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Dairyland Auto Insurance
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Dairyland Auto Insurance
Overall Satisfaction Rating
1.14/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    32
Based on 33 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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Dairyland Auto Insurance

aka Sentry Insurance

ConsumerAffairs Verified Brand

Dairyland Insurance sells auto and motorcycle insurance, and they have SR-22 policies. Dairyland is a verified InsuraMatch partner. Call InsuraMatch today and get your custom quote for a Dairyland policy. *ConsumerAffairs insurance program, powered by InsuraMatch.

Last updated: April 14, 2018

91 Dairyland Auto Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 14, 2018

Honestly I was 100% happy with this company until today. I am set up for automatic payments with this company and today I found out they canceled my policy without notifying me so now instead of paying 230 every month I have to pay 245. I am beyond pissed right now because now this month I had to pay 300 and I'm on a budget. This is beyond ridiculous. If I had known the autopayment didn't come out I would have taken care of it ASAP. I always pay my bills on time! I even got on my account and it said payment due to sweep in two days. Dairyland Auto is shady and will nickel and dime you. I will be looking for new coverage ASAP!!!

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Verified Reviewer
Original review: April 10, 2018

Called the claims department of Dairyland Auto, my son recently totaled his truck. I spoke with Anna, couldn’t believe how rude this lady was! She was apparently having a bad day but, that’s not fair to treat me that way. The helplessness I felt when I ask for her supervisor and she refused to pass me on is something I hope no one else goes through with this lady. Anna put me on hold until I calmed down... lol really. About 5 min later I hung up, I didn’t call back because I realized I had no chance of getting anything done. Since my wife’s name is on the policy I wanted to find out if I would be responsible for any damages, my wife works past the hours Dairyland is open so she can’t call to get the information. My son has called and left several messages for Anna with no return. This is the kind of service you my be facing if you choose this insurance carrier. Not worth it!!!

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Verified Reviewer
Original review: April 9, 2018

Received renewal bill and it asked for full payment. Contacted customer service on a SAT. Was told because I had paid in full the last time that they assumed it was to be paid in full this year. Told her I wanted an installment plan. Was given option of 3 or six payments. Asked for 3 and she told me premium due at initial payment. After reviewing notes that I had taken, saw that first payment was almost half of premium due. Called back two days later, first call was on SAT. Customer service told me computer was done and to call back in an hour. I verified that I would have to jump back into the waiting line for service? Said this was unsatisfactory and asked to speak to a supervisor.

After a medium hold, put on with an attitude, condescending person from the start. Asked why I wasn't offered by the first person, an option to be contacted when their computers came back up. Supervisor started off with "we have millions of customers and we can't call them all back..." When I asked how long the computers had been down, she told me an hour. I then asked if millions of customers had called in that one hour. She then asked me for my date of birth because, lo and behold, she suddenly could check on my policy. When I restated that I wanted to be on the installment plan, she told me it was either an 11, 5, or 2 payment plan.

I asked what about the 3 and 6 payment plan I was told about two days ago. She told me the only plan were 11, 5, or 2 payments. Asked to be put on 5 payment plan and was told initial payment due. Told her how my confidence in the company was waning considering the conflicting info I had received in the 2 calls which is not a good thing when investing trust and money with an insurance company. She apologized in continuing, condescending fashion and assured me that the case would be investigated but I would not receive nor be entitled to resolution about the matter. Perhaps time to move on to yet another insurance company.

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Verified Reviewer
Original review: April 1, 2018

Dairyland Insurance/Sentry Insurance is the worst auto insurance. Not only do they like to Deny Claims but also lie to you. Filed a claim against their policyholder and they accept that they were at fault and asked me to submit photos of the damages on the app. Few hours later, Claim Adjuster calls to tell me they will need more time to investigate. Few days later I called to check on the claim and they wanted to go with 50/50. I called my insurance to get this situated since this insurance company definitely playing games. I just got a letter today that they denied my claim! Insurance Adjuster was super rude and never returned any of my calls. Stay away from Dairyland/Sentry!

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Verified Reviewer
Original review: March 21, 2018

I purchased auto insurance through Dairyland, I paid for a 6-month policy. I received a letter saying my discounts had been rejected & homeowner, *bill $11.62* no explanation as to what they needed. Well on 2/14/2018 my policy was cancelled. This was due to them not receiving proof of ownership, which I did email them proof of ownership 2 weeks after I started my policy. (Today 6 mos) I was told this...my policy was to be in place from 8/22/17----2/22/17 they cancelled it two weeks before my policy end date due to a $5.43 charge for I'm still unsure what that was for.

