Assurant Phone Insurance Reviews

The phone representative was pleasant and helpful with me getting a replacement phone within two day. I appreciate that it was easy and simple, friendly to have conversation. Thank you for continuing to change the experience.

Everything went smoothly. No major complaints. I received the new phone in excellent condition and the necessary packaging and information to return my damaged phone. My only complaint is the use bbn of USPS to return the damaged phone. I ended up paying extra to use Fedex to make sure everything gets documented thoroughly and accurately.

This was the worst experience ever. You shipped my phone to the wrong address. Then you immediately asked for the phone to be returned. I had to drive to another city and intercept the return shipment. I lost several hours out of work costing me hundreds of dollars in lost income all because you can't seem to hire people that can speak clear English. I gave you the correct address several times and Tmobile also gave you the correct shipping address. But you still ** up.

I received a defective phone replacement that T Mobile could not program or transfer my data. They sent me away. I called Assurant who said I waited too long after receipt of the new phone to have them honor the replacement. The rep said 7 days. The Assurant greeting system said 10 days. Nowhere on any of the paperwork that came with my replacement phone says it is time sensitive. I do not have a copy of a policy. I took my phone to TMobile after the dates you offer. Now Assurant tells me they will not send a phone that will work because I waited. I am cancelling Assurant insurance on both my phones, and I will never again trust you, and I will tell everyone I know what you have done in taking money in good faith and sending a defective phone, and then refusing to send one that works. Shame on you!

I had to use Assurant to replace one of the phones on my account, due to a cracked screen. Contacting Assurant was easy and the process of getting a new device, as well as returning damaged one was straight forward. Assurant representative was informative and professional. The replacement phone came in less than 2 days.

Customer Service was awesome and very professional and absolutely I will recommend your services with my friends and all my family. The process was very easy and I received the unit very fast and with no delays at all.

The whole claim process went smooth and the representative on phone was friendly too. The time frame between the loss of phone and receiving the replacement was minimum than I had expected. I would appreciate the service of Assurant Phone Insurance.

Ref #41407053, Replacement of a iPhone 8plus 256Gb, bought from Costco Canada. Complaint filed with Assurant max and recd the placement device within 3-5 days. A device which was refurbished and NOT working. 1st email sent to Costco on 23 oct 2019, requesting a follow up from Max Assurant - CSR who took the call, was sleeping while talking and she later apologized. Requested a Call back from a supervisor - James ** # 1 877 699 1355 extn 4189260. After leaving a VM. 3 more voicemails were left till 25 November, after which I reached out to Costco again.

Thank you for Assurant, my device is working very well. very grateful to have you added to my account. I recommend anyone to have Assurant with their phone very helpful and they solve the problem. Thank you.

iPhone 8 plus replacement. I have had the replacement phone now for about 2 weeks and I have noticed that the phone has issues, when making a call it appears to be full of static and the person I'm calling has trouble hearing me. Also I'm having the same issues with the phone when I'm receiving calls. It is full of static and I cant understand the caller. I'm very dissatisfied with device. Now the refurbished phone has problems.

I filed a claim concerning my phone. It was taken care of in a timely manner. I appreciate the quick response to replacing my damaged phone. The customer service was great. Thanks for your prompt service.

Great service. The replacement phone arrived next business day in excellent condition. I was able to send the broken phone back today. It actually was a surprise of how easy it is to get the phone fixed. The only issue that I have is that the price to fix the phone is not clarified. It was my understanding that this work just like AppleCare. Applecare screen fix is 30$ compare to 100$ from Assurant.

I've made changes to my claim but they aren't reflected in the Track Claim Status portal. I did not receive an email with a new mailing label. The only way to get one is to check the claim status. I can't be sure that this mailing label is for the update since it hasn't been documented in the notes. The details need to be more transparent.

I used your services when my phone fell and the screen broke. I was able to have a replacement phone within a few days. Due my screen being broken I had to wait for the battery to die before I could send it back since I couldn't turn the alarms off.

Fast and friendly staff, had my new phone within 24 hours of making the claim so I never went without it. When the phone came in there was the return labels and envelope to mail my old broken phone back with details on how to do it. Very satisfying with the service. Would recommend to anyone.

I lost my phone quite literally the first day of having it insured and was worried that would be and issues. It wasn’t and the entire process was quick and easy. Definitely would recommend that everybody use them.

So I was very happy about how quick you took my money and approved the replacement phone, but I am furious that you sent it during a holiday and then said I have only a week to move all my info and send back the broken phone or you would charge me 990 bucks,,, dang folks,, I got it Wednesday before Thanksgiving weekend, we left that night and got home Sunday the 1st,, there is no way for me to complete the change over and get this bad one back to you before the 4th,, you need to give me more time. This is unacceptable..

