Dairyland Car Insurance Reviews

I started a new policy on July 6, 2018 with a local agent here in Pensacola. The lady that helped with my policy was very very nice and knowledgeable and was able to get me lower rates than what she has quoted me at first! She sent my ID cards through email so I could get my vehicle legal and everything went smooth. I then had to contact Dairyland insurance customer service and they was not helpful whatsoever!! They also told me I didn’t have a policy! The lady hung up on me when I started questioning where my money had went and asked her how I got ID cards if I didn’t have a policy! I hope to never have to deal with customer service again and will definitely be going through my local agent if I need anything!!!

No exaggeration within the subject title (Worst insurance company I have ever used!!!). I mean that with every fiber in my being. Check out their Google reviews, it's not filled with people that have a connection to the inside of the company like on this site. They screwed me out of 58 bucks when I sold my car and cancelled the policy. If it was more money I would have wrote the BBB on these cheapskates. These guys' customer service sucks, it takes half Hr to get someone on the phone, and once it took like 2 days of me calling to get a person on the phone. You use these guy, I guarantee you won't be a happy camper. Thank God I never got into a wreck and need to make a claim. That would have been hell. 2 thumbs and 2 big toes way way down. Find another company, don't give them your money!!!! You would be better burning it!!!

I was hit in a parking lot by a person that was insured by Dairyland Ins. I put in a claim with them for damages to my auto. I must say, I was treated with the utmost respect and compassion by the claim representative, Tasha **. Ms ** instructed me on what to do and how to do it. She always responded to my calls, she conversed with the auto body shop that I was using and also the car rental. Everything went extremely smooth, no complications, no waiting, the claim was paid to my satisfaction. It was a pleasure dealing with this company and I would give them 5 stars for what they do and how they do it! Thank you Tasha ** and Dairyland Ins!!!

These people missed their calling in life, they should have been politicians. The next time one of their employees tells the truth will be the first!!! If you get hit by one of their drivers like I did don't bother speaking to them, just immediately hire the biggest scumbag ambulance chasing attorney and you'll be in better company.

The purchasing process was easy enough. I found through a website my previous company recommended. Dairyland Auto Insurance gave discounts through my work. Seemed like a good company to work with, and did not find too many bad reviews online. Rates started off great, then when it came time for renewal, I was turned off from their company and decided to go with a better one. Policy renewal fees were horrible. Rates for the next year ended up being higher than their competitors'. Getting to a live person took quite a while. And when I tried to find out why rates were worse or to find out if they price matched competitors it felt like they were getting annoyed with me which made me worry about having to file a claim if I were ever in an accident.

I disliked the entire policy that I had and I didn't care for the company at all. They charged me an arm and a leg for my insurance policy, I had to pay $425 a month and it was horrible. I had no choice but to go through them because my aunt was the one who got me the policy and she said that Dairyland is a really good insurance to have. But I couldn't ever get sold of anyone anytime I called. My overall experience of trying to get insurance through them was completely and totally horrible. I ended up selling my car 2 months later because I just couldn't afford to pay 425 a month.

The insurance was reasonably priced and the down payment was inexpensive. Also had an SR-22 additionally along with towing and theft protection. I had this insurance through this company for a short period of time. And I would have liked to have gotten more information about the company when I received my insurance card as well as get discounts for safe driving. It was easily purchased through a company that finds best insurance provider based on driving record for lowest cost. However, eventually I switched to another provider due to increase of coverage and pricing.

Dairyland was one of only 2 companies we found that were willing to cover ALL of our vehicles, including a one ton dually, which is not a commercial vehicle, and out of those two companies, they were not only much less expensive, but actually willing to offer coverage even though we had just had a short lapse in coverage due to a bill not getting paid. So, in the end, Dairyland was the only company we were able to find, after both going through brokers and doing research on our own, that was willing to give us any kind of coverage. The lower price was just a wonderful perk.

Getting insurance was relatively easy. The customer service people are friendly, helpful and fast. I overall enjoy my insurance very much. I like broadband insurance for all my cars. It's the most economical. I like quality things at an affordable price. And they allow me to pay online. But they charge a late fee and they charge to pay with a live rep. I would like to get better discounts in the my area in the future. I would also like to bundle my insurance, house, car and life. They do not offer the other three. Insurance never seems worth it till you need it. They have always come through when I needed them. I recommend it to everyone I know.

The price is affordable for me being that I'm on disability and my income is limited to a low price. They allow me to make monthly payments instead of paying for it all up front. However, customer service is really bad when I have a problem and I can't call directly and talk to an agent. I am transferred to a hotline and have to talk to a completely stranger in another state where they have no idea what my problem is. I wish to have a more personal relationship with the agent locally.

I have had a great experience Dairyland. I purchased through a insurance broker and enjoy the insurance and although it is expensive it is cheaper than other policies and a competitive price. I have been with the same company for years and it covers all of my vehicles. This is the only company that provided Broad form coverage to cover all of my vehicles. This was the same price as insuring only one vehicle so was the best deal on insurance that I was able to find. I am happy with my coverage. I do not like that auto insurance has gone up so much in Colorado that it is almost unaffordable but comparatively this was the best deal I could find.

Purchasing a policy from them was quite simple. They asked all the same questions as others and quickly pulled up my driving record to obtain my quote. All the people I talked to either in person or on the phone were all very friendly and extremely helpful. They answered all my question and were very patient with me while I was price checking different companies to fit my budget. Overall a very dependable and helpful company to go through. I like that they're one of the cheapest places I've went through. Also they work with me on a set due date for the entire 6 month period which I'm sure other places do as well. I've just became very comfortable with this company after being with them for multiple years.

Dairyland is a great company. It was curious and understanding when the payment was late with late charges. Great people working for that company, very helpful in understanding the policy. Also, can make over the phone payments, sometimes goes it on weekends to take payments being courtesy. It’s a great experience because they do as much as possible to help you get the best coverage for your automobile and for the people who besides you will be driving the automotive. It’s a great place to let someone know to go get insurance at.

They are very wallet friendly and extremely simple to get set up and started. I had zero frustrations or problems getting insured. They also are super easy to make payments. They have really been great from start to finish for me, friendly employees, great prices and will work with you to help in any way they can. However, they don’t have any local branches to go in and speak with an agent. Sometimes over the phone just doesn't cut it and you need that face to face agent time.

I called the phone number and gave them my information. They told me I couldn't start a policy because my SR-22 required paid in full. I know for a fact it doesn't. So I said, "Ok, thank you, never mind, have a good day." When they realized their mistake they called me immediately to correct. It's more affordable than the usual companies, though it still has a high price. It is very difficult to find a physical location too. I had to travel 15 miles in order for the verification check was done. But bills are very clear and easy to read and it's easy to speak to a representative to solve my issues. Overall, I'm very satisfied.

I didn't like Dairyland's service overall. The purchasing process was a lot to do. They were my first insurance and their start up fee was so much. And I think it's not fair. Plus, their monthly payment was really high. I would improve what they offer and give bundle deals. They didn't even give me roadside and I needed it. So I changed to State Farm and I love them.

Great company, always handles business well. The staff were always helpful and friendly. The grace period is nice if you're short on a payment. Road side assistance always came in handy you never know when you might need them. Furthermore, they have quick sign up. Has a good payment setup. However, it's just crazy how much it costs a month. 140$ liability and I've never been in any accidents other than backing up into a parked car. And I'm 31. It never went down in my 20s.

The price was great and reasonable and the locations were convienient in Bakersfield. They are very nice and seem to show compassion to your needs when you are getting a quote and/or considering using them as your insurance provider. But the price you pay is just to have a paper stating that you have car insurance because when it comes to actually using that insurance on damage to your car they have so many excuses it why it isn't being handled appropriately and within a reasonable time. They were procrastinating and either being rude and/or avoiding my calls. Totally unprofessional I feel that they can work on their people skills.

My overall experience was a good one although I never had a accident or incident where I needed to file so I'm unsure how that process would have gone. I had originally called around and after talking with a agent and feeling confident with the numbers I agreed to purchase Dairyland. The cost was very affordable and I could easily contact and talk to a real person if needed. I was always treated well when making payments and although any contact was very rare the people were friendly and helpful. Additionally, it was also a company that had been around for some time and had a good reputation. While I had no complaints, I did switch to Geico insurance because their rates were lower.

I chose Dairyland because when I purchased my vehicle from the dealer it was the insurance they recommended and I am very glad I did. I was approved and covered after a 5 minute phone call with an excellent rate. Dairyland is the second company I've gone through on my own. I love the price of my insurance plan as it is much cheaper than most quotes I received. Also I love how easy it is to make a claim. When I had gotten into an accident I simply made a phone call, took pictures of the damage and received my estimate.

They were cheap and helpful. #1 on my top ten. I'm considering on switching. All companies should be like them, it would save a lot of people money, they helped me a lot. Purchasing the insurance went Smoothly and it didn't take long at all, they did their job perfectly. They stayed on task with smiles on their face. Perfect place, Absolutely love it. Love how they compare prices, and give you options. I would recommend it to everyone. They are caring and no hassle. I wish they would give you more than a few weeks to cancel, but other than that it's a super wonderful company.

I liked the company and it was close to home which was very convenient since I didn't want a insurance company that was very far away. It was the best price for the policy that covered my husband and myself. Customer service was great too and always answered any questions I had. They worked around my work hours so I could come in to do all the paperwork that I needed to do. The process of purchasing my auto policy were easy and informative. It also didn't take very long like other companies I've dealt with in the past. They were extremely efficient. However, I disliked the hours they held for the office and they cycled through staff extremely fast.

