Assurant Phone Insurance Reviews

Most lousy and frustrating experience, especially from this one person called BINU. I went out of the country and lost my phone and talked to Assurant on Oct 28th 2019 and paid whatever deductible I have. I had to been calling every other day for over 15 days before somebody could get to send another phone out.

This was a very easy process and we received the phone in a short time even with the holiday. Everyone we talked to was very knowledgeable and was able to answer all of our questions. I liked the tracking system so we knew that it had been delivered to us.

First replacement arrived quick but did not work. Called and explained phone is not working. Was told I had to send that phone back before getting a replacement. I have been waiting over a week for the replacement phone.

Terrible customer service, wish T-Mobile didn’t make us deal with third party for claims. Hope never have to deal with them again. Different reps give different information and even manager couldn’t help.

Lost my device. I was very mad, I got a new device in a timely manner. The price was a little higher than I imagined but I paid it and the new device was just a refurb nothing too spectacular. The processing time could have been faster took 3 days just to ship then I received it shortly after.

Worth every penny. My daughter cracked her screen. We had a new phone on our doorstep in 2 days. I am very thankful I purchased the device protection. Our $600 phone was replaced for a $99 deductible. I bought this for all of the phones in our house.

We received our phone fairly quickly but the phone was refurbished and if that's the way it is then at least make sure it works. And what makes it worse was I had to purchase the box from FedEx to ship out the replacement phone that didn't work. I gave 3 stars at how easy it was to get the phone but want to give it less for the phone that came to me stuck in a boot mode.

I lost 1 of my cell phones. Taken so long to fixing the problem talking with a lot of agents and the only person really help me was Luis at t-mobile call center and he take care of me in the right way. Otherwise I’ll never get a good results because the Assurant agents assuming that I’m a lying when they make the mistakes.

I don't have much to say but the service was Excellent. The rep. A+ for her knowledge about everything when it comes customers relationship. It was quite a great experience even though I haven't received the equipment yet but I'm totally satisfied.

Replaced iPad. I was very pleased with my overall service and the fact that when they it shipped overnight is was truly overnight. I had it shipped to my business so I could spend my lunch setting up everything up, it made it to my business before I did in the morning.

First I could not submit my claim online and it was saying I didn’t have insurance So I have to call them and go through with the process. Secondly the phone I received it was not new neither refurbished. It was used and I can see scratches on screen and at bottom and inside the charging port there is a lot of dirt and all. If I knew I would be getting this after paying insurance for a year and $200 deductible for this used crappy phone I would never bought insurance through them.

Even though I bought a brand new phone and pay you every month you sent me a ** refurbished phone with a bad battery. Now I have to waste another day getting my second ** phone. Also the color was wrong. Thanks for nothing.

It was difficult at first because I didn't know my T-Mobile PIN so I had to go through the process of setting up a new one and once I made a new one, one of your representatives said I had to wait 48 hours till my new PIN was updated in your system... I told her I needed my phone right away and asked to talk to her manager and she said that he would say the same thing to me but he was very kind and helped me override that and get my phone right away.

Terrible. My phone was stolen and I’ve been trying to get it replaced through Assurant for nearly three weeks. At first my claim would get automatically denied by their system. This took about a week and a half to sort out. After that, they’ve kept failing to notify me about the information needed from me to continue so I realized I had to call them every day for an update. Now I’m just mad. Four days ago I was told it would be processed in one day. I’ve had to submit my payment information twice and my ID copies twice. Today I call again, and they say they need an additional 3-5 days for review with no explanation. Feels like they are purposely holding my claim back hoping I’ll give up.

My phone was misplaced, and the Assurant representative made the process very easy and comforting. It was greatly appreciated in my time of confusion and desperation. The process was very straightforward and simple without any stress or discomfort.

Phone was damaged. Easy replacement through Assurant. Team on the phone was very helpful and the phone shipped within a day or two. Returning the broken item was just as easy and the instructions on how to transfer data from the broken phone to the new one was very helpful.

Our phone was damaged and malfunctioning. The phone was replaced without an issue. The phone arrived in a timely manner and it was just as the representative said it would be. The return process was very simple and very easy.

I had a very good experience! Quick service would recommend Assurant to anyone needing to get insurance on your electronic device! Very friendly people that handled my replacement and no problem with getting the phone to me.

I request a replacement phone. Representative on phone was very helpful by answering all my questions and walking me through the process of receiving and sending back broken phone. Phone arrived as indicated and package contained all I needed to return phone.

Very helpful over the phone. They talked me through the steps of making a claim and paying the deductible. My phone screen has cracked. Waiting to get back my phone so I can see what was done. So far so good.

