, but we have to have it. I was shopping for the best price and coverage combination options and I actually just changed companies. Esurance's website is user friendly, easy to get quotes and purchase policies. Also, the rates were the best for my family. Pretty good overall but I wish Esurance would keep the rates low at renewal instead of raising them every time. It's annoying for rates to keep going up with no claims. I can understand raising rates due to claims, but keep the price the same for families who don't cost the company anything. And that's why I changed companies the last time.

Overall, Esurance is a great auto insurance company. We purchased our premium over the phone and the customer representative was very helpful and answered all of our questions. Esurance gives us a choice to have our insurance cards emailed to us or they can send them through the mail without us having to come to the office. I like that we can pay our premium for up to six months. I dislike that the company increased the cost of its premiums without us knowing until renewing our policy and that the policies are very expensive after the second vehicle. I hope that the cost decrease by the time it is to renew the policy again.

Price quotes were cheaper and easier to get and I could get life insurance quote at the same time and homeowners also are different and less than most. A lot of the other insurance companies with multi insurance program usages and real easy to use and understand and other companies have not tried to call me back. They called me back and that helped verify everything and was convenient. I can talk to an agent easily & find out any information at any time I needed out all about anything. I can make changes very fast.

I liked that it was easy to buy online and I didn't have to speak with a human. I hate talking to people on the phone so this was great for me. It was simple but not worth it. They're too expensive and have been charging me for a useless rental policy for too long but I can't fix it. They changed my policy without contacting me or letting me know in any way until I needed proof of the policy's coverage. THEN they finally told me they no longer actually covered my rental unit which is what I was paying for the coverage for! But every time I try cancel it, I can't get the website to work.

I like that you can purchase insurance through Esurance online even if you're a first time customer. As soon as you get a quote that you like, you can purchase it immediately and your insurance documents are sent right to your email. They also have a easily accessible app that downloads right to your phone. The app is very smooth to navigate through. But the rates were very high if you were coming to them after having a lapsed coverage from somewhere else. Though that's partially my fault, I still feel it's super high regardless. The overall experience with Esurance was very good. Especially if you need insurance on a ASAP basis. It eliminates long quote phone calls or boring meetings with other insurance reps.

The website is very easy to use and understand, and get the right coverage options along with good customer service from all the reps we have spoken with. Questions are answered quickly by the reps. It is Very easy to enroll through the web, select the proper coverage levels and have the ability to maintain electronic cards. It has been discouraging though that the rates have been increasing each year regardless of claim experience. There are also too many emails for advertisement.

Experience was okay. Full coverage insurance with reasonable deductible, only thing we liked about the company. Cost $119 a month for 2 vehicles when I recently got another company for $74 a month for 2 vehicles. Needs to offer lower rates, should offer better incentives and offer on extra discounts and then I would think about returning to the company. We were overpaying for a service that we did not have to use.

I like that Esurance is very convenient. It was quick and easy to set up and they gave me a great rate after my insurance had lapsed with a different company. I was given multiple options and able to customize my plan to fit my needs and budget. I was in a bind and needed reasonable coverage quickly. Being able to make policy changes online is wonderful as well as being reminded about payment due dates and being able to select when payments are due. Customer service representatives are always pleasant and very knowledgeable if I do need to contact someone. I also like the printable insurance cards and hassle free. Esurance allowed me to handle my business as needed. I have always received great customer service and the online aspect is simple and easy to use. Overall I recommend Esurance. Great company to work with.

They make the purchasing process easy. Payments are automatically retracted from bank account and claims process is relatively painless. I always receive email notification of upcoming payments and policy changes. I am able to access my insurance cards online as well as other important documents. I like the automatic deduction for Payment. Automatically lower my rates upon renewal of contact. Email notifications about policy changes or payments due. Claims prices is relatively painless. I wish initially the rates were lower. However, they do evaluate upon contract renewal and reduce payments. I would like the claim process to be faster. However, at times I believe that is out of the insurance company's hands.

