Assurant Phone Insurance Reviews

When told price for replacement, I told rep on phone that I was reading a different deductible on T-Mobile website. His response was "You are wrong and I don't control their website. You can pay this amount or not." No effort to try to resolve why there was a difference in cost. Also, deductibles are too much for a cracked screen. Between the cost of the insurance and deductible you could replace the phone cheaper most of the time.

The claim was easy to do online. I didn't have to go in store to do anything except activate the new phone. Which I found out you can actually do from home too. I received the phone the next day. The package included the shipping package and label to send the old phone back. Hassle free and no cost to me.

I never had any issue regarding replacement of cell phone when it damage. Easy delivery at the door along with return if needed. Never increase plan price. Peace of mind, I will refer my friends to have this plan for future secure the costly phone.

Customer service personnel was efficient and personable. Unfortunately, I have to go through an entire weekend (Thursday night, Friday, Saturday, Sunday & half of Monday) without a phone service & unable to communicate. This was very difficult as I was traveling 2 days and completely out of phone service. Difficult and scary.

My cell phone was damage and I got a replacement within 24 hours. I had no problem replacing my phone. It only took a few minutes of my time. Once I got the new phone back, it only took another few minutes to get all my information back to the new phone.

I called to do an insurance claim and the customer service representative I spoke with was polite and efficient, I believe the whole process took maybe 10-15 min tops, I was very satisfied with my experience and have replacement and all is good!!

Great process, ran into a problem but the rep fixed it quick. Spoke to someone around 7 pm and the next day when coming home from work replacement phone was sitting at my door. From start to finish the whole thing took about 3 days.

Assurant took care of my claim over the phone and I had my replacement phone the very next day. Sending the damaged product back was a breeze. They provided the packaging and even paid for the postage.

When starting an insurance claim for my phone it was quick and easy. The customer service staff was friendly, fast and thorough. I received my phone overnight and call to have it activated the next business day. They were very efficient.

For the second time I had to replace a damaged phone through Assurant. Each time the response was fast, efficient, professional and very easy. I value this service and to me, Assurant is the best service provider I have used. I am a T-Mobile customer and extremely happy with them. The fact that they partner with Assurant makes them an industry leading team.

If I could give you a negative 5 stars, I would! Despicable!!! I had to jump through hoops for a week, and hours of my work-time, and countless conversations with supervisors to have a simple claim approved. SHAME ON YOU!!!

Dropped my phone and it would not work. Went on-line, submitted claim and promptly received acknowledgement along with clear instructions on how to complete the process. Paid the deductible and received the replacement phone within two days. Outstanding customer support.

I have my bank statement that clearly proves 2 cash withdrawals, each for 99.00. Both listed as THE SIGNAL. I was double charged for a single phone replacement! I have brought this info to the Assurant Company twice, to no avail! They will be reported to the STATE OF MISSOURI ONLINE FRAUD DEPT for investigation. I'm highly DISSATISFIED WITH THIS COMPANY!

This was the worst experience I ever had, It took me four calls to file the claim for my Apple Watch series 5 32gb 44mm gold aluminum with pink sand bands; and they sent me a series 3 42mm 16gb gray aluminum with black bands that wasn’t even packaged correctly. Box was dirty and the watch didn’t have the plastic wrapper on watch but it was in box someone had removed before sending. I called immediately when I opened the box and seen it was the black one as I was calling I was on my way to the T-Mobile store to show them what was sent and how it was packaged.

My phone broke over the weekend and we contacted Assurant a few days afterwards. The process was simple and easy; after we sent the report to them, we received an email shortly afterwards and a replacement for my phone in just a couple of days! It was one of the least disruptive experiences I've had to deal with and will certainly continue to use their services in the future.

Always a great experience. Online claims submission very simple and easy to navigate. Replacement device was received sooner than expected. Very efficient. I would definitely recommend Assurant to family and friends.

They made replacing my phone easy and understanding. I didn’t have any issues and they helped me with any questions I had. They also made sending the phone back easy. I was very pleased with the service I received.

Customer service was efficient and great. Received replacement phone next. It was a bit rough trying to understand the voice through the phone on both ends. But the process was quick and easy. I would they should allow packages be sent to p.o. boxes. It will be helpful.

Deductible is high. Too expensive to replace a lost phone when you have for insurance. No need to pay to insurance monthly if people have to $249 to replace a stolen/ lost phone. The insurance itself is too expensive. $15 monthly used to be $10.

They were courteous and helpful. Got new phone in mail in 24 hours which was great. Overall experience was absolutely perfect. You couldn't ask for better service. I have used them before and the experience was the same. Nothing but good.

My phone stopped working. I called and got someone on the phone to assist. I got it as described. It took about 3 business days and got a prepaid return label for the damage phone. Quick and easy to complete.

I cancelled the insurance on my phone because after using it I found it to be more expensive than told to me when I first purchased it. I saw it as a form of legal theft against me. Won't use that bogus service again.

My phone got broke. I called. The MetroPCS they gave me the number for my insurance. I ordered my phone. By Tuesday, it was here. They got him pretty quick. The amount they replace my phone was kind of expensive but they got it here real fast.

