Bristol West Insurance Reviews

I am currently insured with Bristol West and communication has been a headache! My car is currently in the shop. When I made my initial claim, I was sent a link to take photos and stuff... They made arrangements for me to get a rental (cool) and then sent me a check to get the car fixed for less than half of what is needed to fix the car. The collision company has been having so many problems getting in touch with BW. I've even been calling and not getting my calls returned. It has now passed the 30 days for my rental to be covered, so I sent it back. My mom came in town since she was furloughed so I could drive her car, but now that the government shutdown is over, she has to return to work... meaning I am carless! I can reserve another rental at a discounted rate... but my car could've been done today had BW communicated properly with the collision center. This is ridiculous!

When it comes to a claim they cover ZERO so why even pay them? Purchased roadside and rental coverage for problems and they cover nothing nothing nothing. If you want insurance so you can say you have insurance, go for it otherwise worthless.

I thought Progressive was bad, Bristol West is by far the worst auto insurance I've came across. They simply do not want to pay for adequate repairs on your car. They fight tooth and toenail, even on small claims. I've been in the auto body business for years, I've now learned that when Bristol West is the insurance company, I pass on th

Do not get scammed. Do your research on review by other customers that have been scammed by this insurance. You are wasting your money. I been giving them $400 a month for full coverage ... for nothing. My car got hit while it was parked. Spoke to my claim broker once and never received a call back. Been calling several times and spoke to people but kept getting the runaround. I got my insurance from fiesta insurance and they don't help either.

Worse insurance company, worse customers, I DO NOT recommend this company. They will cancel your policy no notice, increase premium without notice and give you the runaround. I repeat DO NOT get insurance from this company. It will be worse decision you ever made.

I work for the Federal Government. I’m not getting paid and have not since the 1st of Oct. I called for a extension and explained my situation. They told me my insurance would be cancelled if I could not pay. This is disgusting to be treated like this. I have no money and apparently no car insurance now. What am I suppose to do. Don’t go with a company like this.

Stay away, company makes it incredibly hard to cancel a policy, does not return unused premium and has absolutely no customer service, cannot contact them and stuck with a bill for a car I don't even own. Stay away away away. Not worth any amount of "cheaper".

Bristol West is horrible, my payment went up 800 dollars I had no accident or tickets. So I called and canceled my policy and the next month I see they withdrew 1260 dollars from my account. For the month following my cancellation and now I received a letter saying I owe them $910.68. I called and asked them how and why and they have no answers. I have been transferred over 4 times now. Told to call back another day to get the right person. Don’t get Bristol west. I never even received insurance cards or proof of insurance.

Absolutely these worst insurance company possible. Never in my driving history have I experience monthly increases. Zero reasons given even when asked. Threatens to cancel upon trying to take payments prior to autopay days.

Bristol West was my only option leaving the dealership in my car. The payment at first was maybe $350, I am a low risk driver in my 40's. Still paid that price whatever. Now going on 3rd payment and suddenly the price is over $500!? For what? I have no payments on my car, it's not brand new. That is a huge increase of money without warning or explanation.

This insurance company is just the epitome of the industry. It’s impossible to contact a live agent and when you do they don’t speak English or are hard to understand and are incompetent. I am writing to the BBB and AG as well as insurance commissioner. They take your money only to cancel your policy with rate increases that are unlawful! Scammers!

This saddens me that I have to write this review but the deception and lies from Bristol West and Savvy Insurance is totally unacceptable and downright disturbing and no telling how many other victims have been taken advantage of. Money was taken out of my account without authorization and then when I called customer service, I was given the run around and have spoken with seven different customer service agents thus continued, being put on hold and transferred and promises of calls back from supervisors. I have names, times and dates of my interaction. I am more than disappointed, I am utterly disgusted because they are refusing to call me back. I have been on the phone for the past week for hours and sent multiple emails to no avail. I have filed a complaint with the Better Business Bureau and Google Reviews and I am seeking legal representation so this won't happen to other hardworking customers.

Be cautious when dealing with Bristol West Insurance. The people who work for them are scammers. They totaled my 2020 Benz, which was in excellent condition with only 40,000 miles on it, due to a minor water leak in the trunk caused by a damaged seal on the sunroof. Instead of fixing the $2,600 damage, they preferred to total my vehicle and pay the lien holder $21,000 and I had to take care of the remainder amount due.

This company should be held accountable for excessive profit, unchecked by CT insurance department is destroying me financially. One year police for a small SUV minimum state coverage for almost $5,000. First payment for $681 a month. My life turned into a nightmare, Call center is full of agents with negative attitude and greedy.

I cancelled my policy before the due date for next premium was due and still turned in a $52 to collections without contacting me first. I only knew about it after a Collection agency called me on info Bristol West provided. I called Bristol West and they agreed my cancellation was made in writing before the due date so they agreed to waive $10 of it which was a late fee however said I need to contact debt collector and pay the remaining $42. However after a week the debt collector still claims I owe to original amount of $52. They are very shady.

