Assurant Phone Insurance Reviews

This is my first time doing an online review because I actually feel the need to. This has been Worst customer service experience ever. I Filed my claim August 2. It’s now August 16th. Still no phone and do not know when I will get one. I’m definitely done with T-mobile and their “insurance” as a whole after this.

Horrible customer service, the baddest experience I've had so far. Exchanged my broken phone for a replacement expecting it to work and they sent me a refurbished phone that the touch screen didn't work. After that I had to deal with them for 3 hours on the phone and left me without a phone because I had to send back the bad phone in order to get a new phone which is stupid because my job requires my phone which I didn't have for almost 2 weeks. Since the messed up phone they sent was horrible and then had to send it before requesting another one. Completely horrible. Hoping I never have to deal with them at all.

It was a quick and easy process, everything was done in about 5 mins to fill out claim. I received my replacement phone in 2 days which I'm thankful for because I need my phone for work. Also, return process easy as well, usually you have to take phone to UPS or FedEx to be returned. I was able to just pack it up and put it out in regular postal mail! So much easier!!!

Prompt and reliable service. The customer representative was amicable and ready to assist thru the process. I will keep my business with this company since they are trustworthy. The process was painless and fast.

I lost my phone and I never have before, when I needed insurance to come through, it did. The price for replacing my lost phone was affordable and I was given a better device because mine was outdated. I had it in 24 hours. I hopefully never lose another expensive smart phone, but if I do, I will be glad I have this Insurance. They made the best out of a stupid situation.

Very pleasant and totally understood my concerns. We were able to resolve with no problem thru filing a claim. We received our replacement device as promised from your representative. So glad we used the insurance on the device.

The replacement phone they sent me looks worse than the phone I sent back. Aside for the small crack in the bottom corner of my old phone, it looked way better. This refurbished pool phone I was sent has the chrome scratched on the side and doesn't look as well as the one I sent in. I'm highly disappointed and feel I should have kept my original.

Everything went great, phone came in way before I expected it to. The only problem is that my son who owns the phone is having problems transferring info so if it is possible to send it in tomorrow 8/17, which may be a day late or so.

Excellent and prompt service. Professional and friendly customer service. All my questions were answered and delivery of my phone replacement was on time. Thank you for handling my device claim professionally and keep up the great work.

I pay every month for insurance and yet still had to pay 50 $ for a used phone to replace the one I had insurance on and the phone that was sent is slow and glitchy. So unhappy. I was on the phone in the store with your people for almost an hour. The store employee even agreed my phone should have been a tier 1 not 2!

I have had a very bad experience with this company. The replacement device that they sent me was itself broken and when I tried to send it back to them they failed to send me the shipping label for couple of times. I Still don’t have the shipping label to send them back their broken replacement device. I called them more than 10 times, BUT NO HELP!

The worst experience ever. I wouldn't recommend this service at all. This has been the worst 30-day claim. I'm still waiting for my refund. None of the Assurant departments communicate with the other. I'm left in the dark.

Just send me a phone that was assign to another person T-mobile catt to try to help me but they could do anything. I had to go 3 times the T-mobile office to get my issued resolve. I don't have the order number.

My Experience with Assurant was excellent. They took my information and understood the situation and approved getting a new phone with no hassle and they replaced my phone with a new phone within a couple of days.

I have called SEVERAL times. I have not received a package label to send back my phone. And I’m upset because I do not want to get charged for it. I cannot afford to be charged another time. Other than this it’s been okay. But only when speaking with someone from the states. They were so nice and understanding. Any time it was connected else where they haven’t helped me.

I was sent a phone that did not work properly (battery only lasted for short periods of time). I sent it back and was assured that a phone would be sent to me within 24-48 hours. It's been far longer than that and no one can tell me when my phone might arrive. More than one employee has suggested that I could pay a second deductible and I might get my phone quicker. Worst experience ever.

So it took forever to get through to use my insurance on my son's phone and then when the device came it wasn't working properly. Cannot access internet. Will not let me access my google account and keeps resetting my passcode. After paying the 99$ I now have to go out and purchase a new phone at my Verizon store because I need a reliable phone for a trip on Monday. I'm 2nd guessing if paying insurance each month is even worth the hassle and then to get a junk device as a replacement is just ridiculous.

Requesting the replacement and paying the deductible was smooth. The replacement phone was delivered within a week, but not within days. Fortunately my phone was damaged but still usable. The whole purpose of having this coverage is to not go a long time without the device.

Phone was damage and l received a replacement 5 days later. I was a little disappointed on the shipping process. The process wasn’t too smooth. I called on a Wednesday and didn’t receive the phone until that following Monday.

