Bristol West Insurance Reviews

This company should be held accountable for excessive profit, unchecked by CT insurance department is destroying me financially. One year police for a small SUV minimum state coverage for almost $5,000. First payment for $681 a month. My life turned into a nightmare, Call center is full of agents with negative attitude and greedy.

I cancelled my policy before the due date for next premium was due and still turned in a $52 to collections without contacting me first. I only knew about it after a Collection agency called me on info Bristol West provided. I called Bristol West and they agreed my cancellation was made in writing before the due date so they agreed to waive $10 of it which was a late fee however said I need to contact debt collector and pay the remaining $42. However after a week the debt collector still claims I owe to original amount of $52. They are very shady.

I urge you DO NOT get car insurance through this company. I had the worst experience on all levels. It looks like I’m one of many customers according to the above reviews that have given 1 star because that’s the minimum you can rate them. They will try to deny your claim anyway they can. They never call you back. This company is bottom of the barrel.

They were terrible at handling my accident claim. My daughter was supposedly at fault and she was door dashing. We had the commercial insurance for ride share and delivery. They said door dash should cover it. Door dash said Bristol West should cover it, and then their insurance would cover any overages. No one has covered it and my car is still not fixed. Bristol West denied the claim. I'm in the process of switching to Allstate.

Horrible, horrible firm. They will secretly hit you with fees when you are in between your payments. Then they will charge you because they require auto payment, so on a bill of $171, I was getting charged $209, thankfully I checked my account as I tend to do periodically and found the excessive charges. Then when I called and asked to cancel they kept me on the phone for more than an hour, telling me they were getting me to somebody, and while I'm waiting some lady told me that if I wanted to cancel I'd have to pay and additional fee. I am reporting this business to the main farmers office and also BBB.

Such a terrible company. I set up autopay, it tried to process two separate months, and was returned both times with an almost $40 return fee each time. Well, I'm trying to get a secured loan for a vacation and am using my car as collateral. Since the payment wasn't taken out, I had to make the payment and upgrade to full coverage.

I was rear ended by a person insured with Bristol West. It took over a month with multiple emails/calls to get them to accept liability. I took my car in for an estimate but Bristol West made me submit pictures so they could decide on their own estimate which was half of what the repair shop quoted. Now my car is sitting at the repair shop because the cost is more than BM allocated and they aren’t returning calls to accept the additional fees. This has been nothing but a headache and I wasn’t even at fault! Unless you have a ton of extra time on your hands and the patience of a saint I would recommend using a more reliable, customer friendly insurance company, not Bristol West.

Extremely poor customer service and quickly rising rates. I insured a pickup truck. I drive maybe 500 miles annually and initially I had a good rate but with renewals every 6 months and increases with each renewal within a couple years my good rate had doubled (zero accidents, zero claims, always paid in advance). I chose a new insurance that gave me less than half what Bristol West was going to renew me for, I went online to cancel my policy 10 days before autorenewal kicked in and the online portal indicated I would be getting a $20 refund.

I turned off auto-renew on their website, as I had no wish to continue coverage. They tried to renew the policy, are chasing me for an "Admin fee" based on the fact that I didn't pay to renew it. Refusing to acknowledge any error as "you are no longer covered by us." Ya think?

Looking for help with car insurance can be so grueling. It was an exhausting day, but Louise ** was such a delight! She was so knowledgeable and helpful. Talk about great customer service! I'm really satisfied with my switch to Bristol West Insurance.

when I found out upon reporting my claim, they STILL didn't add UM (despite the fact it's supposed to be included unless a form is filled out by hand and signed, declining it in the state of Florida). They admitted it was their error, but did not back date my coverage and denied coverage so my lawyer dropped the case.

Nightmare from the start, worst insurance experience I have ever had and I was only a customer for 6 months. Incompetent customer service, useless app. Best thing I ever did was let my policy cancel and get a new insurance provider.

Had two act of god claims that Bristol West seriously mis-handled. One they clearly didn't review the photos, only included 3 panels in the estimate when the vehicle had damage on 8 panels, CLEARLY shown in the photos. They refused to review. Other vehicle they didn't include damage of several parts. I repeatedly tried contacting the supervisor Heather B who would not call me back after several voicemails. They then setup a settlement with a 3 day expiration to create a sense of urgency on my part. I told them in voicemail, portal and email that I DECLINE their settlement. They have since went no contact. At this point I can only assume that this is purposely malicious to get out of paying damage. I will be reaching out to my state's dept of insurance to report this. Not even a 1/3 of the damage was noted on the estimate. Truly unbelievable that a company can have this bad of service for their own customers.

I am very upset about this company! They told me that they could beat the company price that I was with. They gave me a quote that was lower at first. Then it went up to $237.00 which I accepted. I paid this for my 1st month. The next month, March I received a notice for $355.00 with a notice to cancel the policy if I did not pay it! When I talked to one lady, I could barely understand, she hung up on me because I told her how upset I was! I am 71 years old and on Social Security. I cannot afford this! I cancelled the policy. Now they say that I owe them $237.00 for 12 days of insurance. They gave me 4-6 different reasons of why the policy changed. They are crooks! I will be reporting this SCAM company! CROOKS!!!!

If I could leave a zero review I would. This is not a cheap insurance. I had a "total" on my last vehicle, which I was not even 1% at fault for. The semi company took full responsibility. Bristol West had listed on my information that I was somewhat at fault, NOT TRUE. I found a way better insurance that was not breaking my bank, I called BW to cancel, the rep said all that I needed to do was reply to the email they sent asking for the cancel request info, so I replied soon after that with all the info they had asked for.

Signed up with this company on February 7, 2025. Just found out my policy was cancelled on the same day without no notice at all. It would have been nice to get a phone call or email letting me know what happened since I assumed you all received my payment.

Would not recommend getting your car hit and totaled by someone with this insurance. They lowball the ACV of your car and don't care. It's a shame what greed does to a company. They also need to teach their claims representatives how to spell, as throughout our correspondence the representative spelled my name wrong despite it being clearly displayed in my email signature and every other document they sent. I understand spelling is challenging but at least try; we're not in kindergarten anymore.

I signed up for a policy with Bristol West on 11/08/2024. This policy went into effect 12/02/2024. On 12/27/2024 My drivers license was cancelled because they said I did not so proof of SR-22 insurance. When I signed up, it was Bristol West's responsibility to report my sr-22 insurance to DMV. They did not! Now I am paying 400ish a month for insurance and I can not even drive. Now dmv is stating that I need to pay additional fees to renew my license. I would never recommend this co. To anyone.

I have a good driving record and good credit as well. I have no idea how I ended up with this company when I thought I was signing up with Farmers Insurance. Jason ** from farmers insurance doesn’t return calls. I was in a no fault accident in August where my car was totaled-they first tried to settle stating minor repairs. I felt like the repairs were more than minor so I contacted them numerous times to find out where to take my car for repairs-they can’t offer any kind of advice like that. Bristol West's claims adjuster Nico ** wouldn’t return calls. His supervisor Phoebe wouldn’t return calls (get everything in writing with these people).

I'm new with Bristol West and am already having problems. They snuck a monthly $10 installment fee on me because I didn't pay it in full right off the bat. $10? I've never heard of more than $5. Also, you cannot get a hold of them!!! Don't try the chat...Impossible! To be continued...

DO NOT USE THIS COMPANY. I have had numerous horrible customer service experiences. They have cancelled my policy twice without notifying me due to errors on their end. Recently their online portal did not have an updated amount for my monthly payment. The payment I made was 10 short of the actual payment. I didn't find out until a week later that they had cancelled my policy. I have never been so frustrated with a company. Ever.

I truly wish zero stars were an option. Dealing with this company has been an absolute nightmare. Their poor communication, constant oversights, and lack of accountability made an already difficult situation even worse. Shockingly, I had to hire an attorney to represent me against my own insurance carrier after an accident where I wasn’t at fault. The policies and handling felt designed to work against me rather than protect my interests, which is the bare minimum you’d expect from an insurance company. Pieter **, a representative, was especially unhelpful—his approach was confrontational and added unnecessary stress to the process. It’s hard to understand how such behavior is tolerated in a company supposedly focused on customer care. I strongly recommend anyone considering this company to proceed with caution and fully understand their policies before committing.

I had to get Bristol West cause they were the only insurance company that would give me insurance cause I'm a high risk driver cause of surcharge. I have like a million surcharge. They are like 10 times cheaper than Progressive. My only other option was Progressive and they blow them out the water payment wise. I always pay my insurance on time. I haven't had any issues so far but I haven't filed any claims either. I'm very cautious now. Being a high risk driver I try to be extra careful. I don't want anyone hitting me and I don't wanna be at risk hitting anyone else.

I activated my account and couldn't open my documents requiring immediate attention! They already charged my account but every time I went to download the policy documents to sign and submit, the website said "Something went wrong try again later." When I called customer service the only portal options they gave me was for mobile home and motorcyclist insurance which was neither of my options. I tried messaging someone in the chat and they said they would email me the documents (which I never received) since I was never able to even open the documents, they have now locked me out of my account and shorted me 500 dollars! Where's my money?!?!

Worst insurance company ever. They overcharged me then when I tried to cancel they continuously gave me the run around for about a month. They kept telling me their system's slow or the cancellation just went through today. I don’t understand how something I cancelled and have paper saying it’s was cancel 2-3 weeks ago. All of sudden just cancelled when I decide to call. Worst experience of my life. Wouldn’t recommend to worse enemy.

I paid $159.27 for car insurance beginning 11/2/2024 and then found cheaper insurance elsewhere. I was told that my refund would be $93.74. This means I was charged $65.53 for six days of car insurance. How in the world is that even possible? They are a joke; take your business elsewhere. Try State Farm, Liberty Mutual, Progressive, or Geico.

