Assurant Phone Insurance Reviews

I had a super bad experience with this company. They put my account under review for no reason. It took a week if not more to get my replacement phone. I had to go buy a new phone while I waited for my new phone to arrive.

I received my order with no problem. Service was easy and great!!! Customer service representative was very informative. She made the process easier. It was 2 years since I put in a claim. Very happy with my replacement phones.

The Gentleman from Assurant was clear and had an excellent communication skills while helping me with claim application. The cell phone came next day as he promised. I would recommend this company to anybody.

My experience with Assurant wasn’t a positive one, I went without a phone for two months. Once the first customer service person I spoke with confirmed my order and told me everything had been taken care of and check my bank account in 24hr to see if my payment was processed I did and it hadn’t been processed. I called the next day and the person I spoke with said the other person didn’t fill something out and he just did it and check my account in 24hr and it of course wasn’t processed. This went on for 2 weeks and I had to do a three way call with my carrier that wasn’t going anywhere so a supervisor came to the phone and said I would have my phone in 2 days along with a new SIM card but once again a problem the SIM card is too big for my phone.

It was an Easy and fast process. It was Well worth the money for the insurance. I Received my new phone within 48 hours after filing my claim. The phone agent was very professional and helpful throughout the process.

Cracked & wouldn't charge. Made claim 12-16-19. Received phone on 12-30-19. Spoke to several people & was given a different excuse as to why it hadn't been shipped. Polite people but not a good experience.

Your reps would not and could not access our account until provided with the last four digits of the credit card used by Xfinity to bill us. The credit card number in your system had been closed for over two years, and was NOT the card Xfinity uses to bill us. Assurant needs to coordinate their information with Xfinity!

Lost phone was in hospital. They sent phone without building number. They could not deliver. Spent at min 5 hours on this 10 with T-Mobile. Talked with probably 6 or 7 diff people. They would not authorize code to FedEx to resend phone. After a two hour phone call they did not even document they had this conversation with T-Mobile, myself, FedEx. We were all on phone. They said I would have to call Monday in order to get what FedEx needed. I called. They said no. That the phone had to be returned from FedEx and resent to me. They said I could go get phone somewhere I do not even know where. I told them about hospital. They did not care. I assumed they were having phone sent back to them. No they did not.

It was easy and the person I talk to is very helpful. My request was answered fast and no hassles encountered. I am going to recommend the program to all of my friends and my family. So now I'm assured nothing can go wrong.

Customer Service Rep was pleasant - easy to understand (English). She helped process our request for refund efficiently. Thanks for the great support. We would be so happy if all our interactions with customer support personnel were so easy.

Very professional and prompt services. The replacement phone was shipped right away, got it in two days. It came with everything and easy instructions to return my damaged phone. I would highly recommend Assurant to everyone.

Started claim on 12/26/2019, got new phone on 12/27/2019. Couldn't ask for better service! When you run over your phone because you left it on the car, that's why you pay for Assurant! Fast and reliable, had a replacement in my hand in 24 hours. Wow!

It was easier than expected and everything went off without a hitch. It was a stupid accident. I called T Mobile and asked about my options. They sent a flyer in the mail about my coverage and I started immediately. I downloaded the app, filled out a claim and that was that. I got my phone in less than a week. I sent back my broken device in an envelope provided and that was that. I will go out of my way to recommend!

Quick and efficient service while doing the claim. I was not expecting it to be so quick. I received my replacement phone the following day after filing the claim, I am very pleased with the experience I had with Assurant. Thank you!

Worst experience ever. Unresponsive and unprofessional. Was hung up on when my questions were not being able to be answered and was so keen to Ridley for most of the time. Wish I could give 0 stars but can't complete survey otherwise.

Fast, easy process with phone received the next day. Followed easy-to-understand instructions to transfer almost all data (pics didn't transfer for whatever reason but most of my pics are in the cloud anyway). Would certainly do again if needed.

The automated voice service did a horrible job with getting me what I needed. I kept wanted to just speak with a representative because the address that I had on file was incorrect. Therefore I had to keep calling and trying the different selections. After getting to a service that I didn't even need I finally got to representative and had to be transferred multiple times to a representative that could help me. After speaking with the right representative I was finally able to complete my claim. Overall, the speaking with a representative should be added to the automated teleprompter for whatever service someone needs.

Quick and easy. Could not ask for better service. However they Definitely need more agents to reduce holding time. The 2 operators I spoke with were very friendly and personable and were very Knowledgeable.

Very happy with the service we received. Replacement was received by 2:30 the next day! Thankful we pay for the insurance because the phones are so expensive now. Super easy process and not very expensive ($99) to replace my son's phone. Highly recommend!

