Assurant Phone Insurance Reviews

It Was Super Bowl Sunday and things were quite hectic.. I was getting out of the car. Somehow managed to smash my phone in the car door. Damaging the face of my phone. Adding to my frustration. I refuse to do anything that evening. The next day I contacted T-Mobile to place a claim. They directed me to the claims department.. Everything was taken care of in a matter of minutes.. The deductible was minimal. And within days I had a replacement phone. I really appreciate the awesome customer service, the efficient and effective response and the assurance that they will be there in my time of need. Thank you for all that you do!!!

I was not replaced of my screen protectors or my adaptive charger that was attached when my phone was lost. I had asked if the protector would be sent and the representative told me yes. Please let me know this phone is very fragile.

Prompt and easy, was delivered within 24 hrs. Over the phone operators were very knowledgeable and patient representatives with all my questions. In store experience was easy because of online settlement. Equipment arrived in sturdy packaging.

From the first call and after the cellular arrived was an Excellent Customer service. The person was very patience and always trying to help to resolve any question or any doubt. This customer service was excellent!!

Very courteous and professional experience throughout the whole process. The shipment came in two days and the set up from the store was also helpful to be back in communication. I do appreciate all the entire process.

Was a bad overall experience. Waited almost 3 weeks for a replacement. When I finally received the replacement the device that was locked to a different carrier. I called Assurant instanced and was told I needed to return the device before I could receive the correct device. I explained I was leaving to travel out of town and my daughter needed a phone. I was told it was nothing they can do. I was able to contacted my carrier and was able to have a new phone shipped out the same day with no issues.

I bought a knew phone and had insurance on it and it cracked all up. I went into Metro and switched to my old phone and you said you couldn't replace because metro switched my phone before and they said this is what they do all the time and your company would not replace my phone.

It took too long to receive a replacement phone and then I didn't get a new phone but a refurbished device. I am grateful to have a phone back since I explained to the agent that I am currently in Mexico doing volunteer work. I first called on a Saturday which is the day I lost my phone but your agent couldn't help me and told me to go to my nearest store which meant I had to cross the border, they were extremely helpful at the store and so was the first agent that I take to who told me I would have my device back by Tuesday at the latest Wednesday, the 2 days came and went and no device or want until the following Tuesday that the device arrived.

I got immediately helped and the representatives were really attentive and nice... I would recommend this service although I was told a different amount than originally quoted! The amount that I actually paid was a hundred dollars more...

Happy with the customer service and how fast I go the replacement. It is definitely worth to get the insurance for a replacement. Most definitely tell friends of your impeccable service. Thank you again for your fast service.

Received replacement phone very quickly. Replacement phone in new condition. Took both phones to Metro PCS and they activated new phone and transferred data for me. Pleased with outcome. Glad I had the insurance, saved me a lot of money.

Claim was filed on a Friday at 5 PM. Replacement phone did not arrive until Wednesday PM, definitely not overnight as promised. There was no mailing label, etc. to return old phone in the box (said it was there but it wasn’t). Went to website to print replacement to ship old phone back, website did not work. Called customer service and spoke to someone who said they would email me a replacement, almost 48 hours later and I still haven’t received email. It is like they don’t want old one returned so they can charge $1500.00 for a broken phone. EXTREMELY DISSATISFIED!

It was excellent. Thank you. Keep on doing a good job. Nice talking to you guys, too. I will recommend your services to my friends, too. I like my refurbished replaced telephone. I wish it was brand new, never used or demagogue before.

After my wife's cell phone was stolen, we got a replacement phone within three days after I called in reporting the problem. The folks involved in answering my call were very professional. I am glad the coverage on my phone is with this company.

I have recently received two notices stating that Assurant has not received the damaged device I've sent. I sent back the damaged device on 01/21/20. I don't understand why I'm receiving notices now... It's been 3 weeks since I returned the damaged phone. I don't think it's fair that I should get charged for you guys not receiving the damaged phone. I did my part, I don't understand how you haven't received the package and why I'm getting notices just now.

Broke my phone and at first when I was trying to file the claim I kept being transferred or cut off but finally when I got to someone they set up an appointment for me at a store, but when I went there they did not know who I was or how they could help me, and that my phone may not be able to be repaired so I continued to call back and try to do the express replacement. I thought I had completed the claim but after 5 days of not hearing anything I called back and they said it was never filed because I did not pay. The last person I was on the phone with specifically told me that they were charging my card that was on file for the account and that I didn’t have to do anything else. So I tried to file the claim again and gave them the case number but it was all very confusing because I had spoken to like 10 different people and had to explain everything over and over. Finally I completed the claim but I was unsatisfied with the service really. Thank you.

Very nice experience, the people were very nice and helpful, I called one day and had my replacement phone the next day. I would highly recommend, this company... It was keeping the insurance even after my phone was paid for.

