Assurant Phone Insurance Reviews

Excellent customer service over the phone, rep explained everything in process, only thing the battery when received new phone wasn't working, but overall experience was awesome, easy and delivery time was good.

Very easy filing claim, quick turn around time in claim being accepted. Processing of claim was done in a quick and timely manner. Shipment of phone and receiving phone was much faster than anticipated.

The process was quick and easy. I received my phone with no issues. Great experience! I even received a newer model than the phone I was replacing! This insurance was extremely helpful compared to previous ones that I have gone through.

Ordered a replacement phone with no problems. Had a very good experience. Thanks Assurant. Their customer service department is easy to deal with. If you lose your connection they will call you back on the phone number you give them with hesitations so dont panic like I did. They will get you through the process.

I made a claim for lost iPhone and at the begging everything was perfect very fast and easy and I received another phone 2 days after but the the bad things start happen cause the phone that send me didn’t work and I call to the support team and they didn’t give a good solution. They give me wrong information. That’s why it took five days in order to receive other phone and I was afraid that’s if this time it will work, I know the equipments are refurbished but you should make sure that they work good before sending to a customer! After 7 days I receive my iPhone.

Thank you for your immediate response and timely phone replacement. Your support was expeditious and exceptional which I am very grateful. Congratulations on a job well done. I will be recommending you with my highest praise and satisfaction.

After phone was stolen this company made it very complicating to get a replacement phone. After told My phone will ship overnight it turned into 3-5 business days. I run my business on my phone which cause me to miss money. On the 5 day still no phone. I called back and was told by a rep, "Oh they needed a copy of your ID" which no one contacted me to get nor an email was sent. How would I have known if I didn’t call back? I spoke with 2 supervisors prior to this and was never told that.

Package was supposed to be overnighted, but didn't arrive for 2 days (ordered Sunday and arrived Tuesday). Then because I was not home, UPS took my package to a local UPS 'Access Point' for me to pick you. I didn't know what an 'Access Point' was and searched the UPS website for directions for the address on the UPS ticket. It would have been helpful if they noted the random store name 'access point' my package was delivered to, so that I could find it easier. This delayed me picking up my package because without a phone/GPS, and being busy at during regular business work hours, I didn't have much time to go on a scavenger hunt.

Eveyone kept giving me the incorrect information on what to do regarding my claim. It wasn’t overnight shipping, the claim took two days to process, the sent me the incorrect phone, and the staff didn’t seem knowledgeable. It took over a week to receive my phone that I pay insurance on and that I use.

Had no problem with the claim. Was greatly satisfied and I really appreciate your service. The customer service was pleasant my phone was there within two day which I could not believe. Again great job and thanks.

Received Excellent Service. Would recommend to all my friends'. I am happy that that I had the insurance'. I will continue to keep the insurance. Your organization provides great service to your customers.

I was totally honest when I gave Assurant the events that took place concerning my phone. I thought I had damage so I did a claim but once I took the phone to T-Mobile the representative realized the phone wasn't broken. It was a screen protector. So I sent the phone back that was sent to me by Assurant. Meanwhile I ended up losing the phone that I thought was broken. When I try to explain this to Assurant I was told there was nothing I could do and basically I'm just out of a phone and I would have to buy a new one. I just bought the phone a question not even 30 days prior to this claim. I am still making payments on the phone a question. I only sent the phone that Assurant sent me back because the representative from Assurant explain to me that I would be charged $230 for if I keep the phone and replace it with the one I lost. That is not going to happen because for issues and reasons like this that is why I purchased insurance.

Quick, easy claim submission process. Efficient and friendly representatives. Swift delivery of replacement device. Was very happy to have the return packaging and no fee for postage return. Appreciative of the amount of time given to return broken device.

Broken Phone. Excellent and thank you for making it easy for us! Beginning to end it was great. I received it all with a day and it's all set up and ready to go as you promise. Thank you.

Excellent and fast service. Great customer service and products. I would definitely recommend assurance to everybody. The price is so worth it and you won’t regret it. Fast shipping and smooth transition.

Lost my phone. You have a great customer service. They were professional and courteous. My report was so easy and pleasant it was taken care of immediately. The replacement phone came in a timely manner.

I pay for insurance for cellphone replacement. I spent $50 for a replacement cellphone after my screen broke. I was supposed to get a "certified" new replacement. Instead I received a cellphone that turns off automatically at 56% battery. I was told by two ladies from Assurant PHP I had 10 days if I wasn't happy. I call on the 9th day and a lady tells me it's not 10 days. It's 7. How convenient for y'all. You people care disgusting for 1. this so called insurance, 2. Sending crap phones as a replacement, 3. For being liars. Metro by TMobile is not trustworthy.