I paid 100 dollars to receive a defective replacement. I've lost at least 50 or so photos because of it. Really didnt want to go through them again, but I dont really have the money to do anything else.

Broken camera on a Samsung Galaxy 10. I'm happy with a customer service you guys you guys have. Thank you very much. Very happy with the service you guys house. Definitely kick insurance Mike equipment with you guys.

The exchange and all went well. Two days ago I received a letter from Assurant Care Team telling me that my insurance coverage was only on my previous device and not on my current device,,,WHY? I'm still paying for the insurance. They have the number and all information needed for my current phone...NOT HAPPY WITH ASSURANT RIGHT NOW!!!!

My phone it’s been locked since 12/12. I don’t know Anymore how to ask you guys to unlock it. Definitely not keeping this service. I haven’t been able to communicate with anybody and every time I call you guys say something different and you already made me turn off my phone for 3 days (no communication at all) and still no service.

I'm very pleased with the service and responsiveness that Assurant provided to me. I filed a claim for a damaged iPhone by telephone call. I was on the phone for about 20 minutes as Assurant gathered the information to process my claim. My claim was approved on that call and I received the replacement phone 48 hours later! Very good service - no red-tape and no hidden requirements, fees, or anything else to slow the process! Thanks very much!

Both cell phones were damaged. Claim agent for both my claims helped me on the phone did not direct me anywhere and handled business perfectly. He made the claim so easy for me so I would not stress out. I appreciate his help very much.

Damaged Device: Apple iPhone 7 Plus 32GB Black. The process was very easy, I am very happy with the help they provided to my claim. They shipped my replacement out and I received it on the next day, cost me $99. Very pleased with the service.

Phone representative was fantastic. Took 4 days to receive my device with a $175 fee. Upon receipt it took an hour with Apple customer service and 2 hours with US Cellular to get the phone to work; sim card that was sent with the phone was not working and phone is still not functioning properly. Not thrilled.

They were very quick to respond. I got the phone very quickly even though it was over the Christmas holiday.. It actually came a day quicker and UPS said it would... Very easy process. Easy to understand instructions.

My LG G8 phone was damaged, called to get it replaced with my mobile insurance provider. A new phone was sent out overnight to me. I was able to transfer and set up new phone within a couple of days. I would recommend this mobile insurance provider to anyone purchasing a new phone.

Damaged Pixel XL Phone. On either 12/17 or 12/18 I reported my phone dead. Over the next week, I was on the phone with Assurant almost every day. Claim turned down 3 or 4 times. Talked to 3 different supv. before I finally received a replacement phone that I paid $99 for. I deleted all emails from assurant since then, so I don't have the order number. They have quite a file for me. WORST EXPERIENCE EVER!!

I filed a claim for a damaged phone online. Shortly after I filed, I received email confirmation. I was told that I could keep checking for updates regarding the approval process. Days went by without hearing anything. After several days, when checking online, I started to get a message saying my claim was not found. Eventually, I called to speak to a representative. Apparently, there was additional information needed. There should be a protocol for Assurant employees to request information from a customer. A company that manages communication devices should have appropriate online help and procedures. There is no reason for this transaction to have not gone smoothly. A week is a long time to go without a functioning phone. Poor service. Shame on you.

Misinformation provided by associates and follow thru by supervisors contributed to our claim being long and stressful. The lack of courtesy and communication was inappropriate. The final insult being device received without charger (previous claims a charger was included). This claim experience has.... after over 10 years with T-Mobile.... prompted us to consider changing carriers.

Sigh. My new phone is swell but I'm having lots of trouble with apps that either didn't take my history with them or simply don't function. Not an Assurance Issue, just another reason to suspect tech.

When trying to upload my identification; I was unable. Because I was unable to upload my ID, it took longer to process my claim and to receive my replacement phone. Very annoying. Once I called Customer Service to check up on my status of receiving my replacement phone it was finally decided to process my claim & then I received my replacement phone overnight. Customer Service I was pleased with; processing a claim online I was extremely dissatisfied.

After multiple weeks and multiple phone calls, they did finally figure out what the problem was and a new device was sent out to me. I am thankful to the rep. Claribel that kept up on this for me and did not stop until the situation was resolved. I was disappointed initially, but am satisfied overall.

I ordered and paid for the replacement phone and never received a confirmation of shipment or the phone. As my husband is in the process of dying, I have not had the opportunity or time to pursue the issue.

My experience with the insurance replacing my son's phone was ok except that when his LG Leon was replaced with a LG Stylo 2 plus getting a protective case for the older phone was difficult. No stores in my area had a case for the LG Stylo 2 plus. I had to order one online taking a chance of not really knowing what we are getting. Some things are better bought in person. Maybe Assurant should offer for a small extra fee a protective case to go with the replacement phone. Being that in stores all they had to offer was protective cases for the Stylo 4 & 5. Other than that the experience was great hassle free and fast as usual.