My cell phone was an old Galaxy S7. It was malfunctioning as the battery would drain in a matter of 2 hours, regardless of what setting it was in. I contacted Assurant and notified them of the problem. They sent me another Galaxy S7 and asked me to return the old one. When I received the new one I noticed that the camera wasn't working. I called Assurant and expected them to send me another replacement, but they denied my request and told me to go to T-mobile and have them deal with the issue, as the replacement phone was under warranty. T-mobile did what they do best, and sold me a new phone, giving me credit for only a small portion of the cost of the new phone. The purpose of insurance is to indemnify the loss, not make it worse by sending defective/refurbished replacements.

Lack of communication. No follow up with client. I had to call to multiple times to get them to do their job. Waited almost 2 weeks without a phone. Yet I was the one calling to ensure that they got the device. Yet I called and no one knew what I was talking about.

I have a iPhone and broke the screen. When I called it to do the claim the lady on the other end was pushing for me to take it to Apple. If I did that I would have to drive a little over a hour to drop my phone off. Then drive a little over an hour home and then the next day do the same thing. After trying to convince her that to do it that way was a hassle she finally let me do the claim with them through the mail. Once we did it that way everything went smoothly.

I used this service to replace my broken phone. The process was fast and efficient. Phone arrived lightning fast, the next day. The deductible is very reasonable and so are the premiums. I highly recommend that everyone have this service I. This the age of $1000+ phones. Really great job.

Great experience... I received my device the very next day... I have no complaints and would recommend this company to other people. Thank you for the awesome Customer customer service experience. Greatly appreciated.

I receive my equipment quickly as they say, it has easy instructions for returning damage device, even the USPS give you receive of the tracking number, Assurant notified also that the device has arrived. Replacement device works fantastic.

I was very satisfied on receiving my replacement phone very quickly. It was an easy process, keep up the good work. I will always have insurance on my product. I will surely let my family know about my experience and Friends.

Tablet. They made everything simple and very understanding. I have never been disappointed with my customer service representative or my devices. I would definitely recommend this to a friend and use it again.

As a customer of Assurant since I had insurance on phone I knew that my incident would be taken care of as soon as possible. I didn’t have to wait to long for my replacement phone and appreciate the employees for their services.

My daughter dropped her phone into a lake. Assurant IMMEDIATELY replaced it, no questions asked, no hoops to jump through. The entire transaction was amazing. We were told the new phone would be sent overnight, but I guess since it was the weekend, that meant overnight on Monday. Other than that misunderstanding, it went perfectly.

I, like pretty much everyone else, have made my cell phone a big part of my life. The valuable information that is stored in it, calendar, reminders etc. Is very much missed when your phone breaks. I called Assurant immediately and I had the replacement phone within a couple of days. The service I received was exceptional and I really appreciate it. Thanks.

Called on a sunday. Was told it would be there the next day which was false. Called again and couldn't find out information till I said the address when I opened the account. This was problematic as I moved a lot, I gave my soc. # and date of birth but that wasn't enough. It arrived at 4 pm on Tuesday and didn't get it till Wed. Don't tell me it will be there the next day when I have a friend whom I need to wire money to but have no phone so it was a pain in the **.

They were not professional and did not take responsibility for their actions as a company. I was given an arrival date for a replacement device on a recorded line from a representative. After making arrangements and waiting an entire day it never came. Once it arrived the next day the call center supervisors said all they could do for my inconvenience was apologize even after I asked for the call to be reviewed by management. He explained call center supervisors do not have managers. It was very inconvenient and I did not feel valued as a customer.

The process was easy, there was a slight mixup which made it a bit longer of a wait but that was on us, not them. The phone came and works great, it's a little slower than the previous one but it works, that's that main thing. Overall great experience to work with, no complaints.

I was able to get a replacement phone. They shipped it within 2 days that was great.??? It was a no hassle transaction. I paid my $10 dollars and was on my way. It saved me a lot of time and worries. Easy and quick.

Service representative very friendly, knowledgeable, and articulate. Service representative was easy to understand, no foreign accent, no nasty attitude. I would highly recommend to anyone needing to submit a claim for damaged goods. I received my replacement device overnight. It was wonderful!

My claim was handled in a very timely and very professional manner. I was pleasantly surprised as to how easy it was to file a claim. I filed two claims at the same time and both devices arrived in a timely manner.

I had the best experience always with T-mobile have been a loyal customer for almost 4 years. I lost my phone and Assurant replaced it for cheap. I recommend that people try t-mobile and put warranty on everything you buy.

I found my lost phone before you shipped out my new one and despite your team confirming they wouldn't disconnect my service they did anyways. The day I returned the replacement phone, my service was cut off and not restored for 6 days - I'm a new mom whose husband was out of town and there was no way for anyone to get ahold of me other than wifi via social media. I'm exceptionally dissatisfied with how my account was managed. The only reason I gave you an extra star is because I did receive my phone in a relatively timely manner albeit a day after its scheduled delivery date.

My experienced with Assurant is excellent. Always resolve the issue and delivered is super fast. Assurant always there to help you. This my 3rd time using Assurant. I'm very satisfied using this company.