The process took forever! I recommend this service to no one! I was supposedly going to receive my replacement phone in 3 business days and it took 8! I had to show proof that I was actually with my specific phone provider. There should be a system in place to avoid this “extra security”.

I am a T-Mobile customer and when I received the replacement, it was a At&t registered iPhone and I was punished for that. The claim was generated on the 14th, till this day which is the 21st I haven't received anything!!!! And won't receive anything till the end of this week or the beginning of next week. NO COMPENSATION other than "Sorry nothing that I can do"!!!! It's been hell with Assurant!!!! If y'all wanna continue this horrific situation please feel free to call me **.

Phone battery burnt up the phone with the case on it. The insurance only replaced the phone but I was told to send the three pieces that burned. The phone was in two pieces and the third piece was the $40 dollar case which they wanted but did not give me any money to replace it.

Everything went extremely well, the associate that helped me was very knowledgeable, and did her job very, very good. I thought it was going to be a headache, but it was everything but that. Thank you very much!!!

The lady I talked to on the phone was very friendly and helpful and also very patient with me when I had trouble processing my payment. I received my replacement phone very fast, same next day shipping was awesome.

I called several times before claim was even approved. The 1st call the representative told me it would be $98. The last time I called to finally get my claim was approved she tells me 275. I was on the phone for two hrs speaking with the manager who is the worst! She was rude. Then took my card info with a T-Mobile representative still on the phone!!!! The manager even said that violation. I would never recommend this insurance company to anybody. I even told my friends and family just to go thru Apple care not T-Mobile for the insurance.

I was not 100% satisfied with my replacement phone. The back of my new replacement phone had minor scratches and did not come in the original black color. I would have been satisfied with a discount or waived fee of the deductible because I received a scratched and different color phone.

** Apple iPhone 11 128gb purple was lost 2 days after it was received. I am looking for a replacement. I have nothing to show for payment. I need a phone. The apple watch was approved and replaced.

Your representative a lady named Shawn, was very helpful in ensuring that my insurance claim for the replacement of my broken iPad. I appreciate her effort to ensure I file it correctly to be process correctly. She is very professional and knowledgeable of the process.

When turning the speakers up to a full power speakers power seem to be on medium sometimes even lower and including the earpiece Speaker. Even when I have it on Auto speaker it's still is low even when I turn it up to the highest. I know that these are refurbish telephones but I was hoping for a phone that I could hear even if I turned it up all the way? I would barely hear my conversation that I'm having with an Associate. Same goes with autospeaker mode. Turned all the way up and clients barely me as well as I came barely hear them.

What a pleasure this was! It is a really scary and stressful time when you can't find your phone, especially as a mother of a handful of older kids. I had my new phone in my hand in less than 24 hours after filing the claim. The agent was so sweet and reassuring. The process was super easy and super quick. I don't plan on losing another phone but if I do, I will be at ease knowing your company makes it so simple. Thank you!

I had dropped my phone and shattered the i-phone glass. Called and was sent a replacement phone the next day! Process was easy and seamless replacement. The replacement phone is like brand new. I could not be happier. Thank you.

Phone was stolen, I put in a claim on 11/9/19, received new phone on 11/13/19, returned that phone that didn't work. Called Tmobile and they sent me to Assurant and they said they did not have my kind of phone in stock. To call tmobile and see if they have a loaner phone, tmobile said that I would have to pay another deductible, and would call back at ** but tmobile let it ring one time. So I still do not have a phone! No Phone for 11 days that I can't take care of my business and Assurant said they didn't know how long it was going to be.

I lost all my information being connected to google. I am not sure how that happen. I suggest you replace screens and I could not erase the phone data due to not using the screen, reason for replacement.

I lost my phone and paid $250 for deductions. Super fast shipping. Definitely recommend to anyone. It’s 100% secure and great quality product. I had the red iPhone XR and like I said only took a day to have it on my hand.

It took almost 3 weeks. To get my replacement and still had to pay 100$ deductible for 179$ phone..so I cancelled and I will buy my next phone OUTRIGHT!!! THIS COMPANY SUCKS!!!

For customers that own their equipment and have not use their Insurance within a particular time. Should be eligible for a Vanishing deductible. Also the equipment I received for my claim was defective.

Never received replacement phone. Was told on backorder for weeks, rude rude rude customer service. Canceled my deductible and still awaiting refund. Will never use them again. I have paid $733 for 3 yrs towards insurance monthly and deductible.

When I recently lost my phone Metro PCS were the best experience I've ever had with an insurance claim. They were polite and everything happened quickly just as they had said and I had my phone overnight.

Great customer service. My only disappointment: your failure to get the phone shipped in one business day. Given a vague prolonged time frame. So shipping has been degraded to slower and vague delivery. Surprise benefit: ability to transfer content from old phone to replacement with seamless bluetooth, do Hurray for that innovation.