Overpriced and terrible customer service. I've been trying to cancel my insurance for 4 months. I have called several times, sent the declaration page for new insurance several times, uploaded the declaration page several times given a confirmation number that it was received now I'm being told I need a handwritten signed letter. And now I'm getting collection calls when I'm actually due a refund for one months premium. This is by far the worst customer service I've ever received. Absolutely stay away from this company

TLDR; this company/office is a nightmare and I do not recommend working with them. I’m writing this review two MONTHS after cancelling my policy with them because apparently this office made a paperwork error, and now Bristol West/Farmers is coming for me for more than $200 even when I have emails stating my policy was over and no further payments were required. Initially, this office seemed quite helpful and was very good at returning my calls and emails. I worked directly with Jeff and Isabel, and towards the end Sassja as well. However, as soon as I signed onto my policy I was ignored, informed that my bills would be almost $50 more than what I was quoted initially (and signed papers for). Additionally, I had made sure to add a second driver to my account in the paperwork process, and this office failed to add her to my account for more than a week after taking payment from me.

Thy are trying to get more money from me after I have been submitted the cancellation and they send my information to collection that was in for more than a month away from billing and they still sent my information to collection. They are the worst, don't know contact them. Geico sent them a cancellation number way before and they still sent me to collection. I was paid up, they wanted to charge you for leaving them even after you informed them you're going to another provider the next month. There should to be a law against this. RUN, THEY WAS THE WORST!!

I have two interactions with customer service representatives over the phone concerning billing issues and constant rate hikes less than 30 days. The second was rude and unprofessional. Navy Federal Credit Union stop recommending this to your members. This company is scamming it consumers. No policy should have multi rate hikes in less than 30 days. One excuse is because I didn’t sign up automatic payment and charge adult maintenance fees for policy. Never ever do business with Bristol West Insurance.

Do not do business with Bristol West! They may be the cheapest option but the stress of doing business with them is not worth it. Customer service is rude and not helpful. I was told one thing by one person which was not the case and another by someone else which was also not the case. This happens every time I call and talk with them. My bill shows a different amount on paper mail, my online account, and through the automated system. I feel like ultimately I am being scammed for money. Giving them one star is more than they deserve.

Finally, on Sept. 20 Bristol West debited back to my bank the $114.92 they wrongly took from my bank. But, I got no action from them until I contacted the BBB. Immediately they refunded my money. Why so fast? Because the BBB went to the person in charge, and skipped over the incompetent people who had answered my calls, but did not fix the problem.

Extremely high priced. Don't go there! Get a policy from National General through Allstate. Bristol quoted one reasonable price then jacked up the rate $1300 after I had given all my information. I think they may be scammers. I am monitoring my bank account and credit reports for scams. After I supposedly got a policy which did not include uninsured motorist, they said they were not available, their system was down, they were having problems with their system. Just not an honest company.

Bristol West, what can I really say? They have actually make my claim experience the most horrible Time prints on me stressful Experience of my life. I don't wanna get into a drawn-out story about these guys but just understand that I have been dealing with them since March 7th of 2024 until now. My experience with Bristol West Claim Center is the most unprofessional. Not communicative people I have ever met in my life. They never answer the phone. They barely return messages. It took them 5 months, 5 months of me. Not wouldn't been without a car to finally try to settle my case. I have literally been off from work for 5 months. And they don't want to compensate me for my time. Lost at work and I don't think that that's right. So I'm gonna title this my worst experience... If I could rate them a zero I would...

They are liars and don’t disclose charges that they tack on. Incompetence is at a peak at this company when they take almost a full month to sort out problems that they started from the very beginning. They are slow to do anything. I do not recommend these crooks.

I'm writing this review in the event someone who actually works for Bristol West and cares about their company can read it. I work at a dealership and for the past 3 weeks have had the most unbelievable experiences trying to insure our clients. The calls are routed to people in India who have zero experience underwriting policies, hang up, can't answer rudimentary questions, etc. If you care about your company I would suggest fixing this.

A Bristol West customer rear-ended me a few weeks ago, and despite multiple calls a day since the accident, I have yet to speak to a Bristol West representative. I did, however, receive a letter in the mail stating, "We have been trying to contact you in regard to the above-referenced claim. Our attempts to date have been unsuccessful and in order to complete our investigation we must speak to you immediately..." After listening to representative Patty's voicemail and leaving many messages to PLEASE respond, she changed her voicemail instructions to politely remind callers "not to leave multiple messages." I still have not heard a single word from her. I'm honestly wondering if this is even a real company at this point...

Terrible customer service. I got rear-ended by someone with this company, and they refuse to replace with OEM parts, saying only aftermarket is covered. My claims adjuster, Eric **, won't respond, return calls, or make adjustments since no shop will agree to his $45 an hour labor rate for bodywork. I had to call his supervisor, Stephanie **, who was not pleasant, to say the least. She insists that on a two-year-old car, they don't have to use OEM parts and they will only approve aftermarket to save them $90. This is the worst company I have ever dealt with. Shops in Jupiter have told me they won't even accept jobs insured by Bristol West anymore because of all the issues.

The worst company there is, not just insurance wise but in everything. Using them for insurance ranks top 3 biggest mistakes I have ever done in my adult life. Never fall for their "cheap rates". You will end up paying more. These crooks altered my policy 5 times in a space of 6 weeks without a new thing happen on my end. From 132 USD monthly, I paid 359 USD because they said I had not provided them with proof of prior insurance. I provided them with what was requested and they said they had not yet implemented it after almost 4 weeks of receipt. The monthly premiums never returned to 132 USD, it came down to 207, then 215 then 249 and then 286. I will just receive emails stating an amendment was added to my policy without me adding a driver, getting involved in an accident, filing claims or changing anything.

Ok so Bristol west is the absolute WORST company. Not just insurance but company as a whole I’ve ever dealt with… Outrageous rates. They wanted $900 a month knowing no one else would insure me saying I was in an accident. That wasn’t my fault. They said they can’t tell if I was or wasn’t. To justify it I went from $150-$900 a month in 3 years and of course I didn’t pay them. I went to Geico and paid $220 a month… They sent me to collections for $50 3 times and also sent a letter to the MVC saying I terminated my insurance 2 times which led to dmv suspending my registration which in turn cost me my job driving because I switch insurers and they were petty mad and the MVC did send me a letter saying to return plates or send proof of insurance which ended up getting lost in the mail at my house… Still never got my job back either…

Bristol West rips off customers when filing a claim. We filed a claim starting 5/3/24. We still received haven't received the work vehicle since Bristol West is contesting the parts that need to be installed to get the car fixed. Also the reason why we haven't received the car yet is that BW sends payments late to the fixer so they can get away with not paying off the rental car we rented. June 3rd has come and go and the car not fixed since the payments they send takes time to get there since payment is mailed via check through regular mail. The fixers are waiting for the check to pay for the parts to be installed to fix the car. So all in all BW very in untrustworthy and recommend don't sign up with them.

I'm very disappointed with this auto insurance company. Tried to help my friends add the vehicle to the existing policy, took us 26 hours. Their IT system is outdated and doesn't allow for quick vehicle insurance. The phone process is slow and bogged down by excessive bureaucracy. Not recommended if you're looking for a fast and efficient auto insurance service.

Deserves ZERO stars. This company is the lowest of the low unless you have no other choice, dear God and heaven do not use this company. You will be sorry. Once you cancel at the end of your premium period they automatically charge you for your next six months and then they charge you $140 paperwork for that one month and then they continue to send you bills every single month after that claiming that you owe money. Unless you’re desperate, they should be your absolute last resort.

I've been with Bristol West for years. Always been on auto-pay. Never had any issues until recently. I run a business, so there are bills for that as well as the bills for my household. I put everything I can on auto-pay so I can spend more time running the business rather than trying to keep track of all my bills. My insurance premium for Jan 2023 was $574.60 for three vehicles, 1995 Jag XJ6, 2015 Ford Fusion, 2019 Jeep Renegade. I've never had a claim and we all have a clean driving record. In May 2023, it went up to $677.00. Nov 2023, it went up again to 697.00. Unaware of any of the rate hikes, the Jan 2024 payment declined. Did they send an email? No. They cancelled my policy and I didn't even know it until I went to renew the tags on one of those vehicles. I had to get a new policy.

They are the worst company to deal with charging twice in one month after I made my payment on time on day it was due, they asked for another payment saying since I did not pay before the due date they could charge me another 25$. NO NO NO.

I have expressed significant concerns regarding my insurance policy and urgently request a comprehensive review and reimbursement for overcharges from July 2023 to April 2024. On July 10, 2023, I initiated a request via email to exclude two drivers from my policy. Despite providing the necessary documentation and following your instructions, these drivers were not excluded, resulting in an erroneous charge of $500 per month. I followed up with a phone call on November 22, 2023, to add another driver and reiterated the need to exclude the initial two drivers. During this interaction, insurance representative acknowledged that there was an error on Bristol West end, and assurances were given for both the correction of the issue and reimbursement. However, these promised changes were not implemented, and overcharges continued.

This company is absolutely horrible, could not add a car to my policy in the app like they said. Had to call my agent, made a windshield glass claim on 04-20-2024 and as of 3 weeks later still no replacement, I pay $881.00 a month on 3 cars. 2 of them are full coverage and because Bristol West drag their feet to verify coverage my windshield is still broken, called to get help or have questions. You get passed around to multiple people and never get answers, I do not recommend this company at all. They are a waste of time and your money.

Had them for a few years. Worst service ever had. Had to give 1 star. They deserve zero stars. Keeps raising my rates never had to use the insurance but still had added a newer car to the policy and canceled service within a few days cuz I was lied to. When I checked to see what this 2018 Malibu would do to the insurance was lied to. Said one thing that charged something different with a poor excuse to follow that. After canceled they sent another bill for 53 bucks then sent it to collections. Do yourself a favor and boycott this company unless you want taken advantage of. Worst service ever. Stay away.