My husband's phone dropped from the night stand on the morning of 2/2/2020 and the screen went black. We immediately called Assurant to file a claim. We filed the claim and paid the $99 deductible. At that time we were informed it would be 24 hours before we would receive the phone. So 48 hours later, I called Assurant inquiring about the status of the phone since we didn't receive the tracking information through Email like we were informed we would. At this time, I was told by a CSR that the phone was on back order. I asked why wasn't we informed by email or phone call about the phone being on back order. I was told that is not Assurant's practice, they only notify the customer when the product is on the way with a tracking number.

My replacement phone gets very hot and stops working. I cannot dial out. And it freezes up. I do not wish to keep it however I transferred all my information to the replacement phone. Let me know what to do. Thank you.

Service was very clear, concise, and remarkable at expedition in replacing my broken phone. Upon completing the online form, I was able to quickly connect to a service representative over the phone that was able to confirm my details needed.

Website made it easier to document and process our claim. I would recommend this insurance to protect your device. Assurant was prompt with their support and processing our claim. The new device met expectations.

I purchased Assurant insurance for my daughter's phone. She cracked the screen the beginning of January and right away we submitted a claim. The deductible was paid and I was told my claim was approved. All I had to do was go to the local uBreakiFix store to have it fixed. So we went to the store, and they don't have the screen for my daughter's phone. They suggestion I try the other local store, which we did. They don't have it either, so they suggest I call Assurant. Assurant then tells me it's out of their hands. I should either contact the store again or pay an even higher deductible to have the phone completely replaced (which I don't need, and feel is a scam to get me to pay more money).

All excellent. Can you tell me when you receive the broken device? Greatly appreciated. Thanks. I contacted the consultant and she guided me through the process with great reassurance and I felt confident I would receive the replacement device on time. I want to make sure this great experience if you let me know my device is now securely in your possession.

Had a great experience! Process was fast and easy. Thank you for all your help in getting me my replacement device in such a timely manner. Customer service was great, they answered every question and all my concerns were handled.

Stolen phone was replaced without any problems. Great experience for a terrible Situation I’ve encountered. Assurant services were GREAT! I definitely recommend protection 360 to anybody whose service provider is T-mobile. Very great service along with T-mobile.

I have used Assurant before and the 1st time was great. After, have had problems since. This past time, the most recent, I received a phone that has the back of the samsung letters blurry and looked fake to me. The front has a tiny scratch on it too. I felt if I was getting a replacement phone it should be as good as new. Not what I received. I would not recommend this insurance to friends and family any longer.

Lost my insured iPhone on a train. Filed my claim & it was approved in less than 30 minutes! Was told I should have a replacement in 24 hours. I said, “Great, because I’m leaving on a trip in 4 days.” 48 hours later I called to ask where my phone was. Was told it was on backorder! Well, why didn’t anyone call me to let me know?! Was told there was a glitch. Asked if I could pay to upgrade to another phone as I will need it for my trip. NO! Asked if I could change the mailing address. NO! Asked if they could send me a temporary phone.NO! Asked if I could pick up a phone at an iPhone store. NO! My husband called & was able to get the mailing address changed & told it would arrive on Friday. No phone delivered! Called twice on Saturday & found our claim wasn’t even processed through to the warehouse!

I had placed 1 claim. Took off work to make sure I was home to receive my package since I live in an apartment bldg in Baltimore City that doesn't have a secure area for packages to be left and this is a high crime city.. It never came. Nobody contacted me. I Had to call back to find out that it didn't go thru supposedly a call we dropped. However I know we needed call and never was dropped. Anyway I called back.

The service was very excellent!!! No hassles at all!!. I received my Samsung Galaxy cell phone very very quickly!!! Polite customer service!! Great Service!!! The customer service was outstanding!!! I would recommend your company to everyone!!

The WORST customer service! Your company is a DISGRACE. NO communication. NO Notifications. NO updates on claims. NO competent claim representatives. NO competent claim supervisors. LONG waits on hold! A total DISGRACE!

My phone screen was broken and they responded immediately. Thank you for your quick response. I really appreciate how you work and make necessary actions. I would definitely recommend you to my other friends. Keep it up!

The actual claim experience was excellent. It was easy to do and I had a replacement device almost overnight. My issue is that my replacement device is defective and now I have to wait about 10 days to get a new one which is very frustrating.

I found this experience to be very frustrating because I was forced to spend more money after you replaced my phone with a different model. Because I am a quadriplegic I MUST protect my device within a phone case because I drop things daily due to my lack of dexterity in my paralyzed hands. I am also on a fixed income and every penny counts. Although your agent stated case are not included in my insurance coverage, I cannot believe you are not concerned about replacing this replacement when I drop it and damage it. It will cost more to replace the phone then provide me a case. I assure you I am NOT going to drop it on purpose. I just know gravity has more success in gathering my property on the floor than I have success in holding things. This is frustrating!

Filed a claim on 01/30 and was told the claim was approved. Received an email on 01/31 to inform me the claim was denied due to lack of coverage. Had to call T-Mobile to help me prove i had coverage. Assurant update my claim on 01/30 and took down my information BUT the associate wrote down the wrong shipping address. I had to leave work and hunt down the package. Overall I am left with a very sour taste in my mouth but at least I got my watch although it was in the wrong color, my original claim was for black and they send me a stainless steel.