I just had one complaint. I was told when I went to the store, that the day I filed my claim, that my phone would ship out the next day. It took over a week to get my phone delivered to me. Other than that the process was smooth.

I was given great friendly and speedy service. The deductible was a tad bit high but it's worth it to have my phone in full working condition. I will definitely continue service with Assurant. Thank you.

A poem requesting an insurance claim on my phone and being told the amount. At the time I didn't have the money so when I did retrieve the money I called them to have the device since I paid for it and they sent a broke device. When I call the insurance the lady was very arrogant and told me that she would have T-Mobile to give me another phone and that I was nearing the 10 days to turn the phone in and I will be charged. She was very very arrogant about them sending me A broke phone. I'm very dissatisfied and we'll be looking into another route of insurance for my phone. You guys suck.

Replacement of Alcatel 3T 8 inch tablet. The claim started a bit slow. Once I had all the information for the claims people everything was great. The replacement was received 7 days later in perfect working order. Thank you again for handling my claim so efficiently.

Replacement for my daughter's iPhone 8plus. They did it smoothly and overnight. With no hassle. And at a reasonable price. Seeing we are so close to Christmas I was hesitant to replace her phone because she wants an iPhone 11 with the fancy camera..

Great Service and Agents are really patient and professional. But automate system is not great as limited that makes stars. Call duration 22 mins including hard-time with automatic system. Quick ship. Claim on Sunday night, new phone received in Tuesday afternoon.

Lost iPhone X. Customer service was very helpful and dealing with was fast. She went straight to the point, ask relevant questions and process my replacement. She also spoke very clear English and was patient when I had to put her on hold coz I got another call.

When you lose a 1000 phone, are paying a monthly insurance fee, pay a 250 dollar deductible, and receive a reconditioned replacement phone instead of a brand new one, you have been robbed at gunpoint. Shameful and disgusting. I don't recommend this company to anyone. Mind you... I'm still paying monthly for the phone I lost. It was only 3 months old.

Initially I was very upset because I was unable to be accommodated due to an error of no fault of my own. The supervisor fixed it for me and I appreciate his professionalism despite my anger. I love Tmobile. We are family.

I needed a replacement phone. Mine had cracked, battery slowed and the camera had a delay when taking pictures. I opened a claim online and received my phone in two days. I appreciate the prompt response and excellent customer service.

When I received my replacement device it was nothing like the one I purchased. It doesn't have the same features I purchased my phone for. It took closer to 2 months and over 5 lengthy calls of being transferred and explaining my situation over and over (even though each time I did I was told my account was thoroughly noted so I wouldn't have to explain over and over. But it's clear the reps don't like to read too much) to finally give up on trying to explain my situation and on receiving a replacement device that has the same features as the one I purchased. The reps were short and at times outright rude and were not understanding, or even trying to be, by any means. With the exception of the last rep I spoke with, who was exactly opposite the everyone else I spoke to, I was just done trying to explain my situation by then and just took whatever "solution" he have me.

Your customer care team is very good. My only reason for not awarding five stars was the waiting time for my replacement iPhone. My phone was destroyed on Sunday and I didn’t receive replacement until Wednesday. Overnight would be preferable to alleviate the inconvenience of being without the ability to communicate for part of four days.

All the process was fine but you double charge me the replacement fee. I would like my money back into my account. Is not good being paying insurance plus on top of that have to pay on other one hundred dollars more and to be double charge for the replacement. They were not 99 dollars. 198 of my total cost of the replacement.

They sent me the wrong phone and will not fix the problem. I lost an iPhone 6 Plus 128gb rose gold and sent me a 6s which I was using after the phone was lost and it had a new SIM card from T-Mobile after I lost the first phone. When I called they were very unprofessional and didn’t care. I will never suggest anyone using this insurance company. This is the second time I had a problem. The first time I didn’t call the same day and they wouldn’t replace my last phone. Worst experience ever. They told me to write to cooperate and I did and still nothing.

I can’t even begin to tell you the difficulties I had trying to file my claim. First it was denied. Come to find out it was Assurant's fault. They apologize. Restarted the claim, told me it was approved then they were out of stock on my watch 3 series. I was told they would call back when they received them back in. That never happen. I had to call. Get hung up on complain only to receive the wrong damn watch.

The ability to complete the claim process over the phone with an efficient automated system was amazing. It was way easier than I thought it would be, quick and efficient. I usually dread things like this but was pleasantly surprised.

My phone broke and they sent me a refurbished phone that was broken as well. They then told me I could return the item. After I pushed back they said I could return but only had 7 days. I was very dissatisfied.

