Assurant Phone Insurance Reviews

Thank you so much for making my unpleasant situation an easy transition. I received my unbroken phone right away and it was not difficult at all to return my damaged phone back to you guys. Thank you again. It is usually difficult to deal with any type of insurance company. But all your representatives were also amazing!

Very quick, efficient, provided great customer service, would recommend to others. When I received the replacement phone and inquired how to send back a lost phone; I was advised that Assurant was not expecting a phone back. Thank you so much for your help.

One of the phones on my account covered by Assurant was damaged back in Oct. My Daughter immediately moved the SIM to a borrowed device. This scenario is very common, and Assurant should be better prepared to deal with this. She waited some time before asking me to file a claim for a replacement device. Because it was unknown exactly when the damage took place, and the date given, which I clearly stated was an ESTIMATE, the claim was not approved. This happened 3 times, along with getting conflicting information from the Agents. There is much more information in my profile if anyone cares to look, but it is my opinion that Assurant makes the claim process overly complicated, and does not properly interface with T-Mobile by design, to discourage device replacements. I could not in good faith recommend this service to anyone.

Phone coming apart. I took them in to Xfinity center and they took care of everything. The phones were replaced within 2 days and the center transferred our info. And old phones were returned. All in one week. Outstanding.

Obsolete cellular received from the Insurance.... Replacement cellular phone sent by insurance company was obsolete and had to talk to a local T-Mobile office/store to be replaced. Cellular could NOT downloaded some apps (WhatsApp, and other apps) -Stuck, frozen, unresponsive.

Claim #**. Quick courteous service, showed concern for my issue. Would definitely recommend to a friend. Or advise someone who does not have the service to enroll in the near future! Equipment arrived promptly. Thanks Assurant.

It was a crazy situation. I lost my phone, called T-Mobile. They asked to call Assurant and from there it went bad due to technical details. Didn't had phone for more than a week. But I am glad Katrina from social media team took the matter seriously and solved it. Today I got my phone and finally all is good.

My Husband phone was stolen out of his car at a gas station on 12/08/19 and we received the replacement phone. Then on 12/21/19 our 4 year old daughter took his phone without his permission and once we found it we discovered the screen was cracked.

Worst service ever. It's always the runaround when dealing with places like this. They send you stuff that half work then act like it's your fault. They don't provide loaner phones for emergencies which is not good at all.

Replacement went very well, when sending my damaged iPad in to Assurant. The new one came in a timely manner. The process for which this insurance takes place is pretty amazing. I called, they sent me my new iPad and I was able to send the broken iPad back in the same box.

I ordered my phone before 830pm eastern standard time and was told it would be processed the same day. 2 days later on the 14th I received a. Email with a tracking number informing me it was being shipped and it provided a UPS tracking number. I clicked on the tracking number for how many days and it wasn't until approximately 3 days later I received information that it shipped. The package was attempted to be delivered in 12/19. 7 to 8 days after my contact to Assurant. Ironically my green shipping slip that came with my phone had a big overnight on the top right corner implying that it was sent in that capacity. I believe UPS did not have the package at the time the tracking number was provided because there was information on the package for a good 3 days. It is unfair for anyone to wait this long for a replacement phone.. Unacceptable to say the very least.

Freeze device. I received the device but it doesn't work. I sent it back the second time another one was sent to me with the same problem. It has been stressful going through this process of replacement for the past two weeks.

Worst customer service EVER... anywhere. Everyone talks in circles and no one knows anything and they keep you on the phone and when they transfer you they ask all the info again. AFter 8-days of their "process".. Mind you I paid the deductible and filed claim fully within a couple of hours. Once they said phone would be sent overnight the next day. Never came.... and wasn't scheduled. Just told me that to get rid of me. What kind of cust svc is that?

I was approved to get a replacement device for a damaged phone. I returned the damaged device in the envelope that Assurant provided following their instructions. I took it to the post office and dropped it in the slot for metered mail. Now I am being told they never received the device.

The screen on my phone had cracked. First time ever, so I wasn't sure how difficult to replace etc. I contacted Assurant, they arranged a new phone to be sent out....it arrived in 2 or 3 days and I went to T-Mobile to switch over all my information. Returned my old phone and never missed a beat.

I'm a Tmobile customer for years now. Assurant is their phone insurer and if you have a lost or stolen car for $8/month they will replace the phone 1-2 days after they validate/verify the claim with tmobile. It's been 4 days now after completing the claim form online and paying a deductible and still no phone. After calling in each day to check on claim status the CSR and supervisor are unable to validate/verify although they see I am eligible they are unable to get into the tmobile system with my pin number which I've had for years with TMobile and works for them.

When sending Documentation through website attaching files extremely difficult. When calling to verify if Files sent were received & attached to claim they Lie & tell you files were not received. So you send Again and again. Everyone you talk to has a different story. They even asked for my Verizon phone Bill. I got locked out of their website sign in. The only way this all got resolved was calling Apple Support Supervisor & having him access my home computer to verify that I was sending documents & was locked out of access to their WebSite. When they got word of Apple Supervisor activity their excuse was the documents sent had both been attached to claim & immediately expedited claim. A severe Headache. They punish you by requesting more or same documents already sent. I will drop Assurant/AppleCare coverage ASAP. Apple supervisor was the only to resolve the run-around deceit from Assurant personnel.