Samsung Galaxy S9. I have received 2 replacement devices since Nov. 2019 and they have both been shadows of what my original phone was. The first replacement has trouble with updating the software, an internal problem, so I received a second phone that has the same issue. Since I have protective casing on the first replacement and the most recent is the wrong model color, and has the same software updating issue, I returned the most recent replacement. I wish I had kept my original, direct from Samsung phone where the screen cracked. This has been irritating. Also, FedEx has shown a delivered phone twice to an incorrect address and I did not receive a shipping notification for the January replacement phone.

I got the device with no problem. I appreciate your service. And hope to have many more in the future. Thank you for everything and I will recommend to other about the good service y'all provided me..

Filling out claim was super easy and convenient from my phone. I had a damaged screen and was sad to have my phone in this condition. Assurant let me rest assured (no pun), that I would have my replacement the next day after approval and that's exactly how it went. Very easy, no complications, no judgment and one very happy customer.

Sent the wrong color. Dont like the color at all. Tried to call and get a different color and they said no. Was mad because I pay for this insurance every month. Will be happier if they send the right color.

Thank you for processing my claim concisely, accurate, and on time. The device arrived in excellent condition. The device was received in two business days. The automated system was very good. I would recommend using your service.

As far as the experience of the process of replacing the phone, that was great. But I never received it. I was told that my phone would arrive on a Tuesday. Instead, I received it 3 days earlier and didn’t know until I checked the tracking on Tuesday. Turns out, my phone was stolen from my front door on Saturday morning. I called Assurant about this incident and was told I have to wait 10-14 business days for an investigation. How this will be investigated, I’m not sure. I recommend transcripts or some sort of proof of the call with the customer so that we’re confident that something is actually in process and a midpoint update on investigations. I’m a teacher and working without a phone for 2-3 weeks makes my job very difficult.

Phone arrived quickly with return packing. Surprised at the quick turnaround time. Insurance deductible too high. The deductible cost almost as much as a new phone. My phone was only six months old. Other than that service was okay.

I was pleasantly surprised by the care and concern shown me during my call. Reignier (**) was SUPERIOR in assisting me. He even suggested my using a sling with my phone to help prevent dropping it so much since I have rheumatoid arthritis for which there's no cure. I did not know there was such a thing. I will certainly look for it. Finally, someone cared enough to suggest something that could help me with one of the debilitating issues of RA. That young man really made my day and renewed my faith in good customer service. I know what it should be. I worked in it back in the '60.

My experience was perfect called got my claim accepted paid my deductible and had my phone within couple of days. The customer service was excellent and very professional they were straight and to the point on what I needed.

iPhone 8. Assurant was satisfying and professional. I was happy that they were able to help me. I didn’t have to wait very long at all. I will recommend them to anyone whom would need to replace their device due to malfunction or damage. I want people to know that my experience was great. They took care of me, I don’t get to say that much because the service I receive from somebody else isn’t good. I just want to say Thank you.

Great customer service. Very easy and smooth experience. Didn't keep me on the phone to long. I think the overall call was less than 5 minutes. No hassle at all. I wouldn't hesitate to call and receive information regarding a claim.

Horrible experience. I waited almost a week for my device to be shipped after they gave me two different days and I have to keep calling then to see if my device was ready and they always gave me the false information.

At first it was great service both times I called to make a claim. I had to do one phone one week and the other one the following week. When I called to ask how many days I had to return the broken phone the girl was frustrating and rude and I hung up on her. That's only problem I had. Metro PCS I have problems with their employees in the stores near me. They act like you're bothering them if you just walk in the store.

I purchased Assurant Insurance for my 9 year old granddaughter Payten. When her 6s stopped working I called and after a bit of information they put an order in for another phone and we received it the very next day. That is service.

I have no complaints, I received my approval within seconds and received my replacement within 2 days. I am very much happy with how fast my order was handled. I would recommend anyone to this company.

Is so hard to get hold of a representative. I started my claim last month on the 20th and still haven't got it I called twice they supposedly started an investigation and said will take 14 days. I already spent too much money and I haven't got my phone. Metro is the worst company ever. I pay almost 2000 between all I expend in the store and they sold me protection supposedly for me to protect my investment in such an expensive device and now I don't have a phone or service.

We had a cell phone stolen, and had reported it to the police. I was not sure if the policy would cover it, so I didn’t call in right away. When I did call in, the staff was very kind and respectful - they helped me with my claim and told me what I needed to do. My only “issue” was how much the deductible was but they cannot really control that, and they could not send a replacement or do anything more until I could pay the $175 deductible and as soon as it was paid, it was sent out and I was able to track the phone and it was shipped quickly and securely. I was very happy with that. Thank you for your service and your help.

My phone got stolen. I called I called to report. I was taken care of promptly and courteously. I received my phone in a short time. I received a email keeping me in the loop of the status of my transaction. I was able to keep track of my delivery so I could receive it when it arrives. I am very satisfied with the service I received.

