Assurant Phone Insurance Reviews

My replacement LG cell phone was delivered promptly after my claim was processed. The replacement phone works great. Great customer service from start to finish. I would highly recommend using Assurant to a friend.

My claim was handled fast. The phone was send overnight. It was very fast. I was very satisfied with the service and the speed it was done. I am very happy with the service I received and would recommend it to my friends.

Fast friendly service. Had the replacement phone the next day as promised. Will definitely continue to use them for replacement equipment. Some of the best customer service. Definitely would recommend them to anyone who asks.

Many of the Assurant representatives I spoke to over the course of 3 days showed they were incompetent in handling my claim. Your representatives need to be thoroughly trained in your claim process. The experience with your representatives was frustrating and left me with a negative opinion of Assurant.

Once I learned that I needed to file online to establish a claim. I did so immediately and was emailed the claim had been established, Then I waited to hear more. I was most disappointed to wait several days before going an online to investigate why I had not heard anything. Eventually I resorted to an online chat trying to understand why I had not heard about the status of my claim which still showed as pending. It turned out there is a tab labeled documents that had a message saying more information was needed, I didn't check this tab because I submitted no documents and was not told that Assurance had generated one. They sent me message about the claim. Why didn't they inform me about this?

Great to deal with customer service in getting a replacement phone shipped for my wife who's S10 screen had accidentally cracked. Professionalism all the way around...and easy to keep track of status of claim being processed.

By far the best experience I’ve ever had. The rep was super amazing because I had the worse experience with the Assurant insurance company but the T-mobile rep got on the phone and help me contact them and solved the issue. She is the best.

I wouldn't be surprised if Assurant is just rebranded.. From The absolute worst phone insurance company Asurion... Such horrible service customer service from an insurance company. Their entire business model... Is based on complete b.s. It's too much to explain the entire process of both my claims that were never fulfilled and I was blatantly LIED to by one of the Assurant employees.

The entire process was very simple, even for someone like me, who is not very tech savvy. From opening my claim, receiving my replacement phone, transferring everything from my old to new phone, to returning my old phone. I like the fact that T-Mobile and Assurant has made the entire process simple.

I'm not at all happy with the replacement I received. I did the replacement because I wanted to upgrade my phone. But because it wasn't wiped from someone else's account, it's been hell!!! No stars!!!!

I filed a claim, I got approved and my phone was being sent to me. Then, the next day it got cancelled in this shipment got returned. I called and called and nobody can answer my question straight forward about why my shipment got returned. It took over four months for me even get my phone back and I still did not get an explanation and I had to send corporate a letter through the mail. I wish there were other choices for T-Mobile's phone insurance. I love T-Mobile but not necessarily their Insurance Partners. Just a peace of my mind.

IPhone X with battery damage. When I called, I explained what was happening with the battery of my phone and I received immediate response. My new phone arrived next day and once I transferred data from the previous device to the new one I returned the old one. Excellent service. Thank you.

The entire claim process was fast, efficient and easy. I had my new replacement phone the very next day! The claims rep was very helpful and professional. Easy return of damaged phone as a return box is included.

The problem was resolved immediately. Am very please. Thank you! My grandson can feel secure with his phone. The delivery was very fast. The phone is working perfectly. The person that helped with the order was very helpful.

Fixed! After my initial review, someone from the escalations team reached out to me right away. I was connected with Rose who was WONDERFUL. She checked in with me every day until my case was resolved. As soon as she was on it things moved along quickly and I now have a phone again! Thank you Rose, you are the best!!

My experience with Assurant was very good. When I called about my order, the representatives were very friendly and knowledgeable and my phone arrived in a timely manner. I would definitely recommend this service to my family and friends.

The process was faster and easier than I thought and service was excellent and was able to change phone quick and explained perfectly on returning damaged phone. I just finished switching all my info to new phone and put damaged phone in mailed box and took to post office next day like it says in instructions.

My experience with your device agent Samantha was abysmal. When I request to speak to supervisor she put me back in the waiting queue without any explanation. However that was part of the journey in trying to get the i8 Apple replacement to work. After countless hours I finally got a rep that knew what the problem was. If you'd like details please call me **.

I have used your service 2 times. This most recent time was really bad. I have owned my new Note 10 Plus for only a few months and the face was damaged. When I called in to get the replacement Assurant rep was going to send me a Galaxy 7 as the replacement. I had to call T-Mobile to force you guys to give me the equivalent of what I bought. I will be stopping my insurance as a result soon.

Every claim I filed the phones never worked correctly. I just received a new phone 12/30/2019, that was getting very hot and making a popping sound, I reported the problems but to no avail, nothing was done. Now it was knocked off a table and stepped on and you're telling me I have exceeded my claims, just not fair at all. And no I would not recommend your company, y'all issuing out non working phones to paying customers

Had cracked screen, online submission was seamless, timely deliver, great experience. T-Mobile retail personnel was helpful in switching out phone and helping to get the new one operational. Again great experience.

