Assurant Phone Insurance Reviews

Initially I was very upset because I was unable to be accommodated due to an error of no fault of my own. The supervisor fixed it for me and I appreciate his professionalism despite my anger. I love Tmobile. We are family.

I needed a replacement phone. Mine had cracked, battery slowed and the camera had a delay when taking pictures. I opened a claim online and received my phone in two days. I appreciate the prompt response and excellent customer service.

When I received my replacement device it was nothing like the one I purchased. It doesn't have the same features I purchased my phone for. It took closer to 2 months and over 5 lengthy calls of being transferred and explaining my situation over and over (even though each time I did I was told my account was thoroughly noted so I wouldn't have to explain over and over. But it's clear the reps don't like to read too much) to finally give up on trying to explain my situation and on receiving a replacement device that has the same features as the one I purchased. The reps were short and at times outright rude and were not understanding, or even trying to be, by any means. With the exception of the last rep I spoke with, who was exactly opposite the everyone else I spoke to, I was just done trying to explain my situation by then and just took whatever "solution" he have me.

Your customer care team is very good. My only reason for not awarding five stars was the waiting time for my replacement iPhone. My phone was destroyed on Sunday and I didn’t receive replacement until Wednesday. Overnight would be preferable to alleviate the inconvenience of being without the ability to communicate for part of four days.

All the process was fine but you double charge me the replacement fee. I would like my money back into my account. Is not good being paying insurance plus on top of that have to pay on other one hundred dollars more and to be double charge for the replacement. They were not 99 dollars. 198 of my total cost of the replacement.

They sent me the wrong phone and will not fix the problem. I lost an iPhone 6 Plus 128gb rose gold and sent me a 6s which I was using after the phone was lost and it had a new SIM card from T-Mobile after I lost the first phone. When I called they were very unprofessional and didn’t care. I will never suggest anyone using this insurance company. This is the second time I had a problem. The first time I didn’t call the same day and they wouldn’t replace my last phone. Worst experience ever. They told me to write to cooperate and I did and still nothing.

I can’t even begin to tell you the difficulties I had trying to file my claim. First it was denied. Come to find out it was Assurant's fault. They apologize. Restarted the claim, told me it was approved then they were out of stock on my watch 3 series. I was told they would call back when they received them back in. That never happen. I had to call. Get hung up on complain only to receive the wrong damn watch.

The ability to complete the claim process over the phone with an efficient automated system was amazing. It was way easier than I thought it would be, quick and efficient. I usually dread things like this but was pleasantly surprised.

My phone broke and they sent me a refurbished phone that was broken as well. They then told me I could return the item. After I pushed back they said I could return but only had 7 days. I was very dissatisfied.

I was lied to multiple times! Didn’t have Apple Watch in stock! Took over a year to get to me. Was given attitude from a supervisor T-Mobile had to contact you multiple times to get nowhere. Was still paying insurance after not having the Apple Watch for over a year and they still charged me the 99$.

My first initial phone call I will be in charged to replace the phone even though he was in mechanical is. I fought it and then she said, "Oh yes mechanically so you don’t have to pay". After that I got a phone that didn’t work. I had to wait 24 hours to receive a shipping label. By then it’s Thursday. I was told they wouldn’t be able to ship it till Friday and I will not receive one until Monday. I did not pay for a service that would take nine days to receive a phone that I have paid for. I was hung up on after asking for a supervisor then I was promised the world and guaranteed that my phone would be expedited and received by Saturday. I did not receive the phone until Monday. My claim was put in on November 9. I did not receive an actual phone that works until November 18. This is a completely horrible experience that I have ever dealt with.

The representative was attentive and considerate about my situation. I am very satisfied with the service rendered to me. The phone arrived as promise and although not the same phone is very similar. Thank you for the good service.

Recovered my Stolen & Horribly Damaged Phone, Sent it through after finding out that I was Eligible for a New Google Pixel 3a, and they had it shipped within 2 days. That is customer satisfaction at its best, as well as each Member Helping me Step by Step through the Whole Situation. I'm glad to have been able to experience what great C.S is like. Would recommend to my family & friends.

It was a great experience to get my phone quickly and with the replacement in no time at all. Great program and the staff was helpful also when I called with questions and explained everything that needed to happen.

My daughter got her phone stolen right out of her hand. I called in for a replacement since we had insurance. That portion was ok. I think what was hard was that it took about a week before she actually got her phone because you had none in stock. My daughter needs her phone for work and that was a whole week with no phone which made her job difficult.

Overcharged for my device. Representatives and supervisors were not of any help. One person said they were a supervisor and was not! Got a callback and offered a iPhone 11 pro max at 0 dollars down and they did not follow through when I called back. They acted as if the call never took place.