I really like that they do all of the work for you. They research all companies available to them so they can make sure they find the lowest rates for you. From the time you contact them to the time your policy is in effect is usually only a day or two. If you contact them early enough, you can have your policy the same day. The only thing I dislike about this company is their cancellation policy. If your payment is not made on or before your due date, they terminate your policy. You get no extra days like most other companies to make your payment. But overall, my experience has been positive with this company.

They are friendly, and have very reasonable prices and someone is always available to talk to about any problems you incur. The policy is very easy to read. The customer service is excellent but to start the policy it takes days for the charges to clear my bank and has messed up my bank account. Discounts are often offered but then when you receive your policy the discount has been taken away. This has happened to me twice. I did not find it as very good of a practice. I wish their rates were a bit lower and offer more local offices and 24-hour service and easier options to pay. I would also wish they would give you multiple vehicle discount.

My needs have been met. I have had positive experiences with my current broker. She has always been able to help me right away and she has been pleasant every time. Due to my current situation, the insurance company depends entirely on cost on a monthly basis. As long as the premium is one I can afford so that I meet the minimum state requirements, I am satisfied. But I would like to reduce the monthly premium so that it is much closer to the amount when paid in full. I understand the incentive, but the monthly premiums are considerably more when you add them up.

I called around and they were the cheapest. They have great coverage for what you need and it was pretty easy getting the insurance. After giving the lady my information she called me back fairly quick with the results and my monthly payment. The ladies are very welcoming and genuinely nice every time you talk to them. I like that they do not up charge for SR-22. They also take my monthly bill out of my bank automatically. However their location is a little far from my home if I had to go in and make a payment. If you miss one payment they cancel your policy but if you pay your bill with in a couple weeks they will let you keep your policy. I am very happy with them!

I like Dairyland Insurance because they have the most affordable rates that I can afford on my own income. They seem like a put together company and they are very respectful. The process of purchasing my insurance was very simple and I even did it online. If I had any questions I was able to call them in the office and they happily walked me through. Once I made my payment, also online, they did not waste any time with getting my paperwork emailed to me. I was even able to sign with an e-signature. Today my policy is still wonderful and I am very pleased with this company, the policy and rate they have given to me.

I no longer have this insurance because I didn't like how much they raised my insurance, like double the amount, for my fiance driving without a license. There was no accident involved and then my monthly payment skyrocketed. Other than that, the ladies I went through were very nice and always helpful when I had any questions. I just could no longer afford the payments so I had to switch companies.

Overall Dairyland is an okay insurance company. I purchase my insurance from the same place I purchase my car and that was very convenient. I like that my insurance company offers roadside assistance. Over time my rates has decreased and they have good customer services. When I need them all I do is call and once I talk with an agent they are very helpful. The policy was kept very simple and made it easy to understand. If I was to buy a new car I wouldn't have a problem adding that car to my policy. However, I would not have the person pay out of pocket for roadside assistance and I wish they would offer a rental when I break down. I do see the purpose of paying insurance then paying a deductible then have to put in a claim to get your money back.

My overall experience with Dairyland Auto is better than other insurance companies. They treat you with great respect and it's clear they care a lot about their customer. They are very reliable and will help you at all costs! While I am very happy to have this insurance, I dislike how long the waiting is. It takes a long time to get what I need. Other than that, everything else is really good!

My experience with Dairyland Auto has always been good and joyful. They are flexible and able to work with you. I can call them on the phone and get an extension if need be. They make switching tags and adding tags easy and hassle free. Prices reasonable as well. Furthermore, they work with you and make things easier on the consumer. They give you a decent amount of time to pay and they are understandable about everyday life struggles. When I was purchasing my auto insurance, I looked up insurances and went through a small town office where they looked up more insurance policies and worked with me until we found one I agreed with which was Dairyland.

I had good experience with Dairyland. Paid the bill every month and thank God I didn't have an accident! I used them for about a year and I didn't have any problems with them. I like that they had a local office. I was put on a silly restriction, I had to pay for it through my other policy and Dairlyland didn't require it. It was a huge difference in amount each month, $40! That's a huge difference at the end of the year! But after the time passed I went back to my old insurance, they are simply cheaper. Also, I get a great deal on bundling life and home. The bottom line with insurance is price. All of them have about the same policy.

Good rate on older cars/antique automobiles. It was easy to pay at the office and online. I had an insurance broker when I was using this company. It was one of the only companies at the time that would insure a young person with an antique car without having to be on a parent's policy. However, it's not a large company. Also, I sometimes worried that it's not being one of the big wigs that I would have to compromise services or have issues when I needed to put in a claim. Other than that I liked Dairyland Auto Insurance.

I have autopay which is good so it does not lapse. They also carried a SR1 when I needed one for a pretty good rate. However, because I have been with them for some time with no claims I should get a safe driving discount. But I have paid the same price for years. I will be moving out of California soon. I am hoping the insurance rates will be lower.

I've been with Dairyland for years and I love everything about it. It was so easy to get the insurance and the customer service is great. And adding dependents and adding multiple cars didn't take long. They also have many discounts and they have more than just auto insurance to offer. They are great. I would recommend them to everyone.

Dairyland Auto Insurance is probably one of the best out there. It is pretty far away from my home location though. But the price is very affordable. Even though I have liability, if I was to get full coverage, it would have still been affordable. I definitely love my auto insurance company. My overall experience was pretty good, the process was very easy. The employees there are very respectful and knowledgeable.

I like the fact that I obtained my insurance online through CoverHound. Also, the fact that it is affordable and dependable insurance. The process was quick and easy. It took less than 10 minutes. I also like that my insurance can be paid directly from my bank account so I don't have to worry each month about making the payment on time. The only improvement would be easier access to an actual person when I have questions. It's not that you can't talk to somebody because you can. Dairyland isn't different from any other company by doing this but sometimes when I need to talk to a person I don't have time to go through whole process of getting to a person. Even so, the overall experience obtaining my insurance was wonderful. I would recommend both CoverHound and Dairyland to any of my family and friends.

I can honestly say I have no problems with my auto insurance, my agent is fast and I have been with them on and off for many years. The price is low, and it was the lowest cost I could find. The location to make payments is near my home. The only thing I can say is I wish I was not forced to have auto insurance at all as my house struggles with the basics but it's state-required insurance.

I am very satisfied with Dairyland. When purchasing the policy, I was in and out of there quickly as there was more than one agent working at the time. They're a very respectable company who stands behind their name. They're a reliable and friendly company with competitive rates. They have instant approval and with no hidden fees or requirements. They made me feel like family. However, they could have an office in the area I live in. They also need more advertisement. There could have been fresh coffee and or a water cooler for clients. This make it feel more inviting. It's too bad the other insurance company could not give such a great saving like I get from Dairyland insurance. I will be a customer for life with them.

I get full coverage with Dairyland and I get accident forgiveness. And if I get into an accident they pay for all damages. Also, I have no problems with making claims and talking to the insurance people at anytime. I love the people. They're very patient and friendly. They are always there to help you whenever you need them. They understand everything and they listen and talk to you. The price of the insurance is pretty high however and it gets hard to pay. It could be a lot cheaper to help out us people who have to pay so much for nothing.

Overall the purchasing process was amazing, I did a quote online and ended up calling them. The representative that I spoke with was very helpful and he made completing the process very simple. I love that they are always just one call or email away, whenever I need them they make every effort to make sure that I am well taken care of. I will never change insurance companies because they are amazing. I am with them until the end.

Dairyland Auto Insurance is beyond nice and convenient. They help me and provide so much for a cheap price. They offer a lot more than what other companies were offering. They also are very easy to make a payment. I can call and make a payment online or I can come in office which is a mile away. They are open when my husband gets off work so he can go in and make a payment for me. Also, once the lady in the office waited 10 minutes for me to come in and make a payment. I'm glad I found this company.

The price is very reasonable for liability. However, I dislike the charges for sending out a monthly bill. They should make it easier to be billed monthly without being charged so much. But other than that, the agent was very easy to work with to get the insurance set up, was very helpful and friendly. If I have any questions they are prompt to answer. I will recommend Dairyland Auto Insurance.

The price versus coverage seems to add up. And the price is what prompted me to switch companies. So far, I'm impressed with Dairyland and I'm sure I will be satisfied with the service when I need to use it. I'm satisfied with my choice.

I'm really satisfied with Dairyland. The whole process of purchasing our policy was really easy. We were able to do it all over the phone. And when I need new insurance cards or binder they mail it to me. It's all really carefree in my part. And I like their rates the most and how easy it is to make a payment over the phone. I also like their customer service and how they always look to see if I'm getting the most coverage for the best rate. Sometimes I have to wait on hold while they pull up my information but that's really not a problem. I would and have recommended them.

Dairyland Auto is great. I like the friendliness and how helpful they are over the phone even before you are a customer. I also love that I am able to get my insurance card thru email. It makes it so easy that it's just right here on my phone. That way I never lose it. Additionally, they were very informative and their representative had no issue explaining things to me without talking down to me. She made sure I fully understood everything and that all my questions were fully answered. A lower deductible would be nice though.

Dairyland is cheap, reliable and good insurance company. It's what my company offered for bad credit so that's who I got. I just pay my bill and have my insurance. I'm happy with them and I won't switch from them.

