Assurant Phone Insurance Reviews

The company wrongfully shipped my item, it was suppose to ship as a next business day, they shipped it out ground. The item was suppose to be a Christmas gift and it was out for delivery three days after Christmas. On delivery day the item isn’t signature required, my package goes missing and they don’t try and do anything to help me. It’s been over a week and a half and I still don’t have my phone nor someone has reached out to me as they promised they would.

Assurant shipped the phone within 24 hours of claim, however, they do not ship overnight. Filed claim on Sunday. Phone shipped Monday- Received FRIDAY at 7pm. Totally unacceptable. Who goes without their phone for 5 days.

Got my new phone next day even with the holidays. Always very helpful and professional. I'm very happy I pay for my phone to be insured. You never know if and when it will go missing. Thank you Assurant.

Initially the online claim process was a little longer than anticipated but after the claim was accepted, we received a replacement unit in no time. It was said the unit could be a refurbished unit but I was amazed at how new the phone looked, very pleased with Assurant services.

Phone Claim was processed expeditiously and without any problems. I appreciate having a working device so quickly. I would recommend your program to anyone else who has a lost or damaged phone. Thanks for being there.

O.k., well, first & foremost, I never received the replacement phone that was shipped to me. Sure, ultimately, the courier, I feel, is responsible but not fully. I agree and assume that it was stolen or never shipped. I was told that an investigation would be launched AFTER 10 business days. Wow, that's a lot of time for someone to get a replacement phone through your program and firm, don't you think? So this is very disappointing and frustrating and that's why I decided to take this survey. Let's see what comes out of it.

My replacement device camera looks broken from the inside and the sound is not really in a good quality. They send me refurbish one. I should have kept mine. Changed screen would be better. I already knew they gonna send me a bad one by the way the lady talk to me.

I called 6 months ago to process the claim, they advised they would call me back once they had device. I never got a call or email that stated they had device available. I called T Mobile to see what could be done, they had device available. I paid insurance for 6 months for device I did not have.

My experience with the representative was great. The device I received I was not satisfied. I can barely hear the people that were calling. I would have to put my calls on speaker to hear them clearly. I did call to get another device just because I didn't want to put in another claim or have to wait for another replacement phone.

Excellent service replacement of my Galaxy Note 9, which was insured by ASSURANT. The screen shattered when I accidentally dropped it. My US Cellular dealer handled the loss & replacement for me! The phone was shipped to CWork Solutions LLP, York, PA 17406.

Very simple process, the new phone was here in 2 days, TMobile switched over all my content and done! The new phone was in new packaging as if I just bought it from the store, which helps when I go to resell it in a year or so.

I was pleased with how simple and quickly I was able to retrieve another device. However, I was not happy about the price to replace the product. I am only paying about $500 for the device so to pay a $199 deductible after having the phone a few months was not good for me. On top of that my representative at Spectrum advised me to question the $199 deductible because the device was not valued over a certain amount to fall into the $199 deductible bracket and should have been $149. When I asked the representative at Assurant about it she just said it was inaccurate with no explanation. She was not rude though and she seemed knowledgeable, but she gave me zilch on that $149 deductible and I would really like that to be looked into further because Spectrum said with certainty based on the value of my phone my deductible should be $149. I have a Galaxy S8.

I very happy dealing with Assurant. The problems I’ve had are with Apple. A lot of misleading information transferring data from old phone to replacement phone. Thank you???? Assurant. I highly recommend you.

Awesome customer service! Fast, accurate and efficient. The agent that was assisting me was very professional and courteous. She didn't waste any time and handled my insurance claim with accuracy and efficiency and I was very pleased with her service. Great job!

Bad service. Unprofessional, scam. I haven’t heard anything from my adjuster I’ve been calling and I do not receive any callbacks I get the runaround that my adjuster is not available. Paid for a service for nothing.

Very easy and quick response had my replacement in 2 days would have been 1 but it was the weekend had no problems with setting up new phone and returning old phone easy process and simple guidelines for returning.

It’s about to be 3 weeks since I have been without a phone. First an apartment number was missing and no one could help with this issue and instead sent my phone back to the company and restarted my claim. Now it’s been about a week since then and I’ve yet to receive a phone again. It’s literally about to be 3 weeks on Saturday. Because of this I lost my job, spent the holidays without speaking to family and went away for my birthday and had to be In another state without a phone - this has legit been the worst experience I ever had. I'm considering disconnecting my phone line with T-Mobile.

Getting my phone replace. Good. No problem with but the phone came without a charger and earpiece, I had phones replace before and it always include a charger and a earpiece, I think that should be included.

