Bristol West Insurance

I was hit by a car that their company insures and they have refused to respond to messages from my insurance company nor my messages. I am going to be out of pocket money when the driver of their insured vehicle ran a light and got a citation from law enforcement. Extremely unprofessional to just ghost a claim that has been filed.

Bristol West Insurance employs liars and thieves. I cancelled my policy after they raised my rate and they charged me for another month. I did everything I was supposed to including sending proof of the new insurance. I sent so many emails and made unanswered phone calls. I was so annoyed with them and after not hearing from them for a year, they sent the amount to collections. I just paid it because I'm done trying to communicate with this nightmare company. Just a warning to others to save yourself the misery.

I know this is the worst insurance ever but you have to see my situation and it's a bless find this insurance for short term... I live in New York. I decide get a new insurance because the insurance in this city is OMG. After the car accident in Queens my insurance N.... W.... Didn't recognize my car accident because my deductible was 5k so I decide to cancel them, I try to buy a new 1 but all insurance quotes gave me a over 1.5k per month even if the accident wasn't my fault, so my mom told me get the insurance in Jersey where she live so before I found this insurance I checked in Google all insurance companies.

This is the worst company! My license has been suspended 3 times my daughters car almost repoed 2 times because they never report your renewal. And when you call them to fix it they don’t! I lost a great job due to a suspended license on my background check! They are horrible!

This company does not respond to accident claims. Reached out online, by phone, by text and email repeatedly. Absolutely no response. Don't buy insurance here. My car was hit by one of their insureds. Had all the insurance information was referred to a representative. Only one representative is allowed to respond, no one else in the company is allowed to speak to inquiries. The operator said the person would call me right away. I have called repeatedly, texted and emailed. Called the representative and the corporate office. Absolutely no response. Upon researching this company Better Business Bureau has given it an F rating.

Stay away!! Bristol West is horrible!! Probably the worst company out there. Been with them for years and NEVER had a good experience with them. If they weren't the cheapest around, I'd definitely be with someone else! You suck B.W.!!

Changed insurance companies because Bristol West was dbl the rate as everyone else. Paying 250 for 1 car that was driven less than 1000 in 1 year due to Covid. Canceled them. Now owe almost $ 200 for 13 days or collections.

We should have seen the issues coming when we were receiving our policy quote. My wife found this company and said when she spoke to the agent, he seemed nice and knowledgeable. I told her to get a quote so we could compare it to the others we received. With the quote, our situation is a little complicated as we have 2 houses and 4 vehicles, but the agent told us we could split the policies and it wouldn't be an issue. We explained which vehicles were at which houses and confirmed it with him to ensure that we did not need to make any changes. When we received the quote, the price was better than the others we received and it was a Farmers company, so we decided to purchase through them.

Due to illness I didn't drive for over six months and had my car parked therefore I canceled my insurance for that time not knowing I would be punished and have to pay higher insurance when I reinsured the vehicle. The Company Geico assigned me was Bristol West. Each month they took more out of my account and the sixth month I added a used vehicle I had purchased but they wouldn't give me a quote over the phone. Two weeks later I got a bill for $389.83 for one month of insurance for two cars and I have a perfect driving record. This is for a 2003 and 2013 vehicle. I Immediately canceled them and Farm Bureau insured the same vehicles for me at $82 a month. This Company is definitely a rip off. After I canceled, they would not tell me how much I owed to close out the account so at this point I'm waiting for more bad news. Their associates spoke broken English and were difficult to understand.

The quote given which was paid upfront wasn’t the rate applied to my policy. Deceptive means were used to raise my rates by requesting documents be submitted online that could not be completed or uploaded with the consequence of raising my rates if I didn't return them. Was told the quote given was based on a discount in being a homeowner when I clearly stated my current type of residence in the application process. Rate was also increased in saying I didn’t remit an EFT agreement even though I did sign and return it to them. Took much effort to straighten it all out but Then had the gall to add a late charge to my balance due. Totally Regret paying for a 6 month contract.