Assurant Phone Insurance Reviews

When one of our company mobile phones was lost, filing a claim with Assurant was very quick and we received the replacement phone the next day!! Very impressed. Would recommend to anyone to get Assurant protection for all their mobile phones.

Very pleasant to deal with and helpful. Very prompt and reliable service. Very knowledgeable and understanding. Easy to understand, not a long wait to talk to a person. I would definitely recommend this service again.

It took one day to receive my replacement phone. I appreciate the service! Good job on time arrival was great! I will recommend this insurance to friends! Thank you for having such a good service! It was a pleasure.

Glad I could get a claim done for 100 bucks for my Samsung s9 in black. My screen got broken and I'm glad that Assurant was able to help warranty out and get a replacement sent to me. Use my phone for my high school work.

I left a competing phone carrier based solely on their lack of customer service. I came to T-Mobile with hope for the best based on other experiences. I was paying $15/month for 3 phones for the Assurant insurance on those phones. That's $45/per month going into Assurant's pocket for doing nothing. The first time I tried to use Assurant to replace a broken phone, they promptly laughed and sent me to the Apple Store. Queue up the two week wait for the appointment and then the half day off work to go make the appointment to have my phone replaced under the factory replacement.

It was fast and easy, thank you for the help. I receive a few days later and send me everything I needed with the phone. I call as soon as I received the phone to activate and I was helped super kindly and fast.

The Assurant process was amazing. No complaints from me. User website easy to use. I received a response right away. I got my phone back within days. Would definitely recommend others to sign up with Assurant.

I filled an insurance claim on July 21, 2019 and I'm STILL without a working and reliable tablet for my son to start school. The customer service was terribly unprofessional and inexperienced. It's almost worth it to drop the insurance and payout of pocket at this point.

Claim filed with a simple phone call and replacement came within 3 days. The person I talked to was courteous and helpful. There were no problems in filing the claim and receiving the phone. I am satisfied with the insurance coverage.

It was a quick, painless process and I am very appreciative of the professional and kind way that Assurant helped me. We were very scared about losing a phone so quick, Assurant made it easy and painless to replace it. Thank you very much guys and gals!!

Excellent experience, attention and service. Received fast the replacement. The customer service is respectful and helper. Recommend to my friends with a great insurance inclusive not only for phone everything you buyed.

I ordered the replacement, it was broken when I received it. It took them another 3 days to send me the new one. I got to talk to one of the managers and he lied to me about when I'm going to receive the phone.

My experience with Assurant was very professional. I filed my claim & they responded quickly. The phone was on the way that same day. I appreciated their help. I received the phone a day later, got it turned on by T-mobile and everything is great. Thanks again Assurant.

I had to get in touch with you guys numerous amounts of times in regards to my claim. I was giving false information the first time regarding my claim which then made it extremely hard to receive my phone, it took almost 3 weeks which should have taken no more than 3 days.

Ordering a new phone replacement was simple and easy, received the new phone in 2 business days and was provided a return label and sent damaged unit back. Assurant has an easy process to replace damaged product.

My experience started on a horrible note, ended on a neutral note. I spent many hours over two days attempting to file a claim through the AI system. I understand things have to be perfect for a system. When I sought human intervention I was rebuffed over the most minor things. I am disappointed, prepared to change carriers and will self insure to avoid the Assurant experience wherever I am. I have serious doubts of hearing back from you but I will also advise the carrier that Assurant is the partial reason for my leaving T-Mobile going to another carrier.

Reported my mom’s phone as stolen and mentioned getting her a replacement was very important as it related to her job. I was informed that there were no replacement phones in stock and that I would be contacted within 24 hours by a member of the claims team to discuss next steps. 2 hours later I received an email saying my claim wouldn’t process as the deductible hadn’t been paid.

New Samsung S8+. Fast speedy replacement phone. My son was able to transfer all data including text messages Thank you for the postage-paid envelope to return the phone. Thank you. Pleasurable happy experience!

I must say that this was the worst experience I have ever had in my life. My mom has cancer and lives in Georgia. I live in Tennessee and she had to wait for almost a week to get a phone. I wish I had other phone protection options because I would leave asap.

When trying to file a claim I was very satisfied with both representatives that I spoke with. They helped me understand my payment amount and even had something in common being from neighboring cities. Thank you for making a not so fun experience like losing a teenager's phone go so smoothly. We both thank you very much. Keep up the good work, you really do make a difference.

I received exceptional customer service, an exceptional product replacement, exceptional product handling with speed, accuracy, and compassion. I got my money worth with using this program. My life insurance should be this easy and good.

Customer service was very courteous, knowledgeable, I am satisfied with the service I received. Yes, I would refer, recommend to friends, co-workers how professional the representative was, and how expedient I received new phone.

