Assurant Phone Insurance Reviews

Well going through the process she made everything easy simple and fast. Even wished me a happy birthday and my phone came in the next day. You guys really helped me out. Thank you and the phone works great like new.

Took an entire week to have the claim approved and to receive a replacement device. For the amount of money you pay for the insurance and the deductible it's ridiculous to have to wait an entire week.

My dog had cracked my screen (S10+) with her nail while it was sitting in a cup holder of my vehicle. I had expected to pay at least $150 for a replacement, and had considered repairing myself. I was surprised to find out my deductible was only $99. Replacement phone arrived next day!

The whole process was so fast and easy. I wasn't expecting the phone to arrive so quick. They didn't ask to many questions, the guy that helps me through the whole process was so nice. Is my second time using the insurance and the process is getting faster and faster. Thank you

Took my deductible and premiums. Shipped a device and called it back before it was delivered. When I called to find out what was going they refused to tell why I wouldn’t get a device and if I wanted to know I had to write in letter to their corporate office!!! Wow. Still haven’t received a refund on my deductible weeks later. Complete SCAM. What are they doing with the money???

I paid 50.00 for a replacement and received it in the mail and then my phone and wallet was found by a trash compactor across the street. So I sold the replacement phone for the fifty dollars I spent on replacement and my phone that was found was blocked. So now I am without a phone. Thank you very much. I'm a disabled widow living on 700 a month to pay my rent and bills and I saved for three months to buy the phone and now it's useless. Now when I made the claim at the beginning of phone call it clearly says non-refundable 50 dollar deductible. So I didn't send it back.

I dropped my phone and cracked the screen. I called and a new phone was sent to me to replace my damaged phone. The new phone was sent out to me right away with instructions for changing my information from my old phone to my new phone. I also received information on deleting my contacts and all other personal information before returning my damaged phone.

The customer service representative was very helpful and nice. The process of filing the claim went quickly. I was not informed that the replacement would be used, and was told that I had 45 days to return, but the paperwork with the phone said I had only 10 days to return the phone or be charged a huge fee. Very deceiving.

I purchased a new phone on 9/20 and last week I lost my phone and was promised a replacement the next business day since I called before 8:30 pm et... After 5 business days later I received a used refurbished phone that is stiff in keypresses... but yet I am financing a new phone. Very dissatisfied.

The process went smoothly and quickly. A good experience. The people that I talked to were courtesy and very knowledgeable. I made a mistake on the address the device went to but in the end it all worked out ok.

The overall experience of my claim wasn't that good. I never spoke to a single person the entire time. I heard nothing from them till they emailed me telling me I needed to pay my deductible, and the way they worded it was if they sent me a bill and never paid. It took 6 days to accept my claim, and they told me the phone would be delivered overnight. Well I got the phone 4 days later being it was a weekend. And the paperwork told me I had 10 days to return it but the days were shortened by 3 since it didn't arrive like it should have. I still haven't heard a thing from them so I have no idea if they even received my old phone. And I received a "refurbished" phone. Which to me is crap. I spend so much on monthly payments for insurance and then the deductible is way too high to get a used phone.

Everything went good until end. I was put on hold for 1/2 only to be transferred to the wrong department. But then I was transferred to the correct representative. In which I had to repeat my payment information.

My phone was damaged by rain. It was very easy to submit the claim. I do it by internet on Saturday afternoon, I receive a phone call confirming my address and I receive the replacement phone next Tuesday! Great service!

The experience was okay, the only thing I didn't like was the fact that I had to pay a $50 deductible and I have just purchased a phone probably 3 weeks before. I was also given two different ways to to pay deductible before I received a replacement phone which was incorrect.

The process was explained and the phone exchange went as expected. The online claim site is a little cumbersome to get through but that was the only negative. You are not getting a new phone - this is not an upgrade program.

This was a very fast and efficient service and fast delivery time as well of my new device. Thank you so much. I will definitely recommend to a friend or friends to sign up for this service via their cell phone provider if it is offered.

Hi, I submitted a claim over a lost iPhone 5. The claim was approved and I was requested to pay $99. To my surprise, I received another iPhone5! This is a discontinued model to start with and it is not worth a penny. If you are going to send a discontinued device, you might as well do it for free. The right way to do it was to send an iPhone 6 at least. I feel that we paid at least 24 months of insurance at $12 per month for nothing. That is $288 that we sent to the trash, on top of the phone value. Again, if you are going to send such an old device as a replacement, then don't charge for it. I wish there was a way to get our money back.

