Bristol West Insurance

3 months down the road I get a letter in the mail saying that we had a $300 payment. I was outraged and tried to call them. They were impossible to reach. I finally got ahold of them and tried to get it figured out and they said that they sent emails, letters, etc. stating the notice for a an outstanding balance. My wife and I haven’t received one thing!!! I received a letter actually from collections. The company would not waive that and needed a full payment. After all of this bull **, my wife and I switched to State Farm insurance. For full coverage on our 2014 Honda CR-V and liability on my truck, we now pay $180 for both. Bristol West is such a rip off and such a scam. Do not, I repeat do not get insurance with this company. And please do your research on insurance companies.

I called them. They were keep hanging up my phone. It won't even send the refund check or anything in mailbox not in the email. This insurance company is joke. It is wasting money. Please do not get this insurance. It is better to get paid little bit more and get a better service. This insurance has so many bad reviews. I don't why this insurance company is still open. Please do not waste your money and your time. This is spam. If you are agree insurance company is joke or spam report them So other person can save their money.

I filed the dispute with Equifax despite the absurdity of having to go out of my way to deal with a third party that has nothing to do with where I live. I subsequently canceled my policy with Bristol West once my six-month policy was up. Then I received a notice from Bristol West claiming that I owed them $95 with no explanation. I never changed my policy nor had any claims with them. There is no indication on my Bristol West account what this charge is for, nor how to dispute it. The same day that I received the notice from Bristol West, I also received notice from a debt collector that Bristol West apparently turned my "debt" over to. I am still in the process trying to resolve this issue with Bristol West and now have to look into legal options for redressing the damage to my credit :(.

Then said she sent me papers to get notarized. I open the mail and did not find any papers to have notarized, so I called her to ask what am I supposed to have notarized? She said very rudely, “did you even open the letter to look at the papers?” I was like, "Uhhh yea. It’s just a letter confirming you all are taking the claim." She was like, "Oh... let me email them to you real quick then" (no apology). So I finally get them and had to pay 40 dollars at UPS just to get these papers notarized and sent to them. And no I did not get reimbursed for that. I got the call my car had been found two days later. No real damage to the outside but the motor was blown, and they identified the thief as a 17 yr old minor who has already had a history of stealing cars.

A few days later she calls me and says, "Sorry we are denying your claim because we cannot find any proof that the engine being blown was due to the thief having it." We argue for days about this. I say, "What more proof do you need then? My car was running just fine the day I was driving it, and then when I got it back from being stolen, the motor was completely blown?" Patricia was very rude and said “well back in October last yr when you had your oil changed they said there was no oil on the stick prior to the change, what do you expect is going to happen when you drive your car around with no oil in it?”

I said my next oil change said the oil was full prior to, and I did not need to come back for another oil change 6,000 miles. When my car got stolen I still had 500 more miles until I needed to go back for the next oil change, so there are no records indicating that I have not taken care of my car, period!!! And her responses continued to be very rude, she kept raising her voice with me and cutting me off while I was speaking. I ended up going to her supervisor Deborah **. I complained about how rude and unprofessional Patricia ** was and she told me she shouldn’t have spoke to me like that and she will talk to her, but was more trying to defend her and say how good great she actually is (I pretty much figure they are good friends). But Deborah was very pleasant to talk with and respectful I will say that.

But in the end after a week of going back and forth it was the same outcome, that if they could not prove 100% how the engine blew and that it was 100% the thief’s fault, that they could not honor my claim. And also that it does not matter at all that they cannot even prove that anything was wrong with my car or my engine prior to the theft. So now, I have no car that I still owe 3,000 dollars on, even though I have been paying 8yrs for full coverage insurance with them, it has been for absolutely no reason. I don’t know, I guess when they figured out it was a minor who stole my car and they knew they would not be able to collect money out of him, they were dead set on making sure they could deny a mother of 5 children who now has no car, who should have been protected with the FULL COVERAGE INSURANCE SHE HAS BEEN PAYING FOR FOR 8 YRS!!!!

As soon as I am able to, I am canceling my insurance with them, and also my mother, my 3 cousins, my aunt, and my grandmother who are also insured with Bristol West, are canceling theirs as well. So they just lost a total of eight people counting my husband and I as well at one time. I’m absolutely disappointed and disgusted with how Bristol West insurance, and their adjuster Patricia ** treated me. I've never witnessed such unprofessionalism in my life.