I lost my phone on the 23rd of Feb and I called to file a claim. The lady that took the call was very nice and professional! I received the replacement on Tue by FedEX. I am very satisfied with the service I received, thanks you so much!

The staff member I spoke with was great and friendly. Overall the experience was okay but it took a little longer than I was expecting to get the phone. I made the claim on Sunday and it did not arrive until Wednesday.

Everything was handled politely and in a timely manner thank you. Received my new phone when they said it would be here and was very pleased. Keep up the good work and will definitely recommend your services to my family and friends.

Very quick and easy service replacing my phone that was dropped and the screen was broken. I completed the easy online claim form. Was sent an email requesting copy of bill next day, I sent email same day and claim was approved right away. Had new phone in 3 days.

I had a blue phone and you sent a purple one. When I called to ask why the change happened I was told told that the phones color couldn't be guaranteed. There's one thing that is guaranteed and that this policy is a bunch of crap. I don't want a purple phone. Now I don't want Assurant either, y'all are the epitome of ** customer service. I have notified T-Mobile that my account will close at the end of the next billing cycle and the crappy service from Assurant is a big reason for this change.

Assurant has Excellent Customer Service. The process to have my device replaced was quick and easy with their online service. I was able to track my device and I received my phone the next business day. Thank you for your online service! I would highly recommend!

I was told that I would receive my replacement phone in about 6 days and I received it in 2 days! Very impressed! Very happy customer! I received the same exact phone that was damaged. Couldn't be happier!

Lost my iPhone and within 15 minutes after contacting Assurant I had my claim approved and a new replacement phone on its way! Simple Form to fill out and positive friendly customer service when I call the customer service line. Very impressed.

Rude employees on the phone, incomplete information in emails. It took 3 emails and 4 phone calls to get my phone shipped to me. Employees on the blamed US Cellular and myself when in fact the error was on Assurant's part. I would never recommend them.

Customer service was great. Everyone was nice and helpful. I think the replacement cost should be lowered, especially when you have a police report to show your phone was stolen. (My entire car was stolen and had my purse in it; so I had to replace a ton of items and received discounts everywhere, except with this phone.)

Easy process but wife had a rose gold iPhone that just so happened to fall out the car window. Anyway paid the 175 to get it replaced and she received a red one. Now y'all might not think that's a big deal but when pay as much as them dang phones cost the color is important as well. Would be like your car insurance company replacing a pretty white car with a hideous yellow one. You'd be pretty upset too. No heads up on it either. Just opened the box and there was a red iphone. Not too many women gonna be happy about that. Now you already know I'll have to replace the phone entirely just because it's red and not rose gold! Kinda shiesty if you ask me.

The customer service rep. I spoke with over the phone was eager to help me. He was great, the best. Actually, he was probably one of the best customer service individuals I spoken with during my 60 plus years. Reward him. Keep up the good work. Thanks.

Assurant MAX+Protection plan company. They always send refurbished phones, that are not reliable, I personally face many problems. Whenever they send phone always some problem with cellphones. Sometimes software problem, glass problem, not working well.

My daughter's phone broke and we made our claim, the phone we received is for sure refurnished. We cannot hear on the phone unless the phone is on speaker. We ended up purchasing a new phone to just not even deal with the headache of doing another claim.

The claim processed was so fast and easy and customer service was so helpful and friendly. I give the claim experience a 10 from start to finish, had my phone within 4 days of reporting it and it includes weekend.

I have utilized Assurant's services several times over the past 15 years. Always fast, efficient, knowledgeable, reliable, and pleasant. Have yet to come across any issues. Trusted 100%! The only hiccup I ran across was beyond their control (I kept being referred to Apple Care when I, in fact, did not have Apple Care) but they were quick to remedy the situation (an 'Apple' issue, not an Assurant issue). I had the replacement device less than 24 hours later. Will continue to utilize them for all my device insurance needs and couldn't recommend a better company.

Follow the claim because I misplaced my phone and they process the order and got me a new one extremely fast with no hassle. Would definitely recommend getting insurance for your mobile devices through this company.

Quick and fast. Got straight to the point. Thank you so much. My siblings cracked my phone screen. This insurance company helped me by sending a new phone. I returned the cracked one. Very happy with new phone.

Thank you Assurant for processing my claim quickly and replacing my mobile phone immediately. You were able to resolve my issue of a malfunctioning phone without question. I initially went to my telephone carrier to resolve the issue and was referred to Assurant. The telephone was sent out and I received it 2 days later.

The representative over the phone was magnificent. She helped me quickly handle my claim and gave me all the details to make the process simple. The replacement came quickly, thank you very much for all you do.

