Bristol West Insurance Reviews

I have been going back in forth with Bristol West in regards to my loss of discounts. A rep with Farmers Insurance signed me up with the policy with Bristol West Back in August. I was given no information as to how the auto insurance discount was applied. I was told as long as I had previous insurance my outstanding balance would be $90 a month. When October came I received a letter from Bristol stating I lost my discount due not providing proof of insurance. I then paid the higher amount for the month of November and sent in my proof of insurance.

Picked up a policy for my car and truck. Everything was good for 8 months. I got a new card, and didn't update my information. No notifications at all over email until they added a late fee. Then I started getting emails every 3 days. I drove 2 months without insurance, luckily I wasn't in an accident or pulled over. You would think they would want to get a hold of you to keep making money, I guess the late fee was more of a money maker or something. No empathy at all from the agent or the manager. I just wanted the $30 waived, I'm honest and wanted to pay for the insurance that was provided. Either way this is also my fault but it makes no sense business wise. I don't even want to know what making a claim would be like! Definitely wouldn't recommend.

Bristol West increased my monthly payment by a lot and without my permission took that money from my account... then when I cancelled everything that very same day they would refund my money! The people in the farmers office have to tell me that they'll call me back. Every time I call, if they don't know anything, why are they working there??? I have no been in an accident ever and not had any tickets, I am a good driver and paid everything on time, as it was taken out of my account automatically. Bristol West will raise your fees for being a safe driver and good customer??? Then will take money from your account even if they aren't authorized!!! They also will not refund your money even if you cancel everything on the same day they take the money... They are thiefs and what they do to people should be illegal!!! Bristol West Insurance is the worst company I've ever dealt with and I'll tell everyone I know and then somehow horrible they are!!!

Yep, I fell victim to this trashy insurance company too. They have always been a bit shady but when my vehicle broke down and I called to cancel the policy they charged me over 50 dollars cancellation. I already can't afford to fix my vehicle, I don't owe them anything because I'm paid through the month, yet they want to stick a knife in me and twist it. That's ok though, social media here I come. I figure if I can stop at least 100 people from signing up with them it will cost Bristol 1000x what they took from me. Have a nice day Bristol trash. ;)

Called Bristol West 11/13/18 to cancel my car Insurance. I was told by their associate Jim that we could not cancel now by phone. It had to be 10 days before the end of the month which is Thanksgiving. Oh they are closed. But they only need 3 days to cancel the EFT withdrawal from our account. We asked to speak with a supervisor and None Were Available. All in Meetings. They were of No Help Whatsoever! So even though we will be in the middle of a move we will have to call from who knows where to cancel this policy by phone or online!! We started with Century 21 and have been moved twice to another Insurance per them!! We are not going with them Again!! Bristol West! Your customer service is Horrible and outdated. I don't want to hear someone read me a script and not be able to explain why!! You take the money and give us no service. If I could give less than 1 star I would! Thanks for Nothing!!

I arranged for renewal of my policy in Sept 2018 which went into effect on Oct 23. Meanwhile, I purchased a home and it was better to bundle, so I canceled officially on Oct 24th which went into effect on Oct 25, when I closed on my home. I had the policy with Bristol West for 2 days on the renewal. I paid $126.74 for an entire month of service, only used 2 days, yet was notified by mail that I am being charged $43.50 for this.

I had an accident that was not my fault in Aug 2018. The other driver was insured thru Progressive and they should have been the company helping me. Their client was cited for the accident which totaled my car leaving me with no transportation. After waiting over a week and a half for them to do something. I called Bristol West and let them know that Progressive was not helping me and I had rented a car paying out of pocket to get to work. My claims adjuster was Hanns and he stepped in and took care of everything! He had me reimbursed for the rental and had the whole claim took care of quickly. I had never been in a situation to file an insurance claim and didn't know what I was supposed to do. I thank him very much for his help and professionalism.

After the fist payment of 190.00$ went through, about 2 weeks later they raised my rates to $284 a month. These guys are out to steal your money. They say it was because of incidents on my policy but I provided them proof that it wasn't me, they lowered the entire policy by 65$ bringing the payments to $280. Stay away.

Claims experience has been nothing short of a nightmare. My car was hit by a Bristol West insured driver who was insured for the state minimum. My insurance company and I find it impossible to contact the claims adjuster or his supervisor. He does not answer the phone, numerous emails were sent and not one response. It has been two months and everything they requested has been sent in and still no response. Most unprofessional company in the world. Extremely disappointing.

We had 21st insurance for 2 years and were completely happy. I could take care of everything online, easy breezy. Which makes sense BECAUSE WE LIVE IN FREAKING 2018...21st decided to stop servicing our area and we were told that we were being switched to Farmers Insurance. Which then turned into Bristol West, Part of the Farmers Insurance Group, related to 21st. So, basically we got passed off to the 3rd string team. Their website is so ridiculously basic that it looks like it was created at the same time Myspace was. You cannot even add or take away a vehicle. You have to call. And then you get bounced around for 15 minutes by the stupid automated phone service. I'm sure my kids thought I was possessed when I started yelling, "I JUST WANT TO TALK TO A REAL FREAKING HUMAN BEING!!!"

Let’s start off by saying I was a first time shopper for insurance and I didn’t quite a bit of shopping before I signed up with an insurance company. They had the cheapest cost that I could find, but if I would have read the reviews I would NOT have gone with them. I got the insurance at the end of July my monthly payment was supposed to be $148 and some change, by September it was up to $160 (without any type of notification). It had absolutely no reason to jump in price and when I asked to speak to a supervisor they “didn’t have one available but would call you back.”

Working with this sorry excuse for a company has been the worst experience I've had with an "agency". I was contacted by an agent who told me because I was getting a DUI, that I needed an SR22 even though I wasn't going to be convicted for months. I was told to pay almost $300 to start up with them, then $33/mo for the DUI insurance. After months of it being automatically withdrawn from my account, I lost my card and gave them my new card for the automatic withdrawal.

Getting into an accident is a stressing event, but nothing will prepare you if you are insured under Bristol West aka Framers. Not only they will avoid your call but they will find all type of excuse of running from their responsibility. Bristol West representative admits he undervalue my totaled vehicle and promised to resolve the differences. After many emails and phone messages, all my requests have been ignored. Recently, I rented a U-Haul truck and got into an accident, which I hitted a parked car. Bristol West told me it is not covered because U-Haul is an commercial vehicle. Well, I look it up, even U-Haul website stated their trucks are not classified as commercial vehicle. Stay away from Bristol West like plague. Do a quick search online and you will see nothing but 1 star. I'm really amaze how such company still exists will all these complains and bad reviews.

We had never even heard of this company before... well not until we received a notice from Harrisburg that Bristol West Insurance informed them that we didn't have ANY insurance at all. My husband has used the same insurance company for over 25 years. We just received the above referenced notification stating that we needed to provide proof of new insurance or we would be facing charges and registration suspension. We never canceled the insurance (with the company we've used for years) that we had on the car since we bought it 3 years ago. This company attained our private information without our consent and we are not happy!

I was 21 Century customer and very happy with them. Then Farmers buys 21st century insurance and transfers its customers to Bristol West. The first writing on the wall should’ve been when you sent me a nasty letter saying that they sent me a quote and I never responded. And of course I never received a letter from them in the first place. The second strike was when we try to take delivery of a new car and they do not work on weekends. Third strike was when they asked me for proof that I’ve got a new vehicle, otherwise I have to do photo inspection. A week later I receive a nastygram from them saying that they never got proof of new vehicle from me. Instead of proving it to them that I sent I just went ahead and did photo inspection. I also get a receipt of inspection from the inspection place guy and watch him to personally upload to Bristol West.

Co, very rude about charges put on account, this was always paid in advance & they chose to add bogus charges for additional money, $50 charge for cancelling policy & another $28 for stopping bank draft. Account opened on 13th of month closed on 12th. Should not have be any additional charges.

Don’t go with this company! Worst insurance ever! Rude. Are the worst to file a claim with, almost impossible to get a hold of anyone! & your claims adjuster, I had an adjuster name Ryan. He was extremely rude. I had to tell him several times not to be so rude, he's an interrogator, a name caller, attacked me verbally, said I was making threats because I asked him a questions, like how much longer before I know about my car and will the rental car be covered because it states that in my policy. Ryan acted as if I was upsetting him, annoying him, & threatening him, because I was asking questions, meanwhile the claim's taking forever, over a month, I'm paying for the car, & car insurance. SMH.

I was charged $266 per month for 1 car, a Honda Pilot. I have only 1 point on my record. I just switched to Wawanesa Insurance with higher coverage and lower deductible for $109 per month. I tried calling Bristol West to cancel and was put on hold for over 30 minutes, and was told that I would have to pay $50 to cancel my policy although I have had my policy with them for over 2 years. Their website seems like it hasn't been updated since 1999 and doesn't help answer any questions one might have. Beware of this insurance company, they prey on their customers.