I was making several attempts to get a black variant LGV30 but instead I received a silver phone. They said if they had one available and I mentioned that I wouldn't mind waiting till one became available because of availability. I don't know why it so difficult to send a black color Lg v30. 0 stars if possible.

We'll I'm not understanding how I called 4-5 days prior to me being able to pay for the replacement phone for my daughter, they have to upgrade her. When I do call back, now they have the obsolete phone available.

I'm not happy with the replacement I got. The phone constantly restarts without any warning or setting to do so. It happens several times during the day. I can't believe this is the type of replacement I get and pay for it. Assurant is getting worse at replacing phone equipment.

Agent was very knowledgeable, understanding, professional, and fast. Agent listened to my concern/problem and at the end helped me with my issue and resolved it. With the first agent I spoke from T-Mobile seemed she did not care for my issue but the Assurant agent was the total opposite.

Very positive experience. The replacement phone was shipped fast and I was pleasantly surprised to see that the phone looked brand new and it came with all new accessories. Considering how much I have paid in for insurance and that I had a $100 deductible I was very happy with the transaction.

It was difficult for me because it was so high of a deductible - I couldn't understand why I had paid for insurance on it in the first place. Imagine paying 30 a month for 3 month then 250 to get a 500 phone replace and you know how angry I was. The phone dropped in price by 500 (to $500 new) in the 3 months since I bought it just before the next upgrade of phones came in it still required a 250 deductible for what used to be a 1000 phone. If the value was 1000 sure. But, it wasn't; it was a 500 phone now and I got no value for the insurance at all. I almost paid for a new version of the phone and saved nothing. It made me so upset I wanted to leave T-Mobile for good.

Assurant replaced the phone quickly as promised and the representative was very knowledgeable and professional. It was a good experience, I would recommend their services to others. They shipped my phone out to me in 24 hours and I shipped my damaged phone back to them in the envelope which they provided with my new cell phone.

I am having trouble getting all my information on my new iPhone so need a little more time then the ten days allotted for redelivering of iPhone. All Facebook friends have disappeared. All emails did not transfer and so on.

I have never had such a negative experience in dealing with any customer service in my entire life. I had to call corporate due to being lied to - you can verify this by the phone logs of the lying management of the department. Multiple lies told to me. Both phone sent to me are broken - the current one is not. Will not install apps due to it saying they have already been installed on device with a different account. This matter is still unresolved.

I broke my phone and filed a claim. I got through the process quickly and received my replacement very quickly and was able to send in my broken phone with the case that was sent to me with my replacement phone. Thank you.

I received my replacement, and of course it's refurbished... but it now takes almost 4hrs to completely charge, and that is with my Note 8 fast charger. And sometimes when I turn it off, it won't turn back on, I have to hit volume down and power to do so...I should not have to go through that, if you were suppose to send me A WORKING phone. ESPECIALLY if I'm still paying on it.

The experience was great. The rep helped out and took care of me. However I dont know if they payed close attention to the order because I went from a galaxy 7 to a galaxy 8 and where I assumed that the accessories would come with the replacement phone they didn't. So now I have no other choice but to go PURCHASE a NEW charging cable (7 has micro USB and the 8 has USB C) that should have come IN THE BOX. Is there any way to get what I should have gotten???

I input my order on a Monday morning. By the same time the next day my phone was on my desk at work! I live in Hawaii and cannot begin to explain how grateful and thankful I was to have my phone!!!! Love this process and the website is so easy to maneuver through!!!! Love love love 10 stars.

Assurant was great to work with. I received the phone in two days without a charger. I went from s7 to s8. The 8 takes different charger so I called and they sent a new charger! The charger that sent me does not work very well. Please send a new charger.

I am pleased with your response in solving my situation as quickly as possible. Thank you for completing all matters. I am back using my service, and I am fully satisfied. The old telephone has been returned to you as of mailed on Monday August 13th, 2019. Thank you again.

Had a broken phone and was handled professionally and in an expeditious manner. They sent me my phone. Phone super fast and without incident. I would definitely recommend this service to everyone. Doesn't make sense not to have it when using an expensive phone when anything can happen at any time. A true pleasure.

All went well no complications. Product received in good condition. I wish when the product is an older model the fee should be less or zero. Customers service was good and straightforward to talk to thanks.

Replaced lost iPad. I lost my iPad and filed a claim. You replaced the iPad with no problem. Very quick service. Very satisfied with your service. If I ever have another problem will be sure to contact you immediately.

I made a claim on a phone and I never got it. Not did I get a call about the claim. So I called and spoke with a supervisor. She help me get the phone next day after a week passed by. My main complaint is they sent me a phone that Is a 2015 model. The phone can't get any new version apps nor can it be upgraded. I really got upset at the point that I have paid for the insurance for 6+yrs and I can't get a newer phone. I'm not asking for a new one just one that is up to date after all the money I have paid for the insurance. Now I'm working with the mobile phone company and there is nothing they can do beside send the the same phone or I have to purchase a new one. Smh. Waste of money on insurance that don't work for you but against you. Note that I will report this to BBB.

