Anthem Reviews

Have had minimal contact with Anthem because all our claims and requirements are managed by Anthem with very minor issues. Only issues we have had are with our specific providers not accepting Medicare. We're going away from Anthem, though, because they are increasing their cost to their clients.

If you go online and try find a therapists that accepts them you will get so frustrated. I am trying to find a therapist within 10 miles of my home and work. They actually have a dead person on their list!! Even if you click accepting new patients and literally go down the list they either aren't accepting new patients or they are from all the company and want a credit card on file so they can charge you if you miss an appointment. Also they have a 72-hour cancellation policy not including weekends. Riddle me this. If you are going for therapy how are you supposed to know how you are going to feel 72 hours Monday-Friday. Completely frustrated. Getting metal shouldn't be this difficult!!!

I have had Blue Cross ever since I was young. I am now 61 and have yet to have a complaint about Blue Cross. Easy to figure out benefits, accepted everywhere, affordable payments. My four children were all delivered using Blue.

Anthem covers nothing 100%. Co insurances crippling. No way to know ahead of any procedure electively what consumer has to pay and no appeal is ever in favor of the insured member. Can't understand customer service, always outsourced and they give wrong info 85% of the time. No regulation to stop the greed.

All I need is an insurance card but customer service just runs me around in an endless grid. It's like I don't have insurance at all without that card. They make you go to a website and an app that don't work.

These folks are terrible when it comes to customer service, particularly online. Any time I've ever written them with a question they've not answered it, closed the request before I was satisfied, made me feel like nothing more than a number. Next election, they will be out of my life. My coverage is decent, but my employer pays upwards of 600 (individual) just for me. No dependents. Only half of my doctors are willing to deal with them, thus dropped them. Now I have to scramble for new doctors and leave the ones that know my history. It's terrible, and I'm done with them.

First, this company denied an out-of-network procedure that I need to have done for a serious illness I have. I have out-of-network benefits too, but the surgery was denied. I appealed the decision and it was denied again because they feel the surgery isn't "medically necessary." What insurance company has the right to tell someone their health isn't "medically necessary?!"

If you have cancer this is not the insurance you want! I was denied a PET scan on Friday 9 am. I tried all day to get a denial letter so I can file an appeal. Theresa ** LPN dodged me. I had to get to other people to transfer me multiple times. She NEVER returned calls. She gave me a runaround about getting me the letter. I was promised by the end of the day Friday. I never received it. I truly believe this was done to prevent me from appealing the decision. My pet scan is scheduled for 7 am Tuesday. I want the name of the person who denied the coverage. I want the copy of the denial. I want to know how to file an appeal, it is not anywhere in your website that I can find and member services would not tell me how.

When my husband started his own small business, we were forced into the individual insurance market. We purchased a PPO through Anthem that was actually an ok plan - for three months. Then we got a letter saying the plan was discontinued and we could only purchase an HMO and things fell apart. They sold us an HMO plan that DID NOT PROVIDE COVERAGE FOR MY DAUGHTER who is out of state in college. Yes - we told them about her! They said no problem - she can see the Anthem doctors at school or she can sign up for our "away from home" program. Come to learn that we are considered "out of area" by all the doctors in my daughter's area (and therefore denied coverage) and the "away from home" program is not offered in the state where she lives. Oh and now the enrollment period is over so we can't switch. Thank you anthem!

It is my understanding that the current healthcare was put in place by Nixon. I was under the impression that all rules made by an impeached president are suppose to go out the door with him. Our healthcare system feels to be run by the "American Mafia". We pay $400 a month on a BCBS plan that has an outrageous deductible. Okay- we knew that when we were forced to sign up. But they do not cover routine visits, and have to be reminded of state mandated coverages (depending on the state you live in). The medical offices are no better because they offer a discount on self pay and charge more if you are covered. But that money is still coming out of our pocket so we might as well be self pay!

Coverage is set up already and you have to accept it or not get coverage. They only sell certain plans that are overpriced. They have this super huge deductible or this other plan that you have to use some sort of bank account type of usage. Insurance prices are always going up to ridiculous amounts. The average person has hard time affording policy. Even with insurance they only cover a portion of bill which is a very small amount leaving policy holder with a huge amount still to be paid. Ripoff but forced to get. Unfair!!

Anthem Blue Cross is the worst health insurance company. They have way old systems and their systems are never up to date. Been a member for more than 5 years now and I deeply regret for this now. My wife had a baby boy last year and her obstetrician was in-network during the delivery but it was showing OUT-OF-network while processing the claim. They have rejected the claim now and I got to pay huge bill due to this. This has happened only due to one reason, not keeping their systems up to date. I will never ever go with Anthem in my life time. So, Folks, if you want a fair health insurance, do not go with them. Otherwise you will end up paying huge bills like me. I wouldn't give even a single star if I can.

I just found out that I will need a CAT scan to rule out ovarian cancer. I also need a colonoscopy. Anthem will not cover a single penny of this, until I satisfy a $7000 deductible. Thank you BCBS, for making me choose between my life and keeping a roof over my children's heads, as well as having food on the table. I am a 42 year old, married woman, with 3 children. I work full time and pay RIDICULOUS money to your company for this horrible insurance, that's useless when it's truly needed. You're handing down a death sentence, making people choose between their health or making sure their families have a place to sleep and food to eat. I wouldn't wish this nightmare on anyone.

Federal BCBS is good. But, the dental benefits are horrible. They pay very little for important dental care. I must carry a second dental insurance because I pay so much out of pocket.

I never received my insurance card or any so called packet they said they would send. Impossible to get into contact with during enrollment period. Paid months for insurance I couldn't use. In fact their sign up process was so confusing I didn't think I even had insurance at all... until I checked my bank account. At least canceling was easy.

I am an attorney. I come from a professional athlete family. Many of my immediate family members are physicians. Being healthy is the number one goal in my family. I am the same weight as high school - 105 pounds. I am 59 years old. I do not smoke and never took drugs. I will have a Kahlua and cream if someone begs me at a host dinner. My family has been located in the United States since Jamestown. When I moved to Virginia I reached out to Anthem during open season. I had no idea nor did the rep state to me that I was speaking with a broker. I enrolled in an individual plan and promptly paid the monthly charges.

They have no way to contact them directly, if say you do not have a card. Their website lists ONLY technical support. No way at all to contact them directly. When you call tech, and they manage to transfer you to a human. They will not know what to do, throw you into a phone directory or a switchboard operator who will then hang up on you. Do not know what to say other than if it is not too late, find another company.

Ok to start I have never had to speak to Anthem's Appeals Dept., when a letter was sent with the wrong name and erroneous info in it I started to as they say reach out, to no less than 15 people, over 30 days later still no corrected letter and no info to carry on an appeal with PERS, which sent me a letter that I have 15 calendar days to send any info to affect my appeal, well I do not even have the Anthem info to address and get back up for. It feels like what a black hole I imagine in space would feel like. All I get from the customer service dept. is the company line, I finally said did you hear me you are not responding like you have heard me. To think this insurance is something I have paid for and this is the service.

Anthem BCBS is a Very TERRIBLE health insurance provider! Lousy benefits resulting in high(er) intrinsic costs and BS coverage, regardless of which state you live in. Chose ONLY because it was the Better choice amongst very Limited choices (NH is Terrible with health insurance coverage). For a nationwide health insurance provider, it provides one of the least benefits to subscribers and makes you jump through hoops to get even the most basic benefits allowed on your plan.

My bill is never EVER right. We literally have to call Anthem every other month. Literally!!! The SOP at Anthem is to have the customer service rep take down every bit of information she can and "send" it to the billing department. I ask, "Can I please speak directly with the billing department" and her scripted response is that she does not have a number for the billing department. I ask for an email and she comes back with, "I do not have any information on how to reach the billing department." The only thing that I am ever told is that billing will look into it and send out a new bill. So they are glad to take my money but won't let me talk to the people that keep screwing it up. You cannot name a single other business that would pull that kind of crap. When I ask to speak to a supervisor I get the same run around until I am told, "there is no one above me that can take calls from customers." I cannot believe this is even legal!

The company in which I am employed required me to have this insurance plan. I thought I would never need it, and enjoyed paying them for this. Haha. As it turned out I needed to file a claim because of a fractured arm. I spoke with them on the phone, and submitted the proper paperwork. They were, suspiciously, indicating to me that they didn't like dealing with my insurance company because they indicated they were slow in responding. They suggested that I reach out to my doctor's office in an attempt to speed up the process so I did. I was able to get a fax line, contact #, and the insurance liaison's name all which were directly related to my doctor's office. I gave all this information to them on the phone for which they assured me that this would be added to my file. They did in this conversation indicate to me again that they still thought my insurance would drag their feet, and indicated that I should check on them regularly.

I called to get a letter verifying coverage for my auto insurance required in Michigan. I called and then said they would email it to me which they didn't, so I had to call back the next day and then the department I needed wasn't available because they were doing training. I called back the next day to find out that department didn't handle what I wanted. I called back and talked to someone who transferred me and told me to talk to someone else which in turn attempted to have me call my employer who doesn't handle this issue.

I have my entire family covered under Anthem BCBS HDHP. I would just like to say this insurance is GARBAGE. I pay over $2,600 a year in premiums, just to have a HDHP of $4,500. I have to meet before they start paying anything. Even after the $4,500 is met, they only cover 80% for certain stuff. That's $7,100 I'd have to pay, out of pocket in a year, before Anthem starts to pay 80%. That is absurd considering that's 25% of my yearly take home income. But my current situation, my wife had our second born child recently. I called a customer service rep to see why, after the entire labor delivery, my deductible only had $600 applied to it.

In December 2016, I called and asked about upgrading our dental plan to include orthodontics. I was given plan information, pricing and details on doing so. I told the customer service person at Anthem that I would check with our orthodontist and call back to get the plan. When I called back in 2 weeks to get the plan I was told that I could not upgrade to the plan that had orthodontics because we had missed open enrollment. After speaking with a manager, they approved retroactively upgrading us to the Family Plan C if we paid the November and December premiums. We paid the November, December and January premiums for the Family Plan C.

I've been a business owner for 20+ years and understand the importance of customer service. I honestly don't believe I've dealt with worse service. First, they deny a prescription that should have been quickly approved. They require my doctor to submit additional paperwork which was done immediately. After hearing nothing for several days, I called. That's where the fun began. First, HORRIBLE automated system that seems designed to annoy you into hanging up. If you can last, you get a person that literally knows nothing. I wasted almost 3 hours trying to get a simple answer. I was transferred 10 times (literally) and ended up back where I started.

My company has an ongoing issue with Anthem retracting claims payments. After five months of weekly calls to Anthem along with email and phone complaints to higher ups, I was connected with a person who listened and help with our problematic claims. During that time, I was asked to provide the same information multiple times, and then representatives would advise they needed to review the information with supervisors. This turned into a five month fiasco because the reps weren't collecting information or calling back. The woman that finally assisted explained that this was a dropped ball by customer service, and the company was going to use this scenario as a training tool to improve claims service.

I had been with Anthem for many years. Each year, I am sent the renewal notice, with less coverage, higher deductibles and increased cost. I opted to stay with the same coverage for 2017-18 and was sent my welcome letter. My account is set for auto pay for the monthly premiums. In March 2017, when filling a prescription, I was told my coverage was canceled. This is the 2nd time they have done this, the 1st being Sept 2016, and they reinstated my coverage after 6 weeks and apologized. I was told to send in any receipts, where they would reimburse me. It took me a long time to fill out the difficult forms necessary. I received 6 pages of paperback, no check, stating they applied these amounts to my 2016 deductible. The were to reimburse the portion I paid where I was covered.