At first all went well with the time to receive the replacement phone. But after I opened it up I noticed it was not the same color and it was a refurbished phone even though I paid the 249 deductible. When I contacted support I got the, "Well we can't control color etc and all we send is a similar phone," even though on the outside of the box it has color and the model number also states color of phone. I have screen shots to prove it. So far I have been trying to get the replacement phone to work properly. Thankfully T-mobile is working with me and helping with my phone and I don't have to deal with Assurant.

Phone replacement. Customer Service was efficient, friendly and eager to assist. They were welcoming and made the process feel seamless. I have shared my positive experience with many family and friends! So pleasantly surprised Assurant lived up to the promise they made and I felt very well taken care of!!

I cracked my screen on my Samsung Note 9. I contacted several repair companies, and they wanted $300 to repair. I contacted Assurant. I paid one third of the cost, and I had the replacement the next day. I complained about paying for the insurance, I am so glad I have it.

Great service. Took care of my phone by replacing it. Tried troubleshooting the problem. When they could not take care of the problem they asked if there was any other problems. My phone was cracked on the lower right bottom. They said that the phone was also damaged.

Broken screen. I greatly appreciate the assistance and prompt service provided by the customer service team of Assurant. They were quick and effective at getting a replacement phone. They made sure that we were able to get the replacement within 1 to 2 business days, and make sure the tracking information was available.

Motorola E Phone replacement. I received the phone within 4 days, but I did not receive the original charger that normally comes with the original phone. Please contact me ** and/or send charger to the same shipping address asap. Thank you!

Good experience! Claim satisfied promptly. Thank you for your help. No detailed questions asked about malfunction of the cell phone. The phone sent to me definitely corrected the issue. I will purchase your coverage on phone submitted to me by your company. Thank you.

Samsung A10e. My replacement came fast. I was able to transfer everything so quickly and send the damage one back super easy. Mailing the damaged one was easy as well. Just put in the provided package to send back and easy.

My phone was damaged but I have insurance on it. I submitted a claim and it was delayed after it was approved due to request for copy of my phone bill. It was approved after submission of said statement and shipped to the wrong address. Once I tracked down the mistake I called Assurant and my initial contact was polite, professional, and empathic toward me. He retrieved his manager to help settle the issue.

As a customer who normally doesn't send things through the mail, this was a stressing process. However, most of the directions were extremely clear and easy to follow. I would've preferred to return the damaged device through the supplier of my device instead, but at the end of the day I still received my replacement device, and everything worked out.

When my phone was damaged I was provided a super FAST replacement of even an updated version of my broken phone. The return of my old phone was simple with instructions and packaging provided. I was notified as soon as the old phone was received. Best alternative to having to purchase new phone at 6 times the cost.

You keep sending me cheaper and cheaper phones to replace my 2nd line. We had a Samsung and you sent a crappy LG. We didn't want and are not using. If we pay for a samsung Galaxy then replace it with a Samsung. The last time you replaced the 2nd line you sent a cheap crappy replacement vs what we had. Very disappointed. We went and brought a phone elsewhere and threw this on in a closet in the box unused.. Awful company especially when you pay for YEARS every month on time!!!

Sent me a defective replacement and told me they would send another one after I sent them the new defective one back. It took them over 24 hours to even send me a shipping label. Awful customer service and unprofessional.

The Rep. on the phone was well spoken, polite and effective and the package with the phone was waiting for me after work 2 days later. I was happy with my experience. The phone came with everything needed.

I was charged a hefty fee of $14 a month and when I finally had to use it, I had to also pay a deductible of $99 with nobody told me about and secondly I received a reconditioned or used phone. Totally unacceptable. I've canceled your service and I will never use it again.

You guys are the worst experience I've ever had with an insurance company ever in my 39 years. I lost my phone, you guys approved it. Then call FedEx and had it shipped back to you and wouldn't give me an explanation why. Told me I had to write a hand written letter to corporate if I had any questions. I did that and still received no answers till this day. After paying the $50 deductible and all, I still had to go out a purchase a new phone. You guys are horrible.

If I could cancel I would! It was the worse experience ever! Slow and not helpful!! I will definitely tell everyone to stay away and go to ATT for service and good they don’t use this insurance carrier. I usually get a phone overnighted to me and this time it took 4-5 days. Lack of communication with T-Mobile to verify my information. I pay monthly premiums and never do you need to verify my damn address or id to receive those darn payments. This could of been cleared within a day time frame if you would CALL T-Mobile. But you will not go that extra mile for your customers I see.

Submitted claim in October 2019. Had continued problems resolving claim. Unreasonable demands were place on me such as requiring original purchase receipt (even though it was not purchased at T-Mobile). Apparently all the information needed to identify the phone and process the claim was available electronically when the I signed up. Ultimately I had to contact the California department of Consumer Affairs Bureau of Household Goods and Services for help. Finally in February 2020 (4 months after initiating the claim) I received my replacement phone. This was an unnecessary and brutal experience.