The shipment come on time, team was very helpful. The replacement iPhone X came with Tmobile sim card. I would recommend this to friends. The call center was a bit confusing but it turned out they take good care of customers.

Rep was professional and handled my claim professionally and timely. Rep was very pleasant. Excellent customer service. Suggestion: Given the short amount of time to return a damaged product, USPS labels for a faster delivery should be provided.

I think that you should consider offering the client a simple protective case with the phone until one knows which phone is going to be delivered. In my case, I dropped the new phone which caused it to crack on the corner. A simple silicone case which probably costs pennies would suffice.

They are always prompt, courteous and friendly. I appreciate their patience and always get our phones back to us one or two days and sometimes the very next day. The associates are always pleasant and concerned about your phone being broke and how they can best get the issue resolved.

My phone broke, I reached out to assurant and they went on and beyond to help and sent me the new phone next day shipping with no issues. I received the phone and it’s like nothing ever happened. Customer service are great at what they do. God bless. I am very blessed and recommend this company to anyone.

I called in and did a claim on Saturday for my daughter's phone. I paid the deductible and received an email. On Tuesday I got another email saying the phone was delivered at 11:46 am and left at the door. Not only was my daughter home but I also had an electrician here. NOT ONE OF THEM SAID FEDEX STOPPED HERE. I spoke with Nick (a manager) who told me I needed to contact them myself and then depending on what they say "we'll SEE WHAT WE CAN DO". They didn't even offer to track the package and see where it went or try to get to the bottom and why the hell do they not require signatures?! I mean this is an iPhone. I asked for a refund of my deductible and I was going to cancel the insurance but he wouldn't do that either. As soon as I get to the bottom of what happened to the phone, I WILL BE CANCELLING HER INSURANCE AND MINE!!!

Very fast service and processing, but they replaced my phone with a different color model. If I am paying for a replacement, I would expect to get the exact same model. This is something very important to me.

I lost my phone and it was replaced immediately. They only asked a few questions and it was replaced. It was worth getting insurance or else I would have paid $700 plus. Assurant assures you security even though you still have to pay $150 for a replacement.

Report of stolen phone returned with 100 percent positive interactions with all US Cellular personnel. My phone was replaced in less than 24 hours after interaction. The price was reasonable considering replacement cost!

When I first called no one told me what the deducted would be. Then I called back. They told me the amount, I then told them I was having issue with uploading my information. The person stayed on the phone and walk me through. Called the next day. They told me that I had sent it to T-mobile instead of MetroPCS. I informed them this is what I was instructed to do. Unloaded again. What should have taken 24 hours took 7 days. Not happy, then I had to take it back to the store for them to transfer my information. Not a good first impression.

The whole process went smooth, from starting a claim to receiving and return the devices. No issues whatsoever. Very pleased with the quick service and easy process. The claim was approved the next day.

The replacement phone was sent very fast. I give Assurant 5 stars. The phone was received was correct. I would like to know what other services your company provides. Please send me more information..

Everyone was professional and handled my claim in a professional and timely manner. My device was delivered on time and I’m happy with my claim. I’m definitely going to keep Assurant as my go to company. They were fast and professional.

Contacted Assurant by phone. They started my claim for a broken screen. Finished my claim online. Took a little longer than I had been told. It was 6 days before I received a new phone. But it was the same phone and the color I wanted. Completely satisfied.

Unfortunately I lost my phone which is iPhone 6s Plus and filed a claim. On the next day I called to check the status and I was informed that my claim is not approved or denied because the phone is not active. T-Mobile intervened and find out there was mistake done by Assurant's associate who filed the claim who filled it as iPhone 6s only. I run business with my phone and I sustain financial loss of $1500. I asked for manager but nobody called me back.

Waited more than a week for the claim to be processed. Final a phone was sent and left at a front door somewhere. Had to call again and file 2nd claim and pay add. Fee for a phone they lost. So 2 weeks without a phone and 500.00.

I received prompt courteous service. When I had a question, I got an immediate response. I received my replacement phone just like they said I would. I like the fact that the postage is already paid. The process is very smooth and easy to follow.

Everything went just fine. However, it would have been easier on me if I had not had to come up with the $249.00 deductible all at one time. Maybe a way could be found so that I can deposit funds for the deductible until the full amount is available.

I had a son put on my account and somehow his phone disappeared... Thanks to my mobile store convincing me to get the insurance I was able to get the phone replaced... Mobile was very efficient and the operator made it so easy. Thank you for all your help.

Simple, Pleasurable, very professional experience, great timely matter. Thank you for your intent and purpose. Great to know that you stand behind what you say you do. May everyone, could have the same experience as I. ;)

My phone broke. Called insurance. Made arrangements to receive my replacement phone. Baden Insurance fee. Had my phone delivered home Within 3 to 5 days. Very satisfied with my new phone and satisfied with the insurance I have.

