Assurant Phone Insurance Reviews

It was easy to file the claim. The replacement phone came within a day of filing. The data from the old phone was transferred by our US Cellular provider and the damaged phone was returned. The service is convenient and easy.

I purchased a phone through a company that provided Max Plus Assurance. My camera broke, so I called in and got a replacement device. Unfortunately when I got it the audio was not working and I could not speak on the phone. I returned it and they sent me a second replacement.. SAME PROBLEM. I have just received the third replacement phone and once again the audio is not working and people cannot hear me on the phone. THIS IS THE THIRD REPLACEMENT WITH THE EXACT SAME PROBLEM. The worst part is, after every replacement I’ve had to send back they have assured me that they will do more vigorous testing before dispatching the next one to ensure it is working properly.

My phone was stolen while I was out of town. The process for a replacement phone was easy and fast. I had the glass screen protector on my phone and that was not going to be replaced although I had lifetime replacement on that. I had to repurchase that. That could have been on my carrier and not the insurance company. All in all, good experience.

Travelled to Taiwan with my husband this past month and upon arriving back home in Los Angeles, I noticed my iPad mini was stolen out of one of our carry-on duffel bags. We think that someone took it out of our bag in the overhead cabin while we were sleeping on the plane. So irritating. So as soon as I got home, I reached out to T-Mobile and since we pay for insurance for our devices (thank goodness). They transferred me over to Assurant. From there, the customer service rep took all my info down and all I had to do was pay the deductible and they sent a replacement iPad the very next day! Couldn’t have been more happy with the speed and service that I received. Great job, Assurant.

I made my claim with Assurant and they were friendly and were able to explain the process to me when my phone broke. They helped me file the claim and I had my replacement phone within 48 hours. I sent back the damaged phone and they notified me that the process was complete. Thank you.

Some insurance companies get it, others don't. This company made me jump through a bunch of hoops to get a replacement phone. Finally got the replacement - but immediately canceled the "protection plan." The CEO's office was great, but why does someone have to go through so much work to process a claim. Poor communication and slow response times.

Costco sells this "Max Assurance Protection" insurance for cell phones. Unfortunately, I bought it and since I asked for replacement phone, they keep sending either a refurbished one which now has random working problem and then they sent me the unlocked AT&T which is not FIDO LTE compatible!!! They didn't replaced it since they say it's FIDO problem!!!! If I knew I would have so much hassle, wasting time with this company I would never have bought it. Now I have a refurbished phone, AT&T unlocked, not Fido LTE compatible (No Data anymore). Be careful with this company.

I filed a claim April 2019. Paid $99 for a replacement phone which stopped working in less than 30 days. So now I have to go through my cell phone carrier & pay $5 warranty exchange fee and I really don't feel I should pay anything else. I call Assurant and told them my issue. The rep. rushed me off the phone because now this was a cell phone company issue. Very unhappy with this experience.

I cracked the camera lens cover glass on my LG G6. Called Assurant to send me a replacement phone wich was done promptly. The phone arrived within 24 hrs but the replacement phone was defective. It doesn't charge properly and looses charge extremely quick. Was at 33% when I received it so I put it on to charge and by the time I transfered my data 1 hr maybe it was at 9%. Now I have to send back the phone, wait until they receive it, refund my deductible and call back to go through the whole process again. Not what I had in mind when that insurance was sold to me by the Costco salesman who told me they were a good company. Now I'm still stuck with a broken phone and do trust the company enough to try the process again.

Their representative was courteous, fast, and friendly. Kudos for the awesome service and I got my phone earlier than expected! Thanks to T-Mobile and their representatives!! This is why I've stayed with T-Mobile over 2 years now.

They were very helpful in getting my insurance claim taken care of quickly and even when I changed my mind on how I wanted to replace my phone on the day of my claim they did that very quickly and with no fuss.

Everything was fast and excellent. The person I talked to knew all the answers to my questions. I got my cellular promptly. The only thing is I did not get a charger, but I guess I did not request that.

I have an iPhone 7. My phone battery was depleted so I wanted it replaced. They charged me the $88.48 replacement fee and they sent me my first replacement which had speaker and microphone problems (it kept glitching out when I was trying to speak to people and no one could hear, and it would make a loud sound every few seconds on my end while talking), the battery was also very depleted, so I spoke with them and they sent me a replacement.

My son had a cracked screen on his Samsung 8S and the replacement process with Assurant was extremely quick and easy. I made the claim over the phone, answered a few questions, paid the deductible, and the replacement was received the following day with a return envelope for the broken phone. They were able to ship the new phone directly to my son at his apartment without any issues.

Horrible service. Didn’t receive my replacement device. UPS lost the package and didn’t receive. It’s been 10 days and still no device. Said I had to wait 14 days. Talked with UPS and they confirmed the missing package. Very upset and frustrated. Talked with several reps. With rude and unprofessional and not helpful. All they do is pass me along and say sorry.

So, I'm giving Assurant only 2 * for 1.) out of the customer service reps I talked to over the last weekend - maybe 3 of 6/7 were helpful. Then this is probably more beef with T-Mobile and UPS - which someone should read THIS and fix; 2.) I had/have insurance but someone at T-Mobile (Cianna in VA) wiped that out in a keystroke when putting me into a Family plan and I was insured for 5 years - at 11-15 dollars a month = $900? Again more T-Mobile's fault - which perhaps someone from your end could've followed up on; 3.) and with UPS - being that you all do business with them, and if you're sending out something as important and as expensive as a phone (iPhone, to be specific) that it should be signed for, and not left in a customer's bushes - where it took me a day to search oh and THIS irked and still irks me; 4.) when emailing me about MY phone you don't even address ME (Cynthia) but someone else.

My husband's phone wasn't working for him. We went to the store to get the insurance claim started. Paid the 100 deductible. Got the replacement next day. Replacement phone did not power on and it did not recognize the power cords. Called Assurant. The first person I spoke to kept telling me there was nothing they can do about it. That I needed to go back to the store to pay another 100 deductible. I specifically said I'm not paying another 100 for this. I already paid the 100. The guy I spoke to kept saying um uh um uh in everything he told me. Then he asked for the order number. I give it to him. He said he could not find it. Then tells me that I HAVE to go back to the store to pay the 100.

I could depend on Assurant to send me a replacement phone overnight, incredible! The Port on my phone got messed up, and realized that with Assurant, I wont be without a phone for days. I love their services and won't change them for the world.

Phone lost. Sent in info and given tracking #. Said since I was before 10AM can get overnight shipping. For free. I was given tracking #, waited a day, no phone. Website said no such tracking #. Called next day and was told # not entered in system. Got # in system and told will ship ASAP. Phone still in warehouse. Waited a day and no phone. Called next day and told shipped last night. Finally, after waiting all day, called and complained and tracking # shows package arrived. And no one home. Was home all day. It was 7pm. Told UPS ships until 8 pm. I checked front door, found slip saying no one home and package delivered to nearby facility. Went to facility, package not there. Went to facility next day and package not there. Package arrived at my home 7:15 p.m... on 5th day. Driver said package never left truck. So much for overnight shipping. On good side, phone works great and refurbished phone looks and works like new.

