Assurant Phone Insurance Reviews

I was able to return to the warranty replacement process after putting my initial call on stand by for 2 weeks. I submitted my replacement request on a Friday morning, and was told the phone would ship on Monday. Not only did the phone ship the day I called (Friday) but I received the replacement phone by Monday at noon. Excellent customer service, which is a better story than previous experiences with warranty companies. Thank you for solving our problem quickly and with excellent customer service.

I dropped my phone and went to T-Mobile to replace it and they told me to contact Assurant too and replace it for $100 vs. a new $600 phone! The person on the phone was easy to talk to and once the phone came everything was easy to follow instruction wise. I was very happy with my results and business with Assurant.

My son called me on a Sunday night to say he had dropped his phone and shattered the screen. I went online and filled out the claim info in under five minutes. I received immediate confirmation the claim was approved. We received the replacement phone 2 days later and it looked brand new. Thank you for the great service!

The agent was very nice and polite, acknowledged my situation. Quickly response solve all my questions within the 45 minutes while submitting my claim. I only wait one day without my device. Great service.

2 weeks for replacement phone and it's the wrong color. Really poor service, 1 star cause the phone at least worked. It seems a waste of paying for this service. Never had to use it for over a decade, sadly my experience was terrible.

I broke my phone on Monday morning, called Assurant the same day at 9 am to replace my phone. Customer Call Center was very understanding, showed empathy, and provided all the information I needed. By Tuesday in the evening I was already having fun with my new phone. I would totally recommend them with my eyes blind. I had a great experience with them. I can say they have, are and will continue to be exceptional. They truly go above and beyond to make sure that you are satisfied.

I filled a claim for an iPhone 6 Plus that started to have issues with the screen. It would randomly call numbers, text and open up apps and I was at one point not able to make or answer calls or reply to open or and any messages. I had this phone repaired for the same issue and Apple repaired the screen. I was told at the time that this was a manufacture defect for this model iPhone. The associate told me if it happens again to file a claim and tort should replace the device. Well as I stated earlier the claim was filed and I had to wait 4 days no expedited shipping was offered from your company. Once I received it not even a week but 4 days the phone that they sent to replace my had the exact same issue!!! UNACCEPTABLE because I was charged $100 and your company sent me broken phone with the same issue.

I am not a fan of Assurant. I ordered a replacement phone and was promised overnight shipping. 4 days later I call to ask where my phone was and was met with the equivalent of an "oops" with another promise of overnight shipping. 4 days after that I'm typing a 1 star review for them on my "overnighted" phone that took 8 days to get to me. This isn't my first horrible experience with this company, it's just the first time I've written a review. For a $250 "deductible" you'd think that they could at least follow through even slightly on a delivery of services rendered. No such luck. Believe me though, if I were a day late returning my damaged device, they would have immediately charged me a ridiculous amount of money! Too bad that doesn't work the other way around!

I cracked my phone screen after dropping it in a parking lot. Within an hour my claim and payment were processed, and a new phone was on the way. It was at my door in about 24 hours. The live operator with Assurant was wonderful, though their initial phone system was very lacking. The computer system used to sort my call (take basic information like phone, email, details about incident, etc.) could not understand human speech and after repeating myself, the understanding was even worse. This was the only frustrating part of the entire process. Otherwise, I recommend their insurance and service.

Made one claim on Friday late and got my phone on a Monday. Very fast turnaround time. The claims person was very nice and took the time to review every step. Even if my friend was Hispanic he/she still help a great deal.

I was told by Spectrum to call them. The man who answered told me I didn't have insurance on the phone and I was trying to scam them and told me to return the new device when in fact I did have insurance. I was on phone over two days a total of seven hours and Assurant sent me the wrong phone and would not call Spectrum so the Spectrum rep did finally do a three way call and I was told to keep the wrong device and sent the damaged one which was a cheaper iPhone x. This was by far the rudest service I had received.

My son went swimming with friends and didn't remember to remove his phone from his pocket prior to jumping into the pool. The phone was submerged for several minutes prior to my son realizing why one pocket of his swim trunks was heavier than the other. The phone cover was removed and the phone was put into uncooked rice to try and pull the liquid out, to no avail, then phone wouldn't even turn on. I contacted my cell provider, they gave me the web address to file my claim. I filed my claim online, paid the deductible, the new phone arrived in 24 hours. I sent the waterlogged phone back to them with the prepaid, addressed envelop they provided. Easy, fast, no hassle.

Please know that you are insuring the phone line, not the phone you are purchasing. My son broke is new iphone XS; I found out when he came home from college. In the interim he was using an old phone. I tried to file a claim - at first I was not certain when the incident occurred. I assumed it was recent so I guessed at a date. 5 days later I received an email that they had denied the claim. I spoke to my son about it and found that he had broken his phone on April 6th. So I phoned the representative back the day after my original claim was denied with the correct date. I was told that I only had 90 days to make a claim. I was 10 days over. Why would I put insurance on a phone line and not a specific phone. Buyer beware. I not only did not get the service but I found out that I have been paying for insurance on a way old iPhone instead of the brand new XS I had purchased.

Called Assurant after dropping my new cell in the driveway. A few questions, deductible paid, and my new phone was on the way. They ship quick and secure. Your local store location can help you get your new phone set up if need be. I called back again, to verify all they needed returned to them was my broken phone in the prepaid envelope they sent me. Both phone reps were very friendly and made the experience as pleasant as possible. Never want to break your phone, but hopefully you'll receive the same service I did from Assurant.

Phone was glass-cracked and mic port stopped working. Call was transferred from my provider to company and it was immediately taken care of. I had a replacement phone within 4 days. I recommend to all. I gave them 5 stars.

Assurant declined to honor my phone insurance and will not tell me why. My son lost his phone more than two weeks ago and all they say we can do is write them a letter. This is crazy. Customer service says it was declined by corporate because of a "conflict". What conflict? I have paid for phone insurance on all my phones for the eleven years I have been a T-mobile customer. They have very happily taken my premiums but now are refusing to honor the policy. There is no possible reason for them to decline this policy and I believe this is why they are refusing to inform me what the alleged "conflict" is. My next step is to file a lawsuit for fraud and bad faith. I am going to make sure they don't rip off anyone else in this manner.

I recently lost my phone and have been calling my insurance back and forth for almost a month. They made me jump through all sorts of hoops and when they finally sent me a new phone it wasn't even the right phone. It then comes out that they no longer have my phone in stock so they sent me then next thing they had laying around.

I was devastated when my phone simply stopped working or taking a charge. I called Assurant, and was told to expect a new phone within 24 hrs. They upgraded my phone from LGX Power 2 to a LGK30 with increased storage space. I took the phone to the Xfinity store, as the phone would not come on to allow me to extract my data. I was told that the charging port had shorted out. Staff was very helpful, and I was functional again in no time! Very rare to find a company with integrity!! I was quite impressed.

I bought my son the Galaxy S10 plus for a Birthday present in April and 2 wks ago it fell out of his pocket and hit the floor. The whole bottom half of his screen was pitch black. Just the bottom half. Lol...we called Assurant and made a claim and had the phone the next day. I was ready to wait a week if not more like in the past and I thought we would have to send his phone in before we received the replacement but we didn't! All in all we love and appreciate the service!