Fast phone delivery and easy phone return process. Called and filed my claim on a Friday and phone was delivered on Monday. Package included a prepaid cardboard envelope to drop off old phone at UPS. Couldn't have been easier.

Filed damage claim. New phone sent in a timely manner. Went to store to transfer old data took about1.5 hours. Phone would echo on every call. Called tech support. They trouble shooted and realized my phone was defective. Sent out new phone to store. Went to store to transfer data took 3.5 hours. No fault of the stores. Highly disappointed in this whole process. My time is very valuable and I spent a total of 5 hours with this where it should have been a smooth process!!

My daughter's phone was stolen at the store from her basket and she was upset. I called assistant and they provided us with some Great service. Quick and easy process and the deductible was extremely reasonable. Thank you so much for your help!

Great service, very helpful. Went the extra mile to make sure everything that could be done was done. Second was the same. Very nice and did everything correctly. I had issues with UPS and the access point getting the correct information.

I recently lost my phone (Note 9 from Samsung/T-Mobile). I called Assurant customer service. They were helpful, professional and informative. I paid $250.00 for a BRAND NEW PHONE, they delivered my phone in 2/3 business days. They emailed me a UPS tracking number, I stood home so I wouldn't miss my delivery. I was very happy and satisfied until I opened my package.

Immediately was attended by customer service. I was helped with filing claim and importantly making sure my son's phone was sent the next day. I am happy there are people to help you in unfortunately times to assist you all through the way.

Consultant on the phone was very helpful and courteous. She was gracious and compassionate. I was very impressed with her professionalism. I would highly recommend your service. As far as repairing my Apple products I was extremely pleased.

The replacement phone arrived in a timely manner and information transferred with no problems at all. Also what help I received from T-Mobile was also beneficial. I am very thankful to haven't had insurance.

I filed a claim because my screen was cracked. I received my new phone the next day. It was a quick and simple process. I was on the phone for approximately 10 minutes. I did have to call back to pay the deductible but that's ok. Thank you!

The employees I spoke to was very rude. Hung up. Didn’t state her name or put it in the records when I called back to see who I spoke to. I originally was calling to inquire on why I didn’t receive my watch in 24 as promised.

Samsung note 8 replacement. Website somewhat difficult to navigate but customer service walked me through it without any issues. Claim process was easy to file without any issues. Having phone insurance is the way to go and Assurant is the way to go.

Having an unfortunate moment it was good to have insurance on place for my phone. One phone call was all I need and the best part was having the replacement next day right on my door. I was very pleased and surprised how fast was everything.

The person that handled my claim, did so in an accurate and benevolent manner. The claim was processed in a fast manner and I received my replacement device the next day, faster than I expected. If needed, I'd definitely come back.

This was my first, (and hopefully last), time making a claim. I was a bit distraught because as a truck driver I cannot go without a phone. Assurant did an awesome job though, my replacement device arrived very quickly, was packaged VERY well and was as good as new. Not s single flaw or blemish. They provided return pre-paid packaging for my old phone and kindly let me know when it arrived. I hope I never have to use them again, but I will always keep my phones insured through them....just in case.

Once we figured out that I had given the wrong phone number, duh, things went so smoothly! Pleasant personalities to work with, too! The instructions were simple and clear, and each associate I spoke to mentioned it at the end. I found the reminder helpful. I also found the return, postage paid envelope helpful. All-in-all a great experience!

While on vacation out of the states, my phone was either stolen or lost while riding a golf cart. Either way, when I notified my hotel security, we activated locate my iPhone and it was turned off. I call my carrier and told them what happened and they transferred me to Assurant. This was January 27, 2020. To this day I still don't have a phone. They asked for the account holders license which I gave, they said it wasn't the right format so I struggled through to give them another copy. I'll admit I am not that computer savvy with jpegs etc. Then they asked for my license, I asked if they needed front and back and just rep said no, just the front. Next day they said they needed the back, then they said the picture wasn't big enough! So struggle through on how to make a jpeg bigger.

Received the wrong device. I received a demo device as a replacement. The device did not have cellular service and was not the one I should have received. Thankfully, my carrier, Metro PCS, got me the correct device quickly.

The process of submitting the claim was very easy and we were quickly able to receive our new phone. We appreciate the quick response time. For myself I struggle at times with going online and submitting information, it's more hassle than worth but this was very simple.

The fee was low, I got my phone fast and they sent me everything I could possibly need to get the full experience from my phone. They even gave me 10 days to return my broken phone, and this helped a lot because I'm really forgetful.

This was one of THE BEST customer service experiences I have ever had. Kind, compassionate and knowledgable! I called expecting the worse, and it turned out to be the opposite. And my replacement phone arrived at my door, in the middle of nowhere Iowa less than 24 hours after I started the process!

I am very dissatisfied with the whole process. I thought that the additional review was randomly and every time I file a Claim Oh, surprise my claim goes into additional review. I'm paying for the service, you guys aren’t giving it out for free. Very UNSATISFIED!!!!

It was quick and accurate, got my phone within 24 hours. It had the return envelope to send the cracked one back which is easy and manageable. There were some times that I couldn't understand the rep but she just repeated and was patient when I was looking up acct old address.