Phone was replaced within a few days of the claim with minimum down time and with a similar Apple iPhone X with the same features as the stolen phone. The claim was filed online and the process was straightforward and simple to follow.

I was without a phone from Monday to Thursday. They sent a replacement phone that also didn't work. It just locked up. When I went to Metro store, Mocksville, NC, and called, I was told they had 24 hours to send me a return label to send the replacement phone back. I paid a $50 deductible. I think I should be given my $50 back since I never received a working phone. My address is: **.

I submitted the wrong address but customer service was willing to work with me. The only thing that I can think of is the once to connect with someone you have to redo all the information that you provided in the automatic telephone feature. Other than that I am a happy customer.

The rep was professional and very helpful throughout the process! She made the whole experience positive when I had expected to deal with frustration and resistance. I would recommend their service to friends or family in the future.

The replacement phone did not charge good. A message that read the phone is dying quicker than it can charge kept coming up... The phone would not pair with my brand new Beats headphones and some of the menu options from my old phone wasn't on the new one. I had to charge it again. A new one will be shipped to the T-mobile store in 2 days through the warranty department. I did not have a good experience but they took my money and advertised the phone as if it will be brand new. Hopefully the next one will be good.

My experience with getting my device exchanged was a very easy-going process. The customer service representative was very helpful and very patient, two qualities that any representative need to have. Thank you for a great experience.

Great service, received the day expected, working great. Very happy to have a phone again. Thanks for the fast and easy process. I'm very pleased, all my information was updated and works very well. Linda

Everything was smooth except for the fact that the brochure said it is 69 dollars for a broken screen watch and they just decided to charge me 99 dollars where nowhere in the brochure said that they were going to charge me 99 dollars for a broken screen. It said for lost it was 99 dollars not for a broken screen. Ask to talk to a manager and she could not even find out why they would charge 99 dollars instead of 69 dollars. It's like I had no choice but to pay what they say with no facts. That is bad business.

This process was was a nightmare from beginning to end. From all the MI's information I received from Assurant reps on the phone, to the manipulation of policy to simple receive my replacement device as a homeless individual. I wish phone carriers had other options for insurance carriers because this process was outrageous. They ask verification questions that hold data on adult from when they were minors, if you owned two vehicles of the same make and model. They ask you for a color but can't provide a year of the particular vehicle.

My device was Apple watch4 44mm stainless steel which I bought $749 without tax and after I pay $250 deductible for the claim I got the replaced watch with the watch Apple watch4 44mm Aluminum which cost around $450. How fair it is that I paid for protection for a year and I got that replacement by losing half priced device. I am not happy with keep same device and another option that I return the device and and get refund for deductible but I can’t file another claim in the future for this watch.

My step had his phone stolen, it was his 1st iPhone, he was heartbroken. I made him wait and save money to help replace as to teach responsibility. Your company was very respectful and professional in getting the return phone sent. Thank You.

This process was Easy as pie, I called in to Assurant, gave details regarding stolen the phone, once claim had been approved, I paid deductible and my new replacement phone arrived overnight. No hassles.

They shipped me the phone even though the rep mentioned that the charger will be shipped along with the phone. After calling me them 5 times, every time I was given assurance that I should be getting the charger the next day. I received one - but wrong one and then the rep told me, "It's just 5 bucks. Why can't you just buy it?" - my gosh! Really? If it's just 5 bucks why can't you send me? I paid $250 deductible and paid monthly premiums... On the last call I had with them they told me that they don't have the charger in stock.. really?

I have had a horrible experience! I ordered a replacement device for my broken phone, a few days later I received a phone that had 3 cracks in it! I called and told them and they were supposed to email me a shipping label. I never received one. I then called back and asked them to email it again. I just hung up with them for the 3rd time and received a survey.. not a shipping label! I now have 2 broken phones and paid a 100$ deductible and have no idea how to send them back and get a replacement! The fact that I pay 15$ a month per phone and have 7 phones on my account. I feel like I am shoveling out money for some crappy service!

The experience when replacing the damaged device was extremely convenient for me as a customer, however, to have to pay a high deductible on a phone that had a couple of payments left is unfair. I'd prefer to have purchased a new phone, but thank you again.

This was the second time I damaged my phone in as many months. Both of the claims I filed were taken care of immediately. I received my new phones exactly when they were expected. No fuss, No hidden fees, courteous and friendly staff. I'm very satisfied.

Very happy and satisfied with my experience. I filled out my complaint and received my replacement device very quickly. I highly recommend it, the representative could have been better. I didn't understand him very well, but everything else was perfect.

Worse service received. Device is not working and customer service support wasn’t helpful at all. Getting out of T-Mobile because of you guys. Worse note I am writing for anyone. Haven’t received any device yet.

