Assurant Phone Insurance Reviews

I bought my new iPhone by paying in full and through T-Mobile I added Assurant company's insurance to it. When I lost my iPhone the company denied to approve my claim. I keep calling to company and fulfill all requirements. Still my claim has been denied. When I called to customer care they don't even give reason for that. I Will never buy insurance from this company. I lost my iPhone and also wasted my money by paying for the insurance for it.

I got refurbished phones as replacement. My eyes are puffy and my voice is gone because I was on the phone with Assurant and T-Mobile for countless hours being bounced around like a rag doll. I spoke to at least 17 people between 11:30PM and 3:30AM. I was spoken to with sarcasm and disrespect. I had the phone hung up on me on numerous occasions by both T-Mobile and Assurant. T-Mobile reps sounded like they were from the Middle East somewhere and although some of them tried I couldn't understand what they were saying if my life depended on it... and in this case my phone depended on it.

Purchased insurance for cell phone through Sprint. After having phone for 6 months, phone stopped working. Had insurance on phone. Included in payment to Sprint. Told a replacement phone would be sent with packaging to return defective phone. Returned defective phone as instructed. Sprint advised Assurant billed me $200 for the deductible to replace defective phone. This can't be legal. This company has you return a defective cell phone so they can refurbish it, resale it to another customer and you get charged a $200.00 deductible because you received a defective phone from them. Sprint & Assurant profit from you returning their defective product. I would love to have a class action lawsuit filed against Assurant & Sprint. They are in this together. Both profit off the sale of Sprint's defective product.

I contacted T-mobile insurance provider Assurant team. I paid insurance from 12 $ to 14 months and when my device lost I contacted them and as per their requirement filled all the mentioned information and as per their guidance they mentioned to wait 5 business days. After that they mentioned contact by post mail to there given the web address and nothing mentioned. Assurant, Inc. 676 E. Swedesford Road Suite 300 Wayne, PA 19087. And I requested letter but they replied after 2 months and not helpful... The baddest company. No one helped me out and their policy document also wrong. Assurant Inc is cheater company. And they are cheating simple small customers like me. Please help like this and make some law to help customer on these situation.

Assurant Solutions did not help me at all. I have been paying for phone insurance for years but they decided they cannot help me just days after losing my phone in the airport. Their Customer Service has left me furious. They were rude, disrespectful and even hung up on me. They failed to do their job and I will NEVER give them my services again. This company is trash I advise you to not use if you have the option. They will steal your money without even giving you a clear explanation. Take your money elsewhere or don’t buy phone insurance. With the money I spent on insurance these past two years I should have just saved up and bought a new iPhone but now I am phoneless and out hundreds!!!

T-Mobile automatically deducted 209 dollars from my account without my authorization. As per T-Mobile it was to pay for the replacement phone that I mailed late. I tried reasoning with the T-Mobile representative that I had not authorized the deduction from my bank account. Their response was that they had started the process and I would receive a text stating they had returned the money to the account. Two weeks later I call back again. The second time they stated that they did not have any information about my phone and that it will take them 10 days to find out if the warehouse received it.

I've never had good experience with Assurant Solutions. I usually get a phone that doesn't work and needs to be returned again only to have to get another phone that doesn't work as well. A couple times it's taken a long time to receive my phone, and they aren't very good with communication. It's more frustrating to deal with them, than with a broken phone.

I have always had the insurance on my phone, I have a 16-year old, and a sick mom in California and I need to keep in contact with them. When my son's phone was stolen or lost (not sure which) my relationship with Assurant went downhill. Keep in mind I have 4 phones that I pay $15 a month per line and a 175 deductible. Basically over the two-year life of the phone I have paid for it several times.

After paying Insurance on my iPhone for 1 year. My phone had a small crack that happen back in August. I reported it to T-mobile. They said I didn't have to do nothing because I wasn't requesting a new phone. Finally the phone goes out. I try to make a claim. They denied saying it's too old to file a claim. I was transfer 3 times. On hold for over a hour before the manager who got on the phone was even more rude. Service horrible. Felt like I wasted my money for a year.

ASSurant is their name -- WORST SERVICE EVER! This company is TERRIBLE! They won't guarantee that I will get my same color of phone back, and I'm almost positive I will get some janky refurbished phone back. I called T-Mobile and told them to partner with ANY other phone insurance company in the world rather than ASSurant -- they are the worst!!! I had to choose 1 star for the review, but I wish there was a negative star choice. RIPOFF!

I am partner in a large business with 5 premises around Kent. We have 8 phones around the shops and on-road staff. These phones have been purchased through Vodafone and the contract quite clearly states who has authorisation to amend any of the contracts. We purchased 'Vodafone rapid care' to receive lost or broken phones within 4 hours! Brilliant idea, shame Assurant take 3 days to anything and never get back to you, ££££s of business lost. Assurant refuse to change any contract until the main owner gives authorisation. The owner who has never withdrawn or purchased a phone himself, it has always been the department heads.

I put a claim in on a phone I had lost which I found later. They told me just to return the new phone and I would get a refund. I been calling for a month now and they keep giving me the runaround. Says my bank got the money on Nov 23 but when I call my bank there is no money. Supervisor was super rude and nasty to me and now on Dec 12 I still don't have my refund. They basically robbed me.

I've had this insurance for over 5 yrs. My phone wouldn't load past the LG screen. Filed claim 3 times, every time they denied it. In the end, I had to call T-Mobile to get them to accept my claim. It has been so long since I had used my phone, T-Mobile refunded my last month bill. Now, it's been 3 days still no phone. DO NOT USE ASSURANT. This company will have you feeling like you're being taken advantage of!!!

I went through Assurant in order to put a claim on my missing phone. The turnaround took 3 days for me to receive the device. The phone received was in a terrible condition (dings and scratches everywhere). It literally looked like someone else send it back and they just shipped over to me. However the case, when asked to send me another one they were kind enough to say Yes. The problem lies with the fact that I have to send the old one back, and they have to make sure its on the way, prior to them sending me the other one. This would leave me without a phone for a whole week and even more depending on the quality of the new device (not much faith at this point). Even though I offered to put a cc on file they were not interested. After a few supervisors they just put me to someone's voice mail and never got a callback. I have been paying warranty for 2 years ($12.00 monthly) and a deductible of ($175.00). Its truly not worth it.

Assurant, after MANY, MANY calls to get my claim resolved, continues to tell me that my claim is being rejected because they don't have my IMEI number. Hello, it is on the back of my iPhone 7 Plus box that YOU say you have a picture of and that I sent to you 3 different pictures and angles, and I have told you numerous times is right on the picture that you say you have. I have sent them HIGH DEF pics of EVERYTHING they need. Now they say they can't read the number because it's blurry. Per their request, I sent it to my own email AND my finances email and even SHE can see it plain as day. OMG these people are killing me. I am going to be extremely upset if I keep getting the run around and don't get my refund. I paid my insurance. I want my check. Crazy, even this Louis guy who was so nice said he was putting it thru because he said he had what they needed two days ago. T-Mobile or Assurant, please resolve this.

I purchased two phones from Gazelle and Assurant policies for them through Gazelle's website back in October (6th and 13th). I had to return them (wrong phone/defective) and got my money back from Gazelle - no problem. Assurant, however, assured me that they would send me checks and they would arrive at about 14 business days. It is now almost DECEMBER and I still haven't received my refunds! I keep calling and they said they are reaching out to accounting and that they will try to call me back. I've heard them say this multiple times with NO call backs. DO NOT BUY FROM THESE SCAM ARTISTS! They do NOT intend to EVER refund you for anything!

Today 11/21/16 I called Assurant to make a claim because the screen on my phone started freezing. After filing the claim I was told I was not approved. Why? 2 claims per 12 months I was told. Okay. I had a claim 11/1/15 and 6/4/16 but it's been 12 months since the first claim so I do qualify. Yes but No. Here's the loophole that led to the dead end and a now non-functional phone even though I paid Assurant faithfully for over 5 years. While speaking to the rep I was asked when the damaged occurred? I replied my phone sustained a small crack around 9/19/16 but has been fully operable until today. So to railroad me the rep put 9/19/16 as the claim date instead of 11/21/16 (actually claim date) which put me over the limit for claims.

I recently filed a claim to have my cell phone replaced. The company charges $175 a month to replace you your phone and to send back a refurbished phone. You also have to pay $12 a month to T-Mobile for this sorry insurance. After filing my claim, I am told it will be 3-5 days before I can receive my replacement phone. The money was taken out of my account immediately. I don't understand why the process is so long to receive a replacement phone.

All in we pay $30 a month to get this insurance for our 3 family phones. A couple of years ago I broke a phone and was able to file the claim through T-Mobile but recently my son broke his phone and now found out we have to file directly with Assurant. We have filed the claim 5 times over the last 5 weeks and they still have not approved it. Every time I talk with them they say it'll be a approved in 24 hours but hey, guess what, it isn't... again. I just spoke with them and got the same answer. What a racket!!! Five weeks and still no replacement phone on a valid insurance policy we've been paying in to for 3 years. At one point a representative told me it's not covered because it's a Samsung phone, yet we've never owned anything but iPhones. Ridiculous but try convincing a representative who is insisting you have a Samsung. I'm canceling this as soon as we can get the new phone - if we ever do.

I was denied insurance on my phones because I did an upgrade or a JUMP with Tmobile. Basically they told me am screwed, nothing they can do but pay for the entire phone. So after speaking with 2 manager in the period of 30 days. After my insurance that Tmobile provided they denied it twice and needed to pay Tmobile $250 to take the phone or pay the phone in full. I have tough of closing the entire account, but every time I try the person on the line speak too much and is an unconformable conversation.

We had a phone stolen by a store employee while it was charging. Security video revealed the employee who had taken the phone. The phone was taken while we were vacationing out of state and it took 3 weeks to work with the store manager, have the manager retrieve the phone and mail to us. I contacted Assurant after I had possession of the phone and they told me that I could keep my phone that was stolen, return the replacement phone, and they would credit back the $175.00 deductible. I tried to connect my phone to the network but it would not connect, then contacted Tmobile and they informed me that Assurant had blocked the network signal for the phone.

This company has gotten so bad in the last few years. In May my son dropped his phone and cracked the screen. I called Assurant to file a claim. I waited several days for them to send me the shipping label to send the phone to them. In the meantime I went to the Apple store to see if it could be repaired faster and cheaper than Assurant. Unfortunately I somehow lost the phone somewhere between Apple and home. I called Assurant to advise them that the phone currently with a damage claim had been lost. We proceeded with a loss claim that apparently never went into their computer system. They maintain that the phone claim was for damage even though they have the form that I filled out stating the phone had been lost.

Lost a phone and I went to Assurant online to file a claim on a Tuesday and on Friday I checked up on the claim. Apparently it was denied and I was not emailed, called, or texted. I put the wrong model which I agree with and understand why it was denied. But the fact that I had to look up the claim to find this out is what really grinds my gears. If I hadn't checked up on it today I would have to waste another day or two waiting for the phone. Now it's in a 24 hour review process so I will be getting my phone on TUESDAY. I would give this company a 4 or 5 since I've filed a few claims and the phones come very quickly. If you're going to file a claim make sure you speak to a representative. Do not do it online.

My T-Mobile iPhone 6s phone was damaged on 9/17 and I submitted the claim online the next day. It has now been two full weeks and I have not received a replacement phone. I have called the customer service line multiple times to follow up. They claim that someone in a different state made a lost/stolen claim on my phone on the same day and now they have to do a fraud investigation that could take up to 10 business days. Every time I call I'm told 24-48 hours my phone will be in the mail and when I call back again it's another 10 days. I am very unhappy with this service. I pay every month for insurance and have to wait a ridiculous amount of time and still no clear answer on when I can expect a new phone.

I called Assurant who is the insurance provider for T-mobile??? on Tuesday, Sept 20th to have my iPhone 6 Plus replaced because my screen was extremely cracked and went black (could not use at all) because when I processed the claim online it mentioned that my claim could not complete without having to speak with me over the phone... Okay so that was the first thing that pissed me off because I didn't have another phone with me at the time to make an outbound call so not only did I have to wait a few hours to place the call but then they said they NEEDED the IMEI number which I had already advised the rep I can't provide that info beside my screen went completely out on me.