Bristol West is Terrible. Yes they are $70 cheaper than Progressive but they are very unorganized and unprofessional. A staff named Nancy was very rude to me and one day they suddenly dropped my insurance without telling me due to a mistake on their end. Will not recommend.

So, I just started a claim with Bristol West Insurance and it's already a hell but they are messing with the wrong person because I got all the evidence and time for this game. I've already involved my lawyer and this would serve as a deterrent to insurance companies that wants to evade settlement when their client is at fault. I got a respond from an adjuster that their client wasn't insured as at the time of the accident. I'll confirm with the Department of motor vehicles and then do needful. Bristol West insurance is only prolonging their evil days because they will pay for the damage of my new car and all expenses incurred during this period.

Updated on 03/27/2024: Well well, Now THE SAME day, I get a final invoice from them for an "in between" period. AND at the same time a letter from a debt collector. Is this America or some third world country. This is not good business practice.

This company is a joke. I called two weeks prior to canceling my insurance and was told to cancel on a specific date. Which I did 2 weeks later exactly as told. I was sent a refund, again exactly as I was told I would only to get a collection bill 2 months later. I followed the instructions to the letter. Why send me money if you believe I owe money? Do not use this company. They're a joke!

I would give 0 if I could. Started a policy just to have them cancel it without me knowing causing me to have a lapse in coverage and increasing quotes from other companies. Some companies won't even insure me now because of this. I switched to Bristol for the lower rate after being with my same insurance company for 7 years and what a mistake. I warn you, do not get coverage from these guys.

If I could give 0 stars I would. Absolutely a joke and not worth switching to even if your monthly payment is $200 more. Don't make the same mistake I did. Takes forever to reach a human to chat about your policy and their customer service is poor and their management is even worse. They cancelled my policy without me even knowing and caused me to have a lapse in coverage then wanted to quote me double the price to start my policy back up.

I purchased a new car (after not driving or owning a vehicle for several years) and they charged me almost $2,300 for six months of state minimum coverage. They claimed the high rate was because even though I had an excellent driving record, I did not have a good credit score and had not had car insurance on an 'imaginary' vehicle I did not own. I needed insurance immediately, so I purchased. My thought was that I would take this one time hit in order to be in compliance with the law and the rate would be lower next time.

What a joke! I purchased a 6 month policy with Bristol West and already a month in they are trying to cancel me. The lady on the phone was extremely rude and I hope she is fired. I saw that this was an affordable company but not for me at least. $400 a month is not affordable in my books especially for a 23 year old station wagon. Think twice before you purchase a policy from them. If I could give 0 stars, I would.

Worst auto insurance company! They will rip you off, charge your bank several times after you pay your coverage then say you paid the following month, cancel the policy and charge fees then make you lose at again more and still deny coverage and as for a reinstatement fees after 1500$ stolen, horrible they want more money!

Their claim agent did not respond to my claim at all because their client was at fault. We sent them the pictures of the damage of my car caused by their client when we first filed a claim. Nothing was processed and two weeks later, they asked us to resend their pictures. They tried to delay to buy themselves time not to process my claim. Also, their client lied and mentioned we were at fault. After we provided evidence, they still didn’t process our claim. Worst insurance company…

Bristol West Insurance Company is by far, the very worst incompetent self centered dishonest insurance company I have ever had in my life to deal with. I recommend no one concerning this company. You will probably be sorry!

I went through Bristol West for 3+ years beginning to wonder if this place is even legit. I tried looking at the reviews than come to find out you can’t find none. Only through certain sites. Not on google or safari. So my debit card had fraudulent activity had to be turned off. I removed that card, added a new one, updated auto pay only for them to continue to try to charge the one I removed then charge me a fee.

Please, if you have any chance to proceed with any other company, do so. Bristol West is a constant glitch in a system, non-processed payments, fees after that with only "sorry" as an explanation of why it didn't work out correctly on their end though it is on your end and you showed the proof. Every time promises, promises. Still wrong on every possible level. Customer service non existent. When the actual help was needed from them - they refused to pay. Rude and unprofessional. Leaving this disaster next month. For your peace of mind - run!

This company is bad. I authorize my payment on due day and charge me 20 dollar fees. I said maybe it is my fault because I should pay before due date of 24 hours but what surprised me they did not denied or return my money or add difference between amount I paid and my late fee charge. So they took my money and charge another amount with same balance + late fee. When I call them they said that your money is returned but is not in my bank statement so now I have to pay other amount before my policy canceled and also they are not gonna help you if you get in to accident any way no matter if is other party fault or not

These guys are unbelievable. They started me out at $200 a month which basically covers nothing. They upped it to $325 a month for no reason which still covers nothing. They also tacked on late fees one day before the due date, twice. When I brought it up they basically laughed in my face and said "that's the cheapest you're gonna find these days." Ten minutes later I switched companies and saved myself $145. I then called them back and brought up a lawsuit (a bluff but if I had the resources I would) and now they won't answer my calls. Don't do it.

They want you to pay high insurance quotes and they give you the worst services back. Our insurance was cancelled 3 months ago by their manager mistake without letting us know despite we have paid every month in time! So we operated our vehicles being not insured during 3 months! And after this, they was even so kind to send collectors to us! I can’t even imagine what we would do in case of accident. Our manager Sarah have no idea at all how to work with clients and how to reply simple logical questions. Most interesting that today I’ve discovered that I still have the police with them, without contacting, without letting me know again… I didn’t know how this company still exists with such attitude.

On December 1st, in the evening, I had a car accident. I got t-boned, and Bristol west doesn't answer the phone after 4:30, there is no after hours claims reps available. Their website is a joke, trying to file a claim. I finally did get my claim filed, and I got handed off to another claims rep, who called once, left me a message. Over a dozen times, I've tried to get through to this agent, who doesn't return phone calls or text messages. My car needs to be assessed for a dollar amount of damages, and I need to know if my cat will be totaled, or not. This insurance company is horrible.

She put me on hold five different times. Was on the phone for an hour with no answer then she finally hung up on me. Very impolite. Got no service at all. I usually pay my bill online so I paid it early this time and overpaid so when I called to make sure it wasn't going out of my account at the bank and cancel that she kept telling me the bill was due this month which I paid. She kept putting me on hold but maybe two to five minutes come back with not an answer with nothing just to tell me, "Is there anything else I can help you with? Can you hear me?" She kept saying that, "Can you hear me? Is there anything else," like never finish what I called about in the beginning so finally she hung up on me and I was trying to make sure that it didn't go to my bank you know because there's no money in it and I didn't want to be charged that extra fee.

I have been with them for quite some time, up until they wanted me to start paying $1000 a month for No fault coverage. Sounds crazy right? And even though I never agreed they are threatening collections.

On November 10th l was on the phone with several agents at Bristol West. My insurance was canceled due to fault of the insurance company. I decided to do the math on total premium in light of what took place with my policy being canceled.

The worst insurance company I ever had. I do not recommend them to you. I been waiting for them to contact me for the past month ah but they're good on charging you and everything but won’t help with your problem. Don’t get this insurance ever.

So I canceled my policy with this company 08/28/2023. They have since turned a false $25 fee into a collection agency and then as of 11/01/2023 they reinstated my insurance without my permission or knowledge. I would not recommend this company to anyone. Oh also if you try and pay your payment early they will cancel your policy. I have all my information she from these scam artists.

I've had Bristol West for Car insurance for a couple years now. Although it's affordable, they have the WORST Claims Department & policies to deal with! They assign your claim to ONE person, that doesn't return calls, emails or text messages! I can never get ahold of anyone to speak with & finish with my claim. I have 30 day rental coverage for accidents & they wouldn't honor it for the entirety (3 wks) on my rental. Even though they were getting reimbursed from the other driver's insurance. They also refused to pay me the $500 deductible that is owed to me from the other insurance company. They took 6 wks to finally process everything & make payment to me & to my bank on the car loan, leaving my account in payment default standing.

Insurance may be great but if you have to deal with telephone customer service be ready for the longest, most frustrating worst customer service in the industry. DO NOT WORK WITH THIS INSURANCE unless you love pain when you contact them.

Any 5 star reviews for this scam of an insurance company HAVE to be fake. Every single, and I mean every single person that works for Bristol west is the worst kind of person. Rude and ignorant. They literally take 4-5 days to respond to anything. They overprice everything by so so much. You are better off driving without insurance if they are your last option and risk getting arrested.

I've never seen insurance as bad as Bristo West, I've been trying for weeks to contact my insurance regarding theft damage to my vehicle and they don't answer me and when they do they hang up then, terrible company, should close this **, it shouldn't even exist. This company, I do not recommend this company to anyone, DO NOT TAKE INSURANCE WITH THEM, IT WILL BE YOUR WORST MISTAKE OF YOUR LIFE.

Another scam company in America destroying the values and dignity we fought for. Had to have insurance to drive off the lot, paid these scammers $415 upfront, was quoted $215 for full coverage since that is what my car dealership required. Turns out I was given liability for $230 per month / just now canceled my insurance and was quoted I will receive $194 back out of $400. Lmao. How in the ** are they getting away with legal scams??? I pretty much paid them $200 and in return I received nothing besides ** and outrageous quotes.

I purchased a insurance policy 8/30/2023 from Bristol west. I was getting a car and I needed insurance. On the day I went to pick up my car Bristol west only sent me a temporary insurance card, that the company doesn’t allow to take the car off the lot! I contact them the same day I placed the order. After realizing I couldn’t use the temporary card to see if I could get my policy documents I was told my policy couldn’t be found. I spoke to numerous representatives. I then asked, "How do I get a refund if my policy can’t be found…" Fast forward I had to purchase a policy on 08/30/2023 from All state because the policy from Bristol could not be used due to me not having an actual insurance card. I got my car with my all state insurance. Bristol west finally sent me my documents on September 1st when I signed up for my policy to began 8/30/23.