The replacement device got delivered the day after I called in my claim. I was pleasantly surprised how efficient Assurant was. I was also able to track my replacement device, so I knew when it was getting delivered to the address.

The phone was in superb condition, 4.9 out of 5, just a small minor hard to see scratch at the back but that's nitpicking. The phone felt new with the same accessories when I first got the phone, except for the earphones.

Whenever I apply for claim I get a quick answer and approval so the issue of my daughter was solved. Therefore I a teenager not having a phone is very sad but know my daughter is so happy when she got the replacement. Thanks! Solomon

I can say the experience I had on the phone was great. All my question was answered and all my needs were meet as well. The rep was very informational, nice and polite. All I can say is job well done and I did get my phone when the rep said it would arrive. Once again, thank you. And keep up the great job.

I keep getting a phone that powers off when I am not using it. When I go to make a call the phone is completely powered off. I got 2 replacement phones that did the same thing and I had to send them back.

When I discovered my phone was not covered by the manufacture's warranty, I called Assurant and the agent was very helpful and took care of my claim. The next day, I received the replacement in the mail, took it to US Cellular and they activated and helped me transfer data. All in all, very good service.

The process to replace my phone was simple and quick. I received my replacement phone in a day or two. Also, the postage-paid return envelope made it easy to package the broken phone and drop it in the mail.

The representative I spoke with was not friendly. I asked if the claim could be done on the phone and not me going to a website and she just stated, "I have sent you the link." She stated this twice so I guess she was not going to do the claim over the phone as I requested. However I was asking her another question and she just hung up on me. The representative should always let the customer hang up first not them just RUDE. As the consumer I didn't feel valued or heard.

Updated on 02/14/2020: Oh my gosh. In this 3 to 5 day waiting period while it’s sitting in your warehouse not being scanned two separate supervisor assured me they will monitor it and call me a soon as it scanned in. I called about one in the afternoon Pacific time. They told me that it was wasn’t in. The next day about 11 o’clock in the morning a.m. I called just to check in. Sure enough it came in, got scanned in right after 1 o’clock the day before with no phone calls. Then on top of that they said I have to wait another 24 to 48 hours because a hold is now put on it. A bunch of lies. They assured me they send it out as soon as that was scanned in. It really is ridiculous and now it’s been approved or released but now you’re saying another 24 days before you can ship it out. Very sad run business with poor policies and no care for your own mistakes whatsoever.

It took too long to get approve. The customer service is awful. I had 1 line and lost my phone. When trying to verify my account they kept sending me to the store as they could not authenticate my account without sending me a code to my handset device which I kept explaining was lost which is why I was trying to get a replacement. Once I got the replacement in the mail I could not activate it as again they wanted to send a verification code to the lost phone. So they sent me to the store which I was charged a additional 18$ activation fee as customer service did not want to waive the fee after I already paid 50 for the deductible. My experience was horrible and because every customer service agent is foreign I could barely understand them.

Paid $100 to replace a broken screen. Got the new Device. Put it in a Rubberized Hard Cover Case with a Tempered Glass Screen Protector and the screen shattered behind the Tempered Glass the first time the phone fell less than a foot. No damage to the Tempered Glass and of course, no one at Assurant will do anything about it. They just want another $100.

My phone screen was damaged. I logged in to my T-Mobile account, followed the links. Very easy instructions to follow. I was surprised by the Great service, quick replacement, and convenient process. Thank you.

Place claim and phone came through overnight. Just got everything reset. 02 Feb 20 today or late last night today. I really appreciate Annajane for talking me throughout this process of filing this claim. Thank you.

After losing my new phone I was pissed.... Your staff did a marvelous job of assuring me that all was well.... And they were right. The replacement phone arrived within a day or so. It was easy to reintegrate it into the account and I'm using it now. You guys are the bomb. Two Thumbs up!!!

As always Assurant took care of me for Tmobile which I have had for 10 years as my phone and tablet provider. They proceed quickly and efficiently. The only problem I had was when my tablet broke and they didn't have a replacement. They offered me $600 toward a new tablet S4 from an S2. The tablet costs me $700 on top of my deductable. Since I was replacing it with a newer tablet of the same, I think they should have paid the whole $700. I don't mind a deductible but feel that since they couldn't replace it with the exact item, and I purchased the same item, they should have paid replacement value. The other thing, is I am on my son's account, know his SS #, yet I had to get a copy of the bill from my daughter in law to replace the tablet.

I Have been waiting for 2 months on a replacement device. The 1st device they sent me in December was broken. Have sent it back and have yet to get another by February. All of their customer service representatives sound like they have a mouthful peanut butter, so I can’t understand them. If I have another device break, I’d just as soon pay it off and get another one than have to deal with these Mickey Mouse **????

Another phone, even more problems. My fiancé’s phone had a cracked screen. Replaced it through insurance, and got a phone with no WiFi capability or Bluetooth. And would randomly shut down. Thanks for the “better” phone. Never again.