In last five years I claimed 3 times. Each time I paid $175. I think I am only one in this form who is giving Two star. Rest of all people given 1 star. Two star because they have at least a system to exchange broken phone with new phone. Problem with Assurant company is that they treat everyone same way. If you will lost your phone or broke your phone then each time they will charge $175. Every month we pay $7-$13 for insurance. If phone is broken then they must have to charge less than lost phone. They take back the broken screen phone. Therefore if someone claim for lost phone then he feel somewhat better than if someone claim for broken screen phone. Because in less than $175 we can change the screen from repair shop. Overall it is not worthy insurance.

My Son broke his brand new Galaxy Note 5 (fighting with his sister). We made him work to pay the 200.00 it cost to replace it, this took a few months and he went without using the phone. We finally went to make the claim to have the phone replaced and we were informed that because the phone has not been used in 90 days it is not covered! I didn't realize the insurance stopped with non-use because I continued to pay for the plan. I am going to drop all of the Jump Insurance on our phones and pick up SquareTrade. If we lose it, it will not be covered under squaretrade but at least I know what I am paying for!

If I could rate them 0 I would! I have T-Mobile and my iPhone 6s Rose Gold was stolen so I filed a claim and I had to pay the 175 deductible for my ROSE GOLD IPHONE. 3 DAYS LATER I receive a GOLD iPhone. The shipment paper said Pink iPhone not GOLD. I'm extremely upset and I call Assurant and they tell me that they are not liable. So you're telling me I'm paying insurance for a ROSE GOLD IPHONE for no ** reason because they're going to send me whatever the ** THEY WANT?!! HORRIBLE.

To my friends and family. These 2 companies are the worse you can deal with. No matter how much you pay for phone insurance they find a way to screw you over. First of all T-Mobile has the worst reception ever and when I lost my phone Assurant Insurance tried giving me bull excuses why it won't cover. Be careful. They will just screw you over. I paid a good amount for insurance and these is what they come out with. They just keep giving me the runaround. To call T-Mobile then call us back.

My iPhone was tossed in to the toilet by my toddler yesterday. After initial shock I was happy we have insurance through T-Mobile so I ran over there as soon as possible. I knew this was going to be a headache once the T-Mobile guy doesn't actually handle the claim himself. He just had my dial the same old 1-800 number and had to wait and wait. Once I got someone on the phone to file a claim the gentleman which I could tell probably did not even graduate HS, took my CC number and promised I would receive my phone in 2 business days. Well 2 business days falls on a Saturday. I asked him about 5 times if we was sure it would be delivered on a Saturday then "yes ma'am" he repeated.

Called Assurant to file a claim on my Note 5 phone that broke. Did everything I needed to do to have the claim accepted and shipped to receive by next day which would be Friday. Well the rep filled in a date because my son wasn't sure when the phone was broken and then emailed a form for me to sign since I'm the account holder. Well the rep had put the wrong phone on the form and we didn't catch it 'til after it was faxed. My son immediately and now we're on our second rep. She said, "I'm sorry we can't change anything. We need to start a whole new claim." Take note this fiasco started at 840am. We asked to speak to a supervisor and we were given yet another rep, 3rd one. They said they couldn't change anything and the call supposedly was dropped.

I filed a claim on Thursday, made the payment, got confirmation and said I'd have my phone next day. Saturday comes around and still not phone. I called them and they said the payment didn't go through. I told them to run it again on the same card and went through with no problem like the first time. I asked why no one called me and they just apologized and said I'd have my phone on Wednesday. I told them the importance of having it by Tuesday since Monday was a holiday. I asked the representative, Stephanie at extension ** to have Supervisor call me on my husband's phone that day and said she would.

I've recently lost my iPhone that I got when I joined T-Mobile. When you start leasing a new phone T-Mobile automatically signs you up for their partnering insurer, Assurant Solutions which I've been charged $10.00 monthly for. After I lost my phone I've been given Assurant's phone number at T-Mobile store and instructed to file a claim through them which I did. I got a refurbished device from them that turned out to be unusable. The touch screen isn't responsive to touch, power on button doesn't work, the phone keeps taking pictures and has time flashing at all times. T-Mobile initiated a warranty exchange for the unusable device that the insurance they provide their customers with sent me. The experience was a nightmare and I'm dreading getting another refurbished device.

I can now believe all of the bad reviews on this company. No quality! They took a couple days to replace my phone and that's why I give them 2 stars. I am definitely canceling though because a replacement 6S iPhone was sent to me busted. There was a bend and gap between the glass and main frame. One of the buttons was chipped. It was the wrong color. And they never responded to my email about it (going on 7 hours). It's just like the health insurance in this country! Is this ObamaPhone Care?

I usually don't write complaints about anything, but I am really upset with my entire experience using T-Mobile and Assurant. I switched over from AT&T thinking I would save a couple of dollars a month. When I received my phone, I did all the updates for it and noticed that the temperature got real hot. I didn't think anything of it. The next day, I actually started using it and noticed that it flickers off and on after flashing a green screen. After pushing the on and off button a couple of times, it would temporarily fix it and allow you to use it but it was still annoying. After about a week, I sent in a claim through Assurant and they told me that it sounded like a mechanical failure and to go the store and troubleshoot from there. Since the phone was still semi working, I took my time actually going to the store which in hindsight set me up for failure.

For the first time, I needed to use my mobile phone insurance to get a replacement phone. I'm with T-Mobile, and they contract with Assurant for their phone replacement program. First, the "deductible" for my "insured" phone was $175. Gee, don't do me any favors. When your deductible is more than 25% the cost of a replacement, that right there screams RIP OFF!!!

The replacement device sent was defective and did not connect to WIFI. I took it to T-Mobile store and they agreed and called Assurant to get the replacement device replaced. Assurant sent me a non working lemon. To make things worse, it is taking over one week to get the defective replacement replaced and am being charged an additional $5 for replacing a defective replacement. Why would I ever recommend such an expensive PHO when it is unresponsive and inefficient? It is Friday, August 12th and I filed my claim two weeks ago and still do not have a working device. Despite having paid the very expensive t-Mobile JUMP insurance I had to pay $175 and received a non working defective replacement. Why such horrible service! Why did Assurant send a defective replacement?

My iPhone 6 received water damage. I have insurance through USCellular and went through their insurance carrier, Assurant Solutions. I pay insurance every month, but I had to pay a $175 insurance claim to have a replacement phone sent. The replacement phone was refurbished. It came in a box that had been opened without any of the "extra" items that come with a new phone. I activated the phone on Friday. Less than one week later, when pushing the home button, the entire screen shattered. The phone had not been dropped or damaged in any way. I took it back to USCellular and a representative examined it and agreed that he could not see any physical damage. He also said he had never seen a screen shatter that badly.

I cracked my iPhone 6 Plus screen. The phone was still functional, but cosmetically damaged. I've been paying for T-mobile phone insurance for two years so I figured I will just pay the $175 and get a phone without a cracked screen. I submitted a claim, the claim was approved, and I then paid the $175 deductible to receive my new phone. The phone arrived a few days later, not overnight like they said. They sent me a refurbished phone without being properly stored in a phone box. I thought that was weird, but I was still happy to have a phone without a cracked screen. After I turned the phone on, the screen kept flickering and I could not key in anything. They sent me a broken phone!

I am currently a T-mobile customer. My Samsung Galaxy Note 4 decided to have a fit and completely konk out on me. There was clearly an issue with the firmware, as it wouldn't even boot properly. I decided to order a new phone (Note 5) since it only cost me $69 to do so instead of paying nearly $200 for a refurbished insurance replacement (highway robbery, seeing as how I pay for insurance monthly and never had a claim.) Moving along... Assurant issues me a prepaid shipping label, tracking number, etc. Before I return the phone I did a factory reset as well as disabled my Google account. I made sure it was wiped clean and that my account was no longer connected, as they tell you that anti-theft MUST be disabled before the phone can be considered for reimbursement.

I would like to first say what crooks. 1st time I've ever had to make a claim. I pay $12 a month (on multiple devices) plus a deductible of $175 to not be insured for what I purchased. I received my replacement phone and it was the wrong color. I called and the first gentleman I spoke with told me "if you damage a tire in an accident you will not get the same brand of tire, it will be a replacement to get you down the road." Then when I say "if I get into an accident they wouldn't replace my door with a blue one if my car is white." Makes no sense.

I was charged as much as the phone costs refurbished from a retailer as the "deductible" ($175). I shipped the broken device back to Assurant using their packaging and their label provided. They claim they never received the device and are just going to carefree charge my account another $200 for an "unreturned equipment fee" despite the fact that I did, in fact, give them the broken device back. The tracking number they have that they claim to have utilized for my device was never paid for to USPS, or used, so they've obviously made an administrative mistake, but instead of correcting it, are going to charge a customer TWICE the value of the phone.

I broke my phone and T-Mobile advised I needed to call Assurant to process a claim. I called and was in the middle of processing my claim and the rep kept muting me when I was talking. I kept asking her to stop muting me and that I knew what she was doing. She finished filing the claim. She gave me no claim number. She said she was emailing me the information. Waited 24 hours and saw nothing. I called T-Mobile back and they said that unfortunately they can't do anything. She did get me the claim number. I was able to log in and check the status. Well EVERYTHING was wrong. The address, the phone number, and the email address. I had to correct everything online and submit the claim. Oh but they were quick to take my $175.00 from me. Here we are 3 days later and still no phone. I am so unhappy with company. After I get my phone I am canceling this insurance I pay every month. It's a joke!

I filed a claim on the 26th of June 2016 and a device was shipped to me which UPS claimed that they delivered yesterday (28th June 2016) at my door. But I never received the device! I called Assurant to report today (29th June 2016) and was told that I have to wait for 14 business days before I hear back from them on the result of their investigation. The agent and Supervisor that I spoke with on the phone were very rude, insensitive and unhelpful.

I had to give a 1 star but they deserve 0. This company is a joke. My son's iphone malfunction, so I called for a replacement. It was a 150 dollar deductible, which was taken from my checking account within seconds. My son managed to get the phone working again so I sent the new phone back for a refund. Now this started may 16 and as of june 28 I still have no money back!!! I have been lied to over and over again, each time I called the story changed. The money that was taken from my account is now going back to the person that did not pay for or have anything to do with the claim. I asked over and over again if this money was coming back to me, and I was assured it was... Needless to say after a month and half I will not see my 150 dollars. My son's 16 birthday party has been cancelled due to this company's HUGE mistake!! They sure don't know what they're doing! I suggest not doing business with them. Just been scammed 150 dollars.

When trying to file a claim for my wife's broken phone on the Assurant website, I discovered that their website was not functioning properly. You could not edit the shipping address field. It was stuck on whatever the billing address was listed as. I tried getting out of the page and back in and still nothing. I tried going to the final page to review/edit my order info and got the same result there. You cannot edit the shipping address. So I did what any nerd in a hurry would do. I went into the source code for the website and edited my shipping info there. Then I got a confirmation with that correct address and figured that it had worked. NOPE! They sent the phone to my billing address. Then when I called to try to have it rerouted, I get attitude from the lady on the phone who was claiming that she's, "Sorry that I entered the wrong address..." My reply, "Your manager, NOW." Her manager was just as incredulous and disrespectful as the lippy subordinate.

So recently, I went out to Ohio to surprise my little sister for her high school graduation party. During her party my phone went missing. We all looked for hours and nothing turned up. So at that point it was a lost/missing phone. But either way I no longer had possession of my phone. The next day I went to a T-mobile store, the gentleman there told me all I had to do was call them and they can OVERNIGHT me a replacement! (Mistake #1 don't tell someone in store your phone will be overnighted if it won't!) I was like awesome OK! I was going to have to pay $175 for an iPhone replacement. So I go back to my dads house and call them. The gal on the phone said that it wasn't going to be overnighted and that I had to fill out paperwork that she was going to email me.

Beware when you send a damaged device to Assurant. They are scammers. Everytime you call you get a different person and a different story. On February 12 I made a claim. Got replacement on February 13. Sent the broken device Feb 15. All was good. I kept the tracking number they sent me just in case. Package was delivered on March 17. Here is when the nightmare begins. All of a sudden on my April statement I get a $408 charge on my tmobile account. I called assurant 4/24. Story was got the package, no phone inside. Open a case with usps, get a case number, give assurant the case number and all will be fine. 4/26 gave assurant case number. Spoke with Jen. "It will all be taken care of." Wrong. May statement still had the charge. Called assurant 5/11. Spoke with Alexis. His exact words were "we found the phone. Phone is now on the system. You don't owe anything."