Purple phone was to be replaced but blue was sent instead. Color is not that big of a deal in comparison to service in my book. I don't need to haggle to get something for free. Thanks for fast service! I

I got the replacement phone in no time which was great. However there were issues for quite a few days where the device couldn’t text. This was after the necessary updates. After 3 days and an innumerable amount of restarts, the phone worked fine.

The response time is good and fast but I will suggest a complete accessory should come along with the product since all is insure together. Like in my own case my headset is damaged and I lost the charger long time ago. I hope you can send me the headset and charger but if not ok.

I had the pleasure of paying every month for insurance on my device to have to pay a $99 deductible ONLY TO BE SENT A DEFECTIVE DEVICE THAT DOESN'T WORK. I called on day 17, 3 days out of my “14 day window”. They have no problem taking my monthly insurance payment and my $99 deductible and now will not send me another phone to replace the defective one I was originally sent. I wish T-Mobile would use a different insurance company because this is totally inconvenient, annoying and a waste of money. I wish I could give no stars. Because now I have to take time out of my day and go to the Apple store to FIX THE PHONE ASSURANT SENT ME!

I'm very careful with my phone so this was first time using insurance. It was awful, they kept transferring me to Apple instead to try to fix the misunderstanding on the full insurance I pay. Had to call at least 5 times and all they wanted was $99 to send me a new phone that they couldn't tell me if was refurbish (it is). Didn't expect to pay full insurance for so long to deal with such a bad company. Don't recommend.

I used Assurant for a phone replacement after accidentally breaking the screen on my 3 month old Samsung Galaxy Note 9. I'm usually very careful with my phones and take care of them. Filing a claim was easy and fast. I paid $99 for the replacement and $30 for 1 day shipping. I received the phone in 1 day as promised. After setting up the replacement phone (which is a refurbished phone) I noticed that the speaker was broken. Having the volume all the way up you could barely hear anything. This was the same for the ringer, calls, videos and music. This is the second time using this company and had this same problem with two different phones with two different phone carriers.

I use my phone every day for my job. I need to make calls and set up meetings. Unfortunately, my phone broke and it was not repairable. The one good thing I have to say about Assurant is that filing the claim was relatively simple and it made my life easier. The bad side it is taking forever for my phone to come. I filed my claim on Saturday, May 4. My policy the replacement should've come by Monday, May 6. It is currently Thursday, May 8th and I can't seem to track my package. I go on the website and type in my information, and it's no help at all. It only tells you when you filed your claim, your phone number, what phone you have, and the current date. There's no tracking number or anything like that. It says that at the top of the screen it says "Track Your Package" but that simply isn't there.

I have gone through Assurant about 3 separate times. Each time I have used this service that I pay extra for each month, is has been a complete joke. First off the phone they are going to send you are going to be refurbished so just know that. Each time I have received a phone through this company the phone sent to me had something wrong with it. Everything from no wifi, not reading sim card, and the most recent one, The glass on the back of the phone was cracked from the camera to the bottom of the phone. These companies rob customers, the lack of quality control is ridiculous and it is shocking that they are still able to be in business with these big companies. I have had nothing but problems with this company and I hope that this is the last time that I ever have to deal with this because this is not right.

My experience with Assurant was great, I was having problems with my phone. It was not charging up. I call Assurant and believe me in just 5 minutes I was told that my phone will be sent out right away. I was amazed by the fast service and I will recommend this company to everyone I know. The representative was so professional. I have not had this in a long time from people who suppose to help you over the phone like this. The only thing I will say change is nothing. Thank you for your great service.

I received a phone that does not work. I am unable to speak on the phone. The internet and text messaging work however I am unable to hear the other party on the line nor are they able to hear me. The only way I can speak to somebody is when the phone is hooked up thru my vehicle.

Confusing automated phone claim menu that requires additional online verification. Talking to a live representative doesn't happen at Assurant. 8 days after my claim I finally received my phone which doesn't work properly, upside down screen display, ghost commands and excessive battery wear compared to the same model phone that this replaced. The insurance coverage for Assurant is not worth it. Lousy service.

I placed a claim and paid the $99 deductible on April 30th, 2019, it was approved and phone shipped on May1st. The phone was received on May 2nd. Once I did a full reinstall, and saw the phone was working, I wiped the original phone and boxed it up and dropped it off. Later in the evening of May 2nd I realized I could only make calls on the replacement phone if I was connected via Bluetooth. The speaker button is grayed out and a call won’t connect at all directly from the handset. I spent SIX hours on the phone on Friday, off and on, between T-Mobile and Assurant. T-Mobile was as helpful as they could be. Assurant on the other hand said in order to replace the defective phone they sent, they would have to send me a label and the phone would have to show “In Transit” before they would send another one.

I dropped my phone on my way to work on Thursday, cracked the screen. Got to work at 8 am, called in my claim by 10 am, submitted the payment and was told if my claim is approved before 8 pm my phone would be delivered next day. WELL for some reason my claim was not approved until 10pm even after they took my money at 10:13 am. So I had to wait until Monday end of day to get the replacement. Got the replacement, transferred everything, phone doesn't work. Keeps cutting off, apps don't work.

On Monday my phone stopped letting people hear me on calls. Calling 611 was useless because they couldn't hear me to help. The very helpful T-Mobile store employees couldn't figure it out so we submitted a claim. They did charge me $49 for a replacement because of a tiny crack on the screen even though it was irrelevant to the issue and caused no problems. They said it would've been a free replacement without the crack. The next day while waiting for the new phone to arrive my battery crashed. Just stopped working and wouldn't take a charge. The next day the new phone arrived and hallelujah it came with a new battery. Took it to the store and 90 minutes later things were switched to the new phone which has been working great.

I lost my phone on April 16, 2019 and didn't receive a replacement until April 24, 2016. This was the worst experience of the entire time having my cell phone. The primary reason for having the insurance is to get a replacement when an emergency occurs. I don't understand why this took so long and no one was able to give me any type of reasonable excuse other than it was just their procedure and the claim was being processed. My reason for being upset is if the phone is lost, it's lost. Send another phone. My insurance is paid with my bill. I'm a businessman so I really suffered. The second problem was Xfinity Mobile couldn't even allow me to purchase another phone and append the same number in the interim. This is ridiculous and something should be done about it. I plan to change insurance companies soon. VERY, VERY UNHAPPY WITH ASSURANT SERVICE.

I was so happy I had insurance on my first brand new phone from T-Mobile. Mine was stolen at a grocery store and I'm still paying for my favorite phone. Luckily I had it insured and it was delivered in 1 day. The only thing it's a refurbished phone and wondering how it compares to the brand new one.

I've been a "regular" in using Assurant. My Samsung 8 Plus had a crack. From the claim process to the replacement delivery it only took three days. The constant communication keep me informed all the time about my claim. Great experience.

Logged onto my carrier reported the issues with my phone, directed me to the Assurant site, and filled out the claim information. 2 later phone arrived. The replacement phone was in excellent condition and worked perfectly. Followed the easy step by step instructions. Swapping information was easily done from one phone to another (using app). Packed up my old phone with the information provided, mailed back and just a few days later it came in an email that my old phone was received. Honestly, no horror story here. Simple, no hassle insurance exchange.

