Assurant Phone Insurance Reviews

Could not be more pleased in the claim process. This was the easiest transaction I have ever completed with a cell phone. Customer service was the absolute best, shipping was extremely fast and the service from start to finish was A+!!!

My experience with Assurant was better than I could have hoped for. I called in my complaint, which took no time at all, and I received the new phone the next day. They supply everything I need to get up and running. They supply the materials needed to return my damaged phone and they give you 10 days top return it. Using Assurant was no hassle at all and as straightforward as can be. Totally worth the $11.99 monthly payment.

Replacement took more than a week. Did not email or called me. The claim was rejected and why. I have to call them after a week of waiting to find out the claim was rejected. Did not tell why it was rejected. I have to file a claim AGAIN.

I originally had a silver LG G6 and I made a claim and you gave me a pink cell. LG g7. Not happy with the color at all. I had ordered a clear case so I could utilize the base charging and had to return because of the pink phone. Not happy. Now I have to find a case that completely cover this girl cell and yes this color made me mad enough to call customer service and try to exchange and I was given a unsatisfactory answer about you don't know what color I would get. I'm sure there was a silver replacement! Now I'm stuck with this till whenever.

It was all very simple and straightforward. Idiot proof. Great customer service. Very simple. Good follow-up on the part of Assurant. I like the fact that you get a live person to walk you thru the whole thing. Hopefully, I will never have to do this again but if I do I hope I get the exact same service.

iPhone 8 Plus space grey. I’m so pleased with my replacement! It delivered when it was suppose to. I love the fact that they proved all the utensils needed in order to ship my old phone out. I will highly recommend Assurant to my fellow friends and family.

When I contacted Assurant about my lost or stolen APPLE iPhone 6, they immediately made arrangements for a replacement phone to be sent out the next day. I was questioned about a few details but it was very efficiently and pleasantly handled.

You sent me a refurbished phone in a which within one week was not working. Both speakers were broken. Had to contact T-Mobile and they have to replace it. Paid $50 to use her phone for less than one week. Terrible. Will not recommend you to anybody.

Phone came next day. Easy instructions. Very fast and professional representatives on the phone. Easy postage paid envelope to send phone back, very happy with the replacement phone. Only wish is that Note 8 screen covers keep falling off but that's not the problem of them. Very nice company.

My initial experience was not great. However, I was treated fairly both times and I was really happy with my experience. The person who help make my claim was help, happy, and very competent. It was painful to lose my device but I was happy that I was able to get our new one.

The customer service rep was great and helped me with my claim. She should be a trainer, as she listened and help me get things processed. She took the time to listen to my concerns and was not rude or short. The experience was great.

I described what happened to my son's phone to the Customer Service Rep. Was directed to complete the paperwork and the next day we received the phone that we were to swap with the damaged one. We did pay the deductible, but well worth it.

The first replacement I received was locked to a different network....I couldn’t get another one until the old one was in transit. Spoke with a supervisor that was no help. It took me a week for what was supposed to be an overnight replacement. 1 week without a phone that I use for business....really sucked.

My phone screen was damaged and my claim was handled in 24 hours. I was able to complete the process online and the return process was easy as well. The new phone has been working well and there are no concerns.

Replacement phone, screen cracked. Great service, fast, exemplary. Agents were polite, knowledgeable and goal-oriented. I was extremely pleased with service and with phone replacement. All went smoothly and I received new phone on time quoted. I recommend Assurant to friends and relatives.

This service is the best yet. Very fast and received the phone faster than expected. Thank you so much for the great work. The phone arrived in perfect condition, along with an additional accessories. This is a great service. Thank you for providing us with this service.

Great service and fast shipping. Put the claim in around morning time and got the phone the next day. Filling out the claim sheet was easy. A+++, will stay with them for my phone protection. Will recommend to friends and family.

I have your insurance through T-Mobile. I filed a claim on June 3rd. Your company nor T-Mobile could get the password to work on your website. It took one month with many of phone calls to finally complete my order. This is total **!!!! I would like a refund. I paid $99. This is unacceptable service. If I don't get a response within 15 days I'm turning your company into the Better Business Bureau and my attorney general. How about them apples.

Quick and easy, the replacement phone works great, don't have to repeat myself in a phone conversation with anyone I talk to. First phone was terrible, had to always repeat myself in a phone conversation, people would tell me my 900 dollar phone wasn't worth 50 cents.

Put in a claim and received a completely different color phone (rose gold). Called in and even though color is not guaranteed, they agreed to send me a black because I couldn’t use a rose gold phone. I’m a guy.... don’t want a rose gold phone especially for something I use for work. The second phone they sent was gold as well.... they didn’t own up to their word and said they would not send me a black phone. Waste of time and money on this service. Customer service was not helpful resolving the matter as they said they couldn’t do anything after agreeing to resend me a black phone. Never would use this service again.

I will be leaving T-Mobile because of my experience through this whole entire insurance process. Received a refurbished replacement phone that didn't work and pretty much Assurant told me I was SOL and had to go to the store to do a warranty exchange. Store told me no since they sent me the phone they couldn't do nothing but can talk about upgrading but would be out the $100 deductible I paid for the insurance claim. This process was so exhaustingly ridiculous I've decided to cut my ties with T-Mobile due to the lack of customer service. I think it's time to move on and I've been with them for 15 years.