I cracked my screen on my phone. I called the 800 number, to report my claim and within minutes they were sending me my replacement phone! It was so easy with no with no hassles. It was a great experience. Thank you.

My package was lost, you sent an expired SIM card, no charging cord, and no booklet on how to activate. Furthermore, when we paid 15$ to active the old SIM, It didn't take. Extremely dissatisfied. No worth my 50$.

Customer services opened my claim very quickly, was proficient in explaining my policy to me, shipped my replacement phone immediately after I paid my deductible. Very polite, knowledgeable and professional experienced customer service personnel. Thank you for your outstanding service.

I was tracking this package because I really need it as soon as possible. Once I check my text on the 01/06/20 it said the the package was deliver on the front office at 11 something, I was not able to pick it up the day because I came late from work. The office was closed. The next day I send my son to pick it up and the lady said the package that I was expecting with the replacement phone from Assurant it was not there or was not found, called the manager in the office and told to call the next day because the lady who sign for it was off the day, so I talk to her the next day. She said she just received and sign for the package and don’t know where they come from.

Was left hanging wondering when I would get my replacement phone, had to make contact to get the information. Shipping was a bit slow. Put claim in on a Saturday and did not receive replacement phone until the following Tuesday.

So because of a delay in your shipping The replacement phone it caused me to spend an extra $50 to Ship it To my son at school In Virginia, If the phone got here like it was supposed to Friday morning There would have been a problem. I even waited till Saturday afternoon thinking that the phone would arrive before I had a drive them back, When the phone finally got here on Tuesday evening, I couldn't believe how long it took when I went out of my way To make the call on Thursday afternoon, I've done this before and it only takes 24 hours to get the device. How come it took so many days?

This company is full of BS. A simple low end device should had been approved in 24 hours. They took them over 7 days for it. Unacceptable. Each time we connected with customer service I was greeted with a new BS.

My experience was pretty good once it was processed. The only issue I had was confusion on what Assurant was looking for to complete. I received a phone call with a message left to send a current bill. I then received an email as well for the same request. I immediately sent it but the claim sat for several days. The agent told me it wasn't processed because although I sent the information I didn't call back and confirm I sent it. I would think there would need to be a check and balance system if an email is sent, then that should cancel out the phone call. Other than that - the phone was expedited and back in use. Thank you.

The people I spoke to were very friendly and informative. The phone arrived quickly with no issues at all. Overall it was service!! I will definitely stick with y’all. It was such a pleasure to have things go smoothly for a change????

Replacement process went quickly and efficiently. Received phone within a day. Transferred data on to the phone. Cleared data from the old phone. Then returned the old phone. This was an easy process.

Samsung Galaxy S9 64GB Blue G960U. I was told I would receive my replacement phone overnight 1/3/2020. I have yet to receive it. UPS lost my package, Assurant is investigating (takes 14 business days) and I'm still out of a phone. I've already paid my deductible.

Great experience. They acted very responsible and on point. I would recommend all my friends and family. In the past the experience remains the same as the present. TMobile is always ready and willing to help no matter what the situation is, very polite and good customer service.

A Sprint phone was sent instead of a Tmobile phone. Totally disappointed my son for his Birthday. No explanations were given and a email had to be sent in order to send the phone back. My son still doesn't have a phone. Very unsatisfied with the service I've received.

Very good and quick service. Thank you. I couldn't believe how fast the phone came. I was also impressed that you sent all the accessories. Thank you for that. It's nice to have this kind of coverage for those accidents that happen.

The agent spoken with was very efficient in her job and I found the info needed reliable and easy to understand! I would definitely recommend service to those in the T Mobile Network. If I had to use again I would. God bless each and every one of you.

I had to wait on hold to talk for 30 minutes. Then another 10 minutes to be able to pay my deductible. Then I received a phone that I had to sent back because it was defective because the speakers were not working correctly.

I needed my phone replace due to broken screen. One was sent after $100 payment. The one that arrived was a hunk of junk. Took me several calls to T Mobile and then placing the SIM card back in the broken phone to be able to speak with CSR. The phone gave several error messages. System UI not responding, messaging not responding.

This has to be one of the easiest if not easiest company to deal with that I've ever experienced. I am the account holder. I have a son who initially would wind up with a broken screen on his Samsung s8 which consists of glass around the entire phone... Anyway, I've dealt with this company a few times and the customer service experience remains consistent as excellent!!! Easy process thanks to the company philosophy and how they train their staff. Thank you!

