Dairyland Insurance sells auto and motorcycle insurance, and they have SR-22 policies. Dairyland is a verified InsuraMatch partner. Call InsuraMatch today and get your custom quote for a Dairyland policy. *ConsumerAffairs insurance program, powered by InsuraMatch.
By working with brokers and online services, Dairyland and its subsidiaries offer customer lower prices and coverage than other insurance companies can. Happy customers appreciate the company’s excellent customer service and competitive prices.
- Offers online policy sign up
- Policies available for those with poor credit or driving history
- Low rates due to owning multiple companies
- No prior insurance required to get approved
- Offers coverage for old, antique, extra-large and unique vehicles
- Accepts foreign drivers licenses
- Physical locations limited and far away from many customers
- Some customers experienced long wait times for reimbursement
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First thing I would like to say if I can give it less than one star I totally would. Got myself into a car accident 3 weeks ago. It was not my fault. It was the other car ran a red light. I called my insurance immediately. They wrote down the report. They still have not called me back. It has been 3 weeks. My husband I have reached out to them at least a dozen of time. We left messages. Nobody has called us back. Unprofessional and rude. We are changing our car insurance tomorrow. I have never experienced nothing like this ever in car insurance. Please do not get this car insurance. They're horrible. I think it's a scam.
These people STEAL your money then refuse to refund it!!! They debit your account for funds you dont know about. Then will tell you it takes a week to refund my money that I STILL NEVER GOT BACK!! THEY ARE THIEF'S!!! I WILL BE FILING A FRAUDULENT CLAIM WITH MY BANK!! !
Big Error - Charged account 3xs. Dairyland had charged my account 3 times within a month for a payment that should've been ran only once. I have now acquired NSF fees and return item fees for this. Other payments that were suppose to go through my account I pay my bills have caused them to be returned due to this overpayment. I have taken to numerous Dairyland supervisors regarding this issue and no one seems to be pushing this error to get resolved. They don't seem to think they have fault in any of the fees I have acquired. The only thing that has been resolved is 1 payment of $365.98 to be returned and that's it. This error on Dairyland Insurance has me out $621.00 as of now. I just want this resolved and to cancel without any fees to leave. Im very disappointed how this all has been handled. I just want them to own up to what has been done and pay the $621.00 of fees and the last payment ran for the 3rd time.
Nobody would tell you there is a EARLY TERMINATION FEE if you do not look into their fine prints in their 20 pages policy documents. In the policy, it even rephrases the early cancellation fee as 'If the Named Insured or a premium finance company cancels this policy, the premium owed or premium refund due will be calculated according to the short rate provisions contained in our manuals.' Shady enough business. It even took the representative 20 mins to find out this term for me to defend themselves.
I was charged $138 bucks for early termination. And they can't even explain how this number comes from. 10%? 15%? 20% of owed premium? No one knows. And I was not even informed of this penalty when I was ready to cancel. This shady insurance company is completely blacklisted in my future options. Be careful if you ever wanna do business with them.
I am required by law to have SR-22 insurance in order to keep my license valid in AL. Because of this if my policy cancels my insurance is automatically suspended and it costs $150 to reinstate every time. Which is why I make sure I pay my bill on time every month. I was having mail at my AL address stolen so was forwarding it all the at GA my friend resides at to avoid being robbed of my important mail any further and bc of this Dairyland Auto canceled my policy AFTER I PAID A MONTH IN ADVANCE and bc I live with my mother in AL and had no bills in my name they told me to bring in a piece of mail with my name and AL address. I did this and they told me first my policy could be reinstated with no lapse so I would not have to pay $150 to reinstate then turned around and said they couldn't reinstate my policy but write a new one which means making another down payment and $150 to reinstate my license!!!
How can you write a new policy but not reinstate the original one!?! This company makes you sign a waiver before insuring you saying you cannot sue them and it's things like this that are the reason why they have this clause! Do not trust this company with your money for anything. They will ** you for all they can and then some!
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I have been on HOLD for 31 minutes and still holding to get an issue resolved. They have the longest wait times on the phone and added the wrong points to my husband's driving records which has caused the rates to go up on my auto policy. P.S Still on hold as we speak so I figured I should give them a review while I wait even longer on the phone.
Complete rip off. Very high premiums that if needed cover nothing! I get the runaround story when I ask about why my premiums are so high but never an answer. When my car was stolen they refused to cover anything. Not a penny after the $2000+ in premiums I had paid. Worst insurance ever.
This company is horrible. They way undervalued my car and refused to negotiate and tried to act as if they did me a favor. I would NOT BY ANY MEANS USE THIS INSURANCE COMPANY. They should be shut down. Dairyland I really hope I never have to deal with you again. You are the worst.
I got my bill today. Auto pay even. With not one ticket, accident or claim, my premium just jumped $80 a month. I was told "state revisions". I started calling other friends. Nobody else's insurance went up. They've decided. No state revisions. Look it up. I am looking for another insurer!!!
Kaitlyn in Claims Department cannot get anything done. She's been handling a claim for over a month now. She's very rude on the phone. She flat out hates her job. I would not recommend this insurance to anyone!!