Great experience which have helped in a couple situations. Purchasing the auto insurance policy is not difficult and is done quickly and efficiently. But I wish it would cover a little more and if they offered a rental car when your car is being fixed. Nevertheless, it is affordable and the people I deal with are efficient, polite, patient and understanding like this fantastic man, Norm from Bowling Green Ohio. Also, easy access to the insurance company. I love it. Couldn't ask for better insurance.

I started an auto policy with Dairyland (despite bad reviews) because they advertised low prices. Come to find out, it was far from the truth. So I switched to Esurance and attempted to cancel my policy with them, but they claim it takes "10 business days" to cancel a policy! Yeah, complete bull. Every time I call in, the uninformed agent always ask, "Did you cancel your policy?"... Ditto! Look at the notes in the account and you will see that!!! It literally takes speaking to a supervisor each time to receive proper information. The agents don't care about the service they provide, nor do the supervisors. An agent "promised" that she'll follow up in 24 hrs and 3 days has gone by. Let this be a lesson, stay away from these shady people!

Dairyland is a great place and it helped me out so much. I don't know what I would have done without them. I didn't have any thought to how to even get started but they helped me when I walked in. They set me up on a plan and it was so easy to add my boyfriend when I needed to and help get something off his driver's record that shouldn't have been there in the first place. She put my info and I paid the down payment and I was good to go. It was awesome.

It was easy to enroll at Dairyland Auto over the phone, they walked me through the entire process, made it easy to make my payments and did most of work for me. They made everything simple and understandable too.

My husband called many places to get a quote and everything was expensive due to both of us being under 25. When we called Dairyland Auto Insurance they gave us the best offer for the same coverage. It protects us and we have full coverage on our family car and part coverage on our work car. We like that they always answer and are friendly people who genuinely help. I like how the business is and how they take care of their customers. But maybe they should add more people to answer phones more promptly. Otherwise a very great experience overall.

I like how well maintained Dairyland Auto Insurance is! Awesome customer service and super friendly! Also fair prices! However, I would like them to improve on their accident forgiveness! I don't like how short of time you have to report and get everything in on time! Also maybe offer some more offers. But I loved how easy it was to sign up! They pretty much did everything super quick! They also didn't make me pay a back balance I had previous so that was pretty nice of them to do!

I recently had an issue with Dairyland Insurance canceling my motorcycle policy so I called my underwriter to see if they could make heads or tails of the situation. They called Dairyland & were told that I had not made a payment since March, a payment had been made through their website on 4/11. My payment was due after the 16th of each month, I scheduled my May payment for the 18th. I had been checking my bank account to see if the payment had gone through, it did not. I then went on Dairyland’s website & it said my policy had been canceled. When I spoke with the underwriter again she told me that my payment is technically not due until the 20th of each month. I have switched to another insurance company which was a whole lot cheaper. As one other complaint that I read mentioned, my monthly premium kept increasing & I had never reported a claim in the 2 years they covered me.

I saved a lot of money when I changed to Dairyland and I was able to make payments at 6 months at a time so I didn't have to think about that bill. Very affordable, prices are always the lowest I've ever seen in California and the customer service is always very helpful as well. You can always get ahold of someone via telephone. I was very satisfied. But not enough close locations, closest location was over 40 miles away. Also lowest coverage really only cover the other driver so if you get in a crash your car is basically gone.

I signed up for Dairyland Auto insurance through Freeway insurance. Went in and was quoted $95 which wasn't be since my car was brand new. Got all my stuff in the mail a few days later with a list of things my policy covered. Price was great being that I was quoted $230 at AAA auto insurance. However, after an accident on Christmas Eve I called to fill out an accident report and get a case number. Lady was really rude and didn't even seem to care. I have a 3 month old in the back and was hit into a middle divider. They have great deals but also got very crappy service when dealing with filing an incident report. No one should have to go through being ignored or getting an attitude from someone after getting in a car accident.

I like the very reasonable prices Dairyland Auto Insurance have to work with. I like how they are very prompt and getting back to you when you have questions or concerns!!! I wish I would be able to pick my due date but they do work with you. I'm a very satisfied customer. Our family uses this insurance my husband and myself included!!! If you are going to pick an insurance company to go with it should be Dairyland. They are awesome.

Dairyland is the number one insurance that I would recommend highly for anybody. They were better than any other car insurance in Bakersfield Valley. It was my first car and they were able to give me Insurance. Went without it before I had a license and as soon as I got a license they were able to switch me over. They gave me the best secured I can ask for. Thank you so much. Appreciate that and I would not have it any other way.

Very good, fast and friendly service. And work with people. Purchase only took about forty five min with a low start up cost and very convenient location in a small city in Carlinville IL. However Dairyland does not seemed to be offered everywhere. Only in rural locations which sucks cause I really like them. I wish they had them in big cities. When there is not one around I go through Traders Insurance which is the second best. Their rates are a little higher but not much given my rough past of not always being able to afford insurance like I am supposed to. However my rates are a little higher than an average 32 year old woman should pay. However Dairyland never did anything wrong and if I was gonna be a couple days late I got a 5 day grace period with no punishment or late fees and that was great.

When I was telling my friend that I had State Farm and I was paying 200 a month, my friend then said I should change insurance company and ever since I have had Dairyland. The company offers really good prices compared to other company. Even with tickets I still pay a really cheap price for insurance which is good because as a mom to 3 I can't afford expensive insurance. Other company go up with every little defect of your driving record which is crazy if you ask me. The company meets my standards for insurance and I haven't crashed so I haven't tested it in that department yet but so far from the service it's offered me I am a happy customer.

Everything seemed perfect during my purchase. They showed me all my opinions and what's best for me. Good process and people to walk you through everything. I enjoy it because, of good service, prices they got be great. Others I know enjoy the prices. I enjoy all features. It got me best. I'm very happy with Dairyland and it's just amazing. Love it and I advise everyone to work with them. And hopefully whoever joins they fit them and love it as well. Safe on insurance with them so I'm glad I joined now. I'll be there for a while. Thank you.

Dairyland Auto Insurance is cheaper than most so it's affordable for me plus they had a policy that allows more than just State required, $50,000 bodily injury and it includes car rental and it's full coverage. Thy had a good deductible that I felt was good for me without having to pay a lot to get my car fixed. They offered me more for my money. The purchasing process was fairly easy. The people were very knowledgeable and friendly. They made me feel at home and they did an automatic bank transfer so I didn't have to go in each time to pay until it was time to renew every year. They didn't try to force me into another policy, they worked to find the right one for me. I just had a great experience.

The process of purchasing my auto insurance policy was very pleasant and fast, and my agents were very friendly and made a point I understood everything I signed up for in the program I wanted or may want. I enjoy the easy payments and the fast help when needed which was only once. Quick to receive my check and place to take my car. I like the options of paying in full or in payments. But I would like to see customer points program like other insurance being with them for over six years. Maybe I'd see a reward or a loyalty check.

Best service ever. I like that they have an office locally in my county. The insurance company is actually in the same town that I live! It is only six minutes away from my house. Recently, they have made it to where we can pay online.

I like the payment options that come right out of your checking account. And now if you do good it goes down. But have not seen it go down. I have had no accidents or anything. They're robbing me. They are really high insurance and I wish they had better deals especially for good driving record. The whole state of Nebraska sucks on that part. Insurance should not be that high. I'm looking around to get more quotes. Keep searching around for different quotes. I'm sure you can find better deal somewhere else.

I purchased my Dairyland insurance over the phone and the woman I talked to was really nice. I like that I can always get a hold of somebody when I call and they try to be helpful, which I appreciate. I just don't think this company is for me, they don't explain the policies to you well enough, and then when you're in an accident they make a stressful situation worse. When I crashed my car they told me to take the loss. It was my first time ever getting insurance, and although I like that people are covered if they're in my car, I was blind sided when I found out I wasn't entitled to any money towards a new car. I won't use them again.

I like my insurance company. Fair prices and I like the convenience of the different ways to pay my insurance monthly. I like my agent. He is very kind and answers all the questions that I might have about my automobile insurance. I am extremely happy with the insurance provider that I have chosen.

My experience with Dairyland has been a good one. They had met my need as a insurance agency. They are helpful and polite. I can not only go call but go online and have easy access to my account and payments. I like that I get alerts when payments are due and if it does not go through I get notified which is a relief when I am too busy to keep track or slips my mind which happens more often than it should.

It is reliable and dependable coverage. Tow in is a bit more to have extra a month but is worth it for emergencies. I like the liability coverage and it is inexpensive for families like mine on a budget and gives me the minimum state law required insurance, and that gives me peace of mind. I like the tow in feature but it requires me to pay out of pocket when I need to use it. This is an inconvenience to me because I don't always have that kind of money and it should just be covered instantly.

I contacted Dairyland Auto Insurance following my research of some of the different providers that are available online and after receiving a quote from the representative that I spoke with I decided that this company had the best price plan for the service I needed. I like that the company provides you with the option of whether or not you want to make your payment on a monthly basis or you can prepay for an extended period of coverage. But I do not like the fact that their customer service department can be hard to contact and I have had experience with rude Representatives during past encounters. I'm looking into other options.

I have full coverage and I pay 140 a month. The rates are low and the monthly payments are decent. My rates will not skyrocket when my 16 year old is added to my policy. It has never relapsed. The workers are nice. When I need them they are there. Dairyland Auto Insurance is excellent to work with.

Great people greeting in a timely fashion and answered all the questions that I asked. My family needs safety at all times because I have 4 kids. Roadside assistance is greatly needed and included in my policy along with towing. However, their service is hard. I was stuck in a parking lot overnight one time with my kid. We pushed car 2 miles. Wasn't able to reach them until 7 next morning in Concord and it's been a long time on the phone trying to get to speak to a real life operator to ask simple question.

