Bristol West Insurance Reviews

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About Bristol West Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bristol West is a member of Farmers Insurance Group, one of the biggest insurance companies in the U.S. It offers standard auto coverage, as well as optional, personalized add-on services. The company focuses particularly on affordable insurance options for high-risk drivers and offers 24/7 online policy access.

Pros
  • Medical care coverage up to $10,000
  • 24/7 online claims filing
  • Affordable
Cons
  • Policy info not available online
  • Not ideal for low-risk drivers

Featured Reviews

Denver, CO
Verified purchase
... I had a great experience with them. I talked to the rep on Monday after accident late Friday and had rental car that same day for 11 days. The vehicle was totalled and I had a...

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Moultrie, GA
Verified purchase
This is a great company. I have been using them for years and have not had the slightest problem. I had an accident and the company paid out without having to fight them for it! T...

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What is Bristol West?

Bristol West is an insurer that provides affordable auto coverage to a wide range of drivers, including those with low credit or poor driving history (e.g., DUIs or multiple traffic violations). The company is available in 42 states and offers a wide range of services, such as 24/7 policy info on its mobile app and flexible payment options. It also provides online claims processing and bill payment.

» MORE: How to get cheap car insurance

Bristol West insurance coverage

Bristol West offers a variety of standard plans and benefits, including liability, comprehensive and collision coverage, as well as uninsured motorist, bodily injury, property damage and rental reimbursement insurance. You can also add medical coverage up to $10,000, towing and roadside service and trailer physical damage coverage. Bristol West’s rideshare coverage insures drivers for Uber, Lyft and other rideshare companies.

Bristol West insurance costs

Bristol West offers several plans at varying rates to accommodate your coverage and service needs. Bristol West does not publish the cost of its auto policies online. It gives discounts for automatic payments, paperless billing, safe driving and multipolicy enrollment and provides flexible billing and payment plan options. Bristol West also has a user-friendly mobile app and offers text reminders for bill pay.

Bristol West FAQ

Who owns Bristol West?

Farmers Insurance Group owns Bristol West. Farmers Insurance Group is a well known insurer with over 48,000 exclusive and independent agencies in the U.S.

Does Bristol West offer services in Spanish?

Yes, Bristol West does offer services in Spanish. Call its customer support line to get help in Spanish.

Where is Bristol West available?

Bristol West is available in 42 states throughout the country.

How do you cancel a Bristol West policy?

To cancel your insurance policy with Bristol West, it’s best to contact the agent or broker through which you bought your policy. You can also contact Bristol West over the phone directly for more cancellation options.

Is Bristol West a good insurance company?

Bristol West offers competitive rates for high-risk drivers and those with poor credit. It provides comprehensive and collision coverage as well as roadside assistance and liability insurance. Policyholders can also add rideshare, medical, rental reimbursement, uninsured motorist, bodily injury or permissive user coverage. Its online claims, flexible bill pay, paperless billing, text alerts and mobile app make it convenient, but it might not be the best option for low-risk drivers.

» RELATED: Factors that affect car insurance rates

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Bristol West Insurance Reviews

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    How do I know I can trust these reviews about Bristol West Insurance?
    • 4,697,285 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceCoveragePriceStaff

    Reviewed July 1, 2025

    Horrible, horrible firm. They will secretly hit you with fees when you are in between your payments. Then they will charge you because they require auto payment, so on a bill of $171, I was getting charged $209, thankfully I checked my account as I tend to do periodically and found the excessive charges. Then when I called and asked to cancel they kept me on the phone for more than an hour, telling me they were getting me to somebody, and while I'm waiting some lady told me that if I wanted to cancel I'd have to pay and additional fee. I am reporting this business to the main farmers office and also BBB.

    Do not use this company. They will steal your money and lie about your coverage. I also added liability for our second car, paid, signed the documents, and when I checked my account there was NO coverage on my other car. Yet they still took my money. I am also suing them for damages and stress. DO NOT USE THIS COMPANY. When you try to cancel or discuss your policy they leave you on hold. People to be aware of: Jessica in the Waco office, Caleb who runs the Waco office (he has lots of complaints against him) and the supervisor who also left

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    Coverage

    Reviewed June 18, 2025

    Such a terrible company. I set up autopay, it tried to process two separate months, and was returned both times with an almost $40 return fee each time. Well, I'm trying to get a secured loan for a vacation and am using my car as collateral. Since the payment wasn't taken out, I had to make the payment and upgrade to full coverage.

    The next morning, I made the payment and upgraded to full coverage. I went back to get the loan that day, and the insurance company could not confirm that I had upgraded to full coverage. For some reason, they take 24 hours to process payments, even though you aren't paying by credit. For whatever reason that will never make sense, they couldn't verify I had full coverage until their system finished processing. What an absolute joke of a company, and I wouldn't be surprised if they go into liquidation and are taken over by the state soon.