The representatives I spoke to were very helpful and couldn’t have asked for better people to attend my call. The shipping is super fast and the deductible is reasonable. Payment and processing time is super fast as well.

Experience was great other than the return of old device within 10 days. I was out of town and could not drop old phone in mailbox until today which is one day later than requested date. I think the 10 days should be work days and not include weekends or holidays AND it should be from date of activation not date of shipment.

Although my claim went in on November 20th at 4:18pm and I was guaranteed next day delivery, the phone was not actually delivered until November 25th (that's 3 business days). Numerous calls to Assurant and UPS proved worthless - each putting the blame on the other, and I know the package was sitting in the local UPS location on the Saturday morning yet still not delivered until Monday. That is totally an unacceptable way of doing business - a guarantee is a guarantee. I felt Assurant did nothing to have UPS deliver the package upon receipt at the local location - as I could not be the one to authorize that. Basically, I am very disappointed in Assurant and would never recommend them.

Was very satisfied with the CSR that assisted with the order. Order was delivered timely. This was HOT to get the replacement. I had a phone that would no longer charge and need it all day long for college and work. Even though this is a refurb, so far it seems to be working well.

The agent who helped me has a lot of knowledge about my problem, a lot of experience and courtesy. Thank you for all your help. I will keeping buy it insurance from you in the future. Once again thank you.

The agent didn't do enough to help me getting a different phone. The Tmobile representative was also on the line and we both were disappointed. We thought the Assurant rep could have explore other means to aid.

My experience with Assurant was good. The only issue I had was entering information through the automated system it would not work. I had to speak with an agent who handled everything with great satisfaction.

Customer service rep very friendly, easy to understand, and he easily understood the issue with the phone after it had been dropped. It was explained after the phone dropped it was only working intermittently blocking all service. There was no hassle to replace the phone. The new phone works great. Thank you very much!

Good afternoon I am very, very disappointed at the service as a client. Throughout the week I spoke to so many different agents and all with multiple stories about my phone. In the end they sent my phone to an address in Ohio when I am from Laredo Texas. Now they said, "Don’t bother us until the next 3 to 5 business days so we can continue your claim and send you another device." I have been since the 21st on November without a cell phone. It’s currently December 1st and my issue is still not resolved. I attached pictures of the hours I waited on hold with poor customer service and that’s just one sample of my multiple attempts to communicate as well as the wrong address on my device yet it seems like it’s all my fault. As a client I feel cheated and let down and extremely dissatisfied.

Naomi (the representative) was very professional, helpful, and explained everything throughout the entire process. I would most definitely recommend my family and friends to Assurant. Keep up the good work guys.

First of all, having to pay for Assurant was not a choice. Second, we selected and requested next day delivery and not next business day delivery. Due to many efforts to have you rectify the situation, you could care less, basically called us a liar. We finally received the phone on Monday, not Saturday. Piss poor customer service!

Never received my package, was told a knock was not heard by family members only was left with a slip on door to pick up at a unfamiliar location underneath a desolate bridge. Could not reach FedEX store directly to understand Holiday changes that interfered with store hrs and could not request redelivery over automated phone, nor could reach a representative at any time.

iPhone stolen, claim submitted and approved very quickly and the new phone arrived within 2 days. My only complaint is that overnight delivery was not available. If I needed my phone for urgent business, it would have been a huge problem. I think you need to remedy this problem and offer overnight any day not just weekdays. People use their phones for everything now. Luckily this was my son's phone and not myself or my husband because we use our phones for business.

It was a great experience because of the fantastic response to customer's claim. I hope the company keeps the commitment to deliver good service. I was expecting new phone but I got refurbish one instead.

The best choice is Assurant!!!! Super fast, friendly and perfect. I made my claim on the website and was super easy just take me a few minutes!!! And after 2 days my claim was approved!!!! Always the best.

Service was good. I just wish it wasn’t such a lengthy process!! This is my second time using your service and both times the call took up to or over one hour which seems excessive!! With all the security loopholes it seems easier to catch a flight somewhere than to get a replacement phone that I pay for on a monthly basis.

After 2 years, my cell phone broke along the bottom edge. Using the insurance as recommended by T-Mobile, I received a replacement. When I purchased the insurance, much of the decision was based on being told I would receive a "new phone". This was not the case. As a matter of fact, I could not even purchase a replacement protective film to cover the screen (Bell Road and 3rd Street) as they do not carry "old parts". So, now I am the owner of a "used" phone, and no screen cover. Somehow I fail to see what worked out for me. Perhaps the best strategy is not to "believe" and buy the insurance. It may actually cost less to just buy a new phone. My number is ** if that helps you reference my account.

