Bristol West Insurance

Auto pay processing issues cost me late fees on more than one occasion even though all information and account was in perfect order, customer service was far from helpful and Farmers Insurance agent was very rude, I've since canceled my policy and went to another company, save yourself some aggravation and go elsewhere.

After having me take pictures of my car damage, as a result of Bristol West’s member hitting my car in my driveway, I was made to upload them on their app to get a repair. They would not send an adjuster, they just wanted to send a quick check to me and discard taking proper care of my claim. Prior to my repairs, I called the adjuster Sonia ** to ask for a car rental during my repairs, and I was referred to Enterprise as she told me they work with Bristol West. Turned out they never heard of them, and they didn’t reserve a car prior, like I had requested. They were out of economy cars on their lot, so I went to Avis and grabbed their last one. I had to pay up front and did not get fully reimbursed by them.

I am disgusted with this company. I cancelled my policy but they auto took the payment regardless. I was told the refund would get to me within 10 days. The payment will not be here until the 1st of Feb though they sent it on the 23rd.

BW client wrong way driver totaled my son’s car. 100% at fault. We have had to fight every step of the way. Car totaled and they shoved settlement down our throats before even get all vital information. I’ve been accused of being confrontational, emotional and threatened to be hung up on. Stay strong. They don’t return emails, calls and lie about trying to contact you. Get everything in writing! Even when they don’t respond, send a follow up email with recap of phone call. Ask for supervisors. Do your research. Look at every line of every document. Good luck fellow victims!

I started with this company through an agent just in 2018 (October). The quote was for 160$ monthly full coverage for a 2014 Chevy Cruze. I've never had a ticket, accident, or any other fines etc. Also I was supposed to have gotten a bunch of discounts. Plus I'm a female that's 39 who got her licence when I was 16. So anyway, I said yes to the 160$ quote.

Bristol West is by far the worst company I have ever dealt with, they are extremely rude and unprofessional. They refuse to answer questions, respond to emails, or return phone calls, they have hung up on me and threatened me. They have been sitting on my claim now for almost 2 months with basically zero contact with me other than trying 3 times to send a tow truck to take my vehicle when the claim has not been settled. My advice to anyone and everyone thinking of using this company is to RUN FAR AND RUN FAST!!! PS. If I could leave a rating below 1 star I would.

Worst company ever. Was with them for years. Never received any documents. Every call was told I'd get my ID cards. Never got them. They day I got into an accident, guess what now suspended due to no insurance. Are you kidding me. These SCAMMERS been taking my money for years, now I have no vehicle, no drivers license. Thank God I got my life to report on these scammers. They like to call you liars, put you on hold 20 mins for them to get a supervisor. When in all reality they've been rehearsing the exact thing they said to you with their family member. When you get someone with an accent you can barely understand, makes you think that maybe the 412 SCAM from Nigeria, hasn't made it in another route called scamming insurance. Don't be fooled. BTW we've had no luck locating the physical address for this insurance company. Must be why I never got insurance cards.

WORST CUSTOMER SERVICE EXPERIENCE EVER TRYING TO GET PROOF OF TOTAL LOSS FOR A PROSPECTIVE CLIENT. THEY HUNG UP ON ME three times while transferring or otherwise would put me on hold for 15-20 mins at a time.

I have been selling cars for 26 years. I always contact the insurance company for my clients to make sure VIN numbers and such are correct. I recently had a client who uses Bristol West for his auto insurance. From start to finish...4 calls and about 30 min with client, this was the worst experience, bar none, I have ever had. If customer service is important to you, stay clear of this company.

I was involved in accident which their client. An insurance adjuster contacted me and told me to submit an estimate of the damage done to my 92 Silverado and in two weeks later they contact me and tell me that there insured motorist claim that I ran the red light and was at fault for the accident and tried to do and are trying to make me pay $5,000 to my dollars damages to his vehicle but he was at fault. Approach the intersection that I was sitting at waiting to make a left hand turn at a high rate of speed and attempted to turn right. Lost control and hit me in my driver side door.

Universally expensive prices contracts. Even more, they suggested a more expensive car insurance contract payment than the contract before 6 months. They don't care about if I got a driver's license. They even made an auto payment without my agree. I was very upset. I almost thought to call the police.

This company screwed me over so bad. They canceled my insurance because they said my payment was returned from my bank which was a LIE. The truth is they never sent the payment through my bank! Then doubled payment.