To date this issues on resolved. 3 attempts were made yesterday to obtain a return shipping label as product was received damaged. Nothing was received at ** or add **. I did receive a customer service email which contained a claim form for me to complete and submit. I am happy to do so however, I need the shipping label ASAP. Your offices have made it clear that you will not ship the new replacement phone until you have documentation that federal express has the return product and route. To do this I need the label from you. Please forward the label.

I was taken care of immediately by replacing my damaged phone, with no hassles and the agent was very helpful in every question I asked. I recommend this Assurant company to anyone within my reach.

It was quick and simple to put in the claim thru the website. I did it on my phone and it got a little tricky cause everything's smaller. I received the phone the next day and T-Mobile helped with the data transfer.

Timely response. Courteous interaction. Very professional. Perfect and positive solution to my phone replacement problem. I Would definitely recommend Assurant company with full confidence that to anyone in need of a reliable cell phone insurance. Very respectfully, Mark.

Hello! Thank you for replacing my Galaxy phone. It arrived quickly and well packaged. It was easy to transfer and set up the new device. The customer service representative was very nice and talked me through how to work the internet to make the claim.

My son broke his phone, so we called the day it happened and paid the deductible. He received his new phone the next day. And with these kids today, they can't seem to be without their phones for 5 minutes. So needless to say, we are both very pleased with the service we received. Him because he didn't have to go without his phone, and I didn't have to hear him complaining about not having a phone! You guys are awesome and very prompt! Thank you for being so awesome!

I Have yet to receive my replacement, phone rep said that she would call me to update me on the status of the claim and I have yet to receive a call as well. If someone could please call me A.S.A.P. to follow up. My work phone number is**. Hours are 8-4 pm or my wife's phone number is **.

Rita and Demetri were awesome. We broke our phone. Once we were able to submit the correct IMEI number. We have a new phone. We would recommend getting insurance on your phone. We have Assurant Insurance on all our way phones.

I was happy with the speed I received my replacement phone and the quality of the phone's condition when received. I am concerned however that, when I checked my claim status just now on 12/20, it appears you have not received my returned damaged device. I checked the tracking number with USPS and it shows it was delivered on 12/17. See attached images and please confirm my damaged device was received, thanks.

I had a wonderful customer service experience, the only issues I had were the phone color, the volume while on a call, and the software was updated. I preferred the old software better. The customer service representative did their jobs the best they could. Although my accent and the payment service representative's accent caused a delay in the phone time we eventually were able to understand each other.

Updated on 12/24/2019: UPS lost the phone and I have been waiting for UPS to track the package so Assurant can send a new phone. Assurant asked me to contact their escalation team after my bad review. Just spent another hour on the phone and they did nothing. Still waiting. Worse customer service I have ever had.

Hearing dogs barking in the background. Nobody could really help me with my issue for trying to activate my new phone. I hated the entire experience. I pray I never have to use it again. The price $50 was good for a replacement phone. That's the only thing I love about it. Too long of a response after I emailed a copy of my ID front and back. They kept saying they didn't get it. So I sent it almost 10 times so they can be sure to receive it.

Everyone was very polite and felt sorry for me, that help me feel better that it could happen to anyone and/or others... I felt hopeful and eager to be able to get a replacement cell phone the very next day... that is the best!!

Samsung note 8 was replaced due to cracked screen, very happy with the response, and service. I will recommend T-mobile to friends and I look forward to continuing my service with T-moble, also the phone representatives were prompt and very respectful.

My experience was great with your service especially starting with the lady that responded me first, I think her name was Martha. She knows her job and very kind and the replacement came to me to the next day so my member started use it without waiting too long. Thanks for your great service.

I'd give 0 star but unfortunately, I can't. It was the worst experience I had had with cellphone company. For sure I never recommend this insurance for anyone.. I received a refurbished low-quality cell phone.

I am sure who to attribute the misinformation to Assurant or T mobile. Everyone we speak to gives conflicting information. We still are waiting to return the replacement phone and get our original phone activated.

I called in about my silver phone. You replaced my silver, and also locked my purple phone. It has been over a week with no resolve. My daughter's phone is still locked, I can't give her the phone I paid for because I have to return it. But I still have not received a refund or return label. This is the worst service I have ever received, to disable 2 phones when replacing 1! This image still remains unresolved.

The service was great and the employees were professional doing their job, the only problem I had was to pay the 99$ after 3 or 4 years of paying insurance. This will be the last phone that I will have an insurance for.

The automated service didn't save my info like it claimed to (after 3 attempts), the customer service person laughed at me when I was frustrated with confirming my address after the address Assurant had was outdated, I asked her what I was paying for and she couldn't explain. I asked to speak to a supervisor and the phone hung up. I called back and another person refused to let me talk to a supervisor. After "helping" me, I was on hold for a supervisor for over 10 minutes and eventually hung up. The epitome of a customer service nightmare. Would not recommend this service.