Assurant send me a phone that was not working and they did not do anything to help me. When I tried to place a call it will only let me to do one call and the phone stop working so I got one from T-mobile.

The personnel at this company was very helpful and willing to listen and resolve the issued. Customer services with a lot of experience and courtesy, was very easy and fast to fill a application for the replace my phone with no hassle at all, Thanks to the personnel for the assistant in this matter.

My phone was damaged & your company sent me reburbished phone that continually restarts all on its own. Will work not with your company again. I had to send out my refurbished one before your company will send me a new one. The representative was very rude & inconsiderate. Very poor customer service.

I am very unhappy with the Assurant customer service. We pay $12 a month for phone insurance coverage and then have to pay a deductible as well to even get the new phone. And when my replacement phone came it was black. I will be paying a $1000 total for the orchid gray phone that I had picked out. So I was pretty irritated when I got a black one.

All persons I encountered on the phone were courteous and helpful and seemed eager to help and guided me through the process.. My replacement tablet arrived even much sooner than I expected. I want to thank you so very much!

I filed one late afternoon and by the end of the day the following day, my replacement phone had arrived. This was so fast. There was no downtime in terms of waiting for a new phone. My replacement phone was in perfect condition.

It has never been rectified as of today 8/7/19. I still don't a replacement phone. This is terrible service. Sucks sucks sucks. Not happy I paid the deductible and still don't have a phone. I'm still waiting after 15 ** days.

It took 7 days to get my claim approved, every time I would call no one could give me an answer to what was happening, I kept sending the documents requested by email and uploaded to website and still wouldn’t get an answer. 7 days to wait for a phone when it could’ve been done max 48 hrs is unacceptable. Extremely disappointed with customer service.

My claim was initially denied so I called the customer service number 3 times and no one could help me. They all didn’t know why it was denied and said the only way to find out would be to MAIL a letter to the main office. They were extremely unhelpful and made my experience very frustrating.

Phone got lost. Made claim and for some reason I did not receive. MY new phone waiting for them to finish with the investigation... but I really need my phone asap. That is my work phone and it has been almost 2 weeks I have been missing calls and money due to not having a phone. Thank you. Hopefully I can get this resolved asap and give a better rating. Thank you.

I was very pleased with the exchange service of my phone. It was so easy and convenient. At first I thought it was gonna be hectic and confusing, but the representative who help me was very experienced at his job, he had all the answers for the questions I asked.

The telephone G7 is too old and not compatible with a lot of apps. Unfortunately I am not really satisfied with the insurance or service that I received. I think it was just a waste of time. I've been with T-Mobile for over 10 or 12 years and I can't believe this the kind of service that I get.

Super fast delivery. The only thing is the phone had a small crack at the bottom when the phone arrived and I was unable to use it for a day due to verification purposes and I was leaving out the country so I couldn't call for another replacement.

I had a Samsung On5 that needed to be replaced. I ended with the LG K20. I'm used to Samsung products but this isn't bad. I'm getting used to it. You guys are awesome! The agent I spoke with was so incredibly pleasant and helpful. She answered any questions I had. She really took care of me and I appreciate it. Thanks so much!??

I was totally shocked when I woke up and my new phone was already here. I just paid for it the night before. I want to thank you very much forever you. The transaction went so good. Love the insurance. Thanks. Gail

Working with Assurant was one of the worse customer service experience I have had in recent memory. From the time I walked into the T-Mobile store to report my phone lost I had nothing but miscommunication and misinformation. In addition, I appeared that instead of putting my needs as the customer traveling on family vacation first Assurant reps did everything to lay blame on me or T-Mobile. Is I could encourage T-Mobile to drop Assurant as its insurance carrier for phone loss I would 100%. I NEVER want to deal with them, or T-Mobile for that matter, again!

Great. I appreciate the next day delivery & my device being on time. I’m happy with how everything turned out & I've been a T-Mobile customer for some time now so I’m grateful. I wish my bill wasn’t so high.

Customer service was ok but felt like I was talking to a robot. I have no idea what I'm suppose to do with the old tablet. I don't understand why I was charged a fee when we did not drop it nor hit it on anything. The biggest problem is that the new tablet is also defected. It won't connect to the internet just Wi-Fi.

I had a really good experience. I put in my claim and had my phone a couple of days later. The automated service is so explainable is nothing to it so I really recommend to anyone if you get a phone please get the insurance.

So helpful people. I'm so happy now but before they are very crazy service but now. But now I'm very happy. They have service very fast now. I recommend my friends to have insurance from you guys because if I'm happy Regarding service I want my friend happy too.

According to supplier, The Device was considered to have water damage. Once I called Assurant they made the process quite simple in transferring information and filing a claim. Assurant sent the phone next day and I was really satisfied.

Customer service showed no empathy when I called in because I received the wrong phone.. They gave me the option to send it back because there was nothing more they could do for me. I asked to speak to a supervisor and he was worse than the rep.. I hung up.