I like the roadside insurance, total coverage, cheap monthly payments and the customer service is also really great. Anytime I have any problems they always are there and solve it asap. I'm very satisfied with my insurance company, their staff and the way they are on your side. I wouldn't trust any other company even if they offered me money. No other insurance company has exceeded my expectations.

Dairyland's insurance isn't the most protected insurance, but you pay a lot less than your main brand auto insurance companies. That's what I needed most, so it keeps me there. The policy isn't terrible either. I had accidentally left money out of the bank account, and when it refused to draw and end my policy, someone had contacted me and helped me get a new policy (the same I had) with no trouble. But it is difficult to end your policy with them, should you choose to. They should make that easier instead of making you jump multiple ropes to get your policy cancelled.

Our local insurance company recommended Dairyland Auto Insurance and helped me with the entire process. Agent is friendly and helpful. It is easy to manage my coverage and they have a great variety of payment plans that suit my needs at this time. I really like this company.

It was quick and very easy to sign up for my policy and they offered the best prices overall. Also, every customer service representative that I spoke with was genuine, and seemed to actually care about making the process and easy as possible for me. But they are so small that it's hard to find relevant information I.e. reviews, prices, general info. Other than that I truly cannot think of any other negatives in my dealings with Dairyland. I was seriously surprised at how affordable my coverage was. Especially compared to larger corporate companies.

I like the price. Cheap monthly payments. It's safe and can pay online. I have never found a easier company to work with. We love this company. They go out the way to help you any way they can. They care about the people. Easy to file a claim, never any trouble at all. Never put on hold. I will never change companies at all. I will tell everybody to use this company. It's number one in my book.

My overall experience was very pleasant. I did not purchase the policy directly but the company I used was close to home. The staff was very friendly and helpful. The office was clean. I was able to do almost everything online and when I came to the office there was a very little wait time. I like that it is very affordable and I have several options to pay the premium. I also like that I can have the premium deducted from my account directly for a discount. However, in order to get the lowest premium I am forced to get an extremely high deductible. I also would like to have road side assistance included at no extra cost to me.

Dairyland Auto Insurance is easy to purchase and keep insurance through them. I like their price. It's affordable to me on my very small budget. Also, I don't have to wait long on hold to talk to a person. People are usually friendly but a bit daft. However, I do not like the coverage for the price. I'm not happy that when we removed my husband's SR-22 requirement the price on my policy went up instead of down. They are not very good at handling claims too. Played telephone tag last time because their communication between departments is crap.

THE worst insurance company EVER! Filed a claim with Dairyland FOUR MONTHS ago and it's still hasn't been resolved. I have been without a vehicle for four months. They finally agreed to pay for a rental for one month but it wasn't until one month after I filed my claim. Each time I've called in during those four months, to as where they were at in the claims process, they were ALWAYS very rude and ALWAYS gave me answers like, "it will take as long as it takes".

My experience with Dairyland Auto Insurance was easy enough that there was not a lot of hassle. It did not take long at all to get our insurance for the car. The auto insurance is very simple and they seem to have good people working there. Dairyland was better than many of the companies I have previously been with in the past. Most places are more complicated and harder to understand and Dairyland broke it down very nicely for us. We were able to get something that covers a little of everything. However, their pricing could be better as we only have liability insurance. It seems that prices are becoming impossible for most people to afford even though it is mandatory by law.

What I like the most about Dairyland Insurance is that they're very affordable, convenient and fast as I am a mother of 5. I don't have to sit in the office no longer than 20 minutes. They also send me a bill in the mail as a reminder to pay my insurance. I can pay online or go intoa my insurance office which they are really nice to my kid.

I had this insurance before. Canceled my policy and rejoined with my fiancee. I went through a third party who found me the lowest rates possible. Every search brought up Dairyland Insurance and made the experience very easy and helpful. They have great customer service. I had one problem with them but they acted swiftly in resolving the issue. They even called the DMV to have the issue fixed and went the extra mile by having the DMV refund my money. The overall experience was great.

It is easy to pay online or through a side holding building through Dairyland Auto Insurance. It is not the cheapest, but it's not a bad price for what you get in the policy. You can add on to help out too. However, I would make it a bit more affordable especially for those of us that need the least expensive stuff. But overall, Dairyland is a good company. They are honest, helpful, and worth the money. I have yet to try anyone else because I'm still happy with them.

They are very good and fast at getting you a quote and the quote will be a awesome price and very cheap. They actually the cheapest I found and I had my quote within 5 mins. The woman who helped me was very nice and knew exactly what she was talking about and my monthly payment never changes. I completely love Dairyland Auto Insurance but for some reason every month even though I pay my bill right on time they always send me this statement saying my insurance policy will be canceled this date etc. But it is overall a wonderful and very reasonable company. I am happy with my insurance quote and service.

It's cheap, fast, and convenient. You can pay by the month or 6 months or a year which makes the insurance go down. They email you quick and walk you through the whole process of which coverage you decide you want. I really enjoy how they speak to you instead of a recording. However, prices could go down a little and they don't always send you a card in mail. Usually email it. But they actually mailed it to an old address. They also do not send reminder to make your payments so you don't relapse and get a ticket or avoid trouble of not having coverage. I can find better quotes somewhere else.

Dairyland Auto Insurance has good coverage and decent prices. They're reasonable to work with and very friendly to talk and deal with during any situation. I would recommend to family and friends. Very understanding company. Also very accommodating to people's situations and with making payment arrangements. They should take into consideration not everyone has great driving record and shouldn't charge a ridiculous amount for insurance. But they're a good starting insurance for younger people who aren't familiar with insurance. I dislike that their is no office in my area though and that I can only speak with them over the phone. Fairly decent overall with professionalism and with doing their job in general. I do like the name of the company. It is very unique and original. Not something you would think of for a name for an auto insurance company.

My overall experience with Dairyland Auto Insurance has been great. They cover any car. I have a floating insurance with them and it's pretty awesome because I can drive anyone's car and still be covered. I wish all insurance companies had options like this. I would love to be able to find a local agent in my area to help me day to day with my insurance needs though. But for now I will stick with this one because they have the better coverage than any local insurance agents in this area. Although it's a bummer that they are located out of state because it makes communication hard due to time zone difference, I would highly recommend this company to family and friends because it is a great benefit to be covered no matter what. They are very helpful and affordable, have friendly and dependable customer service. They're always there when I need them.

I have tried many different insurance company. And none of them have quite fit my budget and didn't give me the coverage I wanted. I have been with Dairyland insurance for almost a year now. And I love them. They have different payment arrangement which make it easier for me. They also had three different plans to fitted in my budget and gave me the coverage I was looking for. There is always someone available to talk to whether it be on the phone or email. It would be nice for them though to have a app to renew my insurance and to file a claim. That would make it easier on the go.

Honestly I was 100% happy with this company until today. I am set up for automatic payments with this company and today I found out they canceled my policy without notifying me so now instead of paying 230 every month I have to pay 245. I am beyond pissed right now because now this month I had to pay 300 and I'm on a budget. This is beyond ridiculous. If I had known the autopayment didn't come out I would have taken care of it ASAP. I always pay my bills on time! I even got on my account and it said payment due to sweep in two days. Dairyland Auto is shady and will nickel and dime you. I will be looking for new coverage ASAP!!!

Called the claims department of Dairyland Auto, my son recently totaled his truck. I spoke with Anna, couldn’t believe how rude this lady was! She was apparently having a bad day but, that’s not fair to treat me that way. The helplessness I felt when I ask for her supervisor and she refused to pass me on is something I hope no one else goes through with this lady. Anna put me on hold until I calmed down... lol really. About 5 min later I hung up, I didn’t call back because I realized I had no chance of getting anything done. Since my wife’s name is on the policy I wanted to find out if I would be responsible for any damages, my wife works past the hours Dairyland is open so she can’t call to get the information. My son has called and left several messages for Anna with no return. This is the kind of service you my be facing if you choose this insurance carrier. Not worth it!!!

Received renewal bill and it asked for full payment. Contacted customer service on a SAT. Was told because I had paid in full the last time that they assumed it was to be paid in full this year. Told her I wanted an installment plan. Was given option of 3 or six payments. Asked for 3 and she told me premium due at initial payment. After reviewing notes that I had taken, saw that first payment was almost half of premium due. Called back two days later, first call was on SAT. Customer service told me computer was done and to call back in an hour. I verified that I would have to jump back into the waiting line for service? Said this was unsatisfactory and asked to speak to a supervisor.

Dairyland Insurance/Sentry Insurance is the worst auto insurance. Not only do they like to Deny Claims but also lie to you. Filed a claim against their policyholder and they accept that they were at fault and asked me to submit photos of the damages on the app. Few hours later, Claim Adjuster calls to tell me they will need more time to investigate. Few days later I called to check on the claim and they wanted to go with 50/50. I called my insurance to get this situated since this insurance company definitely playing games. I just got a letter today that they denied my claim! Insurance Adjuster was super rude and never returned any of my calls. Stay away from Dairyland/Sentry!

I purchased auto insurance through Dairyland, I paid for a 6-month policy. I received a letter saying my discounts had been rejected & homeowner, *bill $11.62* no explanation as to what they needed. Well on 2/14/2018 my policy was cancelled. This was due to them not receiving proof of ownership, which I did email them proof of ownership 2 weeks after I started my policy. (Today 6 mos) I was told this...my policy was to be in place from 8/22/17----2/22/17 they cancelled it two weeks before my policy end date due to a $5.43 charge for I'm still unsure what that was for.

