Assurant Phone Insurance Reviews

This company is literally robbing people. So after A LOT of arguing and pleading that my iPhone 6s needs to be replaced due to broken camera and screen, which they only agreed after I had a T-Mobile supervisor call Assurant supervisor, they sent me an iPhone 6s replacement not in an iPhone box and it was not working. I’ve been paying insurance for 3 phones for over 2 years and these scumbags are charging me 175 bucks to get a refurbished iPhone 6s which was broken!!! I should have gotten an upgraded phone. They don’t even make iPhone 6 anymore. What a complete waste. The BBB HAS to investigate this company, please. Millions of people are being duped and have no clue.

Received my replacement Galaxy S8 within 24 hours after placing call to Assurant and payment of $175 deductible. However, the replacement phone was defective as the camera would not focus. When I called the second time, they denied responsibility for the defective phone and said it was up to T-Mobile it. Can't recommend this company. IMO they are not even honest.

My experience with Assurant has been nothing but frustrating. I've been trying to get a replacement on my Pixel 2 phone that broke. On 10/09, I filled a claim for a replacement that was immediately approved and should expect a replacement in a few days. By 10/22, I still didn't hear anything, so I called. They helped me open a ticket and told me I'll heard back in 3 business days. One week later, still nothing! I called and they opened another ticket. They were very understanding, but they couldn't do anything. Now it's November 1st and I called to find out the first tickets was not sent properly. So I wait again, patiently...

I filed a claim, paid the deductible, got a shipping notification with tracking number. 2 days later the tracking number still wasn't working - had to call them and be informed that the device hadn't actually shipped. While their reps were polite and wanted to help, the results and not knowing what is happening within their own warehouse is extremely unprofessional.

I too, am in the middle of a terrible situation with Assurant and am now convinced that they are a scam company. At the end of August, I chipped my phone and needed a replacement. They sent out the new phone, I paid the deductible of $100 and I returned my old phone with a post office receipt the very same day. A month later I received a letter stating that they never received the phone and would charge me for the lost phone. I called the company and they said that yes, they could see the phone was delivered on Sept. 4th but according to the warehouse, they had no idea where it was. I was assured that it was their mistake and I would not be charged.

After purchasing a phone and protection plan through T-Mobile, Assurant changed coverage amounts and deductibles, not abiding by the agreements at time of purchase. This is just a bait and switch scam. The phone I purchased was, and still is valued at $350. According to the Tier structure published by Assurant, that makes my phone a Tier 2, $50 deductible and $9/mo premium. I have been paying the $9 premium, but when filing a claim my phone is suddenly considered a Tier 3 phone, with a $100 deductible. Last time I checked, the definition of bait and switch is as follows: "the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods." This review strictly considers the customer relations of Assurant alone, and is not a reflection of my dealings with T-Mobile.

I lost my iPhone XS Max and quickly received a replacement. The replacement looked brand new, straight out of the box and same color. I had no issues with them and when I called I received top notch customer service. The other negative reviewers on this site probably went against their policy, which led them to have a bad experience. This company isn’t a scam and they do keep their word. Thanks Assurant.

Lost my phone, claimed it, got a refurbished phone (mine was brand new less than 2 months old). A couple of months later, someone returned my phone. I called and told them that I will send the phone back and expect the deductible back (250 bucks). They said, "No, send the phone back and you don't get nothing." Then they got nasty. I asked them why, they said it's on the policy. I asked for a copy of the policy that was sent to me. They said I need to go online to see it. I asked for the one they sent to me, if they did. Then they passed me on to a different department and I had to leave a massage, no one there. How can they justify recovering their loss by getting the phone back and yet keeping the deductible. Rude people too. Have them on three phones, will drop them tomorrow. Don't waste your time with these people.

I sent in a claim for a replacement phone. According to their website, replacement should be received within 1-2 business days. Phoned on day 3, and the girl said that delays were typical due to stock issues and that I should receive a phone within a few days, and to call back if I hadn't received it within 6 days. Phoned back after 6 days, apparently the address had been inputted incorrectly.

Filed a claim on a damaged phone and paid 175.00 deductible! Sent damaged phone back immediately and got a tracking number. Got multiple letters saying they have not received so called them but had confirmation of delivery. Person said they had software problems and inventory backed up, but did verify they received my phone and not to worry. They would get the backlog entered. Just got my phone bill and they charged me for phone not being delivered!! Now I have to spend more hours to try to resolve this, just glad I had proof of delivery!! Awful company with no integrity or value of customers.

My story is too long to tell. Took me 6 weeks to get my deductible back after I returned a phone they sent me to replace my daughter's lost phone we filed a claim on. Which was returned by a very nice person the next day. Never opened the phone they sent me and they received it on July 23rd at 8:58 am. I have the FedEx proof. I did not get my deductible back until September 5th!! Her phone was now stolen, and filed a claim on October 3rd 2018, and now they are "reviewing". It has been the "5 day review process" and still nothing. T-Mobile needs to drop these sorry people/company!! People need to know how bad they really are!! Do NOT pay for Assurant insurance!!! They suck!!!

I dropped my phone and destroyed the screen, so I filed a claim with Assurant which I had paid for over one year. First off, I was charged a 100 dollar deductible... given that the phone cost 250 when I bought it, this seemed steep, but I paid it. One month after I had returned my phone I received a letter stating that I would receive an additional charge if I didn't return the device. Fortunately I had a tracking number and called the company. They confirmed that they did indeed receive the device and I would not be charged further. However, a couple weeks later I again received a letter again threatening charges if I didn't return the device. Called again and confirmed its receipt.

Never really had any problems with insurance companies. The people who answer the phones can't really do anything. As in they are not privileged to. Filed on the 16th. They denied my ID. Nothing wrong with it. Filed it again on the 19th. Called on the 24th. They were told they just got the claim... And have no access to do anything with it. Assurant can go screw itself.

I had called customer only because I have been paying for insurance I have never used. I wanted to know how it works or how can I benefit for something I been paying for the past 2 1/2 years and they get upset? Why? I mean they are getting pay to do a job! Worse customer service ever. Sorry but they need to hire people that care because we as a customer are paying for service.

You are probably are reading this because your claim was DENIED by Assurant. I like others here were denied claims due to their rules were not followed (even though they are not mentioned in the policy). Please do your homework before you purchase this plan for $12.00 monthly. My claim was denied because I didnt file it in a timely manner and I had removed the SIM card and placed it in a spare iPhone that was working. So, I have wasted all the premium payments of over 2 years for this BS excuse not to cover a claim. They will find any excuse to deny your claim request.

Broke my S8+, had insurance, filed a claim. THEY SENT MY PHONE TO THE WRONG ADDRESS... WHICH DOESN'T EXIST. I figured it out before USPS sent it back (it was a huge hassle). 1 week later it broke!! But they don't deal with twice broken phones they say!! But they were sooo kind in giving me T-Mobile's generic phone number so I could take it up with them... ** Assurant.

I broke my brand new Galaxy S9 phone screen. I filed a claim on the 8/18/2018. I’ve had to call and follow up every day. They gave me a runaround every phone call. They didn’t bother to call or email any follow-up info. They needed the original receipt so provided it, 3 times. They needed the IMEI number of my Xfinity mobile app. They already had the number but they needed to know if I knew the number. All that still wasn’t good enough. It’s now 9/4/2018. I still have no phone and no answer. I am beyond frustrated with this company. I spoke to another woman this morning and she actually ignored my complaints and started laughing at someone in the background. Completely unprofessional. I have service through Comcast which I will be canceling because of this Assurant company.

A very helpful agent named Shelly called to tell me that my phone was indeed under warranty and I had received faulty information in that regard. I am still not happy that I have to use the warranty as I'd much prefer to have the phone working properly to begin with, but I will say that Assurant was on top of social media complaints. I got a call back within an hour. So as far as working with the company to get this resolved, I'll update to 4- stars.

My iPhone 8 Plus screen broke, completely unresponsive, called T-Mobile and they provided the phone # for Assurant. Called them, they took my claim and three days latter I found out that the claim was denied due to the SIM card being removed from the phone to use it in another one during the process. My phone is my work tool. Called T-Mobile and they just washed their hands. Stuck with a broken iPhone 8 Plus and no replacement. This company is a SCAM, stay away.

I have a $300 (not so expensive) HTC phone that was damaged when I dropped it. I pay for insurance and have had T-Mobile phone service for ten plus years. I went through the steps for a replacement phone and the process should be a lot faster being that I need my phone. It took several days to receive the replacement because no products are shipped over the weekends. When the replacement came it was damaged and I had to send the replacement phone back leaving me several more days without a phone Grrrrr...

Really liked TMobile, but loathed the service at ASSURANT. On Aug. 20, after being on the phone nearly an hr and half 2 representatives, told me I could get a replacement phone in 6 days. Waited 6 days, called back, on automatic hold 20 minutes, then I finally get someone and the girl has terrible personality, and tells me I can not get a replacement phone, until Oct. 26th. Because, I have had 2 replacements within a 12 month period.

