Assurant Phone Insurance Reviews

Dropped my phone and cracked the screen on a Monday, processed the claim Monday night after 8 pm, and received the replacement phone the next day by 4 pm. Blown away by how quickly the replacement arrived. Also, it was super easy to sync the new phone and return the old phone. Thanks for the amazingly fast turn-around and exceptional service!

I think they did a great job on the time of replacement. And it was easy to make the claim. I wish we would have been able to do it over the phone but we went into a store. It was very convenient that I could have the case sent with but I think We should be able to have the screen protector sent as well.

iPhone S8. This company is a sham, discrimination seems to commonplace. By far my worst experience as a business in over 10 years. I spoke to at least 4 Employees at Assurant and all don't seem to care to solve customer problems.

I used the online process for the first time and it all worked out well. The phone arrived within day, the deductible was affordable, and the instructions to return the old device were easy. Good process. I would definitely use the online process again if needed. I received an email when my phone was returned. Very efficient.

I just want to take the time out to say what a stress free experience I had when my daughter lost her phone. Thank you so much for the time you took to make sure my order was processed With promptness and accuracy.

Broken screen on on phone. Was dropped in my truck. Hit seatbelt bolt, cracked it from corner to corner. Couldnt see or use phone til was replaced. When talk on it it would cut ear or break or shatter more. Had better when I received my replacement.

They were helpful and polite. The process was quick and easy. The phone was returned promptly and in perfect condition. I had no issues with any of the service we received. There really no further words that can explain the experience.

I dropped my phone and my camera stopped working properly. I sent in a claim and it was easy and efficient. Got my new replacement device right away and it has been working great. Plus, sending in my old device was very simple.

The response was extremely quick once we filed our claim, many thanks. The phone is finally in my hands and it is on me to get it into the return envelope. We had a tough time transferring data from the old device but got help and soon it will be on the way, hopefully today.

7/22 Called to place insurance claim on cracked screen for Samsung S7 (we didn't even know it had a crack until rep. at T-Mobile saw it when attempting to trade in). 7-24 No response or e-mail regarding claim. 7/24 I sent 3 e-mails with claim number attempting to get a response, as I called and was given the e-mail and told this was what I was to do. 7/25 Called again to verify, as no response. 7/25 Sent this e-mail, "I was told yesterday, this would be processed yesterday if received to this e-mail on-time… (I had 4 hours to send, I sent within 20 minutes). I have not received any information regarding ‘tracking’, etc. Could you please update me by e-mail or phone please."

I made a claim for a damage phone and it took 1 week to get another phone. What's the purpose of paying insurance if when something happens you can't get a new phone till days or weeks later. I'm very disappointed in their services.

So I accidentally broke my phone screen on a Saturday. No problem, I have premium handset insurance. So I filed the claim (claim # **) at 3:37 PM on the same day and got immediate claim approval. By Assurant's own webpage, I should expect to receive my new handset by the following Tuesday. I sent a request to Assurant for the shipping tracking information on the following Monday. No reply back. Then, on the following Tuesday, I get an email stating that the phone was shipping by UPS on that Tuesday! Obviously, no chance of getting on the same day as their own web page states.

I dropped my phone and the screen cracked. Probably the most common accident that this wonderful insurance covers. I called their customer service number, made a claim, in 24 hours I had a replacement phone and a post paid return envelope for my phone. This was a quick, easy, painless process.

I had a Samsung Galaxy S8 with battery problems - just under 2 years old, out of warranty. After I made the claim, a replacement device was shipped via FedEx and arrived the next day. I was required to send back the old device, but mailing materials were provided which made it simple and painless. There is a somewhat tight timeframe - you need to send the old device back within 10 days if I recall correctly, otherwise you get billed for the full amount. I don't think this will be a problem for most people - even if you have to take the return envelope to a post office like I did. No issues. I didn't get grilled about the phone. There was an approximately $100 co-pay but compared to the cost of buying a new device it was still worth it.

The online insurance claim application was quick and easy. I believe I was able to complete the application in less than 5 minutes. I would highly recommend Assurant and am thankful I chose the insurance on my T-Mobile plan. Thank you.

It took four hours to receive an email that never came. Went online to website to fill out claim, saw customer service rep listed every problem on my phone, no water damage, the phone was cracked. Instead of a 24-hour turnaround, there was a discrepancy and a hold for three to five days which end up taking 7 days to receive the phone.

They're always fast. Just had a delay in the delivery, didn't have the correct address... other than that I have no complaint. Phone was the same as before. Never an issue with tracking my order so the online makes it simple.

I am very pleased with the rapid response to my claim. I had the assistance of US CELLULAR staff in Biddeford, Maine. Shawn and Christopher were outstanding. I was very impressed I received an e-mail in less than 24 hours that my claim was being processed. In short order, I was informed I had been approved for replacement. (My I-pad had been showing vertical lines and was coming up with app activity I had not requested of the I-pad. My trusty I-pad was acting bizarre). I had my new I-pad mailed to USCellular (in Biddeford, Maine located on Rt.111 across from Mariner's Shopping Center) for safety reasons. (I live in a rural area and still one must be careful about packages left at one's door.) I was able to send my old I-pad as instructed and in good faith; it was a "goner". Thank you all for your courteous e-mails and professional handling of this situation. Alicia ** and Joseph **

Very courteous and diligent customer service. Received my replacement phone the next day. I would recommend your company to anyone. Representatives tended to my needs, provided accurate information. I am very satisfied with the service received.

