Assurant Phone Insurance Reviews

This was easy. Filed the claim, made the payment and the phone was replaced. When returning the phone, the process was just as easy. I enjoy being able to file online and bypass having to talk with someone by telephone. This process could not be any easier.

I filed a claim and received a replacement phone that did not connect to the sim and stopped turning on after the first day. In the package there was a slip that said the product was inspected and met their high standards. This company is a ripoff and now I have to go without a phone until my replacement and my one phone needs to be returned through UPS and my other through Fedex. A bunch of ** idiots at Assurant.

Easy to complete application for replacement of phone online and received phone within 48 hours. Received notification of transit and delivery. Very happy except had to have 2nd working phone to activate it.

It was a bit of a challenge getting the claim initiated and the representative I spoke with was somewhat difficult to understand but did a good job handling my claim. I would like to see better automation from the My T-Mobile site carrying over to the Assurant site for quicker and easier submissions on the claim itself. But overall, I am happy with the experience and the replacement phone arrived quickly.

My screen cracked so, I activate the replacement process and it went downhill quickly. I received the replacement device which was not comparable to the NOTE being replaced. Basically, I was told to deal with it and if I needed a "NOTE (with stylus) that I needed a letter from employer on letterhead to justify replacing a note with a note regardless of the version. I asked, how a letter from employer was relevant to my personal phone? Nothing serious from that and this was from a supervisor...smh.

The whole process was much quicker and easier than I expected. The representative was very kind and helpful. I was not excited to make the call to file a claim but it couldn't have been more simple. The phone also came the very next day.

We contacted Assurant after accidentally dropping our phone. Quick response and confirmation of to the claim and replacement was received in 48 hours!! Highly recommend this company. Excellent service and well worth the monthly fee and low deductible.

Great overall experience with processing and receiving replacement for damaged tablet. Customer service was friendly and efficient as well. Would definitely recommend to a friend or family member if they needed these services.

The Shipping took almost a week for me to be without service. Even after I have paid $200 Deductible. Not satisfied with the service nor the phone nor the time length I've waited just to get it replaced.

The directions were thorough, but I only wish that I didn’t have to pay so much to replace a device that I already pay monthly insurance for. Other than that, I enjoyed the priority shipping that came with the box for me to return my old device.

The Representative was very knowledgeable, and very efficient. He equipped me with all of the information that I needed to track my shipment and walked me through the process. He was a very kind and patient.

Was recently sent a new Samsung Galaxy S8 64GB G950U Black to replace the previous damaged one. My experience with the Assurant Customer Support Specialist was very warm, kind and explain everything that was need for a smooth process. No complain and item was shipped.

This is a my first time to use this service. I never done this before but when I call to lost my phone they take quick action and ask me some general questions which is not bad or over on my head. It’s good experience overall.

I lost my phone in downtown Sacramento. Or so I thought. So I went to the T-Mobile store and filed the claim. 5 minutes after finishing the claim, I found my phone. I called Assurant and asked them if they could cancel the phone and the Claim. They said they couldn't do that and then I could just mail back the phone. So, I am hoping that my refund of the phone will actually be refunded to me. I have yet to be notified of this information. I wish I could have also known that they were going to turn off my phone period and no one notified me of that. If I do not get a refund of the phone that I've returned, you will be hearing from me.

Filing the claim online was super easy. Received my device faster than anticipated. Device is in excellent condition and works great. Loved the fact a charger was also included. Also that a prepaid padded envelope to return my damage device.

:) Quick and simple process to replace stolen phone, delivered replacement quick. Representative very helpful and knowledgeable, wait time less than 5 minutes. Absolutely great, hassle free, quick, and easy.

Excellent service, great customer service. I would highly recommend Assurant insurance. Very effective. They helped me at their best ability. I was overall very satisfied with the way they were able to help me.

I'm very pleased how quickly I got a replacement phone for my broken. Great job! I will tell friends and family of my great experience. My phone representative was very pleasant and I was very satisfied with the service. Thank you.

This was the Fastest replacement service I have ever experienced. The replacement phone was almost new. Everyone was very nice. I will definitely use them again if needed. Thank you for being fast, friendly and reliable.

The phone agent was very nice & handled my claim quickly & accurately. I received my phone on the day I was told. I don't like the $50 deductible that I had to pay because I pay a premium every month. I had my phone since 11/2017. Maybe that could be taken into consideration. I am having technical problems getting everything to copy over from the old phone. Tech support was no help.

I returned my Galaxy S8 cellphone because of cracked screen. I was told replacement phone would arrive w/in 24 hrs, but rec'd it 4 days from claim establishment. Replacement phone was not fully operable until yesterday, due to installment issues. Will return broken device tomorrow, in Hope's there will be no report of non timely return, I will request receipt from USPS.