Policy was very easy to purchase with great rate. Everything was done online helping to keep costs lower. Agent was easy to reach by telephone whenever needed with expedient reply and assistance. Policy could be read online as needed helping to keep paperwork to a minimum and copied from there if needed. Insurance card was also copied from online. If hard copy of anything was wanted from company, they would furnish such for a charge. But premium kept raising each policy renewal period without any claims ever having been made; excellent driving record with no tickets or accidents ever. Low mileage as I worked out of my home. Didn't seem fair to raise premiums. Switched carrier to save money.

I had a great experience purchasing this insurance. My purchase was easy and not very time consuming. Their website made everything very easy to choose and then process my desired policy. I like that I have access to my cards online and quick response to inquiries. I use the auto payment system and have never had any issues.

It was a good experience with Esurance. I liked the employees. Every time I talked with a live person they were always straightforward. No complaints. Also, I liked the website and the insurance. Overall, they are easy to work with. It's easy to get insurance through them. I would recommend this to anyone.

I like that the company is paperless, so I know I'm not being charged meaningless fees. I also like that they have a very user friendly app on Google Play. I use the Esurance application on a regular basis and like that it remembers me in the log in. However, I had an accident 2 years ago and my rates skyrocketed. I went from eighty three dollar full coverage to two hundred and sixty three dollar full coverage with one accident.

It was fairly easy to purchase the insurance. People were friendly and it took very little time. I had a good sales rep and I was very pleased with the services and coverage plans offered. It was cheap and they covered a lot. I do not currently have a vehicle but I will consider this co again in the future. I want lower rates for full coverage though. But I had a good experience and I will definitely recommend to my friends.

It was cheap, quick and easy to pay. I liked that I could pay online and that if I happened to be a little late they wouldn't cancel my policy right away. The lady I spoke with made everything easy and I answered all the questions on the phone and emailed her everything else she needed without having to leave my house. However, not enough features like towing and roadside assistance. I also wish they allowed me to bundle with Renters Insurance like some of the other companies offered me.

It has low cost. The people are also very nice and easy to deal with. When I have had a claim to file they have shown that they care about me as a person and not just as a file number. They have been very concerned for me and have made it fast and easy. It's nice when they actually care about you. I pretty much like everything about the company because it hasn't let me down to this day. I also like the fact that they are much less expensive than companies like State Farm and Allstate.

I purchased my policy online and it was very easy to do. All I had to do was input my VIN number of my vehicle and they computed all my information based off that info and I was able to just sign up online using my credit card to pay for first month's insurance. They had great coverage and they have great customer service representatives that are always there 24/7 to answer all my questions and to help with any policy questions. However, the price was a little high and I just wish they added roadside assistance in with the policy instead of adding more money to the policy. Overall was good experience.

It was a great experience. It was easy and quick to get the insurance up and running. It did not take long in the office to do either. I like that every six months you get it as a free month so that's great news to help people out who really need that extra help and then they could use that extra money from that free month to use for something else that may need paid on or bought. However, to make the insurance cheaper would be better. But still, this is a good company to get insurance from. I would recommend it to anyone.

I was desperate to find the best insurance money could buy and that I could afford as a single mom. When I first heard by a trusted friend, of Esurance I was a little nervous because I had never heard about it. The customer service is amazing. They really work with you not like other insurance companies I have had in the past. I was with Progressive but they kept raising my insurance at each renewal drastically. I needed insurance for myself and my teenage children. It is so difficult to find affordable insurance but I was determined to find exactIy what I was searching for. I did a lot of comparative shopping and this was the best and lowest price I could find with the same coverage you need at the most affordable price. I am very satisfied. But lower payments would definitely help. I also recommend Esurance to lots of friends and a few of them switched to Esurance insurance. I will stay with Esurance definitely.