When do you leave with a representative add Assurant, I was able to go through the process effortlessly. The representative was very helpful and confident that he could help with my situation. All the information he gave me was accurate and everything was done in a timely manner.

The gentleman that helped me file the claim at US Cellular was excellent. The lady we spoke to at Assurant to start the claim tried to get me to travel to another city to get the screen fixed as there is nowhere in Augusta. We have 3 US Cellular's in the Augusta area, I pay for the insurance to not have to travel nor have to wait for a repair. I rec'd the replacement, took it to US Cellular, got everything switched over and sent the old phone to Assurant.

I have been with T-mobile for about half of my life and I've always loved this company. They have great service, phones, features and perks. Not a single complaint there. But ASSURANT is a totally different story altogether. This process was overly complicated for an authorized user on a T-mobile account. The account holder (My Father) and I are in different cities. They wanted a photocopy of the account holders ID. He is over 70 and legally blind. Then they wanted a copy of the bill, after sending that they said no they needed a bill with the account holders full name and address on it.

Once I talked to a real live human things ran smoothly but before I was on hold had to be transferred a couple of time was the absolute worst. The new phone arrived without the a charger and the old cannot be used because a different type of phone wax mailed out me. But once I spoke to someone at Assurant everything was handled properly and efficiently. The young lady was more than helpful!!

The experience was handled very fast. People were very nice and helpful. Received replacement phone in a short time. All my questions were handled quite efficiently and very pleased with the responses quite fast. Very satisfied with U.S. cellular. Would recommend to new customers.

They processed a claim for me and the lady from Assurant asked me what color IPhone 7 Plus I have. I told her white and Gold and I got the all black one. Then I called back the second time and they told me they can only send me what is available. Then I told the lady why wasn’t I was told that the first place. Then she also told me that’s the policy and I asked to speak to a manager and she told me the manager will tell me the same thing and hang the phone up on me.

The rep that assisted me in placing my claim was rude and had a disparaging disposition from the first interaction with her. She seemed agitated and I felt rushed in my responses to her. Her whole tone was brash and she had too much attitude for someone who is assisting with a claim. I did not have a good customer experience and while we did we receive the replacement, I believe the approach in dealing with the customer could have been much better. Leave the attitude at home.

I needed a new charger. I was disappointed it was not included with my new device or my replacement device. I felt that for the $100 replacement fee that was charged a new charging apparatus should have been included as well.

I lost my phone and called Assurant. The next day I had a new phone. Thank you for your service. It was a pleasure working with you. I will be recommending Assurant to everyone that I know. Thank you again.

I will never deal with Assurant again!!!! It took more than 11 attempts to get the forms filled out and 6 times to make the payment to get a replacement phone. Absolutely uncalled for! I waited over 3 weeks to get everything cleared up!

Device got here On a timely manner (next day awesome). My son was able to get device and play on it, got problem fixed right away, but needs a little more information on sending merchandise back. Had a little trouble with it. Other than that great expectations.

Got next day service as I was told. Very satisfied!. The service person I spoke with was polite and patient which is important with a older person like myself. I made sure their service was still a part of my service plan.

I was sent the wrong cell phone. The floor supervisor was rude and put me on hold for a long time but never actually came back to speak with me again when I ask to speak with the manager and left me on hold. I called back again and I was told I had to pay again for them to send me the correct phone even though it was their mistake and my refund would take 10 days to go back once they received the phone they sent me.

Store was helpful when I went to show them phone. They recommended me to call Assurant to replace phone, which they did in a fast manner. Everyone was polite, and everything worked out very well, and I would like to thank everyone involved. Thank you, again. JOHN

The only problem we had was US Cellular told us we would have a replacement in 24 hours and it took much longer than that. Other than being without a phone, the process was not bad. Once we received the new phone it was a very easy process.

The employee with whom I spoke was most understanding and sympathetic. His demeanor was very professional, he collected necessary information and assured me that the replacement would arrive the following day... which it did. I found the process very easy. My rating is 5 stars.

Filed my claim last Thursday and did not hear anything back for days even though the woman said I would get an Email 24hrs later. 3 days later I call Assurant and what do you know the lady entered my card number wrong....when asked why I was not notified through emailed their response was "We tried calling your cell phone". This blew my mind! I would have answered but my phone is BROKEN!!! I would not recommend this company to anyone. 5 days later no phone, no email but the payment went through! Im cancelling my insurance with them ASAP. Reading the other reviews of this company I can only hope that Assurant sends me a working replacement phone.

My phone had a cracked screen and it was replaced with a refurbished phone. I was very pleased with the professionalism and the speed in which things were taken care of. I am very satisfied with my new phone. The people I dealt with were courteous and treated me with respect. I have been with T-Mobile back when it was Voicestream and never had a problem.

Needed to replace phone for damaged screen. Paid deductible and received phone after couple days, not too bad. Opened the box, read instructions and could not get phone to turn on at all, tried charging it and nothing. Call and they said to send it back and they will send replacement when they get the defective one back, that is understandable, but now I'm without a phone for about a week and a half. I can see how something can happen in shipping or just a defect once in a while so not a big deal. The second phone came and after a while it started to freeze up and not unlock or have a problem installing updates.

When I lost my son’s tablet, I thought it will be really hard to resolve, especially since I lost it!! I called and everything was really smooth, when I told the rep about the problem, she was and expedite all; we got the replacement delivered next day!! Really happy with the service.