It took over 10 phone conversations, plus over 8 attends to send my I’ID and over two weeks to get my phone, I am very dissatisfied with your services, I am 77 years old and with health problems and always need my phone. Your Reps told me it was going to be solved within 48 hours.

My phone issue problem was solved expeditiously, with care and support whenever I would need it. However it took long for the phone to reach the warehouse, I was notified regarding the phone in general.

Claim for my REVVL 2. Assurant was not helpful at all. First I got sent the wrong phone. Then after send it back which cost me almost $9. You would not send me the correct phone. It was a waste of my time and money.

Using this company was nice and easy, would recommend others to use as well, no issues. Delivery of phone was on time as they claimed. The return was just as easy, they provide the envelope and supply postage.

Had a great experience with your company. Very helpful. Very polite. Took care of all my needs in a timely fashion. I appreciate them being there when I needed them the most. Would definitely highly recommend your company to others as well. Thank you again!!

The online and telephone services were fantastic and easy to use. We received the replacement phone in a matter of days and the company sent us the return package which made things even easier. It couldn't have been easier.

I placed a claim and paid $49 for a replacement phone. When I received the phone the next day, I did everything I was supposed to. Thinking all was well. Then I made a call. The person couldn't hear me. Then I received a call. The person couldn't hear me. I realized over the next couple days that the mic was bad. I called to see what I could do. It was to send back my current phone, then wait on them to send me another one. I couldn't do it last week. So I did it yesterday. I'm without a phone until I receive the second replacement. I hope this time it works.

Replacement of iPhone. The process was a phone call to Assurant followed by a few questions. Ex: “What happened to your phone and what date did it happen“. They explained what I needed to do as far as swapping the phone out and paying the deductible.

I am satisfied with the Assurant customer service. I lost my cell phone during Halloween and I got a replacement t phone very fast Same color. I highly recommend their service. They partner with T-Mobile.

Very glad with my claim. I received my phone within 2 days. I highly recommend getting insurance plan. I did my claim online since is faster, customer service not so much but is worth spending a bit extra a month.

When I was on my carrier's website I needed to enter my pin - after doing so there were missing buttons for next and so on... on the Assurant website it asked for my pin... I did not remember my pin. The site should give a choice of 2 or 3 different ways to verify.

The staff member walked me through each step and took care of me. This is the first time I’ve ever had to file a claim and wasn’t sure what to do. I have been sharing with everyone my positive experience.

I had a hard time getting Assurant to recognize my authenticity when I first tried to enter a claim. After having my pin reset by T-Mobile, everything went along great. From the ease of filling out the form to your response in shipping the new phone to letting me know you had received the damaged phone. All went smoothly and without incident and the new phone works great. Thank You.

They were great with customer service and they were fast and accurate. I am very Happy with them and will recommend them to the world. Also their instructions on what to do was great also and simple. I will never change my service.

I put in my claim and waited to get my phone because I was going out of town, looked for my claim and couldn't find it the next day. Turns out they needed more information from me but didn't call me or email me so in other words I didn't get my phone until after I left out of town and now I have no working phone.

Prompt, easy access and superior customer service. Able to easily switch over with full access. I was very happy with next shady service. I would remain a loyal Assurant customer... I will recommend a friend.

Received replacement phone that was defective, volume didn't work, phone makes a loud screeching noise when ringing or getting notifications or when I taking pictures. Phone have glitches, the screen jumps.

Well I went through the process. I was very fine about getting the phone within 2 days. But the day they said I will receive my replacement phone I didn't, so when I talk to you guys that's when I got word that the phone was on back order and I will just have to wait for it, meanwhile I have to go through the whole weekend without a phone. Wasn't a good thing for me considering I have a kid. The next day I got a email saying the phone is here at FedEx but still couldn't receive the phone until Monday and saying that they couldn't give me money back or anything for the inconvenience for waiting that long.

My experience was pretty good. They were fast in sending me my phone. My phone that the screen cracked was brand new, as the one I received as a replacement was a reconditioned one, it works but there are times that I have to restart the phone as it freezes up. My phone never did that. We shall see. I will give it another week to make sure all is good.

**. Absolutely **. First you send us a broken phone that is supposed to replace my broken phone. Not okay at all. Then on top you gender me and my experience after I tell you no to gender me at all. So yeah I still don't have a working phone for my boy friend at all. I sent the other phone back yesterday to still be told I have to wait. And to be giving wrong information again. On top of that I am really pissed off.

Customer service good. But the Product The that we got doesn't work. Took it to the metro store so they could look at it and it's the phone. Called Assurant 11/15/19. Talked to Kevin about it and I'm still waiting on the email so I can send this phone back. Need the replacement before this Saturday coming up.

