Consumer Complaints and Reviews
A few months back I switched from my long time insurance carrier to Amica for my home/auto package. What a mistake that was. After purchasing a new home I was given a figure of a little over $1000 to insure my new home. Two months later I receive a phone call from Amica telling me they figured incorrectly and my insurance was now going to go up by 30%! It was explained to me that this happened because they completely missed the fact that there is another kitchen in my finished basement. How does a company that is supposed to be so great at what they do miss an entire kitchen? After a long and drawn out conversation with the rep I had no choice but to pay more in what I consider a bait and switch situation. I'm hoping they did not miss the fact my home has a roof and call back later with a higher quote.
I was told that the rate could not be lowered for the home but if I took a good driver course I could get an additional $125-150 off my auto insurance. All I would have to do is take a one day class. Watch how this math works. The one day class for my wife and I would be between $25-50 each. The classes are given during the day, during the week which means time out of work for both of us. How does this save me any money? The answer is quite obvious. I have run a small family business that has been in existence for 68 years. If I make a mistake... I eat it. I would never go back to my client and tell them I missed something that would raise the price 30%. As a result this will be a one year contract. I will be seeking other coverage next year. I was always told the Amica reputation was second to none. Perhaps it used to be but not any longer.
Amica has been my insurance company for home and auto about 10 years. The service I have received has always been excellent. This week I had a flat tire on a back-country road. Amica called within a few minutes of my call with the name and phone number of the company that would be arriving with help. The company's driver kept me informed of when he would arrive and it was all taken care of with ease. The insurance company I was with before dropped my coverage after a small claim (ca. $200). Amica, on the other hand, despite my having had a few claims, has always been helpful, quick to respond and paid out promptly and fairly. Would I recommend Amica to a friend? You betcha! I often have!
I was shopping for car insurance a couple of years ago and was contacted by Amica Insurance. I know they insure more than vehicles, they also insure homeowner policy, renters insurance and many other type of insurance. My only need with them was car insurance and when they contacted me, I had never heard of them and was a bit wary, but as their rates were great, I did sign up with them. If I could I would give them a ten star rating. They do exactly what they say they will do.
I am on a very strict budget waiting a disability claim and I have had to contact them several times and extend the time for my premium to be paid. They have not only complied with my request every time, they are very courteous, professional and really care about their clients. I would recommend this insurance to anyone in need of car insurance, and I would recommend anyone look into their service record as well as their willingness to work with people and change companies. They do not forget they are dealing with people and understand and listen to your concerns. I have had several insurance carriers in the past, and they are without a doubt the best carrier I have ever found to meet my car insurance needs.
So often people in this profession forget the most important thing when dealing with the public. They often treat you as a number not a person. This company is a "people" company and do not forget they are dealing with people that have problems in every day life and often have difficulty and need extensions on their payments. I had an incident just last month when my payment was due, had mechanical problems with my car that had to be fixed and as a result I needed some extra time to pay my car insurance. As they had done in the past, they were courteous, helpful, really concerned and more than happy to work with me and allow me to extend my payment out to a time I could better afford to pay it. We need more insurance companies like this one.
I am definitely not a salesperson, but I hope to make as many people aware that I can that if you need car insurance, homeowners, rental insurance, they are the company you want. It isn't just that they go over and beyond the call of duty to work with you, they do it in such a courteous manner that you feel better just from having to talk to them. I have spoken to several of their representatives and have not found one that does not display the same amount of courtesy and professionalism as any of them. It is so nice to know there are still companies out there that remember they are dealing with people with problems in every day life as the next person. They are very knowledgeable and never fail to give correct information and clear professional kind advise.
I hope any of you in need of insurance needs to contact them and any of you that are not satisfied with the carrier you have will consider calling them and making a switch. You will not regret your decision in doing so. I am new to this site, so I am not sure if I am allowed to give their contact information, however a google search will immediately show you how to get in touch with them. The last call I made I spoke to "Joan" and she was so very helpful I plan to call her supervisor to let him know how extremely helpful she was.
In addition to all the praise mentioned for this company, I would also like to add that despite how busy they are, how many calls they may get or have waiting, when you are on the phone with them you are made to feel as if you are the only customer they have and they do not rush you off the phone. They take the time to listen to every word you say as if you are the most important call they have. So any of you needing car insurance coverage, or just need to change companies, please call Amica Insurance. You will be glad you did.
My wife is driving my car when she got accident in Temecula, CA. I have only liability on my my vehicle because it is 2003 Honda pilot. My wife is not at fault according to the police report. First the other car involved has expired license, not registered vehicle and beat the red light. After exchanged of informations between both parties, the other driver show as proof of insurance with is United Alliance. So right away, informed AMICA and the insurance that other party showed us, so filed a claim to both insurance company. They gave me a claim number and a adjuster to deal with.