Extremely dissatisfied. I filed a claim for a replacement on Wednesday January 29 @ 1:22 p.m. & they put me on a 3-5 day review, the 1st day started the day after I filed the claim, they didn’t count the day of, so it actually took 6 days. The claim was completed & my replacement device was shipped on Monday Day 6 of February 3. I finally received my replacement on Day 7, Tuesday February 4 at 9:37a.m. Which is ridiculously too long to be waiting for a replacement. I’ve never had to wait over 24 hours for a claim to be under a review & I’ve never had to wait 6 days for a claim to be completed. I also never had to wait more than 2 days to get a replacement. If I’m paying $249 deductible up front I shouldn’t have to wait long period. I wouldn’t recommend Assurant to anyone. Asurion is much better & faster & care more about customer’s replacement device.

Horrible. Terrible. Phone never received. Was sent back 2x because of address even though they have the correct one. The cracks in the screen are getting worse and affecting display now. It's a lifeline for me.

When I contacted Assurant for a phone replacement they were very helpful. They fully explained the steps I needed to take to take in order to receive my replacement. My phone arrived the next day. I was very happy with my experience. GREAT JOB ASSURANT!

Great experience! Fast and simple instructions for replacing the phone. Happy with the overall experience. Not much more I can say about the entire experience except it was efficient and swift. Thank you.

We had the Prism White - one of the most popular colors from Samsung and was issued a blue phone which was their least sold device. We were never old we would get a different color phone. We called back and was told they shipped to us what you had in your warehouse. We are still not happy about this.

Metro PCS had done a wonderful and professional job, Assurant Solutions quite the opposite, though not all of Assurant representatives fall into that category, but unfortunately the evaluation can not be done individually. The reason for giving a 10 in the evaluation is because I totally understand the need of protection, so us customers can have some slack at the time of need. Now referring anyone to set protection with Assurant Protection is another story. You would have to pay me to do that. I have been paying for that coverage for years, only one other time I had to make use of it, with a different Co. and everything worked just fine. But now, for the first time I needed to make use of my payed protection with this new service provider that calls itself Assurant, and just rest assured that the service I got was the worst.

The rep was very helpful and knowledgeable of the nature of my phone call. The rep was prompt and clear with her questions and I in turn responded promptly. We received the phone on time like she said, hassle free.

I am very unsatisfied with the replacement phone you sent me and the customer service I received when I called regarding the matter. You stated in our contract that, "Your device will be replaced with a reconditioned one of like kind and quality. In the event a reconditioned device is not available, we will replace it with a new model of like kind and quality. Device color may vary depending on availability." I have paid you $11.99 per month for over a year plus the $99 dollar replacement fee you charged me and you shipped me a LG V30?

It Was Super Bowl Sunday and things were quite hectic.. I was getting out of the car. Somehow managed to smash my phone in the car door. Damaging the face of my phone. Adding to my frustration. I refuse to do anything that evening. The next day I contacted T-Mobile to place a claim. They directed me to the claims department.. Everything was taken care of in a matter of minutes.. The deductible was minimal. And within days I had a replacement phone. I really appreciate the awesome customer service, the efficient and effective response and the assurance that they will be there in my time of need. Thank you for all that you do!!!

I was not replaced of my screen protectors or my adaptive charger that was attached when my phone was lost. I had asked if the protector would be sent and the representative told me yes. Please let me know this phone is very fragile.

Prompt and easy, was delivered within 24 hrs. Over the phone operators were very knowledgeable and patient representatives with all my questions. In store experience was easy because of online settlement. Equipment arrived in sturdy packaging.

From the first call and after the cellular arrived was an Excellent Customer service. The person was very patience and always trying to help to resolve any question or any doubt. This customer service was excellent!!

Very courteous and professional experience throughout the whole process. The shipment came in two days and the set up from the store was also helpful to be back in communication. I do appreciate all the entire process.

Was a bad overall experience. Waited almost 3 weeks for a replacement. When I finally received the replacement the device that was locked to a different carrier. I called Assurant instanced and was told I needed to return the device before I could receive the correct device. I explained I was leaving to travel out of town and my daughter needed a phone. I was told it was nothing they can do. I was able to contacted my carrier and was able to have a new phone shipped out the same day with no issues.

I bought a knew phone and had insurance on it and it cracked all up. I went into Metro and switched to my old phone and you said you couldn't replace because metro switched my phone before and they said this is what they do all the time and your company would not replace my phone.

It took too long to receive a replacement phone and then I didn't get a new phone but a refurbished device. I am grateful to have a phone back since I explained to the agent that I am currently in Mexico doing volunteer work. I first called on a Saturday which is the day I lost my phone but your agent couldn't help me and told me to go to my nearest store which meant I had to cross the border, they were extremely helpful at the store and so was the first agent that I take to who told me I would have my device back by Tuesday at the latest Wednesday, the 2 days came and went and no device or want until the following Tuesday that the device arrived.

I got immediately helped and the representatives were really attentive and nice... I would recommend this service although I was told a different amount than originally quoted! The amount that I actually paid was a hundred dollars more...

Happy with the customer service and how fast I go the replacement. It is definitely worth to get the insurance for a replacement. Most definitely tell friends of your impeccable service. Thank you again for your fast service.

