Amica Car Insurance Reviews

My Amica experience: they suck! Here's why: First of all, they send you too much mail; you will see below why/how this becomes a problem. And their customer service is horrible... I was a relatively new Amica customer, and was set up w/ auto-pay of my premium on my credit card. Everything went fine, for a while. Someone got hold of my credit card number, so my credit card company had to close the account and sent me a new card. I called Amica and provided them with the new account details. The day before my payment was due, Amica ran a 'test' charge for $1 (as some companies do), to verify everything was in order. It was. The day my payment was due, they said they attempted the charge and it was not approved. They sent a notice by snail mail. Should I have seen it? Probably, but by this time I had started ignoring their mail because it was excessive and mostly meaningless.

I have never written a review for a company of which I am not a customer yet. But I want to share my experience in case you are shopping for a car insurance company that provides excellent claim services. My car (an old BMW) parked in the garage of a shopping mall was hit by a teenage driver who is a customer of Amica. First of all, Amica assigned a dedicated claim service representative (Megan). That's a big plus to me! Have you ever experienced talking to different customer service representatives and had to repeatedly tell your stories? Not the case here. Megan has always been responsive and resolved several issues professionally during the repair process that lasted almost 30 days. For example, when a used part could not be found within a reasonable time frame, Megan immediately approved a new part. I am with another insurance company right now. Will I consider Amica when I renew my insurance? Yes!

One of their insured struck my wife’s vehicle while driving way too fast through a parking lot. My wife was backing out in the opposite direction of the Amica driver who was traveling forward. The Amica driver could clearly see my wife’s car but since they were driving way too fast they were unable to stop in time. It is obvious to me and to all those I have spoken to regarding the incident who was at fault, yet Amica is denying liability so I am out a $500 deductible. I am the sole provider for my family and $500 is a substantial amount of money for us to have to pay out of pocket. It seems to me that Amica is just your typical insurer who denies legitimate claims and is more concerned about their bottom line than they are about doing the right thing.

Amica has been a long standing Insurance company who always did right by their policyholders... until they branched out from their home state in particular, into Maine. Maine Amica’s employees lack the integrity and professionalism that it has in other states. It may be the lack of social skills and social interaction and social inadequacy that makes them insensitive and pushy and bullying here in Maine but that’s no excuse for bad treatment and disrespect of its policy holders, those policy holders are paying their salaries, I do believe Maine Amica needs to be educated in common courtesy and reminded of who they work for. Disappointing to watch a once honorable company go downhill simply because of the mentality or lack of, of the employees in one state.

I would give zero stars if I could. Let's sum up my experience by saying I made a claim on my auto policy. It has been 2 months and the claim is still open. The representatives are very unresponsive, just the worst customer service ever. I am not someone who writes reviews, I usually just go away - but this company is downright wrong.

Be aware!!!! This Insurance company is awful. The customer service awful. Their driver hit me, they want my insurance to pay. They’re sooo rude. I got in the wreck 3 months ago and still haven’t got any help from them so I wouldn’t want insurance with them at all.

It baffles me how reps get nasty or haughty. This happened to me on 10/19/2019. Called to change insurance (my decision) and got this awful rep.; told me several blatant lies: It was 4:00 and there were no supervisors there to document a "letter of experience" - it wasn't even 4 o'clock yet. She would submit request and someone hopefully, would get to it on the next business day. A 'letter of experience" take time.

After a great decade with Amica, things got really bad this. For years I have had good home and auto insurance, good customer care, and good rates. In December 2018 they doubled the rates, so I went shopping elsewhere for home insurance. It was hard to leave, but I had no choice. Then in the summer of 2019, my car insurance payment lapsed because the card on line had expired, so they canceled the car insurance without talking to me. So I went to the new home insurance company for auto. In November 2019 I received letters from a debt collector for the auto insurance payments!! Wow. What a change in relationship! Amica isn’t the company it was 10 years. ago.

I was run off a busy interstate road during heavy rush hour traffic. I have paid my monthly premiums on time for over 30 years. When I called for roadside assistance (another service I pay for) I was informed I should have called 911. In asking for assistance I was transferred to a claims adjuster. Mind you, I’m sitting in a left hand lane, flat tire and an undetermined amount of possible under carriage damage. The claims adjuster verifies pertinent info but proceeds to update my profile info while I’m in total distress in a left hand lane on a busy highway. I need help!! I’m not sitting comfortably at my kitchen table updating my profile!