At this point my car was towed to the towing yard because I knew that their insurance gonna take care of it. So after two days of waiting for their callback, they said they are waiting for the report.and so I talk to AMICA if they can help me facilitate my claim because it showed that the other party involved have a non existed policy. So I can't claim any damage cost my car. So I ask AMICA that I have uninsured motorist on my policy but they insisted that I am not covered for uninsured motorist. I was frustrated knowingly that I have to pay the towing company $850.00 for 6 days storage and towing services in my car. I WON'T RECOMMEND TO INSURED YOUR PROPERTY HERE. Waste of time and money. Poor customer satisfaction. Hard to deal with.
I was with Amica for 4.5 years. I hadn't been paying enough attention to my rates. When I received my policy in the mail, I realized my rates had gone up more than double in the time I had been insured. I called Amica and the rep politely explained to me that my rate had been raised every renewal period because I wasn't considered a customer in good standing. I asked how they determined that, since I had no tickets, accidents or claims, and had both my car and renter's policies with them. She stated, since I had not been a customer with them for 5 years or more, I wasn't considered a "good" customer yet. I was shocked and argued my position of being claim and ticket free, always paying on time etc. to no avail. She stated she was sorry but that was their policy. Well, their policy immediately lost them a customer and gained them a bad review added to the many others I have read. Bad company, Amica.
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Amica was the insurer for the guy who plowed into the back of my car. Based on my experience, I recommend shorting Amica's stock. They gave me the unwelcome choice of either settling with them for well below the value of my car (which was totalled), or taking them to court, which I have neither the time nor the energy to do. Their use of my time was aggravating. They deal with individuals unfairly because they can. I don't believe the Amica agent on my matter (Patty **) was incompetent, but she is either powerless to do anything other than screw over someone like me, or she is extremely dishonest. If she is honest, she would be smart to quit. At least then she might retain some shred of her integrity. Amica has none.
Yes they have good rates, but on any serious accident, they will fight unfairly with any means to screw you out of paying. I'm not sure there is ANY insurance company out there with a "soul" and who will look to do the "right thing", but Amica definitely is NOT a company with a soul. They will sleep with the devil in order to not do the right thing. BUYER BEWARE... Do not be fooled by this company ads! Do not expect them to pay you fairly on anything other than minor claims. Vicious is a word that comes to mind – sly, snake, liars, and vicious are words that come to mind. I have so much documentation on my experience and I will never throw it away. Any of my friends who wants to know about Amica, I pull out my box of records and volunteer to spend about an hour going over the tragic experience with this company. I prove to them what happened to me. My advice -- do not go with Amica for any serious insurance claims!
AMICA is always most highly recommended. J. D. Powers has ranked them # 1 in customer satisfaction for 13 years. I've used them for homes/autos for decades and would never consider switching. I challenge you to price Amica insurance as they saved us thousands. They do not insure high risk people so it keeps my rates low. Also, we have had a couple of claims and they were always fair and responsive.
Why buy the extra insurance??? So when you file a claim they refuse to renew your policy because they had to pay out!!! Deer accident claim from 2 years ago, and another uninsured motorist claim from 3 years ago for my 14-year-old son that was a passenger in someone else car and was almost killed. They had to pay for his medical and still has to pay him when he turns 18. They only paid $4,600.00 out of his over $100,000.00 in Medical Bills. Then put us through hell with the attorneys to get anything paid for over the first year. What a bunch of scumbags!!! Isn't this why we pay for Insurance, in case of emergencies???
The other claim they are using against me is from 2 years ago for the $100.00 tow from my car breaking down. Are you joking me? Then they said "Well you got a speeding ticket last year going 10 miles over." Big deal! I got a speeding ticket in 30 years of my life driving. Then they used the cell phone at a stopped intersection from 2.5 years ago. Why didn't they use that against me before then? They waited almost 3 years to use it against me. Sounds to me that I cost them some money and now I'm a risk! That is all they care about is making money not losing any money. They don't care about us, it's about them!!! I don't recommend THIS INSURANCE COMPANY TO ANYONE!!! Call Esurance. They are much better!
I was hit by an Amica customer 3 weeks ago. I have been calling daily, but have only spoken to the assigned adjuster once. She will NOT return my calls. They have yet to get a statement from their at fault party and continue to give me the run around about a car rental. I was told that I should pay out of pocket or go through my insurer. Wonder how long that reimbursement will take. No thanks. This company sucks ass and should not be supported.