I received my replacement phone and it worked for about a week. The morning I was leaving to go on vacation the phone just shut off and would not come back on. I had to ask friends to use their phone to get help from T-Mobile. After trying every reset they could offer, nothing work and there was nothing they could do because I was in Mexico City. I spent 5 days without a phone, not being able to take any pictures while on vacation. Very disappointed after being a customer of T-Mobile for almost 15ys. Now, I have to take my lunch break to go into a T-Mobile store and probably spend an hour trying to get this resolved. I couldn't even call an Uber to get to the airport. After wasting time trying everything to get the phone back on, I had to drive to the airport. No one else was in the house to use their phone, almost missed my flight and pay $180 for parking at the airport.

It was here when I needed it but terrible because it happened on a weekend so I had to wait until Monday to receive my phone. My experience after all was good. Just was super sad I broke it. But I was able to send it back and then receive an email that you guys got it.

It was a simple process in filing my claim and even easier to cancel. The only confusion I experienced was not knowing that I needed to contact Assurant immediately after visiting the T-Mobile store to have my service reactivated. This caused me to lose service temporary, but was quickly corrected.

Was going to get replacement phone with phone with a claim. Your review policy made me upgrade phone with USCellular. Told rep there wasn’t a way for me to wait for review. Replacement phone was still sent. I will avoid your company in any instance. I will also tell others to avoid your corporation also.

We were told we would get a return shipping label with the replacement phone. None to be found. Called last week, and requested one be mailed to our home no shipping label. Called Again Yesterday, Aug 24, 2019. Said it would be emailed to this account. Still no label. I will not be able to print the label till next weekend, because I drive a truck, and am only home on the weekends. Why is there no return label???

Was easy and fast. Not one problem getting my replacement phone. Definitely glad I had the insurance. They made it easy, fast and were very nice and I didn't have to pay to send in the broken phone. Thank you.

Very dissatisfied with the replacement phone. We bought a Samsung Galaxy S9 64 GB Black. We received a phone of an old version of a Samsung Galaxy S9. Since the phone is an old version it’s unable to do or download apps that was installed in the old phone. Which cost $900 +. Which I find unfair since we are paying for insurance. Plus the fee of the replacement.

The website needs to be updated to reflect “actual” shipping and receiving information. I submitted my claim on a Saturday morning and it was approved that same morning. The website states that if the claim is approved before 1:00pm on a Saturday your item will be shipped and received by the Monday that follows. According to the employees and supervisors they don’t ship anything on weekends but it clearly doesn’t state this on their website and each individual confirmed that it does state this on the website which needs to be updated to reflect what is be communicated with customers. That is unacceptable.

The customer service was great. They was very helpful. I received an email about my status/claim update. When I had questions the customer service team was available and prompt via email and over the phone.

When doing my insurance claims on my phone they were very knowledgeable. I am with customer service relations. Thank you for getting my phone back to me and you're sure is. Of time that was allotted.

My daughter lost her phone while she was traveling Europe. Assurant promptly replaced the phone. Entire process was very smooth. Customer service was excellent. I would definitely recommend it to others.

I had to use my insurance to get a replacement phone. I was happy with my phone except I dropped it. They told me I was eligible for an upgrade but I told them I didn't want an upgrade as all my cases fit the stylo 3 plus. However they set me a stylo 4. This was new to me, so I did not have a protective case. It also required a different charger but did not come with 1. They did however credit me $10. to cover purchasing a new 1. I really felt inconvenienced. I'm considering switching carriers.

I dropped my cell phone. Because I had insurance on the phone, I had a new phone in just a couple of days.It couldn't have been easier. The guys at the store transferred everything over to the new phone for me.

I found out at first the claim was denied. I called and asked why and the representative Nicki was very helpful. She checked my account, seen the slight error and corrected it and sent out the replacement phone quick. I was on a time crunch and she assured me everything was approved and okay. I sent the old phone back and thanks to the tracking number knew when Assurant received it. Thank you for taking care of our claim.

Placed order on the 8/1. Finally got replacement over a week later. Called everyday just about to see what was happening and all I could get that it takes 1 to 3 days to process with nothing else said. Then was told that they tried to contact me but nothing. Also no email no undated to the page nothing.. so I gave 2 stars for that reason. Every one I talked to was nice but the turn around time stocked for me.

Easy transaction, shipping was a lot faster than I expected, and you didn't charge to ship it like before. That's a huge plus and loved that the prices dropped on this old phone so it actually seemed reasonable.

Trying to replace a device quickly. Tried to log in several times and apparently the site was having issues so it took an extra 3 days to get the replacement phone because it was on a Friday and it had to be done by a certain time to get the phone shipped. Finally received the phone, though.

It took way too long to get me the replacement phone. The first person forgot to send me a verification form that was ridiculous considering the tiny bit of information that was on the form was already asked. Then you didn't get the form when I emailed it in.

