Anthem

We like our plan. We don't like our hospital choices. Little disappointed with some of the charges for generic drugs. Our doctors are great. We're very happy with no premium. Takes a while to get statements from other medical places, even though they have a copay. Always afraid that they will not pay for something that we thought was included...

I received a bill from a Doctor's accounting firm in another state regarding my wife's hospital stay approx. 3 months early. I contacted Anthem via telephone for an explanation. Anthems representative put me on hold while she contacted the billing party, then allowed me to join a 3 way meeting. This issue was resolved to all parties' satisfaction. I was very happy the way this was handled by Anthem.

It's expensive for a senior but no worse than other plans. I recently had a cataract op on both eyes. Total cost $31000 which Medicare & Anthem covered most of it but my friend in England had the same op (privately - not on the National Health) for about $3000 - i.e. 90% cheaper. How come it costs ten times more here.

Good policy for the price I pay. Easy to read statement of benefits. Easy access to a representative if I have a question about my policy. For people who require vitamin D in cold climates where you get very little sun they should allow and pay for more than 800 units per day as our doctors recommend more than that amount each day.

We had Anthem Medicare Coverage for several years. They were very accommodating in many ways. What turned us off was their constant phone calls of different types of physicals and exams we should be involved in. It got to a point, where we were hearing from them daily and would just ignore the calls.

So frustrated with your Anthem’s appeal process. Someone could die waiting for a appeal to be reviewed. I get no answer or updates from Anthem at all other than it can take up to 60 days to review. I need answers now! I have been suffering since December and no one at Anthem seems to care.

Being offered free otc things sounds great until you try to purchase anything. It's a real issue. Either they just dont have the plan set up well or some people are just idiots. It took me 3 months to be able to order or buy anything and they got the order very wrong. You may have to call several times to get someone to even place an order for you. It would be much easier if they just allowed you to order online. Buying from Walmart is a pain in the butt. They aren't real familiar with the program either. The otc products available seem to be things for healthy people not things that may help you get better.

If I could give this company negative stars, I would. I have been an ongoing battle with them, which has led to me not being covered for the last four months. The short story is...I have proof of submitted payment and email confirmation from the company. Unexpectedly, two months later I receive a letter in the mail of coverage termination. I never received any prior notice via email or mail. Btw, never received insurance cards when asked, and never received any information via email or mailing prior to notifying me of cancelled coverage. After countless phone calls that only resulted in false promises, lack of communication, and continuously starting over at each call, I finally spoke to a kind, helpful woman.

My son was born 2-months ago and we still have not received an ID card for him that shows proof of coverage. I have spent several hours on the phone with different people today in Member Services who have said they generated an ID card and are mailing it to us. My husband's employer has provided Anthem with the correct mailing address for our family and yet Anthem keeps insisting that the apartment number part of our address is not in their file. This caused a 2 MONTH DELAY in the rest of our family receiving our ID cards. I explained this to everyone at Anthem today and demanded we be provided a digital copy of my son's ID card because I had no faith we would receive the hard copy. No one could help.

Just a few issues regarding Anthem’s denial of coverage and inability to effectively communicate. Was prescribed an anti-inflammatory since I am unable to take pain medication. It was denied since it didn't coincide with their listing for the diagnostic code for a painful rotator cuff surgery. It was over a week to approve. Then held up because they needed the doctor to back date his letter to date prescription was written vs date of his report.