The phone I received has cracks on the screen. When I reported it I was told I didn't report it fast enough but it had only been 3 days and I needed to use it because my old phone completely stopped working.

I was more than pleased with the Assurant representative. She was knowledgeable and patient with me. The order was placed quickly and accurately. However I was not happy with the UPS delivery service that were slow and delivery time was late. I expected my phone on Monday but it arrived 7 p.m. Tuesday night. Unsatisfied.

The representatives asked me to verify my address in which I did. She ended up sending it to the wrong address. I called and spoke to a supervisor and he told me he would review the call and call me back in 20 minutes. He did not and I called back 1 hour later and was told he put my phone on a 3-5 day hold and I was leaving going out of the country that Wednesday and it was a Monday.

I have always had a great experience with Assurant we received the phone very quickly and was in great condition. The only downfall is my husband said the battery life isn’t as good as his previous phone but it’s ok!

Customer service was not helpful at all, kept requesting old information and kept transferring me back to TMobile and losing the rep. (Spent over an hour on the phone) then, when I received the device, it was MALFUNCTIONING. So I had to submit ANOTHER claim. Extremely dissatisfied and will be switching to another carrier soon.

Very timely although I would prefer that they offer overnight because I had to wait two days for the phone. Other than excellent service and very helpful when taking my claim. Thank you for all your assistance.

Great service on phone replacement. Received new phone in good condition, had it set up and it is working great. I highly recommend Assurant to all my friends. I will continue to have the service as one never knows what may happen in the future.

Galaxy S8. Very easy to work with, very professional. I would recommend everyone have insurance on their cell phone. Thank you for your understanding my situation and helping me promptly. Sincerely, Brenda

I submitted a claim for a new device. My payments to Assurant were up to date. I received my phone thru my carrier. And they asked me to prove the phone was mine. Then refused my claim. Finally after numerous call. And having to find an old bill with my device on it they finally sent me a replacement.

They have trouble reading my ID. They refuse to contact me right away when they were having problems with it. I'm very dissatisfied with it. It took way longer to get my claim submitted than it should have.

The phone that was sent to me was defective and I have to get another because I can not hear out of the phone that I received. It is very inconvenient to wait with a defective phone for the right working phone to be sent.

Pros: Fast delivery, easy instructions. Cons: used refurbished phone sent to replace my brand new month old device. Charged me $100 deductible... plus I pay monthly for the insurance... This is unacceptable.

I call Assurant for a phone claim, rapid to set my claim no problems there, 3 days later I received my replacement phone. All the screen was scratched and looking like used. Call assurant, in the phone first time no problem. Send my phone back to assurant. Replacement came, second phone scratches again. No happy after pain 15 dollars a month for phone insurance in 99 dollars for deductible for like a very used phone. Very disappointed.

I returned the phone the day I received the replacement phone. Now I have received a letter from your company saying I didn't return the damaged phone. That is ridiculous! I have returned the product case closed.

Whole process was smooth and painless - no arguments, no hassles, only pertinent questions, concise answers. When information returned did not match our expectation, Assurant was quick to check their records and correct the problem! Replacement phone arrived exactly as promised!

The claim process was very smooth. Great customer service and the phone arrived on time and in good condition. Assurant is a great insurance company and always there for us when we are in need. Thanks.

I had an unusual situation with the insurance claim. The phone was damaged. I paid the fee and I got the replacement phone. I started transferring my data but had to stop. Someone came to my home and STOLE the phone I was to return. The people in customer service would not help me at all. I would be happy to pay another deductible. They want me to pay full price for that phone that's not right.

So I got my replacement phone and it's a Piece OF **. It freezes up on me and doesn't get good phone signal in places that I've gotten signal from my old galaxy9 that I purchased brand new. Thanks for nothing.

Phone help was excellent, the replacement unit arrived next day with no flaws in the replacement unit. Return supplies were included and could not be happier with the entire transaction. Note: ZTE tech support cannot supply a date of purchase to the end user. That took some digging to complete the transaction.

It showed up quickly, but had to be replaced because the tech support had no idea about how the Sim card was to be detached from its holder. Problem was with the incomplete instructions that came with the phone and its ambiguous description in the manual about how to place the Sim card.

Took 3 days to ship my phone in Miami. Ended up leaving before I even got it so had to wait another 3 days for it to be delivered to my house. I get the phone, it's a completely different color, Deep scratches on the back, and a TERRIBLE battery life. My phone was almost brand new and now I have some terribly used phone. They have not returned my calls and also my sim card would not work with the phone, had to go to Tmobile to get another one. And on top of this I PAID 250 WHEN THE PHONE IS ONLY WORTH 250. I should have just bought a new one for 300 online. Worst experience of my life. No need to pay monthly for insurance. I ended up losing money at the end of this. What a headache.