I was very pleased with the entire claim process. The representative was very informative and patient. The experience from the beginning to the end was very pleasant. My daughter was without her phone for 1 day...which for a young adult is a long time. :) I would recommend Assurant to EVERYONE!!! Keep up the good work. :)

I had the issue 2 weeks prior to initiate the claim process. Hesitation was mostly because I was pretty sure that I will be dealing with this type of process that it seems like to be convoluted and hard to make the people think twice to pay an insurance. I will admit that I was wrong, it took me no time to start the claim by phone, the representative was very helpful, no problems at all, I gave my information and I received the replacement phone 2 days after. I sent the phone to them and practically, it did not make more than that. I will certainly recommend the insurance via T-Mobile because accidents happen and it is a good thing to have a program that really delivers what it is suppose to do for you.

Updated on 01/18/2020: Processed a claim on December 18th and I'm yet to receive my device one month later. Assurant claims device was sent and UPS said it was delivered and now I'm having to communicate with ups to inform them it wasn't for the second time. I don't think I should have to be going back and forth with any company for so long when I've paid for a replacement and yet to receive it. I'm the only one being inconvenienced by this and I feel not enough is being done to get this resolved in a timely manner. I don't think I'll be using this company again.

I bought my phone directly from the manufacturer, not T-Mobile. When it was damaged, I put my sim card in a older backup phone then filed a claim. It took a week and about 6 hours on the phone with Assurant and T-Mobile to get the claim approved. Most of the customer service agents sounded like they were on the other side of the world and all they could do is follow a script instead of getting the problem resolved.

Fast very please. Would reccomend to a friend. Shipped overnight liked said. Replace phone and charger in time for my grand daughter Christmas present. Made very happy. Very good customer service. Awesome.

While trying to file a claim I talk to three different ladies in different departments and they were all very helpful, polite, knowledgeable, and had a great attitude with exceptional customer service. I put off filing a claim for a cracked screen for a couple days because I thought it was going to be a pain but it ended up being one of the easiest call I've made in a while. Wish I remember their names but I know 2 were located in Bellingham Washington and the other in Texas. I would love it if you guys could pass along a big thank you for being awesome and making my experience so easy and great.

I was devastated when my phone was cracked and broken but the Assurant agent was very caring in helping me with my replacement. She made me feel like a valued customer. Good customer service is very hard to find.

The deductible was really high... the cost of the phone brand new has dropped tremendously and deductible is still high... the customer service I received from reps to management was very poor... I will no longer keep insurance with this company. I will Be moving to an insurer who treats customers better... if my son didn’t need the phone I surely would not have got this replacement due to how I was treated!! I still can’t believe I bought it after the experience I had!!

Claim was handled in a most excellent manner and went without a hitch. Instructions were clear and easy to follow. Replacement phone was delivered with dispatch. Return instruction were very clear and concise.

The claim was handled with care. The process was handled with a great deal of professionalism. My device was delivered with two days. The operator was very friendly and knowledgeable. I would recommend this service to anyone.

Replacement of phone with cracked case and face. The experience was very good. I was forwarded to the next services rep timely. Answered the questions asked and the process was quick and efficient. Phone did arrive as promised. All is well.

Got a like replacement Samsung S9+, works great. Thank you. I appreciate the kind support I received on the phone in the late evening. I do wish the agent on the phone was a bit more knowledgeable about how I could upgrade my phone in store because I was considering upgrading.

Everything went smoothly and quickly. Added bonus, my son got his phone delivered on Christmas Eve... so everything worked out wonderfully! I NEVER have any problems with your company. I always get the protection plan because I know Assurant will handle everything quickly.

Personnel were knowledgeable and sympathetic to my situation. He made the loss a phone less painful and less embarrassing. He took all my information and let me know I was covered and cost involved. The new phone arrived the very next day. Thank you!!!

The representative promised me a new phone in the Box. I made it very clear I didn't have a charger anymore and the earbud headphones were also broken. I received the correct model phone in the wrong color and it was most definitely refurbished with no accessories included.

Great experience all around from starting the claim. To receiving my brand new device. I wouldn't want to work with any other company now to get the electronics I love replaced when they break.. great company doing great work!

Inaccurate information every step of the way. Long wait for replacement phone. Will be cancelling insurance in the future. A totally frustrating experience. Had to call daily for updates with very little new information. Supervisor was unempathetic and condescending.

The customer service was excellent. The Quality of the product that I received was not. The key clicks don’t work so great, and the touchscreen does not always work properly, the volume is terrible. And the battery gives me only a few hours of use and the camera is awful. I paid a lot of money for my phone and I also pay monthly for the last 10 years, for insurance and never once had a claim other than this time. I still had to pay a deductible which of course I don’t mind doing, and got a phone back that was way less the quality for the money.

