Bristol West Insurance Reviews

Horrible, horrible firm. They will secretly hit you with fees when you are in between your payments. Then they will charge you because they require auto payment, so on a bill of $171, I was getting charged $209, thankfully I checked my account as I tend to do periodically and found the excessive charges. Then when I called and asked to cancel they kept me on the phone for more than an hour, telling me they were getting me to somebody, and while I'm waiting some lady told me that if I wanted to cancel I'd have to pay and additional fee. I am reporting this business to the main farmers office and also BBB.

Such a terrible company. I set up autopay, it tried to process two separate months, and was returned both times with an almost $40 return fee each time. Well, I'm trying to get a secured loan for a vacation and am using my car as collateral. Since the payment wasn't taken out, I had to make the payment and upgrade to full coverage.

I was rear ended by a person insured with Bristol West. It took over a month with multiple emails/calls to get them to accept liability. I took my car in for an estimate but Bristol West made me submit pictures so they could decide on their own estimate which was half of what the repair shop quoted. Now my car is sitting at the repair shop because the cost is more than BM allocated and they aren’t returning calls to accept the additional fees. This has been nothing but a headache and I wasn’t even at fault! Unless you have a ton of extra time on your hands and the patience of a saint I would recommend using a more reliable, customer friendly insurance company, not Bristol West.

Extremely poor customer service and quickly rising rates. I insured a pickup truck. I drive maybe 500 miles annually and initially I had a good rate but with renewals every 6 months and increases with each renewal within a couple years my good rate had doubled (zero accidents, zero claims, always paid in advance). I chose a new insurance that gave me less than half what Bristol West was going to renew me for, I went online to cancel my policy 10 days before autorenewal kicked in and the online portal indicated I would be getting a $20 refund.

I turned off auto-renew on their website, as I had no wish to continue coverage. They tried to renew the policy, are chasing me for an "Admin fee" based on the fact that I didn't pay to renew it. Refusing to acknowledge any error as "you are no longer covered by us." Ya think?

Looking for help with car insurance can be so grueling. It was an exhausting day, but Louise ** was such a delight! She was so knowledgeable and helpful. Talk about great customer service! I'm really satisfied with my switch to Bristol West Insurance.

when I found out upon reporting my claim, they STILL didn't add UM (despite the fact it's supposed to be included unless a form is filled out by hand and signed, declining it in the state of Florida). They admitted it was their error, but did not back date my coverage and denied coverage so my lawyer dropped the case.

Nightmare from the start, worst insurance experience I have ever had and I was only a customer for 6 months. Incompetent customer service, useless app. Best thing I ever did was let my policy cancel and get a new insurance provider.

Had two act of god claims that Bristol West seriously mis-handled. One they clearly didn't review the photos, only included 3 panels in the estimate when the vehicle had damage on 8 panels, CLEARLY shown in the photos. They refused to review. Other vehicle they didn't include damage of several parts. I repeatedly tried contacting the supervisor Heather B who would not call me back after several voicemails. They then setup a settlement with a 3 day expiration to create a sense of urgency on my part. I told them in voicemail, portal and email that I DECLINE their settlement. They have since went no contact. At this point I can only assume that this is purposely malicious to get out of paying damage. I will be reaching out to my state's dept of insurance to report this. Not even a 1/3 of the damage was noted on the estimate. Truly unbelievable that a company can have this bad of service for their own customers.

I am very upset about this company! They told me that they could beat the company price that I was with. They gave me a quote that was lower at first. Then it went up to $237.00 which I accepted. I paid this for my 1st month. The next month, March I received a notice for $355.00 with a notice to cancel the policy if I did not pay it! When I talked to one lady, I could barely understand, she hung up on me because I told her how upset I was! I am 71 years old and on Social Security. I cannot afford this! I cancelled the policy. Now they say that I owe them $237.00 for 12 days of insurance. They gave me 4-6 different reasons of why the policy changed. They are crooks! I will be reporting this SCAM company! CROOKS!!!!