I signed up for Anthem in Oct. 2016 for 87.26 a month (a bare minimum of coverage, but all I could afford). They billed me at that rate for the first month, then raised the premium to $250 a month with no warning, no explanation and no additional coverage offered. That was January. This is May. I can't even get them to cancel my policy without a huge hassle. Run, don't walk away from Anthem. And check out their Yelp reviews. One star. Worst possible rating for customer service.

I'm a dialysis patient. I go to dialysis 3 times a week. I have to be there on time and I have them set my ride. Since they switch ride companies I been going late or not even going to dialysis because they come 1-3 hours late and my spot would be over. I have to be there on time because I'm morning shift. If I'm late it makes others late so they can't make others late. I guess I'm slowly dying because of my plan's ride assistance not taking me to dialysis at all. I'm only 30 and I was working to get a new kidney transplant but I can't because My health is poor due to Blue Cross Anthem Logistic care rides. I just look for a lawsuit because this been going for a month with many calls to them telling them to switch my ride company. They just call around with no change at all.

I had a Rx for ** under UHC, Anthem BCBS just told me they will never, ever cover it nor any equivalent. I'm going back. Oh, and BTW -- their "dental insurance" only cover $24 for a routine cleaning. $24? Yeah, good luck with that. This insurance is bull crap!

Due to Emerson selling a portion of its business to Vertiv, my husband was forced to accept Anthem BCBS. We pay $170 every 2 weeks, as of 4/6/17 they still cover NOTHING. They only credit your deductible with "in-network" allowed amount, but leave US on the hook for the entire billed amount. How is that even LEGAL. We weren't even AWARE that our 100% out of pocket prescription costs, are a SEPARATE deductible all together and doesn't count toward the medical insurance EVEN THOUGH THAT'S HOW IT WAS PRESENTED ON PAPER. Thanks to the CURRENT ACA LAWS, we are unable to purchase secondary health insurance so our medical bills are crippling us.

My family has bought BCBS/Anthem for 15 of last 20 years. We have always used auto pay. In December we received a notice for auto renewal of our policy, and then in January we received our insurance cards. BCBS did not bill me Jan and February, and in March canceled me for non-payment. I received no notice of possible cancellation. I am outside the open enrollment period, and so I cannot purchase a policy with them until January of 2018, leaving my family without health insurance for a year. Every time I call to get assistance, I am on hold for hours, get transferred over and over, and am told they will need to be in touch, but never get back to me. Finally, I managed to appeal their cancellation and was told their decision stood.

I have had reason to contact Anthem Wisconsin's customer service department for various reasons. Each time I have had to wait in excess of 30 minutes to have my call answered. The hold times are crazy, so crazy, in fact, that my physician's office refuses to call them. My monthly premium is over $1,000 per month. The very least they can do is pick up the phone in a reasonable amount of time.

2 years ago when I signed up for an Anthem Blue Cross plan, I received my insurance card and signed up for auto-payment on their website. I received a confirmation email I was enrolled in auto-pay. A few months later, I received a letter in the mail that my coverage was terminated for non-payment. No email, no call, no notice until this. I called to say there must be a mistake because I was enrolled in auto-pay. They had no record of me enrolling. And they wouldn't let me re-enroll because we were not in the "open enrollment period".

I have no confidence or trust in Anthem at all. So much so I am not using my Anthem insurance for any services. I have no trust or confidence in Anthem because; 1) I did not get my coverage cards until mid-February 2017. I signed up for the coverage in December 2016 and paid my premiums twice before I got my coverage cards. I had to request that coverage cards be sent to me. 2) Web site did not work for weeks. In January I was trying to find a doctor. The Search for a Doctor feature either did not work or gave me different results when I enter the same information. When I called Anthem I was on hold for over 2 hours and was told not to log in to the website to do the search. Why have this feature if using Google will work better?!? 3) Saw error messages for all my information on the web site. When I tried to enter the information, I got error messages.

Bill paying section is not sending my bill payment to One Exchange Monthly. They are now a month behind in payment notice, telephone line is always busy. I talked to Anthem last week and they said they would try to have notice by 7th of this month. So far, nothing.

Sick from exposure 4 1/2 years ago and in pain everyday since and cannot even go to the er because I'm a marked target not to help me even though I pay extreme amounts for deductibles and pay cash to doctors they won't put in my network, even though they say they did. I've read all of your reviews and I've experienced all similar situations with them, fed up, I'm suing. My jury trial after waiting two years is April 17, 2017 in downtown St Louis. Let's all rally together and be heard!! All of you are invited to testify and tell your experience with this piece of ** company, or you can email me at **.

For the past three weeks I have attempted to a person to review my account charges because I believe that they are not crediting me correctly. While waiting for hours there is an electronic voice that states "Thank you for calling, good bye" or "we are having technical difficulties, call again". Three weeks like this. Right now I have been waiting for two-and-one-half hours and it is close to five o'clock, so I expect the "thank you for calling". Giving these people one star is too much. The icon of a ** is more appropriate. I do not have an order number but a policy number which I am including. These people do not assign case numbers as I have not spoken to anybody

When I lived in NY, I was covered under the Empire Plan with Anthem. Then I moved to Colorado mid 2016. I then called Anthem in 2017 so that my tax form could be mailed to my new address in CO. At this moment, I have been transferred about 5 times and have spent over 2 hours on the phone between waiting and verifying information. The customer service is horrible, no one can answer any questions. This is INEXCUSABLE.

I'm fairly new to the Medicare medical insurance (one year on disability). I had two sleep studies done (one without machine, one with machine). I have sleep apnea. Both my parents had it and 5 siblings also. I was approved by Anthem where they will pay 80% of the cost of the machine and I'm responsible for the other 20% and monthly rental fees. I called to ask why this is not covered and I was told that if I want the machine I have to pay the 20% upfront and sign a lease. I ask the representative, "Why did I have to pay anything for a device that would keep me from passing away in my sleep?" Preventive copay on my plan is $0. Is not dying in my sleep without the machine not preventive (prevent me from dying)?

This is a lousy health insurance coverage. First it started the first day or should I say the first month we signed up for this coverage. They did not have the correct number for verification of dental. My dental office end up charging me double because the insurance could not verify the right coverage that my son had, then later back in June 2016 they cancel my son's health insurance without notification and here we go all the way in February 2017 just found out that their system had cancelled his health insurance and we received a bill from the hospital stating that our insurance declined payment.

I chose Anthem BC-BS as my Medicare Supplement Provider, in late 2014: Premiums over time were: 2015: $130.70, 2016: $143.30, 2017: $178.25. I REPEATEDLY left Messages on the the Anthem Website ("Message Center") beginning in mid - December 2016, as I just simply grew weary of being left on hold for hours at a time - that is, once I finally wound my way through their looping "Phone Tree"! Essentially I wanted to know when the 2017 Premium would be and why I hadn't been billed, as usual, for the Dec 2016 and Jan 2017 Premiums. No answer to any of those Messages!

It is a travesty that California allows Anthem BlueCross to get away with false communications while its residents have few options for health insurance! I was forced to choose a new provider (ours left CA) and chose Anthem based on being able to still visit one of my two local Palo Alto Medical Foundation locations. That said, we are amenable to selecting new primary care providers/practice locations. Upon trying to select a doctor, I was given only two choices accepting patients. Only one was a woman and she is too far away. This is unacceptable. I reside in the SF Bay Area where there should naturally be more options and I am paying an expensive monthly fee. I deserve reasonable choices.

Switched to Anthem Blue Cross effective December 1, 2016. Since then everything medication I need requires pre-authorization, even meds I have been taking for years. Everything is a hassle. I injured my foot and have been hobbling around for weeks. Finally went to the doctor. He wanted me in a walking boot until they can get x-ray and MRI scheduled. Cannot get a walking boot without diagnosis which won't happen until x-ray and MRI. Is not the fact that I am in pain and hobbling around enough? If I was bleeding out would I need pre-auth for a band-aid? I don't understand this. There is obviously something wrong with my foot and I can't get a boot until they have figured out what it is. In the meantime, if it is a stress fracture, I am probably making it worse. I will definitely be high-tailing it from Anthem next open enrollment. Never again.

I had this insurance for 2016. When I tried to make my first payment for 2017, they told me that I wasn't in their computer system. They refused to do anything about this. I was on the phone for seven hours one day and several hours the next. I would be put on hold for over two hours, only for the phone to be answered by an idiot who would just say, "I don't know what to do. Talk to this other person I am transferring you to!" A "specialist" was supposed to call me today but never did. The enrollment period ended without me getting anyone on the phone who knew what to do. So much for having insurance this year. Unfortunately, they are the only company on the Texas health insurance marketplace, so I can't use anyone else.

There are 3 people in my family. Me, my husband and my son. All of us have signed up for Anthem through the healthcare marketplace ("HCM") which is a joke. There must be a disconnect between the HCM because each of us have a different story to tell. We used an insurance broker because we dont trust HCM. I have confirmations (in writing) for each of us. All 3 of us have been totally screwed up.

I was so excited to finally get my own health insurance last year as a small business owner through an individual plan. But to my dismay, it's been a nightmare to get coverage. I can't trust Anthem with my healthcare needs for these reasons: I was on a PPO plan last year called "pathway PPO". This means preferred provider and that I get to choose my own doctors etc. But if I want Anthem to pay 100% I have to use their in-network doctors. That being said, Anthem's Doc Finder Tool is a joke and never works properly. After spending hours online and calling Anthem directly to try find specialist and an MRI facility, I was unsuccessful. Anthem provided a list of about 10 MRI facilities, but when I called each one down the list they said they don't take my plan because it's "pathway".

PLEASE PLEASE NEVER SPEND A DIME WITH THIS COMPANY!! I'm very upset with the amount of disrespect I've been given with the lack of communication with this company. I purchased a health plan for my two children, husband, and myself. First, they entered our names incorrectly on our cards and in our plan, so I had to pay out of pocket when I took my daughter to a doctor. Then, I was on hold for over 3 hours to get answers as to why we don't show up in the system, but my account sure has over $1000 a month coming out of it to pay for our policy. Finally I got that situated, then had another headache. We are on the state line, and cannot go to the doctor we need to see 30 miles away. Instead, Anthem wants us to travel 2.5 hours away to a doctor in our state. I will find another insurance company today if it's the last thing I do. I refuse to hold for one more second with these people. I'm paying a lot of money for zero help.

My husband's company insurance is through Anthem. His Union offers an additional benefit through Anthem with reimburses 80% of out-of-pocket medical expenses when submitted within a 12 month period. We submitted a claim in March 2016 which was not resolved until December 22, 2016. Why did it take so long? Repeated calls to Anthem said we were not eligible and when the company called them to verify eligibility our reimbursement would be processed. The company's HR rep called Anthem and our reimbursement was; not processed. Both my husband and I called repeatedly and every customer service rep either said that Anthem offered no such coverage, or they never received our reimbursement submission, or we weren't eligible, etc. etc. Each phone call took about 1/2 hour or more with no resolution. No wonder Anthem is doing well financially, they WON'T pay out the benefits that are due to their subscribers.

** customer service. This customer service manager should be fired and this company customer service never improved from last two years since I joined. I will definitely cancel this company policy. I will go with UnitedHealthcare and I am very much comfortable with UnitedHealthcare with my dental plan. Anthem PPO customer service is the all time worst. What is this company vice presidents and CEO are doing? No sense at all. I have called customer service at least 10 times and a long waiting period for at least 40 mins.

Anthem Blue Cross Blue Shield of NY customer service is appallingly bad. It has taken over 3 hours to attempt to get my insurance ID number. I have most of the digits but can not get my hands on the initial 3 digits which I should be able to get online. That systems doesn't work any better. I have put in my username and password in multiple times. The systems says it is going to a secure site and then goes back to the main menu. I would highly advise people to stay away from this company if at all possible.