We have auto insurance with this company and it's terrible. My husband was hit on the driver side (he was not at fault. The other company has already took responsible for the accident) but my husband was thinking that if we went through our company it would have been a lot faster. Nope it's not and the adjuster called me and said I need to turn in my rental because the shop that we took our car to was not working on it. She (Alejandra **) and her Manager (Megan) was so rude but she did not say that it took her almost 2 weeks to send over their adjustments paperwork. THIS WILL BE MY LAST MONTH WITH DAIRYLAND INSURANCE!!!

I was rear ended in a McDonald’s drive-thru by one of their insured. The guy was totally at fault, he gave me his information. I didn’t give him mine (because he was at fault). I didn’t submit any information to my own insurance (because he was totally at Fault). I didn't file a police report because it was on private property. I submitted ALL the paperwork/photos necessary to his insurer to file a claim. Two weeks later the agent called me and said that they wasn’t going to pay me for my damages, because it’s a word vs. word claim. Saying he said I backed up into him because I forgot something on my order. I told the agent he was lying, and the agent said but it could happen that way. I continue to prove to the agent that it wasn’t my fault by saying I had Four witnesses in the car with me to call each one. The agent responded a course they will agree with you. You guys rehearsed what to say.

I had Sentry insurance in KY and I had no issues with them at all. I got Dairyland Insurance in AR with no idea it was Sentry. They raised my rate before the first payment due to them saying they count that I live in a travel trailer I own as ownership. I found a company that was $45 month cheaper for the same coverage, so I sent in a written cancellation for the policy. I then received a letter that said they were unable to cancel my policy, as the provisions of the contract state that cancellation would be effective on the date the request was received OR at a later date and this policy didn't expire until Jan 2019. So, unable to cancel. So what - they get to choose if the date it's received or a later date? They terminated my policy for non-payment - even though I had already canceled it. This doesn't make any sense at all. Stay away from them, as they seem to make up their own rules. And they are not to help you.

My month bill is $193.00 a month. I cancelled my policy halfway through the billing cycle and got a 7.07 refund for the other half. When I called asking why the refund was only 7.07 they told me it’s because I got charged a penalty for canceling. They also make you send in a written notice to cancel. They are the worse company to deal with for insurance.

Still battling with the over settlement of our totaled car. I have gotten multiple numbers from him that don't match the valuation report he sent me. He tells me and my wife that he took off $400 for prior damage, then denies that he said that in the same conversation. The comparable cars on the report are all almost $1000 more than his offer, but between prior damage adjustments of $800 it reduced the value far below market value.

I had a motorcycle insured thru them and when I cancelled they tacked on hidden costs. They said they gave me a discount for having a year contract with them and they took their discounts back when I cancelled. It equated to 2 months' worth of insurance when I was more than paid up. RIP OFFS ---- CHEAP CRAPPY INSURANCE COMPANY. STAY AWAY!

The staff doesn't know their job very well and doesn't really seem to care. I called because they cancelled me. They said it was because I hadn't signed for the policy. I hadn't received anything except a cancellation notice 2 weeks earlier and when I called about it the rep said it was about 32 dollars I had missed on my last payment (that was early) so I asked it to be added to my bill and left it. He said nothing about signing anything. Then 2 weeks later I'm out of town with no insurance and they want me to create a new policy. This place has been a joke from day one. Not worth it to save a couple bucks. Would hate to see how they handle an accident.

Our experience with Dairyland Insurance/Sentry Insurance is the worst auto insurance to have in the south, not only do they make up lies to not honor your auto claim, they go as far to claiming your family members are crooked and they are the ones who are crooked. Anytime your family pays their insurance bills on time for over 5 years for 3 vehicle with full covered and they claim they not going to pay because of reasons that don't even exist is far from real. It's disgusting to take advantage of old people. My parents are over 65 yrs old and never had any driving problems, and they will pay. We are taking them to court. Filed claims with the NCDI and they did nothing, NCDI if for the people and allow them to take advantage of paying customers. SAD.

No refund of 1063.32 for 6 months insurance - If you will notice I couldn't even put up one star. Their service was so bad. On 11-09-2017 I paid for 6 months insurance to save money. Little did I know I was getting raped by Dairyland Insurance. On the 15th just 6 days later I canceled my policy and got another one from a different company saving more than half. And here it is over 3 weeks later and no check. But when I ask about overnight delivery so that I wouldn't get thrown out of my apartment she told she could do that. However their overnight delivery takes 3 days. HELLO PEOPLE HENCE OVERNIGHT DELIVERY So me and my baby Moxie have been sleeping in my car in the dead of winter since yesterday.

I was rear ended by a Dairyland (Sentry/Freeway Insurance) customer on a Friday night. I submitted my claim to Dairyland on a Saturday. They had my estimate and check in the mail by Thursday, they also emailed me the information and I was able to take my car to the body shop this same day. Of course they under-estimated my damages so my body shop submitted a supplement. They approved it without any problems and sent the check for the difference to the body shop directly. I read all the negative reviews that this company has and I was so afraid of having problems, but Dairyland gave me no issues. They even compensated me for the additional days I was without my vehicle. I made sure to have all the necessary information when I filed my claim, I was patient, and nice! They really made this so easy.

My experience with Dairyland Insurance was horrible. I had gotten hit on my bike back in May of 2017. They did not work with me. They were rude, would not answer my questions and even after they had talked to my lawyer. Here it is November of 2017 and they still are not working with me and still very rude. I will never recommend this company to anyone. There's not even a rating for this company.

When I signed up with this co. they quoted me an initial start up fee. Once fee was paid they then informed me that I had purchased a years worth of roadside assistance for two along with my initial signup fee. Thank you but I already had roadside service. They sent a letter stating they needed additional info. Because I said I was single initially and later said I was divorced. (I explained I've been divorced for more than 15yrs.) My policy went up well over a hundred dollars!!

Zero stars. They are horrible. I make minimum wage working a part time job trying to juggle the bills and when I needed insurance they seemed like the way to go because they were cheapest. Even though they were cheapest I could barely pay their first month premium. After 2 months, so on the 3rd month I wanted to know the exact date I was going to be charged. I had the money in my account so I called to find out. Even though my next billing cycle didn't start for another 2 weeks I've been charged almost a week prior when I didn't have money in my account and so therefore they cancelled my insurance policy! Because I didn't have money in my account 3 weeks! Before I was supposed to be billed!

My experience with your insurance has been horrible. I obtained a 6-month policy with Dairyland, then was hospitalized for 2 months. Having paid for had a year, my spouse and I didn't think to check the status of my policy. As it turns out my policy was canceled on August 14th. Dairyland somehow didn't receive my change of address so I didn't receive any mail from them. But at no point did they try and contact me via email or phone. Which had they, I would've responded immediately because I did have my phone in my hand almost 24/7.

I was quoted 1 price. Got charged twice that they was charging me for a wreck that wasn't my fault. Spent over a month trying to get it right. Had to pay for driving record to prove it wasn't my fault even though there was no ticket on my record for me causing any accident.

My experience was only disgusting and minor compared to the poor folks who unjustly lost lots of money in bogus and seemingly illegal accident claims. When they increased my annual (paid monthly) liability only bike insurance premium from $35/month to $68/month I had my insurance agent cancel 8 days from when they deducted the first surprising $68 and expected to receive a refund. Instead they billed me with an $18.03 penalty (and kept the $68) for cancelling and sent me 3 threatening notices within a week for payment or threatened credit reporting. Sentry Insurance apparently bought or owns Dairyland so I would not touch these companies and will check more of the fine print next time. Where are our politicians?

I agree with the reviews people have posted, I also had a very bad experience with them. I was hit and it took them 40 days to clearly take responsibility and I am still unsatisfied. They tried to underestimate the damage to my car when v slammed into it when she backed up. I put a complaint with the BBB and Sentry has tried their hardest to get it removed. I suggest that all you guys report it to the BBB and remember they also go by Sentry and that is the name you need to use. The more of us that do that the more warning people will have if they want to know about all the complaints against this company not just me.

I have (had) been a customer of Dairyland for 4 years, insuring my motorcycle with them, no problems. I recently moved to CA from CO and I changed my policy to a CA policy. No biggie, my insurance basically remained about the same. Yesterday I get a bill for 73.00, my payment is usually 44.00. So I go online and see that my insurance policy is now over 1200.00 from 442.00. with absolutely no notification from Dairyland. I have the Policy at home for the 442.00/yr. I called them and cancelled the policy immediately and added my Moto to my GEICO auto policy for basically the same amount of 475.00. The thing that irks me is I got no notification about any changes, and the fact that no one from Dairyland tried to keep me from cancelling. I have a feeling that with the change to Sentry insurance that they are purposely just dropping some of the lower rate customers.

One of Dairyland's insured hit my vehicle. The police report clearly shows they are liable. It has been three weeks and Dairyland is still dragging their feet. Meanwhile I have received no indication of how long until they take action to have my vehicle repaired. I've called numerous times with no return call. Don't use this company if you want good customer service. Worst service ever.

We were T-boned by a driver insured by Dairyland - in Perris CA on June 2, 2017. He ran a stop sign at a 4 way stop and hit us in the passenger side door while we were legally in the intersection. The police were called, but because there weren't any injuries, an accident report was not completed. The Claims Adjuster said it is now a "he said he said" case as his insurer says we ran the stop sign (and somehow caused his car to T-bone us at a 4 way stop) and they refuse to settle the case. Our insurance company said the fault is 100% the other driver, but apparently facts don't matter to DAIRYLAND Insurance. I cannot believe this company is allowed to do business. We would have been better off being hit by an uninsured driver as our insurance would have covered the damage to the vehicle.