Ease of purchase was my favorite thing about this company. I like that I was able to sign up online, did not have to deal with an agent, and have immediate coverage. Esurance had a simple sign-up process and I appreciated that my information was pulled forward from a previous search. Also, I was pleased with the price I got and I like the ability to compare rates of other companies. Most affordable of the companies I compared. However, they could possibly have had more communication about things like discounts or tips for keeping my rates low. I would like to have had a roadside service plan that was included free of charge. Also, I couldn't get a discount for combined home and auto so that is why I switched.

I went online and got quotes for several companies. I then decided and sign up and printed out my card right then. It was quick and non stressful. It was easy to do online and the cheapest insurance policy I have found. You can do it all online and don't have to go over the phone. I'm very pleased with my insurance company, although I guess it could always be cheaper.

This Esurance company in Ohio have very bad claim rep. Mr. **. He took almost four weeks to investigating my auto claim and still I do not get anything from him or Esurance claim departments. He never answer his phone or return phone. Esurance auto insurance company's people they do not care about customers/claims. I am tired of working with them and I hope they fix my car as early possible. I am very unhappy the way they working.

I obtained my policy online through an AD I saw. The process was fairly simple and basic and I did everything through my cell phone. I like how they incorporate technology. And I love the ease of functionality. Also, Esurance is backed by a larger corporation/company. Even though I can do everything online, it can be frustrating when I need to speak to someone but I get transferred a lot or when different people tell me different things. It makes it confusing and I'm not sure who to believe.

It has been several years since I had business with this company and I had a good experience and had no complaints. It was the least expensive at the time and it was easy to apply and to make changes when I needed to.

I love this company. Cannot praise them enough. It's so crazy super easy to use and always always always accessible! All I have to do is pick up the phone! I love the digital ID cards! So easy and quick to find if I have an emergency need for the insurance. But the High prices kind of stink and I do not understand why. I'm a single parent and three hundred dollars is a lot of money every month especially for minimum coverage. I think they could be more affordable. But it was so easy to purchase, just a phone call away and only took a few minutes, I was very happy.

It's a good and cost effective insurance policy. They have a good customer service and can get your proof right on your phone so you don't have to make any funny moves that scare the police and get ya shot. Purchasing the insurance policy was very easy, simple and quick that it didn't really take that long either in and out in 20 mins. Plus they had some real pretty ladies working in the office so now I kinda go out of my way to pay at the office instead of online.

It was easy setting up coverage through a representative on the phone and we were able to get information quickly by phone to have peace of mind on our auto insurance. It is easy to change coverage online and set up automatic payments. Overall it has been a breeze getting a hold of representatives by phone when needed. However, it would be nice to have more formal paperwork when a claim is processing with what steps to take/what to expect and information on when your vehicle is totaled.

Easy to pay online. It covered what it was supposed to. Customer service was nice once I could actually speak to someone. We kept Esurance for a couple of years. To start with, they were the cheapest we could find. But even after no accidents, prices still went way up, and we had to change to Geico. The prices could be cheaper than what they are though. Better customer service would be a nice thing to have too. When you call, you wait forever, going through automated menus. It can be pretty frustrating.

I have an open claim with Esurance (reported a full week ago on 4/24/18) and have had a very humiliating experience to date and nothing has been done or resolved yet. My claim number is ** and I have received several calls from several different people who have bounced me around by switching my claim from person to person. At this point, I'm completely frustrated. The "investigator" assigned to my claim: Stuart ** is a very rude man. He raised his voice at me a number of times today and made threats to end conversations with me, which I did not appreciate. I am an investigator too (my career of more than 10 years) and in as much as I deal with criminals, I still treat those "under my investigation" with respect!! It's the right thing to do.

Overall the experience of purchasing insurance with this company was very simple. My previous experience with purchasing insurance involve me spending a long time on the phone with an agent. I was able to easily do most of it online. That was the decision factor when I chose an insurance company. I had come from an insurance company that was much smaller and not have a good online presence for customers.