2 times my order was immediately returned upon reaching the local UPS facility. And the 3rd time. Both times I called to reorder my information was never processed. Finally the 3rd time on the 3rd phone I received it. But not after I left the country to go to work. Guys suck.

At the time of switching on the broken phone I forgot to extract the SD memory and when I called to expose my situation and they said they could not do anything, that is, I lost all the information. I was willing to pay the shipping. It was an important information for me.

I first visited a T-Mobile store. They determined that my phone plan covered the loss and gave me a card to contact Assurant. I had problems with the phone number but the online process was great. I was very pleased with the speed of replacement.

Great experience, very fast, next day delivery. The device is new, exactly the same as before. The customer service was very attentive, polite and helpful. I was away from home and worried to be without my phone. However it was ok. I Would recommend.

Everything went well. Just wanted to get my phone the next day like I was told but I didn’t. My phone came switching everything over to the new phone was fine also. The representative was nice that I spoke to. I was glad my deductible was much because a repair place wanted more than T-Mobile.

Was very easy to turn in the claim. No problem at all. Received replacement phone quickly. Was glad I checked it out since I was misinformed if I could file a claim or not by US Cellular. The person I talked with was very patient and answered all questions.

Assurant helped me out in a major way. My Apple Care had expired this past June and my daughter had pretty much drowned my phone in mop water but Assurant was there to save the day. I didn’t have any money for a new phone and they took very good care of me. Thank you Assurant. I will be back!

The entire device replacement experience with Assurant went well. They were prompt, the initial entering of the information was easy. The only difficult part was when they requested additional documents to be uploaded into their portal, was a little difficult to figure out but once you get passed that the entire process was great.

The ease of returning my old phone and getting my new one was super simple. The website was very easy to navigate. It came in quickly. Sending the old phone back was easy as everything was included when they sent the new one. I literally had to drop it off at the local CVS.

Made claim, Sunday 3 November 2019, sent what was needed on Monday 4 November, said it would there in 24 hrs, called numerous times over the next three days, same rubbish, once you have a tracking number, you will know. On the Thursday I had enough, after more rubbish from some lady, so asked for the supervisor, who was a real gent, apologised for the delay, saying they had no phone in the warehouse for me, so upgraded me to another phone, which was nice, only for it to turn up with no charger, or cord, seeing this phone has a type C cord and my other just the normal android cord, so I had to go out and purchase one, which I think is a little wrong. So all in all not the best experience, but I'll live and as the subject says, thanks to the supervisor, whose name I have forgot...

I went thru all this and at the end the issue happen after 2 year the phone crack a little and I paid for full and then with deductible it came up a price for a newer phone and not a refurbished or older phone which cost was “only” 150$. Hope someone agrees with me. I’m not complain about the service, was outstanding but the deal is not so good. I will cancel my insurance anyway. I will pay for the full price if I have too. Thanks.

The process to replace my cell phone was very short and timely. I customer service I received from Cristy in store was informative and appreciated. Everything was done in a short period of time without a lot of miscommunication. I appreciated the process being short and not time consuming.

Only issue filling claim was sending copy of my ID. Had to call for help twice (once via phone, once via online helpline). My caseworker was finally able to get it sent. Phone arrived on day promised.

Always professional and helpful. Damaged my phone twice and received my new refurbished phone within a couple of days. Fast and diligent. Assurant phone insurance is the best out there. Never disappoints.

I appreciate the professional employees that helped me, online it was difficult to complete deductible payment so it was repeated 3 times and failed, finally spoke with a representative and completed payment, also they had wrong address and last name which was frustrating.

Agents were efficient and courteous. They showed professionalism throughout the process. I was highly pleased with their knowledge and communication skills. The phone was delivered in a timely manner. Great job.

Thank you for honoring your policy. The professional way that customer service handle my claim was amazing. The (24) delivery of the replacement is something that I will share with others. Thank You.

My claim took almost a week to get processed and a new device sent. It took 4 separate phone calls and each person told me something different as well as emails telling me my claim was denied. Super frustrating. And we also received a refurbished device even though the claim was against a device that wasn't even 30 days old.

I have never received my replacement phone within 24 hours, something ALWAYS comes but this time I waited EIGHT days for my phone, it was INFURIATING to say the least and on top of that I received the wrong color phone.

I usually don't do feedback surveys but I received an email stating "Thanks for choosing Assurant"... I didn't choose this company, I am a T-mobile and I had no choice, no just that but Assurant gave me 2 options... 1- I take what they where giving me or 2- I just don't do business with them and go through T-Mobile, mind you I pay 24.99 at month to this company just to be treated they where doing me a favor. VERY dissatisfied. Thank you and good luck if Assurant handles every customer interaction like mine, this company won't last long.