Initiating a claim was super easy. I've done it twice and this last one was via their website portal which was even more shocking. I didn't have to make a phone call, which I loved. Highly recommend it.

The tablet got cracked. I was surprise that I received a replacement very fast. I am glad I have ins. with Assurant. Thank you. Sorry but all I can say for now. Since the transaction was done immediately I was very happy..

The process for filing a claim online and receiving my replacement product was seamless and easy. After the claim was approved and filed I received the product in 2 days (due to the Christmas Holiday). Everything I needed was at my fingertips. The website was very user friendly from beginning to end.

I'm not happy at all. You guys sent me a used refurbished phone with scratches on the screen, scratches on the back, keeps restarting randomly. In fact next time I pay my bill I'm going to have them cancel my insurance through you guys. You guys are a joke. When I pay insurance on a phone I expect to be reimbursed for the ** phone not a used piece of ** that barely works and on top of everything you mother ** are threatened to charge me up to $2,000 if I don't return a broken phone. All around this company is ridiculous. I expect to be taken care of for any inconveniences or piece of crap product that you send people.

I did not received a new unit, I received a refurbish unit with a limited warranty. I was expecting a new ph. Overheats sometimes when I'm on a ph call. I did not received the same NOTE 10 version as mine, I think I got the oldest.

Repl damaged insured phone. I was extremely pleased with the assistance given regarding this matter. Representatives were courtesy and understanding and helpful. I Was given specific directions on resolving my problem so thank for having Assurant Insurance.

When I lost my device I was at a lost. I called my service provider who forwarded me to Assurant. Assurant replacement device was received within a few days. I would recommend, if you do not have your devices insured, think Assurant. They're great! Thanks Assurant.

I don't have order # handy. Other than being on the phone with a representative and being told to go to a website that was irritating, I'd say its not something I want to go through again. Why if I'm on the phone with a person do I have to go to a website which drove me nuts?

iPhone. Paid on Sunday Dec 22. Was supposed to receive phone the next day. Phone came Friday the Dec. 27. AFTER CHRISTMAS! Thanks guys. So that's why you get 1 star, because you don't tell a customer to pay and they will receive the product the next day, and the product comes five days later.

Assurant's agents were all wonderful!!! HOWEVER, UPS is terrible. Their end made my ordeal horrible. Please reconsider using them. Their delivery delivery said my package was undeliverable to an address he made up, different from the one on my shipping label and request. Their customer service contact center is overseas and is NO HELP.

Updated on 08/08/2020: My experience was great. Got my phone the next day and it was perfect. Been using assurance for a while now and have been really happy with the service and how fast they work.

The company wrongfully shipped my item, it was suppose to ship as a next business day, they shipped it out ground. The item was suppose to be a Christmas gift and it was out for delivery three days after Christmas. On delivery day the item isn’t signature required, my package goes missing and they don’t try and do anything to help me. It’s been over a week and a half and I still don’t have my phone nor someone has reached out to me as they promised they would.

Assurant shipped the phone within 24 hours of claim, however, they do not ship overnight. Filed claim on Sunday. Phone shipped Monday- Received FRIDAY at 7pm. Totally unacceptable. Who goes without their phone for 5 days.

Got my new phone next day even with the holidays. Always very helpful and professional. I'm very happy I pay for my phone to be insured. You never know if and when it will go missing. Thank you Assurant.

Initially the online claim process was a little longer than anticipated but after the claim was accepted, we received a replacement unit in no time. It was said the unit could be a refurbished unit but I was amazed at how new the phone looked, very pleased with Assurant services.

Phone Claim was processed expeditiously and without any problems. I appreciate having a working device so quickly. I would recommend your program to anyone else who has a lost or damaged phone. Thanks for being there.

O.k., well, first & foremost, I never received the replacement phone that was shipped to me. Sure, ultimately, the courier, I feel, is responsible but not fully. I agree and assume that it was stolen or never shipped. I was told that an investigation would be launched AFTER 10 business days. Wow, that's a lot of time for someone to get a replacement phone through your program and firm, don't you think? So this is very disappointing and frustrating and that's why I decided to take this survey. Let's see what comes out of it.

My replacement device camera looks broken from the inside and the sound is not really in a good quality. They send me refurbish one. I should have kept mine. Changed screen would be better. I already knew they gonna send me a bad one by the way the lady talk to me.

I called 6 months ago to process the claim, they advised they would call me back once they had device. I never got a call or email that stated they had device available. I called T Mobile to see what could be done, they had device available. I paid insurance for 6 months for device I did not have.