I like that it's online and everything can be done on the computer. It was easy to go thru the process with everything being online and made it even easier than having to talk to people in person. It's also one of the cheapest companies out there on the market and I don't have to talk to a representative if I don't want to and it's great. It was also easy to pick the choices towards the options for the insurance. The layout of the site is easy to manage and easy to print everything out.

Esurance is incredibly easy to use. I love that they make it easy to add and remove vehicles. They are quick to answer your call and help out as fast as they can. Online website is easy to use and navigate as well. Everything I needed was right at my fingertips. Also, the customer service is amazing! They're always quick and very helpful. I love that everyone you talk to truly understands your needs and that they're willing to create a policy that is specifically designed for your needs. However, I wish there were more ways that I could save money on my policy. There should be better discounts for students. The mobile app for this insurance company wasn't very reliable too. There were times that I couldn't use it at all because it kept freezing.

Esurance has a good reputation in the marketplace. I learned about the company through TV commercials and a recommendation from a family member. It was easy to purchase online, convenient to maintain online and over the phone and the price is competitive. However, sometimes when I call, it takes a long time to get through to speak to an actual human. Also, the price of the insurance policy can always be cheaper or provide more safe driving discounts.

We loved the automatic payments every month. Plus the ability to do everything on-line was so much easier than having to go into an office with 2 babies in car seats. It's always great to be able to do things from home when you have the chance. But we didn't like that they would take out the month ahead of time and it screwed my whole bank account off. It happened a lot but it did get fixed in about 3-4 days. Overall, it was ok.

I don't like the company at all. It's a cheap rip off bad roadside assistants that didn't cover anything, had to pay a lot out of pocket money. They need to include more benefits and better roadside assists and they charge too much money not to cover more. I would never use this company again. It was hell.

I like the Esurance app and how easy it is to use. I can add or remove vehicles without having to speak to anyone. They also have a very easy to use phone service and every time I have been immediately connected to customer service with a very short or no hold at all. Overall my experience has been great. Their process and quotes are a little high but not as high as other insurance companies. They are an excellent company to deal with and they have excellent customer service. But even after having insurance with this company for three years my quote has only gone about two dollars. I guess I expect it to be a little lower since I have an excellent driving record.

We originally had Geico, and when we got a new car, they skyrocketed the price. So we ended up switching to Esurance, and it saved us a lot of money. It was the least expensive option at the time of purchase and we were able to purchase the policy online without any issues. However, the claims customer service is very poor. When we needed to get a hold of them after an accident, it felt impossible. We were very frustrated that it took us so long to get a hold of someone at such a critical time. And it wasn't like a normal call center, it was like "you need to speak to this person, and we don't know when they will be here." While I had an okay experience, I am realizing now that we are not getting much coverage for the amount of money that we pay.

My overall experience is okay and never really had any issues. They should have more features though and I really think they can upgrade a little. Also have more deals for any age drivers. Other than that they are really awesome. I really had a great time joining. It was very fast service and I will shop with company for a while.

Esurance has a nice price for 2 cars in full coverage. They are on time with wrecks or sending money to fix car. The man comes right out to do and look at car and help you in a timely manner. He is on top of things. A great man to work with.

It was very time-efficient that, with Esurance, I could download an app then change anything that I needed to change, a door taken off of my policy without ever having to speak with someone. I also liked that whenever I did have to speak with someone they were usually polite. But I was always on hold for long periods of time and then whenever I actually got to speak with someone they could not help me. They lack training. I had to be transferred to this person and then that person. It was very exhausting.

I liked that the representative would communicate with you and would be very attentive. They would honor their word to return phone calls and answer questions momentarily. If the representative doesn't have the answer to your question, then he or she will return your phone call with the answer. However, I did not like that there were not a lot of choices when it comes to coverage. I dislike the fact that the coverages that they had was very vague and I would never get a clear understanding.