My son leased an LG K20 from T-Mobile, it's not a very expensive phone. When he stepped out of a vehicle it fell out of his pocket and was ran over by a truck. The front cover of the phone shattered and the battery was bent. He put in a claim, received the new phone. He received the return addressed package and put the back piece and battery inside. He took it to the post office and sent it. I received a letter later saying the phone had not been returned and I would be charged if not returned. I called and was told that the phone was showing up as being received. About a week later I received another letter saying it was not received. Now I am confused and a little angry.

If I can give 0 stars I would... I had to activate an older phone on my line after my phone fell and the screen broke. I travel a lot for work and had no time to actually file a claim with them. When filing the claim I gave them a date that I thought was more or less correct about when the phone broke. During their checking process with T-Mobile they saw that the last date that the phone was on the line was about 2 weeks earlier than the date I gave them of when the phone was actually broken. Because of this they do not want to cover the phone and said that "Sorry but the coverage only covers the phone that is on the line."

My claim was approved quickly and within four days of filing the claim, it had been accepted and I had my replacement phone in my hands. When I sent my damaged device back, I did not expect for them to not quickly acknowledge that it had been returned. I then started looking up experiences with Assurant and quickly became worried that I was going to be charged for a phone I returned because I didn't actually hand the package to a worker at the post office, take video of me sending it, or pay to have FedEx ship it with tracking. It has been almost a month since I sent my phone back and luckily I woke up to an email this morning saying that they have received my defective device! In the future I definitely will go down avenues that give me more security in proving that I returned a phone should they ever say I didn't.

Got this protection from Costco for a S8 and my screen cracked. Called them and was informed it would be a refurbished phone. On purchase of the protection, the rep told me it would be a new device and it is possible that it was to entice me to get the protection; so no qualms with this company there and the important thing for me was to get a replacement phone quickly. The transaction was smooth and received a replacement phone in the next two days; $80 for the transaction and I was up and running again. Two months later my front camera got water droplets making it and the iris unlocking unusable. The phone is supposed to be water resistant. It's been under the rain multiple times; not submerged. So I called about the defective unit and was told I need to pay another fee for the replacement and they don't cover the fact that I was sent a defective unit to start with. My advice? Their protection is not worth it for what you get.

Filed a claim for a broken phone. The new phone came in and I dropped the old phone in the package Assurant provided at the post office. For whatever reason, the phone never made it to them and there is no sign of it ever being scanned at the post office (went back and forth with USPS, but it is basically gone). So, I have a charge of $900 to pay now. I offered to send the current phone (the new one Assurant sent), but that is apparently not acceptable to them. They really want the old broken phone or $900. No help at all and no attempt to make it work.

This has to be the biggest scam ever! You pay them $10 or $15 a month year after year and they treat you horribly. We filed a claim and they sent us back a poorly recondition song. Even a month the phone didn't work. They won't send the phones out in advance, they will only send it after you call them back, sit on hold and give them a tracking number that THEY ISSUED TO YOU! Clearly they do not trust their own customers! In the end I could have bought a brand new phone like the one they replaced with a reconditioned one on eBay for the same price I paid them over 2 or 3 years. Epic waste of money and time! AWFUL CUSTOMER SERVICE! TOTALLY DISRESPECTFUL OF CUSTOMERS TIME! CHEAPEN TO NOT HAVE INSURANCE!

I was sending a phone back for replacement and called in to make sure the tracking number was on file, as I had just dropped off at FedEx. The guy asked for the password on the account, which I do not have because it is under someone else's account. All I asked was to make sure they saw that it was scanned in. He said he couldn't help me unless I had the password. I was so irate, I hung up. When I got home, I logged right onto FedEx with the tracking number that I tried to give him, and sure enough it popped right up for me. Their customer service absolutely sucks!!!

My experience with Assurant Phone Insurance at T-Mobile was dismal at best. The inconsistency and lack of professionalism among the staff was extremely disappointing. Although the phone that I submitted for a claim had the proper insurance and qualified for a replacement, the staff refused to process the claim. I spoke with several representatives, and they all were very inconsistent, lied, disrespectful and unprofessional. I was very dissatisfied with their service. That company is doing a real disservice to T-Mobile stores, and that is a shame. I do not recommend T-Mobile to my family and friends.

My son, who is a United States Marine, serving our country, broke his phone to the point he is unable to use it. I filed a claim with this insurance to get a new phone in his hands as he has no means of communication without his phone. I have been paying the premium on this insurance for 3 phones for 2 years, this is the first claim I have had. I submitted the claim on Monday, received an email saying that I would be notified as soon as the claim was approved. Tuesday, I had heard nothing so I called customer service and spoke with a rep who told me that they didn't have any replacement devices for my son's type of phone so that it would take 24 hours for them to investigate and see what they have available. I explained that he is in the military and he needs a phone and asked if there was any way to expedite this.

Getting through to the customer service took 40 minutes! This kind of hold time means they simply don't care. I was told by the agent that they are "backed up", so they have absolutely no idea of when they might get around to sending a replacement device. Really? The T-Mobile store manager was much more helpful than these guys. I will never rely again on such insurance. Better to pay a little extra and get a brand new phone (of my choosing) than to fool around with these jokers.

Submitted claim for replacement. Received two phones due to duplicate claims submitted. Sent one phone back and was told that I should receive my reimbursement of $175 in 10 days. Still haven't received reimbursement. Now it has been way over 10 days. Still haven't received. Spoke to another representative and was told I should receive it in 24 to 48 hours. Still haven't received reimbursement. Spoke to supervisor. Now I have to wait another 3 to 5 business days. Their website specifically state we provide best-in-class service. I am very dissatisfied.

I paid these people 12 per month for nearly 4 years. If you do the math that is well over $500. When my phone was lost they told me I would have to pay a deductible of $175. Do the math again. This is not worth it unless you file a claim within the first year. I'm either going to another carrier (** T-Mobile!) or cancelling this ** insurance.

Evident by other complaints here, it is highly apparent there is a pattern of abuse here. Like others I filed my claim. Called later to follow up and was told "under review by internal department", Review of what? Response is "once internal has it, we have no idea, continue to check site for updates." Did just that and hours later no response. Called T-Mobile to get them involved. And they too were surprised of the response. Waited till I got home checked site and was told denied. Called cust. service to get regurgitated response of "we don't know, write a letter to corporate for an explanation."

This company is a FRAUD and will take your premium $$$... Offering NO customer service or assistance whatsoever! My phone broke (charging issues, volume controls won't work properly, overheating, rebooting for no reason, cracked screen, headphone jack busted) so I took it into T-Mobile who checked my IIME and my account and verified that the phone was covered and would be replaced via Assurant if I filed a claim. I filed the claim then contacted them a week later and was told that my claim was denied, they "did not know why" and to contact T-Mobile for more details.

I purchased an iPhone 6s from a T-Mobile store. I was told by the representative who was assisting me that my phone was expensive and therefore I should purchase insurance "For the phone." I took their advice and signed up for insurance to cover the phone. A few years later I chose to use my sister's iPhone 6 and de-activated my iPhone 6s for a period of time, while still paying the insurance premium. I ended up losing my I iPhone6s when it came time to re-activate that particular phone. I contacted the insurance company, put in a claim for the iPhone 6s, they approved it but they sent me an iPhone 6 instead of a 6s. I contacted them to tell them that they must have made a mistake. They responded by saying the insurance I purchased covered "The phone number" and not the phone itself, and since my iPhone 6s was deactivated when I lost it they will not replace my phone.

Lost my phone a couple months after getting it, then contacted Assurant, Sprint's "amazing" phone insurance provider, said they would sent me a NEW phone after paying the deductible. Anxiously waited for my phone to arrive, given I've been without a phone for 3 days, come to find out that the "new" phone I received was dead (wouldn't take a charge or power on). Called them and explained and they apologized profusely and sent me another "new" phone. I was instructed to send back the dead phone in the prepaid padded envelope (went to the post office and actually handed it to a human being).

I called the company and made a claim on my cell phone which had a shattered screen. The new replacement phone came the next day but the replacement phone had a large crack on the back of it so I called them right away. The company assured me that I could use the phone which came in the mail while I was waiting for the 14-day period to end with UPS and then they would send me another phone a week and a half later. I called them and they were trying to get me to send back the crack phone and wait two days before I would receive another phone or a problem that Kurt was created at the insurance company. I shouldn't have to wait for two days for a phone. They should send the replacement right away and not have any customers waiting 2 to 3 days for cell phone which was cracked at their plant. This company will beat you down to keep from sending you a cell phone. Bad bad business.

Well I filed a claim two or three weeks ago on a Friday. My replacement phone was delivered to my hands by the following Monday. It came with a package to put my returned phone in and I dropped that in an outgoing mailbox on Wednesday. Unfortunately there wasn't a tracking number (only an RMA which is useless to customers I guess) so I had no way to know if the delivery was successful. I requested I be contacted, explaining the situation, and within a day I was given the tracking number by a very helpful employee. It was received by them a few days ago and it has updated in their tracking today that they have received the device. Overall, happy with the service.

I wish I could give them no stars because they don't deserve any. I have a T-Mobile account. My iPhone was stolen, I called Assurant to get my phone replaced but they refused to send me another one and no one would give me a straight answer on why I couldn't get one. They are very unprofessional. I called on two different occasions and the ladies I talked to hung up on me. Assurant is just out to get your money and not give the customers any kind of respect. They are the worst.