Replaced stolen phone. Was not handled clearly. Parts of the messages not related to the appropriate people... didn't ask me for my deductible and pretty much it would have taken half the time if they would have been upfront and asked for it. Other than that, everything was fine.

The worst experience trying to get my phone and the new phone has glitches. I’m just very dissatisfied with the service and what I’ve went through! I know nobody is going to do anything. I spoke to the supervisor and she told me what to do but it was a bad experience and frustrating.

It was helpful, very quick process and I was able to get my phone the next day which was great for me. I had been without a phone for 2 days already. The customer service was great. I will say that the phone was way too pricey. I had a iPhone 6 and was charged entirely too much for a phone that has been paid off. Also when I got the phone I was having a hard time hearing people when they called me and when I put the phone on speaker it's very low. Overall, I had a

Assurant refused to honor the guarantee that we paid for for two years. They actually sent us an email that the claim had been approved then had UPS ship our replacement phone back to them and denied our claim. They have refused to answer our emails and merely give us an address to use to complain. I would not recommend anyone to use their insurance because when you need coverage, they won't honor your claim. Definitely not a trustworthy or reliable insurance company!!!!

LGK30. The phone you sent me (that I had to prepay $50. fee) did not work at all. MetroPCS people could not do anything with it. I still have it in the box. I had to buy an upgrade LGK40 at full price; and I couldn't transfer my photos and info. What a disappointment!!! I would like a refund and I'll send your phone back. I'm a very unhappy customer! You must make this right for me!

First you guys send me the wrong item. Second you guys only worry about your side and not worrying about the other side and not the customers. It took T-Mobile was let us choose our insurance company. It was definitely not beat this one.

Damage device. All I can say is Kaelyn went above and beyond to resolve the issue after many attempts to explain and explain and many phone calls and no one seems to understand. But my last call to Kaelyn finally was resolved.

From the beginning of human contact it was wonderful... customer service was excellent. I received my replacement phone very quickly... thank you for your assistance. All of my questions and concerns were handled in a professional manner..I would recommend this service to my friends and family.

Broken screen. Very difficult to file a claim. Very difficult to get answers. TMobile did not know much about the process so they were not helpful either. This insurance is certainly not worth the price and I will drop it from now on.

I received my new iPhone in a timely manner. The whole process was easy and helpful. I’m glad I had Assurant to help me out. I would definitely recommend to others to have this insurance policy especially if you're an iPhone user. Thank you!

I had a device break, got a new device through the insurance. Was sent a defective device. Told to mail back my phone before a new one would be sent. Therefore I can't port over my pictures, files, nothing. I'm going to buy my own new device so I can keep my files and pictures. I'm never gonna do business with this company ever again. And I'm going to go out of my way to encourage others not to buy the insurance because it's a scam.

Well I've been paying for insurance for my phone. 12/10/19 it happened my dog stepped on my phone. I paid to send it back $13.26. My phone came 2 days later. So I went to have it turned on and that phone didn't work. So I paid another $13.26 to send 2nd phone back. Then my replacement phone did get here til 12/17/19. What happened to overnight. So after not having a phone for a week. All they did was take off 18.00 off my bill. What about the $ 26.50 that I had to pay to send phones back. "Sorry that's on you to pay. We don't care what you had to pay to return a 2nd broken phone." This is the last time I ever go with T Mobile phone. Sprint. Here I come. If you pay for insurance for your phone you could have got a iPhone 10 for payments made to keep phone insurance. Best thing I can say is find a better phone company to go with that just gives you a phone on the spot not paying for mailing and money to return a broken phone.

I’m having a big hard time. My phone was unlocked. You sent me a locked phone. I can’t use. I need to solve this problem as soon as possible. I need to put a chip from Brasil and it’s not working. Please let me know how can we solve this problem. Thank you.

I filed a claim on a lost device, then I was told that I had to pay $249 for my deductible instead of the $150 on my account because it was a BYOD (Bring Your Own Device). If I had know that I would have cancelled my insurance and use the $249 and buy a new device instead of a refurbished device.

My S10+ was taken. I received my replacement phone. Not only did I have to pay $280.00 deductible vs. $100.00, I can't receive incoming texts, or access voice mail. Very, very disappointing experience.

I bought my phone in Nov 2019, lost my phone Dec 5. Reached out to Apple Support. They asked me to erase my iPhone from my account, and I followed the steps. Once I filed my claim, I was told Find My iPhone was turned off and my claim was rejected. I didn’t buy that, because if find my iPhone was off, how can I erase my phone using iCloud. When reached out to the agent over the phone I was told, since they don’t see iPhone on my account, they can’t approve claim. I am down with 1300 bucks and all of this BS with Assurant. All they had to say is they can’t help at all, why is it my problem that apple support asked me to be safe and remove content from my iCloud, between apple and assurant I am the one losing all of my money and phone.