From reporting to Assurant about placing a claim with my damaged Galaxy9S+ to the communications and receiving my new device was an exceptional Customer Service experience and returning the damaged device couldn't have been simpler. Thank you Assurant for your Stellar Service.

The staff was friendly and helpful in making sure my claim was done and resolved. The package arrived two days after the claim. The staff was great and I would recommend your company to friends and family.

If I could give 0 stars I would. Worst customer service experience I had in my life. I was told I would have a new phone in 1-2 days but it took over a week. Customer service was quite rude on the phone to me and tracking and communication was very poor. They also left me a voicemail when they needed more information... The claim was on my lost cell phone so clearly common sense would say calling me on my cell phone is not a good way to contact me. When I asked for an updated estimate of when I would get the phone after waiting already I was told they could not tell me and the customer service rep just complained about how busy they were and people were working overtime. If that is the case then you probably need to hire more people and not give false expectations and timelines.

Excellent, professional service. Fast and friendly, no hassles. Straightforward business. I will use this service for as long as I own a phone. Thank you Assurant. I recommend this service to anyone that owns a cell phone, you will find its worth every dime if you and when you should ever need them.

The customer service representative was very experienced person, and so professional. I will give that person 5 star, but the phone that should have shipped on Thursday to be received on Friday was shipped on Friday and was received on Monday. This is why you have 3 star.

Phone not downloading apps from previous phone. Calls coming in 20 minutes after as miss calls. Wifi connection is running slow. I very dissatisfied. I thought I was getting a new phone rather it was refurbished. It came marked up at the back. It's useless paying for insurance. Is best I went on Ebay or Amazon and buy a refurbished phone myself.

The replacement process was easy and quick for mail-based claims process. The replacement device was at my door on second day after the claims process. And they provided a return envelope for the damaged device as well as instructions on how to backup and factory reset the damaged phone. The only problem I have is the replacement phone has a sticky home button and the earpiece speaker rattles for some sounds. But otherwise, it's like a fresh start on my original phone with the important data ported over.

Unfortunately I was disappointed we pay for insurance, we had to file a claim for a cracked screen. We filed the claim. Waited 2 day without a phone, when it came it like expected. Everything was fine until we opened it and tried to set it up, but as we are setting it up we noticed that the phone that was sent to us by Assurant the screen had a glitch and also the speaker was hard to hear, this was very disappointing as they said that we had to wait another 2-3 day to receive a replacement for a phone that was not WORKING was sent out us. And all they could say is there is nothing they could do about the wait time. So basically for them not testing the phone before they sent it out. They just sent anything out hoping the customer just accepts the phone. Highly disappointed when we paying insurance.

Apparently a screen protector that was ON THE ORIGINAL PHONE RIGHT OUT OF THE BOX is considered an "accessory" for your insurance purposes. The case and charger are accessories - they're loose in the box. If it's ON THE PHONE, the replacement should also come that way. I didn't realize it didn't have one until. It was dropped from a whopping 2 feet and the screen was shattered, although still usable for the most part. When I called about it today, they acted like it was the thin film that is usually over screens on TVs, dvd players, etc., not a real screen protector. So, beware if you use this service, because if we want it replaced we get to pay the replacement cost AGAIN. It's total BS...

I explained my situation about my cellphone. It had a cracked screen, I received a replacement within 2 days. The service I received on the phone was straight and to the point. They told me I was going to receive it the next day but it took them 2 which is understandable because my issue happened at night.

I placed an order fairly quickly for a lost device and received it very fast. Great packaging and I am happy with the device I received as well. It was in great condition am now my business is back on track.

On July 06, 2019 I was carrying my phone and iPhone 7 Plus and my wife's phone a Galaxy Edge 7 when they both went flying and lost both phones. I made a claim with Assurant and they denied my iPhone claim but approved my phone's claim. I have been attempting to speak to them but none of their members can give me a straight answer. After asking to speak multiple times to a supervisor, I was told that I had to submit a letter to headquarters and there isn't anything else I can do. I submitted a letter on July 09, 2019 and to this day I haven't heard a response. At the time, I'm currently using my younger brother's old iPhone that he had in storage. I would really like for someone to reach out to me, I think it's unfair that I paid for the services and I can't get someone on the line to give me a straight answer.

My experience was great. I received my replacement ahead of time, and it was very easy to execute a claim on the website. I was also kept up to date with email notifications. I appreciate all of the assistance. Thank you.

Simple return, quick, customer service was pleasant. The only concern was it wasn't even 25 days old and wasn't sure if I got a new or used phone back which I am paying on. I think it should be new. But other than that it was a great experience since this was the first I've ever had to deal with a return of phone since cell phones became available.

I was very pleased with everything. Customer services was great. The individual that assisted me was great. Very pleased with this instance., wonderful insurance. No hassles. They are ready to help you and get you your replacement phone. They overnight our replacement which makes us the customers very please. Highly recommend this insurance for their device. Once again thank you so much.

Care rep was helpful and understanding. Replacement order was quick to arrive. Returning broken device was simple and straightforward. This is a service I would recommend to any friend or family member that is in need of the service.

My phone crashed and can't use it at all. I went to T-moble and they instructed me to call the insurance carrier. But I'm in the process of moving to a new location. I had the phone with me that anytime I will mail it back. Few days ago, I was looking for it but can't find it. I called the insurance company that to give me time to look for it, they said they will charge 700.00 if I won't be able to return it.