I came to Amica looking for car insurance. I've had a checkered recent driving history with 3 accident claims in the past 3 years, but I filled all of that information in during the process and they still gave me an amazing quote, far better than any other insurer so far. I just had to call the number to purchase what I thought was an amazing deal.

Clark Howard recommended Amica so I tried them a few times over the past 15 years. First year it would be OK and then you get hit with ridiculous price increases. Just to give a background, I have had Auto insurance for 22 years (with various providers) and not a single claim. Had Home insurance for 15 years (with various providers) and not a single claim. Rental property insurance for 3 years and not a single claim. Last year my Primary Home insurance with Amica is $1900 and when it came to renewal time, it jumped to $3k plus (about 52% increase). Same with the rental property (30% increase). No justification, nothing. We are doing it so we can.

During the process of getting a quote from an agent, he asked me if I had any firearms in my house. I replied "What does that have to do with anything?". He said, "We need to determine if you are a responsible gun owner". Who who they to determine if I am a responsible gun owner? That is none of their business and quite frankly, very offensive. That ended the conversation. Makes you wonder what their agenda is.

In seeking new auto and home policies, I was required to give a list of my firearms. No American should answer this question, perhaps esp those who are unarmed. Must be another of those "woke," virtue-signaling companies. I'd rather pay a little extra for insurance protection than deal with this type of company.

We have been Amica customers for 17 years. I called recently to drop my 23 year old daughter from our policy and they refused until I proved she doesn't live with us. She hasn't lived with us for 5 years and hasn't owned a vehicle in over a year. I was told I had to prove a negative by providing proof of her being insured with another company and provide proof of her residence in another state. I provided both and was told it is under review. When I called again to ask what they needed to review and why they conveniently got disconnected. I'm done.

Amica is a good company but I left them because of a huge rate increase in my homeowners and auto policy. After I left I kept receiving bills for my auto policy and called many times to try to get them to address the mistake. So after I received a letter from the NCDOT saying that my insurance had lapsed, and I was required to turn in our auto license tags. After threatening Amica in going public with this issue, I finally got the attention of a rep who helped me get the issue resolved. I have Erie Insurance now and will probably never go back to Amica.

AMICA is a little known strictly an online insurance company. "Consumer Reports "consistently rates AMICA number one or number two in the Country. I've been a client for over ten years and have founds their rates extremely competitive, their Customer Service beyond reproach, and their various coverages extensive. One caution though, when I first applied they were very careful to see if I qualified for their policies. In other words, they maintain such good rates and outstanding service by carefully selecting who they will or will not insure.

I have switched car insurance and now I've been with Amica the longest. Love everything. The rates, customer service. I receive good advice through my email. I provided them holiday cards reminders. Roadside service is great. The other offers I do not need yet.

Canceled 8/21/19 after 10 years loyalty that was never, ever reciprocated to me. Money grubbing ** with snot nosed CSR's who have no earthly clue about the needs of hard working individuals and their insurance needs. GOOD RIDDANCE!!!

I received a mailer on how Amica can save me on auto insurance (as much as 50%). I go online to get a quote. I enter all my personal information for both me and my wife. Then I enter all the car information for my two cars. Then I hit 'Get my Quote' and receive error message that they cannot give me a quote online and that I have to call them to get my quote.

I have been a long term Amica customer (8+ years) and have enjoyed excellent customer service when needing towing or roadside assistance. However, I am finding it difficult to get a firm price on a renewal premium. I was recently quoted a monthly price of approximately $133/month by an account rep for Amica. However, on-line there is a quote of $740. Is that a 6 month rate or a 12 month rate? Also, there are a number of discounts that I have not received on my policy. I don't have confidence in Amica's pricing on their insurance and while I still believe it to be an excellent company, I am retired and currently living on a very tiny fixed income. Therefore, I am looking around for cheaper quotes from other insurance companies. I would like to discuss how I can get a better rate on my insurance because the price is out of control.

Amica made a mistake by providing a lower quote than intended for what I asked for. I only agreed to the lower quote which I thought was fair. The next day I check my premium and it's an extra $100 more than discussed. I called several times to correct the issue and even the original representative admitted it was incorrect and should not be up there but every time I asked it to be corrected no one would. Their exact words were "The quote is the quote and you'll have to pay it". They refused to honor the mistake they made in the original lower quote and claimed they would review the call which proved twice the original rep admitting it should be removed. They never responded to me so I decided to take my business elsewhere. Amica has horrible customer service and they just want their money. Cheaper isn't always better. Their top ranking as an insurance company excludes customer service.