My DL was suspended due to no SR-22 from the 14-22. Today I paid a reinstatement fee & found out due to these flakes at Dairyland I now have to start my SR-22 for another 39 mos. Which would have been dropped on May 2018. This company (Dairyland) has cost me more than just the $. They have cost me 36 most of SR-22 + a suspension on my DL. This is highway robbery, in more ways than one!!! I sure wish I would have known all this before I started a new policy with them! I can tell you this when this 6 mos are up I will never ever do business with Dairyland again & will recommend them to no one!!!

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2 people found this review helpful
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Verified Reviewer
Original review: March 19, 2018

We have auto insurance with this company and it's terrible. My husband was hit on the driver side (he was not at fault. The other company has already took responsible for the accident) but my husband was thinking that if we went through our company it would have been a lot faster. Nope it's not and the adjuster called me and said I need to turn in my rental because the shop that we took our car to was not working on it. She (Alejandra **) and her Manager (Megan) was so rude but she did not say that it took her almost 2 weeks to send over their adjustments paperwork. THIS WILL BE MY LAST MONTH WITH DAIRYLAND INSURANCE!!!

5 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 12, 2018

I was rear ended in a McDonald’s drive-thru by one of their insured. The guy was totally at fault, he gave me his information. I didn’t give him mine (because he was at fault). I didn’t submit any information to my own insurance (because he was totally at Fault). I didn't file a police report because it was on private property. I submitted ALL the paperwork/photos necessary to his insurer to file a claim. Two weeks later the agent called me and said that they wasn’t going to pay me for my damages, because it’s a word vs. word claim. Saying he said I backed up into him because I forgot something on my order. I told the agent he was lying, and the agent said but it could happen that way. I continue to prove to the agent that it wasn’t my fault by saying I had Four witnesses in the car with me to call each one. The agent responded a course they will agree with you. You guys rehearsed what to say.

Then I asked her, if it was my fault, why didn't he have any of my insurer information. She said that he said I didn’t have any insurance. I will have to prove my own case by security footage or a eyewitness. I could not use the manager at McDonald’s whom I ask for a pencil and paper to take down the guy (who rear ended me) information down. Because he did not SEE it happen. I asked why do I have to prove my case. He denied hitting me. Let him prove I backed into him by security footage or a eyewitness. She said they will close the case unless I have either security footage or an eyewitness. So I have to pay for my damages myself, because when he hit me it also busted out my license plate light which caused a short in my instrument panel. I checked all the fuses and replaced the illuminated switch, but I am still in the dark. This company have really rubbed a raw nerve with me.

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10 people found this review helpful
Verified Reviewer
Original review: Feb. 6, 2018

I had Sentry insurance in KY and I had no issues with them at all. I got Dairyland Insurance in AR with no idea it was Sentry. They raised my rate before the first payment due to them saying they count that I live in a travel trailer I own as ownership. I found a company that was $45 month cheaper for the same coverage, so I sent in a written cancellation for the policy. I then received a letter that said they were unable to cancel my policy, as the provisions of the contract state that cancellation would be effective on the date the request was received OR at a later date and this policy didn't expire until Jan 2019. So, unable to cancel. So what - they get to choose if the date it's received or a later date? They terminated my policy for non-payment - even though I had already canceled it. This doesn't make any sense at all. Stay away from them, as they seem to make up their own rules. And they are not to help you.

11 people found this review helpful
Verified Reviewer
Original review: Feb. 2, 2018

My month bill is $193.00 a month. I cancelled my policy halfway through the billing cycle and got a 7.07 refund for the other half. When I called asking why the refund was only 7.07 they told me it’s because I got charged a penalty for canceling. They also make you send in a written notice to cancel. They are the worse company to deal with for insurance.

6 people found this review helpful
Verified Reviewer
Original review: Feb. 1, 2018

Still battling with the over settlement of our totaled car. I have gotten multiple numbers from him that don't match the valuation report he sent me. He tells me and my wife that he took off $400 for prior damage, then denies that he said that in the same conversation. The comparable cars on the report are all almost $1000 more than his offer, but between prior damage adjustments of $800 it reduced the value far below market value.

6 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 6, 2018

I had a motorcycle insured thru them and when I cancelled they tacked on hidden costs. They said they gave me a discount for having a year contract with them and they took their discounts back when I cancelled. It equated to 2 months' worth of insurance when I was more than paid up. RIP OFFS ---- CHEAP CRAPPY INSURANCE COMPANY. STAY AWAY!