The representative made a mistake on the address after I repeatedly told him there was a unit number and my item couldn’t be delivered. When I called to see if they could help since it was their mess, I was told I had to call the shipping company and tell them to return the item to sender and wait for them to resend the item. It’s been over a week and am still waiting on my phone. This wasn’t at all professional, considering it could’ve been avoided if the representative wrote down the unit number.

My son was away at college when he lost his phone and was extremely stressed, because he had class notes on his phone. It was a pleasant surprise to have received the replacement the next day! We drove to his school and stayed to help him get it set up. Thanks for the prompt service and the great customer service.

This service works pretty good because all you have to do is make a claim on the website. After that they send out a replacement which took about a week to arrive at my house. All I had to do after that was make a trip to the nearest fedex so I don't get charged up to 1500 dollars.

I received a replacement phone Monday. Went out on Wednesday on my way to witness a change of command that my brother was made captain and I couldn’t capture the event due to my phone that Assurant sent me. Then get me another replacement sent to Virginia T-Mobile and couldn’t get it due to the replacement phone not even having a strip in the phone that need to be verified not being in the phone, I highly upset with you all and want y’all to know y’all Suck.

The representative who assisted me was very knowledgeable, very helpful! I was on vacation, and they even offered to ship my replacement device to where I was. My overall experience was quick and easy!

I'm so far good with Assurant, however the $10.00 charge for sending what was my third T-Mobile phone in 8 days I'm not happy to have had to pay out of pocket for such a bad product. Assurant has taken care of their end in a timely manner. ✌

There were problems with Assurant getting my pin number from T- Mobile and problems because phone was a refurbish one and not brand new as I was led to believe by your agent. Now, however, the phone is working pretty good.

I didn't have a problem during the claim process and the device was delivered on time. I didn't even have to talk to a real person. The automated line was easy to go through and it understood my responses.

Very pleased with the way you handled my concern. Very professional and polite. Only issue I had was that it took a while to be able to track transaction (know when the new phone was coming.) Other than that, excellent service!

Replacing damaged product. Was not at all satisfied with the product I was given or with the customer service. Would never recommend to anybody. Was not treated fair even by the supervisor. Quoted one thing but got something else.

I tried to get a replacement Apple iphone 7 plus under my insurance. I got a customer service representative who really helped me a lot and tried her best to provide me with a new phone. Her dealing was excellent and she was very convincing. Within two day I received a new phone and am happy with that. Only thing, I did not get black colored phone.

Great customer service and overall transaction over the Phone. Phone Turnaround time was great. But phone is slow and screen flickers in and out at times. Would recommend this company for phone insurance to anyone.

Very quick and easy. Claim in and accepted - new phone arrived quickly and returning the old phone easy too. Please Teach our government how to work. You people rock! I am recommending you to everyone I talk to.

This was the most frustrating and difficult site I've ever used. Never got a phone or anything for that matter for the hours I put in trying to get a phone from you. I'm a Disabled Veteran and you did me wrong.

Received my son's replacement phone within 48 hours! The process was easy to understand and quick. Glad that my company has switched to Assurant. We appreciate your efficiency and again the speed at which you got the phone to us.

The process itself was highly efficient, but the representative handling my case could use more training. She wasn't the most helpful and wherever we got stuck on a question, she wanted to transfer me back to T-Mobile instead of proving me with option. Other than that, the process was very smooth!

I need a replacement. I called you guys. I got a replacement that didn't even turn on And is been a few days and I still haven't received my replacement... BAD SERVICE. Let's see when that get fix how much longer I have wait.

The process was quick & painless. My phone was fed-ex’d to me the next day, so my down-time was pretty non-existent. The young lady who helped me was awesome and so were the employees at T-Mobile. I highly recommend Assurant.

I returned iPhone that was damage. Thank you for sending new one. I will recommend to a friend in the future. I sent old phone already thru post office and I hope you received that phone. I still did not get a notice that they got it.

I had to get a replacement phone and I know my phone is considered old (iPhone 8 plus oct 2019) so I wasn’t expecting a brand new one but the microphone on mine was messed up. It probably wouldn’t be a big deal to someone who doesn’t take a lot of videos because everything else was great. But I take a lot of videos and the sound was terrible so I had to send my replacement phone back. Having to then go through other hoops for another week just to get yet another phone sucked. Customer service was outstanding though!