My phone would no longer take or hold a charge. The exchange process was incredibly easy and stress free. The CSR was extremely patient and helpful in processing my claim. The turnaround time was unbelievably quick!! You even provided instructions on how to download my old phone's information. I had a really positive experience.

The first time we were on a trip and the phone was lost then we just replaced it again because I had a fall and my son ran to help me and the phone dropped and broke the screen... Man it was a mess. Thank you for ins. on the replacement. So easy and pleasant to deal with. Love my kids. We all do something goofy and need to protect our things from us.

I purchased an iPhone 11 PRO on 12/24/19 and bought AppleCare (Assurant). While out letting my dog out on 12/27/19 my 11 PRO was stolen. I immediately filed a police report, went on AT&T to suspend the device as stolen, and went on iCloud to put the 11 Pro in Lost Mode. Somehow AT&T put my iPhone 10 as stolen and not my 11 Pro.. So my phone in my possession (iphone 10) became blacklisted. Called Assurant to make a claim on 11 Pro and they refuse to replace the device. Say that 11 Pro is not covered. Spoke to Apple representative "Alicia", we 3 way called Assurant-- and spoke to Angel and read my contract/policy number confirming the Apple Care. Angel at Assurant was very nice (which is why they get an extra star) but is claiming Assurant does not have proof of purchase of insurance on their end.

My experience was handle very professional and was resolve expeditious. My hat goes off for great customer service. Many times you have to go through a lot of red tape. I was grateful for the assistance I received.

Justin was extremely helpful while filing my claim for my daughter's damage iPhone 6s Plus. I was impressed that the delivery was the next evening. I have told our friends about this service.

Replacement for Samsung 8 came in fast and had it working by the next day. Very happy with the fast service. Lady on the phone was very helpful and fast to make my claim. This is my second claim and both I had no issues.

Very rude and it took over a week to get my iPad. I am very very mad about the whole thing. Also was on the phone for over 2 hours waiting to talk to someone and being transferred to different people and then being hung up on.

Assurant phone techs could be less rude and explain the process better to customers. Just because you've done this a hundred times doesn't mean I have. I received my replacement service quickly and easily but received no support on data transfer or any questions outside if device replacement. They did exactly what they are contractually obligated to do and not a single ounce more.

My phone was severely damaged by being run over. All I had to pay was $99 for a replacement and everything was good. Although the phone was supposed to ship overnight after waiting almost a week for it to ship, it took damn near a week to get the phone. The phone worked well though and returning the old phone was easy.

The process was handled professionally and expeditiously; easy to understand instructions. The staff was courteous and helpful in explaining the process and timeline. Thank you for all of your help and quick processing!

Despite a tech "glitch" which wouldn't let me complete my claim online, I am extremely satisfied with the fast, courteous, and timely service I received. The agent who assisted me on my call to complete my claim was great, super helpful and friendly...great customer service! And the best part...my device was shipped the same day!!! I'm a happy customer????

The process itself was very quick, and easy. I received my phone the next day, and it made this whole experience painless. Although, when I spoke to my friends, they told me I was being over charged, for the same exact phone, and problem, they paid a much lesser price; which was disappointing on my end.

Absolutely Horrible! Completely Disingenuous! Repeated delay tactics & Not as represented! Only through T-Mobile Repair conference calls was Anything Accomplished! & even today, 12/28, unable to access mytmoclaim.com to confirm successful return of damaged IWatch! Will warn Others of this! Please email me that damaged IWatch was successfully returned: **.

I lost my phone and was unable to locate it and when I called and made a claim, they were very efficient and handled my situation very professionally. They were friendly and very understanding.

6+ weeks trying to get my replacement phone after I dropped a large glass pepper grinder on my screen while making dinner. The phone worked at first, then slowly kept getting worse until it didn't work at all. Problems uploading my ID when I initially filed my claim with Assurant. Then I didn't receive the phone (so much for "overnight" shipping). Then I received an incompatible phone. I sent it back. I didn't receive the replacement replacement phone (we are 10 days in now, me a single mom with 2 kids and no phone). Asked for a refund, finally got that. Couldn't have the phone fixed like I had planned so I again tried my luck with Assurant. Couldn't upload ID. Didn't receive my phone, again. Received an incompatible phone, AGAIN.

Customer service was great and response time was also great. My only issue, a big one, was with the device that got shipped to me. Earpiece on the phone sounds muffled and distant, have to make calls on speakerphone. I called to see if I can get another device shipped to me and this will cause me to be without a phone for several days. They said they will not be able to ship me another phone until they receive a shipping tracking number from FedEx from me. Again, customer service was great, I just wish y'all could send a phone while I use the one that doesn't work. Thank you for your reading.