Assurant could not log into my account several times and when they finally could the replacement phone they sent me had a distorted lighting on the screen and a battery that would empty after 20 minutes of use. After trying to correct the problem I was lied to by a customer service rep after he told me a supervisor would be calling me to get me a functional phone. It is total ** that I’ve paid for this service for years and when I finally needed they were unable to provide service in any way. The phone has no lens and I ended up having to purchase a replacement battery from Amazon. Because of this experience I am switching mobile providers and going with ATT. If this is the only insurance option through T Mobile then I want no part of it. Horrible business.

The person on the phone was helpful and quick. I appreciate it! I do not have time for a lengthy, drawn out, experience. She was clear, concise and to the point with the info I needed. I also TRULY appreciate the overnight option for receiving the new device. The phone is a protection for a teen who is home alone after school and having the new device in 24 hrs was extremely helpful.

I am happy with the initial response from the Assurant team upon filing a claim. However, I am a little confused as to why a refund could not be issued closer to the refuse date of the loaner phone on 1/31/2020. I only just received an email today which puts us out over a week and potentially an additional 10 days for reimbursement. As I paid the fees on a credit card, my credit card will assess its interest based on borrowed amounts. If the $249 is still considered a viable charge during their assessment period, I will be charged more in interest. This refund turn around time I am dissatisfied with. Thank you.

Representatives worked very hard to ensure that I got my issues worked out. They were very friendly and professional. I would recommend Assurant to anyone of my friends and family. Great bunch of knowledgeable professionals.

This is for my last experience with Assurant. My phone was stolen and the replacement took 5 days! Lots of money lost (as this is a business and everything phone) in the time my case was being reviewed by an “unreachable” review team which I think was ridiculous. I think why do I pay for insurance when the income lost was probably enough to buy a new phone outright.

Not only was I sent a phone without the SIM card installed, I was not given any instructions on how to input the SIM card. In addition, my phone would not dial after the first day, and I had to return to the U S Cellular provider for them to insert a new SIM card. Now the phone is doing some crazy things, which is difficult to explain, such as the toolbar goes to the center, with message scrolling in the background. Text shows sideways, etc. I am not pleased!

The customer service was great. My claim submitted in minutes with no hassle. Received my phone in two days. I was not able to submit claim online and the customer service representative was able to do it faster than I could online.

Worst experience ever, I did my claim since last week Wednesday. Today is the 02/072020 and I still haven't received my replacement device. Everytime I call you guy would call UPS and would say it's in transit. Most be some heavy transit. Why it's taking over a week, anyways I don't get it today. I'm going to beg my refund back asap.

Everything was perfect except I had a pearl white phone and I was given a black to replace it. I wish I would have been told that so I didn't buy a clear case but I was never told the replacement would be a different color.

I recently purchase a new device and about a week later it was damage. And since that is the where everyone have a cellular device. I was very happy that I have the protection plan on this device I was able to have a replacement send to me for a small deductible amount. All I can say is thanks to all customer service representative that assisted me with this issue.

January 28, I made a claim for my Galaxy j7 prime. Paid my $50, got a different phone. Galaxy j7 star. NO charger. NO manual. NOT a new phone they send me a used phone. Phone doesn't work right. I have called the online customer service 3 times. Their solution is for me to send this stupid phone and be without any phone until they send me a different one. This so crazy. I never had a ugly experience like this before. I pay my insurance each so whenever I need to make a claim I should receive a NEW phone, NOT a use one with problem.

I returned my Samsung Galaxy S9 mobile device after I submitted a claim for accidental damage to the device. I received excellent professional technical assistance to delete all personal information from the damaged device and activate the replacement device so I could return the damaged one. The agent who assisted me was very patient with me, as it required a considerable amount of time and repeated attempts to accomplish everything. Your professionalism is beyond reproach. I most sincerely appreciate your expediency to resolve the problem with my device. Thank you very kindly for your help.

The replacement phone shuts down at random and in the middle of a conversation. When the phone is turned back on, the battery may be at no, minimum charge, or full. Please help me remedy this problem. I need my phone as I am disabled with MS.

They were very knowledgeable. I hadn't done a claim in years, they walked me through it in a matter of maybe 4 minutes, overnighted the phone & the 2 representatives I spoke to were nice and patient. I don't have much to say. They made it easy and fast which was great because I was at work so to me that was amazing. I wasn't on hold for a long period of time which is what I was thinking was going to happen but all good!

It was an easy process to replace my stolen phone. It took less than 10 minutes to open the claim over the phone. The best part was that they had free next day shipping. I I received my replacement the following day.

The replacement phone was a dud. The power button was not working correctly the media was not working correctly that video was shaky. I called T-Mobile with their expert technicians and they helped me out that one day it worked for one day and went back to the same old replacement phone. Call the technicians. They're going to go ahead and send me another replacement phone to the T-Mobile closest to me and they will check my phone to see if I have any kind of screen damage or water damage.

