Bristol West Insurance Reviews

Had two act of god claims that Bristol West seriously mis-handled. One they clearly didn't review the photos, only included 3 panels in the estimate when the vehicle had damage on 8 panels, CLEARLY shown in the photos. They refused to review. Other vehicle they didn't include damage of several parts. I repeatedly tried contacting the supervisor Heather B who would not call me back after several voicemails. They then setup a settlement with a 3 day expiration to create a sense of urgency on my part. I told them in voicemail, portal and email that I DECLINE their settlement. They have since went no contact. At this point I can only assume that this is purposely malicious to get out of paying damage. I will be reaching out to my state's dept of insurance to report this. Not even a 1/3 of the damage was noted on the estimate. Truly unbelievable that a company can have this bad of service for their own customers.

I am very upset about this company! They told me that they could beat the company price that I was with. They gave me a quote that was lower at first. Then it went up to $237.00 which I accepted. I paid this for my 1st month. The next month, March I received a notice for $355.00 with a notice to cancel the policy if I did not pay it! When I talked to one lady, I could barely understand, she hung up on me because I told her how upset I was! I am 71 years old and on Social Security. I cannot afford this! I cancelled the policy. Now they say that I owe them $237.00 for 12 days of insurance. They gave me 4-6 different reasons of why the policy changed. They are crooks! I will be reporting this SCAM company! CROOKS!!!!

If I could leave a zero review I would. This is not a cheap insurance. I had a "total" on my last vehicle, which I was not even 1% at fault for. The semi company took full responsibility. Bristol West had listed on my information that I was somewhat at fault, NOT TRUE. I found a way better insurance that was not breaking my bank, I called BW to cancel, the rep said all that I needed to do was reply to the email they sent asking for the cancel request info, so I replied soon after that with all the info they had asked for.

Signed up with this company on February 7, 2025. Just found out my policy was cancelled on the same day without no notice at all. It would have been nice to get a phone call or email letting me know what happened since I assumed you all received my payment.

Would not recommend getting your car hit and totaled by someone with this insurance. They lowball the ACV of your car and don't care. It's a shame what greed does to a company. They also need to teach their claims representatives how to spell, as throughout our correspondence the representative spelled my name wrong despite it being clearly displayed in my email signature and every other document they sent. I understand spelling is challenging but at least try; we're not in kindergarten anymore.

I signed up for a policy with Bristol West on 11/08/2024. This policy went into effect 12/02/2024. On 12/27/2024 My drivers license was cancelled because they said I did not so proof of SR-22 insurance. When I signed up, it was Bristol West's responsibility to report my sr-22 insurance to DMV. They did not! Now I am paying 400ish a month for insurance and I can not even drive. Now dmv is stating that I need to pay additional fees to renew my license. I would never recommend this co. To anyone.

I have a good driving record and good credit as well. I have no idea how I ended up with this company when I thought I was signing up with Farmers Insurance. Jason ** from farmers insurance doesn’t return calls. I was in a no fault accident in August where my car was totaled-they first tried to settle stating minor repairs. I felt like the repairs were more than minor so I contacted them numerous times to find out where to take my car for repairs-they can’t offer any kind of advice like that. Bristol West's claims adjuster Nico ** wouldn’t return calls. His supervisor Phoebe wouldn’t return calls (get everything in writing with these people).

I'm new with Bristol West and am already having problems. They snuck a monthly $10 installment fee on me because I didn't pay it in full right off the bat. $10? I've never heard of more than $5. Also, you cannot get a hold of them!!! Don't try the chat...Impossible! To be continued...

DO NOT USE THIS COMPANY. I have had numerous horrible customer service experiences. They have cancelled my policy twice without notifying me due to errors on their end. Recently their online portal did not have an updated amount for my monthly payment. The payment I made was 10 short of the actual payment. I didn't find out until a week later that they had cancelled my policy. I have never been so frustrated with a company. Ever.

I truly wish zero stars were an option. Dealing with this company has been an absolute nightmare. Their poor communication, constant oversights, and lack of accountability made an already difficult situation even worse. Shockingly, I had to hire an attorney to represent me against my own insurance carrier after an accident where I wasn’t at fault. The policies and handling felt designed to work against me rather than protect my interests, which is the bare minimum you’d expect from an insurance company. Pieter **, a representative, was especially unhelpful—his approach was confrontational and added unnecessary stress to the process. It’s hard to understand how such behavior is tolerated in a company supposedly focused on customer care. I strongly recommend anyone considering this company to proceed with caution and fully understand their policies before committing.