Bristol West Insurance Reviews

Very nice when you can get in touch with them. Had an accident with one of their insured back on 3/28/26 and still no follow up. Last I heard on 5/11/26 was that they are waiting for evaluation of the loss from the appraiser. They said they would have a letter out by the end of last week and now another week has gone by and unable to get a hold of anyone. Super frustrating. Nice when you talk to them but really poor communication and follow up.

My experience with Bristol West had been terrible... from claims to billing it has been very stressful. Needless to say, my policy will be up in a month and I will be so glad to more on from them. I recommend that Bristol west take a look at how they handle customer service, and especially billing, I feel that they have wronged me from start to finish with my premiums.

This is the single worst experience I have EVER had with ANY insurance company EVER. RUN FAR AWAY. It does not matter what price they quote you--it is not worth their shady business dealings.

I had insurance through Bristol West Farmers which I purchased online. I am a retired insurance agent and I can say that this Company is definitely a scam. I have flags to pay because of their incompetence and lost my prior coverage discount which can cause me so many problems. I took this to the LA Dept. of Insurance which didn't help either. I was told to get an attorney. Really? That would cost me more than the flags and prior coverage discount. Buyer beware because this company is the worst!!!

I'm so mad. I'm just now looking for reviews. This company is a SCAM. I signed up because I was at a car dealership and needed something right then and they had decent rates. I paid $200 to start my policy. I was told the Lien holder's name will be added after a payment was made. It didn't sound right then either but I figured whatever. Then I get told after they can't edit the policy within 24hours and they also couldn't find me in the system yet so give it some time. That was a huge red flag to me. Not to mention I physically couldn't leave the dealership since they failed to list the lien holder. So I had to buy ANOTHER policy with a new insurance company and figured I will just cancel Bristol West and get a refund because I hated their customer service.

I was hit by someone on 4.6.26 and when I reported it to Bristol West, they DID NOTHING to investigate the situation. The other insurance company said it was a no-fault accident but yet Bristol West wants me to come off 1k for a deductible. The lines in the car, the dent in my door are ALL noticeable that someone hit me but yet, Heather my claims provider did nothing to help or circumvent the situation. I felt alone and pissed because Bristol West DOES NOT AND DID NOT have my back on the situation that was not my fault.

This was the most costly cheap auto policy I ever bought. Approximately a month after I prepaid Bristol its quote ($600) for 6 mo of auto insurance I discovered BRISTOL had, without notice, (NOT coincidentally) withdrew TWICE more that amount from my bank account for the SAME auto policy and time period; in effect Bristol's "bait and switch" tripled the cost of the prepaid auto policy for my 14 year old car without tickets, accidents or claims). Next, Bristol (NOT coincidentally) has no written refund policy. I called Bristol and Zebra (its paid cohort) SEVEN times (including hang ups, no call backs and department transfers) for help to terminate my auto policy (with no claims) until I set a deadline date for Bristol to end my policy and send my refund.

Had the pleasure of speaking with Shiaraillis today, she was very helpful and got the documents I needed sent over to me quickly. Never had a issue with this insurance. Highly recommend for younger/ high risk drivers.

I had a very disappointing experience with Bristol West Insurance. My policy was cancelled due to alleged nonpayment, and I was told that a notification had been sent on February 10th. However, I carefully checked all of my email folders — inbox, spam, and trash — and I never received any notice at all. Because of this, I was completely unaware that my policy was at risk of cancellation. When I called to resolve the issue, I asked if the policy could be reinstated without a lapse, since I was never properly notified. The representative refused to make any exception or show any flexibility, even though this situation was clearly not caused by negligence on my side.

I have had the worst experience ever with the claims department. It has been 39 days today and I haven’t received my claim money. I try to call everyday with no response. They lie to me saying they call me and they don’t and they said they mailed then check out on 3/6/2026 and to wait 5 business days. It’s way past that now and now he changes it to 10 business days which is today. He saying wait till Friday. I have paid out the pocket for my repaired so I can drive my car and I will be contacting everyone I can to make it known how poorly I have been treated