Horrible company, T-Mobile should find another insurance company to deal with their customers. They are very good at charging fees but horrible on fixing issues associated with the customer. Replacement device was damage. Assurant refused to take responsibility for damage device and asked for another full deductible for a new device. I would not recommend this company to anyone. They lack customer support. They can care less about customer satisfaction.

KEEP EVERYDAY LIFE RUNNING SMOOTH. What a jokers and we are the ones who gets punish for. File a claim for my wife's phone that got broke and after 48h still no phone, called them back and after spending almost 1h on the phone and pay the $175 replacement fee I have to still go back online and continue to file the claim. And looks like she won't get another phone for at least another 36h.

I had made a claim with T-Mobile for Galaxy Samsung 8. 1st they denied it due to "Wrong IMEI #" then I contacted them with the right IMEI #, they then denied it for giving my own phone number "Wrong" (like I don't know my number). Then they declined it again for not having my sim card on the phone at the time of the incident (stating I was not using the phone on the date I had provided them). So is very nice on them to have you spend hours back and forth with T-Mobile as well, All of this to keep denying your claim? They're smart on charging you money but not willing to stick to their own TERMS & CONDITIONS which half of what they told me is not mentioned anywhere in those so called TERMS & CONDITIONS. Never again paying for some ** service.

This company have lost my patience, I report my phone broken and I been waiting for the replacement since March 24/18. The phone supposed got delivery and left at front door by UPS. They never find the phone and they told me I have to wait 14 more days so I waited and when they finally sent again the second replacement to a different address 'cause they ask me to so I have them my work address and when the phone was supposed to be delivered on my hands the UPS girl told she can't give it to me 'cause ASSURANT said to return the phone back to their warehouse 'cause the address was not found. So now I have to wait another 7 days for them to come up with some other **, this company sucks and is managing T-MOBILE. PHONE DEVICES INSURANCE IS not with it. This both company are SCAMMERS...

I read so many negative reviews on here about Assurant insurance. To where it even left me discouraged. So I feel warranted to share my experience. My phone was lost/stolen March 30th. I have the iPhone 8 Plus through T-Mobile. So I called Assurant insurance and paid the $175 deductible for my replacement. I spoke with the Assurant representative, they were very professional and very accommodating! They expressed extreme kindness and were sorry for my lost phone. I was approved for a replacement quickly and received my phone within 2 days. I also received the exact phone and color that I had lost. No issues or flaws. My phone is now connected, working properly and I couldn't be more happier! I'm very pleased with experience with Assurant Insurance. To where I created a Consumer Affairs account just to leave a comment! I give them 2 thumbs up!

I have a Samsung on5 in which was a replacement to a k7 in which I paid the required $20 deductible. My Samsung on5 stopped working and I filed a claim for replacement after visiting local T-Mobile whom verified deductible is $20 dollars. Assurant had me pay $50 deductible and is stating that my phone will be replaced with a comparable device. The phone they sent with a small scratch on the bumper is the same Samsung 0n5. The same one I paid only a $20 deductible to replace my k7.

I filed a claim with the insurance to only be denied because... the phone being claimed was my 12 year olds phone who was having trouble focusing in class. Therefore his phone was taken till his grades improved. Lo and behold when he got the phone back it wasn’t working and I then filed a claim. According to the insurance company because his phone wasn’t active for almost 90days they couldn’t cover the phone damages. Craziest thing I have ever heard because if my car was sitting for 90 days then the day I decided to use it, it got damaged. I would expect Progressive insurance to write a check. This isn’t my first horrible encounter with Assurant. I think they have horrible business practices as well as horrible consumer policies. Hopefully they get it together but I’m tired of being ripped off by this company. It’s disgusting!

I received a replacement device in Jan, 2017. I took the phone to the T-Mobile store thinking the face was cracked. When I arrived the salesperson told me the phone was not cracked it was the screen protector. I purchased another screen protector and called Assurant customer service. The CSR asked that I mail the device back in the provided which envelope, which I did on Jan 21, 2017, it was placed in the mailbox in front of the USPS in Grand Prairie, same location and method I've used to mail back several phones. The phone was not received and I was charged 528.

So in July I had messed up my phone Galaxy S8+. I washed it up on the ocean. I returned the phone and paid my deductible. Turns out that they lost my phone because I returned it at the United Postal Service Office. Assurant claims to have never received the phone but I know that I turned it in with the address and envelope they had sent me with the new phone. On the exact same day I received the device I returned the old one. I've been on the phone for hours with both T-Mobile and Assurant. This is ridiculous.

I have a Samsung Galaxy S7 Edge that actually had a screen protector on when it was dropped, however it still cracked on the side after a fall of an elliptical machine. I have been paying for the insurance through T-Mobile since I bought the phone a year ago at a cost of $12 a month. I submitted a claim through the website and was only offered two options: one to replace the phone with a used phone and one to use jump to upgrade to another phone. I only wanted the screen fixed but the option wasn't available. I paid the $175 deductible and opted for the replacement. Two days later, I logged in to check the status and see that the claim is denied without any explanation. The terms and conditions include accidental damage so I really don't understand why the claim was denied. I wish I hadn't wasted the extra $144 for coverage that I could not use.

I bought Samsung S7 from T-mobile and paying jump and insurance on that every month. Phone was not working right. Turn off after some time and screen flashing so I changed it to my other spare phone and using old phone and forget about the problem. In January saw the phone in my drawer and thought let try this one again and drop the phone by mistake. Called the Assurant for claim and they rejected the claim. That phone was not active at the time of accident but you are taking the money every month. They said it will cover the only phone which was active. What if I buy the phone from market and use the phone and file a claim for that phone that is also not covered? Then someone can tell what is all covered. It's better to buy phone from Amazon and buy their insurance so you don't have to pay every month and give them the double the price of phone.

Here is a major tip. Save your own money towards a replacement phone. I ordered a work phone and it has not been received. Assurant keeps shipping it back for whatever reason. They also are dishonest and give ambiguous explanations. I asked for a refund, I was informed I would get one when they received a phone back that THEY shipped to THEMSELVES. When people stop using their services they will understand.

I have seven lines with T-Mobile. I'm a loyal long time customer. I have insurance on all of my seven phones. I filed a claim because I lost ONE PHONE with Assurant. For two weeks, I called the company and they lied to me in regards to the status of my claim. Finally they tell me my claim is denied which I DO NO UNDERSTAND AS TO WHY. No one can tell me anything unless I write a letter to the company. This is a fraudulent company and T-Mobile should not be doing business with such a horrible company. I have never dealt with such horrendous and UNETHICAL company.

Your phone is not covered if you remove the sim card! This is not something that gets provided to you prior to purchasing a coverage. All you will hear from them is that your phone was not active at the time even though you had insurance with them for over 3 years. Very poor quality customer service and satisfaction.

Had my phone not got broken, I wouldn't know there existed such a terrible cell phone insurance company. I had my cell phones insured before I switched to T-Mobile and had no issue at all with the insurance claims. My experience with Assurant goes like this. My IPHONE 6 got damaged in July 2017 so I filed a claim, paid $200 deductible. I received a refurbished phone with a broken camera. After I received the phone, I traveled out of the county, when I got back, I called Assurant and informed them that they sent me a bad phone. I assumed they would send me a replacement immediately based my past experience with other insurance companies. However, I was told (only at this moment) that I only had 7 days to inform them whether the device I received was not in good condition. This was the first time I was informed about this 7 days policy.

I don't usually review companies but felt like my experience with my insurance claim deserved recognition. I lost my T-Mobile phone and luckily was able to get a new one through the insurance I selected when I originally purchased it. It took about 5 min to submit the online form, I paid the $50 deductible and figured I would have my replacement phone in a week (maybe) if I was lucky.

Been trying to contact. Said rep would response in 24 hours. I have contacted multiple times. Haven't hear anything. I pay the monthly fee yet looks like Assurant is committing fraud as they haven't processed claim nor gotten back to me in the various emails I sent following up on claim.

This is a scam company for insurance as I paid as I was asked to but when the phone broke when a system update, updated, they refused to give me a new phone or any phone or any claim adding to anything to help me get a replacement. They stated they knew this phone had issues with updates, so they therefore would not replace it. I could get 128 bucks for my 250 phone only 14 months old and then had to pay back 69 bucks as the deductible was owed even when they would not give me a replacement phone. I left Project Fi too over this as their cheapest phone now is 400. I actually paid more into the insurance then got back. 59 bucks for my 70 buck insurance payments! Insurance for phones are all scams I have found. Just pray your phone breaks before the years up if you have to ever need a new one within the warranty time. This is the only way you get anything ahead of these scammers!

I have insurance for my phone and have had nothing but problems with Assurant! I lost my phone and filed a claim that got denied about a year ago... They denied that claim for some reason so I had to go through T-Mobile and pay almost double! Then recently the screen went completely out on the phone and I needed to file another claim. This time I called to file the claim. They assured me everything would be alright because I was told by the representative. I actually believed that this time would be different since I didn't use the online. At first when my phone didn't come like they said I figured it was because of the holiday. Today I tracked my claim and once again denied! They had no problem taking the $175 though! Ridiculous! After seeing their reviews it seems like I'm not the only one! T-Mobile needs to drop them! It's hurting their reputation! I'd give them 0 stars if possible!