3 people found this review helpful
Verified Reviewer
Original review: Jan. 3, 2018

The staff doesn't know their job very well and doesn't really seem to care. I called because they cancelled me. They said it was because I hadn't signed for the policy. I hadn't received anything except a cancellation notice 2 weeks earlier and when I called about it the rep said it was about 32 dollars I had missed on my last payment (that was early) so I asked it to be added to my bill and left it. He said nothing about signing anything. Then 2 weeks later I'm out of town with no insurance and they want me to create a new policy. This place has been a joke from day one. Not worth it to save a couple bucks. Would hate to see how they handle an accident.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2017

Our experience with Dairyland Insurance/Sentry Insurance is the worst auto insurance to have in the south, not only do they make up lies to not honor your auto claim, they go as far to claiming your family members are crooked and they are the ones who are crooked. Anytime your family pays their insurance bills on time for over 5 years for 3 vehicle with full covered and they claim they not going to pay because of reasons that don't even exist is far from real. It's disgusting to take advantage of old people. My parents are over 65 yrs old and never had any driving problems, and they will pay. We are taking them to court. Filed claims with the NCDI and they did nothing, NCDI if for the people and allow them to take advantage of paying customers. SAD.

11 people found this review helpful
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Verified Reviewer
Original review: Dec. 7, 2017

No refund of 1063.32 for 6 months insurance - If you will notice I couldn't even put up one star. Their service was so bad. On 11-09-2017 I paid for 6 months insurance to save money. Little did I know I was getting raped by Dairyland Insurance. On the 15th just 6 days later I canceled my policy and got another one from a different company saving more than half. And here it is over 3 weeks later and no check. But when I ask about overnight delivery so that I wouldn't get thrown out of my apartment she told she could do that. However their overnight delivery takes 3 days. HELLO PEOPLE HENCE OVERNIGHT DELIVERY So me and my baby Moxie have been sleeping in my car in the dead of winter since yesterday.

Dairyland? Please where is my money? It's so cold out here at night and I'm afraid to run the heater while we sleep because of monoxide poisoning. So we just try to bundle up the best we can. Dairyland? I am an older woman who shouldn't be out there like I am. Please. Where is my money? I got in trouble 30 years ago for taking something that didn't belong to me so why are you still even in business? Shame. Shame. You people that I spent 4 1/2 hours on the phone with? Were you just telling me things that you thought I wanted to hear just to keep me from calling you? Please. We are freezing out here. Where is my money? Don't you have a heart? No I don't guess that you do if you could do this to an older person. Oh God it's so cold out here. Dairyland? Where is my money?

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Verified Reviewer
Original review: Nov. 17, 2017

I was rear ended by a Dairyland (Sentry/Freeway Insurance) customer on a Friday night. I submitted my claim to Dairyland on a Saturday. They had my estimate and check in the mail by Thursday, they also emailed me the information and I was able to take my car to the body shop this same day. Of course they under-estimated my damages so my body shop submitted a supplement. They approved it without any problems and sent the check for the difference to the body shop directly. I read all the negative reviews that this company has and I was so afraid of having problems, but Dairyland gave me no issues. They even compensated me for the additional days I was without my vehicle. I made sure to have all the necessary information when I filed my claim, I was patient, and nice! They really made this so easy.

10 people found this review helpful
Verified Reviewer
Original review: Nov. 8, 2017

My experience with Dairyland Insurance was horrible. I had gotten hit on my bike back in May of 2017. They did not work with me. They were rude, would not answer my questions and even after they had talked to my lawyer. Here it is November of 2017 and they still are not working with me and still very rude. I will never recommend this company to anyone. There's not even a rating for this company.

12 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Nov. 1, 2017

When I signed up with this co. they quoted me an initial start up fee. Once fee was paid they then informed me that I had purchased a years worth of roadside assistance for two along with my initial signup fee. Thank you but I already had roadside service. They sent a letter stating they needed additional info. Because I said I was single initially and later said I was divorced. (I explained I've been divorced for more than 15yrs.) My policy went up well over a hundred dollars!!

IN MY OPINION THIS COMPANY IS A SCAM. Received a voicemail saying my policy changed because I said I drive my school age children to school using a different car than the one I requested insurance for. I don't have school age children and I never drive my significant other's car. When I spoke to a live person I was told this was not the information given and it was based on my divorced status v/s being single and that my miles driven stated was different than initially stated. It takes me 15 min to get to work.

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5 people found this review helpful
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Verified Reviewer
Original review: Oct. 26, 2017

Zero stars. They are horrible. I make minimum wage working a part time job trying to juggle the bills and when I needed insurance they seemed like the way to go because they were cheapest. Even though they were cheapest I could barely pay their first month premium. After 2 months, so on the 3rd month I wanted to know the exact date I was going to be charged. I had the money in my account so I called to find out. Even though my next billing cycle didn't start for another 2 weeks I've been charged almost a week prior when I didn't have money in my account and so therefore they cancelled my insurance policy! Because I didn't have money in my account 3 weeks! Before I was supposed to be billed!