I purchased phone replacement insurance through T-Mobile and filed a claim in October 2019. During this time I was in the process of moving and the phone was mistakenly packed away in the wrong box. On 02/1/2020 I was charged 79.00 for the phone and it was located a few days later. I spoke with T-Mobile and was 2 weeks ago and was told to bring the new phone in and they would assist me in returning the old phone. I went in and completed the process and mailed the phone on 2/19/2019 and it was received on 2/21/2020. I called T-Mobile and the agent stayed on the line with me while the account was researched.

Was really easy to understand the steps to follow on my claim. People over the phone are exceptional, device arrived on time! So far great experience!!! Will definitely keep my devices insured with Assurant. Worth every single dime!

This warranty was sold to me with the belief that I would get a "brand new" phone if I needed a replacement. I was also told that my replacement fee was $79.00 and when I actually needed the replacement, it was $99.00. I have an LG G6. My warranty cost was about $130 so I ended up paying about $250.00 for my "refurbished" LG G6 that I could have bought on Amazon for under $200.00 so this warranty is basically a ripoff unless you have the latest most expensive phone available and you don't mind getting a rebuilt phone. I will be sure to decline this warranty on my next phone purchase. Don't get sucked in by the sales pitch like I did!

Quick response and expedited delivery made the experience tolerable. Frustrated by the high replacement cost makes the monthly fee seem less helpful. Perhaps I should have just switched carriers and got a free phone instead of staying with T-Mobile.

My iPhone 11 was lost on 2/8. I filled the report on 2/8. I completed All paperwork and submitted everything v requested by 2/9. I followed up almost every day and my claim was not approved until the 15th!! Therefore I didn’t receive the phone until the end on the day of 2/18!! Exactly 10 Days after the phone was lost. On this day and age, who can be without a phone for 10 days!? I’ve lost clients and important phone calls because I didn’t have my phone available. I find the time it took unacceptable particularly when no other associate on the phone can explain why. Of course the insurance will not compensate me in any way. But frankly I’m even considering. Changing phone providers because of this.

Paid $30 to ship a few ounces of phone! For EXPEDITION! Still took 4 days to get phone! I missed the small print "business days". THAT is not acceptable in 2020. I get orders from Amazon overnight with Sunday delivery! Will most likely drop insurance-my phone isn't worth the monthly fee PLUS $100 deductible+ $30 shipping that's SLOW!!!

Difficult to hear from earpiece. Replacement was easy and fast. Could not have been more simple or smooth. Went online and filled out the form and the phone arrived at my home the next day. I will surely recommend this insurance product.

I received my new phone the day after I sent the deductible payment. I had no problems activating the new phone and it has worked very well. The new phone has a much sharper image than the original.

I received my FIRST replacement phone around December 2, 2019 but something was wrong with it. I sent that defective REPLACEMENT back and it was DELIVERED ON 12-13-2019. I have been calling them because I received 2 letters stating that I didn't return the phone. I have been on hold each time I called for over an hour. Customer service told me they can see that the phone was delivered warehouse, but not scanned and now I am being charged $463.00. The phone was delivered.

Stolen phone. On the ramp waiting for the train. A citizen said he had an emergency come up and he needed to contact his friend to warn of some impending conflict or danger. I dialed the number and when there was no answer. I turned to the citizen to advise there was no answer. That's when the person snatched the phone and ran. I notified authorities but the person disappear in the crowd. Nowhere to be seen.

Replaced damaged phone. The representative was impeccable, kind and made sure everything was taken care of, she understood the dilemma I faced. I'm very pleased to say the least to know that this great company protect our privacy and our information while giving outstanding service. Thank you,

My new replace phone working good I just have to say my experience trying to receive it from UPS was very frustrating cause it took 3 days finally got it though and set it up finally with all my apps and photos so I've been enjoying it so far

My screen broke on my phone. I paid a lot of money to have it insurance. And when I get the phone you cant talk on it! I need my phone for work and home. When I called, they said go through T-mobile. It was less than 3 days I had the phone.

Replaced cracked Samsung Note 10+. The screen on my Note 10+ broke. They sent a new one overnight at no charge. Easy return, worked out great. NO HOLD PUT ON MY CREDIT CARD PENDING PHONE RETURN. Very pleased with this transaction.

Sim card reader did not work. I was on the phone for over an hour with tech support. I then had to take it to a store and call to tell y'all again that the phone did not work. I sent the phone back and still waiting on another phone to be sent to me.

It seems as if the claim was filed in error under my son's phone line instead of mine.... so I was able to replace it which is a good thing because the crack is right where my ear is and I don't want to cut anything else!