We cancelled our Amica Auto and Renters insurance due to our premium going through the roof and was told by the customer service agent that no money would be taken out of our bank account for a premium payment because we cancelled. We are an auto payment plan. The long and short of it was the customer service agent did not know what she was talking about because, sure enough, Amica withdrew the full amount of premiums for policies we no longer had. We had to call numerous times to discover that they were sending us refunds on the policies after the fact of the withdrawals. This is no way to do ethical business. Amica could have billed us for the balance of policies and been up front. Up to the point of cancellation, we had been with Amica for a good number of years and now, quite frankly we would never go back based on the lousy customer service we received trying to cancel our policies.

An agent provided an initial quote but failed to reply to any voice or email communication following the quote. Multiple online requests for a follow-up also received no reply. We went with a local State Farm agent who was not only timely in responding but provided a significantly less expensive quote.

Received an advertisement in my email from Amica stating "Switch to Amica and you could save an average of $596!" And seeing how I was in the market for a cheaper insurance I gave it a try. Oh my God, I could not believe the quote they came up with. It was $2,697 for 6 months, with a $1000 deductible, that is $5,394 a year on a 2008 Ford Edge that is paid for. I was so blown I had to speak with an online representative to express my feelings. I have been with GEICO for 11 years, my payments are $505 for 6 months with a $250 deductible, that is $1,010 a year. I needed them to explain to me how they came up with that number. Needless to say, they couldn't. All I can say is buyer beware, especially after reading these reviews.

I have been a member of Amica for 10+ years and have been more than happy with the support that I have always received. This evening however I had an urgent change which I needed to make and when I contacted Amica I was completely blown off. I was advised that their systems were down for maintenance so they were unable to access accounts. I have never heard of such a thing at any business anywhere, especially not an underwriting type business where customers have an expectation of high availability. My customer service interaction this evening (via chat) was so bad that I have to say it seriously damaged my trust in this company. I even asked about filing a complaint and she blew me off (Told me to call back tomorrow!).

I have had this insurance for over 8 years, had only one claim for a minor fender-bender over 5 years ago. Recently, I started to use the road side assistance offered by this insurance company, mind you, I always had this as part of the package but never took advantage of it. All of a sudden I get a letter in the mail that my policy is being dropped, not because I have any accident claims, but because I used the road side assistance 5 times in 3 years. So helping to open your car door or jump your battery is apparently a big crime with them, even though we have 5 cars in our policy and we have not even had a minor fender-bender in the last 4 years! I think it is a Fraudulent company, if they can take payments for our 2 homes and 5 cars for 8 years and turn around and drop me for using your road side assistant without prior warning!!!

When leasing a new vehicle, I called to add the vehicle to my policy and was told my insurance premiums would be less because of the newer safety features on the vehicle. A month later I received my billing statement and discovered that the premiums went up by $300. I called and was told they were less for that car but apparently there was just a general renewal rate hike. We’ve been customers for since 2003 and have our home and umbrella policies with Amica. No claims, ever. So disappointed. Time to shop around!

I have had Amica for almost a year. I thought they were doing good. I paid my monthly premium and was never late not that matters any way. I had a very bad home invasion where everything in my home was taken of value. The insurance adjuster who came was very nice but asked a lot of questions like for example how I paid for any of my belongings I had and the stuff that was stolen. I don’t know why though because I know what I had and I paid for my stuff. Anyway as the claim process goes I had to speak to a claims specialist. I have never done such before. The person I spoke to name Tamara was beyond rude right from the beginning. Not to mention I’m still very shaken about what happened to me and my home.

I’ve been with Amica before for years and was really happy to be on board with them again. The policy offerings are pretty solid and I have a good friend in the insurance industry who had a not at fault accident with them years ago and they went above and beyond for her to make it stress free by taking control of the claim and increasing her rental allowance. I don’t shop insurance on price first, its claims handling first then the most competitively priced in that same category second. I carry $500k CSL which is higher than average and was planning on purchasing an Umbrella. Things were good until recently when I traded in my Volvo for a newer Audi that was purchased for $22k, not an expensive car.

