Assurant Phone Insurance Reviews

After my daughter's phone was damaged, Assurant quickly replaced it after I filed my claim online. I was expecting them to hassle me or deny my claim (had bad experiences with insurance companies in the past) but we received a replacement the next day. I'm satisfied with this company...thanks for making it go so smoothly!

Assurant was quick and easy to work with and was able to help me get me replacement phone fast! When my phone wouldn’t make calls anymore it was as easy as submitting the claim, I heard back within 24 hours and the replacement phone shipped!

My expectations were met...A+ for the service and prompt too. Phone replacement was mailed in a short matter of time. The device I got was in excellent condition and to send the damage phone was so easy as well.

Quick service. Had the new phone in 2 days. Only problem was it was still activated on someone else’s account so could not be connected to mine. Inconvenience is what I call it. I pay through my US Cellular bill but they can’t fix the problem so I have to contact and explain to get another new phone on the way, hope this one works. On top of it all it’s just a refurbished phone. The last one I got had a ** battery that would die before noon everyday????

My damage phone. They was helpful & my phone came on time. Just disappointed that I had to pay to get my phone replaced. I thought it was going to be free. Because I have insurance that I pay with my monthly bill.

The phone you sent us to replace my husband’s broken phone was so obsolete that we couldn’t even find a phone case to fit it!! Therefore I had to spend money on a new phone just to make sure the phone would be protected! No I’m not happy!!

Very good experience with the customer service. Very professional and help me with the problem I'm have. I highly recommend the person who served me deserves a 10 out of 10. If it were in my hands it gives a raise or promotion to the customer service manager.

Giving one star might be too much but I have to so here goes. In mid-December 2019 my wife dropped and broke her phone. No biggie, we have it insured with Assurant. I started a claim and the replacement phone was sent right out. We had the new phone activated and the next day promptly mailed the broken phone in the pre-paid envelope. Shortly after I began to receive letters stating I needed to return my broken phone or I would be charged. I called them after receiving each letter to find out what was going on. After the second letter it was discovered that the USPS had attempted a delivery to Assurant's warehouse located in TX but was not successful.

I had to speak to a couple of different Assurant Agents and they were both more than friendly and professional. I loved their positive happy spirit and determination to get my claim taken care of. I am very pleased with this experience! I even asked my local T-Mobile employees if they know how outstanding that the Assurant team really is!

Assurant handled our claim in a very timely manner. We received the replacement phone as scheduled, within just a couple days off filling the claim. The phone we received was in excellent condition and was the exact phone that we were replacing. Overall, very satisfied with experience.

After I got my phone stolen again, I paid the $50 deductible and after I received the replacement, I put the SIM card in my wallet and proceeded to MetroPCS to open the phone cause I didn't know how. Opened my wallet and the SIM card was gone and I didn't have $10 to purchase it. I chatted with Metro online and Assurant sent a another one promptly. **.

When you pay a $250 deductible and $15 a month you expect to have a replacement phone the next day. No additional processing for a claim. If you're going to charge that much, you're going to have to assume more of the risk. We will NEVER use Assurant through T-Mobile again. There are too many other good third party options.

Ordered and paid for a new phone to be delivered the next day. All went as well as expected. Quick service. Quick delivery. No fuss. No muss. I would send someone else to have a phone delivered by Assurant.

We could not move all data from bad phone LG Aristo Silver to new refurbished phone you sent us. Had to take both phones to T-Mobile store here in Tulsa. Store was very busy and had only 1 employee working at that time. Finally my turn came and he could not resolve all my problems, said I had to come back when they were not so busy. In all the confusion, 71 year old disabled, almost 15 year loyal T-Mobile customer got home and realized I did not have original phone. Went back about 45 min after I left and he said he did not have the phone, it must have been stolen. I am returning to you in your return package you sent me the phone that my wife Johna had before we purchased the LG Aristo silver that was stolen at the store. Thank you. Sheldon **...It is registered to number **.

Having never used the insurance for any our family phone, I was a little apprehensive about how it worked. I was thrilled that it was a very quick and easy process and the new phone arrived right away! Great service!

Thank you for an easy process when submitting the claim for my damaged phone. I didn't expect the process to go as it did. I truly appreciate the ease in the midst of the unfortunate situation. My experience was quick and hassle free!

I called Assurant and explained my problem and told them I needed a replacement phone. This was on Thursday night at 7 pm. The agent was very courteous and told me my claim was approved and to expect a phone by Monday. To my surprise I received the phone the next day on Friday at 10 am. Service was excellent. Replacement phone is great.

I just want to say how much my family and I appreciate the fast and convenience service provided. The staff was respectful and courteous over the phone. I would definitely recommend to family and friends.

Assurant - a shady not really for my device insurance provider. To begin with, have a process designed to deny claims. Make me determine the correct model, capacity and color with the caveat that a wrong selection will deny my claim. Obviously you do some check on the device to determine what the expected model, capacity and color is. But ok, message received. How galling to then have the replacement phone sent NOT be the device warrantied but considered equivalent by you. I never would have gotten the insurance if I understood it was for whatever device you wanted to send back. That being the case, I will now go cancel the insurance with Assurant/T-mobile and pay less for real insurance from Samsung. Needless to say, I do not consider my claim resolved.

