Anthem Reviews

Anthem's phone service is absolutely terrible! Several occasions I have called to have benefit questions answered or to solve some issue. And it's always, the same, I'm on hold and told they may have to transfer me, only to be disconnected after about half an hour on hold. Usually I'm on hold for more than 40 minutes. So on some rare occasions, I'm on hold only for 20 minutes, but usually disconnected somewhere. Their phone system never gets you to the right person and is not easy to navigate. Someone needs to discuss this with them.

My wife had an office visit after her neck surgery from the same surgeon who performs the surgery. The office visit, Cervical X-ray and all other payments are denied by Anthem to Indian Spine Surgery. My wife has a GOLD Anthem program that cost approx. $941 per month. Unfortunately, I know the ultimate goal of these insurance companies are to deny the claims than to pay for it to increase profitability.

My son Chris has been on Aetna ppo from United Airlines from Jan1st till now. Out of the blue the Rawlings company who works for Aetna says my son has another bcbs anthem policy. They have taken all their money back and left my son to pay a 986.00$ bill. He claims he never got another policy. I had bcbs of Illinois in 2013. Then United changed the ppo to Aetna. My 2 sons and husband and myself are on this policy. At first I thought that it was a mistake and the hospital bill our old insurance. But Daniel at the Rawlings company said it was another bcbs anthem plan. Chris has no other plan.

ANTHEM CUSTOMER SERVICE: OVER-PROMISE/UNDER-DELIVER!!! BEST BET? AVOID ANTHEM ALTOGETHER. This is the second hellish month I've had with Anthem giving me misinformation, incomplete information, pieces of information, false information - AND the Anthem website is false. My primary care doctor (like many in our area) has not taken Anthem insurance for 15 years due to the horrible rate payment. Anthems website shows my primary care doc of 6 years is IN NETWORK. He is NOT. My former doc says that if it's in the Exchange, Anthem pays less than Medicare for services. The CEO is getting fatter.

The Anthem BCBS website does not operate properly. I have sent numerous emails to Anthem all pertaining to the poor search function feature in their website, all to no avail. It's like this company just doesn't care and, unfortunately, with Obamacare they have even less reason to do a good job. My plan (a silver plan) was changed on me effective 1/1/15. I was under the impression that it was mostly a name change with some minor adjustments to our co-pays (which, by the way, are never applied correctly but that's for another review). I decided to confirm that all of our doctors were still in network because of the plan change. We had an unpleasant experience last year when my husband went to his prior doctor for a physical and we got smacked with a $300 bill because the doctor turned out to not be "in network." Personally, that doctor should have known whether he was in network prior to seeing my husband but that is another issue. It is critically important to only see doctors that are in network or you will pay a huge fee.

We needed to add our 16-year-old daughter to our policy in October, 2014 due to a change in qualification with her previous insurance. I called Anthem, our health insurance provider, and they e-mailed paperwork. My husband signed the papers and sent the forms in. We received a letter stating we needed to sign the signature page. On October 17th, my husband resigned the form and faxed it back. A couple of weeks later I called the company to check the status and they still said they didn't receive the signature. At that point we resent the form. A week later there was still no change, so I spoke with the same representative who had us e-mail the form to him. I spoke with him several times during the next couple of weeks and he said it was waiting on approval from underwriting.

I have had Anthem Blue Cross for at least 20 years. I have an individual policy because I was self employed & now retired. We have spent 4 or 5 months of the year out of state at another vacation home we own for years. We have always been covered when going to a Dr. there. My wife & I just found out (after calling Anthem since August) that the services we have received out of state this year were denied because Anthem will only cover emergency services or urgent care services received anywhere but California. We are now stuck with large billings that we thought would be covered. We called Anthem & they kept saying that they needed to reprocess these, when all along they knew that they wouldn't be covered! Now what do we do if we get sick when we are out of state for those months. We were told that this is not Anthem's fault, but it's because of the "Affordable Care Act". This makes me so angry. What can we do. We are paying so much for the premium & so much for deductible & out of pocket, it's like we have no insurance. So much for "everyone will have insurance coverage." Yeah, if you never get sick outside of your state!

Anthem Healthkeepers Virginia is the worst insurance company in the world. My 83 year old mother had Medicare and Virginia Medicaid. In July of 2013 everything was switch over to Anthem Healthkeepers Virginia (Coordinated Health Care) because of Obamacare. She was not given a choice. In March of 2014 she was diagnosed with lung cancer and required radiation treatments. Prior to her getting cancer, she never got a bill form any doctor or hospital. Now she is getting hit with a bunch of bills because Anthem keeps denying claims.

Karleah answered my call. She was very rude and disrespectful. I requested a supervisor and she transferred me to an automated system that requested a extension and then the line hung up. I called back and was placed on hold over 17 minutes just to be told again I have the wrong number. This is by far the worst customer service received and even when I called again for a third time Nancy was just as rude and nobody seems to know where a supervisor is at except in a meeting. Every time I call it is the same answer, how does anybody operate a business when there are never supervisor is available. A lot of problems can be resolved at the lowest level possible but there was no resolve to my concerns.

When I first enrolled in Anthem Covered CA in December of 2013, I had decent group insurance through Anthem. Unfortunately, the premiums were due to increase substantially, so I decided to switch to Anthem Covered CA. I followed the website links to "find network doctors," and found both my primary care and OB-GYN on the list for my zip code. Unfortunately, that was a lie. Neither doctors were in the network, something I didn't discover until I showed up for an appointment with my primary care doctor in February. My doctor told me it was a bait-and-switch and that he'd heard there was a class action lawsuit in place. I later learned that he was right, as the local news in my area broadcast information about this lawsuit in November 2014.

I was having acute problems with my asthma and my doctor prescribed prednisone. I completed one course of the medication with little improvement, so my doctor prescribed a second round at a higher dose. When I presented the prescription to my local pharmacy Anthem refused to pay for the medication, stating it was "too soon to refill the medication," as I had completed the prior course of medication as prescribed and had a new prescription for a different dose. How can a health insurance company refuse to fill this? What do I pay my premiums for? I paid for the medication out of pocket with no help from my health insurance company. After all, I really needed to keep breathing.

My husband and I had Humana Insurance for many years... had to change to Anthem when Obamacare began. We are both very healthy, and have had very minimal use of our Health insurance.... wellness visits, etc. only. I am 64 and he is 54. Until this year, my husband had never been hospitalized for anything. He had a perforated bowel in September that was extremely painful and sudden, and I took him straight to the emergency room of Ephraim McDowell Hospital in Danville KY. He was admitted through the emergency room, in terrible pain. Result was a partial colon removal, with a temporary colostomy.

Anthem notified my wife that our PPO plan would no longer be offered as of July 1, 2014. Anthem provided a phone number to call to purchase a replacement plan. My wife called and was offered several options with varying levels of deductibles, out-of-pocket maximums, and premiums. She went over the options with me and we chose the "silver" plan. At no time was the term "HMO" mentioned. We would have NEVER considered purchasing HMO insurance. There was no discussion of out-of network benefits (which there are NONE). Four months later, my wife has lymphoma and we are paying out of pocket for all her oncology care. Her oncologist participates with Anthem. We have Anthem insurance (or so we thought, until the "Healthkeepers" insurance cards came in the mail). I spent many hours on the phone with Anthem and got nowhere. I am a physician and understand insurance issues more than most. If Anthem continues to refuse to cover my wife's oncology care, we will file a lawsuit.

Received a letter on 10/27/14 that my policy was no longer available, would be canceled 10/31 & that I would be switched to new policy. I paid my annual deductible and now with 6 weeks left in the calendar year I have been informed that my deductible is $2500 with the new policy however, I'll be switched to another policy on Jan 1 with another $2500 deductible. I received no notice of a deductible increase and now I have been informed by doc of a mass which will require additional testing & surgery, thanks for the $5000 deductible in a matter of 2 months. How can this company get away with changing an individual policy end-year without rolling over the deductible? This is not the policy I signed up for and now that I need coverage more than ever, not getting it. Very disappointed in insurance Companies being able to terminate a person's policy mid year. Who's to stop them from continually doing this to people all the time?

My 2013 providers' bill have not been paid to date i.e end of 2014. I have been calling the Anthem almost every week and each time I get a different person. I have been enrolled in medicare advantage plan. Some uneducated and possibly stupid person dis-enrolled me from the plan even though they were getting my premium through medicare. That person does not understand simple rule of medicare that once a person is enrolled cannot be dis-enrolled until the following January by either party. I have been struggling since 2013 to get my providers paid by calling Anthem every week because the providers legitimately asking me to pay for their services. This company probably pay employees minimum wage, therefore, gets only intellectually challenged people who lacks understanding of simple rule written in English language by Medicare. After almost a year of hassling with them, I absolutely came to hate this company. Why OBAMA care did not get rid of all these cheating insurance companies? Because the politicians have been playing games with our health for decades and this will continue.