I'm not trying to give a sob story, but I lost both my parents 3 months apart then lost my job. I fell on hard times and asked Bristol West to please work with me and told them I could send them all of the proof of my hardship. They told me flat out no. They won't work with me. I explained if I lose my car insurance I lose my car then it just snowballs into losing my new job and house and so forth. They did not care. This company will not work with you if you live in the state of Texas. So be very careful with this company. They do not care about their customers in any way. I wouldn't have even given them a one star but I had to. It wouldn't let me give a zero...

I was involved in an accident with a Bristol West customer who admitted fault which was documented in the police report and was also given several citations from the police. One of which was driving with a suspended license. Getting them to pay for the repairs has been terrible. I submitted all the required documentation including police report and I"m still driving a damaged vehicle two weeks later. They claimed they mailed out a check for their estimate of the cost of the repair plus $100 for car rental. What a joke. Totally unprofessional. I'm surprised Farmers is associated with them. I'm considering getting an attorney and the Better Business Bureau.

If you are in an accident with your vehicle and insured with Bristol West Insurance do not I repeat do not send in any pictures you may have obtained from the accident. If you do say you have pictures they tell you to send it to their docs email site for review but they don't tell you they immediately start evaluating what your claim is worth. Next thing you know is they have a quick settlement quote and if your vehicle has major damage they are too quick to rush to judgment in most cases call it a loss giving you less. They put you in a catch 22 position, first they tell you don't send your vehicle to a collision center for an expert evaluation because storage fees are too expensive and will ask you to send your vehicle to their storage yard and just sit there for long delays between a settlement amount.

I have been going back in forth with Bristol West in regards to my loss of discounts. A rep with Farmers Insurance signed me up with the policy with Bristol West Back in August. I was given no information as to how the auto insurance discount was applied. I was told as long as I had previous insurance my outstanding balance would be $90 a month. When October came I received a letter from Bristol stating I lost my discount due not providing proof of insurance. I then paid the higher amount for the month of November and sent in my proof of insurance.

Picked up a policy for my car and truck. Everything was good for 8 months. I got a new card, and didn't update my information. No notifications at all over email until they added a late fee. Then I started getting emails every 3 days. I drove 2 months without insurance, luckily I wasn't in an accident or pulled over. You would think they would want to get a hold of you to keep making money, I guess the late fee was more of a money maker or something. No empathy at all from the agent or the manager. I just wanted the $30 waived, I'm honest and wanted to pay for the insurance that was provided. Either way this is also my fault but it makes no sense business wise. I don't even want to know what making a claim would be like! Definitely wouldn't recommend.

Bristol West increased my monthly payment by a lot and without my permission took that money from my account... then when I cancelled everything that very same day they would refund my money! The people in the farmers office have to tell me that they'll call me back. Every time I call, if they don't know anything, why are they working there??? I have no been in an accident ever and not had any tickets, I am a good driver and paid everything on time, as it was taken out of my account automatically. Bristol West will raise your fees for being a safe driver and good customer??? Then will take money from your account even if they aren't authorized!!! They also will not refund your money even if you cancel everything on the same day they take the money... They are thiefs and what they do to people should be illegal!!! Bristol West Insurance is the worst company I've ever dealt with and I'll tell everyone I know and then somehow horrible they are!!!

Yep, I fell victim to this trashy insurance company too. They have always been a bit shady but when my vehicle broke down and I called to cancel the policy they charged me over 50 dollars cancellation. I already can't afford to fix my vehicle, I don't owe them anything because I'm paid through the month, yet they want to stick a knife in me and twist it. That's ok though, social media here I come. I figure if I can stop at least 100 people from signing up with them it will cost Bristol 1000x what they took from me. Have a nice day Bristol trash. ;)

Called Bristol West 11/13/18 to cancel my car Insurance. I was told by their associate Jim that we could not cancel now by phone. It had to be 10 days before the end of the month which is Thanksgiving. Oh they are closed. But they only need 3 days to cancel the EFT withdrawal from our account. We asked to speak with a supervisor and None Were Available. All in Meetings. They were of No Help Whatsoever! So even though we will be in the middle of a move we will have to call from who knows where to cancel this policy by phone or online!! We started with Century 21 and have been moved twice to another Insurance per them!! We are not going with them Again!! Bristol West! Your customer service is Horrible and outdated. I don't want to hear someone read me a script and not be able to explain why!! You take the money and give us no service. If I could give less than 1 star I would! Thanks for Nothing!!

I arranged for renewal of my policy in Sept 2018 which went into effect on Oct 23. Meanwhile, I purchased a home and it was better to bundle, so I canceled officially on Oct 24th which went into effect on Oct 25, when I closed on my home. I had the policy with Bristol West for 2 days on the renewal. I paid $126.74 for an entire month of service, only used 2 days, yet was notified by mail that I am being charged $43.50 for this.