Don't ever be fooled with this company. They lie to you, take your money, even they haven't have authority to do so. Then they telling you you have to wait 7-10 days get your own money back. What they took from you. Because of that I have to pay overdraft fees now. Disgusting terrible customer service, my salesperson was Sam and Brittney. Avoid, Avoid this place if you don't want to get ripped off.

Bristol West continues to post payments late then charge a reinstatement fees. Claim they never got payments on time then threaten you with cancellations. Very bad on timely billings. Poor customer service. They just keep adding fees. There are better ins companies out there. Beware.

8 days after charging my credit card the company asked me to pay a higher rate because our apartment isn’t in my name but in my wife’s company name! I asked to speak to a manager and they kept me waiting for 30 minutes! I had to hang up because I also need to work! Really terrible service!

I have canceled my insurance for my personal reasons on 07/18/23. I don’t know that they will refund as a check. At first I was okay with that as I don’t know and I called them and asked to refund to my account on 07/28/23. Then she said okay but after 14 business days I called them again as I didn’t received my refund!! They told "That refund you initiated for your account that process was not completed" but when I called before on 07/28/23 she told me it was completed!! Today when I called she is apologizing and initiating my refund my money to my account ASAP!! I asked them for a compensation but she was not ready and saying, "We don’t do that!!" ****One the very very worst insurance company for not having good customer service, not refunding our back in specific timeline.**** BETTER TO AVOID THIS WORST INSURANCE COMPANY. If the problem is on your side rubbish Bristol West you better to do compensate for what you did!!

Warning! If Your car gets hit, My experience/opinion: total NIGHTMARE! Expect hassles, combativeness and months' long delays. Bristol West operates like big ** bullies. Total scuzzes. Subpar insurance company. Will WEAR YOU DOWN to try NOT to pay.

WARNING: Please be cautious like me and avoid them as they are involved in fraudulent activities. I had a terrible experience with this company. They are scams and will deceive you into giving them your money. After just a few days, I decided to cancel my policy and they promised to refund me, but they never followed through. When I contacted their customer service, it was a nightmare. I had to cancel my policy again because the previous representative failed to process the cancellation and assured me of a partial refund. They sent me a check that couldn't be cashed. I reached out to them again, and now they are claiming that I not only won't receive a refund but also owe them a cancellation fee of $282. There is no supervisor available to address the issue, and they are refusing to investigate my case.

Not only did BWI remove my new car and and autopay from my policy they put my old car that died, no longer exists and haven’t own in almost two years onto my policy this past April. Told me I haven’t had insurance on my car since April because my "autopay didn’t go through” but took $60 from my credit card in April.

The insurance sent the payment to the wrong car shop, the shop put a lien in my truck because the insurance took almost 2 months to pay him. I was without a car for that time and my kids had to walk to school. Then the person incharge of my case try to blame on me for the payment sent somewhere else. They need to pay more attention what they doing. I told them I was going to change shops. They told me it was fine. The first shop where they sent the payment not even check my truck for an estimate, so we change shops, It was a really stressful situation.

Currently in hour two of being on hold. I've made ten phone calls over the past three weeks trying to pay my bill. In that time my payment has been refunded twice, once as a physical paper check. Meanwhile when I reach anyone they tell me it's fine and I have insurance, even though I never receive email confirmation of said coverage. If it's not resolved today I'll be going elsewhere. Imagine trying to make a claim with a company that can't even get its ** together to take a gd payment.

I signed up for coverage last year in November. This whole time the sales rep I repeat my VIN number to him phonetically broke down each word each number and repeat it myself three times. He said he understood. Moving forward is coming towards next year April end of the month time for me to research my options of going forward with them. Are renewing with someone else upon discovering this whole time they had my VIN number wrong. It was off by 1 letter. Instead of an e the man put an f. How do you get an e out of f? I do not know. However The VIN number was the sales associate thought he heard. Pulled up a vehicle that was like mine's make but different model. It was a Navigator. I have Aviator.. So this time whole time I'm paying for someone else to be covered in another state while I'm driving around here uninsured but paying Bristol so they can cover someone else because they got my VIN number wrong.

I canceled the insurance and they still took money out of my bank account. Talking about it was still active because I didn’t send in my new policy information, nor did I put my policy number in the body of the email. Nor did I write I letter canceling my insurance. No one told me to do that. So I sent it all in and they still trying to tell me that they didn’t receive my information. These people will rob you. So don’t choose this insurance company.

Started ok. Got worse with time. Poor customer service. People with thick accents you can't understand. They charged me $93 to cancel the policy. I dealt with Kelvin R. He threatened me with collections reporting if I didn't pay the $93. The last two payments didn't go through and it had nothing to do with the bank. I feel bad about the experience. Very angry.

Dealing with them now for a month and half on claim and no help. Rep has now quit I was dealing with. They keep putting me off and now the latest is they are trying to me with a new Rep. A nightmare. Run.

Someone ran into my car while my car was parked. Received the information about the driver's insurance information and submitted a claim at Bristol West Insurance. However, they rejected my claim stating that the damage on my car was not related to that accident.

This company took out automatic payment from a deceased person (my brother) after more than 30 days of being deceased. They refused to provide any information unless I provided the policy number. Would not accept date of birth, address, social security card and death certificate. This conversation was over 30 minutes on hold.

Once informed I was canceling my policy, they billed me an extra time after cancellation. The charlatans refuse to refund it unless I copy them on my new policy. Save yourself $. LM is cheaper. Mediocre in general.

Worst company ever, my insurance rate went up 40 percent due to state guidelines is what they told me from 107.00 to 175.00 a month for a 19999 Ford Ranger. They are crooks. Get insurance through someone else. It will be well worth it and less hassle.

I have got my 2 cars insurance thru this company 6 months ago. During this period, I did not file any claims, had no accident and moving violations of any kind. This company rewarded me with 50% rate increase. I called and requested them to provide me with a reason that justifies the rate increase. Unfortunately, even the customer service did not or could not explain the reason. They claimed the cost increase for office materials, i.e. pen, papers.... etc... It is very disappointing and I will not recommend this company to anyone looking for car insurance.

I cancelled my policy with a signed cancellation form. The company still pulled money out of my account and then said they had to have a copy of my bank statement showing this had been done. Even if I provide this, it would take 7 business days to mail me a check. This is bad business and very shady in my opinion. I am filing a formal complaint with the insurance board.

Bristol policyholder hit my vehicle and left the scene Bristol refuse to cover repair because I do not have a video to prove the accident. NYPD report is a legal document. BRISTOL IS A FRAUD. Be careful.

I submitted probably one of the best documented $350 claims that the company has ever seen. Claims adjustor was very difficult to contact. I left voice messages on his answering machine numerous times with no return calls. Finally, received letter saying that company "was unable to secure necessary information to move forward with processing claim". Therefore claim was placed on "inactive status and closed". Great claim. They just do not want to pay.

I have been with Bristol West for several years and have never had to file a claim (thankfully as I cannot imagine how awful that experience would have been). I recently switched policies to save money. When I called to cancel the transaction was easy with no red flags. However my card was still charged for the next payment. Upon calling to see what was up I got a rep that told me I could get my money back in 10 days. After a short hold she also told me there would be a cancellation fee. It seemed she was just reading from a script so I asked to speak to a supervisor. After approximately 20 minutes I was connected to a supervisor who was like a condescending robot and started reading from another script.

My contract ended in 6 months and I made all the payments on time, NOW they are charging me for the late payment of an imaginary new contract that was never signed or approved!!! Day light stealing!!!

I've been with this insurance company for 3 Years always paying in advance for my wife's and my policy. She's been with this company for 7 years. No accidents until now and it was not my fault. I called the guy who's reviewing my claim (Jonathan **) and asked him if I have rental car in my policy. He said yes. Now I found that I don't. I've been using the rental car to commute to my therapy and workplace for more than a month. Guess who has to pay that bill now after 5 weeks of not getting a paycheck?

I was hit by a car that their company insures and they have refused to respond to messages from my insurance company nor my messages. I am going to be out of pocket money when the driver of their insured vehicle ran a light and got a citation from law enforcement. Extremely unprofessional to just ghost a claim that has been filed.

Bristol West Insurance employs liars and thieves. I cancelled my policy after they raised my rate and they charged me for another month. I did everything I was supposed to including sending proof of the new insurance. I sent so many emails and made unanswered phone calls. I was so annoyed with them and after not hearing from them for a year, they sent the amount to collections. I just paid it because I'm done trying to communicate with this nightmare company. Just a warning to others to save yourself the misery.

I know this is the worst insurance ever but you have to see my situation and it's a bless find this insurance for short term... I live in New York. I decide get a new insurance because the insurance in this city is OMG. After the car accident in Queens my insurance N.... W.... Didn't recognize my car accident because my deductible was 5k so I decide to cancel them, I try to buy a new 1 but all insurance quotes gave me a over 1.5k per month even if the accident wasn't my fault, so my mom told me get the insurance in Jersey where she live so before I found this insurance I checked in Google all insurance companies.

This is the worst company! My license has been suspended 3 times my daughters car almost repoed 2 times because they never report your renewal. And when you call them to fix it they don’t! I lost a great job due to a suspended license on my background check! They are horrible!