In May 2014, took on this insurance - was never ill. But 3 of my doctors, therapist, regular doctor, were in network. They told me Mather and stony brook also were in network. I got sick with a emergency in august, brought to er and Mather, they thought I was having a heart attack, and had a pulmonary issue. They put me on blood thinners, I was sedated, they wanted to keep me at Mather for 2 days. It was the weekend. On Monday the 18th of august I was taken to stony brook hospital. The cardio doctors did all the test there on my heart. I have a virus, and after 2 cat scans on my lungs there were spots, they kept me on blood thinners. All of this was emergency, they saved my life. This company, Anthem won't pay stony brook or the doctors, saying this was not an emergency. I am home not working on a lot of medicine, going to therapist for empire is stressing me. I am going to sue them, these people deserve to be paid. Who can I get in touch with to start a lawsuit.

I have had group health coverage through my employer with Anthem Blue Cross since 1999. I have been told that my plan is being "forcibly" changed to "Obamacare". I will lose my doctors (as they do not accept Obamacare) and my employer is being forced to pay greater premiums. What can I do to contest and/or appeal this forced change to my insurance plan?!

I canceled the medical insurance policy back in May 2014 since it was only effective in my previous state. I did it thru their website. It was confused with another, already cancelled policy (**). They continued to bill me. I sent a USPS certified letter restating and proving I canceled the policy. That letter was refused. My member account online says "under investigation" as a means to avoid acknowledgement of the cancellation to continue to demand more premium payments.

I absolute hate this company. They have been my insurance carrier for 15 years because it is the only option my employers offer. My premiums have quadrupled over that time and my benefits have decrease. The company is full of tricks to pay claims. Here are a few: repeatedly denying claims for ridiculous reasons - e.g. Denying payment for my rubella vaccine because it was "infertility treatment". After months of phone calls by me and my doctor arguing about this (I was pregnant and not infertile at the time) I gave up and paid.

There is absolutely nothing good about Anthem's coverage. It has been getting worse for a decade now. Today, October 28, 2014 we were told there would be a 27% increase in our premiums. Yep, 27%. We saw the chart how they hadn't raised our rates much the last few years. Well, that is because we were forced to change our plan, or have major rate increases. First it was a small deductible, then a few years later a $3,000 deductible and then last year raised to $5,000 deductible. ONLY SERVING to discourage people from actually using its coverage. I have to pay $720 per month to "reserve" a coverage spot. If I actually need to use it, I pay $5,000 per person.

We started a small business, and the premiums for small biz insurance for our family of six were outrageous. Our insurance broker suggested putting our four kids on a separate private plan, with our oldest daughter (14 at the time) as the subscriber. We chose Anthem for our kids, and it saved us about $600/month. Then Obamacare happened... our small biz insurance was cancelled, rolled to a new plan, cancelled... same with the kids' insurance... And suddenly, we were going to save $400 by putting the kids back on our small biz plan (in about 6 months, the kids' premium went from about $250/month to $600/month, for no reason). So I called Anthem to cancel.

I take the same drugs each month and every month it is a different amount cost wise for the same amount same pills. Drugstore says "that's your copay this time." Varies from $67-$76. The drug store says it's the same price. It is the prescription plan with different prices.

Anthem took my money for 3 months of health insurance, and then opened their bag of tricks intended to make sure I could never see a doctor. Here are just a few quick highlights:

My local doctor and hospital were bumped from Anthem's network, no explanation. Covered lab expenses were denied then reversed after I made a lengthy appeal then denied again, due to "coding" errors. No general practitioner in their tiny network within an hour's drive taking new patients. Uninformed and rude call center operators, long waits on hold, frequent hang-ups. Overall hideous service.

I have had a wonderful experience with Anthem Healthkeepers Virginia. I applied online and the site was most user-friendly. I was able to print my temporary insurance cards and my permanent cards along with my policy came in the mail within the week. I recently added dental over the telephone and the agent was very helpful. I didn't have to change my primary doctor and the specialist that she refers me to also accept the insurance. I love it. Kudos!!!

You can imagine that while writing this review, there are words that I want to use to describe their service, but for dignity's sake, I'll refrain from using them. I had spent the last 4 months trying to update my address that was in their system. I called more times than I can count, and every time I did, they either redirected me back to the automated system or to another number that nobody was available to answer, or they just kept telling me that it was updated. The ending to this story? It's been 2 months since I've tried to cancel my membership with them and decided to go with another insurance, and they're still sending me bills that I should have stopped getting 2 months ago...TO MY OLD ADDRESS! It took 2 hours on the phone with them, during which they kept redirecting me to the "marketplace" who kept redirecting me back to them. It turned into a ** back and forth tennis match, only in this game, there were no winners.

I have NEVER received a bill from anthem..I called several times in regard to this issue in which no one solved my problem & I still went without receiving a bill. I call today 10/8/14 to make a payment only to be told my policy was cancelled & that bills are always due the first of the month & basically said I should have remembered the due date. My response: "Isn't that what the bill is for." All he could say was "I understand your frustration" so not only could I not speak with a supervisor, I have to wait 24-72 hours for someone to contact me & still have no insurance..He ends the calls by saying "Can I help you with anything else?" Really mr? Really? If I have no policy what else could you possibly help me with..This company is horrible & it sucks..

I am the holder on the account and me and my wife are no longer together. I tried to get her off my account starting in February of 2014. Called, they told me to send a fax which I did and when I called in to make my payments, they said I had to pay for both, as she was still on the policy, forcing me to pay for someone I did not wanted to!!! They said I will get my money back when she was off. In March was the same deal and April was the same. It's a scam. Anthem is forcing its customers to pay. CAN THEY DO THAT??

HORRIBLE HORRIBLE HORRIBLE customer service department and agent network. I called in to make a simple upgrade to my dental plan and in the process spoke with Karen>Yolanda>Lugenia>Emanual>Devon>Edwin>Kay>Mark (manager)>Anne>Brittany>Jennifer>Jesse (count, 12 people!! ), spent an hour and a half on the phone, and STILL DID NOT GET MY PROBLEM RESOLVED. Grrrrr. Still have the same coverage, I obviously had to give up because of time constraints. What an absolute waste of time...I'm moving on to another company soon and can hardly wait.

My Dad is 74 years old... widowed. He is on a fixed income. When my mom passed away... they did away with his insurance so I had to find him insurance that cost tons more than what they were paying together (this happens to all seniors). He is diabetic and the medicine is outrageous... I wish I was on some committee that could rally about this. They count too! How can they just take all his money? He has to eat and pay bills... so at 74 he has to go back to work to be able to stay alive. How funny is that... Not too well in my book. Come on can we not do something about this? Whose fault is that... Help!!!!

I've not skipped any premiums. In fact, I've paid till Oct 1 according to the staff who processed my payment through the phone two weeks ago. Yet yesterday I received a cancellation notice from Anthem Blue Cross telling me that my 7 year old son's healthcare policy was cancelled due to no payment. I called the toll free and was informed that his account was cancelled. The notice said Anthem cannot reinstate our coverage and we have to wait until the next open enrollment period to submit new application. I called Anthem but nobody was around. Because the cancellation notice was received on Saturday, I have to wait till Monday to contact Anthem. What has happened to the premiums we paid Anthem? In the meantime, we risk having no healthcare coverage for him which is illegal. Pray that my son do not need any visit to the doctors. I do not understand why Anthem can cancel someone's healthcare without calling or checking our account.

BCBS Anthem dropped my 19-year-old son from my husband's BCBS Anthem plan (in conjunction with Teamsters Joint Council # 83 of VA) in 2012 when my husband retired from UPS. Although we still pay for a family policy through BCBS Anthem, the new government health care laws apparently gave the largely Democratic Teamsters (who contributed millions to usher in Obama and Obama Care) the exception to OPT OUT of paying for member's children under 26 years of age for its insured who were no longer actively employed. I guess special favors to Teamsters for its large political contributions to Mr. Obama.

I work at Delta Faucet Company & have coverage through a group plan, like most large manufacturing companies offer. Anthem Blue Cross Blue Shield deducts $172 from my pay check for the best family plan! And they have deducted this since last August! To date I have not had Anthem BCBS to cover my dr or prescriptions! This was the whole reason why I got insurance! Instead I'm still paying cash for my dr & Rx but now another $173 for insurance, also! I should've just opted out & saved over $2000!! I cannot change anything unless it's open enrollment "September-October". BCBS denied my dr visits & my Rx! They stated it's because it's non-medical??!! How can an insurance company choose what is medical when it's your health & your money??!!

My family has been covered, privately, not through an employer, by Anthem Blue Cross for several years. We have rarely made claims and have had few health issues. Suddenly, out of the blue today, we learned our coverage was canceled. The phone agent claimed it was due to a lack of payment. We have never not paid a bill, but the agent could not provide any copies of bills, state any dates of missed bills, nor any explanation as to why they were missing any payments. The only thing he repeated was that we could not be reinstated until November 15. This comes at the worst possible time, as we are currently treating a sports injury and the kids' yearly check ups are coming up.

I'd been disabled approx. for 30 months, when I was advised that I would no longer be covered by Indiana State Medicaid. I needed 1 month of coverage from 1 June - 1 July 2014, when Medicare automatically took over coverage. After inquiring about state coverage on a temp policy, I was directed to the Federal Healthcare exchange, for 2 month's coverage. I chose an Anthem policy, which was to take effect 01 July 2014. On 06/28, I get a premium statement in July for Augusts premium, which I paid promptly online. This is where the blues begins...