I have T-Mobile and Assurant coverage on my iphone. I am extremely disappointed in the service and will prioritize paying off my iphone in the next few months so I can leave T-Mobile just to let them know how terrible Assurant is. When you purchase insurance for a phone, it is so that when your phone breaks, you can have a new working one. Not only am I unable to replace my phone in store, Assurant has put me through the rigmarole of having to submit a "legal" document online, which they have now rejected.

A few months ago, my husband attempted to file a claim for broken charging port but he was denied as he was not the primary account holder. He returned to the phone company which stated that they expected the Assurant to give him a difficult time about this common issue and they encouraged him to purchase a $50 charging port which he did. The problem is that when he is driving the phone will not remain on the charging console and the phone loses charge all the time. I called Assurant today to file the claim and they asked me the date the device broke and I stated that I did not know. I guessed that it was sometime in March but I was unsure. I said just use February 1, 2016. I said that my husband attempted to file a claim but he was denied. She processed the claim but we were denied benefits because it was past the 90-day period of when we are allowed to file the claim.

First off let me say T-Mobile should not ever use Assurant as their replacement/repair service. Assurant is the absolute worst company I've ever dealt with and I've dealt with quite a few but Assurant is by far the worst. I had request a replacement phone for my iPhone device over a month ago. The package shipped via UPS and was said to be delivered. UPS said they left it on my front step. I contact UPS immediately to see what happened. Get the run around and then they said they'd put a tracer on the package. No follow-up from UPS. I then contact Assurant. They tell me they have to put a tracer on the package in order to replace the lost device. However this takes 10-14 BUSINESS days. Now I wait. Still no contact from either Assurant or UPS. Finally about 10 days in I contact Assurant and they say my claim is complete. I asked to speak with a supervisor because it's the same scripted assistance that amounts to not much.

I have had T-Mobile for a long time and have the Assurant coverage. Had have several calls to the Assurant company today one lasting about half hour and they told me, "systems were down, call back within one hour". Called back, went through the same questions then put on hold several times, was promised no more interruptions next call back if I had my serial number but not true. Supervisor would not talk to me saying it was after 7:55 pm when initial call time was 7:15. It doesn't pay to have this insurance if we cannot get our services met.

I dropped my LG Leon a week ago, cracking the screen and causing content in texts to jump. I called Assurant a few days later, explained the situation and started a claim. Representative was helpful at first, at same time explaining their computer systems were "problematic" that day. I provided every piece of info. asked of me over and over and over during the course of a 45 minute call made from a local T Mobile store. When it came time for payment of my 20.00 deductible, I was told my bank card was invalid! Payment not accepted, yet when I did the e-check method from the same account it worked.

This is a disreputable company. They demand a $175.00 deductible to send an old broken phone as a "new" replacement. They require that the original broken phone be returned to them where they fix it and resell it to another Schmuck. Completely unethical, possibly illegal. Double dipping at the least. I cancelled my policy and unfortunately I have renters insurance through them as well which I will also be replacing immediately.

I broke my phone 30 days prior to being eligible to make another claim (2 per yr max). Claim denied. Tmobile store rep said, "Get a loaner and make a claim after the 12 mos date, return loaner." Did that. Assurant denied first saying claim for that date already filed. Changed date and filed again. Denied. Said the phone covered was the loaner phone on account. Three denied claims. Assurant says Tmobile misinformed me. TMobile service rep on the phone was able to set me up with a better phone for a discounted price equal to my Assurant deductible. Yeah TMobile, BOOO ASSURANT. Cancelled Assurant.

I've been paying for my phone insurance for almost 5 years. I have only been able to use a claim once. Their policy mentions that a customer can only file 2 claims within 12 months. My last claim, I canceled and received my deductible back from Assurant but now they are claiming I've exceeded my claims for the year even though my last claim was cancelled. I am completely disappointed and outraged by their policy.

I purchased an iPhone 5s from T-mobile when it just came out and had Assurant as the insurer. On November 2015 my phone got damaged, and I called Assurant, and they sent me a new phone, and I sent them my old phone. I paid the $270 fee, and a few days later I realized that the phone was badly assembled, and the screen was popping out. So I called them, and they told me that the seven-day verification period policy has passed, and they couldn't do anything about it.

My iPhone 6 plus was insured with Assurant through T-Mobile. Despite that I have been paying for $10 insurance fee each month, when my phone was damaged and I made a claim for compensation, it was denied. The reason for the denial is ridiculous. I was told that my phone was not covered under their mysterious conditions and terms, despite that I have been paying $10 insurance fee each month, and the Assurant and T-Mobile have been collecting the insurance fee!

I called to get the phone replaced under warranty due to its problem and lo and behold I was told that the phone will be replaced with a different one and not the one I have insured with them due to they don't have my kind of phone. So I search real quick while on phone with them and found that the phone they were going to send out can be purchased at multiple stores from 80.00 to 110.00 and yet my deductible is 150.00. Now does this make sense to anyone? Come on now really!? So I pay 12 dollars a month for insurance and I pay a deductible of 150.00 (remind you now I've been paying insurance for this for over a year and a half which adds up to $ 216.00). So now 150.00 + 216.00 = $366.00. What a fricken joke this is. So here is the thing. Now I've read all the complaints and reviews and I have a client that is a business lawyer and I have advised him of this too. It's time to fight this low down company!!!

I received a new phone when mine was damaged and followed the return procedure exactly as put forth by Assurant, which included putting the package in my mail box for the carrier to pick up. The package never made it to the post office and therefore was never scanned in. I had a tracking number which was useless since it never was scanned into USPS. I called Assurant who told me to go to the post office and file a complaint. The post office said it had to be done online. Without a valid tracking number you can't file online. Since the package never was scanned in I was in a no win situation.

Bottom Line. I called you guys today to follow up on the claim which I made last year. Last year, the rep told me that I would be able to get my mobile phone back if I paid the deductible after my one year period got over. Now you guys are giving me a different story altogether. The customer reps working for your company have no knowledge about the policies. They give false and fake information. In the end, because of your lies I would have to suffer a 800$ loss which I would definitely not just let go like that. The customer reps supervisor also couldn't help me out after being on the phone with her for almost an hour. They keep on circulating the call here and there and keep you on hold.

The insured phone was dropped into a snowbank, disappeared. Two days later we called Assurant to replace, paid 175 deductible (for phone worth maybe 250?) - they said it would be received in 48hrs. One day later snow partially melted and old phone revealed - and it still worked fine! (Galaxy S5 is waterproof! - who knew?) Called Assurant to cancel claim but they said phone was already underway. SEVEN days later the phone made it the 80 miles it needed to travel from where it was shipped (York, PA). I called to get a return address label to return it. They said they would email a label. Email never came. Called again to get label and this time I got a FedEx barcode emailed with a "print here" button that only revealed an empty screen, no label. Meanwhile, Assurant turned OFF the old phone (8 days after claim filed, one day after new phone received- why?!).

ALWAYS, ALWAYS, ALWAYS SEND BROKEN PHONE BACK TO ASSURANT WITH A TRACKING #. We have used Assurant for years through various cell phone carriers. Every time we have made a claim, we get a letter a few weeks later saying they never received the returned phone. I have to call them every time and tell them that we did return it, and every time until this last claim, they have shown that they did indeed receive the returned phone. Well... because we just don't trust them, we always send the phone back via FedEx with tracking #.

I filed a claim with them to get a replacement for my broken phone which had a cracked screen. I got my replacement and sent the old one back to them, and when I was using the replacement phone's camera it was shaking and something sounded loose inside. When I called to let them know about what happen they said, "Well, in order for us to replace it, you will have to pay again the deductible when they send a defective device," and they were rude about it too and they gave me no other choices but pay the $175 again. This company is not so good after all. T-Mobile should consider switch to a more professional one and to some that knows how to give decent customer assistance.

I have been a client of T-Mobile for the past 9 years and broke my brand new phone. Let me say I only had this phone for one month. I Submitted a claim and was told to wait one day and it would be at my door the following two days. I ended up waiting five days to find out my claim was denied and after speaking to 3 reps and 2 supervisors they did not want to grant me a replacement. I have never dealt with such horrible customer service (Assurant Insurance). Thankfully T-Mobile did a great job in offering me a NEW phone for a fair price (Mel was a great customer retention Agent). T-Mobile needs to get rid of this insurance and get someone better to represent them.

My daughter's iPhone was stolen Dec. 7th, 2015. Assurant Solutions Customer Service Rep was very nice and efficient. We received the replacement phone within two days. I thought the problem was solved. My daughter, who is a perfectionist, began immediately complaining that the phone was a slightly different color, by the next day she added that the buttons felt loose, and the Apple emblem was raised instead of flush and felt like it would come off. I thought she was just being picky. Luckily we had a problem setting up the new phone and I took her to T-Mobile for help, and while there I asked to see the same model iPhone.

Placed a claim for my broken iPhone 10 days ago with no response whatsoever.. no email, no phone call... nothing from Assurant. I looked online every day to track the claim and all it said each time was that they were "processing" the claim. I sent 12 emails over the course of a week with no response. I was finally able to get a human on the line that was able to "process" the claim. We will see if the phone arrives tomorrow as promised. Also, $10 per month and a $175 deductible for an iPhone is ridiculous. T-Mobile already has the worst coverage and now I know they have the worst insurance also. I will be switching back to Verizon soon.

I placed a claim and got a new phone through Assurant only to find my old phone. I asked to send it back for my deductible back. They said yes. I sent it back and never received my deductible. I was then told it's because I sent the wrong phone back. Even worse, they told me the moment anything comes into their warehouse it becomes their property. They will not send my old phone back to me and will not give me the deductible until they receive the phone I paid the deductible on, leaving them with 2 phones for the price of one and me without a phone at all. Sending a letter to them did no good either. I received the exact same response in writing from Assurant Solutions. I will NEVER do business with a company who uses them as an insurance company again.

This insurance is nothing short of a total scam!! I have been paying 15.00 per month per phone for insurance on 6 phones and 2 iPads. This doesn't even include my company phones. When I called to file a claim we were denied because we have had 2 claims in a year and 1 of those claims was denied, but counted toward my 2 per year and then the agent proceeded to tell me that it is 2 per year on all the phones on the entire account not each line. She said even if I had a 100 phones it would only cover 2 incidents a year and an incident is a claim whether accepted or denied! I have now cancelled all my insurance on all my lines and will tell everyone I know that this is the worst idea on the planet to make someone a ton of money for doing NOTHING!! The only thing good that came of this is that I now can save over 100.00 per month to not buy this service!! Avoid it at all cost, they suck! I feel like I have been totally swindled!

They don't even deserve the one star. They provide the worst services in the world. I lost my phone and I file a claim and they told me to give a another one in 1 day but it's 8 days pass and I still didn't get my phone. They told me my complain is under review but even the supervisor didn't know about the review policy and why it's gonna take even they don't care about customer. They don't have a manner how to talk with them. My suggestion, never insure your any belonging from this company.

This company does everything it can to lose your trust, irritate you and make you wish that you had insured your phone with another company. We're talking days and days. We're talking 10 hours on the phone. I won't bore you with the details. Insure your phone elsewhere.

Although T-Mobile has patient, kind, and helpful representatives, their alliance with Assurant has been quite disappointing to me. This 'insurance' was packaged with my NEW iPhone in Nov 2013 for an additional $10/month. The phone was paid off in Nov 2015. I dropped the phone while opening my front door after a walk in Dec 2015. After calling T-Mobile/Assurant, I submitted the $175 deductible to have a replacement dispatched to me.

Our Assurant Solutions story: Two girls go to a popular Nightclub (Surrender13) in Las Vegas at the Wynn Hotel, to celebrate one girl's birthday during College Finals week. Both girls had their phones stolen. The Birthday Girl, who must have had a different insurer reported her stolen phone incident to her insurer, and it was replaced yesterday. The second girl, in the middle of College finals week, was provided with poor or no communication, delays, and after almost a week, only found out that her claim was denied when a family member called and was told that he could only write a letter to some address to be given a reason why, but that College Girl's phone theft would be labeled "lost/mislaid," and denied.