This company does not respond to accident claims. Reached out online, by phone, by text and email repeatedly. Absolutely no response. Don't buy insurance here. My car was hit by one of their insureds. Had all the insurance information was referred to a representative. Only one representative is allowed to respond, no one else in the company is allowed to speak to inquiries. The operator said the person would call me right away. I have called repeatedly, texted and emailed. Called the representative and the corporate office. Absolutely no response. Upon researching this company Better Business Bureau has given it an F rating.

Stay away!! Bristol West is horrible!! Probably the worst company out there. Been with them for years and NEVER had a good experience with them. If they weren't the cheapest around, I'd definitely be with someone else! You suck B.W.!!

Changed insurance companies because Bristol West was dbl the rate as everyone else. Paying 250 for 1 car that was driven less than 1000 in 1 year due to Covid. Canceled them. Now owe almost $ 200 for 13 days or collections.

We should have seen the issues coming when we were receiving our policy quote. My wife found this company and said when she spoke to the agent, he seemed nice and knowledgeable. I told her to get a quote so we could compare it to the others we received. With the quote, our situation is a little complicated as we have 2 houses and 4 vehicles, but the agent told us we could split the policies and it wouldn't be an issue. We explained which vehicles were at which houses and confirmed it with him to ensure that we did not need to make any changes. When we received the quote, the price was better than the others we received and it was a Farmers company, so we decided to purchase through them.

Due to illness I didn't drive for over six months and had my car parked therefore I canceled my insurance for that time not knowing I would be punished and have to pay higher insurance when I reinsured the vehicle. The Company Geico assigned me was Bristol West. Each month they took more out of my account and the sixth month I added a used vehicle I had purchased but they wouldn't give me a quote over the phone. Two weeks later I got a bill for $389.83 for one month of insurance for two cars and I have a perfect driving record. This is for a 2003 and 2013 vehicle. I Immediately canceled them and Farm Bureau insured the same vehicles for me at $82 a month. This Company is definitely a rip off. After I canceled, they would not tell me how much I owed to close out the account so at this point I'm waiting for more bad news. Their associates spoke broken English and were difficult to understand.

The quote given which was paid upfront wasn’t the rate applied to my policy. Deceptive means were used to raise my rates by requesting documents be submitted online that could not be completed or uploaded with the consequence of raising my rates if I didn't return them. Was told the quote given was based on a discount in being a homeowner when I clearly stated my current type of residence in the application process. Rate was also increased in saying I didn’t remit an EFT agreement even though I did sign and return it to them. Took much effort to straighten it all out but Then had the gall to add a late charge to my balance due. Totally Regret paying for a 6 month contract.

I had went with Bristol west because my ex wife dropped me. From Farmers insurance without telling me and my insurance lapsed even though I was previously with farmers insurance they wouldn’t write me a policy for farmers because they said my insurance had lapsed. The policy for Bristol west was crazy expensive. What gets me is they wouldn’t let me have farmers auto insurance but could write me a policy for renters insurance thru farmers. After six months they sent me a renewal which I had told them I wanted to cancel because it was too expensive! Well I got new insurance and a new debit card but somehow they charged my account. They didn’t cancel and I told Wesley ** from Moore that I didn’t want to renew. Well they got my money anyways with a unauthorized debit from my account.

One of their policy holders Karen ** - her granddaughter Kensley ** hit my Jeep when she was texting and driving. Her adjuster Paola ** did NOT return calls, emails, nothing. I left 5 messages. Then I get a letter. Said that my claim was not accepted, when I called to get a supervisor, I was denied by Paola **. Said that since I was prior military Bristol West does not pay on claims on vehicles that were owned by veterans. That is discrimination and poor business practices. I faxed/emailed all information to them 3 times, got told that they don't support the military and don't reimburse when the accident was by their insurance holders fault. If I was not military, they might have paid out.

I have had trouble with Bristol West since day 1. The paperwork for me to sign was prepared incorrectly and it took 2 weeks and never did get corrected (I had to have my agent email me, then I printed, signed, scanned and emailed back because it was STILL wrong). The error was that they wanted me to initial that my vehicle is NOT used for rideshare, when I CLEARLY told them I am a Doordash driver and other gig worker. NOW, I am having a payment issue because even though their supervisor admitted to me they made an error and drafted the wrong bank account, after several HOURS on the phone they will still not give me a credit for the NSF fee charged by my bank. I told them today that I am DONE and I am only staying with them because I don't have the money to go anywhere else right now, plus, after 4 more months I will be eligible to transfer to Farmers, which is a better company anyway.

After trying to cancel my policy (several times) for a car I no longer owned; Bristol West was still taking an automatic debit from my checking account. I had to get my bank to stop payments to get Bristol West to stop billing me for a car I had donated many months before. After my bank did an investigation, they refunded the automatic deductions to my account. Thank heavens because we are speaking hundreds of dollars. Note the word 'investigation' - so this is not just my say so - and yet - Bristol West sent my information to a collection agency for that same money that they wrongfully took!!! I can't get rid of these people!! DO NOT SIGN UP FOR AUTOMATIC PAYMENT!!!

Published review 12/4/20. This insurance company wanted to charge me over $300 for one vehicle. I agreed because at the time it was the cheapest option I could find. I’ve been a customer for 3 years. From the month of August this year I look at my account and my went up to $500!!! I called in and asked why? They said that my wife on the account had 2 claims. My wife has a perfect driving record. I called in Lexis Nexis and had proof that she had no claims. They said that they couldn’t do anything for that month and wanted a $500 payment for the month of August. I cancelled with them and spoke with James (the owner for Bristol West in my area) and had 2 other representatives tell me that we owed nothing 4 different times! So I was okay with this because I didn’t want to pay a bill that big.

I sent in a cancellation request and it took 2 weeks to process it and they kept telling me I was missing things every time I sent it in, now since it’s processed they’re telling me in an additional 2 more weeks to get a refund back! It’s been over a month since I sent in my cancellation request and I still nothing. The wait time for agent is about 5-10 minutes every time you call and people who work there don’t know what they are doing!!

After canceling with this company I still got charged two more months on my credit card as a recurring charge the total amount was now $727. I contacted the company. They stated that was a mistake on their end and that I would get reimbursed within 5 to 10 business days. It has now been over 3 weeks and my money is not back on my account. I have been calling the agent. She says she has no clue what is going on but there's no update. I've been calling the company directly and they just transfer me over and over to different departments. I can get an answer of where is my money. It's ridiculous. This is the worst company I have dealt with.

I cancelled my auto insurance with your company as your customer service is awful, you charge $6.00 to make a payment with a person (which I’ve NEVER heard of) and you charge someone with a 96 Toyota Camry $93.00 for the lowest insurance you can buy!! Don’t worry, I have cancelled my policy with you and made sure friends and family know not to ever do business with your company as you have proved time and time again you aren’t worth the money or hassle. I went with another company who for the same coverage, I now pay $38 a month instead of your ridiculous $93 a month. I am SO happy to say I never have to call or deal with your company again and I’ve never had an issue with any company treating me the way you have. Good Riddance!

This insurance is the biggest joke I’ve ever seen. Unexpected rate increase and added people I didn’t even know on to my insurance. When I finally got someone on the phone, they could not give me an explanation of the rate increase, nor the unknown drivers added to my insurance. Poorest excuse for an insurance company I have ever dealt with!! Definitely will be finding me a different company to insure with.

After I opted out of the automatic pay and instead of taking 87.50$ they took $156 out of my account and refuse to give me back my $156 and when I cancelled my policy they sent a check (which still has not come and after I told them to put it back in my account) they claim the check is for 137 and can't tell me why they kept 19$ and even had the nerve to wanna argue with me about my money.... And gave me every excuse under the sun to justify they unprofessional behavior... I wouldn't trust them and they will make changes without notifying a person either... They crooks... Liars.. Half **.. **, backwards and a piss poor representation of a company.

This has been by far the worst experience I’ve ever had with any insurance company. No one is able to give you a straight answer regarding questions about your policy and I had a representative say he couldn’t confirm whether or not I have full coverage insurance, as they don’t use that term. All he could state was that I had certain limits and coverage. I was charged an excessive premium for adding a vehicle. Minimum legal coverage for my state was going to cost me $159 a month. I drive a 2016 Jeep Grand Cherokee people! And I have a clean record. Needless to say, they ripped me off for 340 bucks and I cancelled. Don’t even bother with this company. They’re a joke.

Have had insurance for over 20 years and company was bought out by Bristol West and has turned into the worst experience ever. I have been paying them without a claim for 20 years and they increase my monthly payment by 40.00 for a cost of living fee.

I want to add roadside assist so I can get help when I need it. They told me it will be extra $70 per month + monthly car insurance. Which is too much price so I end up with just keep the insurance. I was not happy with service. Worst insurance company ever I had seen in my life. Insurance company canceled the insurance without notifying me. Never ever send me any email. I does not know until I got pulled over by cops. I was shocked because my car insurance has still 3 months left of expiring.

I signed up for an auto policy with Bristol West because they offered a great rate, though I had to purchase renter's insurance in order to obtain the rate. But I was ok with this. I paid the six-month premium upfront. Bristol West then threatened to increase my premium because they claimed that I still lived at an old address. I offered to send a copy of my lease or other proof of residence. They refused to accept any such documentation and instead insisted that I dispute the information with the credit bureau, which is apparently how they incorrectly determined my address.

I have full coverage insurance and have had it for 8 yrs with them. My car was stolen when I went to quick check an apartment I was cleaning. I made the police report and then the claim. Patricia ** was the adjuster handling my insurance claim. From the very beginning she was very rude. First thing she said is, "We probably will not approve your claim because it happened at your place of business." Then called me back and said, "Ok we will go through with it." She had me run all across town getting service reports, and bill of sale of my vehicle.