I was locked out of my truck when I called for roadside service, which is part of my plan. I was asked for my agreement number, but it was locked inside my truck. They could not find my account and then told me it was expired, and I would have to pay out of pocket, I called back to get reimbursed, and they wanted the receipt. How am I supposed to have the receipt when I paid them directly on the phone at the time of incident?

Delayed my replacement unnecessarily and took an extra 4 days with the support of my T-Mobile representative each day to finally have a phone I paid insurance for sent out. Definitely wished there was an alternate vendor in place.

Ok service. Didn't feel like anyone went above and beyond to make things any easier. Store clerk very unknowledgeable. Was told several different prices to use insurance before she finally settled on one. Not very friendly either.

When making my claim I received great customer service, no hassle, and was very pleased with the fast delivery on my son's replacement phone. Also the mail in instructions and return envelope for the damaged phone was very helpful. Thank you.

I returned my LG v30+ with 128 gigs of memory and they sent me a v30 thinq with 64 gigabytes and claimed it's the same phone specs-wise when literally there's a 64 gig difference. Is memory not a spec?

The whole process of reporting the claim through when I had to mail back my damaged phone was so easy! Customer service was very helpful, knowledgeable and polite. Very glad that I had this insurance.

I’ve been getting the runaround for 2 weeks now and still the issue is not solved. Nobody can answer my questions and concerns. Most representatives I’ve talked to have not been able to help me. Hopefully this is solved soon.

It was very great experience fast and swift. The customer service was amazing and fast I think whoever was the operator should get a raise. The phone was stolen and it took almost no time to get it shipped to me and I really appreciate it. So thank you.

Assurant's handset protection plan replaced my water-destroyed cell phone after I paid my deductible and shipped the new phone in less than 24 hours. A quick trip to the Metro store to activate the new phone and I was back in business. Assurant offers tracking for both the replacement and the returned damaged phone, so I was able to keep tabs of the entire process. Contacting Assurant was simple and I am very happy with their plan!

He was very helpful. The first one I talked to was a lady. She did not know what she was doing. I don’t know where y’all got her from. I waited for a week and. Call. Back. I then I was talking to this men and he was real helpful. Got the phone the next day. Thank You.

My experience was handle the right way and fast thanks. I would refer a friend if they have to do a insurance claim. I got my phone the next day. I thought I had to wait 5 to ten business days. The person I spoke to on the phone was very helpful.

My first order did not go through and I didn’t receive an update as to why. I was still under the impression that I’d my phone the next day. Also all agents have me different information on my orders. No one was on the same page.

I called because the replacement phone did not charge. I am still waiting on the label to return the replacement phone. I am extremely displeased with the service I have received thus far regarding this replacement. Now I have to return the replacement before you will send out another replacement!

Damaged phone. I am really happy with the service they provided. It was a quick process and the new phone came quick too. We are happy that we had insurance on our phone. It saved us money in the long run. Thanks.

Phone stopped charging. Quick, positive response! Easy to file a claim once I called and got a live person. Agent was friendly and processed the claim quickly. I will continue to carry Assurant on my devices.

Broken glass. They processed my claim promptly and I received the new phone within days of my claim being approved but they need to be more involved with Tmobile because the quote that I received from Tmobile was $100 repair and when the final amount was $ 149 Tmobile was misinformed about the actual price.

Replacement device. Amazing and expeditious customer service. Rep was very helpful and provided very fast service. I was transferred to a automatic machine to take my payment but the background noise of the store didn’t allow me to make my payment so the next rep processed my payment so I wouldn’t go through the same problem. Amazing service!

Though your chat representatives were great, your website is a mess. One of your reps had to alter it so, I could do something other than just sign in, repeatedly. All in all, it took me almost 3 days before I was able complete my claim. Not acceptable.

Customer service is great, fantastic, terrific. Speedy delivery. Although refurbished the phone works great, fantastic, terrific. Received phone the next day. I am very extremely happily pleased with this product

Experience was good. T-mobile personnel were unable to transfer my pictures from my old phone.. The two stores I went to couldn't help me. I spent about 2 hours waiting between both stores. I had to delete my phone prior to mailing my old phone back.

I probably stayed on the phone between 50-60 minutes just to file a simple claim. I was transferred about 4 times during that time and each time I had to provide the same info all over again. Very frustrating.

When I called Metro Pcs I was told the processing would be less than 24 hrs and would get the phone the next day. I did not receive the new phone until 2-3 days later via UPS. I'm ok with the phone. I like it.

I had to deal with them because of the issue I had. They were professional and did good job. It was smooth process without headaches. They answered all my questions and guide me through all the processes.

The assistant was very courteous and the response time was quick. The phone came in the timeframe that was given. The exact phone was sent. The Sim card was a problem but the local service of TMobile was able to change the card for me.

