Bristol West Insurance

Someone ran into my car while my car was parked. Received the information about the driver's insurance information and submitted a claim at Bristol West Insurance. However, they rejected my claim stating that the damage on my car was not related to that accident.

This company took out automatic payment from a deceased person (my brother) after more than 30 days of being deceased. They refused to provide any information unless I provided the policy number. Would not accept date of birth, address, social security card and death certificate. This conversation was over 30 minutes on hold.

Once informed I was canceling my policy, they billed me an extra time after cancellation. The charlatans refuse to refund it unless I copy them on my new policy. Save yourself $. LM is cheaper. Mediocre in general.

Worst company ever, my insurance rate went up 40 percent due to state guidelines is what they told me from 107.00 to 175.00 a month for a 19999 Ford Ranger. They are crooks. Get insurance through someone else. It will be well worth it and less hassle.

I have got my 2 cars insurance thru this company 6 months ago. During this period, I did not file any claims, had no accident and moving violations of any kind. This company rewarded me with 50% rate increase. I called and requested them to provide me with a reason that justifies the rate increase. Unfortunately, even the customer service did not or could not explain the reason. They claimed the cost increase for office materials, i.e. pen, papers.... etc... It is very disappointing and I will not recommend this company to anyone looking for car insurance.

I cancelled my policy with a signed cancellation form. The company still pulled money out of my account and then said they had to have a copy of my bank statement showing this had been done. Even if I provide this, it would take 7 business days to mail me a check. This is bad business and very shady in my opinion. I am filing a formal complaint with the insurance board.

Bristol policyholder hit my vehicle and left the scene Bristol refuse to cover repair because I do not have a video to prove the accident. NYPD report is a legal document. BRISTOL IS A FRAUD. Be careful.

I submitted probably one of the best documented $350 claims that the company has ever seen. Claims adjustor was very difficult to contact. I left voice messages on his answering machine numerous times with no return calls. Finally, received letter saying that company "was unable to secure necessary information to move forward with processing claim". Therefore claim was placed on "inactive status and closed". Great claim. They just do not want to pay.

I have been with Bristol West for several years and have never had to file a claim (thankfully as I cannot imagine how awful that experience would have been). I recently switched policies to save money. When I called to cancel the transaction was easy with no red flags. However my card was still charged for the next payment. Upon calling to see what was up I got a rep that told me I could get my money back in 10 days. After a short hold she also told me there would be a cancellation fee. It seemed she was just reading from a script so I asked to speak to a supervisor. After approximately 20 minutes I was connected to a supervisor who was like a condescending robot and started reading from another script.

My contract ended in 6 months and I made all the payments on time, NOW they are charging me for the late payment of an imaginary new contract that was never signed or approved!!! Day light stealing!!!