Simply put, there is absolutely no better insurance company! They will get your replacement to you swiftly and always in perfect condition. Not only that, they make it as easy as possible to return your old device - making the entire process much less than a hassle! (Unlike many other companies!) I have always been a loyal customer to this insurance company, they never fail to ensure over & beyond adequate service! I’d refer anyone & everyone to go through these guys! No matter what they have got your back! Thank you again guys!!!! - A lifesaver as always!

I called Assurant the day after my daughter lost her phone to let them know what happened but mentioned I was not ready to claim because my daughter had to pay the deductible. They said 'no worries' and to just call back when we were ready and it was okay to do nothing at this time. I called back a few months later ready to pay the deductible and replace the phone (that I am still paying for PLUS insurance, I might add), and they told me I am out of luck and I missed the window. I explained numerous times what I was told I could do the claim at any time and the rep, on robotic repeat, told me again and again there was nothing she could do because she doesn't know what the initial rep told me.

I received my product 2 days after claim. 4 days later the power button fell out of the phone. I was out of the state for 6 days. When I came back in town 8 days later I made a call to Assurant regarding the damaged device I received. I was told I had to make another claim, in which I would have to pay another fee. I was very unhappy to hear that I would be charged again to replace a damaged device I received from Assurant. I am very upset that I now have to stick with a damaged device I received from Assurant. I don't think making me pay to replace a damaged device is logical, in the sense it was already a replacement. I spoke to 3 different Representatives and I got the same answer (I would have file another claim).

I don't know how to return my phone... The speaker system is horrible. I can't hear anything as good as my old phone. The process was seem less... The phone is not quality. The professional staff was great and efficient. I am dissatisfied with the replacement Phone. I would like a better quality phone that I can hear the sound better.

My daughter was robbed while in Italy and her iPhone was stolen. I called Assurant and explained what happened. Everything was going smoothly, the new iPhone was shipped overnight and arrived as promised. The phone had an assembly error and I requested the phone to be returned and replaced by a new one. They kept their promises.

Dropped my phone and cracked the screen on a Monday, processed the claim Monday night after 8 pm, and received the replacement phone the next day by 4 pm. Blown away by how quickly the replacement arrived. Also, it was super easy to sync the new phone and return the old phone. Thanks for the amazingly fast turn-around and exceptional service!

I think they did a great job on the time of replacement. And it was easy to make the claim. I wish we would have been able to do it over the phone but we went into a store. It was very convenient that I could have the case sent with but I think We should be able to have the screen protector sent as well.

iPhone S8. This company is a sham, discrimination seems to commonplace. By far my worst experience as a business in over 10 years. I spoke to at least 4 Employees at Assurant and all don't seem to care to solve customer problems.

I used the online process for the first time and it all worked out well. The phone arrived within day, the deductible was affordable, and the instructions to return the old device were easy. Good process. I would definitely use the online process again if needed. I received an email when my phone was returned. Very efficient.

I just want to take the time out to say what a stress free experience I had when my daughter lost her phone. Thank you so much for the time you took to make sure my order was processed With promptness and accuracy.

Broken screen on on phone. Was dropped in my truck. Hit seatbelt bolt, cracked it from corner to corner. Couldnt see or use phone til was replaced. When talk on it it would cut ear or break or shatter more. Had better when I received my replacement.

They were helpful and polite. The process was quick and easy. The phone was returned promptly and in perfect condition. I had no issues with any of the service we received. There really no further words that can explain the experience.

I dropped my phone and my camera stopped working properly. I sent in a claim and it was easy and efficient. Got my new replacement device right away and it has been working great. Plus, sending in my old device was very simple.

The response was extremely quick once we filed our claim, many thanks. The phone is finally in my hands and it is on me to get it into the return envelope. We had a tough time transferring data from the old device but got help and soon it will be on the way, hopefully today.

7/22 Called to place insurance claim on cracked screen for Samsung S7 (we didn't even know it had a crack until rep. at T-Mobile saw it when attempting to trade in). 7-24 No response or e-mail regarding claim. 7/24 I sent 3 e-mails with claim number attempting to get a response, as I called and was given the e-mail and told this was what I was to do. 7/25 Called again to verify, as no response. 7/25 Sent this e-mail, "I was told yesterday, this would be processed yesterday if received to this e-mail on-time… (I had 4 hours to send, I sent within 20 minutes). I have not received any information regarding ‘tracking’, etc. Could you please update me by e-mail or phone please."

I made a claim for a damage phone and it took 1 week to get another phone. What's the purpose of paying insurance if when something happens you can't get a new phone till days or weeks later. I'm very disappointed in their services.

So I accidentally broke my phone screen on a Saturday. No problem, I have premium handset insurance. So I filed the claim (claim # **) at 3:37 PM on the same day and got immediate claim approval. By Assurant's own webpage, I should expect to receive my new handset by the following Tuesday. I sent a request to Assurant for the shipping tracking information on the following Monday. No reply back. Then, on the following Tuesday, I get an email stating that the phone was shipping by UPS on that Tuesday! Obviously, no chance of getting on the same day as their own web page states.

