Bristol West Insurance

Bristol West Insurance

 3.7/5 (120 ratings)
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  • 1 stars
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About Bristol West Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bristol West is a member of Farmers Insurance Group, one of the biggest insurance companies in the U.S. It offers standard coverage, as well as optional, personalized add-on services. The company focuses particularly on affordable insurance options for high-risk drivers and offers 24/7 online policy access.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Medical care coverage up to $10,000
  • 24/7 online claims filing
  • Affordable

Cons

  • Policy info not available online
  • Not ideal for low-risk drivers

Bottom Line

Bristol West is part of Farmers Insurance Group and offers competitive rates for standard auto policies. It specializes in insuring high-risk drivers and those with poor credit, but it may not be the best option for low-risk drivers.

Top Bristol West Insurance Reviews

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Rated with 5 stars
Verified

... I had a great experience with them. I talked to the rep on Monday after accident late Friday and had rental car that same day for 11 days. The vehicle was totalled and I had a...

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Rated with 5 stars
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This is a great company. I have been using them for years and have not had the slightest problem. I had an accident and the company paid out without having to fight them for it! T...

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What is Bristol West?

Bristol West is an insurer that provides affordable auto coverage to a wide range of drivers, including those with low credit or poor driving history (e.g., DUIs or multiple traffic violations). The company is available in 42 states and offers a wide range of services, such as 24/7 policy info on its mobile app and flexible payment options. It also provides online claims processing and bill payment.

Bristol West insurance coverage

Bristol West offers a variety of standard plans and benefits, including liability, comprehensive and collision coverage, as well as uninsured motorist, bodily injury, property damage and rental reimbursement insurance. You can also add medical coverage up to $10,000, towing and roadside service and trailer physical damage coverage. Bristol West’s rideshare coverage insures drivers for Uber, Lyft, and other rideshare companies.

Bristol West insurance quotes and costs

Bristol West offers several plans at varying rates to accommodate your coverage and service needs. It gives discounts for automatic payments, paperless billing, safe driving and multipolicy enrollment and provides flexible billing and payment plan options. Bristol West also has a user-friendly mobile app and offers text reminders for bill pay.

Bristol West FAQ

Who owns Bristol West?
Farmers Insurance Group owns Bristol West. Farmers Insurance Group is a well known insurer with over 48,000 exclusive and independent agencies in the U.S.
Does Bristol West offer services in Spanish?
Yes, Bristol West does offer services in Spanish. Call its customer support line to get help in Spanish.
Where is Bristol West available?
Bristol West is available in 42 states throughout the country.

Is Bristol West a good insurance company?

Bristol West offers competitive rates for high-risk drivers and those with poor credit. It provides comprehensive and collision coverage as well as roadside assistance and liability insurance. Policyholders can also add rideshare, medical, rental reimbursement, uninsured motorist, bodily injury or permissive user coverage. Its online claims, flexible bill pay, paperless billing, text alerts and mobile app make it convenient, but it might not be the best option for low-risk drivers.

Bristol West Insurance Reviews

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How do I know I can trust these reviews about Bristol West Insurance?
How do I know I can trust these reviews about Bristol West Insurance?
  • 4,150,603 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 29, 2022

Someone ran into my car while my car was parked. Received the information about the driver's insurance information and submitted a claim at Bristol West Insurance. However, they rejected my claim stating that the damage on my car was not related to that accident.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 12, 2022

This company took out automatic payment from a deceased person (my brother) after more than 30 days of being deceased. They refused to provide any information unless I provided the policy number. Would not accept date of birth, address, social security card and death certificate. This conversation was over 30 minutes on hold.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 3, 2022

    Once informed I was canceling my policy, they billed me an extra time after cancellation. The charlatans refuse to refund it unless I copy them on my new policy. Save yourself $. LM is cheaper. Mediocre in general.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2022

    Worst company ever, my insurance rate went up 40 percent due to state guidelines is what they told me from 107.00 to 175.00 a month for a 19999 Ford Ranger. They are crooks. Get insurance through someone else. It will be well worth it and less hassle.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 12, 2022

    I have got my 2 cars insurance thru this company 6 months ago. During this period, I did not file any claims, had no accident and moving violations of any kind. This company rewarded me with 50% rate increase. I called and requested them to provide me with a reason that justifies the rate increase. Unfortunately, even the customer service did not or could not explain the reason. They claimed the cost increase for office materials, i.e. pen, papers.... etc... It is very disappointing and I will not recommend this company to anyone looking for car insurance.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2022

    I cancelled my policy with a signed cancellation form. The company still pulled money out of my account and then said they had to have a copy of my bank statement showing this had been done. Even if I provide this, it would take 7 business days to mail me a check. This is bad business and very shady in my opinion. I am filing a formal complaint with the insurance board.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 15, 2022

    Bristol policyholder hit my vehicle and left the scene Bristol refuse to cover repair because I do not have a video to prove the accident. NYPD report is a legal document. BRISTOL IS A FRAUD. Be careful.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 10, 2022

    I submitted probably one of the best documented $350 claims that the company has ever seen. Claims adjustor was very difficult to contact. I left voice messages on his answering machine numerous times with no return calls. Finally, received letter saying that company "was unable to secure necessary information to move forward with processing claim". Therefore claim was placed on "inactive status and closed". Great claim. They just do not want to pay.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 8, 2022

    I have been with Bristol West for several years and have never had to file a claim (thankfully as I cannot imagine how awful that experience would have been). I recently switched policies to save money. When I called to cancel the transaction was easy with no red flags. However my card was still charged for the next payment. Upon calling to see what was up I got a rep that told me I could get my money back in 10 days. After a short hold she also told me there would be a cancellation fee. It seemed she was just reading from a script so I asked to speak to a supervisor. After approximately 20 minutes I was connected to a supervisor who was like a condescending robot and started reading from another script.

    I asked why these details were not disclosed upon cancellation as which point she said. "Well if you read your policy you would know." I asked her if I could take a survey and she said it would be after the call. I then clarified that I would receive my money back minus the refund in 10 days. Only then did she inform me that it would come in the mail via check. When she disconnected there was no survey (I really shouldn't be surprised). I just wanted to seek out some way to let others know not to use this company. Worst car insurance experience of my 25 year driving history.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 3, 2022

    My contract ended in 6 months and I made all the payments on time, NOW they are charging me for the late payment of an imaginary new contract that was never signed or approved!!! Day light stealing!!!

    4 people found this review helpful
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    Bristol West Insurance Company Information

    Company Name:
    Bristol West Insurance
    Website:
    www.bristolwest.com