Anthem Reviews

This is the worst insurance company we have ever had to work with. They pay nothing until a huge deductible is paid. They have REFUSED to cancel our policy even though it is interfering with my husband's medicare. It raised all his pharmacy costs, won't pay for his very much needed medical care that is thousands of dollars. They didn't bother to tell him that in trying to get me insurance with his work that it automatically added him and it automatically made them his main insurance but yet pay for nothing. The out of pocket cost this company is costing us is ridiculous. Never ever sign up for this insurance. It's one step under a scam.

We obtained Anthem Blue Cross Blue Shield insurance through our company. This is absolutely the WORSE Insurance company we have ever worked with. Poor response time, no one knows what is going on after Hours of phone conversations. One division says all is set, it’s actually not. Poor service, poor communication, poor quality internal communication. Spending HOURS on the phone to get stuff covered is unacceptable. I would NEVER RECOMMEND OR USE THIS COMPANY EVER AGAIN! Highly recommend using anyone else for health care coverage… These guys are incredibly incompetent, inadequate on the phone and unable to communicate within their own organization to get anything done. STAY CLEAR OF ANTHEM BLUE CROSS BLUE SHIELD.

Far and away the worst medical insurance company that I've had the displeasure of dealing with. Raise prices, delayed services and skimping on coverage. This company should be shut down.

I keep getting junk fliers from this company, trying to sell me their product. Calling them, to get off their mailing list is nearly an impossible task. In fact, when I finally got through to someone and I asked to have them contact their marketing department (on my behalf) or the vendor who mails these out, to get me removed, they hung up on me. Beyond frustrating. Yes, I know I could and do rip these up and pitch, but I would prefer to not be bothered.

Extremely disappointed with Anthem Blue Cross Blue Shield. I pay nearly $200 a week through my employer, yet essential medications and treatments are consistently denied or delayed. The prior authorization process feels intentionally difficult, and getting clear answers is nearly impossible. For the amount paid, the level of coverage and customer support is unacceptable. I expected reliability and support from a major insurer, but instead I’ve experienced frustration, stress, and lack of access to necessary care. I would not recommend this plan to anyone who actually needs consistent medical coverage.

Worst insurance ever!! I pay so much and they don't cover the medications I need. The worst part they hide behind a make shift prescription provider Archimedes. Who pretty much are there to say yes that's not covered sorry and Anthem doesn't have to deal with you.

I pay almost $2000 per month for 2 people. I have a cancer procedure scheduled tomorrow that my doctor notified Anthem about 10 days ago. Still waiting for authorization. A woman who speaks broken English is trying to tell me they only got the request yesterday and it will take 15 days. These people are truly corrupt and evil. I would avoid Anthem at all costs. In Indiana we have nobody to advocate for us. The Insurance commissioner is obviously on their side.

Don't get Anthem Blue Cross Blue Shield, or any Blue Cross Blue Shield insurance. They are the worst company in insurance. Don't cover most of the claims that have been submitted, stating that once you reach your deductible they will start paying their part even in network. Then they start deciding that they won't covered the needed medication, changing so many things around that you get sick from the things that they will cover. My money isn't good enough for you. Open enrollment can't happen fast enough.

Trying to reinstate your policy? Good luck. Took me multiple phone calls to even talk to an actual representative instead of the AI bull they've instated to be more "cost efficient" just to be charged the incorrect amount, have to wait for a REFUND through a CHECK IN THE MAIL, and be subjected to another 1 hour phone call to figure out why my policy is still inactive. Takes them an hour for the enrollment team to answer any questions for the representative on the line but takes less than 5 minutes to take my money. I work in customer service so believe me when I say I understand it is difficult to be a representative but continuously saying sorry isn't enough and is frankly patronizing. Invest in training your people to do their job effectively. DO BETTER ANTHEM.

Our plan is in my wife's name and have not received our March or April bills then you try calling and have to do this run around with this AI crap.