Dairyland Car Insurance Reviews

Dairyland Claims Processing: Extremely Frustrating. The claims process has been unnecessarily slow and frustrating. Communication has been poor, responses take too long, and getting basic information about the status of a claim feels like pulling teeth. When you’re dealing with an accident and trying to get your vehicle situation resolved, you shouldn’t have to repeatedly chase an insurance company for answers. Very disappointed with the claims-handling process and the delays. I expected much better communication and service.

Paid hundreds more than I should have, and they are keeping my personal information in their system against my desire after my policy ends.

This company is a total SCAM!!! I keep getting car insurance papers to my address under a different name and I can't get them to stop!!!! I have reported this company to the Ohio Attorney General and also the Wisconsin Attorney General!! Whatever you do, absolutely do not get insurance with this company because it is a total SCAM!!! I called customer service and it is in Pakistan!!! BEWARE!!! Very Bad Company!!!!

I work with various insurance carriers as part of my job - and I've NEVER worked with one as awful as Dairyland. A Dairyland insured backed into my parked car, did the right thing and left a note, and though the initial claims submission process was great everything after that was a total disaster. I received multiple confusing canned letters in the mail, including one threatening to cancel my claim because I had not contacted them. The agent assured me this was an error and was because they were trying to contact the insured.

On April 2nd, a Dairyland customer ran the red light and t-boned me, therefore totaling my paid off vehicle. He was cited and in the police report it states that he was at fault. I filed my claim on April 4th. I expressed that I needed a rental car in order to get to work. I was told that I would not receive a rental car until they do an investigation. Here it is: May 19th. Claim still pending. Claims representative and claims adjuster dodging calls and being nonresponsive. I have spent almost 2 grand riding uber and lyft to work. I have never encountered a sham insurance company like this.

If I could give zero stars, I would. If you are hit by a Dairyland/Sentry insured driver, be prepared for a nightmare of bad faith practices. Their client caused a total loss accident and lied on the official police report. Instead of handling the claim fairly, Dairyland’s adjusters (Shannon and Manager Dawn **) have engaged in textbook unfair trade practices to avoid paying the Actual Cash Value (ACV) of my vehicle.

If I could give the -5 stars I would. Worst experience ever!!!! My car broke down so I cancelled insurance before it was due, they made up charges for short term policy and cancellation and still sent me a bill. I then got a new car and decided to start insurance with them. Had their policy for 3 days, found cheaper insurance. They charged me $274 for the 3 days I had them and also a final bill for $84.

I pay Dairyland Insurance $210.00 per month for full insurance coverage on one vehicle which is a Buick Encore GX. I filed 2 claims with them (close to one another) because I hit 2 deer. They started out okay with the claims process but quickly "changed their tune" after hearing my car was experiencing mechanical issues and going into "limp mode" because of damages to some of the components in the front end area of the car which is exactly where both accidents occurred. Being that I am the ONLY person who was present during both of these accidents (other than the deer) and the ONLY person who truly knows exactly what occurred, I told them what happened and that the car ran perfectly before the accidents.

This is the worst insurance Company anyone could ever have, they change your policy without your knowledge. They put me at fault for an accident I was not at fault for. They keep raising the monthly fees. All insurance companies are scams. I asked the universe to shut down this Dairyland insurance company and don't allowing them to ever even open the company under and another name. 'May the dust of my feet be upon this Dairyland and bring it to the ground and be no more completely eradicated.'. So shall it be, Ashe, Ashe, Ashe.

My husband was hit by an insured by Dairyland. Their driver was at fault and totaled my husband's car. Their driver was delivering packages for Amazon, and also the son of the policy holder so it was mentioned that they would not be covering the accident. Amazon has a supplemental policy that will cover but only AFTER the formal denial of coverage is made. It has been over 6 weeks and no denial yet with the "review process" not scheduled for 2 more weeks! In the meantime no rental car coverage and no reimbursement for my husband's car.

They seem to be good with the client online requests. I've had them on the Harley more than a year now. With roadside assistance and great rates I'm comfortable with their business meeting my needs in legal requirements...

I've been with Dairyland for over one year, and I have several complaints, my bill amount changes every 2 months. Not even quoted amount! They had overpayment of 206. And only returned 60. Then raised amount!

This company is committing fraud by charging me $199 after I cancelled my coverage. I have called numerous times and even talked to supervisors and they are all unwilling to settle this matter. I would HIGHLY recommend no one use this company or Sentry insurance as they feel they are too large to treat people with respect.

We are not customers of Dairyland Insurance, yet a private investigator claiming to work on their behalf showed up at our home and questioned my 11-year-old daughter without permission or an adult present. This incident had nothing to do with our household, and yet my child was approached and involved in a situation she had no connection to.

This company is horrible, Thieves I would need to say, when I started my policy I was insuring two vehicles one was registered in Florida and one registered in Georgia, I explained that I one was registered in GA as my license is from GA and it is my primary residence, they charged me a down payment and additional payments for both cars for an insurance policy for Florida only which was of no use to me in GA, once I found out about the discrepancy, I contacted them and they proceeded to tell me I needed a new insurance policy for GA and wanted to charge me again another down payment of $378 dollars for basic liability coverage for one vehicle, basically they wanted to charge twice for something I already paid.