Their insured, Mr **, rear ended my vehicle which re ended me. This was a few weeks before I was about to go on vacation in which I need my vehicle to pull a trailer. The adjuster was originally friendly and they accepted liability. I sent in the estimate from my shop, easy repair plenty of time to get it fixed before vacation. Then one excuse after another that they were not ready to get it fixed. Finally, the week before my vacation, they are ready, but I will now need a rental car to pull my trailer.

In brief summary, Bristol West Insurance's insured, Ms. **, hit my vehicle while travelling through the State of Tennessee. Ms. ** apologized profusely for banging my vehicle and attempted to give me money for the damages. Money never exchanged hands. All of this was told to Bristol West Insurance. When I returned to Illinois, I took my vehicle to Athenian Body Shop in Chicago Ridge, Illinois and I filed a claim with Ms. ** insurance, Bristol West Insurance. The claims adjuster, Ms. **, indicated that my damages would be paid and this was also communicated to the Body Shop personnel. The vehicle was later inspected at the body shop by Bristol West's representative and they approved a supplemental.

Worst insurance company ever!! My daughter was in an accident April 21 2018 and it happened on a Sat. Well guess what? They're not open on Saturdays and you file a claim online or wait until Monday, We needed a rental and guidance, certainly they fell short... I have rental for 30 days supposedly on my insurance policy! Well we were told, "7 days find a new car!!!" They are not helping with the fight against the State Trooper who has politely messed up the police report with inaccurate findings, no help whatsoever. Having GENERAL insurance seems like it has to be better than this crackpot company... DO SOMETHING BRISTOL WEST, CAUSE OF NOW YOUR REPUTATION IS TRASH...

After trying for weeks I am unable to reach anyone in sales or customer service. I have verified that the phone number is correct but only get a recording. An agent for the company can only give me the same phone leading to the same recording. I tried the claims service phone no. but only received an out of the country answering service which could take accident information which they forward on to someone in the states. They also could not give me any phone numbers for Bristol West. I question whether they even exist and I'll contact the insurance commissioner for Washington state.

I was in an accident on March 28 with a driver that has Bristol West Insurance, I have never had to deal with a company that lies and has the worse customer services EVER! The police report came out over a month ago showing that their driver was at fault! Witness statements and CHP have him 100% at fault but they the claim is still under review as of yesterday. Yesterday when I spoke to the claim adjuster she FLAT out lied and said she has left messages for me to call her and I asked her what number she had for me, she gave me the incorrect number, which I have updated with her at least 6 times. Here is the kicker. I called the number she said she has called and left messages for me AND THAT NUMBER is discounted! I have never been lied to like I have been by this company! I have FARMERS INSURANCE and they have been great thru this whole claim!!! BUT NADA AT BRISTOL HAS BEEN THE WORST EVER!!!

I received information from 21st Century Insurance that the company was changing to Bristol West Insurance. I went to the website and handled everything that needed to be changed to switch over to the new company. I filled in all the information for the account numbers to auto pay the policy and received confirmation that everything had been submitted. I was out of the country for two weeks and when I returned home and picked up my mail there was an envelope with all my policy information and an envelope with a cancellation notice. Evidently one of the digits for the auto pay account number was off so the policy was cancelled.

I purchased basic liability insurance for my car and paid every month on time until I found out that the $108.00 per month I was paying was well overcharged when I got a quote from State Farm that would only charge me $28 per month for the same car. So I decided to go with the better deal and enrolled in State Farm. I asked the State Farm lady, “Do I need to go down there and tell Bristol West anything since I'm switching to State Farm”, and she said I shouldn’t have to because they will see that you’re insured by State Farm online. So I paid State Farm that low cost for the same thing Bristol West charged me 5 times the price that State Farm charged me. So do you blame me? I was happy about my new rates and Bristol West text me and said they cancelled my policy.

I totaled my car. It’s been almost 14 days and I still have no idea what is being covered between insurance and gap. No one can give me any answers on almost any of my questions regarding my coverage. Insurance stopped paying for my rental but I still haven’t even been called by insurance to tell me I needed to return the rental or to tell me what was covered. Also found out I’ve been paying almost double with this company compared to some big insurance companies and I don’t have that great of a driving record. Will be changing insurance carriers as soon as I get this total loss resolved. Very disappointed after paying almost 300$ a month for 3 years. I will also never recommend Bristol West or Foremost. Total waste of time. Total lack of communication.

Sunday morn 2:00 a.m. I awoke to my 2015 Nissan Rogue ablaze. The car, what remains is a puddle of metal. I contacted the company and was line for 48 min. waiting to make a claim. After about 40 min of wait I went online and made a claim, complete with a series of photos. Just as the claim number and the name of the agent who was assigned my case came up and rep came on the line. I explained my car was gone and I had just completed a claim online. She verified the claim number and the name of agent assigned. I heard from no one.

I was with 21st Century for many years before they became Bristol West 2 months ago. They wanted to charge us more than what we had been paying before but we were able to negotiate the price down to $282 (still more than what we had been paying and we lost our free towing). At the end of the month they tried to charge us $432, when we called for an explanation they told us it was because we hadn't signed the necessary forms. We got the forms sent to them that same day and yet they still told us we needed to pay the ridiculous amount of $432. So, of course, we decided to cancel our policy and switch to a different company. They charged us $116 to cancel our policy. We couldn't understand why but after being threatened with being sent to collection and ruining our credit we were forced to pay it. AVOID THIS COMPANY AT ALL COST!!

This is the only company I know that not only charges higher rates for accident free drivers, but charges anywhere from a floating fee of $10-15 a month to send you an invoice. I would avoid them at any cost unless you like paying a premium for poor quality & service.

I was with 21st Century (auto insurance) for over 10 yrs when they introduced Bristol West Insurance as the new provider (2 months ago). I decided to put my car up for sale and contacted Bristol West ahead of time on 02/07/2018 to see what the policy was for canceling my auto policy. I was told that on the day the sale is completed I needed to call in, cancel my policy and then fax a request to cancel my policy to Bristol West at 1-888-888-0070. On 2/15/2018 I followed those directions to the "T".

This company is a fraud! They charge you to discontinue your policy. But not ever mention it when you get it. They don't let you take charge of your policy. It is ridiculous. Thank goodness I never had to file a claim with them or I would have probably lost out!

My neighbor hit my car (BMW) while it was parked in my driveway. I have been dealing with this company and their unprofessional agent and management staff. The damages on my car is over $3500 but they send me a check for $1800 that is not even under my name. They have called me a liar saying that the title isn't under my name and after I requested my title and send them a picture they proceeded to tell me that I recently got my title under my name when that wasn't the case. I requested a lost title and that's why the date says DEC on that. I tried to call their one 800-number but they would not let me speak to their manager. They said that I needed to talk to the adjuster that is taking care of my claim when I already explain to them that I have talk to her and that she is not being helpful.

I'm writing this review because it pained me greatly to read all the pain, frustration, anger, and resentment this Insurance company has created in just the last couple years for so many of my fellow Americans. My knowledge of this criminally negligent, incompetent, and evil Insurance Company dates back to 2002 and 2003. Here is my factual story:

They upped my UIM without permission from previous policy. Now have to write letter to request it back to original. Have emailed it faxed it they do not listen. Then asked girl to send new policy and ins cards sent me the old policy and cards. Then faxed Jan 17 2018 what I emailed in Dec to fix the issue. Girl said call back in 3 hours to see if we got it... They still have not corrected anything and increase rate because of it... How can these People be allowed to do business at all is beyond me. I sent something very legible so she wrote not legible so I emailed her back and sent it again only to be told the other day Jan 17 2018 "Oh you cannot email them back" by a different girl. Nothing stated that on her email. I will complain to a higher authority... Plus they charge you to go paperless and other fees. They are corrupt!

They are by far the worst company I have ever dealt with. They lowballed on the repairs to my 2013 GMC Acadia. I was reared ended off a farming road that had gravel pull off on side of road. I was shoveled into a small hole with gravel/rocks in it. The force pushed gravel up on the hood of my truck, scratching it beside $6,000 in damages to the rear of my truck. I was laid up for 2-3 with neck and head pain. Got a secondary issue due to being laid up. They offered me $300 for my trouble. WTF!!!! 9 months later they would only give me $1,100 for my neck injury.

We were searching insurance quotes online for our vehicles, then someone called me about my search for insurance. I gave her all my information and she came back with an ok quote, we started the process of purchasing the policy, then she came back with a little higher quote, something had changed, but still ok. After an hour we still were not finished, but we kept going. By the time it was said and done I had been on the phone almost two hours, the rate had went up yet again, and she told me our insurance was with Foremost not Bristol West. She gave me a policy number, we still have not received insurance cards and I have NO number to contact Bristol. I have googled until I am exhausted trying to find contact info for this company. I am changing insurance companies immediately.

