Anthem Reviews

I keep getting junk fliers from this company, trying to sell me their product. Calling them, to get off their mailing list is nearly an impossible task. In fact, when I finally got through to someone and I asked to have them contact their marketing department (on my behalf) or the vendor who mails these out, to get me removed, they hung up on me. Beyond frustrating. Yes, I know I could and do rip these up and pitch, but I would prefer to not be bothered.

Extremely disappointed with Anthem Blue Cross Blue Shield. I pay nearly $200 a week through my employer, yet essential medications and treatments are consistently denied or delayed. The prior authorization process feels intentionally difficult, and getting clear answers is nearly impossible. For the amount paid, the level of coverage and customer support is unacceptable. I expected reliability and support from a major insurer, but instead I’ve experienced frustration, stress, and lack of access to necessary care. I would not recommend this plan to anyone who actually needs consistent medical coverage.

Worst insurance ever!! I pay so much and they don't cover the medications I need. The worst part they hide behind a make shift prescription provider Archimedes. Who pretty much are there to say yes that's not covered sorry and Anthem doesn't have to deal with you.

I pay almost $2000 per month for 2 people. I have a cancer procedure scheduled tomorrow that my doctor notified Anthem about 10 days ago. Still waiting for authorization. A woman who speaks broken English is trying to tell me they only got the request yesterday and it will take 15 days. These people are truly corrupt and evil. I would avoid Anthem at all costs. In Indiana we have nobody to advocate for us. The Insurance commissioner is obviously on their side.

Don't get Anthem Blue Cross Blue Shield, or any Blue Cross Blue Shield insurance. They are the worst company in insurance. Don't cover most of the claims that have been submitted, stating that once you reach your deductible they will start paying their part even in network. Then they start deciding that they won't covered the needed medication, changing so many things around that you get sick from the things that they will cover. My money isn't good enough for you. Open enrollment can't happen fast enough.

Trying to reinstate your policy? Good luck. Took me multiple phone calls to even talk to an actual representative instead of the AI bull they've instated to be more "cost efficient" just to be charged the incorrect amount, have to wait for a REFUND through a CHECK IN THE MAIL, and be subjected to another 1 hour phone call to figure out why my policy is still inactive. Takes them an hour for the enrollment team to answer any questions for the representative on the line but takes less than 5 minutes to take my money. I work in customer service so believe me when I say I understand it is difficult to be a representative but continuously saying sorry isn't enough and is frankly patronizing. Invest in training your people to do their job effectively. DO BETTER ANTHEM.

Our plan is in my wife's name and have not received our March or April bills then you try calling and have to do this run around with this AI crap.

My doctor prescribed medication for me on the 7th. On the 14th, the pharmacy, Caremark, informs me that there is a problem with prior authorization. I have had surgery for this neck issue and have been receiving medication for over a year and a half. What does prior authorization have to do with any of this? Why does it take a week for me to be notified?

This is the worst insurance to have. I've used their find care online assistance. Only to find in network providers or specialist. Only to get told by Anthem after trusting the site that I visited a out of network provider or specialist. Then I'm stuck with major cost. Also a place called Verisola Inc showed up on my online statement. I've never been to this place. The bill was 2,000$ I contacted anthem fraud dept. No feedback on the situation. I received a 1095A that had high premium amounts. Which caused me to owe 2000$ to the IRS this year.

If I could give negative stars I would. I have CANCER!!! I've been denied 3 times for the medically necessary surgery to remove it. The peer Dr. Jirair B. ** a 70+ year old fertility specialist, has a history of denying hysterectomies, doesn't listen to his patients, makes women feel ashamed of their bodes, is worthless! How does this man get a say about my health?? How does he get the right to say that a procedure that would remove cancer from my body is not medically necessary?

I am extremely frustrated with my experience navigating prescription coverage through SISC Anthem Blue Cross, particularly as a patient with a serious autoimmune condition. I was diagnosed with psoriasis and psoriatic arthritis and prescribed Skyrizi over 7 weeks ago. Since then, my treatment has been significantly delayed due to repeated prior authorization issues—twice my authorization was cancelled without any communication to my provider explaining why. We later learned that the request needed to be submitted first through Integrity Pharmaceutical Advisors (IPA) before it could even be considered by Anthem.

This is the worst insurance I’ve ever seen. They cover nothing on medical cost and prescriptions. They deny any kind of request that you sent out. The cost is ridiculous on prescriptions on my insulin is $390 for a three month supply. I can buy it with no prescription at Walmart for $24 a month out-of-pocket with no insurance. They tier one medication which is generic is $20, tier two supposed to be $30. They stated that my Antoine was a tier 2, but it cost me $309 and nobody at their customer service can tell me why. Even the agents don’t know why and can’t get any kind of clarification.

This is a great company to work with if your ability to choose means nothing to you. If you are ready to be nothing other than a slab of meat in your own health journey this is great. If you value your life and your employer has this insurance company get another job.