I’m really pleased with the ease of this transaction. It was exceptionally fast and simple. I am so grateful that I chose to get this coverage. The phone came. It works. The transfer was simple and the return was simple.

The process was very simple to complete online. The shipping was very fast and I was able to use my replacement device quickly. Time is everything these days and I was very satisfied with how quickly everything was processed. Will keep using Assurant.

ASSURANT gave me the worst service I have ever encountered. The promised 24-48 hours turned into 16 days, causing me to make follow up calls times 3. Each time they took the exact same info, and their faulty system kept telling me that my zip code was inaccurate, tho it was not! They finally got it sent, not to me, but left on the doorstep of a community member who needed to ask around to find out who I was, & it finally got to my relatives late on Friday night.

This was a terrible experience. I've been paying insurance for years for our cell phones and when we actually need to use it we got terrible service. The Iphone replacement that was sent to me was also damaged and didn't work correctly. When I called Assurant back to inform them about the damaged phone, they deferred me back to Tmobile instead of sending me a replacement. T mobile didn't help either, they sent me to Apple. So I got a damaged phone from assurant and they sent me somewhere else to fix their damaged Iphone. I will be cancelling our insurance moving forward. It's not worth it...

Great customer service, fast and easy, very pleasant person. Knowledgeable and courteous, went the extra mile to make sure I was satisfied. Made several suggestions so I could make the best decision for me - OUTSTANDING SERVICE!

My phone broke and Assurant took care of everything. The service was great, the representative was great, and I had a replacement phone the next day. It is very easy to file a claim online and if you need to ask questions the representative are knowledgeable. I would highly recommend Assurant.

Waited on hold for two hours. Website was down. Only needed a new screen. Was told that wasn’t possible due to my zip code. Had to pay for a replacement phone and was sent a refurbished piece of garbage. Original phone was one month old. I did not want a new phone! Customer service was worthless and did not help. This insurance is total waste of money. Now I’m stuck with a crappy old phone when I just purchased a brand new one in November.

The process was quick but needed customer service assistance. I would like the deductible to be lower and to receive a new phone instead of a used one. I am paying $14 dollars a month for the highest plan. The replacement phone works good so far.

I took my phone to the brick and mortar, and she sent me to the phone application to replace my phone... Everyone was concerned and friendly. Friendly is nice but being concerned about my problem really helped me calm down about losing my previous phone's contents. Thank you!

I spoke to two different customer service representatives and both were very helpful with walking me through the process of setting up a replacement phone for me. Also, I had run into an issue while trying to pay and the second representative assisted me with the payment. Both made the process very easy.

Everything went well with the new phone except for the fingerprint scan area on back which is peeling. Paid a $99 fee to get the new phone. Would be happier if it was in better shape. All aspects work except for that.

The handling of my claim was done quickly and efficiently. The only problem I am having with this phone is the talking volume is not loud. I can hardly hear who I am talking to over my phone. They are very light and faint and in order to hear I have to be in a quiet environment. I cannot hear what they are saying even if my volume is all the way up. I've checked my settings. Checked all volume prompts and all are up high. The only way I can hear a person clearly and loud is on speaker or when I'm in my car using my Bluetooth. I may need another phone.

My son shut his iPhone in a car door. We had to do a claim right before Christmas and I thought it was going to be a pain or take forever. My son's new phone came the next day and they even sent packaging to send the other phone back. The gentlemen on the phone was nice and worked with me quickly to resolve the matter. It was a great experience. I will be keeping this insurance as long as I am able. The price is great and it certainly paid off!!

I called to report a stolen phone and file a claim for replacement. The agent that my call was very efficient and professional in doing both. She arranged for me to pay the deductible while in the store. My new phone arrived the next day. I was very was satisfied.

I pay far too much money every month to also have to pay another $100 in the rare occasion I need to claim insurance on my phone. In addition to that having my character questioned when you ask for receipts for a phone registered to my account. To then have to babysit the claim for 2 weeks to actually get the replacement phone. This service is a joke and I'll be canceling the service.

After cracking my screen and receiving the wrong color, I called and spoke with a phone rep and was given a canned response since they cannot choose the color being sent out. I reached out to Assurant via FB Messenger and received a response saying that someone would take a look at my claim. I received a call with the rep saying that a replacement phone with the correct color was sent that day. The best way to get great customer service is to go through FB Messenger since the phone reps are limited on the info that can be given out.

Very pleasant and helpful. I have not ever had a bad experience when filing a claim. I would recommend all to use them for phone insurance college. What I like best is if you file before a certain time, you will get your replacement phone the next day.