Excellent customer service from start to finish. Thank you for making everything so easy. And the fact that you cover lost phones is awesome!! The replacement phone was sent immediately and received within 48 hours of submitting the claim. Well done!

Replace Apple Watch. Was the worst service ever, and didn’t get anything accomplished. They didn’t replace anything or help me to get the issue resolved. Would not recommend to anyone nor buy their product again..

Very clear helpful. Know what to do. Made it easy to get 'another one.' Very clear and fast shipping to door. I might order another phone if I get help like this. Friendly and clear customer service to help me.

Dropped my phone and filed an insurance claim. Assurant quickly delivered a replacement. The instructions to send in damaged phone were detailed and easy to understand. I am pleased with the replacement phone and have had no issues.

Pro Max 11 plus. I lost second phone then was told I had to pay a addition 280.00 because your people sent out the wrong phone. After being told I would receive it in 24 hour after it did not arrive I called back. It told I would have to send the wrong phone back in which I did called in the tracking number. I was told the new phone would be sent out once the tracking number was in the system, the next day I called back the number was in the system. After waiting another week I still don’t have a phone. Now what is the holdup?

The people I spoke with made getting my replacement phone as easy as possible for a situation that wasn't good. All were kind and courteous. My phone was delivered exactly when they told me it would be.

I have been a T Mobile customer ever since I came to the US. I specifically requested a few things that I did not want a refurbished phone neither the color black. And the agent said that he will write down my requests. Not one of them was honored. To top it, the phone was super heavy. I have cancelled my insurance with immediate effect and when it comes to loyal customers, you need to be more efficient.

This is the worst company in the entire world. I swear!!!! Sooo difficult to speak with these people because they are all complete idiots!!!! Basically called me LIAR OVER AND OVER AGAIN saying there is no way I could of ever been charged when I don’t have a claim. Sent them my bank statement 12!!!! Times and kept saying they were not getting it just to not give my money back!!! Wtf! I would rather buy a WHOLE ENTIRE NEW PHONE than ever ever deal with these people again. Especially JOEL!

More or less I give this valuation for two aspects. Recently I made a complaint with you. They sent me a different device than mine which I like but you see my device was a note 8 and they sent me a note 9. When asked about the accessories they told me that they did not cover it other than the pencil of the notes. They take it as an accessory I as an internal part of the note when the pencil came with the device. Next to asking for the tips and of the new device they told me that they were not responsible for the accessories when the note of the note comes along with the device not separated as an accessory thing that we pay for insurance.

Helpful service when needed, cost effective, easy to work with to replace my phone, & I often recommend your services. No longer needed, which I wish not to comment on. Thank you for being there.

My wife lost her and we filed a claim and paid the deductible. We were told that and device was sent to us and never received it. We checked the tracking and it said that the package was delivered on our front door but we never received it. We called the insurance company and told them about the situation and they said that a claim would be filed and that it would take 10 to 15 business days. Fortunately for us, my wife ended up finding her phone and we called to let the insurance company know. They now put a lost or stolen on that phone and we cant use it anymore. I called them to have it removed, but they said that they need to finish. They need to finish to investigation with UPS before they can unblock the phone... As a result of that, my wife is without a phone going on 10 days now.

Very displeased, filed claim and received a phone that still had someone else's email information and wouldn't allow us to access phone. Called customer service to have a new phone sent and was basically treated as though I was attempting to scam the system. I went as far as going to a Metro store and had them talk to your rep and explain my situation. I had no reason to scam or cheat you out of anything.

The experience is easy and agents help you, only thing that I dont like is that you receive refurbished equipment and in my case paying every month for the insurance and they dont tell you that in any case of claim you are going to get a refurbished equipment :(.

Never got a phone and I paid 250. Did not make sense to me at all. You guys said it was shipped but I did not receive anything. I was very disappointed especially when I was told I had to wait 10 days for an investigation. I need my replacement phone please and thank you. I will be calling you guys soon.

It was a smooth process. It didn't take long to complete the online components. You have to enter detail information about what happened to your phone. The shipping was free too. The replacement phone arrived in 2 days after I filed the claim.

Worst experience with an insurance company. At the beginning they were great and then I received my "replacement" device. What they don't tell you is the replacement device is a refurbished phone. The phone I received kept restarting and then completely shut off and wouldn't turn or blink the Apple logo. HAD TO CALL THEM THREE TIMES AFTER THIS.

I was able to get my replacement with no problem. I was notified that they would let me know in 24 hours but I got a answer quicker than that. The replacement was brought quicky and with responsibility. Thanks to them I can now enjoy my phone with its new charger etc. Thanks so much.

It took 3 weeks to fix my problem because you guys took forever to send and when you do send it it's defective and after that it took another 2 weeks to send a replacement for the replacement you send. I'm Agree and I told everyone in my family and friends and on FB and Instagram to cancel and go to Apple 360 insurance plan.

I got my replacement phone within two day. I'm happy with new phone. Thank you. Did y'all receive the old phone yet. I would to be called as soon as y'all get my old phone because I don't want to pay extra for the new device I got from y'all. Thank you.