Everyone here has given such negative reviews. So I felt I should give my positive. Everyone I contacted at Assurant was really helpful. I got my claim and phone very quickly! Right before Thanksgiving. After doing an IMEI check it turns out my replacement is brand new. They only got 4 stars because the color of the phone they sent was wrong. But... I actually like the arctic color on my S8 better than the black that I had. I haven't sent my phone back to them yet. But after reading the reviews... I'm going to record every step of the process in case they try to claim that I didn't turn it in as well as USPS insurance.

Had an iPhone 5S for 3.5 years and dutifully paid my insurance premiums which was billed as a no hassle replacement policy should my phone be damaged. After the most recent update, my phone started to crash 1-3 times per week so issued my claim. Had to pay a deductible of $175 in order to get a replacement device. The device that arrived was a terrible refurbished device which crashes every 30 minutes. Quite frustrating. At least the person on the other line was sympathetic and issued me a refund for the deductible (to be credited when I send my device back). This phone insurance is not reliable and I would highly recommend against paying into it.

Replacement phone #4 since February 2017. Same issue on all of them. Phone fails in 3 months. Most recent replacement phone is on the blacklist. Could be either lost or stolen. Went up the command chain, CSR, Supervisor, Manager, and District. No problem resolution. Here were my two options. Wait 2-3 days for phone to be un-blocked no guarantees or send phone back and when the warehouse received it another one would be overnighted. Why am I being inconvenienced?

I submitted a claim and the only way they will accept payment is to provide my credit card information to a person over the phone. I asked for a website where I could enter it, an automated telephone system or even if I could mail in the payment. None of these alternatives are allowed. This is unacceptable with where we are at with technology.

Bought the iPhone 6s+ from T-mobile. Still owing 10 payments. Add $10 per month phone Insurance more than a year already. Lost my phone, filed a claim. DENIED! Reason 1) NOT T-mobile iPhone (after fax to them installment payment plan of the iPhone). Next, the new reason the iPhone has not been used. Called T-mobile tech, and ask for usage history. Same IMEI has been used for the last 1.5 year (verify by T-mobile Tech), at the end, Assurant still Denied, ask why, they say if I want to know more info, write a letter to (676 E. Swedesford Road Suite 300 Wayne, PA 19087). Wrote them letter, got a response, in one sentence "Not T-mobile iPhone", now I am going back to square one... After 3 weeks back and forward. I am too tired to deal with Assurant. I rather cancel the insurance and buy a new phone. Don't let this company rip you off.

Assurant is the worst phone insurance company to deal with. I have been paying for about 2 years the insurance plan. When my phone was damaged I asked them if I can make the claim anytime. They said yes I can do. When I have the money I called and they said another thing that I supposed to do that before 90 days and I made the claim in 92 days. Please don't ever deal with that company again, they just taking money from you and give false information.

I had to replace my broken phone, they sent back a new one promptly, and requested I send the broken one back to them. The next evening my wife and I walked to our neighborhood post office box and mailed the package. Several weeks later I received a letter claiming they hadn't received the package, and I'd be financially responsible for the full cost of the old, broken device along with the deductible I already paid on the new one. In other words, it would have been cheaper had I bought a new phone myself as now I'm being charged full price for a broken device.

Assurant Solutions is claiming I did NOT return my damaged device. This company is the selected mobile insurance company used by T-Mobile in case your phone is lost or stolen or suffers accidental damage. I insure my phones to avoid having to pay large fees if something were to happen to our phones. There is a deductible of $175 that is charged with any claim for the replacement of your mobile device.

What a sorry experience. Had some crackhead come into my work and steal my phone off the charger out of the back room. Just got the phone, paid for the insurance and was told it doesn't cover the phone if it is stolen? What's the point of insurance? Theft is the only reason I would of bought the insurance in the first place. When my phone was covered through Verizon and ATT through Assurant, there was never this issue. The insurance was a quarter of the price of the phone. Now I have to waste my time taking their ** to small claims court? Best believe I am going for the max settlement for this hassle.

My son called Assurant today to file a claim for his cellphone battery which has progressively gotten worse with holding a charge. Nathan who works for Assurant asked for a date he noticed the problem. My son said it started a while ago but has progressively gotten worse until it is so bad now that I need a replacement. Assurant said the date was not important, but that they needed a specific date to list on the claim for when the problem was first noticed. My son picked a random date from this summer. The worker input that date, filed the claim, and then denied it due to the date being over 90 days. He then would not allow the original "claim" date to be changed. I also spoke with the worker and the supervisor named Joe. They could not have been more unhelpful.

This was by far the worst experience I've ever had with customer service and a company altogether. The website BARELY works. I was unable to continue my claim online so I called in. TERRIBLE idea. At the time I took a 15 min break at work to get this corrected. The first agent was very rude. She wanted to argue against everything that I said. Given that I was already frustrated. I asked repeatedly to be transferred to a supervisor. She refused. Then shortly after me having to use the ** word she hung up.

Know that if you have multiple phones insured by this company, you cannot have two claims processed at the same time. Our teenaged daughter dropped her phone and we submitted a claim to get the phone replaced. During the process of getting her phone replaced, our son's phone broke. They won't process the claim on his phone until her phone is returned and scanned into their system. After a week, Assurant confirmed tonight that they have her phone on the "dock" but it may take another 3-5 days to "scan" it into their system. Until then, they won't process the claim on my son's phone.

I switched to T-Mobile couple years ago due to better pricing and the opportunity to get the latest phones. I purchased 3 new iPhones for me and my kids. I did not purchase insurance, because we take care of our phones and we have never had an issue with them, so I skipped at that time. This year I decided to purchase the insurance, because one of my kids kept on losing the phone. I called T-Mobile and explained the situation and they said, "oh don't worry about it. We got you covered, our insurance, covers theft and accidents as well as malfunction issues if your warranty expires." All I have to do is to add the insurance and pay $12 a month per phone. I hated the idea, but replacing the iPhone would have been a lot more expensive, I thought.

I spent over 2.5 hours on the phone with Assurant today, attempting to resolve a mobile phone claim. We just needed to have a hold on the shipping address once the claim was approved. I thought this was resolved, and they subsequently told me that they could not change the shipping address, and that no manager was available to assist me. Long story... customer service is terrible, they read from a script and do not listen, script is terrible filled with inappropriate polite platitudes. Ugh! Not sure if phone shipment is on hold per request, or if they will continue with their inflexible process and people.

I got the T-Mobile service and the Assurant mobile protection plan. I called them dozen of times before reading the reviews here. I have had the worst experience with them. Each time I called them they had different story to tell. I had a Google Pixel which was insured by them. As they don't have that device in their system, they promised a re-imbursement cheque. For that I had to buy a new phone and send all the IMEI numbers to them with bill of sale. I also sent the broken phone but they never sent the re-imbursement cheque.

Purchased a brand new expensive Samsung s8 and expensive Assurant Insurance. Weeks later I dropped the phone and cracked the screen, no other damage. Filed a claim with Assurant, they ended up replacing my new phone with a refurbished piece of junk phone after I paid another $175.00 deductible charge. Assurant refused to replace my new phone with a new phone. They told me a could send the refurbished phone back if I was not happy but declined to replace that one. In the end they have my brand new phone an expensive insurance premium and $175.00 deductible fee. Assurant Insurance is nothing but a scam.

I went to Apple because my iPhone 6 was not working properly. The tech asked me when I had my screen fixed to which I replied, "Never". He told me that not only do I have a 3rd party screen on my phone but the 2 tiny screws on the bottom are missing! This is the garbage Assurant sent me my I last filed a claim that is causing my phone to malfunction. ASSURANT WOULD DO NOTHING because according to their "policy" it's been too long! How is it my fault that the garbage you sent me lasted longer than your 7 day policy? THEY WILL NEVER GET ANOTHER DIME OF MY MONEY! APPLE CARE IS THE WAY TO GO!!!

Assurant Phone Insurance is nothing shy of a scam. I have over 10 hours wasted in the phone with them on 6 different occasions with no resolution and each time there is a different hoop to jump through. I have a detailed call log of whom I spoke with date and time. On 2 separate occasions including one conversation on 7/20/17 with Supervisor John ** was told that the non returned device fee was waived and no further action is needed. My damaged phone was shipped and returned to them via the envelope they provided. It was delivered on 5/1/17 yet in their system a note shows on 5/17/17 package was ripped and torn with no contents.

Because I don't have terms and conditions or of coverage like this is purposely and conveniently done to mislead customers. I've no idea on what is covered and what is not when filing a claim. I travelled to a country where T-Mobile has no network coverage, so my SIM card cannot be detected. I lost the phone and filed a claim in less than 30 days of the loss. One week later, I get a letter telling me my claim has been denied because my SIM card was not detected on my phone at time of loss. For each claim, the deductible is $175. Meanwhile, I'm paying $38/month for 3 phones including the one I lost at the airport. No thank you! All I got from Assurant is rude reception, long hold on the line with representatives who are clueless themselves, and rejections to all my claims. I cancelled all my insurance.

