Assurant Phone Insurance Reviews

I waited a month, without a phone, so they can do absolutely nothing for me. And called to speak to a supervisor, they put me on hold for an hour...throughout the hour, I was taken off hold, put on mute (they didn't say a word for 2 minutes) then put me back on hold. Finally after 1.5 hours, I hung up. It's now September 10. When I finally spoke to a supervisor, she was absolutely no help. She blamed out on UPS even though it took ASSURANT 3 weeks to get the complaint over. They wouldn't give me a refund so I could just for another claim. Basically, I’m just screwed without a phone until they decide to wrap it up. I still have to wait another 2 weeks and I'm going out of the country. This is the worst insurance experience I've ever dealt with.

Processing and shipping time frames vary depending on who you speak with. I regret porting my number to T-Mobile from Verizon due to my problems with Assurant as they are horribly inefficient.

Stunned, I asked for a supervisor, she told me the supervisor was busy. I asked for another rep. She told me they were busy with other calls. She asked if I had any further questions. I asked if I would be charged another $100 fee if I returned the device. She said I would. It failed within hours of accepting the Fedex delivery, the same way it failed before I sent it in the last three times. I asked to speak to the supervisor again. She left me on hold for over twenty minutes, then said she could not find the supervisor and she would leave a note. "Someone may call you tomorrow," she said. May?!

Assurant Solutions is neither assuring nor a solution. I have not even owned the HTC Evo View for a full year. I have sent it in five (5) times. HTC is not quite brilliant! The people at Sprint say it is known to be a defective product, and that Assurant Solutions is supposed to fix or replace these defective devices. I've been in limbo several times now. If they had fixed it any one of the times I had previously sent it in, I would not be looking at a useless, black device right now. How is having abusive personnel useful? The device is junk, blaming me for a scratched screen, charging me $100 for that, then telling me that has any bearing on ITA ability to recharge is warped and wrong.

Further it wasn't the reason I sent it in. I sent it in for going black while on the charger. Same as tonight. There was no bent pin ever, and clearly bent pins, plural, is not an option. It freezes then the screen goes black. I keep telling them this. They repaired the charger port and sent it back. They weren't even trying to help me. It recharged fine, it died mid-use on the charger, thus precluding a bent pin. It freezes and goes black. It has done this very thing often. They say, "Hey can't find the problem and send it back." Then I have it crash again and face another two weeks of their having it. In less than a year of ownership, they have had my device for two (2) months of time. I very much wanted to leave negative stars! Forcing me to give one star is unfair. They deserve negative 10 stars, at a minimum. No resolution, I will have to call back repeatedly, then just like in the past, they will ask why I did not report the issue sooner. It’s all a scam.

Sprint sells worthless devices then hides behind Assurant, which blames me. I not only want my money for the device back, and the money for two months of service, which I could not have used, because I had NO device, but I feel I am owed a series of apologies; HTC should apologize, Sprint should apologize, and clearly Assurant needs to apologize. I have been scammed, and they keep blaming each other. I won't go away. I paid a lot for the tablet, more for service, and now beyond the "insurance" I have paid to have it repaired and it was not. I will continue to complain until somebody, and I don't care who, resolves my issues. I wish everybody else a superb day!

I told her to return my phone or send the debit card and she told me that they could not do that. I asked to speak to a manager and she told me there was not a manager there. When my US Cellular bill came in the mail, they charged me for the 3 cell phones that I no longer have. If they offered a buy out, how can they charge me for using the phones? I refused to pay the bill and US Cellular shut off my phones! Isn't that why I sent the phones back in the first place? I have been with US Cellular for 14 years and that's how they treat loyal customers! They have a new program out now called Believe. What a joke!

I asked to see the phone. Paris went in the back and bought out a pretty ratty tatty looking slider phone that did not look all that great. It was scratched and looked USED. I understand that I could possibly get a refurb but not one that looked like THAT. Especially when the phone I had was only two months old. I looked at Paris and said "I don't want that." She then told me that the Messenger was better than the TxtM8, but I wouldn't know since Parris bought the phone out with no battery and did not offer to tell me any features or benefits that would make me want that phone. So with no other alternative I left the store and called Carmelia at the district office to launch a complaint. Since it was after 5 pm on a Friday I had to leave a message.

Next I called Assurant where I spoke to rep "Lori". I explained my situation to her and she seemed to sympathize with me. She explained that what Parris told me was partly true except not only is my phone on "back order" but the company that makes the phone is no longer producing that model. She told me the Samsung Messenger was the closest thing to what I had (The TxtM8). Lori then went on to explain the features and benefits of the Samsung Messenger. You would think selling this phone to me over the phone should have been harder than doing so in person but Lori was very detailed and patient and I actually like what I heard so I decided to take the phone. Lori assured me that the phone "they" (Assurant) would send will be in much better condition than the one I saw at the Cricket store in Merrillville.