Replacement came in quick and the process of getting it was so stress free. I would recommend Assurant anytime to family and friends. It was also easy to switch from my old phone to the new one, was able to transfer all my content to the one too.

Called Assurant Insurance and had no problems, customer service very courteous and informative, explained everything. Received new phone really fast and was as described, very satisfied customer and I am glad that I have the insurance.

I opened a claim with Assurant, paid my deductible, and the claim was approved. The carrier handling the shipment, UPS, found the box empty during transit. Even though this is confirmed on the UPS tracking site and verbally by UPS to Assurant personnel, they refused to send another phone until their "tracer process" would be complete...10-15 days. While I understand the need for the process, this seemly simple situation where another phone needed to be sent was impossible for them to conceive. Pretty unbelievable...and apparently their supervisors and managers don't even have the authority to allow for an override in this situation. Zero stars would be a better pick. They may be good under normal circumstances, but their ability to provide good customer service when it counts is pitiful.

Great experience, really fast shipping. The phone they gave me looks brand new but I'm not sure about it. It didn't come with Apple box. Phone works really great, overall I'm really satisfied. Thank you.

It shouldn't take several hours to file a claim for service protection that you pay to have. I was sent back and forth twice to TMobile and twice to Assurant. The replacement claim was eventually honored, but it should have been honored and expedited immediately for the process we pay monthly. Last week was my 2nd claim ever and I have had Assurant for 7 years.

Unfortunately, I had a very bad experience. My phone was supposed to arrive on Monday since I submitted the claim on Friday evening. When Monday came I received an email saying they needed more information and prompted me to call. I sent the documents requested on the following day (Tuesday) and was advised to wait another 24 hours (Wednesday). When that time passed (Thursday) I received another email requesting the same documents again. By then, I was already desperate for not having communication.

They handled everything very fast and efficient. It really was a big benefit to me for everything to have worked out so smoothly in a very stressful moment. The T-Mobile store I dealt with and they're representatives were superb!!!!

Setting up the claim was a frustrating experience. I have my phone account set up for auto pay and didn't realize I had an old address on file with tmobile. Since I couldn't remember the address of my temporary housing the claim couldn't be submitted. Even after updating my address with tmobile your system wasn't updated after 24 hours. I had to have a tmobile representative on the phone to get the claim started. After that the process was smooth. I had my replacement the next day. Almost everything is good with the phone. My model has a pen, and unfortunately I didn't notice before sending my broken phone back that the replacement phone pen does not easily pop out of the phone. In order to remove the pen I have to force the button to release. Not sure if I can get a new pen sent or not, but it would be helpful.

This is my first time using my insurance and I must say I am very pleased. Everything was affordable and came very quick. I am trying to get other people to join because it's a very good policy to have. Thank you very much.

Assurant processed the claim fairly quickly and sent over the replacement right away. However, the package was sent via UPS and they lost it. I had to call myself and file the claim with UPS. At UPS they told me that they couldn’t provide me any further details because they would work with the insurer directly. Several days later, UPS drops by the house and talked with my parents. I was not in the house. My parents also don’t speak English. According to my parents, the UPS man indicated that they had miss delivered it to the house in the street behind and needed a signature from my parents to go get it and redeliver it. My parents had no idea what they were signing and they should not have been asked to do it.

My phone issues was quickly replaced although there’s a deductible, but at least I got peace of mind. The phone I received was refurbished but in a good shape good condition. Overall pretty satisfied with the insurance company.

The system was easy to use. No issues and the phone came fast. No complaints online. Was a breeze in filing my claim. They were simple questions, easy to answer and it was approved within 24 hours. It was truly user friendly

This was a mess to deal with, although I am happy w/ the outcome (only because T-Mobile took care of me). This was the worst experience I've had. I was sent the wrong phone, was told they thought I wouldnt notice and then sent back the phone to find out they possibly didnt even have any phones left, leaving me with no phone.

The person I spoke with Chris was very helpful amd knew his job, very polite. This was my 1st time using my coverage. I'm also pleased with replacement device. Thank you so much for your services. Happy Holidays!

Never had to wait until my device was approved before I could pay to get a replacement. I felt I was treated unfair (stereotype). I felt like a Statistic. I was told to call back in 24 hours, never had this issue in the past.

I broke my tablet screen a day after I got it and called the insurance. The process was painless and very fast. I would definitely recommend. The agents on the phone were extremely pleasant and efficient, and I had my equipment within 1 business day.

Dissatisfied by the replacement choice. Was told that the Galaxy S8 is a comparable phone for Note 5. Note is a different type of phone than the Galaxy S* stream. T-Mobile also thought so and considered Note 8 as the replacement of Note 5. But Assurant was so adamant. This phone that they provided has a market value of $150 while I paid over two years about $500 in jump plan premiums and an additional $99 deductible. And yet they argue on an incorrect replacement. Like giving a bike for a car - 'as a comparable replacement' is absurd. But Assurant believes in 'my way or the highway'!