Anthem Blue Cross is a fraudulent, disgraceful company. Everything is denied by them. I'm talking basic healthcare and prescriptions. Be ready to waste hours and hours thanks to Anthem's gross incompetence and aggressive practice of obstructing its members' access to healthcare. I agree with everyone here. People's lives are at stake and, undoubtedly, Anthem Blue Cross members are dead as a result of the company's practices. The rest of us healthy ones just feel our lives drain away with each (useless) phone call to Anthem. I'm writing this as I've been, according to my phone's clock, on the phone with three bozos back to back today for 1 hour and 22 minutes...and am on another endless hold.

After many years of stabilization, holding down a job that I love, and continuing with graduate school, I faced a setback when my PTSD was re-triggered. I have previously received EMDR therapy that worked wonders and had a brief stint in a hospital many years ago. After lengthy discussions with my doctors and having to leave work and school, we decided a residential center that specifically treats PTSD and trauma recovery is the best option for long term gains. The only one my insurance contracts with has a 10-week wait. I contacted Anthem and discuss the situation with them, informing them that I had found an alternative female specific program but that it was out-of-state. I was told I do have residential treatment benefits, and that we could request a clinical review for that facility. That request was denied as being not medically necessary because I should utilize partial hospitalization first.

I need open heart surgery and was suppose to have it done on Aug. 6, 2014. My doctor called yesterday saying that he was out of network. I called Anthem and my plan does not have a heart surgeon anywhere in the State of Ohio in my network. They have cardiovascular doctors but no heart surgeons. They have no one because they pay the doctors so little that doctors don't want to be a provider. Anthem sucks.

I spoke with Anthem before starting to see a counselor and they assured me that Anthem (not Medicare) was my primary insurance carrier. I started seeing the Dr. in June and they keep insisting that they are not receiving anything from the Dr. I have copies of replies from Anthems Conn. Address (which is the one indicated as the proper place to send the forms) - they have been denied - mainly because my patient ID number is missing one number. They refused to even try to fix it as "they have not rec'd any bills from my Dr.? If I have copies of replies then somebody received something from my Dr.! I called 1-855 member number and tried to explain, but they were polite but insisted nothing had been received and that only the physician can straighten it out?? I could not? I have paid my premiums and have had very few claims - other than wellness visits and labs. What gives???

I took a Marketplace policy with Anthem that started 1/1/2014 for my wife and myself. We chose a multi-state plan with a $1500 deductible per person and a $4500 annual Max. I take a tier three medication and according to the plan we bought it would be 30% coinsurance. We had the same start-up glitches that everyone else had but everything started working in March. For three months, I paid 30% coinsurance at my local pharmacy till I filled my medication in July. Suddenly I have to pay 100%. I contacted Anthem and they advised me that tier three medications require you first meet your deductible before the 30% coinsurance kicks in. I went online and reprinted my policy. When I compared it to the printed copy of the policy I bought, they had changed the coverage to now require the deductible be met. I filed a complaint with the Virginia Bureau of Insurance and provided them with copies of the original and the changed drug benefit. I also was able to provide them with proof that Anthem had been covering the medication from their own website history. The Virginia Bureau of Insurance sent me a letter advising me I would need to get an attorney.

Something is going on at Anthem Blue Cross in CA. I work for hospitals as a coder. The business office told me that BX Anthem is denying the claims for "coding issues". I called BX and spoke with Marlene. First she told me that they did not receive the claim(s). I asked her, "Then why am I looking at several denial notices?" She said, "Oh, they haven't been 'keyed in yet'". To which I asked her, "Then why is there a denial notice?" and "why can you view the claim?". Her answers, although very polite, were vague. I was constantly put on hold for answers, that I never really received. I have been a claims examiner, medical business office professional and a medical coder. Something rather fishy is going on. They (Anthem BX) is denying claims routinely without a true reason. I will not let this rest. On Monday, I will be calling or writing the Calif. Commissioners Office, until I have answers.

My wife fell and fractured a vertebrae. Two doctors recommended kyphoplasty. Even the Anthem doctor agreed but "they" would not let him approve the procedure, listed as "experimental and investigative'. I went online and found in Anthem's own policy the conditions under which this procedure is deemed medically necessary. My wife fits the criteria. Turned down again today, 8 weeks after the incident. The doctor's office said they have never been turned down before. We had to get on the Obama exchange, not having 1600 dollars a month for insurance. I promised public exposure and legal action. This is a start.

Anthem required my small company to cover all of my employees (ten) with life insurance even though I only had 3 employees who wanted health coverage (started with Anthem around 2004). One of my employees got sick in 2006, spent years getting the wrong diagnosis. Ended up dying of cancer in 2014. My company paid the premiums until he died. Anthem will not pay the 10k life insurance. Says they will return the premium. Says he was no longer an employee. ANTHEM IS NOTHING BUT A BUNCH OF ** THIEVES. WARNING DO NOT BUY ANY KIND OF ANTHEM INSURANCE....YOU WILL REGRET IT!!!!!!

My service/plan was changed without my knowledge, my premium went up $257.00 to $1147.00 per month and my RX coverage would not go into effect until each of my family members exhausted our $6000.00 each deductible. How do they get away with this!!! I can't afford to pay what I'm paying now. My children and husband and I need prescription drugs and will not be able to afford the cost. How does our government allow this to happen to us. I had surgery in April that should have been covered and they haven't paid a dime. My frustration level is at max. Someone needs to STOP Anthem BCBS from making their own rules and then change them whenever they feel like it. Oh and I forgot to mention how times they put you on hold and then hang up after 20-40 minutes!!!

While I have numerous issues with Anthem over the last two weeks (primarily dealing with their refusal to issue a medication authorization), I decided I should write the information received on Thursday (07/03/14) and confirmed today (07/07/14) as a service and warning to loyal ConsumerAffairs website readers. The story begins last week, when I went thru my local CVS to fill a prescription that I have been taking for a number of months, but for the purposes of this story, all of 2014. My coverage with Anthem began on 01/01/14.

Does anyone have any insight into how to get a response from Provider Relations at Anthem BCBS? We have outstanding issues that have gone unresolved for a year and a half. The Provider Relations rep who handles this area does not respond to emails, phone calls or faxes. The issues cannot be resolved without her interaction, yet she ignores all attempts to contact her. Does anyone have any ideas besides filing a complaint with the Insurance Commissioner. That is my next step.

I changed over to Anthem BCBS in January through my employer due to my previous health insurance doubling in price. Right off the bat, I got the flu in January and was very sick. I went to pick up my prescription and they couldn't verify my insurance. I heard a few people at my office had the same sort of issue so it wasn't just a fluke. In March, I got a different strain of the flu and went to my doctor and they stated that I owed $20.00 from last visit. They said they would resubmit because I had paid my co-pay each time.

Our family is self-insured. We received our "Dear John" letter from Anthem over 6 months ago. At one point I received a call from an Anthem employee asking if we had turned in the "form" to keep our policy. I asked, "what form?" The employee then stammered and said, "Oh, you must be one of the customers that did not receive a form in order to keep your plan. "HUH?" I called several times to see if we could keep our plan. Nosiree Bob!

I received a letter from Anthem saying they were going to cancel my coverage because of two missed payments due April and May 2014. I tried to get through their maze of electronic Press 1, Press 2, etc. only to get dropped and have to try all over again. Looked up several numbers for them on the internet and finally got a human and even she could not get me through to someone. I finally called my agent and asked them to handle it! Even after submitting all the cancelled checks to prove I had paid, they said they would investigate. That was May and now it is almost July 1, 2014. I also sent copies of my checks and the new payment check to the payment center registered mail. They sure did cash my check but no signed signature card returned. Just yesterday, they sent me another cancellation notice if I did not make a double payment. My agent has turned this over to their regional sales rep because they are not having any success getting this resolved, even with proper documentation from me!!! Cannot wait to change policies this November. I refuse to make a payment I do not owe.

I had been complaining of endocrine symptoms for years as well as difficulty swallowing, frequent clearing of throat, frequent cough, food getting stuck in throat.. Anthem said there was only one endocrinologist in Virginia that was in network. I had to wait a year to get an appointment. I almost missed my appointment, no thanks to LogistiCare (as they frequently deny transportation) I had to travel to Richmond Virginia to see the doctor. All he did was blood work for over a year... No ultrasound. Just blood work. He said my thyroid function was fine and could not find anything wrong endocrinology wise, even though I was previously diagnosed by my OB/Gyn with polycystic ovary syndrome (PCOS). Around 2008 or 2009 I was referred to (NIH) National Institute of Health by my former PCP (family physician). I was denied transportation by Anthem and LogistiCare claiming it was not a covered service.

Changing my health insurance to Anthem 4 months ago was the worst choice I could have made for my health or finances. Appalling customer service! Anthem illegally cancels services that are part of basic preventative care (skin cancer screening, pap smear) but make dealing with the customer service so impossible you eventually give up on trying to resolve their denied claims. Costs me double what my former insurance did, didn't even cover basic preventative care and stopped allowing even normal pharmacy use, instead forcing me to go through their horrible mail order prescription which still hasn't worked.