I am under the care of one of the top cardiologists at a large University in CA famous for its medical center and medical school (Stanford). I am on two medications for heart problems I have, ** 50mg due to an ascending aortic aneurysm and pulmonary artery aneurysm, and ** 2.5mg for chronic chest pain. I had once been on ** 60mg daily and was getting so dizzy I would almost fall down at times when walking. I was taken off that medication and put on ** - I had Blue Shield of CA at that time, and there was no balking from the Blue Shield about the cost.

They cancelled my family of 4 twice without notice or explanation. They don't know why. They cannot update my billing information with a new credit card # and I cannot speak to someone without waiting on the phone for 1 - 2 hours, WTH! Horrible, I have paid for 2016 and they cancelled my plan (?)

I have had Anthem Blue Cross insurance for years but for 2016 I had a PPO plan I never used. I was notified that I would have to get an HMO for 2017 bc they stopped offering PPO plans. I sent in my application in December for my new plan and they required me to include my bank card info. On December 12th they took out $271.60 and I thought everything was fine until Christmas Eve I got a bill in the mail for $271.60 due January 1st (short notice for one thing and another that was not a good Christmas present at all). So on Dec 26 I call 7am and get through to a girl I can barely understand and she can't understand me. She finally figured out they accidentally put the entire $271.60 on my Dental plan that I only owed $32.20 on for December and was to be cancelled Jan 1st.

I am a broker who has worked with Anthem for years. Now that they are basically the ONLY game in town, when it comes to individual plans and it appears there is less and less training when it comes to problem resolution. We have had case after case where paperwork is properly submitted, only to have it snag and, while we are used to making meticulous notes when a client has an issue, problems just seem to be passed along and you're telling the same story over and over and over. I asked for a "broker OMBUDSMAN or LIAISON" today. The Anthem supervisor did not know what either word meant. Disheartening because, the people we work with locally are some of the best.

I write this as I have been on hold for ONE AND A HALF HOURS so far. And all I want to do is cancel my term life insurance which DOUBLED this month to $200! Contact the State Dept of Insurance, when health insurance cancelled me because I guess I was costing them too much (I have a very rare blood disorder requiring 4 consecutive days of blood infusions at an infusion center in a hospital EVERY other week). I went online and filed a complaint. It took three months, but the insurance company was forced to reinstate me and cover all my medical costs. None of the infusion centers were in my plan. Hang in there, I know what it's like with a bad back. Have had multiple laminectomies myself.

Misplaced my old card and wanted a new ID card for the new year anyway. (Haven't been issued a card since 2015.) Automated phone system told me it would be 40 minutes before the call was answered. Waited on hold for well over an hour. Where is the customer service? Is there only one person answering your phones? And the automated recording kept suggesting I "email the inquiry" every 45 seconds. No, I CAN'T email without knowing my ID number. So frustrating!

Anthem chooses to be the most inefficient company possible when it comes to processing claims and reimbursements directly to patients/parents. My pediatric dentist will not submit claims directly to Anthem; however, both my husband's and my dentist will file claims, but not participate as an Anthem provider. When our claims are submitted by the adult dentists, they are processed within 48 hours. Not the same story when I, the policyholder, sends in the claim forms for my children. The timeframe is now 30-60 days!!! Then, once processed, the reimbursement check isn't mailed for another 7-10 business days from the date processed!! Oh my, this has meant that nearly $1500 that I had to pay upfront for my child's abscessed tooth is being held hostage by Anthem for almost 90 days before I, the policyholder, receives my reimbursement.

Anthem is just awful. Absolutely awful to work with. Please think long and hard before getting insurance through them. Their customer service for one thing is the worst I have ever experienced and I myself have worked in a call center before so I know what it's like and can empathize but this was just ridiculous. Not only did they not cancel my coverage when I requested it (called in, multiple messages on my account, and even wrote an official letter). Still got charged and THEN this past week not only did they not cancel my policy but they renewed my coverage with a new policy (much worse than my previous one) and much higher premiums.

My wife and I recently had to select a new insurance company to get us through until I'm 65. At $2237 a month, I figured "how bad could it be". We have only been with Anthem for 4 days. I have tried to call customer service numerous times. First two times, waited 40 minutes and had to hang up. Jan. 2nd - finally got a hold of them to set up auto pay because their website is continually not working. Spoke to lady, she assured me she had me set up on auto-pay and would send an email confirmation. Email never came but I got an email Jan. 3rd reminding me to pay by Feb. 1st. Been on hold now for 1 hr 17 minutes.

I have enrolled in Anthem Blue Cross Silver EPO through Covered CA. The payment has been processed. ABC has confirmed my member status via email. And of course sends me info on additional products. However, they have not supplied my member # in any format. Without a member #, there is literally no way to access their system (to register or log in) - or even to lodge a complaint. Calling 800-333-0912 or 888-553-5423 has resulted in a 1 hour 40 minute wait (last week - after citing a 1 hour wait time), and today the system literally says "Call volume is very high, we cannot take your call." I have insurance coverage with absolutely no access to it because the member # is the key, and if they don't provide it I have no way to access them. They have built the perfect wall. I would seriously consider another provider if you are reading this and customer service matters to you at all. It had to be awful for me to take the time to write this.

I will from now on subscribe with other providers, anything but Anthem. I finally found a plan, a ridiculously expensive plan at that. A draft was made from our account in the amount of $1100 in December 2016. I made 2 calls to them in the same month asking to please send us the ID cards. Here it is Jan 4, 2017, I have no cards, I am sick and my daughter is sick and have no cards to go for a doctor visit. I go on their site, and it tells me that I am not a member. I have been given every number on earth only to speak to a machine. The lack of service and lack of human contact and apathy is just heinous. I am beyond frustrated. Now I am on a call waiting and they say that the wait time is 1 hour. Anthem ought to be ashamed of themselves for being such a suck ass company. I am LIVID.

I moved from a HMO plan to a PPO plan this year so I could see a spinal surgeon that I had researched and been referred to and have more choices. I did my research and made sure he was in network not even thinking that the hospital he is affiliated with would be an issue, I proceed to see him and made plans to have the spinal procedure he had recommended only to discover that my policy has something called Blue Distinct+ facilities for spine surgery and even though he was in network, the only hospital he is affiliated with is not. The list I was given as to the hospitals I could have the surgery at was very limited with only 22 facilities in the entire state of California and not a single one in San Diego county. I have proceeded to file a appeal/grievance which has been a joke and pushed aside and even deleted without giving me a response, forcing me to create another one and wait even longer.

My pharmacy acknowledged me with a premium problem on my account. So I wanted to call in the customer service to see what's happening. I hold for 1 hour and 5 minutes, and the music finally stopped and there was the dialing tone. However, there was no sign of anyone picking up the phone!! I can't believe the call just ended after one minute of no sound and hung up with a "thank you for calling Anthem healthkeepers, goodbye."

My wife and I have had Anthem Ohio Blue MedicareRX for all of 2016 and have been struggling with billing issues all year. All payments have been submitted in a timely manner. Have yet to receive a correct bill and keep getting notices threatening to cancel the insurance. Two calls have been made to the company to no avail. Bank statements detail all payments as having been delivered but the company provides conflicting info. Unless you have time to spend on the phone, I'd beware of this one!

I am very upset with Anthem, taking all of our jobs to different countries. We have good customer service in the U.S. I'm tired of not understanding the person on the other end of the phone. I call for insurance information benefits and get prior authorization for patients. I spend so much time on hold waiting for the customer service rep to give me what I need. With other insurance companies -- Humana, UnitedHealthcare -- I don't have that problem, ONLY with Anthem. I'm tired of you'll sending our jobs to other countries. I'm glad my company don't carry this insurance. The service is poor and their systems are always slow or they have to reboot or something.

First of all, I am a physician. And a patient. I understand the medical business very well, after 30 years as a physician. And I can completely understand the frustration my patients have for this inept system. Anthem is the worst example I can cite for what is wrong with healthcare today. Their premiums have increased 25%, their coverage has plummeted, and their customer service is abysmal. I just spent 30 minutes online trying to get access to my account, but the website would not take my login password.

Been on ABC for couple of years and never needed it. Now I need to find a primary care Dr and there are none available. Their website hasn't been updated in years. The only dr's that are accepting new patients are taking appointments 7 months in advance. They offer NOTHING to their customers, but still take the full premiums from us. Obamacare at its worst.

I've been struggling with back issues the last few months. I continued to work until I could hardly stand/walk. My dr took me off work and referred me to a neurosurgeon which takes almost a month to get in to see. In the meantime I have them fill out my short term disability forms. Approx 4 weeks ago. And I have yet to even be "approved" for the short term by their "doctors" that evidently look over all my mri's and prior treatments. I've called three times this week. First time my "caseworker" was at her desk but for some reason wouldn't answer. In turn I was told that she technically had until the end of the following day to get in touch with me on the determination.

I just applied online for Blue Cross & paid my first premium. Then I look up phone numbers. The operator on the line tells me the Reno line is dead, then the Las Vegas line is not in working order. He finally gives me a national line for Anthem and then after going through many loops of automation I say "Applicant" and... "technical difficulties" and the line is cut-off. I am not even sure if they have customer service, and if the Reno & Vegas lines have not been in use for a while does that mean their offices have closed down?

First off, it's every BC/BS state, plan, it's just the company itself. I am a member of their federal employee pool; the largest single employee pool in the nation for private health insurance. I've come to the realization that this company, along with just about every other company that interacts with customers simply doesn't get it and simply doesn't care to get it. Too big to fail I suppose. Ok, on to my observation. Got a notice in the mail that BCBS is sharing my info with our beloved Federal Government as required by everyone's favorite unaffordable care act. What they fail to supply the Govt is our Social Security numbers. We, the customer are required to do so. If in fact we do not do so, we are liable for a shared portion of the fine. BCBS will be charged I believe a $50 "fine". Now, it would appear, our beloved Otrauma care is extending the ability to fine/tax the citizenry to private companies who we pay in the first place to use their services... I digress.

I am extremely dissatisfied with our health care insurance. They cover NOTHING. And we have paid them thousands of dollars since February. I just tried to log a complaint with someone on the phone and they let me know that their complaint department doesn't get back to clients... What kind of business is run like that? Health care is an absolute disgrace in this country.

I have an individual policy for which I pay $2000.00/mo premium and a $6,000 deductible. After the deductible is met all costs are supposed to be paid by my policy and have been over the years. My policy's deductible was recently met and suddenly, today, after many years of being prescribed a particular medicine for migraines which has no generic, and for which we've paid OOP till our deductible was met, I found out that the pharmacist tried to run it through and got back a message that I needed a prior authorization. This, despite a couple of weeks ago being told that it was too soon to fill and we needed to wait a couple of days.

Also they are still in the dark ages, you can't even make payments online.

Insurance is worthless! I have been with this insurance carrier for over 35 years, with very minimal use. You would think I would at least get a Thank You card for all the huge buildings I have helped them build. Anyhow, I recently got a diagnosis of prostate cancer. I did my research, and found several options that would give me a better quality of life, after treatment. None of the positive options I found were covered. However the ones that would insure that I would pee and, crap my pants for the rest of my life, and most likely produce cancer to other parts of my body, those were covered. Who sets behind the desk in the office, that my premiums paid for and makes these foolish decisions. Obviously no one that has prostate cancer.