Went to the Apple store to replace the screen on the iPhone 6 plus and were shocked to learn that we had received a counterfeit phone from T-Mobile's insurance company Assurant. Apple would not fix the screen and showed us how the cover with the Apple logo on our phone was a fake so they will not repair it. Documented with pictures. Part was not just an after market part, but had all the information on it including the logo, but the wording wasn't perfectly straight and the part has a different finish to it. I had to pay Assurant for this phone which was refurbished with counterfeit parts! Assurant couldn't help me since I was not filling a new claim for an exchange.

I have been chasing my replacement phone for 3 weeks now!! I paid for the insurance through my carrier to receive a new phone. I cracked my screen and put in a claim. I was told my phone would be at my address in 2 business days. I received an empty UPS envelope. I called Assurant and was advised they needed to trace my phone to see where it was and it would take 10-14 business days. Called on the 10th business day... Still tracing the phone. Called on the 12th business day... Still tracing the phone. Called on the 14th business day, was told my claim was denied because they didn't receive my broken device back in time.

I have a family plan with 5 phones all under insurance. Had all phones with insurance for over 3 years, for the first time, one of the phones broke. We filed a claim on a Monday, had to pay $175 deductible (on a phone you can buy on eBay or Craigslist for less) and on Friday of the same week I called to get status on the claim, tracking details etc and they said that they are waiting for our driver's licence before they can process, something that we were not made aware of. My issues here is why no one called to follow up with us to request what they needed. Why I have to call them a week later only to learn that the phone we desperately needed has not shipped. I will never again use this company. Horrible customer service and think that everything is a joke.

I purchased an iPhone7 plus. I was hospitalized for almost 2 months and was never able to activate the phone. It was then stolen. I filed a claim and was told my phone wasn't covered because it wasn't activated. Yet the phone that was never activated paid a $10 a month insurance fee. Why was the fee being charged for coverage if in fact it wasn't covered? I asked where in the terms and conditions did it state a phone needed to be activated in order to be covered? They couldn't tell me and said they would email it to me, guess what I never received anything. There is no such policy. I've read through the policy and terms of conditions. All 18 pages and it was not in there anywhere at all. They are scammers and liars. Now I'm stuck paying off a phone that I don't have after paying insurance premiums for nothing.

Have filed claim for over a month. Totally forgot about what I did, then I started checking my email, found it said it is still processing. Come on, I'm not stupid. Forget it, I don't need any replacement, even if I'm luckily get one, it won't last long. I knew it. Because it is a 1 star company. I'm here just try to get more people be aware of this 1 star company.

My son purchased a OnePlus 5 64GB two weeks ago and it was stolen while on vacation in Morocco. They don't carry that phone with T-Mobile so they offered the Samsung J7 with 16 GB which can be purchased for 129.00 on eBay and 229.00 at T-Mobile. I have the receipt showing 549.00 plus tax. Now How's that comparable for my two week old phone. They want a 50.00 deductible on a $129.00 phone or 229.00 phone at T-Mobile.

I called in to make a $50 payment for a deductible. After attempting the online echeck payment it kicked me back to customer service who asked for my checking account number and routing number because the 2nd agent said the payment didn't process. He suggests it wasn't enough money in the account. I let that slide and proceeded to give him my full name, address, etc. I told him I didn't want to give my routing and checking account number over the phone which is why the previous agent sent me to the automated. He took my name, license number & address and said he was sending me to automated service to reenter the routing and account number and confirms where I track the claim...I say okay and then phone goes dead. I'm thinking that's weird but it must have gone thru because the agent didn't transfer me to the automated service.

I filed a claim about for my cracked phone screen to receive a replacement. I sent back my phone from UPS to YORK PA, 17402, 625 WILLOW SPRINGS LANE STE A. RMA # **. I've been charged 300$ on my T-Mobile phone bill despite sending it back 3 weeks prior. I called up Assurant and was placed on hold while they did more research and was hung up on. I called back again and was told the warehouse never received my package. They said that it was my fault and I would need to pay the bill and a refund would be void. My boyfriend decided to call back and speak to a manager, he was placed on hold and hung up on 10 minutes after waiting. He called back again and finally was able to speak to a supervisor and was told the same information, the warehouse "never received it." The supervisor told us it may have been shipped to the wrong address, but it clearly hasn't been.

Through T-mobile, we paid a monthly fee for protection plan with Assurant Solutions. The original iPhone broke, so we went through a cumbersome process for replacement. Paid significant deductible to get the replacement phone ($175). It looked fine, but from the beginning was slow, not much battery power. Then after 4.5 months, started shutting down with 60% battery left. Became unreliable, poor calling, etc. I reported this (still within the 180 day warranty period) and they were extremely unhelpful and unapologetic. Offered to replace the phone again (which of course I wouldn't want to go through again), but refused to refund the deductible, which would have been the right thing to do.

I spoke with four different representatives of Assurant trying to file a claim on my tablet. I received two different deductible values from three different representatives. One representative even told me that Assurant would charge me a higher deductible to send me an "comparable" device because a replacement tablet was not in stock. After spending more than an hour in total on the phone with Assurant representatives in one day, I was finally told that Assurant did not have one single device in stock that they could send me in response to my claim. Is that not why I pay them monthly to do? Very pathetic, unhelpful, dissatisfying service to someone who has been with T-Mobile for 11 years. I definitely think T-Mobile needs to rethink its contract with Assurant. There has to be provider that can do better!

Do not use this Assurant for your cell phone coverage because: First I pay $12 per month for this phone coverage. The screen of my new phone Samsung S8+ broke. I called Tmobile who sent me to Assurant to file a claim. The Assurant customer service is unqualified and can't answer to basics questions related to their services. They don't know how long it takes to update information in their system for example... The manager I was on the phone with either hanged up on me or disconnected the call. She never called me back to finish the claim!

I've paid insurance on my phones for many years. Assurant offers two claims per year. Now mind you, two claims means file even if they deny you one of the two claims, that's your two claims. I filed a claim and Assurant deemed it as a warranty defect so the claim was denied. I went thru the manufacturer's warranty. Well with the "filed" but denied claim that still counts as two claims "filed" per year. Poor customer service and that's by far a very large scam to your clients!

It so happened that I was talking to a T-Mobile rep. on another matter when my tablet came up. I told them that my screen was cracked. I was informed that I had insurance on it and should go ahead and filed a claim. A deduction of $50 was mentioned. I filed the claim over the phone. A rep took my information and told me that the deduction was $100. She was about asked for the deduction when she found out that there was no replacement tablet for the model that I have. Now get this, I have been paying for insurance on this table for over 3 years @ $9 per month. Do the math $324. I was told someone would have gotten back to me. This never happened.

I submitted a claim and returned my damaged phone in the return plastic pouch and prepaid label. I took the phone in the sealed envelop and the prepaid label to a UPS Store that is a package drop off center for USPS, so the clerk could verify that the prepaid label covered the postage, it was received and weighed, (.33 lbs which corresponds to the weight of the phone in the pouch). I have the Drop Off Packages report from the UPS store with the drop off time, date, service, tracking number and weight. I have contact Assurant over 15 times, talked with 2 supervisors Adrian ** and supervisor Alex **, who claim they first didn't receive the phone, then claimed they would check the warehouse to say the package was empty.

I filed my initial claim on a Wednesday. I received the replacement phone on Friday. I took the phone to US Cellular to be set up and it didn't work. It wouldn't charge, they seeped the battery and it still wouldn't turn on. The US Cellular Rep and I got on the phone with Assurant and they said we had to send it back before they would issue another phone. This is crazy, I didn't have to send the original before they shipped a replacement. It was Friday afternoon.

When my daughter's iPhone 6S Plus was stolen, I filed a claim with Assurant on a Friday. I received the replacement phone on Monday. My daughter inserted her SIM card but the phone didn't connect to the T-Mobile network. We called T-Mobile thinking it needed to use the new SIM that came with the phone activated. The representative said it would be on within 2 hours. After 3 hours we called back and we were told 24 hrs. The next day we called back and we were told that the refurbished phone was network blocked because of a fraud investigation with the previous owner of the phone. We were told another 24 hrs. Two days later it still did not work. We went to T-Mobile (thinking it was an issue with T-Mobile fraud department). A rep at the store called Assurant for us and was on the phone for 30 min with someone from Assurant.

I filed an insurance claim for my iPhone that was ruined after it fell in the toilet. I pay for insurance monthly. I paid a $175 deductible. I received a refurbished phone (instead of a new phone) with terrible battery life. I promptly returned the damaged phone using the prepaid envelope that Assurant provided. T-Mobile is charging me a non-return fee of $316.80 because Assurant said they never received the damaged phone, and there is absolutely nothing I can do. This is a complete scam, people!!! Assurant is up to NO GOOD! And this has obviously happened to numerous people. I will be canceling the insurance on both of our phones moving forward. I will probably leave T-Mobile as well if they continue to use Assurant as their insurance provider. I could have purchased a new phone for the costs I have incurred for a crappy refurbished phone. Can you say FRAUD??