Received replacement phone very quickly. Replacement phone in new condition. Took both phones to Metro PCS and they activated new phone and transferred data for me. Pleased with outcome. Glad I had the insurance, saved me a lot of money.

Claim was filed on a Friday at 5 PM. Replacement phone did not arrive until Wednesday PM, definitely not overnight as promised. There was no mailing label, etc. to return old phone in the box (said it was there but it wasn’t). Went to website to print replacement to ship old phone back, website did not work. Called customer service and spoke to someone who said they would email me a replacement, almost 48 hours later and I still haven’t received email. It is like they don’t want old one returned so they can charge $1500.00 for a broken phone. EXTREMELY DISSATISFIED!

It was excellent. Thank you. Keep on doing a good job. Nice talking to you guys, too. I will recommend your services to my friends, too. I like my refurbished replaced telephone. I wish it was brand new, never used or demagogue before.

After my wife's cell phone was stolen, we got a replacement phone within three days after I called in reporting the problem. The folks involved in answering my call were very professional. I am glad the coverage on my phone is with this company.

I have recently received two notices stating that Assurant has not received the damaged device I've sent. I sent back the damaged device on 01/21/20. I don't understand why I'm receiving notices now... It's been 3 weeks since I returned the damaged phone. I don't think it's fair that I should get charged for you guys not receiving the damaged phone. I did my part, I don't understand how you haven't received the package and why I'm getting notices just now.

Broke my phone and at first when I was trying to file the claim I kept being transferred or cut off but finally when I got to someone they set up an appointment for me at a store, but when I went there they did not know who I was or how they could help me, and that my phone may not be able to be repaired so I continued to call back and try to do the express replacement. I thought I had completed the claim but after 5 days of not hearing anything I called back and they said it was never filed because I did not pay. The last person I was on the phone with specifically told me that they were charging my card that was on file for the account and that I didn’t have to do anything else. So I tried to file the claim again and gave them the case number but it was all very confusing because I had spoken to like 10 different people and had to explain everything over and over. Finally I completed the claim but I was unsatisfied with the service really. Thank you.

Very nice experience, the people were very nice and helpful, I called one day and had my replacement phone the next day. I would highly recommend, this company... It was keeping the insurance even after my phone was paid for.

My husband's phone dropped from the night stand on the morning of 2/2/2020 and the screen went black. We immediately called Assurant to file a claim. We filed the claim and paid the $99 deductible. At that time we were informed it would be 24 hours before we would receive the phone. So 48 hours later, I called Assurant inquiring about the status of the phone since we didn't receive the tracking information through Email like we were informed we would. At this time, I was told by a CSR that the phone was on back order. I asked why wasn't we informed by email or phone call about the phone being on back order. I was told that is not Assurant's practice, they only notify the customer when the product is on the way with a tracking number.

My replacement phone gets very hot and stops working. I cannot dial out. And it freezes up. I do not wish to keep it however I transferred all my information to the replacement phone. Let me know what to do. Thank you.

Service was very clear, concise, and remarkable at expedition in replacing my broken phone. Upon completing the online form, I was able to quickly connect to a service representative over the phone that was able to confirm my details needed.

Website made it easier to document and process our claim. I would recommend this insurance to protect your device. Assurant was prompt with their support and processing our claim. The new device met expectations.

I purchased Assurant insurance for my daughter's phone. She cracked the screen the beginning of January and right away we submitted a claim. The deductible was paid and I was told my claim was approved. All I had to do was go to the local uBreakiFix store to have it fixed. So we went to the store, and they don't have the screen for my daughter's phone. They suggestion I try the other local store, which we did. They don't have it either, so they suggest I call Assurant. Assurant then tells me it's out of their hands. I should either contact the store again or pay an even higher deductible to have the phone completely replaced (which I don't need, and feel is a scam to get me to pay more money).

All excellent. Can you tell me when you receive the broken device? Greatly appreciated. Thanks. I contacted the consultant and she guided me through the process with great reassurance and I felt confident I would receive the replacement device on time. I want to make sure this great experience if you let me know my device is now securely in your possession.

Had a great experience! Process was fast and easy. Thank you for all your help in getting me my replacement device in such a timely manner. Customer service was great, they answered every question and all my concerns were handled.

Stolen phone was replaced without any problems. Great experience for a terrible Situation I’ve encountered. Assurant services were GREAT! I definitely recommend protection 360 to anybody whose service provider is T-mobile. Very great service along with T-mobile.

I have used Assurant before and the 1st time was great. After, have had problems since. This past time, the most recent, I received a phone that has the back of the samsung letters blurry and looked fake to me. The front has a tiny scratch on it too. I felt if I was getting a replacement phone it should be as good as new. Not what I received. I would not recommend this insurance to friends and family any longer.