It took a month to get my replacement phone and there was minimal communication from Assurant during the process. I continually had to reach out in an attempt to get my claim processed only to be given bits and pieces of information and have the time period of my claim being processed/delivered get extended. No one could answer my questions or give me explanations, and I couldn’t work with the same person. I even got misinformation from employees including “senior supervisors”. Completely dissatisfied with my new product as well, but I don’t want to go through whole process again because it was miserable. I even had issues with returning my phone. I wouldn’t recommend this service to anyone.

Everything went fast and easy. I receive my phone in an unbelievable short space of time. The person attended to me was very kind courteous. I have no problem recommending you to friends and relatives. Thank you.

Had no issues or problems with making the claim. Phones came in on time and everything was included. Loved their customer service. Efficient and friendly and they were easy to talk to. Loved their service.

Everyone was so helpful and pleasant while helping me make my claim as stress free as possible, they where life savers and processed my claim fast. I would recommend this insurance to everyone. Thank you so much. I am very grateful for everything.

Excellent customer service. Quick service and respond. Will definitely use again for any situation I have with my cell phone. Very courteous and respectful. Was able to answer all my questions. Service was delivery was perfect.

On October 16th, I went into an Apple Store to fix my broken screen using Apple Care. Apple ended up replacing the entire device, which gave me a new phone with a new IMEI. T-Mobile immediately updated the IMEI associated with my phone line on their end. Then, on October 19th, my (new) phone was stolen. I filed a claim online with Assurant on the same day, stating that my phone was stolen. On the online application form, the page that asked "which device are you contacting us about?" had only one device, which was ostensibly my new phone. I selected that and continued with the claim.

It was good experience with the 2nd service consultant. The first did all the work however, he has very heavy accent and took much longer than the time needed to process the claim. And at the end he dropped the call. Fortunately the operator pick up and 2nd consultant confirmed the completion.

Tracking feature was excellent. I was able to track it throughout the entire process. I was at home when zu received the notification that the phone had arrived. I promptly went to the door to find the phone there. Great Work, Great Service!

I lost a phone so I filed a claim for a new phone. I got the phone in the mail and was unable to get the phone activated because the phone had another number from another provider linked to that phone. It's been a month since and I still am without the phone. I was told I would get a label to return the phone so I could get another one. I still haven't received that. I have paid my bill for a phone I cant use. It's beyond ridiculous. Not to mention I have called over 10 times and every call I got hung up on. Even went to Metro Store and they got hung up on also. My problem is still not solved. Y'all suck. Worst experience.

I was super impressed with the time in which my claim was handled. They even upgraded me to a Galaxy S9 from a Galaxy S8. I even called in to tell them they made a mistake and they said it was something that they sometimes to to upgrade the device so that was an added bonus for me. It was a very smooth and non stressful claim.

I'm a long term and LOYAL T-mobile customer and I had to go through the claims process on 9/6/19 because of a badly cracked screen. I never buy the protection plans but this time, I'm glad I did. It was so easy! No questions asked, just a brand new phone. I made the deductible payment, received the new phone, downloaded my info and sent the cracked phone back.

My experience wasn't that good. I think they take you through a lot to get a replacement phone that you have insurance on. And that you pay for monthly! I'll just say I pray I never need a replacement again. I talked to SIX people before my problem was resolved.

I am so glad I have this on my phone. It is very helpful. They relieved my stress from the time I lost of my new iPhone 11 Pro Max. The representative who assisted me was very accommodating, answered all my questions and assured me that they will handle my concern promptly. Thank you for all your help.

My experience with Assurant has been wonderful. The person I spoke with (Mathew) was extremely helpful and instantly helped me with what I needed, he actually went out of his way to do for me which he didn't even have to. It's guys like him that make the customer's day. I'd highly recommend Assurant!!!

The customer service representative experience was wonderful. They were very helpful and clear on helping me file my claim. It was really fast filing my claim and they got back to me really fast with confirming my order. They are just great. I highly recommend Assurant!

Had the worst experience and got played so many times. My claim was thrown here and there without any resolution. Nobody knows what they are talking about and keep repeating the same notes the previous rep left. They have no idea what device it’s supposed to be even though the IMEI number was given and still got sent a wrong device twice and kept wasting time. Total unprofessional and still haven’t received my actual device since they have no idea what the device is. Total waste of time. If given choice please go to someone else!!!