I had an Amica homeowner's policy for a year. Toward the end of the year I was looking for a new auto insurer so I went with Amica. Shortly after signing up a new auto policy I was told that Amica would have to cancel my homeowner's policy because I told the agent that I was going to be travelling a lot over the course of the year for business, and they said that if I wasn't in my home for more than 11 months of the year they couldn't insure me. They immediately stopped returning my calls and began to treat me like I'd somehow attempted to deceive them. They refused to offer me any other policies, and overall kept misquoting me back to myself when I called in to ask why I was being refused a policy. Overall I felt really abused by Amica and it was a really terrible experience. I'll never have another policy with them again, and strongly recommend against them for customer service.
I paid insurance premiums for over 20 years including several homes and autos and liability insurance. Eight-9 years ago I wished to continue with them on a home in rural area of Southern California. Guess what? They could care less! "No we can not help you due to a potential loss in a fire!" Thank god for a local agent with State Farm. There is no loyalty with these people. Drop them ASAP and consider it a movement in the right direction. Looks like they are advertising on FOX. What a weak attempt for a low level insurance company. Fire the management and hope you can find a reputable "insurance company that cares"! Peace.
Terrible experience. I switched to Amica last year due to great rates I was quoted. After first year they added a $375 surcharge for a traffic ticket I had nearly a year before I switched. My initial policy was for $458. My renewal with added collision protection went up to $1605 with surcharges. Needless to say I dumped Amica today. Saved over $1000 a year on my car, house and umbrella policy with State Farm. Be careful Amica agents will lie on initial quote and then surcharge you for past violations for three years. Not an honest company to deal with.
Their client rear-ended me while I was sitting in a parked car. She refused to give me her info. The police were called and they made sure all info was exchanged. Amica never called me or my insurance company. When I finally got ahold of someone there was excuse upon excuse. My favorite - "We didn't have your phone number." But they had all my insurance info.
I was in and out of the doctor's office for over a month, in constant pain. I lost over a week of work, I couldn't continue to go to my doctor's office because I started a new job. They lost all my paperwork, twice, I've had to redo my statement at least 3 times. They claimed they couldn't get my medical records, even with the medical release. I got the records for them, which I found out they never requested.
Eleven months later this jerks offer me $1200! Which didn't even cover my lost wages!!! After speaking to a lawyer and a family member who's in the insurance industry, both agreed THIS WAS NOT A FAIR OFFER. THIS COMPANY DOES NOT CARE ABOUT THE PEOPLE!!! Again their client admitted fault and I get treated with such disrespect and disregard!!!
Thought I would take time to write a positive review. I have had Amica in Ohio for 10 plus years. Had several claims. I was T-boned at an intersection (other person's fault) though the police wrote a no-fault due to the new traffic lights that were put in. Amica went after the other company at my request for my deductible doing a decent procedure in due diligence (did not get my deductible due to the "no fault" police report). I would not recommend using their "preferred repair shops" however - not so happy with their work at two different shops, but they do not hesitate to let you go wherever you want and always paid estimates plus hidden costs without hesitation.
Had one deer hit "collision"; one son totalled a car - they paid fair market which was a good number without questions; another rear end (son) (his fault) -- it was a lower value / 17 year old car. Their market evaluation was a little low. (I explained I had a new clutch put in, new water pump / timing belt etc -- but they said that was "maintenance" and didn't had value.)
They use CCC (low) and local autos for sale with similar age/miles -- couldn't get them to get up to what I thought I could sell the car for based on the mechanical condition. They cited pre-existing physical issues which were true, but a car of that age, the mechanical and low miles meant more to me in terms of value (ie a good runner), and their claims adjuster was a little high in the repair estimate (which you want normally) -- but it "totalled" the car. I found a shop that would do the work for less, and they agreed to get the repair done. They do allow you to take the settlement less your deductible and keep the car as a "salvage car"... which is a *great* option if you have the time and effort.
Their online chat is excellent; local reps are very helpful. They might not be the "cheapest" but they are definitely not the highest rates either (I shop around every once in a while). **Considerable** discount for multiple cars / drivers / combined home / auto / good driver / good student. Checks are always mailed quickly. They also put highest risk drivers on lowest insurance cost autos regardless of who drives what (for a household) to get the best rates. I have 3 boys driving 21 and under plus my wife and I in a metro area with 6 autos and home.
I was with another company before taken the bait for a lower rate to switch to Amica for home service. They don't pay your claim if you're a new customer, their customer service is poor, and they run Ponzi scheme that is licensed by the certain state department. They take your money and don't pay your claim. They have lawyers in Association and individual insurance state board that they pay and would drop your case before they even investigate the illegal monopoly with provision papers works they would send you 60 days after they take your money.