Bristol West is owned by Farmers. The crappy Bristol Service, starting with their looped answering service, is a reflection of Farmers. I was with Farmers over 30 years, then due to an agent oversight, who forgot to include my auto insurance in the joint homeowner package, my insurance lapsed over 45 days, without my knowledge. Farmers kicked me to their sub company Bristol, and now charge me so much money, even the Farmers local agent can’t explain it. Guess who won’t fool me again? Or who is legally robbing me? FARMERS INSURANCE. Bristol is just a retail office in Florida who takes orders from FARMERS INSURANCE.

I was on automatic payment with Bristol West. Every 6 months they would deduct my premium from my credit card. At the last billing, my credit card denied the payment. Instead of contacting me by phone or e-mail to correct the problem, they cancelled my insurance immediately. I received a letter in the mail three weeks later that my insurance had been cancelled, and requesting a $25.00 NSF fee. I am relieved that I didn't have a claim during the three weeks that I was driving without insurance! Instead of paying the NSF fee, I am going to file a complaint with my Washington State Insurance Commissioner.

We called and filed a claim 3 days ago, we are without transportation. The assigned adjuster Justin ** initiated taking information to complete the claim but did not finish due to a meeting he had to attend, he stated that he would give us a callback and as of right now we have yet to hear back from anyone at this company. My daughter and I have called several times to receive an update and no one has reach out to us. Insurance companies are suppose to lighten the load of what you're experiencing not add to the situation. This company is HORRIBLE. They are making it possible for us not to spend the holidays with each other.

I have never had a worse experience with a company. I wish I could give ZERO stars because this was the worst service I have ever had! They were extremely negligent and they lied several times straight to my face. It took them 7 weeks to come to a decision and then they completely disregarded the police report and denied my claim. The communication was extremely terrible. I called many many times as did my collision company and the response was incredibly terrible and absent. I made a claim with the Utah Insurance Board and will have to litigate against them.

Found my insurance was canceled was not notified by phone or mail. I needed insurance went to their site called them and could not get a human. Only hours Mon-Fri 8am to 6pm. Canceled and got insurance with progressive. Paid 726 they still charged me 8 dollars for 2 days of nothing. LOL. Now 2 weeks waiting for my refund of the rest of the money. WARNING DO NOT GO WITH THIS COMPANY. HORRIBLE HOURS. NOT AVAILABLE ON WEEKENDS OR NIGHTS.

Debited my account for many months after I ended policy... 4mo later still waiting on refund of which I'm continually given the run around about... My accounts have been put in red due to their errors of which no recourse will be giving... You Just lose with this company!!!

Bristol West is a JOKE! I cancelled my coverage with them to go back to GEICO yet they still charged my account days after cancelling. I accrued a fee with my bank and was told by several different agents that they would refund the fee asap. However, 6 weeks later, I'm told that ALL of those reps were wrong and even though I cancelled my insurance on the 27th and they ran my account on the 30th for a cancelled policy, I will not receive the little $29.00 fee because I didn't cancel the policy 4 days before the payment was to come out, I did it 3 days before...That is ridiculous! You should be able to cancel your policy the night before if you want and if they can't stop the next payment in their system immediately then maybe they need to update it! Or get a better one! But what you don't do is still charge the consumer, lie about it for weeks, and then just not refund it! They suck! Don't use them, EVER!

Back in January of this year a claim was made against my daughter by another individual that she wrecked into him. The claim was made 3 weeks after the supposed impact. There were no police and the claim was made to Bristol by the father of the kid that had the damage. The damage was to his steering with no body damage. Bristol accepted his claim putting my daughter at fault causing my insurance to skyrocket as she was 18. I called Bristol adjuster Lagrant who was completely ignorant and hung up on me. This company is the worst and I will look for new insurance. DO NOT USE THEM!!!

Bristol West sent me a email saying it was almost time to renew. I contacted my agent to get a quote for farmers', which is the parent company of Bristol. He couldn't get me a much better deal so I went with Progressive. I told him this and he understood! Two days later, after I had paid Progressive, Bristol West debited my account $443. This made my account overdrawn! Called the agent he said no problem he had talked to them and all they needed was the declaration page from Progressive. That was sent to them electronically and they said since the EFT was from a day prior they couldn't reverse it, they would put a check in the mail that day! Here I sit eight days later with no check! Then today I get new policy paperwork emailed to me. They think I'm still a customer!!! I'm livid right now. As soon as the office opens tomorrow they will get an earful!!!

Two months ago one of their insured's T-boned me. The driver gave me their insurance card and I turned the claim over to my insurance company who contacted Bristol West. Two months later, I hear from Bristol West and they say "Gee, we can't find our insured so we are not paying". Worthless piece of crap company who obviously covers scumbags.

I was rear ended at high speed by a driver insured by Bristol West. This driver who was driving on an expired learners permit was texting and driving and failed to see my signal as I was turning. Another sad detail is the other person in the car, the drivers sister had her license suspended. The driver received two citations. The owner (the parents of these girls) has Bristol West Insurance.

This company lies to its customers and takes forever to process a claim or resolve any issues. I change my address and a refund check was sent to a old address and it was stolen. The company treated me as if I stole the check when they made the mistake. Then I had to wait 6 months to only get a partial payment of 25.00. The remaining 488.00 has yet to be released to me. Even the supervisors are not willing to help. Nobody documents what was said during the previous phone conversations. Foremost Auto, Bristol West, Waterhouse and Associates all are garbage.

Last Friday I was in an accident with someone who has auto insurance with Bristol West. The other driver was at fault so my insurance agency instructed me to file the claim with the other driver's insurance. Bristol West and their adjustor Michael ** have been very prompt & cordial in getting me set up to have my car repaired and renting another car while mine is being repaired. They and their client have taken some of the sting out of being in an accident.

This insurance company is absolutely THE WORST. First, they tried to tack on fees for not picking paperless notifications (which I did and come to find out no one actually authorized it so by it never went through), promised to give me credits for my future payments to take off fees, and then constantly said I didn't have enough money in my account for payments which I always did. Never will respond to customer service emails or calls. All they've done is tack on fees for their own negligence and expecting me to pay it. Terrible. Wouldn't recommend it to anyone. They are literally the worst insurance company I've ever dealt with. I'm sick of the "fees" from THEIR screw ups.

I got into a car accident this August 31, 2017. Despite numerous attempts to contact Bristol West Insurance in regard to my claim, no one seemed able to answer my questions or return my calls. The only answers we were able to obtain were through a friend of the family who works for the same company. As you can imagine, the telephone-game of information often got distorted and I became increasingly confused with what I needed to do regarding my accident and my claim.

I had a very bad experience with the representative management, named Paul **, they were overcharging me saying I missed a payment when their own website and my bank statements show they took it out, he's very unhelpful probably the worst manager for anything in the world. I'm currently starting legal proceedings against them.

After speaking with a customer service rep about cancelling my policy before the renewal date, I was told that I had to fax, email or mail my request for cancellation. I chose to email my request that very day (the day before the renewal of the next policy started). I am now being charged a $25.00 return payment fee as Bristol took the money out of my account and my bank returned the money to me as they agreed that Bristol took it out unauthorized. The rep did NOT inform me that my written signature was needed if I chose to send an email. In fact, I never SIGNED anything saying I wanted to renew my policy after I received a renewal notification, and went ahead and purchased a new policy with a different agent so that I had continuous coverage.

The entire time I've been a customer with Bristol West has just been horrible, I wish I could rate them negative stars. They also increase our rates seems like once a month without any explanation. The customer service is really bad, and unwilling to work with you. I feel like I have to repeat myself so many different ways to get my point across. It's just been a headache with this insurance since day one and I cannot wait until my policy with them is up. I would run fast as you can from this company. It's not worth your money.

If you are in San Francisco, CA. Better use Metromile or Geico or something else. Bristol Insurance (Partners) are even worst. If you get stuck on traffic and need road assistance they are close and it will have to come out of your pocket. They will even try to bump your rate up to 30% and if you complain that's the only when they do something. They are ready to steal from you. I got refund after the cancellation that's I gave them one star. I am still waiting for another refund that they could have void it because was still pending but they at the end charged me anyways and now I need to wait 15 days to get my refund. Don't do business with this company because the problems start when you need them.

I was transferred to Bristol West from 21st Century. Very bad communication with policy and documents. Resulting in cancellation after two months. Then one month after cancelling I receive another bill for a charge for not getting my documents signed and returned in time. After they were sent way late. When I cancelled I was told my last payment paid my remaining balance up until my cancellation date at the end of the month. Then a month later I get the surprise. Read the REVIEWS for BRISTOL WEST INS. Then switch to a reputable ins, company. I switched to GEICO. Wow So much better and Cheaper.