I dropped my phone and the screen cracked. Probably the most common accident that this wonderful insurance covers. I called their customer service number, made a claim, in 24 hours I had a replacement phone and a post paid return envelope for my phone. This was a quick, easy, painless process.

I had a Samsung Galaxy S8 with battery problems - just under 2 years old, out of warranty. After I made the claim, a replacement device was shipped via FedEx and arrived the next day. I was required to send back the old device, but mailing materials were provided which made it simple and painless. There is a somewhat tight timeframe - you need to send the old device back within 10 days if I recall correctly, otherwise you get billed for the full amount. I don't think this will be a problem for most people - even if you have to take the return envelope to a post office like I did. No issues. I didn't get grilled about the phone. There was an approximately $100 co-pay but compared to the cost of buying a new device it was still worth it.

The online insurance claim application was quick and easy. I believe I was able to complete the application in less than 5 minutes. I would highly recommend Assurant and am thankful I chose the insurance on my T-Mobile plan. Thank you.

It took four hours to receive an email that never came. Went online to website to fill out claim, saw customer service rep listed every problem on my phone, no water damage, the phone was cracked. Instead of a 24-hour turnaround, there was a discrepancy and a hold for three to five days which end up taking 7 days to receive the phone.

They're always fast. Just had a delay in the delivery, didn't have the correct address... other than that I have no complaint. Phone was the same as before. Never an issue with tracking my order so the online makes it simple.

I am very pleased with the rapid response to my claim. I had the assistance of US CELLULAR staff in Biddeford, Maine. Shawn and Christopher were outstanding. I was very impressed I received an e-mail in less than 24 hours that my claim was being processed. In short order, I was informed I had been approved for replacement. (My I-pad had been showing vertical lines and was coming up with app activity I had not requested of the I-pad. My trusty I-pad was acting bizarre). I had my new I-pad mailed to USCellular (in Biddeford, Maine located on Rt.111 across from Mariner's Shopping Center) for safety reasons. (I live in a rural area and still one must be careful about packages left at one's door.) I was able to send my old I-pad as instructed and in good faith; it was a "goner". Thank you all for your courteous e-mails and professional handling of this situation. Alicia ** and Joseph **

Very courteous and diligent customer service. Received my replacement phone the next day. I would recommend your company to anyone. Representatives tended to my needs, provided accurate information. I am very satisfied with the service received.

When do you leave with a representative add Assurant, I was able to go through the process effortlessly. The representative was very helpful and confident that he could help with my situation. All the information he gave me was accurate and everything was done in a timely manner.

The gentleman that helped me file the claim at US Cellular was excellent. The lady we spoke to at Assurant to start the claim tried to get me to travel to another city to get the screen fixed as there is nowhere in Augusta. We have 3 US Cellular's in the Augusta area, I pay for the insurance to not have to travel nor have to wait for a repair. I rec'd the replacement, took it to US Cellular, got everything switched over and sent the old phone to Assurant.

I have been with T-mobile for about half of my life and I've always loved this company. They have great service, phones, features and perks. Not a single complaint there. But ASSURANT is a totally different story altogether. This process was overly complicated for an authorized user on a T-mobile account. The account holder (My Father) and I are in different cities. They wanted a photocopy of the account holders ID. He is over 70 and legally blind. Then they wanted a copy of the bill, after sending that they said no they needed a bill with the account holders full name and address on it.

Once I talked to a real live human things ran smoothly but before I was on hold had to be transferred a couple of time was the absolute worst. The new phone arrived without the a charger and the old cannot be used because a different type of phone wax mailed out me. But once I spoke to someone at Assurant everything was handled properly and efficiently. The young lady was more than helpful!!

The experience was handled very fast. People were very nice and helpful. Received replacement phone in a short time. All my questions were handled quite efficiently and very pleased with the responses quite fast. Very satisfied with U.S. cellular. Would recommend to new customers.

They processed a claim for me and the lady from Assurant asked me what color IPhone 7 Plus I have. I told her white and Gold and I got the all black one. Then I called back the second time and they told me they can only send me what is available. Then I told the lady why wasn’t I was told that the first place. Then she also told me that’s the policy and I asked to speak to a manager and she told me the manager will tell me the same thing and hang the phone up on me.

The rep that assisted me in placing my claim was rude and had a disparaging disposition from the first interaction with her. She seemed agitated and I felt rushed in my responses to her. Her whole tone was brash and she had too much attitude for someone who is assisting with a claim. I did not have a good customer experience and while we did we receive the replacement, I believe the approach in dealing with the customer could have been much better. Leave the attitude at home.

I needed a new charger. I was disappointed it was not included with my new device or my replacement device. I felt that for the $100 replacement fee that was charged a new charging apparatus should have been included as well.

I lost my phone and called Assurant. The next day I had a new phone. Thank you for your service. It was a pleasure working with you. I will be recommending Assurant to everyone that I know. Thank you again.

