Bristol West Insurance

I submitted probably one of the best documented $350 claims that the company has ever seen. Claims adjustor was very difficult to contact. I left voice messages on his answering machine numerous times with no return calls. Finally, received letter saying that company "was unable to secure necessary information to move forward with processing claim". Therefore claim was placed on "inactive status and closed". Great claim. They just do not want to pay.

I have been with Bristol West for several years and have never had to file a claim (thankfully as I cannot imagine how awful that experience would have been). I recently switched policies to save money. When I called to cancel the transaction was easy with no red flags. However my card was still charged for the next payment. Upon calling to see what was up I got a rep that told me I could get my money back in 10 days. After a short hold she also told me there would be a cancellation fee. It seemed she was just reading from a script so I asked to speak to a supervisor. After approximately 20 minutes I was connected to a supervisor who was like a condescending robot and started reading from another script.

My contract ended in 6 months and I made all the payments on time, NOW they are charging me for the late payment of an imaginary new contract that was never signed or approved!!! Day light stealing!!!

I've been with this insurance company for 3 Years always paying in advance for my wife's and my policy. She's been with this company for 7 years. No accidents until now and it was not my fault. I called the guy who's reviewing my claim (Jonathan **) and asked him if I have rental car in my policy. He said yes. Now I found that I don't. I've been using the rental car to commute to my therapy and workplace for more than a month. Guess who has to pay that bill now after 5 weeks of not getting a paycheck?

I was hit by a car that their company insures and they have refused to respond to messages from my insurance company nor my messages. I am going to be out of pocket money when the driver of their insured vehicle ran a light and got a citation from law enforcement. Extremely unprofessional to just ghost a claim that has been filed.

Bristol West Insurance employs liars and thieves. I cancelled my policy after they raised my rate and they charged me for another month. I did everything I was supposed to including sending proof of the new insurance. I sent so many emails and made unanswered phone calls. I was so annoyed with them and after not hearing from them for a year, they sent the amount to collections. I just paid it because I'm done trying to communicate with this nightmare company. Just a warning to others to save yourself the misery.

I know this is the worst insurance ever but you have to see my situation and it's a bless find this insurance for short term... I live in New York. I decide get a new insurance because the insurance in this city is OMG. After the car accident in Queens my insurance N.... W.... Didn't recognize my car accident because my deductible was 5k so I decide to cancel them, I try to buy a new 1 but all insurance quotes gave me a over 1.5k per month even if the accident wasn't my fault, so my mom told me get the insurance in Jersey where she live so before I found this insurance I checked in Google all insurance companies.

This is the worst company! My license has been suspended 3 times my daughters car almost repoed 2 times because they never report your renewal. And when you call them to fix it they don’t! I lost a great job due to a suspended license on my background check! They are horrible!

This company does not respond to accident claims. Reached out online, by phone, by text and email repeatedly. Absolutely no response. Don't buy insurance here. My car was hit by one of their insureds. Had all the insurance information was referred to a representative. Only one representative is allowed to respond, no one else in the company is allowed to speak to inquiries. The operator said the person would call me right away. I have called repeatedly, texted and emailed. Called the representative and the corporate office. Absolutely no response. Upon researching this company Better Business Bureau has given it an F rating.

Stay away!! Bristol West is horrible!! Probably the worst company out there. Been with them for years and NEVER had a good experience with them. If they weren't the cheapest around, I'd definitely be with someone else! You suck B.W.!!

Changed insurance companies because Bristol West was dbl the rate as everyone else. Paying 250 for 1 car that was driven less than 1000 in 1 year due to Covid. Canceled them. Now owe almost $ 200 for 13 days or collections.

We should have seen the issues coming when we were receiving our policy quote. My wife found this company and said when she spoke to the agent, he seemed nice and knowledgeable. I told her to get a quote so we could compare it to the others we received. With the quote, our situation is a little complicated as we have 2 houses and 4 vehicles, but the agent told us we could split the policies and it wouldn't be an issue. We explained which vehicles were at which houses and confirmed it with him to ensure that we did not need to make any changes. When we received the quote, the price was better than the others we received and it was a Farmers company, so we decided to purchase through them.