Apparently, one of last reason they gave for trying or not process my claim, was that they need my final three years tax returns, utility bill, bank statement, etc. I don't remember before building my house in 2007 giving my bank this much info since I was 50% over LTV. Their provision that comes in the small note was only provided to me 60 days after signing up said so; I own a business. Why would I provide or sign with a company that is asking for such personal information? Worst insurance company ever. Trust me you will find out. Grieco is much better. First they took me in, and cut my yearly premium, not in half, but below in half. My duty is to spread forth this new, until I have evidence that this company has lost what I have to come out pocket for repairs up to date.
Sent me email saying I was late in paying and would be canceled. Had operation and missed payment due to operation. Immediately went to website and made the payment. And website confirmed payment and no cancelation. They cancelled anyway over 7.50 cents which was not shown on the billing page and told me I would have to pay for new policy at 2000 due to I had no proof or prior insurance. What a total scam, they knew I had prior insurance and cancelled it anyway just so they could charge me a ridiculous rate. And I had been with them for over. Just so you know I have been accident and ticket free for almost 10 years. Total scam artists!
I signed up with Amica last year. My husband & I have perfect driving records. After paying for several months, to the tune of $224 per month, I started to check into different companies. (What can I say - I'm an idiot!) I immediately cancelled my coverage with Amica and signed up with GEICO. I had the same coverage and the premium was $299 FOR SIX MONTHS!!! There has to be something wrong with this picture and the extraordinary rates that Amica gets away with.
I dropped my Amica Auto Insurance Dec 11 because I found another which charged $300 less per year and with a better deductible. My payment to Amica was due the beginning of November. I paid it in full for the year. I then received another bill for $6. I had meanwhile gotten info on the new company. So I called Amica, told them I was dropping them as of December 11 and asked about the $6 bill I had received. The woman at Amica told me that $6 actually wasn't due until August and since I was leaving Amica anyway, I should just ignore it. She also agreed to reimburse me a check for $1200+ returning what I had paid for the year. I received that check around a month later.
Today I received a note from Amica saying they had turned my file over to a collection agency because I hadn't paid them their bill for $6. I called Amica and was told by them that I had been billed 'numerous' times for that $6, and never responded. Actually I was billed the once, at which time I was told not to bother since it wasn't supposed to have been sent until August anyway. The woman on the phone today told me I owed the $6 anyway. I asked why it hadn't been taken out of the check they had sent me as a return for my yearly payment. I then asked why it would be considered late anyway since I could have paid quarterly but decided to pay in full.
I was told it was considered a different account because I had purchased a new car thereby switching my insurance from a 2010 auto to a 2016 auto (I still had only one car). I said I'd like my name taken from that collection agency before it ruined my credit rating. I was told I'd have to pay that $6 on the phone immediately by credit card if I wanted it taken from the collection agency. Of course I did so, being concerned about my credit score. I then checked my credit score which had been around 775 constantly. It is now down to 720!
AMICA has done an excellent job with every accident I have had since 1970. Prompt, efficient and friendly. Highly recommended. I have $500K in liability coverage. And, $100K for uninsured motorist.
I have been with Amica Mutual Ins Co for 17 years. I filed 1 small claim for hitting a door on a Lexus because my brakes failed. It was handled excellently & swiftly. Like 24-hr claims availability. In NJ, any claim in excess of $500 will result in a 3-yr insurance surcharge... And it did @ $150/yr. Amica uses a 3rd Party company to provide medical coverage in the event that you are injured in an auto accident. Third Party is PRIZM, Marlton, NJ. TERRIBLE!!!
Amica does not provide for its insureds adequately in this vein. Medical claims adjusters are terrible, and forget about getting your income continuation from your policy-Basic or Extended (what you pay/wk) additionally, because they won't pay it. If you are disabled in an accident, you must file through all other channels for income & be prohibited from work by your MDs & THEIR MDs (based upon IME), before they will pay a mere $100/wk. I hate to say this, but if you died as a result of the car accident, at least they will have to pay the funeral benefit with no dispute.
Burglary at Public Storage of 21 or more storage spaces. I told the Claims Adjuster Not to tell management who she was. Otherwise they wouldn't let her in. To add insult to injury, they had clear traffic and surveillance cameras that photographed the truck with the two thieves in it. Las Vegas Police did nothing either. Not 1 person was paid anything. I wouldn't recommend Amica to my worst enemy.