I called Assurant because my phone broke and put in a claim. The claim was approved and they sent a replacement which was an upgrade. It took 1day for my replacement phone to come. I have been dealing with them for years never had a problem.

So my daughter cracked her phone screen couple weeks ago. We did the insurance program aka Assurant, and paid to get a phone replacement sent out. Well the day we got the replacement phone it was working and we transferred all her old data to the new phone. The next day (last Friday), we sent the cracked phone in the envelope package provided. We watched the new Endgame, and on the way home, she complained that the screen stopped turning on. So I messed with it then it went like white pix-elated. Obviously something wrong with the screen hardware.

Everything was fine. However I did not appreciate getting charged the almost $700.00 fee for non return when the package was in your posession. I recommend tracking the package before processing a payment. I unfortunately did not realize the process of UPS shipping and didnt realize the extent I would have to go through to drop off a return package because I live rural - will also do my own diligence next time.

I have a Samsung Note 9. Upon damage to the screen I filed a replacement claim. I daily communicated with Assurant to monitor the claim process due to a previous nightmare of an experience with the replacement of my iPhone 10 which took over a month to be replaced. The customer communication with Assurant SUCKS. I had to call to find out there was information that was needed as customer service does not email the customer to inform what is needed. As with my iPhone claim, after a week I have to get Headquarters involved to resolve my claim which took only 24 hours to be resolved. This should not be a means when a Supervisor should be able to get the same result.

I had no problems with new device or with talking to customer service. Fast and friendly, not complicated at all.

Waited for days days to receive my phone. It was one issue after another. One day they had the right address to ship to. The next day they don't have the correct address. No one to speak to beside a floor Supervisor. They hung the phone up on me twice. Etc... It was one issue after another.

Took protection for the iPhone purchased in Costco. A year after reported a Claim for a glass damage. Received a replacement phone, but it took a longer time to back up the phone data as iCloud backup was failing for the existing phone. Once, able to back the data with Apple support team, I was receiving an speaker issue with the replacement device and it took long time to isolate whether it’s a carrier or a Phone issue. I reported about this problem to customer Support. They advised it should be fine will not be charging a Non-return fee as it’s an issue you are encountering with the device we sent, in worst case if a charge has been placed will return it.

I understood that the replacement phone would be a refurbished model, but the speaker for making calls is inferior. People are always asking me to repeat myself, and I have to hold it right up to my mouth when on Bluetooth - so what's the point of Bluetooth? I had T-Mobile put a screen protector on as soon as we activated the phone, so now I've invested in protection, but it's a poor replacement.

Assurant played me!! First of all they sent me through the trenches just to have my claims done properly. Then my 7 Edge wouldn't allow information to downloaded. So I took it to a T-Mobile store. I spent close to 2 months working with reps and still the replacement is garbage. Then on top of it all Assurant believes I should pay an additional 375.00 for a phone I paid for already. Smh. I'm over this while Assurant crap. And if T-Mobile can't find us a better insurer I'm leaving the T-Mobile brand!! I have been too faithful to be mistreated by a contracted entity.

After dropping and shattering my cellphone, I called Assurant for phone replacement and received prompt, courteous service. The agent was very helpful. They overnight my replacement phone and I received it the next day with instructions on how to return the damaged phone. I mailed the damaged phone back to them the next day and received a courtesy text to let me know it had been received. I am very pleased with my experience with this company.

I had to have 2 phones replaced and was unable to submit the claim online, for some reason the system did not recognize that I was covered. When I called in for assistance the rep was very helpful and quickly submitted both claims. My phones came next day exactly as she said they would. The entire process was quick and efficient.

Super easy. Only took a few minutes. Received my replacement in less than 24 hours. No hassles. They also confirmed when they received the broken phone. I have used this service in the past with the same results. Never had any issues with Assurant.

I had to have 2 phones replaced at the same time. They came quickly, no problem there. I was having trouble transferring my data over on one of the phones. Called to say I was having trouble and I may not get it back in the 2 week timeframe. I was told, "No problem, send it back as soon as you can and if you do get charged the non-return fee, we will refund it." Returned both phones. Was charged 1 non-return fee. Phoned and was told, "Oh we're very sorry, that will be cleared up right away. We will refund the charge."

I was able to speak to a representative within 1 minute, placed the claim quickly, about 5 minutes and had my device the next day. Amazing service. Huge improvement from my last experiences. I hope that they continue to hire the right team and continue to coach them correctly.

It was fast, quick. No problem. Got my phone next day. Had no issue. The rep was easy to understand and listen to my concern and was able to process quickly. Was not on the phone for a long time. Great rep. Very understanding.

I was amazed on how fast l was able to file the claim online. Received my phone in less than 48 hrs as told. Skip the call and submit online claim. Don't take this wrong but I hope to never use them again but if I do I know it will be painless.

Assurant made this experience super easy, extremely fast and can't forget EXTREMELY HELPFUL! I imagined this process to be long and disappointing but I filed my claim and got my replacement quickly!!!!

I had an extremely hard time getting my phone. It took 3 weeks to get it replaced. The customer service was a dead end and I continuously received false information. I suggest preparing yourself for the worst and having a backup phone, if I hadn’t had a backup phone I would have been even more screwed.

I have used this insurance numerous times through T-Mobile and have had no problems. A simple call to T-Mobile and transferred to Assurant where the claim is made and within 1-2 days my replacement phone shows up on my doorstep. To date I have used the service 3 times, and all with the same quick result. Can’t ask for anything better.

I dropped my phone in water and had to file a claim. I thought that it would take 24 hours to replace. I am now on day #8, apparently, my claim was "flagged". This means that after I sent in my paperwork (which I did immediately on day #1), that it had to be reviewed first in their system for 24 hours, and then sent to be reviewed again in another department for 3-5 business days. I need my phone to run my business and to stay in contact with my family as I am traveling. I asked to speak to a supervisor to see if we could expedite the process. The supervisor instructed me to email customer service through the website and ask them to please consider making it a priority instead of 3-5 days. I did, and I still have not heard from them.

Went to Assurant and received a replacement phone, Galaxy S9 Plus. Everything seemed ok but when I finally started to use the phone everyone tells me I sound funny or that they can't hear me. I sure there's something wrong with the speaker. I really hate swapping a new phone for abused one.

I didn't appreciate the customer care telling me to go to the store to finish my claim and after leaving work early and wasting gas. And delaying me getting a replacement. It was a waste of time. Poor customer service and T-Mobile too.

I ordered a replacement device. Upon receipt the screen was white and defective leaving me phoneless for 4 days. This phone is used for business and I was negatively affected by this inconvenience. I am very dissatisfied and disappointed.

I need to have my phone place because accidentally drop my phone. Assurant replaced quickly for me. The associates I talked with was an great help to me, and I pleased that I could track the delivery of my new phone.

This is the first mobile phone that I have misplaced and I have owned cell phones since 1996. I dreaded the experience of working with insurance to get a replacement. The experience was five star. It was easy to contact someone and a new phone arrived the next day. Thank you!

Customer Representatives were friendly, kind, and patient while I explained my issue with my damage cell phone. They explained the process in a polite manner, which was simple and easy. I received the replacement phone 24 hours later with instructions on how to return the broken one. I will recommend their service now and in the future.