It took too long for insurer to respond, it was not until I called that that I was informed by a person that was hard to understand, that my claim was incomplete. She tried very hard to be helpful and while on the phone I refiled the form and to my annoyance it was exactly the same as the one before it. I had not omitted anything, and in the end all's well so far.

Refurbished phone. Great. I really liked how you let me know you received the broken phone. The one issue I had was I ordered it on Fri and they said I would get it within 24 hrs and it didn't come till Mon after 7pm.

We were traveling during most of the month of August. We were supposed to pick up our iPhone replacement at an address in New Jersey. When we arrived we were told the package had not arrived. The UPS tracking system said that there was no such address as that placed on the package by your company. The person who sent the package from Assurant wrote a wrong address on the package. We called Assurant and, after an hour of back and forth, another representative told us to call UPS and have it redelivered.

Great service. Very polite and courteous. They handle all your needs without difficulty. It's always a pleasure to speak to their representatives. The wait time is minimal and the process is quick. The shipping was fast just as they had described it.

Disappointed by your service. I received a very old replacement for a price of a new one. My replacement phone is very scratched and doesn't work rumble vibrate. Dents over the edge and screen scratched. ** you Assurant. I don't gonna spend any penny on your suck service.

Stars don't reflect service, reflects device. Old cell camera was spectacular. Replacement is bad. Does not reflect camera quality I expect of Samsung. My income is from pics I take on my cell. New cell takes hours to get pics right. Old cell took seconds to minutes. So disappointed in replacement

I received my replacement phone which has a small crack in the camera lens (didn't affect pictures) so I didn't notice until 11 days after I recieved my phone..... which this 7 day policy is serious crap!!! I've had nothing but awesome customer service from T-mobile but the service I received left me incredibly mad and felt taken advantage of. No resolution except pay another 100 for another phone. Complete crap!!!!

Insurance is great, but when a little sticker turns color determines that the phone has been thru moisture, when it hasn't, maybe from being in your pocket is considered is moisture. The difference $10.00 copay to $100.00.

I’m grateful because the process was fast and easy. Got my replacement phone like 48 hours after I completed filing my claim. My phone is an absolute necessity so being able to get one in a hurry is a must. Thank you???

It was a very easy process. No trouble at all compared to my previous experience with Apple few days prior. And for that is why I still love T-mobile for all its great customers services. Overall I have no problem with the service I received.

Ordering online was simple and the delivery was fast. That was the great part of my experience. However, once I placed the order I waited a week and haven't received an email that my claim was accepted nor shipped. I called and was finally informed that it was because they needed a number on my device that should be located on the box it originally came in. I asked why wasn't this just asked or requested of me instead of me hearing anything. The communication was bad, but the problem was solved and I received my new device.

Gallery of picture did not transfer over to new phone, going to US Cellular to see what I can do for this issue. Is this a refurbished Phone that you sent me. I was looking at the new Phone that folds, I like that Idea of the phone being smaller when not in use.

My experience was great. It was so fast and easy to make the claim in the internet and the shipping was so fast. I was so excited to get my new phone. This was so good. I love how fast they work and all you have to do is send back the old device which is also super easy because they send you the envelope where you have to just put it inside and write your name. That's all SUPER EASY AND FAST.

My phone had some cracks on the back edges and a pixel went dark on the display. I contacted Assurant and a new phone was on its way immediately. After transferring everything I popped the old phone in the mailing sleeve and left it for the mailman to pick up. Easy Peasy. Assurant was with every step of the way and notified me when they got my old phone back.

Really not satisfied with the replacement phone. It drops calls on a regular basis. Doesn't want to connect to internet often. I didn't have these problems with my old phone. Also I lost a lot of information, photos that cannot be replaced, phone contacts. For 175 deductible I would think you would have a tech that could retrieve the information.

Very disappointed with customer service. Had to call T-Mobile to get issue resolved. Had found lost iPhone before replacement was shipped out and they couldn’t cancel the shipping order so I had to refuse delivery and send back. All 4 days without a working iPhone. If you find your lost iPhone they should be able to reactivate the phone right away not 3 days later. It makes no sense. T-Mobile was able to just flick the switch and it worked right away while I was still on the phone. This policy needs to be reworked.

The act of processing of the claim by Assurant takes extremely long; this needs to be improved. Other than that, the process was Average; no complaints yet also, nothing worth boosting about. I'd recommend this service.

After I reported that I had lost my cellphone (in Washington, VT) to my US Cellular agent in Littleton, NH, I was surprised to receive a replacement phone the next day! That is amazingly quick service. Thank you very much.

The Representative was very patient I've with me and for that I say thank you so much for your patience with me. She walked me through the whole process. She even called back to make sure that I was satisfied.