I would never recommend their insurance. First off she had me delete my phone from find my iPhone. She did it incorrectly, ended up deleting everything off of my phone. Then they sent me the wrong replacement phone. Then they said send that one back before they would send another one. They said as soon as this one was sent out and they had a tracking number they would send the correct device. I did this then I called back to get the correct phone. Now they’re telling me I have to wait 48 hours for the claim to be approved again. Took over a week to get a phone and everyone you speak to gives you a different story. The only thing they did correctly was take my deductible. They sure were good at that.

The supervisor that became involved in the claim was rude, uncaring, refused to listen & uncourteous. He made it very clear he was the expert and it did not matter what I or the T-Mobile representative had to say - what he said was all that mattered. He actually hung up on us. Much later I called back and was connected to a VERY sweet, very nice, courteous young lady who was able to navigate the process and help take care of the claim.

I recently had my daughter's phone replaced through an insurance claim. We had challenges with the TMobile in store assistance, however my experience with the customer service with TMobile and the Assurant's representatives were very positive and helpful. I actually called in as I was driving, the representative took care of all my needs, worked with me through the experience and delivered a replacement phone.

I still don't have my phone. FedEx lost it and apparently I have to wait 2 weeks for it to be resolved before another is sent. Absolutely unacceptable. My phone is still not functional, and in the meantime I'm going to continue to be charged for a service that hasn't actually completed what I've been paying for for nearly 2 years. Very unlikely I'll ever buy a Samsung product or the associated insurance ever again.

My broken Samsung S5 was replaced with a LG. I told them I want another Samsung and they would only give me an LG that I HATE. I had a Samsung. How can you replace it with an LG. This is wrong. I want my Samsung back. PLEASE TAKE THIS LG BACK AND GIVE ME A SAMSUNG. LIKE I HAD AND FAMILIAR WITH!

I had the most amazing experience and I want to thank everyone involved in getting my husband his phone back after some wicked person stole it. I am slightly upset that it still cost me fifty dollars.

My phone fell and the stream broke, so I called Assurant right away. Their customer service is awesome, they are dedicated to making their customers feel welcome. I really do appreciate Assurant for my new replacement device.

Loved the way my claim was handled. It was immediate and on point. I would recommend them to everyone! The process was effortless, the questions asked to validate were easy and I received my replacement the next day. Thank you Assurant!

I had a very pleasant experience and I received a replacement phone that works great. The representative was extremely polite and helpful in the verification process and with submitting the claim. I would recommend the service to a friend and family member.

My phone came really fast. I did not have to wait that long, I am happy and please with the Assurant company. If I can recommend this insurance company to everybody I will because they're fast. Thanks a lot.

When my wife lost the phone, I tried to report it online but I couldn't do it right so it is not easy since it wouldn't let me to choose the right phone number. So I called and I was supposed to get the phone next day but FedEx didn't deliver it right (not sure where they dropped it). I have camera but didn't see any drop off by my house which I think it is normal to FedEx (I had same experience with them) so my wife didn't get the phone until next Monday (they don't work weekends). So she had no phone for like 5 days and this is the phone she uses for work.

After my phone was stolen I called Assurant. They sent me the wrong phone.. I sent the phone back, they say it's been in their warehouse, but no one has scanned it. It's been there since last week. They can't send the actual phone until they scan the wrong one.. So I've been without a phone for almost 3 weeks. What a joke.

The agents lied to me about my phone. Told me it would be ship and it wasn't. I kept calling back. They kept lien. Spoke to an supervisor. He told me the correct information but I'm very unhappy with this insurance company.

I didn’t get the accessories that comes with the phone. I had to pay upfront for the phone. The customer service was horrible. They don’t even give you enough time to send the phone back. It took a while to get my phone.

Assurant's opaque business practices benefit the company through unfair enrichment. They will keep your returned device and still charge you hundreds of dollars for it. Tmobile does nothing to protect its customers. I have already file a complaint with the Better Business Bureau and am looking into class action lawsuits.

I was charged 79 dollars for a phone we sent in. 2 days prior receiving the new device we've investigated thru our local post office and they usually are good with delivering our stuff. We've sent phones with no problem but all of a sudden I get charged pretty much what the phone is worth. Now this is ridiculous and stressful. I need an answer right away. I want my money back. It's not my fault if the damaged device got lost on the way. That should be Assurant's problem not mine once it's out of my possession.

When I talk to your team of people very respectful, on time with everything, understood my problem with the phones. They took very good care of me, made sure I was satisfied before we hung up off the phone, made sure delivery was on time and everything.

The staff was professional, courteous and prompt. The replacement phone arrived in less than 72 hours! Awesome!!! Yes, I would recommend to friends and family. Keep up the good work. I'm a satisfied customer!!!