I have been with Bristol West Insurance for years. They have never given me a hard time about anything. I've had my old car towed and they repaid for it. I've had other incidents and they've always covered it. I'm sorry that they are leaving Michigan State. Now I'm having problems trying to find another Insurance co. that gave me the great same service.

I can't recommend this company to anyone. Foremost Insurance is definitely NOT for NO ONE. BRISTOL WEST INSURANCE is what they are really under. I renewed my insurance last week for 2 vehicles. On Monday I called to remove 1 vehicle I no longer have and they started with the runaround. The 1st rep told me it was too late to stop the payment (it was the 17, I understood that) which comes out on the 19th but will distribute the credit to future 5 payments left and told me what the new payment would be before they apply the credit, which would be lowered once the credit applies. I called Thursday, new rep: New monthly payment amount was told to me before the credit, but she informed me what the new monthly would be after the credit though their website was not reflecting what was being said. She explained I would get document tonight. The latest the next day.

I recently bought a new 2017 Jeep and Farmers Insurance turned the policy over to Bristol West. I was in a car accident 4 weeks later, when another car hit me while backing out of a parking lot space. I got an estimate for my damage of $2433 and Bristol West filed a mini tort with Amerisure Insurance, who paid my deductible, but Bristol West made me upload pictures of damage to a third party site and made the determination that the estimate was only $1933. I have NEVER had an insurance company not honor a body shop’s estimate. Or try not to pay the full claim amount when I have full coverage on my leased vehicle. I will cancel my insurance and NEVER recommend them to anyone. I would not even give them 1 star, but I am forced to! Plus their customer service agent was rude and never returned phone calls.

I have talk to many customer representatives for Bristol West/Farmers Insurance about refund after cancellation. The difference amount for 4 days is $224. The amount per month was just over $383 per month. This makes no sense to me at all. I canceled on the 24th of May and was charge the following month $383 and some different change because they would not have been able to take out $383.40 with a stop on the amount. They change the amount so they could take money out after service disconnect. This was FRAUDULENT! The bank informed me this is how they get extra money all the time. At this time I have no refund. They can take out but take a long time to refund and the amount comes from a Disney calculator. Thank you. I hope you can help me and others with this Corporate stealing from consumers. Really did not want to give any form of a star.

It was a very unpleasant experience with this company. Their quote is not even much of a difference from a major insurance company. Their automatic withdrawal is will constantly claim there was no funds, yet the money is in the bank. This is with the purpose of being to charge reinstatement fee. You can speak to 5 different representatives that will give you different reasons as to why they are charging you extra. The policy will increase without any legitimate reason just because "everybody's policy increased". I have finally had it with their inconsistency and lack of knowledge. Well guess what? Half way into the month they were supposed to refund the other half and just like always, even the supervisor claims that the previous month had not been paid therefore, they used the half of May they were supposed to refund to cover the part of April that supposedly had not been paid.

I was moved to this company when 21 Century left Colorado. First they were more than double the price. We're in our 40's with good credit, but the price still doubled. My husband was very sick doing chemo and radiation so I just paid for 3 months because I didn't have time to shop around. A month later my husband passed away and I called to remove him from the policy. "That can't be done unless we receive a request in writing." Neither could I remove his car without proof he doesn't drive or own it anymore. WHAT?!? Also in writing. So I said "just cancel my policy. Finding a new company." Guess what... yep, in writing.

Bristol West is the worst insurance company in the world. Warning warning I would never recommend anybody to use them as an insurance company. They are very shady. They don't give a flying **. The adjusters are very crooked. They try to manipulate and do not want to pay for my car repairs. When it was their client's fault. The adjusters are very crooked they try to manipulate and do not want to pay for my car repairs. They have had my car for over two months and I'm really pissed off with this **. The company can just go ** themselves.

My vehicle was parked in a restaurant parking lot when it was hit by a driver insured by Bristol West. The bright side is the driver was honest and tracked me down in the restaurant and reported what happened. The bad side is, she had Bristol West. I have had nothing but headaches dealing with this company while trying to get my vehicle repaired.

Our car was totaled by a Bristol West customer on October 6, 2016 and the claim has not been paid and today is May 4, 2017. It is a cut and dry claim. The guy ran a red light and hit us. Krystal ** is our claims adjuster and she is a liar. As of now Krystal told the "free car lot" they shipped the car to that we are abandoning the car because we have not responded to her. I cannot get Krystal to answer her phone, emails, etc... At this point I am ready to board a flight and go talk to this ** in person because I don't know what else to do. I have been a CPA for thirty years and I have NEVER dealt with a company as bad as this. There should be an option for a zero star on this site.

I decided to file a claim towards my own policy. Because the other driver's insurance, wanted to settle less than what it cost to repair my truck. I settled with my insurance, and took the offer. And I was able to keep the truck. This is my first time retaining a vehicle. But, the issue is, The claim dept. allowed me to keep my truck but failed, and neglected to advise what I had to do in regards of retaining of my truck. I later experience some frustration when I went to DMV trying to get a new tag. These includes not able to drive my truck for a week. Communication would have been appreciated between Insurance company and the Consumer.

We had an accident with someone insured with Bristol West. The experience has been so terrible I wish I could give them zero stars. There was zero communication. They don't return calls until you start harassing them. The total loss adjuster was extremely rude. Or is, because I am sure this thing isn't over.

The current date of this review is December 12th, 2016. To start off, out of 5 stars I wouldn't even rate this insurance company a 1 out of 5. However it did not give me the option to leave a 0 out of 5 rating. Secondly I would like to state that my agent, whom I've never had the pleasure of speaking with, was Andy **, because I never received any call backs from him. Whoever worked in his office spoke with me. I am very unsatisfied with the services because I feel as I have been robbed of my money rather than insured and taken care of. My first time payment was not the same amount as discussed upon signing up. I am charged twice a month for different policies that I am lied and tricked into signing up for as a "better deal". I sign up for paperless billing and I do not receive emails or letters discussing when my payments do not process.

Bristol West Insurance is the biggest rip off. I was quoted a monthly price, by the first payment they raised it for no reason. The second payment, it raised another 22 dollars. The third payment, it was raised another 25 dollars. They sent a notice that they would be doing auto pay out of my account after I told the agent three times that I never do auto pay. Within 15 days the payment went from 193$ to 260$. Of course I cancelled and they said I would be getting 14$ refund, it should be a 60$ refund, but still no refund at all. I went through a Farmers insurance broker, they aren't any better. Disgraceful.

On October 31, 2016, I received my monthly credit card billing statement. On it was a charge from Bristol West Insurance Co., Davie Florida, in the amount of $505.00. I HAVE NEVER HAD INSURANCE thru this company. I have never spoken to an agent from this company. I have not been in Florida for about 2 years, and that was not near Davie Florida. I called my credit card company and it immediately removed this charge from my billing, without question, noting that the matter would be looked into. Anyone else out there receiving what appear to be pseudo billings?

I decided to cancel my insurance after they raised it for no reason. I sent a total of 5 cancellation emails and they never received any of them (so they say). I ended up having the broker fax it in and magically, it was received. Prior to this though, I had the payments automatically deducted from my account and was told by EVERY agent I spoke to, that once I canceled and the funds were debited, I would get a refund for the FULL amount of the payment. I also told them that I needed to get my refund check sent to a new address in a different city, and was told that would not be a problem. Well... It was a problem. I called today to check on the status of my refund check and they told me I was only receiving half of the amount not the full thing. They told me it was due to fees and the address change.

My agent switched me to this deplorable company telling me that it would save me money every month. Well, it did, but when I finally needed their help, I understood why. I ran over something and got a flat tire. I called for roadside assistance. They told me that I had to PAY UP FRONT for the roadside assistance (even though I paid for it monthly on my policy) before they would send anybody to help me. Then, I would have to get a receipt and fax them the receipt to be reimbursed. What the??? Isn't the entire purpose of having roadside assistance on your policy so that you can get roadside assistance without paying??? What if I didn't have money at the time? Well, then they don't send roadside assistance. You'll be stranded.

Please stay away from this company, they will rip you off so bad. Your premium will go up double or triple without any good reason... Ah, they will not even take the time to call you about the changes. Customer services is terrible.

I was involved with a car accident on August 13th. The driver who hit me has Bristol West. I do not have this insurance company. The claims adjuster that I dealt with was cooperative until their insured driver continues to tell different story of events. With this being said, Bristol West denied to fix my car. During the process of dealing with their claims, the claims adjuster called and said it was Tuesday and needed to talk with me. I have been cooperative. As if I was not cooperating and was lying about facts that happened (which I was not). Also, there was a situation to where I asked by the adjuster to give an estimate and then turned around (on a another phone call) that would not be necessary. I will be reporting this to my state's insurance commission and the better business bureau. If possible, I will be requesting further legal actions.