Their service when replacing warranty devices is always easy and fast. Thank you so much for getting back up with a couple days by providing replacement quickly. Love the fact that they provide return envelope with prepaid.

One of my phones was burned in a house fire. I called my phone company and I had a replacement phone in less than 24 hours. Because I had coverage on the phone and the people talked me all the way through. I was pleased and treated with respect.

The customer service experience was great both times I called. The 2nd time I called was about the replacement phone issues and my returning phone questions and the customer service agent was excellent and very helpful. The only issue I have is with the Assurant company itself. I feel the deductibles are too high, especially when someone's been paying phone insurance for a long time.

I pay 15.00 a month for this cellphone insurance. I have for years for several different phones. Not one time have I ever filed a claim. The one time that I do, "its under review". And I'm stuck waiting. My phone was stolen from my bag at a theme park I started my claim on 07/02/2019. It's been close to two weeks and it's "under review". In the meantime I'm using an old phone and keep getting the runaround from customer service. Going forward I will find a third party company instead of getting the insurance through T-Mobile. It's a scam and as a customer I feel cheated.

‪Assurant is a joke! They send me a defective Apple iPhone (mic doesn’t work) & now they are saying that they can’t ship me a functioning device until I ship them the defective one back. I don’t understand why I need to be phone less for 2-3 days for your guys’ mistake? ‪It’s clear that Assurant isn’t running the proper tests on refurbished devices before shipping them out. So how can I trust that the “new” device will even work? Are we gonna have to do this again?‬ ‪It’s not even so much about being phone less, but on the reason for it. It’s your ** and I have to pay for it because you guys have trust issues about your PAYING customers not returning the defective devices.‬

I dropped my phone, and my screen cracked really bad. Assurant sent me the same make and model in 3 days. Service was very fast and ask just a couple of questions about what happened to my phone. Thanks for sending my phone so quick.

One of my phones was not doing anything. Audio was terrible. I called Assurant and they had no problem sending me a replacement phone. Very quick service. Very much please. I would recommend a friend to this company.

Sent me a dud phone as a replacement and told me it was T-Mobile's problem to get it fixed. T-Mobile said Assurant should have replaced it, but the guy hooked me up with a warranty replacement. Not too happy with the runaround by Assurant.

My phone was stolen when I was helping a friend move their stuff. I called Assurant that night and the customer service I received was fine. My device came in two days, but it was a refurbished device! I lost a brand new Galaxy S9 and received a refurbished device. Fine, I turned it on and found that there was a burned afterimage on my screen. I contacted Assurant again to inform them of this and they told me to send my device so they can send me another device. I was hesitant to do so but I agreed. They have not sent me a new mailing label yet to return the device. So I've been paying for their insurance for 5 years and they send me a refurbished device that has a fault. I'm two seconds from cancelling my insurance, but I don't want to upgrade yet. I do not recommend them and I wish T-Mobile did not use them for insurance.

Having misplaced my device and to return to find it gone, I recently had the device replaced via Assurant. I was pleased to find that my device was replaced in a timely manner however the replacement was a refurbished phone! Having paid the $250 deductible for a pre-used phone did not really sit with me well. Now about a week and half after activating this refurbished phone, I am having problems with the microphone not activating when a call is made or answered. Seems as if I just purchased someone else's problem!

Story has a twist but a good one. My phone HTC11 went dark after I had it in my sports bra and I was gardening for hours on a hot summer day. The sweat killed it. I called Assurant, spoke with fabulous "Lulu" and they replaced it within 24 hrs. Now my phone shockingly came to life as I wanted to transfer contacts to new phone. I decided I'd rather have my deductible money back than the replacement phone AND Assurant had no problems with the request. "Des" processed everything and just said to send back new phone and once they have tracking number of it being en route, all will be handled within 7-10 business days. I'm very happy T-Mobile uses Assurant as their insurance carrier. Thank you. Ingrid. Bronx, NY.

I have been paying $8.00 per month on coverage for my phone since I bought it. My phone display was severely damaged and at the time I did not have money for the deductible. I continued paying the insurance and recently filed a claim. My claim was denied and the reason given was that my device was not covered during the loss date. I have been paying for phone insurance since I got the device and the amount I have wasted could have bought a phone replacement. I am reconsidering staying with T-Mobile for a fourth year because of this. I am wasting over $100 dollars a month on mediocre phone service and insurance service that gladly takes your money every month but will not replace your phone when it is broken and you need to use the service.

Briefly, my experience is like: My phone got damaged: Day 1. Same day called for claim: Day 1. Next claim approved: Day 2. Paid small amount of fee: Day 3. Got phone shipment details: Day 3. Got new phone :) :) Day 4.

I had a broken device, and asked claimed a file. Firstly, they said they will ship it back the next day, but after I called, a different person said the device is in backlog. And they do not know when they will get it. I got my device after 10 days. 2 days after getting the device, the replacement device itself was not working. When I called Assurant, the first person said that, as soon as I ship the broken replacement device, they will send me a new device. When I shipped it called them on the next day, a different customer service person said that they will only ship after they RECEIVE the device. Every time a different customer service rep tells you a different thing. And finally when the device got delivered, they again took 3-4 days to send out the device. It has been 20 days, and I do not have a replacement device. I wish T-Mobile used a different insurance provider.

It's been such a hell experience! They sent me a replacement phone that was a damaged, and because I've sent the initial phone that was damaged back I have to lose all my sentimental text messages and what not because in order to receive another phone the other has to be in transit. I lost my aunt a year ago, and now I'm bummed because I will lose all my text messages between her & I. I've been waiting to hear back from a manager for a week, and also when I do call to speak to them they've been so rude. I wish that I never paid for insurance, because it's been such a stressful process!

Assurant sent me a phone that had a crack in it and was not noticeable until you were on a white space. Hence, did not notice the crack until after the 7 days that you have to send it back. The crack got worse. I called to tell them and unfortunately it is past the 7 days and they would send us out a new one if we pay another $99 for something that was not our fault. I am so disappointed in this company and am so upset that we are stuck with this company since that is the company that T-Mobile uses. What a horrible way to treat a customer that already paid $150 to replace the phone and then you said a damaged phone. Lovely...

My daughter got her phone stolen when traveling in Indonesia. I called a couple of hours after the incident to T-Mobile that direct me to Assurant. Claim is done in 5 minutes and 2 days later the new phone was shipped home. Very happy with the fast and efficient service provide.

Assurant sent me a replacement phone that didn't work. They told me the only way they would send me another one is if I would file another claim and pay another $100. I was without a phone for 4 days until I contact T-mobile at one of their stores and they took care of everything. They verified the phone Assurant sent was defective and they had me a replacement phone the next day with no paperwork and no cost. They even inspected and tested the phone before I picked it up. This is why I've been with T-mobile for 23 years straight and this is also the reason I won't be using Assurant anymore.

Recently I just lost my phone and after I had report it to T-Mobile, Assurant Phone Insurance company sent me a replacement right away, arrived the next day. The replacement phone cosmetically grade A and running flawlessly. I am very happy with their great care & services for their customer such as myself.