As is often the case when dealing with health insurance companies, I'm mad enough to eat glass right now. I was born with Microtia, aka a partially formed earor, as one person put it, "an ear that looks like chewed bubblegum". Naturally, that draws some funny looks. This isn't just a cosmetic thing, though; the malformed ear doesn't properly funnel in sound, rendering me half-deaf.

I have found Anthem Blue Cross to have the most outrageous premiums! The yearly increases were ridiculous. At age 60 my premium, after the last increase ran $650 a month and this was with a $5,000 deductible! Although the Obama Care has created quite a few problems with many, I'm happy to say I am so pleased it passed because I now pay $350 a month for Blue Shield's Ultimate Platinum policy with NO deductible and tremendously better coverage. I'm just hoping not to see the huge premium increases!

My family policy was dropped by Anthem and then they offered me a policy that increased 180% and we weren't even sick. Anthem of Virginia blamed the ACA. We took out a catastrophic policy and it still is more than our previous one. Then they had our name wrong - still haven't received the corrected cards and now I sit on the phone again trying to get it straight after hours and once my name was corrected, now they somehow changed my street name. What a poorly run company as I can see from all the other complaints there is no question about it.

I was so happy to have insurance after I set up my plan with Covered CA. I made my first payment to Anthem BC in January and got a confirmation, as well as a card. Great, I have insurance! Not so fast... In February, I received a cancellation from Anthem, retro to January 1. They said I had not made a payment! Not true, they had not processed it. Rather than contact me about that, they just cancelled my plan. It took three hours on the phone to get a supervisor at Anthem who refused to take responsibility for this problem and referred me back to Covered CA. But I didn't pay Covered CA, I paid Anthem! No matter. I know a local Assemblyman, so I got his office involved.

I found out that as a Veteran I can now get a cheaper insurance for my Dental Insurance there Metlife. I have had Anthem for 3 years. So I called them and told them I need to cancel my insurance because I am going with another insurance company. So far I keep getting told goodbye by a computer on the phone. Then they took their money as usual for this month on May 5th out of my checking. On May 7th I got my teeth cleaned.

My story begins in January when I had to sign up for Anthem Blue Cross through Obamacare. I filled out an application and submitted my first payment. Two weeks later, I was contacted by email that my application was incomplete so I called an insurance agent to fill out the forms for my health coverage. And again, another payment was made. In February, I contacted Anthem about the double payment and they said they didn't have any documentation of a double payment. They said they would open an investigation. I never heard back from them. In March, I went to the pharmacy to fill my prescriptions and no problem.

Make certain you know all the ramifications of free preventive care as mandated by the Affordable Care Act and NOT PROVIDED by Anthem Blue Cross. If you believe, for example, that you will be able to get colon cancer screening for free, you may be in for a surprise. I have an Anthem Blue Cross PPO with a $2,000.00 deductible. The monthly premium for this policy is $723.29. The description of my plan benefits states in several different locations that preventive care is not subject to the deductible. It also specifically states: colorectal exam-covered in full.

Contacted Covered CA several times and now waiting for Anthem to update their billing center to make a payment. I've been on hold for over an hour with nothing but lousy classical music and no recording of how long I have to wait. The website asked to click a link to get customer support but all I get is an Internal Server Error - Error while processing request. No phone support, no call back number and no email reply service. Completely Useless!

I am a physician who takes care of many Anthem patients. I have come to know that they will deny any tests if there is not an actual abnormality on exam. This is fine and I am willing to send my patients to therapy if all they have is pain. However I recently had an MRI of the cervical spine denied, by Dr **, despite the fact that there was numbness on exam and a history of a car accident. This is malpractice but nothing I can do about it. They are saving money at the expense of their patients who pay their premiums every month. How can they get away with this?

Been to doctors that are on their "in-network" list. Inevitably, I get a statement from Anthem that the cost of the procedure/visit is "too high" and they will only pay for some, or none, of the visit. Even though we've met our deductible, I'm being nickel and dimed to death by this company. What's the point of having an "approved" list if they still won't pay the price that is charged? How the ** is this my problem? This is, by far, the worst health insurance company I've ever had the displeasure of dealing with. If you have a choice, stay FAR away from these jackals.

A salesman rushed me into a plan that was not good for me. I was in a hurry because of the Obamacare deadline. The agent did not send me a copy of the plan until I asked and did not send me any info about the dental plan I bought along with the health plan. I was told a packet would arrive with complete details, a handbook, and an ID card but it didn't. Without the ID number, I could not go online and look at the details of my plan and any alternatives. I was not told of the 10-day look-see regulation. Because of the Obamacare deadline, the phone wait was an hour or so, so I could not discuss my situation. My sales person did not return my calls. Healthcare Gov (Obamacare) got me out of the plan and connected me with a more appropriate plan from another insurer (The effective period of the Anthem insurance had not yet begun). Now I must try to get back the $310 first premium they took from me.

We became entangled with Anthem in June of 2012 through a Cobra plan that my disabled chronically ill husband had with Whayne Walker Machinery. Problems began literally on day one, when they failed to enroll him with the group. It took from June 2012 until September 2012 to get this matter and the issues it created straightened out. Then in November of 2012, Anthem zeroed out his $2,250 paid out of pocket and started processing claims at zero, which caused another disaster. It took 5 months of phone calls, registered letters, and going through their grievances and appeals process to get this straightened out. My husband became eligible for Medicare in June of 2013 and I thought we were done.

I attempted to contact Anthem regarding a bill I received from my doctor. On 4 separate attempts I spent over 1 hour on the phone trying to reach a customer service representative. The one time I was successful, within 2 minutes she had me call another phone number that turned out to be the same exact phone number I had used to reach her. In short, Anthem customer service is the absolute worst customer service experience I have ever had with any company. They should be ashamed.

I sent Anthem a complaint letter asking them to explain the reasons for increasing my premium 23%. And, I can't reach them by phone. Also, Anthem Blue Cross states that the reasons for rate changing are as follows:

Denied a MRI for ligament tear, had to pay out of pocket to get test... never return calls. Now see orthopedics out of pocket again... Why do I pay this bill each month to not get covered!!!

To get a password reset, I was sent to SEVEN different numbers, three of them in the Philippines. The customer service at US Healthcare was dramatically better; the Anthem service was grossly incompetent. The people were nice, just untrained.

My Hepatitis C doctor has filed for me to get pre-authorized approval to be treated... because I am in stage 4 liver disease. Anthem has not approved me for treatment with these 2 new drugs... which has been proven to be 96% to 100% effective in destroying the HCV virus and achieving SVR in 12 weeks. I am one step away from contacting my state representative's and the Kentucky State's Attorney General's Office. I pay my premiums and I expect the best treatment available.

I broke my foot & MUST see an orthopedic surgeon or risk permanent damage. I had an Anthem HMO plan but because, after 2 weeks, Anthem still had not approved ortho surgeon, I upgraded to PPO plan so I could see any Dr. I wanted. But, because I have yet to receive my PPO Id number, ortho won't see me unless I pay out of pocket. ALL I NEED IS THE NUMBER! Almost another 2 weeks have gone by & at least 80 hours of calls to Anthem (mostly on hold & waiting) & I still do not have PPO number. I have gotten the complete run around. I've heard every excuse imaginable. All I need is the number but can't get it. Anthem is solely responsible for aggravating my medical condition & refusing to provide me with the medical care I contracted & paid for. I am an attorney & I have threatened them with a class action & bad faith lawsuit. They don't care. HORRIBLE. HORRIBLE. HORRIBLE!

I was just required to switch to Anthem because my employment changed and the new employer only offers Anthem. I chose the most expensive Anthem policy because it offered the best coverage, deductibles, etc. I'd like to know what the point of even having a drug formulary is, if many of the drugs will still not be covered because they are "too expensive." My single-pill HIV medication Complera is in the formulary, at tier 2 (there is just one HIV medication in tier 1, Atripla, which I cannot take). When I went to the pharmacy to make my first pick up under the new plan, I was told that Anthem was rejecting coverage because they had a drug cost limit of $1500, and Complera was $2100 for a month-long supply. They sent a fax to my doctor so she could plead my case to the insurance company, but I doubt that will work. What I imagine will happen is this: I will need to replace Complera with 2 "tier 2" drugs that are both under $1500. However, they are still expensive. The cost will be almost $3000, and I will have to pay double on my tier-2 copay and go from 1 to 2 or 3 pills daily. Anthem does not win, I do not win, no one wins.

My husband received a couple of bills from Anthem he is not aware of. One bill was for $306 and another was for $3,800 and seems like an annual bill for the premium. I called the customer service for him to clarify what that bills are for. I first questioned the representative what is the charges of $3800 for. She said she doesn't see such a bill went out to him. I asked her again to check well because I have the bill on my hand. I also asked her if it is mistakenly generated by the system, make sure the system won't wrongly billed to us again. No response. Then, without clarify about the $3,800 bill, instead, she informed me, he overpaid one month premium fee, and his old policy expired by Dec 31. I got confused a bit about this new information. I worried if he is not covered this month since his policy was expired by last month, Dec 31st. Then, she said "He has new policy and the $306 is for the bill." First, I was confused because my husband or I didn't aware that the new policy took over. I start to ask about the new policy.