I was lied to multiple times! Didn’t have Apple Watch in stock! Took over a year to get to me. Was given attitude from a supervisor T-Mobile had to contact you multiple times to get nowhere. Was still paying insurance after not having the Apple Watch for over a year and they still charged me the 99$.

My first initial phone call I will be in charged to replace the phone even though he was in mechanical is. I fought it and then she said, "Oh yes mechanically so you don’t have to pay". After that I got a phone that didn’t work. I had to wait 24 hours to receive a shipping label. By then it’s Thursday. I was told they wouldn’t be able to ship it till Friday and I will not receive one until Monday. I did not pay for a service that would take nine days to receive a phone that I have paid for. I was hung up on after asking for a supervisor then I was promised the world and guaranteed that my phone would be expedited and received by Saturday. I did not receive the phone until Monday. My claim was put in on November 9. I did not receive an actual phone that works until November 18. This is a completely horrible experience that I have ever dealt with.

The representative was attentive and considerate about my situation. I am very satisfied with the service rendered to me. The phone arrived as promise and although not the same phone is very similar. Thank you for the good service.

Recovered my Stolen & Horribly Damaged Phone, Sent it through after finding out that I was Eligible for a New Google Pixel 3a, and they had it shipped within 2 days. That is customer satisfaction at its best, as well as each Member Helping me Step by Step through the Whole Situation. I'm glad to have been able to experience what great C.S is like. Would recommend to my family & friends.

It was a great experience to get my phone quickly and with the replacement in no time at all. Great program and the staff was helpful also when I called with questions and explained everything that needed to happen.

My daughter got her phone stolen right out of her hand. I called in for a replacement since we had insurance. That portion was ok. I think what was hard was that it took about a week before she actually got her phone because you had none in stock. My daughter needs her phone for work and that was a whole week with no phone which made her job difficult.

Overcharged for my device. Representatives and supervisors were not of any help. One person said they were a supervisor and was not! Got a callback and offered a iPhone 11 pro max at 0 dollars down and they did not follow through when I called back. They acted as if the call never took place.

Phone was replaced within a few days of the claim with minimum down time and with a similar Apple iPhone X with the same features as the stolen phone. The claim was filed online and the process was straightforward and simple to follow.

I was without a phone from Monday to Thursday. They sent a replacement phone that also didn't work. It just locked up. When I went to Metro store, Mocksville, NC, and called, I was told they had 24 hours to send me a return label to send the replacement phone back. I paid a $50 deductible. I think I should be given my $50 back since I never received a working phone. My address is: **.

I submitted the wrong address but customer service was willing to work with me. The only thing that I can think of is the once to connect with someone you have to redo all the information that you provided in the automatic telephone feature. Other than that I am a happy customer.

The rep was professional and very helpful throughout the process! She made the whole experience positive when I had expected to deal with frustration and resistance. I would recommend their service to friends or family in the future.

The replacement phone did not charge good. A message that read the phone is dying quicker than it can charge kept coming up... The phone would not pair with my brand new Beats headphones and some of the menu options from my old phone wasn't on the new one. I had to charge it again. A new one will be shipped to the T-mobile store in 2 days through the warranty department. I did not have a good experience but they took my money and advertised the phone as if it will be brand new. Hopefully the next one will be good.

My experience with getting my device exchanged was a very easy-going process. The customer service representative was very helpful and very patient, two qualities that any representative need to have. Thank you for a great experience.

Great service, received the day expected, working great. Very happy to have a phone again. Thanks for the fast and easy process. I'm very pleased, all my information was updated and works very well. Linda

Everything was smooth except for the fact that the brochure said it is 69 dollars for a broken screen watch and they just decided to charge me 99 dollars where nowhere in the brochure said that they were going to charge me 99 dollars for a broken screen. It said for lost it was 99 dollars not for a broken screen. Ask to talk to a manager and she could not even find out why they would charge 99 dollars instead of 69 dollars. It's like I had no choice but to pay what they say with no facts. That is bad business.

This process was was a nightmare from beginning to end. From all the MI's information I received from Assurant reps on the phone, to the manipulation of policy to simple receive my replacement device as a homeless individual. I wish phone carriers had other options for insurance carriers because this process was outrageous. They ask verification questions that hold data on adult from when they were minors, if you owned two vehicles of the same make and model. They ask you for a color but can't provide a year of the particular vehicle.

My device was Apple watch4 44mm stainless steel which I bought $749 without tax and after I pay $250 deductible for the claim I got the replaced watch with the watch Apple watch4 44mm Aluminum which cost around $450. How fair it is that I paid for protection for a year and I got that replacement by losing half priced device. I am not happy with keep same device and another option that I return the device and and get refund for deductible but I can’t file another claim in the future for this watch.

