Dairyland Car Insurance Reviews

I was rear-ended at a stoplight by a guy going full speed on 7/18/15. Totaled my truck. He was contrite and gave me his info. He's insured by Dairyland. Now I almost wish he hadn't stopped at all. I was told to call the adjuster on the following Monday. I did and he said the appraiser would contact me within 24-48 hours to inspect my truck. 48 hours passed with no call so I called the adjuster back. He said I should just call the appraiser and gave me his number. I called him and he said he couldn't come out until the end of the week but as soon as he did he'd have everything uploaded and ready to go.

Good advice - do not spend your money with this company unless you want to overpay believing you are fully covered only to find out the hard way!! Overpaid and under insured, I had an accident that was not my fault. They did absolutely nothing to help me. Full coverage does not mean what you think. I was left with all my own bills and no one to turn to for help! To top matters off they report things incorrectly to the mvr thus ruining your credit! I wouldn't give them one star if I didn't have to choose one!!!!

I was involved in a 4 car accident where I was rear-ended by two other vehicles with mine being the 2nd car in the accident. So far I have been in touch with Dairyland Insurance which insures the last car in the accident. To this point the insurance company claim adjuster was not even sure why they were the ones contacting me. If I could rate no stars or negative I would as I have never seen such incompetence anywhere. After receiving one call from the company which I was unable to answer at the time and returning calls twice to the adjuster with no callbacks I was finally able to get in touch with another employee on the "team" who assured me that I would get a return call on Monday. Monday arrived and went... NO CALL. It wasn't until Tuesday that I get a call basically saying they want to write off my car however they are unsure of what I will be offered for the vehicle.

My wife and I recently got insurance through this company. When we were first quoted we were told that our monthly payment was going to be $114. When the first bill came around it was for $158. We called the company and were told that we didn't send in the proper paperwork to qualify for the homeowners discount. This was the first we had heard of any paperwork being needed and with that we sent them the papers they needed that day. Once they had the papers, we were told that the $114 would be honored and that would be our bill going forward. Now it is time for our second payment to be due and the bill comes again. This time it's $164. Again, we call the company and this time we are told that my wife has an at fault accident on her record. My wife has never been in an accident, but she was on our old roommate's policy (she used to drive his car from time to time) when he hit another car.

My son was a passenger in a car accident by someone who was insured by Dairyland insurance with a major brain injury. April 26 still haven't heard back. Went thru 3 adjusters and haven't heard from supervisor. Had to get the police report and all info myself.

Their client ran a stop sign and broadsided me 5/1/2015. Their client is completely at fault. 3 days later, 5/4/2015 I still have not had an inspector call to look at my car and have not received a rental car yet either. The original adjuster transferred my claim to another adjuster and have not heard from her. I asked to speak to a supervisor. No call back there either. My whole life has been put on hold for 3 days and they have no sense of urgency to rectify my claim.

Dairyland insurance is a Thief. They took money out of my account knowing I cancelled two days before my due date. They refused to pay me back my 64.00 because they got the paper work 2 days after due date. Really - 70 bucks for 2 days. Thieves.

So I had been with Dairyland/Viking for a bit due to a prior accident. Always made my payments on a month to month basis even though they had me as a 6 month insurance. So the company that I was going through locally just took the payment for dairy land and wanted to switch me back to theirs when my accident fell off after so many years. Well it fell off and they said I can switch over to them for cheaper rates. Thing is I just made a $106 monthly payment on Jan 27th. Well I cancelled it on Feb 6th. And started my new policy paying $76/mo.

My son was T-Boned by a client of Dairyland Ins. The police came made a report and gave a ticket to their client. We called within 2 hours of the accident to report it. We were given the claim # and agents name, **. We were told she would contact us. Two days later still no word from her... I called her and left several messages with no response. I called and left messages for her manager who also did not respond. Six days into this we finally get to talk with the agent to set us up in a rental car. We go pick it up and find that they pay for the daily use but NOTHING else. They won't even pay for us to be insured to drive it. The customer service is the WORSE I have ever experienced. The management don't care as they did not call back either.

I called and cancelled my policy and I received my cancellation notice, had no problems...then I GOT A BILL!!! They are billing for a discount (I didn't even know I was getting) for having a year term insurance and apparently I was getting a monthly discount. Hmm, I was? Now they want to back-bill for a discount I didn't know I was getting...NOT COOL!!! Think twice before going to this company!!

I was with this company for few months. When I first took policy, they charged me double the price for what I have to pay. When I asked them why I have to pay extra, they don't have any particular reason ("They say that Initially when you take a policy our company charges"). They increased my insurance policy price without any particular reason and when I call customer care, they say they don't know. And when I try to cancel my policy after two days of the payment, they didn't refund my money back even though I am a month-on-month policy holder. Very poor customer service. I honestly can give a rating less than 1.

I was with this company (AKA Viking) for SEVEN YEARS. Thanks to the Home Depot security breach, I had to get a new bank card, which covered my auto pay for this company. Got a cancellation for non-payment. Figured it was an easy fix, but no. They wanted to rewrite the whole policy, and that will be an additional $20/mo. for basic liability. Nope.