Due to illness I didn't drive for over six months and had my car parked therefore I canceled my insurance for that time not knowing I would be punished and have to pay higher insurance when I reinsured the vehicle. The Company Geico assigned me was Bristol West. Each month they took more out of my account and the sixth month I added a used vehicle I had purchased but they wouldn't give me a quote over the phone. Two weeks later I got a bill for $389.83 for one month of insurance for two cars and I have a perfect driving record. This is for a 2003 and 2013 vehicle. I Immediately canceled them and Farm Bureau insured the same vehicles for me at $82 a month. This Company is definitely a rip off. After I canceled, they would not tell me how much I owed to close out the account so at this point I'm waiting for more bad news. Their associates spoke broken English and were difficult to understand.

The quote given which was paid upfront wasn’t the rate applied to my policy. Deceptive means were used to raise my rates by requesting documents be submitted online that could not be completed or uploaded with the consequence of raising my rates if I didn't return them. Was told the quote given was based on a discount in being a homeowner when I clearly stated my current type of residence in the application process. Rate was also increased in saying I didn’t remit an EFT agreement even though I did sign and return it to them. Took much effort to straighten it all out but Then had the gall to add a late charge to my balance due. Totally Regret paying for a 6 month contract.

I had went with Bristol west because my ex wife dropped me. From Farmers insurance without telling me and my insurance lapsed even though I was previously with farmers insurance they wouldn’t write me a policy for farmers because they said my insurance had lapsed. The policy for Bristol west was crazy expensive. What gets me is they wouldn’t let me have farmers auto insurance but could write me a policy for renters insurance thru farmers. After six months they sent me a renewal which I had told them I wanted to cancel because it was too expensive! Well I got new insurance and a new debit card but somehow they charged my account. They didn’t cancel and I told Wesley ** from Moore that I didn’t want to renew. Well they got my money anyways with a unauthorized debit from my account.

One of their policy holders Karen ** - her granddaughter Kensley ** hit my Jeep when she was texting and driving. Her adjuster Paola ** did NOT return calls, emails, nothing. I left 5 messages. Then I get a letter. Said that my claim was not accepted, when I called to get a supervisor, I was denied by Paola **. Said that since I was prior military Bristol West does not pay on claims on vehicles that were owned by veterans. That is discrimination and poor business practices. I faxed/emailed all information to them 3 times, got told that they don't support the military and don't reimburse when the accident was by their insurance holders fault. If I was not military, they might have paid out.

I have had trouble with Bristol West since day 1. The paperwork for me to sign was prepared incorrectly and it took 2 weeks and never did get corrected (I had to have my agent email me, then I printed, signed, scanned and emailed back because it was STILL wrong). The error was that they wanted me to initial that my vehicle is NOT used for rideshare, when I CLEARLY told them I am a Doordash driver and other gig worker. NOW, I am having a payment issue because even though their supervisor admitted to me they made an error and drafted the wrong bank account, after several HOURS on the phone they will still not give me a credit for the NSF fee charged by my bank. I told them today that I am DONE and I am only staying with them because I don't have the money to go anywhere else right now, plus, after 4 more months I will be eligible to transfer to Farmers, which is a better company anyway.

After trying to cancel my policy (several times) for a car I no longer owned; Bristol West was still taking an automatic debit from my checking account. I had to get my bank to stop payments to get Bristol West to stop billing me for a car I had donated many months before. After my bank did an investigation, they refunded the automatic deductions to my account. Thank heavens because we are speaking hundreds of dollars. Note the word 'investigation' - so this is not just my say so - and yet - Bristol West sent my information to a collection agency for that same money that they wrongfully took!!! I can't get rid of these people!! DO NOT SIGN UP FOR AUTOMATIC PAYMENT!!!

Published review 12/4/20. This insurance company wanted to charge me over $300 for one vehicle. I agreed because at the time it was the cheapest option I could find. I’ve been a customer for 3 years. From the month of August this year I look at my account and my went up to $500!!! I called in and asked why? They said that my wife on the account had 2 claims. My wife has a perfect driving record. I called in Lexis Nexis and had proof that she had no claims. They said that they couldn’t do anything for that month and wanted a $500 payment for the month of August. I cancelled with them and spoke with James (the owner for Bristol West in my area) and had 2 other representatives tell me that we owed nothing 4 different times! So I was okay with this because I didn’t want to pay a bill that big.

I sent in a cancellation request and it took 2 weeks to process it and they kept telling me I was missing things every time I sent it in, now since it’s processed they’re telling me in an additional 2 more weeks to get a refund back! It’s been over a month since I sent in my cancellation request and I still nothing. The wait time for agent is about 5-10 minutes every time you call and people who work there don’t know what they are doing!!