Not only was my replacement device late arriving but it was Without the vitally need battery & charger. Although they agreed to send the missing battery and charger, I still have yet to receive them, thereby now being over 8 more days of waiting. They cancelled my son's insurance on his phone without consulting with me. I was not made aware until 10 days after my replacement device was requested.

I'm not happy with the phone I have now, which is the Samsung Galaxy 8. The speakerphone and the battery are not good and I paid a 150$ deductible. It is not comparable to the Moto Z2. I will be sending this one back soon. Plus this is a refurbished phone and it is not performing like a new phone.

The company advises next day delivery for my insured phone after the deductible was paid. I called on Monday the 22nd and my phone is not delivered until the 27th. The representative advised it was due to the holiday. However the holiday was the 25th. I pay for insurance on all devices to prevent not having a phone for the better portion of a week.

Great job from making the initial phone call to the delivery of the new phone. People were very pleasurable to talk with and made this so easy to get my new phone working so we could take care of business.

Your company made it easy for me to make my claim. I would recommend your company to all my friends and family. I will continue to use your business. Thank you for courteousness.

I was sent a defective device, as soon as I unpackaged the device & tried to use Applications, they would force shut themselves within minutes of use. When I attempted to charge the phone, it overheated and turned off. It performed a system update then my service was no longer available even with factory reset. The T-mobile sales representatives also canceled my order and I had to spend the holidays without my phone and wasn't able to speak to family overseas. I had the worst holiday because of this.

I had to wait 4 days to get my phone. I had a unlock phone from Samsung but they send me a locked phone. I'm paying insurance to get an exact same device not the way you guys want. Very bad experience. So I change my carrier to ATT and now I'm on prepaid, way cheap and same service. Tmobile not recommended for anybody at all.

The rep was very nice, professional. Help me navigate the online process and still process my claim via phone. Overall a positive experience. Thanks for having patience and answering all my questions.

Assurant, you were great during the whole process of replacing the broken phone and providing me everything to send the broken one back to you. Thank you for making it easy on me. And my daughter who accidentally broke it was grateful she would have a new phone to take on vacation this holiday.

First time this happened to us. My son lost his phone and the was in California, we live in Nevada. It was a month old iPhone. It scared me and I was very nervous and did not know what to do. I called Tmobile and they told me what to do next and called Assurant. The girl that helped me was so nice and she calmed me down with step by step instructions and staying on the phone till all was confirmed. She helped me a lot and was very efficient. Thank you.

Horrible.. They tried to charge me twice for the deductible. Also I was told at the phone store it was this much and when I call Assurant it was so much more. I can't afford much and 50 is a lot to pay for a prepaid cheap phone.

Excellent response to my claim. Replacement arrived less than 18 hrs. after claim. Placing the claim was straightforward. It was much easier than I expected it to be. This review was the most difficult part of the process. Thank you.

Speedy replacement. Overnight delivery. Great customer service interactions with agents. Original cel started to work. Return instructions and label process was also speedy. I am waiting on my refund for deductible.

I was suppose to get my replacement on a Monday because I made the claim on a Friday. When UPS didn’t show up I checked the tracking number and Assurant entered the wrong address. I contacted UPS to change the address but I couldn’t because the sender created the label with restrictions. Then I contacted Assurant and they did not help at all! They basically told me there wasn’t anything they could do but wait. I work personally with UPS and I know the sender could make adjustments through their account or even intercept the package to be returned to them and while it's on its way back they could of send me another.

I was surprised that Tmobile actually sent me a brand new Note9 for replacement. And the original I broke was a note 8. And the note 9 I received was the one I was trying to get before. The ocean blue note 9. And the shipping was quick. I was able to pay deductible today, and the phone already here by tomorrow.

Process was so easy once I got past the automated service. Live representative was excellent and thorough. Give her a raise and promotion and get rid of the automated service. It is more trouble than it’s worth. I would have gave her 5 stars on her own.

I like being able to replace my phone. Thank you. The process was simple, direct and refreshing. I went from 60-0 in seconds, the agent turned my bad day around. The CSR was cool. She actually had the same birthday as me. That was random. She was very good people person. Great example of of great customer service.

I lost my iPhone XS max color white finish. When I receive I got Black Matte finish. When I called for wrong finish they said they cannot changed. They sent whatever they had in stock. Which is absolutely wrong.

I had a wonderful experience when it came to filing my claim for my phone. Friendly customer service, and I got the replacement device very quick! I will recommend to others, and I will be more than happy to continue my business with Assurant as my phone insurance provider.

Lost my phone. Couldn't locate it. Had friends and family looking for it half the night. Couldn't find it even by using the GPS like some do. If ya call it too many times it will go to voicemail. Even texting didn't work. Got a new one in couple of days. That's pretty fast. Thanks.