I entered my claim on a Sat afternoon and received my new phone the following Tuesday. The downtime did make it difficult for me as I had no other way of communication without a phone but it was a pretty painless experience overall.

I was abroad when my phone was stolen. There isn’t an international number a consumer can call to process their claim. Through Facebook and social media I was out in touch w someone who was very nice but the number still didn’t work. That’s in addition to you all not being able to ship abroad. I then had to fly home to the states to process my claim and then fly back to Europe. Once my claim was processed I got my phone quickly. However, after using it for a couple weeks I think there is something wrong w the battery. It takes forever to charge and doesn’t last long.

Quick and easy process. Did claim online. Got the phone next day. Transfer to the new phone was just as easy. Make sure you remember all your passwords. that was the only slowdown of the process, resetting paswords. It was the first time I needed to use a claim.

I was annoyed that I couldn't deal with my phone within the confines of the T-mobile store, however, dealing with this company was a great experience. My claim was approved almost immediately and all I had to do was put it in the return box and drop it off at the post office (T-mobile said they would not process it, even though it indicated in the directions that you could drop it off). The new phone was sent within a few days of the claim. I was very pleasantly surprised with how easily everything went.

I placed a claim for an incident that happened in April 2019. I wasn't sure of the date so I placed April 1st, my claim was rejected because of the time frame was beyond the 90 days. WHO KNEW??! I had no idea, then when I called to inquire about it, they told me to find out the exact date, no problem... They also told me that I am only allowed 2 claims within 12 months and the 1st one (even tho it wasn't correct ) will count as #1. That is WRONG! If the claim doesn't go thru for any reason it should count against me.. for a simple error. I completed my new claim with a nice rep and received my product shortly after that.

Response was quick and received our new within two days. I wasnt sure if I even had insurance. We were on vacation when the damage happened and I called within a couple of days and the service was very good.

They was easy to deal with it was a fast, easy phone call!! I called and they made the claim and I had the phone in no time!! They was helpful and friendly!!! Recommend getting Assurant on your mobile devices!!

I was very upset but they were very helpful in helping me put in my claim for my tablet. So glad I had insurance. I never thought something like that would happen to me but it's good to be with a company that cares about their customers.

The entire process went fast once my coverage eligibility was verified. I, Thank you for the smooth transaction. Received the phone the very next day. The rep's was very helpful/good customer service. The upgrade phone was fair comparison of the damaged phone.

The replacement device process was good. But what I am upset about is that when I found my original device and mailed in the replacement I was still locked out of my phone because of you guys. There should be a better way. Also I paid the $25 fee for overnight shipping because none of the representatives (except for Greg, my last phone call to you guys, he was very helpful) that I spoke to informed that I did not have to do that.

The iPhone was so damaged I could not disable the find my phone app and it was a sticking point, but they helped me get past this point. But other than that it was a very Pleasant experience. Thank you so much. I’m glad I had insurance.

It was very simple to have my wife's Iphone replaced after it was stolen during a trip abroad. I just filed a claim online and paid for the $149 and that was it! A few days later I received a new device with the SIM card.

I was sent the wrong phone, was sent a defective phone, sent it back. Unable to get the correct phone till return phone reaches your warehouse. Had to pay another 100. In addition to the previous 149. Payment. Very rude unprofessional and incompetent staff. After 12 days without a phone. No remorse or compensation I finally got my phone. Lost all my photos and contacts. My current phone is also defective. No volume. I am so done with Assurant and T-Mobile. I will report your service to the BBB and all over social media. You guys are the worst ever! HORRIBLE!!!

Claim was made online for damaged device. Application process was intuitive and straightforward, done on my other phone in a few minutes. Received prompt response and later confirmation. Replacement arrived quickly. Great service and great value. A must for travelers or people who work with their phone.

Received replacement phone promptly. Put old phone on provied envelope on way to work. No problem, very easy. 100.00 deductible could be less with the expense of warranty, high cost of phone units and phone bills. Loyal customers should be provided a discount.

I have T-mobile jump plan which includes insurance by Assurant replaced my damaged Samsung S9 with a refurbished unit that went bad after 1 day of service. Do they even do quality checks before sending out phones? Complete waste of time and energy and money.

It was easy, I just called the number and talked to the people on the line. They sent me my replacement phone and I sent the broken one back to them. It didn't cost me anything. It was just very easy to do.

I'm not getting all my calls! Half the time I can't hear what a person is saying, or they can't hear me! It doesn't ring all the time! Can I go to the store and get another one! Help!!!! This is my second cell phone and I'm almost finished paying for a phone that does not work! What more is there to do! Send at another phone? I'm trying to make it work!

Samsung Galaxy S8+ Claim. I called Assurant to have my problem solved regarding a defective replacement phone being shipped to me. After talking with a representative she made a big deal saying that I was not going to get anything different from what I had already received. My replacement was overheating and there was also a defect on the screen glass. My phone was apparently a broken phone that had already been fixed by "Samsung" according to the representative from Assurant.

My iPhone had a shattered screen so I called to have it replaced. Paid the $99 deductible, and got my new iPhone. Little did I know yes the screen was not shattered, but now the replacement phone has its own defect! I can not hear callers unless my phone is on speaker. I could have paid $20 more, and just had my old phones screen replaced, and I would still have a phone I could use for calls instead of this seemingly new phone that does not allow me to hear the people trying to communicate with me! I would of never paid the deductible if I knew that I wasn’t guaranteed a functioning device!