Their website is very user friendly. Very easy to file your claim. Once the claim have been approved your replacement will be shipped. The whole process for my claim lasted about a week and I received my replacement really quick.

Their website is very user friendly. Very easy to file your claim. They will email you if they need more info. Once the claim have been approved your replacement will be shipped. The whole process for my claim lasted about a week and I received my replacement really quick.

I had an awesome experience with customer service agent. Customer service made sure they got all my information correctly. I received my replacement device within 24 hours. Everything went well with getting a new device.

The only thing they did correctly was ask me for my deductible payment 6 times in 24 hours once I put the claim in. Customer service was horrible and unprofessional. Sent a refurbished inferior phone.

Waited eight days for new phone to ship and was told there was a problem with my claim. But nobody could tell me what the problem was. I was told that department only received US mail. NO phone calls. Ridiculous. Not worth the monthly fees that I wasted. Never again will I be a customer. Buy a good case for your phone and save the monthly fee. By time you factor in the deductible you might as well buy your own replacement phone.. Joe.

I highly recommend these guys because they are very prompt and professional in handling your claim and you don’t have to wait days like some companies, they take care of you ASAP and you are up and running in a matter of hours. Don’t leave home with them.

Due to a brain lapse I lost my Samsung S8. I called my carrier to lock the phone and they directed me to Assurant, and I was met with exceptionally courteous service. My phone arrived 2 days later. That fast. My wife is a cancer survivor who I need to be in constant contact with and Assurant helped me to maintain that goal. Many, many thanks.

13 days without a phone! Luckily in this instance the broken phone was my son’s and not my business phone. As a small business owner my family’s well-being rests on my business. If my phone breaks and I cannot have client contact for 13 days, it would be devastating to both my business and family. Unfortunately, in the near future US Cellular and Assurant will be losing a customer of over 20 years. The service I received was completely unacceptable.

My son Galaxy S8 64g screen went blue so I called Assurant. Paid the deductible. They let me know I qualified for a replacement. I got the email with tracking info. I sat home all day the day of arrival because I followed UPS tracking and I was home all day with door open. 2 dogs and son playing outside. I checked UPS tracking every 30 minutes and eventually it said delivered. No UPS and no phone. I called UPS the same day and they made an investigation. Also I called Assurant the same day and told them what had happened and they told me I had to wait to see what UPS investigation could find my phone.

We had a water-damaged phone. We made a claim. It was an iPhone 8, 64 GB. They sent a replacement, but would not tell me over the phone whether they were going to send a new or refurbished unit - no matter how many times I asked. Of course, they sent a used or refurbished unit, not a new one. It came in T-Mobile packaging, not Apple. Then they said we needed to immediately ship back the replacement unit or we could get charged many hundreds of dollars if we failed to timely do so. So I was EXTRA careful to get it done on time. I used their packaging (First Class Mail - no insurance provided by them) and transmitted it via the U.S. Postal Service from a secure blue box bin in a skyscraper building. I have NEVER had any problems sending anything from this box.

It took me almost a month, and several different call service agents a few involuntary hang ups on their end for the wrong phone to be sent then sent back to them. I've done insurance chains in the past and get were never this difficult. I was told that the computer generated another way to process which was the beginning of this fiasco. It all turned around when an agent by the name off Brooke sat on the phone with me and my wife for about an hour helping us retrieve a pin number that T-Mobile gave us but did not work. Anytime I call in I always give my last four of my social and that day we figured out my old pin # which had never been changed like I requested. I'm very disappointed in ASSURANT but I am very thankful for Ms. Brooke! She is the epitome of what true customer service is about.

Absolutely horrible. Don't waste your money! They don't send you the correct replacement phone. They don't help you at all then expect you to do everything for them because of their mistakes and threaten you with a 1500.00 Bill. Absolutely horrible customer service. Been dealing with them for 3 weeks. Had to purchase a replacement phone out of pocket. Sent the wrong replacement phone that I already paid for after paying a monthly fee to them for over 10 yrs. By now I could've bought a brand new phone with all the money I've wasted dealing with Assurant. Horrible

As of this review, I'm still experiencing the experience. I have not received my phone. It is under investigation by Assurant and UPS as to what happened and where it went. Wanted it to be delivered to my P.O. box anticipating the problem at my current address and sure enough I'm still waiting.

I have had 3 phones replaced in the past 2 years. Expeditious and outstanding responses from this company. Had all of my phones the next day. I can't say enough good things. I'm a disabled veteran and have many accidents. This company has always been there for me.

Fast service. Customer Service personnel very knowledgeable. I will use them anytime. Replacement phone arrived one day after my call. Replacement phone was a new phone. Not a remanufactured phone like most.

I purchased my S10+ on March 15 of this year. On April 6th it was dropped and cracked the screen making it unusable. On April 8th we made a claim for the phone to be replaced. We called once or twice a day after that. Each day, we were told that additional information was needed which we provided promptly. On the 4th day, we received an email stating that our claim had been approved. We had been told with each phone call that the phone would be shipped out priority within 24 hours of the approval. I kept checking for that email confirming shipping. I finally called only to be told that my phone was on back order. When I asked about the ETA of the phone, the representative on the phone was unable to give me an answer.

I got "Assurant" insurance through T-Mobile for my phone because I'm accident prone, and I'm sure glad I did. I am dependent on my phone for my business so when I lost it I really freaked out! I called Assurant, told them my situation and they took the $10.00 co-pay out of my account and had my new phone delivered THE NEXT DAY! I could hardly believe it! The guy I talked to on the phone was very knowledgeable and friendly. You will enjoy being with them.

Assurant charge me $249 for a iPhone Max XS cell phone replacement. They told me I am approved for replacement but I have to wait 3-5 day. So 5 days later I get email saying my phone had be delivered. I check on my package And it’s was not delivered. I called and complain and they denied of resending me another phone. I hate this company and demand for my phone to be replace. Nick ** T-Mobile **.

Hello everybody! I would like to do my part to inform as many people as I can into the scam in which this company is. I've had my Galaxy s7 for 2 and a half years now. Paid it off and everything. Over the course of those two and a half years I have paid 12$ monthly premium for the ability to have my phone covered for entirety that I had the phone. That's about 350$ I paid over the course of just having the phone to have insurance. Now I broke my screen and thought, “Hey, I have insurance. I can get it replaced. “So I go to file a claim and my deductible is 175$ for a not even new refurbished gs7.

Terrible service, I have T-Mobile, lost my original phone, paid the deductible and 2 days later I get the replacement phone only to be locked to a Verizon. They figured this out after 2 hours on the phone, then here comes the unbelievable part. They won’t send you the right phone until you send the other phone back. They said they were going to send a shipping label. 2 days later and many calls later I finally get the shipping label to send the phone back... Altogether I was without a phone for more than 1 week, simply terrible!

Twice I in the past 2 years, when attempted to have my broken phone replaced, they had NO phones in stock. Today. Right Now. They have no S8+, no Note 8, no S9+, no Note 9 in stock! LET ME REPEAT. NO INVENTORY AT ALL! With hundreds of thousands of people paying $13 a month for a service why don't have the phones to honor the contact. How is this legal? The last time this happened I was without a phone for more than a week. Claim **. The only response I want is "Your phone is in the mail", "We will Increase our stock on hand to actually provide the service our customers have paid for".