Thank you so much for replacing my iPhone 7. I dropped my phone and the screen cracked, the camera didn’t work and the battery was not charging correctly. Your customer representative was very pleasant on the phone with me and she helped me step by step on how to submit my claim. The new phone is wonderful.

Took the damaged phone to the local T-mobile. They looked up my account, saw the insurance payments. They used the electronic devices and the phone and guided me through making the claim. WORKED PERFECTLY! It was supposed to be an "overnight". Everything was processed on a Friday. I did not get the phone until Tuesday morning. Is that a complain about Assurant? NO, it was Fed Ex that had its own problems (arrived Sat. afternoon in a near by suburb). Stayed there until Monday, but missed some transfer, and ended up at my door, Tuesday morning. OH WELL! The old phone was FUNCTIONAL, just a badly cracked screen. (Someone dropped a box of books on it while I was doing some charity work.)

I purchase my phone insurance from my carrier. Upon damages it my phone screen I place a claim with Assurant and they process my claim and I received my phone within 2 business days. The customer service department was very helpful in keeping me inform regarding the status of my phone delivery. I would highly recommend this company for any device coverage.

Spoke with male reps on 7/23 around 6:30 pm and I was not treated as if my phone was just stolen from me; the rep (whose name I have written down on my police documents) kept asking me about making a payment despite the fact that I told him my debit and credit cards had been stolen as well. His attitude was off putting and less than helpful. I was greatly disappointed considering the circumstances. The second male rep I spoke with on 7/25 also gave me a hard time about payment methods and upgrading while I was at T-Mobile and I was just disgusted with everyone by that point. CUSTOMER SERVICE REPS NEED TO BE MORE SYMPATHETIC TO THEFT CLAIMS CALLS period, and if I can come back to update and add the names and times of these calls I will because it was not a good experience for me.

The agent in charge of my claim was very courteous. After my deductible payment processed I got my replacement phone in about 2 days. Very speedy service. I am glad that I chose to get the insurance or I would have had to pay full price for a replacement device.

I submitted a claim for what I thought my son claimed to be broken screen. I submitted the claim with Assurant and as a cracked screen but later my son clarified that he lost the phone when grocery shopping (it had a cracked screen). I tried to change the claim information that very next day by contacting customer service; this was before they had even started to process the claim. I was told by customer service that the reason for the claim cannot be changes and that they would charge me for the value of the unreturned phone, All this even when the deductible I had to pay was the same for a cracked screen OR lost phone. We talked the store manager into letting us search the store after they closed since no one had yet turned it in. It ended up being behind the the checkout stand. We searched for 7 and a half hours; all this because of the inflexibility of Assurant. We will be cancelling their insurance plan and reporting our experience to T-Mobile.

One of the iphones in the family plan got lost. The device was replaced within 24 hours of my call to the insurance company. The customer care was amazing and the person I spoke to was very respectful. Thanks!

Thank you very much. It was reliable and fast. My phone was totally broken and I’m paying a lot for my children's phone so I wasn’t able to buy a new phone so This was a good solution to replace it with a new one and the process didn’t really took long. Thank you. :)

Having trouble downloading past audio of songs off phone. It was important to me because I am having surgery on my throat & could lose my ability to sing, past choir members who are either gone (decease) or moved to other churches & I wanted to keep for special memories. Found out I have an extra piece missing from phone - very disappointed.

My daughter had dropped her cell phone and shattered the screen. So I had to call in a claim on the account. It was a very fast and quick process. The operator was extremely polite and took the time to collect all the data and get the replacement phone out the door. Really fast turn around time, filed the claim on Sunday got the phone on Tuesday!

Wouldn't accept my claim without original receipt. Got phone 10 months prior. Many phone calls. Lots of arguing. Several calls to Samsung. After a week, I finally satisfied these people. They took my money for 10 months with no problem though. I should have used SquareTrade. I definitely do Not recommend Assurant. Stay away.

My experience was incredibly easily from beginning to activation of replacement phone. The automated filing claim experience was super easy and then the new phone was delivered less than 48 hours. It took such a load off our minds and it was such a no hassle experience! Thank you Assurant! We are very pleased with the outcome!

Assurant is breaching their own printed description of the deductible and the policies printed "Maximum Replacement Value".

It was very easy to file a claim to replace my phone. The shipping insert read "overnight" but was shipped ground. It would have been nice to have the phone overnighted due to the severity of damage to my phone.

Phone got damaged when accidentally dropping it. Upon calling The service Rep was exceedingly pleasant and quickly handle my claim. Very enjoyable session with the Rep and would most definitely recommend her to others.

Filing a claim was straightforward and I was quite satisfied with the overnight delivery of the new phone. I would highly recommend this insurance to those who are prone to accidents and losing things.

