Assurant Phone Insurance Reviews

5-star results (full trade-in value + $5). 1-star automatic status communication (No automatic communication or status update from Assurant after I shipped my phone via UPS). 5-star Customer Service (after contacting Assurant regarding my phone status). Recommended service improvements:

I had an extremely positive experience getting my phone screen fixed. It was super quick. Insurance company was so helpful as well as the people helping me at the screen repair store. It was close to home and they were able to schedule my appointment for drop off within the hour of doing so. Was fixed super fast and they notified me promptly it was ready for pickup. I really appreciate all of the help from Xfinity, Assurant as well as from the Batteries Plus workers who serviced my phone for repair. We had a minor confusion with my iCloud account, but it was nobody’s fault-just a little glitch that didn’t last long and fixed itself once we tried it again. No incentive was given for this review. Just the incentive to give a positive review where positive feedback is deserved. Thank you again!

Surprisingly for my 1st time using insurance for a cellular phone/device, the wait although took a little longer than I had initially thought wasn't too long, maybe 1, 2 weeks max for the replacement device and as I use my phone for work, daily communication, and side jobs etc, this wasn't too long of a wait overall to be honest. It was definitely worth the $99-100 replacement cost/insurance payment especially considering the alternative of $200 or so to pay off the device through the local Xfinity store. Shipping the old device after transferring data and doing a factory reset on it was helpful because I forgot they paid for the return label which made the process easier. For this service in particular I would actually highly recommend it especially with the price I personally pay being $6/mo for each of both phones on top of the $60/mo phone plan really isn't too bad all things considered where we are. Thank you!

I had my cellphone slip out of my hand and chipped my screen making it hard to use. I use my cellphone for everything to include my business, so it is critical for me to have a fully functioning cellphone because my business and income depend on it. My claims experience with Assurant was awesome. The website was easy to use. It had several locations and times for me to pick from to repair the screen on my cellphone. I chose Batteries Plus in Tampa for a same day repair. I submitted my claim only at 6 p.m. on a Friday night and I was in the repair shop at 7 p.m. to get the repair done.

I received the most successful kind and personable service ever that I have received from your company. Your services has very much improved. Thank you so much, and I will continue to recommend your services. And I will continue to sign up for your services. I was completely confused and lost. Trying to do it on my own, and when I asked for help, I received it in the most patient and generously kind manner. I cannot express how happy I am with your service. Replace, sing a phone that has been broken. Severely from a fall on, the ice was a tough one to handle and you made it so easy and complete. Thank you. Kindly have a beautiful day and God bless.

I've paid my monthly fee with Assurant for years. Finally had to file a claim, paid my deductible, was sent a refurbished device, I followed their instructions for return and dropped the broken phone off with USPS to be shipped back to them. Now 3 months later they are claiming they never received the device and are charging me a large fee for the device even though I did everything I was supposed to do on my side. I've tried to work this out with them, and requested they alter the claim to a missing phone claim, since they also cover missing phones, and they refuse. Feels like a scam, pay for insurance in case your phone breaks, but when you have to use it they still charge you full price and will not work with you at all even though all their instructions were followed for return. Horrible company, horrible experience.

I would be very wary of buying phone insurance through Assurant. My son lost his phone 6 days ago. I filed a lost phone claim through their app, and it required a verification text be sent, but was trying to send the text to the lost phone. Obviously that would not work since we did not have access to it because it was lost. I changed the contact number to my number, not realizing this was changing which phone the claim was being filed on. The app did not make it clear, but that was my mistake. My phone, which was still in my possession, was blocked the next day which was a Sunday. I realized what was going on and by Monday had canceled the claim and requested my phone be unblocked. I was told that the unblock request was processed and my phone would be unblocked and usable within 24 hours. It wasn't.

I have had insurance for my son's phone for up to 5 years, paid it on time, and it shows on the bill, and when I filed the claim after T-Mobile bought US Cellular. I was told that his phone had been retired. Now, when I try to get a replacement, I’ve been dealing with them for over 12 days, and they constantly tell me they can’t find it or that when they do find it, it’s under review terrible customer service. I cannot track it on their website because it keeps telling me there’s no such number with a claim on it. I’ve had to call the 866 number at least seven or eight times, spoke to two managers who had to do a three-way call with US Cellular to find a way to get in to my account, and now I’m told that it’s under review again, and my son has been without this phone for this long.

I highly recommend Assurant Insurance for your mobile device. This has been the worst year for me with phones. I had a screen replaced and now a lost phone. They fixed both fast and easy. I got everything within 24 hrs! So many are leery of adding insurance to their plan but it's highly worth it.

I've been a long time customer with Tmobile. Hel my insurance since the note 8 ultra. 10 years strong. Never missed a payment. Their new AI system is shit. I finally got through after going into Tmobile & got hung up on. After 2 hours in store, I got told my claim was under review. It was gonna be 5 days till they give me an answer. Just got told today they're not covering it. I have 360 coverage. Never missed a payment. This company has went downhill the last 4 years. I have 2 hours of calls recorded of them telling me I'm not covered, but I have the coverage & it's always been paid. There's a photo of the back. I'm not pulling the front off for fear it'll get worse.