I will never deal with Assurant again!!!! It took more than 11 attempts to get the forms filled out and 6 times to make the payment to get a replacement phone. Absolutely uncalled for! I waited over 3 weeks to get everything cleared up!

Device got here On a timely manner (next day awesome). My son was able to get device and play on it, got problem fixed right away, but needs a little more information on sending merchandise back. Had a little trouble with it. Other than that great expectations.

Got next day service as I was told. Very satisfied!. The service person I spoke with was polite and patient which is important with a older person like myself. I made sure their service was still a part of my service plan.

I was sent the wrong cell phone. The floor supervisor was rude and put me on hold for a long time but never actually came back to speak with me again when I ask to speak with the manager and left me on hold. I called back again and I was told I had to pay again for them to send me the correct phone even though it was their mistake and my refund would take 10 days to go back once they received the phone they sent me.

Store was helpful when I went to show them phone. They recommended me to call Assurant to replace phone, which they did in a fast manner. Everyone was polite, and everything worked out very well, and I would like to thank everyone involved. Thank you, again. JOHN

The only problem we had was US Cellular told us we would have a replacement in 24 hours and it took much longer than that. Other than being without a phone, the process was not bad. Once we received the new phone it was a very easy process.

The employee with whom I spoke was most understanding and sympathetic. His demeanor was very professional, he collected necessary information and assured me that the replacement would arrive the following day... which it did. I found the process very easy. My rating is 5 stars.

Filed my claim last Thursday and did not hear anything back for days even though the woman said I would get an Email 24hrs later. 3 days later I call Assurant and what do you know the lady entered my card number wrong....when asked why I was not notified through emailed their response was "We tried calling your cell phone". This blew my mind! I would have answered but my phone is BROKEN!!! I would not recommend this company to anyone. 5 days later no phone, no email but the payment went through! Im cancelling my insurance with them ASAP. Reading the other reviews of this company I can only hope that Assurant sends me a working replacement phone.

My phone had a cracked screen and it was replaced with a refurbished phone. I was very pleased with the professionalism and the speed in which things were taken care of. I am very satisfied with my new phone. The people I dealt with were courteous and treated me with respect. I have been with T-Mobile back when it was Voicestream and never had a problem.

Needed to replace phone for damaged screen. Paid deductible and received phone after couple days, not too bad. Opened the box, read instructions and could not get phone to turn on at all, tried charging it and nothing. Call and they said to send it back and they will send replacement when they get the defective one back, that is understandable, but now I'm without a phone for about a week and a half. I can see how something can happen in shipping or just a defect once in a while so not a big deal. The second phone came and after a while it started to freeze up and not unlock or have a problem installing updates.

When I lost my son’s tablet, I thought it will be really hard to resolve, especially since I lost it!! I called and everything was really smooth, when I told the rep about the problem, she was and expedite all; we got the replacement delivered next day!! Really happy with the service.

From reporting to Assurant about placing a claim with my damaged Galaxy9S+ to the communications and receiving my new device was an exceptional Customer Service experience and returning the damaged device couldn't have been simpler. Thank you Assurant for your Stellar Service.

The staff was friendly and helpful in making sure my claim was done and resolved. The package arrived two days after the claim. The staff was great and I would recommend your company to friends and family.

If I could give 0 stars I would. Worst customer service experience I had in my life. I was told I would have a new phone in 1-2 days but it took over a week. Customer service was quite rude on the phone to me and tracking and communication was very poor. They also left me a voicemail when they needed more information... The claim was on my lost cell phone so clearly common sense would say calling me on my cell phone is not a good way to contact me. When I asked for an updated estimate of when I would get the phone after waiting already I was told they could not tell me and the customer service rep just complained about how busy they were and people were working overtime. If that is the case then you probably need to hire more people and not give false expectations and timelines.

Excellent, professional service. Fast and friendly, no hassles. Straightforward business. I will use this service for as long as I own a phone. Thank you Assurant. I recommend this service to anyone that owns a cell phone, you will find its worth every dime if you and when you should ever need them.

The customer service representative was very experienced person, and so professional. I will give that person 5 star, but the phone that should have shipped on Thursday to be received on Friday was shipped on Friday and was received on Monday. This is why you have 3 star.

Phone not downloading apps from previous phone. Calls coming in 20 minutes after as miss calls. Wifi connection is running slow. I very dissatisfied. I thought I was getting a new phone rather it was refurbished. It came marked up at the back. It's useless paying for insurance. Is best I went on Ebay or Amazon and buy a refurbished phone myself.

The replacement process was easy and quick for mail-based claims process. The replacement device was at my door on second day after the claims process. And they provided a return envelope for the damaged device as well as instructions on how to backup and factory reset the damaged phone. The only problem I have is the replacement phone has a sticky home button and the earpiece speaker rattles for some sounds. But otherwise, it's like a fresh start on my original phone with the important data ported over.