Customer service is horrible!! When paraphrasing they're very condescending - almost chuckling when they know you're frustrated. There are no real process/guidelines put into place - one dept doesn't have notes of the other dept. They cannot call/email the Underwriters reviewing your claim but yet they claim they're one and the same company but the bottom of your emails show differently. Nothing and I mean nothing gets resolved until you open up a complaint with the BBB. And when reading the negative feedback, it seems that these people were treated exactly the same as me!! I've paid insurance for years not using them AT ALL except this one time! As soon as I tested my new phone, I quickly terminated my insurance. My experience was so bad that I would rather pay to get a new phone than for them to take my money each month and treat me like they did, no sir, not in this lifetime ever again.

Your service is very bad!!! I had to walk six miles to pick up my phone. You wouldn't allow FedEx to drop the phone off at one of their stores. I had moved from my old address. You would not take my new address because you have my old address. I started this process on the 12th of February. After walking a total of six miles to get my phone because you would not help me. I called at lease 10 times explaining the problem only to get, "Can't help you." Then you told FedEx to ship the phone back. I told FedEx the situation I was in and they delayed the shipment back to you. That I could pick up my phone from the main hub. You failed me as a customer and your service sucks!!!

I got to say excellent service. Excellent workers. That’s my opinion and fast delivery. I will repeat again that the service and and representative over the phone is excellent. Fast delivery and customer service is excellent.

This company is much more friendly and communicate very well when it comes to issues with its users. TMOBILE is a terrible customer service company and should learn a thing or two from these amazing people who deal with issues on a daily basis. Thank you.

Everything went quickly and without any difficulties. When I got the replacement phone, I worked to set it up, everything went fairly smooth. I want to thank the company for such a speedy transaction.

I had a great experience with the online claim process. It was easy and quick. Filed a claim for a cracked screen and received my replacement phone within two days of filing. Definitely would recommend friends to file through the online process.

I filed the claim about a week and a half ago and I still have not received my phone. I've called in twice. They said they would contact UPS to ask them to redeliver it. I still have not received it and it's been over two weeks now.

The replacement came in very soon. Love it! Got the phone within the week that I lost it.. It was pretty amazing. Awesome service. The second customer representative that I talked to was a little annoying because he wanted me to call again for the payment for the deductible.

After length of calls, one supervisor finally help out to get my phone replaced. However the phone that was mailed to me have speaker problem which I can hear anything unless I put it on speaker, I have to call again before I was directed to nearby Best-Buy to get it fixed. On the long run am glad that my replacement phone is working perfectly now... Thank you.

Pay 30 extra dollars a month through TMobile for total protection 360 and was involved in an accident where both devices were lost/damaged. Filed a claim for my Pixel 3a xl and got immediate approval so I go and file my second claim for the LG Stylo 5. They make me wait over 3 days to tell me they denied my 2nd claim because I didn't have the protection on the Stylo 5 which was a lie. I contacted TMobile where they did in fact confirm I have the protection and I am still without my other replacement phone for the line and now the other person has to you a cheap unlocked Metro by TMobile phone that doesn't work well because someone at Assurant messed up or doesn't want to do their job correctly.

I lost my iPhone 8+ and they sent a replacement but I also lost my cord as well so right now my iPhone 8+ is useless. Very unsatisfied with the replacement phone. The shipping was quick though and that probably the only good thing.

My screen was broken and they only gave me three locations to fix my phone. 2 of them were 1 hour away and the other I had to across a bridge, pay toll and pay for parking, plus in San Francisco. Top it all off the San Francisco location was close for Chinese New Year, which I needed my phone on Friday because I was traveling. So l had to pay extra money and so they had to overnight me a phone. Talk about a huge inconvenience and they claimed that they couldn't do anything to compensate me. You paid insurance for all this and they sent you a refurbished phone. They suck.

My son got his phone stolen at school and you guys were so kind and helpful to be able to get us a new one quick. Thank you so much for being caring and helpful, we need more people like your team members!

The service was great. I received a new phone the next day. Although it was smaller than my original phone.. I'm glad I have insurance. I also love T-Mobile. I would recommend that everyone get insurance on their phone. You never know when you need it.

I've been with T-Mobile for 5 years as a customer and employee & have ALWAYS had insurance on ALL of my devices. However, when it comes time to use the insurance, I had to wait for an investigation of the lost device. WHY?? Before that, I had a tablet that cost $168 and did a warranty exchange. The terms from Assurant says warranty exchanges DO NOT count as an insurance claim. So, why did mine? NOBODY was able to answer that, not even the manager. Because of my poor experience, I can NOT recommend Assurant to a customer. When they complain about the poor service from Assurant. I can TRULY relate! They raise premiums & we still pay so our devices will be covered. But, when they AREN'T, what's next???

I had dropped my phone & pay for insurance & thank you for making this a simple insurance claim. You were very quick to fulfill my claim. I appreciate how easy & painless you all made this. Thank you again.

I’m pleased with everything except the fact that I’ve paid $6 a month since I’ve had the phone and still had to pay $200 to receive a refurbished iPhone 7 Plus that how many years old. That’s ridiculous.