We switched from Verizon to T-Mobile about 8 months ago (November 2018) because of the wonderful military plan they offer. On June 10th my daughter's phone malfunctioned. I took it to the T-mobile store the next day. T-mobile rep couldn't get the phone to power up and since we had purchased Bring Your Own Device insurance on her Verizon Moto Z Force phone, they instructed me to file a claim. I called from the parking lot. The lady I spoke with took the info, but later that afternoon I received an email stating the claim had been received.... for a Nokia Zine. Ugh. So I called the next day, and they supposedly updated the make/model. Got an email saying the claim for the Moto Zine was declined. Double ugh. Called again and explained it was a Moto Z Force, by Verizon. They wanted the IMEI number. The phone was dead, so I called T-mobile for that info. Called them back with the IMEI.

Assurant filled my needs in a timely manner. They are excellent at replacing the stolen cellphone I reported. I am glad that I signed up with them when I purchased this cellphone. It didn't take very long before I had my new phone.

1- Had to call them to finish the online request to replace my phone (broken screen). 2- Phone arrived in poor condition -- charge port didn't work and GPS defective, which is discovered while on the road for vacation. 3- My broken phone was mailed back to them before I knew this. 4- Their response was for me to send their replacement phone back to them and once it's in transit, they'll send me another replacement - MEANING no phone until new one arrives and I lose data that's not on my SD card because I don't have the phone to transfer data.

Oddly. They sent me an email thanking me for choosing them. I didn't. I don't have an option for other insurance through T-Mobile. On top of that, my deductible for the phone was too high considering I've never had a claim in 12 years. Then they sent me a broken phone. Then when I tried to get it fixed through them, because they're the ones who sent the broken phone, they sent me back to T-Mobile. I've been without a working phone for two weeks because of their terrible service. Let's see. 10 years * 12 months * $15= 1800. Then they charge a deductible. Then send a broken old device. Then refuse to help after that.

Lost my phone and called my mobile carrier to get everything situated with insurance. Had to pay $249 for insurance on a lost phone. I received it quickly, which was nice, but as soon as I turned it on and got it going it was overheating. It got so hot I couldnt even hold it. I thought maybe it was just because I was downloading a lot and didnt think about it again. Put my Otterbox on and while charging it another day my case was super hot. Unplugged it and immediately called my mobile carrier and had it replaced. Just a pain to have to set everything up yet again and try not to use the phone they just sent me. That phone should've never made it past the QA department and to a customer. I've had other experiences with this company that were not bad at all, but this particular review and rating is based on my most recent.

My tablet, phone, and laptop got lost, it was frustrating to lose all devices, however I thought since I had insurance on all the devices it shouldn't be such a pain to recover all. My phone and tablet was insured through Assurant (T-Mobile). I went to the store and the sales representative called the insurance company, and the customer care specialist said I had to pay $398 to get both the phone and tablet, I was to pay for it after 2 days and the tablet came in the next day, I was really excited at the speed of delivery, so I thought maybe the phone will be delivered in 2 days as the customer care specialist indicated.

I had my phone stolen so I decided to file a claim and pay my deductible. Unfortunately, a day later my claim status said "no longer being processed". I assumed because they couldn’t contact me. The next day I called via local T-mobile store and was ran through a verification process on another claim. In the end the same thing happened. "No longer being processed." This company did not want to honor my insurance on the phone nor did they give me any email or reason.

To the point my cell got damages. I made a claim. Mail person states he left package outside door. Called Assurant. It’s been 16 days and ZERO! I've called numerous times and wait, wait and wait. Is it even worth?

The person I talked with was very friendly and helped with my claim. I was told that they were sending me another black Note 8, instead I got an ugly grey one. I wasn't happy about it, but there wasn't anything I could do since I needed a phone. Aside from the ugly grey phone, I have no issues with the customer service.

I submitted a claim to have my phone replaced, because it stopped working. I used the website and just filled in the information it asked for, and received a new phone about 4 days later. That was great. However, I received a different color phone than I previously had, a color I never would have chosen. Given what I pay in premiums and the deductible, I expect that I should have been able to get the same color.

I received my replacement device on 6/24/19 and the phone started to run hot. I provided details of my problem by survey. I then called into Assurant to speak with an agent who transferred me to the Warranty Department, only to receive a message advising me to call in. I called Assurant back and was told I should be able to speak with someone in Warranty and they would get me a live rep. I was placed on hold and received the same recording advising me to call in. I gave up and still have this defective device that continues to run hot.

I have always had Assurant to cover my phones over the years. I was robbed and had to get a new iPhone. I called Assurant and did the claim and paid a 250 deductible and received the phone the next day only to have nothing but problems with it. I even went to T-Mobile and also called Assurant. For what I paid them for the insurance and the deductible I could have bought a brand new iPhone. Now I am stuck with a used refurbished phone. Not worth the money and they will do nothing for me. READ THE FINE PRINT AND DO NOT USE THEM!!!

For some reason after making my claim I never received the email they advised after making my deductible payment. I went online to check the claim and was advised to upload my ID. Did that and was then advised to call as they needed more info. Was told by a rep that my claim was under review and would take 3-5 days to process. I need my phone now! Not 3-5 days... Needless to say, I never had this issue with Asurion. I'll just cancel and go into the store.

Called Assurant about replacing my grandson's phone which he had damaged. They told me what I would owe for the new phone and I paid with a credit card and two days later he had his new phone. All that is left is to return his old phone which will be done tomorrow.

VERY DISSATISFIED with Assurant's handling of my claim. My device needed a repair. I purchased a specific color device as part of my brand. Assurant did nothing for me, was unhelpful, and still hasn't refunded my money. I am extremely angry that I pay for useless insurance.

Had to get my son's phone replaced. It accidentally got smashed. Went to our carrier, T-Mobile. They gave me the number to Assurant to place a claim. It was very easy to do. Received the phone the next day. Thanks, Assurant!

I had my phone stolen from my workplace and realized it quickly enough to get to my T-Mobile store within 2 hours. My first claim, which took over an hour at the store, appeared to go well and I was told I would hear from Assurant within 24 hours. I had Protection 360 on the phone, but still had to pay a "deductible" whack of $149, which I reluctantly paid. 24 hours later, denied. I got online, then on the phone with T-Mobile right away. Another hour and a 3 way call with T-Mobile and an Assurant supervisor, and this time, I am told it is "good to go", except for the "usual 24 hour delay". One day later... denied. No explanation.

This company is the best, anytime I lose or break any of my phones (I have 6) they replace them overnight hassle free, I would never switch this company for another one. My kids, wife and I feel very secure having an insurance with them. Thank you ASSURANT!!

Such awful customer service. I have been a customer of T-Mobile for many years. I am paying $15/month for their premium insurance. This insurance was sold to me because it included water damage. I filed my claim on 7/1 online. All paperwork was accepted and received by 1:00pm. I called later in the day to check on it and was told first that they needed information from T-Mobile before they could proceed. I called T-Mobile to try and expedite the matter and did a 3-way call with T-Mobile and Assurant. I was then told that my claim would be approved in 24 hours and I would have phone by 7/3. For some reason I am unable to get info on their website and get a message that they are doing system maintenance. So I went online and did a chat with a rep who again told me 24 hours and phone would be sent to me. They confirmed the type of phone I would be receiving.