They processed our claim quick and easy, received replacement phone before than anticipated. Very professional and helpful. I just hate to paid so much out of pocket for replacements. Other than that I was happy.

The phone was lost. We went to the T-Mobile store and were told what to do to replace it. We returned home, made the call and the next day we received a new upgraded phone. This was a very pleasant experience.

Assurant did well for their part. Except they failed to have a proper protocol clearly understood and adhered to by their partners. I had no way to change my chip. So I had to go to my carrier. When going to T-Mobile, they refused to switch chips as per Assurant's instructions. They took my old chip, did not return it to me, and I remain worried about data theft. Now I'm having to remember, re-download, re-configure, and re-password everything that was on my phone. A smooth process became weeks' worth of headaches that I've still not completed getting through.

I filed my claim. The lady helping me told me that I didn't have to pay right away but when I did my phone would be there to my house in no time. She wasn't lying! I had my replacement phone at my house a couple days after I paid for my claim. Heck I think maybe the next day it was my house. Anyways I had a great experience getting my replacement phone from you guys. My name is Marcos ** and I got my US Cellular iPhone X replacement from Assurant! Thank you guys so much!

First off... You send the wrong color. My phone was Arctic Silver, you sent me Orchid Gray... Which is basically purple. Secondly, the "new" phone has severe performance issues. It basically refuses to stay connected online which has caused issues with communication between the many groups I am involved in throughout my community. Lastly, I pay $15/Mo for your service. Then I get to pay 100$ for you to send me the wrong, malfunctioning products. Bad form all around. Check how long I have carried your service and get back with me.

My phone was damaged and needed to be replaced. I called Assurant and received great customer service. Has a new phone by 2 o'clock the next day. Would recommend Assurant to anyone. Well worth the $9.99 I pay every month.

When I called about my phone not working I had a very pleasant Lady that asked all the right questions and listened to what you had to say. My phone arrived the next day. I was impressed and pleased. I told my friends to make sure they had insurance on their phone, It's worth it. Thanks to all...

We got old phone instead of new after paying insurance for years. Very dissatisfied. I think after making deductible $99 and paying insurance for 2 years get refurbished phone with $10 value is completely unfair.

Replacement arrived in a timely manner. Agent on phone was knowledgeable and assisted me with the process very professionally. I will recommend this service to friends and family. The return was simple to do.

Representative was very professional and nurturing to my needs. She thoroughly listened to my concerns and took care of my problem in a efficient manner. She really made my day! I will recommend all my family and friends to consider using this company.

The service was great, I received my phone right away. I am very happy with their services. They provided professional and quick service and explained everything very clear for me to understand. Thank you!

I will not recon this insurance to anyone. After paying hundreds of dollars you will get a used phone with scratches with a very high deductible which is way more than the price of new phone one can buy on eBay, Amazon or elsewhere. Their customer service is the worst as their operator will treat you like you are asking the replacement device for free and they are doing a great favor. T-mobile must watch what their preferred device protection insurance is doing.

My son lost his phone while we were in Texas I called and filed a claim the same day. My claim was processed and placed on hold as I did not have the money to make the payment the same day and when I did make the payment my son received the phone the very next day.

My Galaxy S9 essentially bellied up so I applied for an insurance replacement. Permission was granted in a nanosecond and the phone arrived one day after that. Swift!! Terrific service. You guys need to take a bow. Then go out for Pizza. ;-)

My service with the representatives was great, I received my phone in a timely manner, but my phone screen cracked not even 4 days after having it when I have a case on it. This is not the gorilla glass that came with the original phone. It's a cheap glass that's bound to break and wasn't worth spending the money on.

My daughter lost her phone and found it the day the replacement phone arrived. I was told I would receive a return label within 24 hours and her phone would be unblocked when I shipped the replacement phone back.. I called back 72 hours later because I had not received the return label. Then I finally returned the replacement phone. I was told it would take 2 to 3 business days before the phone could be unblocked. My daughter went almost 10 days without use of her phone. I think this was unreadable especially in light of the fact that I pay my insurance premium every month.

After starting a claim I explained to the agent that I'm in a different city every day. Based on her response I gave her an address for Friday 9th delivery to Bend, Oregon. I was then transferred to the automated service for payment but the system couldn't understand my P.O. Box so I had to call back and make the payment manually.

My replacement phone was sent in a timely manner and I appreciate receiving the additional phone accessories along with the shipping label and box to return my previous phone with a cracked screen. I'll recommend your insurance to friends and family.

My phone was shipped and the battery won't hold a charge. I believe it's bad. Please call me **. I do not have time to call you as I work two jobs. My phone should have come in excellent working condition and it did not.

Assurant was awesome with assistance and time delivery of my wife’s cell phone. The rep on the phone assisted me in every way, and explained everything correctly and through, The only is I wish they offered a temp phone option, so that way you can have a phone while yours gets delivered.