I received a like-for-like phone because I had made a claim due to a damaged phone. You guys sent me a phone where the bottom right side of the screen was loose and detaching from the phone. Now I am stuck with my damaged phone, I paid 100$ and am still waiting for a replacement. If I knew the phones you guys will be send me of I had to make a claim, were refurbished and not even good refurb phones I would have never bought it. I hope you guys help me resolve my issues. Unfortunately I do not see a reason to keep your coverage and will not be insuring my next phone. Thank you.

Went through 3 different replacements before I got a functioning one. Offered no discounts for all the hassle of running back and forth from the cellphone store. I wouldn’t recommend this company to anyone after this.

Cours had new phone. Completed questions with agent and within 24 hours had new phone. Took phone to a Sprint store and they completed install and transfer of data from old phone to new one.

The experience I had when filing my claim was terrible. Your company had my address listed incorrectly and it was an ordeal to fix this because I had no idea what address you had on file as I never provided the incorrect address. Now it has been a week and I have still not received my phone which was supposed to be received next day. When I called your company to make you aware I was told I need to wait 10 business days! This is a huge inconvenience as I use my cell phone as my business phone. All in all very bad experience.

My experience with the customer service representative Pamela was great. She made it super quick and easy for me to get my phone replaced. I thought I was going to be on the phone for a while to make my claim but I was actually surprise how fast and easy it was.

Damaged phone. Painless and fast service, just pay your deductible and wait a few days and as if by magic the replacement phone arrived. So is the next time the same program? Addressed call tag and packaging was appreciated.

I bought a Google Pixel 3 in Aug. 2019. There is no physical damage to the phone. But the inside stopped working. I still had to pay $99 for a refurbished crappy phone that was sent to us and does not work. I called Assurant customer service and they told me to take the replacement phone back to a T-mobile store and they will give me a brand new phone not a refurbished phone. Took it in and did not get another phone. Still have the crappy replacement phone that does not work.

Assurant response was Great! My phone replacement arrived faster than I thought. They send me a new SIM card that T-Mobile had already in their records just waiting to reactivate it and good to go! Thank you for the great and professional service.

I had originally filed for a lost phone. However later we had found the phone. I called Assurant and they forwarded me a label to return the phone, which I did. Basically, everything went smooth returning the found phone. The representative was great. However I have not received a refund yet! I would like refund, Please help!

I have waiting already more than 4 weeks for my device and it was missing from Ups. Now I have to wait 15 more days for that and be with a device broken meanwhile I paid for insurance and still with not device.

It was just horrible. Had to ask to speak with a manager to resolve an issue and it still was a problem to keep repeating myself. And what is the point of insurance if you still have to pay 100 of dollars.

My replacement phone order was filled expeditiously, service was great. I contacted Assurant customers service and the service representative was courteous and assured me I would be taken care of. I received my replacement by next day delivery. Five-star service.

My experience was awesome. I just wished I could have been able to retrieve all my information. And voice mail and text messages that I've lost and can never ever get back all my memories are forever forgotten.

The process was easy and understandable. I received the new phone the next day. The return envelope with prepaid postage was very helpful. And the $99 deductible is reasonable. I'm entirely satisfied. Thank you!

I had a quick response from the support person and had my phone shipped quickly. The support person answered all my questions promptly and helped me out with patience. I had a great experience totally.

First send the cellphone to another address and then I have to wait 5 more days without a cell phone that I need it for my work. Then send me a new phone without a new charger, but at least send me a Galaxy 9. Much better. Thank you for that.

I had a horrible experience, the first phone you guys sent me the screen went completely white after 3 day of having it. It wasn’t dropped or damaged, I called you guys in 2/1 to see what I needed to do. The agent told me to take the phone to a Metro store.. well that was incorrect. I drove to my closest Metro (1 and a half hour away) and they told me they wouldn’t help me. I need to call you guys again. Now my husband has no phone and I am still waiting to send back this phone and haven’t gotten a return label.... this is outrageous. You won’t send me a new phone till I get you this one back and well I can’t get it back without a label... this protection plan is a joke.

I never received my phone and I been waiting over a month now. I called twice and still nothing. I'm very unhappy with my experience with this company and I would love to speak to someone who can help. Please and thank you.

Getting my devices replaced was very slow. The call dropped at one point, the customer service person had an accent both times that was hard to understand, and it took about an hour to get my devices replaced. They also put my account pin in wrong and locked my account, resulting in me having to contact my carrier for another one. Glad my devices was replaced but quicker service and a non accent having rep would be nice next time.

Broken screen by accident and phone became hard to use, so I contacted Customer service; the agent resolved my issue promptly, very kind and very knowledgeable person. The replacement phone came 2 days after. Thanks so much for your service.

The process was very easy and I am pleased with the new device. Once the order was placed I received the new device the very next day. There is not much more I can say other than I am pleased with the overall service.

Return and receipt of new phone was great. What wasn't great is receiving 2 reminders to send the damaged phone back. The 2nd reminder was dated the SAME day as an email thanking me for returning the damaged phone. I began to worry, thinking the email was wrong and the damaged phone was lost. Make sure you only send reminders to those who haven't sent their phone back. Don't waste my insurance payments reminding people to send back a phone you've already received!