Great experience & agent was really helpful. I was able to get my device without a problem & also sent the old one back. It was fast & easy plus made sure that all my needs were met. Thank you so much for the help!

My phone that needed to be replaced was a Samsung Note. The replacement phone I received was a Samsung S edge, which is a different type of phone. The Note has a stylus which I use regularly, and now I have lost that capability. The Note is also a tad bigger. I would like the S to be replaced with a Note to get a like for like replacement with a Note 7. Otherwise the service was fast and received the phone in less than 35 hours so I am appreciative of the fast turn around, just not the phone I received.

I filed claim on 18th and didn’t get my phone until 5 days later on 23rd. There was no update through the website and I had to call it in. Once called it was approved immediately. For that I experience I would give 5 stars. 4 for the overall.

I was supposed to receive my phone at the beginning of the month. Instead they sent it back and now I’m left with no phone. It's ridiculous, I wish I could write down what I really feel so you guys can feel my pain…

I filed my claim and the same day it was accepted. My new phone was over nighted and I had it the next day. Quick and easy. Very pleased with the service provided!!! Would recommend over and over again!!

First I have to pay $50 for something that should have been covered under the factory warranty for them to send me another phone THAT'S DOING THE SAME THING AS THE LAST PHONE?! WHATS THE POINT OF INSURANCE.. Then UPS changes my address trying to send it over 2 hrs in the opposite direction of which I live... Then the driver throws the new device on my porch?!

I greatly like your service. Was very satisfied. Keep up the great service. Will recommend to friends and family. I really like the service you gave. Continuing to give great service. Everyone will be satisfied with your service.

The website to file my claim was very user friendly, my claim was filed quickly and my new phone sent promptly! I am so thankful for Assurant! The price of your insurance pales for what you get back. Especially with teenagers!

The initial replacement process went smoothly, however, a couple of weeks after I had returned the damaged device, I received a letter, dated AFTER your email confirmation of receiving the damaged device, stating that the device had not been received and that I would be charged if I didn't take care of this. This put me in a slight and unnecessary panic mode which was not appreciated. Your record keeping needs improvement if you are going to be sending (incorrect) threatening letters.

Very happy with the fast and timely service received. Customer reps on both ends were very helpful and courteous. I will gladly recommend this service to friends and families. The phone was timely.

Good service. The phone arrived quickly. The customer service is very friendly because it is the first time that the claim is all right since I have not had any problem with the service after 9 years of being with T-Mobile. Thanks a lot.

Good customer service, quick and efficient. I received my phone as promised next day service. My phone is a Galaxy 9s, I had to pay $99 as a deductible, I hope that they would lower the deduction, my phone is almost 3 years old, the technology has been updated immensely.

Physical Damage to broken screen. Co. took action right away, had new phone overnight, thank you. Will rec. company to further friends, very convenient to mail phone. Persons at your co. were very helpful. Again thank you.

Still to this day I have not received my cell phone. Well this is what happened. My cell phone that I had purchased at Metro pcs had broke just a couple days after I had bought it. Well I did the insurance claim on it and paid the 50$ deductible. I was supposed to receive my phone within 24 hours. Well I had filed the claim on the 23rd of December so I wasn't able to receive my phone until the 26th after Christmas. So I gave my address to metro and Assurant and my phone was supposed to go to my mail box or the office in my apartments. Well Ups left my cell phone on the door step in my apartments. I don't even think that the ups guy even knocked on my door. Well the package was stolen off of my doorstep. So I had to file a report with ups so they could send me a new package. So I did and they told me that they had to do a 14 day investigation.

Great experience, customer service was very helpful, made sure I had everything I needed and made sure I understood how to set up devices and explained how fo reset phone as well as to what is required to on return.

This is my second time filing a claim and simply put, this service is the absolute best. My handset was replaced in under 24hours and the agent was very helpful and friendly. I have already recommended this service to my family and friends. Keep up the great work!

My phone died overnight and it would not start. Called Assurant and they sent a phone out with a return label for the old one. Prices was very smooth and hassle free. If I had an issue, it would be that it wasn't overnight but two days before I received my phone. Minor glitch in their processing times but overall very satisfied with their service.

Lost my phone on a Tuesday and ordered a new phone that same day. Assurant locked the serial number to my phone. Which I found to be great. Then my phone was located on Wednesday the next day. So, I notified assurant that my phone found. Assurant stated that my phone couldn't be unlocked for 3 to 4 days. I don't know why my phone could be locked in moments and it takes 3 to 4 days to unlock. I don't get that with the way technology is today why it would take that long. I still had to call assurant on the end of day four to find out why my phone wasn't working yet? T-mobile did suspend my phone the day I lost it and was able to turn my service on the next day (Wed). So I just don't understand why assurant didn't notify me that my serial number was activated and ready for use. Assurant was not helpful in that manner.