Bristol West increased my monthly rates by over 60% without notice. I have a perfect driving record and am 40 years old. When I called they told me they weren’t able to get my driving record through the DMV, so I was no longer getting my safe driver discount. I told them to cancel my policy and was on the phone for over an hour doing so. I was told I would be receiving a check from them for the difference in 7-10 days. Not only did I not receive a check, but my policy was never cancelled and they pulled my monthly payment out of my checking account! Their lack of intelligence and customer care is absolutely atrocious and borderline criminal. Do not use them for any of your insurance needs!

Got notice of cancellation for non payment without warning, postmarked 2 days before my payment was meant to come out (meaning they hadn't even tried to charge my account and cancelled my policy before it was even due). Tried to call and customer service rep hung up on me. Tried to call again and was told they couldn't get in to my account. They said they could tell I had one, but couldn't see any of the account details. Called again and I told them I wanted to follow through with the cancellation. They sent me a $5 cancellation fee. I paid the fee on time. They continued to harass me several times claiming that they would reinstate my insurance if I paid some random amount of money (it changed every time).

Poor communication. If you want someone removed from your policy, Good luck because it's a mess. If your request is lacking their req info, they won't contact you. I paid for services I didn't need and they know it. They refuse to refund my money, reluctant to remove drivers off my policy. I am looking for a replacement.

I added Farmers Insurance for my pickup, through Bristol West. Everything was okay until I got my policy renewal for the next 6 months. They were raising my month rate by approximately 40%, which was unjustified. No new tickets or claims with them. Premiums paid on time every month. I decided to cancel 4/3/20. Bristol West kept changing the cancellation date form 4/3 to 4/5, to 4/6 and the amount to be refunded back to me. I called them multiple times and also chatted with them multiple times. I was assured they would correct the cancellation date, which to date has not been corrected. I was told I would refunded the overpaid premium, which still has not been refunded. I even emailed my local agent and never received a response back. Bristol West has poor customer service and I feel the Farmers Insurance is insurance company to avoid.

BE VERY AWARE, I chose Farmers Insurance and they put me under Bristol instead. DO NOT EVER let them draw any payment out of your acct.! The insurance agent told me it would be a certain amt. every month. The first payment out and twice what they said, made all my checks bounce on the acct because of what they took out! DID NOT BOTHER TO WRITE A LETTER TO THE BANK AND DID NOT OFFER TO TAKE CARE OF THE PROBLEMS THEY CREATED. They are crooks!

Your staff is completely incompetent. I've had nothing with issues with them because their staff cannot process the most simple of requests. After several hassles to resolve the most basic of disputes, the company decides to raise my rates by $30.00 and refused to explain why not did they offer me the corporate phone number. The representative was slurring her words on the phone like a drunk and I felt didn't take me seriously. Your company is garbage and I'm taking my business elsewhere.

Paid for 6 months of Insurance, 2 weeks go by and they say I owe 100 more cause I didn't have prior insurance.. which I did but was a commercial vehicle not private so they say they I still owe 100 plus a 25 late fee. Ended up canceling insurance to get a refund of what I could. Doesn't seem fair. But now with AAA and save a little a month.

I have been trying to cancel my policy & they keep requesting additional information from me. I send them what they request and then they come up with something else they need. It seems as if they are not wanting me to cancel my policy. First they requested that I send them proof that I have obtained other insurance (not sure why they need this) along with a written request with my signature to cancel. I sent the information multiple times and they kept saying they didn't receive it. I finally figured out how to upload the documents on their website and they still kept requesting the same information over and over again. Not sure why it is so difficult to cancel an insurance policy and get a refund. It has been a horrible experience dealing with this company.

I cancelled my insurance because I sold my car. Larry A at Bristol West Larry A. Bristol West® Insurance details below kept changing needs and evidence of sale. He has avoided payment for three weeks and now says it can’t be backdated. I have been with them for 15 years and never claimed. Trying to get six weeks of insurance back is impossible. AVOID THEM AT ALL COSTS.

If you are looking to get screwed around this is the company for you. Cancelled my policy over going over not getting a car in my name in the four week period to transfer ownership. It took me an extra week. I had to get a property tax waiver. My bad and I paid the penalty at the DMV. Whatever. They are not the only insurance company that takes cash. Not tripping. No wrecks and no tickets and I am 40 years old. The scum bags have not refunded my premium difference yet. They sent the cancellation email second week of November. Still no refund. Sandy **.

Worst claims department. How can you knowingly avoid calling back for over 3 weeks. Unable to get anyone on the phone ever. ALSO YOUR AUTOMATED CALLING SERVICE SUCKS!!! Hope your company goes under.

I had a hit and run happen to me, and I was able to take down the license plate. I called the cops and made a report. A day later, I get a call from Bristol saying they do not have the report and that if I wanted, I could use my own insurance to pay for the damages and they will refund me the deductible through the other insurance. My car did end up getting up fixed through my insurance, but they still kept insisting they never received nor have the report. If I wanted it to move along faster, I’d have to go in person to get the report from the police and send it to them. This accident happened January 2019 and it is the end of the year already, I still do not have my deductible back.

I've dealt with other insurance companies for over 30 years, and Bristol West stands out -- AS THE SLOWEST to approve a claim. The woman insured by them, backed into my wife's parked vehicle - while she was at work. It's now 12 days since the accident. No repair in process, no rental. They've gotten the photos, quotes, etc from repair centers, and I've called them dozens of times. They haven't approve the rental or the repair. Next call is the lawyer. I personally, hope I never have to deal with them again.

My car was damaged (eventually totaled) by an insured with Bristol West three weeks ago today. I’ve never in my life gone through such a lengthy process to finalize everything through an insurance claim. The gal I dealt with on the phone was the only positive out of the whole experience.

I had my payment to be taken out of my account automatically on the 12th of the month. But I got paid on the 15th. So my bank denied the payment, causing them to charge me $25.00 plus my fee, $67.51. I called and received no help at all. The person I spoke with stated"You can call when you get paid but until then you have no insurance and you will be charged another $6.00 for a processing fee. I'm going to AAA or Met life, they care about their customers.

You can't make partial payments online. Their customer service reps are terrible. Im a paying customer and they treat me bad. Just not a good company. I'm not satisfied. I will switch as soon as my policy ends.

A relative got into an accident with my vehicle. There was an app that they used to send insurance pictures, within a couple of days, agent came back and told me not only the outcome of the claim (total loss) and my options. Once I decided they sent the check that very day. The agent was super friendly and walked me through everything.

My car was damaged by a Bristol West insured driver almost 2 months ago and the body shop I choose has not finished my car yet so they decide Nov 2 was the last day they pay for my rental. Now I'm stuck with my only car in the shop and no way to work. ** this company. I'm calling my lawyers.

Worst experience ever. Thieves. And this is coming from a guy whose grandpa owned the biggest farmers branch in Arizona for the last 20-30 years and spoke at all the big company meetings. These people are crooked as they come. Tried to cancel my policy and got hung up on 3 times before getting someone to cancel it! Staff is incredibly rude and now they are trying to charge me a $20 paper fee when everything was supposed to be digital and I never received a single paper from them because they typed my address in wrong on the policy! Worst company I’ve ever dealt with. Go to Liberty Mutual, their coverage and pricing is better and the agent I’m dealing with now is polite and takes care of things in a timely manner. Or National General was always good to me as well. Bristol West sucks.

My car and myself were injured in an accident five-car accident mind you and Bristol West was the insured. It's been 90 days as of today. No one will contact me for any type of payment. I am disgusted. My car is totaled on the right side basically and no one cares. I'm disgusted.

They have just increased and increase my rate not even letting me know! They told me to submit forms and they would fix it but they lied and just increased. I am so upset! They are never clear and do not try at all to make situations right. Do yourself a favor and stay far from them.

My father, 84 years of age was rear ended by someone who was with Bristol West Insurance. We were told to get an estimate and send in and so we did, $4,984.28. They sent a check for $2,920.84 this is what they call their estimate. They told us to take the check to repair shop and if it were to be more the shop could call them. LOL!! The repair shop says no, no, no! We would be responsible for remaining cost. Now there is a Emergence Room bill as well, that they are not willing to pay. Bristol West will take advantage of the elderly and poor folks! They BANK on people not standing up and holding them accountable. These people should be ashamed of themselves for what they do. I would not recommend doing business with them. If you have a claim against them, get ready for a battle!!

They play games with your rates always trying to increase. And no one could get you a straight answer. They treat you like they are doing you a favor not like a customer. Now they have me hostage to pay their rate or get dropped. They will not get you a supervisor or someone to talk to or help resolve any issue.

My CC was involve in some Bank fraud, so it is rejected my automatic payments, I was calling them to update about the new card, and got a letter that my policy is cancelled for not paying. I got this e-mail on Saturday 5 PM, 4 days after my policy got cancels, that I am driving with no insurance, so I try to call. No one was available, meaning they left me and my wife for the weekend without auto insurance. If they could only send this later on working hours we could resolved it right away...but no... I simply contact Geico and got me a new policy effective for the same day.

My policy cost nearly doubled in 2 months simply because I had no way to "prove" to them that I had previous coverage. I did EVERYTHING online with my previous insurer therefore when I canceled I no longer had an account to log into to see my past payments. I could see the cost going up a little if this was the case, but to go from $52 per month to $90 for liability on a 1995 Chevy truck that I own is ridiculous! I would NEVER EVER recommend this insurance company to anyone!!

Canceled my policy on the 22nd of Aug. My payment wasn’t due till the 25th. Customer service said everything was paid through to the 25th. Guess what. $181 bill showed up. Fees and policy coverage. "Oh sorry. I’m not sure why they said you were paid in full. We already sent you to Collections," wHat!???? No. Do not use them!!!!

I am not a Bristol West customer. I was rear-ended by a Bristol West client. Once the police report was available, I filed the claim with Bristol West and everything seemed fine. Adrian was my adjuster and she assured me that it was clear that the accident was not my fault and that Bristol West would pay the claim with no problems. They would also cover my rental car--and that Bristol West had a direct bill arrangement with Enterprise.