I was up for a 6-month renewal but decided to go somewhere else. They sent me one email saying it was time for a renewal and that I needed to log on to my acct to start the process. I never did. They tried to take out $750 from my checking acct without my permission because apparently if you sign up for paperless billing they think they can do whatever they want. So I got charged $29 from my bank for insufficient funds plus my rent is going to be late so that is another $55.

Essentially it's been over three months of this Bristol West Insurance Company conducting an investigation against an accident. They have not provided any sort of rental car for the last three months ever since we had full coverage. A quick look at Bristol West Insurance Company reviews will certainly inform you that they are a complete scam generating only 1 star from over 62 clients that placed a comment on there. I'm about to get my car repossessed because we can't afford the mechanical payments and pay the monthly payment. They sent a private investigator to come to my house and essentially treated me like a criminal. This gentlemen even asked to search through my phone and wanted phone records without any sort of warrant. I have been taking taxis and buses to get to my destination because I decided to partner with such a scam of a insurance company.

They don't care about you. They take days to get back to you. They screw you over even in writing they lie to you! I'm suing them. Does anyone want to join me? I'm taking out a class action lawsuit for neglect.

I had got liability insurance and had got crashed into after three days of having been insured. It wasn't my fault and I went through both my insurance and his. I didn't get paid since there was no witnesses. The claim adjuster Jenny was very unprofessional. Kept cutting me off in the middle of the sentence multiple times when I was asking questions. I was told by my agent and by a manager to call them and have them out. The car was completely totaled and called and try to have her add it but she kept telling me to call my agent. Passing the buck on to someone else. Very disrespectful, not helpful, and all together do not go to this insurance provider at all and if you get Jenny just expect to lose any claim and sanity you have.

This is the worst company I have ever dealt with in USA. They try their best to twist around and find any reason to justify for not taking care of their responsibility. For the first time in my life, I had 3 consecutive claims with them; in one claim, they made the value of repair less than deductible in order not to pay any penny (although the injury was a lot more significant). In another claim, they totaled the car but significantly underestimated its value and in a third claim, they do not want to fix it at all. So ridiculous, I would never go or advise to go to this suboptimal company. There is a reason that some insurance companies are more popular, but this company sucks.

My father requested insurance from this company and called to CANCEL IT THE SAME DAY because I obtained insurance on my policy for him at a much better rate. He did not drive ONE SINGLE BLOCK without insurance on his car. He is 71 with a bad heart and Tawny ** was the agent in Bloomington, IN. She harassed him and told him he owed over $197 dollars up to 3 months later even after he provided her with POI repeatedly! This is the kind of thing that should put an insurance agent OUT OF BUSINESS! I ended up contacting the main office for this company myself and hopefully the issue is solved now. He should be getting a refund because they made him pay upfront 2 months and he did not keep the insurance for even ONE DAY! I won't be holding my breath.

I ran over a huge piece of tire on the freeway at night. It was dark I couldn't see the tire until I came up on it. I couldn't swerve to avoid it because there were cars in the lane next to me. It damaged the front part of my bumper on my 2016. I have been with Bristol West/Farmers for about 2-3 years maybe longer. The cost of the repair was $1,500 and I paid my $500 deductible. I get a call from my agent explaining to me that the accident was coded "at fault" so guess what!!! My premiums were going to increase about $100 more per mo! I just don't get it, I make my payments every month, I have a perfect driving record (30 years) but my premiums go up!!!

If I could give zero stars I would. I am completely disgusted with how my claim was handled. We paid our deductible ($500) to have a simple front bumper repair done at the shop. The first sign of trouble was when the insurance agent told us that they weren't going to pay for the entire cost of the parts because our car was an older model BMW. My husband had to speak to the manager and explain that it was never mentioned that might be a problem when we were paying our monthly payments and now that we have a claim, they were going to slip that information in. Needless to say they ended up agreeing to pay for the parts. The repair took almost a month to complete (will be writing a review on that repair shop as well).

I was T-boned by a lady who ran a red light during a severe snow storm that had the city of Denver on accident alert, where police don't get involved in the accident other than to tell people to move their vehicles out of the traffic lanes. We both submitted claims, me to her insurance and she to mine. Both claims were denied due to lack of evidence to prove fault. Nonetheless, Bristol West deemed it proper, even though two insurance adjusters determined no fault, to point the finger at me, drop my rating to "RISK" and double my insurance premiums. I've spent the past three days on the phone with various people within the company and no one can give me a straight answer as to why this was entered as an "At-Fault Accident" when two insurance companies decided that no fault could be determined. Stay far, far away from Bristol West Insurance! They are an underhanded, dishonest company.

After a two months ordeal with this company and a signed witness statement testifying that the other person was speeding and ran a red light and caused damages to my vehicle, they actually had the bravado to deny the claim. After reviewing all the complaints online against this company, I can honestly say they are true based upon my experience with them. All I can say is beware. I will also be pursuing this matter with the state Department of Insurance. Wish I could give them minus stars.

I am a combat wounded veteran and when I signed up for their towing I never expected to get such unreliable service. I had no help over the phone with the company after they said I had to find my own towing company. I finally found one and they were horrible! I couldn't understand a thing they were saying on the phone and it took them over 2 hrs to arrive!!! I cancelled my plan and went with another provider. The fact they didn't have glass coverage made me mad but this did me in. I cancelled my wife's and my plan immediately. Horrible company!!!

I am a very dissatisfied new customer. I started my insurance with Farmers/Bristol on 1/23/2016 and they cancelled the policy without my knowledge due to the fact that they entered a wrong account number for me. Your company refused to own up to their mistake and they also refused to reinstate my policy. Your company has awful customer service and I will never recommend anyone to your business.

My son and I signed up for this insurance back when he had cancer. They charged us an extra $40 a month later saying we didn't sign up for paperless when we never received or were told anything about paperless. Now, 6 months later, now that my son is back at his home, they debited my card for $277 without my permission. I did not authorize Bristol West to take money out of my account and now I am about to overdraft due to this incompetent idiots. I tried calling but naturally no one is available on weekends. I will never use them again. I would like to file a complaint about this company. Is it even legal to charge cancellation fees?

I was hit by a driver with Bristol West Ins and all the reviews I read were bad but I had a great experience with them. I talked to the rep on Monday after accident late Friday and had rental car that same day for 11 days. The vehicle was totalled and I had a check within 2 weeks. They were all pleasant and easy to work with and called me back quickly. I was very happy with their service.

I filed a claim w/ B West in Oct. 2015 after their insured hit my vehicle and fled the scene. After numerous phone calls to them, I was told today that they won't pay for the damages to my vehicle because their insured isn't cooperating. I imagine a lot of people buy their ins. because they know that if they hit someone, all they have to do is not cooperate & nothing will happen to them & BW WON'T HAVE TO PAY, SO BOTH PARTIES WIN & THE VICTIM GETS PENALIZED TWICE.

Believe everything negative you read about Bristol West. In other words, don't go through this company. I am hoping I can stop someone else from being taken advantage of. They are thieves. I established a policy with them through Farmers. Farmers reps have been great to me in helping be DEAL with Bristol West. Bristol West will find any reason to overcharge and add fees such as not enrolling in paperless billing. This fee by the way is $36.00 per month. They don't tell you this. You just notice a high increase after a month. Even when you're enrolled, they will still charge you. It's not in their policy. IN FACT, you never sign a policy with Bristol West, only Farmers. Since Farmers underwrites for Bristol West, I guess it's considered the same deal with both companies. BEWARE.

I was recently rear ended sitting at a stop sign near my home. The perp had Foremost insurance through Bristol West. My insurance (Progressive), was to make the claim on my behalf and they were told that there was nobody in their system by that name. I proceeded to call Foremost myself to find out that it was actually Bristol West, and further, Farmers. I don't know why three companies under one room, but it made things really confusing. Come to find out the person that hit me, did in fact, have insurance. The person quickly took my information as well as cut me off several times, and told me they would send an email with instructions for sending the pictures and estimate. I waited until after the Thanksgiving break and call the company back to find out they took all of my information down wrong and were unable to get a hold of me as well as spelled my name incorrectly.

If you want an insurance company that doesn't care about their insured, and most definitely won't stand up and fight for their insured, then this is the company for you! The adjusters must be right out of college and completely overworked. They didn't even try to fight for me during a recent collision. I was hit from behind by a driver that was speeding, distracted and hit me 100 yards after I turned! They sided with her insurance company and blamed me for the wreck when I was clearly not in the wrong. They are unprofessional and uncaring. I wouldn't recommend this or Farmers Insurance to ANYONE EVER! I will be dropping and switching in 6 months without hesitation. Stay far far far away from this company!