We recently switched from $600/month private insurance with Anthem Kentucky to the Medicaid provider Wellcare after I was laid off. After terminating my wife's redundant insurance coverage by phone, Anthem did not end the insurance or refund our premium. Any time of the day or day of the week we experienced extended holds over 40 minutes and spontaneous disconnects. Frequently, when we finally got a human being to answer, we were told the number we called was not the "Kentucky" Anthem and we would have to be transferred. This was despite going through the maddening automated router with all my personal data just to get to the live human option.

I had received a call from a person who worked at Anthem, where I work. From the first word, she was verbally abusive and threatening. Our boss was out of town for 3 weeks and we could not do as she asked us to do and we explained that he was out of town. The other employees understood but not this woman. She threatened our boss with court, and us in the front office she got really verbally abusive with statement of we are not doing our ** job and we need to learn our positions, etc. Now I work in an office and if we talked to a patient that way we would be fired and escorted out promptly. Why do these idiots get to do this to us? Most of the time they say that there is a recording going on for "Quality control" but not this time, they were unrecorded. Gee, I wonder why? I would never recommend this insurance to anyone for any reason, not even an animal! Just wanted you to know and maybe they need to weed out the bad apples.

Waiting for a prior authorization on Flonase Spray. Got two letters of approval. Went to CVS Pharmacy and the medicine got rejected. Pharmacist called Anthem Healthkeepers Plus, the lady online got mad and said it wasn't approved yet and to send another prior authorization to the doctor again. I need this medication badly. Someone down the line screwed up. Not happy.

Good plan but expensive. After writing an extreme poor review for Cigna, I must say that our old insurance plan, Blue Anthem, paid everything. They were twice the price at $1,000 per month for a single mom with two little girls; Cigna at $600/mo. has paid nothing at all. Just FYI.

There are too many complaints to lodge in this forum, but my latest is that their website is wholly ineffectual. I have spent the past twelve minutes trying to navigate to Anthem.com and continually receive an error page. Thus, I am unable to look up a provider in network, check on my claims, check my deductible, etc. This is one of the many issues with their page. Others, when I am once able to log on, include: their records about the services I have received are incorrect; their calculators which determine how much more I owe toward the deductible are broken (as per their customer service rep); subscribers are unable to look up providers when logged in, only when not logged in which results in subscribers not being able to tell if providers are covered under my individual plan. Attempts to circumvent this process leads to numbingly long hold times to speak with an agent (30 minutes or more) and then I am met with an explanation that I can look up providers at their website (which I can't).

I applied online after Gregg ** (consultant) refused to put any information I requested "in writing"- I never received any policies until the Insurance Commission sent me the copy in early April 2013 - where I wrote to BCBS certified mail to both the main office AND the address on my policy I just received in April - TO REQUEST A FULL REFUND FOR ALL MY PAYMENTS OR TO GET THEM TO PAY MY DUE BILLS - (which was RETURNED "undeliverable") - the other CERTIFIED REQUEST WAS IGNORED (by sourcehov received). I made payments, exactly what was billed for Sept., Oct., Nov., Dec. 2012 and payment in full in January 2013 - then after they cashed all my checks, they BACKBILLED me a different amount (I wasn't covered for) and canceled me when I wouldn't pay in Feb. 2013. They didn't pay a dime for any of my office visits (pre-approved procedures) - I was canceled after I was found to be sick (even that they got my payments).

Would you buy insurance from a company that tells its brokers that it's more about sales and not about doing whats right for the client? Threatening to destroy producers livelihoods because Anthem can't put a quality product or price on the shelf... forcing producers to sell at any cost otherwise they will shut down your contracts to sell with them. Lying to producers telling them they are doing a poor job, worse than anyone else and put fear into you that you are making mistakes. Little does Denise know that we are a strong and close broker community that WILL ALL be going to the DOI to report the poor behavior!!! As a buyer... beware of the FOR profit company only concerned about stocker holders.. NOT you!

Verizon changed to Anthem in Jan. 2013. I was hospitalized in January. Anthem played stupid & denied all claims. I am out of pocket 100%. Customer service is unbelievably bad. Their Dr. ** can apparently determine medical issues via telepathy. Terrible service and help.

Representative called my internist and dermatologist and wanted money back from a year ago, saying they were not my primary insurance. They are. I was told they're going to take it from another patient's account to make up for it! I'm just stunned. They have been my primary for eight years, and nothing has changed in my life.

I purchased and paid for my son's health insurance through Anthem. He is not in a position to pay for it so I did in case he becomes ill. Every month, I have to call an 800 # that a machine picks up, go through a phone tree and finally get to a real person whom I can ask to take a payment. This month, I'm told that before she can take a payment, she has to have voice approval from my son. Now, how stupid is that? I suppose Anthem has a real problem with too many people calling and attempting to pay other individual's health insurance premiums! Here is the number one rule in business, Anthem. When someone hands you money, take it and ask what it's for later. Jerks!

Today, my wife received a letter from Anthem. She was informed that after they had conducted an internal quality audit, Anthem had discovered that she had been under billed by $407 and was expected to pay the difference. My questions are: Is this usual industry practice? Is this fair billing? Can this be contested?

Anthem BCBS of Ohio - I just found out that after being an Anthem member since 2004, which is nine years, that they supposedly have been processing my medical claims incorrectly. Now that they have corrected their mistake, I will have to pay $67.44 per/week to see my medical professional, instead of the $25/week I was quoted and charged for nine years. If anyone has this same issue, I suggest taking this as public as possible. This is unacceptable. The representative told me that my only option is to file an appeal, and they will take 30-45 days to give me a response. So during this time period, I cannot seek medical attention because they have changed their prices. And if the appeal does not end in my favor, I will then owe over $450 or more. Do you think this is acceptable?

The doctor writes a prescription, and Anthem holds it up - I have medical issues that require the medicine - I have discs that bulge. I ran out of my pain medicine and went to the doctor. The doctor realized that I was out to renew my prescription and saw that I was in unbearable pain. I can’t sleep at night, and I can barely make it through my job all day. I can’t receive a few to get me through because it’s a control substance. I just think that as a consumer, I have rights. I am not trying to get away with anything. I am just trying to go to work and live my live. This is so unfair! Please help. I think I am also going to contact a state representative for assistance as well.

I received a promotion in the mail for health insurance. I called agent Mark for insurance quotes and then was passed on to application specialist Carlos for one hour. The whole time, he pushed through the application while I was asking for more information about deductibles. He kept pushing my questions aside by telling me the agent was busy, even as I was giving him my credit card number. Then he asked for my permission to sign for insurance. I had to stop him by raising my voice to get him to get agent Mark on phone to answer my damn questions and, from that point, I cancelled the application. This is very bad business. I'm very angry.

I have been misinformed and put on hold for hours with Anthem. I wasted hours waiting for them to figure out what they did wrong and then they spring unexpected charges on you that are not on your statement! I do not recommend Anthem and they will raise your premium only months after starting. It's the worst company.

Anthem contracts their pharmacy benefits to Express Scripts. Express Scripts verifies coverage at retail pharmacies in real time. I went to a retail pharmacy expecting to pay my contract rate for a prescription for my minor child, only to be told my health coverage was terminated two weeks prior. I went home to retrieve my account status from Anthem's website, returned to pharmacy and provided proof that my coverage is in fact active. Express Scripts again denied my benefit. I went home again to retrieve my current bill for coverage, showing continuous coverage and the same policy number as on my member ID card. Express Scripts again denied my benefit. Finally, I left the pharmacy after two hours of trying to overcome a simple error with no luck and without my child's medication.

Pre-authorization has resulted in interruption of my treatment: I have been prescribed an anti-seizure medication for severe migraines for several years. Although the drug is on Anthem's list and I have two different MDs who have prescribed this medication for me and a brand new Rx from my PCP just 3 weeks ago with a 12 month refill, Anthem is now requiring a "prior-authorization." Despite numerous phone calls to my doctors, the pharmacy, and Anthem (waste of time) and numerous submissions of the Anthem forms, I have not had my medication in over 4 days. The drug manufacturer warns against abruptly stopping the medication stating that even those who have never had seizures can have them if the medication is abruptly stopped. I take 2 pills each day!

I have never been one to complain. But after multiple calls, not to mention spending ridiculous amounts of time on the phone trying to help them understand how they overcharged me for both dental and medical, these people do not care. They get sarcastic with you, and they don't call back when they say they do. I hear they treat their employees like crap. I will go without healthcare before I ever have to use them again. Hey, Anthem ... people do have choices!

On hold 40 minutes, no response - As I am trying (still) to get an Anthem representative on the phone, there is still no one live to speak to except the original two people who just pass you off to the on hold forever queue. (Sorry I can't answer that for you, all I do is sales.) Funny, if all they do is sales, and put people on eternal hold, it won't take long with service like this to end up not answering any phones at all. The service at Anthem is deplorable!

Thank goodness to Anthem Blue Cross! After my second year renewal with them, they had increased their fees and decreased some of the coverage, especially the laboratory services which we all know is ripping our pockets. It came as a big surprise to me that I was billed a hefty 80% of the total cost of the bloodwork done in one of their in-network provider which is contrary to what Anthem says to utilize in-network provider to save on out-of-pocket expense. I had three sets of bloodwork that needs to be done.