My experience with the representative was great. The device I received I was not satisfied. I can barely hear the people that were calling. I would have to put my calls on speaker to hear them clearly. I did call to get another device just because I didn't want to put in another claim or have to wait for another replacement phone.

Excellent service replacement of my Galaxy Note 9, which was insured by ASSURANT. The screen shattered when I accidentally dropped it. My US Cellular dealer handled the loss & replacement for me! The phone was shipped to CWork Solutions LLP, York, PA 17406.

Very simple process, the new phone was here in 2 days, TMobile switched over all my content and done! The new phone was in new packaging as if I just bought it from the store, which helps when I go to resell it in a year or so.

I was pleased with how simple and quickly I was able to retrieve another device. However, I was not happy about the price to replace the product. I am only paying about $500 for the device so to pay a $199 deductible after having the phone a few months was not good for me. On top of that my representative at Spectrum advised me to question the $199 deductible because the device was not valued over a certain amount to fall into the $199 deductible bracket and should have been $149. When I asked the representative at Assurant about it she just said it was inaccurate with no explanation. She was not rude though and she seemed knowledgeable, but she gave me zilch on that $149 deductible and I would really like that to be looked into further because Spectrum said with certainty based on the value of my phone my deductible should be $149. I have a Galaxy S8.

I very happy dealing with Assurant. The problems I’ve had are with Apple. A lot of misleading information transferring data from old phone to replacement phone. Thank you???? Assurant. I highly recommend you.

Awesome customer service! Fast, accurate and efficient. The agent that was assisting me was very professional and courteous. She didn't waste any time and handled my insurance claim with accuracy and efficiency and I was very pleased with her service. Great job!

Bad service. Unprofessional, scam. I haven’t heard anything from my adjuster I’ve been calling and I do not receive any callbacks I get the runaround that my adjuster is not available. Paid for a service for nothing.

Very easy and quick response had my replacement in 2 days would have been 1 but it was the weekend had no problems with setting up new phone and returning old phone easy process and simple guidelines for returning.

It’s about to be 3 weeks since I have been without a phone. First an apartment number was missing and no one could help with this issue and instead sent my phone back to the company and restarted my claim. Now it’s been about a week since then and I’ve yet to receive a phone again. It’s literally about to be 3 weeks on Saturday. Because of this I lost my job, spent the holidays without speaking to family and went away for my birthday and had to be In another state without a phone - this has legit been the worst experience I ever had. I'm considering disconnecting my phone line with T-Mobile.

Getting my phone replace. Good. No problem with but the phone came without a charger and earpiece, I had phones replace before and it always include a charger and a earpiece, I think that should be included.

I was very pleased with the entire claim process. The representative was very informative and patient. The experience from the beginning to the end was very pleasant. My daughter was without her phone for 1 day...which for a young adult is a long time. :) I would recommend Assurant to EVERYONE!!! Keep up the good work. :)

I had the issue 2 weeks prior to initiate the claim process. Hesitation was mostly because I was pretty sure that I will be dealing with this type of process that it seems like to be convoluted and hard to make the people think twice to pay an insurance. I will admit that I was wrong, it took me no time to start the claim by phone, the representative was very helpful, no problems at all, I gave my information and I received the replacement phone 2 days after. I sent the phone to them and practically, it did not make more than that. I will certainly recommend the insurance via T-Mobile because accidents happen and it is a good thing to have a program that really delivers what it is suppose to do for you.

Updated on 01/18/2020: Processed a claim on December 18th and I'm yet to receive my device one month later. Assurant claims device was sent and UPS said it was delivered and now I'm having to communicate with ups to inform them it wasn't for the second time. I don't think I should have to be going back and forth with any company for so long when I've paid for a replacement and yet to receive it. I'm the only one being inconvenienced by this and I feel not enough is being done to get this resolved in a timely manner. I don't think I'll be using this company again.

I bought my phone directly from the manufacturer, not T-Mobile. When it was damaged, I put my sim card in a older backup phone then filed a claim. It took a week and about 6 hours on the phone with Assurant and T-Mobile to get the claim approved. Most of the customer service agents sounded like they were on the other side of the world and all they could do is follow a script instead of getting the problem resolved.

Fast very please. Would reccomend to a friend. Shipped overnight liked said. Replace phone and charger in time for my grand daughter Christmas present. Made very happy. Very good customer service. Awesome.

While trying to file a claim I talk to three different ladies in different departments and they were all very helpful, polite, knowledgeable, and had a great attitude with exceptional customer service. I put off filing a claim for a cracked screen for a couple days because I thought it was going to be a pain but it ended up being one of the easiest call I've made in a while. Wish I remember their names but I know 2 were located in Bellingham Washington and the other in Texas. I would love it if you guys could pass along a big thank you for being awesome and making my experience so easy and great.