The first time I spoke to a representative, they told me that everything was good to go and I would be receiving my item within the next business day. That sounded great to me, especially because I was going on an international trip the same week and needed my replacement before then. However, two days later when I call to check where my phone is the operated system asks me for my payment information so it turns out my phone wasn't being shipped yet. So if I hadn't called that night I wouldn't even have received my phone literally the day before my trip. I don't understand how the person I spoke to didn't mention the payment at all. I thought they would just include it in my bill or something but no, my phone wasn't even being shipped.

Galaxy S7 separated in both front and back panel. Possibly due to battery issue. Called to file a claim. Prompt action. Received replacement phone in one day. Courteous customer service. Happy with replacement phone.

Customer service agent was extremely polite, courteous, knowledgeable, efficient, and made the process as painless as possible! The service was amazing. It was quick and easy. I do, however, think that consumers SHOULD NOT have to pay a deductible when they have bought a high priced device!!! If it's a low priced device, I understand...

Fast and easy claims process!!! Customer service helped out greatly guiding me through the claim. Shipping was lightening fast and securely packaged. Would definitely recommend to my friends, Assurant for insurance on any cell phone!

When I placed my order on 27 Jul, I received an email thanking my submission. Later I find out about the status, it turns out there was no record of any submitted claims. A couple phone calls a a different avenue in submitting a claim, finally I was on the right path. About a week later my new replacement phone was on its way to my address. I received my new phone but I did not expect the color white. I thought it would be the same color I already own, something similar to rose gold. The phone works and I should be grateful. Thank you.

I am please with the insurance service now, had bad service the last time, where they wanted me to pay a large deductible before receiving another phone, final after complaining to t-Mobile manager and 2 weeks later I received a phone... This was a nice surprise and I am glad this is better organize.

Poor phone quality, bad customer, and slow service. They ask to provide proof of Identification which I did, then an agent told me it would take between 12h to 24h and never receive my replacement phone.

Very displeased with the verification process of your computer system in the call center. My zip code is 44143 and I live in Richmond Heights Ohio but your system has 44143 as Cleveland Ohio. 44143 serves Richmond Heights as Well as Cleveland. Don’t tell me that my address doesn’t match what you have on file because you don’t update your system and call everything Cleveland. We pay thousands and thousands in taxes not to live in Cleveland. You guys can at least spend fifty bucks and update your system Dam.

Easy and efficient process - very pleased. The phone process occurred with the minimum of time commitment and an answer was received within seconds. The operator was pleasant and very courteous. The phone was delivered on time and was the correct replacement.

I had a good time using Assurant. They were swift and everything was handled in a timely fashion. They also assisted me with providing guidance on how to obtain documentation from my previous mobile provider.

I had a cracked screen and small dent on the phone. My servicing company is T-Mobile which by the way are incredible in customer service and of course they are using a very reliable and customer friendly claim center called Assurant. starting the claim was easy and painless, and the service was incredibly expedient and timely. They provided all information on the return of the broken phone and replaced it with a new refurbished one. Great service, great experience.

Trying to get the shipping label for a week now. Nobody cares replying to my email. The website mytmoclaim doesn't even find my order... so can't do it there. On the phone, a not so nice lady said she would send me the label by email. Still waiting. I mean, seriously, how am I supposed to send it back? My feeling is that you are doing this so I will get charged for not returning my cell phone. Already regret all the time and headache, would much better buy a cell phone and not have to deal with this nonsense.

Called Assurant when I lost my phone. Had a great experience with Assurant customer service. His ask for all my information for submit claim over the phone. The next day I am received email let me know Assurant will send me new phone. Great experience. Strongly recommend. Thank you!!

Everything went smooth as a whistle. Thanks for the great customer service as well as the simple online process. It made things much easier. I had to call as well as use the app and both experiences were nice.

The young lady that helped me with my claim was very courteous and helpful. She explained the process thoroughly. She made sure that I knew the process of returning the phone and made sure that we got the exact phone that was damaged.

It was easy to file an online claim. The process was self-explanatory. The approval was rapid and did not take days to happen. The phone was delivered the next day so I wasn't without a phone for a long time.

A total waste of money. I tell everyone, Don't waste money on this. It's a ripoff. I was sent the wrong phone and it only worked for about an hour. I will never waste money on insurance again. Better to pay yourself that money in case you lose your phone.

Very good experience, got my new phone the next day. It was not as bad as I thought it was going to be. Very good experience. I recommend this service from this company. I had to replace a phone a while ago and that was a nightmare.

The representative that assisted me was extremely helpful and efficient. He made the process swift all while being thorough. He was also kind and easy to work with. I haven't had any issues with this company. They're great!