Terrible communication. They flagged my order and wouldn't communicate with me about it for a week. I understand their concern, however there is a better way of going about it. It was a new address as I, one of the family members moved across the country. However, you could've made me go into a Tmobile store to verify my identity. Overall, I was very unimpressed and am not sure if I want to continue my insurance with you all.

I was scheduled for service between 1-3 and the tech chose to not show up. They did not call to tell me they would be late. I called to see where they were and then they put me on hold for 25 mins. I should have gotten the Apple insurance instead of this garbage.

I encountered agents that lied and stole my money. T-Mobile and Assurant had different information. Agents hung-up on me daily. Agents were rude and argumentative. Everyone passed the buck. I proved my deductible was $50, but charged $150. Assurant supervisor found that I was correct. I was told that I was getting a full refund and my deductible would be waived. Has not happened yet. I will probably go to arbitration before I get satisfaction.

My claim was in reference to my daughter who is in college. We were told that we could have the device sent to a Tmobile store in the area where she goes to college. After we went through the trouble of contacting the store etc. We were then told no there would have to be direct contact between the store and Assurant. Why wasn't that communicated to me initially? This was very inconvenient when trying to get my daughter her replaced device.

Replacement arrived as promised. I am so grateful I had opted for the insurance program. Fast friendly service without hassles. How refreshing. Definitely a must-have product for any cellphone user.

Thank you for all your quick help and support in providing the services and helping us with our issue. We appreciate it, the immediate response and how quick we were able to receive our phone right away.

Everything was clear understandable and also went well. Claim was fast, Shipment was Fast, and Sign in was Excellent. Phone was replaced as advertised and Insurance policy worked as advertised. I will soon buy a new phone and also use this Assurant company.

Insurance claim for crack in screen. Everything went very smoothly and quickly. Filed claim on a Saturday, received replacement on Tuesday. Mailed back right away and received email confirming that they received it. Great follow up via email.

It's a great insurance company. They were quick and solved my issue easy. Only issue is US does not deal with PR claims. They should make it one, cause PR is part of the US. PR is not international it's domestic. Other than that, quick and great.

Filing the claim was easy. I was pleased with how quickly I received my replacement device. The fact that the replacement device was exactly like the one that was damaged (same model, color, storage capacity, etc.) was also a positive part of this experience.

Call the company, talk to him, very helpful on the service. Got my claim number, replace my phone with one day and they were amazing with their customer service and the online phone service was so easy to go through to get the new phone and I was very happy.

It was very fast and easy to file the claim online. I had my phone in less than a week. I've filed a claim by phone before and that turned into a nightmare with non-English speaking reps. Thank you for making it fast and easy.

I had to file a claim for 2 of my devices & both reps that helped me were very friendly & efficient. They made the claims process very easy & were very clear on what was required for the claim. Thank you very much for hiring such friendly & professional reps! :)

They were very helpful even when I had to call back a second time to finish my application. I'm not really computer literate and they were very understanding of that and helped me get through the process.

The charger port was broken on the tablet. I called Assurant and put in the claim, but did not have the processing fee. They were patient and as soon as I called them, they immediately moved forward in processing the claim. Both service reps were well manner and helpful.

I called to file a claim due to a broken screen. I had a very short wait time when transferred from T-Mobile Customer Service. The representative that helped me was friendly, helpful, and made the transaction very easy. I would recommend Assurant to my friends.

Call over 6 Times. Got disconnected almost every time after I would give my personal several times. Talked, ask supervisor the 7th time. The supervisor me they are allowed to call you back. Worries customer service. Receive phone 2 days later not as promise.

Made claim 10/15/19 for iPhone 7s received the wrong device for a replacement iPhone 6s. Worst customer service ever. I was told to return the device & refile claim, did as asked. Called many times no device or reimbursement till this day, been hung up on. Someone help me, I took my phone to be repaired to the Apple store. Paid out of pocket. They said they said they received the return device 10/31 & I sent it 10/19. I was told I have to wait an additional 10 days for reimbursement. Today I was told by Richard that I have to wait an additional 10 days. All these representatives have been adding confusing notes. I don’t know what to do anymore, do I just let them keep my $99. They should reimburse for my out of pocket expense of $160. This is not how you treat customers, this is not a free service.

Although the service was fast, after paying over a year of insurance fees and $99 phone replacement. In the fine print it states I will receive a phone of equal or better quality. I received a replacement phone with even less battery health than my old phone. I was then told to send my new replacement phone to Apple for repair. So I called Apple. They repaired my old phone. I have returned your replacement phone via Fed Ex. I ask upon receipt I be reimbursed the $99, I will then cancel my insurance.