Super easy to file a claims online and within minutes for it approved. New phone was delivered less than 48 hours after and came with return postage and packaging. Once they have received my damaged phone I got a confirmation that my claims was closed. Thank you.

I didn't receive the exact phone or similar phone when I received my replacement. I'm currently still paying for my phone and it's ridiculous to receive a phone that's not like the one I had originally. I thought insurance was to cover the product that's purchased and the phone I received is not.

Your CSR did a great job in assisting me with the replacement of my damaged phone. He was very thorough in explaining the process. Thank you for your prompt services. They are greatly appreciated!

I had water damage to my phone, and was no longer able to receive or make calls. I filed a claim to have it replaced online. Within minutes my claim was approved, and I received my replacement phone the next day, along with a return package for my damaged phone. It was all hassle free, and it was great to have a phone that worked again so quickly.

Assurant made this the most hassle-free experience of replacing a stolen phone. I had my replacement phone in less than 24 hours. It was mailed to me. I went to the store, explained that my phone was stolen, was put on the phone with Assurant and then walked out about 15 minutes later with confirmation that a new phone would be mailed to me overnight. Thanks!

Samsung stolen. Called T-Mobile on 7-27-2019, 8:30pm. Got person barely spoke English. 2nd person not much better, but did (supposedly shut off phone). Went to T-Mobile store 7-28, they helped me file claim. Gave lady ok to withdraw $20.00 out of bank. Received phone not till 7-3019. SIM card no good so had to wait another day to take to T-mobile store and they spent long time on phone with company trying to connect a new SIM card. The phone does not work properly, backup button needs pressed many times.

I had a very bad Cracked up screen on iPhone. Replacement phone was shipped in an efficient manner, all items, to include shipping label and box to return the damaged product was enclosed, which made the process very easy when I got it to the USPS.... Thanks again Assurant!

My son's phone was taken after he was attacked for it. After the police report and hospital visit we canceled the phone. While the replacement process was easy, the cost was crazy. His phone was a red iPhone 10 and maybe two-three weeks old. The replacement cost was 250.00 and would be replaced with either a new or a refurbished phone and any other color they had in stock. Yet if it was a used phone I’d still pay the cost of a new one. I was not at all happy with that. Yet I had no other choice and felt stuck that I had to go along with what I was being told. I was never asked for a police report number.

I received my replacement phone on Thursday evening and the phone was not working by Saturday afternoon. My screen went completely blank. I contact my carrier to get a replacement and it took 3 days for me to be notified by the store. I can clearly see the phone has water damage and now will be told I can’t return it although I received the phone in this condition.

This is the first time I have lost my phone. The experience was great, fast and reliable. Love this service. All the phone companies should do this. I thought about not getting insurance but now I am really happy I did.

Was told it was 24 hour next day my package was delivered to the wrong house and stolen. I was told it would be 14 days before I got a phone and I needed to do a police report. We tracked down my package and where it was dropped off and we finally got it back. No help from Assurant or T-Mobile. Always buy iPhone from Apple.

I unexpectedly lost our phone in a tubing accident in the river. We had a new phone within one day. Assurant was very easy to deal with and did a great job at replacing our phone. They made a complicated situation very easy.

I'll just summarize since I've already complained about this so many times. Filed my claim July 31 I believe. I paid my $99 deductible for my replacement device and it was cracked when I opened the box. Called 3 times just to get a return shipping label which took 3 days to receive. I sent the phone back and called Assurant to let them know the phone was scanned at the FedEx store. It's been exactly one week and I still haven't received an email to see where the 2nd replacement device is that they claimed they would send me. Now because of all this nonsense I have been without a functional cell phone for practically 2 weeks. After going through all this trouble I would never recommend this service to anyone! And I strongly feel that T-mobile should not affiliate with Assurant because they are making T-mobile look bad as well!

My Samsung Note 3 had a problem with storage and issues with the camera. They sent a Note 5 to replace it when I told them I needed the MicroSD card for extra storage. They insisted that this was a comparable phone. If the Note 3 allows me to store videos which I use for work and the Note 5 does not, how could this be a comparable phone? They would not give a comparable phone.

I lost my phone while helping a lady that was broken down. I turned in a claim and paid the deductible. Assurant sent me a replacement phone in less than a week!! It was very easy and quick to submit the claim through their website.

I just got my sons new phone 2 -3weeks ago and it is not holding a charge at all. Not happy. I didn't go through a bunch of nonsense trying to get a new one to get a phone that completely sucks. Now I have to pay more money to get sent another refurbished phone. I find that completely **.

The first time I dealt with them, they sent me a good phone including the accessories like the key which I need to access the sim. This time they sent me a defective phone with no accessories. I pay insurance for nothing. You went from excellent to wtf.

Cracked the phone. Called you guys on Friday got my new phone on Monday. Very pleased with the speed of the return. Thank you. I am very happy with my new phone. I dont know else to say. Again thank you for how easy and fast everything was.