My step had his phone stolen, it was his 1st iPhone, he was heartbroken. I made him wait and save money to help replace as to teach responsibility. Your company was very respectful and professional in getting the return phone sent. Thank You.

This process was Easy as pie, I called in to Assurant, gave details regarding stolen the phone, once claim had been approved, I paid deductible and my new replacement phone arrived overnight. No hassles.

They shipped me the phone even though the rep mentioned that the charger will be shipped along with the phone. After calling me them 5 times, every time I was given assurance that I should be getting the charger the next day. I received one - but wrong one and then the rep told me, "It's just 5 bucks. Why can't you just buy it?" - my gosh! Really? If it's just 5 bucks why can't you send me? I paid $250 deductible and paid monthly premiums... On the last call I had with them they told me that they don't have the charger in stock.. really?

I have had a horrible experience! I ordered a replacement device for my broken phone, a few days later I received a phone that had 3 cracks in it! I called and told them and they were supposed to email me a shipping label. I never received one. I then called back and asked them to email it again. I just hung up with them for the 3rd time and received a survey.. not a shipping label! I now have 2 broken phones and paid a 100$ deductible and have no idea how to send them back and get a replacement! The fact that I pay 15$ a month per phone and have 7 phones on my account. I feel like I am shoveling out money for some crappy service!

The experience when replacing the damaged device was extremely convenient for me as a customer, however, to have to pay a high deductible on a phone that had a couple of payments left is unfair. I'd prefer to have purchased a new phone, but thank you again.

This was the second time I damaged my phone in as many months. Both of the claims I filed were taken care of immediately. I received my new phones exactly when they were expected. No fuss, No hidden fees, courteous and friendly staff. I'm very satisfied.

Very happy and satisfied with my experience. I filled out my complaint and received my replacement device very quickly. I highly recommend it, the representative could have been better. I didn't understand him very well, but everything else was perfect.

Worse service received. Device is not working and customer service support wasn’t helpful at all. Getting out of T-Mobile because of you guys. Worse note I am writing for anyone. Haven’t received any device yet.

It took over 10 phone conversations, plus over 8 attends to send my I’ID and over two weeks to get my phone, I am very dissatisfied with your services, I am 77 years old and with health problems and always need my phone. Your Reps told me it was going to be solved within 48 hours.

My phone issue problem was solved expeditiously, with care and support whenever I would need it. However it took long for the phone to reach the warehouse, I was notified regarding the phone in general.

Claim for my REVVL 2. Assurant was not helpful at all. First I got sent the wrong phone. Then after send it back which cost me almost $9. You would not send me the correct phone. It was a waste of my time and money.

Using this company was nice and easy, would recommend others to use as well, no issues. Delivery of phone was on time as they claimed. The return was just as easy, they provide the envelope and supply postage.

Had a great experience with your company. Very helpful. Very polite. Took care of all my needs in a timely fashion. I appreciate them being there when I needed them the most. Would definitely highly recommend your company to others as well. Thank you again!!

The online and telephone services were fantastic and easy to use. We received the replacement phone in a matter of days and the company sent us the return package which made things even easier. It couldn't have been easier.

I placed a claim and paid $49 for a replacement phone. When I received the phone the next day, I did everything I was supposed to. Thinking all was well. Then I made a call. The person couldn't hear me. Then I received a call. The person couldn't hear me. I realized over the next couple days that the mic was bad. I called to see what I could do. It was to send back my current phone, then wait on them to send me another one. I couldn't do it last week. So I did it yesterday. I'm without a phone until I receive the second replacement. I hope this time it works.

Replacement of iPhone. The process was a phone call to Assurant followed by a few questions. Ex: “What happened to your phone and what date did it happen“. They explained what I needed to do as far as swapping the phone out and paying the deductible.

I am satisfied with the Assurant customer service. I lost my cell phone during Halloween and I got a replacement t phone very fast Same color. I highly recommend their service. They partner with T-Mobile.

Very glad with my claim. I received my phone within 2 days. I highly recommend getting insurance plan. I did my claim online since is faster, customer service not so much but is worth spending a bit extra a month.

When I was on my carrier's website I needed to enter my pin - after doing so there were missing buttons for next and so on... on the Assurant website it asked for my pin... I did not remember my pin. The site should give a choice of 2 or 3 different ways to verify.

The staff member walked me through each step and took care of me. This is the first time I’ve ever had to file a claim and wasn’t sure what to do. I have been sharing with everyone my positive experience.

I had a hard time getting Assurant to recognize my authenticity when I first tried to enter a claim. After having my pin reset by T-Mobile, everything went along great. From the ease of filling out the form to your response in shipping the new phone to letting me know you had received the damaged phone. All went smoothly and without incident and the new phone works great. Thank You.

