Bristol West Insurance Reviews

My car was totaled by a driver who has this company for coverage. These are high-risk drivers who have the smallest amount of coverage which puts their victims at a great disadvantage. But more importantly, it was the claims staff. Natalie **, ** was my original adjuster. The car was appraised and storage fee collected on 7/13, but then I spoke with her about other compensation I was expecting, rental reimbursement, repairs I had made to the car recently that should have increased the value of the car, and pain and suffering due to a great bruise that was irritating a pre-existing lower back disc slip, she mandated that all of these documents be sent to her by 9am sharp. They were and she sent me to the limits team. I now know being transferred teams was unnecessary as she knew that NY does not pay out pain and suffering until you have received treatment for 90 days. She could have informed me of this and quickly closed this claim.

My insurance agent today has been Peter **, and this gentleman was a just outstanding Professional. He took care of all my needs, told me about the new promotions, 'cause it was time for me to renew and did a fantastic job. He’s very polite very respectful and I like this company. I have no understanding why the ratings would be so low because I write in many rating reviews on Google so I would recommend John Peter ** and if you have questions and always call the local office and they’ll be happy to assist you. Be sure and ask Peter. He’s great. Thank you all.

These people are criminals. I canceled my policy that had hidden fees and they continued to charge me for a policy I canceled then turned me over to a collection agency.

Waiting for a phone call for days from Shelby, she represent my claim.. I have baby shop waiting to fix my car for 4 days.. The only thing I need, the OK you rent a car for 3 days,... I made few call she don't answer., maybe she is out of the company.... Bristol West need a replacement/Very disappointed w/ this situation.... Maybe GEICO better company,. My name Samii **. Cell **.

This company is a scam, they say one quote then months later the price goes up, they charge several unknown fees then immediately send you to collections. Worst car insurance company ever, and don't be fooled because they are also Farmers insurance!! I have a reliable and honest insurance company now!!

I have insurance through them for one month and one day. They took out $157 on that day that I switched insurance. I called them and let them know that I switched Insurance to cheaper insurance. And my refund on 157 for one day of their service and coverage is giving me a $40 refund. Every time I call I talk to some idiot in Pakistan. And now I'm with local agency and I'm happy but this refund is unacceptable. And I am going to blast them every chance I get.

HORRIBLE! Not only did they quote me $536 per MONTH... my refund was issued via CHECK even though I paid via DEBIT CARD. I purchased the policy on 7/2 and cancelled the SAME DAY, yet the check wasn’t issued until 7/13, so who knows when I’ll actually receive it.

I would not recommend Bristol West Insurance. My daughter had an accident and had full coverage with a $ 1000 deductible. They do not pay towing, they made us take pictures of damage instead of sending a person to look at the damage to the vehicle, a lot of the damage was underneath such as suspension and frame damage, their estimate was way less than the cost to repair the vehicle. I have paid $ 2500 out of pocket for the mechanical issues and it still needs bodywork done. They are very slow to pay the repair shop and my daughter has been without a vehicle for 3 weeks. This company is bad. Do not waste your money with them.

Absolutely horrible service, have been harassed by them since day one, they took my premium out in May and took out 750.00 in June for me not providing my Medicare card, when I provided it I was told that they can only refund half of it, this is PLPD insurance, they did this without any notice, they have over 1,200 dollars of my money, on a car I drive once a week to the doctor because I’m a disabled senior, I’m canceling and going elsewhere.

Very nice when you can get in touch with them. Had an accident with one of their insured back on 3/28/26 and still no follow up. Last I heard on 5/11/26 was that they are waiting for evaluation of the loss from the appraiser. They said they would have a letter out by the end of last week and now another week has gone by and unable to get a hold of anyone. Super frustrating. Nice when you talk to them but really poor communication and follow up.