Unfortunately I was disappointed we pay for insurance, we had to file a claim for a cracked screen. We filed the claim. Waited 2 day without a phone, when it came it like expected. Everything was fine until we opened it and tried to set it up, but as we are setting it up we noticed that the phone that was sent to us by Assurant the screen had a glitch and also the speaker was hard to hear, this was very disappointing as they said that we had to wait another 2-3 day to receive a replacement for a phone that was not WORKING was sent out us. And all they could say is there is nothing they could do about the wait time. So basically for them not testing the phone before they sent it out. They just sent anything out hoping the customer just accepts the phone. Highly disappointed when we paying insurance.

Apparently a screen protector that was ON THE ORIGINAL PHONE RIGHT OUT OF THE BOX is considered an "accessory" for your insurance purposes. The case and charger are accessories - they're loose in the box. If it's ON THE PHONE, the replacement should also come that way. I didn't realize it didn't have one until. It was dropped from a whopping 2 feet and the screen was shattered, although still usable for the most part. When I called about it today, they acted like it was the thin film that is usually over screens on TVs, dvd players, etc., not a real screen protector. So, beware if you use this service, because if we want it replaced we get to pay the replacement cost AGAIN. It's total BS...

I explained my situation about my cellphone. It had a cracked screen, I received a replacement within 2 days. The service I received on the phone was straight and to the point. They told me I was going to receive it the next day but it took them 2 which is understandable because my issue happened at night.

I placed an order fairly quickly for a lost device and received it very fast. Great packaging and I am happy with the device I received as well. It was in great condition am now my business is back on track.

On July 06, 2019 I was carrying my phone and iPhone 7 Plus and my wife's phone a Galaxy Edge 7 when they both went flying and lost both phones. I made a claim with Assurant and they denied my iPhone claim but approved my phone's claim. I have been attempting to speak to them but none of their members can give me a straight answer. After asking to speak multiple times to a supervisor, I was told that I had to submit a letter to headquarters and there isn't anything else I can do. I submitted a letter on July 09, 2019 and to this day I haven't heard a response. At the time, I'm currently using my younger brother's old iPhone that he had in storage. I would really like for someone to reach out to me, I think it's unfair that I paid for the services and I can't get someone on the line to give me a straight answer.

My experience was great. I received my replacement ahead of time, and it was very easy to execute a claim on the website. I was also kept up to date with email notifications. I appreciate all of the assistance. Thank you.

Simple return, quick, customer service was pleasant. The only concern was it wasn't even 25 days old and wasn't sure if I got a new or used phone back which I am paying on. I think it should be new. But other than that it was a great experience since this was the first I've ever had to deal with a return of phone since cell phones became available.

I was very pleased with everything. Customer services was great. The individual that assisted me was great. Very pleased with this instance., wonderful insurance. No hassles. They are ready to help you and get you your replacement phone. They overnight our replacement which makes us the customers very please. Highly recommend this insurance for their device. Once again thank you so much.

Care rep was helpful and understanding. Replacement order was quick to arrive. Returning broken device was simple and straightforward. This is a service I would recommend to any friend or family member that is in need of the service.

My phone crashed and can't use it at all. I went to T-moble and they instructed me to call the insurance carrier. But I'm in the process of moving to a new location. I had the phone with me that anytime I will mail it back. Few days ago, I was looking for it but can't find it. I called the insurance company that to give me time to look for it, they said they will charge 700.00 if I won't be able to return it.

I entered my claim on a Sat afternoon and received my new phone the following Tuesday. The downtime did make it difficult for me as I had no other way of communication without a phone but it was a pretty painless experience overall.

I was abroad when my phone was stolen. There isn’t an international number a consumer can call to process their claim. Through Facebook and social media I was out in touch w someone who was very nice but the number still didn’t work. That’s in addition to you all not being able to ship abroad. I then had to fly home to the states to process my claim and then fly back to Europe. Once my claim was processed I got my phone quickly. However, after using it for a couple weeks I think there is something wrong w the battery. It takes forever to charge and doesn’t last long.

Quick and easy process. Did claim online. Got the phone next day. Transfer to the new phone was just as easy. Make sure you remember all your passwords. that was the only slowdown of the process, resetting paswords. It was the first time I needed to use a claim.

I was annoyed that I couldn't deal with my phone within the confines of the T-mobile store, however, dealing with this company was a great experience. My claim was approved almost immediately and all I had to do was put it in the return box and drop it off at the post office (T-mobile said they would not process it, even though it indicated in the directions that you could drop it off). The new phone was sent within a few days of the claim. I was very pleasantly surprised with how easily everything went.

I placed a claim for an incident that happened in April 2019. I wasn't sure of the date so I placed April 1st, my claim was rejected because of the time frame was beyond the 90 days. WHO KNEW??! I had no idea, then when I called to inquire about it, they told me to find out the exact date, no problem... They also told me that I am only allowed 2 claims within 12 months and the 1st one (even tho it wasn't correct ) will count as #1. That is WRONG! If the claim doesn't go thru for any reason it should count against me.. for a simple error. I completed my new claim with a nice rep and received my product shortly after that.

Response was quick and received our new within two days. I wasnt sure if I even had insurance. We were on vacation when the damage happened and I called within a couple of days and the service was very good.

They was easy to deal with it was a fast, easy phone call!! I called and they made the claim and I had the phone in no time!! They was helpful and friendly!!! Recommend getting Assurant on your mobile devices!!