My daughter, Katie, was treated on September 21, 2011 at Hillcrest Hospital Cleveland Clinic, and at the time, I had coverage to pay this bill. Apparently, you are stating she had a pre-existing illness. She went to emergency with stomach pains, and they were not related to anything else. The tests they took at the hospital were all negative. I believe it was a bad case if influenza. I want to dispute the amount that I am being billed ($4,637.55). Kindly respond to this matter.

I switched to a new PCP. I was told to have lab work done at the facility in their office building. I never had a problem before so I did so. Anthem now states that because I went to a hospital lab, my deductible will apply, which means I am responsible for the entire bill. Also, before receiving this bill and learning about this, I went to have an extensive lab work done. I now owe over $400. Had Anthem made it clear which labs they work with and which they don't, this wouldn't have happened. I could've easily gone to the lab I used with my prior PCP, which is actually closer to my house and it would have been free. Recently, I read on one of their websites that most people know to use a network PCP, but not a lab in the network. Well, why don't they fix this and share the news?! Because it doesn't cost them any more that's why! Stay away from this horrible company. Nothing but dishonesty and problems. Anyway, our premiums increase substantially on a yearly basis too.

Anthem Blue Cross (Anthem) dropped all federal employees and retirees in a letter dated 9/20/11 without warning. I am a federal retiree. I changed to a health insurance covered by the Office of Personnel Management's approved list. Anthem terminated its coverage as of 12/31/11. My new insurance started 1/1/12. I have been getting letters from Anthem (the last one dated 4/25/12) stating that the premium for my policy is due 5/1/12, and that I have 30 days to pay it or Anthem will cancel my policy. This is the third letter I have received. I do not owe Anthem for any premiums. My health insurance premiums are taken out of my federal annuity automatically. I want Anthem to stop asking for money, clear my account and apologize for its mistake.

This is making me sick and I don't know if I can sustain the unbelievable rate increases by Blue Cross. Here is a chart of my monthly rate increases since 2009 for my PPO Share 500 - (1929) policy: Baseline rate $567 - April 1, 2009; 10.8% increase $678 - October 1, 2010; 23.7% increase $839 - July 1, 2011; 19.6% increase $1004 - May 1, 2012. Within the last 11 months, a whopping 43.3% increase. A total increase since 2009 of 54.1%!

Anthem Blue Cross went up from $224.00 to $276.00 last year on my secondary insurance 20% to Medicare. I have been getting the run around and this is a huge jump in a year. They went up again this year. They said it's because I am 62, on permanent disability and people used it too much. No other plans went up but this one with Anthem Blue Cross.

Rate hike again for the third time in two years! I want California to stop hammering on me increasing healthy care premiums for individuals that pay for the politician's golden thrown. How the ** can they agree allowing Blue Cross another rate hike while the government talks of improvements. I hate living in California because we are so used and mistreated by the inefficient political leaders. It is more cost effective to be an illegal immigrant with no money and live for free off those afraid of the government. I am fed up! ** ** Dave Jones is just another **.

I paid for State Wide Van to pack everything, being physically disabled. Besides being inadequate about the whole incident, two men went to pack. They never sent anyone out to view what was needed. Only thing they told me is what % of tip they get. Needless to say, 14 hours to pack, they stayed until 3 am. Since I already paid a down payment which was non refundable due to the time frame, I was stuck with them.

I wrote to Anthem on March 13, 2012 to request a re-investigation of their business decision to categorize my December 29, 2012 mammogram as if it was performed at an out of network provider. The day of the service, the women's clinic staff recommended that I called the number on my Anthem Blue Cross Insurance prior to the procedure to confirm coverage due to repeat issues their clients have had with the processing of mammogram claims; therefore, I made the call and provided my group number and ID number and subsequently explained to the individual who answered the phone where I was and that the staff suggested I call and confirm that the mammogram was covered under preventative care and that I would only pay a co-pay as the clinic indicated that several of their clients have had issues with their insurance regarding mammograms.

I have contacted Anthem on a few occasions to check on an order that I got through a company called Medtronics. This is the company I get my diabetic supplies through. Part of the supplies I get (or used to get) are also related to my being diabetic. The "disposable sensors" are essential to my life. They let me know when my sugar is low/high. Without the sensors, I don't know when my sugar has dropped until it's dangerously low/high. Anthem has covered them before and now all of a sudden, the senors are not covered. I can not understand why such an important part of my being diabetic and having these sensors are no longer important enough to the insurance to cover them? I'm now down to 3 weeks of sensors left, then I'm out. Please expedite this as I have been waiting for this to be decided or figured out in regards to why I can no longer get these.

I will be 48 years old on May 1, 2012. I just received a letter from Anthem Blue Cross about increasing my monthly payment from $667 to $865 ($198 increase) after May 1, 2012. They have increased the monthly payment every year. It is a payroll check amount! Why nobody can stop them?

Anthem is raising my rates for health insurance by 21%.

Anthem Blue Cross is raising my premium for individual policy by 19.1%. I just changed policies so that I could get some preventative care and my premium went up just $3 but my deductible went from $2500 to $3500. I currently pay $308/month and it covers basically nothing and it takes a catastrophe to meet the deductible. Now, it will be going to $367 per month! They are openly blaming Obama Care and I think that is so wrong. I can not get cheaper coverage anywhere as I have documented manic/depressive, bipolar disorder for many years and they can put you in the super high rates for that. This is so out of control and I don't think anyone in the government is doing a thing to stop it.

Health insurance rises from $70/month to $1800/month. My 23-year-old daughter left her job to go back to school. When I tried to add her to my policy, we both had Anthem, her monthly premium jumped to $1800 per month because she has psoriasis and had a wrist injury. Of course neither of us could afford that so she is now uninsured. It is so utterly ridiculous I still can't believe it. I only paid $130.00 for her before on my policy and she only paid $70 through work. It's highway robbery!

I am having total knee replacement surgery on 2/22/12. My surgeon has adamantly suggested I have home health care and rehab after my arrival home, and then outpatient physical therapy after that's done. I've been informed that I have a $2400 deductible for home health care in addition to my normal policy deductible. This is an abomination. The price of health insurance is exorbitant to begin with, and then to gouge the consumer with outrageous charges like this is mind boggling.

I cancelled my wife's health insurance on the form provided by Anthem on 1/25/12 in writing. They took $219.00 out of my checking on 2/6/12. I have been trying to get the money back with no success. I called on 2/10/12 and was told that a check had been mailed on 2/9/12. I was told by Sadie (Anthem Grievance Associate) that the check would be at my house by 2/16/12. I still have not received my refund check. I called at 4:30 PM today and after being on hold for over 20 minutes, that everyone is in a meeting and I could not leave a message. I was told that nobody was available to help me. What do I do?

Just received another increase of over 25% this year. No real explanation--just a lot of it could be this or that. Shouldn't they identify real reasons why the premiums would increase this much in a single year? Seems like they have a "charge anything" kind of approach to me. I try and carry the high deductible HSA plan that was supposed to be good for the system, but I will soon no longer be able to afford even that. Particularly since I also have to pay for all my actual health care.

I received a letter on May 03, 2011 claiming I will receive my unused power account funds. After a while of not receiving anything, I gave them a call on June 13, 2011 and they told me in six months I would receive it.

The problem with my experience is that no entities have done anything technically illegal, though why health care isn't considered a crime nowadays baffles me. I just needed to gripe about the state of health care in this country.

I have written several times to get the transcripts, written, oral recorded to CD and typed records for the past 3.5 yrs from the 24/7 Nurseline to no avail. I have sent status report request as of recent. I need these records due to the volatile condition of my nervous system as it connects to my heart and teeth after a chiropractor performed an evasive procedure, bending the right femur in my leg to stretch the injury out of the spinal cord after I was hit crossing the street in a cross walk in 2008.

Had a health coverage individual policy w/ Anthem for several years. I paid approximately $250/month. I could never call this s policy because it didn't cover anything. I felt I needed to protect my real estate in case of a catastrophic accident or illness. Shortly before my medicare began (10/1/11), I was told on several occasions that preventive procedures would be covered. I was encouraged to use this insurance for a Colonoscopy. Thinking that I might get some benefit from the thousands of dollars in paid premiums, I had the procedure on 9/28/11.

I was mailed the Lumenous HSA brochure, which I requested. I reviewed it and it looked good. The representative from Anthem at the same time emailed me the application. I filled it out only to find out later that they had given me the lower grade insurance. I had a catastrophic event after enrollment and have paid over $12,000 in bills. I called them to ask what was going on because according to the Lumenous, all this is covered. I was informed I filled out the application for Blue Direct, which I did not even know existed. I asked to change to the Lumenous after explaining. They sent me the Lumenous brochure with a Blue Direct application and was told that now I have a pre-existing condition and am not able to change. This is fraud on their behalf. I warn people this is not the first time I have heard of them doing this. Be forewarned and do not allow them to trick you!

I have a plan with them which includes child physical exam for my daughter. However, when she did her annual physical, they charged me 80% of doctor's bill while I am paying the premium. They say it had to meet the deductible. But in the initial plan they say that the child physical exam is included.

The cost of Insurance! In less than 4 years our health insurance has gone up from $900 a month to over $1,600 a month for the basic HMO Saver family plan. How can the public start spending money and turn around this economy, when we're getting ripped off like this? Something needs to be done to regulate their greed! They're making $$$, we're suffering. I can't even figure out how or who to complain to. The Blue Cross just doesn't Care!

