Bristol West Insurance

I purchased a insurance policy 8/30/2023 from Bristol west. I was getting a car and I needed insurance. On the day I went to pick up my car Bristol west only sent me a temporary insurance card, that the company doesn’t allow to take the car off the lot! I contact them the same day I placed the order. After realizing I couldn’t use the temporary card to see if I could get my policy documents I was told my policy couldn’t be found. I spoke to numerous representatives. I then asked, "How do I get a refund if my policy can’t be found…" Fast forward I had to purchase a policy on 08/30/2023 from All state because the policy from Bristol could not be used due to me not having an actual insurance card. I got my car with my all state insurance. Bristol west finally sent me my documents on September 1st when I signed up for my policy to began 8/30/23.

Don't ever be fooled with this company. They lie to you, take your money, even they haven't have authority to do so. Then they telling you you have to wait 7-10 days get your own money back. What they took from you. Because of that I have to pay overdraft fees now. Disgusting terrible customer service, my salesperson was Sam and Brittney. Avoid, Avoid this place if you don't want to get ripped off.

Bristol West continues to post payments late then charge a reinstatement fees. Claim they never got payments on time then threaten you with cancellations. Very bad on timely billings. Poor customer service. They just keep adding fees. There are better ins companies out there. Beware.

8 days after charging my credit card the company asked me to pay a higher rate because our apartment isn’t in my name but in my wife’s company name! I asked to speak to a manager and they kept me waiting for 30 minutes! I had to hang up because I also need to work! Really terrible service!

I have canceled my insurance for my personal reasons on 07/18/23. I don’t know that they will refund as a check. At first I was okay with that as I don’t know and I called them and asked to refund to my account on 07/28/23. Then she said okay but after 14 business days I called them again as I didn’t received my refund!! They told "That refund you initiated for your account that process was not completed" but when I called before on 07/28/23 she told me it was completed!! Today when I called she is apologizing and initiating my refund my money to my account ASAP!! I asked them for a compensation but she was not ready and saying, "We don’t do that!!" ****One the very very worst insurance company for not having good customer service, not refunding our back in specific timeline.**** BETTER TO AVOID THIS WORST INSURANCE COMPANY. If the problem is on your side rubbish Bristol West you better to do compensate for what you did!!

Warning! If Your car gets hit, My experience/opinion: total NIGHTMARE! Expect hassles, combativeness and months' long delays. Bristol West operates like big ** bullies. Total scuzzes. Subpar insurance company. Will WEAR YOU DOWN to try NOT to pay.

WARNING: Please be cautious like me and avoid them as they are involved in fraudulent activities. I had a terrible experience with this company. They are scams and will deceive you into giving them your money. After just a few days, I decided to cancel my policy and they promised to refund me, but they never followed through. When I contacted their customer service, it was a nightmare. I had to cancel my policy again because the previous representative failed to process the cancellation and assured me of a partial refund. They sent me a check that couldn't be cashed. I reached out to them again, and now they are claiming that I not only won't receive a refund but also owe them a cancellation fee of $282. There is no supervisor available to address the issue, and they are refusing to investigate my case.

Not only did BWI remove my new car and and autopay from my policy they put my old car that died, no longer exists and haven’t own in almost two years onto my policy this past April. Told me I haven’t had insurance on my car since April because my "autopay didn’t go through” but took $60 from my credit card in April.

The insurance sent the payment to the wrong car shop, the shop put a lien in my truck because the insurance took almost 2 months to pay him. I was without a car for that time and my kids had to walk to school. Then the person incharge of my case try to blame on me for the payment sent somewhere else. They need to pay more attention what they doing. I told them I was going to change shops. They told me it was fine. The first shop where they sent the payment not even check my truck for an estimate, so we change shops, It was a really stressful situation.

Currently in hour two of being on hold. I've made ten phone calls over the past three weeks trying to pay my bill. In that time my payment has been refunded twice, once as a physical paper check. Meanwhile when I reach anyone they tell me it's fine and I have insurance, even though I never receive email confirmation of said coverage. If it's not resolved today I'll be going elsewhere. Imagine trying to make a claim with a company that can't even get its ** together to take a gd payment.