I started insuring with Amica in 1980 and accepted their consistently higher prices in return for what was definitely better service and courteous, personal service. But Amica seems to be slipping - for example they treated me like a completely new customer when moving from one state to another, requiring a credit report - even though I pay by bank transfer. They failed to collect premiums on one of our rental properties, with a mailed threat of policy termination rather than a phone call; they put the wrong address on forms for landlords policies; and new matters have gone without a response, requiring a call to re-state the original request, among others.

I recently quoted insurance w/ Amica. They found one accident where my insurance company found I was not at fault. A comprehensive claim from an accident with a deer. They told me that due to these two, I was higher risk. The rates they quoted higher and limited property damage coverage and medical as well. I don't see much to like about this insurance company. Their dollar limit for a "chargeable" accident is only $500 vs Nationwide @ $1800 whether it's your fault or not. I was looking at moving my cars and house over. I can't imagine the hassle if I actually had a claim. No thank you!

It is sad that them problem I called about will require I call annually to correct.

A car (insured by Amica Mutual) hit my car as they did not stop at the stop sign. It was the other driver's fault. I contacted Amica mutual and opened a claim. They came in and estimated the car as total loss. It took few weeks and then offered a very low amount (1980$ for a total loss of a Camry 2005). I talked over the phone to discuss the amount they are offering and the agent advised me to collect proof of all the work I have done in the past 12 months and to do a survey of all the similar cars in the market. I spent over 6 hours to prepare all the documents. The survey of nearby cars took a long time as I had to put together a description of each car I find along with the price and a link to the page. The lowest price I found in the market was 5000$ (out of 11 surveyed cars- which is all I could find).

If I could give them no stars, I would! I got into a car accident back in December of 2018 and the claim is STILL open! Not only was this accident not my fault according to the other driver's CONFESSION and the fact that it was written in black and white on the police report but Amica went from being on my side to being totally against me. I was told they were going to go after the other driver's insurance and get a refund for the money paid out to fix the damage on my car. A week later they totally switched side and went in favor of the man who was swerving in and out of lanes and rammed into the front of my car. I was totally liable even though I was in the lane I was supposed to be and he couldn't decide where the heck he wanted to go. They even told me that even if the guy was intoxicated that I would've still been liable. GOOD COMPANY RIGHT?? He probably was drunk and they still won't let me appeal it.

Ugh. Terrible follow-up. Still trying to figure out what’s going on with a claim from 4 months ago. Premiums are astronomical. I don’t get it. I’m dumb for sticking it out as long as I have. I wish they were as good as they wish they were.

Horrible. Don't believe the "we're #1 in customer service" hype. After spending hours on the phone, working through false statements by their agents (like a false claim I'd get a 3 year auto policy tenure credit, when another agent later said I won't), I was ready to give them the business. Then, at the very last minute before my house closing, they claimed I had pets (I don't) and wouldn't issue the policy. I almost lost my new home. I tried to offer a sworn affidavit that I don't have pets, or some other way to resolve it, but they wouldn't budge. It probably started off with some innocent lost in translation problem, but their bone-headedness afterwards was inexcusable, particularly for a company that thinks so highly of themselves regarding service. I will encourage everyone I can to avoid Amica.

I had read on several sites that Amica was considered top rated for homeowners or renters insurance. I called to get a quote. The person on the phone, Tracy (she refused to give me her last name for obvious reasons after you read this), was beyond unfriendly and the entire time acted like I was putting her out for asking for a quote. Then to top it off, she started asking the most insane questions that no other renter’s insurance company has ever asked me in my 43 years. Incessant questions about the property and what’s on the property.

I first came to Amica due to recommendations from Clark Howard's website. They offered a VERY attractive annual premium on my auto and the sales lady said I would receive a 20% dividend at the end of the year - more on this later. Anyways, life was good until the term renewal came along. Just like another reviewer here, Mike, I had the same exact experience. Also the dividend was NOT 20% and was only 10%. HALF of what I was promised.

I have been a customer of Amica for over 40 years; first auto insurance when I was 16 on my father's policy (who is also very satisfied lifelong customer). Then after college (I’m a Registered Nurse) I purchased my own policy... First for auto and in 1992 home and auto bundle. The company has always been excellent in every area; customer service, premiums are very reasonable, never felt as though I was being mistreated when filing a claim (in fact just as friendly and considerate when I had to file a claim as when I’m making a payment). I can’t understand all the negative reviews. My house was damaged by fire and heavy soot. Where most companies would have tried to pay to remove soot Amica realized it would have been a terrible house to live in and have been VERY generous in their damage estimates.