Our family is enrolled in Anthem Blue Cross Power Select PPO Plan (in California). I learned that not all PPO plans are created equal. If I can give 0 star to this plan, I would. Here's my source of complaint.

My wife has been treated for bipolar and manic depression and was undergoing electroconvulsive therapy (ECT) treatments at the Mayo Clinic in Rochester, Minnesota. Anthem notified Mayo that they will no longer be covering for her as an inpatient; they will cover for her as an outpatient only. My wife's doctor and staff requested an appeal two times and were denied. Mayo felt she needed continued inpatient medical care. I took her out to our motel and was trying as an outpatient. My wife showed signs of stress, restlessness and anxiety and was vomiting, crying and et cetera.

I had a very involved intravenous procedure with a stent placed near my heart. Anthem paid measly $1,200 then claimed they did not receive a full bill. Then they said it is "usual and customary". Then they claimed to have never received anything, then they demanded more codes form me, then they went ahead and paid a doctor who was paid in full by me instead of reimbursing me.

I had a brain tumor and underwent surgery in March of 2010. The total billed to Anthem Blue Cross of the hospital and doctors was right around $129,829.44 (not including all the pre-surgery appointments). Anthem Blue Cross paid a total of $6,271.24 leaving me with a very large balance and causing me financial hardship.

I cancelled my insurance policy and my daughter's by claiming late payment. There was auto pay for years, but they cancelled that option and told me I should have checked the notice on the bottom of my bill. I didn't check the bill. I had auto-pay!

This insurance was taking $69.90 extra out my account for two years plus the insurance amount I agreed to.

I ruptured my Achilles tendon. I went to the ER and then to my primary. They both verified that I had a possible tear/rupture of the AT. My doctor referred me to an orthopedic surgeon and to get an MRI.

Issue # 1. Aside from the unmanageable increase in premiums and decrease in coverage, Anthem have now stopped allowing auto pay to credit cards. In order to use a credit card, I must call each month in which I am charged an additional $15 per month. I had been on auto credit card pay for years at no additional cost.

I've been paying my health care insurance premium with my credit card. Until recently, have been able to call an 800 number and self direct myself to pay my bi-monthly bill. I just received a letter stating that starting Aug 2011, there will be a $15 charge to pay a premium with a credit card. The only "fee free" option they offer is to write a check (which they charge $2 paper fee for) or hook up your checking acct for online pay. Customer service said Anthem pays $700,000 in credit card banking fees per month and is looking to save money.

I have smoldering Multiple Myeloma, which is a type of blood plasma cancer. I also have an auto-immune condition called Sjogren's Syndrome, which puts me at risk of Lymphoma. A mass was found in my chest on my Thymus gland and several "spots" in the upper portions of both my lungs in Dec. 2010. I was to have these biopsied on 1/21/11. Anthem Blue Cross denied this biopsy, stating that it is not medically necessary. They stated that the medical code for this procedure does not fall under the commonly used codes which are approved within Medicare guidelines. Anthem uses Medicare's guidelines as their own for approval of procedures. Anthem is the only insurance company that denies this type of biopsy and even Medicare patients have received this specific biopsy from my doctor.

I have been trying for almost two hours to find out if I have vision coverage. Anthem Blue Cross, 800-333-0912, just gets your information and puts you in a queue that goes nowhere, no one ever answers. I've tried on-line at the anthem site. It does not show under benefits. There is no search button. I went to Customer Care section, my plan is not listed. I used the number for a PPO plan and got senior services. They transferred me back to another 37-minute holding pattern before hanging up. I went back to the site to “e-mail us” which refers to the message center. I sent a message, no answer. I tried going through an Anthem site online, she was very helpful, but again, she could not get me anyone online. My premiums are increasing and I cannot get an answer. I have a disputed claims issue with my cardiologist, but I can't resolve it because my insurance carrier is not reachable. They are not accessible. I went through this a few months ago when Blue Cross refused to fill my prescription. I had to postpone by dental surgery because I could not reach anyone to get my prescription authorized.

I am a 35 year old female with a 2 1/2 year old daughter. I currently pay Anthem Blue Cross $666 per month for my medical insurance premium for me alone. Anthem Blue Cross denying me a procedure 6 Orthopedic Surgeons say I need. Anthem's employed physician says it's "Not Medically Necessary". Over the past 3 1/2 years I've had really bad lower back pain and sciatica running down my entire buttocks and left leg to foot. I've tried all conservative methods the doctors gave as a course of treatment, anti-inflammatory medications, pain medications, physical therapy, acupuncture, injections, chiro, light exercise, massage, etc. All of which either provided very little to no help.

I am a 35-year-old female with a 2 1/2 year-old daughter. I currently pay Anthem Blue Cross $666 per month for my medical insurance premium for me alone. Anthem Blue Cross denying me a procedure six orthopedic surgeons say I need. Anthem's employed physician says it's "not medically necessary". Over the past 3 1/2 years I've had really bad lower back pain and sciatica running down my entire buttocks and left leg to foot. I've tried all conservative methods the doctors gave as a course of treatment--anti-inflammatory medications, pain medications, physical therapy, acupuncture, injections, chiro, light exercise, massage, etc. All of which either provided very little to no help. The pain has moved into my right leg recently so doctors ordered second MRI, which showed completely degenerated disc and bulge and doctors say spinal fusion at L5 S1.

The State of Colorado charges people who have insurance a charge to cover the medical costs of people who don't. This charge is assessed through people's insurance policies. In 2009, the assessment was $25.13. But Anthem decided to charge its customers $3.15 for 8 months. The problem is that comes to $25.20, and increase of 7 cents. That also comes to $56,000 for Anthem's 800,000 members. Having scammed the public in 2009, they did it again in 2010, this time for $55 per customer, for a total of $440,000 from overcharged Colorado residents. The Colorado Division of Insurance doesn't seem to care.

We have a 13 year old completely disabled child named, Andrew. He has been disabled since birth. He is developmentally 11 months old and relies on my wife and I for his complete care as well as a nurse that comes to the house in the evenings (this coverage was denied also by Anthem).

They are "requiring" mail order for certain medications with another screwed up company which is now changing names. When I tried to register on their online website, it kept telling me I have to re-register, and when you do, it tells you you've already registered. This goes around and around and you can never register! If I don't get the prescriptions on time, my life is jeopardized. They keep stalling with these outside referrals.

I have had Anthem Blue Cross Individual PPO for many years. Last year, I received 3 taped calls from Blue Cross recommending that I get a colonoscopy. I finally decided to have a colonoscopy and endoscopy (I have relatives who have had stomach cancer) done at the same time at UCLA. This is for preventative care and I was shocked to receive the bill for $2,400 after Blue Cross paid about $150 of the bill.

I tried to re-order prescriptions and discovered that Anthem was putting up a new web so I had to re-register. When I tried, it wouldn't recognize the new info. I got online with Tech Support who also had problems but eventually got it to work, but could not get to prescription service, apparently recently outsourced to Express Scripts. Tech Support said they couldn't help because another site (also confided they were very busy with complaints re: new web site, the one that had a major security breach). When I called the number he gave me, I got a recording saying they closed at 2:00 pm PST and to call back when they were staffed. (Amazon, Zappo's and Apple can provide 24-hour Customer Care but Anthem can't! ) I tried to call the Anthem Tech Support number again but the phone just rang. I assume this means that there weren't enough lines open. (I know a little about customer service and technology, did they not increase staffing for the new web site cut-over? )

Our Anthem Insurance expired on 6/30/10. We went through the month of July without insurance and decided to go through my husband's work and obtain insurance effective August 1st. The forms asked, “When was your last date of insurance?” We put 6/30/10. The effective date was 8/1/10. The underwriters put us down for the month of July and want us to back pay for the entire month of July. Note that during the month of July we did not use the insurance, nor did we submit any claims whatsoever. We explained that we did not want insurance for the month of July and we didn't use it. They said, “Too bad, you still have to pay for it.” What a joke. This is a rip-off from a multibillion dollar company.

At the end of May 2010, my Cobra coverage expired with Anthem Blue Cross, received a letter from them stating this. Went on line to Anthem, made contact with sales rep Tracy **. Completed and submitted an application for myself and spouse. After 3 weeks passed, heard nothing from the sales rep, so made a call. She states nothing is happening because one of my doctors did not respond back with required health information they requested. I complained to her about never getting phone call of this issue. Now armed with this info, called my Dr and the health info they needed was sent to the underwriter.

I went online and filled out a brief application which didn’t ask for much information and I received a quote. There was never ever a screen asking for my banking information. Anthem Blue Cross electronically debited my checking account without my authorization! When I called to dispute, I was told that I entered my information at the time of filling out the online application. Not true! Why would I do that when I am not for certain if this is the company in which I would choose for healthcare! Consumers beware!