The EOB was sent without an address to appeal/dispute. They require you to call. Calling and talking with a person is a waste of time because I'm still getting bills. Called 4 times today and after their ridiculous automated system that makes you answer questions, it says to call back later because they are having trouble with the system. I guess thanks to Obama. I'm paying for health insurance and now even more for the bills coming through. Anthem's EOB doesn't even explain... it says to pay the "amount allowed by the benefit". Why am I paying for insurance? What "benefit"? IT WAS A ROUTINE ANNUAL PHYSICAL EXAM. I guess I won't be doing that anymore!

Beware of Anthem HealthKeepers Inc. After moving to VA. from N.C. we decided to move our NC Blue Cross Blue Shield. What a disaster! In January we received our premium amount and paid 3 months too in advance. In April, we received a refund for March's payment and at the same time Anthem put a hold on our prescription benefits, for non-payment. After contacting them they asked for March and April's payment, and the cost had increased over $100 a month. We agreed to the increase because of the need for the medications being held hostage.

I took my 17-yr-old son to the doctor to have a mandatory meningitis shot only to find out he wasn't covered! He was terminated 7 months ago yet I'm still paying premiums. After complaining to HR and Anthem I find out Anthem dropped him in error due to his info getting mixed up with another person based on birthdate only. Not once did they check to see if there was more than one person with that birthdate, didn't check social security numbers, didn't check if other coverage was in force, didn't even send me a termination notice, didn't verify that they had the right person, just dropped him. Thank God he wasn't in a life threatening situation. Total incompetence! But still if I pay for insurance I expect it to work!!!

I cannot express how horribly disappointed I have been with every element of Anthem/BlueCross BlueShield's performance. This business has failed to show any aptitude in the most basic of functions required to execute in any satisfactory way the requirements of their contracts. As they know, because I have spend over ten hours on the phone dealing with, or waiting to deal with their incompetence over the course of less than 5 month tenure as a captive enrollee, my account was scheduled to close as of a date certain!!! I MOVED OUT OF STATE! I confirmed this with them and the exchange multiple times. They could not even do me the most basic service of CANCELING THIS ACCOUNT AS WE DISCUSSED OVER THE PHONE! No instead they sent me yet another bill.

I have an insurance plan through my work through Anthem Blue Cross Blue Shield. I had surgery on February 23rd. I had to be opened up in 4 places, 3 on my foot and 1 on my leg, but was in the hospital just 1 day. I have been on a knee scooter since the surgery and as of June 23rd has now been 5 months. My bones are not healing and I can’t move on to the next step of physical therapy till I have had bone stimulation to fuse the bones. My doctor has done blood work to see if I am low on anything or have anything that would warrant my bones not to heal on their own. Everything came back fine. So my doctor has ordered me to have bone stimulation and we have been waiting on approval from you. I am sure that my doctor supplied all the documentation that your medical director would need but now this is going on 4 weeks since they received my file.

I have fruitlessly been trying to get 2 months premium from anthem for 2 months that I had dual coverage through kaiser for, and am still on thank god. Since I originally made the grave mistake of going through covered california even though I was not able to receive any discount - I have to deal with this monstrosity in order to have anthem give me back my premiums. I had no knowledge of being dually covered due to my place of employment closure - until late, then I called cov calif. And they are refusing to give me back my premiums. They claim that I have to file an appeal, unbelievable! This is a vicious cycle which is ridiculous and time consuming and I would think be $ foolish also.

I have had very few health issues in my life. Rarely ever needed or used my insurance. Just paid premiums year after year. I am a big guy 6 foot 3 380 lbs but have been healthy my whole life. Take no medicine for anything. I am 41 year father of 4. Recently my wife told me that my snoring has been noticeably worse. Shared this with my Dr. and he recommended I sleep study done in hospital. Insurance says no and says I have to take home a machine. Test results confirm I have moderate sleep apnea. Dr. says I need a follow-up sleep study done in hospital. Anthem says "nah".

I have Anthem and it's a Joke. I retired in Jan 2016 from my employment. My wife is also employed by the same company, so I just went on her insurance because it was good coverage. Her insurance went up $100.00 every two weeks. So I had to go to the Doctor for a Senior check up in March, so I gave them my new insurance card assuming my coverage was the same. They put it in their system and said I no longer had a co-pay. "Great," I thought.

I am new to Anthem Healthkeepers. I was lured over by the best marketing tool ever. Save a little money. Well my first experience is I was diagnosed with having a skin infection that requires a prescription for a medicated cream and antibiotics. This has been about 3-4 months ago. Anthem approved the antibiotics but denied the medicated cream for the burning rash on my leg, stating that this was not medical needed product for my condition. I am still messing with this rash today 5/24/16. The second thing was I tried to order my CPAP machine supplies through SleepMed Therapy and was told that ANTHEM denied those too. Anthem wants me to take off from work and take my machine to have a chip read to make sure I use this machine regularly.

First of all because I asked the woman three times to explain it to me so I could completely understand, she became VERY rude! Secondly why is everyone I speak to with a billing question, a rude woman who does not understand nor speak English? VERY infuriating! And finally what is the point of insurance if I take my child to the ER and they pay 0, nothing, nada? Insurance from every aspect is a joke and if I don't have it our government is going to penalize me! Give.Me.A.Break.

We had Anthem insurance through an employer and coverage was ok. After a job loss, we had to go on to a Medicaid program and chose Anthem as our MCO. They would no longer cover the same medications that they had formerly covered when we were with their other plan. They even attempted to deny the condition existed. Appeals were useless as they pay physicians to review and deny these appeals. Anthem's decision-makers need to be held responsible for the harm they inflict on patients who are victims of their denials and greed. This will not stop until the public demands a single payer system like Medicare for all and refuses to allow any of the present insurers to participate.

Recently need to talk with a subrogation specialist. There are virtually no telephone numbers online that send you anywhere but sales. The law provides that when there is a subrogation element to claims, subrogation must be notified. This should be easy. It is impossible. Here is one number to the subrogation department where you can leave a message. We continue to await a call back.

I need help with my son's case whom is in his 40s. Oxygen is not reaching his lungs and he is literally suffocating to death. Anthem demands that he sees a neurologist first and the earliest appt. is in June to make sure that not being able to breath wasn't in his head. Anthem refused to pay the prescription for oxygen from the physician. Instead they told my son to stay on hydrocodone (highly addictive drug) because they know it makes it easier for individuals to breath when he talked with them.

Greedy scum. Despite being covered by another insurance company, Anthem blocked payment of a procedure. I had everything approved in writing in advance. I called and wrote nearly 50 times. They stuck me with a $130,000.00 hospital bill. They are total scumbags.

Anthem is definitely more concerned with their bottom line than my health. My initial dealings were with CareMore, where they wanted to switch up some of my prescriptions. They were annoyed when I said I wanted to check with my primary care physician and never sent the promised report to my doctor. The changes they wanted to make would have been detrimental to my health. My doctor submitted twice a pre-authorization to see a specialist. It has been two months and despite many phone calls they have yet to make a decision. I have been having problems. My pulse ox levels have stayed in the 80's. I have been gasping for air. My primary care physician wanted me to immediately be placed on oxygen. After seven days, Anthem is still trying to decide on an approval. I would recommend this insurance to no one.

Briefly, I had health insurance with Blue Cross who used to be a "blue chip" insurance product. They are now the bottom of the barrel. I paid my premiums on time and even in advance. One day I get a check saying I overpaid. I thought that was strange, the next day I go to pick up a script - and my insurance was dropped. I call them - and they said I underpaid them. Huh? It's not possible - my proof is in my bank's clearance checks/history. Long story short, they sent me a letter saying they reactivated my account. Only when I called to find out about why I hadn't seen an upcoming charge - they told me I don't have insurance only dental. I told them I was canceling the dental since I didn't have the most important part/health insurance and she said she would cancel.

So I had Anthem's dental insurance in 2015. I went to the dentist every week of February and made the mistake of thinking I had set up for auto pay. My bad I know but the dentist office would call and check on what my co-pay was for this or that every time I went and anthem never said a word about a missed payment and never sent me an email a call or a letter. Then in March I went and the dentist office said I had been canceled. Curious I called and discovered why and offered to pay last month and go ahead and pay march. They sad "nope too bad." So the next year I get a bill from the dentist and it's everything I had done with having anthem. They had back tracked to the end of January and terminated me and did not pay anything I had done leaving me with a debt of 500 dollars to pay.

My doctor diagnosed me with sinusitis and a middle ear infection. He prescribed a Z-pack (initial dosing over 5 days) with 1 refill. I finished the initial dosing schedule in 5 days, and called the pharmacy for my refill. My husband called from the pharmacy, on his way home, and said that Anthem was declining to pay their part of the refill. It was too soon. I said I was still sick and needed the refill for tomorrow's scheduled dose. My husband paid the full price for the second z-pack. I immediately call Anthem, waited for 10 minutes, was connected to Yolanda, explained the issue to her. She put me on hold. When she came back, she said I was due a refill on March 1st. She said my doctor had to call the with "prior authorization" for the refill to be covered. I called my doctor's office and explained what was going on.

In January 2015 I purchased a BCBS supplement for my 94-year old mother, along with their BCBS Medicare Rx plan. (FYI - My mother lives in assisted living in the dementia unit). Her supplement payments are automatically withdrawn from her checking account, but BCBS said the Rx plan could not be automatically withdrawn, (Why?... I don't know) therefore, they would send me a monthly bill and I would have to personally pay monthly.

I am a mental health provider, I hate to deal with Anthem insurance. I have a very hard time reaching a customer service rep on the phone to deal with claims issues. Much of the time I just give up trying to get an answer to my questions regarding claims or authorizations or benefits. If I do manage to reach a person, inevitably they refer me to another number. Yesterday I called 7 numbers, all referred by an Anthem rep, and could not get an answer to a claim denial.

For reason unknown as why the first premium didn't get paid, customer service refused to renew my daughter's health care policy though they received subsidy money for the policy and sent out a letter to assure to call. I, my mother and Covered California rep were on the phone after many calls of statements. Blue Cross Anthem could not renew. Though a letter was sent they would be happy to help me. Covered California said Anthem is the only one can renew. My mother is looking at the letter saying where is the billing, second month billing or letter from Covered California of no coverage though renewed with paperwork printed? A letter comes mid Feb dated Feb 9 2016. The policy canceled and to call to renew with premium. I called. Was told the policy cancelled on Feb 10 2016. I then am told by another rep the policy cancelled on Jan 1 2016. That was the effective date. We spoke to many reps for hours.

I have Anthem Blue Cross PPO. I pay over $400 a month (car bill) a lot for 32 years of age healthy and never a Dr. visit, just routine stuff. Found out I might have a hernia, went to see my doctor, seen my doctor and they gave me a list of surgeons. I ended up getting a $300 bill for a 10 minute visit with my doctor, turns out my doctor isn't in the Blue Cross network, my doctor said they'll waive the bill and try getting back into the network but that I needed to call Anthem. I called Anthem, lots of waiting on phone, I explained to them what happened and that from here on out I'll make sure to use doctors that are in the network and if they could please show some mercy and help me partially with this bill. Nope, it's my responsibility. They said there's a list of doctors in Anthem network on my Anthem Blue online account. NOT TRUE. My old doctor was on the list and she's the one trying to get back in the network.

I've had Anthem for less than 3 months and have never had a worse experience with any company. For starters they issued our cards 3 weeks late, so I basically had no insurance for 3 weeks and was unable to get prescriptions without paying for them out of pocket. The benefits are absolutely terrible compared to what I was I had before (for the same price) with another company. They are IMPOSSIBLE to get on the phone for anything. I've tried multiple times and spent long periods of times attempting to get in contact with a human but have yet to succeed.