I like the service. Very good service and they do it very fast. Complete the process and easy to complete this process. I recommend to the owner on this insurance is the best in the world. Thanks for your help and cooperation.

I've had to call several times about the same issue. A couple of times the representative was rude. Another time, the representative didn't have a clue on how to do their job, I had to be the one to walk them through. And the refund process is horrible as well! I've called three times about it. And the last representative was the only one that said it would be a check. This company is sorry and needs to electronically refund people's money! I am very disappointed with this company! I pray I never have to call again.

I don't have the order#. The first time I called the analyst was not very helpful. He transferred me and I was on hold for 30 minutes and had to call back. The second time I was taken care of and my phone arrived quickly. Thank you.

I have been paying my insurance for 2 yrs and when I finally need a new phone they gave not 1 but twice a salvaged phone. In my point of view the insurance is just should only provide with new things because we still pay for insurance and over time I am pretty sure it could accumulate to pretty good money for them to give us a new phone. I am not satisfied with what I got and I will be letting T-mobile know to maybe in the future get a better insurance than this one. And for the stars I cannot give this insurance any stars but I am going to give them 1. Hopefully things change.

Everything was easy peasy and getting my replacement was zero hassle. I had never needed to make a claim before and assumed there'd be hidden fees and snafus... but no! $99 (for my claim) and smooth sailing all the way. Thank you!

They randomly marked my claim for further inspection, would not tell me any reason why, called back multiple times to try to figure things and always had to go through putting info in through the automated system only to be asked all the same info again only to be told half answers. Then when they finally approved the claim nobody called or emailed me to say it was ready. Went back to the store on the 8th day from my claim and had to call and go through the automated system and the staff to finish everything. The staff at the Metro store were all confused as to why I was having so much trouble to take care of a simple overnight claim. They kept asking me questions which neither of us could explain. Nor could Assurant staff and management. I am highly pissed off and will never use their fraudulent service again. Amanda

I was lost without my phone but once I began the process with you then it was better and fast and friendly too. Ty for saving me money and time. Anywhere else this would have destroyed my livelihood. Here it cost me less than a week and small deductible and the phone itself is awesome.

Operators on the phone was pleasant. Employee in the store @ Pearlridge Mall Hawaii was so AWESOME! He assisted me with my claim & made it a whole lot easier. My replacement phone came in right away. Would have been nice if a charging cord came with it being I paid $99 for it. Also I received an e-mail saying that I made 2 claims which on the first claim I just ended up upgrading from my V20 to the G7thinQ & the 2nd one was this one. So, I don't understand how the first claim is counted. I would like to ask if The G7thinQ that I received is a refurbished phone because this phone has some issues. The screen freezes up often or it blacks out. The home screen I have to turn the screen off & on.

This was probably the simplest claim I have ever filed for anything. Returning my damaged phone was easy as well. I love getting the delivery updates and confirmation that my damaged phone arrived back to Assurant. Thank you for keeping it simple!

Quick to respond and send me a reconditioned replacement phone within two days of filing my claim with Assurant. Phone had a cracked screen that occurred when it fell out of my coat pocket when getting into my truck.

I had a good experience with customer service; they were friendly and professional. I did not have any problems explaining to them what happened to the phone and they were helpful in explaining to me what needed to be done next with the phone.

Ok I have been without a phone for over a week. Between T-Mobile and ASSURANT. Spent 2hrs and 32 minutes and 10 different people last Friday evening. Took them that long to decide that the phone was under warranty and not an insurance problem. On Tuesday I went to the T-Mobile store to pick up my phone. Well between Friday night and Tuesday- the screen cracked. so, the T-Mobile store would not give me the phone because it was now an insurance claim with ASSurant. Ok- they were to send me a phone overnight... they didn't- it came ground. OK so now I have another phone send to me from the insurance company- I go to the T-Mobile store Friday morning to get some help in completing moving everything over. Well guess what. The phone they just send me is broken!!!! God bless the guy Kendan who was helping me- he really was doing his best trying to help.

Had the order stolen off my porch while I was at I called on 11/5 and told I had to wait 10 to 14 business days while UPS does investigation which I don't get. I'm now going close to 3 weeks with no phone since I had to wait till my VA disability pay to process my claim and now not sure what is going on. Last agent said that it depends on what UPS says which makes it seems like because the phone was stolen off my porch since y'all did not require signature I'm now with no phone after paying for it and insurance. I'm missing all kinds of important calls and if something happens to my son I wouldn't even know. Why are y'all not able to see that I never used the phone and blocklist the device and send me a diff phone.

