Consumer Complaints and Reviews
I bought into this insurance on May 9th, 2017 for the price they quoted me. The very next month my bill went up 10.23. I ask about the price increase. They said that it was a scheduled increase and that my June invoice was my notice. What ** that was. I would not give them one star but I have to give them one. Don't buy into this company.
I gave back my truck to the dealership due to not having a job on 04-29-2017 because I moved back from Texas to Arkansas. So I started calling AZ Express where I purchased 3 months of insurance on my 2005 Ford Explorer. Well 1st my name was entered as ** on the policy which is my middle name not my 1st name.
On 05-01-2017 when I started calling AZ Express they kept telling me that they could not find my policy and that I need to find my policy number which my policy was lift in my truck when it was returned to the dealership so I didn't have it at hand. Well finally after going through a lot of calling them back they finally found who my policy was under and so I started calling Dairyland to cancel my policy officially explaining to them how hard it was for me to get their information so that I could cancel the policy with them. I was told by them to fax a cancellation letter with the effective date of cancellation, the reason for the cancellation and my signature and so I did what was requested of me.
After all of that they finally cancelled it on 05-12-2017 and I was told by an agent that all I will be refunded to me would be $56. This was on 05-18-2017 but still had not received it by 05-31-2017 so I called them back on this day and now they are telling me $53. I even told to a manager and he said he can't help what another agent told me that it will be mail 06-01-2017 in the amount of $53. Even after I explained the situation from beginning to end to him. So I am telling everyone don't go to AZ Express for insurance because they are working with these insurance companies to screw over us consumers and then consumers and do research on the insurance company before you use them if they have a lot of complaints filed against them. Word to the wise - look else where. I am still getting renewed policy papers in the mail even after my cancellation. How funny!
Horrible beyond belief to deal with. They make it as difficult as at all possible to pursue a claim that is not your fault. Time consuming pics, they do not reply to phone calls, emails etc... Why is this company not regulated with all of the terrible reviews? Taking forever to get my car repaired because of them. Shame on them & those who regulate these insurance companies. They should be closed up. Scammers.
Rear-ended by their driver. After multiple ineffective and without results or resolution, and almost a week later I still haven't heard from their adjuster or gotten the promised link where I have to send pictures of the damage to my car. Meanwhile my bumper is now beginning to fall off because of the damage causing more stress. Then told that I was rude because I attempted to hold the claims agent accountable to her failure to do her job. Word to the wise, avoid rolling dents on four wheels at all costs... they're probably insured by Dairyland.
I tried to cancel my policy on 14 and left message. They never called me back so I called again on 18th and finally got it cancelled. When I asked about a refund for remaining 2 weeks that I paid in advance they said they don't do refunds because I cancelled before the full policy was over, but it was a month to month so how does that work?? Seems like a rip off to me! Am I wrong???
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This is the worst company I have ever had to deal with in my life. I was rear-ended by a woman who was on her cell phone over 4 months ago. Still no payment to the autobody shop for the repairs. No adjuster ever came out, they made me download an app and take pictures of my entire truck (even the sides with no damage) and complained that one side was too dark (in the freezing cold). I had to take pictures of the mileage and type it in, VIN number and type it in, take a video of the damage, just to be told that by the man sitting on his butt that he saw no damage. The garage estimated it over 2000.00. Still no payment, dealing with 2 different adjusters and a different phone number. This company is a fraud. I am quite sure that the ladies rates have gone up. I will continue to fight this company if not I will go after the lady that hit me. Very bad company and I refuse to go through mine because my rates will increase and I was not at fault.
One of their insurer hit my car, ran a red light. It has been three weeks and I have not received not even a phone call from them. I called them and they gave me false information about one of the agents email address. They told me that it may not be their client's fault, but there was a camera at the light. The accident report shows their client running the red light. I have no car, no rental and it's just like the man that hit me has no insurance.