I lost my T-Mobile Samsung * Note phone while on a fishing trip in northern Maine. Upon my return I went to the T-Mobile store. They helped me complete the claim form and send it to Assurant. I received the identical replacement phone the next day! Excellent service!

Is the best invest I have done, I thought I never will use the insurance and it is a waste of money but I'm glad I did it. Great Customer Service but it take too long to file the claim and it is not a next day delivery. T-Mobile sent me directly to Assurant who handled it. Anyway, I'm happy to have my new phone. Thank you Assurant.

I paid for the deductible and they send a phone. The sender UPS left the package in front of the door and got stolen. I reported it the same day right away and now I have to wait 10-14 days more for them to investigate. In the mean time I need the phone for work purposes. It’s been 8 days and I haven’t gotten an update yet.

My daughter dropped her phone and it was done for. I was a bit upset but the process of replacing it went very well thanks to the wonderful people I had to talk to. It did cost $99 which was a small price to pay for the peace of mind in knowing it can be replaced so quickly. Thank you to the staff for your help in getting this taken care of in such an expedited manner.

This is by far the worst insurance company for cell phones. I had one of my multiple cell phones lost and they really make it hard to process your claim and get a phone out there. No wonder they have a horrible rating. Cell phone companies should let you pick and choose your insurance carrier, not monopolize you to one: specially this one that's not only the most expensive and has the highest deductibles but is the worst when processing your claim. When taking your month payment it's great but when processing a claim: sit tight!!! Not an enjoyable ride. ***Warning*** Not worth it & very disappointing.

Assurant is the only insurance provider available to me & their bill is paid through my cell phone provider bill (T-Mobile). It has always been paid and current, and I have always carried insurance on my new device(s). I was out of town & my Samsung Galaxy S9+ was stolen. I filed a claim that day, and Assurant sent me the INCORRECT (much older) device as a replacement. I notified them of their error, and they said they would file a new claim for the correct device but would need to review the claim for an additional 3-5 days due to the error. No problem. I followed up with a manager to ensure they noted the account of Assurant's error and requested the claim be escalated. He said he would do that.

After writing my review a representative on an escalated claim level reached out to me to resolve the problem . Nathan was able to handle this situation and quickly come up with a resolution. -Thank you. My phone is now awaiting shipment. FYI..... start a claim as early as possible, you do not have to pay the deductible in any set time frame and the replacement phone will not be sent out until you do.

My husband lost his iPhone when, presumably, it dropped out of his pocket at the Lowe's parking lot. Unfortunately 30 minutes later when he realized he no longer had it, he went back to the Lowe's parking lot and when he didn't see it there, asked in the store if any Good Samaritan may have turned it in - no luck there, so I was on the phone with Assurant. They were so helpful and immediately approved the claim and within a few days my husband had a new phone. Definitely appreciated their help and the expeditious manner by which they handled our situation.

I purchased a LG G7 ThinQ for my father... A few weeks after purchase the phone fell out of his pocket while on his motorcycle and then was run over by a car. Made a claim and it was denied. They denied the claim because my father put his SIM card in his old phone for the time being. I submitted another claim and they sent me his old phone!!! I’ve had insurance on all of my phones for 6 years and this is the FIRST time I’ve ever had to use it and they won’t send me the phone that needs the claim! Now I have a brand new phone that can’t even be used.. Worst company ever.

Dropped my phone, submitted claim same day and had my new phone very next day. Deductible was cost effective/manageable. Returning old phone after factory restore was easy to send back with prepaid postal envelope. All on all, I was very satisfied with worthwhile paid service.

T-Mobile customer service and the insurance claim department has helped me have a smooth process with getting my new phone. They also were very patient with my concerns about the delivery time and date and walked me through the process and everything they assured me on actually happened. I'm grateful that I received help when I needed it and I am grateful that I am not out of commission because I can't do what I need to do without a phone.

The worse insurance company! They sent me a broken replacement phone. Went to T-Mobile and they said the same thing, the phone is useless. Assurant tells me that I have to send the broken phone back and then they will send out a new phone. Almost a week that I've been phoneless.

I had very good service from Assurant regarding the replacement of my cellphone. The customer service rep was friendly, knowledgeable and professional. I was very pleased with the next day delivery of my phone and will definitely use this company again.

I've been paying for insurance pretty much since I can remember and the 1st time I do a claim. I get an email that it was approved and it would be expedited 24 hour shipping. We'll 24 hours passed and I was patient since sometimes I get it's different timezones 48 hours. Pass... 72... Now I'm at day 4. No tracking number or information. I call in and I'm informed that my device is back ordered with no estimate of when I'm going to receive my device.

Assurant was quick to replace my defective device after I told them the battery was swelling and I was afraid of it exploding. I still believe a 7 day “warranty” period is ridiculous. Thank you to them for the quick resolution.

Leaving a well deserved review. I filed a claim on Friday June 21st, 2019. On Monday June 24th, was asked to send in proof of identity. No biggie... I send it in driver's license which was told to me and stated on the website, would take 24 hours. Well fast forward to 48 hours it was not accepted so a phone bill was requested and sent Wednesday June 26th. Well the 24 hour process time that was told to me by 4 agents was not met AGAIN. I asked to speak to a supervisor, he was kind enough to escalate my claim for me, but I asked to speak with a manager about the 48 hour wait I did not want to go through AGAIN! This manager named Marpin, then told me it takes 48 hours not 24 hours, to get approved. He only told me that because the 24 hour deadline was not met.

I purchased a specific color phone originally for a reason. I am disappointed I am spending $10 a month PLUS a deductible of almost $200 for them to send the wrong color and do nothing about it. It sound sounds silly, but when you have a family with the same phones, color helps keep the phones separate. The phone took 2 days to get to me too even though they guarantee overnight shipping. I wish we had a choice into what insurance company we choose.

I dropped my phone on the concrete, thinking oh it's fine because who hasn't dropped it before, right. Well this time I had a crack on the corner plus I couldn't hear people so I had to use the speaker or my headset. I was reluctant to file a claim because I thought it was gonna be a lot of questions and I was going to be denied but to my surprise it was fairly easy. The process didn't take long at all and was done solely online. I received my phone within 2 days and my replacement works like it's brand new.

I filed a claim with Assurant. During the claims process I was never asked for the IMEI for the device being claimed. I assumed that they would retrieve the information from T-Mobile's systems. Well lo and behold, the IMEI in T-Mobile's systems hadn't updated yet and was still showing the IMEI for a previous device. Now my claimed has been denied and of course Assurant is refusing to refile the claim with the correct information. Assurant is by far one of the worst companies i have ever dealt with. Their oh-well attitude to the fact that you're out of a $1,000+ device is really frustrating. I will definitely be seeking legal advice in regards to filing a suit against this company.