I had to replace a broken cell phone. It arrived at my house within a few days with no problems. I was very impressed with the whole process. I hope I don't have to do this again but I am very happy they are there for me.

I tried filing a few different claim, NO ONE KNOWS WHAT THEY ARE DOING! I Have a one plus 6t+ McLaren edition. Which is different than the one in y'alls market place & y'all were trying to down grade me. I canceled this fraud y'all are pulling for 15 a month which I have paid for, for YEARS. The one time I need to use it y'all don't even properly cater to my needs. It's ridiculous. I refuse to be bamboozled like this.

When we received the new device, it did not work. It’s been over a week and we haven’t received the label to return it so we can get another to replace the replacement. I should have ordered another device through Amazon and been done with it.

Screen shattered on Galaxy s7, replaced with new phone, Galaxy s8. Easy process, return easy. Satisfied with process. Only hassle is transferring everything off old phone and wiping clean. This took a lot of time but unavoidable. Happy overall though.

I Just got off of the phone with a ‘manager’???? I filed the claim and there was an error on someone’s end, but it’s unclear who. After receiving a notice that my device size could not be verified, I called back to make sure the information was correct, according for this agent, there were strange notes on my account and the other representative did not process the claim. This agent told me they didn’t even have my device in stock and that he didn’t want to ‘step on my carrier's toes by having them miss out on a chance for an upgrade’. He was incredibly rude and not very intelligible. Since my carrier has a representative still on the line at that time she pushed to escalate the call. He was incredibly unprofessional, attempted to be rude and was openly biased. I haven’t had the phone replaced to date.

I’m very happy with Assurant service. Customer service was very helpful by filing my claim. They answered all my questions and helped me get my new phone as soon as possible. I’m very pleased with the service. Really recommended it.

My son lost his phone! We did a claim and they messed up and disconnected my phone instead and were no helpful when we called. To get the claim corrected. Plan on never using them again!! I have had insurance for years and when I finally decide to file a claim they screw it up and are completely unhelpful!

1. Thanks God was in a T-Mobile shop and I figure my last address when I use to live in Washington state. You guys must to have at least one more way for the security check. I live in NYC for almost 2y. Completely forgot my old address. 2. After you guys figured that I am for sure, you told me that I don’t have any insurance with you even I’m ** paying you every month. Obviously the operator hangs up. After another call, minute of ** waiting I resolve the problem. Completely unsatisfied. Andrei

My experience with Assurant was good. Handled very well. The phone that I received as a replacement however, is not working as it should. At times it does things out of the ordinary and somewhat like what I experienced with the phone I had to replace.

My phone showed it had moisture and we were unable to fix it. The phone fell to the ground couple of days before and I guess that was the reason for it not to work. Thank you Assurant, you replaced it! It was easy and free to mail to you in the envelope you provided.

My iPhone stopped charging. I called to file a claim. I called and twenty for hours later I got my replacement phone. Assurant process my claim after less than a five minute conversation. The agent was very professional. I was very happy with how quick and easy it was to replace my damaged iPhone. The return was easy as well a printed label with its own box. All you have to do is drop it off at a UPS station. Very simple.

Fairly smooth experience. The quick replacement unit arrived on Monday after claim was filed on previous Friday, so this was excellent. The only issue was the representative wasn't a fluid english speaker so communication was challenging. Everything else was a positive experience.

The service and benefit I received was quick, and hassle free from start to finish. I particularly liked that the experience was not like the hoops you have to jump through when you deal with most other services. In addition to the shattered glass, my child had also lost her device. The fact that I no longer had that device to be returned was not an issue against getting the replacement. The representative was courteous and respectful.

The call went well, but the phone got to me at a much later date then expected for some reason due to UPS weird decisions. I had to compromise my job all because of UPS. Overall, I'm happy that I have my replacement.

I have received the replacement phone. We’ve been out of the country so I’ll be a couple days late in returning the old phone. Service to this point had been excellent. I appreciate your quick and friendly customer service. Thank you.

I received the phone and activated it. But the camera area was cracked and eventually the pieces of glass came out. Now I have a working phone but the camera area is broken. :-(. No don't know what to do. Can you guys help me?

The wait was so long. Even though I had already paid the deductible I waited one week when it should have been the next business day that I receive my device. Then when I received the phone it was a very bad phone. The screen had like pressure marks all over the screen. I did not wanna make another claim and have to wait another week for a good replacement. The week I waited I was phone less. I lost a couple clients due to not being able to communicate with them. I am very dissatisfied and would not recommend this insurance to anybody.

I called to make a claim for a lost phone and the process was really fast. The individual that I talked to was very understanding and very helpful. The whole process only lasted about 5 minutes. I received the replacement phone within a couple of days due to being a weekend. Outstanding.

Everything went smoothly! Skip the online claim form. It was just an added step for me. Had to call and speak with someone but they were very helpful! Phone was shipped quickly with clear instructions on how to return the damaged item.

Fast and easy to claim and new phone was shipped in a few days! Customer Service was great and very polite! I'm happy I chose Assurant! I will most definitely recommend this company to anyone who needs help with their phones!

My experience with assistant was easy. They walked me through the process and made it very easy. My son received his phone in the time they said he would and he was able to use his phone for work. Thank you for the quick and easy process.