I bought a motorcycle last year and got Dairyland insurance for it. I went as far as paying for the insurance one year in advance. Somehow, Dairyland decided I owed them more money and I was not able to pay them more. They needed some paperwork from me to allow the lower cost and I provided them with that paperwork. They said they never got it and I sent it twice. Now, they have sent me to collections and cancelled my insurance on the motorcycle. Absolutely terrible and they have not kept with their commitment on the insurance rate they had quoted me on. Had I know, I would have never used them. I do not recommend them to anyone at all. They decided to change my coverage without telling me.
The only way to find out if the insurance company you picked to insure your car is when you have an accident and you need to file a claim, and that's when you find out how good they are in helping people fix their car and go on with their lives. And Dairyland Insurance is not a good company, DO NOT GET INSURANCE FROM THIS BAD COMPANY PLEASE. Just read the reviews and go with the big boys, like State Farm, Farmers, Allstate, GEICO, Progressive, it is worth to pay a little extra and have a peace of mind, thank you.
I got scammed by Dairyland auto insurance. I had 3 cars insured but since one of the cars wasn't working anymore, l decide to remove the car from my policy. But since l was one day late on the payment they didn't want to do it. And l had to made the payment for the 3 cars and then she removed the car from the policy. But then send me a bill for more than l expected it. l asked them to reimburse the payment for the car l removed but they gave me a very lame excuse. And l decide to cancel the policy and I asked for my reimbursement and they refuse to do so. They changed the version again. This company are scam artist. Don't ever let these thieves to steal hard working money.
My car got hit in the parking by their insured. It took me two days to get in touch with adjuster after leaving few voicemail. The towing company they send didn't picked up the car the day said they would. I couldn't even get insurance in the rental car. Nobody answers the calls and they close at 4:30. What a piece of **. I didn't asked to be hit. My car is still in the parking lot and I can't go to work. Is the how the insurance company handles the claim.
I am a victim of this company. One of their insured blew a stop sign and hit my car. The person was given a ticket. Now they won't pay all to fix my car. The police report has a picture that clearly shows I would not see her but the scumbag of a lady named Amber totally cheated me. This company is a complete sham and the people who work there should never sleep at night. I was told I have to take 20 percent because I don't have eyes in the back of my head. Can you believe what crap that is. Sad part is we can write reviews all day and nothing is being done about this company.
Their insured hit me while I was stopped waiting to go thru intersection. He swerved to miss a van that had gone thru across traffic. He hit me almost head on. Their insured admitted it was his fault right then. But Dairyland said it was the van's fault. The van didn't hit me. Their insured did. If I was stopped their insured hit me, what part of this is not his fault?
I deleted 1 vehicle before the renewal. I had received the statement for the cost of renewal & deducted the charge for that vehicle from my payment for 6 months. They renewed the policy for 3 months & gave me a credit. It costs less to renew for 6 mo. & now I owe them another $170.28 to renew for the next 3 months. If they had credited my payment for the 6 months, they would have owed me $20 as I found when they sent me the corrected statement. I called the main office & they had all kinds of excuses as to why I was billed this way & would not correct the payment status.
I went to the local Cost-U-Less office to talk to them about it, and the woman I talked to agreed with my position. But when she called them, quickly changed her perspective and tried to explain to me the same lame excuses & told me that because they received the payment before the due date, that was the reason for this BS. I'm MAD & they don't listen to my views of this proof or not.
I moved to California and had an auto insurance policy through Viking insurance with Dairyland. When I canceled the policy as a result of buying a new car I spent 45 minutes on the phone with the representative who stated that the policy was canceled TWO months ago. I have just found out I've been billed for the policy for the past two months and cannot get the money back even though the policy was canceled because they want proof that I gave my former car away. This, despite me having emailed the employee two months ago with the cancel policy notification. I did not retain proof as I mailed the title in to the DMV. I was informed that there is nothing they can do and that now I'm assured my policy is canceled. Do not use Dairyland auto or Viking insurance company of Wisconsin. Yet another crap large corporation taking you for all you they can.
