Bristol West Insurance Reviews

I activated my account and couldn't open my documents requiring immediate attention! They already charged my account but every time I went to download the policy documents to sign and submit, the website said "Something went wrong try again later." When I called customer service the only portal options they gave me was for mobile home and motorcyclist insurance which was neither of my options. I tried messaging someone in the chat and they said they would email me the documents (which I never received) since I was never able to even open the documents, they have now locked me out of my account and shorted me 500 dollars! Where's my money?!?!

Worst insurance company ever. They overcharged me then when I tried to cancel they continuously gave me the run around for about a month. They kept telling me their system's slow or the cancellation just went through today. I don’t understand how something I cancelled and have paper saying it’s was cancel 2-3 weeks ago. All of sudden just cancelled when I decide to call. Worst experience of my life. Wouldn’t recommend to worse enemy.

I paid $159.27 for car insurance beginning 11/2/2024 and then found cheaper insurance elsewhere. I was told that my refund would be $93.74. This means I was charged $65.53 for six days of car insurance. How in the world is that even possible? They are a joke; take your business elsewhere. Try State Farm, Liberty Mutual, Progressive, or Geico.

Overpriced and terrible customer service. I've been trying to cancel my insurance for 4 months. I have called several times, sent the declaration page for new insurance several times, uploaded the declaration page several times given a confirmation number that it was received now I'm being told I need a handwritten signed letter. And now I'm getting collection calls when I'm actually due a refund for one months premium. This is by far the worst customer service I've ever received. Absolutely stay away from this company

TLDR; this company/office is a nightmare and I do not recommend working with them. I’m writing this review two MONTHS after cancelling my policy with them because apparently this office made a paperwork error, and now Bristol West/Farmers is coming for me for more than $200 even when I have emails stating my policy was over and no further payments were required. Initially, this office seemed quite helpful and was very good at returning my calls and emails. I worked directly with Jeff and Isabel, and towards the end Sassja as well. However, as soon as I signed onto my policy I was ignored, informed that my bills would be almost $50 more than what I was quoted initially (and signed papers for). Additionally, I had made sure to add a second driver to my account in the paperwork process, and this office failed to add her to my account for more than a week after taking payment from me.

Thy are trying to get more money from me after I have been submitted the cancellation and they send my information to collection that was in for more than a month away from billing and they still sent my information to collection. They are the worst, don't know contact them. Geico sent them a cancellation number way before and they still sent me to collection. I was paid up, they wanted to charge you for leaving them even after you informed them you're going to another provider the next month. There should to be a law against this. RUN, THEY WAS THE WORST!!

I have two interactions with customer service representatives over the phone concerning billing issues and constant rate hikes less than 30 days. The second was rude and unprofessional. Navy Federal Credit Union stop recommending this to your members. This company is scamming it consumers. No policy should have multi rate hikes in less than 30 days. One excuse is because I didn’t sign up automatic payment and charge adult maintenance fees for policy. Never ever do business with Bristol West Insurance.

Do not do business with Bristol West! They may be the cheapest option but the stress of doing business with them is not worth it. Customer service is rude and not helpful. I was told one thing by one person which was not the case and another by someone else which was also not the case. This happens every time I call and talk with them. My bill shows a different amount on paper mail, my online account, and through the automated system. I feel like ultimately I am being scammed for money. Giving them one star is more than they deserve.

Finally, on Sept. 20 Bristol West debited back to my bank the $114.92 they wrongly took from my bank. But, I got no action from them until I contacted the BBB. Immediately they refunded my money. Why so fast? Because the BBB went to the person in charge, and skipped over the incompetent people who had answered my calls, but did not fix the problem.

Extremely high priced. Don't go there! Get a policy from National General through Allstate. Bristol quoted one reasonable price then jacked up the rate $1300 after I had given all my information. I think they may be scammers. I am monitoring my bank account and credit reports for scams. After I supposedly got a policy which did not include uninsured motorist, they said they were not available, their system was down, they were having problems with their system. Just not an honest company.