I was in an accident last Thursday. It's now a week later and I have only talked to my claim adjuster once!! That is BS. What's the point of have their insurance if they make it so difficult to talk to me. As soon as this nightmare is over I am switching!!!!

Close to two weeks ago, I was run off the parkway by a driver "insured" by a child company owned by Dairyland, known as Viking Insurance. They were supposed to send an adjuster to assess the damages done to my vehicle but never did; I got sick of waiting around for correspondence from their company which has a 95% dissatisfaction rating, and chose to have the car repaired out of pocket. I will be pursuing recompense.

Worst insurance company ever. I called them. Sent the breakup letter to them cause they lose a customer. They're charging cancellation fees already. Their rates are too high so they can't keep people that way and then they wanna make you wait for you money owed they had no right to take from your account and then tell you it's in the mail at your 30 day waiting period. The company is a joke. I'd look elsewhere.

I bought into this insurance on May 9th, 2017 for the price they quoted me. The very next month my bill went up 10.23. I ask about the price increase. They said that it was a scheduled increase and that my June invoice was my notice. What ** that was. I would not give them one star but I have to give them one. Don't buy into this company.

I gave back my truck to the dealership due to not having a job on 04-29-2017 because I moved back from Texas to Arkansas. So I started calling AZ Express where I purchased 3 months of insurance on my 2005 Ford Explorer. Well 1st my name was entered as ** on the policy which is my middle name not my 1st name.

Horrible beyond belief to deal with. They make it as difficult as at all possible to pursue a claim that is not your fault. Time consuming pics, they do not reply to phone calls, emails etc... Why is this company not regulated with all of the terrible reviews? Taking forever to get my car repaired because of them. Shame on them & those who regulate these insurance companies. They should be closed up. Scammers.

Rear-ended by their driver. After multiple ineffective and without results or resolution, and almost a week later I still haven't heard from their adjuster or gotten the promised link where I have to send pictures of the damage to my car. Meanwhile my bumper is now beginning to fall off because of the damage causing more stress. Then told that I was rude because I attempted to hold the claims agent accountable to her failure to do her job. Word to the wise, avoid rolling dents on four wheels at all costs... they're probably insured by Dairyland.

I tried to cancel my policy on 14 and left message. They never called me back so I called again on 18th and finally got it cancelled. When I asked about a refund for remaining 2 weeks that I paid in advance they said they don't do refunds because I cancelled before the full policy was over, but it was a month to month so how does that work?? Seems like a rip off to me! Am I wrong???

This is the worst company I have ever had to deal with in my life. I was rear-ended by a woman who was on her cell phone over 4 months ago. Still no payment to the autobody shop for the repairs. No adjuster ever came out, they made me download an app and take pictures of my entire truck (even the sides with no damage) and complained that one side was too dark (in the freezing cold). I had to take pictures of the mileage and type it in, VIN number and type it in, take a video of the damage, just to be told that by the man sitting on his butt that he saw no damage. The garage estimated it over 2000.00. Still no payment, dealing with 2 different adjusters and a different phone number. This company is a fraud. I am quite sure that the ladies rates have gone up. I will continue to fight this company if not I will go after the lady that hit me. Very bad company and I refuse to go through mine because my rates will increase and I was not at fault.

One of their insurer hit my car, ran a red light. It has been three weeks and I have not received not even a phone call from them. I called them and they gave me false information about one of the agents email address. They told me that it may not be their client's fault, but there was a camera at the light. The accident report shows their client running the red light. I have no car, no rental and it's just like the man that hit me has no insurance.

I bought a motorcycle last year and got Dairyland insurance for it. I went as far as paying for the insurance one year in advance. Somehow, Dairyland decided I owed them more money and I was not able to pay them more. They needed some paperwork from me to allow the lower cost and I provided them with that paperwork. They said they never got it and I sent it twice. Now, they have sent me to collections and cancelled my insurance on the motorcycle. Absolutely terrible and they have not kept with their commitment on the insurance rate they had quoted me on. Had I know, I would have never used them. I do not recommend them to anyone at all. They decided to change my coverage without telling me.

The only way to find out if the insurance company you picked to insure your car is when you have an accident and you need to file a claim, and that's when you find out how good they are in helping people fix their car and go on with their lives. And Dairyland Insurance is not a good company, DO NOT GET INSURANCE FROM THIS BAD COMPANY PLEASE. Just read the reviews and go with the big boys, like State Farm, Farmers, Allstate, GEICO, Progressive, it is worth to pay a little extra and have a peace of mind, thank you.

I got scammed by Dairyland auto insurance. I had 3 cars insured but since one of the cars wasn't working anymore, l decide to remove the car from my policy. But since l was one day late on the payment they didn't want to do it. And l had to made the payment for the 3 cars and then she removed the car from the policy. But then send me a bill for more than l expected it. l asked them to reimburse the payment for the car l removed but they gave me a very lame excuse. And l decide to cancel the policy and I asked for my reimbursement and they refuse to do so. They changed the version again. This company are scam artist. Don't ever let these thieves to steal hard working money.

My car got hit in the parking by their insured. It took me two days to get in touch with adjuster after leaving few voicemail. The towing company they send didn't picked up the car the day said they would. I couldn't even get insurance in the rental car. Nobody answers the calls and they close at 4:30. What a piece of **. I didn't asked to be hit. My car is still in the parking lot and I can't go to work. Is the how the insurance company handles the claim.

I am a victim of this company. One of their insured blew a stop sign and hit my car. The person was given a ticket. Now they won't pay all to fix my car. The police report has a picture that clearly shows I would not see her but the scumbag of a lady named Amber totally cheated me. This company is a complete sham and the people who work there should never sleep at night. I was told I have to take 20 percent because I don't have eyes in the back of my head. Can you believe what crap that is. Sad part is we can write reviews all day and nothing is being done about this company.

Their insured hit me while I was stopped waiting to go thru intersection. He swerved to miss a van that had gone thru across traffic. He hit me almost head on. Their insured admitted it was his fault right then. But Dairyland said it was the van's fault. The van didn't hit me. Their insured did. If I was stopped their insured hit me, what part of this is not his fault?

I deleted 1 vehicle before the renewal. I had received the statement for the cost of renewal & deducted the charge for that vehicle from my payment for 6 months. They renewed the policy for 3 months & gave me a credit. It costs less to renew for 6 mo. & now I owe them another $170.28 to renew for the next 3 months. If they had credited my payment for the 6 months, they would have owed me $20 as I found when they sent me the corrected statement. I called the main office & they had all kinds of excuses as to why I was billed this way & would not correct the payment status.

I moved to California and had an auto insurance policy through Viking insurance with Dairyland. When I canceled the policy as a result of buying a new car I spent 45 minutes on the phone with the representative who stated that the policy was canceled TWO months ago. I have just found out I've been billed for the policy for the past two months and cannot get the money back even though the policy was canceled because they want proof that I gave my former car away. This, despite me having emailed the employee two months ago with the cancel policy notification. I did not retain proof as I mailed the title in to the DMV. I was informed that there is nothing they can do and that now I'm assured my policy is canceled. Do not use Dairyland auto or Viking insurance company of Wisconsin. Yet another crap large corporation taking you for all you they can.

I was rear ended by a Dairyland insured. The driver was cited. Though his vehicle was totaled, my vehicle sustained minimal damages. Though my car absorbed the impact well, my body did not. I exited the incident with severe whiplash. It took 5 days for the claim agent to contact me. They sent me an "app" to take pictures. From cell phone pictures they decided on an estimate which was $800 lower than both local estimates I received from an in person observer. The insurance company stated that was all they were offering and if I did my homework I could probably find a good body shop to do the work for what they were offering. They also told me due to my minimal damages there was no possible way I could have been injured as badly as I was claiming so I should take their $650 injury settlement since that's all I was entitled to for a low impact collision.

We switched from Progressive when our agent convinced us to. We told them, through e-mail that we had 2 leased vehicles and needed full coverage on both of them. We even sent our old declarations pages from Progressive showing the coverage we needed. They gave us a price of $600 per month on 2 new vehicles. My husband hit a deer about a month ago. We called to make a claim. They told us we only had full coverage on the other vehicle, liability on the vehicle in question. Both vehicles were 2013 and were required to have maximum coverage.

I put in a claim with them several months ago when my car was hit by another person and I am beyond disappointed with how it was handled. I gave information to them and expected them to do their job, but instead I ended up doing majority of the work and being dismissed rudely the times that I was able to contact my claims specialist. After being told that "we don't need your information" I decided to wait on her. She never called me to inform me on where the process was at, the fact that I could have been able to get my car fixed with the coverage that I'm paying for, nothing. I finally called today as it's been almost 4 months and all she had to say was "oh I closed that like a month ago".

I've had Dairyland insurance company for 2 years. Have paid for roadside assistance for two years. My vehicle broke down today 08/26/2016. I called for roadside assistance. They informed me though I paid my premiums I had to pay for the towing. Submit a bill for payment. I informed the lady if I paid them for two years for roadside assistance, then they need to pay when services are rendered. No comment then transferred to someone ruder than her who also said pretty much my problem. Considering my rate was raised 3 times within 9 months. No accidents, no tickets, no nothing, no notifications of rate increase.