Updated on 07/02/2019: So I previously gave the company a 1 star rating on here. After that is when Rose contacted me and everything finally got settled with my son's replacement Samsung J7. She was definitely very helpful, she resolved the matter quickly, and actually called me back when she said she would. My biggest problem is that I should have received this kind of service from the very start. It shouldn't have taken a negative review on this site to FINALLY get this issue resolved. While as helpful as she was, the company as a whole is lacking, with employees that could care less about finding a solution to a problem on their end. So 2 stars is all I'm willing to give it and I still wouldn't recommend anyone use them.

I made a claim on June 15th. I have yet to get my overnight delivery of my phone. It was shipped to an old address even after being given the correct one, and still nothing. I'm not impressed. I won't renew my contract.

My son's screen was accidentally cracked while at school. Was able to fill out a claim online and a replacement phone was shipped to us in a few days. Instructions for activating refurbished phone were simple and clear. Easy to work with.

Filed a claim on an S8 Active due to charging port issue. Agent confirmed an "in kind" replacement would be dispatched after deductible was paid. Received an S8 which is not acceptable. Contacted customer service and was hung up on by agent and not called back, seemed intentional. Got a hold of a supervisor and was told S8 was all that was available but would send a return label for returning the S8. Supervisor recommended going and buying a new one from T-Mobile if that was the acceptable model. S8 was returned but no return of deposit. So, Assurant is collecting insurance premiums for products the cannot support, supply inferior replacements, and keeps deductibles for products they haven't replaced.

I needed to get my Apple Watch replaced and I was first told that it would be 60.00 by a worker from assistant and I told them I’ll save up that amount and call back when I have the money to pay. I called a month or so later and when I was fully through the claims process and was told the price I was now told it was going to be 90 something dollars instead of the 60.00. They didn’t want to help me find out who said they and why she just wanted me to pay the 90 even after I asked to speak to a manager. She refused and continued to tell me to pay the amount. I finally just paid it so I can get my replacement. I’m so upset of the lack of communication from the workers saying things and then changing it up. Better customer service would be nice. I will be canceling my insurance with Assurant and go through another company to fix my phone and watch if they where to break in the future.

I have been a T-Mobile customer for over 5 years and used them 3 times and they dropped me after my last claim in 2017 without warning until lost my phone. Now fast forward to 2019, my phone stopped charging and is overheating and they called me two days after I filed my claim and paid the deductible that my device is not in stock, but it took them no time to charge me or to collect my money monthly. ** waste. T-Mobile needs a new company.

Lost an iPhone X 256g and was replaced expeditiously within 24 hours as promised. Claiming online through some basic form filling that take no longer than 15 min. Such claiming process is so easy that anyone at any technical level can do it. No better word to describe Assurant than "OUTSTANDING".

They were friendly and understanding. Made me feel at ease with filing my claim and in a couple of days my iPhone arrived and in excellent condition too. They also give you everything you need to mail the damage product back to them free of charge.

I have paid for insurance on all of my phones for years and never used the insurance, however this time around I had to file a claim and replace a phone. Unexpected the process to be painful and difficult. I was wrong! It took all of ten minutes to file claim, fill out the information needed, input my payment info and submit. Within minutes in received an email it was approved. Since I did the claim over the weekend the 24 hour shipping time was delayed but I received the phone on Monday. They sent the new sim card and it took me a few moments to have my phone reactivated and good to go. Each situation for replacing a phone is probably different but in mine it was such an easy process!

After filing a claim for a broken Note 9 a replacement was sent. All data was transferred to the replacement device, and the broken Note 9 was factory reset. Two days later the replacement refurbished Note 9 died - VERY hot/black screen/then nothing - all data lost. Now there are no phones available to fill my claim - so I wait.... Not happy, but what are my options? NONE.

My daughter's screen broke on her LG Aristo. I called. They took my info. They sent the replacement and we got it the next day. We sent the old on back. End of transaction. It only cost me $10 because of the tier of her phone.

I never had to be so upset to file a claim for a lost phone, where the rep completely messed up everything. Even after specifically providing the information to the rep. My phone was delivered almost a week later. I had to go pick up my phone at UPS since they couldn't deliver it to the address for some odd reason. The name was incorrect on the delivery. I had to waste my time to go pick up the phone and had another person come with me so they can pick up the package instead of me. Seriously one of the worst experiences I've had in a while.

The phone they sent to me was messed up. I do not feel as though we have to pay thousands of dollars for phones and we end up getting a refurbished phone when we're paying for a replacement over $100. This has happened to me more than once over the years. Either they need to do better on checking the phones they send out or they need to send us phones brand new. We end up paying thousands of dollars for these phones on our bills altogether. Why should we have to get a refurbished anything. Send us a proper phone or at least make sure extensively that the phone will work properly.

I lost my phone and called Assurant customer support to start the process of putting in a new claim. The gentleman (for lack of a better word) was reiterating the same dialog. He did not listen to me and then proceeded to lie about the information he gave me (which was confirmed after I spoke to a manager at a later date). I had originally filed the claim online. When I called to see where my phone was, the representative told me that I had just filed the claim that day (after I was put on hold and transferred to HIS manager). I had the confirmation number as proof I did not file it that day.

The representative explained how the process worked regarding filing a claim for my damaged phone. It was all done in a matter of minutes. I thought it would be a lot of emailing and downloading of forms. But everything was handled in less than ten minutes by phone. I received my replacement phone a day earlier than scheduled along with the envelope to return the damaged one. This was my first experience dealing with Assurant Phone Warranty and it was nothing less than great. I’m a happy camper!!

I've been without a phone since 6/11/19. They sent me a broken phone to replace my broken phone. The customer service is horrible. They could care less. This company is a joke. All they do is read a Script. They could care less about me and my son not having a phone to call for help. I had to call and ask when my new phone is and has it even been sent out. They could have sent me email telling they didn't have a new replacement phone. So now it's going to take even longer. To the people in customer service you need more than just training. You need to be a human bean. This company sure did take my $100 fast on the 6/11. I'm going to report to the BBB well. If I could give them no stars I would.

My claim for my phone was handled by fast. The service was excellent. I received my retirement phone in 48 hours. The retirement phone is perfect and came fully supplied with cables further and headphones. It requires no effort on my behalf. Thank you Assurant.

I filed a claim with Assurant and it was handled very quickly. Shipped my replacement overnight. Well that is the only good thing I can say about this company!!! I noticed my refurbished device was defective (sound, panning & it will not recognize a sim card). I call them back and was told I needed to go to a T-Mobile store and do a warranty exchange which I did. After waiting a week and nothing from anybody I called them back. They told me it was sent to the store so I drive to the store and NOTHING.

The experience I have had with Assurant has been nothing but a headache. Filed a claim, once it was approved the process was fast, next day shipping. Sadly, That was the only great thing about the experience so far. I received my refurbished device, which I had no problem with I’m already aware there is a 50/50 chance of receiving a new one. Immediately upon activation I noticed the device was defective having audio issues I couldn’t hear even though the volume was up. & as well people have been stating that they having been calling me and I have not received not one call. Not even a missed call. So I tried to give the phone a few days thinking maybe it just needs a few days to adjust. But then I kept getting messages saying people were trying to reach me.