I was devastated when my phone was cracked and broken but the Assurant agent was very caring in helping me with my replacement. She made me feel like a valued customer. Good customer service is very hard to find.

The deductible was really high... the cost of the phone brand new has dropped tremendously and deductible is still high... the customer service I received from reps to management was very poor... I will no longer keep insurance with this company. I will Be moving to an insurer who treats customers better... if my son didn’t need the phone I surely would not have got this replacement due to how I was treated!! I still can’t believe I bought it after the experience I had!!

Claim was handled in a most excellent manner and went without a hitch. Instructions were clear and easy to follow. Replacement phone was delivered with dispatch. Return instruction were very clear and concise.

The claim was handled with care. The process was handled with a great deal of professionalism. My device was delivered with two days. The operator was very friendly and knowledgeable. I would recommend this service to anyone.

Replacement of phone with cracked case and face. The experience was very good. I was forwarded to the next services rep timely. Answered the questions asked and the process was quick and efficient. Phone did arrive as promised. All is well.

Got a like replacement Samsung S9+, works great. Thank you. I appreciate the kind support I received on the phone in the late evening. I do wish the agent on the phone was a bit more knowledgeable about how I could upgrade my phone in store because I was considering upgrading.

Everything went smoothly and quickly. Added bonus, my son got his phone delivered on Christmas Eve... so everything worked out wonderfully! I NEVER have any problems with your company. I always get the protection plan because I know Assurant will handle everything quickly.

Personnel were knowledgeable and sympathetic to my situation. He made the loss a phone less painful and less embarrassing. He took all my information and let me know I was covered and cost involved. The new phone arrived the very next day. Thank you!!!

The representative promised me a new phone in the Box. I made it very clear I didn't have a charger anymore and the earbud headphones were also broken. I received the correct model phone in the wrong color and it was most definitely refurbished with no accessories included.

Great experience all around from starting the claim. To receiving my brand new device. I wouldn't want to work with any other company now to get the electronics I love replaced when they break.. great company doing great work!

Inaccurate information every step of the way. Long wait for replacement phone. Will be cancelling insurance in the future. A totally frustrating experience. Had to call daily for updates with very little new information. Supervisor was unempathetic and condescending.

The customer service was excellent. The Quality of the product that I received was not. The key clicks don’t work so great, and the touchscreen does not always work properly, the volume is terrible. And the battery gives me only a few hours of use and the camera is awful. I paid a lot of money for my phone and I also pay monthly for the last 10 years, for insurance and never once had a claim other than this time. I still had to pay a deductible which of course I don’t mind doing, and got a phone back that was way less the quality for the money.

My phone would no longer take or hold a charge. The exchange process was incredibly easy and stress free. The CSR was extremely patient and helpful in processing my claim. The turnaround time was unbelievably quick!! You even provided instructions on how to download my old phone's information. I had a really positive experience.

The first time we were on a trip and the phone was lost then we just replaced it again because I had a fall and my son ran to help me and the phone dropped and broke the screen... Man it was a mess. Thank you for ins. on the replacement. So easy and pleasant to deal with. Love my kids. We all do something goofy and need to protect our things from us.

I purchased an iPhone 11 PRO on 12/24/19 and bought AppleCare (Assurant). While out letting my dog out on 12/27/19 my 11 PRO was stolen. I immediately filed a police report, went on AT&T to suspend the device as stolen, and went on iCloud to put the 11 Pro in Lost Mode. Somehow AT&T put my iPhone 10 as stolen and not my 11 Pro.. So my phone in my possession (iphone 10) became blacklisted. Called Assurant to make a claim on 11 Pro and they refuse to replace the device. Say that 11 Pro is not covered. Spoke to Apple representative "Alicia", we 3 way called Assurant-- and spoke to Angel and read my contract/policy number confirming the Apple Care. Angel at Assurant was very nice (which is why they get an extra star) but is claiming Assurant does not have proof of purchase of insurance on their end.

My experience was handle very professional and was resolve expeditious. My hat goes off for great customer service. Many times you have to go through a lot of red tape. I was grateful for the assistance I received.

Justin was extremely helpful while filing my claim for my daughter's damage iPhone 6s Plus. I was impressed that the delivery was the next evening. I have told our friends about this service.

Replacement for Samsung 8 came in fast and had it working by the next day. Very happy with the fast service. Lady on the phone was very helpful and fast to make my claim. This is my second claim and both I had no issues.

Very rude and it took over a week to get my iPad. I am very very mad about the whole thing. Also was on the phone for over 2 hours waiting to talk to someone and being transferred to different people and then being hung up on.