I was rear ended by a Dairyland insured. The driver was cited. Though his vehicle was totaled, my vehicle sustained minimal damages. Though my car absorbed the impact well, my body did not. I exited the incident with severe whiplash. It took 5 days for the claim agent to contact me. They sent me an "app" to take pictures. From cell phone pictures they decided on an estimate which was $800 lower than both local estimates I received from an in person observer. The insurance company stated that was all they were offering and if I did my homework I could probably find a good body shop to do the work for what they were offering. They also told me due to my minimal damages there was no possible way I could have been injured as badly as I was claiming so I should take their $650 injury settlement since that's all I was entitled to for a low impact collision.
Keep in mind... guy who hit me... totaled vehicle. I wonder if his impact was low? I was told in every contact that if I wasn't happy I could file a claim to my own insurance... that's what it's there for. Ultimately they are going to bully me into filing a claim against my own insurance, so I can get my vehicle repaired and some medical care. And I will suffer the premium hike. Why are people allowed to hold insurance that refuses to cover damages? I am at a loss.
We switched from Progressive when our agent convinced us to. We told them, through e-mail that we had 2 leased vehicles and needed full coverage on both of them. We even sent our old declarations pages from Progressive showing the coverage we needed. They gave us a price of $600 per month on 2 new vehicles. My husband hit a deer about a month ago. We called to make a claim. They told us we only had full coverage on the other vehicle, liability on the vehicle in question. Both vehicles were 2013 and were required to have maximum coverage.
We sent them all emails and proof of the coverage requested and paid for. They denied our claim. We switched to Allstate with definite full coverage on both vehicles for $378 per month. This company is a scam artist, out to get you. NEVER pay the claims that they owe. They will tell you that you are 20% or 50% at fault (for waking up that morning and driving your vehicle). Do not use this company for ANY insurance, and get ready if someone happens to hit you and this is what they have.
I put in a claim with them several months ago when my car was hit by another person and I am beyond disappointed with how it was handled. I gave information to them and expected them to do their job, but instead I ended up doing majority of the work and being dismissed rudely the times that I was able to contact my claims specialist. After being told that "we don't need your information" I decided to wait on her. She never called me to inform me on where the process was at, the fact that I could have been able to get my car fixed with the coverage that I'm paying for, nothing. I finally called today as it's been almost 4 months and all she had to say was "oh I closed that like a month ago".
So you can send letters out to let individuals know that the case is still open (which I received about two weeks after my case opened), but 3 more months into it and you can't even make a simple call or letter to inform me its not even open anymore. Here I was sitting around waiting to hear what they will be able to do with my coverage when the case was closed. Afterwards I asked to speak to the claim specialist manager, who answered but all he had to say was "she probably just came off to you in the wrong way" and dismissed the entire issue. So rude. I truly can't wait for this policy to end so that I am able to switch over to an insurance that is actually willing to do the work that I am paying to be done.
I've had Dairyland insurance company for 2 years. Have paid for roadside assistance for two years. My vehicle broke down today 08/26/2016. I called for roadside assistance. They informed me though I paid my premiums I had to pay for the towing. Submit a bill for payment. I informed the lady if I paid them for two years for roadside assistance, then they need to pay when services are rendered. No comment then transferred to someone ruder than her who also said pretty much my problem. Considering my rate was raised 3 times within 9 months. No accidents, no tickets, no nothing, no notifications of rate increase.
I had one of their insured cause damage to two vehicles on my property. It took them over a week get a hold of the insured (even though I gave them all his contact info to where he worked and cell number). Then they told me the check was coming... That was mailed out 8-8-16. Here it is 8-22-16 and still nothing. Their customer service is very poor and this is why attorneys get paid the big bucks to deal with crappy insurance companies that hold out as long as they can to pay!! Low life company!!
A Dairyland Insured trespassed on our property while purchasing a boat from a neighbor. He hit our well head while trying to hook up. He chose to not use the entire field belonging to the neighbor. The company initially chose to not cover the accident citing the late payment of the insured, but the policy was not canceled. They agreed to repair and now are not paying the reimbursements for expenses. I purposely kept expenses lower to help out. I should have made them pay for my motel room, boarding for animals, landscaper for newly planted plants or a water truck (which they refused).