I had the insurance (ASSURANT) through T-MOBILE. My IPhone 6 accidently slipped and the screen broke. I filed a claim ** on August 23, 2015. After sending the verification documents and paying the deductible ($175), I received the replacement device on August 25, 2015. As my phone was already paid off, I later switched my account from post-paid to pre-paid and cancel my insurance (I discovered I would have to pay a deductible to have a replacement). In December 4, 2015, I discover saw that the phone they sent me was faulty; the upper left corner of the screen was lifting off from the main body. So, I went to the Upper East Side Apple store (NY) to get it fixed.

On Nov 8, 2015 I went to drop off my in laws to the airport. We had to take the train to get to the terminal. While exiting the train my 2 year decided to run back in so I grabbed him really fast. My phone fell out of my pocket between the train and the train track and the security there didn't allow me to try to get it which I totally understand. He also was not going to risk to get it. When the train left, it was nowhere to be seen.

Upgraded my old phone through T-Mobile so I sent my old one through Assurant (they deal with trade-ins for T-Mobile). Assurant sent me back pictures of my phone saying that they could not give it back to me and they would not issue me credit where due.

I did a claim for a replacement. I got the replacement but when I sent the device back, got lost in transit. For some reason the postal office know nothing about it, but plot is they now are charging me for the device that I didn't lost and that I don't have it! Like is my responsibility if the USPS lost the device!!! No complaint about the USPS. These things happens, besides they were very helpful and professional in their customer service. Instead these guys they are not just charging me for something it's not my fault, they are charging me for something it's their fault!

First off, the T-Mobile rep that I dealt with said to get the insurance so that I didn't have to pay $200 for a cracked screen. So I bought the insurance at $8 a month. Then I cracked the back glass on my Note 5 2 weeks later. Why glass Samsung, why? Then I checked the Assurant website about a replacement. $175 deductible! The whole reason I bought the insurance was to save $200 if the glass cracked and instead I'm paying $175 plus $8 for the first month's insurance.

THIS COMPANY IS SCAM. My Galaxy S6 had fallen in the water. I made a claim - got my new phone. Sent my old one back. They sent me a letter saying they never received my phone and wanted $800.00 from me!!! Thank God my dad tracked this package and saw it was delivered on time to the right place. After calling all we got was ** saying they don't have our package until my dad proved that it had evidence of this. Then all of a sudden "Oh yeah we do have your phone"??? Keep your receipts people and make sure you have proof where your phone went. Otherwise this people will lie to you and take a lot of from you. This company is LOW.

I broke my phone so I filed a claim on July 18th and received a replacement phone. On August 3rd I lost the replacement phone so I filed another claim and received another new phone. During that time the resort I lost my phone at found it so I called Assurant Solutions saying I was going to be sending back the phone that I claimed as a lost device so I could get my $175 deductible back. They said that was not a problem and they sent me a shipping label. I sent back the device but never received a credit.

Very much not helpful at all. Still waiting on resolution, but looks like T-Mobile reps do not even have confidence in Assurant. I am very happy with T-Mobile, I just wish they would choose an insurer that was as interested in customer service as they are. Assurant's reps are not polite, not helpful, and I will be cancelling all insurance on all 3 of my phones once my current issue is fixed.

I called Assurant Insurance and was advised that I'll receive a refurbished device after losing my phone and spending $10 per month and having to spend a $175 deductible. The associate was careless and rude. I think it's unacceptable to send out a refurbished phone and to receive horrible customer service.

I have been with T-Mobile for 3 years, worst decision I've ever made and I should of went elsewhere after my 2 yrs contract was up. I've paid for this ridiculous insurance plan for $10 a month on 2 phones only to find out I have a $175 deductible that does not go towards the balance of the phone. 10/6 I put in a claim. 10/6 I cancelled said claim. 10/9 they received back the phone. Here we are on 10/20 and still I have not received my refund. I've been without a phone for 2 months and now they keep my money so I can't even get a new phone.

Okay, so I came to this website and read a ton of horrible reviews AFTER I had filed my claim so I was soooooo scared that I wouldn't get a replacement any time soon. I saw one review that said it took 3 months :0!! First off, I dropped my phone (Galaxy 6 edge) in water and it instantly turned off and never turned back on. So, I filed a claim online on Friday 9th of October 2015. Yesterday was when I read all of the reviews. As soon as I read them, I called to make sure that everything was going well with my claim. I had the best customer service experience with whoever was on the phone. A very nice lady. She pulled up my claim and approved it on the spot yesterday. And today at about 1:30pm, I received my phone. So far so good. The phone looks and works brand new. (I know it's not) But I am very Satisfied with the service I received. So maybe this company is changing their service up a bit. :D

I am so disappointed with their insurance that I will look for another carrier with a different insurance provider. Assurant sent me a faulty refurbished iPhone 6 128GB with glitches. With iOS 9 recently coming out I tried to wait it out and make sure it wasn't a software issue. When I started having more problems more frequently I decided to call Assurant. Assurant informed me I was 5 days late on using the warranty on the defective refurbished phone, and they wouldn't resolve the issue with me. I've made 3 different claims at $175 a piece in my time as their customer, that's $525 for them to weasel out of being accountable for sending me a junked out phone. In hindsight, I wish I would've read their overall 1 starred consumer reviews before letting them insure my phones.

I placed a claim for a damaged device (phone). I was approved for a replacement device and paid my deductible. The phone was supposed to be delivered the next day. I waited a week and no delivery. I filed a lost package claim through ups. A week later, they determined that my package was in fact lost. Ups told me they sent over the results to the shipper (Assurant) and issued a claim. I called Assurant solution and informed them everything they had told me. Assurant stated they hadn't received any update from ups about the investigation. Assurant then filed for further investigation. During this entire process I never received any feedback from Assurant. I had to call them at least twice a day sometimes for about 2 weeks and all they kept saying was that they never received an update from ups and couldn't do anything else. They refused to contact ups after I advised them to call them to find out the status of the missing package claim.

Do not use T-Mobile's partner phone insurance company Assurant. Not only is it not worth the 10 dollars you pay a month for only being able to replace a phone; by paying a large $200 deductible, and by requiring you to pay the phone payments in terms of the full cost of the phone, even if you're replacing a lost phone. Total scam and not mentioned at the start of the T-Mobile contract. Stay away from both companies. You do not save money by switching to the wretched T-Mobile cellular service, which barely works when it counts anyways.

I did request 2 claims for the last 2 months. They said my phone was not cover when the incident happen. Bad company to file a claim. They need to have a direct access with T-mobile to verified if the phone had insurance on the time of the incident. I went to T-mobile and they give a copy of statement standing my phone was cover on the date of the incident.

I contacted this company on September 25th 2015 and I was contacted by the company to confirm my claim. When the company called me I was told that my claim had been reviewed and accepted and all that I needed to do was confirm my billing information and I would be sent a new iPhone 6 Plus within the next business day which was said to be Monday, September 28th 2015. I did not receive an email with a tracking number for my package so I called the company on Saturday the 26th, Sunday the 27th, and again on Monday the 28th. Every time I called this company I was told a different story as to why my phone wasn't shipped, why my account wasn't billed and why it's taking almost a week to get my phone.

Insurance says equipment was used after I claimed it was stolen. I have copy of my call log and proof that it wasn't. They don't want to send replacement phone and that's their reason.

DO NOT TRUST THIS COMPANY! I had the worst experience with this Assurant solutions, seriously avoid it before it's too late! In other words, you're better off without an insurance. This is a total scam. So T-Mobile is partners with this company and they will automatically assign you to this insurance company if you want insurance on your phone. I accidentally dropped my iPhone in water so it completely stopped working. I contacted T-Mobile and they referred me to Assurant solutions. I knew I was going to pay a deductible for getting a "NEW iPhone" as they explained to me when I decided to add insurance to my T-Mobile plan. After making my claim, I waited phoneless for 15 days for the iPhone to arrive.

I have Sprint and paid 13$ a month for insurance and my iPhone 6 Plus' screen broke. I paid a 200 and a extra 20 so they can send me the phone the next day. Next day I receive a new phone - refurbished of course. Looks brand new but didn't charge so I called the insurance company - told them the phone doesn't charged so they said they will send me a new phone but I have to wait 3 business days so I said "I paid you guys an extra 20 to receive the phone the next day so can I have it by tomorrow?" They said no so I asked them to subtract that 20 that I paid from my monthly bill. They said they couldn't so they're robbing people's money and sending them broken phones. Wouldn't recommend getting insurance at all. Oh yeah and by the way they're sending me a different color phone cause they ran out of the color I have.

I filed a claim for my iPhone 6 plus. (My one year old son dropped my new phone in the toilet.) Two days later they send me the wrong phone. (This truly baffles me as only one phone on our family plan is insured, and that is my iPhone 6 plus.) When I call to correct the situation, the rep is somewhat confrontational with me. (Shouldn't I be the one that is pissed off?) I paid $8 to purchase a secure package so I can Fed-Ex back their phone they wrongly sent me. Called today to see if they received their phone back, was told they hadn't. (What a surprise!!!!)

My iPhone 6 was damaged and had to be replaced. I paid the $175 deductible to replace my 2 month old iPhone 6. After receiving their refurbished device, I immediately mailed the water damaged device back to Assurant in the envelope provided, as instructed. Received a letter in the mail today telling me they did not receive the old device, and that I had one more chance to send it to them before being charged the $900 fee for not returning it (for a $652 phone). I called customer service, who were unable to locate it in their system when they searched for it. I asked why they use standard US mail for the return, and got the response, "Yes, that is why many of our customers choose to send the phones back using UPS or FedEx, so this doesn't happen." The instructions are to return it in THEIR envelope by US MAIL! I obviously don't have another phone to return to them.

On 06/15/2015 I broke the screen on my T-Mobile Xperia Z3. Called Assurant to file a claim. Immediately they deducted $175 and I was immediately shipped my phone. (happy) Because of the damage I nor the local T-Mobile store could transfer my info, pictures from my old phone to my new one. Spoke with Assurant and requested a reimbursement. I sent the phone back overnight as instructed. After about 10 days, the money had not been deposited into my account. I call back to follow up. The representative said the reimbursement had not begun because I did not call to request one. I'm like, "I discussed it in full with the representative that instructed me to send it back!"

So I pay monthly for insurance coverage on my phone, great. Only to find out that T-Mobile doesn't repair phones. They either make you "Jump" and get a new phone or pay $170 to go through the insurance and get a refurbished one. Well I wanted to keep my galaxy s4 so I used the insurance. The first phone they sent me had no audio so I had to send it back. On top of that they were going to try and charge me an additional $5 to send me another phone. I told them I shouldn't have to pay more money out of my pocket when they've sent me a damaged phone. That's not my fault, so they waived it.

I purchased my mother a Samsung Galaxy 6 Edge for her birthday 07/10/2015. I go into T-Mobile, buy the phone cash and add insurance on the device. Couple days later she lets the phone fall in water. Got it water damaged, I call the insurance company which is Assurant Solutions. I'm use to using Asurion okay so I file the claim 07/15/2015. They tell me I need to fax in a claim affidavit. I fax the paper in once they never received it, I faxed it in again and they do not accept it, fax another one in and now the claim has to go 2-3 days in process.

My cell phone was stolen. I called them up and they said they would send me a phone. I gave them the credit card number for the deductible. The phone didn't come. I got one e-mail saying I needed to fill a form out. I never got this form in the mail. I called them up at a T-mobile office twice. They talked to the Insurance company, had me sign my name, and sent it off. The insurance company said they got my signature and I would receive the phone. Never got it. I spent hours on the phone with them. A lot of waiting. Then I got a letter saying I never contacted them. What a lie. These cell phone insurance companies are a rip off. T-mobile and cell phone offices need customer service at their offices. The last two times I went to T-mobile, they said we only sell phones. I am sick of cell phone companies.

So you call Assurant to make a claim for an iPhone 6 that had a screen cracked due to an accident. They approved it and everything, so after 2 days I got the "NEW" iPhone 6 and as I was looking at it notice that an slight difference on the looks of it. The one that I got from Assurant the Apple at the back looked brighter and the Apple looked like they put it on top of the shell and then looked at mine and the Apple looks like it's carved in and less shiny. So I didn't want to pay too much attention to that. I thought I was being a little picky.