Lost my insured iPhone on a train. Filed my claim & it was approved in less than 30 minutes! Was told I should have a replacement in 24 hours. I said, “Great, because I’m leaving on a trip in 4 days.” 48 hours later I called to ask where my phone was. Was told it was on backorder! Well, why didn’t anyone call me to let me know?! Was told there was a glitch. Asked if I could pay to upgrade to another phone as I will need it for my trip. NO! Asked if I could change the mailing address. NO! Asked if they could send me a temporary phone.NO! Asked if I could pick up a phone at an iPhone store. NO! My husband called & was able to get the mailing address changed & told it would arrive on Friday. No phone delivered! Called twice on Saturday & found our claim wasn’t even processed through to the warehouse!

I had placed 1 claim. Took off work to make sure I was home to receive my package since I live in an apartment bldg in Baltimore City that doesn't have a secure area for packages to be left and this is a high crime city.. It never came. Nobody contacted me. I Had to call back to find out that it didn't go thru supposedly a call we dropped. However I know we needed call and never was dropped. Anyway I called back.

The service was very excellent!!! No hassles at all!!. I received my Samsung Galaxy cell phone very very quickly!!! Polite customer service!! Great Service!!! The customer service was outstanding!!! I would recommend your company to everyone!!

The WORST customer service! Your company is a DISGRACE. NO communication. NO Notifications. NO updates on claims. NO competent claim representatives. NO competent claim supervisors. LONG waits on hold! A total DISGRACE!

My phone screen was broken and they responded immediately. Thank you for your quick response. I really appreciate how you work and make necessary actions. I would definitely recommend you to my other friends. Keep it up!

The actual claim experience was excellent. It was easy to do and I had a replacement device almost overnight. My issue is that my replacement device is defective and now I have to wait about 10 days to get a new one which is very frustrating.

I found this experience to be very frustrating because I was forced to spend more money after you replaced my phone with a different model. Because I am a quadriplegic I MUST protect my device within a phone case because I drop things daily due to my lack of dexterity in my paralyzed hands. I am also on a fixed income and every penny counts. Although your agent stated case are not included in my insurance coverage, I cannot believe you are not concerned about replacing this replacement when I drop it and damage it. It will cost more to replace the phone then provide me a case. I assure you I am NOT going to drop it on purpose. I just know gravity has more success in gathering my property on the floor than I have success in holding things. This is frustrating!

Filed a claim on 01/30 and was told the claim was approved. Received an email on 01/31 to inform me the claim was denied due to lack of coverage. Had to call T-Mobile to help me prove i had coverage. Assurant update my claim on 01/30 and took down my information BUT the associate wrote down the wrong shipping address. I had to leave work and hunt down the package. Overall I am left with a very sour taste in my mouth but at least I got my watch although it was in the wrong color, my original claim was for black and they send me a stainless steel.

Samsung Galaxy S9. I have received 2 replacement devices since Nov. 2019 and they have both been shadows of what my original phone was. The first replacement has trouble with updating the software, an internal problem, so I received a second phone that has the same issue. Since I have protective casing on the first replacement and the most recent is the wrong model color, and has the same software updating issue, I returned the most recent replacement. I wish I had kept my original, direct from Samsung phone where the screen cracked. This has been irritating. Also, FedEx has shown a delivered phone twice to an incorrect address and I did not receive a shipping notification for the January replacement phone.

I got the device with no problem. I appreciate your service. And hope to have many more in the future. Thank you for everything and I will recommend to other about the good service y'all provided me..

Filling out claim was super easy and convenient from my phone. I had a damaged screen and was sad to have my phone in this condition. Assurant let me rest assured (no pun), that I would have my replacement the next day after approval and that's exactly how it went. Very easy, no complications, no judgment and one very happy customer.

Sent the wrong color. Dont like the color at all. Tried to call and get a different color and they said no. Was mad because I pay for this insurance every month. Will be happier if they send the right color.

Thank you for processing my claim concisely, accurate, and on time. The device arrived in excellent condition. The device was received in two business days. The automated system was very good. I would recommend using your service.

As far as the experience of the process of replacing the phone, that was great. But I never received it. I was told that my phone would arrive on a Tuesday. Instead, I received it 3 days earlier and didn’t know until I checked the tracking on Tuesday. Turns out, my phone was stolen from my front door on Saturday morning. I called Assurant about this incident and was told I have to wait 10-14 business days for an investigation. How this will be investigated, I’m not sure. I recommend transcripts or some sort of proof of the call with the customer so that we’re confident that something is actually in process and a midpoint update on investigations. I’m a teacher and working without a phone for 2-3 weeks makes my job very difficult.

Phone arrived quickly with return packing. Surprised at the quick turnaround time. Insurance deductible too high. The deductible cost almost as much as a new phone. My phone was only six months old. Other than that service was okay.

I was pleasantly surprised by the care and concern shown me during my call. Reignier (**) was SUPERIOR in assisting me. He even suggested my using a sling with my phone to help prevent dropping it so much since I have rheumatoid arthritis for which there's no cure. I did not know there was such a thing. I will certainly look for it. Finally, someone cared enough to suggest something that could help me with one of the debilitating issues of RA. That young man really made my day and renewed my faith in good customer service. I know what it should be. I worked in it back in the '60.