I have never received such horrible service. I purchased a protection plan for my son's tablet. He cracked the screen, barely visible and otherwise operational. It took from mid-February and still ongoing to get this settled. It took 10 days to even get the claim opened. The unit was tracked by FedEx and sat in their department for 8 days for repairs and was only "found" when I called to check on the status of the repair. Their site states 2-3 days. I had to call three times, still never could an answer to when it would be shipped back. 10 days later I received an email stating they were sending a check and not the unit. They "claim" the value of the screen was more than the value of the unit. It can be confirmed by basic industry standards for repair costs that this is not true. The contract states that, "if they are unable to repair, or the value exceeds replacement value, they will send back a refurbished unit of like kind and quality".

I had to call three different times, just to get a clear answer on what was going on with my claim. I've been waiting several days now for a phone that I need to run my business. Very inconvenient for a service I pay monthly. I expect a little more customer service especially when I pay for it. I will be leaving this insurance shortly. I need someone on a phone that doesn't throw me around in circles. After a week of calling, still no answers. Will not recommend to anyone.

This is by far the worst company I have ever worked with. I could write a 50,000 word dissertation crushing this company and their policies but I feel like I've already wasted too much of my life creating this account. So I will simply say stay away from this company! If you have spoken to anyone on the phone for longer than 30 seconds you'll understand exactly what I'm talking about. If you don't believe me just call. This place is not even close to worth your money. You are better off paying $10,000 for a phone outright than throwing your money away to a company who clearly doesn't have their customers best interest at heart.

Lost phone. Filed a claim. Paid the $175 deductible. No phone, but the $ was pulled from my bank account. I call Assurant, and they tell me that the payment wasn't processed. I am forced to three way with them and my bank and my bank reaffirms that the $ was taken from my account. After having to get a supervisor pulled in, they tell me the only way we can move forward is for me to send them my bank statement showing that the charge went through. They tell me that once this statement is sent in and verified, they would send me my phone. I go ahead and send the statement. Wait a couple days, and still no phone. I call back a few days later, and they tell me that they received the statement, but instead of issuing the phone (LIKE THEY HAD TOLD ME), they tell me that they have issued me a refund to my bank. It has now been 5 days and still no money reimbursed to my bank.

I lost my phone and filed a claim that was not approved. The reason my claim was not approved was not told to me, even though I have asked many time. I was given the address to the head office and instructed to write a letter to them. I have been paying $12 a month for phone insurance with the hope that if something happens to my phone I would get a replacement. Now I'm forced to purchased a new phone. I think this is unfair. Why pay insurance if the phone company will not honor it?

Assurant is the WORST. I first filed my claim over a week ago. The person on the phone put my email in incorrectly, so I never received any communication. I also was not able to call back to fix the email issue as their phone line kept automatically rerouting me to an automated message (since my claim was still "processing"). A week later I had to have T-Mobile call them for me and finally had it changed. They approved my claim Friday and had UPS do one day shipping. Unfortunately UPS is equally as terrible and my package has taken over 5 days to arrive. I would never ever ever use this company. I would also recommend not using T-Mobile Jump! As it's a complete waste of time.

Extremely incompetent claims processing and representatives that will have you calling their line every day so they can fix their own issues. Given the value of the refurbished phone + monthly premiums - time and energy spent to make a claim = you're better off NOT buying phone insurance from Assurant/T-mobile. I had been paying $10 a month for insurance on my iPhone 6s Rose Gold for over 18 months when I lost my phone and submitted an online claim on the Assurant website, thinking it'd be an easy fix. Two days later, when I logged back into my account, my claim was simply listed as 'Denied' with no explanation whatsoever. Keeping in mind I had already called Assurant twice before with nasty experiences, I begrudgingly called again to understand what further information was needed for them to approve and process the claim. Again, shot down by Assurant and they told me to call Tmobile...

I paid my deductible, they incorrectly filled out the FedEx Request form and my phone was lost. They won't give me a loaner. They say they have 10-14 BUSINESS DAYS to find it. They take no accountability. This is the WORST insurance company of all time. Avoid them at all costs. I am subsequently leaving T-Mobile because of this after being with them for 11 years. Assurant screwed me over, and T-Mobile. Screw them. Worst company ever. Do not interact with them.

So this one will kill you guys. For 2 years, I have paid $12/mo for the Galaxy Note 4 (with a $700+ MSRP). It had a problem with the battery and the phone always turning off on me every 10 minutes or so. I let Assurant know about this issue, and they gave me a REFURBISHED Galaxy S7 (which of course I'm upset about, but I get that I completely butt-pounded myself signing that 007 sneaky form stating they're allowed to give me refurbished phones, so I never mentioned it to them). I was also really disappointed they didn't give me a Note 4 or anything of the similarity at the very least, but upon signing on the Google account in the phone settings, I got a notification later in the same email I used to sign in, stating someone has successfully signed into my account from someone on Firefox somewhere in the U.S.

Assurant has got to be the worst insurance company I have ever dealt with. I place a claim on Saturday and from to Tuesday no one told me they need more information. So Tuesday they told me I needed to resubmit my claim because of an error made by the customer service representative. So now it seems like I just made a claim yesterday. They have to definitely be the worst customer service agency I have ever dealt with, and because of them, it's making me want to switch to services to Verizon Wireless.

I reported my cell phone stolen from my car because I knew I had left it on the center console of my car while I was getting gas. When I got to my final destination I realized it was gone. So I called it in as stolen because I knew exactly where I left it. When I filled out the claim form stupid me worded as missing from my car. So they denied it. T-Mobile and this insurance they offer is a ripoff. They've been stealing my money every month and that's why it's missing. Go to Verizon.

Ordered a replacement phone through my insurance claim and was shipped the wrong phone. It's bad enough the hours a representative is available for phone claims is not readily available but now I have to ship the phone back to Assurant before I can file a claim for the new AGAIN. Their system is terrible as it's a leading cause as to this issue. Their system would not let me file the claim online as I kept receiving an error message after entering my mobile number and email and going through their security checks to ensure I'm not a robot. I am beyond irritated by this company.

I bought my new iPhone by paying in full and through T-Mobile I added Assurant company's insurance to it. When I lost my iPhone the company denied to approve my claim. I keep calling to company and fulfill all requirements. Still my claim has been denied. When I called to customer care they don't even give reason for that. I Will never buy insurance from this company. I lost my iPhone and also wasted my money by paying for the insurance for it.

I got refurbished phones as replacement. My eyes are puffy and my voice is gone because I was on the phone with Assurant and T-Mobile for countless hours being bounced around like a rag doll. I spoke to at least 17 people between 11:30PM and 3:30AM. I was spoken to with sarcasm and disrespect. I had the phone hung up on me on numerous occasions by both T-Mobile and Assurant. T-Mobile reps sounded like they were from the Middle East somewhere and although some of them tried I couldn't understand what they were saying if my life depended on it... and in this case my phone depended on it.

Purchased insurance for cell phone through Sprint. After having phone for 6 months, phone stopped working. Had insurance on phone. Included in payment to Sprint. Told a replacement phone would be sent with packaging to return defective phone. Returned defective phone as instructed. Sprint advised Assurant billed me $200 for the deductible to replace defective phone. This can't be legal. This company has you return a defective cell phone so they can refurbish it, resale it to another customer and you get charged a $200.00 deductible because you received a defective phone from them. Sprint & Assurant profit from you returning their defective product. I would love to have a class action lawsuit filed against Assurant & Sprint. They are in this together. Both profit off the sale of Sprint's defective product.

I contacted T-mobile insurance provider Assurant team. I paid insurance from 12 $ to 14 months and when my device lost I contacted them and as per their requirement filled all the mentioned information and as per their guidance they mentioned to wait 5 business days. After that they mentioned contact by post mail to there given the web address and nothing mentioned. Assurant, Inc. 676 E. Swedesford Road Suite 300 Wayne, PA 19087. And I requested letter but they replied after 2 months and not helpful... The baddest company. No one helped me out and their policy document also wrong. Assurant Inc is cheater company. And they are cheating simple small customers like me. Please help like this and make some law to help customer on these situation.

Assurant Solutions did not help me at all. I have been paying for phone insurance for years but they decided they cannot help me just days after losing my phone in the airport. Their Customer Service has left me furious. They were rude, disrespectful and even hung up on me. They failed to do their job and I will NEVER give them my services again. This company is trash I advise you to not use if you have the option. They will steal your money without even giving you a clear explanation. Take your money elsewhere or don’t buy phone insurance. With the money I spent on insurance these past two years I should have just saved up and bought a new iPhone but now I am phoneless and out hundreds!!!

T-Mobile automatically deducted 209 dollars from my account without my authorization. As per T-Mobile it was to pay for the replacement phone that I mailed late. I tried reasoning with the T-Mobile representative that I had not authorized the deduction from my bank account. Their response was that they had started the process and I would receive a text stating they had returned the money to the account. Two weeks later I call back again. The second time they stated that they did not have any information about my phone and that it will take them 10 days to find out if the warehouse received it.

I've never had good experience with Assurant Solutions. I usually get a phone that doesn't work and needs to be returned again only to have to get another phone that doesn't work as well. A couple times it's taken a long time to receive my phone, and they aren't very good with communication. It's more frustrating to deal with them, than with a broken phone.