I received really bad service, I've been without a phone for almost 2 weeks. I was told the device was returned because my apartment number was missing. The driver didn't attempt to give the device to the management office at my complex as they have in the past. The device was returned and I'm still waiting and at this point don't know how long I will be without a phone. That is the only phone that l have. I was never offered any other options such as overnight shipment. This experience is one for the records, I'll never forget this experience. I hope this information helps you give better customer service.

The replacement phone first sent the speaker/volume and sound was messed up and clearly not checked, had to wait another long time for a new phone until it showed FedEx picked up. They didn't offer to do anything.

Went into San Ysidro to replace lost or stolen phone. Filling out claim discovered address on file was my residence I sold 5 years ago and I asked why - how did you know my address of 5 years ago, my time with T-Mobile being only one year. Terminated my request for replacement cause didn't have security code. Returned after one week to try again. This time was given security code and filled out claim. Left and returned for status, called insurer and was told a photocopy of I D was required. Sales rep sent copy to insurer's office. Third week, still no phone. Returned to San Ysidro store and inquired about status, was told to go on internet to find out. (No phone, no access.) Insurer called again, need to pay $150 to start claim.

Nothing has been done to help me with my phone. I still can’t get into banking, work schedules, it’s just pretty much useless. I would think after 22 years of doing business with US Cell you would be able to replace my phone with 1 that would be easier to use and understand.

Our claim for a new phone to replace our damaged one was dealt with quickly. You made the process of dealing with the stressful situation much easier by the prompt replacement. I highly recommend having insurance on your phones. Thank you!

Samsung S9. My first attempt was a failure because I didn't remember my password, thereafter, went into the Metro office and got help. Got the phone on the specified day and got it programmed the night. Phone working fine.

My claim was processed on 10-26-19. Was sent out next day air on the 28th. It is now 11-4-19 and I still do not have my device. I have called Assurant, and they haven't been able to locate the device nor will they send me another one. UPS started an investigation to see what happened. When I ask to speak with an Assurant supervisor, they transfer me to T-Mobile and UPS. T-Mobile tried to contact Assurant to investigate and they would not help them either. Horrible experience and garbage customer service.

I made a claim about a cracked screen, a representative called me. We confirmed the claim and addressed. Then they put the wrong address down and I've never received my new phone. Out a phone and $100.

Replacement phone was shipping fast as 2 days. Got it within 48 hours of reporting it. Assurant service people helped me over the phone throughout the process too. Device came in in a well-packed box and free of damages.

When applying for this claim I thought it was going to take a few days but It was really fast and didnt take long at all. I had my replacement phone back in 2 days. I would definitely recommend anyone to use this option.

Had a great experience and got my phone exactly when it was to be here. The customer service agent was very helpful and answered all my questions. The T-Mobile store clerk helped me with getting the right phone number and assisted me with making the call. The overall experience was very satisfactory and pleasant.

Thank you! This is the second claim I made and both have been nothing but easy and fast and I I have received nothing but excellent customer service! I would definitely recommend this company to friends and family. I appreciate it. Thank you!

I really like the new case I received. I liked the fact how it said it would come in from 8-10 days but instead it came in real quick in about three days. But overall it was a great experience, I really appreciated how I received a new case and that it had warranty.

Service was extremely fast and efficient. Phone staff was both professional and helpful. Excellent experience with easy and very fast delivery of the new tablet as well as a very easy return of my damaged tablet. The communication was excellent by both email phone and the instructions were clear and concise.

Replacement process went smoothly. Phone came when expected. I had some difficulty getting phone set up but was assisted by support. They got me going. The phone works great. I'm very pleased with the overnight service.

The customer service was adequate, however, when I received the replacement phone, the screen was scratched. This suggests to me that the screen may eventually crack again. Maybe it is a Samsung design flaw, but when a replacement phone comes, I would hope that there would be no issue...especially since I paid $100.00 to get the replacement.

The service was really good and they send me my new phone almost immediately. The bad thing is that they have send a an iPhone that for work the battery really good... It’s no longer than one day. The quality of the phones are not good.

Thank you for your support. I recently had a claim and it was completely done in a few days with copayment. I am happy with the Assurant experience. Thanks for such great services.

Made a claim for a lost phone. Was sent the wrong phone! It's now 3 weeks later and still have no phone! Every time I speak to someone they say it will be another 24-48 hours. Well it's now been 3 weeks! Worst customer service ever, they say they can't do anything about it but it's their fault. I just want my money back and they say they can't do that. Well dont make people pay for a service you can't provide, this is outrageous. Will never work with them again!!