I was very upset but they were very helpful in helping me put in my claim for my tablet. So glad I had insurance. I never thought something like that would happen to me but it's good to be with a company that cares about their customers.

The entire process went fast once my coverage eligibility was verified. I, Thank you for the smooth transaction. Received the phone the very next day. The rep's was very helpful/good customer service. The upgrade phone was fair comparison of the damaged phone.

The replacement device process was good. But what I am upset about is that when I found my original device and mailed in the replacement I was still locked out of my phone because of you guys. There should be a better way. Also I paid the $25 fee for overnight shipping because none of the representatives (except for Greg, my last phone call to you guys, he was very helpful) that I spoke to informed that I did not have to do that.

The iPhone was so damaged I could not disable the find my phone app and it was a sticking point, but they helped me get past this point. But other than that it was a very Pleasant experience. Thank you so much. I’m glad I had insurance.

It was very simple to have my wife's Iphone replaced after it was stolen during a trip abroad. I just filed a claim online and paid for the $149 and that was it! A few days later I received a new device with the SIM card.

I was sent the wrong phone, was sent a defective phone, sent it back. Unable to get the correct phone till return phone reaches your warehouse. Had to pay another 100. In addition to the previous 149. Payment. Very rude unprofessional and incompetent staff. After 12 days without a phone. No remorse or compensation I finally got my phone. Lost all my photos and contacts. My current phone is also defective. No volume. I am so done with Assurant and T-Mobile. I will report your service to the BBB and all over social media. You guys are the worst ever! HORRIBLE!!!

Claim was made online for damaged device. Application process was intuitive and straightforward, done on my other phone in a few minutes. Received prompt response and later confirmation. Replacement arrived quickly. Great service and great value. A must for travelers or people who work with their phone.

Received replacement phone promptly. Put old phone on provied envelope on way to work. No problem, very easy. 100.00 deductible could be less with the expense of warranty, high cost of phone units and phone bills. Loyal customers should be provided a discount.

I have T-mobile jump plan which includes insurance by Assurant replaced my damaged Samsung S9 with a refurbished unit that went bad after 1 day of service. Do they even do quality checks before sending out phones? Complete waste of time and energy and money.

It was easy, I just called the number and talked to the people on the line. They sent me my replacement phone and I sent the broken one back to them. It didn't cost me anything. It was just very easy to do.

I'm not getting all my calls! Half the time I can't hear what a person is saying, or they can't hear me! It doesn't ring all the time! Can I go to the store and get another one! Help!!!! This is my second cell phone and I'm almost finished paying for a phone that does not work! What more is there to do! Send at another phone? I'm trying to make it work!

Samsung Galaxy S8+ Claim. I called Assurant to have my problem solved regarding a defective replacement phone being shipped to me. After talking with a representative she made a big deal saying that I was not going to get anything different from what I had already received. My replacement was overheating and there was also a defect on the screen glass. My phone was apparently a broken phone that had already been fixed by "Samsung" according to the representative from Assurant.

My iPhone had a shattered screen so I called to have it replaced. Paid the $99 deductible, and got my new iPhone. Little did I know yes the screen was not shattered, but now the replacement phone has its own defect! I can not hear callers unless my phone is on speaker. I could have paid $20 more, and just had my old phones screen replaced, and I would still have a phone I could use for calls instead of this seemingly new phone that does not allow me to hear the people trying to communicate with me! I would of never paid the deductible if I knew that I wasn’t guaranteed a functioning device!

I had to replace a broken cell phone. It arrived at my house within a few days with no problems. I was very impressed with the whole process. I hope I don't have to do this again but I am very happy they are there for me.

I tried filing a few different claim, NO ONE KNOWS WHAT THEY ARE DOING! I Have a one plus 6t+ McLaren edition. Which is different than the one in y'alls market place & y'all were trying to down grade me. I canceled this fraud y'all are pulling for 15 a month which I have paid for, for YEARS. The one time I need to use it y'all don't even properly cater to my needs. It's ridiculous. I refuse to be bamboozled like this.

When we received the new device, it did not work. It’s been over a week and we haven’t received the label to return it so we can get another to replace the replacement. I should have ordered another device through Amazon and been done with it.

Screen shattered on Galaxy s7, replaced with new phone, Galaxy s8. Easy process, return easy. Satisfied with process. Only hassle is transferring everything off old phone and wiping clean. This took a lot of time but unavoidable. Happy overall though.

I Just got off of the phone with a ‘manager’???? I filed the claim and there was an error on someone’s end, but it’s unclear who. After receiving a notice that my device size could not be verified, I called back to make sure the information was correct, according for this agent, there were strange notes on my account and the other representative did not process the claim. This agent told me they didn’t even have my device in stock and that he didn’t want to ‘step on my carrier's toes by having them miss out on a chance for an upgrade’. He was incredibly rude and not very intelligible. Since my carrier has a representative still on the line at that time she pushed to escalate the call. He was incredibly unprofessional, attempted to be rude and was openly biased. I haven’t had the phone replaced to date.