It is the worst possible. The people who I spoke with were terrible at explaining the situation and process. Getting my replacement phone was delayed due to the fact that their explaining my options was so poor. Then to top that off the phone I was sent malfunctioned 2 days after receiving it. So not only could I pay $100 to replace my phone, I didn't have a usable phone for 4 days even though I have to pay for service on those days, I had to pay for a 3rd phone and won't be able to get my money back for 14 days. So glad my "full coverage" plan I have been paying for monthly for 6 years is so useful.

My phone got wet due to sudden rainstorm outside. Within minutes, water damage incurred. The insurance company was quick to comply and get me a replacement phone. I was very pleased with the customer service response towards my problem.

Couldn't have been any easier. Filed claim and next day received new phone. The new phone looks and works perfect. Sent me easy to read and understand return packaging so that I wouldn't get charged over a 1k from phone company.

I have had Assurant for over 15 yrs. Never had a problem. Someone stole my phone I put a claim in. They want to verify account. I am power of attorney for the account. Submitted account holders ID, wasn’t good enough. I’m his daughter. He has dementia. I have not been able to get him a new iD because he refuses to leave the house so I only submitted what I have. They said 3-5 days but never let me know that what I submitted was not acceptable. Now I have to wait 3-5 days more. Still no phone. I’m the account manager I get no info. You call their call center is in Philippines or South Africa. Very frustrating. What’s the look of paying for insurance If you can’t use it?!!!

You guys did great. I reported my phone online and within 2 days my replacement was here. I sent back the damaged phone and received an email letting me know it was received. Great service. Only thing the phone is refurbished.

I was sent a refurbished as a replacement of my new phone. My original phone was not even 6 months old. A supervisor from Assurant was supposed to call me back and never did after numerous calls. I am very dissatisfied.

When I called to make a claim I was approved with no hassle. When I paid my deductible the same model was overnighted to me with instructions to send them the damaged one in a prepaid envelope. Easy and simple.

I was truly astonished how quickly my claim was processed and the replacement phone in my possession. I opted to talk with a representative after going through the automated system. She was very patient in answering my questions and very helpful. Regretfully, I didn't ask her name. Otherwise I would be praising her now.

I filed a claim for a damaged phone on 2/19/20. I was told the phone would arrive on 2/21/20. Here it is 2/28/20 and I have yet to receive the replacement phone. I was told by UPS that Assurant did not get the phone to them in a timely manner so that is why I did not receive it on the promised day. I was then told it would come on 2/22/20 and it was not delivered. I then was told it would be delivered on 2/25/20 and it was not delivered.

Everyone was nice and knowledgeable about the service. My phone came the next with no problems. I was able to activate my service with no problems. The whole process was very easy and good for me. Thank you all for the help and service.

As I was snowblowing, I dropped my phone into the auger of the snowblower. It shot out the chute and was destroyed. One call to Assurant and after answering a couple of questions, I received an email from them assuring me it would be covered. The bonus came with the information that they were going to upgrade my phone to the newest Google phone at no extra charge. I am totally pleased with Assurant as my phone insurance! The process was totally painless on my part, even when returning the damaged phone to them. They took care of it all!

The process was terrible from start to finish. Frustrated after my phone was stolen, I call T-Mobile for a replacement. Once I reached a representative of Assurant, I was told I needed the IEM. That’s not an issue, but I should had been told that from the start. I had to be sent back to T-Mobile and then back to Assurant; only for the next representation to not require the IEM. So there are inconsistencies with the policies and procedures. I then had to be without a phone for 5 days, not including the shipping time. The process was unorganized, long, and frustrating for a person who pays for insurance every month and once the victim of the crime be treated terrible by Assurant customer service folks. Do better, period!

When I called everything was handled very professionally, right to the point, I received my note 9 with in 24 hrs. I took the phone to T-mobile store, the phone was not accepting the sim card, so we were on the phone to customer service for a long time, trying to get into work, it finely worked.

The phone replaced had a big blue line across it. It's horrible and the screen looks faded out, the line goes through the entire screen. You can see it when the phone is on but not when off. Must be some pixel malfunction. How is this a replacement??

It came in a great time frame. I’m pleased with it. The agent was very knowledgeable about the process of the watch. I tried to complete the order online but I had to contact them personally to get the order completed.

I returned my damaged phone and receive my new one promptly. Everything is perfect. Thank you so much.. I want to add I had no issues at all. Everything works out perfectly and I am so happy I have this insurance.. Thank you. Bette **

The person was very helpful in taking our information about the broken phone and arranging the replacement. We have received the replacement phone the next day and on Feb. 26, we returned the broken phone. Thank you for taking care of this so quickly.