Not happy with your service. I'm not paying the insurance to send replacement refurbish device, which has only 90 days warranty. If anything goes wrong after 90 days, then what....I'm not falling in for scam. Will be canceling the insurance.

This was very quick and easy. I am now enjoying my new UNDAMAGED phone. I had one problem that resulted in a delay, but as soon as I called, the problem was resolved and I had my phone in hand the very next day. Thank you.

I received excellent and fast service. He was very friendly and provided everything I needed. I received my phone within the amount of time expected and was able to go to tmobile and get my info transferred over with no issue.

The worse customer service and information transfer I’ve experienced in a long while. Bad information given to customer. Each representative provide different info for the same problem. Please listen to recording.

An amazing experience w Assurant. They were very helpful!!! I felt that they took their time to help me with my issue. I received my replacement device very quickly and I was able to continue with my busy life in which my cell phone Amos so important.

I had dropped my phone and shattered the screen, I called to set up my claim and it was so simple. The woman that helped me was kind while helping me through the process. My phone came fast and mailing it was as simple as putting my old phone in the envelope and the envelope in the mailbox. I would highly recommend this service.

I had to keep calling back. They hung up on me over talked me until the supervisor finally listened and helped me. He explained everything so I could understand what was going on. I thank him for his patience.

You should ask your customers preference on how They want delivery made (no signature required should give the driver to drop something off on someone's porch for easy thief which happen in my case). Or the Customer should be allowed to say they would to pick up replacement device at local post office and the delivery driver just needs to leave a receipt notifying that the device is at the post office. I'm still waiting for my replacement device. Please hurry.

I had the worst experience. I paid $100 for a placement only to be sent a defective phone. I called Tmobile tried to replace so wouldn’t have to wait a whole other week. Tried to go in to replace, they said I couldn't because the phone was defective so I had to send the defective phone and wait a whole other 4 days to receive another phone. Not once did they offer a loaner phone for the inconvenience. This whole experience been Hell. I will be sure to let my friends and family know my experience! I am not a satisfied customer.

I received a refurbished phone which was glitchy as hell. I sent it back and requested a refund. I'm waiting still for the refund to go thru. They say 10 biz days to receive refund once the phone reaches their facilities.

Everything was handled to my satisfaction but the watch was sent without a charger. I called and was told it would be sent - to date I have not received it and without a way to charge the watch it is unusable. I paid the 149.00 deductible and expect the problem to be rectified expeditiously. I would appreciate your help in handling this. Thank you.

Placed my claim, received excellent service and quick turnaround for new phone. My phone was damaged from a drop and it went downhill from there as it felt like other things were going wrong after screen cracked. Great experience overall.

I thought the process we take long and to be honest I was dreading putting in a claim. However, the representative was very polite and helpful and the process didn’t take long at all. I put the claim in on Friday afternoon and my son received his replacement device Monday morning!

This experience was very efficient...timely and had a very experienced customer service team. Everything was much better than expected. I would definitely recommend this service to someone else who may be in a similar situation.

Excellent experience replacing damaged phone with insurance. Very fast and good transaction... I would recommend. My experience dictates a great amount of satisfaction. You cant go wrong having their product.

Prompt, fast and easy was the process of exchange, Assurant send me a refurbish Note 8 that works excellent. Instructions on how to back up and return the equipment was simple with no problems. I'm very happy with their service. Thank you for your help. Keep up the good work. Mario

I'm fairly certain that between your automated menu and your customer service reps, you all function at the bare minimum standards. A phone I was supposed to have in two days took over two weeks to receive due to your company consistently dropping the ball, and even though I've recieved my phone, the issue STILL isn't resolved. I would sooner spend another thousand dollars to buy a new phone than to ever have to deal with the total incompetence your company possesses again.

The dang replacement phone looks great. Only thing is trying to place sim card in the replacement phone. The slide that carried sim card into replacement phone jammed not in completely. Trying to remove to identify the issue. The sim card slide snapped off. Now that dang thing is stuck. Can't pull it out.. Can't push it in. I will try take it to cell device repair shop across from my T Mobile store in Cedar Rapids, Iowa.

Very smooth and easy experience processing my claim. I received my replacement sooner than expected. All directions for returning my phone were easy to follow, and return shipping label, envelope, and packing padding were included.

Was nervous about going through an outside vendor for my phone however my concerns and fears were put at ease. Customer service was helpful and courteous. Accuracy on delivery was accurate. My replacement device was better than expected.