Purchased an iPhone on 06/22/15 for overnight service and received the phone on 06/25/15 and overnight fee was credited back. Phone was broken at a BBQ on 07/04/15, called and made a claim and the replacement phone was received on 07/07/15. No problem with the timeline, my problem is I was sent a phone that doesn't even work. It looks great but it doesn't even come on. Just an apple sign and a ocean blue screen. Called Assurant and they directed me back to T-mobile. Spoke to a rep stating that I would be sent a brand new phone directly from Apple and the replacement is to be sent back to Apple so they can take it apart and find out why it isn't working. T-mobile should get rid of Assurant because they are giving them a bad name. It's rough going 2 to 3 days without your phone so I am thinking about going back to Verizon. When my phone broke I had it in two days and it was brand new and the deductible was way less than $150.00.

My daughter's cell phone broke, and we called our cellular insurance company, Assurant, on June 28. They said we would definitely have a phone delivery on July 1, and it would be delivered through UPS or FedEx and not USPS. I called in the evening of July 1 and was told that it was supposed to arrive on July 1, and I should call USPS and find out what happened. I asked them to make the call since I paid $100 replacement cost and $8.99 on each phone monthly, and I didn't want spend an hour on phone. They couldn't call out. I spoke with a supervisor and manager who repeated that I, the customer, had to call.

I have paid for this insurance on my Sprint Leased iPad. My iPad was stolen and I filed a claim. Weeks have gone by and I have inquired multiple times with NO RESPONSE from them and the claim is still under review. I used this iPad for work and this is very disruptive to my job. This company is terrible to deal with. Avoid them at all costs!!

What the hell!! Assurant Solutions takes almost $200 in handset protection insurance from me, then denied my claim for a lost device. Scammers!!! Shame on T-Mobile also for promoting this sorry ** company! 15 years with T-Mobile and this is what I get. They won't scam me again!! That's a promise! Very disappointed and unhappy!!

Last year we purchased an iPad mini through US Cellular and bought the insurance plan through Assurant Solutions. In February the screen cracked and we had no problem replacing it through Assurant. They sent a different iPad immediately. Within a couple of months, the iPad wouldn't hold a charge anymore, to the point where we couldn't even turn it on. I filed a claim online with Assurant and was immediately denied because they said the iPad was less than a year old and the manufacturers warranty should still cover it. After calling Assurant and speaking to a representative, I was directed to call Apple. After calling Apple and giving them the serial number and IMEI number of my device, I was told that the device was actually 2 1/2 years old.

I have never had T Mobile in my life and they charged me 3 charges for $175 and then kept telling me they couldn't assist me.

I ordered a phone through my insurance that I purchase through T-Mobile. Assurant not only shipped my phone to the wrong address (billing instead of shipping address), but offered no real solutions as to how they would remediate the problem. The address they shipped it to was 500 miles away from me and told me that the only solution would be from them to track the package, have fedex return it to them, and then they would finally send me a new phone which would take 12-14 business days.

Reported a lost phone which was recovered after replacement was ordered. I was told that my service will be restored immediately when they receive notification. That I rejected shipment, then I was told - must be at the warehouse, now I am told that it will take 4 more days... JUMP service is Junk! I will never recommend and tell everyone I know their service is not worth paying 10 dollars a month.

I bought a note 3 from T-mobile for myself and my 18 year old son. Unfortunately, he activated the phone one afternoon, and by noon the following day, someone stole his phone. I tried to file a claim.They continued to try to find reasons to deny my claim. 1st they denied because they said he never made or received calls on the phone. After I provided phone numbers he called and received from, and also a game that he downloaded, they refiled the claim. Then it was denied because supposedly the imei number I provided was for his old phone.

I bought an Apple iPhone 5 in July 2013 from a T-Mobile store I've dealt with for almost 14 years. The salesperson told me about this insurance and his words were basically, "If anything happens to this phone, be it a cracked screen, water damage, theft, whatever, you will get a NEW phone." OK, so I bought it for an extra $10 per month. In late February, I inadvertently get water in it, after not realizing my phone was on my countertop and the highchair tray I was rinsing overflowed water onto the counter. I took the phone to my local iPhone store and they said to put it in rice. I did that and everything seemed fine for a few months.

My husband went into the emergency ward for life threatening event. Both of our Samsung galaxy SIII phones were damaged during the emergency and were not working. Assurant Insurance covered neither phone, because it took several days to get my husband's life out of danger and the reported incident occurred after the incident of breakage. That blew $900, not including the cost of insurance monthly for both phones for several years. I needed a new phone to talk with Dr's & hospice, and T-Mobile did not have the SIII, only the more expensive SIV. How convenient!

This company sucks. They sent me a scratched and gouged up replacement after I dropped my LG g3. I called to request a replacement for their crappy replacement and was told they don't accept returns for cosmetic damage!! LMFAO. what a dang ripoff. So I called Tmo to complain and they overnighted me a new phone. Thanks Tmo but your insurance company is garbage.

I filed a claim for a galaxy tab 3, I paid my deductible and the next day I received a tablet. I opened the box which was clearly refurbished packaging and proceeded to charge the device. I left it on the charger 12 hours and still only at 4% so I continued waiting 18 hours later it went up to 68% and when I unplugged it it went back to 1%. I called and I spoke to a woman and she said “No problem I'm going to send you a return label. Once the system shows it's on its way back we can ship out another one.” I followed all instructions. I called back and they tell me that the information was wrong that I have to send it back so that they can fix it. I spoke to 3 people and they all told me the same thing that they could not resolve my issue. One week later still no replacement and yet they are still getting paid.

My daughter dropped her new phone and cracked the screen 24 hours after getting it. Since I had insurance, I made a claim. The claim was refused because "The property claimed was not covered at the time of loss". When I called to complain, the representative changed the reason and said that since my daughter hadn't made a phone call with the new phone before she dropped it, we could not prove the phone was in working order before she dropped it.

I don't understand why they always send the refurbished which is getting damaged soon. I got 2 phones from them and both the phones got damaged. This time again I applied for my iPhone 5s claim and that also they sent the refurbished one with duplicate accessories.

My phone was stolen therefore I called Assurant and right away they debited my deductible from my account and said phone would be mailed next day via UPS. Waited the next day for phone and nothing (Friday) then waited all the way till Tuesday to call and ask (meanwhile I had been trying to track package through UPS and it just hadn't moved from same area) therefore I contacted UPS, and with my luck, they said they couldn't track package therefore probably lost somewhere. Contacted Assurant and again, with my luck, now I have to wait 14 days as of the next day I called (Wednesday) for them to track my phone.

After reading the reviews, I was very skeptical about sending my phone in. I had my iPhone 6 for 6 months until one morning it fell in the toilet. The screen immediately turned blue and it never turned on again. I gave it a couple of days hoping it would dry out but it never did. I called T-mobile and asked if I was covered for water damage. Make sure you check, just because you have JUMP does not mean it automatically covers water damage - luckily mine did.

Filed a claim online on 3/29/2015 for a damaged iPhone 5. Paid the agreed deductible $175. Still waiting for the replacement phone. Checked website to track the claim daily as instructions state. Claim still in process, today is 4/16. Not worth the $8 a month + the deductible. T-mobile will lose a customer over their Assurant service.

My iPhone 6 plus broke on April (6). I called, filed a claim right away. I spoke with a customer service rep from Assurant and filed a claim. Not even 12 hours later I got an email stating I was denied my claim. I called in to find out why and to see what the issue was. Found out it was because in their "computer" system it was showing I was using a Blackberry Bold and not an iPhone 6 plus. Mind you I haven't used a Blackberry Bold since 2012, we are now 2015. I called T-mobile that day to get this resolved. Problem was fixed and I filed another claim that day April (7). The next morning I called T-mobile to make sure that my IMEI for my phone was still current they assured me every time that my IMEI was up to date with my current phone, not the Blackberry.

I have a Galaxy S4 which I have insurance which I pay ten dollars a month to T-Mobile. I also have three other phones which I pay $10 a month for insurance coverage. I dropped my phone several months back but only had a minor crack which has progressively gotten worse. I called to file a claim and was asked what date the accident had occurred to which I replied “I did not know the exact date”. I was told that I had to specify a specific date. I was at a sporting September 2014 and I remember having dropped my phone then and so I said September 26, 2014.

I am now convinced that signing up for the insurance was a complete waste of my money. Assurant replaced my stolen phone with one that ran very hot. I dropped it when it became hot and it cracked. Took it to the Apple Store on the only day I had a couple hours off from work. Apple told me they could fix it.... until they realized this phone didn't have a serial number!!! Apparently they can't fix it without a serial number. I called Assurant, expecting them to take responsibility for sending me something I can't get fixed. Talking to them was like speaking to a series of robots. I can't believe they would not see this as a chance to boost their horrendous reviews and correct the mistake. I am so irate I might leave T-Mobile over this. Reading the reviews for appliances and health coverage here makes me feel so sorry for any who has to deal with this corrupt company. Avoid purchasing their insurance at all costs.

About a month ago I got my sister a brand new Iphone 6 plus, 2 weeks later she dropped it and shattered it. We called the same day and make a claim with Assurant. The rep on the phone stated that it would be a $175 deductible but I had the option of paying at that time or wait until the claim was approved and call back and do it then. I gave them my email so they could send ‘em a link to something I had to fill out and updates and decided to wait the 1 or 2 days it took them to approve my claim. (1-2 days based on the rep) The next day I still had not received the email that they were going to send to me with instructions so I went online and googled it and found it myself. After another week still no update online and when I called they still said that it was pending. 2 weeks went by and NOTHING no updates no nothing.

Be fair? Well fair is using the word deductible in the proper fashion. I broke my screen (Galaxy S3) about one week out of the box. Sent to Assurant for repair (as I'm paying for insurance) and paid more than any local shop around here quoted for the repair. Got it back a week later, charging port damaged, bezel around the S3 scratched up. Didn't report my complaint (busy father) and three days later, dropped it from THREE inches onto carpet. Screen shattered without hitting anything solid except soft carpet. The company refuses to fix what their tech broke, nor even offer a discount or any type of incentive to make me happy. Then the supervisor has the gall to say I hope you have a great afternoon! As if. Poor service, playing tricks to take money. Little wonder BBB doesn't endorse them!

Screen on Note 3 slightly cracked. Kept using but on 3/1 wouldn't swipe. No entry. Called US Cellular - referred to Assurant Solutions. Was told they would overnight replacement phone to me. Deductible was now $175 instead of $100 like originally told with US Cellular. Called back and was told they didn't have the Note 3 or Note 4 in stock to overnight. Was told I would have to go to a US Cellular store and pay full retain or get another phone. Was told I would be allowed $649 + Tax - $175 deductible. Drove in snow to Weatherford OK, nearest store with Note 4 in stock (120 miles) and back. Activated phone. Faxes AND emailed copy of receipt as told. Told then they would mail check to me in 3-5 business days and then I would received a pre-printable return label to sent damaged phone to them. This was 3/6/2015.

Recently (March 2015) got charged to my Credit card for 2 bills of $175 each. Had to hassle with Capital One to get these charges claimed as Fraudulent. The bill came from Assurant Solutions T-Mobile. I had no dealings with either of these companies. Very interesting fraud.

I am so frustrated and didn't know where to turn with this particular issue until I came across ConsumerAffairs. I read the post from "** of Fairfield, OH on Feb. 3, 2015" and experienced a similar issue. My son's phone was damaged and I called Assurant to get the replacement. I paid the $175 and actually received the replacement iPhone 6 the next day (Feb. 10, 2015). I shipped out the damaged phone on the 12 in the prepackaged envelope. Three week later I received the same letter that they had not received the phone.

My husband lost his phone in the middle of February of this year and of course filed a claim through the worst T-Mobile Insurance company ever... Assurant. He was charged $175 for the replacement which he received within a few days after supposedly UPS had not shipped out on time when promised but before setting up the new device my husband found the phone that he had originally lost so he called and they said that he could return the new phone and as soon as they would get it would unblock the new phone and credit him the money...

I paid my deductible of $150 for a damaged phone. They asked me to return it. Returned. Then they claimed it was never returned to their warehouse (right!). Then they charged me again over $300.00 saying I'm liable for the phone not reaching them. SMH... They never removed the charges, but I removed them for all 5 of my family's phone as an "insurance" comp. Very disappointing.