I have been on hold for an hour. A representative answered the phone and I verified all the information needed. I gave the representative the information to the new PCP that I wanted to change to. The incompetent representative could not verify or find the PCP information that I verified on the Anthem Blue's website as an in-network doctor. The representative wanted to place my call on hold for another 5 minutes and less of a minute while on hold the call ended. The representative did not bother to call back. I called 1(800)888-8288 and now my wait time is 40 minutes. I am very disappointed with the customer service over the phone. I had to call because, unfortunately, Anthem Blue would not allow me to change PCP online and I have been trying to pick my PCP online for a week now.

The sales agent who enrolled me in Anthem Empire MediBlue Plus HMO touted all the wonderful coverage I would have, compared to my previous Red, White & Blue Medicare. I was mislead that the premium cost would be in addition to my 100+ that was coming out of my SSDI. Not till I got my SSDI revised income statement did I realize that this plan took more $ out of my pocket. I filed a grievance with no resolution.

I have had an Anthem BC Silver Plan for one month (Jan. 2016). The Premium is quite expensive and I quickly discovered that Anthem Blue Cross has by far the MOST RESTRICTIVE drug formulary that I have ever encountered. Additionally, the cost of prescription drugs with Anthem BC is very high for anything that is not a Tier 1 drug. I take the same medications in 2016 that I took in 2015. In 2015, all of my medications were included on the Formulary. In 2016 with Anthem BC (and ExpressScripts), I have discovered that 5 of my medications (3 are generics) are considered to be Non-Formulary. Furthermore, my internist went through the Prior Authorization Process for 3 of my medications and all 3 requests were denied by Anthem. Now, I have filed 3 grievances and that process takes at least 30 days. Customer Service has not proven to be helpful in any meaningful way.

I have been paying for their services for 4 months now and had to fill a prescription. The pharmacist was told not once but twice that the insurance had refused and they said I had no insurance. I was in their system with the information on the card but they would not cover my prescription. I called them myself and spent 10 minutes getting to a human! I was put on hold while she tried to find out the problem. I was then put on hold again a few minutes later while she transferred me to "someone that could help". I was greeted by Darleen, and after introductions we lost connection. My number had been taken earlier in case this happened. I have now spent 40 minutes on the phone. I did not receive a callback. I did try to call back again and started the whole mess over again. I am dropping them as my provider. My prescription was for Nexium and they now are contributing to the need for a prescription they refuse to cover.

Just after the ending of the open enrollment period I got the letter I needed like a 45 caliber hole in my head. Anthem has increased my personal rate on insurance from 400 to 704.00, and now the SHOCKER - they are increasing me to $1531.00/month for me??? Is this Legal, if not please let me know? What do I do now, go to affordable healthcare plan next fall and none of my doctors are currently in their network and our only hospital that has all necessary medical expertise is also not in the network. Affordable healthcare act has been as much as a joke as the president or implementer.

I can't tell you how many times I have had problems with this insurance company. The worst part of it, however, is calling to fix anything. Their wait times are absurd. You'll be on hold for 30 minutes before you even hear a real voice...then they'll just transfer you to someone else for another 30 minutes as soon as you get a hold of anyone. In my experience, no matter what time of day, you're going to be on hold for at least an hour.

Got a notice in the mail that my coverage would be going up another 9.1% this year. Year, after year, after year it goes up. This is the lowest increase in the last 4 years. The problem for me is that I am 34 and hardly ever go to the doctor. What really gets me is that they wait until the end of open enrollment to inform me of these upcoming changes. I have less than 4 days if I want to switch plans to do so!!! Seriously, they had to know months ago that they wanted to raise the premium.

I had scheduled a colonoscopy screening at our local hospital; with an 'in Network' doctor. The doctor's office contacted me, asking me to contact Anthem/Blue Cross for an authorization to be covered for a 'preventative screening', since a 'grandfathered' policy does not cover said procedures. It took one hour on the phone with two different member "services" people, only to be told "NO! - we don't allow that. I.e. your plan will not pay for 'preventative' procedures!"

Anthem's approval process amounts to denial of coverage via enormous obstacles. Ten years since my narcolepsy diagnosis; my M.D. & I still regularly spend hours for "Prior Authorizations" for my medically standard prescription.

I purchased Blue Cross Blue Shield Anthem Pathway as a private plan. I've been on this plan a month now, for the last three weeks I have been trying to see or find a doctor that's listed in their provider directory. Spent over 30 hours on the phone with Blue Cross. Very nasty, leaves me on hold for hours. All providers listed in their directory, when I try to make an appointment I ask if they take Blue Cross Pathway they all say they do but will not touch anything with Pathway on it. Some of the listed doctor's offices stated that this is a thrash plan. They write everything off and do not pay therefore we chose not to accept it.

Pay $607.00 a month and it don't pay nothing until I reach my deductible of $6,300 so I can't afford to use it for anything!! I just don't understand, how they can rob people of their money, and their health, while they just sit back and, and fill their pockets with our monthly payments for coverage and our deductibles when we can't even afford to see a doctor.

Anthem for a multi-billion dollar company has the worst IVR, voice response system I have ever encountered. The system has no logic or intelligence. The worst customer experience. I cannot believe Anthem has not fixed this super low-quality system. I have had better experience with 3rd party offshore folks in India and Manila than Anthem's automated system. I am beginning to think they just do not care.

I've been a member of Anthem Blue Cross of California for about 5 years or more. I live a very healthy lifestyle and visit a naturopathic doctor once a year. My family pays about $1000 a month for insurance and hardly EVER require doctor visits or any medical expenses or prescriptions. But... when we get a routine blood test to check out hormone levels and key health trackers, insurance won't cover it! Unbelievable. I am disguised with this insurance company and the Sick Care model - they have absolutely no interest in a preventative lifestyle! And talking to Customer Service - waiting for hours, very unhelpful. Goodbye Anthem Blue Cross!!! (Thanks for reading!) The current medical model needs to change in the USA if we really want to get healthy as a nation!

I have been with Anthem for 2 yrs. with affordable care. At first yr. 38 a month last yr. increased to 89. I understand that but this yr. it went up from 89 to 355 just because I had a 3000 a yr. increase in pay - I make very little money I receive social security and can only make so much a yr. - so how can they increase my rate that much plus change my deductible from 1000 to 2600. I didn't change plans - I need help here cause I want to file something on Anthem cause this is fraud.

We have health insurance with Anthem for a year. I give them a D- for the year. I can honestly say I have NEVER across the board, experienced worse customer service in my entire life. Every department I dealt with over the year was a marathon to get anything done or completed. Every phone call I repeated my personal information five times. Everyone passes the buck. It is always the customer's problem/fault, never theirs.

After going through all the required steps, therapy, 2 epidural steroid injections, etc., my physician scheduled me for NECESSARY surgery on my back. Surgery was scheduled for 2 months after my last office visit. On the day before my surgery, I was informed that the surgery had not been approved yet. I spoke to a very rude person -- could not understand her name -- they did not have the required approval and could not help me. She suggested I go ahead and pay for the surgery myself and could then be reimbursed once it was approved! I asked her where I was supposed to get the money since I had not been able to work for 9 months! She then proceeded to lie to me, telling me they would be in the office at 8:00 a.m. the next morning and would probably have an answer by then! The reason this was a lie is that their office opens at 7:30 a.m. Pacific Time -- knowing full well I am on Eastern Time!

When Medicare open enrollment began this year for Medicare coverage I decided to go with Anthem Senior Advantage. A few weeks later I changed my mind and wanted to stay with my present Part D. Four weeks later and I am still getting the runaround with trying to dis-enroll from Anthems plan. I call customer service and they tell me I need to fill out a dis-enrollment form which a month later still no form. So I go online and download the form myself and fax it to them 4 times and every time I called to check on the status I was told the form was not filled out right and they will send me another form which never comes. So be informed if you choose Anthem for your Medicare, be prepared for non-existing reliable customer service!

I retired from Anthem and had COBRA dental coverage. I moved house and had my mail redirected. The redirection did not work well and I did not receive the next 2 monthly bills. I could not see a way of paying online. I called the Customer Service center number on the card and was told that I should mail a check along with a note of my new address. I did so, heard nothing in reply but saw that the check had been cashed. More time went by without me receiving a bill. I called again. I was told that my address had not been changed on their system and that my coverage was about to expire. I was told that the address could not be changed over the phone. I asked if there was any way it could be, because I had already sent a written change of address with no success. I was asked to hold "for a moment".

My son required behavioral therapy. The clinic contacted Anthem and told them my copay would be $40 a session. After 5 months of therapy, Anthem said they have dropped all mental health benefits and denied all of my son's therapy sessions leaving me with thousands of dollars that I owe. I also have a friend that has been denied cancer services needed to treat her tumor.

We called to get pre approval for services that client needed. It was approved. We have been filing claims since March 2015 and not ONE PENNY has been paid to date. DO NOT select Anthem as your provider as the people providing you service will NEVER be paid.

I'm writing this review so you will look into your coverage and where to get advice. We have contacted Customer Service, case managers, Appeal Department, Sales, and O.E. with Anthem BlueCross BlueShield Pathway program. I have been with my wife in hospitals for the last two months. She needs minimally invasive cardiac surgery and coronary artery bypass graft. If she can't she will go through hospitalization programs, costing money every day. The out of state, out of network hospital found that she needs this special surgery for her heart.

I was in an accident in which I coded 8 times, had a complete blood transfusion, had my partially amputated leg reattached and arm. It has become a full time job trying to get my medication. I see a pain management clinic monthly where I provide urine samples, have medication accounted for and answer pages and pages of questions. Now my insurance Blue Cross federal plan is making me pay 60 percent of pain med fees. That went from 40 a month to 360 a month. I can't afford it. Why do they intentionally do this to people that play by the rules and need these meds.

I personally or including my family have been enrolled under Anthem or Anthem acquired insurance coverage since 1973. An experience this week has caused me to lodge this review. Having a recent health issue that required a specialist to diagnose, treat and prescribe medications then to have Anthem to cause 60 hour delay before approving filling of order at pharmacy. This is totally ridiculous that some phone farm occupant has the right and power to impact someone's healthcare. If I was the suing type I would find me an attorney that would get me satisfaction.

Went to my Dr. on 7-28-15 for check-up. Was ask by Dr if I wanted to get shingles vaccine. Was told to make sure that my insurance would pay for vaccine before I got it. Went home and called Blue Cross Blue Shield of Florida and was told that since I was over 60 yrs old they would pay for it one time. I also asked if I could get vaccine at Dr's office and it would still be paid and they said it would. Went to Dr 7-30-15 and got vaccine thinking it would be paid for. When Dr bill came, Shingles vaccine was not paid by insurance company. They said vaccine wasn't covered because it was not turned in as preventive or routine. Called and had charge resubmitted as prevented or routine. Bill came the other day and shingles vaccine still not paid.

For the most part I have like my Anthem Blue Cross health insurance, except for the fact that I can only fill my prescriptions at certain pharmacies. Too many times I've not been able to get my meds filled on time because either the pharmacy screwed up on ordering them in a timely manner or because they are out or for some other crazy reason like snow storms hindering timely arrival of meds. I once had to wait a week and a half for my ** patches... a medication that should not abruptly be discontinued. I've had to go to the emergency room several times because the pharmacy doesn't have my meds on time and I'm out and in horrendous pain. I wish that they would allow people to use more pharmacies than just Walmart or Rite Aid.

I've had severe SI Joint Pain for over 6 months now. Both sides. I had physical therapy for it, which I had to do self-pay because insurance wouldn't add any more. I had Bilateral SI Joint injection, which was also diagnostic and confirmed my SI Joint pain. It helped for only 2 weeks, then the pain came back. I can't have any more injections because I'm a diabetic and the steroids really shoot my sugar up high. I've done all conservative treatments. My surgeon says I need the SI joint surgery and will do the IFUSE. BCBS is horrible since they deny the surgery. They say it's medically unnecessary. They think they know me more than I do and more than my surgeon? I'm only 42 and I can't walk, sit, stand, sleep, ride in a car or anything without severe pain, and I lean also. And they think it's not necessary to fix the problem? They want me to be in pain and suffer? And I can't afford to go on disability.

