Bristol West Insurance

Bristol West Insurance

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Overall Rating3.2 out of 5
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About Bristol West Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bristol West is a member of Farmers Insurance Group, one of the biggest insurance companies in the U.S. It offers standard coverage, as well as optional, personalized add-on services. The company focuses particularly on affordable insurance options for high-risk drivers and offers 24/7 online policy access.

Pros & Cons


  • Medical care coverage up to $10,000
  • 24/7 online claims filing
  • Affordable


  • Policy info not available online
  • Not ideal for low-risk drivers

Bottom Line

Bristol West is part of Farmers Insurance Group and offers competitive rates for standard auto policies. It specializes in insuring high-risk drivers and those with poor credit, but it may not be the best option for low-risk drivers.

Featured Reviews

Denver, CO

... I had a great experience with them. I talked to the rep on Monday after accident late Friday and had rental car that same day for 11 days. The vehicle was totalled and I had a...

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Moultrie, GA

This is a great company. I have been using them for years and have not had the slightest problem. I had an accident and the company paid out without having to fight them for it! T...

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What is Bristol West?

Bristol West is an insurer that provides affordable auto coverage to a wide range of drivers, including those with low credit or poor driving history (e.g., DUIs or multiple traffic violations). The company is available in 42 states and offers a wide range of services, such as 24/7 policy info on its mobile app and flexible payment options. It also provides online claims processing and bill payment.

Bristol West insurance coverage

Bristol West offers a variety of standard plans and benefits, including liability, comprehensive and collision coverage, as well as uninsured motorist, bodily injury, property damage and rental reimbursement insurance. You can also add medical coverage up to $10,000, towing and roadside service and trailer physical damage coverage. Bristol West’s rideshare coverage insures drivers for Uber, Lyft, and other rideshare companies.

Bristol West insurance quotes and costs

Bristol West offers several plans at varying rates to accommodate your coverage and service needs. It gives discounts for automatic payments, paperless billing, safe driving and multipolicy enrollment and provides flexible billing and payment plan options. Bristol West also has a user-friendly mobile app and offers text reminders for bill pay.

Bristol West FAQ

Who owns Bristol West?
Farmers Insurance Group owns Bristol West. Farmers Insurance Group is a well known insurer with over 48,000 exclusive and independent agencies in the U.S.
Does Bristol West offer services in Spanish?
Yes, Bristol West does offer services in Spanish. Call its customer support line to get help in Spanish.
Where is Bristol West available?
Bristol West is available in 42 states throughout the country.

Is Bristol West a good insurance company?

Bristol West offers competitive rates for high-risk drivers and those with poor credit. It provides comprehensive and collision coverage as well as roadside assistance and liability insurance. Policyholders can also add rideshare, medical, rental reimbursement, uninsured motorist, bodily injury or permissive user coverage. Its online claims, flexible bill pay, paperless billing, text alerts and mobile app make it convenient, but it might not be the best option for low-risk drivers.

Bristol West Insurance Reviews

ConsumerAffairs has collected 287 reviews and 135 ratings.

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Customer ServiceCoverage

Reviewed Sept. 13, 2023

I purchased a insurance policy 8/30/2023 from Bristol west. I was getting a car and I needed insurance. On the day I went to pick up my car Bristol west only sent me a temporary insurance card, that the company doesn’t allow to take the car off the lot! I contact them the same day I placed the order. After realizing I couldn’t use the temporary card to see if I could get my policy documents I was told my policy couldn’t be found. I spoke to numerous representatives. I then asked, "How do I get a refund if my policy can’t be found…" Fast forward I had to purchase a policy on 08/30/2023 from All state because the policy from Bristol could not be used due to me not having an actual insurance card. I got my car with my all state insurance. Bristol west finally sent me my documents on September 1st when I signed up for my policy to began 8/30/23.

I immediately call email and asking how do I get a refund. They told me to show my Allstate policy which I did. They told me to write a letter which I did and then still did not refund my full amount I was charged for a policy I never used and the customer service are so rude. They just hang up on you and actually don’t care to help. Stay away from this company.

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Customer ServiceStaff

Reviewed Sept. 1, 2023

Don't ever be fooled with this company. They lie to you, take your money, even they haven't have authority to do so. Then they telling you you have to wait 7-10 days get your own money back. What they took from you. Because of that I have to pay overdraft fees now. Disgusting terrible customer service, my salesperson was Sam and Brittney. Avoid, Avoid this place if you don't want to get ripped off.