Even though they told me they sent my new phone Next Day, it was sent Ground. Instead of 1 day, it took 5. When I called to ask for assistance, they were unhelpful, and even hung up on me at one point.

I liked how quick and easy it was to put in the claim, and receive the replacement. The only concern was that the phone that I received had some hardware issue with the rear camera as it does not focus and is constantly blurry. I do not wish for file another claim to get this problem fixed as that is what I was told I would have to do. Besides that I enjoyed the service.

Phone lost, ordered replacement, phone found, cancelled new phone. My experience was very successful. Everyone was most helpful and very professional in assisting me with my problem, I would recommend.

Your staff was very nice and attentive through the whole process. I was very pleased with the effort of the representative I spoke with! I would absolutely use you guys again for any future problems we run into with our phones.

It took couple of times to call and ask, but finally was done. The phone was lost, but I kept calling and get transferred till finally got it done, at one time they asked me to take the form to the Tmobile store but got rejected there. They suppose to allow receiving the form by email or scan and send instead of faxing.

Horrible experience!!! Metro PCS is the worst to deal with and this will never ever be an option for me again... Called several different times and went into Metro PCS twice and phone still isn't activated.

Assurant responded very quickly by (overnighting) a replacement phone after I broke the screen on my LG Stylo. When I went to send the broken phone back to Assurant, I couldn't find the label to return it. I called Assurant as my ten days was running out and I wanted to avoid being charged. The gentleman I spoke with said that he would email a label that Fedex could scan and assured me that even if I was ten days late, I would NOT be charged. Thank you very much.

1/20 made claim. Claim approved. New phone received 1/21. Home screen on new phone couldn't read print. Requested return label for new phone on 1/21, received via email 1/22, label wouldn't print. Called 1/23 advised unable to print label, requested a new label be sent. 1/24, new label sent, again wouldn't print. 1/24 requested return label be mailed. Received today 1/29, mailed from Assurant on 1/27. 3 days after request. Why mailed 3 days after request? Unacceptable. Should have been sent out that day or within 24 hours.

I have sadly had to use my Assurant protection plan frequently as of late. And I cannot express my pleasure with their customer service department. And the ease at which I am able to navigate the website and the process. From a fast, friendly, and knowledgeable staff to a user-friendly forward-facing web page. Assurant satisfies all my cell phone insurance needs.

Like years ago when you sent me a phone with issues, look, you did it again. When Assurant has trouble hearing me using speakerphone, that's an issue. Then for me to spend time and money going to T-Mobile for warranty exchange to be told, 1) they can't due to a red indicator; 2) had I waited another day I would have had to pay $99 again; 3) now I have to hope the backup is adequate because I have to wait, however long for a label, I will have to go get printed out, then find a FedEx brick & mortar to send you this phone and be without; 4) the label comes when it comes so... The irony is, you do not trust me to send this phone back to you but you sent me this phone with issues. Hmmm.

My screen was cracked, so I paid $99 to get a refurbished phone. Instead of sending me the phone that I wanted which was a Red Samsung Galaxy Note 9, they decide to send me a feminine color Lavender Samsung Galaxy Note 9. I called Customer Service to have them provide me with the phone I requested or to provide me an alternative device that was more masculine. The agent stated that they cannot help me. For me to pay for a replacement device, I should get the device I want or equivalent to what I already had. Overall, I am disappointed in the service I received.

They take 5-7 days just to let you know your claim is approved and after that next day, my mobile got delivered, which is a good thing. And I contacted around 3 customer reps to know the details and push my claim for review.

Apple phone. I got the phone promptly and I was very happy with the service. The phone was new but there wasn't any charger that comes with it. I would have expected a new set with charger and the phone. I would recommend Assurant to my friends and family.

I I have had assurance phone insurance for the past 8 years for my phone. I’ve only needed to use this insurance policy once before, which required for me to pay the deductible for the replacement phone, which came the next day. January 14, 2020 the day of which I was robbed of my phone and wallet, I called the insurance company to address and proceed with a claim for my stolen phone. I explained the details of the robbery. My bag was stolen which consisted of my up to date identification card as well as the brand new phone which I am trying to replace. I was told that I could send my expired identification as proof of identity to verify my account since my up to date identification was stolen.

UPDATE - Assurant surprised me by reaching out directly after my previous review and went above and beyond to make sure my experience was above expectations.

Extremely helpful customer service. Fast resolution. Made it easy for me. Sent via text all necessary links while I was traveling abroad. Had to pay significant deductible :(. Sent email with tracking info for cell phone.

Worst experience ever, would love to give a negative star. Reported my phone lost on Friday the 17th, completed form, never heard back from them, called back, then forgot to email me the form that I had to sign. I use a Galaxy Note for work, finally received my phone Jan 22nd. Received the wrong phone, was on the phone for two hours with different reps. They were all useless, one had the audacity of offering back my deductible, which implied that I have to buy a new phone. She also said" beside that There was nothing they could do. No one told me that if they did not have my phone they will send me a different replacement. It makes no sense having my phones Insured thru this unreliable company. Will definitely cancel. Thank you for wasting my time and money with you.