My experience with Assurant has always been solid. They're quick to answer questions, easy to work with for claims, and have been a great insurance option for us. The fast shipping of a new phone is huge for me as well. Makes it a seamless process to get a replacement.

Well I'm pretty happy with your services. Pretty easy. But the deductible is kinda pricey. But all in all. It was a pretty satisfying experience. I just wanna say that this is my second claim on my account and it was pretty simple and easy.

This was my first time calling to replace my damaged phone and it couldn't be easier! Once I received my new device calling to set it up was fast and simple. The agent was very helpful and knowledgeable about my device.

The gentleman I spoke to was VERY Helpful and walked me through my claim fast and efficient. I would definitely recommend you to anyone needing phone insurance. Thank you for helping me in a professional manner.

My cell phone stop charging. Charging module wasn't charging properly. I reported the problems and I made a claim at T-Mobile store in Joliet. Customer service was excellence. I had no problem with getting help on situation.

First of all I pay for insurance and then have to pay $99 when I use it. When I got the replacement phone the only way I could use it is on speaker. I was sent another phone and was charged to pick it up. That phone's ringer and alarm doesn't work. I was told that I will have to exchange it and will be charged again. This is very dissatisfying and makes me wonder what's the insurance for. Hopefully this one works properly.

Thanks for your help, it was very good experience and we are going to recommend you with other people that need the service, also it was easier and very good service at the store, they provide more information and their answers were very helpful.

My experience was outstanding. They helped me every step of the way, shipped my device the next day and I was connected. The ease of process and the amiable staff was helpful. They knew what they were doing.

Have had Assurant for many years. I finally need to file a claim for Galaxy S8 Active that mind you has been paid off. It took over a week for them to finish processing a claim and send me out a replacement device. No need for this Assurant!

When I requested my Note 9 and 10 there was no problem. I have been trying for a week to get the IPhone replaced and they will not send it unless I have a current ID even though I verified all information. I pay my bill and for the insurance.

Verification of each process is sent via email so there is no guessing on what is going on with the order.

As I write this I am waiting on my 3rd replacement phone as the first 2 replacements were defective. In addition,I lost money due to liquid screen protector on one device. Customer service not helpful.

I dropped my phone one too many times and the screen cracked, even with Otterbox case and screen protector. Assurant came through immediately sending me a replacement for a $99 deductible. I looked into getting the screen replaced on my own only to find its $250. I am so thankful I signed up for insurance. I definitely recommend Assurant Insurance!

I didn't have a problem filing a claim. The only problem I had was when I was trying to activate the new phone once I received it due to my old phone the damaged one had water damage and it couldn't turn on to receive one time pin. I feel that it should be other ways knowing that they have all the information on the client to help assist them with turning on their unit without having to go into a store.

My phone was no longer in production, so I understand the replacement, but I absolutely hate the phone I received which is why I'm not carrying the replacement program on this phone. Not at all compatible to what I had.

My service was fast and the agent was friend. All of my concerns were addressed. I was able to expedite my order and the whole process was hassle free. I would definitely recommend Assurant and appreciate the service I received.

I am a business owner and need my cell phone 27/7! The old phone was dropping call, Visual Voicemail was not responding & I was missing business opportunities, Not Good! Filed a Claim and received a new phone the next day, Great Service.

My husband and I both had our phones go out at the same time. Thank goodness I paid for the extended warranty. They processed the replacement and shipped out the new phone to us the next day. Awesome customer service. Highly recommend them.

After the Best Buy glitch everything worked beautifully and I had my phone fast. Customer service was great and very helpful. I returned the old phone the next day, received an email yesterday verifying that they received my return.

Your representatives were personable, helpful, and professional. We got through the claim process with ease and my claim was approved and device sent on its way quickly. Thank you so very much for all of your help! I appreciate your representatives for their assistance.

Very kind and polite. The professional attitude just made it easy to communicate. Thank you, the problem was resolved in days. I would recommend this insurance to anyone who is looking for outstanding coverage and services.

Replacement broken phone. Process was so easy and fast! No complaints and went well! I highly recommend Assurant and I have found no fault in their system. This is the third claim I have made and all three went very well!

I am so very happy to say that the customer service I experienced was the best I have ever had. The rep was able to take care of what I needed in a very stressful situation. I was floored at how quickly someone stole my daughter's phone right out of her hands but the rep kept me calm and walked me through everything stepped by step.

Customer Service Representative who took my call this week was very polite and professional. I would recommend Assurant to friends and family. I'm very glad I called and confirmed I could replace my phone.

The replacement phone from Assurant was not working properly. I have to spend un-necessary time to go to Apple Store for diagnosing the concern and there were couple rotate sensor does not work. Very Dissatisfied with the replacement phone.

Support staff was extremely helpful and made the process of getting my replacement phone very easy. The time and attention given to handle my claim was was just right. Communication was great, as well as speed of delivery. Thank you!