The initial person told me I didn't need special water for an animal recovering from surgery because she could replace our much loved pet with one of her several barn cats. Don't buy this insurance because the people you damage, will sue you! People involved in my situation employed by Dairyland are Shelly **, Ford **, Randy **, as well as several others. The insured continues to harass us because he feels the well damage was over exaggerated. People can't live without water and lower quality water makes my property worthless. Dairyland is dishonest, deceitful and disgusting! Don't use them!
I had Dairyland for many, many years. Then I was offered a better deal though another company. So I cancelled my policy with them. I waited for a red-bait since I was only two months into my policy. But nothing came. So I called them and because fees I was getting nothing back. Well to me this is stealing my money. Why should they keep my money when they are not giving the service. Well we will see what banking and insurance has to say.
I had SR-22 auto insurance with them for $139 a month. At the end of 6 months they told me that they would be increasing my premium to $179 per month. I have no tickets, no violations in the past 5 years. They said because of my credit rating and because I did not have a bank account (which I do) this is the reason they came up with the new premium. I had just paid the premium $139 for the month of June the last month of the six month premium.
So I cancelled the policy, paid up and looked for a refund. I heard nothing from them so I called them and they told me I had to email them a cancellation email with my name, my number policy, number, my birthday, all of the all of the above and I did well. I heard nothing from them for another 4 days so I called and they said that they did cancel the policy and that they did hold back my money but I would only be receiving $80.10 of 139 because of fees and this and that. I still don't know what she was talking about. They even kept the 80.10 for an additional month. This company is totally dishonest, greedy and shiesty. I do not recommend this company to anyone.
Myself and my Husband was hit by a drunk driver on May 24, 2015 about 1130 am, coming home from church who is insured by this company. In the midst of it all the driver also hit a parked vehicle that belongs to Las Vegas paving company. I have been given the run around from Megan who was dealing with my claim, she wouldn't return phone calls. Then called, left messages for Justin the Supervisor and he wouldn't return calls.
Now that Megan isn't employed there, now a new person by the McD's of Jan ** is handling it. I was told twice "I would call you back" and hasn't. I reached out to Justin and Jan today. I am always told they are waiting on Las Vegas Paving for the invoice and that I have to wait for them to get paid first. I contacted Kim from Las Vegas paving and she said they never sent three times to different adjusters but I am told every time they haven't received the invoice. Tired of the run around. Just pay for my vehicle, I didn't caused the accident. We were hit by a drunk driver who is insured by Dairyland Insurance.
Called to purchase an SR-22 and was told by the company I did not need one, I assured them I did and was told I did not. I was given regular liability with no SR-22 therefore once the policy ran out with my other company I would not be covered anymore therefore my suspension would take effect. I was pulled over for a stupid license plate light and was told I had no bond so my license was suspended.
I contacted Dairyland Auto the very same ones that told me I did not need the bond and told them I needed the bond, now they were all too happy to give it to me - no problems. This does not change the fact now that I wasted almost $90.00 on nothing and they are not even willing to make it right THEIR mistake not mine. Yet I had to pay a fine out of my own pocket which if they would have given me what I requested in the first place it would not have cost me an additional $100+ out of my pocket. Oh I never requested it in the first place according to them but it was the first thing that was mentioned. OH well I get screwed again when I am trying to do right... THANKS DAIRYLAND!!!
One of Dairyland's insured opened his car door into my van without checking traffic. The insured's statement to the Police, Dairyland, and my insurance company was that he never opened his door. The crash scene pictures and the official crash report prove otherwise. Dairyland ignored the facts of the case despite overwhelming physical evidence and changed the story of the insured in order to deny the claim. This was after they took more than 21 days to make the determination. Our van was not safe to drive and we were forced to open a claim with our insurance company and will likely face arbitration to recover our costs.