My wife is now 5 hours into the event and it is not nearly over. She had a blowout and it took two hours for the truck to come. Amica said they would have it towed to Pep Boys who would fix it. The tow truck took her to Pep Boys which was CLOSED...not open as Amica said. The truck left her there and my wife has been on the phone for quite a while. The third person at Amica, a supervisor, is trying to find someplace open (at midnight now) and will have it towed there. If not they will tow it to someplace that will be open tomorrow and pay for a hotel tonight. (Which we do appreciate as otherwise she would have to sleep in the car at the repair shop until 7:00 am.)

Reading the reviews before I purchased renters insurance was a red flag. But I went with Amica because I looked up top rated renters insurance and Amica came up. I had a recent burglary claim, someone came out recorded a statement, my adjuster keeps giving me the runaround, now they want me to meet with their attorney to get drilled under oath, doesn't seem normal... I guess this is how they do ** people.

I was told Amica would jack up my prices after year one. Everyone was correct. Feel like an idiot for not listening. Back to the old Insurance company. They charged me an extra $400 just for homeowners. They said it was because all the claims and the bad weather. WHAT? I didn't have a claim. The company had revenues of over $2.5 Billion last year and profit over 100 Million. And me, a guy that works 3 jobs just to get by, has to pay the increase for OTHERS claims!!! Does that make sense to anyone?? Already talked to them about it and the customer service agent just didn't care!! Truly didn't care. SAD!!! There are enough companies that do what you do, the reason people stay or leave is because of how they are treated!! PERIOD!! Amica needs to figure that out, and quickly!!

I was with Amica for a little over 6 months, I usually pay my insurance premiums every 6 months. I was out of the country for about 3 weeks due to my mom who was admitted in the hospital. Came back and was told my policy was cancelled for non payment. I wanted to reinstate my policy, the premiums went up from $1900.00 to over $5000.00/year. Just because I missed the payment due date, of which I was outside the country. I explained my circumstance but the agent does not want to listen. I have never had an accident or claim. Beware of this company. They are only interested in your money, not your welfare. I currently have my homeowner's insurance with them, I will be cancelling it very soon. I do not recommend this company to anyone, customer service very very poor also.

We recently had some work done to our back deck which sits 12 feet of the ground and faces Mt. Washington in NH. Why I mention this anything on this side of the house takes a beating. As a qualification the railing parts alone cost $10,000. In doing the job they discovered Rot which had to be replaced. The bill eventually amounted to $37,000. I filed a claim with Amica who promptly sent an adjuster while the work was being done. The adjuster explained they limit their liability is $10,000 for rot. I received the check fairly quickly. This left me with $17,000 unplanned expenses to cover. So I would tell anybody to be careful of the limitations of the policy.

I originally contacted Amica for a homeowner's policy. While on the phone with the representative, we discussed the benefits of a multi-policy rate (auto & home). The quote for auto was slightly higher than my current insurance (Amica $148 mo vs. Geico $122 mo), however, I was okay with the increase because I was still saving with my homeowner's policy. I provided all vehicle VINs and was given an annual premium for around $1,800 at $148 a month. She advised me that I needed to pay a down payment (first and last month) of $296 to activate the policy. I made the down payment and thought I was all set. Several weeks later I received a call and was advised that I needed to pay additional down payment and my rate was now $2,600!

FED UP. Once an award winning company Amica is a BLOATED SHELL of its former self. They fish out Customer service and the Towing service to other companies now. I've been a paying client for over a decade. After an accident this past fall they REMOVED our towing and labor coverage, and then NEGLECTED to let us know. This after the agent handling the accident assured us our policy would NOT change. Well it sure did. Sure as Murphy's Law I was stranded with a dead battery a couple of months later in the dead of winter. THEY REFUSED my service unless I paid this 3rd party company for the tow!! When I told them I am covered that is when they informed me know that our towing and labor coverage was removed!!!

I would rate my experience, so far as a 1 star. AMICA Auto Insurance is behind the times (Lake Oswego Office – Portland, Oregon). Let me set the stage for you... It’s been over 20 work days since the accident and the claim hasn’t moved forward. A customer of AMICA’S pulled out in front of me on my green light as I was entering the intersection, I supplied 15 photos and an Aerial photo of the accident… This is 100% their fault. My insurance company (FARMERS) took my statement the next day on the phone and have made numerous calls to follow-up on me and with AMICA. AMICA has your mail in the information (more delays)... Really, it’s the digital age. In today’s market it’s all about customer service and taking care of the customer. I’ll do a follow-up review with the second half of my experience. CLAIM # **.