My husband was side swiped in heavy 4 lane traffic by a driver who is carrying Dairyland insurance on 6/9/2014 was the date of the accident. The driver of the vehicle never stopped; in fact, he sped up to try to get away (now making this a hit and run). My husband was able to get the make model color and license plate of the vehicle and called the police. He also contacted our insurance company. Our insurance company tried in vain to get Dairyland to pay out for damages caused to our vehicle. We were multiple excuses. The owner of the vehicle had lent the car to a friend. The owner then stated the car was never even on the road that day.

The customer service department has no idea what they are doing. I had to call 3 times before they accurately changed a policy over to a different car. Each time I was quoted a different payment. The only reason I am with this insurance company is because of some minor traffic violations making it impossible to get better insurance. You can bet the minute I am able to go with a better agency, I will be gone.

On 03/04/2014 my girlfriend was hit from behind by a car insured by Dairyland/Sentry in front of fireman and police officers and this company is still saying it's an ongoing investigation and they haven't sent no appraisal out or anything and they keep trying to make me pay for my own repairs.

I'm writing the abbreviated version, because the real version is way too long. In Oct. 2013 my husband's truck was hit while parked on the street by a Dairyland customer. Our neighbors saw it happen and took down the girl's information. After initial contact we waited a week to hear from Dairyland and never did. Called after two weeks to find out that an adjuster had been out to look at the truck, but never let us know that. After we had the truck towed to a local shop to get fixed with estimated repairs at $8,000, we found out that the driver had a $5,000 maximum (good thing for her it was a truck and not a Mercedes!). We ended up paying for the rental car out of pocket and minimizing truck repairs to the bare minimum. After finally receiving a reimbursement check from them in December, it bounced!! After two weeks of calls, hang ups, etc. we just received a check in the mail... for less than the original amount!! The phone calls will continue on Monday...

A person insured by Dairyland hit my daughter and totaled her car..... this happened on 12/14/2013 - we are still not completely settled - two months later. Dairyland was nice when they wanted us to immediately release the car to the company that purchases the totaled cars from them. They wanted this to happen immediately to SAVE THEM MONEY!!! We did so and then after that the professionalism was a JOKE! I noticed they used the WRONG CITY to give us a valuation on the totaled car --- they never answer the phone and the only way they would finally respond would be when I would email them with the READ receipt on the email. Reached out to the supervisor - NO RESPONSE ever! Good luck on your dealings with them - YOU WILL NEED IT!

I started insurance with Dairyland because they were supposed to be reasonable, however After a few days with them I purchased a vehicle and went into the office to give them the information on it. First due to the vehicle being older, had more miles my rate should have dropped. It rose by $40.00. When I asked why they said the vehicle cost more to repair.. I wasn't born yesterday and knew they were blowing smoke. On the 2nd of Dec, they took the premium out of my account, on the 3rd of Dec I received a quote for insurance that was almost $60.00 cheaper. I called Dairyland to cancel my policy and was told I would be charged a cancellation fee, however they did not know what it would be just yet. They held over $200.00 and 15 days later sent me a check for $47.00.

After having to submit my cancellation a total of 5 times and speaking to Dairyland customer service a total of 6 times, I may now get my refund!! I paid a down payment of $106.00 and today I received a refund check for $21.00??? That's not a refund! They never told me that I wasn't going to get a full refund on any of the 6 times I spoke with them!! Especially since I cancelled the day I purchased the policy! They claimed because I switched to State Farm, due to the fact that State Farm was $100 cheaper and they added my son to the policy, they didn't have to refund me in full! This company is a scam and a hot mess! Beware of this place! If you want lies and the constant runaround, this place is for you!!

Ride now suggested getting insurance from this company! The finance mgr applied for us but failed to tell us he wasn't insuring my son! So we decided to cancel! Well trying to cancel with this company is literally impossible! They wouldn't cancel it over the phone. They needed an email! So we did that and were told we would have to wait 7 days for our refund! 2 weeks later after not receiving our refund, I called and after spending 10 minutes waiting for an actual person to answer, they told us it was because it was sent from my son's email! They never contacted us to inform us of any of this. When I called I was informed that I will lose the 2 weeks of money that I provided, even though I cancelled the first day! The customer service agent I spoke to assured me that she would call me today and verify the refund and that she received my email!

I was hit by a girl who has Sentry/Dairyland insurance. We are dealing with Peak Auto Collision or something like that for the liability and to get the damage to our vehicle paid for. The accident happened on 10/9 and it has been almost two weeks now. They are refusing to give us a rental because they need this or that or one of their people lost a page of the police report. It's always some excuse whenever we finally get a hold of someone. The police report clearly states their driver was at fault, but they are making all these excuses for why it's taking so long along with not returning calls nor answering the phone almost ever. We've contacted supervisors and they pawn off their complaints back to their adjuster who is our main complaint. He speaks to us and our insurance agent in a very demeaning way and is very short and most of the time hangs up on us. We are currently paying for a rental car out of pocket due to the fact that life actually does go on. It doesn't stop just because insurance people can't take responsibility for their insured's accidents. I'm looking for any information or contact information for someone to review this situation with us in a timely manner, please.

My daughter was hit by a driver who was insured by Dairyland/Sentry, while crossing the street in front of her Law School. Police was called and the report clearly states the the driver failed to yield to pedestrian who had a walk sign.