I had a great customer service representative, He was nice and polite and got everything done in a timely manner. I would put his but I forgot it. But I will recommend my friends and family to use Assurant.

Spectrum had said that my last name remaining my maiden name was not an issue. It was. They also spelt my name incorrectly on the paperwork. Because my identification and name on the account didn’t match, the process was delayed. The customer service rep that I spoke with suggested that I change my last name back to my maiden name and resubmit identification with that name on it. Ridiculous. Received a new phone one month after I submitted the claim in person with my carrier.

Very high quality services and next day replacement. Very pleased with customer service and couldn't get faster replacement anywhere. I received my phone the very next morning, much to my surprise. I've never had service this good. Thank You Very Much.

I lost my phone on 2nd January. I file my claim but I did not get my phone back. Delivery man left phone outside of building and now they said they try to track phone. It’s take 14 days. It’s Ridiculous.

Could only access web by using SSN and not PIN. It took 3 trips to store to resolve. Web page only prompts for PIN. Does give option for SSN. Several attempts to reset PIN. Additionally I was informed the new phone would arrive the next day if I placed the order before 8 pm, which I did. My phone did not ship first two days and two additional days for transport.

I never received my device and when I called in I was told I needed to wait two weeks for something to happen. This is ridiculous and the only person who has reached out to me has been UPS which they shouldn’t be the ones doing it.

After filing a claim, the replacement phone I received had a crack in the screen. When I called customer service they said I was 2 days outside the window to report it. The information on the return slip did not state this window. I am extremely disappointed with Assurant. I have had multiple phones insured with them over the last several years and this is the first claim I have made and they cannot even make any exception.

You would think because you pay every month for 12 months of coverage, that the one time of year that you need to actually use the insurance you would get what you need. But after this claim I absolutely HATE Assurant. I will be canceling my insurance on both of my lines because of how terrible this one experience was.

The item Came on time, the packaging was great. Customer service was very good. I was very pleased with my Experience, keep up the good work. Thank you for the pleasant, & efficient service, my claim was easily handled. I like my replacement phone. Thank you once again.

Stolen phone. Filing a claim was easy. Customer service was helpful and I got my replacement phone within a few days. When I got the new phone, it was very easy to set up, just put it the new sim card and give TMobile a call. I highly recommend.

I got transferred five to six times just to make the 10 payment to get my phone replaced. I felt like no one was competent or observant enough. Nobody actually listened. It was very frustrating having to tell 6 different operators the same thing over and over. That was very unprofessional. No one wants to keep having to explain themselves. Your operators should have paid more attention. Something that should have took 10 took 40 minutes. It has me thinking about switching service because every time I have an inquiry stuff goes left.

So I had got the phone. It came in Fast but when I had looked at phone I could see dirt in cracks of phone and noticed the battery doesn’t last. It dies way too fast. I know they send out refurbished phones but they did not check battery.

The representative was friendly and answered all my questions. The first time I called I had problems with my information being out of date, and the representative solved all those problems quickly. Everything was handled within a few minutes and my replacement arrived in less than three days.

I went into a store to pay for it and apparently it never went through. I called a week later and asked where the phone was and they said I never paid so I again had to pay the $100 so I played a total of $200 for the phone again and I would not have paid it twice if I did not need the phone horribly.

My phone arrived within a few days after my claim with a return package with postage paid. All I needed to do was have information taken from my phone and transferred to the new one. It was very easy and helpful for me. Thank you.

Very awful company had to pay higher deductible than the price for the phone and the replacement phone is not performing like it should..If the phone was less than deductible I don't understand why you have to pay more than it's worth.

The process was quick and easy! Customer service was also great when I called to check the status of my claim. Would definitely recommend to others. Hopefully, I will not need to use anytime soon. If I do, I know I will be in good hands.

Excellent customer service. Processed and shipped accurately in the exact date and time. The insurance is an excellent price and is very much needed because the electronics are so fragile and costly to replace. Overall excellent experience. Thank you Assurant.

My screen was cracked and I didn't want to cut my finger :). I called to put in my claim and received my replacement phone in 1 day. I had to transfer my old info which was a little difficult remembering all the passwords and sign-ons but really my phone was set and ready to go. It helped also to have the time to send my old phone back because I was able to look at it, compare and get my new phone updated without missing a beat. So far, aside from the $99 fee/deductible my experience has been great.

I received a replacement phone in 3 days. So service is very good. The whole process was easy and the people who handled the claim were very professional. My replacement could have been sent to me overnight, as I'm a doctor and needed sooner, but I guess it's their protocol.