I was cheated by Assurant. My initial claim was on my Note 8 but they told me that it was not insured although it was and I have receipts saying so. If I was better at typing with my thumb I would explain in detail. Trust me, I was cheated. Sincerely, Ron

I dropped my Samsung Galaxy s8 Plus on the concrete and broke the glass screen. It took about 10-15 minutes to file my claim. The lady that took my claim was very nice and pleasant. I paid the fee, and received the replacement device extremely fast. The whole process was super easy.

Called and did not need to stay on hold at all. Information taken and did not take longer than five minutes to have arrangements for replacement phone to be ordered, except having to get an email and finish order, didn't like that extra step since all information given already. Faster talking to representative and receiving replacement phone. Amazing service. Thank you.

I will be canceling my insurance with you guys. I have had phone since I was 14, my first claim ever was a few weeks back after switching providers. A week later my phone was lost and you guys did not take that into consideration when sending me a refurbished phone that I would be paying for as if it were new. About 7day in I started having issues. I call you guys and your reps were rude and threw me over to Apple. Well I will purchase a plan through Apple since you guys are no help. I will be telling everyone about their plans rather than wasting money on this insurance that will do no good.

They were quick. I ordered a phone and got it the next day. I would use again if need be. They answered all my questions I asked and was very detailed. I was go through them again if I had to get a new phone.

Allegedly out of phones with no other options except to "wait until next week sometime". Stated they couldn't reimburse. Called daily for updates and stated no one was in the warehouse to receive an update. Allegedly no managers on duty to talk to. After over a week of not talking to my wife who's deployed I received an email stating they finally processed my claim. My new phone constantly freezes and shuts down but dealing with a crappy phone is better than dealing with the hubris from their employees.

Please for quality assurance listen to all the phone call and operators wrong info, lack of follow up, not sending return labels, promising service that was never fulfilled, and defective replacement phone and unclear company policies that were promised and never done.

People in your company need to be well explained to the customer. I was able to get a replace phone after paying my Deductible but then was given 8 damage phone that took over a week to get back to you & calling over and over due to no email sent....

Horrible experience! Very rude and disgusting consumer service! It took almost a month to get my phone. How ridiculous that I had to wait that long when I was told it was going to be next day shipping. Assurant cancelled my claim twice without my knowledge. For no apparent reason. I never got a clear explanation as to why my claims were cancelled. And instead of Assurant assuming responsibility for their mistake. I had to suffer the consequences of your mistakes with how long I had to wait. Hopefully I never have to deal with Assurant again. I voiced my opinion so hopefully this doesn't happen to anyone else!

They give great service. I like the way they treat their customers. Everything comes out very organized and they atttended me asap. Which is very nice to have your phone so fast after a lost or stolen device experience. Thank you. Thank you. Thank you.

The experience was good. At times a bit hard to understand the customer care representative due to accent but a very nice person. My main thing was I wanted to upgrade phones since my current phone was damaged. I paid for replacement only to send that one in for the upgrade. Why cant the service skip that? It was a waste of time moving information from broke phone to new phone then from new phone to a newer phone.

Broke my screen on my phone when I sat on it by mistake. Replacement was fast and easy. Used the website and had my phone in just a few days. The return envelope made sending the broken one back effortless. Definitely worth the money!

The process and approval for the replacement of the total damaged phone is quick and easy. The claim agent is very helpful and the copayment cost is very reasonable. It took three days to get the replacement phone is reasonable. It would be better if it can shorten in 2 days instead!

They replaced my wife's Samsung phone with a LG. Sent it back because the picture quality is not as good on a LG as a Samsung. They said they could not send a Samsung and only a LG. Not good.

The customer's service that I spoke with was courteous and very helpful with answered every questions. The new mobile device shipped to me in a timely manner. I am glad that I bought insurance for mobile device and would recommend to other people. Great service!!

The process of replacing my wife's S7 was very easy and went smoothly. There was cracks on the glass on top of the phone when the phone was dropped. Rozanna received a new phone in a few days. All went very well.

The customer service was OK, but New Cell did Not come with New-Style Cord Or Instructions. I had to go a distance to Buy a new Cord to Use this new Samsung 8 Phone. I went online for Instruction Manual. Why did this happen? This does NOT seem like the way someone should do business.

Terrible service. You insured an unlocked phone of mine. When it broke you replace it with a LOCKED phone, which left me without phone service for 5 days while T-Mobile took their time unlocking my phone. Your responsibility was to inform me that you were going to provide a locked device to T-mobile, in which case I would not have activated the insurance.

The entire experience was done professionally, from the time i walked into the U.S. Cellular office here in New Bern, NC. The Assurant representative was courteous and professional over the phone when the claim was given. The delivery of my new phone came the next day as promised by the Assurant representative.

Your service was top level professionalism. Your customer service was outstanding, and I received my replacement phone quicker than I anticipated. All of your employees had the utmost respect and care. From the beginning to aquiring a new phone, it was totally great. Thank you.