I was a Bristol West customer for about 8 months when I was able to get a better rate elsewhere. I cancelled my policy, and expected my check in 7-10 business days. It didn’t come. They supposedly re-issued the check. It still hasn’t come. I don’t think there’s a problem with the USPS, I think they’re lying about sending me my $325 refund. I’m contacting my agent today, and if the money isn’t wired into my account at their expense, I’m going to the BBB and the Insurance Commissioner. These are horrible business practices that need to be stopped.

My daughter acquired car insurance through this Granite City, Il office and was told if I (her mother) were “on the policy” also, it would be cheaper for her- so we agreed. After about six months my daughter lost her job and I called DEBBIE- from Bristol West and asked her to remove my name off of my daughter's policy. DAYS went by and I never heard back so I called again- only to be told by DEBBIE (again) that she’s taking care of it. AGAIN- never received anything. So I call AGAIN- and DEBBIE explains they will just cancel the policy and that I’ll get a bill in the mail but just ignore it and then I’ll get a cancellation in the mail. MONTHS later- I get a notice from a COLLECTION AGENCY- “LAMONT, HANLEY & ASSOC. INC” saying I owe $96.95!!!! So I called DEBBIE AGAIN- at Bristol - only to be told - she’ll check into it. AGAIN- NO RETURN CALL.

This company is a joke, they are thieves. I hate to say it but stay away from Farmers because you will end up with Bristol West due to shady practices. All of their agencies in every state should lose their license to sell insurance.

I was seeking better customer service and cost effective representation. I was on the line with my new rep, and she conferenced a rep from Bristol West. I had an ACH set to be deducted 3 days, including a weekend later. The Bristol West rep., said if I cancelled today then the ACH wouldn't be deducted from my account, so I signed on with the other insurance company, and paid my first payment. The Bristol West rep simply said call back before end of business to cancel and the ACH won't be deducted.

When I went to cancel the insurance, they informed me that I was due to pay them $50 for canceling which was apparently something that they inserted into the contract without my knowledge. Such business practices are now becoming rampant. Had I known about the idiotic cancellation fee, I would have held on through the end of the month with the policy and not renewed.

Company bought out our previous insurance company, raised the rates, and past that there is no customer regard ever communicated. The only communication is when the bill is sent. Very impersonal customer relations.

I was injured by one of their insured when I was rear-ended. It took me several days just to get someone on the phone to speak to about the accident. When I finally got someone, they told me to take pics with this app they sent me which was quite easy to do. They told me they would contact me by Tuesday and they did but I missed the call. When I checked my messages and returned the call, I got a voice mail. I have been trying to reach the claims adjuster Jeffrey ** for several days. Emails got returned and I have no idea why.

I have a luxury car, so I need full coverage for my new car. My producer told me I got full coverage with Bristol West. I've been paying $200/month. Now I want to switch to AAA. I gave AAA agent a summary of my coverage, she told me I only got basic liability with Bristol West, and that would cost me only 88/month. I am so mad but don't know how to bring Bristol West to justice.

Beginning of this year I received a very sizable increase in my rates. I called in to find out the reason for this increase and was given a huge runaround and in the end not a satisfactory answer. Keep in mind I have no accidents or tickets and I pay my bill using the auto-pay feature, so no late payments. I have been a customer of Farmer's Insurance for 25 years and expected much better service than what I have received so far. I finally made the decision to switch insurance companies and called in to stop the automatic payment from happening to renew the policy. I was AGAIN, given a huge runaround about this, told that I can't cancel the policy until 10 days prior to the renewal date, and I can not stop the automatic payments until the policy cancels, on top of being told I need to call back at another time to do this. What a crock this is.

I had a total loss over being caught in a flash floods with my vehicle. The adjuster stated if I could verify what the odometer miles were from a recent service visit, then those would be what we would use on valuation. Well I almost lost my life & had to be rescued. The whole event has been extremely traumatic. Several Documents, possessions were damaged. I was not getting replacement coverage, like I thought I was paying for. Also, I had no rental coverage. So without a vehicle now & the rude adjuster, lied about comparisons & what we originally agreed to on mileage. I went immediately to work with our local Ford dealer & they did an extensive search for matching vehicles with similar miles & features. There were none!! Anywhere that were an even close match.

Yes. I definitely NOT recommend this company. I cosigned one of my relative's vehicle and she got accident (total loss) more than 4 months ago. They have kept delaying pay the check and tossing responsibilities to other department of their company. Their attitude toward customer was really rude. (Today I called again and the representative giggle and hang up when I asked her name. (I asked name and ID to make sure they did job right.)). It is also very difficult to get connected to them. They didn't answer the phone. Few weeks ago I also mailed to CEO of this company and didn't get any answer. (Registered mail delivered July 22 2:37 PM on their reception). Did they intercept or CEO not interested or want to neglect? I am also wondering Farmer's insurance know they doing business this way. My claim # : **. Anyone Bristol West read this please take action.

They are cheap – don’t get me wrong, but from the very first payment I have had trouble making my payment. They never have my policy right and every time there is a different price. I don’t know if someone is entering my info wrong or what but every month is the same thing. They have sent me checks and canceled my policy when I make my payment on time every month. I really hate this place. I’d rather pay a little more somewhere else than go through this each month. Signed pissed customer!!!

Bristol West- terrible customer service. Had my license suspended because they did not know how to submit my electronic files for coverage to the state I lived in. Took over an hour to review everything when on the phone with them. Then three way called the state to get everything figured out. Within 15 mins the customer service rep just hung up. Had to retract down every one to get all valid answers (mind you I paid them over 14 days ago to submit all files).

A BW insured driver hit my Mercedes April 14th 2019. The driver admitted to texting while driving. He called me multiple times to try and settle the repairs for $1500. He asked me to please not contact his insurance. By law we are allowed 2 estimates of repairs. Bw are the most evil, unethical, liars I've ever dealt with. I was still making payments on my car. From april 14 through May 14th there was little to none communication from them.

March 2019, Candace ** represented herself as an agent with Farmers. Insurance cards show I was set up with Bristol West. I cancelled same day and they still try to bill me after going with another insurance company. After numerous phone calls and faxing to prove I’m with another company they still try to auto draft. I have now placed a stop payment with my bank. RUN AS FAST AND FAR AWAY from this company. A complete joke.

Our son was rear ended by someone with this insurance. They were found totally at fault by the police. It took this company 6 weeks to put together a settlement and it was well below market value of our totaled car. The only employee we could speak with was Justin. He was extremely pompous and rude. He treats you with disrespect like you are trying to steal his money. They would only pay for a rental car for 1 week. So we had to eat the rental for four more weeks. Our son had to have a car to get to and from school. We are still fighting them over medical. I mean this company is a bunch of crooks. They should not be allowed to insure anyone.

When one of their insured hit me, I called the company to make sure that the policy was valid, but when I filed the claim, they said that he cancelled it earlier that day. When speaking to the claims person, I asked them to check on this and they admitted that there may be some fraud going on but that they won't cover my damages. I would never purchase insurance from a company that lets this go on. They are just as much at fault for this. This company caters to low-end buyers.

This insurance company made me lose faith in humanity. We were customers of "Farmers" for over 10 years just because we didn't know better. We later found out that we were under "Farmers-Bristol West". I was involved in a Hit and Run accident. The other car took off after T-boning my car. Couldn't find the driver. What a tragic story! Fortunately, we were all okay.

It all started off shaky when they wanted a copy of the deed to my house. Or I would get a price hike. Month or two later I noticed my bill went up almost double what it was. Immediately called and cancelled. So now I'm having trouble getting my refund. Two days after the bill went up is when I called. They have the nerve to tell me the refund is less than my original payment a month! But wait, there's more! One of the reasons the bill went up is because I was given a discount for having insurance for 6 months prior to them. That is where they get you. Give me the discount and never told me about it. And because I didn't prove my prior insurance, bill went up double and now my refund is less than original. Screw this company, hope it stays at 1 star rating.

I was in an accident on Saturday, May 18, 2019. I live in Augusta, GA and was celebrating my birthday at Carowinds in Charlotte. The wreck caused so cosmetic damage and threw the front wheel out of alignment causing it unsafe to drive back home. However, the car is STILL sitting in my sister-in-law's driveway, and NOTHING has been done! Since they were closed on the weekends (REALLY?), we had to pay out of pocket for a rental, even though we have rental coverage! We went to the rental company when we got home to trade the car in for a cheaper option since BW only covers a certain amount. Once at Enterprise, we were told a claim was started and canceled right after, causing us to take the rental BACK home and waste ANOTHER day! Keep in mind, I have 4 kids who are busy getting ready for summer, and both me and my wife work full time jobs!

My policy was cancelled due to poor customer service communication. My credit card was compromised, I called in to change the number and make a payment. They told me I had to enter credit card number online. They then canceled my policy for non payment the following month. They did not call, text or email because I was on auto payment plan. I was transferred, got cut off. Kept trying to call. Got cut off 2 more times, next number was all Spanish.

So my husband had this insurance. They keep raising the price every month. Once he was ready and moved to a different insurance Bristol West Insurance. They charged cancellations fee when the insurance was canceled more than 10 day before it was due. Their customers services never help. Every one of them tell you something different every time. They promised if you send them paperwork proving that you have another insurance they will not charge you. I send my self everything they asked and the charges weren't removed. The vehicle was register under my husband name under the new policy. They don't care about customers. They only care about taking $$$.