At first, I was a little disappointed when I called and explained my phone issue and the rep told me because I had a balance they couldn't help me. Hung up with her and within 5 mins she called me back apologizing about the mix up. I guess she looked at my account and realized I had been with tmobile for over 10 yrs and didn't want to lose a customer. I paid my insurance fee and got my replacement 2 days later. Very satisfied.

Am grateful for the kindness and the professionalism. It was a very difficult time for me but the agent handle me very well. So pleased that T-Mobile help me secure my phone so that all my information was left and they helped me restore my new one when it came in a day and a half later. Thank you so much for all your help.

Screen accident got broken due to drop. Called Assurant to file a claim and they made the process extremely easy for the consumer! Service was outstanding and received a new refurbished phone in a very timely fashion. I am beyond Completely satisfied, thank you!!!

Horrible experience. I filed my claim on 01/20 and still haven't received it. It was lost by UPS and Assurant did nothing but told me to wait out the investigation. I am very dissatisfied about how this process has went and I still dont have a phone 01/28.

Transaction was handled in a very professional way, and was pleased with expedient service. New phone working great. Would not hesitate to call Assurant again on phone business. Would highly recommend this service to all users if possible.

I had purchased a recent Samsung A20 for Christmas. 2 weeks later it fell. Damage the screen. I did purchase screen protector. It still went through. Broken the screen to actual phone. But I was happy I did add Assurance to my plan. It came faster than expected.

After my wife accidentally damaged the screen of her Galaxy S8 we went through the process of filing a claim, which was extremely easy and fast. The claim was processed and approved within a matter of hours and a replacement device was sent out to us the next business day. The replacement device came with accessories and even packaging to easily send out my damaged phone (no postage necessary). I put my old phone in the protective sleeve and packaging and sent it out a couple days later in order to avoid the unrecovered device fee.

Very easy to file claim, emails were fast, transaction was fast. I was very impressed - Nice to know your monthly payments are going to a good service. T Mobile agent started the claim quickly in the store - and phone was shipped in 2 days.

I called the insurance and when I was trying to make my payment, they said something went wrong so I had to use a different method even though my bank statement said the charges when through. When I got my replacement phone, nobody seems to be able to hear me. They send me a shiny used phone or a lemon.

Paying a premium on a premium phone is expensive. Even if I make a lot of money, it is important to match my expectations. I expect a new device as a replacement and quickly. If I calculated how much I paid and how much I would have paid at a store near me, then it would have been cheaper and faster to fix it at best buy or Samsung. I will share my bad experience and advise each my family members to buy a $20 dollar case and a $5 screen protector instead of throwing money on garbage replacements with you guys. Wake up, this is 2020 there are plenty of other options and they are far better!!! Thanks.

I had a Samsung Note 5 that had a failed LCD Screen. I went into the local T-Mobile store and they confirmed the LCD was bad and informed me that the replacement would be an equivalent phone which was a Samsung Note 8. I contacted Assurant to file my claim and was informed the the replacement would be a Samsung S8 Edge which I did not consider an equivalent for the following reasons: 1. It did not have a stylus and comparable software to make note and draw sketches. 2. I had existing files that were backed up using the note Stylus that I would like to use in the future. 3. The Samsung S8 Edge was a significantly smaller screen that the Note 5/Note 8. 4. I have an Samsung S7 Edge and I do not like the phone and the rounded edges make it very difficult when creating and sending message.

So much hoop jumping... Sent me a phone with a broken volume rocker after a week of nightly phone calls trying to get my claim processed. One supervisor straight up hung up on me. Truly awful company and experience. I would give zero Stars if I could. And now I get to go through more BS, I was told I have to send in the defective device that they sent me first before they send me another device.

Once again Assurant has replaced my phone that was insured from T-Mobile with another broken phone. This has happened multiple times. I am very unhappy with the service, the fact that my insured phone is replaced with someone else's broken phone.

Have physical damage to my phone and power port is faulty. Put in a claim 5 days before needing to travel. Waited two days. Called. They said they had just gotten my ID even though I submitted when I filed, and that it would take 3-5 business days to process. This is stated in all the wording. I was hoping that it would not come to that, I've file before and had the phone shipped the next day. I never had to submit a photo, fine. Out of the countless times I have tried to open the site only two times did it open. It has been over a week now, I have traveled from the US to New Zealand and had to change my shipping address for replacement so when I land back in the US (staying in a different location) I can have it when I land.

Customer service is very poor. I spoke to two representative (one was supervisor). First lady "help" (very little) she showed no effort to help accommodate for this. (mistake was made on Assurant behave). I was not completely starfield with her respond and ask to speak with a supervisor. Once on the phone, she listen to my concern/question but continue to tell me things I've already knew and extra steps to take so that is doesn't happen again. (The mistake is on Assurant behave AGAIN). Still not answering none of my question or concern she became frustrated and proceed to talk over me. Which is VERY RUDE and can make me any other customer feel like their being brush off. I ask if they (Assurant/Supervisor) can call T-Mobile and speak on their behave to help accommodate with this issue. I was left on hold to believe we was waiting to talk to t-mobile representative. The call ended with me only speaking to the dial tone.