I have a cell that I pay insurance on every month. I got through Metro PCS. Now it's broke. I’m being told that I have to pay $200 deductible for the phone which is more than the phone itself. I never even knew it was a 3rd party. Spoke to a supervisor name Irre. That whole team off wack. On hold 1 hour. BBB is who I’m calling.

My daughter lost her phone. I called the insurance company Sunday night. Filed the claim. I got generated to send in my photo id. For some reason I got flagged. Sent in all my documents and my daughter still hasn't received her phone. I spoke with T-Mobile and they actually did a conference call with them and the customer service rep and Supervisor was very rude to her as well as myself. She was mortified on how the call was handled. I am very disappointed in the service that I was provided with them. We pay our money for service and I expect to receive quality good customer service. I pray I have to never use them again when we lose a phone. They are rude and talk over you and make you feel less than a person. I am beyond livid with this company and the disregard of my feelings. Something needs to be done about the poor communication and customer service that you all have. Kymberlie **

I went online to make a claim it was Friday evening so I knew I wouldn't get my phone til Monday. Monday came and went and no phone. I call in and told my payment didn't go through which was odd. I thought that was dumb that I didn't get a notice to let me know my payment wasn't excepted at the time of payment and to try again. Instead it just let me wait til Monday when I was expecting it and had to call in to see what was going on. After speaking with customer I received my phone the next day that was a plus I was upgraded to a SG6.

Recently I lost my iPhone, I reported the phone lost and made a claim with Assurant. Filled out the online form and claim was pending. Next day when I checked my email the claim was denied with a reason of "Find My iPhone must be switched on prior to the device being lost or stolen". Since the find my iPhone was turned on I called their claim department. I was told that the reason why the claim was denied is known to them and that I will have to contact the corporate office in WRITING. So Apple does did not disclose to me that their AppleCare is actually thru a 3rd party provider and I have to contact corporate office thru WRITING. This is Apple dropping the ball and this is corporate greed.

I have a mobile phone insurance with for 3 phones on any account. Each call I made was timely and the agents were kind and helpful. The device was sent the very next day with a return envelope for the returning device. I did not know insurance replacement was simple and quick. Today our phones are a part of our lives. Assurant makes it easy to stay on track in our busy lives.

The Assurant representative that took care of me was nothing less than phenomenal. She explained everything with perfect clarity, expressed a level of care for my concerns and made me feel at ease with the process. With her assistance, it was a perfectly seamless experience. THANK YOU ASSURANT!!!

So I lost my phone and I found it demolished in the street. Took my Ziplock bag of what was left of my phone to T-Mobile. (Was told to tell and file a claim that I lost it>>when I still had possession of what was left of it?) Was told not covered is what Assurant told me cause I put my sim in another phone & was told that my T-Mobile plane only covers planes that my sim card device is in and to go back to T-Mobile. Assurant had my imei # wrong. Was trying to cover a phone I didn't even have protection on! Or was even from T-Mobile but tried to cover a zte when my phone is a iPhone 7+? Even when my iphone 7+ is still active and I faxed them the original purchase receipt that I had to pay $6.00 to fax!

I started my claim on December 31, 2018. When I called the woman I spoke to was very nice in helping me get the claim started. She told me that at the time they did not have any of my phone Pixel 3 XL in stock and I should purchase it and they would reimburse me. I told her there was no way I could spend another $968 on another phone and I would have to purchase it using my Google credit. She said that wouldn't be a problem and to send them my old phone and the new proof of purchase and I would receive my check.

I place a claim on the 2nd and gave them the IMEI number over the phone and then they ask for the order receipt and then they wanted the IMEI written on the order receipt and then they still say they do not have it and I send it again. Then receive an email that they needed the serial number. This company is a legalized scam and I may switched services altogether. Spectrum and myself was on the phone for at least an hour or two yesterday. I may have to swallow the cost of the phone. But I will do a petition and get different ones to sign it and send it to the CEO of Spectrum for them to review their contract with them. They may need to partner with someone else who can help them to build their service clientele.

After 2.5 weeks of filing my claim with no updates on my claim I had to call them and they requested to send a copy of my ID, so I did that even though I never had to do that before. Then a few days later asked me for a copy of my phone bill and wait a few days. I called and spent a few useless and frustrating hours speaking with supervisors that are helpless saying all of this is for MY security and ($50 deductible) fraud prevention. Now I sent a copy of my bill and will wait a few more days without a phone. I could have easily taken it to a cellphone repair shop and have it fixed the same day and cheaper, and not receive a reconstructed phone. Definitely canceling this awful service.

Was not very happy. Took much longer than it was supposed to to get my replacement. When I called in about it everything was ok till they put me through to the automated payment center where my call got disconnected. I tried to call back but could not get through. Then when I finally did get through to pay for my phone & it was on its way, according to tracking info someone from Assurant called FedEx to have them return the phone before it was delivered. I then had to call in again and after 30 minutes on the phone they sent me one that did arrive. No offers of any kind of compensation for the delay was offered at all. I paid a $175.00 deductible to have my claim handled this way.

This company is terrible. They make it so complicated to process your claim that you want to just give up. I filed a claim for my phone as well as my son's. After several phone calls and days, I was told I needed to submit a copy of the first page of the phone bill. I did that. Another day or two passes and I get a notice saying I need to upload a copy of the front and back of my ID. I did that as well.

My husband filed a claim for a phone on our account at the very end of January 2019 and they quickly sent him a replacement phone, which was the one good thing they did. He quickly noticed his phone wouldn't fast-charge. We then took a few days to verify this by comparing different charging cords and his phone charge speed to that of my phone. We then got in contact with Assurant to ask for assistance.

I liked the online application for my claim. However, after my claim was approved they sent out a broken phone. Which my daughter then shipped to me in Mexico (as I am in Mexico on business) which cost 142.00 USD to find out the phone didn't work. I had to call T-Mobile and file a claim with my warranty on the new broken phone and ship yet another phone to Mexico at 179.00USD. This is ridiculous. I had to spend 150USD just to file a claim. So-- I actually I've already paid over 500USD just to replace my phone.

I filled an online claim and paid the deductible. The next day my replacement was home with means to return the old machine. Communication was good, and the phone I received is working well. I am very satisfied with my transaction. The only reason I am not giving 5 stars is that the new phone didn't bring a charger (which is what makes sense). Other than that, very smooth.

It is interesting to see very similar complaints as mine on here, and in the same time frame. On 3-25-2019, I put a claim in for a damaged phone. My phone isn't functioning, this is a business related phone, and there has been financial impact from my still no having a phone 5 days later. I too, am in a review status with no information being released. It took me 2 times of giving and verifying a working number for them to correspond with me, and they were still trying to use the non-working number as the updated contact number. I'm trying to replace a phone that isn't working, and they are calling me on that phone. I was given 2 hour time frames that I would hear something back, no communication, and when I call 2.5-3 hours later, I'm told that it will take up to 24 hours. I understand at times processes need to take place for different circumstances, however the customer service impact with the lack of communication is frustrating and very poor at best.