Excellent service and no hoops to jump thru. Got phone day after claim. Customer service guy was polite and helpful. Went the extra mile. I was ready for a battle but boy was I wrong. Couldn't have been easier.

It good communication. That are easily understood and fast service. I want to suggest for UPS local delivery is not understanding. They don't care about the stuffs. They thrown outside and left because they are not contract the customer. I have bad experience because this is expensive devices. Thanks.

When I first reported my iPhone got lost, they took action right away but after a day, I got an email saying that my iPhone 6 that was lost was not covered under my protection plan because the gigabytes was incorrect. At that time on my first conversation with the person in charge I was only given three options of which the correct gigabytes was not an option so I choose the lesser or the middle of the three options. So they corrected the problem then another issue came about that they needed to wait another 48 hours to process my case, so at that time I was really up to my frustration so I asked for the manager and she gave me a little relief and it was solved perfectly. I got my iPhone earlier than expected. And that I was very happy. Job well done! Shoutout to the manager who help me out!

It was fast a fast and easy transaction. Easy to navigate and quick to process my claim. I enjoyed being able to do everything online versus holding on the phone for an agent and have to wait for a response.

There is an obvious disconnect with the Assurant/Tmobile relationship. The fact that it took me as long as it did to receive my replacement phone, when I sent in all of the information that I had including IMEI number and needing the receipt etc...was an absolute joke. You can't fake an IMEI number on a phone. I had all of the information I could get about purchasing the phone and sent it, and that wasn't even enough. I was given the run around from mobile via phone, t-mobile store, assurance and it was a complete hassle.

Took over a week for entire process. And for me to get my phone. Your reps aren't trained to understand and explain why some people need to submit identification and why some don't. I had to submit mine three times. I pay for overnight yet it took this long. Neither you nor Tmobile would be accommodating and adjust the deductible to a lower price. No ownership in your own service.. Trash.

Great experience, fast and save me a lot time in the process. So easy process. Thank you for make so easy. Great communication between the company and the customer. And a fast shipping that help to resolve the problem faster.

You inconvenienced me during the whole process. I will never use your services again. I'm canceling you as my insurance provider. My experience with you is 7 thumbs down. You guys suck at customer services and serving customers corr.

Got new phone fired up and going. Was a major pain to transfer stuff from old phone to the new Note 8 I have. My new phone has tons and tons and tons of popup ads on it now. Wasn't like that with my last Note 8. Not very happy. I can't figure out what is going on. Also the talk to speech is very very poor.

Overall experience has been great but this time phone was damaged by negligence of T-mobile and although this was spoken about with T-mobile representative on phone your company has made it a point to punish me.

T-Mobile sent connected twice to their system and it kicked me back to T-Mobile. The T-Mobile rep. stayed online until I was connected. Once I got to paying the deductible the automated system couldn't finish the transaction. So back to a representative to finish.

I had cracked screen on my cell phone. They were very courteous and helpful. Handled my claim perfection. Send me a new phone within 2 days. I AM A HAPPY CUSTOMER. FAST TURN AROUND, NO COMPLAINTS AT ALL.

I dropped & cracked my phone screen, I immediately contacted Tmobile & they were extremely helpful in getting me the Assurant contact info. Assurant quickly gathered my information and sent me a new phone replacement which I received next day. Customer service was Amazing, the replacement phone is perfect. Thank you for making this experience Easy-Breezy!

The loss of a phone is certainly a much larger issue these days and we found that to be the case when my daughter's phone was stolen while traveling through Spain. There are countless things to do as quickly as possible and most of those were taken care of for us through Assurant, my representative helped me with so much information and made my process very painless for replacement of my daughter's phone.

Assurant did a great job helping me quickly file my claim, approve it and get new device shipped out ASAP. Within a week I had lost my phone, filed the claim and got my new phone with little strain.

I dropped my phone, didn't think it was covered, contacted T-Mobile to find a recommendation to have it fixed, they suggested filling a claim. Filed claim Friday late afternoon, had a replacement Tuesday. Easy peezy!!!

I did this exclusively online and it was incredibly simple and user friendly. I have not had any other times I needed to use my protection, but I was very happy to have it in this case. I will definitely recommend this to others.

I love the fact that my replacement phone was overnighted, BUT I didn’t receive the same color phone. I had purchased a matte black phone and received a rose gold instead. Now my husband walks around with a pink phone.

Wrong phone sent. Sent back. 2nd replacement didn't work. CSR told me no add'tl replacement would be sent until 1st phone SCANNED. Still without a working phone. YOUR ERRORS BUT I AM PENALIZED. STINKS.