My experience was perfect called got my claim accepted paid my deductible and had my phone within couple of days. The customer service was excellent and very professional they were straight and to the point on what I needed.

iPhone 8. Assurant was satisfying and professional. I was happy that they were able to help me. I didn’t have to wait very long at all. I will recommend them to anyone whom would need to replace their device due to malfunction or damage. I want people to know that my experience was great. They took care of me, I don’t get to say that much because the service I receive from somebody else isn’t good. I just want to say Thank you.

Great customer service. Very easy and smooth experience. Didn't keep me on the phone to long. I think the overall call was less than 5 minutes. No hassle at all. I wouldn't hesitate to call and receive information regarding a claim.

Horrible experience. I waited almost a week for my device to be shipped after they gave me two different days and I have to keep calling then to see if my device was ready and they always gave me the false information.

At first it was great service both times I called to make a claim. I had to do one phone one week and the other one the following week. When I called to ask how many days I had to return the broken phone the girl was frustrating and rude and I hung up on her. That's only problem I had. Metro PCS I have problems with their employees in the stores near me. They act like you're bothering them if you just walk in the store.

I purchased Assurant Insurance for my 9 year old granddaughter Payten. When her 6s stopped working I called and after a bit of information they put an order in for another phone and we received it the very next day. That is service.

I have no complaints, I received my approval within seconds and received my replacement within 2 days. I am very much happy with how fast my order was handled. I would recommend anyone to this company.

Is so hard to get hold of a representative. I started my claim last month on the 20th and still haven't got it I called twice they supposedly started an investigation and said will take 14 days. I already spent too much money and I haven't got my phone. Metro is the worst company ever. I pay almost 2000 between all I expend in the store and they sold me protection supposedly for me to protect my investment in such an expensive device and now I don't have a phone or service.

We had a cell phone stolen, and had reported it to the police. I was not sure if the policy would cover it, so I didn’t call in right away. When I did call in, the staff was very kind and respectful - they helped me with my claim and told me what I needed to do. My only “issue” was how much the deductible was but they cannot really control that, and they could not send a replacement or do anything more until I could pay the $175 deductible and as soon as it was paid, it was sent out and I was able to track the phone and it was shipped quickly and securely. I was very happy with that. Thank you for your service and your help.

My phone got stolen. I called I called to report. I was taken care of promptly and courteously. I received my phone in a short time. I received a email keeping me in the loop of the status of my transaction. I was able to keep track of my delivery so I could receive it when it arrives. I am very satisfied with the service I received.

Fast phone delivery and easy phone return process. Called and filed my claim on a Friday and phone was delivered on Monday. Package included a prepaid cardboard envelope to drop off old phone at UPS. Couldn't have been easier.

Filed damage claim. New phone sent in a timely manner. Went to store to transfer old data took about1.5 hours. Phone would echo on every call. Called tech support. They trouble shooted and realized my phone was defective. Sent out new phone to store. Went to store to transfer data took 3.5 hours. No fault of the stores. Highly disappointed in this whole process. My time is very valuable and I spent a total of 5 hours with this where it should have been a smooth process!!

My daughter's phone was stolen at the store from her basket and she was upset. I called assistant and they provided us with some Great service. Quick and easy process and the deductible was extremely reasonable. Thank you so much for your help!

Great service, very helpful. Went the extra mile to make sure everything that could be done was done. Second was the same. Very nice and did everything correctly. I had issues with UPS and the access point getting the correct information.

I recently lost my phone (Note 9 from Samsung/T-Mobile). I called Assurant customer service. They were helpful, professional and informative. I paid $250.00 for a BRAND NEW PHONE, they delivered my phone in 2/3 business days. They emailed me a UPS tracking number, I stood home so I wouldn't miss my delivery. I was very happy and satisfied until I opened my package.

Immediately was attended by customer service. I was helped with filing claim and importantly making sure my son's phone was sent the next day. I am happy there are people to help you in unfortunately times to assist you all through the way.

Consultant on the phone was very helpful and courteous. She was gracious and compassionate. I was very impressed with her professionalism. I would highly recommend your service. As far as repairing my Apple products I was extremely pleased.

The replacement phone arrived in a timely manner and information transferred with no problems at all. Also what help I received from T-Mobile was also beneficial. I am very thankful to haven't had insurance.

I filed a claim because my screen was cracked. I received my new phone the next day. It was a quick and simple process. I was on the phone for approximately 10 minutes. I did have to call back to pay the deductible but that's ok. Thank you!

The employees I spoke to was very rude. Hung up. Didn’t state her name or put it in the records when I called back to see who I spoke to. I originally was calling to inquire on why I didn’t receive my watch in 24 as promised.

Samsung note 8 replacement. Website somewhat difficult to navigate but customer service walked me through it without any issues. Claim process was easy to file without any issues. Having phone insurance is the way to go and Assurant is the way to go.

Having an unfortunate moment it was good to have insurance on place for my phone. One phone call was all I need and the best part was having the replacement next day right on my door. I was very pleased and surprised how fast was everything.

The person that handled my claim, did so in an accurate and benevolent manner. The claim was processed in a fast manner and I received my replacement device the next day, faster than I expected. If needed, I'd definitely come back.

