Bristol West Insurance

Co, very rude about charges put on account, this was always paid in advance & they chose to add bogus charges for additional money, $50 charge for cancelling policy & another $28 for stopping bank draft. Account opened on 13th of month closed on 12th. Should not have be any additional charges.

Don’t go with this company! Worst insurance ever! Rude. Are the worst to file a claim with, almost impossible to get a hold of anyone! & your claims adjuster, I had an adjuster name Ryan. He was extremely rude. I had to tell him several times not to be so rude, he's an interrogator, a name caller, attacked me verbally, said I was making threats because I asked him a questions, like how much longer before I know about my car and will the rental car be covered because it states that in my policy. Ryan acted as if I was upsetting him, annoying him, & threatening him, because I was asking questions, meanwhile the claim's taking forever, over a month, I'm paying for the car, & car insurance. SMH.

I was charged $266 per month for 1 car, a Honda Pilot. I have only 1 point on my record. I just switched to Wawanesa Insurance with higher coverage and lower deductible for $109 per month. I tried calling Bristol West to cancel and was put on hold for over 30 minutes, and was told that I would have to pay $50 to cancel my policy although I have had my policy with them for over 2 years. Their website seems like it hasn't been updated since 1999 and doesn't help answer any questions one might have. Beware of this insurance company, they prey on their customers.

Their insured, Mr **, rear ended my vehicle which re ended me. This was a few weeks before I was about to go on vacation in which I need my vehicle to pull a trailer. The adjuster was originally friendly and they accepted liability. I sent in the estimate from my shop, easy repair plenty of time to get it fixed before vacation. Then one excuse after another that they were not ready to get it fixed. Finally, the week before my vacation, they are ready, but I will now need a rental car to pull my trailer.

In brief summary, Bristol West Insurance's insured, Ms. **, hit my vehicle while travelling through the State of Tennessee. Ms. ** apologized profusely for banging my vehicle and attempted to give me money for the damages. Money never exchanged hands. All of this was told to Bristol West Insurance. When I returned to Illinois, I took my vehicle to Athenian Body Shop in Chicago Ridge, Illinois and I filed a claim with Ms. ** insurance, Bristol West Insurance. The claims adjuster, Ms. **, indicated that my damages would be paid and this was also communicated to the Body Shop personnel. The vehicle was later inspected at the body shop by Bristol West's representative and they approved a supplemental.

Worst insurance company ever!! My daughter was in an accident April 21 2018 and it happened on a Sat. Well guess what? They're not open on Saturdays and you file a claim online or wait until Monday, We needed a rental and guidance, certainly they fell short... I have rental for 30 days supposedly on my insurance policy! Well we were told, "7 days find a new car!!!" They are not helping with the fight against the State Trooper who has politely messed up the police report with inaccurate findings, no help whatsoever. Having GENERAL insurance seems like it has to be better than this crackpot company... DO SOMETHING BRISTOL WEST, CAUSE OF NOW YOUR REPUTATION IS TRASH...

After trying for weeks I am unable to reach anyone in sales or customer service. I have verified that the phone number is correct but only get a recording. An agent for the company can only give me the same phone leading to the same recording. I tried the claims service phone no. but only received an out of the country answering service which could take accident information which they forward on to someone in the states. They also could not give me any phone numbers for Bristol West. I question whether they even exist and I'll contact the insurance commissioner for Washington state.

I was in an accident on March 28 with a driver that has Bristol West Insurance, I have never had to deal with a company that lies and has the worse customer services EVER! The police report came out over a month ago showing that their driver was at fault! Witness statements and CHP have him 100% at fault but they the claim is still under review as of yesterday. Yesterday when I spoke to the claim adjuster she FLAT out lied and said she has left messages for me to call her and I asked her what number she had for me, she gave me the incorrect number, which I have updated with her at least 6 times. Here is the kicker. I called the number she said she has called and left messages for me AND THAT NUMBER is discounted! I have never been lied to like I have been by this company! I have FARMERS INSURANCE and they have been great thru this whole claim!!! BUT NADA AT BRISTOL HAS BEEN THE WORST EVER!!!

I received information from 21st Century Insurance that the company was changing to Bristol West Insurance. I went to the website and handled everything that needed to be changed to switch over to the new company. I filled in all the information for the account numbers to auto pay the policy and received confirmation that everything had been submitted. I was out of the country for two weeks and when I returned home and picked up my mail there was an envelope with all my policy information and an envelope with a cancellation notice. Evidently one of the digits for the auto pay account number was off so the policy was cancelled.

I purchased basic liability insurance for my car and paid every month on time until I found out that the $108.00 per month I was paying was well overcharged when I got a quote from State Farm that would only charge me $28 per month for the same car. So I decided to go with the better deal and enrolled in State Farm. I asked the State Farm lady, “Do I need to go down there and tell Bristol West anything since I'm switching to State Farm”, and she said I shouldn’t have to because they will see that you’re insured by State Farm online. So I paid State Farm that low cost for the same thing Bristol West charged me 5 times the price that State Farm charged me. So do you blame me? I was happy about my new rates and Bristol West text me and said they cancelled my policy.