Very good service. I had a very good service technique helping me and they set up everything for my damaged phone and I called and had everything sent to me so I sent the damaged phone back the next day. WILLIAM

I had an amazing experience with my claim process. Filing online was simple, and I received my replacement very quickly. Very satisfied with the service provided. Email updates were an extra bonus so I knew what was happening.

I was told one thing by Metro and y'all told me another. So unprofessional. I paid 100$ deductible. I have never paid more than 50. I was lied to. Not happy period about it. And my phone was late getting to me. I was told I could pay my deductible in store. That was a lie. I am removing the Insurance off all 4 phones. Y'all are a waste of my $.

The replacement of my damaged phone was excellent. The only thing which gave me a problem was trying to clear information off the damaged phone. After paying for insurance for well over a year, I would have preferred a new phone and not refurbished.

My Galaxy Note 8 screen failed, and I filed a claim with Assurant and received a replacement in 24 hours. I was told it would be a refurbished phone, but the one they sent me appears to be brand new. Very easy and smooth process, thank you.

I paid $99 deductible and received my replacement phone no problem. Sent broken phone back to Assurant using their provided packaging and return label. Package was confirmed by the PO it was delivered to Assurant's facility. Assurant states the package was torn open and phone missing. Post office said it was in package during their scans in the system. I have called Assurant three times, told the whole story each time, on hold forever, while I'm at work. A supervisor was supposed to contact me within 24 hours no return call. I don't have the time (working) or money for this. I did what they instructed using their packaging how can they charge me again when I returned the phone per their instructions? The post office scanned it in the system at 8 different locations proof that I returned it.. Come on Assurant you need to take responsibility here. Your return label was obviously not insured... How is this my fault?

The claim process was very easy and straight to the point. The replacement was exactly the same item. Thank you. The only think I would like is to be able to speak to a customer representative rather than an automated system.

This was easy. Filed the claim, made the payment and the phone was replaced. When returning the phone, the process was just as easy. I enjoy being able to file online and bypass having to talk with someone by telephone. This process could not be any easier.

I filed a claim and received a replacement phone that did not connect to the sim and stopped turning on after the first day. In the package there was a slip that said the product was inspected and met their high standards. This company is a ripoff and now I have to go without a phone until my replacement and my one phone needs to be returned through UPS and my other through Fedex. A bunch of ** idiots at Assurant.

Easy to complete application for replacement of phone online and received phone within 48 hours. Received notification of transit and delivery. Very happy except had to have 2nd working phone to activate it.

It was a bit of a challenge getting the claim initiated and the representative I spoke with was somewhat difficult to understand but did a good job handling my claim. I would like to see better automation from the My T-Mobile site carrying over to the Assurant site for quicker and easier submissions on the claim itself. But overall, I am happy with the experience and the replacement phone arrived quickly.

My screen cracked so, I activate the replacement process and it went downhill quickly. I received the replacement device which was not comparable to the NOTE being replaced. Basically, I was told to deal with it and if I needed a "NOTE (with stylus) that I needed a letter from employer on letterhead to justify replacing a note with a note regardless of the version. I asked, how a letter from employer was relevant to my personal phone? Nothing serious from that and this was from a supervisor...smh.

The whole process was much quicker and easier than I expected. The representative was very kind and helpful. I was not excited to make the call to file a claim but it couldn't have been more simple. The phone also came the very next day.

We contacted Assurant after accidentally dropping our phone. Quick response and confirmation of to the claim and replacement was received in 48 hours!! Highly recommend this company. Excellent service and well worth the monthly fee and low deductible.

Great overall experience with processing and receiving replacement for damaged tablet. Customer service was friendly and efficient as well. Would definitely recommend to a friend or family member if they needed these services.

The Shipping took almost a week for me to be without service. Even after I have paid $200 Deductible. Not satisfied with the service nor the phone nor the time length I've waited just to get it replaced.

The directions were thorough, but I only wish that I didn’t have to pay so much to replace a device that I already pay monthly insurance for. Other than that, I enjoyed the priority shipping that came with the box for me to return my old device.

The Representative was very knowledgeable, and very efficient. He equipped me with all of the information that I needed to track my shipment and walked me through the process. He was a very kind and patient.

Was recently sent a new Samsung Galaxy S8 64GB G950U Black to replace the previous damaged one. My experience with the Assurant Customer Support Specialist was very warm, kind and explain everything that was need for a smooth process. No complain and item was shipped.

This is a my first time to use this service. I never done this before but when I call to lost my phone they take quick action and ask me some general questions which is not bad or over on my head. It’s good experience overall.

I lost my phone in downtown Sacramento. Or so I thought. So I went to the T-Mobile store and filed the claim. 5 minutes after finishing the claim, I found my phone. I called Assurant and asked them if they could cancel the phone and the Claim. They said they couldn't do that and then I could just mail back the phone. So, I am hoping that my refund of the phone will actually be refunded to me. I have yet to be notified of this information. I wish I could have also known that they were going to turn off my phone period and no one notified me of that. If I do not get a refund of the phone that I've returned, you will be hearing from me.