Unfortunately, I was not able to rate 0 the Amico. Amico sent me the advertisement mentioned we are pre-screened for the insurance. Based on the application, I filled the forms online, got a quote and then call Amico to finalize the purchase of the insurance. Suddenly the representative informs me, that our driving record does not fit to Amica policy and they would not be able to provide insurance. It was a surprise since all the information was in the application. So, Amico falsely claims we are pre-screened, sent a false quote and as a result wasted a lot of my time. So, for my experience, worse insurance company I ever deal with.

Just received a mailing that I could save money by switching to Amica. Mailing states on average customers save $593. With that I started my online quote. My current insurance with two vehicles, perfect driving record, no claims, etc...is about $1,400 a year. MY AMICA QUOTE IS $11,048.34! OMG. I thought it was a mistake so I called the number. "Nope, no mistake," she said. "We are a premium insurance co. that will have a higher premium because of it." You can see where this went, Nowhere. Like talking to a wall. Maybe some of you are paying premiums like that. Not me.

I switched insurance companies when I was near the end of my term with Amica. They sent me a bill for me to renew. When I called them to explain that I switched (My new insurance company must not have contacted them.) While I was waiting for them to get back to me, they put me in collections!!! I now owe them $41. I'm debating about paying it. If they already wrecked my credit rating, I may not. They ruined any chance of my ever having them for an insurance company again.

I was hit by a guy who has Amica Auto Insurance. At the scene I got a video recorded statement of him saying he left his lane and swerved into mine hitting my truck. We had a report done and he gave the Trooper two different stories of what happened. I filed a claim with Amica at the scene. Over a week later and I had not heard anything. Finally after calling 3 times, an appraiser came out and said I would hear something in a day or two. That came and went. I called again and left a voicemail for Hunter ** who was assigned the case. She didn't call back.

I've been an Amica customer for over 3 years and have three policies - homeowners and car in CA and landlord in NJ. I received my auto renewal and the premium increased over $500 for the Feb 2019-2020 period. My husband and I have three cars covered; we are good driving records, filed no claims and drive less than 10K miles total.

Russell ** who has insurance with Amica should have to pay for me to have another car for he rammed into mine on 01/04/2019 and now I am without a car permanently. He was careless and driving on the wrong side and my car was parked. He then brought back a broom to cover up any evidence. Never was going to check if anyone was home.

My policy with Amica was the only experience I've had with renters insurance. I don't know if my being a new policyholder has had anything to do with how things have happened... Although I guess really that shouldn't matter. I made a claim on my renter's insurance policy for theft. It occurred on Sunday December 23rd 2018, just before Christmas. I have course called the police, made a report and notified Amica a few hours later. The following morning I received an email confirming that they had received my claim, but then was unable to reach anyone or get a reply from anyone for close to a week following.

Amica is extremely responsive and professional. My parents were lifelong customers, I and my husband are lifelong customers, and we’ve had to call them on only a rare few occasions compared to how many years we’ve been paying in. They’ve never given us the runaround, and are always extremely helpful and caring.

John **, an Amica client rear ended my car on July 3rd. Amica will not pay my claim/damages done to my car for reasons that are misunderstood. I will be seeking legal advice this Friday. If you are not at fault, why does he not pay, he’s liable.

I was informed by Amica that California has a new law which states if you do not return a form to them, they by law have to match your insuranced motorists coverage to your uninsured motorists coverage without your permission. As they told me on several calls, they can’t do anything because it’s a new law. We didn’t want to change anything about our coverage so we never returned the form because we wanted it to stay the same. For the past 3 months we’ve been getting overcharged by almost a $100 a month, because they matched our high insured coverage to our not as high uninsured motorists coverage. I was told they are not going to return any of the extra money I was charged without my permission due to this new law.

Despite not having submitted a single claim (other than very infrequent windshield replacement), nor any moving violations or other negative marks, Amica has consistently raised our Auto Insurance rates by $400 annually. There are only 2 drivers - my spouse and I, on 2 vehicles - both purchased new in 2014. In 2018-Dec, we were notified that Amica is switching us from a 12-month policy to a 6-month policy. This decision offers the policyholder NOTHING but gives a great advantage to Amica to revisit rates 2x per year. After being a loyal customer for 10+ years, I can no longer afford to insure with Amica and am seeking new coverage elsewhere.