I’ve been with T-mobile for over 5 years, never ran across with them since I've had service with them until January 3, 2019 when my phone was stolen. I filed a claim with Assurant. Few days went by and I noticed that the deductible still had not been taken off my account. I logged in to Assurant to see what was going on and it required me to send in a picture of my Drivers License/Identification Card, I personally went inside of the T-mobile store and had them submit my License on their store's tablet. Few more days fo by still no charge to my card so I call Assurant and they tell me that they need the paper receipt copy of when I purchased the phone????

Put in a claim on Monday 3.25.19, no update 3 days later. Called several times and all they can say is the specialist team is working on it. They had to change my claim from a 24 hr delay to 3-5 days for further review. It's a simple claim, screen is cracked just need a replacement. I rarely need to put in a claim, the customer support staff cannot tell me why they need to review it further, neither can the floor supervisor. This is ridiculous, I pay for this service every month and can't even get a claim processed in a timely manner.

This company is one of the worst I've ever had to deal with and unfortunately there's no way getting around it. Filed a claim on 3/17/19 then I had to contact them for an update, and only then did they let me know there was an issue with the claim and instead of just adjusting the claim I already made I was forced to create a new one. I was told I would get an update in 3-5 days, it's the 6th day and nothing! I call and get nothing but the runaround saying it's the review department that has to approve it and there's no way to get them on the phone! And I still don't have my replacement phone.

Insured via T-MOBILE 14 yrs. Cracked screen, 3.6.19 claim for my Samsung Galaxy Note 4, yes rather ancient, but battery cover opens, has SD Card port. Refused to supply anything but Note 5 which has no SD port. Have some physical limitations, student, need this. Supv. Chris says that's old fashioned, no one uses them anymore, yet they're in all: Note 8, 9, S10 and will be in Note 10. Demanding can only replace with Note 5, but give them 24 to 48 hours for escalating this to follow ADA consideration as Supv suggested Note 8. They've done this 7 or 8 times, again today after one hour more wasted. Only call with T-MOBILE Supv. Recording call. Forcing me to leave T-Mobile? Claim # **

My son cracked the screen on his iPhone, so we filed a claim with Assurant and they sent us a replacement phone, as well as a box to return the damaged phone in. We returned the phone via UPS and got a receipt with tracking information. When my next bill from T-mobile came, I was being charged $401.99 for the phone that we had returned! Assurant reps claimed that they received the box but it was empty. Dealing with customer service from both T-mobile and Assurant became an ordeal that went on for almost a week and many frustrating hours on the phone.

My phone was stolen and I immediately filed a claim and expected the replacement phone to arrive. When I checked the claim process, the claim status it said that "This claim is no longer being processed." So I had to call again and restart the process. The replacement device quit working after one day and in order to get another replacement I have to call again, await 24 hours for a shipping label, and then call once FedEx picks up the package before they will ship another device. They don't ship over weekends, etc. And the only way to really connect with them is via phone and when your phone doesn't work, is broken, or stolen...

I am very pleased that Assurant worked with us on the phone issue. I realize that not returning the old phone was a problem, but, honestly, we contacted the police as Assurant suggested, contacted our camera company for footage for the police and did everything we possibly could on our end. Thanks to Consumer Affairs for this opportunity and thanks to Assurant for their fast response. We will not be putting anything else in our mailbox.

My phone stopped taking charge the other day. On that same day I went to T-Mobile and they told me to call Assurant. It is usually through an automatic caller but I forgot my pin so I talked to a representative. The first representative hanged up due to technological issues. I then called again with the help of the T-Mobile representative and the process for filling with Assurant was quite fast. The only problem I had was with T-Mobile since I had to file it twice because of incorrect advice from their representative. I also had trouble with accessing my Apple ID. Assurant told me it will take 5-7 days for the new phone to arrive, but it actually came overnight. I am extremely grateful at how relatively fast everything was and it made all my previous trouble worth it.

Over two years of very gentle use of my zMAX Pro and the charger quit working. I plugged it in but it would not completely charge and the connection would not stay. So I called T-Mobile and they had another phone sent out. The phone I have now is so totally screwed up it's almost unusable. The touch screen does not work. It will not scroll. It only selects. It freezes up constantly and drives me freaking crazy. So I called T-Mobile again and another phone is being sent to my house this week. I hope I'm not getting into an endless game with Assurant. Will they ever send me a phone that works? At this point I cannot recommend Assurant phone insurance.

Phone screen cracked and called in claim. Called back with T-Mobile an hour later and Assurant said denied. Won't give reason. Said I need to mail letter?! Said not because too many claims or nonpayment. Just called back again and said conflicting info?! But won't tell what it is. No phone # for corp or email. Have been customer for 11 yrs.

While I have had friends tell me that Assurant was an joke and it turns out they are right. Lost my iPhone. When asked to upload my ID was unable to. The website kept saying that the last 4 digits of the card were not right so I called Spectrum mobile and was told my info was correct and to call back and talk to Assurant. After an total of close to 2 hours I was told they been having issues and I should use the IMEI. I did and that worked but now I am being told I need to wait 3 to 5 days because they didn't like my ID I uploaded. At this point and reading all this reviews my best bet would be to take them to small claims court. Assurant is an joke. Being without an phone for maybe an week is too much.

I processed a claim on 3/9/19, dropped phone. A half screen is blacked out. I called four days later due no response via email or online and was told claim was still under review. They couldn't give me any additional info because it was under review and they didn't have access to this info. Received a phone call from review department 3/15 6 days later stating they needed more information. Downloaded info to them on 3/16 and still no reply or phone. This is a business account, our last claim took 11 days and here we are again. Terrible response time!

I paid my deductible and was told the phone would be overnight shipped to me. 5 days later...still no phone. I have been on the phone with FedEx 3 times and apparently they have lost the package. My first call back to Assurant was completely useless as the rep didn't seem to care and told me to wait a few more days. Finally, was able to speak to a supervisor but now they have no more S8 Plus phones in stock and I am being told to wait to hear back or unknown timeframe of when phone will be available. So I'm now without a working phone for almost a week and have already paid my deductible.

Sent back and forth between T-Mobile and Assurant. Denied claim because I 'have no coverage during claim date.' I have coverage, never had a lapse in coverage. Because I took away phone from my kid and put away until they brought up school grades, I'm trying to give phone back, grades were brought up, and I accidentally break phone. I never used phone nor turned it on during that time cause battery was dead. They denied claim. I don't want insurance, I don't want mobile. Furious customer.

A T-Mobile replacement phone was order on 12/30/2018 and the damage phone was return through USPS by 01/07/2019. The tracking number (**) confirmed that the package was delivered at the return facility. I had a couple of conversations with Assurant representatives January. They claimed it shows it is in the warehouse and stated that everything was cleared. March 1, 2019. I was billed $389.00 for the device that I been communicating with them about. No explanation from them and the charges still persist on my bill.

I am being charged $535 for a phone I sent back to them yet they claim they never received. I followed their instructions, printed their label and dropped it off at the post office in person. All according to the system and procedure they have created. They have NO way of tracking the package. Nevertheless neither do I. Obviously, the damaged phone is no longer insured to cover the fees and all I get is excuse after excuse... Passing me off from rep to rep... Not caring one bit about how this affects the customer. Thumps up to Assurant for showing me its worth having their insurance! Thanks for the pay and pay some more policy.