My purse was stolen Nov. 18. I live alone and do not have a house phone. When I called to replace phone, I was told that I could ONLY pay the $100. Deductible with a credit or debit card. I had neither, since all my cards had to be canceled. Went to bank, got a temp card...couldn't use that because it didn't have the security code on the

It's easy and super fast. Reliable and very easy steps to complete the process. 24 hours phone customer service. Easy question to answer and not give you hard time. It's my first time and I am very satisfied.

Lost my handset. Assurant was able to replace it in 24hrs. Was so happy and thankful despite bad weather. Was really impressed. Would definitely recommend this company to most of my friends and co workers.

I request a new device instead I get a used or refurbished. Just send the phone and that's it no charger no cable no ear phones. Also the the low volume button is not like the upper volume. Is like loose or over used.

My experience with Assurant was excellent. Called to file a claim for my damaged iPhone and received a replacement phone the next day. Had my new phone up and running that day. Definitely worth the money for insurance.

I would give my experience 0 stars if I could. My claim was submitted on November 4th for a second time. The supervisor I was speaking with said the original claim had been entered by an Assurant employee incorrectly so she canceled it and opened up a new claim. A T-mobile representative was also on the call providing a variety of information to the supervisor. However, a few days Iater I received an email asking for more information, of which had already been provided. I submitted the requested info a second time. Then I received another email asking for more information which had already been accepted. In the end it took over 3 weeks to resolved this issue and to receive a replacement phone. It’s an unacceptable amount of time.

Easy process to file a claim and exceptionally fast delivery of new device. It was nice that return packaging was included and also that the phone came with a new SIM card and was registered to my account already (all I had to do was call customer service and the IVR processed the change automatically). You guys really thought of everything!

Got my phone right away with easy instructions to send my old one back. Piece of cake. Would recommend Assurant to anyone.. I have taken advantage of their insurance twice now, and has been a smooth process both times..

My claim was processed quickly without any issues and I received the replacement phone the very next day. Had to make this review longer so it would let me post it. Next time I won't bother leaving a review.

My son’s cell phone was having issues.. I called Assurant and not only did they send me a replacement phone, but it was delivered in less than 24 hours! Very efficient and cooperative throughout the whole process!

I called to check about my claim and has sent my drivers license in with claim because my husband was at work. I called the following week and a representative told me it would not hold my claim up even though I was only an authorized user and not account holder. The following week I received a call saying they needed my husband's drivers license to process claim. The misinformation I received the week prior held my claim up another week longer. I also do not agree with receiving a refurbished phone when my phone was only 6 months old. That is a very stupid policy. If I had other options for a cellphone carrier in my area that was better I would cancel my service.

I called and reported a incident for my broken phone and my complaint was approved immediately, with a low deductible fee, and free next day shipping. I am definitely more than satisfied with the service I received!

My experience was with Assurant was great. I didnt have the money to do everything in a timely matter. But they worked with me and where fast and very polite on everything they did. Would recommend to anyone.

Your agents were very courteous and patient. Very knowledgeable. Kudos! They helped in every they can to facilitate the process. I was very satisfied with the way they handled my claim. They processed it fast too so I didnt have to spend a lot of time on the phone.

Your customer service representative is NOT professional, and did not take time to explain the claim or any questions related to the claim. Very UNPROFESSIONAL. The shipping of replacement device is on time, and accurate, so this is the reason I gave a 2 stars.

Been at least 2 weeks. Haven't received package for some reason. I called and they said it was returned. Now I'm still stuck with broken phone. I called customer service almost a week ago and still haven't received phone replacement.

Claim process was completed quickly and easily by phone. Replacement arrived safely and promptly the next day. We were able to get help with transferring data to new cell phone at Spectrum store in Madison. Thank you!!

My experience with the company was excellent. The Assurant was fast with a new phone. I so glad I have this insurance and I will recommend my friends. I have this insurance company for different house appliances.

Absolutely the worst. I still have yet to receive my device.!! I submitted the claim and was sent a device in 2 days which was excellent. Little did I know it was a refurbished device never was I told that was an option. The only reason I found out was due to the scratches on the device and a slight dent on the corner. I called and was told to send the device back that as soon as I would drop it off at the post office they would send me a new device that was about a week ago and I still have no phone. I absolutely hate how difficult they are making this for me! Not one thing has gone the way they said it would!!

We were very disappointed with the service given to us. 1) T-Mobile had my dads phone rated incorrectly. Representative claimed I could have it corrected to the correct tier and then call back and my deductible would be adjusted. When the tier was corrected Assurant did not correct the deductible and it took one week to sort this problem out and get a new phone. Very disappointed with assurant.