I received a device as part of claim which cannot be used. I started my policy as ATT S7. After my contract I unlocked and moved on to Sprint. When I had issue with phone I filed a claim, first their website isn't working. Mid way through claim I received fatal error, had to call customer service. They started claim process and even I told rep I had an unlocked device she could only process ATT device as initially at policy start it is ATT device. Now ATT is not unlocking device, Assurant is not sending a like to like device. I am left with a device I can't use. I won't recommend it to anyone.

The automated system is a nightmare to navigate. It kept forwarding me to Apple customer service. The Apple representative tried multiple time to transfer me to Assurant and it kept rerouting us to Apple. There is no option to speak with a representative either. Once I was finally able to put in a request for a new phone, it came quickly and was quite easy however your automated system needs a major overhaul. Better yet... Talking to an actual person would be very nice.

They handled two phone claims for me and despite issues that came up they were still able to handle the situation and were able to explain clearly what went wrong as well as how to fix it and returning the damaged devices was much simpler than anticipated.

I cracked my phone screen and attempted to replace it. I tried to file a claim online, but was told to call. What followed was 5 hours of bouncing between Assurant, Apple and T-Mobile trying to get information. I was told I had coverage which I didn't; told my coverage was with another company, told they'd rebooted the system and I'd have to wait half an hour (or hour).

I called about the glass being broke on my daughter's cellphone and they told me that I could get it replaced. They sent me a new phone and the package to send the damaged phone back and it only cost me $50. I was really surprised because the insurance co-pay on a smartphone is usually a lot higher.

I was very pleased with the prompt services. I called it in on a Friday and received a phone on Saturday. I liked the free shipping on the return of my old phone. They also let me know when they received my old phone.

Our US Cellular store helped us file a claim after the microphone in my husband's iPhone 8-plus suddenly quit working. (He could hear callers, but callers could not hear him.) We were a month past warranty (of course!) so we had to file the claim and pay $175 for a replacement phone. Talked to the Assurant rep on Monday evening and the replacement phone was delivered the next day before we got home from work. New phone works perfectly so we were very pleased with the service.

I lost my iPhone while on vacation. Once home, I went home a T-Mobile store and the salesperson was so helpful and assisted me by calling Assurant to report my iPhone lost. It took about 20 minutes on the phone with the Assurant agent to report my loss and request a replacement iPhone. The service agent was very helpful and comical. He was very responsive and sympathetic to my situation and assured me I would receive a refurbished X iPhone (he could not guarantee a new phone) overnight. Although I did have to pay a $249 deductible, the phone did arrive the following day and thank goodness I have not had any issues with this iPhone.

So I had to go to T-Mobile because my dogs knock my phone out of my hands and it cracked the screen. Sooo they told me to call Assurant. The first time I called I got a guy who barely could speak English. Then he wouldn't process it because it said Minneapolis instead of Coon Rapids.. then hung up on me. So I has to go back to the store and talk to them again. Then call again. They told me I would get my replacement in 1 to 2 days.. I waited until about 5 o'clock on the 3 day. Still no phone. I went back to the store and had them call to find my phone. They said, "It's out of stock and we will get you when it comes back into stock." I waited 8 days... It was a horrible experience.

I am happy with the customer service and the price of my deductible but I think that when I filed a claim a few months ago they gave me a refurbished phone... I had my new phone by the pool and water got in the camera. Samsung Note 8 phones are supposed to be water resistant up to three feet for up to 30 minutes. I didn't even come close to challenging this feature and somehow water got in my phone and into the camera. I think the phone that I had only had for a couple of months was refurbished and the factory seal was improperly replaced. So I had to file another claim shortly after the first claim and then put this phone in a bulky waterproof case.

I have been paying Assurant for over a year for my iPhone 7 device through T-Mobile. About 3 weeks ago, the phone's audio stopped functioning. According to my contract, "mechanical failures" should be replaced by Assurant with $0 deductible. Over the course of 5 phone calls and about 4 hours of time (3 of which were Assurant agents arguing with T-Mobile agents for T-Mobile to replace the phone instead of themselves while I was on the line) I was repeatedly told Assurant would not honor my $0 deductible situation. Instead, multiple Assurant agents tried to convince me they were doing me a 'favor' by falsifying my claim to 'accidental damage' and only charging me a $95 deductible.

Worst ever. They kept asking for things not provided by my previous phone provider. Kept requesting the same documents 4 times! Absolutely horrible customer service. Never returned my calls! Eventually after going to corporate it was resolved.

I had purchased Assurant Insurance coverage for my daughter's iPhone 6. When her phone was stolen, we submitted an insurance claim. We were pleased with the relative ease in which the claim was processed and a replacement phone received. We did have to pay a $175 (deductible?) at the time of the claim, but that seemed reasonable. However, that was 4 months ago, and now the replacement phone has died. The Apple store told us it was a hardware problem that cannot be fixed. When we contacted Assurant, we were informed that the warranty period on the replacement phone was only 90 days. So now I realize that I paid $175 (in addition to the monthly insurance premiums) for a refurbished piece of junk that only lasted 4 months. Lesson learned.

Assurant was easy to file a claim and receive my "new" phone. However, they give you a refurbished phone. I was unaware of this until it decided to automatically turn off and turn back on 22 consecutive times in a row which it now does 4 to 5 times a day. I took it to the Apple store and they told me that it was a hardware issue and they would be unable to fix it and I would have to buy a brand new phone. I then called Assurant and their warranty only lasts 90 days. They told me that I should file a new claim and pay for ANOTHER phone.

I lost my device (iPhone XS Max) and filed my claim. Firstly, Assurant took like a week without responding and then they asked me for my device receipt. When I gave them that information, they still declined my claim after a week saying conflicting information. When I talked to the customer service, they said that they did not have the information about my claim being declined. Assurant wanted me to mail the corporate office which is all the way to Pennsylvania just to know why my claim was denied or what information they wanted from me. The customer service has always been rude and not helpful but I still had to take it being a T-mobile customer. This insurance is a rip-off. And guess what, I cannot even contact the corporate office with phone or email for more details regarding the decline.

I pay for Apple care theft prevention every month and it is RIDICULOUS that I am being refused a replacement phone because "Find My Phone" was off at the time it was lost/stolen. I just got this new phone from Apple a few months ago and I went through the process of setting it up, and I'm assuming I turned on Find My Phone and didn't turn it off. But when they directed me to Apple to check - they saw it was off. Whether this is accurate or not I don't know, but it's NOT right or fair that I should be rejected a replacement especially when there is not enough education or notification going out informing people to make sure this is on, otherwise they won't qualify for a replacement phone - that's just shady. Whether the app is on or off, I deserve a new phone because I am paying for this insurance every month. Now I'm left without a replacement phone and still having to pay off my lost/stolen phone. That's just not right.

I don't want to go too much into detail but the company did what they had to do in a well experienced and professionally way. I asked for my phone and it came when they said it was gonna come. No problems.

Replacing unequal. I purchased a specific device and color and was given a different color in return. I don't think it's right. I made a specific choice in my purchase and should receive the same thing in return. Especially since I haven't owned the phone in a year yet.