I urge you DO NOT get car insurance through this company. I had the worst experience on all levels. It looks like I’m one of many customers according to the above reviews that have given 1 star because that’s the minimum you can rate them. They will try to deny your claim anyway they can. They never call you back. This company is bottom of the barrel.

They were terrible at handling my accident claim. My daughter was supposedly at fault and she was door dashing. We had the commercial insurance for ride share and delivery. They said door dash should cover it. Door dash said Bristol West should cover it, and then their insurance would cover any overages. No one has covered it and my car is still not fixed. Bristol West denied the claim. I'm in the process of switching to Allstate.

Horrible, horrible firm. They will secretly hit you with fees when you are in between your payments. Then they will charge you because they require auto payment, so on a bill of $171, I was getting charged $209, thankfully I checked my account as I tend to do periodically and found the excessive charges. Then when I called and asked to cancel they kept me on the phone for more than an hour, telling me they were getting me to somebody, and while I'm waiting some lady told me that if I wanted to cancel I'd have to pay and additional fee. I am reporting this business to the main farmers office and also BBB.

Such a terrible company. I set up autopay, it tried to process two separate months, and was returned both times with an almost $40 return fee each time. Well, I'm trying to get a secured loan for a vacation and am using my car as collateral. Since the payment wasn't taken out, I had to make the payment and upgrade to full coverage.

I was rear ended by a person insured with Bristol West. It took over a month with multiple emails/calls to get them to accept liability. I took my car in for an estimate but Bristol West made me submit pictures so they could decide on their own estimate which was half of what the repair shop quoted. Now my car is sitting at the repair shop because the cost is more than BM allocated and they aren’t returning calls to accept the additional fees. This has been nothing but a headache and I wasn’t even at fault! Unless you have a ton of extra time on your hands and the patience of a saint I would recommend using a more reliable, customer friendly insurance company, not Bristol West.

Extremely poor customer service and quickly rising rates. I insured a pickup truck. I drive maybe 500 miles annually and initially I had a good rate but with renewals every 6 months and increases with each renewal within a couple years my good rate had doubled (zero accidents, zero claims, always paid in advance). I chose a new insurance that gave me less than half what Bristol West was going to renew me for, I went online to cancel my policy 10 days before autorenewal kicked in and the online portal indicated I would be getting a $20 refund.

I turned off auto-renew on their website, as I had no wish to continue coverage. They tried to renew the policy, are chasing me for an "Admin fee" based on the fact that I didn't pay to renew it. Refusing to acknowledge any error as "you are no longer covered by us." Ya think?

Looking for help with car insurance can be so grueling. It was an exhausting day, but Louise ** was such a delight! She was so knowledgeable and helpful. Talk about great customer service! I'm really satisfied with my switch to Bristol West Insurance.

when I found out upon reporting my claim, they STILL didn't add UM (despite the fact it's supposed to be included unless a form is filled out by hand and signed, declining it in the state of Florida). They admitted it was their error, but did not back date my coverage and denied coverage so my lawyer dropped the case.

Nightmare from the start, worst insurance experience I have ever had and I was only a customer for 6 months. Incompetent customer service, useless app. Best thing I ever did was let my policy cancel and get a new insurance provider.

Had two act of god claims that Bristol West seriously mis-handled. One they clearly didn't review the photos, only included 3 panels in the estimate when the vehicle had damage on 8 panels, CLEARLY shown in the photos. They refused to review. Other vehicle they didn't include damage of several parts. I repeatedly tried contacting the supervisor Heather B who would not call me back after several voicemails. They then setup a settlement with a 3 day expiration to create a sense of urgency on my part. I told them in voicemail, portal and email that I DECLINE their settlement. They have since went no contact. At this point I can only assume that this is purposely malicious to get out of paying damage. I will be reaching out to my state's dept of insurance to report this. Not even a 1/3 of the damage was noted on the estimate. Truly unbelievable that a company can have this bad of service for their own customers.

I am very upset about this company! They told me that they could beat the company price that I was with. They gave me a quote that was lower at first. Then it went up to $237.00 which I accepted. I paid this for my 1st month. The next month, March I received a notice for $355.00 with a notice to cancel the policy if I did not pay it! When I talked to one lady, I could barely understand, she hung up on me because I told her how upset I was! I am 71 years old and on Social Security. I cannot afford this! I cancelled the policy. Now they say that I owe them $237.00 for 12 days of insurance. They gave me 4-6 different reasons of why the policy changed. They are crooks! I will be reporting this SCAM company! CROOKS!!!!

If I could leave a zero review I would. This is not a cheap insurance. I had a "total" on my last vehicle, which I was not even 1% at fault for. The semi company took full responsibility. Bristol West had listed on my information that I was somewhat at fault, NOT TRUE. I found a way better insurance that was not breaking my bank, I called BW to cancel, the rep said all that I needed to do was reply to the email they sent asking for the cancel request info, so I replied soon after that with all the info they had asked for.