My servicing and approval of replacing my damaged phone in a efficient, courteous and timely manner was a great experience. I am very satisfied and will definitely recommend to friends. I will continue being a Assurant Insurance customer with any mobile I purchase from T-Mobile.

The only reason I didn't give 5 stars is because they shipped the replacement phone to my old address and I had to go thru several different channels to contact my old landlord for him to contact the present tenant to see if she had the package. Thank goodness she did, so then I had to drive there to get my package. If I hadn't have done all this they said they would file a claim and then it would take 10-14 days for me to get another phone. I didn't feel like it should have taken that long to get another phone since it was their fault they sent to wrong address. I had to do all the legwork myself to retrieve my replacement and I had to pay the 125 dollars deductible. I feel they should have to compensate ME for having to go look for and retrieve my replacement myself!

I was stuck using my old Samsung Note 8 today, activated it and I am not having a to wait for you to release the hold on my newest S9 phone. Now I have to wait for my refund for weeks, and I will have to go back to the store to put in a new sim card to use my S9, have been with Tmobile for over 10 yrs, I should not have been treated like a extreme risk and having to wait for my phone to be turned on, time lost again. Don't need this aggravation. Thanks. Terry

Went into my Carrier in the afternoon to report my loss, got my claim reported. Assured my new phone would be delivered the next day (overnight). Walla!! The phone was delivered by 10 AM. I was back in business. Great Job!!

I ordered a replacement phone on February 10, 2020. It got sent to the wrong address by UPS on February 11, 2020. When I called T-Mobile they said they would contact UPS and send another one free of charge. It has now been 10 days and I have yet to hear from T-mobile or UPS on what the status is of my replacement.

After giving up trying to get answers about how to return the replacement device as the T Mobile rep indicated my original phone did not need to be replaced (he took off the broken part and it was fine underneath), I sent the un-needed replacement phone back Per Instructions sent to me. I have the FedEx receipts and contacts. I was told I would be refunded the $49 within 10 business days and that has not happened. I feel ripped off.

The replacement unit was in hand by the next evening. I would like to be able to talk to an actual human being though, I'm not a fan of automated systems where I have to repeat myself two to four times before it catches something a simple as "yes". Bear in mind that I speak relatively accent free for a Texan, yet at the same slow, clear pace that is never a problem with human CS operators. All in all though it worked and I'm happy with the result of a replacement in less time than I expected.

Disconnected. Trying to send me the same malfunctioning phone again. Sending phones that are refurbished and old, nonfunctioning. Customer service personnel take phone number but do not call back after disconnecting.

When I filed my claim I was told that the phone case would also be replaced as it was on the phone when it was lost. While received the new phone the phone case didn't arrive with it. I never received any replacement case at all.

I first attempted to file my claim via your online site. After completing the second step, the system would not allow me to move any further. I attempted 3 times and then called for assistance. Working with the individual that took my call was a great experience. She was patient, informative and helpful in every way. I called mid-afternoon CST. I was very pleased to receive my replacement phone the very next day. I was able to get the replacement phone connected and back in my employees' hands very quickly. Thank you for the excellent service provided by the CSR.

Got a used phone and that was it no charger, no cord, no paperwork on the phone..that's what was lost..I did not receive..."Yes we understand sir..." Well maybe not..called second time.."We understand.." We do not understand is more like it.

I lost my phone on December 19th in Walvis Bay, Namibia, in southwest Africa. Your company refused to ship a replacement to me - not in Africa, mind you, but to a friend or relative who could Purolator it to me for the $200 or so I would have gladly paid. Assurant insisted that (a) it must be shipped only to me, at my home address in Seattle and (b) I must sign for it in person. I spent 5 horrible days without my phone until I was able to get to an Apple store and buy a new phone that I did not need, paying $1,000 more (even after a goodwill gesture from T-Mobile, which would not ship it either).

One of the cameras was broke. I went to 6 different places and Apple doesn’t have the phone to replace. I lost my time and when I call you guys it take me 8 minutes on the phone and I received the replace phone in less than 48 hours.

Lost my phone and I really appreciated how fast everything was.! I got my phone on time and it’s was ready to use again. Don’t ask me for anything other than what happen with my phone. Just my replacement.!

The company was great and understanding to the situation that happened to my phone. I am glad to have great coverage with this company. My son was assaulted at a atm machine and during the scuffle the phone was damaged and almost stolen. They were kind during the unwanted situation my son and I experienced.

Phone was lost/stolen at state fair. Support was available 24 hours. Replacement phone was sent out within 24 hours. Only unfortunate part is that I couldn't go to any T-Mobile store to get it replaced. I had to wait until they sent a replacement through the mail. Everything else was perfect.

Staff was very professional. Phone came quick. Staff on the phone was very patient in getting the phone to work. I would recommend this insurance to anyone getting a phone from Xfinity. Staff is very helpful.