Not having any other options I couldn't restart my previous policy and I had to pay the first month premium to start another policy. This time rates have gone up and again I could barely afford it. This time it was even more ridiculous and set me back literally months and paying off other more important bills because they were now charging even MORE even though I've now been longer since my last incident. I'm now being charged a fraction under $200 a month for the most basic of Insurance to be able to legally drive, I'm a 22 year old male with 2 5mph tickets from years ago...

It's so expensive I'm being forced to start riding a motorcycle and park my car at the end of October. Yeah I'm going to be riding to work at 4 in the morning in pouring rain and snow through the rest of winter. I was barely able to pay 160 a month before they cancelled my insurance and started charging me way more. I just can't afford to be safe and drive a car this winter if it's going to be thousands of dollars a year.

Also they suck from the other end too. I had an incident at work. In the employee parking lot my truck slipped out of gear when no one was around and backed into my friend's truck. She had to file a claim with my insurance to get her truck fixed. And they were complete ** to her the entire way through nonstop. Horrible customer service would not talk to her properly, give her no respect, very rude. They were very upsetting. They refused to help her until she threatened to get lawyers involved. Absolutely horrible customer service on both ends in all ways!!!! Horrible. Sinful. Wretched. Slimy. Worthless. Company.

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4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2017

My experience with your insurance has been horrible. I obtained a 6-month policy with Dairyland, then was hospitalized for 2 months. Having paid for had a year, my spouse and I didn't think to check the status of my policy. As it turns out my policy was canceled on August 14th. Dairyland somehow didn't receive my change of address so I didn't receive any mail from them. But at no point did they try and contact me via email or phone. Which had they, I would've responded immediately because I did have my phone in my hand almost 24/7.

NOW, they want me to pay another deposit to keep my policy active. I just feel like the sense of individuality is gone, no room for circumstances or even admitting that they dropped the ball. I chose Dairyland because it seemed more personal small and that's what I look for these days. As it turns out I am just another number. The supervisor just kept saying she was sorry because of how much time had lapsed, but I was in the flipping hospital, so there's that. The supervisor insisted there was nothing she could do, which having been a supervisor in customer service, I know this is simply not true.

I will not be continuing my policy with Dairyland and will go with a company that WILL call and/or email me when they don't hear back from me. Funny how if I owed them money, they would for sure spend a bit more time trying to get a hold of me. So annoyed. I wouldn't recommend this company to anyone, simply because there is no sense of "I matter" in a world of us citizens being just numbers. So now I default to a huge company where I am just a policy number, because at least I know exactly what I'm getting myself into.

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8 people found this review helpful
Verified Reviewer
Original review: Oct. 4, 2017

I was quoted 1 price. Got charged twice that they was charging me for a wreck that wasn't my fault. Spent over a month trying to get it right. Had to pay for driving record to prove it wasn't my fault even though there was no ticket on my record for me causing any accident.

6 people found this review helpful
Verified Reviewer
Original review: Aug. 27, 2017

My experience was only disgusting and minor compared to the poor folks who unjustly lost lots of money in bogus and seemingly illegal accident claims. When they increased my annual (paid monthly) liability only bike insurance premium from $35/month to $68/month I had my insurance agent cancel 8 days from when they deducted the first surprising $68 and expected to receive a refund. Instead they billed me with an $18.03 penalty (and kept the $68) for cancelling and sent me 3 threatening notices within a week for payment or threatened credit reporting. Sentry Insurance apparently bought or owns Dairyland so I would not touch these companies and will check more of the fine print next time. Where are our politicians?

11 people found this review helpful
Verified Reviewer
Original review: Aug. 3, 2017

I agree with the reviews people have posted, I also had a very bad experience with them. I was hit and it took them 40 days to clearly take responsibility and I am still unsatisfied. They tried to underestimate the damage to my car when v slammed into it when she backed up. I put a complaint with the BBB and Sentry has tried their hardest to get it removed. I suggest that all you guys report it to the BBB and remember they also go by Sentry and that is the name you need to use. The more of us that do that the more warning people will have if they want to know about all the complaints against this company not just me.