Several phone calls I've made since receiving my phone, was met with the person complaining the reception was unclear. I chalked out up to being a bad connection. It became apparent to me it wasn't cause it's happening with people I call regularly having none before.

I was a bit uncertain on how to ensure the Galaxy was backed up. Once I actually started the process though it was pretty straightforward. Maybe include a set of instructions for backing up and resetting an S9+.

The representative was very patient and helpful in explaining how the process works. The phone arrived on the date the representative stated. They explained what the cost was and explained about sending the current phone back.

The new product was received in the old product was returned with ease. Customer service was helpful friendly and knowledgeable. It was a flawless experience. I would definitely recommend this service to a friend.

I never received my package. It's now been through three delivery companies, with four tracking numbers, and nobody seems to know where my package is. This has probably the worst service I have received in a long time.

The phone didnt come on time and was delayed. Also, the phone has lines in the background with different light settings or if I view certain content. The phone gets stuck here and there, especially when typing. I cant back out unless I turn the phone completely off. Not sure if these problems will get worse over time. Disappointed. I know it's refurbished.

My experience with Assurant was very good. They are very professional, always answer the phones. They process my claim fast and I received a quick response, I got my phone overnight, highly recommended.

I was able to get a new phone within 24 hrs. Great service. The phone was a refurbished I seen, but in good condition. The process was easy and fast. They gave me a week to transfer all my stuff to the new phone, which helped tremendously since my schedule is hectic.

Making a claim on my damaged phone was so easy to do. It was done quickly and my new phone arrived the next day. I thought they were only going to replace my broken screen, but they sent me a new phone instead.

I am very satisfied with my experience as a first time Assurant customer. Although my device was delivered later than expected, I am happy it was not harmed and the transfer was a breeze. Thank you Assurant!

This was the worst insurance company I have ever worked with. I will never refer my friends to T-Mobile because of them! The customer service and communication is completely ridiculous! I have never had to wait so long for a device thru any other insurance company. This company doesn’t even communicate within reasonable time frames nor do they follow up as promised!

They were surprisingly fast and quality was superb. I would definitely recommend for everyone to have this service. I thought I would be without my phone for weeks and I got a brand new phone over a weekend.

I had a good experience with all the customer service reps when I called. I think that the only feedback I would give, would be a quicker turn around, even if that means an extra charge. I filed my claim on Friday at 2pm and I didn’t receive my phone until Tuesday night, even though the rep told me I would receive it on the next business day, which to me meant Monday.

I needed a replacement phone ASAP, literally a day before out of country travel. My initial claims agent was sweet, super polite and helpful. I was accidentally directed-system glitch, not staff error-to a random customer service agent. He was also sweet, super polite and helpful. I could not have asked for a better experience. I received my replacement phone the next day, as promised. Mailing back the phone USPS when I returned was easy as finding a mailbox. Great job all around???

Great service in providing an exchange for my accidental damaged phone. Was able to get it all done quickly as well as received my new phone in the mail in 2 days. I am very impressed with how Assurant has made their services better and quicker.

They lied about the phone they would be sending. You pay insurance only to pay 175 to get a new phone that you are paying 10 per month to have insure. Better off getting the repair guy to fix it and its cheaper.

All customer service representatives who assisted with replacing my cracked screen, were excellent. They informed me that my replacement phone would come in one day and as promised, it did come. I was and very pleased with the outcome.

When filing the insurance claim, I expected to get new phones. The phone I received had some scratches from the back to the front of the phone, even some scratches on the camera! Also I filed two separate claims for the screen protectors and I only received one screen protector. I am now leaving for vacation and I can't even protect my screen nor take clear pictures. I am highly dissatisfied.

Had my phone stolen and returned and damaged. Was able to get a new one with no problem with quick turn around. Service people were very helpful and glad I had insurance. Otherwise I'd be paying a lot more.

My profession is extremely dangerous for my phone and thus claim process with Assurant is always, easy, quick, no drama and the price is right. My phone was delivered really fast (within 1 day) and came right before I had to leave. Thank you for great service!

Great Customer Service, this was the first time I have used my insurance for a phone and in the long run, the deductible was cheaper than buying a whole new phone, thank you Assurant. Job Well Done. Damian

I put in a claim for my mom's Galaxy J3 Star on October 23rd. I called two days later for I hadn't received the phone and was told the claim is under review. No one would tell me what the review was regarding (I spoke to over 7 people). I pay phone bill and insurance every month on time. There's no reason my senior citizen mother should have to wait 8 days for a phone she paid for. I was told I could not speak to the corporate office but you guys to my money every month for this insurance. I'm very disappointed.