First off let me say that Anthem Blue Cross has caused me more stress and has made my chronic health issues worse. I am so frustrated by the way they treat patients that have chronic auto immune diseases. I would think that they would pay for procedures done by a Medical Doctor in a hospital to make the patient's chronic illnesses better. Oh No, they make a ruling or a decision based on the procedure being experimental. (Mind you I pulled up their qualifications and I met all of them.) However, they will pay for a huge operation that would cost them thousands more. I do not understand their reasoning or thinking. I would think their concern would be for the patient and their health.

My husband has 2 herniated disc in his back, has already had back surgery once, and requires a second back surgery. He has failed every single conservative therapy there is including injections, medications, narcotics, muscle relaxers, physical therapy. He has done it all and has been out of work for 2 1/2 years as a result of this. He has been on a fentanyl patch for months now just to control the pain. His most recent MRI was reviewed by his neurosurgeon in which a decision was made that he needs a second surgery. He requires a lumbar spinal fusion at 36. Not something he wants but is medically necessary given his overall clinical health of his back.

I have been with Anthem for around 2 years. The cost of insurance that no one wants to take has increased every year and, in California, we only have two choice, Anthem or Kaiser. I live over 100 miles from Kaiser so I am left with no choices. Anthem is forced upon us. I was under the impression that marketplace meant options. ObamaCare has not helped me. The 400+ dollars a month is what I could use for a mortgage but without any cap on health insurance costs, that will not be happening. The whole health insurance industry is for profit only. Since when did health become part of big business? It is a shame.

In trying to get one of my patients approved for breast cancer reconstruction, I have been treated by Anthem's preauthorization department in a manner which could ultimately determine the patient's choices and outcome in a negative way. Although Federal Law under the Women's Health and Cancer Rights Act of 1998 guarantees reconstructive surgery after mastectomy, Anthem has made it their business to do their own determinations in covering or not covering these type of procedures. After multiple phone calls to them, and in speaking to multiple representatives about this, I was treated politely, but given inadequate answers to questions I posed to them regarding coverage. While they did indeed approve two of the codes for this particular patient, there was one code which they denied.

I submitted yet another claim, using Anthem's Claim form, as I have done many times. The claim I submitted last week was rejected for "Missing or Incorrect Member ID." Of course, the rejection letter did not include a copy of the form I submitted, with the "missing or incorrect ID" circled, or marked, nor did they reference any form Block or Section (they do have Section numbers on their forms. In addition, there was absolutely no contact information provided, other than "Contact your local Customer Service").

My older husband now age 87 signed up in 2003 for Anthem so I figured out he's paid over $45,000 for what? First off, Anthem doesn't pay in HI for the hospital visits/doctor's visits/pharmacy prescriptions only the measly $20.00 co-pay! It's DEEPLY DISTURBING as I tried to tell my ohana member NOT to keep paying almost $700 every two months since 12 years ago! What is the SENSE of paying for something that you get ZERO benefit so this company named Anthem would get a -* if you had such a category! I could buy a beautiful new car/truck for my husband with the ton of $$ he wasted over the years as I stopped him dead in his tracks to my dismay he really believed that Anthem even the Primary doctor's office thought he had the FREE BCBS insurance not paying out the nose!

I have been on this marketplace policy since Feb 1, 2015. I had to change my medical insurance because the private policy I had with Anthem went up $70 a month and they took away all prescription coverage. In the last year I've been diagnosed with several serious illnesses. Until then I was very healthy. Now I have found out that none of my specialty doctors accept this insurance, only my general practitioner. I can hardly find a doctor for all the services I need. The main problem is the prescriptions. If you run out early, you cannot get your medication. I am currently very ill with possibly my ulcer returning or my gallbladder. I needed my nausea medication, especially since this is a 3 day weekend coming up.

Called 3 times, talked to 4 people, got 3 different answers on whether precert was required for a service. Answered ranges from no to yes and in between (the drug used required precert thru the drug plan). The plain truth is that don't care, were unempathetic, and have no stake in their members, health care choices or outcomes. What a dinky-drink health insurer, probably soon to be swallowed up by their betters due to health care reform.

I went for my annual mammogram which is normally 100% covered. The hospital used their new 3D mammography machine to perform my mammogram. Anthem refused to pay for the mammogram at 100% because the 3D machine is considered "experimental". How in the hell is a machine which gives a clearer picture of breast tissue "experimental"??? I also complained to the hospital, pointing out that they did not tell me that Anthem wouldn't cover the mammogram 100% but they won't waive the difference. And Anthem won't pay the difference.

I've been with Anthem since 1/2015. It's now 8/11/2015. I have yet to receive a correct billing. I'm getting letters threatening cancellation. I've repeatedly called customer service and there is nothing they can do. Some of them can't even make sense of the bills I'm receiving. Those that can recognize that there is a mistake easily but they can't do anything about it or put me in contact with anyone who can. They contact Billing but billing doesn't do anything. I finally got a supervisor. She wasn't from Billing but she promised to get them the information if I gave it to her. I faxed proof of payment, front and back checks, etc. Nothing happened. The letters come from San Antonio TX but the bills come from Carol Stream Il. I can't find a street address or phone for Wellpoint in Carol Stream that does the Billing or San Antonio who send out the threatening letters.

After choosing a plan from the healthcare website, Anthem Healthkeepers Gold Multi State and paying my premium, I tried to find a primary care Dr. After calling 4 offices from the anthem website Dr. search, I was told by each, that they no longer accept Anthem. I called Anthem to figure out why this is happening, they explained that their website was updated weekly and they may not have updated it as of that day. I waited a week and did the same thing. Not able to find an office who accepts this insurance. I compared the list of Dr's I printed the previous week to this one, and nothing had been removed. What good is insurance, if you can't use it. Maybe the premiums I'm paying, are for the free protection they offered me after their site got hacked.

They paid my MRI from the hospital then refused to pay radiologist to read the report. After I insisted that the radiologist was needed to read the report they deemed it all unnecessary then had the hospital in Virginia refund their Anthem paid portion and bill me for everything. This is a year later and have no access to my files since changing employers. Seems very fraudulent to submit payment and deem it covered then decide it was not necessary a year later and have money refunded.

I went to the FEP website to locate a doctor in Henderson NV, 200 doctors came up. I called almost 20 that seem to fit my needs, the information listed, ie: phone number, doctors name, accepting new patients etc. Was outdated, out of every office I called none were accepting new patients. I called Blue Cross directly, was placed on hold for over 15 min. then asked to call another number. I was on hold after fighting the automated system to accept my member number and info it asks repeatedly. I spoke to Katie in Reno Nevada Customer Care, she insulted me, implied that I was lying about the information on the website. She said no one else had ever complained about the Henderson NV doctor information. When I told her I did not like being called a liar, she kept repeating how she didn't say I was a liar but she just didn't believe my story.

I work for a surgeon and my job is to submit predetermination requests for pending surgeries. Anthem has absolutely have to be the worst medical insurance company out there. I do not state this lightly. I mean it. This past year Anthem asked us to begin using their Availity website. When you try to, though, it never works! I decided to go back to mailing predetermination requests to them, but now they want you to call and set up a case first. At that time they give you a reference # for all correspondence. EVERY single fax they provided to me has not worked after multiple tries.

Do not, I repeat DO NOT get Anthem dental insurance. The company I worked for recently change dental insurance companies. And it went all downhill from there. No one informed me or my dentist, that was a 'waiting period' for things like implants, etc. I just got a call from my dentist telling me that Anthem denied covering part of my surgery, that I desperately needed!! Now I'm on the hook for another $950.00!!! Great to know your insurance company has got your back. Anthem wants nothing but your hard earned $$ before they even care to help you out!! A WAITING PERIOD?!?! ARE YOU KIDDING ME?!?! Anthem, you are HORRIBLE!!!

I had Anthem Lumenos HSA for years. Anthem discontinued the plan and auto switched me to Healthkeepers. Cost 300% increase, Deductible 225% increase, Coverage much less and NONE of my doctors that I have had for 20+ years will take this insurance. Anthem Customers service told me to file a complaint and that is all they could do. I should find other insurance. 100% worthless company with 100% worthless customer service. This company cares more about buying out other companies than taking care of their PAYING Customers. SCREW YOU ANTHEM and Blue Cross. Less than Zero Rating.

Filed a grievance about a bill and was completely cut off from contact by email. Can't read their response or send a follow-up. Real great customer service, Anthem! And it's only over a $25 co-pay that should not have been charged. Just plain sad.

If you are insured via Anthem Blue Cross/Blue Shield, then no doubt you can relate. I am 100% healthy, exercise regularly. I shopped around and purchased Anthem GOLD plan back in March 2015. Since that time, I have had one issue after the other. Instead of assigning me to my doctor of 10 years, they assigned me to a homeless shelter doctor. Then denied my wellness claims after my town had an outbreak of HepA. I got the vaccine only to have it denied due to my assigned physician.

They have twice canceled my family's insurance for lack of payment only to find out both times it was a mistake on their end. Both times I wasn't able to get necessary prescriptions filled for days until they corrected their mistake, and numerous doctor appointments were incorrectly denied coverage. I have spent many many hours on the phone dealing with this and am currently 1.5 hours into a call while typing this complaint. Despite having canceled my insurance for lack of payment, they have now confirmed that my account is OVERPAID by $283.80. The last time they incorrectly canceled my family's insurance, my wife was pregnant.

We changed how we pay our premiums to compare how Anthem wanted to process payments (through their online payment plan) but we did not realize it was manual payment month to month vice a bank draft. After 25 days, they cancelled our policy. Just like that. They sent one letter according to them, which we did not receive, according to U.S., and after 17+ years, our policy was cancelled after 25 days or nonpayment, when we did not realize they had not been paid. ** them. I will find another insurer. Obama says they have to insure me and thank God for that.

Called, request change on 06/02/15. On phone about 1 hr. Called numerous times. Finally on 07/06/15 and staying on phone at least 3yrs. 3 hrs. being transferred to wrong department, being told by one person for another to call me back on she never did. She was oriental, soft spoken, very hard to hear and incompetent to say the least. Finally after 2 more people a dropped or disconnected call I called back AGAIN THIRD time. I was fortunate enough to reach Michael ** the most patient, informed and knowledgeable person I've ever talked to at Anthem. Everything I needed was completed.

My policy was cancelled unbeknownst to me. End Result: No enrollment for 6 months due to Obamacare/GA law, and most likely I will pay a Federal Tax Penalty for having no insurance... because I cant sign up for it. What? I was never sent a late payment notice. I was never sent a grace period notification. Their online system does not indicate either were sent. Over numerous calls, they were confused of my termination date. One representative actually stated, pay by phone the late fees and ask for reinstatement. And when I called, I was rejected, and told I would not be able to do this.

My friend has had Bluecross insurance thru ObamaCare... pays $700/a month. Recently found out she has cancer.. Dr. said she needs surgery immediately. Now ObamaCare has canceled her saying she is not a US citizen so Bluecross had cancelled her coverage. She sent s/s card and birth certificate. Now they are saying it will take 7 to 14 days to get reinstated... Not sure if she will make it for 7 days. What makes them think she is not a US citizen.