I first applied for farmers insurance but got sent to a company with Bristol West, which is cool since I was still paying the quote I agreed to. Liability charge for an old car I drive a few times a week started off at 50 a month, and went up to around 60ish. Since its paperless and on automatic drafting, I had no problem whatsoever with the bills even if the bill went up very little every other month. When I started a new job I called a week prior to let the woman know I would need a 2 day grace period and to put me back on the drafting for the normal date right after that said month. I paid the late fee and whatever and assumed everything was back to normal. However, I got 100ish dollars drafted out and I called to let her know there was an error, however according to her, it was purposeful due to me canceling to pay the late fee for that month.

It's a company I've had since I bought my first car. I Haven't had any issues making a claim. They were a small company bought out by a larger one but I still have my same agent.

On 9/7, while shopping at Lowe's for building supplies, my minivan was hit in the rear lift gate. I was in the store and the guy driving the other vehicle, a p/u, had a bed extender and had his tailgate down. He couldn't his tailgate and hit my car. I have Allstate and he has Bristol West. I reported the accident to Allstate and they filed the claim for me with BW. It took 2 or 3 weeks for an adjuster from BW to contact me, then he had to get in touch with the guy who rear-ended me to get his version, even though BW had the accident report filed by the officer who came out. I finally had to call back to find out when the check would be deposited; I kept getting the adjuster's voice mail, and he never returned my call. I then called the company and they put me in touch with his supervisor, who got him on the phone.

It was ok, a little expensive, but was an insurance company, brokered through State Farm. State Farm agent/office was very nice and helpful, was most especially helpful with explaining the prices and policies and making sure you're comfortable and informed.

I received a check for 3 thousand plus from Bristol West. Somehow the check was never opened and misplaced... my bad. I called Bristol West and they are claiming the check is fraudulent and are refusing to re-issue the check. The check is written on paper with all of the "safety features", watermarks, fluorescent strings, etc. So how can the check be fraudulent I ask, "I don't know" we had a bunch in 2011 and she claims she doesn't who did it or why. REALLY?

I tried to cancel the service a month before, and they still charged my card $342.00!!! I was told a BS excuse of why they couldn't return the money to my card and was treated like a criminal. THE WORST COMPANY EVER!! I wish I would have gone to the BBB sooner to see all of the horrible reviews given about this company.

If you want an insurance company that doesn't care about their insured, and most definitely won't stand up and fight for their insured, then this is the company for you! The adjusters must be right out of college and completely overworked. They didn't even try to fight for me during a recent collision. I was hit from behind by a driver that was speeding, distracted and hit me 100 yards after I turned! They sided with her insurance company and blamed me for the wreck when I was clearly not in the wrong. They are unprofessional and uncaring. I wouldn't recommend this or Farmers's Insurance to ANYONE EVER! I will be dropping and switching in 6 months without hesitation. Stay far far far away from this company!

So I was driving my wife to work when a man drinking and driving on his phone ran a red light and totaled my car. He had State Farm so I thought at least a reputable car ins. company. Yea right! Haven't dealt with State Farm once. Have had to deal with this horrible insurance company called Bristol West. I owned my car. Was paid for it almost in a week. So I thought maybe this might just not frag out. Yea right, almost a year later and not once have I been asked about my problems as a result.

Always have issues with billing, pay $25 extra every month because of billing issues. Upon renewal for car insurance this month and was not notified the policy would go up, nor did my account on Bristol West website say in the billing information that there would be a rate increase and Farmers Insurance has no answers for me because they are a third-party provider and Bristol West is charging another 25$ because of billing issues again. I'm soo done with this horrible insurance company and they can kiss my ass and eat that 25$, I'm done paying extra every month.

I sold a vehicle in 2014. In Feb 2015 it was involved in a hit and run. This Bristol insurance reported me to some recovery place. Now I'm being hounded for $1700. I'm not paying. Instead e-mail my proof. They are morons! No way this is real company. The way they talk to people is unheard of in insurance. Watch out! If you have this insurance... you've been SCAMMED.

Today 7/19/2015 my car got towed. I am subscribed to paperless billing which means I can and should have access to my stuff online that's why its called paperless. So approximately 12:15 I came to print out proof of insurance and come to find out that the system is down for maintenance. I checked my email and no proof of insurance in there neither. I called and they said that they cant email me nothing because they just cant. I politely told the lady that I find it to be useless to go paperless if there is no insurance card emailed and mailed. It is pointless to go with this company. The lady said that the system will be back up on Monday. For me to wait or check every hour in case system goes back up.

Worst customer service I have experienced from a company ever. They're lazy... the adjusters don't know what they are looking at as far as to what tread a tire is supposed to have. Don't call you back. It's been almost a month with still no car.

I got in an accident. My car was pretty well damaged and the other was not. I had Bristol West through Farmers Insurance and the only time I heard from the adjuster was the day after. I called her multiple times to discuss options and to this day I have never heard back. I just had to tell the body shop to move forward. I recommend paying the extra 10 or 20 bucks to go through a reputable company. If you receive Akisha ** as your claim adjuster be very cautious!

I am insured with Bristol west. Crappy customer service may I add. Recently a lady ran a stop sign, I hit her with my 4 year old in the car and I'm pregnant. She was also insured with Bristol west also. The lady told them it wasn't her fault, so I had to do everything take pictures of the scene of my car. They didn't lift a finger for me now saying it's my fault even with a witness saying how she ran the stop sign. Claims rep told me "well you had plenty of time to stop. No one goes out looking for an accident. Maybe you were not paying attention." I'm now speaking with lawyers and I'm ready take this company down.

Wanted to cancel my insurance. I knew I was going to get charge a cancellation fee. But then they said that I was going to still own them money. I ask them why, they said because at this time I had have to pay 800 and only made 770 when I have never been late on any payment. They said because the way my payment is set on the 21 of each month it still consider late payment on the first. All I can say is they are bunch of crooks. Will never make business with them ever. I will not even recommend my enemies to them.

I would NOT RECOMMEND this insurance. I was a member of their insurance for over 5 years. I have had my license for 13 years and have zero accidents, zero tickets, and I always paid in time with my automatic payment as their insurance price continued to go up throughout every year. Once I was tired of my policy continuing to go up while I was such a perfect customer of theirs, I decided to CANCEL and find someone else. Once I cancelled, they told me everything was fine and did not explain to me anything about extra charges. A few weeks later I got a letter telling me to pay cancellation fees and other fees before they send me to collection. BAD, BAD BUSINESS, WORST INSURANCE TO WORK WITH. EVEN THEIR WEBSITE SUCKS. DO NOT PURCHASE FROM THEM. THERE'S BETTER INSURANCES OUT THERE!

Was struck by a county vehicle... Took two weeks to hear from my adjuster after I called him (received a form letter at first). Three months have gone by and finally tracked down someone in the county claims department who called back that same day. When I called and talked to my adjuster he lied and tried putting the blame on the county.

Somebody shot at my car on the weekend so I went ahead and called Bristol West to file a claim. The operator said that the adjuster will contact me within 2 business days. Monday came along and I had 1 call back from a guy name ** to my bf's cell phone. My bf told me to call the agent back, but when I did which is around 9 am, there's no answer. I called like 8 more times and all I got was an answering machine. I left like 7 messages. I was calling for about 8 hours and still no response. I called the company that's based in Florida and the lady told me they can't do anything about my case because it's out of their hands already. She couldn't even answer my questions. She didn't even know my adjuster's name. So I had a bad feeling about this company so far. It's 11:30 pm and I still yet to receive a call back from them.

My 19 yr old son that does not live with me used my car & wrecked. Now ins asking for proof of address for my son & I. I gave all they wanted and they been calling my family members for recorded statement on where my son lives. I don't know why it matters where he live. He was the driver at the accident. It's been 3 wks. These people playing games or it's a racial issue.

Someone hit my vehicle and I had to wait 2 weeks until Bristol west Said I had to pay my deductible to get My car fix. Then they told me I only had my rental car for 10 days only so I had to pay out of my pocket additional money. Then when my car went into the shop my a/c was working and when I got it back it wasn't working anymore. Now the body shop is saying it's wear and tear on the vehicle. If I wanted fix I have to take it to Mercedes Benz dealership and pay out of my own pocket again to have vehicle check to see if it's wear and tear of vehicle.. A/C was working before.. I am so upset and 800 dollars short.. I don't even know why I have this insurance..

Bought insurance for 6 months and the agent said "other companies tell insurance is for 6 months and cheat you by charging extra in the last month" and I get a cancellation notice at the end of 5 months! On contacting they say I am in a "5-Pay" plan and must pay extra for the last month, which they never told me about and I am sure they told me I am paying for full 6 months. I had option of buying the insurance at same price online but I preferred to buy at their office and now need to pay $50 extra for one month. Never going back to this cheat again.