I just had a pretty decent experience returning my phone and getting a new one or refurbished one although it was a little tough because of not having the exact date and moment that it went off. My first claim was revoked because I couldn't remember the day and that was partially because of getting the runaround on the phone and spending 40 minutes and talk in the three or four different people after trying to do it online first. But while I was doing it online it would not let me say that I didn't have my phone come in contact with liquids and as why I ended up having to do it on the phone instead of online which I don't know if it was a glitch in the program or what but I wasn't happy about not being able to change out of saying that my phone had been exposed to liquid. Other than that the last time I talked to the person that went really well and she was very helpful.

I originally called the support number via the Samsung Protect app when they told me they didn't have my protection plan (ended up being the protection company for my partners device not mine), I was transferred to Assurant and they were able to help me (which was great). I was told I would receive shipment tracking to ensure I was able to see when my device arrived, but I never received the shipment info. When the device arrived it was in the wrong color (should have been black, but the phone was blue). I never called to correct it as life is too short, but I am telling my freinds/other samsung customers about my experience.

The product came very fast! Also the service used to delivery the product was awesome as well. The guy called me to advise me of my package being dropped off. It gave me comfort, esp with so much fraud going on where people steal packages. Thank you all!

I was very happy with all the customer service. Everyone was really friendly. But the moment I turned on the phone I knew I was going to have a few problems with it. When I started using it the screen would freeze ably allowing me to use the home button for a couple minutes, not only that it glitches and takes me out of the app I would be in. And just recent it has started shutting off even when it’s charged.

The UPS delivery records shows that the phone was delivered, but I never received it. So I am having to wait for a 7 to 14 days before the replacement has been present. Which has been an inconvenience to me because I haven't had access to my metro phone acct.

I have been a customer of Tmobile for 16 years. I've used their issurance just as long. I haven't had a claim in over 4 years. My phone was lost/stolen on a Friday night. My claim was made on Saturday after calling the establishment a few times to see if it was turned in first. My claim was put in "review for 3-5 days". No one knew why. No one could offer any explanation other than reading their script. And I could not be sent to the review dept so I could answer any questions because they didn't take inbound calls! But I was told they would contact me if they had any questions (via email since I had no phone).

No one cared that my son had to go extra days without a phone. He missed job opportunities due to this. I was lied to by the representative who said the claim was approved and would be sent by priority next day air. JUST BE HONEST SO WE KNOW WHAT TO EXPECT.

I lost my phone during the holiday but the service responded quickly and accurately! The online process was easy to navigate through and I got my replacement within a week. Five stars service for sure.

Assurant is a truly careless company and is nowhere near worth the money. Not only do they not state their devices are refurbished when you're dealing with them on the phone but when you receive your device it will be so physically damaged it will make you long for whatever device it was you were originally replacing. Needless to say I chose to return the phone and I expect my refund back of $100 that they charge you for a cheap chipped nearly broken damage device that half the time is worse than your original device. Thank God for T-Mobile. Don't bother wasting your money on Assurant though.

This is the worst experience I've ever had with a professional company. Y'all sent me a phone that was registered in somebody else's name and I had to send it back. Now almost 2 weeks I still don't have a phone.

I was delighted at how fast the customer service rep handled my case. I appreciate the quickness and the reliability of the service. I ended up losing my phone on the first day of the year and was upset but the rep was empathetic and was very respectful of how I was feeling and lighten my mood. Would recommend.

It took 10 days to get a replacement phone, after follow up calls and email to Assurant that went nowhere, I had to reach up to Tmobile customer support to help me get my replacement phone. Assurant handle the case very poorly and lost me as a future customer.

Purchased a new phone and dropped and broke it within a month and luckily I had the insurance on it and my previous insurance experiences (with other insurance providers) were amazing and I received a phone within 48 hours. I am now on Day 4 with no replacement phone. I have called every day to get information and I am told something different every single time I called. I was initially told I would have my phone the next day since I filed the claim before their cutoff time. I called the next evening and was rudely told that FedEx had my package and I needed to wait until they posted the tracking information - which is a bold faced lie.

The customer services with Assurant was excellent! They were very helpful since day one and the process was fast and quick! Although I received the wrong phone, I got the iPhone 8 instead of the newer model I had. The service was really good. Thank you!

The device I received was broken and did not work, and I have to send it back prior to them sending a new one which is an inconvenience to myself. Now I have to wait yet another week for a NEW REPLACEMENT for the broken replacement that was sent out.

It took 4 hours of calling and finding information to complete the online form.. Then when I get the phone there were instructions on how to reactivate... Dial *228? That didn't work. You can't call from a phone with no service. Then they say call the 888 number. They can't help so they tell you to take it to a store. At the store they charge you $17.00. WTF???