Apple Watch series 4. I was sent a package and it was left outside for me to pick it up off the ground. This was around the weekend. I didn't open the package right away. I was going to wear the watch the beginning of the following week. Because I did not have the charger so I just left it unopened in the package. When I finally received my charger I opened it preparing to charge and wear the watch when I noticed that the screen was completely shattered. When I called into Assurant customer service I was told that I have to pay Assurant another deductible. Now the watch was stolen along with everything I owned. I do not have money to pay $300 in total for an Apple watch that I already previously paid $600 for. So the representative placed me on hold to speak to her senior advisor and returned to the phone and stated there was nothing Assurant can do since the watch was shipped and damages were not called in within 7 days.

Great service. Friendly and very fast replacement. I received the replacement phone the next day. They we great about getting me through the claim process. Any questions were answered quickly. I highly recommend them.

I was not informed this would be a refurbished phone until it arrived after which saw on the receipt it is non refundable as well. None of this was made aware to me. I pay insurance and assumed I would be getting a NEW phone with how much I have paid into it so far. Not only this was a problem, I got the phone and it didn't even work. It did not download apps, basic phone functions did not work and even the appearance was cheap and tacky looking. When the screen was supposed to be black it was gray and the text was a strange font I have never seen (with a yellowish white color).

Had an iPhone 11 stolen and new one was sent fast. An associate at our local store was very helpful and friendly. Also a couple months ago I had an iPhone SR repaired and it took less than a week for a shipping box to arrive and phone repaired and back.

The representative was courtesy and wanted to know how they can help me resolve my son problem. His phone wasn't charging and kept on dying. He need his phone for his job. The company sent me the phone courtesy manner.

The lady was rude and really wouldn't or couldn't answer basic questions. Asked to speak to someone else. Was left on hold for 34minutes and then battery died and the phone took 5 days to arrive. Hardly the overnight promised.

It used to be a quick 24 hour turn around time but now it was a full 5 days, well 7 because of the weekend and a weather delay. Never have I had to wait 3-5 days for them to start to look into my claim.

My son shattered his phone screen right before a big trip. Assurant shipped out a new phone within a day & made the process extremely easy. The prepaid return envelope made it simple to return the broken phone as well.

My Samsung S9 purchased from Spectrum Mobile kept issuing a "moisture in charge port area" even when the phone was never wet or exposed to water. It got to a point that the phone could not be charged using a cable, or power bank but only a wireless pad. I looked up the Spectrum website and learned that I had coverage under Assurant and that since it has been more than one year, I had to go file a claim with Assurant. The rep I spoke to asked basic questions on date of acquisition and when the defect occurred. Then he said I was entitled to a replacement phone. He then referred me to another division where they informed me about the replacement process. I got the new phone in two days and mailed back the old phone in the provided mailer. Now I have new working phone. Easy process. Great professionals to deal with. Highly recommended.

The website linked to T-Mobile was incredibly easy to use. Took all of 5 minutes to claim and the updates were quick and right to my email. The added expense on my T-Mobile bill is worth every penny. For peace of mind, if nothing else.

Once I was able to speak with someone the service was excellent, and processed fast. The only issue I had was that the phone system had me going in circles since I couldn't remember my pin. Had to go through T-mobile to be able to get help.

I called and put in a claim as soon as my phone was stolen on Feb. 6 2020. The customer service person was very nice and put my order in right away. I received my phone on Feb. 7 2020 at 6 pm eastern time. I was very glad to get it so quickly and start up my account again. Thank you for your promptness and attention to helping me.

This was easily the most frustrating experience of my life. I was told that my replacement phone would arrive the next day and made arrangements accordingly. It was shipped ground instead of overnight, so it came nearly a week later. My daughter was coming in town for the holidays (and to get her phone), and lost the damaged device while transporting it back and forth because of the shipping delays. Assurant treated me like they were doing me a favor when I finally complained enough to get help. Even denied my claim once because she tried to move the SIM to an older undamaged phone. We discussed it beforehand and I was told it was cleared up, but they denied it and caused me to have to call back and fix it again.

Received my replacement phone within 5 days from the day I ordered one. Then sent off the damaged item on the 10th day to ship out. But was simple and easy to do even without being able to get it out earlier.

Had the phone sent to the Miami Ok Store. Went to Miami for them to change everything over from the old phone. A lot better experience at Miami then the Vinita, OK store. Vinita store said I didn't have insurance.

I’ve lost phone couple days a go, (phone is bought at Apple store for cash, with theft and loss protection). Waited 4 days to review claim, and denied for replacement. Reason: The claim submitted is not valid. Material facts pertaining to the claim were misrepresented. Scums as any other insurance company. Don’t waste Your money.