Assurant phone techs could be less rude and explain the process better to customers. Just because you've done this a hundred times doesn't mean I have. I received my replacement service quickly and easily but received no support on data transfer or any questions outside if device replacement. They did exactly what they are contractually obligated to do and not a single ounce more.

My phone was severely damaged by being run over. All I had to pay was $99 for a replacement and everything was good. Although the phone was supposed to ship overnight after waiting almost a week for it to ship, it took damn near a week to get the phone. The phone worked well though and returning the old phone was easy.

The process was handled professionally and expeditiously; easy to understand instructions. The staff was courteous and helpful in explaining the process and timeline. Thank you for all of your help and quick processing!

Despite a tech "glitch" which wouldn't let me complete my claim online, I am extremely satisfied with the fast, courteous, and timely service I received. The agent who assisted me on my call to complete my claim was great, super helpful and friendly...great customer service! And the best part...my device was shipped the same day!!! I'm a happy customer????

The process itself was very quick, and easy. I received my phone the next day, and it made this whole experience painless. Although, when I spoke to my friends, they told me I was being over charged, for the same exact phone, and problem, they paid a much lesser price; which was disappointing on my end.

Absolutely Horrible! Completely Disingenuous! Repeated delay tactics & Not as represented! Only through T-Mobile Repair conference calls was Anything Accomplished! & even today, 12/28, unable to access mytmoclaim.com to confirm successful return of damaged IWatch! Will warn Others of this! Please email me that damaged IWatch was successfully returned: **.

I lost my phone and was unable to locate it and when I called and made a claim, they were very efficient and handled my situation very professionally. They were friendly and very understanding.

6+ weeks trying to get my replacement phone after I dropped a large glass pepper grinder on my screen while making dinner. The phone worked at first, then slowly kept getting worse until it didn't work at all. Problems uploading my ID when I initially filed my claim with Assurant. Then I didn't receive the phone (so much for "overnight" shipping). Then I received an incompatible phone. I sent it back. I didn't receive the replacement replacement phone (we are 10 days in now, me a single mom with 2 kids and no phone). Asked for a refund, finally got that. Couldn't have the phone fixed like I had planned so I again tried my luck with Assurant. Couldn't upload ID. Didn't receive my phone, again. Received an incompatible phone, AGAIN.

Customer service was great and response time was also great. My only issue, a big one, was with the device that got shipped to me. Earpiece on the phone sounds muffled and distant, have to make calls on speakerphone. I called to see if I can get another device shipped to me and this will cause me to be without a phone for several days. They said they will not be able to ship me another phone until they receive a shipping tracking number from FedEx from me. Again, customer service was great, I just wish y'all could send a phone while I use the one that doesn't work. Thank you for your reading.

I was locked out of my truck when I called for roadside service, which is part of my plan. I was asked for my agreement number, but it was locked inside my truck. They could not find my account and then told me it was expired, and I would have to pay out of pocket, I called back to get reimbursed, and they wanted the receipt. How am I supposed to have the receipt when I paid them directly on the phone at the time of incident?

Delayed my replacement unnecessarily and took an extra 4 days with the support of my T-Mobile representative each day to finally have a phone I paid insurance for sent out. Definitely wished there was an alternate vendor in place.

Ok service. Didn't feel like anyone went above and beyond to make things any easier. Store clerk very unknowledgeable. Was told several different prices to use insurance before she finally settled on one. Not very friendly either.

When making my claim I received great customer service, no hassle, and was very pleased with the fast delivery on my son's replacement phone. Also the mail in instructions and return envelope for the damaged phone was very helpful. Thank you.

I returned my LG v30+ with 128 gigs of memory and they sent me a v30 thinq with 64 gigabytes and claimed it's the same phone specs-wise when literally there's a 64 gig difference. Is memory not a spec?

The whole process of reporting the claim through when I had to mail back my damaged phone was so easy! Customer service was very helpful, knowledgeable and polite. Very glad that I had this insurance.

I’ve been getting the runaround for 2 weeks now and still the issue is not solved. Nobody can answer my questions and concerns. Most representatives I’ve talked to have not been able to help me. Hopefully this is solved soon.

It was very great experience fast and swift. The customer service was amazing and fast I think whoever was the operator should get a raise. The phone was stolen and it took almost no time to get it shipped to me and I really appreciate it. So thank you.

Assurant's handset protection plan replaced my water-destroyed cell phone after I paid my deductible and shipped the new phone in less than 24 hours. A quick trip to the Metro store to activate the new phone and I was back in business. Assurant offers tracking for both the replacement and the returned damaged phone, so I was able to keep tabs of the entire process. Contacting Assurant was simple and I am very happy with their plan!