Horrible. Horrible. Horrible service! I made a claim August 2, 2019 but did not recieve my replacement device until a week later although it is clearly stated delivery is next business day. I was not informed my orginal color of my device was back ordered which furthered my wait. I was not contacted at all even though I was asked for my email and a contact number.

I was experiencing problems with my phone turning on and off consistently and also getting hot. I called Assurant and a new phone was sent to me the next day after paying a fee which would have been much higher if I had to go to the phone company a phone. My phone works excellent.

I started the process online which was easy to complete the form online. I called for a status 24 hours later and the customer service rep was very attentive and answered all my questions and explained what to expect!

You guys sent me a used phone, I'm very disappointed with you. If I'm paying insurance every month and you charged me 149 Dollars to send me a used phone???? I need my money back or a new phone in a box with its headphones and charger.

Worst experience ever. The people were super rude and unhelpful. I got one nice person who knew what they were doing but I literally had to ARGUE my way to that person. It shouldn’t have been so difficult to get a competent person.

I gotta say, this was an almost hard-to-believe negative experience. In hopes of improving anyone else's future experience, here's an outline of mine: I filled out my claim online. I received an email the next day saying they needed more information from me, so I called them immediately. I was told they needed EITHER a pic of the front/back of my drivers license, OR, a phone bill. I sent the photos to the email they provided. Told I should hear back within 24 hrs. I did not.

They are really good at processing the claims and sending out the phones with UPS. But their refurbished/replacement phones are crappy. Had my screen cracked and I kid you not they sent out phones three times (Probably cost them more for shipping and hassle). Last time the operator didn't believe me there was an issue so she said she would get the supervisor to call. No calls, so I got fed up and took it to the Apple store where they gave me a written estimate and what's wrong. Then they replaced it. I lost count now. Another bad phone. This one won't wirelessly charge and other callers can't hear me. Again to the Apple store. Calling Assurant last time and they said they'll send another one. Didn't want that option. Asked for a brand new phone or payout for the cost of a new iPhone 8+. Nope they can't do that. Another phone coming; fingers crossed. Bad quality phones, won't be buying their service again.

You guys were very helpful with my situation and I would recommend your services to a friend. I've also had another another situation where my phone was broke and it was handled with care and taken care of within minutes of my clam.

Unfortunately the first associate debated with me over my password, address on file and my social security number, which stopped me from progressing any further on the phone call. He directed me to call T-Mobile back. When I did, they stated everything was correct. Upon calling back, the second agent got me through everything without a hitch. All information was verified, and I received my phone within a day or two, everything worked great and I sent back the broken phone. So far everything is great and the customer service (of the 2nd agent) was great.

The whole ordeal with Assurant was perfect. The only issue we had was with our provider, T-Mobile. We have Jump-On-Demand, we can upgrade at any time, but with this replacement, when T-Mobile updated the IMEI on the lease agreement, it forced a due-date change for the entire account. The letter I received from T-Mobile, telling me of the change in IMEI and advised of the new due date for this one line, did not mention it would change the due date for the entire 5-line account. Nor was it ever mentioned this was a possibility during the process, before or after. I did called T-Mobile, get this? They claimed I changed the due date in the app... I don't know how to do that, didn't even know that was possible, also I doubt it is. So beware it IS possible to change the due date when you file for insurance. It's not Assurant, but strictly T-Mobile.

Very pleased with recent services received. It was very easy to call the number provided and received a phone within 1 day of contacting Assurant. They provided me with a phone that was all ready to go and had step by step instructions on how to activate the phone. Thanks again!

Note 9 replacement. Had a mix up with the IMEI number and was going to have to go through this long process of returning the phone just to order it again. Called again before I did it, and got the issue resolved.

Cracked my screen on my K40 phone. You sent me K30 phone saying you didn't have a K40. I sent you back K30 phone. Awaiting for you to send me K40 phone so I can send you my K40 phone with cracked screen glass. Spectrum store still do not have K40 phone in stock.

I lost my phone and then recovered it. Sent the insurance phone back to you guys. Now it’s been 2 weeks and I haven’t been able to use MY PHONE that I PAY FOR MONTHLY. You guys owe me 30 dollars for the lack of me being able to use my phone. I have legitimate proof that you guys received your device back yet I still can’t use my phone? You still have my phone BLACKLISTED so I am unable to use my device. I went on an entire business trip with no device. I was lost and couldn’t get into contact with my clients half the time. This is the worst customer service I’ve ever experienced. You guys told me when I sent the phone back and provided a tracking number you’d unblock my device. I’m canceling my subscription. You guys are crooks and I am so disappointed. You need to fix this. Now.

This company did an amazing job when they were working with me through my claim. They were always professional and they were always nice. I never got anyone that was rude or acted like they hated their job. I was very impressed and I would recommend anyone go through this company for a problem.