I switched to my husband's insurance late May after my company had layoffs. Through his company, he is paying $98 bi-weekly, which covers him, myself, and our son... We have PPO. I went to pick up my GENERIC prescription the other day and it was $55.87. I used to pay $10/month!!! Come to find out, our prescription deductible is $5,000!!! I'm so frustrated that we are paying SO MUCH to have insurance, and the coverage is TERRIBLE!!!! Come November with my new job, we are getting the HELL off of this damn insurance. BLUECROSS can SHOVE it.

BC/BS is not paying for some medications that my doctor is trying to prescribe. I am in such severe back pain and they are now telling me my second set of injections must be authorized and it may take up to 3 weeks before I can get authorization. I cannot get the medication I need including a topical cream that's been prescribed. Not only is the pain holding me hostage, but so is the insurance company!!! Please do not use this insurance company!!! We have talked with HR at the company, but I am getting no help as of now. I need prayers for all this pain. I managed to get out of the wheelchair after the first injections. I was so hoping to stop using the cane after this next round.

Doctor ordered an MRI for my injured ankle (in pain, hard to walk), saying most likely need surgery. Literally waited 2 months and then Anthem denied it stating "not medically necessary." My doctor appealed that and they still denied. What is the point of having insurance if you get injured and your insurance company just refuses to pay for anything? Also, I'm no surgeon but I believe an MRI is NECESSARY before I get my ankle sliced open. They will prob deny payment for that as well. What a joke.

The doctor wrote a prescription which wasn't on formulary. Went to Costco to pick it up. I have met my deductibles and annual out of pocket for the year so should be covered at 100%. Costco said nothing posted to my account. Called Anthem and they said I needed to get an authorization from the doctor, then file for reimbursement. Went through the process and was denied. More incorrect stories from Anthem. Refiled again and was denied again. Again different stories from each person at Anthem. And now an appeal. Another 30 days? The joke is on the patient!!??

I am on the third time of submission of a claim to Anthem Blue Cross which should have been paid the first time due to the benefits that I pay for each and every month in the amount of $664.00. Anthem has argued with me, screamed at me at the top of the lungs (to the point where I have to hold the phone all of the way out from my body and still can hear them) just to attempt to get out of paying the claim and have it go toward my deductible (should have no deductible). I feel that they are legalized thieves. And, in fact, have more respect for real thieves who admit to being thieves. How can they be allowed to run a so called professional organization this way?! One really has to wonder!

I started with Anthem a few days before their cyber attack in February 2015. When I tried to register online it took six phone calls to get an account. They originally had the wrong birthday in their system (I was told it was happening to a lot of people due to the breach and resulting glitches). When I gave my correct one I was unable to access and pay my bill. I was then told to enter the erroneous birth date to access the account because they couldn't fix it! In the end, after hours spent on the phone over a period of a week they accused me of supplying them incorrect information--after they told me to access that way (My birthday is ** and the one I was told to use was 12/19/1969--twelve years younger. I didn't think about being suspected of fraud for using it--especially when they told me to do it.).

I've been on the phone with Anthem to dispute a non payment on a claim and I've now been given 1-800-6762583, 1317-488-6000, 1800-331-1476 and now 1-800-203-0584. Still no help. No one recognizes the tax ID of our office the Rendering Dr. NPI or the Internal Provider number on the claim or the remittance number. 5 different people and no one know what they are doing. I believe you should be paying for wasting my time and not my employer. Over 40 minutes with another 15 on hold and NO one knows how to help. Worst Dental company to get information on patients or breakdown of your services.

April 2015 Anthem Blue Cross Blue Shield got the 1st of my monthly Visa payments for Obamacare for promised medical coverage starting June 1, 2015, through Lighthouse Insurance. As of June 18, 2015, I have received NOTHING in the mail, and NOTHING for HOURS AND HOURS of EMERGENCY COMPLAINT phone calls, filling out online forms (worst possible ratings) and NOTHING after repeatedly being promised to talk to the executive office. On June 2 I was given an Anthem Customer Service contact phone number by my broker, Lighthouse Insurance in Irvine, CA.

Anthem makes up new clauses as they see fit that allows them not to pay or not to pay. Lots of my doctors won't take Anthem anymore because of their "policies," fine print and level of reimbursement. In Virginia, it's the only health care policy allowed to operate so I can't get any other insurance (I've looked).

I have had Anthem ever since the Health Insurance Marketplace opened up, and I have not had any problems so far. I recently went to the emergency room and the bill was almost $2000. My cost only ended up being $257. It also helped pay for a big portion of my prescriptions when I left the hospital.

I took the insurance in January 2015. I have used it a few times and after a month or so I get a letter saying all claims are rejected. First I received an EOB with one reason and when I started enquiring they sent me another EOB and changed the reason. I was given this plan keeping into account that my job needs me to move every 6 months to one year. So that I can get covered in any state. But I am fed up now.

I have to say.. ANTHEM Blue Cross, is the absolute worst Insurance company that ever existed! They pay for nothing. Every single one of my current Dr's that I've seen for 5-20 years, dropped them. I was told by all my Drs, that they stopped taking ANTHEM, because they will not reimburse them for anything.. and offer to pay small portion of the actual cost of any procedure. I need to have an endoscopy for problems I'm having with my esophagus. I am having to foot the entire bill of over $1800.00!

We have been paying our monthly statement since starting with Anthem since October 2014. I had retired from my employment in September 2014 and had to switch to COBRA. Our first bill received from Anthem was three weeks late to start with. The bills we receive are always late by two weeks or more and at times there was no credit for payments that have been made. This month they have cancelled us for lack of payment for the month of May. Anthem BC/BS never sent us any statement to respond to and make the payment.

I not only have Anthem as my Insurance, but I have to deal with them on a daily basis as I work in the medical field. Bottom line, ANTHEM PLAYS GAMES! They will DO ANYTHING to get out of paying for anything. I have had to submit claims for my own personal insurance and all Anthem does is go in circles. They have no clear or concise directions on how to submit claims and they always come back at you with something new they require after you have given them every possible document they require.

Beware of Anthem's practice of issuing new policies when given updates by marketplace. Have been canceled once without notice and policy terminated and replaced with new policy because of updates. Premiums were increased because of birthday during one update. Beginning dates do not coincide with letters received from market place. The original application only gets updated, a new one does not get created, but according to Anthem every update is a new application. If 100,000 people were increased the way I was, Anthem would benefit $20,800,000 by the end of the year. All happened because of removal of husband because he started medicare. Have been left without coverage because Anthem interprets things to benefit them and told just to keep paying what Anthem says. Angry, aggravated, disgusted with this company. Going to take an act of congress to correct their ways of gouging people.

Gotta be honest, I am happy with Anthem HealthKeepers. Background: I had an Anthem BCBS individual PPO policy for 14 years. It was damned good insurance -- saw any doctor I wanted, they paid for pretty much anything (but I paid 20% and so on). $300 deductible and $1500 maximum out of pocket. Good insurance. But it was ** expensive. For me and my wife, $1800 per month by 2014. Well, we got tossed unwillingly into Obamacare and our old policies disappeared. With great misgivings, we signed up for a Silver plan with HealthKeepers. Without subsidies it is still less than half the cost of what we had. It has less doctors in the plan but it's a POS so we can go out of plan if absolutely needed.

Have Anthem Blue Cross/Directors Guild of America ins. I have bone on bone at L5-S1. Minuscule disc at L4 L5. I sued Anthem/Directors Guild. Went to mediation. During mediation told by Anthems legal team Anthems' guidelines state experimental procedures are not allowed. Original request for two level artificial disc replacement denied because not FDA approved. During mediation, requested fusion with artificial disc. Anthem legal team said will "expedite", "Put big red X on file." My back surgeon's surgical scheduler received approval code. Booked surgery. Went to hospital to register yesterday, May 15, 2015. Was told surgery was denied. Help me please. Pain meds almost killed me. Unconscious, Dec 2014- Jan 4, 2015 in ICU. HELP.

August 2014 I was without health coverage for myself and my children. I went through the state to attain original Medicaid and was only told that I would be able to get into some other form of an insurance program. I was on Medicaid until November. When November came I received a statement stating that I would be covered by Anthem Blue Cross Blue Shield. I was very confused because I kept receiving additional letters from Anthem but yet had not received an insurance card or any other form of communication from them in regards to an actual policy number. When I utilized the service the very first time based on the letter that I was given told that I can represent it to obtain coverage or services and not be charged I was then charged an additional fee at the doctors office. According to their coverage I was not supposed to be paying any out of pocket expenses.

Company telling us that we can no longer get our prescriptions at local pharmacy. We must now order all through the mail. How is it legal for an insurance company to dictate where and how a patient receives their meds? It's a bunch of BS!

Very angry "loyal consumer" about the rate increase. It's almost like the company waited for everyone to sign up, and then throw a surprise. I'm guessing this was all in the "hidden" plans anyways. I will sign every petition to not let this company take advantage of its "loyal consumer."

Anthem would not allow me to set up auto-pay and claimed I was late when I was not, and then claimed I did not pay at all even though they refunded me the payment they said I did not make. When I checked with the affordable care market place, they said Anthem continued to accept and keep the monthly goverment supplement of $340 a month, even while denying that I was covered. This seems like fraud to me. They say I will have to wait until the next open enrollment period, which leaves me very nervous about the coming months healthwise. Anthem continues to refuse to talk to me or my independent insurance agent about this problem.

On 10/31/13, my hubby had ankle surgery. Knowing he'd be out of work for 4 months, we switched him from his employer's PPO health coverage with Blue Shield to my employer's PPO with Anthem effective 1/1/14. Mid-way through 2014, we started receiving EOBs from Blue Shield (it turns out that his employer requires him to carry ins through them and had registered him for Blue Shield's high deductible plan as Primary, even though we had him fully covered under my employer's plan). I explained the situation to the docs, his employer, Anthem and Blue Shield. Anthem agreed to pay as secondary once Blue Shield processed the claims as primary. Anthem even approved 2 extensions of physical therapy for my husband.

I enrolled - or at least I believed that I had - in an Anthem plan in November, 2014. I did not receive any plan information or identification cards or invoices by November 30. I called Anthem - be patient, I was told. Two more calls in December - I was told the same thing. By December 30, 2014, I still had received nothing, so I called Anthem again - I was told that I was NOT enrolled because Anthem had not received an enrollment from the the Federal Marketplace. So we have a three-way phone conversation (Anthem, Marketplace and me) and the Marketplace tells me my application was "stalled," but if I write the application ID on my check, I can still have coverage for the month of January, 2015.

Two years ago our 17-yr-old son went to a wilderness program. From there he went to a residential treatment center. We began the claim process about 6 months after he started this treatment. The insurance we have with Anthem is an individual policy. Our claim was originally denied by Anthem. I enlisted the help of a company to help me with the claim. This company seemed competent. We continued the claim process even submitting an appeal to our state insurance department. All of these claims/appeals were denied. I was told suing Anthem was the only option. So I took all of my documents to an attorney. He reviewed our case and came back saying he did not recommend pursuing this as he could not see a good outcome.

I took out a med. insurance policy through Covered California, and was very happy to have the benefits I was receiving for the cost I was paying for it. I tried to enroll in an auto pay, so that my premium would come out of my bank account every month and I wouldn't have to worry about making my payment on time... because truthfully I'm terrible at that. Since I've had medical coverage with Anthem, I still do not have an auto pay account set up, even though I have 4-5 confirmation letters, and voice mails assuring me that I do. And let me just say, 4-5 times is being generous!! It's actually probably closer to 6-8 times that I've tried to set up an auto pay account!!

I would like to express how utterly furious I am with this company. I have only had it for about 6 months, and I do not have a single good experience with it. To start, somehow it started and terminated my insurance on the exact same day. Make sense to you? Me neither. I didn't find out about this (since I had an insurance card) until I tried to pick up a prescription and couldn't. So instead of spending the day before Thanksgiving prepping food, I got to spend all day on hold with the "customer service." It literally took the entire day to resolve, and I had to get my company's health care representative involved to even get anywhere, because everyone I spoke to claimed to have no record of me (even though I had a card!).