I totaled my car. It’s been almost 14 days and I still have no idea what is being covered between insurance and gap. No one can give me any answers on almost any of my questions regarding my coverage. Insurance stopped paying for my rental but I still haven’t even been called by insurance to tell me I needed to return the rental or to tell me what was covered. Also found out I’ve been paying almost double with this company compared to some big insurance companies and I don’t have that great of a driving record. Will be changing insurance carriers as soon as I get this total loss resolved. Very disappointed after paying almost 300$ a month for 3 years. I will also never recommend Bristol West or Foremost. Total waste of time. Total lack of communication.

Sunday morn 2:00 a.m. I awoke to my 2015 Nissan Rogue ablaze. The car, what remains is a puddle of metal. I contacted the company and was line for 48 min. waiting to make a claim. After about 40 min of wait I went online and made a claim, complete with a series of photos. Just as the claim number and the name of the agent who was assigned my case came up and rep came on the line. I explained my car was gone and I had just completed a claim online. She verified the claim number and the name of agent assigned. I heard from no one.

I was with 21st Century for many years before they became Bristol West 2 months ago. They wanted to charge us more than what we had been paying before but we were able to negotiate the price down to $282 (still more than what we had been paying and we lost our free towing). At the end of the month they tried to charge us $432, when we called for an explanation they told us it was because we hadn't signed the necessary forms. We got the forms sent to them that same day and yet they still told us we needed to pay the ridiculous amount of $432. So, of course, we decided to cancel our policy and switch to a different company. They charged us $116 to cancel our policy. We couldn't understand why but after being threatened with being sent to collection and ruining our credit we were forced to pay it. AVOID THIS COMPANY AT ALL COST!!

This is the only company I know that not only charges higher rates for accident free drivers, but charges anywhere from a floating fee of $10-15 a month to send you an invoice. I would avoid them at any cost unless you like paying a premium for poor quality & service.

I was with 21st Century (auto insurance) for over 10 yrs when they introduced Bristol West Insurance as the new provider (2 months ago). I decided to put my car up for sale and contacted Bristol West ahead of time on 02/07/2018 to see what the policy was for canceling my auto policy. I was told that on the day the sale is completed I needed to call in, cancel my policy and then fax a request to cancel my policy to Bristol West at 1-888-888-0070. On 2/15/2018 I followed those directions to the "T".

This company is a fraud! They charge you to discontinue your policy. But not ever mention it when you get it. They don't let you take charge of your policy. It is ridiculous. Thank goodness I never had to file a claim with them or I would have probably lost out!

My neighbor hit my car (BMW) while it was parked in my driveway. I have been dealing with this company and their unprofessional agent and management staff. The damages on my car is over $3500 but they send me a check for $1800 that is not even under my name. They have called me a liar saying that the title isn't under my name and after I requested my title and send them a picture they proceeded to tell me that I recently got my title under my name when that wasn't the case. I requested a lost title and that's why the date says DEC on that. I tried to call their one 800-number but they would not let me speak to their manager. They said that I needed to talk to the adjuster that is taking care of my claim when I already explain to them that I have talk to her and that she is not being helpful.

I'm writing this review because it pained me greatly to read all the pain, frustration, anger, and resentment this Insurance company has created in just the last couple years for so many of my fellow Americans. My knowledge of this criminally negligent, incompetent, and evil Insurance Company dates back to 2002 and 2003. Here is my factual story:

They upped my UIM without permission from previous policy. Now have to write letter to request it back to original. Have emailed it faxed it they do not listen. Then asked girl to send new policy and ins cards sent me the old policy and cards. Then faxed Jan 17 2018 what I emailed in Dec to fix the issue. Girl said call back in 3 hours to see if we got it... They still have not corrected anything and increase rate because of it... How can these People be allowed to do business at all is beyond me. I sent something very legible so she wrote not legible so I emailed her back and sent it again only to be told the other day Jan 17 2018 "Oh you cannot email them back" by a different girl. Nothing stated that on her email. I will complain to a higher authority... Plus they charge you to go paperless and other fees. They are corrupt!

They are by far the worst company I have ever dealt with. They lowballed on the repairs to my 2013 GMC Acadia. I was reared ended off a farming road that had gravel pull off on side of road. I was shoveled into a small hole with gravel/rocks in it. The force pushed gravel up on the hood of my truck, scratching it beside $6,000 in damages to the rear of my truck. I was laid up for 2-3 with neck and head pain. Got a secondary issue due to being laid up. They offered me $300 for my trouble. WTF!!!! 9 months later they would only give me $1,100 for my neck injury.