This was my first, (and hopefully last), time making a claim. I was a bit distraught because as a truck driver I cannot go without a phone. Assurant did an awesome job though, my replacement device arrived very quickly, was packaged VERY well and was as good as new. Not s single flaw or blemish. They provided return pre-paid packaging for my old phone and kindly let me know when it arrived. I hope I never have to use them again, but I will always keep my phones insured through them....just in case.

Once we figured out that I had given the wrong phone number, duh, things went so smoothly! Pleasant personalities to work with, too! The instructions were simple and clear, and each associate I spoke to mentioned it at the end. I found the reminder helpful. I also found the return, postage paid envelope helpful. All-in-all a great experience!

While on vacation out of the states, my phone was either stolen or lost while riding a golf cart. Either way, when I notified my hotel security, we activated locate my iPhone and it was turned off. I call my carrier and told them what happened and they transferred me to Assurant. This was January 27, 2020. To this day I still don't have a phone. They asked for the account holders license which I gave, they said it wasn't the right format so I struggled through to give them another copy. I'll admit I am not that computer savvy with jpegs etc. Then they asked for my license, I asked if they needed front and back and just rep said no, just the front. Next day they said they needed the back, then they said the picture wasn't big enough! So struggle through on how to make a jpeg bigger.

Received the wrong device. I received a demo device as a replacement. The device did not have cellular service and was not the one I should have received. Thankfully, my carrier, Metro PCS, got me the correct device quickly.

The process of submitting the claim was very easy and we were quickly able to receive our new phone. We appreciate the quick response time. For myself I struggle at times with going online and submitting information, it's more hassle than worth but this was very simple.

The fee was low, I got my phone fast and they sent me everything I could possibly need to get the full experience from my phone. They even gave me 10 days to return my broken phone, and this helped a lot because I'm really forgetful.

This was one of THE BEST customer service experiences I have ever had. Kind, compassionate and knowledgable! I called expecting the worse, and it turned out to be the opposite. And my replacement phone arrived at my door, in the middle of nowhere Iowa less than 24 hours after I started the process!

I am very dissatisfied with the whole process. I thought that the additional review was randomly and every time I file a Claim Oh, surprise my claim goes into additional review. I'm paying for the service, you guys aren’t giving it out for free. Very UNSATISFIED!!!!

It was quick and accurate, got my phone within 24 hours. It had the return envelope to send the cracked one back which is easy and manageable. There were some times that I couldn't understand the rep but she just repeated and was patient when I was looking up acct old address.

Assurant could not log into my account several times and when they finally could the replacement phone they sent me had a distorted lighting on the screen and a battery that would empty after 20 minutes of use. After trying to correct the problem I was lied to by a customer service rep after he told me a supervisor would be calling me to get me a functional phone. It is total ** that I’ve paid for this service for years and when I finally needed they were unable to provide service in any way. The phone has no lens and I ended up having to purchase a replacement battery from Amazon. Because of this experience I am switching mobile providers and going with ATT. If this is the only insurance option through T Mobile then I want no part of it. Horrible business.

The person on the phone was helpful and quick. I appreciate it! I do not have time for a lengthy, drawn out, experience. She was clear, concise and to the point with the info I needed. I also TRULY appreciate the overnight option for receiving the new device. The phone is a protection for a teen who is home alone after school and having the new device in 24 hrs was extremely helpful.

I am happy with the initial response from the Assurant team upon filing a claim. However, I am a little confused as to why a refund could not be issued closer to the refuse date of the loaner phone on 1/31/2020. I only just received an email today which puts us out over a week and potentially an additional 10 days for reimbursement. As I paid the fees on a credit card, my credit card will assess its interest based on borrowed amounts. If the $249 is still considered a viable charge during their assessment period, I will be charged more in interest. This refund turn around time I am dissatisfied with. Thank you.

Representatives worked very hard to ensure that I got my issues worked out. They were very friendly and professional. I would recommend Assurant to anyone of my friends and family. Great bunch of knowledgeable professionals.

This is for my last experience with Assurant. My phone was stolen and the replacement took 5 days! Lots of money lost (as this is a business and everything phone) in the time my case was being reviewed by an “unreachable” review team which I think was ridiculous. I think why do I pay for insurance when the income lost was probably enough to buy a new phone outright.

Not only was I sent a phone without the SIM card installed, I was not given any instructions on how to input the SIM card. In addition, my phone would not dial after the first day, and I had to return to the U S Cellular provider for them to insert a new SIM card. Now the phone is doing some crazy things, which is difficult to explain, such as the toolbar goes to the center, with message scrolling in the background. Text shows sideways, etc. I am not pleased!

The customer service was great. My claim submitted in minutes with no hassle. Received my phone in two days. I was not able to submit claim online and the customer service representative was able to do it faster than I could online.

Worst experience ever, I did my claim since last week Wednesday. Today is the 02/072020 and I still haven't received my replacement device. Everytime I call you guy would call UPS and would say it's in transit. Most be some heavy transit. Why it's taking over a week, anyways I don't get it today. I'm going to beg my refund back asap.

Everything was perfect except I had a pearl white phone and I was given a black to replace it. I wish I would have been told that so I didn't buy a clear case but I was never told the replacement would be a different color.