Customer service people were polite. The replacement phone sent to LA was sent under the wrong order number, so I wasted time and Kimberly ordered another for me to PU in Mesa. Feel free to call.

I bought my phone listing 2 months ago I cracked the screen. I pay $50 and I get a refurbished phone. Now show my brand new phone is not refurbished which is not something I was aware of. I would have just bought something new.

They lied to me, gave me conflicting stories, and told me anything just to get me off the phone, even after talking to the supervisor. It's sad when there's no compassion for a customer's livelihood as I need my device for work.

Paid 30 dollars for quick delivery. Website had said by Monday I would get it. Didn't come till Tuesday. What was the 30 dollars for? My phone number is **. I don't think I should have paid 30 or should get refunded cause it didn't come when promised.

Phones have always came in a timely manner. Assurant is so professional and helpful. When I was charged for my phone the customer service staff were so helpful and diligent when it came to helping to locate the phone and removing the charge.

The claim process was quick and simple, and the replacement phone arrived within a couple days. It was easy to return the old phone. Customer service reps were friendly and helpful. Everything worked really well!

I waited almost a full month for a new phone. I fought with your staff for weeks on end to try to get a new phone. They gave me wrong information 4 different times causing it to take longer for my phone to get to me. Very disappointed in the whole process. Will not be going through your company and will tell others to stay away as well.

Replaced damaged equipment. Everything went as planned, very satisfied customer. If had it to do over, wouldn't have it any other way. Thanks for the promptness and accuracy, until next time. By the way keep up the good work, thanks.

After paying for a few years I was charged a 50 deductible for a refurbished phone that has a bad speaker and camera that takes lousy pictures. On top of that Metro tried to charge me an additional 17 to have contacts put into new phone. Great plan...????

Everyone was very helpful and the phone arrived fast my only complaint is the website it kept freezing and making it hard to navigate. Otherwise the experience was very good. Everyone was very friendly and helpful.

It wasn't a bad experience. Only thing that kinda frustrated me was it didn't come within the 24 hour period and had to go to the store to activate it because my pin needed to be reset. But the customer service representative was polite and helpful as well as the one at the Metro store...

The customer service was fine. This phone was a replacement phone on my insurance from a replacement phone I received about 6 months ago. I am upset about the ethical part of sending a more expensive replacement phone without asking or offering a similar product. This put me in a different tier of a deductible that I couldn't afford. The cell phone industry is in need of a change. I am angry about it! It's poor business practice and dishonest. The speed of delivery, phone rep. and in-store service was professional.

Claim was reviewed in less than a week and the new phone arrived shortly after. The replacement phone is in excellent condition, and the co-payment is reasonable. Would recommend to anyone seeking an insurance plan for their phone.

The approval process was unreasonable long. I clearly have insurance but the claim was under review for documents. I submitted documents the same day as requested. The system did not clear this info. I was sent a text message in error that stated I didn’t have insurance which means I had to waste more time calling.

I am amazed at the 5 star service. Your company is totally incredible. I will recommend all my friends to use your service every time they need to submit a defected cell phone and get use the insurance to obtain a new one.

I submitted a claim request for damage equipment thru Assurant whom is the insurance carrier of our mobile account. The claims process is very easy, the website to submit claims to are user friendly. Following the simple steps given on the website, I was able to submit my claim and received the replacement product less than the time expected and within the given estimated time by Assurant. I am very satisfied with the process and highly recommend this company.

The screen cracked on an iPad that was covered under the 360 plan. I contacted Assurant. The person helping me with the claim was very pleasant and helpful. Filing the claim only took a few minutes and approval was within the hour. We had a replacement iPad within 48 hours. The entire process was very smooth and quick. I would recommend the plan to anyone.

Lost my phone during a snowboarding trip. And another one using the insurance. The person who helped me, was really good and wasn't aggressive. She was calm and was trying to get everything in order. All I had to do was give her some information.

I received prompt and patient service when my screen shattered but shipping was delayed d/t holiday and I had to pay a 16.00 activation fee in the Metro PCS store because I could not get the activation by phone to work. But all in all I would recommend this service.

My order never shipped to my home, I was never contacted, I had to call and have a new order placed. I have been without my product for 3 weeks because of a company error although I continue to need to pay for insurance and the product through T-Mobile. When I explained my frustration I was told "to choose a different address for shipment", excuse me? This is my home address and there has never been a problem. When I asked to speak to a manager the manager told me to take the issue to T-Mobile. T-Mobile blamed it on your company. I will be canceling my insurance on ALL devices, no longer recommending your services and posting poor reviews regarding my experience.

The return shipping box they gave me doesn’t close very securely and they don’t include any tape to secure it, so I was a bit worried that the phone would fall out during shipping. Then they sent a message after tracking said it was delivered but they hadn’t received it. Customer service said it takes a few days to scan it in. Ultimately it worked out but it was a stressful week.