I had an accident that was not my fault in Aug 2018. The other driver was insured thru Progressive and they should have been the company helping me. Their client was cited for the accident which totaled my car leaving me with no transportation. After waiting over a week and a half for them to do something. I called Bristol West and let them know that Progressive was not helping me and I had rented a car paying out of pocket to get to work. My claims adjuster was Hanns and he stepped in and took care of everything! He had me reimbursed for the rental and had the whole claim took care of quickly. I had never been in a situation to file an insurance claim and didn't know what I was supposed to do. I thank him very much for his help and professionalism.

After the fist payment of 190.00$ went through, about 2 weeks later they raised my rates to $284 a month. These guys are out to steal your money. They say it was because of incidents on my policy but I provided them proof that it wasn't me, they lowered the entire policy by 65$ bringing the payments to $280. Stay away.

Claims experience has been nothing short of a nightmare. My car was hit by a Bristol West insured driver who was insured for the state minimum. My insurance company and I find it impossible to contact the claims adjuster or his supervisor. He does not answer the phone, numerous emails were sent and not one response. It has been two months and everything they requested has been sent in and still no response. Most unprofessional company in the world. Extremely disappointing.

We had 21st insurance for 2 years and were completely happy. I could take care of everything online, easy breezy. Which makes sense BECAUSE WE LIVE IN FREAKING 2018...21st decided to stop servicing our area and we were told that we were being switched to Farmers Insurance. Which then turned into Bristol West, Part of the Farmers Insurance Group, related to 21st. So, basically we got passed off to the 3rd string team. Their website is so ridiculously basic that it looks like it was created at the same time Myspace was. You cannot even add or take away a vehicle. You have to call. And then you get bounced around for 15 minutes by the stupid automated phone service. I'm sure my kids thought I was possessed when I started yelling, "I JUST WANT TO TALK TO A REAL FREAKING HUMAN BEING!!!"

Let’s start off by saying I was a first time shopper for insurance and I didn’t quite a bit of shopping before I signed up with an insurance company. They had the cheapest cost that I could find, but if I would have read the reviews I would NOT have gone with them. I got the insurance at the end of July my monthly payment was supposed to be $148 and some change, by September it was up to $160 (without any type of notification). It had absolutely no reason to jump in price and when I asked to speak to a supervisor they “didn’t have one available but would call you back.”

Working with this sorry excuse for a company has been the worst experience I've had with an "agency". I was contacted by an agent who told me because I was getting a DUI, that I needed an SR22 even though I wasn't going to be convicted for months. I was told to pay almost $300 to start up with them, then $33/mo for the DUI insurance. After months of it being automatically withdrawn from my account, I lost my card and gave them my new card for the automatic withdrawal.

Getting into an accident is a stressing event, but nothing will prepare you if you are insured under Bristol West aka Framers. Not only they will avoid your call but they will find all type of excuse of running from their responsibility. Bristol West representative admits he undervalue my totaled vehicle and promised to resolve the differences. After many emails and phone messages, all my requests have been ignored. Recently, I rented a U-Haul truck and got into an accident, which I hitted a parked car. Bristol West told me it is not covered because U-Haul is an commercial vehicle. Well, I look it up, even U-Haul website stated their trucks are not classified as commercial vehicle. Stay away from Bristol West like plague. Do a quick search online and you will see nothing but 1 star. I'm really amaze how such company still exists will all these complains and bad reviews.

We had never even heard of this company before... well not until we received a notice from Harrisburg that Bristol West Insurance informed them that we didn't have ANY insurance at all. My husband has used the same insurance company for over 25 years. We just received the above referenced notification stating that we needed to provide proof of new insurance or we would be facing charges and registration suspension. We never canceled the insurance (with the company we've used for years) that we had on the car since we bought it 3 years ago. This company attained our private information without our consent and we are not happy!

I was 21 Century customer and very happy with them. Then Farmers buys 21st century insurance and transfers its customers to Bristol West. The first writing on the wall should’ve been when you sent me a nasty letter saying that they sent me a quote and I never responded. And of course I never received a letter from them in the first place. The second strike was when we try to take delivery of a new car and they do not work on weekends. Third strike was when they asked me for proof that I’ve got a new vehicle, otherwise I have to do photo inspection. A week later I receive a nastygram from them saying that they never got proof of new vehicle from me. Instead of proving it to them that I sent I just went ahead and did photo inspection. I also get a receipt of inspection from the inspection place guy and watch him to personally upload to Bristol West.