When I called my phone would not turn on. I had dropped it and it wouldn't turn on. Your people were very helpful and friendly. Seem to be pretty fast service to getting through and they told me it might be two or three days and I have my phone the very next day cars. Real satisfied with them.

Assurant respond to my problem not fast but very good. I'm very grateful. I receive replacement device. It’s in good condition. All representatives was were kind. Thank you so much assurant. I would recommend to my friend.

It makes such a difference when you have a great insurance company like Assurant. Very timely, accommodating and very nice to their customers. They really make sure that you will get the service that you need and they don’t make things complicated.

Simple to use online form submission, received phone next day. A service far above the normal. I have been a T Mobile customer for over 15 years and have had nothing but great service and equipment. I will continue using this service for years to come with these cell service wars.

Damaged return Samsung Note 9. It was easy and fast service. But the downside is the product is refurbished. It was shipped the following day. Phone have cracked screen even if screen protector was installed, so I have to file a claim.

The Claim was really easy to do. The price for the deductible was fair for the unit to be replaced. The unit arrived the next day, in conditions. Sending back the old broken unit was also easy, with the enclosed paid shipping envelop they sent me. Really happy with the service.

Horrible experience. I purchased the insurance for a phone and when they sent the replacement they insisted I return it to them the same day or my card would be charged $2000.00. Really? At first I could not find the return label and they wanted me to go to the public library that day to print it from my email. I explained I would not open my email from a public place and again they told me I was going to be charged. Metro PC's would not intervene and I had to cancel my credit card after I returned the phone to make sure it didn't get charged.

WOW! You were AWESOME! The claims lady I talked with on the phone was friendly, knowledgable and helpful. I had my replacement phone THE NEXT DAY! THANK YOU SO MUCH! You guys are amazing!!! I highly recommend you.

Assurant made the process fast and easy. I received my replacement phone the day after filing my claim. The customer service was great. Each time I called, they were friendly, knowledgeable, patient, quick and reassuring. Overall, I was very happy.

I received a LG 4 as replacement for the LG STYLO 3 PLUS which was mechanically broken. First off, the LG 4 phone is OBSOLETE. No store carries any phone cases, chargers, cords, car chargers, etc., or any accessories for this phone. When I called and explained this to a representative, I was informed that the LG 4 was comparable to the LG 3 PLUS. She said if I didn't like the LG4, they could look around and see if they could find me another LG3 PLUS! What, are you kidding me? I said I should have been sent a LG 5, she explained that considered a upgrade.

Process for submitting a claim was easy and intuitive. I received a response right away. Replacement device was delivered quickly in new condition. Packaging was more than adequate for protecting device in transit. Thank you.

I found that the phone was experiencing an expansion of the case due to battery issues, and you were able to get me the exchange phone basically by the next day. I need the phone for business and you came through nicely.

Thank you for a great customer experience, and rep. The replacement phone arrived very fast. Thank you guys for all that you do. Im very glad that I do have insurance on my devices. I didnt have any hassle at all.

Got my replacement phone less than 24 hours. Everything's great! Phone looks new and is working great... Thank you. So worth the insurance. I was afraid refurbished or not? Right now I don't care. It looks and feels new and it beats the shattered screen.

The Battery life in my replaced device is terrible! It doesn't last for more than two hours. I don't use it a lot during the day and it dies by noon. Not Happy with my replacement. My other phone lasted all day!

Overall Assurant was very efficient & helpful. We got the replacement phone within days of the call. The only problem I had was T Mobile did not notify me that there had been a change in the deductibles.

Zero stars if that was an option. Was told wrong information, sent to the Apple store instead of filing my claim after spending hours on the phone. Then At the apple store, hours later, was sent back to Assurant finally. Some of the poor service was from T-Mobile as well, however this has been a nightmare and I hope to never deal with this again.

The service was quick, accurate and courteous. Thank you very much. The insurance saved me hundreds of dollars. I have filled a claim with Assurant for a home issue and this company is tops.

When I called in an hour after my phone was stolen on Monday, the lady on the phone was very rude. She told me I would get my phone overnight like the T-Mobile associate had told me. The order got processed the next day and then the delivery was set for Thursday. I called back in and turns out the person who took my call never hit the expedited button. And nothing was done for me. I even paid a premium of $250..

Replacing a lost watch. The process that takes to get a replacement is way too long. Also, the product will be used and might not work properly. My status is approved and I am still waiting for my device. It has been 10 days already.