Took nearly 2 weeks from day claim was made to receiving new phone in mail. Several contacts to support but all they could tell me was "system error" and check back next business day. Also, automated system to file claim NOT user friendly and equally problematic. Have been Metro customer since 2006, and was very very close to changing carriers. This is the first claim I have ever filed. If I ever need to again and experience same problems, I will change carriers immediately.

This company is scam artists. I would give them 0 stars if I could. I pay for insurance every month and despite this I have a phone that I can't receive a replacement for because of 4 days. Have any proper information they can't answer any questions spray tan. They give you the runaround and keep transferring you the person. None of them speak English. It seems so you can't even understand what they're saying so I don't even know if they understand what I'm saying but the bottom line is is I'm entitled to a replacement phone which they are not giving me and their supervisor told me the other day basically I will never get approved for a replacement phone for the phone that I have even though I just bought this phone in December.

My replacement phone defective and kept turning on and off for no reason. I have been very satisfied with the service until now. As a consumer, I expect quality products not scratched and defective phone.

I pay for insurance EVERY month. And I went accident free for about a year. Recently I dropped my iPhone down the stairs. It was shattered. I put in my claim, PAID my deductible, and my claim was APPROVED! Somehow these idiots managed to mix up the shipping so not only did I NOT get my phone, the requested it be sent back to them and told me I had to WRITE a letter to corporate because there was nothing else anyone could do. As pissed as I was to hear that I wrote a letter and mailed it OVER A WEEK ago!!! You think I received a response? Ha! No. None at all. So it’s been over 2 weeks with no phone but you can bet I still paid my bill AND insurance. Absolutely ridiculous!!!!

My experience with Assurant was very pleasing. Everything went smoothly, the representative was friendly, understanding, empathetic, and helpful. He made it very easy for me to complete my claim after work, because I began it on my lunch break, and didn't have time to finish.

Replacement phone arrived within 24 hours of claim filing. Of five stars can only give four since phone is always a refurbishment, which is disappointing as this only the third claim in over 18 years of having this coverage.

The agent was helpful and courteous, despite my lack of knowledge. He walked me through the process and answered my questions with patience. He knew what was needed to help me. I would definitely use this company again. Bravo!

Everything was handled professionally. However my replacement phone was dead upon arrival and would not power on. Contacted Apple to get another replacement. Everything seemed to be in order. Called again yesterday because it’s been a week and I haven’t received emails or confirmation. Apparently there was nothing on file about another replacement phone being on the way. I did have a confirmation number but it’s like nothing was ever attached to it to confirm. Hopefully this time around I will eventually get my replacement phone and it will be in working order.

Customer service excellent as always and the insurance paid is worth it completely. Love the replacement phone so far. It's fabulous. It's better than the phone I had before even and love the HD quality and videos are crystal clear and also love that I can go a whole day without charging it!

I was able to get my new phone the next day! When I worked for a cell phone carrier people had to pay extra for that. It was pretty easy to file the claim as well. I'm really impressed with how streamlined it is now.

From beginning to end everything went very smoothly and quickly. The rep at US Cellular reset my phone and was very courteous and all my apps, contacts and e-mails were back on the new phone in no time. I didn't realize that there was a $99.00 deductible but having insurance probably saved me $500.00 for a new phone so I was happy to pay it.

It took about 2 weeks for them to process claim. I never got notify about them needing my phone bill. I was the one calling to find out about the process. And on top of that once I send the phone bill they kept saying that they never received it. I had to email and upload more than 2 times..

Received the iphone11 Pro Max 512 tree on Jan 15th/2020 (excellent fast and attentive). Received a bad phone factory defected signal issues (very bad). Called 1/16/20 to repost and to solve to the issues. They couldn't help me (very very bad). They said do master reset. I did and non result. Called second time. 2 days later mentioned iPhone has bad connection signal and it interfere with my business and asked to Get a another replacement iPhone. The person who was helping me from Assurant hanged up on me. Very rude and unprofessional. Hope it gets solved.

Took 12 hours for claim to process. Missed deadline for next day delivery. I was without a phone for 4 days, even though all I had was a cracked screen that I could have walked 10 minutes to have fixed at a local shop same day. Not happy, you've had two strikes so far in my book. The last claim was an awful experience too.

Received my phone and instead of the grey LG I had I got a pink one, I can just get a case but why not just send the same color phone. Also it'd be nice to include the sim tool to open the slot, luckily I found a paper clip that worked.

Brief call with customer service and replacement phone showed up in less than a day. Excellent service. Highly recommend this program to everyone. I thought it was expensive but it paid off in the long run.

The initial contact with the company and the customer service I received was horrible. The people I spoke with were clueless on how to address my situation and I got more help & understanding from the T-mobile rep I spoke with. Even after the claim, there was STILL no clear communication from this company. I had to actually CHAT on your website... a FEW times to find out I needed to upload a recent bill. The ONLY good part of the company experience was after all the legwork on my end to verify myself (funny, I have been paying $15/month for 14 months, but I have to verify myself?!) that the phone came quick and as promised after my claim got approved.

Great treatment. Thank you for your assistance and the good assistance that you give to the customer when we need exchange or have any problems with all the things in general. And also you give very good service.