I have always had the insurance on my phone, I have a 16-year old, and a sick mom in California and I need to keep in contact with them. When my son's phone was stolen or lost (not sure which) my relationship with Assurant went downhill. Keep in mind I have 4 phones that I pay $15 a month per line and a 175 deductible. Basically over the two-year life of the phone I have paid for it several times.

After paying Insurance on my iPhone for 1 year. My phone had a small crack that happen back in August. I reported it to T-mobile. They said I didn't have to do nothing because I wasn't requesting a new phone. Finally the phone goes out. I try to make a claim. They denied saying it's too old to file a claim. I was transfer 3 times. On hold for over a hour before the manager who got on the phone was even more rude. Service horrible. Felt like I wasted my money for a year.

ASSurant is their name -- WORST SERVICE EVER! This company is TERRIBLE! They won't guarantee that I will get my same color of phone back, and I'm almost positive I will get some janky refurbished phone back. I called T-Mobile and told them to partner with ANY other phone insurance company in the world rather than ASSurant -- they are the worst!!! I had to choose 1 star for the review, but I wish there was a negative star choice. RIPOFF!

I am partner in a large business with 5 premises around Kent. We have 8 phones around the shops and on-road staff. These phones have been purchased through Vodafone and the contract quite clearly states who has authorisation to amend any of the contracts. We purchased 'Vodafone rapid care' to receive lost or broken phones within 4 hours! Brilliant idea, shame Assurant take 3 days to anything and never get back to you, ££££s of business lost. Assurant refuse to change any contract until the main owner gives authorisation. The owner who has never withdrawn or purchased a phone himself, it has always been the department heads.

I put a claim in on a phone I had lost which I found later. They told me just to return the new phone and I would get a refund. I been calling for a month now and they keep giving me the runaround. Says my bank got the money on Nov 23 but when I call my bank there is no money. Supervisor was super rude and nasty to me and now on Dec 12 I still don't have my refund. They basically robbed me.

I've had this insurance for over 5 yrs. My phone wouldn't load past the LG screen. Filed claim 3 times, every time they denied it. In the end, I had to call T-Mobile to get them to accept my claim. It has been so long since I had used my phone, T-Mobile refunded my last month bill. Now, it's been 3 days still no phone. DO NOT USE ASSURANT. This company will have you feeling like you're being taken advantage of!!!

I went through Assurant in order to put a claim on my missing phone. The turnaround took 3 days for me to receive the device. The phone received was in a terrible condition (dings and scratches everywhere). It literally looked like someone else send it back and they just shipped over to me. However the case, when asked to send me another one they were kind enough to say Yes. The problem lies with the fact that I have to send the old one back, and they have to make sure its on the way, prior to them sending me the other one. This would leave me without a phone for a whole week and even more depending on the quality of the new device (not much faith at this point). Even though I offered to put a cc on file they were not interested. After a few supervisors they just put me to someone's voice mail and never got a callback. I have been paying warranty for 2 years ($12.00 monthly) and a deductible of ($175.00). Its truly not worth it.

Assurant, after MANY, MANY calls to get my claim resolved, continues to tell me that my claim is being rejected because they don't have my IMEI number. Hello, it is on the back of my iPhone 7 Plus box that YOU say you have a picture of and that I sent to you 3 different pictures and angles, and I have told you numerous times is right on the picture that you say you have. I have sent them HIGH DEF pics of EVERYTHING they need. Now they say they can't read the number because it's blurry. Per their request, I sent it to my own email AND my finances email and even SHE can see it plain as day. OMG these people are killing me. I am going to be extremely upset if I keep getting the run around and don't get my refund. I paid my insurance. I want my check. Crazy, even this Louis guy who was so nice said he was putting it thru because he said he had what they needed two days ago. T-Mobile or Assurant, please resolve this.

I purchased two phones from Gazelle and Assurant policies for them through Gazelle's website back in October (6th and 13th). I had to return them (wrong phone/defective) and got my money back from Gazelle - no problem. Assurant, however, assured me that they would send me checks and they would arrive at about 14 business days. It is now almost DECEMBER and I still haven't received my refunds! I keep calling and they said they are reaching out to accounting and that they will try to call me back. I've heard them say this multiple times with NO call backs. DO NOT BUY FROM THESE SCAM ARTISTS! They do NOT intend to EVER refund you for anything!

Today 11/21/16 I called Assurant to make a claim because the screen on my phone started freezing. After filing the claim I was told I was not approved. Why? 2 claims per 12 months I was told. Okay. I had a claim 11/1/15 and 6/4/16 but it's been 12 months since the first claim so I do qualify. Yes but No. Here's the loophole that led to the dead end and a now non-functional phone even though I paid Assurant faithfully for over 5 years. While speaking to the rep I was asked when the damaged occurred? I replied my phone sustained a small crack around 9/19/16 but has been fully operable until today. So to railroad me the rep put 9/19/16 as the claim date instead of 11/21/16 (actually claim date) which put me over the limit for claims.

I recently filed a claim to have my cell phone replaced. The company charges $175 a month to replace you your phone and to send back a refurbished phone. You also have to pay $12 a month to T-Mobile for this sorry insurance. After filing my claim, I am told it will be 3-5 days before I can receive my replacement phone. The money was taken out of my account immediately. I don't understand why the process is so long to receive a replacement phone.

All in we pay $30 a month to get this insurance for our 3 family phones. A couple of years ago I broke a phone and was able to file the claim through T-Mobile but recently my son broke his phone and now found out we have to file directly with Assurant. We have filed the claim 5 times over the last 5 weeks and they still have not approved it. Every time I talk with them they say it'll be a approved in 24 hours but hey, guess what, it isn't... again. I just spoke with them and got the same answer. What a racket!!! Five weeks and still no replacement phone on a valid insurance policy we've been paying in to for 3 years. At one point a representative told me it's not covered because it's a Samsung phone, yet we've never owned anything but iPhones. Ridiculous but try convincing a representative who is insisting you have a Samsung. I'm canceling this as soon as we can get the new phone - if we ever do.

I was denied insurance on my phones because I did an upgrade or a JUMP with Tmobile. Basically they told me am screwed, nothing they can do but pay for the entire phone. So after speaking with 2 manager in the period of 30 days. After my insurance that Tmobile provided they denied it twice and needed to pay Tmobile $250 to take the phone or pay the phone in full. I have tough of closing the entire account, but every time I try the person on the line speak too much and is an unconformable conversation.

We had a phone stolen by a store employee while it was charging. Security video revealed the employee who had taken the phone. The phone was taken while we were vacationing out of state and it took 3 weeks to work with the store manager, have the manager retrieve the phone and mail to us. I contacted Assurant after I had possession of the phone and they told me that I could keep my phone that was stolen, return the replacement phone, and they would credit back the $175.00 deductible. I tried to connect my phone to the network but it would not connect, then contacted Tmobile and they informed me that Assurant had blocked the network signal for the phone.

This company has gotten so bad in the last few years. In May my son dropped his phone and cracked the screen. I called Assurant to file a claim. I waited several days for them to send me the shipping label to send the phone to them. In the meantime I went to the Apple store to see if it could be repaired faster and cheaper than Assurant. Unfortunately I somehow lost the phone somewhere between Apple and home. I called Assurant to advise them that the phone currently with a damage claim had been lost. We proceeded with a loss claim that apparently never went into their computer system. They maintain that the phone claim was for damage even though they have the form that I filled out stating the phone had been lost.

Lost a phone and I went to Assurant online to file a claim on a Tuesday and on Friday I checked up on the claim. Apparently it was denied and I was not emailed, called, or texted. I put the wrong model which I agree with and understand why it was denied. But the fact that I had to look up the claim to find this out is what really grinds my gears. If I hadn't checked up on it today I would have to waste another day or two waiting for the phone. Now it's in a 24 hour review process so I will be getting my phone on TUESDAY. I would give this company a 4 or 5 since I've filed a few claims and the phones come very quickly. If you're going to file a claim make sure you speak to a representative. Do not do it online.

My T-Mobile iPhone 6s phone was damaged on 9/17 and I submitted the claim online the next day. It has now been two full weeks and I have not received a replacement phone. I have called the customer service line multiple times to follow up. They claim that someone in a different state made a lost/stolen claim on my phone on the same day and now they have to do a fraud investigation that could take up to 10 business days. Every time I call I'm told 24-48 hours my phone will be in the mail and when I call back again it's another 10 days. I am very unhappy with this service. I pay every month for insurance and have to wait a ridiculous amount of time and still no clear answer on when I can expect a new phone.

I called Assurant who is the insurance provider for T-mobile??? on Tuesday, Sept 20th to have my iPhone 6 Plus replaced because my screen was extremely cracked and went black (could not use at all) because when I processed the claim online it mentioned that my claim could not complete without having to speak with me over the phone... Okay so that was the first thing that pissed me off because I didn't have another phone with me at the time to make an outbound call so not only did I have to wait a few hours to place the call but then they said they NEEDED the IMEI number which I had already advised the rep I can't provide that info beside my screen went completely out on me.

In last five years I claimed 3 times. Each time I paid $175. I think I am only one in this form who is giving Two star. Rest of all people given 1 star. Two star because they have at least a system to exchange broken phone with new phone. Problem with Assurant company is that they treat everyone same way. If you will lost your phone or broke your phone then each time they will charge $175. Every month we pay $7-$13 for insurance. If phone is broken then they must have to charge less than lost phone. They take back the broken screen phone. Therefore if someone claim for lost phone then he feel somewhat better than if someone claim for broken screen phone. Because in less than $175 we can change the screen from repair shop. Overall it is not worthy insurance.