We were searching insurance quotes online for our vehicles, then someone called me about my search for insurance. I gave her all my information and she came back with an ok quote, we started the process of purchasing the policy, then she came back with a little higher quote, something had changed, but still ok. After an hour we still were not finished, but we kept going. By the time it was said and done I had been on the phone almost two hours, the rate had went up yet again, and she told me our insurance was with Foremost not Bristol West. She gave me a policy number, we still have not received insurance cards and I have NO number to contact Bristol. I have googled until I am exhausted trying to find contact info for this company. I am changing insurance companies immediately.

Bristol West is owned by Farmers. The crappy Bristol Service, starting with their looped answering service, is a reflection of Farmers. I was with Farmers over 30 years, then due to an agent oversight, who forgot to include my auto insurance in the joint homeowner package, my insurance lapsed over 45 days, without my knowledge. Farmers kicked me to their sub company Bristol, and now charge me so much money, even the Farmers local agent can’t explain it. Guess who won’t fool me again? Or who is legally robbing me? FARMERS INSURANCE. Bristol is just a retail office in Florida who takes orders from FARMERS INSURANCE.

I was on automatic payment with Bristol West. Every 6 months they would deduct my premium from my credit card. At the last billing, my credit card denied the payment. Instead of contacting me by phone or e-mail to correct the problem, they cancelled my insurance immediately. I received a letter in the mail three weeks later that my insurance had been cancelled, and requesting a $25.00 NSF fee. I am relieved that I didn't have a claim during the three weeks that I was driving without insurance! Instead of paying the NSF fee, I am going to file a complaint with my Washington State Insurance Commissioner.

We called and filed a claim 3 days ago, we are without transportation. The assigned adjuster Justin ** initiated taking information to complete the claim but did not finish due to a meeting he had to attend, he stated that he would give us a callback and as of right now we have yet to hear back from anyone at this company. My daughter and I have called several times to receive an update and no one has reach out to us. Insurance companies are suppose to lighten the load of what you're experiencing not add to the situation. This company is HORRIBLE. They are making it possible for us not to spend the holidays with each other.

I have never had a worse experience with a company. I wish I could give ZERO stars because this was the worst service I have ever had! They were extremely negligent and they lied several times straight to my face. It took them 7 weeks to come to a decision and then they completely disregarded the police report and denied my claim. The communication was extremely terrible. I called many many times as did my collision company and the response was incredibly terrible and absent. I made a claim with the Utah Insurance Board and will have to litigate against them.

Found my insurance was canceled was not notified by phone or mail. I needed insurance went to their site called them and could not get a human. Only hours Mon-Fri 8am to 6pm. Canceled and got insurance with progressive. Paid 726 they still charged me 8 dollars for 2 days of nothing. LOL. Now 2 weeks waiting for my refund of the rest of the money. WARNING DO NOT GO WITH THIS COMPANY. HORRIBLE HOURS. NOT AVAILABLE ON WEEKENDS OR NIGHTS.

Debited my account for many months after I ended policy... 4mo later still waiting on refund of which I'm continually given the run around about... My accounts have been put in red due to their errors of which no recourse will be giving... You Just lose with this company!!!

Bristol West is a JOKE! I cancelled my coverage with them to go back to GEICO yet they still charged my account days after cancelling. I accrued a fee with my bank and was told by several different agents that they would refund the fee asap. However, 6 weeks later, I'm told that ALL of those reps were wrong and even though I cancelled my insurance on the 27th and they ran my account on the 30th for a cancelled policy, I will not receive the little $29.00 fee because I didn't cancel the policy 4 days before the payment was to come out, I did it 3 days before...That is ridiculous! You should be able to cancel your policy the night before if you want and if they can't stop the next payment in their system immediately then maybe they need to update it! Or get a better one! But what you don't do is still charge the consumer, lie about it for weeks, and then just not refund it! They suck! Don't use them, EVER!

Back in January of this year a claim was made against my daughter by another individual that she wrecked into him. The claim was made 3 weeks after the supposed impact. There were no police and the claim was made to Bristol by the father of the kid that had the damage. The damage was to his steering with no body damage. Bristol accepted his claim putting my daughter at fault causing my insurance to skyrocket as she was 18. I called Bristol adjuster Lagrant who was completely ignorant and hung up on me. This company is the worst and I will look for new insurance. DO NOT USE THEM!!!

Bristol West sent me a email saying it was almost time to renew. I contacted my agent to get a quote for farmers', which is the parent company of Bristol. He couldn't get me a much better deal so I went with Progressive. I told him this and he understood! Two days later, after I had paid Progressive, Bristol West debited my account $443. This made my account overdrawn! Called the agent he said no problem he had talked to them and all they needed was the declaration page from Progressive. That was sent to them electronically and they said since the EFT was from a day prior they couldn't reverse it, they would put a check in the mail that day! Here I sit eight days later with no check! Then today I get new policy paperwork emailed to me. They think I'm still a customer!!! I'm livid right now. As soon as the office opens tomorrow they will get an earful!!!