They were great with customer service and they were fast and accurate. I am very Happy with them and will recommend them to the world. Also their instructions on what to do was great also and simple. I will never change my service.

I put in my claim and waited to get my phone because I was going out of town, looked for my claim and couldn't find it the next day. Turns out they needed more information from me but didn't call me or email me so in other words I didn't get my phone until after I left out of town and now I have no working phone.

Prompt, easy access and superior customer service. Able to easily switch over with full access. I was very happy with next shady service. I would remain a loyal Assurant customer... I will recommend a friend.

Received replacement phone that was defective, volume didn't work, phone makes a loud screeching noise when ringing or getting notifications or when I taking pictures. Phone have glitches, the screen jumps.

Well I went through the process. I was very fine about getting the phone within 2 days. But the day they said I will receive my replacement phone I didn't, so when I talk to you guys that's when I got word that the phone was on back order and I will just have to wait for it, meanwhile I have to go through the whole weekend without a phone. Wasn't a good thing for me considering I have a kid. The next day I got a email saying the phone is here at FedEx but still couldn't receive the phone until Monday and saying that they couldn't give me money back or anything for the inconvenience for waiting that long.

My experience was pretty good. They were fast in sending me my phone. My phone that the screen cracked was brand new, as the one I received as a replacement was a reconditioned one, it works but there are times that I have to restart the phone as it freezes up. My phone never did that. We shall see. I will give it another week to make sure all is good.

**. Absolutely **. First you send us a broken phone that is supposed to replace my broken phone. Not okay at all. Then on top you gender me and my experience after I tell you no to gender me at all. So yeah I still don't have a working phone for my boy friend at all. I sent the other phone back yesterday to still be told I have to wait. And to be giving wrong information again. On top of that I am really pissed off.

Customer service good. But the Product The that we got doesn't work. Took it to the metro store so they could look at it and it's the phone. Called Assurant 11/15/19. Talked to Kevin about it and I'm still waiting on the email so I can send this phone back. Need the replacement before this Saturday coming up.

2 times my order was immediately returned upon reaching the local UPS facility. And the 3rd time. Both times I called to reorder my information was never processed. Finally the 3rd time on the 3rd phone I received it. But not after I left the country to go to work. Guys suck.

At the time of switching on the broken phone I forgot to extract the SD memory and when I called to expose my situation and they said they could not do anything, that is, I lost all the information. I was willing to pay the shipping. It was an important information for me.

I first visited a T-Mobile store. They determined that my phone plan covered the loss and gave me a card to contact Assurant. I had problems with the phone number but the online process was great. I was very pleased with the speed of replacement.

Great experience, very fast, next day delivery. The device is new, exactly the same as before. The customer service was very attentive, polite and helpful. I was away from home and worried to be without my phone. However it was ok. I Would recommend.

Everything went well. Just wanted to get my phone the next day like I was told but I didn’t. My phone came switching everything over to the new phone was fine also. The representative was nice that I spoke to. I was glad my deductible was much because a repair place wanted more than T-Mobile.

Was very easy to turn in the claim. No problem at all. Received replacement phone quickly. Was glad I checked it out since I was misinformed if I could file a claim or not by US Cellular. The person I talked with was very patient and answered all questions.

Assurant helped me out in a major way. My Apple Care had expired this past June and my daughter had pretty much drowned my phone in mop water but Assurant was there to save the day. I didn’t have any money for a new phone and they took very good care of me. Thank you Assurant. I will be back!

The entire device replacement experience with Assurant went well. They were prompt, the initial entering of the information was easy. The only difficult part was when they requested additional documents to be uploaded into their portal, was a little difficult to figure out but once you get passed that the entire process was great.

The ease of returning my old phone and getting my new one was super simple. The website was very easy to navigate. It came in quickly. Sending the old phone back was easy as everything was included when they sent the new one. I literally had to drop it off at the local CVS.

Made claim, Sunday 3 November 2019, sent what was needed on Monday 4 November, said it would there in 24 hrs, called numerous times over the next three days, same rubbish, once you have a tracking number, you will know. On the Thursday I had enough, after more rubbish from some lady, so asked for the supervisor, who was a real gent, apologised for the delay, saying they had no phone in the warehouse for me, so upgraded me to another phone, which was nice, only for it to turn up with no charger, or cord, seeing this phone has a type C cord and my other just the normal android cord, so I had to go out and purchase one, which I think is a little wrong. So all in all not the best experience, but I'll live and as the subject says, thanks to the supervisor, whose name I have forgot...

I went thru all this and at the end the issue happen after 2 year the phone crack a little and I paid for full and then with deductible it came up a price for a newer phone and not a refurbished or older phone which cost was “only” 150$. Hope someone agrees with me. I’m not complain about the service, was outstanding but the deal is not so good. I will cancel my insurance anyway. I will pay for the full price if I have too. Thanks.

