Anthem

We like our plan. We don't like our hospital choices. Little disappointed with some of the charges for generic drugs. Our doctors are great. We're very happy with no premium. Takes a while to get statements from other medical places, even though they have a copay. Always afraid that they will not pay for something that we thought was included...

I received a bill from a Doctor's accounting firm in another state regarding my wife's hospital stay approx. 3 months early. I contacted Anthem via telephone for an explanation. Anthems representative put me on hold while she contacted the billing party, then allowed me to join a 3 way meeting. This issue was resolved to all parties' satisfaction. I was very happy the way this was handled by Anthem.

It's expensive for a senior but no worse than other plans. I recently had a cataract op on both eyes. Total cost $31000 which Medicare & Anthem covered most of it but my friend in England had the same op (privately - not on the National Health) for about $3000 - i.e. 90% cheaper. How come it costs ten times more here.

Good policy for the price I pay. Easy to read statement of benefits. Easy access to a representative if I have a question about my policy. For people who require vitamin D in cold climates where you get very little sun they should allow and pay for more than 800 units per day as our doctors recommend more than that amount each day.

We had Anthem Medicare Coverage for several years. They were very accommodating in many ways. What turned us off was their constant phone calls of different types of physicals and exams we should be involved in. It got to a point, where we were hearing from them daily and would just ignore the calls.

Refused to tell me what they'd cover for medical assistance, they blamed the medical offices, and lied by saying that the offices had the contract on what Anthem would pay, not Anthem. When I asked for a manager, he told me on 9/10/2019 that he would not tell me their negotiated rates, continued to lie by blaming the medical offices, and told me it was my fault since I was the one seeking out medical help. It's my fault. Great thing to tell someone seeking a psychiatrist for depression.

Are you ** serious? I call, wait 10 minutes on hold, only to get transferred to someone else immediately. Then, I'm told I have to contact the hospital to have them re-submit a claim to your company. I guess your employees are too busy jerking everyone else around to take care of "insurance" related issues. While I'm attempting to get a straight answer whether or not the hospital I went to (3 months ago that I'm just getting a bill for now???) is In-Network or not (she would neither confirm or deny) I get disconnected because it's after 5:00?!

Have recently signed up with them since my other insurance would not cover most of my scripts. I called and told them what meds I was on and the dosages which I was assured were covered by the agent I was speaking to just to find out that I needed pre-authorization which I was told I would not need. Called them Re. issue and was assured that my concerns would be taken care of Re: my meds. And never heard from them afterwards. I just wish they would have been upfront so that I could have made an intelligent decision. I am now stuck.

So frustrated with your Anthem’s appeal process. Someone could die waiting for a appeal to be reviewed. I get no answer or updates from Anthem at all other than it can take up to 60 days to review. I need answers now! I have been suffering since December and no one at Anthem seems to care.

Being offered free otc things sounds great until you try to purchase anything. It's a real issue. Either they just dont have the plan set up well or some people are just idiots. It took me 3 months to be able to order or buy anything and they got the order very wrong. You may have to call several times to get someone to even place an order for you. It would be much easier if they just allowed you to order online. Buying from Walmart is a pain in the butt. They aren't real familiar with the program either. The otc products available seem to be things for healthy people not things that may help you get better.