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    Customer ServiceClaims Handling

    Reviewed Aug. 27, 2023

    Bristol West continues to post payments late then charge a reinstatement fees. Claim they never got payments on time then threaten you with cancellations. Very bad on timely billings. Poor customer service. They just keep adding fees. There are better ins companies out there. Beware.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2023

    8 days after charging my credit card the company asked me to pay a higher rate because our apartment isn’t in my name but in my wife’s company name! I asked to speak to a manager and they kept me waiting for 30 minutes! I had to hang up because I also need to work! Really terrible service!

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    Reviewed Aug. 11, 2023

    I have canceled my insurance for my personal reasons on 07/18/23. I don’t know that they will refund as a check. At first I was okay with that as I don’t know and I called them and asked to refund to my account on 07/28/23. Then she said okay but after 14 business days I called them again as I didn’t received my refund!! They told "That refund you initiated for your account that process was not completed" but when I called before on 07/28/23 she told me it was completed!! Today when I called she is apologizing and initiating my refund my money to my account ASAP!! I asked them for a compensation but she was not ready and saying, "We don’t do that!!" ****One the very very worst insurance company for not having good customer service, not refunding our back in specific timeline.**** BETTER TO AVOID THIS WORST INSURANCE COMPANY. If the problem is on your side rubbish Bristol West you better to do compensate for what you did!!

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    Reviewed Aug. 10, 2023

    Warning! If Your car gets hit, My experience/opinion: total NIGHTMARE! Expect hassles, combativeness and months' long delays. Bristol West operates like big ** bullies. Total scuzzes. Subpar insurance company. Will WEAR YOU DOWN to try NOT to pay.

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    Customer ServiceStaff

    Reviewed June 26, 2023

    WARNING: Please be cautious like me and avoid them as they are involved in fraudulent activities. I had a terrible experience with this company. They are scams and will deceive you into giving them your money. After just a few days, I decided to cancel my policy and they promised to refund me, but they never followed through. When I contacted their customer service, it was a nightmare. I had to cancel my policy again because the previous representative failed to process the cancellation and assured me of a partial refund. They sent me a check that couldn't be cashed. I reached out to them again, and now they are claiming that I not only won't receive a refund but also owe them a cancellation fee of $282. There is no supervisor available to address the issue, and they are refusing to investigate my case.

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    Reviewed June 23, 2023

    Not only did BWI remove my new car and and autopay from my policy they put my old car that died, no longer exists and haven’t own in almost two years onto my policy this past April. Told me I haven’t had insurance on my car since April because my "autopay didn’t go through” but took $60 from my credit card in April.

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    Customer ServiceStaff

    Reviewed June 21, 2023

    The insurance sent the payment to the wrong car shop, the shop put a lien in my truck because the insurance took almost 2 months to pay him. I was without a car for that time and my kids had to walk to school. Then the person incharge of my case try to blame on me for the payment sent somewhere else. They need to pay more attention what they doing. I told them I was going to change shops. They told me it was fine. The first shop where they sent the payment not even check my truck for an estimate, so we change shops, It was a really stressful situation.

    First they could not find the check. Took them weeks to "find it" then weeks to "send it back to the insurance", I got hold of someone from Farmers and they told me that Bristol did not have the information of the shop that fix the truck and that's why is was taking so long.. WE CALLED THEM ALMOST EVERY DAY asking when were they going to pay... The last week before they paid I ask for a rental car because they could not give me answers, never return my calls.. I glad am done with this .. Am not saying is a bad insurance but just make sure they send the payment where they are supposed to send it...

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    Customer ServiceClaims HandlingCoverage

    Reviewed June 9, 2023

    Currently in hour two of being on hold. I've made ten phone calls over the past three weeks trying to pay my bill. In that time my payment has been refunded twice, once as a physical paper check. Meanwhile when I reach anyone they tell me it's fine and I have insurance, even though I never receive email confirmation of said coverage. If it's not resolved today I'll be going elsewhere. Imagine trying to make a claim with a company that can't even get its ** together to take a gd payment.

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    Bristol West Insurance Company Information

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    Bristol West Insurance