I had one of their insured cause damage to two vehicles on my property. It took them over a week get a hold of the insured (even though I gave them all his contact info to where he worked and cell number). Then they told me the check was coming... That was mailed out 8-8-16. Here it is 8-22-16 and still nothing. Their customer service is very poor and this is why attorneys get paid the big bucks to deal with crappy insurance companies that hold out as long as they can to pay!! Low life company!!

A Dairyland Insured trespassed on our property while purchasing a boat from a neighbor. He hit our well head while trying to hook up. He chose to not use the entire field belonging to the neighbor. The company initially chose to not cover the accident citing the late payment of the insured, but the policy was not canceled. They agreed to repair and now are not paying the reimbursements for expenses. I purposely kept expenses lower to help out. I should have made them pay for my motel room, boarding for animals, landscaper for newly planted plants or a water truck (which they refused).

I had Dairyland for many, many years. Then I was offered a better deal though another company. So I cancelled my policy with them. I waited for a red-bait since I was only two months into my policy. But nothing came. So I called them and because fees I was getting nothing back. Well to me this is stealing my money. Why should they keep my money when they are not giving the service. Well we will see what banking and insurance has to say.

I had SR-22 auto insurance with them for $139 a month. At the end of 6 months they told me that they would be increasing my premium to $179 per month. I have no tickets, no violations in the past 5 years. They said because of my credit rating and because I did not have a bank account (which I do) this is the reason they came up with the new premium. I had just paid the premium $139 for the month of June the last month of the six month premium.

Myself and my Husband was hit by a drunk driver on May 24, 2015 about 1130 am, coming home from church who is insured by this company. In the midst of it all the driver also hit a parked vehicle that belongs to Las Vegas paving company. I have been given the run around from Megan who was dealing with my claim, she wouldn't return phone calls. Then called, left messages for Justin the Supervisor and he wouldn't return calls.

Called to purchase an SR-22 and was told by the company I did not need one, I assured them I did and was told I did not. I was given regular liability with no SR-22 therefore once the policy ran out with my other company I would not be covered anymore therefore my suspension would take effect. I was pulled over for a stupid license plate light and was told I had no bond so my license was suspended.

One of Dairyland's insured opened his car door into my van without checking traffic. The insured's statement to the Police, Dairyland, and my insurance company was that he never opened his door. The crash scene pictures and the official crash report prove otherwise. Dairyland ignored the facts of the case despite overwhelming physical evidence and changed the story of the insured in order to deny the claim. This was after they took more than 21 days to make the determination. Our van was not safe to drive and we were forced to open a claim with our insurance company and will likely face arbitration to recover our costs.

This company is horrible. One of their insured was driving in the dark without headlights. The driver t-boned our car totaling the vehicle. After we filed the claim they told us that they would only pay 50% cost of the because the driver didn't take evasive action to avoid the collision. How do we take evasive action if we don't see the vehicle? We then called our insurance and had them deal with each other. This company is a waste of time and dishonest.

I am writing this to say do not go through Viking Insurance, ClearLink Insurance Agency, Dairyland Auto. I signed up for a policy on 3-17 of 16. Cancelled it 10 days later. Paid almost $300 to $289 to start the policy. Found a better rate within 10 days. Switched insurance policies. Cancelled the one with Dairyland then they proceeded to notify me that they were keeping all of my money because of the services they offered. I asked them "What did you do? I didn't even get an insurance card in the mail?"

They do not want to help or make anything easy. They say it's cheap but I pay 120+ for premium which gives me no health coverage or anything but liability. People pay less for full coverage. Do not sign with Dairyland. I will be switching as soon as my policy ends!!!

Approximately about 3 months ago my friend Vernon ** insured by Dairyland or he paid for the coverage anyway however he was involved in an automobile accident in Georgia. He also was misled and lied to by Dairyland to the point to having his car repossessed by Ford Motor Company. He also has a pacemaker and a heart defibulator built into his chest. He has had 6 heart attacks. He is in very bad condition and he has been since. And before the accident one would think that Dairyland was trying to hope or create that he has another heart attack that is final so they do not have to deal with him. I realize this is drawing close to the end but since he had a lot of health issues he has been unable to do a simple task as meaning of the full as getting his medication because he has not had a car.

I found another company for half the price. I paid in full on Dec. 4 and canceled on Jan. 29. I was informed I would receive 120.00 of my 340.00. Now I can't pay my new policy. How is it possible to be a good customer after four years and be robbed by a crooked corporation with millions at its disposal? Heard I'm not the only one treated this way. I have nothing better to do so I will be calling everyday for a chat!

Warning to everyone about Auto Insurance and EFT. Please pass on. I had Dairyland for over 2 years and paid by EFT, started out at 62 for 2 vehicles' liability. In 6/5 went to 65 a month. In 10/5 went to 71. In 12/5 went to 119 a month. In 01/4 changed insurance company paying under 60 a month. Called in to cancel EFT that same day the Electronic Funds Transfer went thru. Called them to complain, they said they would send me a refund. Got my refund but instead of 119 they sent me a check for 41 bucks. Said if I read the policy, they were allowed to keep the 78 dollars. They ripped me off and said they were allowed to do it. Do not use EFT to pay for stuff. Do not trust Dairyland. I don't know whether all companies are like that, just watch out. Please pass on to everyone you know.

I paid over 800 dollars to begin a six month policy. I shopped the price with another insurance company and found one 150 dollars a month cheaper with same coverage. I canceled the policy with Dairyland Auto after less than a month. They told me to fax a cancellation letter. When I called them a month later to see when they would refund my unused portion of the down payment they told me they could not cancel in the first sixty days in Florida. I just called again and they told me it was not duplicate coverage and they could not cancel. I don't understand this at all and am going to call the state insurance commission. The customer service guy was very short and would not explain their decision. I feel like I was scammed. I would tell all my friends to stay away from these guys.

On November 11, 2015, as I was leaving my daughter's father's house, I was making a left turn as usual to the far right lane, then suddenly we were rear ended turned to collision. My daughter started to cry. I was horrified as hell for her. I thought it was a hit and run at first. Phoned the police then suddenly, a Cambodian woman comes up to me, she said it didn't bother me to exchange information or nothing. This ** just split the officer was taken down the information of the low life scumbag who killed my late Honda accord, wasn't even present. It gets more beyond maddening and sicking a hell. I went in good faith reporting the auto insurance my damages. I can't remember if I was being recorded or what. I was still quite shooking up and traumatized.

If you do business with this company you have to know their "company policies" regardless if they are provided to you or not. My daughter paid over 200.00 for one month of insurance and tried to cancel a few months in because she found better insurance cheaper. Now they will not refund a dime of her money and she only had insurance for 2 weeks out of 4. They are thieves and I wish she would have never done business with them.

My car was hit by a man that has Dairyland insurance. He wrote on a piece of paper that he was sorry and that he was at fault. I contacted Dairyland and told me to get an estimate. I did... The body shop send them the papers. The first excuse was that Dairyland send the check to an empty lot... so try again. The 2nd time they had to send a new check. The 3rd time this lady says that they send it but in the week of Thanksgiving so it will take a while. This lady probably lies to her own family... so nothing. So I have no choice but to sue them. It tells you why Dairyland has a 95% NEGATIVE feedback on the internet by thousands of victims that can't get their money to fix their vehicle... This a ZERO star so I will leave blank.

I'm a delivery driver, meaning I require a car every day. One of their clients ran a light and hit me, flipping my 2014 chevrolet volt (book value of $25,000) and totaling it. I've been dealing with this stupid company for a month and a half now and the highest they're willing to pay for the car and my medical bills is only $5,000. They keep telling me that's the value of my car and wont budge on that. They didn't give me a rental car either, so I'm out a month and a half's worth of work while I try to find a car to scrape by with. Looks like I'll be heading to court.

They had very low rates and were lenient on late payments, with little to no late fees. Every 6th month was free. As well as, they were very helpful with the DMV. They informed me of state laws with registration and tags. There was always a person available to talk to as well. They were located in a convenient location to my job as well as my residence. I was given a reminder a couple days ahead of time before my payment was due. They knew me on a first-name basis, were very friendly, and gave me many different options with different plans. My mailing address was always updated. Would send necessary documents to the right people within a timely fashion.

Helpful reminders about paying insurance so it doesn’t expire, great rates. I haven’t had to file a claim so I don’t know how fast or competent they are. But they offer everything I need. The whole family uses them.

I caused an accident. I fully admit I messed up. I feel miserable, etc. Unfortunately, I have Dairyland Insurance. They didn't give me my coverage on myself. I cannot get my vehicle or repair it. I will be switching coverage immediately. They have screwed me over so bad.

I was reared end by their policyholder. I have a one car taxi business. They are trying to screw me over in every way. If I settle, I'll be out of business. I haven't been able to work for over 2 weeks. My savings is almost gone. Heartless people.

I was rear-ended at a stoplight by a guy going full speed on 7/18/15. Totaled my truck. He was contrite and gave me his info. He's insured by Dairyland. Now I almost wish he hadn't stopped at all. I was told to call the adjuster on the following Monday. I did and he said the appraiser would contact me within 24-48 hours to inspect my truck. 48 hours passed with no call so I called the adjuster back. He said I should just call the appraiser and gave me his number. I called him and he said he couldn't come out until the end of the week but as soon as he did he'd have everything uploaded and ready to go.

Good advice - do not spend your money with this company unless you want to overpay believing you are fully covered only to find out the hard way!! Overpaid and under insured, I had an accident that was not my fault. They did absolutely nothing to help me. Full coverage does not mean what you think. I was left with all my own bills and no one to turn to for help! To top matters off they report things incorrectly to the mvr thus ruining your credit! I wouldn't give them one star if I didn't have to choose one!!!!