The phone that I got replace overheats and when it overheated the other day screen cracked in 2 spots. It freezes especially when texting so its frustrating for work because it won't type right. It flickers and goes black in a middle of a text and I've only had it a week. Started doing it after the 3 day. Haven't had time to call to have a repaired because I work 24/7 and mommy of 6 kids.

My daughter had dropped her phone in water a few months back, but continued to keep on working fine with absolutely no problem. All the sudden it died on her and didn’t even turn on. I called to file a claim. Paid my fee. Got the phone literally the next day, it was fast and easy. I would definitely recommend to family and friends.

I was very pleased with the service I received from Assurant. They were friendly and genuinely cared about my lost phone. They did everything to expedite sending me a new phone without any hassles. I would recommend them them greatly to anyone. I was very satisfied with their service.

Thanks for your help. The claim was fast and easy, the phone arrived on time. Brand new device. You are so polite with customers. I will recommend you to all my friends and family. I am so happy with your service.

When I first called about the cell phone replacement because it had been accidentally dropped the person on the phone was very helpful and guided me thru the process. We were very happy with the service and will tell others it only took a day or two to get our phone. Thank you.

WRONG NAME. I am pissed beyond words. I have not used my at the time birth name in years, in years. Yet ya'll keep using it. I even spoke to the rep and told him I'm Lo ** & a male. Nobody listens, nobody reads. So you get zero.

I and my sister have been long time customers with U S Cellular. We have had our #s from when we first signed up. My sister had the bag phone... If that gives you any indication how far back we go. U S Cellular has been our only carrier and phone numbers have always been the same. Have never changed. Why? We requested to have the same last 4 numbers as our home phones. Why can't long time customers and senior citizens be given a discount? Equipment replacement is too expensive! Thank you for your time!

They sent me a 516gb version of my twice as expensive 1TB phone and it was scuffed all over. The staff was fine to talk to but why would I pay insurance for a phone replacement just to get screwed by the company that I pay to help me?

The process of setting up the claim and waiting to receive the replacement were great. Unfortunately, upon receiving the device and SIM I was immediately notified, via the replacement device, that it was not compatible with the SIM that came with it. I immediately went to the nearest T-mobile store which contacted Assurant to resolve the issue. Assurant then informed me that my issue would be resolved within 3 days, after the IEM number is released to be compatible with my SIM. It has now been 11 days since my complaint and my phone continues to say that the SIM is not compatible. As a result I am in another country with no access to family or friends for the entirety of that time. I cannot even call Assurant or T-mobile because I don’t have a phone with that capability while I am out of the country. This is extremely upsetting and I hope this issue gets resolved immediately.

With three mishaps with our phone in a short time frame Assurant representatives were helpful and prompt with our replacements! It was a very frustrating time but Assurant helped with the frustration by handling our claim quickly each time. Thanks Assurant.

Customer service was excellent in helping me in getting my claim filed!! Also got the replacement phone exactly in the expected time. Thank you, thank you, thank you. Yes, I would recommend friends and family to add insurance to their plans.

The first replacement I received was damaged. The phone continued to restart on its own and progressively got worst. Within 3 days of receipt it stopped working and I had to go to a T-Mobile store so they could witness it and file another claim. I then had to pay another insurance claim fee and go without a phone smh. Horrible! You would think I would've been compensated since I received a defected phone but no I was charged again for their mistake.

Having insurance on your phone sets you at ease. Know you'll be covered and you won't have to pay full price if any inconvenience happens to your phone. But just have in mind that they are refurbished. If you get your phone and you notice something wrong you have a couple of weeks to send it back and get another phone. One more thi thing you get your phone very quick.

First of all, I wouldn't recommend this insurance company to NO ONE.... I had an incident where my daughter had lost her phone back in June 2019. I called Assurant to file a claim to have the phone replaced. Not only did they take a week to update me but also gave me the bad news that they didn't have a replacement phone in their warehouse and wouldn't know when they would get one, so I called them to get my refund for the deductible. 2 months passed today (8/9/2019) and had another problem with this Phone Insurance company AGAIN!!!! I had called T-Mobile on 8/8/2019 because I was ready to cut my service with them. I have 3 lines, one for me, my wife and daughter, note my daughter had been without a phone for 2 months and I was still paying for the phone and insurance.

Your company has a great service. I am very pleased and happy with the help from your customer service. My phone was lost and I was very upset but I received a new phone within a few days. The new phone helps me contact my clients and family right away. I want to say thank you to all of the help.

I'm done!

All aspects of the Assurant program was very professional, cordial, and expedient. I was exceptionally pleased by the service I was given by Assurant. I would recommend Assurant to other cellphone owners as part of their initial application and contract signing. Because of Assurant after my cellphone broke I now have a new cellphone, same model, at a VERY LOW replacement cost. It has been a pleasure doing business with them.