Anthem Reviews

Worst company ever. Stole my money stating I never paid even after I provided payment confirmation. I have been trying to get my money back since March and now they are completely denying everything and so I don’t have medical insurance. All they keep telling me, "Someone will reach out to you to investigate" and nobody ever does. Don’t use them.

1 hour and 20 minutes without any resolution. Set up autopay confirmed it was set up, two payments made and then glitchy autopay was dropped. Anthem sent threatening letter to drop coverage, no explanation, the customer service people don't have a clue to answer any questions, asked to speak to supervisor and they couldn't provide that either. Horrible, horrible, horrible experience with this insurance company. Do not use them!

Just got them and I regret it already. Spent 7 hours in total today trying to find a PCP. Finally got an agent on the phone after 6 hours. The agent was not helpful at all.

You get 2 cleanings a year BUT only on the condition you have not already used the periodontist exam they claim as a benefit. Conversely you get 2 periodontal exam a year BUT only on the condition you have not already had the 2 cleanings a year. They don't tell you this up front. Instead, they sell to you about the 2 cleanings AND periodontist benefits to convince you to buy a policy. Anthem dental is a scam.

The customer service is awful and inaccurate, takes years to resolve claims sometimes.

As a provider, I can tell you that Anthem Blue Cross of Missouri SUCKS. They don't pay anything, they don't explain anything. They constantly hang up on you on the phone or on chat. They deny coverage for no reason even when it's pre-approved. They do this on purpose in order to frustrate people into giving up on collecting payments, and it works. It takes around 10 hours of work to collect on $7.00. I hope they go bankrupt soon and collapse so that they can no longer victimize people for profit.

Horrible! I've been trying to remove my adult son and spouse off my policy. Each time I've called, they say ok it's done then right before it's time for payment I'm told now you need proof of other coverage for them. How am I to know if they got or want insurance. My son is no longer in the home. My employer continue to deduct money from my account to pay for their payment. Mine is covered. I was told they couldn't help me. Why are you strong holding me to pay

Terrible Service. Hours on the phone. Have paid for service and have gotten nothing (no referrals, no assistance on a new doctor. I might as well not have insurance. But I'm paying for a hotel 1200.00 a month. I'm gonna start looking not that I'm fed up for a new insurance company I can afford.

Have yet to have a prescription for a serious illness or a required procedure approved without jumping through hoops. Fictitious "reviews" by unqualified and informed internal employees in hopes that no means they won't have to support a premium payer's needs.

I paid my policy premium from January 2026 the May 2026 and received a letter stating that my policy was cancelled for non-payment on January 1st 2026. When I call to speak to someone I've been given 17 different stories and I get refused when asked to speak to a supervisor.

I started a new job in June of 2025 which carries this insurance. With carrying this insurance, I now have to use a Bioplus Specialty Pharmacy for my medication. In the first months of working at the new job with new insurance, this insurance, I was not receiving my medication. I called Anthem and they said they needed a few things from my doctor. According to my doctor, they sent everything prior to my conversation and wasn't sure why Anthem/Bioplus hadn't sent the prescription out. What I find out after almost 5-months, the file for approval was sitting on someone's desk because when I called almost 5-months down the line from when my doctor sent the required information, my approval was given by Anthem and the process started for sending out my medication. I was provided a poor excuse on the phone about missing it, low staff, and some other reasons that don't help.

My current Primary Care Physician, belongs to "Promise Care" network and will "NOT" write a referral for me for someone that is "NOT" associated with his "Promise Care". Network. I wanted to set up an appointment with a skin specialist, (Skin and Cancer Institute) but since they are "NOT" affiliated with "Promise Care" he would not give me a referral. Sooo this is the kind of BS that the medical industry is forcing on U.S. citizens. I, as an American Citizen, should have every right to pick and choose who I want for my medical care. But it seems that this right has been taken aways from the U.S. Citizens by corrupt physicians, and medical groups. WHY?

This is the worst insurance company we have ever had to work with. They pay nothing until a huge deductible is paid. They have REFUSED to cancel our policy even though it is interfering with my husband's medicare. It raised all his pharmacy costs, won't pay for his very much needed medical care that is thousands of dollars. They didn't bother to tell him that in trying to get me insurance with his work that it automatically added him and it automatically made them his main insurance but yet pay for nothing. The out of pocket cost this company is costing us is ridiculous. Never ever sign up for this insurance. It's one step under a scam.

We obtained Anthem Blue Cross Blue Shield insurance through our company. This is absolutely the WORSE Insurance company we have ever worked with. Poor response time, no one knows what is going on after Hours of phone conversations. One division says all is set, it’s actually not. Poor service, poor communication, poor quality internal communication. Spending HOURS on the phone to get stuff covered is unacceptable. I would NEVER RECOMMEND OR USE THIS COMPANY EVER AGAIN! Highly recommend using anyone else for health care coverage… These guys are incredibly incompetent, inadequate on the phone and unable to communicate within their own organization to get anything done. STAY CLEAR OF ANTHEM BLUE CROSS BLUE SHIELD.

Far and away the worst medical insurance company that I've had the displeasure of dealing with. Raise prices, delayed services and skimping on coverage. This company should be shut down.