I was involved in a 4 car accident where I was rear-ended by two other vehicles with mine being the 2nd car in the accident. So far I have been in touch with Dairyland Insurance which insures the last car in the accident. To this point the insurance company claim adjuster was not even sure why they were the ones contacting me. If I could rate no stars or negative I would as I have never seen such incompetence anywhere. After receiving one call from the company which I was unable to answer at the time and returning calls twice to the adjuster with no callbacks I was finally able to get in touch with another employee on the "team" who assured me that I would get a return call on Monday. Monday arrived and went... NO CALL. It wasn't until Tuesday that I get a call basically saying they want to write off my car however they are unsure of what I will be offered for the vehicle.

My wife and I recently got insurance through this company. When we were first quoted we were told that our monthly payment was going to be $114. When the first bill came around it was for $158. We called the company and were told that we didn't send in the proper paperwork to qualify for the homeowners discount. This was the first we had heard of any paperwork being needed and with that we sent them the papers they needed that day. Once they had the papers, we were told that the $114 would be honored and that would be our bill going forward. Now it is time for our second payment to be due and the bill comes again. This time it's $164. Again, we call the company and this time we are told that my wife has an at fault accident on her record. My wife has never been in an accident, but she was on our old roommate's policy (she used to drive his car from time to time) when he hit another car.

My son was a passenger in a car accident by someone who was insured by Dairyland insurance with a major brain injury. April 26 still haven't heard back. Went thru 3 adjusters and haven't heard from supervisor. Had to get the police report and all info myself.

Their client ran a stop sign and broadsided me 5/1/2015. Their client is completely at fault. 3 days later, 5/4/2015 I still have not had an inspector call to look at my car and have not received a rental car yet either. The original adjuster transferred my claim to another adjuster and have not heard from her. I asked to speak to a supervisor. No call back there either. My whole life has been put on hold for 3 days and they have no sense of urgency to rectify my claim.

Dairyland insurance is a Thief. They took money out of my account knowing I cancelled two days before my due date. They refused to pay me back my 64.00 because they got the paper work 2 days after due date. Really - 70 bucks for 2 days. Thieves.

So I had been with Dairyland/Viking for a bit due to a prior accident. Always made my payments on a month to month basis even though they had me as a 6 month insurance. So the company that I was going through locally just took the payment for dairy land and wanted to switch me back to theirs when my accident fell off after so many years. Well it fell off and they said I can switch over to them for cheaper rates. Thing is I just made a $106 monthly payment on Jan 27th. Well I cancelled it on Feb 6th. And started my new policy paying $76/mo.

My son was T-Boned by a client of Dairyland Ins. The police came made a report and gave a ticket to their client. We called within 2 hours of the accident to report it. We were given the claim # and agents name, **. We were told she would contact us. Two days later still no word from her... I called her and left several messages with no response. I called and left messages for her manager who also did not respond. Six days into this we finally get to talk with the agent to set us up in a rental car. We go pick it up and find that they pay for the daily use but NOTHING else. They won't even pay for us to be insured to drive it. The customer service is the WORSE I have ever experienced. The management don't care as they did not call back either.

I called and cancelled my policy and I received my cancellation notice, had no problems...then I GOT A BILL!!! They are billing for a discount (I didn't even know I was getting) for having a year term insurance and apparently I was getting a monthly discount. Hmm, I was? Now they want to back-bill for a discount I didn't know I was getting...NOT COOL!!! Think twice before going to this company!!

I was with this company for few months. When I first took policy, they charged me double the price for what I have to pay. When I asked them why I have to pay extra, they don't have any particular reason ("They say that Initially when you take a policy our company charges"). They increased my insurance policy price without any particular reason and when I call customer care, they say they don't know. And when I try to cancel my policy after two days of the payment, they didn't refund my money back even though I am a month-on-month policy holder. Very poor customer service. I honestly can give a rating less than 1.

I was with this company (AKA Viking) for SEVEN YEARS. Thanks to the Home Depot security breach, I had to get a new bank card, which covered my auto pay for this company. Got a cancellation for non-payment. Figured it was an easy fix, but no. They wanted to rewrite the whole policy, and that will be an additional $20/mo. for basic liability. Nope.

My husband was side swiped in heavy 4 lane traffic by a driver who is carrying Dairyland insurance on 6/9/2014 was the date of the accident. The driver of the vehicle never stopped; in fact, he sped up to try to get away (now making this a hit and run). My husband was able to get the make model color and license plate of the vehicle and called the police. He also contacted our insurance company. Our insurance company tried in vain to get Dairyland to pay out for damages caused to our vehicle. We were multiple excuses. The owner of the vehicle had lent the car to a friend. The owner then stated the car was never even on the road that day.

The customer service department has no idea what they are doing. I had to call 3 times before they accurately changed a policy over to a different car. Each time I was quoted a different payment. The only reason I am with this insurance company is because of some minor traffic violations making it impossible to get better insurance. You can bet the minute I am able to go with a better agency, I will be gone.

On 03/04/2014 my girlfriend was hit from behind by a car insured by Dairyland/Sentry in front of fireman and police officers and this company is still saying it's an ongoing investigation and they haven't sent no appraisal out or anything and they keep trying to make me pay for my own repairs.

I'm writing the abbreviated version, because the real version is way too long. In Oct. 2013 my husband's truck was hit while parked on the street by a Dairyland customer. Our neighbors saw it happen and took down the girl's information. After initial contact we waited a week to hear from Dairyland and never did. Called after two weeks to find out that an adjuster had been out to look at the truck, but never let us know that. After we had the truck towed to a local shop to get fixed with estimated repairs at $8,000, we found out that the driver had a $5,000 maximum (good thing for her it was a truck and not a Mercedes!). We ended up paying for the rental car out of pocket and minimizing truck repairs to the bare minimum. After finally receiving a reimbursement check from them in December, it bounced!! After two weeks of calls, hang ups, etc. we just received a check in the mail... for less than the original amount!! The phone calls will continue on Monday...

A person insured by Dairyland hit my daughter and totaled her car..... this happened on 12/14/2013 - we are still not completely settled - two months later. Dairyland was nice when they wanted us to immediately release the car to the company that purchases the totaled cars from them. They wanted this to happen immediately to SAVE THEM MONEY!!! We did so and then after that the professionalism was a JOKE! I noticed they used the WRONG CITY to give us a valuation on the totaled car --- they never answer the phone and the only way they would finally respond would be when I would email them with the READ receipt on the email. Reached out to the supervisor - NO RESPONSE ever! Good luck on your dealings with them - YOU WILL NEED IT!

I started insurance with Dairyland because they were supposed to be reasonable, however After a few days with them I purchased a vehicle and went into the office to give them the information on it. First due to the vehicle being older, had more miles my rate should have dropped. It rose by $40.00. When I asked why they said the vehicle cost more to repair.. I wasn't born yesterday and knew they were blowing smoke. On the 2nd of Dec, they took the premium out of my account, on the 3rd of Dec I received a quote for insurance that was almost $60.00 cheaper. I called Dairyland to cancel my policy and was told I would be charged a cancellation fee, however they did not know what it would be just yet. They held over $200.00 and 15 days later sent me a check for $47.00.

After having to submit my cancellation a total of 5 times and speaking to Dairyland customer service a total of 6 times, I may now get my refund!! I paid a down payment of $106.00 and today I received a refund check for $21.00??? That's not a refund! They never told me that I wasn't going to get a full refund on any of the 6 times I spoke with them!! Especially since I cancelled the day I purchased the policy! They claimed because I switched to State Farm, due to the fact that State Farm was $100 cheaper and they added my son to the policy, they didn't have to refund me in full! This company is a scam and a hot mess! Beware of this place! If you want lies and the constant runaround, this place is for you!!

Ride now suggested getting insurance from this company! The finance mgr applied for us but failed to tell us he wasn't insuring my son! So we decided to cancel! Well trying to cancel with this company is literally impossible! They wouldn't cancel it over the phone. They needed an email! So we did that and were told we would have to wait 7 days for our refund! 2 weeks later after not receiving our refund, I called and after spending 10 minutes waiting for an actual person to answer, they told us it was because it was sent from my son's email! They never contacted us to inform us of any of this. When I called I was informed that I will lose the 2 weeks of money that I provided, even though I cancelled the first day! The customer service agent I spoke to assured me that she would call me today and verify the refund and that she received my email!

I was hit by a girl who has Sentry/Dairyland insurance. We are dealing with Peak Auto Collision or something like that for the liability and to get the damage to our vehicle paid for. The accident happened on 10/9 and it has been almost two weeks now. They are refusing to give us a rental because they need this or that or one of their people lost a page of the police report. It's always some excuse whenever we finally get a hold of someone. The police report clearly states their driver was at fault, but they are making all these excuses for why it's taking so long along with not returning calls nor answering the phone almost ever. We've contacted supervisors and they pawn off their complaints back to their adjuster who is our main complaint. He speaks to us and our insurance agent in a very demeaning way and is very short and most of the time hangs up on us. We are currently paying for a rental car out of pocket due to the fact that life actually does go on. It doesn't stop just because insurance people can't take responsibility for their insured's accidents. I'm looking for any information or contact information for someone to review this situation with us in a timely manner, please.

My daughter was hit by a driver who was insured by Dairyland/Sentry, while crossing the street in front of her Law School. Police was called and the report clearly states the the driver failed to yield to pedestrian who had a walk sign.