I bought two Pixel phones from Costco. They recommended me buying the insurance saying it was fabulous opportunity. Worst mistake. I had a broken screen on my phone. I could have got it fixed for $60 but I had to pay $100 to send it to Max plus to get my screen replaced all they do is send you somebody else's phone that was returned that was broken so it was not working properly so I sent it out again. Did not have to pay $100. Received another phone. Was working okay. Not as good as my original phone and now it doesn't want to charge. It doesn't keep its charge.

I have had my iPhone X since it first came out in October 2017. Paid for insurance for every month up until it broke on March 9th. First they tell me I cancelled the insurance a month before it broke. I never did that. Then they tell me I have wrong IMEI number. Gave them the correct one and still they deny me. What is the point of paying for insurance if when you need it they just find a way to screw you and deny it. Literally lying to my face and saying that I canceled the insurance on phone a month before it broke. How convenient!!! I'll be filing a consumer complaint. This is fraud.

Recently I lost my iPhone and made a claim with Assurant. They took all my information and said my claim is approved. They said I will get it by next day. Next day when I checked online for the tracking information, I was told that my claim is canceled and they don’t have any other information. They just ask me to contact the corporate office and gave me their mailing address. I am out of town and lost my mobile in airport. I don’t have access to anyone now. I already submitted online request to them thrice and there is no response.

I put in a claim for my iPhone 7 Plus. They said my phone will be here Monday. I go to track my claim and it can't be found, that's bad service. Now I'm stuck without a phone, do I file a new claim? What am I suppose to do? What do I pay insurance for if I can't get a phone?

Horrible experience with my cellphone claim. Terrible website and your customer service gives me a different story each time. I understand my situation may not be the typical make the claim, pay the deductible, get replacement device with the return label for the defective device and move on. I am waiting for a large reimbursement because your company couldn't process my claim under the standard process. It has been over ten business days. The defective phone has been sitting at your warehouse for 6 of those. I went out and purchased the replacement device, I had to wait for the return label, I had to send proof of purchase, I had to go to the post office and send back the defective device because I didn't have a box to send it to your company because you didn't send me a replacement.

My iPhone 7 stopped working after a Apple update. It only allowed me to make calls on Bluetooth and also the home button stopped working. This company denied my claimed, so basically I've been paying insurance for what? They like to rob you and I will be looking into how I can handle them legally. To be honest I might cancel all my lines with T-Mobile and their money hungry companies they deal with. Looking at the other reviews I'm kind of glad they denied me because they seem to be lying and saying people are not sending in their devices and charging them for POS refurbished phones. What a stupid company you guys are.

Assurant appears to care nothing about the insured. I put in a claim for my broken phone. They told me a replacement would arrive the next day. I received an email saying it was sent. I checked the tracking number and it said the phone was being returned to sender. On calling I was told the claim was denied and they didn't know why and I could only find out by asking corporate. I was told that could only be done by written mail because they would not give phone number or email. I then received an email stating the claim was denied because after "thorough investigation the material facts pertaining to the claim were misrepresented."

I stuck paying a $300 fee because they did not include the return shipping label. I called and asked them what can they do about it and the customer service person said it's their fault that it wasn’t included in the box but it’s my fault that I didn’t call before now and that there is nothing they can do about it.

I'm really shocked by all of these negative reviews. In a ten year period I have had to utilize Assurant for a broken phone 3-4 times (between me and my then spouse) and it's always been effortless, a quick process and without it I would have been without a phone. If you are HONEST, DETAILED and NOT USING THIS EXCESSIVELY, you will have a great experience. It's not cheap, but neither are these phones. And yes, you do need to pay your deductible before your claim can be filed (of course!) It's been a lifesaver for me!

I cracked my screen. It wasn’t a horrible crack, but it was cracked nonetheless and I have insurance, so I made a claim. The first time I called the rep told me she put in a claim and someone will call me within 24 hours. No one called so five days later I called them. On that phone call I was told they overnight a new phone (maybe refurbished, maybe new) for a one time fee of JUST $244. I exclaimed that I was not paying for a new phone just because of a crack. I was told I could pay $29 for a repair. My phone is working just fine so why pay that money. The rep then closed that claim for a new phone and opened a brand new claim for a repair. I was told once again that I would get a call within 24 hours.

My iPhone had water damage so filed a claim. Received replacement phone. Send damaged phone back. Received a letter stating the damaged item was not returned. When I called they said they received an empty box back. I asked what my options were and they said I would be charged for the device because the box was delivered completely sealed and that no claim thru USPS could be filed because of this. I talked to the supervisor and they were just horrible. I can't afford to pay for a phone I returned.

My iPhone X was broken and totaled so I called to make a claim. I didn’t have the funds to get it fixed at the moment so I was told that I had up to a year to make the payment. So I recently called to make the payment and I was told that the representative that helped me before never put the claim in and now because they didn’t do their job I’m stuck paying for a phone I will never be able to use. I explained how unfair this is to multiple supervisors and employees and was rudely brushed off and put on hold just for them to hang up. They are the biggest scammers.

I was mugged and robbed on 2/17/19. On the 18th I submitted my claim over the phone. At the time (because of my missing items) I did not have my debit card present. When I got my replacement card I attempted to go pay my deductible and found out my claim had been denied due to misrepresentation. I gave them all my information as accurate as possible and was treated like a liar. It’s not fair because I really went through a bad experience and couldn’t get any help from my insurance company.

I broke my phone. Cracked the screen actually, and called in to T-Mobile. They got me over to their insurance company Assurant. And right away made the claim. It got approved and once I paid the deductible my phone was shipped to me next day! I sent back the old phone. They received and sent me an email. And everything was totally smooth and effortless. So after all the reviews I read on here I was happily surprised! Just wanted to give my feedback so people know not everyone has the same experience and not to worry. They do take very good care of you and the devices.

I am extremely disappointed with the service I've been getting with Assurant. I gave my damage device to the mail carrier and now Assurant is stating they never received it. They provided a return label number in which USPS is stating that it was never created in their system. This is horrible for me because now there is a device out there that is probably sitting in Assurant's warehouse and I'm being screwed! I am for sure looking into a class action lawsuit because this is ridiculous to say the least.

I purchased a OnePlus 5 with Assurant phone insurance thinking it was a good idea. I was wrong. This company is a scam, they NEVER planned on having any devices to exchange for if I needed a claim. When I called to get an exchange for my broken phone they offered me a check. I told them I did not want a check mainly because the amount they offered would not get me a new phone. It would be cheaper to never have purchased this scam insurance and just pay for phone repairs out of pocket. The reps were NOT helpful and a supervisor I talked to acted like a robot. Not a customer friendly company. Will never do business with them again and I advise all others to stay away.

I have been a loyal T-Mobile customer. I recently got a new iPhone from T-Mobile and was insured under Assurant. I lost my phone and gene I filed the claim, the Assurant insurance company denied the claim. They would give different reason every time and weren’t very helpful. I went to T-Mobile store and the representative was very helpful and sorted it out. Bottom line it’s not worth having Assurant insurance. It’s painstaking even to deal with them.