I can’t say not one word anything good about this company. I am still waiting for the money I was overcharged and the right phone to get here. It coming down to looking for better phone service bcuz of y’all. I pay all this many a year for Insurance coverage on my phones. I mean all my phones. This what I get.

Assurant was very responsive and got the replacement phone to me the next day. I can hear callers and they are no longer complaining that they cannot hear me. The only thing I am concerned about now is that the keyboard spacebar and recent calls buttons are slow to respond on new phone.

The Insurance Replacement phone arrived promptly. I had a little difficulty getting it going, and called T-Mobile for some trouble shooting. Eventually it worked out, although there were some issues with the voice activated command function.

I received a defective phone as a replacement for a problematic phone. Phone gets stuck when running a few parallel apps and the touch screen is not fully responsive at all times. To fix the phone I need to send it in (without a replacement!) and it takes 9-12 days. I can't be that long without my phone. And the best part, the repair would be an additional out of pocket expense for me?

The entire process from beginning to receiving the phone everyone was super helpful and professional and friendly. As a T-Mobile customer, I receive good customer service with everyone I have encountered since being using this service. I recommend this company to anyone I know who needs good service both in person as well as via phone and by internet.

Understand experiment with the T. Mobile staff. Made me understand everything how to get my claim on time. I got my phone next day delivery, which made me so happy to receive my phone on time.

The agent that helped me was very courteous and patient to my situation. The agent was also very knowledgeable in solving my request. I received my replacement phone the next day. I'm very pleased with the phone. The old phone will be returned on tomorrow. Thanks!

Very easy & fast, my claim was approved that instant! Got the phone the next day, I have already recommended the online system! I like to do my own stuff online instead of calling the company so it was very useful. Love it! Will definitely keep using the online system in the future!

Note 5 is not the same as s7 Edge. Had a note 5 replace it with s7 Edge, not acceptable, no note 5 on stock, no note 8 in stock. I offer to pay a difference for a note 9, but had to go to a request. Done. Request deny. Replace for a s7 edge, as soon they connect the line on the store 15 min on downloading the apps it turn off. And never turn back on. There we go again to replace it. I got the 2nd, problem with the screen it doesn't react it take 5 to 9 sec. When I press and when it react it sound like I press twice. Let try again. 3rd is on the way. I had 14 changes over the 4 years..

Had a smooth and easy claim process and phone replacement. Really happy with the courteous representative. Everything was ship and received on time. The deductible process was also easy, will definitely recommended.

My experience was easy and quick and I really appreciate the t-mobile rep Anthony that assisted us as well as the Assurant rep. Both were pleasant and helpful. It was a simple process and I am happy with how quickly the phone came.

I was waiting for my replacement phone and I was never contacted to be notified that my phone was on back order. It's been 10 days as of 1/24/20 and still waiting on my replacement. Poor communication.

I filed a claim due to a damaged phone. Process was smooth but I ended up getting a broken phone. I was not able to use the replacement phone and when I called to report I was expecting them to replace it but I was just told to go to Apple services.

They replaced my phone quickly and in a reasonable time. I had to email a question and they got back to me promptly. I appreciate the service and fast response to my needs. I have nothing else to say. Thank you.

Dropped in vehicle door frame while closing the door. Partially shattered glass display. Unable to select options due to shattered glass. Was totally unusable for normal operations. Display is flickering beyond control.

When you sent a replacement it could not be activated because your people did not remove the previous phone owner's account from the device, then you sent a second device that could not be activated also, so Metro PCS return it and gave me a new phone. Anna their representative is the one who deserves all the credit. You guys drop the ball!!!!

When my phone broke I was glad I had insurance. One being I’m happy that I have insurance and I was able to ship in my phone. I am not abled to get out of the house as much as I’d like. So for them offering a mail in service is very awesome.

Problem solved in 48 hours. What could be better? Efficient instructions were included and it all went according to plan. The deductible was a bit more than I thought reasonable. Could have had the repair done for $30 more.

I had to do this twice. The first claim was rejected saying the phone wasn't covered. It was very frustrating. Finally got someone that told me to go back and check the dates with T Mobile. Once I did that I was able to file a new claim and received the replacement phone.

I dropped and cracked my brand new phone that I only had for 2 weeks. I was quite upset and called went through the prompts and spoke with Assurant Representative. She explained the process of getting replacement phone and returning the damaged one. She was very thorough and asked if I had any questions, received my replacement the next day with prepaid return envelope for my damaged phone. The whole process was pain free and quick a great experience.

My experience was just OK. I didn’t get the phone quickly which I appreciated but there was some issue with the Sim card that was sent didn’t match and it caused an almost 2 weeks away in my phone being set up and used towards Forrest to cancel. For that I am upset. I don’t know what went wrong but something good. This however will not stop me from using the service again if needed. Thank you.

My phone screen was damaged and I was not able to do any thing with it, I called T-mobile and they forwarded my call to Assurant. I received an excellent service and received my phone on the next day. Good job.

