Bristol West Insurance

One of their policy holders Karen ** - her granddaughter Kensley ** hit my Jeep when she was texting and driving. Her adjuster Paola ** did NOT return calls, emails, nothing. I left 5 messages. Then I get a letter. Said that my claim was not accepted, when I called to get a supervisor, I was denied by Paola **. Said that since I was prior military Bristol West does not pay on claims on vehicles that were owned by veterans. That is discrimination and poor business practices. I faxed/emailed all information to them 3 times, got told that they don't support the military and don't reimburse when the accident was by their insurance holders fault. If I was not military, they might have paid out.

I have had trouble with Bristol West since day 1. The paperwork for me to sign was prepared incorrectly and it took 2 weeks and never did get corrected (I had to have my agent email me, then I printed, signed, scanned and emailed back because it was STILL wrong). The error was that they wanted me to initial that my vehicle is NOT used for rideshare, when I CLEARLY told them I am a Doordash driver and other gig worker. NOW, I am having a payment issue because even though their supervisor admitted to me they made an error and drafted the wrong bank account, after several HOURS on the phone they will still not give me a credit for the NSF fee charged by my bank. I told them today that I am DONE and I am only staying with them because I don't have the money to go anywhere else right now, plus, after 4 more months I will be eligible to transfer to Farmers, which is a better company anyway.

After trying to cancel my policy (several times) for a car I no longer owned; Bristol West was still taking an automatic debit from my checking account. I had to get my bank to stop payments to get Bristol West to stop billing me for a car I had donated many months before. After my bank did an investigation, they refunded the automatic deductions to my account. Thank heavens because we are speaking hundreds of dollars. Note the word 'investigation' - so this is not just my say so - and yet - Bristol West sent my information to a collection agency for that same money that they wrongfully took!!! I can't get rid of these people!! DO NOT SIGN UP FOR AUTOMATIC PAYMENT!!!

Published review 12/4/20. This insurance company wanted to charge me over $300 for one vehicle. I agreed because at the time it was the cheapest option I could find. I’ve been a customer for 3 years. From the month of August this year I look at my account and my went up to $500!!! I called in and asked why? They said that my wife on the account had 2 claims. My wife has a perfect driving record. I called in Lexis Nexis and had proof that she had no claims. They said that they couldn’t do anything for that month and wanted a $500 payment for the month of August. I cancelled with them and spoke with James (the owner for Bristol West in my area) and had 2 other representatives tell me that we owed nothing 4 different times! So I was okay with this because I didn’t want to pay a bill that big.

I sent in a cancellation request and it took 2 weeks to process it and they kept telling me I was missing things every time I sent it in, now since it’s processed they’re telling me in an additional 2 more weeks to get a refund back! It’s been over a month since I sent in my cancellation request and I still nothing. The wait time for agent is about 5-10 minutes every time you call and people who work there don’t know what they are doing!!

After canceling with this company I still got charged two more months on my credit card as a recurring charge the total amount was now $727. I contacted the company. They stated that was a mistake on their end and that I would get reimbursed within 5 to 10 business days. It has now been over 3 weeks and my money is not back on my account. I have been calling the agent. She says she has no clue what is going on but there's no update. I've been calling the company directly and they just transfer me over and over to different departments. I can get an answer of where is my money. It's ridiculous. This is the worst company I have dealt with.

I cancelled my auto insurance with your company as your customer service is awful, you charge $6.00 to make a payment with a person (which I’ve NEVER heard of) and you charge someone with a 96 Toyota Camry $93.00 for the lowest insurance you can buy!! Don’t worry, I have cancelled my policy with you and made sure friends and family know not to ever do business with your company as you have proved time and time again you aren’t worth the money or hassle. I went with another company who for the same coverage, I now pay $38 a month instead of your ridiculous $93 a month. I am SO happy to say I never have to call or deal with your company again and I’ve never had an issue with any company treating me the way you have. Good Riddance!

This insurance is the biggest joke I’ve ever seen. Unexpected rate increase and added people I didn’t even know on to my insurance. When I finally got someone on the phone, they could not give me an explanation of the rate increase, nor the unknown drivers added to my insurance. Poorest excuse for an insurance company I have ever dealt with!! Definitely will be finding me a different company to insure with.

This has been by far the worst experience I’ve ever had with any insurance company. No one is able to give you a straight answer regarding questions about your policy and I had a representative say he couldn’t confirm whether or not I have full coverage insurance, as they don’t use that term. All he could state was that I had certain limits and coverage. I was charged an excessive premium for adding a vehicle. Minimum legal coverage for my state was going to cost me $159 a month. I drive a 2016 Jeep Grand Cherokee people! And I have a clean record. Needless to say, they ripped me off for 340 bucks and I cancelled. Don’t even bother with this company. They’re a joke.

Have had insurance for over 20 years and company was bought out by Bristol West and has turned into the worst experience ever. I have been paying them without a claim for 20 years and they increase my monthly payment by 40.00 for a cost of living fee.