The phone we received was defective. It had an issue with the LCD. It had lighter color lines acrossed it. I was told that I had to have proof that the defective phone was shipped back before a replacement could be sent out. This would leave my son without a phone. When I pay a monthly fee plus a $149 deductible I expect better service. Your company policies are a joke!! At least T-mobile is a great company and knows how to take care of their customers. They replaced the phone because your your company is useless.

I just lost my iPhone into the ocean a few days ago and was so upset. And then you guys delivered to me the new one. Thank you so much for quick turnaround!!! I got my new iPhone the next day and that was an absolutely fantastic experience!

Although I had problems with my claim and needed a great deal of assistance from T-Mobile, I was eventually happy with the claim. The dollar charge for replacement was greater than that quoted to me thru T-Mobile and I question why I was charged the amount I paid even though I have been paying a larger monthly ins fee than I originally agreed to. Regardless once I was able to speak with some that had a better command of English that I could understand...things went well. My grandson is happy with his replacement phone. I was finally able to get the broken phone returned thru the USPS.

My overall experience with my claim. Was excellent. I would recommend Assurant to my family and friends. Thank you. And to continue to have excellent service in the near future. Thanks for your great customer services. Have a great weekend and a blessed week.

Damaged Samsung Galaxy S9 Plus. I received the replacement phone quickly as told which I was happy but then I noticed that the replacement phone had a scratch on it and now I had to waste time and hassle with trying to get it replaced.

You guys are the absolute worst. My replacement phone was lost in transit after you APPROVED MY REPLACEMENT DEVICE and did not even care to try and get me another replacement after several calls to your customer service and supervisors and to FEDEX. You all do not care about your customers and if something happens where the device isn’t received you all could care a less.

Phone does not work. Cannot hear or speak. Says it’s a common problem with iPhone 7. Bringing it back to Apple So therefore the issue was and we got service. You provided her phone like she supposed to although I think it cost too much money for the insurance. The only problem was iPhone issues. Hopefully they will fix it soon or send us a new one. I don’t know maybe there’s a way you can check them before they shipped out. I don’t know. Have a great day.

My phone was delivered without notification of a delivery time nor day... So I wasn’t able to be there or have someone there to receive the device. Now I have to take other measures to get my money back or another phone delivered again...

Deductible should be no more than $50. Other services I have where deductibles are charged equate closer to a per item, or per service far less than the $149. My Vision Insurance, for instance. Many of my medical expenses have deductibles with a ratio of deductible-to-total expenses far more reasonable than this phone transaction. For example, this Samsung 8 phone is now selling for around $350 Calculating the $149-to-350 is 43%. None of my other product and service ratios are even close to that!

Communicating with my agent was very difficult! She wasn’t rude, just didn’t understand each other. I did get my phone the next day. Her location might have had a reason for the lack of understanding what I was saying to her.

Bad customer service for my first experience. I have to repeat myself way too many times for them to understand, send me the worn item, and send it to the wrong address, ship with FedEx, FedEx leave it in front of the door without signing.

If I could give them a ZERO I would! This was the worst experience of my life! I cracked my screen on my phone, FIRST time I've ever had to use my insurance in over 10 years! Mind you, I pay monthly for insurance! Paid my 100.00 deductible and get new phone sent out, spent 3 hours redownloading my stuff through the switch app and factory reset MY old phone to send back and come to find out the NEW phone was DEFECTIVE! The internet and WIFI did not work! I ended up calling my cell phone company (US CELLULAR) to explain my problem (since they were my provider) and they apologized for insurance sending me a defective phone and offered to send me another one covered under warranty. Well that whole experience was awful too. Needless to say I NEVER got my deductible back and couldn't even use the phone they sent me AFTER I already deleted ALL my info from my other phone!

The rep was courteous and very helpful with my claim. I would recommend Assurant to everyone I know. Assurant is a top notch device insurance service. I am very satisfied with the service you guys provide. Thank you so much.

I had made my claim and received my device and the device sent to me is useless. The camera doesn’t work. The flash doesn’t work. When I called to make the claim you guys made a mistake and were going to charge me more than my deductible. Then when I received my device it doesn’t work. I called to let you know the device wasn’t working properly. Gave me a run around as to who is going to replace it. Now I have to go to Apple and get it replaced. Paid $249 for a phone I would eventually have to take back. You guys are scammers and your company is trash!

My glass lens on my phone broke when I had an accident. I contacted Assurant to replace it. Everything was great except that I HATE talking to a robot instead of a live human being. It would have been perfect had I spoken with a live representative.

NO star, if that was possible. I was eligible and received confirmation from both Assurant AND T-mobile for an instore Virtual Jump Replacement of my phone that was stolen. When I got to the store at opening the next morning, I was given the runaround for an hour and a half, denied a JUMP, and had to wait for a replacement to be shipped! TERRIBLE service! With absolutely no remedial action from either T-mobile, who I have been with for 17 years, nor Assurant... Needless to say, I'm taking my business, and dollars, elsewhere!

Everyone was excellent in handling my phone replacement. It was so easy all I did is call the number in and explained what happened it was that easy. You can do a claim in other ways. Just call or go online and file your claim. My was very nice and easy.

When I initially went to pay my deductible it was quite frustrating because the website was not functioning properly. It ended up taking the money and replacing it about twice and resulted in my bank account being frozen. Once it was resolved, the process was pretty efficient.