The process to replace my cell phone was very short and timely. I customer service I received from Cristy in store was informative and appreciated. Everything was done in a short period of time without a lot of miscommunication. I appreciated the process being short and not time consuming.

Only issue filling claim was sending copy of my ID. Had to call for help twice (once via phone, once via online helpline). My caseworker was finally able to get it sent. Phone arrived on day promised.

Always professional and helpful. Damaged my phone twice and received my new refurbished phone within a couple of days. Fast and diligent. Assurant phone insurance is the best out there. Never disappoints.

I appreciate the professional employees that helped me, online it was difficult to complete deductible payment so it was repeated 3 times and failed, finally spoke with a representative and completed payment, also they had wrong address and last name which was frustrating.

Agents were efficient and courteous. They showed professionalism throughout the process. I was highly pleased with their knowledge and communication skills. The phone was delivered in a timely manner. Great job.

Thank you for honoring your policy. The professional way that customer service handle my claim was amazing. The (24) delivery of the replacement is something that I will share with others. Thank You.

My claim took almost a week to get processed and a new device sent. It took 4 separate phone calls and each person told me something different as well as emails telling me my claim was denied. Super frustrating. And we also received a refurbished device even though the claim was against a device that wasn't even 30 days old.

I have never received my replacement phone within 24 hours, something ALWAYS comes but this time I waited EIGHT days for my phone, it was INFURIATING to say the least and on top of that I received the wrong color phone.

I usually don't do feedback surveys but I received an email stating "Thanks for choosing Assurant"... I didn't choose this company, I am a T-mobile and I had no choice, no just that but Assurant gave me 2 options... 1- I take what they where giving me or 2- I just don't do business with them and go through T-Mobile, mind you I pay 24.99 at month to this company just to be treated they where doing me a favor. VERY dissatisfied. Thank you and good luck if Assurant handles every customer interaction like mine, this company won't last long.

I like the service. Very good service and they do it very fast. Complete the process and easy to complete this process. I recommend to the owner on this insurance is the best in the world. Thanks for your help and cooperation.

I've had to call several times about the same issue. A couple of times the representative was rude. Another time, the representative didn't have a clue on how to do their job, I had to be the one to walk them through. And the refund process is horrible as well! I've called three times about it. And the last representative was the only one that said it would be a check. This company is sorry and needs to electronically refund people's money! I am very disappointed with this company! I pray I never have to call again.

I don't have the order#. The first time I called the analyst was not very helpful. He transferred me and I was on hold for 30 minutes and had to call back. The second time I was taken care of and my phone arrived quickly. Thank you.

I have been paying my insurance for 2 yrs and when I finally need a new phone they gave not 1 but twice a salvaged phone. In my point of view the insurance is just should only provide with new things because we still pay for insurance and over time I am pretty sure it could accumulate to pretty good money for them to give us a new phone. I am not satisfied with what I got and I will be letting T-mobile know to maybe in the future get a better insurance than this one. And for the stars I cannot give this insurance any stars but I am going to give them 1. Hopefully things change.

Everything was easy peasy and getting my replacement was zero hassle. I had never needed to make a claim before and assumed there'd be hidden fees and snafus... but no! $99 (for my claim) and smooth sailing all the way. Thank you!

They randomly marked my claim for further inspection, would not tell me any reason why, called back multiple times to try to figure things and always had to go through putting info in through the automated system only to be asked all the same info again only to be told half answers. Then when they finally approved the claim nobody called or emailed me to say it was ready. Went back to the store on the 8th day from my claim and had to call and go through the automated system and the staff to finish everything. The staff at the Metro store were all confused as to why I was having so much trouble to take care of a simple overnight claim. They kept asking me questions which neither of us could explain. Nor could Assurant staff and management. I am highly pissed off and will never use their fraudulent service again. Amanda

I was lost without my phone but once I began the process with you then it was better and fast and friendly too. Ty for saving me money and time. Anywhere else this would have destroyed my livelihood. Here it cost me less than a week and small deductible and the phone itself is awesome.

Operators on the phone was pleasant. Employee in the store @ Pearlridge Mall Hawaii was so AWESOME! He assisted me with my claim & made it a whole lot easier. My replacement phone came in right away. Would have been nice if a charging cord came with it being I paid $99 for it. Also I received an e-mail saying that I made 2 claims which on the first claim I just ended up upgrading from my V20 to the G7thinQ & the 2nd one was this one. So, I don't understand how the first claim is counted. I would like to ask if The G7thinQ that I received is a refurbished phone because this phone has some issues. The screen freezes up often or it blacks out. The home screen I have to turn the screen off & on.