AMICA is a great insurance company. My family have used them for home and auto insurance since the '60's. AMICA has an A++ rating. Their service is outstanding. Anytime I had a claim, they were friendly and processed quickly. No balking and dragging of the feet with these folks! For example, one of my earliest claims was on a 1980 Olds Cutlass where the fuel line broke in the middle of nowhere Texas and caused an engine fire which consumed the car as we had nothing available to extinguish it. When AMICA processed the claim, it wasn't to the Kelly Blue book and I questioned them. They told me it was the value of a Cutlass. I said it was a Cutlass Supreme Brougham (highfalutin Cutlass) and described it to them. They send me a check for the difference, no questions asked. THAT'S SERVICE! A fine company who advertises little but has been wonderful to us whenever we needed them.
Amica's insured ran a stop sign on Nov. 2, 2014 - they received a ticket. A month later, they will not return my calls, have not fixed my truck and still I call, ask when my truck can be fixed. I told them they were forcing me to sue the driver, they said do what I have to do. I'm starting that today. They do not stand behind the insured, be careful.
I'm done. I've had Amica for 40 years. I've never filed a claim. I am a very defensive driver. I can't remember the last time I got a speeding ticket. I've never had an accident. I own a Honda CR-V, 2001, in great condition. Last year they finally gave me a good driver discount, but then I mistakenly made a U-turn here in sleepy Alameda. The intersection was completely empty, so there were no consequences for anyone but me. I paid the $150.00 fine and thought the matter was over. I paid for my mistake according to the city of Alameda. Amica however, feels that I should be penalized for a few more years. They've increased my premium by over $300.00 per year!
This is nothing more than legalized extortion. It may be their right to fine me another $300.00 annually for a minor inconsequential mistake, but that does not make it right. No interview, no inquiry. Just "Oh by the way, that ticket is gonna keep costing you for years!" I'm done. This was a decent company, but like so many, greed is taking over.
I highly recommend Amica Mutual insurance company for Auto insurance. Their prices are excellent and we have never had any problems with them. They have very friendly customer service and they always are very helpful. One time we got into a small accident and had an appraiser come out to look at the vehicle. We were taken care of within just a couple of days and it was such an easy process. I did not feel stressed out whatsoever about the situation because I knew the insurance company I was dealing with was reliable. I pay our bill online and it's a very easy process. It takes less than 5 minutes. They are also nationwide so if you move, you can most likely still have them as your insurance provider.
Customer driven in developing individual insurance coverage. Very helpful in reviewing my personal needs while balancing my desires with available insurance options. Staff, either online or over the phone, are good listeners and will present options to consider based on my expressed needs. Competitive pricing with end of year dividends to policyholders. Good to do business with.
Very customer service focused! They have a "We'll handle it for you" - no matter what it is. It is always a pleasure if I have to contact them or need help - circumstances the necessitate me having to call them is not usually pleasurable, but I have peace of mind knowing that I'm in good hands with Amica and that everything will be fine.
I was able to easily obtain this insurance online. I have been given excellent service any time I have called with a question or was trying to ascertain if I could lower my insurance costs. I have checked for the last 2 years to see if I could reduce my insurance companies by shopping around and so far, I can find no lower insurance. I have not had any claims so I cannot speak to their service when it comes to claims.
Amica insurance after the fact had told me that they would give me the insurance if I had proof that the claims that I had prior were not mine that they would insure me... I went out of my way doing so to get this info and the agent SONNY never gave me a call back after so many messages I left him and when I called they (another agent) told me that they would not insure me. Mind you the first letter I had my old ins send them did not have all the info they needed so I tried to explain this to them and still rudely they would not help me while I'm trying to explain that. I had sent them the 2ND letter with all the info on it the night before and SONNY the agent still to this day never called me back and apologizing for LYING to me to just get that letter and I would be ok!!!
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
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Amica Auto Insurance was founded in 1907 and is the oldest mutual insurer of automobiles in the United States. They scored an A++ rating from A.M. Best Company.
- Wide coverage range: Amica offers a complete range of coverage options, from vehicle, passenger, liability and comprehensive packages.
- Nationwide: Amica has 44 offices across the country, making them easy to contact and get support from.
- Discounts: They offer a number of great discounts, including those for people with multiple cars, as well as loyalty discounts for customers who stay with them over time.
- No new car loss depreciation deduction: They offer no deduction for depreciation when a new vehicle is declared a total loss within the first year of owning it.
- Roadside assistance: Amica also offers towing and labor coverage on the roadside to help drivers deal with unexpected breakdowns. They will also reimburse you for calling a towing company.
- Best for Drivers with new cars and drivers with cars in poor condition.
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