This was my first experience with phone replacement services. I was anxious about the waiting period, but was rather impressed by the quick and speedy process. Thank you for the courtesy and professionalism displayed by customer service representatives to assist me. My overall experience has been a good one.

The representative who assisted me was absolutely wonderful. She was pleasant and knowledgeable and guided me through all my questions and concerns. She is truly an asset to the company. I would recommend using Assurant again if needed. Kudos to the representative who assisted me.

I received help immediately when calling for assistance on filling out the form from the web. Support was courteous and helpful, and the phone was shipped overnight to me. It took longer to redo my new phone then it was to ship over to us. Thanks.

The lady that assisted me is very friendly like she really wanted to help and the process was smooth and quick unlike other companies. She just asked me to describe what’s wrong with the phone. Then we received the replacement in a few days.

The person who took my claim over the phone was very help and calming, I would give her a raise. Received the phone quickly, excellent rating. Wish, I could upgrade via Assurant, I'm due :). The phone I received looked new and I didn't expect, a charger and new set of earphone. The packaging was excellent, and seem like I was received a new phone. I intend to keep the phone at least a year before upgrading, so the $99.00 + 12/month 12x24 = 288 + 99 = $400... hmmm.

We had to wait almost a week to get a replacement phone for my husband. We have kids in summer activities so it was very stressful. Spoke to representative that they seemed to care less about my frustration. Then to also find out my OtterBox case which I had proof was purchased on my account would not be covered was upsetting. I hope to never have to file another claim before finding another provider.

It went fine. Happy with time frame. A bit displeased that the screen protector isn't work better or a better case wasn't suggested. I have never experienced anything like it before. I was hoping I could get it taken care of cheaper. I won't be doing it again ever. I will probably drop the insurance all together at some point.

Fast service for the unexpected inconvenience. I had polite customer support that got straight to the point. I would recommend this service to anyone who has T-Mobile service, I felt I was top priority. Thank you for your help support team.

Overall my experience was hassle free, easy to complete, and consumer friendly. If there was one thing to improve on it would be getting the replacement phone quicker. If you do not have a temporary replacement phone to use until the claim arrives it would be very inconvenient to go several days without a cell phone. Most people use that as their primary mode of communication today.

Very bad service, my phone broken screen, call insurance for replacement. This is Samsung S8+. I expect a new phone, but insurance keep send me a refurbished phone, bad quality, burned screen. Called in for return the phone. Agent Carrie said will send a new phone, but never happened. Called in back again, other agent said Carrie never filed a re-send new phone. New agent said she can't request a new phone, it's up to warehouse. 7/29/2019, received a second phone, replacement, but the phone still refurbished one, weak battery... What a point of collecting my insurance for 2 yrs, and $99 for deductible, then send me a refurbish phone? I can buy an S8+ refurbish phone for around $150. Terrible Assurant Insurance company... I wish whoever read this rating, think twice before spend money buying this insurance.

I lost two devices that were fully insured. I submitted two claims and after 4-5 days they got approved and was charged $249 deductible per device. They were both scheduled for next day delivery received tracking info. I tracked them next day. They showed delivered (driver released front door) but there were no packages. I contacted FedEx which said they were delivered and then called Assurant. They said they would escalate to a higher department for investigation. Not even a few hours later they say they will be unable to reship devices. I then asked for a refund. They said they aren’t unable to and my only option would be to mail a letter to Corp to see why it was denied or for a refund. I’m livid at this time. Got Corp's info and sent them a letter which Haven’t received a response after about a week and a half after letter delivery.

I filed a claim for a replacement One Plus device and was approved within 24 hours of filing my claim. My new device was delivered in a timely manner. Customer service was very helpful. I was nervous about how tedious this process was going to be, but I was impressed.

My daughter's phone met an untimely death and she MUST have a phone for work. Not only did she receive a new phone ☎ quickly, it was an upgrade to the Samsung S6 she had to boot! Thank you Assurant and T-Mobile.

My son dropped his phone in the swimming pool, went to a T-Mobile store as were given a claim number as well as a phone number to call. We called and everything was resolve in less than a week. Excellent service!!!!

Made contact with Assurant. Talked with 3 representatives including a supervisor. I explained the problems I was having with the phone they just sent me and wanted me to send it back without receiving a replacement. All my information is on this phone. How or when would I transfer the data to a phone I would receive days later. This is not acceptable. Been paying insurance on this phone for 2 years.

Beware when purchasing this warranty. It is not worth it. We have several phones insured by Assurant. They were all purchased at Costco and it seemed like a good idea at the time. I have had nothing but issues trying to deal with them. In the past 2 months I have had to replace 3 of the phones on our plan. Of these 3 phones, 2 that we received were not functioning within the first two days of receiving them in the mail. I am not sure what QA they do on the phones but it is obviously not very extensive. I had to send the replacement phones back. I could not access the screen or settings so I had to remove the lock via another device.

I spent two and a half hours in the T-Mobile store trying to get a replacement phone. I called the customer service phone number three times and kept getting a recording about sending my old phone to an address in Texas. The fourth time, I lost my mind and asked for a manager and finally got some answers. I was extremely dissatisfied!

V40 replacement. I lost my phone and called up Assurant and within a couple days I had my new phone. I I'm very happy with the quickness and no BS. The phone is just as good if not better than the one I lost.