He was very helpful. The first one I talked to was a lady. She did not know what she was doing. I don’t know where y’all got her from. I waited for a week and. Call. Back. I then I was talking to this men and he was real helpful. Got the phone the next day. Thank You.

My experience was handle the right way and fast thanks. I would refer a friend if they have to do a insurance claim. I got my phone the next day. I thought I had to wait 5 to ten business days. The person I spoke to on the phone was very helpful.

My first order did not go through and I didn’t receive an update as to why. I was still under the impression that I’d my phone the next day. Also all agents have me different information on my orders. No one was on the same page.

I called because the replacement phone did not charge. I am still waiting on the label to return the replacement phone. I am extremely displeased with the service I have received thus far regarding this replacement. Now I have to return the replacement before you will send out another replacement!

Damaged phone. I am really happy with the service they provided. It was a quick process and the new phone came quick too. We are happy that we had insurance on our phone. It saved us money in the long run. Thanks.

Phone stopped charging. Quick, positive response! Easy to file a claim once I called and got a live person. Agent was friendly and processed the claim quickly. I will continue to carry Assurant on my devices.

Broken glass. They processed my claim promptly and I received the new phone within days of my claim being approved but they need to be more involved with Tmobile because the quote that I received from Tmobile was $100 repair and when the final amount was $ 149 Tmobile was misinformed about the actual price.

Replacement device. Amazing and expeditious customer service. Rep was very helpful and provided very fast service. I was transferred to a automatic machine to take my payment but the background noise of the store didn’t allow me to make my payment so the next rep processed my payment so I wouldn’t go through the same problem. Amazing service!

Though your chat representatives were great, your website is a mess. One of your reps had to alter it so, I could do something other than just sign in, repeatedly. All in all, it took me almost 3 days before I was able complete my claim. Not acceptable.

Customer service is great, fantastic, terrific. Speedy delivery. Although refurbished the phone works great, fantastic, terrific. Received phone the next day. I am very extremely happily pleased with this product

Experience was good. T-mobile personnel were unable to transfer my pictures from my old phone.. The two stores I went to couldn't help me. I spent about 2 hours waiting between both stores. I had to delete my phone prior to mailing my old phone back.

I probably stayed on the phone between 50-60 minutes just to file a simple claim. I was transferred about 4 times during that time and each time I had to provide the same info all over again. Very frustrating.

When I called Metro Pcs I was told the processing would be less than 24 hrs and would get the phone the next day. I did not receive the new phone until 2-3 days later via UPS. I'm ok with the phone. I like it.

I had to deal with them because of the issue I had. They were professional and did good job. It was smooth process without headaches. They answered all my questions and guide me through all the processes.

The assistant was very courteous and the response time was quick. The phone came in the timeframe that was given. The exact phone was sent. The Sim card was a problem but the local service of TMobile was able to change the card for me.

I’m really pleased with the ease of this transaction. It was exceptionally fast and simple. I am so grateful that I chose to get this coverage. The phone came. It works. The transfer was simple and the return was simple.

The process was very simple to complete online. The shipping was very fast and I was able to use my replacement device quickly. Time is everything these days and I was very satisfied with how quickly everything was processed. Will keep using Assurant.

ASSURANT gave me the worst service I have ever encountered. The promised 24-48 hours turned into 16 days, causing me to make follow up calls times 3. Each time they took the exact same info, and their faulty system kept telling me that my zip code was inaccurate, tho it was not! They finally got it sent, not to me, but left on the doorstep of a community member who needed to ask around to find out who I was, & it finally got to my relatives late on Friday night.

This was a terrible experience. I've been paying insurance for years for our cell phones and when we actually need to use it we got terrible service. The Iphone replacement that was sent to me was also damaged and didn't work correctly. When I called Assurant back to inform them about the damaged phone, they deferred me back to Tmobile instead of sending me a replacement. T mobile didn't help either, they sent me to Apple. So I got a damaged phone from assurant and they sent me somewhere else to fix their damaged Iphone. I will be cancelling our insurance moving forward. It's not worth it...

Great customer service, fast and easy, very pleasant person. Knowledgeable and courteous, went the extra mile to make sure I was satisfied. Made several suggestions so I could make the best decision for me - OUTSTANDING SERVICE!

My phone broke and Assurant took care of everything. The service was great, the representative was great, and I had a replacement phone the next day. It is very easy to file a claim online and if you need to ask questions the representative are knowledgeable. I would highly recommend Assurant.

Waited on hold for two hours. Website was down. Only needed a new screen. Was told that wasn’t possible due to my zip code. Had to pay for a replacement phone and was sent a refurbished piece of garbage. Original phone was one month old. I did not want a new phone! Customer service was worthless and did not help. This insurance is total waste of money. Now I’m stuck with a crappy old phone when I just purchased a brand new one in November.