I had a generally good experience with obtaining a replacement iPhone after I damaged mine. I received the replacement device in two days and it was the easiest thing I've ever done. I only had to pay a deductible and the representative who assisted me was very helpful.

June 5, 2019 claim was approved. On the 7 they sent it, they make me wait till today to let me know I'm not getting a replacement. In top of that they say, "Give me a different address to sent you the new phone." It was a lie. Assurant missed my package and I’m responsible for it. Assurant send device through FedEx and I received package and support after keeping me on hold for 7 days. Told I’m responsible for shipping and lost package on me. I don’t know why the heck they don’t do signature for costly phone.

I had tier 5 coverage for my HTC U12+, paid my $249 deductible to find out they giving me $199 phone. Waste of time and money. After all they just dropped me, $15 a month 9 months' worth of payments. Would not recommend to anyone.

My phone was destroyed. I had insurance I only had to call one time. They took my claim, instructed me as to what to do, and what to do with damaged phone. I paid a deductible fee of 20 bucks which I considered more than reasonable. I got a new phone within 2 days and sent the damaged device back as instructed. I would also be wrong if I mention the cheerful and professional manner of the agent and she was American. If I could give them more than 5 stars I would and a big thank you to that agent.

In the past, I have used Assurant Phone Insurance a few times. Each time was simple, quick and easy. Also, for a good price. I recommend others to use it as well and encourage them to review it online. My most recent claim was simple, quick and easy, as usual. I really appreciate it!

They are refusing to process my claim and pay me for the replacement device I was forced to pay out of pocket because they did not have my device in stock. Absolute scam!!! So I'm out $500+ because the various documentation provided was not enough.

On 06.06.19 at approximately 6:15 p.m., I placed a claim (recorded conversation should be on file with Assurant because they said they were recording me when I placed call for the claim). I placed my claim as I normally would and gave all of the necessary information and paid deductible. When I say all necessary information, I mean last four of social, billing / shipping address, contact phone, and email. We did not receive the phone on Saturday, and we thought, "No big deal, we should get it on Monday."

Needed to replace my daughter's phone. Had a new one in 2 days. Thanks Assurant for being so quick. No hard questions, just wanted to know what happened and they took care of us. Even sent a envelope to return the old phone in.

REALLY disappointed in the attitude as well as the poor communication of policies. I have up until now NEVER submitted a claim. An insurance company's dream customer. I had to submit a claim expecting a phone like the one damaged to replace my phone. I noticed the phone they were replacing was a different color. The rep at Assurant said many people called, surprised to hear that which tells me they aren't communicating it very well (I wouldn't have bought their insurance had I known). They can send you ANY COLOR of phone as a replacement for your phone. Hope you like pink because it might be yours. Then, when you point it out you are treated as if they are doing you a favor. Crap company. I used to work in that field as an Operations Manager. The employee I talked to would not have worked for me.

Filed a claim for water damage to my phone. After waiting for an email response that I never received, I went on their website only to find that my claim was not covered. No explanation as to why, but if the insurance does not cover a damaged device, then what am I paying for??? I've seen plenty of reviews on here of others getting their damaged devices replaced, so wondering what makes my claim different? Looking to at LEAST drop their coverage, if not switch providers to one who offers actual insurance for damaged devices. I also didn't feel very comfortable with the fact that the rep I spoke to couldn't transfer me to their auto payment system for the deductible, and took all my credit card info verbally, himself.

This year mine and my brother's phones have had broken screens, so I called Assurant to replace my phones and both times they sent me defective phones. Which wasted more time but T-Mobile warranty deed and also cost more money because I had to pay for the warranty myself. I do not like Assurant. I wish there was another route.

I used the insurance to replace my son's broken glass on his Note. After they sent a replacement, I sent the damaged phone back in the return envelope they provide. Apparently the tracking number that is provided means absolutely nothing and they claim they didn't receive it. Now I have to pay for the phone along with the deductible. This is the second time this has happened to me. Last time, after a few weeks, they magically found the phone and I had to fight with them to get my money back in a timely manner. It's a rip off and I have heard this happen to others as well. Don't send a return envelope with a worthless tracking number!

Severely cracked my screen. Assurant's reps were very courteous and professional over the phone. After filing claim, took 24 hrs to approve claim and a new replacement phone was mailed overnight. Just didn't expect the $149 deductible.

The customer rep was professional and very courteous. The replacement arrived quickly. I have no complaints and highly recommend! The phone I received as replacement was excellent. You would be wise to insure your phone with this company. No hassle.

This is a company I never want to do business with again. I am canceling my cell phone service because of them. I had my phone stolen and in the process of sending me out a new one they provide FedEx with the wrong address and deliver to wrong address and now I am left without a phone and they inform me to contact corporate. This is very unprofessional.

I recently had to file a claim on a lost cell phone. Assurant was fantastic to deal with. The customer service was extremely friendly and helpful. My claim was processed fast and I had my replacement phone within 24 hours of my claim being approved. My claim was approved within 4-5 hours of me submitting it.

I filed a claim on May 28th. I have YET to receive my phone and it is June 8th. I was told I can't get a refund, I was told I now have to wait 2 more weeks for them to do an investigation, I was told they can't and will NOT send me another device until they complete their investigation with UPS. I now have to be without a phone for A MONTH! They said they don't want to send me a new device even though UPS lost the package. I'm screwed and even the supervisors I spoke to don't give a ** about you. They just keep telling me "well there's nothing I can do until you wait the 10 - 14 days. Go call T-Mobile." WORSE COMPANY EVER. I even got hung up on by the supervisor because I was begging them to send me my phone. I shouldn't have to suffer because they sent a phone worth $1000 with no signature required and then lost it. I rather purchase a whole new phone before going through them ever again.

Cell phone screen broke. Called them up and everything was taking care fast. Told be exactly what to do and when to send my old phone back. The person i spoke with was very clear and understanding to my problem. Ty.

This company sent me a phone that was valued at 200 dollars, a fact I discovered after quick Google search. The phone I had covered was worth 850 dollars. I called them about the problem and the representative just kept telling me "it's a comparable device". I asked how it was a comparable device. They said,"I don't know it just is". They also said they did not have my phone in stock and that's why they substituted it. I asked if they would be restocking my model, and once again they said they didn't know. After a 100 dollar copay to receive a 200 dollar phone I would have been better off not having Insurance at all.

Quick and friendly service! I'm glad I was able to make a claim. I received my phone in a quick and timely matter. I am glad that a company handles such a stressful situation very easily and with integrity.

On 06/03/2019 I was approved per the email from Assurant for a replacement phone, the same phone that I pay insurance on, the Samsung Note 5, the LED screen cracked - then on 06/04/2019 I received a lesser phone in lieu of the Note 5 phone that I paid for. I immediately called them and I received excuses, no accountability and not willing to correct the error. They also said I had to send the S8 back before they would send the "correct" phone to me. So I had to pay extra shipping with tracking to get it there, the soonest by 06/07 to avoid waiting a week. I have reached out to BBB - I received a voice mail message today, in response to the BBB complaint, yet I called back and cannot reach the assigned case mgr. This now is the only ONE person that I have to wait for, per the rep to connect with to help me at this point after 6 phone calls and 3 emails, and now 3 days without a workable Note 5 phone. Thanks to Assurant.