14 people found this review helpful
Original review: July 31, 2017

I have (had) been a customer of Dairyland for 4 years, insuring my motorcycle with them, no problems. I recently moved to CA from CO and I changed my policy to a CA policy. No biggie, my insurance basically remained about the same. Yesterday I get a bill for 73.00, my payment is usually 44.00. So I go online and see that my insurance policy is now over 1200.00 from 442.00. with absolutely no notification from Dairyland. I have the Policy at home for the 442.00/yr. I called them and cancelled the policy immediately and added my Moto to my GEICO auto policy for basically the same amount of 475.00. The thing that irks me is I got no notification about any changes, and the fact that no one from Dairyland tried to keep me from cancelling. I have a feeling that with the change to Sentry insurance that they are purposely just dropping some of the lower rate customers.

9 people found this review helpful
Verified Reviewer
Original review: July 22, 2017

One of Dairyland's insured hit my vehicle. The police report clearly shows they are liable. It has been three weeks and Dairyland is still dragging their feet. Meanwhile I have received no indication of how long until they take action to have my vehicle repaired. I've called numerous times with no return call. Don't use this company if you want good customer service. Worst service ever.

19 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 14, 2017

We were T-boned by a driver insured by Dairyland - in Perris CA on June 2, 2017. He ran a stop sign at a 4 way stop and hit us in the passenger side door while we were legally in the intersection. The police were called, but because there weren't any injuries, an accident report was not completed. The Claims Adjuster said it is now a "he said he said" case as his insurer says we ran the stop sign (and somehow caused his car to T-bone us at a 4 way stop) and they refuse to settle the case. Our insurance company said the fault is 100% the other driver, but apparently facts don't matter to DAIRYLAND Insurance. I cannot believe this company is allowed to do business. We would have been better off being hit by an uninsured driver as our insurance would have covered the damage to the vehicle.

14 people found this review helpful
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Verified Reviewer
Original review: June 30, 2017

I was in an accident last Thursday. It's now a week later and I have only talked to my claim adjuster once!! That is BS. What's the point of have their insurance if they make it so difficult to talk to me. As soon as this nightmare is over I am switching!!!!

14 people found this review helpful
Verified Reviewer
Original review: June 23, 2017

Close to two weeks ago, I was run off the parkway by a driver "insured" by a child company owned by Dairyland, known as Viking Insurance. They were supposed to send an adjuster to assess the damages done to my vehicle but never did; I got sick of waiting around for correspondence from their company which has a 95% dissatisfaction rating, and chose to have the car repaired out of pocket. I will be pursuing recompense.

15 people found this review helpful
Verified Reviewer
Original review: June 16, 2017

Worst insurance company ever. I called them. Sent the breakup letter to them cause they lose a customer. They're charging cancellation fees already. Their rates are too high so they can't keep people that way and then they wanna make you wait for you money owed they had no right to take from your account and then tell you it's in the mail at your 30 day waiting period. The company is a joke. I'd look elsewhere.

13 people found this review helpful
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Verified Reviewer
Original review: June 9, 2017

I bought into this insurance on May 9th, 2017 for the price they quoted me. The very next month my bill went up 10.23. I ask about the price increase. They said that it was a scheduled increase and that my June invoice was my notice. What ** that was. I would not give them one star but I have to give them one. Don't buy into this company.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 31, 2017

I gave back my truck to the dealership due to not having a job on 04-29-2017 because I moved back from Texas to Arkansas. So I started calling AZ Express where I purchased 3 months of insurance on my 2005 Ford Explorer. Well 1st my name was entered as ** on the policy which is my middle name not my 1st name.

On 05-01-2017 when I started calling AZ Express they kept telling me that they could not find my policy and that I need to find my policy number which my policy was lift in my truck when it was returned to the dealership so I didn't have it at hand. Well finally after going through a lot of calling them back they finally found who my policy was under and so I started calling Dairyland to cancel my policy officially explaining to them how hard it was for me to get their information so that I could cancel the policy with them. I was told by them to fax a cancellation letter with the effective date of cancellation, the reason for the cancellation and my signature and so I did what was requested of me.

After all of that they finally cancelled it on 05-12-2017 and I was told by an agent that all I will be refunded to me would be $56. This was on 05-18-2017 but still had not received it by 05-31-2017 so I called them back on this day and now they are telling me $53. I even told to a manager and he said he can't help what another agent told me that it will be mail 06-01-2017 in the amount of $53. Even after I explained the situation from beginning to end to him. So I am telling everyone don't go to AZ Express for insurance because they are working with these insurance companies to screw over us consumers and then consumers and do research on the insurance company before you use them if they have a lot of complaints filed against them. Word to the wise - look else where. I am still getting renewed policy papers in the mail even after my cancellation. How funny!

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8 people found this review helpful

Dairyland Auto Insurance Company Information

Company Name:
Dairyland Auto Insurance
Website:
www.dairylandinsurance.com

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