The process was quick but needed customer service assistance. I would like the deductible to be lower and to receive a new phone instead of a used one. I am paying $14 dollars a month for the highest plan. The replacement phone works good so far.

I took my phone to the brick and mortar, and she sent me to the phone application to replace my phone... Everyone was concerned and friendly. Friendly is nice but being concerned about my problem really helped me calm down about losing my previous phone's contents. Thank you!

I spoke to two different customer service representatives and both were very helpful with walking me through the process of setting up a replacement phone for me. Also, I had run into an issue while trying to pay and the second representative assisted me with the payment. Both made the process very easy.

Everything went well with the new phone except for the fingerprint scan area on back which is peeling. Paid a $99 fee to get the new phone. Would be happier if it was in better shape. All aspects work except for that.

The handling of my claim was done quickly and efficiently. The only problem I am having with this phone is the talking volume is not loud. I can hardly hear who I am talking to over my phone. They are very light and faint and in order to hear I have to be in a quiet environment. I cannot hear what they are saying even if my volume is all the way up. I've checked my settings. Checked all volume prompts and all are up high. The only way I can hear a person clearly and loud is on speaker or when I'm in my car using my Bluetooth. I may need another phone.

My son shut his iPhone in a car door. We had to do a claim right before Christmas and I thought it was going to be a pain or take forever. My son's new phone came the next day and they even sent packaging to send the other phone back. The gentlemen on the phone was nice and worked with me quickly to resolve the matter. It was a great experience. I will be keeping this insurance as long as I am able. The price is great and it certainly paid off!!

I called to report a stolen phone and file a claim for replacement. The agent that my call was very efficient and professional in doing both. She arranged for me to pay the deductible while in the store. My new phone arrived the next day. I was very was satisfied.

I pay far too much money every month to also have to pay another $100 in the rare occasion I need to claim insurance on my phone. In addition to that having my character questioned when you ask for receipts for a phone registered to my account. To then have to babysit the claim for 2 weeks to actually get the replacement phone. This service is a joke and I'll be canceling the service.

After cracking my screen and receiving the wrong color, I called and spoke with a phone rep and was given a canned response since they cannot choose the color being sent out. I reached out to Assurant via FB Messenger and received a response saying that someone would take a look at my claim. I received a call with the rep saying that a replacement phone with the correct color was sent that day. The best way to get great customer service is to go through FB Messenger since the phone reps are limited on the info that can be given out.

Very pleasant and helpful. I have not ever had a bad experience when filing a claim. I would recommend all to use them for phone insurance college. What I like best is if you file before a certain time, you will get your replacement phone the next day.

Not only was my replacement device late arriving but it was Without the vitally need battery & charger. Although they agreed to send the missing battery and charger, I still have yet to receive them, thereby now being over 8 more days of waiting. They cancelled my son's insurance on his phone without consulting with me. I was not made aware until 10 days after my replacement device was requested.

I'm not happy with the phone I have now, which is the Samsung Galaxy 8. The speakerphone and the battery are not good and I paid a 150$ deductible. It is not comparable to the Moto Z2. I will be sending this one back soon. Plus this is a refurbished phone and it is not performing like a new phone.

The company advises next day delivery for my insured phone after the deductible was paid. I called on Monday the 22nd and my phone is not delivered until the 27th. The representative advised it was due to the holiday. However the holiday was the 25th. I pay for insurance on all devices to prevent not having a phone for the better portion of a week.

Great job from making the initial phone call to the delivery of the new phone. People were very pleasurable to talk with and made this so easy to get my new phone working so we could take care of business.

Your company made it easy for me to make my claim. I would recommend your company to all my friends and family. I will continue to use your business. Thank you for courteousness.

I was sent a defective device, as soon as I unpackaged the device & tried to use Applications, they would force shut themselves within minutes of use. When I attempted to charge the phone, it overheated and turned off. It performed a system update then my service was no longer available even with factory reset. The T-mobile sales representatives also canceled my order and I had to spend the holidays without my phone and wasn't able to speak to family overseas. I had the worst holiday because of this.

I had to wait 4 days to get my phone. I had a unlock phone from Samsung but they send me a locked phone. I'm paying insurance to get an exact same device not the way you guys want. Very bad experience. So I change my carrier to ATT and now I'm on prepaid, way cheap and same service. Tmobile not recommended for anybody at all.

The rep was very nice, professional. Help me navigate the online process and still process my claim via phone. Overall a positive experience. Thanks for having patience and answering all my questions.

Assurant, you were great during the whole process of replacing the broken phone and providing me everything to send the broken one back to you. Thank you for making it easy on me. And my daughter who accidentally broke it was grateful she would have a new phone to take on vacation this holiday.