The worst insurance company I've ever dealt with! I was with Dairyland for several renewals. This company took out extra payment just before the holidays, without my Authorization. That was over $968. In one month. I had to STOP AUTO PAY.. And all they said was it's due to a glitch in the system. I had to wait multiple days for a reversal of my money.. They have no compassion or respect for the people that this screwed over..

This is the most disgusting insurance buying experience I've ever experienced. I told the agent that I had held a US driver's license for one year and had five years of other countries driving experience. However, the agent recorded on the contract that I had 11 years of driving experience, thus the price I received was $382. I do not believe agents would lie about this. As a result, when signing the contract, this minor detail was overlooked (after all, who would check it?). One month later, I suddenly received an email that I had to pay an additional $1,300. I called to cancel the policy, and now they are even charging me a cancellation fee of $107. This is really a scam company, it's awful!

This company sent my confirmation that my payment had processed then cancelled my policy saying I made no attempt to pay. They never sent a notice that it was cancelling. I found out by logging into the app and the app telling me I have no policy. I called and the rep was rude and dismissive. I told her I had a ref # and she told me it didn't make any difference because they aren't showing it on their end. If I hadn't checked in on it, I would have gone the entire month without insurance not realizing it. She restarted it for me, for an extra charge and made a point to tell me the extra charge was because I didn't pay when I have a ref # that is attached to an email stating my payment had PROCESSED.

Police found their covered driver to be completely at fault (she received multiple tickets) when she pulled out at a stop sign and into the path of our truck. She had a two-year-old in the back seat who was not in a car seat or even belted in. Despite the police report, the representative will not cover the accident because we failed to not hit their driver's car. Nonsense. Their insured driver caused the accident. Period. Whatever the damage, it's on her. When I called to open a claim with Dairyland, I learned that the other driver had already opened the claim on our behalf. So at least they're trying to do the right thing.

Tried charging me double middle of my first month. Said they put in the zip code wrong. Said I wasn't going to pay double what I agreed and signed for. They offered to help me cancel and said it would go through the end of the month as originally agreed, paid and signed for. Nope. They tried charging me for the other half. I called them and they said they'd fix it but kept sending threatening letters saying they'll take me to collections. It's not even been more than a month. I've filed a BBB complaint and will be discussing this with some friend at the Oregon State Dep of Commerce. DO NOT USE DAIRYLAND INSURANCE ESPECIALLY IN REDMOND OR! Thanks!

Due to having a having a membership through AAA, I was told I would I could possibly find cheap insurance through Dairyland. I cancelled my policy prior to the next premium being due. Not only did they refuse to refund partial of my money but stated I owe them 256.00 after I paid 824.00. This company is horrible.

My account page on the website said my policy expired on Aug 6, 6 days from now. Then I get an email saying my policy was just cancelled today. I call them then they tell me it had been cancelled a month ago! These idiots need to get their act together. Not renewing with these imbeciles.

Typically, an insurance companies alerts a purchaser when it comes time to renew. I purchased one year of coverage from Dairyland. I did not purchase a second year. At the end of the first year, they charged my card for a second year without alerting or consulting with me. Calling or writing the company appears to be futile. I feel certain that unless I block them from my card, they will do the same next year. After several attempts at contacting Dairyland, there has been no response to my request for a refund, or to cancel the policy. According to many reports, successful refunds amount to approximately 50% due to a cancellation fee.

Don't use this company. They double charged me and made me email a bank statement to prove it, and they wanna wait a week before looking at it. I don't know if I'll get my $148 back! Plus, if you use their service for only a day, they'll deduct $50 from your refund. What a greedy business. Deceitful and slow to respond. Go anywhere but here, you won't regret choosing a different car insurance company.

My daughter and I were hit on 11/22/19. Dairyland is the insurer of the vehicle that hit us. The police assigned fault to the other driver on the scene. Today is 12/30 and Dairyland has yet to make a determination of coverage!! They claim, they are/have been unable to contact the policyholder, I found the person on Facebook, the person's business name and license number, and the person's family members along with other information within the first 3 days after receiving a copy of my police report. Dairyland has been using this excuse for over 5 weeks!! They won't even provide us with a rental car, which I asked for from day one.

I had called and cancelled my automobile coverage BEFORE it was due because Dairyland refused to offer a better deal. I found another company that had better rates. Then today I receive a notice from DAIRYLAND that if I refused to pay, they would "assign the account to a collection agency". Collection Agency?? What insurance company does that? In the past when I have changed insurance companies, I usually get a check for the unused prorated time left on the policy, this time I just figured I had no refund coming....but never got a threatening letter because I wanted to cancel their coverage.

As the person that was hit, I filed a claim to have my car fixed, I left multiple messages 2-3 times weekly, no return calls, I finally get ahold of someone 5 months after the accident, they denied the claim stating there was no evidence. WTF? I have pictures of everything, reports, everything.