I ordered on Friday. I hoped to get it sooner but missed the next day delivery deadline. So I had to wait until Monday morning when I received the phone. So for future orders I’d make during early weekday. Phone in perfect condition. Everything I needed was included.

Many people on here are talking about receiving a new phone the next day. I submitted a claim a few days ago, and they are sending a box to pick it up. Once they receive the phone they will look at and might send me a new one. Or just fix the one I sent them. I don't know about the rest of you, but not having my phone this long isn't the greatest. The reason I am writing this review, is because I read these reviews before buying the additional care. These stories are not the case and not my experience since signing up. At best I am looking at a week to two weeks. Great to get a new phone, but AppleCare would have had this fixed immediately.

I was charged incorrectly. Customer service agent saw issue and did nothing, and supervisor did nothing. Had carrier agent call in on my behalf due to also seeing issue no resolution. To top it off it’s 3 days past the date I paid and still don’t have a tracking number for my device. Terrible all the way around. I’ll find alternative insurance.

Phone face cracked after it was drop.. Put me to changes to get my phone race. Had call back several times to ensure my replace. After applying to all the questions. I was approve. They forgot to process the claim. Call to check for it after 5 days had passed.

I have not received my replacement phone and when I use the tracking number provided via Assurant, UPS claims the package was "undeliverable" and requesting to correct the address. The major problem is the link to correct the address is not loading and at this point I need assistance from Assurant. Thanks.

Overall happy with process. However I was promised next day delivery as long as I processed order before 730 eastern time. Delivery was supposed to be Saturday next day. I filed claim on Friday and received phone on Monday.

When I filed a claim on my phone that was no longer working, the rep was so helpful. She was able to answer my questions and I felt confident she knew what she was doing. The whole process was quick and easy. I received my replacement phone the next day.

The process was painless and short. I received the return envelope with a few days and the cord for my computer promptly was delivered except I never received it. I eventually just ordered another one.

You guys did so bad. I will try my hardest to never break my phone again so I don't have to go through that again. It took way too long and you guys were rude. And even the T-Mobile store was frustrated with you and took about 3 days to get on track with you guys.

S10+ replacement. Unbelievably fast and reliable service. A+. Worth having the phone insurance no doubt, The claim process was quick and speedy, as was the overnight express delivery. Sincerely a happy customer.

Terrible Experience. Assurant send me a demo phone which I was not able to activate, because it was already activated on another line. Called the company countless time trying to resolve the issue. Company told me they would send me a new replacement phone after I send the other replacement phone back. In order for me to do that, they said they would email me the shipping label, so I could send it wherever. The first representative told me I would receive the shipping label within 30min to an hour....never received it during that time period.

My order was delayed for a week, because The agent did not enter the color of my device.. And so, the claim remained dormant until *I* called, myself, to ask about its status. This was after the agent told me it would only take a 24 hours to approve my claim.

Service was ok, the only issue I had was the fact that Saturday delivery is not optional even though UPS/FedEx delivers on that day. I had called Friday morning so I had hope to get the phone by Saturday and not having to wait all weekend without a phone. Plus on Monday the phone was not delivered until about 7/8 pm.

My experience was not in the first stage of the claim everything went ok. But they sent me the phone without a Charger so I could not activate the phone. Had to take mobile store where they charge the phone and switch and they did not give me a Charger after I told the I did not receive. A charger. The service was very poor. I still don't have a Charger and the lady from assistant told they will ship me a Charger.

I received my new phone the very next day after sending my replacement fee...everything was taken care for me in a very quick manner and I am grateful because I use my phone for work and my kids so time was of the essence.

The experience was easy and helpful. I was directed to the website and filled out the claim. Then the replacement phone was sent quick. I had a envelope provided to send back the damage phone with postage provided. I'm very happy with my phone.

The agent that helped me was friendly and knowledgeable. It was an easy process. I will happily refer my friends. I'm enjoying an 65* day in So Cali. Wishing you all happy holidays. I hope to spend some facetime with my grandchildren in TN. Watching football today... Go Seahawks.

Lost Device: Samsung Tab S4 64GB Black T837T. I received scratch old S4 tablet with no charger and S pen. I am paying $15 for insurance for no use. T Mobile is giving false adverstiment about Insurance. I am not satisfied with this tablet. Thanks.

Super friendly and helpful when I called in to report my damaged phone! Quick delivery of new phone! Easy instructions to transfer info from one phone to another. Great experience! Thank you for being there!

Customer service was excellent. Very courteous and knowledgeable. My contact explained the replacement thoroughly and answered my questions in a friendly manner. She didn’t rush through the contact and made sure I understood everything and was completely satisfied and had no further questions.

Phone was destroyed by shovel & the person who helped on phone call was most helpful. Instructions were not clear about SIM cards so I went to store. I have not been able to access all my pictures, contacts & notes.. Big disappointment.

Defective iPhone... it crashes more than 20 times a day. I'm very disappointed. You guys need to make sure you are sending good working phones. I just called T-Mobile to see if they could help me but I shouldn't be dealing with this.