I recently purchase a new device and about a week later it was damage. And since that is the where everyone have a cellular device. I was very happy that I have the protection plan on this device I was able to have a replacement send to me for a small deductible amount. All I can say is thanks to all customer service representative that assisted me with this issue.

January 28, I made a claim for my Galaxy j7 prime. Paid my $50, got a different phone. Galaxy j7 star. NO charger. NO manual. NOT a new phone they send me a used phone. Phone doesn't work right. I have called the online customer service 3 times. Their solution is for me to send this stupid phone and be without any phone until they send me a different one. This so crazy. I never had a ugly experience like this before. I pay my insurance each so whenever I need to make a claim I should receive a NEW phone, NOT a use one with problem.

I returned my Samsung Galaxy S9 mobile device after I submitted a claim for accidental damage to the device. I received excellent professional technical assistance to delete all personal information from the damaged device and activate the replacement device so I could return the damaged one. The agent who assisted me was very patient with me, as it required a considerable amount of time and repeated attempts to accomplish everything. Your professionalism is beyond reproach. I most sincerely appreciate your expediency to resolve the problem with my device. Thank you very kindly for your help.

The replacement phone shuts down at random and in the middle of a conversation. When the phone is turned back on, the battery may be at no, minimum charge, or full. Please help me remedy this problem. I need my phone as I am disabled with MS.

They were very knowledgeable. I hadn't done a claim in years, they walked me through it in a matter of maybe 4 minutes, overnighted the phone & the 2 representatives I spoke to were nice and patient. I don't have much to say. They made it easy and fast which was great because I was at work so to me that was amazing. I wasn't on hold for a long period of time which is what I was thinking was going to happen but all good!

It was an easy process to replace my stolen phone. It took less than 10 minutes to open the claim over the phone. The best part was that they had free next day shipping. I I received my replacement the following day.

The replacement phone was a dud. The power button was not working correctly the media was not working correctly that video was shaky. I called T-Mobile with their expert technicians and they helped me out that one day it worked for one day and went back to the same old replacement phone. Call the technicians. They're going to go ahead and send me another replacement phone to the T-Mobile closest to me and they will check my phone to see if I have any kind of screen damage or water damage.

I received a like-for-like phone because I had made a claim due to a damaged phone. You guys sent me a phone where the bottom right side of the screen was loose and detaching from the phone. Now I am stuck with my damaged phone, I paid 100$ and am still waiting for a replacement. If I knew the phones you guys will be send me of I had to make a claim, were refurbished and not even good refurb phones I would have never bought it. I hope you guys help me resolve my issues. Unfortunately I do not see a reason to keep your coverage and will not be insuring my next phone. Thank you.

Went through 3 different replacements before I got a functioning one. Offered no discounts for all the hassle of running back and forth from the cellphone store. I wouldn’t recommend this company to anyone after this.

Cours had new phone. Completed questions with agent and within 24 hours had new phone. Took phone to a Sprint store and they completed install and transfer of data from old phone to new one.

The experience I had when filing my claim was terrible. Your company had my address listed incorrectly and it was an ordeal to fix this because I had no idea what address you had on file as I never provided the incorrect address. Now it has been a week and I have still not received my phone which was supposed to be received next day. When I called your company to make you aware I was told I need to wait 10 business days! This is a huge inconvenience as I use my cell phone as my business phone. All in all very bad experience.

My experience with the customer service representative Pamela was great. She made it super quick and easy for me to get my phone replaced. I thought I was going to be on the phone for a while to make my claim but I was actually surprise how fast and easy it was.

Damaged phone. Painless and fast service, just pay your deductible and wait a few days and as if by magic the replacement phone arrived. So is the next time the same program? Addressed call tag and packaging was appreciated.

I bought a Google Pixel 3 in Aug. 2019. There is no physical damage to the phone. But the inside stopped working. I still had to pay $99 for a refurbished crappy phone that was sent to us and does not work. I called Assurant customer service and they told me to take the replacement phone back to a T-mobile store and they will give me a brand new phone not a refurbished phone. Took it in and did not get another phone. Still have the crappy replacement phone that does not work.

Assurant response was Great! My phone replacement arrived faster than I thought. They send me a new SIM card that T-Mobile had already in their records just waiting to reactivate it and good to go! Thank you for the great and professional service.

I had originally filed for a lost phone. However later we had found the phone. I called Assurant and they forwarded me a label to return the phone, which I did. Basically, everything went smooth returning the found phone. The representative was great. However I have not received a refund yet! I would like refund, Please help!

I have waiting already more than 4 weeks for my device and it was missing from Ups. Now I have to wait 15 more days for that and be with a device broken meanwhile I paid for insurance and still with not device.

It was just horrible. Had to ask to speak with a manager to resolve an issue and it still was a problem to keep repeating myself. And what is the point of insurance if you still have to pay 100 of dollars.

My replacement phone order was filled expeditiously, service was great. I contacted Assurant customers service and the service representative was courteous and assured me I would be taken care of. I received my replacement by next day delivery. Five-star service.