My experience was absolutely horrible. I was carjacked at gunpoint in front of my house; my car, purse, phone, debit, and credit cards were all stolen. Because Assurant would not put the deductible charge on my T-mobile account or bill me, since I had no credit or debit cards to put the $249 on, I could not get a replacement until I did. After being held at gunpoint, I felt like I was being victimized all over again.

I received my replacement phone in a timely manner after claim was submitted. I would recommend anybody buy a new devices to get phone insurance for replacement devices. Well worth the monthly fees to have the insurance recover lost stolen or damaged equipment.

The agent was very knowledgeable and helpful. The process was fast and simple, I received my new phone the next day along with instructions how to transfer my info. Only problem the sim card attached to the new phone was not functioning. The local Comcast agent attached a new sim and all worked great.

My experience was very smooth. Starting with Angel, at your North Charleston store, who provided me with the information I needed to initiate my claim and ending with Jimmy, also from the North Charleston store, who assisted me with getting my new phone connected and set up. Great staff! Thanks so much!

New iPhone. It went well. It was pretty quick and easy. They answered all of my questions and they were very helpful. I was upset but they calmed me down and let me know that they would handle it. My overall experience was great! Thanks.

Broken screen. Was very pleased with service and speed, my phone was replaced next day. The only problem was the USCellular store in Altus OK had problems with phone, replaced SIM card and finally got things working. They were also very nice at the store and worked to get us going. Was a great experience. Thanks.

Everything was quick, fast and efficient!! Awesome service. The customer service was amazing and the price was just right. Having insurance is a blessing because we all can’t afford things during a certain situations. Thanks so much for wonderful service

Still trying to get old data to. Worked on it from 6pm to 6am. Spoke LG (BY FAR THE MOST USELESS), spoke with Google. Googled the problem. You tuned the problem. Google woman may have now fixed but could take up to several days to fin.

Assurant was very easy to work with and new phone was delivered as promised along with easy shipping for the damaged phone. I would highly recommend Assurant insurance for any device. Accidents happen!

I placed a claim after my screen was broken on my old phone. Everything went very well, except it took 8 days for me to receive my replacement. I was okay as the old phone still worked; it would have been a bad situation if it hadn't. Transfer of my old data was the easiest I've ever had.

The entire process was quick hassle free and easy. I received my phone very quickly and sent it back very quickly. The process was completed shortly thereafter. I love my new phone and I'm very glad I opted to purchase insurance.

Phone was promptly replaced! Thank you for the service. We are pleased with the replacement and service! I would recommend this service to anyone! Cost of replacement has gone up a bit, but still prompt!

One of our phones was dropped and the screen cracked. We got the new phone overnight and it went extremely smooth! When I called customer service they were very knowledgeable and friendly. One is the easiest transactions I have ever had. Thank you!!

Called and talked to agent to file claim, who was very helpful, due to issue with online filling. Explained issue and she helped straight away. Got claimed file with ease. Paid small deductible and got replacement within a couple of days. No hassle or fuss.

My phone was lost so I went into a T-Mobile store and they guided me through the process of filing a claim for a replacement device. The process went very smooth and quickly. The Assurant rep on the phone was very friendly and informative as well. I had my new device in one day. I was very pleased and happy.

Went as planned. Fast service. Honored commitment. Professional and easy to use. Phone screen was cracked. Replaced sight unseen. Thank you for your help! Great job. TY. Larry. P.S. Happy Customer!

Fast acting and no hassles. Contacted Assurant and had new phone by noon next day I had my replacement. Thank you for all your assistance. I would definitely recommend Assurant. Thank you, again for all your help.

Assurant was very good. They replaced my phone by the next day and gave me a postage paid box to return the old one so it was super easy. I didn't ask for insurance but glad the cashier who rang my new phone purchase made the mistake because the phone got caught in my sheets and I washed it the day after I bought it. Paying another 50 sure beats paying another 250.

They responded very quickly and told us what we needed to do, we were very happy with the service and happy we had insurance we had to wait for 48 hrs to here if the insurance approved the order then We received email letting us know we will receive a recondition phone in 2 days????

Representative was super professional and patient. Rep also went out his way to make sure I received my new device to my employment address. He was super awesome. And I would recommend him to anyone.

I appreciate the friendly service and prompt delivery of our phone replacement. Received replacement phone the very next day after paying the deductible. Appreciated also being able to track the package. Thank you!

I lose my iPhone 11 and I clam no ** for new phone. Old is black. They send me green color. Actually I hat that color so I really don’t like that. And other thing for new phone battery is not good. I have to keep in charging. They work like 3-4 hrs when it’s full charge so it’s garbage phone. So really I disappointed for this service.

Am still waiting for my phone. After more than 15 days. 3 replacement phone in bad conditions. It's crazy and here I am waiting till they scan the phones at the warehouse to be able to have another device send. Am hoping to receive a good phone for all the inconvenience. That's the first time that this happened to me and I've been paying insurance for more than 2 years.