This happened on a Friday in the morning the agent was contacted before 1pm with no call back. I had to contact her again on Monday. She then proceeded to violate IL state law in regards to accepting Liability. She did not call me back the same day after contacting my estimate company who had photos of the damage as well. I tried to get a hold of a supervisor who hung up on me. This is some fly by night insurance company. DO NOT BUY POLICIES FROM THEM. I do hope someone from Bristol way (who is in TX) by the law reads this. I will not be stopping here with complaints nor the State Attorney.

Their insurance policy holder rear-ended me on 80 E hwy. And pushed my car into a black navigator with scratch on bumper. This lady in navigator claiming damage to transmission which is fraudulent. But they're holding from paying for my 2005 Chevy Corvette custom show car. Now it has been eight months and they still refuse to pay for their clients' damage while texting which resulted in my car being a total loss. ** and all of Bristol West suck.

I was rear ended two weeks ago and now Bristol west is saying that their driver's Ins policy will not cover damages done to my vehicle--it was totaled. She had no driver's license. Me and my 12 year old son sustained. How do I go after, please help me with this matter. I have bills and need to fix my vehicle.

I signed a contract with farmers and got the papers through Bristol west, not a good sign. My wife got hit by someone in a Parking lot. She took pictures and sent them to the claims department for Bristol west and they told her to pay the 500 dollar deposit to get her car fixed. My wife declined because it was not her fault. The agent said he needed to investigate the claim and would call her back. One month later, no call.

Had a hit and run accident so reported the claim. Never cared for my claims representative as he was always short and lacked empathy. First he accused me of not having valid coverage; when he figured out I did in fact have an active policy, he never apologized - business as usual. So I take it on for estimate and as a former auto underwriter, I was pretty positive that the claim would be paid out of UI/UIM coverage but it wasn't. Then I was told in a rude manner that I had to pick a body shop within a few days or my claim would be closed.

They made me an offer and they had my mileage up at too. I had 148,000 and some odd and I told him that was not the correct mileage so I waited. I thought she was going to send somebody out to get the correct mileage. Next thing I know is I'm having to get somebody to go up there because they cut the wires on the car and I'll get somebody go out there and what together to get the correct mileage which raise my entrance at $698 and that was only done last Thursday, so now beat. This was done on the 20th of November is when this was all settled and they sent me a quote and that I still have no check. Nothing is even been discussed on when they're going to get me a check and I'm still sitting here with no car and no way to go get one because they're taking my rent car and only paying to the 10th of Nov. It was only offer to me the right amount and still isn't to my satiation. Can you tell me what to do?

I had previously signed up to a 6 month auto insurance policy, no issues and everything went well, probably because I didn't make a claim during that period of time. Two days after my policy ran out I noticed they had charged me $1,453. This was a huge surprise... At no point did I discuss a new policy or indeed confirm a renewal of my old policy. It is beyond parody that they would do that. I've had no discussion with a representative, no email correspondence and I have not signed a single document to confirm I would be purchasing their product. What is also of huge concern is that I have no receipt of what I've allegedly bought from them, no updated policy number or confirmation email of such, just a withdrawal from my bank account!!!

This is the worst company on earth to deal with. In a time of need they have done nothing but make me feel Terrible, as if I have done something wrong when in fact I am the victim in this situation. Rude, Careless, Horrible Claims Handlers who make you feel like a POS and end every single phone call in tears. So what happened was my bf who is unlicensed stole my car in the middle of the night, I did not give him permission to do so, I woke up to the Police at my door explaining that he had got into an accident after a pursuit with the police. A complete nightmare, my car totaled, him in jail and me left with no vehicle and his 2 year old daughter.

Few weeks ago my wife & I were driving along & out of nowhere a deer jumped out in front of us. There was just enough time to step on the brakes but still no way to avoid hitting it. The damage was done & we sat on side of the road & waited for the sheriff to show up. The next day of going through the insurance process, we brought the vehicle to a garage for a estimate. It's been two weeks & the person at the garage has been sending faxes & e-mails to the adjuster & giving him a run around. I tried contacting the adjuster a few times myself after finding out he was having a tough time with them & they still haven't contacted me back. Now my family & I have been vehicles for two weeks.

Please think very carefully before signing up with this company unless you want to have countless ISSUES. I signed up with Bristol West on a 6 month contract, in that whole time I needed to use my roadside assistance ONCE because my car battery died, I called them and they said that I needed to arrange everything myself and pay out of pocket and then send the claim to them and they would 'consider' if they would accept the claim. I pay extra for roadside assistance and was told that I would have great service, have someone come out and help me, no worries, everything included only to be told otherwise on the day I needed help.

I seriously wish I hadn't signed with Bristol WEST. I also thought I was signing up with Farmers Insurance, NOT! I just made my second payment on policy before the due date. The male individual took my information, assured me that my account wouldn't be debited because I paid ahead of time. The next following week, before my payday, Bristol West debited my account when there was no money in there. To top it off, I had to pay a fee to the BANK. I am on week three and the branch office in Arizona said it's been processed. How long does it take? Geez! Now the next payment is due, and I still haven't receive my reimbursement. The icing on the cake, I never knew there is charge for EFT for each payment? Looking to find different insurance carrier.

CAN YOU SAY BROKER'S fee? SO NICE AND HELPFUL until they get their fee and don't send the appropriate paperwork to their affiliate and try to cancel your policy for their mistake. What a joke. If you call yourself a broker, that's exactly what you're doing - making people broker. You should be ashamed to call yourself an insurance company.

Bristol West, how in the world are you going to charge me an early termination fee when I've been a customer since 2003? I told my family and friends to drop their policies with you. Over the years my premium had skyrocketed almost every 6 months.

I was charged $309.00 by this company and never authorized this charge. I assume this company has a very aggressive commission structure and credit card scammers might be using them to process stolen credit cards.

I got insurance. My first payment was supposed to be big and the following ones much less expensive. Come to find out they were the same amount. I have the Insurance Commissioner's office looking into it. They have billed outrageously and I cancelled them. I paid up to date and they are still charging me.

Filed a complaint on date of accident. Was told I'd be hearing from them in the next business day. It's been over a week and I can't get a hold of our claims representative. All calls go directly to voicemail. I'm facing over 1,000 worth in damages for a little bumper tap. They don't seem to care about your claim. All they want is your monthly payment. Don't use this company ever.

My accident was in the middle of August. It is October now and they still haven't settled. Why? Well, the main reason is because no one there picks up their phone. Their representative left a voice mail with a return number for me to call. I called it about 15 minutes after I missed her call and she was already gone. Her voice mail informed me that she was on vacation for a week and a half. She didn't leave me with any other phone numbers or emails to contact her staff with. The day she got home, I received 1 voice recorded call and then another call saying my rental car was to be turned in that day even though they had done nothing. It takes 7 calls to get a hold of one person.

I can't believe this. I filed a claim a day before but they switched my adjuster and made a new claim number without notifying me first. Then she gave my case back to the first guy w/o telling me again. No one responded to my calls or had any info I provided about 5 times. When the (first) adjuster finally called, he made an extremely racist comment against my ethnicity and when I called him out, he raised his voice and responded with bad, bad attitude. I couldn't be more shocked!!!!! His name is Brian **, fyi. Don't use this company. They are rude, unprofessional, and apparently has "no way to make any complaints".

A friend of mine was driving my insured vehicle. Unbeknownst to me, his license had been suspended when he was driving my car and hit another car. He checked out on me and so did Bristol. They ended up finding his driver's license in the DMV files only to find out it was suspended and now I'm left paying $11,000 for an accident I wasn't even in the country for. Shame on you, Bristol! My car should have been covered! I pay for coverage on time - every month! I should have lied to your punk ** and said it was a hit and run... Ugh! Pissed!

I do not have Bristol West as an insurance company, thank the good Lord, but someone who hit me did have it. It took more than two months to settle the claim. No one returned my calls for a month. I was not sure if anyone even worked there. Then my claim was turned over to another adjuster. They paid for my rental car but took it away when we "settled" the claim, meaning they told me how much the check was going to be for (my car was totaled). It took another three weeks for them to even mail the check. ** Bristol West! I am so excited to be done with those ** morons. What a nightmare. The check still has not come and it has been 3 weeks since it was "settled."

I am more than furious with the injustice this company is getting away with. I have been with other insurance companies & never experienced this before. In the last two policy renewals, which occur every 6 months, my payments have increased with approx. $50 per month every time, adding up to $100 per month in the last year alone. I have reached out to them & have received no reasonable reason & no adjustments whatsoever! I have had it with them. I am ready to find me an insurance company that's not a gold-digger like Bristol West & their counterpart, Farmers. For anyone out there looking for an insurance company, please stay away from both of them. Trust me, it will spare you a lot of money & headaches/stress.

I signed up for insurance with Farmers a year and a half ago. After 6 months, my policy increased $50.00. I called to ask why and was told it was across the board increases. Not great but I accepted. Now another 6 months later, another $50.00 increase. Again, I was told across the board increases. $100.00 increase for no apparent reason in a year and a half is crazy. I am waiting to hear back to see what can be done. If nothing, I will be shopping elsewhere.