This was probably the simplest claim I have ever filed for anything. Returning my damaged phone was easy as well. I love getting the delivery updates and confirmation that my damaged phone arrived back to Assurant. Thank you for keeping it simple!

Quick to respond and send me a reconditioned replacement phone within two days of filing my claim with Assurant. Phone had a cracked screen that occurred when it fell out of my coat pocket when getting into my truck.

I had a good experience with customer service; they were friendly and professional. I did not have any problems explaining to them what happened to the phone and they were helpful in explaining to me what needed to be done next with the phone.

Ok I have been without a phone for over a week. Between T-Mobile and ASSURANT. Spent 2hrs and 32 minutes and 10 different people last Friday evening. Took them that long to decide that the phone was under warranty and not an insurance problem. On Tuesday I went to the T-Mobile store to pick up my phone. Well between Friday night and Tuesday- the screen cracked. so, the T-Mobile store would not give me the phone because it was now an insurance claim with ASSurant. Ok- they were to send me a phone overnight... they didn't- it came ground. OK so now I have another phone send to me from the insurance company- I go to the T-Mobile store Friday morning to get some help in completing moving everything over. Well guess what. The phone they just send me is broken!!!! God bless the guy Kendan who was helping me- he really was doing his best trying to help.

Had the order stolen off my porch while I was at I called on 11/5 and told I had to wait 10 to 14 business days while UPS does investigation which I don't get. I'm now going close to 3 weeks with no phone since I had to wait till my VA disability pay to process my claim and now not sure what is going on. Last agent said that it depends on what UPS says which makes it seems like because the phone was stolen off my porch since y'all did not require signature I'm now with no phone after paying for it and insurance. I'm missing all kinds of important calls and if something happens to my son I wouldn't even know. Why are y'all not able to see that I never used the phone and blocklist the device and send me a diff phone.

Several phone calls I've made since receiving my phone, was met with the person complaining the reception was unclear. I chalked out up to being a bad connection. It became apparent to me it wasn't cause it's happening with people I call regularly having none before.

I was a bit uncertain on how to ensure the Galaxy was backed up. Once I actually started the process though it was pretty straightforward. Maybe include a set of instructions for backing up and resetting an S9+.

The representative was very patient and helpful in explaining how the process works. The phone arrived on the date the representative stated. They explained what the cost was and explained about sending the current phone back.

The new product was received in the old product was returned with ease. Customer service was helpful friendly and knowledgeable. It was a flawless experience. I would definitely recommend this service to a friend.

I never received my package. It's now been through three delivery companies, with four tracking numbers, and nobody seems to know where my package is. This has probably the worst service I have received in a long time.

The phone didnt come on time and was delayed. Also, the phone has lines in the background with different light settings or if I view certain content. The phone gets stuck here and there, especially when typing. I cant back out unless I turn the phone completely off. Not sure if these problems will get worse over time. Disappointed. I know it's refurbished.

My experience with Assurant was very good. They are very professional, always answer the phones. They process my claim fast and I received a quick response, I got my phone overnight, highly recommended.

I was able to get a new phone within 24 hrs. Great service. The phone was a refurbished I seen, but in good condition. The process was easy and fast. They gave me a week to transfer all my stuff to the new phone, which helped tremendously since my schedule is hectic.

Making a claim on my damaged phone was so easy to do. It was done quickly and my new phone arrived the next day. I thought they were only going to replace my broken screen, but they sent me a new phone instead.

I am very satisfied with my experience as a first time Assurant customer. Although my device was delivered later than expected, I am happy it was not harmed and the transfer was a breeze. Thank you Assurant!

This was the worst insurance company I have ever worked with. I will never refer my friends to T-Mobile because of them! The customer service and communication is completely ridiculous! I have never had to wait so long for a device thru any other insurance company. This company doesn’t even communicate within reasonable time frames nor do they follow up as promised!

They were surprisingly fast and quality was superb. I would definitely recommend for everyone to have this service. I thought I would be without my phone for weeks and I got a brand new phone over a weekend.

I had a good experience with all the customer service reps when I called. I think that the only feedback I would give, would be a quicker turn around, even if that means an extra charge. I filed my claim on Friday at 2pm and I didn’t receive my phone until Tuesday night, even though the rep told me I would receive it on the next business day, which to me meant Monday.

I needed a replacement phone ASAP, literally a day before out of country travel. My initial claims agent was sweet, super polite and helpful. I was accidentally directed-system glitch, not staff error-to a random customer service agent. He was also sweet, super polite and helpful. I could not have asked for a better experience. I received my replacement phone the next day, as promised. Mailing back the phone USPS when I returned was easy as finding a mailbox. Great job all around???