When calling to process our claim the customer representative really screwed up and didn't want to account for their actions. I'm also upset because this is the second claim I've had in 12 months and you guys have decided to drop me from the insurance. I don't understand why we would have insurance if you were just going to drop us.

Delivered on time. No problems. Handled professionally. Would and do recommend friends and family. The response to my claim was well done. It pays to have insurance with a reputable company that's there when you need them, as I was. I appreciate the whole process.

My experience was super, my agent was professional, kind, and helped get my replacement on its way, only thing I didnt like was told it would be overnight shipping but I didnt receive it until the following Monday.

The service I experienced with T-Mobile was outstanding. They explained everything in detail to me and new phone was shipped very fast. I was very pleased with the service. I would recommend T-Mobile to anyone. The professionalism is amazing.

It was easy and quick to do my claim. I received my new phone on next day. Excellent service, the person was very helpful and friendly. The return for the previous phone was easy to send it. Thank you.

Very frustrating. I filed a claim on Oct 31st and went back and forth for 2 WEEKS!!!! I am going to change my cell phone carrier just so I NEVER have to deal with Assurant again. I filed a claim and tried to cancel the claim that I filed no more than 2-3 hours later and it just couldn't be done. Assurant claimed the phone had been shipped and told me to contact UPS. However, when I contacted UPS they had no record of the phone being shipped. All Assurant needed to do was call UPS and have them redirect the shipment if it in fact did ship like they claimed. After going through countless of phones calls to Assurant I call one last time to ensure they received the phone they shipped to me and the customer service rep tells me they have no record of me even filing a CLAIM!!! Are you serious??? Anytime I needed something done I had to speak to a supervisor. Terrible experience and I hope to GOD I NEVER need to go through them EVER!

Got a damage good phone occurred in a freak accident. Assurant helped me navigating smoothly into the replacement process. No hoop to jump. Very straight forward. Definitely will recommend them to my family and friends.

The claim filing process was extremely easy and the service representative was very thorough, polite and professional. Being without a mobile device is a huge inconvenience these days so the next day delivery is a greatly appreciated bonus! Thanks.

Great customer service. Transactions went through without a hitch. Received product on time and as was promised it made exchanging a phone very easy. They ship a package for you so all you have to do is put in your damaged device and mail it. That's it.

My main screen on my Samsung G8 cracked. I always carry phone insurance so when I brought the handset up to my local T-Mobile retailer, they quickly set me up to make the claim and get a replacement phone. Process is quick, easy and efficient. I am very satisfied with the process.

I filed a claim on my phone through Assurant and was treated horribly! No help at all. They expected me to be without a phone for days while they waited for me to return my device and then see if I qualified for replacement. They sent me a defective replacement. I have paid a 50.00 co pay and 7.00 a month every month for years! And I got nothing from them. If it wasn't for Metro PCS store and the nice people there I would have left metro for sprint. Metro replaced my phone at no charge as a courtesy for a long time customer. Horrible customer service and the person on the phone for Assurant was very rude.

I called Assurant to replace my Phone after accidentally cracking my phone screen and the whole process was very easy and done very timely. Very happy with the Service they have provided. I have read reviews online and found few where they were unpleasant and dissatisfied, but when I went through my process, everything was very smooth and very helpful. Will recommend Assurant to my friends and family.

One call, got my phone replacement immediately, transferred everything and shipped the damaged phone back, perfect. Did have to go to Metro PCS for some help in transferring info but that was not a problem.

Thank you for replacing it. I received brand new phone most importantly fast. Thank you for being loyal provider the last 13 years. I don't want to forget for those professional customer service representatives.

My phone was broken when I call the only charge me $ 99 to replace it and receive it in next day .awesome Job and excellent service. Thank you. B.

Terrible. Employees taking calls were polite but limited in really being able to address or resolve issues in a timely manner. I find it difficult to understand how, in today's 24/365 world Assurant survives in a five day week and limited workday in processing claims. From once I made my claim it took two weeks to get a replacement phone.

When I spoke with the Assurant agent, I told her that my phone had been checked out by multiple T-Mobile specialists. I told her that it was no longer charging. Without seeing the device or listening to my situation, she immediately decided that I had somehow damaged the charger port. The four T-Mobile specialists who had checked the phone out before I returned it said that they saw no damages caused by my actions, including no water or port damage. Just prior to sending the phone back to you, I went to the Apple Store at the Maine Mall. They agreed with that assessment and found the phone not only not taking a charge but unable to be turned on. No damage had been done by me and I should expect a claim to be fulfilled without a $99 charge!!! I would like a refund of my substantial overpayment. Assurant.