The replacement I had received had a dead pixel on the screen, I called and spoke to someone about it. Within 5 minutes they said they were sending another one and it came very quick. I am very pleased with the experience and the peace of mine is definitely worth the little amount of money.

Overall experience was extremely satisfactory. A few bumps getting started but the end result is all that matters. I am very grateful for the representatives of Tmobile as well as the representatives of Assurant Claims Dept. Thank you again!

I filed claim on DEC. 30, 2019, received phone on JAN. 4, 2020 (suppose to be overnight). Phone was BLACKLISTED and could not be activated. Sent phone back and SECOND phone arrived JAN. 8, 2020. This phone was also BLACKLISTED and could not be activated. Finally received THIRD phone JAN. 9, 2020 and this phone did work. However during this process and numerous phone calls to ASSURANT and METRO I was treated not so nice, almost like it was my fault. I was not compensated for time, waiting, mistakes, NOTHING! I was treated so poorly. I am leaving METRO after 7 years and will never have anything to do with ASSURANT nor will I have nice things to say. I am extremely disappointed that it took 3 phones to get it right amongst many, many other things.

I purchased a rose gold watch which I later matched everything with it. Twice I cracked it with Apple Care and twice I received exactly what I purchased at a cheaper rate and a more timely fashion. Once, I used Assurant and I now have an ugly black watch and was told I had to get whatever you have. I was treated as if you were doing me a favor. I pay monthly for my insurance and paid a high deductible. I will NEVER buy another Apple product from Tmobile because of this insurance company.

The whole process was easy and quick. It was a real help at a very stressful time. The folks on the phone were particularly helpful. It would be nice if the process could be handled at the U.S. Cellular store.

Your company asked for additional documents. I said that my phone was broken and inoperable so how do you tell me I need this. You CALL. Someone phone isn't working and you call instead of email seriously so that changes my phone from getting to me till 2 days later. And if I didn't do your employees jobs and get in contact with another person's phone I would have never received it. For a customer going through a very frustrating time there was 0 actual help. I had to do it all and then the phone you send me has no sim card tool to get the old sim out or installed into the new phone. No adapter to transfer the contacts or pictures since I don't use the cloud for pictures so they are gone. So it was a horrible experience compared to the last time I got a phone replacement and it was the easiest thing and best experience I ever had with insurance.

I have been held accountable for a nonreturned device which I wasn't instructed to return. I was told by a rep on 1.9.20 that first a "letter was sent out to me" then when I asked when his response quickly changed to "an email was sent out". I again asked when, he stated on 10/8/19. I kindly asked for that email to be forwarded to me. To no avail! No emails or notifications were sent out to me to tell me to return a phone. No one reached out to me! The company failed to provide adequate information with my replacement phone. Yet I am at fault!

They were very helpful and my new phone came very quickly.. Everyone was very nice and awesome customer service. My insurance was actually very cheap and useful. I will keep my insurance and recommend service.

It took 8 days to receive my replacement phone. I was informed it could take up to 24 hours. When I called to inquire why I had not received a tracking number I was informed it was out of stock. I should been informed immediately. Being out of stock is unacceptable and I believe I should be refunded some of my replacement fee. Sincerely Stanley **.

The CS reps I spoke with were knowledgeable and helpful, which was great... However my experience went downhill after finding out you send me a random refurbished phone from the “warehouse”. My phone that was less than 2 months old was stolen from my back Pocket in a crowded area which was a terrible experience, then your company made it worse by sending me a junk phone.

Dropped my phone during holiday rush. Your company replaced phone quickly and effortlessly. Good service. Approval was simple and quick. Phone is working well. I would recommend this insurance to anyone with a phone.

The process was extremely easy and painless. The phone shipped and was received as promised and when I called customer service, the agent was extremely helpful, knowledgeable and friendly. Couldn't have asked for a smoother process.

Lost Device: Samsung Galaxy Note 9 512GB Blue. They exceeded my expectations and provided first class service! The process was easy and my replacement phone was sent with no delay. I received the phone and was back online in no time.

Very professionals & knowledgeable! Definitely would required to future customers! Fast and easy to talk to about my claim. I did recover my lost phone. Assurant Wireless is a great company and we need more company like this one!???

Fast easy service. Simple to process. Quick product received. Easy to follow the instructions. Will refer to all of my friends. Extremely happy with the service. Will continue my subscription with Assurant.

My phone kept turning off and going dead for 10-15 minutes at a time. I took it to TMobile and they told me my insurance didnt cover it, but they'd be happy to sell me a new phone. Called Assurant and not only did they tell me that wasnt true, but because it was an internal issue I had no deductible. They quickly sent me a replacement phone and I could not be happier with their service.