So this company ended up cancelling my policy due to their own shortcomings. My 6 mo policy was up for renewal. There was no communication from them at all. No mail, or email, nothing. Then they tried to take over $1200 out of my bank account. We didn't know this was going to happen. Well the funds got rejected and I called explaining what happened. I paid for the policy and thought everything was ok. Then I got a cancellation notice in the mail with refund checks for what I just paid (minus a NSF fee of course). There was two weeks of non-coverage because of their poor customer service. Will not use them EVER again!

Yes the title is correct! I was being overcharged and didn’t know. Felt as if they were taking advantage of me because of my age. Price increases without any heads up. Also when I finally left their company they made it so difficult! Kept trying to convince me why I should stay with Bristol West/Foremost Auto Insurance even after I told them I got a better rates at reputable insurance companies. Finally let me switch over to a new company. After 2-3 months of being with my new insurance company I get an email on the 15th saying I have an outstanding balance that must be paid by the 28th and if not paid it’ll go into collections! I’m still young and have been working so hard to build my credit! Customer service is horrible I’ve called over the last 2-3 days and no one at all has been any help!

Bristol West is the worst insurance company that I have ever dealt with! Decided to cancel after needing to make a claim and realizing what a horrible company they were to deal with. Our vehicle was stolen but they treated me like I was the bad guy. Their reps were very rude to me, as a loyal customer. They even tried to deny my claim, by saying I didn't submit pictures, which I did on their app. They found the pictures I had submitted, then tried to deny by stating I had not submitted my full payment history on the vehicle, even though they didn't initially ask for it. I finally got the claim settled and policy cancelled, all documents on their website showed I had a zero balance.

Somebody backed into my RV who was insured with Bristol. It's been over a month since we filed a claim and still no resolution. They offered me $600 for $4500 damage! Each time I call my claim adjuster or rep nobody's available and they never call me back when I leave a message. They are trying to stall paying the claim at all costs. This is the worst, cheapest insurance company I've ever had to deal with, do not waste your hard earned money on this fraud!

Bristol West is the absolute worst insurance company I have ever dealt with. I started a policy in February and had to put down 602.80 and my monthly payments were 329.08 and I should have receives a discount for automatic payment. But I was unable to access my account online due to a technical issue on their end. And I called and called about the issue, even spoke to a supervisor, and said it was not fair that I didn't get the discount due to an issue on their end and he said, "Well we don't compensate." Then they didn't see the information for a CARCO inspection right away and dropped the comprehensive and collision coverage until they did and then my payment went up to 540 a month. And when I questioned the increase they, "Well that's what it is now since we put the comprehensive and collision back on and it was less than 30 days."

I was searching for auto insurance called Bristol West. They gave me a quote. I signed up 25 minutes later. I called him back to cancel because I found a better quote for my better QUOTE. Even though I cancel Bristol West they still took the money from my checking account. The manager Natalie has been refusing my calls. Seem like I got to go through my bank and let them do their own investigations. Stay away from these guys.

Worst experience I have ever had. Customer service was terrible, I was unimpressed with how things were run and when I cancelled my policy after 5 days, they only refunded me 20 dollars. DO NOT BUY INSURANCE FROM THIS COMPANY UNLESS YOU ENJOY DISAPPOINTMENT AT EVERY ANGLE. If I could give this company zero stars I would!!!

They have no way to file claims or talk to a human being outside of their standard M-F business hours. On top of that, if your credit card happens to expire during an auto-renewal period they will not try and process the payment until your coverage lapses, and they will not provide coverage during that period, and they will not notify you until about a week after it lapses. Find a real insurance company. These guys are a joke.

We had Progressive for over a year, and after sending a letter thanking us for our loyalty they then renewed our policy at a 20% increase? I called a local agent to price other insurance, and even though we technically had a lapse (our Progressive canceled a few days before we finalized the new insurance) they still considered us insured and did not increase our rates for the lapse of insurance.

I had just switched to Foremost/Bristol West after 30 years of a perfect driving record. Boom! Got broadsided by an underinsured driver. From the very first call, the company representatives treated me with the greatest respect and kindness. Made sure I got the medical care I needed, and gave me the best settlement they could, according to my policy. They, in fact, saved my life. My rate did go up some, but understandable with the money they paid. I will be their customer for life and hope no more accidents. ;o ]

I'm not one who is easily offended but man am I pissed off right now! So the Bristol West insurance company FINALLY called me back a little bit ago (only took 6 days). I had to leave a ton of messages before this happened though. The guy who called seemed very annoyed from the beginning. I told him about my daughter's accident and that we needed to get this claim rolling because not having a vehicle is a problem for her. He said he was going to put me on hold and talk to an adjuster. Well I was not on hold like he thought. I could hear everything he was saying about me and it was vulgar and rude! Calling me a ** and a maggot and a whole variety of other insults.

My truck got stolen. I went to PD gave a report, got a report number called BW opened a claimed, they never told me that if they dont get a police report within 40 days of the claim they are going to close the claim without paying for my truck! Called the police station and they said it normally take about 1 to 2 months got a police report!!!

This is a great company. I have been using them for years and have not had the slightest problem. I had an accident and the company paid out without having to fight them for it! The process was easy and got resolved very quickly.

Auto pay processing issues cost me late fees on more than one occasion even though all information and account was in perfect order, customer service was far from helpful and Farmers Insurance agent was very rude, I've since canceled my policy and went to another company, save yourself some aggravation and go elsewhere.

After having me take pictures of my car damage, as a result of Bristol West’s member hitting my car in my driveway, I was made to upload them on their app to get a repair. They would not send an adjuster, they just wanted to send a quick check to me and discard taking proper care of my claim. Prior to my repairs, I called the adjuster Sonia ** to ask for a car rental during my repairs, and I was referred to Enterprise as she told me they work with Bristol West. Turned out they never heard of them, and they didn’t reserve a car prior, like I had requested. They were out of economy cars on their lot, so I went to Avis and grabbed their last one. I had to pay up front and did not get fully reimbursed by them.

I am disgusted with this company. I cancelled my policy but they auto took the payment regardless. I was told the refund would get to me within 10 days. The payment will not be here until the 1st of Feb though they sent it on the 23rd.

BW client wrong way driver totaled my son’s car. 100% at fault. We have had to fight every step of the way. Car totaled and they shoved settlement down our throats before even get all vital information. I’ve been accused of being confrontational, emotional and threatened to be hung up on. Stay strong. They don’t return emails, calls and lie about trying to contact you. Get everything in writing! Even when they don’t respond, send a follow up email with recap of phone call. Ask for supervisors. Do your research. Look at every line of every document. Good luck fellow victims!

I started with this company through an agent just in 2018 (October). The quote was for 160$ monthly full coverage for a 2014 Chevy Cruze. I've never had a ticket, accident, or any other fines etc. Also I was supposed to have gotten a bunch of discounts. Plus I'm a female that's 39 who got her licence when I was 16. So anyway, I said yes to the 160$ quote.

Bristol West is by far the worst company I have ever dealt with, they are extremely rude and unprofessional. They refuse to answer questions, respond to emails, or return phone calls, they have hung up on me and threatened me. They have been sitting on my claim now for almost 2 months with basically zero contact with me other than trying 3 times to send a tow truck to take my vehicle when the claim has not been settled. My advice to anyone and everyone thinking of using this company is to RUN FAR AND RUN FAST!!! PS. If I could leave a rating below 1 star I would.

Worst company ever. Was with them for years. Never received any documents. Every call was told I'd get my ID cards. Never got them. They day I got into an accident, guess what now suspended due to no insurance. Are you kidding me. These SCAMMERS been taking my money for years, now I have no vehicle, no drivers license. Thank God I got my life to report on these scammers. They like to call you liars, put you on hold 20 mins for them to get a supervisor. When in all reality they've been rehearsing the exact thing they said to you with their family member. When you get someone with an accent you can barely understand, makes you think that maybe the 412 SCAM from Nigeria, hasn't made it in another route called scamming insurance. Don't be fooled. BTW we've had no luck locating the physical address for this insurance company. Must be why I never got insurance cards.

WORST CUSTOMER SERVICE EXPERIENCE EVER TRYING TO GET PROOF OF TOTAL LOSS FOR A PROSPECTIVE CLIENT. THEY HUNG UP ON ME three times while transferring or otherwise would put me on hold for 15-20 mins at a time.

I have been selling cars for 26 years. I always contact the insurance company for my clients to make sure VIN numbers and such are correct. I recently had a client who uses Bristol West for his auto insurance. From start to finish...4 calls and about 30 min with client, this was the worst experience, bar none, I have ever had. If customer service is important to you, stay clear of this company.

I was involved in accident which their client. An insurance adjuster contacted me and told me to submit an estimate of the damage done to my 92 Silverado and in two weeks later they contact me and tell me that there insured motorist claim that I ran the red light and was at fault for the accident and tried to do and are trying to make me pay $5,000 to my dollars damages to his vehicle but he was at fault. Approach the intersection that I was sitting at waiting to make a left hand turn at a high rate of speed and attempted to turn right. Lost control and hit me in my driver side door.

Universally expensive prices contracts. Even more, they suggested a more expensive car insurance contract payment than the contract before 6 months. They don't care about if I got a driver's license. They even made an auto payment without my agree. I was very upset. I almost thought to call the police.

This company screwed me over so bad. They canceled my insurance because they said my payment was returned from my bank which was a LIE. The truth is they never sent the payment through my bank! Then doubled payment.

I'm not trying to give a sob story, but I lost both my parents 3 months apart then lost my job. I fell on hard times and asked Bristol West to please work with me and told them I could send them all of the proof of my hardship. They told me flat out no. They won't work with me. I explained if I lose my car insurance I lose my car then it just snowballs into losing my new job and house and so forth. They did not care. This company will not work with you if you live in the state of Texas. So be very careful with this company. They do not care about their customers in any way. I wouldn't have even given them a one star but I had to. It wouldn't let me give a zero...