Very overpriced. Overcharged the wife and I $164 each per month for drug coverage when our meds were only Tier one (less expensive generic meds). We contacted them and they said a refund was due but never paid. We found coverage from WellCare for $5 per month and we don’t pay anything now for meds. Anthem is a rip….

Wow, my company switched our health insurance to Anthem and now I pay for every allergy appointment. Where when we had United healthcare, they would cover our healthcare visits.

This has been, without question, the worst insurance company I’ve ever dealt with. I paid $300 a month, and nothing was covered, not even basic preventative services that they make it seem like you’ll receive when you’re researching their plans. Their marketing is misleading, their coverage is nonexistent, and their customer service is completely unhelpful. Every time I reached out, I was given the same generic information that’s already on their website, with no real answers and no solutions. It feels like just another example of a broken, corrupt system where you pay in and get absolutely nothing back. Save your time, your money, and your sanity. I wouldn’t recommend this insurance to anyone.

I have been an Anthem Blue Cross member under a Small Group PPO plan, and I am writing this review because I have exhausted every internal option available to me and I want other patients to know what they may be walking into. I have a serious, documented, and worsening cardiac condition stemming from a COVID-19 centric-cause. My cardiologist — who I had been seeing for over a year and who is one of a small handful of specialists in the world with expertise in COVID-related cardiac conditions — practices at a UCLA-affiliated facility in West Los Angeles. Because of the facility’s billing designation, every visit is coded as a hospital outpatient encounter rather than a standard specialist visit. The result: approximately $500 out of pocket per visit, every time, regardless of how routine the appointment.

Oh my god... I have never had a worse experience with an insurance company. They deny EVERYTHING. My entire claims page is filled with denials. Every little thing gets held up for months at a time as claims need to be submitted over and over for weird reasons with often 1+month processing times. The customer support is also terrible, if you use the "message center" they usually just copy and paste generic messages which don't relate at all to your question. And you can't reply. Of course you can try to call, but good luck getting someone competent. I know they don't read these reviews but I just need to vent...

Can we please make a "zero stars" option for this company. When trying to contact customer support, they just hang up on you. They will send you letters in the mail but won't actually speak to you regarding the inaccuracies of their letter. Obviously if the Georgia Insurance Commissioner is going after this company, you should stay avoid them at all costs.

They don't offer a 0!! If you want to be tied up with a bot all day use these worthless lazy people. For the price you pay for coverage you would think they would have live people to talk to; but no, their bots tie you up for hours and then hang up on you. You literally cannot find a number anywhere to talk to a live person... unless you want "chat" on the computer. No offer to a live person, ask for a representative with the bot and you are COMPLETLY ignored!!

Would never recommend to anyone. They cover very little, whether you have the high deductible plan or not. We have had multiple plans with them and have swam in medical debt ever since. I have never had so much medical debt in my life!

My 5 year old got very sick so I took him to his pediatrician because his fever lingered for several days. After being asked if I wanted a covid and flu test, I said yes, this has been going on nearly a week. Not to my surprise my son tested positive for the flu. Dr said nothing can be done, just got to let it run its course. Then I get the bill. The office visit is $295, the lab $60 and another lab for $100. My cost = $186.05.

My husband and I can no longer go to all our physicians at Mount Sinai due to Anthem's refusal to negotiate fairly with one of the best hospitals in New York. This is significantly disrupting coordination of care.

This company should be ashamed of itself .. It starts with management because any decent human wouldn't allow their customer service team to behave this way .. I was helping my brother who has multiple sclerosis. He needed a letter from the company. We were transferred over five times and even hung up on without even explaining the reason.

Waiting on hold for 40 minutes and counting. First rep to answer the correct customer service number has placed me on hold for someone who can help me, as she, Lolita, only works with HMOs. What a scam.

Anthem customer service is worthless.... Every time I call (and I am not a sick person)... I am on the phone for 45 minutes.. The reps do not know what they are doing nor do they understand English nor will they transfer you to a supervisor even after asking 10 times.

At the start of the 2026, Jan. 2, Anthem charge $509.53 on my credit card on file for a premium on a plan that I did not enroll to. The following business day, Jan. 5, Anthem charge my credit card again for $425.78. This is the premium for the plan that I enrolled for 2026. In January 6, Anthem charge my credit card again for $425.78. I called their customer and complained about the excessive charging and the lady that I talked to said that I have to call the healthcare marketplace to give them an advice to cancel the plan that I did not enroll to.

Anthem drastically reduced grocery and over-the-counter allowances and removed Silver Sneakers. Now there is no gym benefits program at all. And then had the nerve to try to schedule an in home preventative medical exam visit with me. I DO NOT need in home medical visits. Which is a completely useless service for me, at this point in my life. I can to go to my doctor's office on my own. I WILL DEFINITELY find another insurance provider for the upcoming year.

My plan was sold to Anthem by IU Health and have had Anthem for about a month and they denied everything and not even following Medicare guidelines. Stay away from this company. You have lots of options out there.

Worst customer service and the worst at having policy holders jumping through hoops to get authorizations. Also assign random doctors as PCP without informing patient who their doctor is. Save the frustration and do not use this company.