My phone dropped at work and I called T-Mobile ASAP. They transferred me to Assurant and they were super helpful with everything. My replacement phone arrived fast and was an easy process. I'm happy with how the whole service was.

Top of the line service and excellent customer service. Fantastic job. People were very nice. Very little wait time. All employees were here concerned and really wanted to help me. All seemed very happy in their jobs.

This is the worst experience I have ever had. I filed a claim on November 19th. It is November 27th and I still have not received my phone. I have called to try and cancel my claim and they won't let me cancel it or file a new one. They tell me they can't do anything until the phone arrives. Who knows when that will be.. I don't even want that same phone anymore. Who knows what that phone has been through since is hasn't arrived!

Phone was sent within two days which I gladly appreciated the hurry, upon receiving the phone, it started. It had been looked over and found to be in great condition. I noticed a small crack/ cratch in the screen and looked harder and seem two more light scratches. I didn't return the product due to needing it right away for work and it was a pain in my ** trying to activate it even with using my old SIM card and not needing the replacement. I had no other phone to call from and Metro store wanted to charge me 17 dollars to activate it. No way to call and have it activated from the replacement device.

My son's phone was stolen and I received a replacement. I had some trouble the first time I submitted the claim because I entered a phone number that was one digit off. I was able to call and a representative helped me resubmit the claim which was processed quickly.

I attempted multiple times to do it online but could not get it done. Chatted with an agent who did it for me, went through, paid deductible, waited 5 days for new phone. They didn’t ship it when I paid, they shipped it when I called to find out the status.

The customer service was very kind and helpful. He was able to resolve the broken phone issue. The new phone arrived quickly, around 36 hours due to the late hour we called. I was very pleased with the service this company provided.

The replacement process was easy to get through. The representative that I worked with was polite and keep the process moving forward. Great experience overall especially considering that the original device was buried in two feet of waste material and not recoverable.

Very bad customer service! Was trying to get my phone changed, because they got damaged, and it took them forever to get it right. They have made the wrong claim on the wrong phone number. Too many mistakes and wasted lots of my time!!! I have canceled my insurance for all my lines because of it.

First of all it took 19 days for me to receive a functional device. My name is spelled wrong when I receive it which I do not understand because I have spoken to these people numerous times since I made the claim. The service was terrible, the wait time was excessive and the first device I received was defective and came 15 days after I made the claim. I called my cellphone provider and asked to remove this insurance. There is no reason to pay for something that will NOT help when you need it the most!

The online claim process is simple and straightforward. Loved it. I am absolutely glad to have insurance coverage on 3 phones. I would definitely recommend it to family and friends without hesitation.

The service was really good and prompt. The person that took my call and my claim was nice and knowledgeable of the problem & claim. The wait on my first call was not long at it all, I really recommend the service you guys provided.

Great customer service! Helped fast and finished the claim really fast! They wasted no time and the fact that I received my phone one day later. Same day shipping, i was without a phone for only a couple hours! Well recommended insurance.

Thank you. I appreciate you. It has received me my phone but it was buy off but I didn’t request unlock notification email after was stolen and you sent me next day. When I get email from T-Mobile they said it will unlock 40 day after but you guys did well. Thank you.

Service was not what I expected after being a customer for almost 12 years. I had some issues with delivery and wanted to Express my concerns but, the representative was not interested. He told me that I had to go to the website to complain or give my feedback. I was really disappointed after paying 249.00 with the condition of the product that I received. I am considering canceling my insurance.

The whole experience was pleasant. Person who helped me was great and very helpful. She answered all my questions. Phone was sent very quickly. Got to me in three days. I will recommend this company to friend's and family.

Customer Rep was very helpful and the process was explained to me. The device arrived as promise and it was easy for me to transfer my information from one device to another. The phone is working very well.

Excellent service and prompt. I was quite pleased with the entire transaction. The customer service was great, no hidden fees and I received my phone right away. This is much appreciated in an industry loaded with hidden fees. Thanks.

When the device arrived everything was good. Fast delivery. The only thing is that the screen in the device went out. Didn't know what to do now. There is no damage to the phone. Just that the LCD don't turn on at all.

Assurant was quick about replacing my device.. However, they shipped it the wrong apartment number, which didn’t matter, because the UPS driver left it in the wrong place anyway.. My problem now is, both Assurant and UPS have determined my package was lost/stolen, yet neither company will admit fault. This has caused both companies to launch “investigations,” that will take 14 business days. The sad part is, both companies are speaking to me as if I’m a nuisance whenever I call. I’m a very UNSATISFIED CUSTOMER, to say the least.

I got the replacement and of course upgraded. Love it. A different charger, no case nor screen protector..some of the required features. I thank you. I know I wanted to rate 5 stars a company that strives for satisfaction. I traveling to Vegas's Thursday.