Filed a claim and they don’t respond to phone calls or emails. It has been 2 weeks. My car was involved in an accident. I pay my bill and hoped for a quick resolution. But not to respond to voice mails and emails is inexcusable.
This company should be shut down!!! They do not treat their insured people right and do not pay when their insured people have accidents. They should not be allowed to take another dime from customers. Stay far, far, away from these robbers! And the people on the phone are not one bit friendly and act like you are spending their money. They should not be in car insurance business for even one more day. If I could shut them down, I would!
They send out cancellation notices with your monthly bill even though you have automatic payments set up. It’s like they are expecting you to not pay. It takes days to get a response and you have to give them a written request every time. Of all the auto insurance companies I have dealt with they are by far the worst.
I work in insurance collections. I do not have this companies insurance (thank God) but I do have to deal with them almost daily as part of my job. I absolutely hate having to deal with these people. They are very disrespectful to you, even though I am not a customer I represent a lienholder. So I know if they treat me like crap, I can't imagine how they treat their customers! Every time I call, I have to tell the customer service rep their own policies and procedures in order to accomplish what I am calling about. This last time I called, just today, the very "pleasant" lady I was talking to put me on hold after I told her she could help me and proceeded to tell her the company policies regarding lienholder.
She then pretended to talk to a supervisor and came back on the line and told me he agreed with her that they could not help me. I then asked to be transferred to this supervisor and she refused to transfer me to that person. Her excuse was, "I already told you what you need to know and no one else will help you either." I said, "I would like to speak to anyone else in the whole company, supervisor or not." She then again told me the same thing. "No I will not transfer you to anyone." I said, "So you flat out refuse to transfer me to anyone else, you are the only person there that I can talk to." She said, "That's right, you will not talk to anyone else."
I ended up hanging up on her. I am in the process of discussions with the company I work for, we are hoping to accomplish our plan very soon. I am hoping that in the very near future we will not finance anyone if they get Dairyland Auto insurance. We will be telling all of our customers and all of our dealerships will be telling all of their customers to steer clear of this company at all costs! This has to be the worst insurance company I have ever had to deal with, and I am not even their customer! My advice... go to another company... any other company!
They will sign you up for months of continuous coverage that you didn't sign up for. Will not recheck insurance as tickets come off, to make it rightfully cheaper. They are damn near fraudulent practices.
I originally switched to Dairyland for the lower rate. That was the worst mistake I could have possibly made, because you are getting what you're paying for with this company. There was an incident that occurred two months ago and it was impossible to speak to a live representative let alone get an update. Once I finally was able to speak to someone, he was very rude and did not help me at all. Steer clear of this company. My policy is up within the month and I will be switching to a company who actually cares about their customers.
Since day one this insurance co was a joke. Quoted $45 per month at time of purchase of a new motorcycle. Set up autopay and noticed I was being charged $80 per month. Finally get this fixed and then upon renewal they jack it back up to $80. Then these jokes charge a cancelation fee as well. Save yourself from the lies and horrible customer service. BTW, I have a clean driving record and zero accidents.
One of their insured rear ended me. It took them almost a week to accept responsibility. Now they have been dodging my calls about my diminished value claim for weeks. Their adjuster will not return my call, I have never dealt with a company like this before. You would think that they would want to settle claims a little faster.
This company has ducked and dodged me after the fact their client allowed an unlicensed driver behind the wheel only to wreck into my car. Still haven't been compensated for my vehicle or lack of a vehicle for close to two months. It's a damn shame they are allowed to scam people who have nothing to begin with.
I was in a no-fault accident with one of their insured. He hit me really hard from behind. My car was in the shop and this ins. company wanted to go cheap on the parts but the ones the shop ordered didn’t fit. It took longer than usual to fix so I ended up having to use the rental (which Dairyland was supposed to be responsible for) longer due to not having my vehicle ready. They only approved the rental for 5 days before my car was ready so they ended up stiffing me with the additional 5 days out of my own pocket. After speaking to the claims rep, he said the claim had already been closed out and basically said I was “** out of luck"! Wow, way to go Dairyland. I should have hired an attorney like I had originally planned but gave y’all the benefit of the doubt thinking you could take care of my claim. This is a ROTTEN company! Hopefully, no one has to go through something stupid like this 'cause it is REALLY UPSETTING.
How is this business even allowed to still do business? How does this business have 3 stars? If I could do more to shut this company down I would. But all I can do is write a review to tell you how nasty this company is. Winter came. I crashed. I had full coverage. 3000 worth of damage. How much did Dairyland pay me? After 8 months of paying them 500 a month? They paid me $321.00. For 3000 dollars worth of damage. My deductible was 500. Now common sense will tell us that's not okay. I'm stuck with a car that is basically totaled. And Dairyland still expects me to pay each month. Haha... I wish they would shut this place down. I just can't.