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      Customer ServicePrice

      Reviewed June 17, 2025

      I was rear ended by a person insured with Bristol West. It took over a month with multiple emails/calls to get them to accept liability. I took my car in for an estimate but Bristol West made me submit pictures so they could decide on their own estimate which was half of what the repair shop quoted. Now my car is sitting at the repair shop because the cost is more than BM allocated and they aren’t returning calls to accept the additional fees. This has been nothing but a headache and I wasn’t even at fault! Unless you have a ton of extra time on your hands and the patience of a saint I would recommend using a more reliable, customer friendly insurance company, not Bristol West.

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      Customer ServiceClaims HandlingPrice

      Reviewed May 19, 2025

      Extremely poor customer service and quickly rising rates. I insured a pickup truck. I drive maybe 500 miles annually and initially I had a good rate but with renewals every 6 months and increases with each renewal within a couple years my good rate had doubled (zero accidents, zero claims, always paid in advance). I chose a new insurance that gave me less than half what Bristol West was going to renew me for, I went online to cancel my policy 10 days before autorenewal kicked in and the online portal indicated I would be getting a $20 refund.

      I never got the refund which wasn't too important but then a few months later I got a notice they were sending me to collections for $30 because I am in California and CA residents have to pay a $50 cancellation fee which Bristol West did not disclose (they told me I was to expect a refund then they charged me a penalty and sent me directly to collections). Bristol West is a very dishonest company with non-existent customer service, they will give you a good price the first policy but will quickly raise your rates (literally doubled in 2 years) and then they will charge you hidden fees for leaving them.

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      CoverageOnline & App

      Reviewed May 12, 2025

      I turned off auto-renew on their website, as I had no wish to continue coverage. They tried to renew the policy, are chasing me for an "Admin fee" based on the fact that I didn't pay to renew it. Refusing to acknowledge any error as "you are no longer covered by us." Ya think?

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      Customer ServiceStaff

      Reviewed May 4, 2025

      Looking for help with car insurance can be so grueling. It was an exhausting day, but Louise ** was such a delight! She was so knowledgeable and helpful. Talk about great customer service! I'm really satisfied with my switch to Bristol West Insurance.

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      Claims HandlingCoverageStaff

      Reviewed May 1, 2025

      Bristol West did not include my UM coverage and blamed it on Farmers. However, I found out at the renewal that I had still gone without it even after calling and requesting it, emailing Farmers, etc. At the renewal, the girl made a mistake and still didn't include it. I was hit by an uninsured motorist a few months later and

      when I found out upon reporting my claim, they STILL didn't add UM (despite the fact it's supposed to be included unless a form is filled out by hand and signed, declining it in the state of Florida). They admitted it was their error, but did not back date my coverage and denied coverage so my lawyer dropped the case.

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      Customer Service

      Reviewed April 2, 2025

      Nightmare from the start, worst insurance experience I have ever had and I was only a customer for 6 months. Incompetent customer service, useless app. Best thing I ever did was let my policy cancel and get a new insurance provider.

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      Verified purchase
      Customer ServiceClaims Handling

      Reviewed March 21, 2025

      Had two act of god claims that Bristol West seriously mis-handled. One they clearly didn't review the photos, only included 3 panels in the estimate when the vehicle had damage on 8 panels, CLEARLY shown in the photos. They refused to review. Other vehicle they didn't include damage of several parts. I repeatedly tried contacting the supervisor Heather B who would not call me back after several voicemails. They then setup a settlement with a 3 day expiration to create a sense of urgency on my part. I told them in voicemail, portal and email that I DECLINE their settlement. They have since went no contact. At this point I can only assume that this is purposely malicious to get out of paying damage. I will be reaching out to my state's dept of insurance to report this. Not even a 1/3 of the damage was noted on the estimate. Truly unbelievable that a company can have this bad of service for their own customers.

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      Customer ServicePriceStaff

      Reviewed March 21, 2025

      I am very upset about this company! They told me that they could beat the company price that I was with. They gave me a quote that was lower at first. Then it went up to $237.00 which I accepted. I paid this for my 1st month. The next month, March I received a notice for $355.00 with a notice to cancel the policy if I did not pay it! When I talked to one lady, I could barely understand, she hung up on me because I told her how upset I was! I am 71 years old and on Social Security. I cannot afford this! I cancelled the policy. Now they say that I owe them $237.00 for 12 days of insurance. They gave me 4-6 different reasons of why the policy changed. They are crooks! I will be reporting this SCAM company! CROOKS!!!!

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      Bristol West Insurance Company Information

      Company Name:
      Bristol West Insurance
      Website:
      www.bristolwest.com