I was very happy with the service I received from Sarah regarding my daughter’s audio issue with her phone. A replacement was sent within a couple days. Sarah worked hard to resolve the issue after some misinformation was given to me in a prior phone call.

Thank you for taking the time to read this.

My daughters got lost her iPhone 8+. Called Assurant insurance. Sent a new replacement. Only paid $249. Thanks for I bought the assurant. UPS delivery mess up. Didn’t receive on time, pick up the package at asset's point location.

Phone was not functioning properly; customer representative was helpful in explaining the policy, process the claim fast, replacement was easy, phone arrived on time, had no hassle in the process. Am pleased and happy.

I called in to the claims dept. for a new cell phone; My son had accidentally dropped it on concrete and it stopped working. The process went smooth; answered a few questions and was told I should receive the new one in two days. It came on time. I just sent the damaged phone back in a prepaid small package.

Service was horrible. Supervisors and reps were horrible. You all sent me a defective phone then told me go 2-3 days without a phone 'til you mail me a new one. Then told me I could pay 5-10$ for warranty. After I just paid $99 for ya’ll to send me a phone that Glitches out and doesn’t show me my calls. Have to turn it on and off. Horrible customer `service. And supervisors don’t listen or pay attention. No empathy.

The company handled my concern with full consideration and on a timely manner. I received my unit earlier than expected with complete instruction. They didn't give me a hard time in my claim. I am very happy that they resolved my issue in a short span of time. I am 100% satisfied and will spread the news to my family and friends.

Very Happy with the service. Happy with the the operator I talked to - knowledgeable, understanding and non judgmental. Services were easy and convenient. So glad that I did insurance with our phones.

Sucks. Deductible so high and can not explains why. I pay a insurance thinking my deductible is a low amount. They sell this insurance make you believe if you needed is worth but I ending pay 10 times more than what I be tell. I could buy other cell for cheap of my deductible. I don’t recommendable this insurance. This is the second time the I buy this insurance yes to get my money for free because at the time I needed they not respond and always find a way for them not to cover or charge a ridiculous deductible.

I was suppose to receive my device within a few day. When I called to check progress I was told my device was sent to an address I hadn't lived at in over 4 years. I'm not sure how this took place when I confirmed my mailing address to the agent when I put my claim in. This mix up caused me not to receive my device until an additional week later. So in total it took approximately 2 weeks for turn around when I was told guaranteed 14 hour shipping and a few days after that for delivery.

Got contacted by a representative and the issue was solved.

Promised a Note 9 (164gb) bc Note 8 was not in stock. Cassie at Assurant put wrong address and it got returned to sender. Assurant refuses to send what was promised to me. Supervisor still has not called me back (Yolanda). Promised another supervisor call back by Tues by 5pm.

I called T-mobile and got a number to the insurance and the process was easy and fast. I would recommend it to anyone. The replacement phone was easy to claim and it was so easy to talk to about my experience with the representative.

The experience with Assurant has been relatively smooth. I received my replacement phone very quickly. Filing the claim through the website was simple and seamless. My only hiccup was with returning the device. In my package I received, an addressed cardboard envelop to Assurant, which said if shipped in the US, there was no postage necessary; but I also received a separate FedEx shipping label, that had a different Assurant shipping address. I was completely confused. I sent back my device several days ago without the FedEx label. I have yet to hear back if it has been received and I'll be upset if I get the $1500 fee if they don't receive it at the correct address. It would be great if someone could reach out.

I called in a insurance claim damage found. Long story short the processing time was long. I had to make over 10 calls. Okay about 7. It is all in your files. Please look up my account and read the report. Tmobile had to become involved. This should never happen to a customer. I did not feel like you represented me when I pay a fee per month for your service. So displease and the end after tmobile got on the call things change. Bad service.

Phone replaced after dropping in ocean. Was not able to recover due to the phone being 40 feet under water. US Cellular representative at Longview office was wonderful and called number for me, helping me set up each step of the way!!

The person who attended my call professional and she is trained for customer service. Friendly and she resolved my case quick and sended my device fast. I am sure I will keep this service for more time. Thank you I can keep trust in this insurance.

My life is so much better now that I am not cutting my fingers as I use my phone and I can also see the whole screen!! I use my phone as a life line to the outside world. I will forever cherish it after seeing how bad it is to have to use it broken or pay to replace. The screen is very smooth.

My little sister lost her iPhone 11 Pro Max and it got replaced in a week. The customer representatives that I talked to were all professional and knowledgeable of their job and very patient with me. After 4 days of waiting time, for them to check my ID and everything, I called them back and just 3 days later on, I received my new device. I would assure all my devices with them and highly recommend them.