Unfair settlement practice: Fails settle a case when it's the reasonable thing to do. Ignores facts in its own files that it should pay a claim. Acts in a dishonest or oppressive manner. Facts of the claim: The insured's statement to the Columbus Police Department, Dairyland, and Cincinnati Insurance is that he never opened his door. The insured's car was not properly parked along the curb as shown in the accident scene photos. The insured's car door was open at the time of the collision. The collision damaged the passenger front quarter panel, passenger side door handle, and passenger side panel. The official crash report indicates that Casey **'s "Contributing Circumstance" was "21 - OTHER IMPROPER ACTION" and that the crash reports notes other vehicle's "Contributing Circumstance" as "01 - None".
This company is horrible. One of their insured was driving in the dark without headlights. The driver t-boned our car totaling the vehicle. After we filed the claim they told us that they would only pay 50% cost of the because the driver didn't take evasive action to avoid the collision. How do we take evasive action if we don't see the vehicle? We then called our insurance and had them deal with each other. This company is a waste of time and dishonest.
I am writing this to say do not go through Viking Insurance, ClearLink Insurance Agency, Dairyland Auto. I signed up for a policy on 3-17 of 16. Cancelled it 10 days later. Paid almost $300 to $289 to start the policy. Found a better rate within 10 days. Switched insurance policies. Cancelled the one with Dairyland then they proceeded to notify me that they were keeping all of my money because of the services they offered. I asked them "What did you do? I didn't even get an insurance card in the mail?"
They are a rip-off. They couldn't even explain to me why they kept my money. So for 10 days worth of insurance they charged me almost $300 and according to them have no record of nothing but 125 of it which is not even what my insurance rate was. They were charging me $157 a month for an SR-22 bond. They are a ripoff. Their customer service sucks and they are rude. If I had the money I would take them to court and sue them for entrapment because they lied about everything from the beginning.
They do not want to help or make anything easy. They say it's cheap but I pay 120+ for premium which gives me no health coverage or anything but liability. People pay less for full coverage. Do not sign with Dairyland. I will be switching as soon as my policy ends!!!
Approximately about 3 months ago my friend Vernon ** insured by Dairyland or he paid for the coverage anyway however he was involved in an automobile accident in Georgia. He also was misled and lied to by Dairyland to the point to having his car repossessed by Ford Motor Company. He also has a pacemaker and a heart defibulator built into his chest. He has had 6 heart attacks. He is in very bad condition and he has been since. And before the accident one would think that Dairyland was trying to hope or create that he has another heart attack that is final so they do not have to deal with him. I realize this is drawing close to the end but since he had a lot of health issues he has been unable to do a simple task as meaning of the full as getting his medication because he has not had a car.
Dairyland insurance adjuster took 60 days to show up at the man's front door. They did an appraisal after he, Vernon had already had three done the range in cost to repair his car which was a forward energy with a big engine in it. Fancy huh and they appraise the damage at I believe $2,900, maybe less but that was after the deductible. His quotes that he had got from Ford and from another reputable dealer in Bryson City North Carolina were any upper $8,000 to $9,000 range. All that Dairyland did was blow him off, mislead him to the point to criminal activities that they did to this poor man and then I or just said that they could never get in touch with him even though he let them know that he would be at home. He could not drive. He was a very sick person however this does not interest them into helping an individual only to further alienate themselves from Mr. ** and his burdens.
Mr. ** lives at ** about 5 miles. Mr. ** was able to get a free phone a few days ago in order to make contact with the world at this time. My number is area code **. My name is **. I have also tried to talk to Dairyland on his behalf so that you would not be so upset and that's all they care to do with him is make him upset and mad as possible. Call Mr. ** really wants is that his car replaced originally but since they have basically left them and die and laughed at him when he told them that his car had been repossessed by Ford Motor Credit then they informed him that even though almost over 60 days have gone by but it was no longer their problem and pretty much told him to have a nice day, "Don't call us back because we will not help you."
Out to some attorney because that's pretty quick to help this man out as he has. I'm sure a very, very good case and as such negligence on a so called insurance company’s behalf that I hope they all go to jail. Please call me and I will give you Mr. ** phone number as he is sensitive to stress for phone calls at the moment. Thank you so much. Once again my name is Brian **. I'm always available. Thank you for your concern.
Dairyland Insurance Company Profile
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