I told customer service the correct address multiple times to send my replacement device to and got all their extra paperwork requested right away but they still sent it to the old address. It took over a week to get my replacement when it should have been overnight. I shouldn't have to pay $250 for bad service. This is not the first bad experience with this company.

Calling and getting a new phone for my husband's phone that was damaged was quick and easy through the automated system. When package arrived, it had detailed instructions on how to send back the damaged phone.

The website didn't work so I called Assurant. They were very helpful and I received a replacement phone next day. The only problem was the Samsung 8 (new replacement phone) doesn't use the same charger as the Samsung 7 (old damaged phone), and one was not included with the new phone. So I had to go out and purchase a charger before the new phone could be used.

Everything fast and quick. I got my New tablet replacement right away for my daughter. She couldn't be more happier. I highly recommend others to buy insurance through Assurant for a peace of mind. Thank you!

The replacement phone that I received was an iPhone but the screen was refurbished. It’s a huge drastic difference from the original iPhone screen and I was not satisfied with the quality. The brightness was not as bright and vibrant as the original. I did not originally have a refurbished iPhone so I wasn’t satisfied when I received a refurbished iPhone.

Very good experience, fast and secure... The only thing I don't like is UPS delivery, they didn't bring to my house, they hold the package I had to drive 20 minutes to pick it up at the UPS Facility, you should change the company...

I damaged my phone so I called them. It was Quick and easy. Just had to lay the fee of 99.00 for a new phone and it Arrived within a few days of placing claim. Very happy and satisfied with how quick they processed the claim.

Worst customers service ever. Sent wrong phone. Then say they can't replace the device I've been paying insurance on for years. Talked to an manager and was told to call back after they tried to reprocess my claim only to be transferred to and sit on hold for a half hours with no one answering.

iPhone X. From 11/29/19 that I put a claim through with your horrible company, it was a huge hassle and nothing was done. I must’ve called like 100 times and nothing was resolved. I called weeks later and spoke to a gentleman that finally did his job like he was supposed to do and he did everything to make sure I received my replacement. But even though with his help and he did resolve the issue, I hope T-mobile switches insurance company to a better one because Assurant is a horrible company. Damien **, if you want more in details Feel free to call me. **

Waited almost a week to get another defective phone that was not in the color of my original phone. This phone is glitchy and sends all my calls to voicemail, delays all of my text, and mixes up my text with the wrong sender.

I appreciate the expeditiously and professional way that my claim was handled by your department. I will continue to insure my cell phones through Assurant. I Thank You and all the personnel who work there.

When I called about replacing or repairing my Samsung phone, I was greeted with a friendly voice and very accommodating. It was very fast and I received the phone within 24 hrs of submitting my claim.

I had back call again and the agent (women) from the first second got my blessings, she was completely amazing, please she deserves a reward.

Was overcharged on replacement of device. Even though we have paid insurance consistently since we obtained our devices - Assurant is soooo unfair. Need to reconsider the rate that you charge people to constantly replace devices.

I felt as if I was suspected of fraud. A bit of resistance for a customer that has had no claims for several years and no late payments either. Being a bit more kind to customers that don't abuse the insurance is a good PR move.

My phone was stolen and with past experience when my last phone was damaged I tried to get a replacement but insurance was removed mistakenly and I was unable to received a replacement so I had to cancel my services. When my second phone was stolen I placed it on blacklist. Once I couldn't track it I reported it. My claim was approved asap. And I received my phone within 3 days. Great services and my problem was solved in a timely manner. Great Job Assurant.

I was going back and forth between you and T Mobile. I made the claim and the cellphone was found but the replacement was in transit. I had the tracking number but UPS would not stop shipment because Assurant had no billing info submitted. After going round and round I was finally given to someone who would and could unlock my original cellphone. The replacement cell arrived the day later and subsequent the cell was returned unopened to the local UPS office. I am now awaiting the return of my $149.00 deductible.

I got the benefit of replacing my phone which just crashed. A few calls to the office and the insurance company have me a new and upgraded phone which I like so much. The insurance personnel were very courteous.

I have service with T-Mobile. My phone was covered. Assurant denied my claim. It took 7 days and several hours with T-Mobile and Assurant to get my replacement after I demanded to speak with a manager.

New phone. I called on Dec 28 2019 and turned a claim in. Was approved next day. As of Jan 7 I still have no phone. I was told that it was backordered but I am not sure this is the real reason. VERY UPSET..