Filing the claim online was super easy. Received my device faster than anticipated. Device is in excellent condition and works great. Loved the fact a charger was also included. Also that a prepaid padded envelope to return my damage device.

:) Quick and simple process to replace stolen phone, delivered replacement quick. Representative very helpful and knowledgeable, wait time less than 5 minutes. Absolutely great, hassle free, quick, and easy.

Excellent service, great customer service. I would highly recommend Assurant insurance. Very effective. They helped me at their best ability. I was overall very satisfied with the way they were able to help me.

I'm very pleased how quickly I got a replacement phone for my broken. Great job! I will tell friends and family of my great experience. My phone representative was very pleasant and I was very satisfied with the service. Thank you.

This was the Fastest replacement service I have ever experienced. The replacement phone was almost new. Everyone was very nice. I will definitely use them again if needed. Thank you for being fast, friendly and reliable.

The phone agent was very nice & handled my claim quickly & accurately. I received my phone on the day I was told. I don't like the $50 deductible that I had to pay because I pay a premium every month. I had my phone since 11/2017. Maybe that could be taken into consideration. I am having technical problems getting everything to copy over from the old phone. Tech support was no help.

I returned my Galaxy S8 cellphone because of cracked screen. I was told replacement phone would arrive w/in 24 hrs, but rec'd it 4 days from claim establishment. Replacement phone was not fully operable until yesterday, due to installment issues. Will return broken device tomorrow, in Hope's there will be no report of non timely return, I will request receipt from USPS.

I purchased phone replacement insurance through T-Mobile and filed a claim in October 2019. During this time I was in the process of moving and the phone was mistakenly packed away in the wrong box. On 02/1/2020 I was charged 79.00 for the phone and it was located a few days later. I spoke with T-Mobile and was 2 weeks ago and was told to bring the new phone in and they would assist me in returning the old phone. I went in and completed the process and mailed the phone on 2/19/2019 and it was received on 2/21/2020. I called T-Mobile and the agent stayed on the line with me while the account was researched.

Was really easy to understand the steps to follow on my claim. People over the phone are exceptional, device arrived on time! So far great experience!!! Will definitely keep my devices insured with Assurant. Worth every single dime!

This warranty was sold to me with the belief that I would get a "brand new" phone if I needed a replacement. I was also told that my replacement fee was $79.00 and when I actually needed the replacement, it was $99.00. I have an LG G6. My warranty cost was about $130 so I ended up paying about $250.00 for my "refurbished" LG G6 that I could have bought on Amazon for under $200.00 so this warranty is basically a ripoff unless you have the latest most expensive phone available and you don't mind getting a rebuilt phone. I will be sure to decline this warranty on my next phone purchase. Don't get sucked in by the sales pitch like I did!

Quick response and expedited delivery made the experience tolerable. Frustrated by the high replacement cost makes the monthly fee seem less helpful. Perhaps I should have just switched carriers and got a free phone instead of staying with T-Mobile.

My iPhone 11 was lost on 2/8. I filled the report on 2/8. I completed All paperwork and submitted everything v requested by 2/9. I followed up almost every day and my claim was not approved until the 15th!! Therefore I didn’t receive the phone until the end on the day of 2/18!! Exactly 10 Days after the phone was lost. On this day and age, who can be without a phone for 10 days!? I’ve lost clients and important phone calls because I didn’t have my phone available. I find the time it took unacceptable particularly when no other associate on the phone can explain why. Of course the insurance will not compensate me in any way. But frankly I’m even considering. Changing phone providers because of this.

Paid $30 to ship a few ounces of phone! For EXPEDITION! Still took 4 days to get phone! I missed the small print "business days". THAT is not acceptable in 2020. I get orders from Amazon overnight with Sunday delivery! Will most likely drop insurance-my phone isn't worth the monthly fee PLUS $100 deductible+ $30 shipping that's SLOW!!!

Difficult to hear from earpiece. Replacement was easy and fast. Could not have been more simple or smooth. Went online and filled out the form and the phone arrived at my home the next day. I will surely recommend this insurance product.

I received my new phone the day after I sent the deductible payment. I had no problems activating the new phone and it has worked very well. The new phone has a much sharper image than the original.

I received my FIRST replacement phone around December 2, 2019 but something was wrong with it. I sent that defective REPLACEMENT back and it was DELIVERED ON 12-13-2019. I have been calling them because I received 2 letters stating that I didn't return the phone. I have been on hold each time I called for over an hour. Customer service told me they can see that the phone was delivered warehouse, but not scanned and now I am being charged $463.00. The phone was delivered.