I have used cell phone insurance not very often because I normally take good care of my phones, but breaking your phone happens. The the service was quick, efficient. No hassle. Would recommend. Phone was at my place NEXT DAY!!! WOW. The representatives I spoke were friendly, professional and knowledgeable.

Received my replacement phone & was up and running again within 60 hours! It was awesome & problem free. Having this service kept me from having to start all over with a new agreement right when I had paid my phone off! Will never be without this insurance!

I have been trying to get replacement device for my damaged one for 3 weeks now. Beginning the run around having to make multiple phone calls and every customer service agent gives me a different answer. Every time I call I have to do something different. They sent me the wrong phone. I tried to send it back. I couldn't use the label. They gave me Ida print out a new label. And when I finally am able to get the right phone sent to me I have to pay more money than what was originally told and I'm thinking about going to a whole new phone carrier because this is ridiculous. And all I want is a new phone and it's been a month.

My replacement phone was stolen off of my front porch. Not only was I told that nothing could be done about that, I was reassured that if I turned in the old broken phone I could refile a claim and still get a new replacement. Both times having to pay the 100$ deductible. So I did, and am now without a phone and was informed that I would not be getting any replacement at all. This is insanity. I did everything asked of me and got completely screwed. This is 2020 and sadly thefts happen. There should be some sort of protocol in place in case it happens. Because I promise you I am not the first, nor the last person this will happen to.

I lost my phone on a Friday, submitted a claim Saturday and had my new phone in my hands by Tuesday. Everyone I talked to was friendly and so helpful. Despite this being an unlucky event they made it as quick and painless as possible to replace. Highly recommend both Assurant and T-mobile to friends.

I dropped my phone and the Assurant staff was prompt and courteous. I had my new phone with no delays or issues. My claim was processed and approved in less than ten minutes. The Assurant staff was awesome.

My One Plus 7t Pro screen was damaged on the 15th of January. I submitted my claim the same day. On the 17th I paid the premium and my phone was shipped out. I was scheduled to receive my replacement phone on the 18th. However it was never delivered. As UPS claimed to have lost the package and was unable to locate it. On the 28th UPS informed me that they had verified they lost my package with Assurant and that I would have to deal with the sender for another replacement device to be sent to me.

I claimed insurance on an LG V30+ (the plus sign indicating an upgrade from the base model). Your 'service,' however, insisted that my device was sufficiently replaced by the LG V30 (notice the lack of a plus sign in the model name). Luckily, the first Assurant employee I managed to get a hold of was fully-competent and, somehow, took pride in their job. They, too, thought that the systematic downgrade was bizarre and this employee diligently apologized for Assurant's malfeasance, asked me to ship the mistaken downgrade back, and, once it was safely in the mail, asked me to call and inform Assurant of the status of my claim - Assurant would send a proper replacement ASAP. . .

Phone stop working. Your customer service rep was very courteous, knowledgeable and attentive. I would definitely refer people to your company. He was fast and very efficient. All companies should a agent like him.

Described how phone was broken. They helped us with the claim and sent a phone with one business day. Very courteous and knowledgeable. Took time to go over thing I would need to do. Spoke English clearly.

My experience with Assurant was wonderful. They fair and help processed my claimed in such an expedient manner, I have nothing negative to say. I deeply appreciate the professionalism that was shown and my child is happy to have his iPad back.

It has been weeks and I still have NOT received my replacement phone after being told it would be delivered the next day. When I called to find out where it was, I was told they didn't have one in the warehouse. I will never recommend your services.

Other than not knowing the process fully explained, it went very well. The customer service reps on the phone kept getting disconnected when they would put me on hold. Finally, through the T-mobile representative, I was able to pay my deductible. Online was great.

I filed my claim 10 days ago, and long story short, I still don't haven't received a functional* replacement phone. When you factor in the high deductible and all of the time wasted, I should have just ordered the parts and fixed my phone. Over 3 years I've paid for this insurance and the one time I needed it, they completely dropped the ball. I'm canceling this service and leaving t-mobile. Pictured is the replacement I was sent.. Barely covered with plastic from a iPhone (the replacement is a Samsung). The box was in perfect condition and the phone was snuggly placed so it's really hard to believe it broke in transit...

I needed to replace my cell phone as quickly as possible because the current one broke one evening. The Assurant people received the necessary information, processed my claim and got a phone out to me within just 2 days. And this took place over a weekend.

We had to call, order, and fix incorrect orders multiple times. You all said overnight and it took more than a week. This is by far the worst service I've ever experienced from an insurance claim provider and you guys have customer service that ranks down there with Comcast. You should all be embarrassed as I've seen circuses with better organization and communication. Words cannot express how terrible your service is and the only reason I'd ever use it again is if I'm absolutely forced to. A lot of fingerpointing and apologizing but no responsibility or intelligence.