As an in-network provider in mental health services I am responsible for contacting customer service to ascertain outpatient mental health benefits for prospective clients. The average length of time in the Anthem system is not less than forty minutes. I am expected to sustain robot driven transfers to varied divisions, none of whom can answer basic eligibility questions. Apologies are effusive but customer service rep training non-existent. Denied claims typically do not identify denial explanations as was once the custom, calls are always routed overseas to untrained script dependent call center employees. I have yet to encounter a customer service rep who could access a scanned denied claim to make sense of a denial.

I have a had billing issues with Anthem since I started with them in 2008. In 2015, things have taken a serious turn for the worst. They have tried to revoke my wife's coverage despite being up to date on my her payments. They have taken hundreds of dollars from me which they cannot account for!!! Because of my extensive health issues, I am forced to use this horrible company. I wish they was another option.

It is quite understandable that due to the new healthcare laws coupled with the breach in their member accounts privacy - Anthem is having an extremely HARD time keeping up. However, I have called Anthem every month since February at least two times a week, having been put on hold with no interruption or courtesy check for 45 minutes and my issue(s) have still been left unresolved. All I am trying to do is pay my bill.

I have spent hours trying to get my insurance taken care of---I have been given the wrong information, told I would be called back and never received a word--today I received five pieces of mail from Anthem--2 different insurance cards, a refund check for last month's payment, a letter changing my PCP, a bill requesting payment with the incorrect information. Unbelievable!!! I have been told I had coverage--check my account online--ask questions and no one can answer them.

Okay healthcare was supposed to be if you were sick and had insurance you were covered ."Wrong." My premium is 750 a month and I spent 500 deductible and the only people who benefits is the doctor hospital and insurance company. They will not cover my treatment. This is a quality of life issue - I have chronic hepatitis c. What is wrong with this picture. I am no better off than when I didn't have insurance.

Anthem has a HRA ($650) that if you don't use all of it rolls over to the next year. For some reason Anthem will not roll over our balance ($800). Gives me all types of excuses and dates that they never follow through on. This is our money roll it over!

Concurrent with data breach started getting deluged with calls from obviously non-USA numbers wanting to sell drugs and other medical items. After spending hours on hold for the "identity protection" company, they immediately transferred me to Anthem member services where a totally disinterested and unconcerned woman told me that they weren't interested because the only information they released were social security numbers, dates of birth, and names. That is certainly reassuring. Why would anyone trust a company that Anthem selects to "protect their identity"?

I am contracted with Anthem HealthKeepers. I have not been paid for services for a serious patient with a track, and on a ventilator. I contacted the Anthem representative ** who want to settle the amount owed out of contract. I provided the nurses and the service, the family is satisfied with the services, no complaints with service since started in 2010. Now Anthem is refusing to pay since October 2014, is cancelling contract on 04/01/205 and want to settle instead of paying the amount owed.

My dental insurance was terminated due to a missing payment. After countless hours talking on the telephone, and different people saying totally different things, I gave up. In a few month I have decided to take a risk and sent a check which they cashed, and it appeared that I was in good standing if I catch up with the rest of my payments, which I gladly did and made an appointment with a doctor. Only to my embarrassment the doctor said I have no dental insurance. After countless hours talking to them again, they have decided they never should of taken my money after my account was cancelled. They returned some of it, but not all, saying they applied to some previous months.

My doctor prescribed three different medicines, nasal spray, decongestant, and sleep aid, none were covered. Name brand or generic, they would not cover any. When does the insurance company get to decide what medicine I take? Apparently, there is a list of approved medicines, and none were on it.

My family is double covered with mine being the primary which pays at 90%, Anthem which is my wife's keeps throwing this co-insurance back on us stating that every time a balance is left after mine has paid and paid a lot at that. My insurance pays the largest portion, no questions asked and with the small remainder Anthem still ** and passes the cost to us on top of our premiums. I will NOT be renewing Anthem next year, I can't do any worse by throwing darts blindfolded at a list of insurers in the dark and in heavy winds! WE HATE ANTHEM!!!

I keep getting these "Notice of Intent to Non-Renew Due to Non-Payment" even though my payments are made and cashed by Anthem before the due date. Last month, my check was cashed and cleared on February 27 yet on March 1 they sent me the notice anyway. This had been going on for some time now and I can only imagine how many other people get these notices. That's a lot of stamps and prints to send out to people. Shouldn't the premium dollars I send every month go towards my healthcare and not towards this 3 pages notice? Shouldn't their billing system post payment to my account the moment the check is received and processed?

I scheduled my 12 year old son's physical months ago and 2 days before his appointment, his doctor's office, who has been his doctor since birth with this same insurance, called to inform me that we had to get a written authorization or Anthem would not pay for it! What? Seriously? For a physical exam and vaccinations which were covered last year? And our rates are going up 12% this month for what? Less coverage, even though we have a PPO? So, my husband is actually on the phone with Anthem and our doctor's office (2 phones at the same time - no kidding) for 2 hours now trying to get an approval from Anthem. He is still on the phone as I write this!!! This is INSANE!!! Did Obama care really improve things for the hard working people who have been paying outrageous premiums all along? And now we are denied coverage and are paying more!!!!! Arrgghhhhh! There should be a class action suit filed. I'm in.

Failed to honor coverage and payment multiple times, for bizarre and outrageous reasons. Then, after admitting they'd allowed a massive breach of customer data, and failed to encrypt or protect our personal info, Anthem's auto payment system failed, they failed to bill us regularly, claiming our policy was going through changes, told us to wait, and then cancelled our policy and refused to reinstate. I am an Inc 500 CEO, fully willing and able to pay my bills. Their marketing department called us once a week even after we asked to be placed on the do not call list, but their billing department didn't have the brains or courtesy to simply call us and let us know payment was due. They were rude and insolent when I tried to resolve it. Anthem is Total. Complete. Failure.

First my app was lost a total of (6) six times, from November to the end of Jan. My starting effective date was Dec. 1st 2015. I didn't receive any info from them ever about my policy, only member id cards on Feb 6th 2015. Then on Feb 5th sat down with our agent and she told me of another plan that would be a lot more beneficial to me and said she would switch it over. After calling her numerous times and finding out it wasn't done, she finally called me on March 4th 2015, and said that Anthem would not change anything after 30 days which would have technically been Jan 1.

I had a dental plan with Anthem for 2014 and up to now (March 2015). They don't pay out on claims as advertised. I have gone to the same "in-network" provider, and when Anthem didn't outright deny my claims for dental services, they would pay them at the much lower "out-of-network" rate. Their billing and claims departments evidently reside on different planets and are unable to communicate with each other as well. I had claims denied because my coverage had been terminated for non-payment of premiums, even though I always paid my premiums in full and on time. In 15 months, I spent well over $1000 more than I would have spent if I had no dental plan at all. Please do not give your money to this extraordinarily incompetent organization with inconsistent and deplorable service. Your best bet is to ask the staff at your dentist's office which plan they think is the best.

Covered by Anthem Blue Cross in 2014. Tried several times over the phone to pay my January 2015 bill, but Anthem refused the payment. Received bill dated 1/31/15 for 1/1/15 - 3/1/15. Mailed check 2/2/15, cashed by Anthem 2/10/15. Premium was refund with check dated 2/17/15 -"contract cancelled". Did a little research as I thought I had a three month grace period mandated by the ACA. Here is what I found: "This grace period applies after the individual has paid at least one month’s premium within the benefit year." My two cents - I believe Anthem refused my January payment in order to cancel my health coverage purchased on the Exchange - their lawyers found a loop hole.

My Anthem plan requires me to use in-network providers to get the best rates. The only in-network ambulance service listed on Anthem's website for Gary, Indiana is in Hammond, 13 miles away. However, the dispatcher for that ambulance service (the Hammond Fire Department) says it does not serve Gary! I'm eagerly awaiting Anthem's explanation for how I can use an in-network provider that doesn't cover my community, and the state consumer affairs division opinion on whether it's legal for Anthem to charge out-of-network rates if it doesn't offer an in-network provider.

I always check my deductibles and max out of pocket max. They were always 4500 deductible 4500 and out of pocket 6450 on website. So I thought I met everything and was going to order my drugs through Express Drugs. They said I still had 2000 plus deductible to be met. According to Anthem now we have to meet a 9000 dollar deductible now. I guess now there was hidden language in fine print. The plan was sold as 4500 dollar deductible out of pocket 6450. I even have an insurance card that states so. Also I saved one of their web pages with the old values. Which of course has all been changed. I guess it’s all a big understanding. Of course I cannot change plan now because of deadline.

Spent 45 min on the phone with all the automated service trying to get a hold of someone to help me. Was calling because authorisation for my son's diabetic appt was denied. He has been going to the same clinic since he was first diagnosed at 18 months old and is now 18 and he has always been approved in the past but now they are telling me he is denied because we are out of network even though nothing has changed. I am extremely unhappy with this insurance. We also keep receiving bills for services that they will not pay. Including my son's flu shot. This is ridiculous! This insurance is a joke!

Anthem is pretending this is an account, but I have a card issued by them. They want me to start another account and be without ins. until March; also pay another sign-up fee.

My personal info and millions of others' info has been hacked and Anthem is responsible for the security of our information. They are not proactive enough, when your security is vulnerable to hackers.

Anthem is paying for the HACKER ATTACK on the backs of Seniors. Healthcare companies will spend a lot of money to upgrade security systems over the next three to six months. The total cost of Anthem's breach likely will be significant. When retailer Target Corp. suffered a data breach affecting 70 million customers last year, it reported spending $148 million in a single quarter to cover legal fees, forensics and other expenses. That was only partly offset with a $38 million payout from its insurance policy.

Anthem said they sent a letter on 12/18/2014 relaying how to pay for my policy set to begin 1/1/2015. There was no document sent with explanation of coverage details. I received no information regarding finalizing my healthcare policy and Anthem cancelled my policy 1/1/2015. I've spent weeks tracking a human down who said "re-enroll, your policy was cancelled." You're supposed to be given 90 days to pay for the insurance and I was given less than 10 days by their records of sending an UN received bill over Christmas. Obamacare doesn't allow me to re-enroll and I'm still uninsured.

Everyone needs so to be very careful with Anthem. I signed up for coverage with Anthem in October 2014 with a January 1, 2015 start date and they said someone would get in touch with me so I could make my first premium payment. In November I still had not heard from anyone so I called. They said I couldn't make my payment because it was still pending. I call back in December and was told the same thing. Called again in December and was told the same thing. Finally called on December 31 and they told me the same thing.

I was a member of Anthem Blue Cross in good standing, I paid our bills for me, my husband and daughter every month. My husband is self employed, I’m a stay at home mom. Anthem DUMPED us off their roles anyway- for no reason. Blaming a "Computer Glitch". They are claiming they refunded my January payment, but of course nothing has arrived. I am too angry to give further details, but am going to explore a CLASS ACTION LAWSUIT- I know I’m not the only one. This company is out of control. IF anything- ANYTHING, happens to my family- while we aren’t covered (I enrolled Blue Shield yesterday - the 2nd), after finding out about Anthem's despicable practices on Saturday, 1/31/15 and we are not covered then I consider them morally and financially responsible.

My son had an annual physical and was required an immunization. After years of having shots and annual physicals, suddenly now Anthem is not covering an immunization that is required in order to be enrolled in school. The fee for the immunization is $193.00. The physical took place in August of 2014 and now in January of 2015, I just get a bill where they have denied the claim.