First issue was I was happy to wait for an exact replica of my phone, I received a phone that was the wrong color. Second the Bluetooth is not working correctly, third issue is the speaker on the phone is not working correctly.

Quick delivery. My daughter was happy with the new phone. Only thing is phone seemed a little used. But I will still use your service. It is a little scary not knowing what you will get to replace your old phone though I do think the outside of the phone should not look as used as it did. But otherwise I am very pleased especially since my daughter was happy. Thank you.

I had my phone lost or stolen Christmas Eve. Called the insurance company and they were more than understanding. And to my surprised my replacement phone had gotten to me before new year's. So I thank the insurance company and the mail carriers for making it possible.

You guys were great except I did not receive my my as scheduled. Therefore I gave you guys a rating of four stars because you were less than perfect.. Overall I was very please by the level of professionalism I received and your agents were very helpful and courteous.

My claim was taken in a timely manner the customer rep was very helpful and efficient. He was able to assist me and was knowledgeable about my situation I received my phone a couple of days later. I called on a Saturday and received on Tuesday.

Overall experience was great. Fast service. The problem I have us the phone that replaced mine has screen issue. For example it will freeze when typing or scrolling thru something. I will then have to push the power button off then back on and may work for a minute or 15-20 minutes. It's rather frustrating!!! Not sure if this is an Assurant problem or do I go to US Cellular?? Something you can please assist with, I can be reached at ** or by email at **. Thank you very much and looking forward to hearing from you.

My screen cracked and was sent in for exchange. The warranty process went easy and smooth. I would highly recommend Assurant. It took about five days to get my replacement phone. When it arrived all I had to do is throw in my sim card and bam it was back on.

Terrible, Terrible, Terrible. I'm going on 1 month with no phone, the first replacement device I received was BLACKLISTED, The 2nd one which I received today is also BLACKLISTED....WHAT IS GOING ON? TERRIBLE!!!!

Very disappointed because I waited over 2 weeks to get my replacement phone, after calling every single day it was one bad news after another, I received very little help, worst experience ever. -0

The phone charges slow with or without an oem charger. Why wasn’t the phone checked out before it was sent out. So what am I supposed to do when I need to charge my phone? For what I pay this shouldn’t have happened.

I was really hesitate contacting and filing a claim. Had done so once before a few years ago and I was left with frustration with Assurant. This time, it was different. I experienced no problems and expectations were met. The no hassle experience left me not wanting to cancel my insurance.

I tried for 2 days to hook up the replacement phone, to no avail. I sent back the replacement phone, when can I expect my $50 to be returned? It's been almost 2 weeks already. I spoke to a customer service representative and they said I could send it back and get my money back.

The process to replace my phone was painless, fast and easy. thank you for a great service. I definitely will recommend this service. The screen was badly cracked and I thought you might just replace the glass, but a new phone was a pleasant surprise. Thank you.

My Samsung S8 plus was dropped and I have damaged front and back of glass. I submitted for replacement and paid my deductible. I received my replacement phone in 3 days, perfect new phone. Wow fast service. Very easy to return my broken phone. They had a return envelope. Love my replacement phone. Thank you.

The replacement device is far worse than my original phone. I'm outraged. The speaker doesn't work and sounds distorted. The calls take very long to even go through. The settings are weird. The phone I received is garbage.

I was very pleased with the ease of the phone replacement after my screen cracked. I received my replacement as indicated. There was an envelope provided to return my phone in. It is just a pain to set up a new phone.

Since I apparently took over 90 days to return my phone and have to pay for this phone you failed to receive until over 90 days I’d like to have my phone I sent you returned to me. I mean I’m being forced to pay you for this phone.

My experience was great. Gave great customer services, answer all the question I had for them and my replacement device came in a timely manner. I would recommend family, friends and anybody to this phone company or replacement department.

I received my replacement phone super fast and everything switched over perfectly. It was easy to activate my new phone as well. The claim was simple to do online and receive a return label for my old phone.

My phone went missing and it was promptly replaced. This was quickly done over the phone and was delivered in the time frame they had stated. I will definitely be carrying Assurant insurance on all of my phones.

My iPhone 6s got lost. Not only was I not able to get it immediately because I wasn't the admin of the account on T-Mobile, I was asked to pay $100!! when I have paid about $11 or 3 yrs. If I had known I would never have gotten this stupid insurance.

I filed the claim on a Friday, and it was approved on Friday. Then the replacement phone sat until FedEX picked it up on Monday morning. You did this to save cost!! But, it delayed the phone getting to me, the paying customer, for 2 additional days. That was disappointing and and hassle for me.