Had an iPhone 7 Plus with 128GB Stolen and it was replaced with an upgraded 8 Plus but only with 64GB. Not at all what I was told over the phone! Not happy at all for having pairs for the insurance for almost 2 years. Also, very hard to understand customer care representative due to language barrier.

I’ve had several times that I’ve had to deal with this company. I’ve had a great experience every time. I always get my replacement device right away. Plus, the customer service reps are the best. They are polite and knowledgeable.

My friend did all the computer work! I lost my pin number and the date I first dropped it. The representative who helped us was so nice thoughtful. I don't have her name but the job she did was a ten!!! Sincerely, William

This is totally unacceptable. I submitted a claim for cracked screen on my mobile device and you sent me a replacement device that has bad sound output. I don't think you even ran a quality check before you turned it out for replacement. I can no longer trust any replacement device you are going to send to me in future. You were supposed to replace a similar device in good condition or new if there's is no similar device available. What I received as a replacement device is not what you were supposed ship. You were supposed to make sure it's in good condition before you ship it as a replacement.

Store associates were very helpful while transferring photos and contacts. I was very happy with their service. I was glad to receive the replacement phone so quickly, as I was leaving to travel out of state.

Called on a Sunday, told the phone would ship out on Monday and arrive on Tues. It did not. We called back and somehow the shipping authorization didn't go through, so they processed another one. Then they told us the phone was on backorder and didn't know when it'd ship out. This wouldn't have been a huge problem except my wife was about to board a plane with our one year old baby to go visit her dying grandmother for the last time. I asked to speak with a manager (despite the rep's protest that a manager couldn't do anything else to help). The manager called the warehouse, confirmed they had a device, and stated it would ship out that day (Tues) and arrive the next day. It didn't.

The customer service representant was very polite and helpful and faster Than the last time. I Loved this service. Excellent timing and very good customer service representant. This is the beta insurance company of the world.

I was very pleased with the service I received. The Assurant agents were kind, respectful, and attentive. I was surprised that I received my replacement phone so quickly. Everything was very low stress and done expeditiously.

I had no problem getting a replacement for my son's lost phone and/or the process to get it sent out. However, we did call on a Saturday but did not get the phone until Tuesday instead of Monday. Could have been Christmas shipping backlog.

I was incredibly unhappy with this< company. T-Mobile sent me here to exchange a broken phone. Emailing 2x and uploading my documents three times through their website And they still claim didn’t get them. It was absolutely ridiculous spending hours on the phone with them. They were unable to check out the department that gets the emails they repeatedly told me. It felt like the biggest scam in the world. I had to get a T-Mobile rep on the phone to get this handled.

The delivery took way too long and customer service was very nasty to me. They were making me feel like I’m an Idiot. I hope I don’t have to to do this again but if I have to I’m not using them again. Thank you and have a good day.

I was not able to be assisted in the store. The customer service representatives from Assurant and Metro PCS were not educated in the policies for assistance or limited in options. The online system kept locking me out and not transferring my uploaded information. These complications cause me to be without my device for an additional week.

Great service. The process was simple. Received when promised. Highly recommended this insurance. Worth the money you pay. No problems encountered during the transaction. Great customer service friendly and courteous.

I was hoping that you would repair my phone and not provide me a different that requires a lot of setup. Also it takes too long to receive a replacement phone. I am still waiting on the replacement phone as of today.

I received my replacement in one business day which I was Very pleased with. But currently this replacement phone that I have now is not working correctly. It crashes and resets itself every day, the volume buttons dont click, and the camera takes a fuzzy photo no matter how clean the lens is. I will be in contact again for a replacement of this phone shortly after Xmas.

When making the claim on 12/13/19; I tried online, but your system was down. I tried doing it over the phone and it took just over 2-hours! Yes over 2-hours! The rep helping me would put me on hold and I would be transferred back to T-mobile. The T-mobile rep would transfer back, but I would have to wait 30-40 min each time this happened. It was a very frustrating experience.

It took me three weeks to get approved my phone, originally had service with Verizon and switched to T-Mobile, my phone broke and any of the proof I provided that I was able to provide since my previous provider was unable to provide me anything else; Assurant was unhelpful and super difficult to work with regarding what my options were.

The only issue I had was that I needed WiFi to activate the phone and I have none available at my house or nearby. I also did not have the key to release the sim card slot which made getting to that area very difficult.

Replacement phone. Everything worked to perfection. S8 phone received in great condition. Would really like to be able to transfer photos and all phone number by inserting original sim card from previous phone.

I have filed two claims and both times it went very smoothly. Replacement device was received via next day air and instructions for new device setup was clear and easy to follow. Highly recommend for anyone with Xfinity mobile phones.