Assurant you have really screwed over your clients to receive that dividend. Here is a true example as of 8/1 look at your claim # **. I will be leaving T-Mobile once I get this issue resolved just so that I hope to never have to deal with Assurant again.. Your customer service is extremely deplorable, unprofessional and please empower your customer service folks to use just the common since GOD has given them please. Allow them to think. I have provided everything possible that I am who ii say I am, I have had T-Mobile actually on the phone and called Assurant on 3 way no resolution. I went to the T-Mobile store called T-Mobile on the phone then called Assurant Customer Service on 3 way. So lets look at just that.

It was really easy to go through this website to process my claim on my daughter's phone. It took less than 20 minutes to file the claim, and by the following Monday. My daughter had her new phone. I would recommend this company to anyone who has kids with cell phones.

Samsung Galaxy s8 plus. My experience was good. The phone came when it was supposed to. The phone works good. Some time it runs slow. Why can you get brand new phones instead of refurbished phones. Hope I don't have any problem. Next time I prefer a new phone.

The response was very quick and very nice. The problem lies in the fact that I want to return the phone and I was supposed to receive a shipping label to return it and I never got it? As I did not receive the shipping label I have asked people if they would like to purchase it but they want to buy it for less than I paid for the deductible, tried to send you a picture of this phone. Doesn’t really matter.

I filed a claim and they sent me a phone that we were not able to activate because as soon as we open the phone it was block with some type of veterans website. One of the representatives very roundly said that they couldn’t do anything about it... I wish T-Mobile will choose a different kind of insurance co... The service is so bad that I would never choose it.

The agents were helpful, friendly, & took care of my needs in a short period of time. Thank you so very much to ever I spoke with & assisted me with my issue.??? Assurant is a great company with great agents.

I contacted Assurant on July 17, 2019 about replacing my son's T-mobile phone damaged by water. The claim was approved that same day and after a $10.00 co-pay the new phone was shipped overnight. The entire claim process was quick and the Assurant representatives were excellent.

Refund processing for phone return. When realizing nothing was wrong with my old phone, I asked if I could return the new one they’d already sent me. They said that I could and they would promptly issue me a refund of my deductible upon their receipt of the returned new phone, for which they’d also provided a return label for - I just received notification the refund is on the way. True to their word always.

I am very unsatisfied with my experience with Assurant. Never will I recommend this insurance to anybody I know. I have rated 1 star. Wish I could of done 0. I had to call almost daily to find out updates regarding my claim and I got hanged up on a few times and transferred to the wrong phone carrier (Verizon) instead of Xfinity. I had a very bad experience overall.

Upon receiving a new phone based on the circumstance I’m V. Satisfied. Upon reporting and filing the Claim, T-Mobile and ASSURANT could be better at working together. When I asked for reference #s or repeating reference numbers... Both T-Mobile & ASSURANT support seems very thorough to change both numbers and characters. This made me feel angry and helpless as my only option at the time was to verbally give my: Name, DOB, BILLING ADDRESS, LAST 4 of my social and other precious information.

My experience with you guys was off the charts excellent!! The only issue I had with the entire process was it took a week for the claim to be approved.. Once I called and asked what was holding up the replacement device they found the issue and I received my replacement phone the very next day.. The only thing I don't like about the replacement device is it didn't even come with the user manual or the key for the sim tray or a charger.. But I guess they figured I still had those things and I unfortunately did not but other than that I give you guys a high five on being great!!

Waited a week for phone promised next day only to find out claim denied due to using broken phone. LOL! Moved sim card to another device. Their customer service is horrible! By time I pay monthly for insurance and the $50 replacement they are making money and yet deny claims. This is the third horrible experience with them. I have asked T-Moble to find another company!

I filled the claim online and the next day I received a replacement phone. Everything I needed was in box including the return shipping label. It did cost 99 dollars but that is better paying one thousand dollars for a new phone.

I broke my phone and called the company for replacement. They sent me a replacement device which was covered in plastic and placed in a box without original packaging condition. I spent some time to transfer my data to the phone and started using it. But I noticed that many features of the phone is not working, I called them again and they mentioned to keep the original and send back the one I received and they will send me another one. Later I realized that they replace the phone with refurbished phones not new ones, and that is not what expected from the COSTCO since I trusted COSTCO when I purchased the plan and didn't expect to receive refurbished phone.

I'm a plumber and was called to Wet n Wild water park early one morning to repair some backflow devices on soft drink machines before the park opened. I was working alone, or so I thought, in one of greasy spoon restaurants they have at this filthy, stinking, ** water park, with my phone playing my favorite music, when I realized I needed more parts for this repair. I paused the music and went to the truck for parts, gone for no more than 5 minutes. When I returned, my phone was gone. I searched everywhere. My truck, my tool box, lost and found. Nothing. One of the thieving little ** working there watched me leave and came in behind me and stole my phone. Management didn't do **, essentially saying "tough **. Not our problem."

The customer service was terrific. He explained all of the benefits with our plan. He was very helpful. He overnighted the phone to our home and we were not inconvenienced at all. They explained how to setup the phone once we received it. And they told us to call back if we had any questions, concerns or problems.

Wish communication was better. I had to wait weeks to hear from y'all about my phone, after sending an email I finally got a response telling me y'all were going to give me a credit toward a new phone since mine was to hard to come by, then when I called I was told a phone was on its way. Once a replacement was found it got here fast and in good condition, but I had to spend 2 weeks not knowing anything.