I thought I was signing up for Farmer's Insurance but it turns out to be Bristol West. I was quoted at $241 a month, then it jumped up to $385 less than 2 weeks. Who in their right mind is going to pay 385 dollars for a 2005 Lexus IS300?! So, I canceled with them and now they're charging me a $231 canceling fee. According to them, the 5 months that I won't be using with them, I will be charged 10% of my premium. How does a company quote a low premium then raise it drastically and expect you to stay with them? Then it's legal for them to charge you the canceling fee because you don't stay with them. They're a bunch of crooks! Plus, the agent's name was Nash ** based out of Millington, TN. He doesn't like to return calls. I'd rather crash into a tree than use this company.

We switched to Farmers a year ago, got a good deal on cars and house. Unknown to us, Farmers outsourced our policy to Bristol West. We received an increase of $67.00 after the first 6 months. We weren't happy but paid. Our insurance was due to be renewed this past week. The amount due was $248.36 higher for an increase of $315.36 in a year! And no, no accidents, no tickets, nothing whatsoever. I started shopping immediately. I would not recommend this company for any insurance for anyone. Oh and they raised the home insurance too.

I bought a car last year. The dealer recommended me an agent which I never met. She told me she would sign up Farmers Insurance for me, but she ended up giving me a company called Bristol West Insurance, which is not what I heard or wanted. When I received the paperwork, I found out this Bristol West Insurance is some company under Farmers. I was charged of $105, but I then disputed this charge and talked to one of Bristol West’s agent together with the bank representative. The charge was refunded and I thought it is over, but later on Bristol West Insurance kept sending me bill of $101.80 and even sent it to a collections agency. I had to call this Bristol West again and one supervisor told me if I could show proof that I have insurance covered since November 7 of 2011 (I bought the car on the 6th), then they will solve this. I have sent them my State Farm Insurance policy effective on November 7th, 2011. But Bristol West still keeps billing me for $95.80. The issue is never over. I have called them many times for hours, but they don't do anything.

Bristol West has provided horrible service with my insurance policy. Last year, I was in an accident for which I was not at fault. I discovered one year later that Bristol West had flagged me "at fault" and overcharged me. When I brought it to their attention, they issued a credit, however, I am unable to verify whether they reimbursed me correctly because every time I added or deleted a car, they changed the assignment of drivers and it's impossible to figure it out.

Bristol West is charging me a fee to cancel my policy with them. They rationalize it by claiming that if the cell phone companies can do it, so can they. However, I'm not required to get a cell phone. I am required to get an auto insurance.

I received a renewal policy from my broker One Stop Auto Insurance in Costa Mesa, CA. They transferred me from AIG to Bristol West with a $615.80 increase in my auto insurance for bare bones minimum liability auto coverage. What is this increase based on? In August 2008, I was struck by a driver 30 years younger than me who was driving his wife’s car. He looked right at me and kept driving. He took out half of my passenger car resulting in $4500 worth of damage. Am I paying for his inability to drive? This is outrageous! You people are scamming the public.

I had been with Bristol West for 3 years. It went ok. They charged my card for monthly payment until I was a little late on one month so I paid the $25 fee and called them to verify that my coverage would resume. I talked to a rep there and he assured me all would be a track again but they cancelled me, he didn't tell me what I had to do to keep the things rolling. He just said to me over the phone it's ok, all is well. I asked him 3 times! But to no avail. It was not all right! I had to start up all over again and pay freeway insurance $300 to start up a new policy. I was furious!

I recently cancelled my coverage with Bristol West because I could not afford their rate hike. I financed a vehicle and the insurance tripled. I found a better rate with another insurer. I then cancelled my policy with Bristol West and they are now charging me a fee to cancel. Please help!

I received a check from Bristol West Insurance Group in the amount of $3880.30. A letter from Reader's Digest accompanied the check saying that I had won $355,069.00 in a sweepstakes draw. The letter went on to say that the credit department of Reader's Digest failed to notify me back in November 2009 that I had won. I am supposed to keep this award confidential until my claim is processed and the price remitted to me. I am supposed to call a phone number to activate my claim. The letter states that they sent the check for $3880.30 to help me cover any charges that may be required before I receive my winnings. I need to know if this is a scam or if other people have received this same notice. I found one article from a Rachelle from Glendale Arizona on the consumer complaint webpage describing exactly what I have just described but she did not elaborate on whether she actually received her money or not. I could not tell whether she was complaining about Bristol West or Reader's Digest. The letter has many typos and does not sound official in some aspects. I need to know if this is a scam and I don't know where to turn.

We had a total loss situation for a 2007 Ford F150 pickup. Because of Bristol West's mistakes, delays, and incompetence, it took 4 and a half months to resolve this claim. After three CCC reports due to their mistakes, sloppy paperwork, wrong names and dates, and wrongly denied coverages, they wanted to give us an unreasonable settlement, which is approximately $5000 less than the vehicle was worth.

I was rear ended by one of their insured in May of this year and all I get is the runaround from them. Here it is now Aug 5th. I had a passenger in my car who was a witness to the accident but they failed to do their job and did not contact him to get a statement as to what happened. They keep telling me that the person who rear ended my car won't give his statement but I feel they are using it as an excuse to not do the right thing when I had my co-worker in the passenger seat. When I first reported the claim, they didn't want his info at all. It seems so shady that I can't get my car fixed and there are tons of complaints against this company on the internet with the same problem as I have.

I have a trouble with my insurance company called Bristol West. The person of the insurance company who is in charge of me, her office is in Phoenix. I have received a check from my insurance company due to a collision issue of my car. However, I needed to send it to Toyota Financial once to get their signature, but they never received the check and I thought the check has been lost somewhere. Then I am trying to reach the person at the insurance company to let her know all the details regarding this issue. However, she never answers the phone and I left her messages more than 3 or 4 times. I also had talked to the other representative and told her all the issue I am suffering, but she said that I only can leave a message to the person and I have to wait till she calls me back. I have been wasting my time by calling this person for more than 3 weeks so far and I am seriously concerned about my check.

When my husband died, I wanted to take his name off the policy. They made me start the policy and over-charged me almost three hundred dollars. When I wanted to remove to cars from my policy, they said I had to start a new policy again! They again charged me almost three hundred dollars! Then, they said I was not covered for two months and told me I had to pay two hundred dollars more to continue my policy! I called canceled the policy! Now, I am getting bills from them for five hundred dollars! No more!

We received a notice that there was a class action suit over 3 years ago and I needed to do NOTHING to be included, but have not received any other information, Please advise what to do!

Cancelled insurance policy, after payment had been sent on time for non-payment of premium, could not locate the check that was mailed to them for 3wks. after recieving a cancellation letter from the company on September 01, 2007 sent a letter requesting that they enforce the cancellation and return the payment, they proceesed the payment and offered to send a $17.00 refund check. After they unable to verify that they had received the payment on September 07, I obtained a new policy with a different provider, but i'm being charged for services they did not render.

I was in an accident September 7th, 2005, not my fault at all, I called the morning of the accident knowing I only had liability, but I wasn't sure if I had towing and I asked the claim dept. and they said no - you have liability only. Then I recieved a check in the mail 15 days after my accident, and I thought maybe since I didn't have a car to insure anymore, they returned my premium. Then my Laywer recieves a letter from my insurance company stating that I was cancelled due to non-payment. The funny part was that I had auto-withdrawal from my bank account setup - so I went and found where they withdrew the money and sent that in prooving that I did pay them, happened to be the day before they say I was cancelled. Then they wrote another letter stating that in fact they made a mistake, I was really cancelled for non-proof of mileage. Another bogus reason - but I don't know how to proove that they never even asked me for some kind of proof of mileage.

I called the Marshall Insurance Agency, who utilize Bristol West Insurance Group as an underwriter. Marshall Insurance originally quoted standard liability insurance rates for me of $76 per month, without any tickets or accidents in the last three years, plus a non-refundable processing charge of $60. Each consequtive month, the insurance rate was raised. After four months, the rate was raised to the amount of $92 a month, plus a $11 Installment fee, and a $10 late fee. The total was $113 each month. The first excuse; Bristol said that the rates were being raised as a result of going through Marshall Ins Agency to utilize them. This was not brought to my attention prior to the original contract being signed. The second excuse; a ticket from over three years earlier had not yet been removed from my record.

I have had insurance through Bristol West Insurance (brokerage--Eastwood Insurance) for over two years. When I was to renew my insurance in July, I received notices in May that my insurance would be coming up for renewal. The first year I was insured, my monthly payments were $70+ per month (I can't remember exact figure). For 2002, I was informed that I would receive a good driver discount and my payments were down to $66 per month.