I liked that they had all paperless. And that I had proof of insurance on my phone, that way I didn't have to worry about keeping up with a paper card. I liked that I could do most things online like bill pay. I loved the app that they had where you could check on things. Their insurance rates were high though. I moved from the city to the country and my rates about doubled. As soon as I could I switched. Customer service was not very helpful or friendly. It seemed like all they were worried about was getting money and they had no empathy for the customer. At first I was ok with them, and the process was not too horribly bad. But trying to get customer service on the phone was horrible. I would not recommend this company to anyone.

Esurance was great. I would get the policy online, pay online, print my paperwork and not have to leave my house to do any of it. I loved it. I didn't even have to use the phone. More insurance companies should run this easy. It was fast and easy as long as it was accepted by your state. Some states will not accept Esurance as an auto insurance agency.

I like my insurance company and the coverage they provide. The purchasing process was easy. It was fast and the agent was very helpful. They gave us the best pricing per month on our quote, and we had active insurance the same day. I love the price I pay per month. It's easy to make payments and they have the lowest rates. Their agents are very friendly and fix any problems quickly. I would highly recommend to friends and family.

Esurance has been inexpensive, has had good customer service, ease of use, coverage has been fine when needed. Through several years of insuring two cars we have only had one fender bender, and everything was taken care of quickly. Plus the website is easy to use. It is easy to get your cards online when you lose one. It is easy to change a policy and to make a claim. Overall, we have had a positive experience. And we have been satisfied so far.

Esurance was not my choice but helpful having insurance. Online payments were welcomed but unfortunately I did not have a credit card so I had to go to a local mom & pop shop but I needed it so I can get my license. I'm finally 100% legit after not having insurance after 6 yrs and well in the long run they came thru. But the price was pretty high since I had not had insurance at the time.

Esurance was the best option at the time that I was shopping around, and it still is to this day. I purchased my insurance online and the whole process took about 15 minutes. My experience was fast and simple. I was approved with a policy and insurance card immediately. I'm pretty satisfied with the services I purchase. I like the price and its benefits. I enjoy the no hassle online payment center. I would improve their wait time when I have to go in the office to speak to a representative.

Overall experience was very convenient for my husband and I to be able to do everything in obtaining car insurance for our household online and also very convenient and very easy for us to be able to change our policy anytime also online and not have to deal with any kind of repercussions or customer service people. But the customer service is bad and it is not always easy to reach an actual human being when trying to get some assistance, also it is a little bit expensive for our family of four. We are offered zero discounts for our awesome driving records. Also, they haven't offered any kind of safe driver devices.

Purchasing process was easy. I did it all myself and didn't need a middle guy (insurance agent). I'm happy with their service so far, nothing to complain about. When I signed up for my policy online the process was easy and self-explanatory. Charges were broken down and the format easy to follow. I like that is cheap and it's convenient to manage my account online. Esurance website offers features such as online payments, printing copies of your car policies, modifying policy as needed to accommodate for personal needs. I also love the fact that Esurance is backed by Allstate. At first I was hesitant to try out a new and fairly unknown company at the time I got my policy. The fact that Esurance is backed by Allstate helped take the risk of trying a new company. I recommend Esurance to everyone I come in contact with, most of all my friends and those closest to me.

Esurance has always been responsive when taking care of me and has always had the lowest price for what I want covered. They are online, easy, cheap. I have always been able to talk to a person if there was questions and they also give me many options to make sure I am getting what I want for the price I want. Policies were handle fast and the work was awesome, my rates have never been super high even after a ticket. My payments come out automatically, and are easy to pay the policy. Not only come to my house but also I can get it on my phone. I can choose whether to talk to a person or on the computer. When we had to claim an accident the gentleman that came out was kind and understanding and very thorough and the tow truck company was gentle when transporting my truck.