The replacement device they sent me shut itself off every 15 minutes. When I called and explained this to them they kept trying to get me to send in my device that I originally made the claim for. I kept explaining to them that I would not keep a defective replacement. One person finally told me to send the replacement back in but they were unclear if I would receive another one. I just mailed the replacement device back in today so we will see what happens. Their customer service reps seem to follow a script and will not deviate from that script. I'm not sure if they understand that I'm sending in the replacement device or not.

My phone I got was defective. Turned on for 1 hour and never turned back on. Never activated on T-mobile network but the Assurant rep made it very difficult for me. Quite the hassle to be honest. That's why I cancelled my insurance.

Updated on 09/06/2019: I’ve provided all information to UPS & Assurant on multiple occasions! I spoke to a lady at **. Ext **... I’ve spoken to a “specialist” that was supposed to get back to me & I haven’t heard from her yet despite numerous attempts to reach out! At this point I definitely feel scammed! $250 deductible & NO Phone Since 8/5/19.. This what I’m paying extra month a month for insurance for?

I called on August 1st to get help getting my phone either repaired or replaced. Well I was told they would send me a replacement which they did. I got the phone on Tuesday the 6th well turns out the phone they sent didn't even work. I called them on Friday to let them know that I needed another phone because the one I received didn't work. Well they said in order for me to get the replacement the phone would need to be in transit so they could ship the replacement. Well the phone was shipped Friday the 9th and I called back on Sunday the 11th so I can provide them with the tracking #. With that said, they said they would send me a replacement phone and GUESS WHAT??? Today is the 19th and yet I have not received a replacement phone. WOW!!!!

The process and time it took to receive our phone was excellent. However, I was very disappointment in the fact that I am paying so much for insurance every month on each phone, and still owe over $700 on my phone and when I got the replacement it was a refurbished, not a new phone and there were no accessories with it, like a charger. I also was upset that the deductible cost me $280. I would have been better off putting money away in the bank every month and buying a used phone when this was was lost. I think the cost of everything to do with this insurance is unreasonable. I could see $50, $100, even $150 for a deductible, but this was all outrageous, especially getting refurbished and no accessories with the replacement phone. I will be cancelling this insurance on all of my other devices.

The replacement phone is just as bad as the original one that needed replaced. It does not hold a workable charge for longer than half a day. Very, very slow messaging.. Very unhappy with entire experience.

To whom it may concern, I received a replacement phone from you. We didn't screen went from normal to black. I'm on my 3rd replacement and I'm still having issue with my phone. Service was good but phones are not good.

I was amazed at the ease and cooperation of my Assurant agent. Very postive and supportive. Hassle free phone replacement. Would recommend this insurance to anyone. I've always purchased this but never had the opportunity to use it. It is awesome.

Provided coverage for iPhone as expected. Received replacement for phone within the allotted time frame. Representative was helpful when explaining the process to complete the claim submission. Simple process to follow when completing or reviewing the status of the claim online.

Customer services were great both in getting direction to what needs to be done and getting claim processed. I am pleased with their services. I would recommend people getting insurance if they can afford the 99.99 claim fee.

Screen broke on my daughter's phone. Called in a claim and it was delivered super fast. Replacement phone is in perfect shape. I give the customer service department an A+. They are professional, knowledgable and courteous.

I enjoyed the whole service but then I later got a text message that says I made 2 claims, when I only made 1. I know that if I only made 1 claim, I will have 1 left. However if I have 2 claims I can't make another.

Upon paying for my phone to be replaced, the rep told me I’d receive the replacement phone the next day (It was 6:30 pm). I didn’t get it until 2 days later. When I received it, it was the wrong color and it wouldn’t work properly. I then had to take it to my local T-Mobile store to get them to help. They had to issue me a new SIM card for it to work. This experience was very troublesome and disappointing because I use my phone to communicate with my supervisor in the field as a driver. To avoid any other problems I just kept the gold phone that was supposed to be black ugh.

I want to give 0 ratings but no option. I Filed a claim for my Iphone XR. First, they told me that I don't have insurance coverage the day I lost my phone. Actually, I have coverage from the day I purchase the mobile. I sent them my account bill, spoke with T-mobile 5 times and make sure everything correct. But Assurant representative kept saying I am not eligible and they telling me that they can't call T-mobile. I waste almost 12+ hours behind by calling these crazy people and still calling. I called them 25+ times, every time explaining from scratch. They didn't send me a single email regarding the issue. Worst experience of my life.

Shipping of phone. The one thing that I DID mind about having my phone shipped to my address is that a "nosy" housemate knew about my shipment. I even contacted the shipper to NOT have it brought to my home address, yet the shipper DID bring it there anyways. VERY PISSED about that!