My experience with my phone claim couldn't have been better everyone was very polite and took care of all my needs... I will recommend this to all of my family and friends and tell them about the experience that I had.

The process was smooth. However, the device I received was defective. The battery wouldn’t a hold charge. It would die after 6 hours on a full charge. It was upsetting, as I was paying $12 a month for insurance, then $99 for the deductible, to end up receiving a device that wasn’t working properly.

The issue was handle effectively by the assistant consultant and the T Mobile specialist. Both consultants were efficient, professional and went the extra mile to resolve my issues. Thank you once again.

Recently the screen on my Samsung phone cracked. I was expecting an expensive replacement situation. But because I had the insurance and gadget guard screen protection the entire process took less that 72 hours and only cost me $35.00. The folks were wonderful and I couldn't be happier with the results. Thanks again!

I lost my iPhone 11 Pro and call them. Everything was smooth but they send me the wrong phone, I send it back. Now is almost been three weeks without a phone waiting on the right phone to be send to me and they receive the old phone and now supposedly it takes up to a week for they to scan the phone, and then they will send me a phone. Meanwhile I'm still waiting without a phone. Worst company, because of them I will be cancelling my phone service provider.

Damaged a new phone, ordered a replacement phone but it was bad when received. Sent for a new replacement and it worked OK. I spent about 4 hours total with Xfinity to set it up. Everything is OK now.

The only complaint is that we were not informed right away that the original claim had been denied because we had made a mistake on the model number of my iPhone. We had logged in to follow up on the claim and found out that it had been denied. The email to inform us arrived several days later so this could have been an unnecessary and possibly difficult delay.

I was sent a packet in the mail explaining the tiers and price for each tier deductible. My phone which is a Coolpad Legacy was under tier 1 which meant my deductible was supposed to be $20. When I called to make a claim after my phone was stolen they said the deductible was $50. I explained to them that I had a packet from Assurant that it clearly states my deductible isn't supposed to be $50 because the paper states otherwise. They refused to adjust it.

I was denied the replacement of the cell phone because of the bad customer service representatives, they lack off professionalism and write whatever their small brains can think of... and I am speaking about the Spanish customer service. You should hire professional people capable of handling all types of situations not just people that get mad at their customers and they know how to mess up a replacement just because they cannot take out their anger at their homes. They have to bring it to the job site. Smh...very disappointed. I have paid the insurance for over 10 years and have not made a claim for this line until this year and I feel shame on you that I was denied for something that the stupid representative wrote on the notes???? I have 10 lines all with insurance but after this issue I don't see the point of paying insurance for so many years if it is not worth it????

The representative who assisted me with my claim listen to my complaint and filed the claim with efficiency and ease. Please promote this individual. I have never experienced such ease in a long time.

The rep was very nice and knew what she was talking about. Went step by step of what was going to happen. Everything she said was correct. Would do it all again. I'm so glad I took out the insurance on my phone.

Wife broke her watch screen, a simple automated process turned into 3 days of headache. Every time I gave them information they moved the goal post and continued to drag out a very simple claim. We also have Apple care on the watch and will probably use it next time. It is cheaper and you can actually get help in the store unlike with Assurant. I shouldn't have to spend 6 hours on the phone over 3 days while they find excuses and reasons to delay my claim.

I have reported my phone damaged, I place an order to replace it, except during that time, my phone became evidence and is held by the police department. Police say that it won't be released until the court date and this case can be for long. That it could take up to 6 months to a year. So I was forced to send back the replacement that I have received. Because I didn't want to get charged a full value of the old phone. In 3 years I have never filed a complaint or a claim. But this was an exempt. The phone was not able to be returned due to its contents and use of an evidence. I believe I could be exempt and return it when the case was closed.

Filing a claim was very easy and the turnaround for my new device to get me was quick, I would most definitely refer a friend. The customer care was very professional and helpful with completing my claim.

Sent me a replacement phone that is defective. You try to add the sim card and it gets stuck in device. Now I have to return it again. IT takes too long to get processed and receive a phone back in return. I will probably cancel the account with MetroPCS. I don't have time to mess with sending back a phone that was refurbished and would not take the sim card.

Claim was made on Sunday 12/1 (had to drive to TMobile). Was told it would be 2 day airmailed. Wednesday 12/4 no phone and tracking showed it never left PA (your facilities). Called Assurant and they said they would have to take it up with UPS and until resolved I wouldn't have my replacement phone for 10-14 DAYS!! That's over 2 weeks without a phone and I live alone. Of course my $149 deposit had already been taken on 12/2. When I got home from TMobile (where I called Assurant) I checked with UPS to see if a claim had been made. Supervisor with Assurant said she and another rep had spoke to UPS. UPS showed no claim had been made by Assurant. I made claim and got the package moving. Received it 12/6.

This is not my first time submitting a phone for replacement or repair to Assurant. They were just as professional and exceeded expectations yet once again. Shipping was fast and easy and was able to have everything processed within a few hours.