I’m very happy with Assurant service. Customer service was very helpful by filing my claim. They answered all my questions and helped me get my new phone as soon as possible. I’m very pleased with the service. Really recommended it.

My son lost his phone! We did a claim and they messed up and disconnected my phone instead and were no helpful when we called. To get the claim corrected. Plan on never using them again!! I have had insurance for years and when I finally decide to file a claim they screw it up and are completely unhelpful!

1. Thanks God was in a T-Mobile shop and I figure my last address when I use to live in Washington state. You guys must to have at least one more way for the security check. I live in NYC for almost 2y. Completely forgot my old address. 2. After you guys figured that I am for sure, you told me that I don’t have any insurance with you even I’m ** paying you every month. Obviously the operator hangs up. After another call, minute of ** waiting I resolve the problem. Completely unsatisfied. Andrei

My experience with Assurant was good. Handled very well. The phone that I received as a replacement however, is not working as it should. At times it does things out of the ordinary and somewhat like what I experienced with the phone I had to replace.

My phone showed it had moisture and we were unable to fix it. The phone fell to the ground couple of days before and I guess that was the reason for it not to work. Thank you Assurant, you replaced it! It was easy and free to mail to you in the envelope you provided.

My iPhone stopped charging. I called to file a claim. I called and twenty for hours later I got my replacement phone. Assurant process my claim after less than a five minute conversation. The agent was very professional. I was very happy with how quick and easy it was to replace my damaged iPhone. The return was easy as well a printed label with its own box. All you have to do is drop it off at a UPS station. Very simple.

Fairly smooth experience. The quick replacement unit arrived on Monday after claim was filed on previous Friday, so this was excellent. The only issue was the representative wasn't a fluid english speaker so communication was challenging. Everything else was a positive experience.

The service and benefit I received was quick, and hassle free from start to finish. I particularly liked that the experience was not like the hoops you have to jump through when you deal with most other services. In addition to the shattered glass, my child had also lost her device. The fact that I no longer had that device to be returned was not an issue against getting the replacement. The representative was courteous and respectful.

The call went well, but the phone got to me at a much later date then expected for some reason due to UPS weird decisions. I had to compromise my job all because of UPS. Overall, I'm happy that I have my replacement.

I have received the replacement phone. We’ve been out of the country so I’ll be a couple days late in returning the old phone. Service to this point had been excellent. I appreciate your quick and friendly customer service. Thank you.

I received the phone and activated it. But the camera area was cracked and eventually the pieces of glass came out. Now I have a working phone but the camera area is broken. :-(. No don't know what to do. Can you guys help me?

The wait was so long. Even though I had already paid the deductible I waited one week when it should have been the next business day that I receive my device. Then when I received the phone it was a very bad phone. The screen had like pressure marks all over the screen. I did not wanna make another claim and have to wait another week for a good replacement. The week I waited I was phone less. I lost a couple clients due to not being able to communicate with them. I am very dissatisfied and would not recommend this insurance to anybody.

I called to make a claim for a lost phone and the process was really fast. The individual that I talked to was very understanding and very helpful. The whole process only lasted about 5 minutes. I received the replacement phone within a couple of days due to being a weekend. Outstanding.

Everything went smoothly! Skip the online claim form. It was just an added step for me. Had to call and speak with someone but they were very helpful! Phone was shipped quickly with clear instructions on how to return the damaged item.

Fast and easy to claim and new phone was shipped in a few days! Customer Service was great and very polite! I'm happy I chose Assurant! I will most definitely recommend this company to anyone who needs help with their phones!

My experience with assistant was easy. They walked me through the process and made it very easy. My son received his phone in the time they said he would and he was able to use his phone for work. Thank you for the quick and easy process.

The phone we received was defective. It had an issue with the LCD. It had lighter color lines acrossed it. I was told that I had to have proof that the defective phone was shipped back before a replacement could be sent out. This would leave my son without a phone. When I pay a monthly fee plus a $149 deductible I expect better service. Your company policies are a joke!! At least T-mobile is a great company and knows how to take care of their customers. They replaced the phone because your your company is useless.

I just lost my iPhone into the ocean a few days ago and was so upset. And then you guys delivered to me the new one. Thank you so much for quick turnaround!!! I got my new iPhone the next day and that was an absolutely fantastic experience!

Although I had problems with my claim and needed a great deal of assistance from T-Mobile, I was eventually happy with the claim. The dollar charge for replacement was greater than that quoted to me thru T-Mobile and I question why I was charged the amount I paid even though I have been paying a larger monthly ins fee than I originally agreed to. Regardless once I was able to speak with some that had a better command of English that I could understand...things went well. My grandson is happy with his replacement phone. I was finally able to get the broken phone returned thru the USPS.

My overall experience with my claim. Was excellent. I would recommend Assurant to my family and friends. Thank you. And to continue to have excellent service in the near future. Thanks for your great customer services. Have a great weekend and a blessed week.

Damaged Samsung Galaxy S9 Plus. I received the replacement phone quickly as told which I was happy but then I noticed that the replacement phone had a scratch on it and now I had to waste time and hassle with trying to get it replaced.