I used the phone in the T Mobile store because when I tried to replace my phone they asked me questions which concerned my family and were "public knowledge" that I did not know the answers to like how old was my daughter-n-law etc. which had never come up between us and other similar subjects leaving me feeling like I was consider a crook. We got his phone next day and my grandson was happy.

We purchased our phone through Apple and purchased the Apple + Care for Theft/Loss. It has been five days and we still don't have a replacement. Neither Apple or Assurant are assisting with anything concrete.

The replacement phone is defective. It worked about a week and then stopped charging. If you plug it in, the charging cable gets hot and smokes and the phone will not charge. Several different cables were tried, it's definitely the phone. There is no phone number anywhere that I can call to get this taken care of. Very poor service from the company overall. How can you send someone a defective phone and have no contact info if something goes wrong?

I had a decent experience with my claim. The only issue I had was that they did not verify the address that they were sending my device to. I have moved several times since I opened my account with my provider. They sent my device to an old address. Luckily the people living there now were nice and I was able the verify that the package was for me. Other than that fiasco I had a good experience.

Outstanding service! Everything was quick and painless. The customer service representative was outstanding and professional. I highly recommend this service and I'm glad I had this protection on the phone. I will always keep coverage on my phones.

The phone that I received is a refurbished. The color quality is very pale. The pictures are horrible. I don't want that phone. The initial phone was very good. I didn't have any problems with it. It was only the screen that was broken.

I'm only rating my last experience I had with filing my claim. Because I never had a problem in the past, it is important to me to Express my dissatisfaction so it doesn't have to happen again in the future. It took me 5 calls and a 2 week timespan to finally get approved for my replacement device. After all that it took two more days to finally receive my device. Customer service department was very rude and was very hard to understand. I hope that this was only a one time thing and not the norm in the future.

While on the phone, the support representative was very nice and accommodating. The only thing that wasn't cleared up was the color of my phone. I originally had the all black version, but I was given the rose gold for my replacement.

The claim was placed on Friday. Delivery of the replacement phone was scheduled for the following Tuesday the latest. Called for the update to Assurant customer service, nobody could tell me where my phone is and when it's going to be delivered, representative recommended to call them again next morning. On Thursday, for some odd reason (wrong label), package was sent back to the sender. Called Customer Service again, rep. said I need to wait for package to arrive at warehouse before re sending it back to me. Finally got somebody to send it over to me on Friday (week after the claim) and was promised to get an overnight shipment (delivery on Saturday) which never happened. I got my package today (Monday) a week and a half after the claim was placed. Don't like to complain but hope this feedback will help to increase the quality and speed of the service.

Great service except. I called twice. Was first attended to by someone who was rather rude, very fast (rushing through the call and difficult to follow). I chose to hang up and follow up later. Second call (person that I talked to when I called back) was much better.

It was so good that I had Assurant service! I do not know so much about technology and my sister had to help me through all the claim process. However all the Assurant agents were so kind and patient with me and my sister. Helping me understand all the steps through the phone and online. Thanks for all your service!

The replacement process took forever, and whenever I would call to check on the progress, all I was continually told, was that they had a week to review. Absolutely no sense of urgency and no care for the customer!

Phone ### on my account was dropped, has a cracked screen and I called Assurant to file a claim. The first person I spoke to told me my passcodes were wrong and then sent me to TMobile customer service. T-mobile CS cleared that up and I made the claim. Then, Assurant wanted me to email my drivers license, which I did. Then I am notified there are issues with my claim that must be investigated for at least 3-5 days.

Lost phone and Assurant replaced with no problems. Thank you so much. They were so very polite on the phone and very professional. They sent the phone for a next day delivery so my husband would not be without his phone.

I filed a claim on my damaged device which was broken by my ex boyfriend who got angry and threw it. I filed my claim during the call with the agent. I asked, "Is this type of incident covered? Will my claim be approved?" He assured me that it would. During that call I was not informed to remove my sim card from my old iPhone 8. A week later I check the status and it was denied so I called two different times. Each agent gave me different reasons as to why the claim was denied. 1.) because the sim card was in use at the time the claim was processed and 2.) because the damages were caused by someone.

iPhone 11. Good condition and came fast. Also it was same phone I bought and the phone was good and working good. Also it was easy to set up and set up my SIM card. And the service was fast and T-Mobile service is very good. And the service was very amazing and my internet is going good. Also T-Mobile is a good service and I think everyone should have it.

Was made to feel at ease and comfortable. They handled it quickly and easily. I am very satisfied. Would confidently recommend to family and friends. Agents are knowledgeable and friendly, made me feel at ease and relaxed. All in all a very good experience.

A disaster! Would rather NOT have your company as my insurance provider. Failed to ship replacement phone as promised, had to lease a phone, ended up being more expensive than promised. Your insurance, for the premium is a joke in premium priced phones.

The worst experience. It took almost 2 months to replace my phone. Horrible service! I have never experienced such bad and confusing service. I would always get a different excuse as to why my phone would not be shipped.