My wait time was very long. Once they picked up the experience was not so bad. The phone arrived the next business day, Monday. My phone itself I need to call since the audio is not so loud.

Survey of you sending me a new phone due to camera broke. It was a wonderful experience. They were cordial and expedient. Very good phone etiquette. I would recommend all the people I know to deal with your people. You train them very well.

The handling of my claim was promptly executed with professional courtesy, filing assistance and in a timely manner. From the time I placed the claim to the delivery of the phone was 2 business days. I received the exact phone that I had lost. T-mobile loaded the information I had on the phone and was up and running. Very satisfied with the company and the handling of the claim.

Absolutely effortless dealing with your customer service personnel, very sympathetic to my problems of losing my phone accidentally, even telling me he did the same thing I did, leaving the phone on top of the car. We’re going to be a customer for life, Love T-Mobile.

Worst customer service I have ever experienced. Very bad and staff talk to customers like we are crap. The worst were the Spanish customer services. I wish I could switch to another insurance company. T Mobile had to called them twice because of the hard time they were giving me.

Both my wife (Ayana) and I were happy with the claim process and will happily recommend you to our friends and family. From beginning to end we were pleased with your customer service. Happy Holidays to you and yours????

I was very pleased with the prompt service Assurant provided. I would definitely recommend your insurance to friends. My package arrived earlier than I expected and the replacement phone was in excellent condition!

Needed to replace my phone due to damage. Called Assurant and was helped by a very knowledgeable young lady on the other end of the line. She was very helpful, answering all my questions! I would definitely recommend Assurant Insurance to anyone who asks.

This was the worst experience ever. I ordered my phone on a Thursday and was promised next day shipping. Well my phone never came the next day and reasoning I received that Assurant warehouse had some issues. So I now had to wait over the weekend for my phone. Then Monday came and I still haven't gotten my phone, with another reasoning that it was Monday and on Mondays everything is shipped out so I'll get it Tuesday. Well the next day came and I still did not receive my phone and it was explained to me that I would get my phone on now Thursday. I was really upset with this service. If you are promised next day shipment you should receive that. I understand that things happen but when Monday came my phone should have been received but yet I got it three days later. Highly disappointed.

I was a little apprehensive when I went into Xfinity Comcast, to tell them my phone wouldn't come back on, it only vibrated every minute or so. The gentleman at Xfinity, got Assurant on the phone, their website was down at that time because of the storm. Anyway, when I talked with the Lady over the phone was very pleasant, and put me at ease right away. She said she'd already put in the order since I was approved, and I would receive my new phone in just a couple of days. As promised, the phone came just three days later. I was able to package up my damaged phone, and send it back the very same day. They made my experience with their company, the most pleasant that I've dealt with in a very long time.

Service was lacking. We couldn't get a phone for 3 weeks after having it stolen and the person that belong to was disabled. I believe Metro needs to have its own insurance section as having it separated was a real pain even though we pay for the insurance.

Put my claim in on a Thursday at 11am. Checked back at 8pm and the claim still wasn’t approved. Called technical support and the lady told me since I called my claim would be a priority. I checked back at 3am and my claim still wasnt processed (mind you since my claim wasnt processed that Thursday I now have to wait until Monday to receive my replacement device). I called the next morning and I am put on hold for 30 mins. The guy speaking is clueless and giving a handful of excuses. Finally I ask for a supervisor and get my claim processed. I dont appreciate how Assurant really doesnt give a ** about their customers and I really regret having them as a insurance provider. 150 dollars for a ** service!

The customer services is not good and it’s not official and they do not treat the customers good and they do not try to help their customers. I had a very bad experience with your employees. I expected them to treat me well and help me and not make me think about not going back there again and telling my friends about that experience there.

It would have been nice to know you were not sending a charger since it was a c charger and my old phone was a micro mini. And then no tool to open the phone's sim card area and I was charged $75 to get one from Metro store. So between the charger and the tool I spent another $100 which I really didn't have. I could have just upgraded my phone for that amount. And I have been paying $6 a month for over 3 years for this insurance. This was first time I used it. Needless to say I will probably be dropping it because it really didn't save me anything unless someone can convince me you want me as a customer still.

I was very happy with service provided by Metro corporate to help us file claim. I thought the price $125 was too expensive for a replacement. I was also very happy with the replacement time (it was replaced in approx 24 hours).

Apple watch claim. The bands I had were black sport bands, & got some grey bands, that looks fake, what should I do? Send them back or what? I believe you when got the Apple watch IMEI you already knew it was the wrong ones but ya send it anyway.

Hello I was overall satisfied with how my claim was taking care of on the phone with representative. However whomever packed the phone for delivery forgot to put a charger in the box with the phone. This was an inconvenience to me.