I would highly recommend Assurant to friends and family. The service representative was knowledgeable, polite and understanding. I received my replacement phone in 1 business day. Truly amazing. I called late in the day on Saturday and had my replacement phone Monday afternoon. Exceptional service.

The customer service specialist that assisted me was patient and supportive. The replacement phone also arrived within few days. Thank you Assurant for your excellent service to Tmobile customers. I'll definitely recommend your service to my friends and family members.

Phone broke late Friday night. Took it in Saturday to have claim started and took until Tuesday to even receive the phone that I then had to wait until Saturday again to set it up due to working 3rd shift.

It went very well. Was quick and easy. The only problem I had was on the tmobile side getting my old phone returned. I was surprised how quickly and well priced my replacement was.

My experience was delightful. Everyone was extremely polite and did everything to get my claim started and a replacement phone in the mail. My daughter was delighted because she got her phone back and I am grateful because I got my phone back! But the experience I endured was at great length to make sure I was taken care of properly. We received the phone in excellent time. No problems with returning the old phone either. Thank you for the pleasure. PS...my daughter loves her LG Stylo 5. It is an upgrade from her Stylo 4.

Customer service was great and very helpful! My replacement device works even better than my original phone. I received my phone in a fast and efficient timely manner. Taking out the insurance is definitely worth it!

Within 5 minutes, your agents received, processed, and sent confirmation for my granddaughters lost phone. Extremely courteous and professional, she gave us one of the best experiences ever. Thank you!

I admit that I am responsible for putting my iPhone XR in a place where it could get wet and damaged. Its my fault and it was an accident. An accident that occurred in early September then again in October, I used my AppleCare to resolve each incident. The 3 incident happened in early November, with AppleCare you are allotted 2 incidents, therefore I filed a claim using secondary insurance Assurant. I filed the claim on November 7th, did not hear anything and deductible was not charged to my bank account. After multiple calls to Assurant to check status, I finally after 4 days receive an email stating that the hold up was because they needed to know the Gig capacity and color of the phone being replaced.

I was charged $99 for the deductible and it was supposed to be $49. When I called in to discuss the customer service rep kept trying to get me to go online. He was rude. I hung up out of frustration and the inability to understand him as English clearly was NOT his first language.

I made my request on 12/27 and immediately received my replacement device on Monday. It was an efficient, simple and effective process. Standing by to confirm that my device was received when sent. I will be keeping the service and recommending it to my fellow colleagues who have the same provider.

Both representatives I spoke with were professional, courteous and friendly. My issue was taken care of efficiently and all of my questions were answered. My replacement phone came quickly and its condition was great.

My phone got broken glass. I went to T-Mobile Dealer. They gave me the number to call Assurant. It was so easy to reach Assurant. Very kindness and friendly environment, respond sooner, and sent me back my new phone. Thanks so much.

The new S8 Note sent to me is dropping calls like crazy! The old S8 note that I sent in was damaged due to dropping it. However, it didn't drop my calls like the refurbished one which you sent. I need another phone.

They made the process very easy. The phone arrived very quickly. They were very pleasant and communicated quickly with any problem. I had no problem filing a claim and they got back with me speedily for any extra information they needed.

I needed a replacement Galaxy S9 Phone. My screen was cracked. The entire process was smooth and easy to do. I received my replacement quickly and the directions for the entire process was clear and quickly taken care of. Very happy with my replacement phone.

Went well. Satisfied with outcome. Phone was exactly what I needed to get back connecting with family and friends. Nothing else needs to be said. The phone was replaced and all is well. Promptness in getting replacement was quick.

The phone didn't come overnight as promised on 12/28/19, it came 12/29/19. I thought the equipment return label was going to be sent via UPS, but it was for USPS. I dropped the return package to UPS on 1/5/20...

Received phone quickly. Not sure why if you’re paying a fee for insurance monthly you should have to pay a deductible. However I do have the replacement phone. At this point everything else is water under a bridge.

My phone screen broke, I called Assurant, customer service was very nice and helpful. They replaced my phone within days. The process was very easy and quick. Thanks Assurant for having an excellent customer service.

When I called Assurant and told them about my problem. They got right to work: and solved my problem. No question ask. That's the service you get with Assurant. I would refer them to anybody, thank you so much.

I was already nervous. I had no idea how to put in a SIM card or restore all my information. I was sure I would lose everything. My agent awesome!??? Very patient and very clear with instructions! He made my phone activation and restoration process easy!! Once I got my SIM card in my new phone, he was able to get me processed and my phone worked instantly. I retrieved all my apps, contacts, and settings. I'm very satisfied with my phone, the insurance claim process was very easy and quick, and apparently, I got through to the company's most efficient agent. ??? ** ????