I have happy with their customer service, Assurant delivered as promised. I received my replacement refurbished iPhone 6 overnight. However I received a refurbished phone and not a new phone. Having a new iPhone 6 worth $680.00 unlocked T-mobile and paying $10.00 per month for Jump and insurance which will amount to $120 per year and have a very high deductible; you would think that they at the very least send you a new device.

My son had his phone stolen on Jan. 27th. We filed a claim with Assurant for a replacement phone on Jan. 30th and paid them a $175 fee via bank transfer. Assurant locked the use of the stolen phone and got us a replacement phone within 1 business day via FedEx. On February 2nd, though, the police were able to get my son's phone back. I initiated the process of returning the replacement phone and getting the stolen phone unlocked. That is when Assurant could have cared less about helping us. They sent us a return label via GROUND shipping and said the phone would not be unlocked until they got the replacement back in their warehouse. If they sent it to us initially by 1 day shipping, why can it not be returned by 1 day shipping? Anyway, we tracked the package and it took 4 days to get delivered (Friday, Feb. 6). By then it was the weekend and we were told they could not get it scanned in their system that fast.

My husband needed to use his phone insurance because his charging port stopped work on his Samsung Galaxy Note 3. After paying $175 deductible. We received the new phone and mailed the broken one back in the prepaid envelope. 3 weeks later we receive a letter from Assurant stating they never received the phone. I called Assurant and they gave me the tracking number. The package was never receive and was somewhere in transit. The lady at Assurant told me I needed to call USPS and find out what happened. Upon calling USPS, I was told that I could not place a tracker on the package because it was not my package.

Lost my iPhone 6 plus 64 Space Grey on Dec 4. I called up Assurant TRASH Solutions to file a legit claim, not an illegal claim, send me my documents. I called them back 3 days later to put me under a S.I.U. Means a Risk Claim that took them 2 months to denied today 1/30/2015, good thing I wasn't waiting. Got myself brand new iPhone 6 plus 64g space grey, then remove that ** Assurant Solutions Insurance. Got in with Square Trade Insurance. Square Trade Insurance highly recommended getting.

Very difficult to work with this company. They don't tell you that you need to register your product online. Then I was told to wait 2-3 business days. Now I called back and I have to email them the receipt. Which was already uploaded to their site. So now I have emailed that and have to wait another 2-3 days. Not feeling too good that they will ever cover this phone. Will never do business with them again.

I submitted a claim in late DECEMBER 2014. I still don't have a phone after one and half month. Every time I call them, they said it's under review. There is nothing they can do. The policy I receive was 30 days for the claim to be processed. They change the days to the day they started the investigation, not the day I submitted the claim.

I submitted a claim in late Nov. 2014. I still don't have a phone after one and half month. Every time I call them, they said it's under review. There is nothing they can do. The policy I receive was 30 days for the claim to be processed. They change the days to the day they started the investigation, not the day I submitted the claim.

So my daughter dropped my phone and cracked my screen to galaxy note. Luckily I paid for insurance just to find out I have to shovel out another $175. OK no problem at least I'll be getting a brand new phone within 24 hrs...or so the customer service rep said. 3 days later I get my phone except it’s not new...its refurbished!!! And it didn't even have the stylus that is supposed to come with the phone. I call customer service and ask them “what the heck, where's my NEW phone that I was told I was receiving for the money I was paying.” They said "oh I'm sorry we offer new OR refurbished phones, whatever we have available at the time of your claim." So I told them “I don't want it, I want a new phone.” So they said “send it back and we'll refund the money.” I specifically ask, “if I return it, can I file another claim down the line if I decide that your refurbished phone is good enough.” She says “yes!!! As long as you return the device, it won't count against you in any way.”

I attended a wedding last Friday (January 9th) and reported my phone being stolen on 1/10 (Saturday). The woman on the phone was extremely helpful and kind. She even waited for 5 minutes while I ran to find my credit card. Anyway, the claim was filed and I filled it out. Within minutes I had a confirmation and my claim was accepted. The next day it was marked for shipping! My iPhone 6 plus is currently on a ups truck (it's Tuesday 1/13/15) being delivered. I read reviews and expected weeks for my new phone. I guess they've stepped their game up and I've only been without a phone for 3 days!!! If you guys have to file a claim don't hesitate guys! They're awesome. I'll update this review once I get the phone to make sure it’s the right one and in working condition. If you heat nothing back then it worked fine. Thanks assurant!!

My wife lost her phone and I put the date as the 3rd, but she used it early in the morning at 2 am on the 4th... to me these are basically the same dates but not to Assurant. This is a horrible company. Everyone I spoke to was rude, said "I am sorry but I cannot do anything." Well if you cannot do anything why do you have a job??? This is your typical insurance company that needs be investigated by the ftc and the attorney general's office.

Filed a claim two weeks ago on a T-Mobile phone that is insured through Assurant ins. Initially they asked to have a form filled out on line to explain the loss. This was done. Then they said they were having problems processing the claim and to e-mail customer service and someone would contact me within 24 hrs to resolve claim. I sent e-mail. Got no call or return e-mail. Did this every day for two weeks. Then Assurant said my claim was "red flagged" for possible fraud and that they cannot put me through to speak to someone in their "risk referral" dept. Assured them that there was no fraud and that if someone would just talk to me, I could answer any questions or address any problems. Was told every day when I called that there are "millions" of claims and that it will take 30 business days for a decision!

In June 2014 called Sprint stating that I couldn't find the tablet (kids must have put it somewhere in the house). Got e-mail Nov 1st. stating that the data was getting maxed out. Called Nov 2nd to shut it off that we do not have the tab. then found out that it would cost $100 to replace. Dad came to town and went to Sprint on the 29th of Dec. Sprint then stated that we need to file a claim w/ ins. Well ins. stated after they talked to Sprint that it was past 60 days. Told them that we knew we didn't have it on the Nov. 2nd 2014, when we had it shut off that Nov. 2nd. When we called and filled out a claim on Dec. 29th that is not 60 days. They still denied the claim. Another thing that I believe is unlawful is that we are still paying for ins. for this tab we don't have and they won't replace.

Had an incident on the 21st of December of where I dropped my brand new phone I got on December 3rd in water. December 24th filed a claim and was told by the website it would take 24 hours to process. Was then told today December 26th that it will take 1 to 2 Business days to process due to the Holiday on the 25th, and that by tonight it should be approved. Why doesn't it specify that on the website, and based on all the other reviews I am worried that I may not get my replacement phone and that they will rip me off of my $100 deductible.

So it all started at work. I was walking around doing my job. I reach in my pocket and my screen is cracked right in the middle like a spider web. I call Assurant and they tell me the price would be $175 of deductible for a new phone. I pay and a couple weeks later the phone comes. After about 2 weeks of use I decide to toss it onto the pillow on my bed after a long day. I walk away and do some stuff around the house. I come back to room and pick up my phone and find that the phone has one "hairline" crack diagonally through the middle. The bottom half of the screen is completely black and the touch screen have stopped working entirely. I report it and was told that the physical damage warranty has already expired.

My phone was accidentally damaged on 11/24 due to a slip on the ice, screen was shattered. Took my phone to the T-Mobile store that same morning and unfortunately the store was out of stock & the associate stated that typically they had been getting new phones in within the week, so it would be faster for me to go online and submit a claim myself with Assurant and that I would be able to have my phone overnighted to me (he was very helpful and trying to get me the fastest results possible). I promptly went online after leaving the store and got a claim submitted and approved (you have to call in after submitting your claim to approve it) and was told that my phone would be there within 1-2 business days.

I would rather buy a new phone than talk to this people again about an insurance claim. They sent out a tablet that got lost in the mail and would not replace it. Took an hour on hold for them to tell me this.

I have a new iPhone 6 that was damaged when it fell on November 30. I filed a claim on December 1. The claim was approved and I was told a new one would ship overnight and I should look for it the next day. I paid the deductible of $175 at that time. A week later, not having received the replacement phone, I called and talked to a claims specialist and she told me they were out of stock and she didn't know when they would have stock. She told me she would email an authorization for me to go (only) to a T-Mobile store and purchase a new phone and send the receipt to them for reimbursement. The email never came. I called again and got the same run-around and no satisfactory answers.

My phone was stolen while I was traveling abroad. I called and filed a claim on Sunday 11/30 and was told that I would receive my phone no later than Wed 12/3. I have still not received my phone and now I am being told that my phone is on back-order and they are unsure of when I will receive my phone. This service is not worth the cost. I would have been better off paying for a new phone outright.

I filed a claim on 11/30 because I lost my Galaxy Note 4. 3 hours later I received an email saying my claim had been accepted and just need to pay the deductible of 175. I called this morning to pay the deductible and was told I would receive my replacement asap depending on availability. 2 hours later I received an email with a tracking number from UPS saying it had been shipped. I was very worried going in to all this after reading all the nightmare stories on here. The thing is, it's our own faults most of the time for having to file a claim. We need to understand that. And most of the reviews on here are from only the people who had issues, the ones like me who did not have issues do not take the time to even comment. Keep your heads up people, it's not the same experience for everyone.

I lost my iPhone 6 on nov 13th, reported it to Assurant on the 14th, claim was approved on the 17th. I paid my deductible the same day which was $175. They told me I should receive my new device in the mail within 2-3 business days. So I waited 3 days never received anything. Therefore I called them to check the status and get a tracking number. They told me that the phone was not in stock, it was on back order and they have no clue as to when they will receive more. I kept asking what's the max amount of days and they had no clue. This is ridiculous it's Dec 4th and I still have not received my device. Called back today and they keep giving me the same story. And from the reviews I see that I am not alone, one person said they have been waiting for 2 months already.

I lost my iPhone 6 and filed a claim on October 8, 2014. I was advised that I would receive the replacement in 48 hrs if my claim was approved and the deductible paid. My claim was approved the next day and the deductible debited from my account. It has been now almost 2 months and I have not received the replacement. I keep being told that the product is on back order and they don't know when they will have them available. The only option I am being given is to purchase the phone again and they will pay me back for it. I can't afford to pay another $800 for a phone and then wait for them to send me a refund. They also advised that I can only buy it at T-Mobile, but what sense that make since T-mobile doesn't have them either. I am very unhappy with the amount of time I have had to wait for my replacement and I am even more upset with the fact they they don't offer their customers more options in these situations.

Well, for 4 years I have paid my insurance every month and of course try to file claim, and of course nothing. "Oh, thanks for submitting your claim, we will contact you in three days." And so for the last three days I have been emailing with specific lengthy emails, requesting info and some answers and of course, computer generated ** responses. They want me to go buy a phone and they'll reimburse me up to 150.00. They can't even fulfill the terms and conditions in which the company is based. So tie up more of my money and they'll jump right on a reimbursement. What a joke. I hope the company folds and all the decision maker lose their big homes, cars and everything that goes with them, go unemployed for several years. I hope they toss and turn at night because karma is a **. Please people, RUN, RUN, RUN. DO not spend your money. THIS IS A SCAM. I WILL BE CONTACTING THE NEWS. THIS IS EMBARRASSING. TO THINK, THIS A COMPANY THAT REPRESENTS AMERICA.

Our iPhone was lost and we paid the 175 - of course they said it was in stock. Then when we asked for shipping info, they said it was on backorder. They refuse to give us an estimated time, refund can take up to 14 days and T-Mobile has nothing to do with it, so we are screwed! Everyone has been waiting for almost and up to a month for replacement devices from this insurance company. The supervisor says they don't know if the phone is on backorder until you pay for the 175 but yet he says they are all on backorder and they cannot even replace it with a comparable device. They said I would be one of the first in line to get one because I already paid - yep, and how many others have already paid also! I had the iPhone 6 128GB, which they said wasn't popular so it should be available soon… Apparently it’s pretty popular being on backorder. This company is a joke and I will not be paying this junk any more, dropping the insurance and I will be contacting an attorney this week. Best of luck to you all.

I had my iPhone 6 stolen from me during the first week of November. I went straight to T-Mobile as soon as I could to file a claim so I could get a replacement for work and school. It was done and submitted on the 8th of November and I expected it to be approved within a day or two at the most. I don't know what happened, but a week went by and I was very concerned. I called and it was only then that they approved of it. My form of payment went was processed but it wasn't until after that they told me that they were out of stock at the moment. I wasn't too upset because I figured that a big company like "Assurant" would restock within a reasonable amount of time. However, it is November 30th and I am still waiting on my phone. I am extremely upset because I paid a significant amount of money to wait.