My Son broke his brand new Galaxy Note 5 (fighting with his sister). We made him work to pay the 200.00 it cost to replace it, this took a few months and he went without using the phone. We finally went to make the claim to have the phone replaced and we were informed that because the phone has not been used in 90 days it is not covered! I didn't realize the insurance stopped with non-use because I continued to pay for the plan. I am going to drop all of the Jump Insurance on our phones and pick up SquareTrade. If we lose it, it will not be covered under squaretrade but at least I know what I am paying for!

If I could rate them 0 I would! I have T-Mobile and my iPhone 6s Rose Gold was stolen so I filed a claim and I had to pay the 175 deductible for my ROSE GOLD IPHONE. 3 DAYS LATER I receive a GOLD iPhone. The shipment paper said Pink iPhone not GOLD. I'm extremely upset and I call Assurant and they tell me that they are not liable. So you're telling me I'm paying insurance for a ROSE GOLD IPHONE for no ** reason because they're going to send me whatever the ** THEY WANT?!! HORRIBLE.

To my friends and family. These 2 companies are the worse you can deal with. No matter how much you pay for phone insurance they find a way to screw you over. First of all T-Mobile has the worst reception ever and when I lost my phone Assurant Insurance tried giving me bull excuses why it won't cover. Be careful. They will just screw you over. I paid a good amount for insurance and these is what they come out with. They just keep giving me the runaround. To call T-Mobile then call us back.

My iPhone was tossed in to the toilet by my toddler yesterday. After initial shock I was happy we have insurance through T-Mobile so I ran over there as soon as possible. I knew this was going to be a headache once the T-Mobile guy doesn't actually handle the claim himself. He just had my dial the same old 1-800 number and had to wait and wait. Once I got someone on the phone to file a claim the gentleman which I could tell probably did not even graduate HS, took my CC number and promised I would receive my phone in 2 business days. Well 2 business days falls on a Saturday. I asked him about 5 times if we was sure it would be delivered on a Saturday then "yes ma'am" he repeated.

Called Assurant to file a claim on my Note 5 phone that broke. Did everything I needed to do to have the claim accepted and shipped to receive by next day which would be Friday. Well the rep filled in a date because my son wasn't sure when the phone was broken and then emailed a form for me to sign since I'm the account holder. Well the rep had put the wrong phone on the form and we didn't catch it 'til after it was faxed. My son immediately and now we're on our second rep. She said, "I'm sorry we can't change anything. We need to start a whole new claim." Take note this fiasco started at 840am. We asked to speak to a supervisor and we were given yet another rep, 3rd one. They said they couldn't change anything and the call supposedly was dropped.

I filed a claim on Thursday, made the payment, got confirmation and said I'd have my phone next day. Saturday comes around and still not phone. I called them and they said the payment didn't go through. I told them to run it again on the same card and went through with no problem like the first time. I asked why no one called me and they just apologized and said I'd have my phone on Wednesday. I told them the importance of having it by Tuesday since Monday was a holiday. I asked the representative, Stephanie at extension ** to have Supervisor call me on my husband's phone that day and said she would.

I've recently lost my iPhone that I got when I joined T-Mobile. When you start leasing a new phone T-Mobile automatically signs you up for their partnering insurer, Assurant Solutions which I've been charged $10.00 monthly for. After I lost my phone I've been given Assurant's phone number at T-Mobile store and instructed to file a claim through them which I did. I got a refurbished device from them that turned out to be unusable. The touch screen isn't responsive to touch, power on button doesn't work, the phone keeps taking pictures and has time flashing at all times. T-Mobile initiated a warranty exchange for the unusable device that the insurance they provide their customers with sent me. The experience was a nightmare and I'm dreading getting another refurbished device.

I can now believe all of the bad reviews on this company. No quality! They took a couple days to replace my phone and that's why I give them 2 stars. I am definitely canceling though because a replacement 6S iPhone was sent to me busted. There was a bend and gap between the glass and main frame. One of the buttons was chipped. It was the wrong color. And they never responded to my email about it (going on 7 hours). It's just like the health insurance in this country! Is this ObamaPhone Care?

I usually don't write complaints about anything, but I am really upset with my entire experience using T-Mobile and Assurant. I switched over from AT&T thinking I would save a couple of dollars a month. When I received my phone, I did all the updates for it and noticed that the temperature got real hot. I didn't think anything of it. The next day, I actually started using it and noticed that it flickers off and on after flashing a green screen. After pushing the on and off button a couple of times, it would temporarily fix it and allow you to use it but it was still annoying. After about a week, I sent in a claim through Assurant and they told me that it sounded like a mechanical failure and to go the store and troubleshoot from there. Since the phone was still semi working, I took my time actually going to the store which in hindsight set me up for failure.

For the first time, I needed to use my mobile phone insurance to get a replacement phone. I'm with T-Mobile, and they contract with Assurant for their phone replacement program. First, the "deductible" for my "insured" phone was $175. Gee, don't do me any favors. When your deductible is more than 25% the cost of a replacement, that right there screams RIP OFF!!!

The replacement device sent was defective and did not connect to WIFI. I took it to T-Mobile store and they agreed and called Assurant to get the replacement device replaced. Assurant sent me a non working lemon. To make things worse, it is taking over one week to get the defective replacement replaced and am being charged an additional $5 for replacing a defective replacement. Why would I ever recommend such an expensive PHO when it is unresponsive and inefficient? It is Friday, August 12th and I filed my claim two weeks ago and still do not have a working device. Despite having paid the very expensive t-Mobile JUMP insurance I had to pay $175 and received a non working defective replacement. Why such horrible service! Why did Assurant send a defective replacement?

My iPhone 6 received water damage. I have insurance through USCellular and went through their insurance carrier, Assurant Solutions. I pay insurance every month, but I had to pay a $175 insurance claim to have a replacement phone sent. The replacement phone was refurbished. It came in a box that had been opened without any of the "extra" items that come with a new phone. I activated the phone on Friday. Less than one week later, when pushing the home button, the entire screen shattered. The phone had not been dropped or damaged in any way. I took it back to USCellular and a representative examined it and agreed that he could not see any physical damage. He also said he had never seen a screen shatter that badly.

I cracked my iPhone 6 Plus screen. The phone was still functional, but cosmetically damaged. I've been paying for T-mobile phone insurance for two years so I figured I will just pay the $175 and get a phone without a cracked screen. I submitted a claim, the claim was approved, and I then paid the $175 deductible to receive my new phone. The phone arrived a few days later, not overnight like they said. They sent me a refurbished phone without being properly stored in a phone box. I thought that was weird, but I was still happy to have a phone without a cracked screen. After I turned the phone on, the screen kept flickering and I could not key in anything. They sent me a broken phone!

I am currently a T-mobile customer. My Samsung Galaxy Note 4 decided to have a fit and completely konk out on me. There was clearly an issue with the firmware, as it wouldn't even boot properly. I decided to order a new phone (Note 5) since it only cost me $69 to do so instead of paying nearly $200 for a refurbished insurance replacement (highway robbery, seeing as how I pay for insurance monthly and never had a claim.) Moving along... Assurant issues me a prepaid shipping label, tracking number, etc. Before I return the phone I did a factory reset as well as disabled my Google account. I made sure it was wiped clean and that my account was no longer connected, as they tell you that anti-theft MUST be disabled before the phone can be considered for reimbursement.

I would like to first say what crooks. 1st time I've ever had to make a claim. I pay $12 a month (on multiple devices) plus a deductible of $175 to not be insured for what I purchased. I received my replacement phone and it was the wrong color. I called and the first gentleman I spoke with told me "if you damage a tire in an accident you will not get the same brand of tire, it will be a replacement to get you down the road." Then when I say "if I get into an accident they wouldn't replace my door with a blue one if my car is white." Makes no sense.

I was charged as much as the phone costs refurbished from a retailer as the "deductible" ($175). I shipped the broken device back to Assurant using their packaging and their label provided. They claim they never received the device and are just going to carefree charge my account another $200 for an "unreturned equipment fee" despite the fact that I did, in fact, give them the broken device back. The tracking number they have that they claim to have utilized for my device was never paid for to USPS, or used, so they've obviously made an administrative mistake, but instead of correcting it, are going to charge a customer TWICE the value of the phone.

I broke my phone and T-Mobile advised I needed to call Assurant to process a claim. I called and was in the middle of processing my claim and the rep kept muting me when I was talking. I kept asking her to stop muting me and that I knew what she was doing. She finished filing the claim. She gave me no claim number. She said she was emailing me the information. Waited 24 hours and saw nothing. I called T-Mobile back and they said that unfortunately they can't do anything. She did get me the claim number. I was able to log in and check the status. Well EVERYTHING was wrong. The address, the phone number, and the email address. I had to correct everything online and submit the claim. Oh but they were quick to take my $175.00 from me. Here we are 3 days later and still no phone. I am so unhappy with company. After I get my phone I am canceling this insurance I pay every month. It's a joke!