I tried to file a claim with insurance for a tablet that I'm paying on for 5 years only to find out that they don't have the tablet that I purchased from the beginning. I was told that they will send me what's on the Shelf, not the same kind of tablet that I purchased for the insurance. So I have 5 lines on T-Mobile. I'm canceling all five lines.

I decided for a change to try out this protection plan. Do I regret my decision or what. The description of the plan is written is way to confuse the consumer. 1. They do not say we send you a USED phone. 2. They do not guarantee the colour. So you get what they have. I am paying $240 plus taxes for a plan that they send me a refurb phone, with a colour that I can't pick? Let alone, the agent I talked to was not cooperative in escalating my case to a supervisor. The supervisor has not gotten back to me after promising that they will. Get the picture? I got a phone that supposedly refurb, after 3 and a half hours of backing it up etc.. I found out that the headphones are not working. I am self insuring in the future and helping the local economy next time.

T-Mobile should have some type of protection for their customers since this is the only insurance they offer. I was offered Assurant insurance by T-Mobile. I file a claim with Assurant 2-5-19 in the morning. It is now 5-7-19 in the evening and I am still in between calls with T-Mobile and Assurant and Nothing seems to get done. I called Assurant the very next day after submitting my claim online with them and asked them why I didn't received my phone in the mail, the website says next day delivery if filed Monday - Friday. I was told they tried to contact me and I didn't answer. "How dumb do they sound." Of course I'm not gonna answer. I don't have my phone.

By far the WORSE I've ever dealt with. They have wrong deductible in their system for T-Mobile. I've gone over 8 hours one day since I've filed claim Dec 31 18. To date still can't get claim fulfilled because they can't "figure out" how to correct. Went to store T-mobile was able to get to I.T. and assured me a callback with correct deductible of 49 not 100. I have over 112 plus hours in calls in just 2 weeks with no success yet. They never call back as promised and never stop passing back and forth excuses. I've never been on phone less than 2 hours.

Slow service. Took a week to arrive. First replacement received was a scratched device and they were willing to send another but the second was the wrong color. Unhelpful. Poor customer service. Apple Care much better. Very unpleasant experience.

This company is the worst for customer satisfaction. I called multiple times in regard to my claim and every time I got the runaround. Half the people who work there don't even know their job and when you ask to speak with a supervisor they're uncaring and don't help out in any way. This company and their employees are the WORST.

This company should be closed. They don’t have idea what they are offering. They don’t have products to replace if your new watch get broken. I have to paid a new one in order for them to give a refund so I can I have my watch again. They don’t give not ** if you don’t have the money to paid a new one. Awful. I don’t know what you have to paid an insurance and it won’t cover you! Please we should file a lawsuit to this company ASAP.

Honestly Assurant is garbage. They are not on the same page as T-Mobile. I had agents from T-Mobile tell me one thing and when speaking to an Assurant agent they completely contradict it and when I point it out their supervisor gets an angry tone and then to “ease” the situation he makes it seem like a joke. Company is a joke. As soon as you need a replacement they try to find any red tape even after paying for their stupid insurance for over 4 years but I guess that’s typical since that's how insurance works. Try to pay the least possible and save the most money for the company and screw the customer.

Unfortunately this is my second horrible experience with this company. First time through T-Mobile and now through Xfinity but the same go around. The company continues to send nonworking phones for a replacement. Once the replacement phone is received and not working properly you must resend the replacement before they will send another replacement. Called and spoke to one person who completely falsified the notes, called back spoke with Natasha which can't tell you anything except, "Send the phone before we replace the garbage replacement we sent you."

They sent me a crap refurbished phone that had issues immediately (which I wasnt even aware I was getting a refurbished phone and not a new one). Called on week 3 with it to return it and they said nope 2 week return policy. Turns out it’s actually 90 days... Dropped the phone 1 foot onto carpet and the screen cracked and pieces of it literally fell out and I can see the inside of my phone. Now they say it cant have physical damage. Piece of crap replacement, piece of crap company.

The worst insurance you could get. Not worth it. We bought our iPhone and after filling for a replacement the phone got lost. Now we dont have a phone or a replacement phone because even though we pay insurance every month and not our fault but the post office they wont get us cover. Ridiculous. Better off without paying it. I should of gone to Apple Store and replace it myself.

My phone died, it is a Samsung Note 5, I called Assurant to file a claim. I have paid insurance on this phone for approx. 3-4 years. I gave them the date of 11/25/18 as the date the phone died. My son later advised me that the date my phone actually died was the day before Thanksgiving, 11/22/18. They denied my claim stating that because I gave them the wrong date and the SIM card was not in the covered device, my claim is not covered. I put the SIM card in an old phone with a broken screen so that I would have access to my office. I do not understand why the location of my SIM card matters, since my phone was DEAD. Additionally, if the date has to be the exact date, the reps should advise consumers that the exact date is required or it will affect the claim. When the rep asked me to confirm the date, I said "it sounds about right" without checking the calendar or confirming with my relatives.

I filed a claim with Assurant on 11/25. After being put through much hassle to send in requested documentation, the claim was approved on 11/28. I sent in the requested information the very same day I received the e-mail requesting it. It took several submissions of the same documents via e-mail and the online upload tool before they confirmed they had what was needed. I was told that all claims approved before 8:30 P CST would be shipped same day, expedited. I did not receive any shipping confirmation that day. I called the next morning to let them know that I had not heard anything although the e-mail indicated I would receive shipping confirmation within "24 hours". This is when I found out that they hadn't send confirmation because they do not have the device in stock to send to me.

I cracked the screen on my phone Note 8, and filed a claim on 8/24/18 to have it replaced. I paid the replacement fee and received my phone overnight. Great, right? WRONG. I returned my damaged phone in the envelope provided immediately. I went about my business with my replacement phone, thinking all was well. About a month later, I get a letter from Assurant stating that my phone was never received. So I call to find out what was going on. They assured me that the tracking number on the phone showed that the phone was received on 9/4/18 at the warehouse, and they just had not scanned it in for some reason.

I don't even know where to begin here. I'm being charged $500 for the lost device three months after sending it back, now they're claiming that it was not found and that I'm the one responsible for it. It all started with a broken screen, which I tried to replace using AppleCare since I had opted for the more expensive insurance plan that included it according to T-Mobile. At the Apple store I was told that my iPhone had no AppleCare and that I had to go through Assurant instead.

I have 2 phones with T-Mobile. When I signed up, I was told what my payment would be until the phones were paid off, or so I thought. I looked at my new phone bill, and just like that the insurance went up $2 a month on each phone. I have to pay the same every month, but Assurant can change their rates at will, and you either shut up and pay it, or you can cancel the coverage, and have to pay out of pocket should something happen.

This situation is still pending a final outcome. I have Xfinity mobile phone service and pay for insurance through them. Assurant is the company they use. I filed a claim in 10/28/18 for a broken LG Stylo 4. They put a $1 hold on my debit card. On the 30th I realized I probably listed the wrong model of phone because they only list a set of letters and numbers not the actual types of phones. I sent an email via their site to inform of the correct model. No response. On 11/1/18 I sent another email via their site because we had not heard anything. Probably about 11am that was sent.