No problems reporting and process was quick and friendly. Didn't give me a hassle or ask too many questions. My phone was replaced and I received it within a couple of days. New phone working great.

All was great until it came time to pay. Got the email and from then on it was not simple. The software has you start all over or read around and figure it out. I just called back and spoke to a person and it was easy. If you want people to pay you must make it simple. Click the "I want to pay my bill" on the first screen and up comes the fill in the payment screen. Thanks.

You help in replacing my son's stolen phone was wonderful. After it was to be dropped off the house guest refused the package. She didnt recognize my name. I was frantic when I heard about it. I didnt even know what to do next. I called and your customer care representative calmed me down and walked me through everything. Another phone was sent to my son and my world is back on track. My son will be starting his last semester to get his Bachelor's Degree in a couple months so I am very grateful for all your help.

Great and smooth. I liked the experience. They replace the phone with a new one, and so far I haven’t had any problem. I am happy with the customer service. Thanks. I will definitely recommend it and use it in the future.

After making numerous phone calls trying to get the claim done I received a new phone and it was the wrong phone. My phone is a 64GB and I received a 32GB phone. After paying my $10 they now want 40 more dollars to complete my claim and give him my phone. How come nobody could tell me that in the first 10 phone calls I made? So now they want 40 more dollars before I can get my phone. I think it's kind of crap but I got to hold out until there should be more money coming around. If I'd known whenever I paid the ten bucks that it was going to cost me $50 to pick 50 instead of 10. Yeah I think this is kind of crap but whatever. And when I was making the claim they kept telling me that I didn't own the phone that I was trying to make a claim on. I was trying to send me something else.

Quick and easy phone replacement. My only complaint was I had trouble paying through e-check (online and via phone), which was very frustrating since my credit cards were stolen along with my phone. Please try to fix this service for future customers!

I was so happy and extremely satisfied with the service! From start to finish the customer representative was so helpful all the way down to the order delivery and being able to track it. Thank you guys so much for the detailed way you guys handle things!! You guys are truly the best in the business!!

The service and turnaround time were phenomenal! I would definitely recommend the service provider. I was impressed with how easy and painless the process was. I look forward to continued use from this Assurant product.

Anytime I have a serious phone issue and need to file a claim, they handle everything fast and effectively and the new equipment is shipped out the very next day! I like everything about this process!

I was honestly dreading the thought of filing a claim. The thought of having to endlessly explain and recite my personal information was anxiety inducing. However, when I made the call, it was so painless and stress free that I was upset with myself for not having since it sooner. The women who handled my claim was personable, helpful, and funny. I demand you give her a promotion. She made an otherwise unpleasant task tolerable. It is employees like her that keep you in business, don't undervalue them.

The only thing that could have gone smoother was the beginning letter with phone and contact information. I started with Apple care and then finally ended up with you. After that service was excellent.

I went to the store to get a new phone disappointed that I would have to wait for a new one to come in the mail. The employee in store helped me order online at 8pm and by noon the next day my replacement phone arrived! Quick and easy service.

I have been with T Mobile for a Long time. I feel as a Customer that I should have been given a chose to have what type insurance I wanted with my plan not just because T Mobile picked it. I have no chose but to give in to what that already been chosen for me to have. I feel that the rate plan each like other insurance pays for deductible if he don't use the insurance for over a period of time No you still have to pay a deductible no matter what. I feel that is not how normal insurance works for anything else.

I received a phone w/out a charge, usb card, or the key for the locked sims compartment after I reported a loss of everything to insurance. I was told to return the insured issue phone last Sat. and still don't have my PHONE.

My daughter phone was dropped and the screen shattered. I called T Mobile and was connected to Assurant associate. I explained the problem and gave them the information they needed. The new phone was received the next day.

Called in to report my claim and was assisted promptly. I was clearly communicated with and it appears that the Assurant team coordinates information well on their end. My claim was approved and replacement phone was sent next day. Easy to send broken phone back to them and an email was sent back confirming receipt of the old phone. Case closed. Thanks Assurant.

Thank you so much for processing my claim so quickly and all of the customer service reps. were very helpful and caring. I appreciate you replacing my phone with exact same. You made the process smooth and easy to follow. We will recommend you to Xfinity and other friends.

Very courteous and helpful staff! They were knowledgeable and efficient. Technically, they knew what to do and how to move things down the line. Good job. Thank you. We are up and running again so we are happy.

Customer service goes above and beyond to help you with your needs. Pleased with the quick professional service I get from your company. Thank you thank you. Have been with Tmobile and carried insurance for 13 years now.