This company is nothing short of a scamming and swindling entity. DO NOT USE them! I have never dealt with any company that is this disorganized and dishonest. We received an initial quote of $670 to cover for 6 months. Once we paid the premium we received a letter that our premium had gone up to close to $4000. We then decided to change company due to their misleading business practice, but we got charged even more to cancel it! All in all a really bad apple in the business. Be careful what you sign up.
Dairyland was just fine while I was paying monthly. Reasonable rates for broad form. Tried to cancel my insurance, I got full coverage elsewhere as I was quoted a fraction of what Dairyland wanted. Got the runaround for cancellation, took nearly 2 weeks for them to understand I was trying to cancel my policy. If that wasn't bad enough, I called and requested payment history and had to talk to 3 different agents before I got what I wanted. Not great customer service. Will not recommend or be a return customer.
Unfortunately Elephant Auto Insurance subsidized their SR-22 contracts through these pieces of work so that was my first shortcoming. After making a payment for my third consecutive month of payments they cancelled my policy two days, 2 DAYS LATER. They could have notified me on the phone when they took the payment, that my insurance was to be cancelled in less than 48 hours due to a non-signing of a document that rotted in my email because NOT ONE representative cared enough to tell me about.
Eddie is garbage. This "person" did nothing to help or rectify the situation. Look at the reviews, this company is complete garbage and should be shut down immediately. All this company is going to do is steal your money and waste your time. I highly DISADVISE ANY SERVICE WITH THESE SWINDLERS. DO NOT GIVE THEM YOUR MONEY!!!
I had enrolled to have payments automatically deducted from my account, but then had to cancel my card due to a fraud problem with another insurance company. I got my new card and then my Dairyland Insurance came due, so I called to make a payment with the new card. This was on the same day my payment was due, so it really should not have been a problem, but they automatically canceled my coverage without even notifying me, then charged an extra $750. Why? Well, since I was technically without coverage for a few hours, they were starting a whole new plan. All that money because payment was A FEW FREAKING HOURS late? I am shopping for a better insurance company, of course, and will endeavor to help everyone I know who carries Dairyland to find a better company as well. Their ** move to swindle me like this will cost them lots and lots of business.
This insurance company will not pay the cost of repairs in an accident. I have been offered only one fourth the cost to repair my vehicle after their insured plowed into the back of my stopped car, left the scene, and was arrested for fleeing the accident.
This POS company won't reimburse me for claim they agreed to cover. Offered 4k when bill was 9k. I'm out 9k and am filing suit, filing complaints with TX board of insurance. They are cheap because they screw customers and are not a good faith company. Use anybody else.
One of Dairyland's Insured just rear ended my Mercedes brand new. They threaten me if I don't sign that I will accept aftermarket parts. They won't pay my rental or process my claim. Told me to go ahead and get an attorney or go through my own insurance. I was sitting at a red light and their insured was on her phone and nailed me in the rear end. Clearly her fault. And they want me to accept repairing my NEW vehicle with faulty parts. WORST CUSTOMER SERVICE EVER. WORST INSURANCE COMPANY EVER. BEWARE THEY ARE FRAUDS! They will try and cheat you!! I will be filing a complaint with the Ohio Dept of Insurance.
May 2 2018 I had purchased a policy and had to cancel two days later due to wrong information. We needed car insurance with me as an excluded driver because my license is suspended and the car is in my name. The affiliating company I talked to first said we needed a nonowner policy due to our circumstances because they don't do it. That's where DAIRYLAND came in. So, the representative told me the car would be insured. It's just my boyfriend's policy. Great. Cheap payment. Car insured. Fantastic, right? WRONG AS WRONG CAN GET!!!
The car wasn't even insured??? Paid 81.17 on May 2 and canceled May 4 because of this. I called and they told me I had to put it in writing that I wanted it cancelled and I'd get a full refund. I GOT A PARTIAL REFUND BECAUSE THE REST WAS TAKEN FOR A CANCELLATION FEE. Call again, not getting full refund. Have to pay the cancellation fee. FML ok fine. Prior to cancelling the policy I had scheduled a payment to come out on June because I thought this was going to work.
THE POLICY CANCELLED AND THEY STILL TRIED TO PULL THE MONEY AFTER THEY TOLD ME THEY WOULDN'T. Got a bill saying I owed them money for a NSF FEE. Called today, first chick tried saying it was a cancellation fee and I had to pay it when though they already kept 49 from the initial payment as cancellation. Spoke to a supervisor who cleared the account in two minutes. Thankful for the supervisor but no one else. ** this company. I'd give no stars but there's no option for that.
I started a new policy on July 6, 2018 with a local agent here in Pensacola. The lady that helped with my policy was very very nice and knowledgeable and was able to get me lower rates than what she has quoted me at first! She sent my ID cards through email so I could get my vehicle legal and everything went smooth. I then had to contact Dairyland insurance customer service and they was not helpful whatsoever!! They also told me I didn’t have a policy! The lady hung up on me when I started questioning where my money had went and asked her how I got ID cards if I didn’t have a policy! I hope to never have to deal with customer service again and will definitely be going through my local agent if I need anything!!!
Dairyland auto Company Information
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- Dairyland auto