I broke my iPhone 6, I called Assurant Solution who is the insurance company for T-Mobile to replace the device on the 13th of November. They said it would take two days, it ended up taking five days just for the approval. A representative then told me to pay my deductible then a phone will be sent to me. I asked did they have the phone in stock and told her I did not want to pay the deductible until I knew for sure the phone was going to be sent. She said it is in stock. She took my card information and gave me the spiel about the phone being sent in the next 24 hours. I waited all day for UPS and never received the phone. I called them back for a status update and they told me the phone was on back order so it wasn't sent.

I got a replacement phone through this company, the phone was not supposed to come from them. From AT&T I ended up getting two phones. I sent the phone back within the 30 days. They said it was 3 days late so they kept my money ($199) and my Phone.

I have 2 iPhone 5S and iPhone 6, a Galaxy and an iPad all with T-Mobile. I purchased insurance on all of my devices and never lost a phone until now. My iPhone 6 fell off a boat and is in the Ocean. After being told that I should have a phone in 2 days now I'm being told my claim is under review. I asked "What is there to review? It's pretty straightforward, I had a phone, I have insurance and loss is covered." They have not asked me for any additional proof, nothing outstanding.

They said up to 3 business days. By Wednesday 11/19, they said 30-days because it went to Fraud Dept. By the look of all the reviews here... who knows what will happen.

Assurant is the company who handles T-Mobile’s JUMP insurance customers. Last week, I filed a claim with them after my iPhone 5s fell in water. As a matter of fact, this situation is EXACTLY I had purchased insurance in the first place. The next day, they sent me a confirmation email saying that my claim had been processed and my phone shipped. They even included a tracking number. That was on November 12, 2014. Today, November 17, I had still not received my phone and the tracking number wasn't working. According to UPS, it was because Assurant had never sent the phone.

After spending 2 hours in a T-Mobile store and speaking to a Assurant rep for 20 minutes I filled out everything at the store that was faxed over. The store then faxed it to Assurant and hours later I receive an email claiming they were needing the detailed description of what happened! I then copied everything and resent the document they requested and then I received a email requesting the signed document they already have. I have now 6 emails from Assurant requesting everything you've received 3 times from me now and it seems you're playing a game I don't have time for! I'll be switching from T-Mobile now because of this experience. I will contact the Better Business Bureau as soon as I send this to let them know what a corrupt company Assurant seems to be.

Fast claim process for a lost iPhone 5 (terrible time at six flags). Received my phone two days later, works for 20 minutes then boom, screen looks like a television with no cable service. Ridiculous. Charger was counterfeit, the phone itself look new but it obviously was not inspected for defects. The fact that it didn't come in an Apple box means it was refurbished without properly checking the conditions. I called T-Mobile to handle the situation. I wouldn't dare call Assurant to handle it if they couldn't handle it the first time. This insurance company is joke, JUMP use to be good under Asurion but this is a ** joke. So no phone until T-Mobile sends me another one. The wait continues.

I had the "Jump" insurance taken out on my iPhone 5C. It was damaged by water, and I took out a claim to Assurant (myphp). I heard nothing for over a week. When I contacted them by email, they told me that they were all out of iPhone 5Cs, and I would have to wait. A few days later, the replacement arrived, not in an iPhone box, but simply shrink-wrapped.

They did not send a UPS label. This insurance company emailed me the label I used but T mobile gets the phones. They claim they cannot trace not one but TWO phones. I used their labels. If I had not paid insurance and no deductible I could have bought a new phone and relieved myself off all this hassle. They told me to take the batteries out. Now they cannot find the phones in their Texas facility and what a bunch of unorganized unhelpful two companies together. I have lawyers on this and will not let them bully me. Go anywhere but here. T-mobile and this insurance company will screw you. NEVER NEVER USED THEIR LABELS. Send back return receipt, insured signature to make sure you have proof they received the phone. Cancel your insurance. They didn't send me a silver but a white. Said my silver was obsolete. BS BS BS. Liars. Not worth the BS.

I filed a claim on Oct 5th, 2104 and the claim was accepted on the 7th. I called on the 8th which is Wednesday to see when I may receive my replacement phone and they said within 5 business days. They say you may receive a phone 24 hours after your claim has been accepted but It's all a LIE!...... I'm going on a trip for the weekend and now I have to purchase a cheap phone for safety reasons. I could have kept my $100 dollar deductible and just bought another phone had I knew this would happen!... I DO NOT recommend this company to anyone!

Called to report replacement phone was defective, dust under screen on dust proof phone (Received phone 6 months before this). First told to contact my wireless company, it would be handled thru them. When I called US Cellular they checked and said no, it is thru Assurant. Called back talked to a Kevin and he said that I must go thru US Cellular warranty dept and here is a claim number and phone number. Phone number was regular line and claim # was unknown. Talked to a US Cellular rep who got me back to Assurant who said nope, now the phone is out of warranty and I must pay deductible to get another phone. Asked for a Supervisor, after another wait, got a supervisor who told me that I had said the phone got rained on so it is out of warranty. My comment to that was "I am complaining about dust behind the screen, not mud!" Told no, must pay. No resolution just runaround, this will affect my decision for a new phone and carrier.

Assurant Solutions phone insurance for T-mobile is a huge waste of money. They charge you $175 in addition to the monthly fee and they are irritatingly slow. It has been 5+ days and I have still not received a phone in the mail (everyday I called they promised it would be in the next day). Finally after requesting to speak to a supervisor, I found out that although my card had been charged, the phone had not been shipped. Still waiting for this phone. Will definitely cancel the insurance policy as soon as possible and will never again fall for the "get one month of free insurance to cover theft and damage" trick when you purchase a new phone. I would have much rather bought a new phone at a store with the money they scammed from us. Please think again when your phone company asks if you want to purchase insurance. It will cost you and give you a huge headache. The best (and free) way to go is to purchase a phone with a credit card that offers product protection or warranty extension. Or purchase external insurance.

The customer service representative refused to respond to an inquiry that I had about my contract. She kept telling me that she doesn't know. When I asked her who can answer my question she kept avoiding me till finally she gave in and told me that I would need to speak to a Supervisor. So asked her if I can and she said she would transfer me. I was never transferred, instead was kept on the phone on hold and then the phone kept ringing, and ringing, and ringing and nobody answered it, nor gave me the option of leaving a message to the Supervisor. Clearly, she was avoiding my inquiry.

I have been trying to get my $175 refund since July 8th. I have called at LEAST 9 times and keep getting the runaround. Last time they told me someone would call me back in 2 days, either way... well it's been about two weeks now and I haven't heard a word. I am SO tired of calling them because it does no good whatsoever. This has been the worst experience for me...hands down....EVER! I will be cancelling my insurance and will NEVER use these people again. Such a shame they don't know how to run a company better than this.

In May 2014, I called Assurant, my phone was broken. Being the phone would not work I used an old phone the TMobile had to activate to use. So Assurant, when checking the status of this phone denied the claim being the broken phone was no longer on the account. Even though TMobile called them and explained, they kept taking my credit card and then denying the claim.

I have T-Mobile, and pay $10/m for the JUMP service which includes Premium Handset Protection for my Nexus 7-LTE. On August 7, the device broke, and therefore filed a claim with Assurant who handles T-Mobile's insurance policy. They in turn told me they were sending a Samsung Galaxy Tab 3 - 7.0 and called it a comparable model. When received, the device was poorly packaged, box wasn't sealed, and transported in a mailing bag. The device didn't work properly (maybe because I didn't sign up for a Samsung account), and gave problems when trying to run a game that worked fine on my Nexus 7.

I had to file a claim for a water damaged iPhone 5s. I don't trust insurance companies much in general, particularly for this kind of thing, and after reading numerous reviews with horror stories I was pretty apprehensive about having the claim denied or receiving some "refurbished" piece of junk (for $175 deductible!). But my phone was un-fixable (saltwater...) so I had to bite the bullet and file a claim. To my surprise the agents I talked to were pleasant and helpful, and a spanking-new-in-the-box phone arrived the next day. So far so good, but I was still concerned they would lose my old phone without giving me credit for returning it (as in some reviews) or in some way claim it didn't qualify after they received it.

On June 14th, I filed a claim on my cell phone that was stolen. The agent was helpful and explained that I had a $150.00 deductible. I paid that and waited for my replacement phone. Meanwhile my cell phone was returned and I no longer needed the replacement phone. I called and made Assurant aware that I would be returning the replacement as soon as it came in and would like my deductible refunded. Not a problem! They said as soon as they receive it in the warehouse it should take between 10-14 business days to refund me my money. I called AGAIN on June 27th because I had not received it and again they said that I should be getting my refund in 10 Business days from the date of June 22 because that's when they processed it. Well 10 business days from the June 22 meant that I should have gotten it on July 4th but since that was a holiday then I should have it in my account by the 7th of July. So I waited till the end of the day on July 7th and still nothing.

On June 11th I filed a claim on my daughter's phone. The agent was so helpful and explained that I had a $175.00 deductible. I paid that and waited for my replacement phone. Meanwhile the phone started to work and I no longer needed the replacement. I called and made Assurant aware that I would be returning the replacement and would like my deductible refunded. NO PROBLEM they said! I called AGAIN on June 26th and was told that the replacement was in their warehouse but not in "the system". Once the phone is in the system 10 business days later, I will get my refund.

I'll keep this simple: Assurant Solutions has stolen my $175 by not refunding me my money after returning my replacement phone. For the past 3 months, I've been fighting to get my money back & have since cancelled. Can't even begin to explain the frustration, but I'm sure you and anyone else can imagine.

Started in April when I had damaged cell phones. The cell phones were sent back to the Assurant Solutions. The phones arrived 5/22/14. After calling about the phones, they told me that the phones had been misplaced in the warehouse and till they could find the phone, they couldn't replace the phones. I had place so many call I had run through all the customer service employees and have started Over. I finally received a call and email to replace the phones with a limit of $550.00 per phone. I purchasing the replacement phones on June 4th 2014.

My daughter broke the charging port of her new galaxy Tab 3. I delayed replacing it for a little over two months to teach her to treat expensive electronics with care. When I called Assurant, they said they do cover this type of thing and asked me when it happened. I said a few months back. The customer service guy said, "we need a date ma'am" so I gave him an approximate date. He then said, "oh, I'm so sorry, you only have 60 days to submit a claim". They denied me! I would never work for such a lying, deceitful company. Shame on Assurant.

I filed a claim for a lost phone. I was directed from Virgin Mobile's claim/lost phone query to this site (Assurant Solutions). I was told to pay a deductible of $100 and would receive a phone within 2 business days. I paid the deductible and was never informed of any status of my claim. A weeks had passed and I decided to finally call. I explained the situation to the representative to which she answered "We never received any payment for the deductible and we can't send a new phone because your phone was out of service". I pulled up a bank statement verifying that in fact they had charged me not $100 but $106!! She proceeded to explain that she has checked every system they have and there is not trail of any issued/received payment for my phone. I also still don't understand how my service not being connected would automatically be a key factor in this. I paid off my phone w/ an additional monthly insurance fee which I believed would be essential in any given situation as this one. Wrong. Oh, did I mention she explained they have a non-refundable policy, after I asked how to go about getting a refund. WORST COMPANY EVER! I DO NOT EVEN KNOW HOW THEY ARE STILL AROUND.

My phone was stolen at Dollar General and a police report was filed on 6/13/14. I contacted ASSurant on 6/16 and was advised that the deductible had to be submitted first and upon approval they would ship the phone and submit the payment. It could take up to 24 hours. I had to explain what happen 3 times and on the 24th I was told they would have to get me to fill out a form as proof of loss. I did and I also went to T-Mobile to get it printed and to gain access to the form. I faxed it over and they said give them 24 hours to receive it. It wasn't 3 hours and they sent me a response saying it is not applicable because I'm not the primary account holder. What in the world?!