When I got to Metro we went thru process cancel stolen phone as it was suspended, went thru process to turn on set up everything and phone was assigned to some one else - Assurant was called by me and store service person to see how to proceed. The password would not work as we closed it down, Assurant after several calls offered no help at all, phone was not properly checked before it was sent out, spent 2 hours in Metro trying to resolve the problem, Metro found a way but Assurant had nothing to offer us in support or help, the problem was on their end as they sent the phone out this way and had no idea how to resolve it.

Customer Support has been great in helping with the processing the claim; however, the replacement device arrived without peripherals. My Father in law received his replacement phone through Verizon in a truly new like purchased from the store package with all of the devices peripherals.

I called, talked to the automated system, it was so easy to navigate. They asked me simple questions, told me the cost I paid, received a email less than 5 mins after my phone was sent overnight. I switched phones and returned the old phone in the postage-paid envelope. Best and easiest experience ever.

Very pleased with how quickly my claim was processed and replacement phone shipped immediately. However, I didn't receive a charger and even though I always back up contacts as well as sync across various accounts and devices, only 10 % of contacts were restored.

The woman I spoke to was great. She was very helpful and did everything properly. But unfortunately, I was sent the wrong device. I did fail to mention I have an iPhone 8 Plus. I figured they could see that information. So I was sent an iPhone 8. As soon as I got it, I called and let them know what happened. The person that helped me was also very polite and kind. Now I just have to go to FedEx. Hope next time they double check on this, I know also my fault. But thank you for the great customer service!

I am very happy how you handled the claim. I mailed my phone back 2/12/20. I can not begin to tell you how pleased I am the way you processed so thoroughly. I forgot to add the claim # which is **. Authorization # **. Thank you.

I was provided a phone that was less quality than the device I originally had and no one was willing to help me resolve this issue. I only wanted my phone to be replaced not upgraded with an inferior quality phone.

When I paid the $180 deductible for my replacement device I was told it would work and be a suitable replacement. It is not. The speaker does not work right. My calls cannot be heard by the other person. I am unintelligible according to those I call. I can only use on speaker. When I complained I was told to send the device back before they will send another working phone. I waited long enough for the bad one now I am to wait again? This is bad business. I am very dissatisfied and would not recommend this company ever. They lie. They promise you one thing yet it is very untrue. I paid for a good working device but they dont seem to care. I DO NOT RECOMMEND THEM AT ALL!!

While the response was easy and quick...I pay to get a new device should I have a problem with my T-mobile phone which I have received in the past however this time it was obviously a refurbished unit...definitely not pleased about that as that's not why I pay for insurance. I find that fraudulent unless I have missed something saying that I may get a refurbished unit.

The response was excellent and very good customer service. The replacement of the cell phone was very fast. The complete process was, fast, easy and the customer service that I received was super. Thanks again.

I dropped my phone and some how cracked my camera screen. I called and paid my deductible and in 2 days I got a new one. And my payment was only 99.00 dollars for a 700.00 dollar phone. Cant beat that. I would recommend any family or friend you guys are wonderful cheap fast and easy to deal with.

How can you guys deal with a shipping company like FedEx that does not guarantee delivery time? On top of that for $1000 phone does not require a signature as well. FedEx is the most irresponsible shipping company that’s why they are very far in second place compared to UPS.

I have a business account with my carrier, so it is really unacceptable for Assurant to take its sweet time to please a customer. The last three times that was gonna have a replacement phone, it took me three to four days before I receive the replacement.

Everything was great except the next day delivery. I called 2 days later & it turns out my card was pending; even though the original service rep. said it went thru ok. No worries. I rec'd new phone the next day!! Thank You!!

The replacement phone came fast. The process was easy but I gave 4 stars because the rep I spoke to before gave me false info. I was told that the phone I needed to replace had Apple Care. I needed to get the screen fix before I could it back do to software issue. Once at Best Buy I was told the Apple Care was expired in 2018.

The entire process took almost 3 weeks. Everything I had to do was supposed to be done on the website but I could not locate anything on the website. Everything had to be done over the phone, even filing my claim! It took 4 days to get the phone once everything was "approved". I was told it would be shipped overnight, it came to a location not 10 minutes from my house but wasn't delivered for another 3 days. Customer service was fine on the phone and on the chat. This whole ordeal took way too long. I ask you, would you be able to go 3 weeks without your phone?

I called to file a claim on my damaged Samsung S4 tablet only to receive a replacement tablet that wasn’t mines. Neither was it the same size and it looked sort of damaged too. So, I sent that tablet back without even powering it on. Along with the replacement cords that were two different colors. Usually Assurant is on point, what happened and where did the ball get dropped on your customer care?

Wrong product shipped situation not fixed. I have waited a week on a shipping label that’s not here. I hate this company and the service provided. I will never do business with them or recommend their service ever!