My account was handed by an outstanding customer service representative. She was attentive to all my requests answered my questions effectively, then processed my request within minutes! I was very frustrated with my carrier, but she had the patience to answer my questions and put my mind at ease.

Last time my device got replaced for damage, they sent me the wrong one, much nicer one, so this time, I had to jump through hoops for 5 days to get it replaced. They did, but their mistake turned into my problem. I had to wait 24 hours for every step. They asked for a document, they had it in 15 minutes, sorry, it is 24 hours to process, usually 26 hours... Overall, they got it worked out and I only had to delay my vacation 2 days so I had a phone.

Your service sucks. Paid the fee, gave my new address three times and you shipped it to the wrong address anyway. When I spoke to your representative he said I would have to wait two weeks for an investigation. That would have been two weeks without a phone. Not my problem that y'all screwed up and I shouldn't have to pay for your mess up. I cancelled my insurance and just pray that I get my money back. If I could give less then one star, I would.

So my phone broke, wouldn't charge. So I put in the claim and had to wait two days for a replacement. I'm a heart attack servicer but very guarded and being without communication to emergency services is a real risk. When I pay a ridiculous amount to have this device I expected to be better served. Then when I got the phone I had to pay an additional sixteen dollars to activate it. BS. I will not recommend this service to anyone I know....

This was easy and quick. The phone representative was helpful and courteous. The replacement came quickly. Altogether it was a very good experience. I would highly recommend this company and was very happy with the whole process.

Samantha Was awesome in helping me return my phone, she took her time and help me with issues..My Apple care couldn’t help me. The people at the Apple store was no help. T-Mobile told me to call y’all and it only took 20 minutes versus 3 days. Thanks Samantha.

Very professional and fast. Received my phone and return packaging quickly. Mailing out damaged phone was also easy. The only complaints I do have is I had to buy a new phone case, because it was not the exact phone I had broken. And that the website wasnt working properly, I had to go borrow a phone to call in but once in contact with customer service it was handled.

First call was transferred and the rep insisted I obtain IMEI number for my dead iPad, hung up, called T-Mobile to get IMEI number and was transferred back. This rep insisted on the tablet phone number to process so again hung up, called T-Mobile to obtain and transferred back. This rep went through entire claim and then said covered by Apple and transferred me to apple. The apple rep wanted all information again and when I got frustrated he hung up on me. I called back only to find out apple closed 5 minutes ago and would have to call back next day!

I broke the screen on my phone and Assurant sent me a replacement out fast. I would definitely recommend anyone to use Assurant to deal with, they process fast and they ship out your new device very fast, you will get it at least 2 days.

Mobile phone water damaged, needed to be replaced. Unable to be repaired. Contacted Assurant re: coverage and replacement device. Only recommendation would be to allow replacement at T-Mobile store on site, rather than shipping device.

No one called me to tell me my check did not go thru. The guy had our contact number wrote down wrong. I sent several emails and no response. This was my mom's phone as we have several on the plan. She was told my mom had her on hold to long while she was getting my info. Not appreciated at all. What should have been done in 3 days took a week and a half. Insurance is supposed to give us peace of mind and this was not by no means.

It took almost 4 weeks to receive my phone. Every time I would call it was a recording and I was unable to reach customer service. I still had to pay for my monthly service even though I didn't have my phone which I feel I should have received a credit. Definitely very poor communication between the employees at the MetroPCS and your employees. They should know how to direct their customers properly. I am definitely very dissatisfied with how this was taken care of.

My claim was filed one evening, shipped the following day, received the day after. The customer person, Jenny, I believe was her name, was very professional, knowledgeable and kind. I am very interested thankful with the way Assurant handled my claim.

It was easy and quick. I just didn't understand the part about the find my phone part. It kept asking me to turn it off on the iPhone and I turned it off but it kept prompting me to turn it off. But other than that I got my phone quick and fast.

Phone was ran over and crushed. I lost everything in the phone. Pictures, videos of my granddaughter, important things I'll never get back. All this technology nowadays that these phones have they couldn't recover any of my stuff except what was saved to my gmail....I'm really disappointed and sad. I guess if I were a criminal they could recover anything they wanted to from the old phone crushed and broken or not. I dunno. I'm just heartbroken.

My experience was phenomenal, very courteous polite and exceptional experienced customer service; claim made one day and the replacement phone received the following day; I would recommend all my family and friends to make sure you insure your phone with Assurant. They are the greatest.

Fast, patient and professional. Would recommend Assurant to all my friends and family. If ever in need of insurance for any device will definitely choose Assurant. Received replacement phone the next day. Easy to update.