When the replacement phone came it did not work. There was a software error and I had problems trying to get another one sent out. It took over an hour to get help. As a customer, who ALWAYS pays EVERY MONTH, and is never late, I think more should’ve been done faster. I was to get the postage sent to me so that I could send the broken phone back for next day delivery but it came so late I’d have to wait an extra day for the phone. Terrible customer service. Subpar representative. I’m currently looking for another insurance company to insure my phone.

Your company was prompt in getting my replacement phone to me in an expeditious manner. I appreciate them not giving me the runaround about it. Took a while to get everything back to normal but T-Mobile was good with that too. Thanks again!

I had to replace a broken Galaxy phone. It was a simple, quick, easy process! The automated services was understandable, responsive, and very user friendly. My phone arrived the very next day! Thank you guy!

It took me 8 days to receive a phone. When I contacted customer service they were rude to me. I asked for her supervisor and he introduced himself and asked how he could help, I explained my frustrations and he also responded with a short snippy attitude and when I asked him his name so that I could report him he gave me a different name than when he first introduced himself.

I have been waiting since November for my replacement. They sent me a broken replacement and I am still waiting after day 4 for my overnight delivery!! I would never use them again or recommend them to anyone.

I've been paying to keep my this phone insured for at least 5 years and this is the 1st time I've ever filed a claim. So that's a lot of money invested. My Galaxy Note 5 was stolen so I filed a claim and it went thru smoothly. Only issue I have is it was replaced with a Galaxy S8 instead of a Note. Since I've dumped soo much $$ into Assurant I was hoping/expecting a top of the line current device Samsung Note.

I had to talk to 3 or people. They didn’t have knowledge of what to do. I even had to have a T-Mobile person talking to them explaining my device info. This is the first time I had to do so much and they were so rude.

Thanks Assurant! You couldn't have made the process any easier. Called late afternoon, my device was here the next morning. The rep I spoke with was knowledgeable, polite, and made the experience a pleasure. My replacement device was brand new. I will always carry Assurant on my device. They have your back!

Great customer service and quick response. We received the device within a couple of days, easy to follow instructions on how to return your phone to factory settings and the replacement phone was in very good shape. It really looked new.

I am actually Disappointed. Speaking with the representative would have been better. After the claim I notice in the paperwork that it should have cost me $99 but your company charged me $149. Can you tell me why.

Assurant representative we dealt with the first time was extremely rude and unhelpful. After giving her all the necessary information multiple times she still typed in the serial number and caused the claim to need to be resubmitted 24hrs later. While listening to the conversation even the TMobile representative online apologized on behalf of the Assurant representative and reanswered all of the questions for me. The second person I spoke with to resubmit the claim after it got denied due to the original agents mistake was extremely nice, helpful, and apologetic.

From claim beginning to end was super easy. Process once deductible was paid had a quick turnaround. I did have an issue with the phone having a passcode lock on system updates. Still not sure how to proceed with that issue.

I call in and took an hour to solve my problem. However, their system did not receive my information so I have to call in the next day. I met someone else and everything starts all over again and the problem unsolves. I have to responsible for everything even spent a whole day to call them all over and met many different people. I paid for a service and here I have to fix my own problem. They did not help at all. Will cancel soon.

There was prompt response to my complaint and subsequently got a replacement for the damaged Galaxy J3 star. This shows a commitment to service on the part of the insurance. T-Mobile is working fine. Thank you.

The replacement arrived quickly. The instructions were clear, communications were timely. The process was well established and functional. Overall a good experience. The only item that could have made it better would have been if a charging cable were included in the box.

I am not satisfied whatsoever with my replacement phone, as when I began my service I purchased a brand new phone and had no problems with it. Now that I've received my refurbished replacement phone I continuously have issues of it running slow and closing apps that I'm in the middle of using. I also have had several apps not even load as they should when I try opening them. The only positive response I have for Assurant, is that I can at least make/receive my phone calls and messages now.

I ran over my cellphone and the screen was terribly cracked and unusable. I had the replacement almost immediately from the company. They made returning my device very simple. The whole process was no trouble at all.

Took phone to tmobile in Springfield mall. Agent examine phone and informed me that the phone was cracked and informed me to call 611 for a replacement. Called spoke with another agent to start my claim.

My phone was stolen and the people were very helpful in helping me get a replacement very fast. I had 15 minutes to order my phone before 8pm so I can have it next day and the lady worked very fast on getting my payment approved and phone order processed

This has been by far the worst experience I've had with any customer service ever! From this company denying my initial claim due to the representative not correctly annotating the correct imei info after I told them what the correct phone was, too when finally getting the correct claim filed just to find out when the device was sent out they had the wrong name on the package so I am not allowed to pick the package up from UPS. I've called and called to get assistance but no one seems to have any answers, this week will make a month of me without a phone.

From the time I reported my son had smashed his phone while working on a car, it was only 24 hours until a new replacement phone was received. Repacked his damaged phone in package sent with pre-paid label to complete return with ease.

I'm great to work with this company. My brother referred me. It's the best assurance in the New York City. I'm also happy to be try to work with them. I think I will stay with you forever if you make me happy.