Bristol West Insurance Reviews

I've been with this company almost 2 years. I always have billing problems. And I say this cause I've been trying to change my auto pay card for about 3-4 months with no results but I keep getting a $15 fee because they keep using the wrong card. Which I added cards on there and they don't even try them. On top of that I pay the same day about an hour after I get an alert of payment declined. No alert was sent about the extra $15. Until I opened my new policy and there is notice.

Just found 857.40 was taken out of my account by Bristol West Insurance out of Cleveland, Ohio to cover a premium for a man I do not know. It was set up to be taken out on a monthly basis. I had to close my entire account to keep from being cleaned out!!! I do not own a vehicle and have never received a traffic citation in my life! If I needed vehicle insurance I would not seek to get it from a company who is set up to cover high risk drivers!!

Their website will not allow you to pay your bill, and the auto pay never works, I think this is intentional as if they continue to cancel your policy, you will never get a better company to insure you! Customer service is the horrible, every month I have to call to pay my bill and I'm on the phone for over 30 minutes to get a link sent to pay my bill.

Is there a star less than one! This company is a scam. Pay your bill early they charge you more. WORST company ever. Never ever use these CONS. I'm not sure what else to say except be aware very aware. They will screw you!!!

They tripled my premium because I submitted proof of health insurance late (which they actually had on file already). When trying to figure out why my payment went from $300 to $900 a month, they said "you're not eligible to go paperless, but if you were you'd be able to see all of this information". So essentially, I'm not eligible to receive accurate information on why I'm paying 3 times more than I was.

Horrible company to do business for car policy. They cheated on my refund when it was money they owe me by overcharging. So don't let them fool you. Do what you need to do to fight it so you will get your money back that belongs to you.

Bristol West is the worst insurance company I have ever had to deal with. I had a car accident where I was NOT at fault. Bristol West was my insurance. I recently switched to them without looking at the reviews. I have never been treated so poorly in my entire life! They are so rude. They are making my life a living hell and the accident was no fault of my own, I am getting a lawyer ASAP. Please don’t get this insurance!!!

On October 21, 2025 I was T-boned. Although my vehicle was repairable, Bristol west deemed it a total loss. They didn't give me a chance to get any estimates at all. They sent a tow truck out the day after I called to take my vehicle to CoPart in Milwaukee, WI (it's an auto auction). I also paid $600 for a hitch and the hitch to be installed on my vehicle. I was told that I could drive the 5 hours to go and get my hitch. Mind you, my vehicle is sitting in their lot, TOTALED.

I find this company to be really shady. They give a low quote but if you don't pay before they "generate" an invoice, they charge you a $10 invoice fee. The billing statements aren't clear either so you can't get a breakout online but you supposedly get a discount for online billing. At my renewal, I had a $20 processing fee for renewal plus a $10 invoice fee, even though I had JUST paid in advance to avoid that dumb fee. Got into customer service and got bumped to a 2nd agent to start all over with platitudes and no real answers. I was done.

I am currently insured with Bristol West and communication has been a headache! My car is currently in the shop. When I made my initial claim, I was sent a link to take photos and stuff... They made arrangements for me to get a rental (cool) and then sent me a check to get the car fixed for less than half of what is needed to fix the car. The collision company has been having so many problems getting in touch with BW. I've even been calling and not getting my calls returned. It has now passed the 30 days for my rental to be covered, so I sent it back. My mom came in town since she was furloughed so I could drive her car, but now that the government shutdown is over, she has to return to work... meaning I am carless! I can reserve another rental at a discounted rate... but my car could've been done today had BW communicated properly with the collision center. This is ridiculous!