Made a claim on my v10. They sent me out a v30 with no charger and the v30 uses a different charger. My case didn't fit. Call them up and told them I was returning the phone and wanted my deductable back. Every time I call all I get is the runaround. A different answer every time. To top it off they just sent me a charger 4 days later. I am still wondering when I get my deductable back.

This phone is much slower and doesn't hold a charge. It's RIDICULOUS. I know it's probably a refurbished phone but it should at least work properly. I'm very disappointed. I thought I would get a good quality phone.

Screen cracked, dropped phone. Was helpful in reporting incident and sending me out another phone. Thank you. Important to have the insurance. The people handling the incident were good at taking care of situation in a short amount of time.

I just want to say thank you again first and foremost. Secondly I would say, you all do a fantastic job with assisting y'all customers with awesome service. This is my first time losing a phone and I got it back thanks to Assurant. Keep up the Good Work!!!!

Samsung Note 4 stopped working. It was replaced with a Samsung Note 5. Which was an upgrade. This process was brief. It did not long as I thought it would be. The customer service rep was very courteous and professional.

My daughter’s phone was damaged. The screen had shattered after she dropped it on the ground. Your claims department was helpful and quickly got her a new phone. Furthermore, I received update emails throughout the process. Thanks!

I received the replacement phone overnight. Unfortunately it was faulty as it heated up worse than my original phone which blew apart the back due to the battery overheating. After the information had been transferred into the replacement phone it was hot. I let the phone rest (not charging) overnight. I then played one crossword puzzle and it heated up again so hot I could not touch it. I contacted Assurant to inform them but could not speak to anyone. I then contacted T-Mobile and their tech dept sent me another phone (another $5.30 charge after your $99 charge.) This second replacement phone from T-Mobile works. I am aggravated to say the least of the charge and having to yet still find another replacement.

I paid my fee, submitted all my information, and it took 5-7 days to process. 5-7 days is unacceptable, and 3 supervisors could not tell me why it took that long. RIDICULOUS! UNACCEPTABLE! Poor customer service. I will be purchasing my cell insurance with another provider from here on out. Square Trade or Samsung Premium Care, here I come.

Agent was knowledgeable and courteous. I was not on the call long as they were very efficient in resolving my issue. I have used Assurant in the past and have always been pleased. I will continue to use Assurant for any necessary needs. Thank you.

Return of cell phone and processing of claim for replacement. Timely, friendly, straightforward... We had no problem accessing instructions and received the return box in a timely manner. The one thing that I would recommend is to include instructions to tape the sides of the box; it's not a sealed envelope but rather a box that you fold and put together, so I taped the sides of the box so that they would not be snagged and consequently opened during shipping.

The new phone arrived within 2 days of submitting my claim. The new phone appears to work in excellent condition. The labeled return envelop was very convenient. I was nervous that it took about 10 days for confirmation that my returned package had arrived.

As soon as I successfully contacted Assurant Claims Department and provided all important information needed, my request for replacement was expedited very quickly (lost/requested on 8/5 and was sent overnight 8/6). That’s impressive! My personal thanks goes to Assurant Claims staff for their excellent quality service.

Wrong phone, took forever, sassy representative. My subject says it all. Sent me the wrong color phone. Been with T-mobile/Assurant for over 10 years. Never had I wait over 3 days to get a phone. Make matters worse the representative was so sassy. She probably ordered me the wrong phone on purpose.

Have had a few claims through Assurant and every single time I'm amazed with overnight delivery. Assurant always follows through with their promise to deliver excellent customer service. I haven't been disappointed once.

The process of getting my phone replaced was fast and simple. I received my phone the next day and at almost the precise time signified by the mail tracker. The replacement is working perfectly. I'm glad to have a crackless screen again. Thanks.

I requested to not have phone delivered because my phone was found same day. I requested a new one 4th of Aug. Then package came. Returned it to UPS. Then they sent it back to me. I then left package on door step to return. Now package is nowhere to be found. I. Ieft 149.50 on my Discover card and need my refund.

I was very happy with how fast my claim was processed. My new phone was overnighted and changing all info over was very easy. I would recommend that anyone insure with this company. No hassles to go through.

Customer service was excellent... Got a replacement phone in 1 day.... Easy postage paid envelope and instructions were given on returning damaged phone!!!! Would definitely pay for this insurance. It was well worth it.

This was my second claim and just like that first the experience was fast and easygoing. No complaints on service or correspondence. They keep you well informed during the complete process. Each time was easy.

Service was fast. All agents I spoke with were polite and helpful. I called one day and the next day I had my new phone and information how to return my damage phone. This is the first time I used this service and the experience was great.

My PHONE was stolen. I very happy to have a CLEAN and new phone. THANKS for the quick reply. The person I spoke to was very helpful and I so happy to be with a PHONE again.

The customer service representative was very polite and asked how the phone was broken and then explained my deductible and how to send the old phone back.I was very pleased to get the new phone the very next day.