The most horrible Automobile Insurance In the world! Please do yourself a favor and Stay clear away from this insurance. Pay the extra money and get a more reputable auto insurance like USAA, Mercury, StateFarm, Allstate, etc. If I could give them a negative rating I would. They use ** excuses to deny your auto insurance claim. You are stuck paying the car payments for a car that that is not drivable during this time because they refuse to fix your car after it has been damaged in a automobile accident. I actually had to report them to the Department of Insurance to try and get this resolved. I will never ever go the cheap route with automobile insurance again. Don’t ever use Dairyland Insurance!!!

My BMW stolen. They suck. It’s been over 30 days. Still no help. I paid my insurance each mo over 2 yrs. I have been treated like a criminal from the 1st person I talk to. No rental car. Nothing. It took 3 days to talk to a real person. You get better treatment at the power company. Lesson learned the hard way. Stick with a known name. DairyLand should stay with the cows. Not worth the paper its wrote up on. Don’t go with Dairy Land. Bad faith.

Save yourself money and headaches, don’t use this insurance company. They are shady and only want your bucks. I purchased a truck in another state other than my residency. The dealer and lender for the truck insisted for me to acquire local NC insurance before taking owner of vehicle even though I already had insurance in place on my other vehicles. I was completely over the whole car buying experience with hassling and hours upon hours of waiting. So, I agreed to obtain a policy with Dairyland Insurance. Huge mistake!!!

After the purchase I attempted to purchase coverage for my new vehicle to find out from all the other companies I called for quotes that they are not sold separately and is simply coverage providing Bodily injury liability, and property damage liability in high amounts and in fact is not even legal to have two insurance policies with the same coverage.

Don't get the insurance. Their customer service is horrible and they take your money without your consent and then cancel your policy without a reason and then don't refund any money back, don't waste your time with them.

My son was involved in an accident with one of the insured drivers on 09/27/2019 @16:41pm. No injuries. Thank God. But the accident was caused because she made an ILLEGAL U-TURN at an intersection that has a sign posted NO U-TURNS. It has the symbol on it as well. Not only did she make the turn she stopped after doing said turn and my son hit her in the drivers side rear end. The police and the traffic investigator accessed the scene found her at fault. She is given a ticket. I call her insurance provider (Dairyland/Peak property) to file my claim the next day. The customer service representative took down my information and gave me a claims adjuster name and number.. Which she was available til Tues.

I had to contact this company because this is the insurance the driver who hit us uses. Absolutely the worst customer service I have ever seen in my life. Completely uncaring employees who offered up below the minimum amount of information required. Spoke to them on Friday and then Tuesday, and on Tuesday they offer up they only do inspections on Monday and we need to wait another week. They didn't call back on the number we provided and instead left voicemails on an old non-checked number off of the insurance company paperwork. Adjuster was callous, curt, and uninterested listening to anything. I pity anyone that has to do business with this company.

My car has been down for sometime now. I finally thought that I had gotten the problem fixed so I purchased insurance so I could drive it legally. Unfortunately my car problem persisted. I canceled the same day. Almost two weeks later I emailed customer service twice inquiring about cancellation and the refund that should have hit my bank account by that time. Luckily I did get a response but unfortunately they would take out more than half of what I paid. I am very disappointed as a broke college student trying to survive. To anyone who may be inquiring they have cancellation fees.

I have moved and cancelled my policy on the day it was paid. Only receive a fraction of my cost back and still received notice from California of non-coverage because of lapse of coverage from Dairyland. Do not purchase! One star because it wouldn't allow less.

They accepted me, took my money and decided to cancel my policy. They didn’t even have the decency give my down payment back. If they was going to cancel me a month later they should of never accepted me in the first place. Don’t go to them or believe what they talking about. They will charge you high down payment. Take your money and leave you to find someone else just to pay more money. They should of never accepted Me in the first place. Going to say they didn’t know it was that bad but read me everything on my record while giving me a quote their for they knew what they would getting into. They just wanted to take my money.

I was involved in an accident with someone insured by them. Tried to file a claim against their client for damages. It took 5 days, multiple calls/messages and finally a call to the supervisor to get any response. Their "recording equipment" was not working so they couldn't take an official statement but had me go through it anyway, saying that they would call me back and get an recorded statement later and that they would let me know their determination at that time. They never did either, so I had to file with my insurance co. and they will go to arbitration. Everybody loses in this scenario. Horrible company, should be investigated by the insurance watchdogs.

Charged me double for one month and can't explain to me why and still tell me I owe for the next month. They are stealing money from people. Terrible customer service. Do not use this company. I want my money back. This is unacceptable.

Policy **. Set up a new policy. They offer a good low rate. Gave a discount when I 1st sign up. After 6 months they increase my bill 150.82. No accidents, no tickets, no incidents. Had to talk to 3 people. They hung up on me. Had to call back, when ask why they told me that they change my policy and rate. Got no email, call or letter in the mail. I was given only one option which is to pay the extra fee plus 6 months in advance then they will call me back in a few days to tell me if they can or can't lower my bill back to what it was when I first signed up with them. So they want all my money now then wait for their answer at a later time and wanted to record me saying yes I authorize this huge lump payment which means I can dispute later so they canceled my policy the same day I called. Now looking for a new policy last minute.