Stolen phone. On the ramp waiting for the train. A citizen said he had an emergency come up and he needed to contact his friend to warn of some impending conflict or danger. I dialed the number and when there was no answer. I turned to the citizen to advise there was no answer. That's when the person snatched the phone and ran. I notified authorities but the person disappear in the crowd. Nowhere to be seen.

Replaced damaged phone. The representative was impeccable, kind and made sure everything was taken care of, she understood the dilemma I faced. I'm very pleased to say the least to know that this great company protect our privacy and our information while giving outstanding service. Thank you,

My new replace phone working good I just have to say my experience trying to receive it from UPS was very frustrating cause it took 3 days finally got it though and set it up finally with all my apps and photos so I've been enjoying it so far

My screen broke on my phone. I paid a lot of money to have it insurance. And when I get the phone you cant talk on it! I need my phone for work and home. When I called, they said go through T-mobile. It was less than 3 days I had the phone.

Replaced cracked Samsung Note 10+. The screen on my Note 10+ broke. They sent a new one overnight at no charge. Easy return, worked out great. NO HOLD PUT ON MY CREDIT CARD PENDING PHONE RETURN. Very pleased with this transaction.

Sim card reader did not work. I was on the phone for over an hour with tech support. I then had to take it to a store and call to tell y'all again that the phone did not work. I sent the phone back and still waiting on another phone to be sent to me.

It seems as if the claim was filed in error under my son's phone line instead of mine.... so I was able to replace it which is a good thing because the crack is right where my ear is and I don't want to cut anything else!

Customer service is horrible!! When paraphrasing they're very condescending - almost chuckling when they know you're frustrated. There are no real process/guidelines put into place - one dept doesn't have notes of the other dept. They cannot call/email the Underwriters reviewing your claim but yet they claim they're one and the same company but the bottom of your emails show differently. Nothing and I mean nothing gets resolved until you open up a complaint with the BBB. And when reading the negative feedback, it seems that these people were treated exactly the same as me!! I've paid insurance for years not using them AT ALL except this one time! As soon as I tested my new phone, I quickly terminated my insurance. My experience was so bad that I would rather pay to get a new phone than for them to take my money each month and treat me like they did, no sir, not in this lifetime ever again.

Your service is very bad!!! I had to walk six miles to pick up my phone. You wouldn't allow FedEx to drop the phone off at one of their stores. I had moved from my old address. You would not take my new address because you have my old address. I started this process on the 12th of February. After walking a total of six miles to get my phone because you would not help me. I called at lease 10 times explaining the problem only to get, "Can't help you." Then you told FedEx to ship the phone back. I told FedEx the situation I was in and they delayed the shipment back to you. That I could pick up my phone from the main hub. You failed me as a customer and your service sucks!!!

I got to say excellent service. Excellent workers. That’s my opinion and fast delivery. I will repeat again that the service and and representative over the phone is excellent. Fast delivery and customer service is excellent.

This company is much more friendly and communicate very well when it comes to issues with its users. TMOBILE is a terrible customer service company and should learn a thing or two from these amazing people who deal with issues on a daily basis. Thank you.

Everything went quickly and without any difficulties. When I got the replacement phone, I worked to set it up, everything went fairly smooth. I want to thank the company for such a speedy transaction.

I had a great experience with the online claim process. It was easy and quick. Filed a claim for a cracked screen and received my replacement phone within two days of filing. Definitely would recommend friends to file through the online process.

I filed the claim about a week and a half ago and I still have not received my phone. I've called in twice. They said they would contact UPS to ask them to redeliver it. I still have not received it and it's been over two weeks now.

The replacement came in very soon. Love it! Got the phone within the week that I lost it.. It was pretty amazing. Awesome service. The second customer representative that I talked to was a little annoying because he wanted me to call again for the payment for the deductible.

After length of calls, one supervisor finally help out to get my phone replaced. However the phone that was mailed to me have speaker problem which I can hear anything unless I put it on speaker, I have to call again before I was directed to nearby Best-Buy to get it fixed. On the long run am glad that my replacement phone is working perfectly now... Thank you.

Pay 30 extra dollars a month through TMobile for total protection 360 and was involved in an accident where both devices were lost/damaged. Filed a claim for my Pixel 3a xl and got immediate approval so I go and file my second claim for the LG Stylo 5. They make me wait over 3 days to tell me they denied my 2nd claim because I didn't have the protection on the Stylo 5 which was a lie. I contacted TMobile where they did in fact confirm I have the protection and I am still without my other replacement phone for the line and now the other person has to you a cheap unlocked Metro by TMobile phone that doesn't work well because someone at Assurant messed up or doesn't want to do their job correctly.

I lost my iPhone 8+ and they sent a replacement but I also lost my cord as well so right now my iPhone 8+ is useless. Very unsatisfied with the replacement phone. The shipping was quick though and that probably the only good thing.