On Today 3/29 I came home to find I had a package in the mail. My phone was here already! WOO HOO! I hurry up and open the box only to find the insurance company sent me the WRONG PHONE! Instead of a slider phone with a key pad they sent me a flip phone! They sent me the Samsung "MyShot" not the Samsung "Messenger".

Right at that moment my phone rang and it was Carmelia from the Cricket District office returning my call. I explained to her all that happened. Carmelia quickly apologized for all the hassle I was going through and offered me this solution. She said that I can return to the Cricket store in Merrillville. She promised that they would have a much better looking Samsung Messenger II there that I can swap out. She said all I had to do was call the insurance company, have them cancel the current insurance claim, and reissue me a new claim number so that I can walk back into the store and get the "correct" replacement there instead of having to wait months for a slider phone with a keypad to become available at Assurant. Carmelia said that they will handle returning the phone Assurant sent me in error via Fed Ex at the corporate store location.

I immediately get on the phone and called Assurant to let them know they made an error and that I need them to file a new claim so that I can do a store pick up. The first rep I got "Jared" was no help so he transferred me to his supervisor. She (didn't get the name) was no help either so I asked to speak to her sup. The Sup's manager advised me that she will see what she can do and that I will get called back within 3-4 hours.

See, the problem Assurant had was that When they deleted the first claim (which THEY "OFFERED" to do in the first place! ) And created the second claim, that put me at my limit of claims for the year, which I only get two per year. I was unaware of this at the time. Meanwhile I get a call from Robert at Cricket corporate office. I explain to him what the deal is and he takes the info and says he will forward it to Carmelia who I had spoke with earlier. Robert also looked up my account and informed me that the first claim Assurant processed is not even showing up in their system.

And more importantly since I did not end up getting a replacement phone at the corporate store location the insurance company did not have to pay out on that claim so it should not count as a claim at all. It should have gotten thrown out since they did not have to pay out. The phone I actually got in the mail would actually count as "ONE" valid claim because I did actually receive a replacement phone (even though it was not the phone they said they were sending) that they had to pay out for. Robert said they should have no problem issuing me another claim.

At around 7 pm I get a call from this 610 number. It's the Assurant corporate office rep (did not get the name) calling to tell me that I'm basically screwed! He says because I filed the first claim and had it deleted so that I can file the second claim to have the phone shipped I had already used my two claims for the year and they will NOT file a new claim so I can pick up the replacement at the Cricket store as Carmelia suggested. They are only willing to refund me my deductable once I return the phone they sent me in error.

He also further explains that Cricket told them that in lieu of the "brand new" slider key pad phone I lost that Assurant could send me the "flip" phone because it is the only phone they currently have available of like kind and quality to the one I had. I argued the point Robert brought up about the first claim not being valid but he was not trying to hear it, it got ugly toward the end and he (the Assurant Rep) hung up on me. Now in the service agreement, it does say that they will send a phone of "like" kind and quality but a "flip" phone is nothing "like" a slider phone with a keypad! Not at all!

I feel like I am being ripped off! Their service agreement also says and I quote directly from the agreement: "If we elect to replace your covered product and a replacement product as described above, (meaning of same like and quality) is not available, we will pay you a cash settlement. The amount of the cash settlement shall not exceed the current retail of a replacement product of like kind and quality; and such retail cost shall not exceed the retail purchase price you paid for the original covered product less any deductible."

No Cash settlement was ever offered. The only thing they ever offered was to return my fifty dollar deductible upon receipt of the replacement phone they sent in error or without my permission (meaning I never agreed to the model phone they sent and this should have been approved by me prior to them sending that particular model)

Now, I am currently without a phone. I paid for service this month and already I am going into my second week of no service that I have paid for while I am trying to sort all of this out. Assurant also informed me that if I activate the phone and don't return it within five days. I will have to keep the phone. I bring this up because I asked if I could use the phone they sent me in error temporarily until they get the sliders in stock. The answer was no!

Now, I am still without a cell phone. With cricket you pay in advance for service unlike with other cellular companies that offer regular monthly service plans. So I'm basically not able to use the service I paid for because I have no phone. This whole process has been extremely frustrating. I am so angry over this, I cannot even be around people because I snap out of anger. Not at them of course but because I am seething on the inside from what I am having to go through. I literally had to shut myself off for a while just to calm down. I had to take three Aspirin and lay down on the sofa because I had gotten a terrible migraine from the whole ordeal. And the nightmare isn't even close to being over. I still have to figure out what I am going to do about a phone.