The $100 fee was supposed to insure the phone would be received the next day. It took ten days, quite a few phone calls, and visits to T-mobile, to find that the scratched, used phone with bad audio was on backorder. I have since called the "experts" 3 days in a row with dropped audio issues and I still have them.

I paid insurance on for my phone bill for over three years. When my phone was accidentally destroyed beyond repair, I filed a claim through Assurant. They took my information and approved my claim in just a few minutes. They told me my phone would be sent to me via overnight shipping within twenty-four hours. However, it has been three days since then and I still don't have a phone. When I called to ask why, the agent told me she would have to check into it with the warehouse and that my file would be updated when the phone actually shipped. I was told I would receive an email and that I could also follow the progress of my claim online.

Dropped and cracked my Galaxy S10 Plus yesterday (June 5th, 2019). Immediately filed a claim using the website. Didn't receive an email saying that my claim was received. Checked the website this morning (June 6th, 2019) and it said that my claim was denied but gave me no explanation as to why. I called. The lady that answered was really nice in handling the situation but in the end she said she couldn't see why they denied my claim and that I'd have to write a letter to their corporate office. Why? What kind of crap is this? I've been paying Premium device protection for the 6 years I've been with T-Mobile.

These people are ** rip offs. They send me a damaged phone and I paid $249 then they want me to pay $5 for another phone then they want me to send my phone back and I have no phone for a few days. These ** people are sad.. I would Never use these people again. They will rip you off and just keep asking for money or you just won’t have a phone.. Me I paid $249 and this phone is a piece of **. My phone was brand new so clearly they send me a ** up phone. ** SCAMMERS????

Claim was approved May 25. Replacement phone to go out next day. When I did not receive it called. They said it was returned, apparently they didn't put the unit # on it. They had never sent me a email regarding when it was shipped or any issues. I had to call. They then told me that other one was being sent next day. After another 4 days again with no tracking # sent again. (Which is their policy) I called again after being put on hold for 45 min. They come back and say that the phone is backordered! With no ETA. Told them this is not acceptable I would like to speak with a supervisor. I was told they were not available!!! They would send a email when it shipped. Again could not give me an ETA, but they sure charged my cc right away. Terrible customer service and no communication whatsoever!!

I absolutely recommend this insurance company! I went on a family trip and stayed in a hotel. Unfortunately, when I got home I couldn't find my tablet. I searched everywhere and even called it and the hotel, but none of us could find it. That night I filed a claim with Assurant online and they overnighted me a replacement. It arrived the next evening. The entire process was so easy.

Assurant missed my package and I’m responsible for it. Assurant send device through FedEx and I received package and support after keeping me on hold for 12 days. Told I’m responsible for shipping and lost package on me. I don’t know why the heck they don’t do signature for costly phone. I lost deductible and phone. Support does not what they do, only reading same and same over time. I’m need my device back right now.

Awful experience. I called cust svc because phone was not working. Told me to take SIM card out to get IMEI number. I did. They denied the claim because SIM card was taken out of phone. T-Mobile had to get involved.

I was very disappointed with service I received for being a loyal customer to T-Mobile. Paying for insurance and not getting good service. I damaged my phone and filed a claim paid a deductible to get another phone. Refurbished phone and defective. First night calls were being dropped, keyboard was not working. I would try to open my apps such as my bank acct and I couldn’t because keyboard was typing a different number or letter. Called Assurant the very next day which was a Saturday and explained all the issues I was having and that I was leaving on vacation that Monday. Asked if I could have another phone expedited that day to another store or home so I could have a working phone on my trip. They know the best they can do because it was the weekend was to ship another phone on Tuesday. However I would not be here and not have working phone on my trip. For the inconvenience they discounted my bill 20 dollars!!

Purchased a device from t-mobile, again a brand new iphone XS Max , phone got damaged and processed a claim, so I'm paying monthly on my phone for this insurance. Claim was denied, reason, the phone number associated with the actual phone as moved to another phone. So I own several phones, if I move the SIM on another phone the coverage is no longer valid. So basically they keep on charging you but deny a claim. So they basically insure a SIM card and not the actual device, got to be the most stupid thing I have seen with phone insurance. I am never dealing with these thieves again, and same goes for T-Mobile. They offer the insurance so they are just as bad. Good Bye T-Mobile.

It's sad that they are a monopoly and we have no other choices whenever a phone must be replaced. I lost my phone and promptly paid the ridiculously high premium. I was told that my phone would be there the next day. Tuesday came and no phone was delivered. I inform them and they said after talking to a rude supervisor who kept hanging up on me that I had to wait another five days and then I would get another one sent out to me. Five days later I call. They say that they will send it the next day. Next day came and still no phone. I call and oops they forgot to send it. They promise next day delivery and it actually came. Dummies my phone was gold and sent me a black one. They suck big time and I'm being forced to use a phone that's the wrong color! I'm over it but I never hope to use them AGAIN. They are incompetent, foolish, inconsistent and unaware.

We lost my wife's phone On My 18th, and Assurant shipped out the device on 21st. But we never received it. UPS seemed to have misplaced it. They say they left it outside our door, but we never found it. After informing Assurant, they said they would raise it with UPS, and we waited for another 10 days to hear from them. Then nothing happened, and upon getting in conference with both UPS and Assurant, we were told that our ups account somehow mysteriously had release authorization (which could have been a mistake). Hence UPS didnt take the responsibility. Now Assurant says they wont even consider the shipment loss. Now we are stuck with no phone. I hope assurant helped us much better. Isnt the insurance for this kind of stuff?

My phone broke, and I called Max Assurant Plus. They sent a replacement right away and were very pleasant. Before even receiving the device, I received an e-mail that they had not received my device back and a reminder that I would be charged if it wasn't received. I called back and was assured that I would have 15 days once received before any charges were made as per the contract. I had trouble making arrangements to return through UPS because of my location but had made arrangements for it to be returned to UPS by a friend travelling to a larger city on day 14.

My iPhone was not charging anymore and the ear speaker was very difficult to hear from so I made a claim with T-Mobile and Assurant. The replacement phone showed up two days later however, there had been lots of rain and the shipping box damaged so was the return label. So I checked to see the replacement phone was ok and it was. I then proceeded to buy a box at my local post office and used the shipping label provided by Assurant on their website.

Hi. I placed a claim on June 1, 2019 for a Samsung Note. The claim was approved and immediately paid for. I was told each replacement phone ships out overnight delivery...Great! Well, I received an email yesterday (June 2, 2019) afternoon indicating my device has shipped along with a tracking number. I checked the tracking status and lo and behold ...UPS doesn't have the package. I called this morning to verify the shipping and the automatic system stated, "My device was shipped on June 2, 2019. Have you received it yet?" What is going on?!

I was told the replacement would be here on Tuesday but it didn’t arrive. I had to call to find out it was on back order. Nobody reached out. I had to buy a cheap phone for vacation leaving the next day. It arrived while we were gone and it is purple! For a guy! Not the color we are paying for. Nobody told us it wouldn’t be the same color.