After canceling with this company I still got charged two more months on my credit card as a recurring charge the total amount was now $727. I contacted the company. They stated that was a mistake on their end and that I would get reimbursed within 5 to 10 business days. It has now been over 3 weeks and my money is not back on my account. I have been calling the agent. She says she has no clue what is going on but there's no update. I've been calling the company directly and they just transfer me over and over to different departments. I can get an answer of where is my money. It's ridiculous. This is the worst company I have dealt with.

I cancelled my auto insurance with your company as your customer service is awful, you charge $6.00 to make a payment with a person (which I’ve NEVER heard of) and you charge someone with a 96 Toyota Camry $93.00 for the lowest insurance you can buy!! Don’t worry, I have cancelled my policy with you and made sure friends and family know not to ever do business with your company as you have proved time and time again you aren’t worth the money or hassle. I went with another company who for the same coverage, I now pay $38 a month instead of your ridiculous $93 a month. I am SO happy to say I never have to call or deal with your company again and I’ve never had an issue with any company treating me the way you have. Good Riddance!

This insurance is the biggest joke I’ve ever seen. Unexpected rate increase and added people I didn’t even know on to my insurance. When I finally got someone on the phone, they could not give me an explanation of the rate increase, nor the unknown drivers added to my insurance. Poorest excuse for an insurance company I have ever dealt with!! Definitely will be finding me a different company to insure with.

After I opted out of the automatic pay and instead of taking 87.50$ they took $156 out of my account and refuse to give me back my $156 and when I cancelled my policy they sent a check (which still has not come and after I told them to put it back in my account) they claim the check is for 137 and can't tell me why they kept 19$ and even had the nerve to wanna argue with me about my money.... And gave me every excuse under the sun to justify they unprofessional behavior... I wouldn't trust them and they will make changes without notifying a person either... They crooks... Liars.. Half **.. **, backwards and a piss poor representation of a company.

This has been by far the worst experience I’ve ever had with any insurance company. No one is able to give you a straight answer regarding questions about your policy and I had a representative say he couldn’t confirm whether or not I have full coverage insurance, as they don’t use that term. All he could state was that I had certain limits and coverage. I was charged an excessive premium for adding a vehicle. Minimum legal coverage for my state was going to cost me $159 a month. I drive a 2016 Jeep Grand Cherokee people! And I have a clean record. Needless to say, they ripped me off for 340 bucks and I cancelled. Don’t even bother with this company. They’re a joke.

Have had insurance for over 20 years and company was bought out by Bristol West and has turned into the worst experience ever. I have been paying them without a claim for 20 years and they increase my monthly payment by 40.00 for a cost of living fee.

I want to add roadside assist so I can get help when I need it. They told me it will be extra $70 per month + monthly car insurance. Which is too much price so I end up with just keep the insurance. I was not happy with service. Worst insurance company ever I had seen in my life. Insurance company canceled the insurance without notifying me. Never ever send me any email. I does not know until I got pulled over by cops. I was shocked because my car insurance has still 3 months left of expiring.

I signed up for an auto policy with Bristol West because they offered a great rate, though I had to purchase renter's insurance in order to obtain the rate. But I was ok with this. I paid the six-month premium upfront. Bristol West then threatened to increase my premium because they claimed that I still lived at an old address. I offered to send a copy of my lease or other proof of residence. They refused to accept any such documentation and instead insisted that I dispute the information with the credit bureau, which is apparently how they incorrectly determined my address.

I have full coverage insurance and have had it for 8 yrs with them. My car was stolen when I went to quick check an apartment I was cleaning. I made the police report and then the claim. Patricia ** was the adjuster handling my insurance claim. From the very beginning she was very rude. First thing she said is, "We probably will not approve your claim because it happened at your place of business." Then called me back and said, "Ok we will go through with it." She had me run all across town getting service reports, and bill of sale of my vehicle.

Bristol West increased my monthly rates by over 60% without notice. I have a perfect driving record and am 40 years old. When I called they told me they weren’t able to get my driving record through the DMV, so I was no longer getting my safe driver discount. I told them to cancel my policy and was on the phone for over an hour doing so. I was told I would be receiving a check from them for the difference in 7-10 days. Not only did I not receive a check, but my policy was never cancelled and they pulled my monthly payment out of my checking account! Their lack of intelligence and customer care is absolutely atrocious and borderline criminal. Do not use them for any of your insurance needs!