I filed a claim and paid the deductible before the cut-off time to receive my replacement device the next business day, which was Monday. The website specifies the cut-off time on Saturday. Upon speaking to a rep, they told me this was inaccurate. I use my phone for work and I had to wait longer than expected. Also, the rep told me that the FedEx tracking number provided to me in my confirmation email was a random, made-up number. Which was a lie. Overall, the representative provided me with information that was inaccurate.

I had a great experience. I started my claims on the app, and then made one call. I got emails within 2 hours saying my claim was approved and that my new phone will be shipped. My phone got to me very quickly! It was a very convenient and easy experience.

The VERY BEST in coverage and customer service is Assurant hands down! Ty to all who helped me w/ my claim. Every agent who touched my claim was professional, courteous, informed & personable. I appreciate your services!

This company has terrible customer service. I made a claim when on vacation they said my phone would show up next day. I told them I would be flying home in two days. She assured me my phone would arrive on time. Of course it didn't. Now I'm home and they're telling me there's nothing they can do about it. So my phone is now going to Arizona and I'm in Minnesota. So now I have to wait for it to arrive at my resort and then figure it out. They are not willing to take blame and telling ME to figure it out. I wish I could give less than one star rating. Terrible company.

Took 3 and a half weeks to get my phone. Every time I spoke with someone I was told something different. Very poor customer service!! People should get training on how to speak to upset customers and learn empathy.

You advertise overnight delivery. My claim was submitted on a Saturday afternoon, then my phone didn't arrive until Tuesday afternoon. That's not overnight. Please don't promise what you won't deliver.

A20 replacement phone. We received the replacement phone quickly and appreciate the great customer service. I'm on my way to take my daughter to her tutoring so I don't really have time to think of much else to say, thanks for the great service and if we ever need to replace the cellphone again we're glad we've got your service!

I was ok with the way I was treated but I assume that is the way everybody has to get treated, since I believe I don't deserve any less since this is what I'm paying for. However there was a miscommunication between T-Mobile and Assurant, it got solved quick.

Followed Assurant/TMobile instructions for returning a defective phone and after they received the phone they are still charging me for not receiving the phone. I see that this is an ongoing problem that others are also having with TMobile and Assurant.

Representative was very attentive and provided excellent service. She stayed on the phone until the transaction was complete and made sure I was completely satisfied before she disconnected the call. The phone arrived in excellent condition and on time.

My device was as refurbish device and was not in good condition. I am not paying for the device month to month I paid more than half of the price for that phone. I was assaulted and hurt when they took my phone away. I think it is fair for me to receive a better service a new device and a phone that includes Apple care!!! This iPhone it's more than a thousand dollars!

I am disappointed and frustrated at the same time. Because this never happens to me before and by the time it's happened they sent me a refurbished phone not even working properly. Then when I told them, "I don't pay every month a insurance for this kind of thing" they say they never said it would be a new one. For that's still money from you like someone who take it from your package.

Weekend delivery of a new phone should be available!! Also, having clear, detailed directions on how to move data (Smart Switch does not work) from one phone to another... AND, directions on how to wipe clean my returning phone.

My transaction was terrible! 1st your website does not work on mobile devices well. I spent way too much time trying to use the benefits I pay for. 2nd I finally process the transaction (on a PC) and after a few days I realize it still hasn’t arrived. I checked it up to being on a Friday, but 3-5 business days was a little much. So I call in and I’m told that they couldn’t find my exact device. So asked for a comparable model. The rep says owe wait.

The website takes to long to use cause had to keep retyping everything so I should have had phone sooner than what I had. Other than that not too bad and TMobile had to replace sim card. It didn't work right.

Quick and easy to submit information required. You replied with reason for unapproved, and added data needed to complete my claim. Once I submitted information you requested, you wrote back explaining the approved process. Great service overall. Thanks.

The claim was submitted and these people required a copy of my ID. I faxed and emailed it and they rejected it but did not bother to inform me. I had to keep reaching out to them. The next story they gave me is that they now needed a copy of phone bill with my name. I once again emailed the requested documentation. I had to keep waiting and hoping that they would accept the information. My claim was made on a Wednesday but because of all the delays the lack of communication and excuses they gave me when I called I did not receive the replacement phone until Tuesday evening of the following week, nearly a week later. Finally the claim tracking on the internet is garbage. It does not tell you wether the claim was approved or status of the phone. I am very displeased with this company and I hope I never have to deal with you again!

It isn’t cheap ($100 co-pay), but contacting Assurant and the subsequent process was easy. Replacement refurbished phone showed up ahead of schedule and was in good shape and the materials to return the broken phone accompanied the new phone and were easy to use.

Services were bad and okay, when asked to speak to a supervisor or a manager got the run around, the policy was very confusing. They always went back on their words and policy. Super dissatisfied with everything.

Very good service in very good time. And your representatives were amazing. Also I received my new phone and it was no hassle in getting my same phone number and service in working order. With that being said to thank you and am a happy customer.

They asked me for documents after another one the next day another document. They have to indicate all the documents they need from day one. The whole process took a week to send a used phone. Bad service.

Yes I would recommend friends, did fantastic service. Very satisfied, the representatives were very helpful getting me through the process. Thank you. I will continue to rely on them in the future for all my insurance needs.