Signed up with this company on February 7, 2025. Just found out my policy was cancelled on the same day without no notice at all. It would have been nice to get a phone call or email letting me know what happened since I assumed you all received my payment.

Would not recommend getting your car hit and totaled by someone with this insurance. They lowball the ACV of your car and don't care. It's a shame what greed does to a company. They also need to teach their claims representatives how to spell, as throughout our correspondence the representative spelled my name wrong despite it being clearly displayed in my email signature and every other document they sent. I understand spelling is challenging but at least try; we're not in kindergarten anymore.

I signed up for a policy with Bristol West on 11/08/2024. This policy went into effect 12/02/2024. On 12/27/2024 My drivers license was cancelled because they said I did not so proof of SR-22 insurance. When I signed up, it was Bristol West's responsibility to report my sr-22 insurance to DMV. They did not! Now I am paying 400ish a month for insurance and I can not even drive. Now dmv is stating that I need to pay additional fees to renew my license. I would never recommend this co. To anyone.

I have a good driving record and good credit as well. I have no idea how I ended up with this company when I thought I was signing up with Farmers Insurance. Jason ** from farmers insurance doesn’t return calls. I was in a no fault accident in August where my car was totaled-they first tried to settle stating minor repairs. I felt like the repairs were more than minor so I contacted them numerous times to find out where to take my car for repairs-they can’t offer any kind of advice like that. Bristol West's claims adjuster Nico ** wouldn’t return calls. His supervisor Phoebe wouldn’t return calls (get everything in writing with these people).

I'm new with Bristol West and am already having problems. They snuck a monthly $10 installment fee on me because I didn't pay it in full right off the bat. $10? I've never heard of more than $5. Also, you cannot get a hold of them!!! Don't try the chat...Impossible! To be continued...

DO NOT USE THIS COMPANY. I have had numerous horrible customer service experiences. They have cancelled my policy twice without notifying me due to errors on their end. Recently their online portal did not have an updated amount for my monthly payment. The payment I made was 10 short of the actual payment. I didn't find out until a week later that they had cancelled my policy. I have never been so frustrated with a company. Ever.

I truly wish zero stars were an option. Dealing with this company has been an absolute nightmare. Their poor communication, constant oversights, and lack of accountability made an already difficult situation even worse. Shockingly, I had to hire an attorney to represent me against my own insurance carrier after an accident where I wasn’t at fault. The policies and handling felt designed to work against me rather than protect my interests, which is the bare minimum you’d expect from an insurance company. Pieter **, a representative, was especially unhelpful—his approach was confrontational and added unnecessary stress to the process. It’s hard to understand how such behavior is tolerated in a company supposedly focused on customer care. I strongly recommend anyone considering this company to proceed with caution and fully understand their policies before committing.

I had to get Bristol West cause they were the only insurance company that would give me insurance cause I'm a high risk driver cause of surcharge. I have like a million surcharge. They are like 10 times cheaper than Progressive. My only other option was Progressive and they blow them out the water payment wise. I always pay my insurance on time. I haven't had any issues so far but I haven't filed any claims either. I'm very cautious now. Being a high risk driver I try to be extra careful. I don't want anyone hitting me and I don't wanna be at risk hitting anyone else.

I activated my account and couldn't open my documents requiring immediate attention! They already charged my account but every time I went to download the policy documents to sign and submit, the website said "Something went wrong try again later." When I called customer service the only portal options they gave me was for mobile home and motorcyclist insurance which was neither of my options. I tried messaging someone in the chat and they said they would email me the documents (which I never received) since I was never able to even open the documents, they have now locked me out of my account and shorted me 500 dollars! Where's my money?!?!

Worst insurance company ever. They overcharged me then when I tried to cancel they continuously gave me the run around for about a month. They kept telling me their system's slow or the cancellation just went through today. I don’t understand how something I cancelled and have paper saying it’s was cancel 2-3 weeks ago. All of sudden just cancelled when I decide to call. Worst experience of my life. Wouldn’t recommend to worse enemy.

I paid $159.27 for car insurance beginning 11/2/2024 and then found cheaper insurance elsewhere. I was told that my refund would be $93.74. This means I was charged $65.53 for six days of car insurance. How in the world is that even possible? They are a joke; take your business elsewhere. Try State Farm, Liberty Mutual, Progressive, or Geico.

Overpriced and terrible customer service. I've been trying to cancel my insurance for 4 months. I have called several times, sent the declaration page for new insurance several times, uploaded the declaration page several times given a confirmation number that it was received now I'm being told I need a handwritten signed letter. And now I'm getting collection calls when I'm actually due a refund for one months premium. This is by far the worst customer service I've ever received. Absolutely stay away from this company