My husband and I have a health insurance policy through Anthem. We pay roughly $1900.00/mo for a family of 5. We own our own business, so this is directly out of our pocket. I had taken my son in Jan.'10, to the doctor's for an ear infection. He was seen and treated by our pediatrician. A couple of weeks later, I get a phone call for the office gal at our Doctor's office saying Anthem has denied our claim and that we are no longer with our medical group and that we no longer have our current pediatrician. I was dumbfounded. I had called Anthem to find out what was going on. They said, that my medical group is still with Anthem. They had not renewed their contract with Anthem, but within the last few days, they had. So they will pay our claims. I thought I was done with this. In the meantime, my oldest son get's pink eye and so do I. We go to the Doctor's get treated.

I just received a notice from my Anthem Blue Cross of California that my rate had been increased $300. Additionally, I just picked up a non-generic prescription and noted that my co-pay had also increased. Non-generic medications are no longer affordable to me yet some of the medications I take do not come in a generic form. Other medications, such as Synthriod, should not be substituted for a generic brand. At some point in my life I was a consumer and figured that Blue Cross was working for me since I have been paying my own policies for the past 25 years or so. Were they padding the CEO's pockets in the past? Probably.

We are self-employed, we have a small business. We are a family of three and have Anthem Blue Cross. Our premium was $1454 a month before they tried to raise it by 38%. We tried to switch to another plan but were denied due to shoulder surgery I had last June. It was suggested that we switch to a lesser plan that does not require being underwritten.

Anthem Blue Cross cancelled my policy without explanation and without notice. Again, I received the refund and cancellation on 2/26, which is only 2 days notice before the cancellation became effective. How can this be legal? I am extremely stressed about not having insurance by Monday, May 1. I now have to take time off of work to immediately find new coverage. This is unfair practice on Anthem Blue Cross' behalf, that is causing undue depression and anxiety.

I signed up for insurance as soon as I was eligible. I pay $60 a week post tax (about 1/4th of my pay). Every statement I get has nonsensical pie charts with 3-5 different colors that tell me what they are paying for; each color is labeled Data 1, Data 2, etc. Nowhere on the statement does it say what the data numbers equal. Is green medical? Is yellow pharmacy? Who knows? When I called, I was put on hold and blind transferred to another random department where I explained again what I need to know, and again I was put on hold and transferred. This goes on as long as I can stay on the line. So, as far as I can guess, I have to pay my premiums and an additional $3,000 (about $6,000 a year), for my 4 doctor visits a year to refill a prescription that costs $12 a month.

My Anthem health insurance rates are going up $100/month again, same as last year. Of course, it’s due to the "rising costs of health care." That’s all they have to say. My rates have more than doubled in three years even as I’ve lowered my coverage to try and save money. Yes, I have a condition, which does not allow me to get coverage with anyone else. So Anthem has decided to either squeeze every dollar out of me. They can and/or push me out the door. I’m 43 yrs old. My rate is $500/month for catastrophic, high deductible coverage. What is it going to be when I’m 50 or 60 years old?

I am submitting this complaint on the behalf of our client. Blue Cross has not updated her information and we have faxed all the forms that they requested several times. They are denying her claims and as a result the client is going into collections. I have contacted Blue Cross many times and they put me on hold and then disconnect me.

I just received a notice from Anthem Blue Cross CA announcing they will raise monthly rates for my PPO plan (Smart Sense 1500) by over 31% on March 1st, in my case from $208/month to $273/month. My situation has not changed, no new age bracket, no claim, no litigation, nothing, just a "reward" from being a good customer, I guess. The irony is that the letter starts with (and I quote) "Controlling health care costs is important to you, and you can rely on the stability and experience of Anthem Blue Cross to secure the best prices..." (full document available on request). What a joke!

I am an RN at Wellpoint Blue Cross. My 17-y/o daughter, Becky, has been treated for acne since 2008. She has failed liquids, gels, lotions & antibiotics. Recently, it became inflammatory and ugly so I took her to a dermatologist on 12/7/09. This is her senior year! Dr. ** of Pediatrics and Dr. ** of Derm. have worked very hard so Becky could get treatment. I worked very hard for this company for 2.5 years and I am laid off on 12/31. I will have insurance until 2/23/10 but there is no excuse for this type of delay. I do medical review and Rebecca has met every criteria for this treatment. A copy of this letter is being distributed on Complaints.com so that 10,000 people can see how Blue Cross treats their own nurses. I am also sending a copy to the FTC for any violations thereof.

I recently took my mother, who has Anthem Health Insurance, to the hospital for a test that a vascular doctor explained was basically checking her blood pressure in her legs. He explained that it was a noninvasive procedure that was no big deal. When we were in admitting, the attendant told us that the procedure cost over $300 and that her insurance would not cover any of the cost. Why do "insurance companies" take your money when you pay your premiums, then refuse to pay for medically necessary exams? Once again, it goes to show that healthcare in this nation is only concerned with the almighty dollar. Needless to say, we refused the test and are filing a complaint with the insurance company as well as the local and state health agencies.

My grandson was critically injured in an auto accident. As a result, he is severely handicapped. He suffered a TBI (traumatic brain injury). He was left in a vegetative comatose condition. The problem is that the insurance industry, although he is covered by Anthem Blue Cross of North Carolina by his mother's insurance, his policy states the many items he has been denied multiple times. The laundry list of Deniels are: denied electronic hospital bed. Reason: "care giver convenience." He is 19 and he is 6'3". He has a trach and is fed through a G-tube. He has seizures and blood clots and must be turned every 2 hours. He is also incontinent. Air mattress was denied. Reason: no ulcers. He now has ulcers and was sent an air mattress that is worn and torn and is 12" too short for the bed. Once again he is 6'3" and his bed is 84" long. It’s a donated electric bed (12 years old and donated from a nursing home). Wheel chair was denied. Reason: doesn't need shower. Wheel chair was denied. Reason: not medically necessary.

My monthly rate will be going up 50%. I called customer service and they said everyone across the board is getting a large rate increase. The rate was due to the escalating cost of healthcare, but a 50% jump seems very large. How can there be no recourse for the customer, besides dropping health coverage? How can people pay this?

WellPoint Pharmacy sent me only 73 days worth of a prescription and charged me the copay for a 90 day supply. The prescription is for Kariva, normally taken for contraception, however I take it for premenstrual/psychiatric reasons: I take the active pills continuously. My prescription as written by my doctor included a special note that I take the pills continuously. I made at least 6 telephone calls when the prescription was filled incorrectly 75 days ago. I was told they had all the information they needed, yet I never received the fourth pill pack. I ordered a prescription refill yesterday and apparently it is being filled incorrectly also per the pharmacist at Precision RX.

I was looking for new medical insurance because I moved from California to Nevada. I found a policy that would work and I have to fill out the application online. One of the questions I did not understand correctly and because of that I have been denied the insurance which is discrimination base on the fact that I misread the question. I had to continue looking for other coverage, however to deny someone coverage because they read a question wrong is grounds for discrimination.

In 2006, I filed a claim for testing on my son. He has a medical diagnosis and reason for the claim. It took over 18 months before Blue Cross paid the claim. In that time they tried everything they could think of, with no shame. They never received the claim, they received it but it was missing information, it was deleted by the system (time and time again), it was not a medical condition....it was mind boggling how many excuses they came up with. And not once did they call me to let me know the status, so I had to call and spend days of my time talking to yet another new associate, and find out where my claim was, and why it was rejected again.

My nephew has Neurofibromatosis. Last Dec. he started having severe pain in his legs. My sister took him to be xrayed and doctors found fibroid tumors in his legs. He was put on pain meds. Did not stop the pain. Doctors wanted to put him on **. BC would not approve this medicine. Doctor sent an appeal letter two or three times to BC. Still nothing. Dept. of Insurance was notified. Still nothing. My sister even contacted Anthem from the law firm where she works asking them to please allow her son to have this medicine. Nothing...

My Doctor prescribed me Nexium (acid reflux) about two weeks ago and the insurance company is refusing to fill it. I've made numerous phone calls to the insurance company, and they state that it's still under review. They told me that they needed additional information from my Doctor's office before they would approve it. My Doctor has sent them the additional information that they requested on10-19-07 and as of today (10-26-07) they still state that it is under review.

I acquired insurance through Anthem in 12/06. I had many claims which they did not cover, saying they were pre existing. I was told by a doctor that I should have knee surgery, which they said would not be covered for a year. The doctors office said according to their literature it should be covered.

For several years my husband and I have had health insurance with Anthem. In January 2006 our insurance agent arranged to have my husband removed from our health insurance as he was switching to Medicare. I paid my premium in January as usual in the beginning of the month.

i have had what i have been told was the best health insurance to be had. i have been paying $2800 per mo. for myself, my husband, my son on a group policy for years with anthem. now, my son has a chronic pain condition with herniated and degenerative discs in his back.

I have been trying to submit a medical claim to Anthem for the past 5 weeks. During one phone conversation the represetative stated I should mail the claim form to Empire Blue Cross & Blue Shield at P.O. Box 3877, Church Street Station, NY NY 10008. The claim form came back stating we had the wrong insurance carrier.

IN Novemeber of 2003 Anthem Blue Cross and Blue Shield changed pharmacies for my daughters medication. When they changed pharmacies they picked Anthem specialty pharmacies for my daughters medicine. It is a very expensive drug and I guess they were trying to save themselves some money. To date the new pharmacies has not gotten a order right. The medicine bottles are broken when they arrive and they were 5 weeks late getting the meds to my house the first time.