Anthem

After having breast cancer surgery and radiation, I had a mountain of bills for my portion of the co-pay and I had several versions of some of them. I wanted to make sure that I was not being over billed and over paying my co-pays with my yearly out of pocket expenses. I called customer service and spoke to Sharina, she went through all 15 bills with me and we found 2 that had not made a claim but they had billed me directly. Since I met my yearly out of pocket costs I wasn't responsible. The doctors' offices would have to make a claim if they wanted to be paid. I am so thankful for Sharina for taking the time to help me through this mountain of bills and get a better understanding so I can let these doctors know I don't owe them any money.

No co-pay for PCP, and an over the counter medication card value of $75.00 quarterly has really kept me happy with this plan. Add to that there is no added cost in the plan to speak of. We have told others about this plan, and compared to their own - they are impressed with the coverage.

We like our plan. We don't like our hospital choices. Little disappointed with some of the charges for generic drugs. Our doctors are great. We're very happy with no premium. Takes a while to get statements from other medical places, even though they have a copay. Always afraid that they will not pay for something that we thought was included...

I received a bill from a Doctor's accounting firm in another state regarding my wife's hospital stay approx. 3 months early. I contacted Anthem via telephone for an explanation. Anthems representative put me on hold while she contacted the billing party, then allowed me to join a 3 way meeting. This issue was resolved to all parties' satisfaction. I was very happy the way this was handled by Anthem.

It's expensive for a senior but no worse than other plans. I recently had a cataract op on both eyes. Total cost $31000 which Medicare & Anthem covered most of it but my friend in England had the same op (privately - not on the National Health) for about $3000 - i.e. 90% cheaper. How come it costs ten times more here.

Not reliable insurance. If you have problems or have to stay home after surgery, please send the request for the short term or for a long term disability a month prior so you be able to get at least a paycheck on time. They take forever to review paperwork. Even know that you sign papers stating that if you get overpay to return the money, they still have 20 to 30 days to see if you have a pre existing conditions. Florida Blue is way better and work faster for your case. It's been more than 6 weeks and I haven't got any paycheck or even an explanation why it's taking so long. I have to call them and ask them questions about it. I send emails and no response. They can't put the case worker on the phone, it's the receptionist that answers all your questions. But for them to collect your money every week, they quick for that and if you stop paying, they will terminate it. What is the purpose to have insurance and PAYING FOR IT, if you can't rely on it.

My company switch from Humana to Anthem at the beginning of the year. I've had to take Testosterone injections since before I've been with this joke of an insurance company. For some reason they have to prior authorize my medication. Ok fine. I was originally told it would take up to 48 hours. For some reason after the 3rd call with them to try and speed this process up, they're now telling me it can take 5-7 days. It has been over 72 hours! My doctor's office has already placed an urgent request on this authorization crap. However they deny they did.

I have experience hassles and long wait times to communicate with customers service for Anthem Blue Cross of Ohio. When you call on the phone. The wait time is anywhere from 15 minutes or more. When you log into website as a member, the site is usually experiencing technical difficulties or it rejects my log in credential and is unable to reset my password and ID. I have complained to Customer service about these problems in the past and they tell me they understand my concerns. Last 3 months I was unable to pay my premium online due to problems with website. When I call on phone, I wait on hold which seems like forever. What is wrong with this reputable company????

My husband just changed jobs, so we were forced to change to Anthem BCBS. They are denying requests for medications that I have been taking for literally years. They say the medications are not medically necessary. Well, that's funny because my old Out-of-Network BCBS determined years ago that these medications were, in fact necessary... and finally, I wasn't suffering any longer. Now insurance changes and I'm suddenly OKAY?? How does that make any sense?

Anthem BCBS of GA lacks any professionalism toward practitioners interested in serving their patrons. No way to communicate at all! It’s fine though bc I will let them all pay out of pocket and deal with that pathetic welfare program.