On 6/18/14 I lost my Samsung Gravity Smartphone, I contacted T mobile and Assurant Solutions. They sent me a Huawei Prism 2 for a $50 deductible. On 6/19/14 I received it, and I found my Samsung Gravity. So I called Assurant Solutions, and I advised them that I found my phone, and I need to send the Huawei Prism 2 back to them. They said they could send me a shipping label, but it could take up to 24 hours for me to receive their e-mail. 24 hours later, I still don't have the emailed return label, so I called them back. They said it would take another 24 hours. 48 hours later, I check my inbox and my spam folder, no email.

Replacement phone was delivered a day later than promised, but that was not even the main problem. When I could not get it activated, I took it to T-mobile store and they said that, the replacement device is reported stolen or lost, it is locked and after being on the phone with the company for 40 min, they said that it would take additional 2 days to unlock it. I said, No thanks, I can't go without the phone for that long. Called to get a return label sent - they said that supervisor can only email the label. Day later called again - another person, said "No, I can send label, no supervisor is needed." After I tracked the delivery to their warehouse, I called next business day - they said they can't refund my $150 until they scan the device, call tomorrow. I gave them 3 more days and when I called, the lady started to yell at me that I need to wait another 10 days so they can scan it and generate the code. I was like that's it - give me supervisor. At this point, they kept my $150 for 2 weeks now, and no end in sight. Run from this company fast and far, that's my advice to you.

Samsung galaxy S5, 3 weeks old, got dropped and broken. Paid $175.00 deductible and 10 dollars expedited shipping for the "new" one. It arrived on time. It did not work properly. The keyboard function, which pretty much runs everything was not working. Would not send a replacement until they had a Fed ex tracking number to verify it was in route back to them. Would not honor expedited shipping on the second replacement they sent me that was a non-functioning unit. It gets worse. I finally received the second replacement phone yesterday, and charged it the required 15 hours overnight. Called Boost Mobile to get it activated. ASSURANT HAD SOMEHOW CANCELLED THE ACCOUNT! My advice is run away from these crooks and find a better company. If I ever resolve this, I will cancel their services and get a more reputable insurance carrier for my daughter's phone. This is still ongoing. I am sure I can add more tonight.

I was so disgusted with my Assurant insurance company today when I went to file a claim that I canceled insurance (today). They wanted to charge me MORE than the price of new to replace my phone. I bought my phone new in 2012 for $149, and can buy the phone still for $99 today. Yet it will cost me $100 to replace my phone with whatever they choose to send me. Assurant is a dishonest insurance company! If you aren't on a contract, do yourself a favor and cancel your cell phone insurance today. (That original price was not the contract price; it was a non-contract phone price.) It is unreasonable for Assurant to charge me more than the price of a replacement phone when I have been paying insurance on my non-contract phone for 18 months. At least if I buy an exact replacement for $99 I know what I'm going to get, I can't even be sure I will get a suitable replacement on my insurance claim.

They gave me an unbelievable, emotionally draining, Kafkaesque run around. I wanted to perform a Jump upgrade through TMobile. Went to the store and surprise! Here's a 2-3 day security review. A 2-3 day review suddenly took a week. Then when I called, it suddenly turned into a 30 day review. When I asked what was going on and why I was under review... no one knew. 0 answers. 0 common sense. I must have spoken to the stupidest people on the planet. At least my phone only had a badly damaged screen, but still worked. I was then ping-ponged between Assurant and TMobile in order to figure out how to get an unbroken phone earlier than 30 days. How is it possible that no one at assurant knows a damn thing when it comes to WHY someone is under review, and there's no possible way to help speed up the process by giving information willfully? Horrible, horrible experience. Horrible people. Horrible company. TMobile, I was quite close to cancelling my contract, and quite frankly if you still use Assurant might very well go with a different carrier for that reason alone. Very disappointing.

I made a claim April 23, 2014.... My phone was left on my doorstep by FedEx and was stolen..... I contacted both FedEx and Assurant. I was told by Assurant that it will take 10-14 business days for everything to be resolve. I have contact them every week and the only thing I hear is they are waiting on a response from FedEx. I contacted FedEx and they say they have not heard from Assurant at all. Now it is past the 14 business days and they are saying the same thing. When ask to speak to the other department, I was told they do not accept any phone calls at all. What business does that when you are taking people money, how you not speak with customers about their order? I am very upset because I am out of $100 and a phone. Now I will be contacting me a lawyer and help me Howard as well as Carmel on the case because reading everyone status, something is wrong with this company..... I do not liars especially about my money....

To make long story short, called Assurant solution to get an update on when my phone will arrive and I get the run around. It's been 2 wks and no phone even tmobile called because my husband was frustrated with the rude reps who will keep us on hold, hanged up and ignored. We pay for insurance to have bad service? They always claim it's on review.. For how long now?

My phone got missing in Saturday night, I reported it, made a payment of $175 to get a new one on Monday. I had to go pick the replacement up from UPS store at the airport on Tuesday evening at 8pm. The phone they brought to me was an old one which has ink on the screen. I called them on Thursday to sort it out with them and amazingly the agent told me I had just a day to return it else it would be my problem. She said all I should do was to mail it and as soon as they see it in transit they will give me a replacement. After I dropped the phone at the post office at 2:45pm, I called them back with the tracking number. On Friday morning, I checked the tracking of the phone and it was out of Dallas so literally it was in transit. I waited for an email from them but to nothing.

I received a defective replacement phone from my cell phone company's insurance carrier. The cost of the replacement phone was $175.00 and was deducted from my account immediately!!! I returned the phone. It took a couple of weeks for the processing center to receive the phone from the warehouse before they could process my claim (even though the tracking information indicated that they had received the phone).

Worse insurance company I've ever deal with. At first they sent me a refurbished phone full of scratches and something loose inside after I pay $150.00 deductible not counting the $10.00 monthly fee. This company is a ripped off. Next time I will buy my handset from Apple. It's only $50.00 deductible not like this insurance is taking an advantage of everybody; and by the way to replace a screen at apple store is only $150.00. Hope everyone realize the kind of business this people provide.

I have been with T-Mobile for 14+ years. Almost 4 weeks ago my son lost his phone so we had to file an insurance claim through T-Mobile's Assurant Solutions insurance. They mailed the phone but we found my son's lost phone so we mailed the new phone back; however, they blocked my son's old phone in an effort to prevent fraudulent claims. Assurant received the new phone on 4/4/14 but refuse to unblock my son's old phone (for a different reason every time I call). T-Mobile has told us they won't issue us a new phone and have continued to bill for service for a phone that is blocked - they've even suggested that we just buy a new phone instead. Assurant now has our $175 insurance money, their phone, and they've continued to block the old phone (which we're being billed for).

I took my phone to the phone store for repair and they were unable to repair it. I called to file an insurance claim and they asked about physical and water damage. I replied no damage and at the same time the repair man told me there was physical damage to my phone on the charger port. They denied my claim because they said I had some coaching me in the background on how to get over on the system. They told me because I made two claims and they did not know which one was correct. I even had the owner of the store speak with their supervisor and nothing was done. I apologized because I didn't know the crack on my charger port counted as physical damage. I simply did not understand what counted as physical damage. I have never had this problem before when trying to make a claim, especially if I have to pay a deductible. I have to purchase a completely new phone. I removed the insurance plan and I will NEVER do business with this company again!

Absolutely the WORST customer service ever... bordering on cheating. They misfiled the claim, told me I wasn't insured, and demonstrated incompetence that seemed so bad as to be by design in order to avoid paying the claim.

I have been a customer with Tmobile for over 9 years and always chose to participate with the insurance program of their choice. Last year Tmobile change insurance carriers from Assurion to Assurant (a Geico co) and while with Assurion I placed 1 claim in the time I was with them keeping in mind I have 4 lines on account and never had an issue. All of a sudden with Assurion there's a problem with the warehouse communications and somehow I have to suffer for it. Suffer by waiting to get confirmation that they received the phone back that was over 3 months ago.

Lost my phone. Using website and phone number all at once. On hold for more than a half an hour, also website has been cycling for an hour or more and nothing so I can pay 600 dollars for a phone I had for two days. This is a joke. Tmobile said that I should call them later.

I called Assurant the first time in January to address a claim for a damaged phone. I was given incomplete information and they attempted to replace the phone that I currently have the SIM card in (one I borrowed from my mom) instead of the brand new Samsung Galaxy S4 that I had had less than one month. Then I got additional information from T-Mobile to supposedly process my claim correctly and then the agent made a mistake.

Assurant Solutions has been the worst, most unprofessional company I have ever dealt with. It started with a claim in November of 2013, When it took nearly two weeks after I paid my $100 deductible for a refurbished damaged phone to get to me. I sent them the original phone and requested a RMA to send the useless replacement device.

Just an awful awful experience claiming insurance. No wonder they have 82% ratings with only a one star. I am pretty sure 82% of those who gave them one star gave them one star because there were no options to not give them one. If there were an option to give them half star or no star all 82% of them would. This is my very first time claiming an insurance. Results? Horrible customer care reps, even more ridiculous supervisors, all arrogant, ignorant, and rude. Does not want to be responsible for anything, Wants to cop-out of everything. Stress to talk to, and I am a 12 yrs customer of T-mobile, who's considering switching to AT&T not because of service of T-Mobile but only because of their insurance partner in Assurant Solutions. T-Mobile should get rid of Assurant solutions before their customers get rid of T-Mobile.

My first experience with Assurant was the worst customer service I have ever received from an insurance company. Tmobile customers pay high monthly rates to cover very expensive phones and are asked to pay ridiculous deductibles to only be faced with customer service representatives that are rude, provide you with no information and hang up on you. Tmobile made a very bad mistake changing their insurance carrier to this company. They will be losing me as a customer because of it. Assurant is horrible and does not deserve a rating of anything other than a zero!

I accidentally damaged my new Samsung Galaxy S4 on Saturday night, so I woke up early on Sunday morning and immediately got in touch with T-Mobile. They told me to contact Assurant Solutions and send them a $175 deductible. Being a college student, this amount of money was hard for me to cough up but I ended up providing Assurant my credit card information to make the withdrawal, as well as send them any required documents that they needed to send me my new phone. A representative at Assurant told me that I would be receiving my phone on Tuesday, once everything is processed. I sent everything Assurant needed before late afternoon on Sunday, after working hyper-speed.

My son had his Galaxy Note 3 stolen and so I called and put in a claim with the insurance company who is Assurant. My phone carrier is T-Mobile. Assurant sent me the papers I needed to fill out and then charged my credit card for the $175 deductible I had. When my phone came, it came with the Note 2 back, battery and charger. Called Assurant who referred me to Tmobile. Tmobile called Assurant for me and was told that there was nothing they could do about it and it was on me. Now I have a Note 3 that has no battery, etc and they have gotten paid their deductible but I have no working phone.

I lost my Galaxy S3 phone on January 10, 2014. I called my cell phone company's insurance provider which is Assurant, made a claim, gave them my credit card information paid my $100.00 deductible. This was on a Friday, I was supposed to receive my phone on a Monday. It never made it. So I waited to see if it would come Tuesday and it didn't. I then proceeded to call them. They told me to call FedEx. FedEx told me that they delivered the package and and they would have to put a tracer on the phone and contact the driver. I then waited another day talked to someone else at FedEx and he told me that they had done everything on their end and that Assurant should be sending me another phone. but Assurant told me that I would have to wait another 5-15 days for them to run a trace themselves.

I purchased their warranty on a tablet that I purchased for my daughter for Christmas. It wasn't working correctly right from the start so I went to exchange it. The return period for gifts is extended so I was able to swap it however Assurant wouldn't allow it for the insurance. They said after 30 days that's it, they don't offer any sort of extension on returns due to the holidays, even though it was only 2 days over it and I was going to repurchase it on my new one. They made me send an email with all of the info, which I sent immediately (within minutes) and said they'd refund me my money minus 10% of it. I've been waiting for 30 days now and still haven't received my refund. I've emailed them twice and have received no response. Terrible customer service.

Assurant Groups customer service and replacement phone service sucks! I had a claim that was processed on a Wednesday afternoon (expedited service) and received a phone the next day at 6 pm with a serial number that was already used (??what's this about!!). Had to send it back. Was misled by customer representative that all I had to do was take bad replacement phone to a FedEx center to be scanned and that the new replacement would be sent out that evening (Thursday). I took the phone and had it scanned at 7 pm that night. Next day (Friday) I called to verify the phone was being delivered that day. They said that I had to give them the FedEx tracking number to verify it was being returned before they sent the new phone.