Received the wrong item. I am returning and expect you credit my visa with $99.00 asap. I have already reported to Assurant the mistake and expect to submit a new claim for an IPAD 10 inch with a broken screen.

I was sent a broken replacement phone. When I received the phone it had 3 percent charge so I put the charger on and it would not take a charge no matter what I tried. I called Assurant and was told that I would have to go through T-Mobile's warranty Dept. At that time I was a little upset but did what I was told and contacted T-Mobile who then told me no it was Assurant who needs to replace the broken replacement phone!! Longer story short T-Mobile did end up sending a replacement phone to my local T-Mobile store but would not exchange the phone for me because they were unable to verify that there was no water damage because the phone would not charge and it was sent to me with the liquid damage sticker was removed?? Hell if I know what that means!! So ya really bad experience!! Why do I even pay for Insurance!!

Also my phone was new and you send a used phone. I don’t like it so I don’t recommend your services. Thank you. Also when I filed my claim I was waiting more Than a week to a approved my claim and they send me a refurbished phone that it’s not the same that I had before.

Assurant was quick and easy when replacing a damaged phone. Response time was quick. Customer service was excellent when I talked to them on the phone. Only downside was the website could be easier to use.

I wish I could remember the name of the person I spoke with. He was quite helpful, knowledgeable, patient, understanding, and as a bonus, funny. I was satisfied with service overall, with the exception that the first phone sent out did not work. So I had to call and request a second phone be sent.

Samsung Galaxy S8. All OK, but for the "rebuild". It had the same identical problem and more issues too. I must say that even though there were problems, everyone remained calm, and the next replacement is due at my T-Mobile dealer possibly sometime today. I commend you for the speed of rectifying this matter. Thank you.

Claim took months to process. Had T-Mobile involved multiple times. Asked for unreasonable amount of information to get the claim processed, almost like I was being profiled. Got charged twice for deductible but "they don't have that on file" even though I sent them pictures of it being withdrawn twice. Terrible customer service. Worst experience of my life with getting a phone replacement. Hopefully never have to deal with Assurant ever again.

I went through my local US Cellular provider and did my insurance claim. It was a smooth and easy process. The new phone came in a timely manner. I appreciate using your company to help me out. Having this all going according to plan, helped out a lot.

Assurant was very easy to deal with and very professional about the situation. Answered a few questions, took my information and explained my up front cost for replacement. I ended up getting my phone back while the replacement was being delivered. So upon calling them back and letting them know, my old phone was found and returned, we set up the return of the new replacement. Again, they explained what to do and how to return the item. Emails were exchanged and the steps to do, upon getting my refund deposit back.

The phone was reported lost at 3 am on a Sunday. I was told I would receive it the next day, Monday, but that was not the case. Unfortunately, the phone arrived Tuesday afternoon. Other than that, the experience was satisfactory.

It was easy and fast, no-hassle, not too many questions about my claim. Thank you so much for your service. I got my phone as promised and my activation was a breeze. The only thing I would complain about was the price that I paid but again I got my phone the next day as promised and I was connected again, thanks to Assurant.

They replaced my phone very quickly (the very next day) and without hassle. Great service. Would recommend them to everyone. Was impressed with how promptly they were to help me with replacing my phone.

After paying TWO HUNDRED dollars, I was sent a replacement phone that the IMEI was already attached to a store employees account so I could not register it. So I had to spend most of the day on the phone trying to do anything I can to get a working phone and after being hung up on several times, I got a supervisor whom still could not get the phone working for me, she made me go to FedEx and print a label and sent the new phone back and then had to wait another day for another phone to be sent. This is the most ridiculous company I have ever seen!

I was happy with their decisions. What has came to my problems you guys for professional at your job and I recommend it to my friends and family. I am a very very happy person that I got my phone back in.

Had to wait 15 days without a phone. Very poorly customer service to get claims approved. Did not call other number and tell us they only got one side of the documents. Then it would not let me do the documents at first. Had to call them 4 or 5 times.

Broken glass on iPhone. Great, easy experience. Excellent customer service representative. Labeled box perfect to return. Only complaint didn’t receive power cord. Called c/s and received one the next day, unfortunately, it died yesterday.

The process of reporting the lost phone was exceptionally easy and straightforward, the representatives I spoke with were professional yet warm & friendly! I received the replacement phone the next day. As a rare event the lost phone was found/returned to us, so we returned the phone via the Fedex Return label in with the replacement phone. Assurant made a difficult experience much easier to deal with. Thank you for your professionalism and timely handling of this claim.

From the beginning of this process I received terrible customer service, mismatch information and because of it I never received my phone. I had a supervisor named Muhammad hang up the phone on me and one representative yell at me. I am still waiting for my refund! I am completely dissatisfied with the service. I am removing the insurance off my phone.

I had a WONDERFUL experience with Assurant. They were very knowledgeable and helpful to my needs. Customer service was very professional in answering all of my questions. They responded promptly to my problem.

Camera does not work. It says it's being used. I factory reset the phone and still nothing. For 180 dollars I could have got a brand new phone and pay extra for the lease. I'm definitely unhappy with my replacement phone Galaxy 8.