I am a customer of Amica. I purchased a used pick up truck on 11/17/18. After completing all the paperwork I contacted Amica again to make sure they provided coverage on my "new" truck.” I write "again" because I called & spoke with one of their reps prior to purchasing to see what I needed to do to make sure I had coverage when I left the lot. I spoke to R. ** & he informed me that the dealership needed to provide a bill of sale OR sales window sticker before they would issue me an insurance card & provide coverage. He explained to me that if we didn't do this we would have had to have the vehicle inspected. Since we provided the info he released the cards & informed me we were good to go & were all set. FYI, the dealership would also not allow me to leave without the insurance card to show my coverage so obviously this was very important.

I am an AMICA auto policy holder. I recently had an accident which was not my fault. AMICA covered the claim under my uninsured motorist coverage. The repairs were over $19,000. After the car was repaired I got an appraisal from a certified auto appraiser who stated the "diminished value" cost on my car was $8,000 because it had such a large repair bill and folks would pay less for my car now because of it. AMICA offered me $2300 without ever hiring an appraiser but by using some ridiculous and illegal method whereby they used a formula to come up with the amount. I now have to sue them to get the rest of my money. Awful experience -- already going to terminate my coverage with them.

If I could give zero stars, I would. We spoke with a representative [Michael **] and he got us set up for a policy on a house we're planning to close on. We waited for confirmation on the policy, and waited, and waited. As the closing date approached, we received a call from him saying to give him a call back, no big deal. We did, no return call. Tried multiple times over the next four days. Nothing. Sent emails, called again. Find out through another call [again still can't get a hold of Michael] that they just need confirmation that we'll handle a small bit of leftover mold [which our inspector said was not a problem] within 30 days of closing. Sure thing! We'll handle that. Meanwhile, our loan officer is trying to get a hold of them as well to finalize details. Finally get a call TWO DAYS before closing to hear they will not be able to insure us. Thanks AMICA for making home buying so stressful! We'll be sure to let everyone know how "helpful" you are.

Amica increased my auto insurance premium by $80.00 for 2019. Perfect driving record; no tickets and no accident claims ever paid for on my policy. I have been with them for a while now. Reached out to customer service; she basically said "oh well, 80.00 is not a lot of money anyway". Time to go looking for auto insurance!

Really ripped me off. I called Oct 27 to lower my premium for the month of November. The sales rep said it was too late in the month to change the policy for November, but it would be applied to December. I was charged my higher rate for November, and not my lower rate for my new premium until today. However, I was rear ended two weeks ago and they have charged this new premium is applied to the month of November even though I paid the higher amount. Basically, I get less even though I paid more. Their excuse over the phone was "The bill was already sent out." But they don't bill retroactively! This makes no sense. Don't go with Amica, they are blatantly trying to get your money.

I began auto and home insurance for my family with Amica in1977. Throughout our time with the company we were loyal and highly responsible drivers and owners and I was solely responsible for recommending Amica to no less than 20 friends shopping for insurance. Without consultation or notice, one day in 1997 we received a letter stating that they were dropping us. No recourse. Since then I am happy to say that when I’m asked about auto and homeowner's insurance (and I’ve been asked at least 100 times since then). I tell people ACBA - Any Company But Amica!

We have been with Amica for a dozen years but will be leaving them based on our bad experience with an underinsured motorist claim. Our son was just 19 when he was rear ended by a drunk driver traveling 55 mph. He had tears to the disks in his neck and now lives with chronic neck pain. Amica’s adjuster never even asked to meet our son or even speak with him or any witnesses who know how this injury has hurt him so much. They offered only a pittance for what will be a lifetime of neck pain. They use to be a caring company but not anymore.

I have been with AMICA for auto and home insurance for 15+ years. Today I received a letter without any consultation or notice that my auto insurance will not be renewed due to claims history. I have 5 cars insured other than 2 accidents one of which was minor. The other claims were for windshield damage. As a long time customer, this is a pretty bad business decision. I would never recommend them to anyone. The word will be spread and I look forward to a relationship with a new company. They never even mentioned my house in their letter. I'm glad they considered my homeowners when they rendered their decision. Based on my experience do not insure with them.

I have been an Amica customer for 30 years but will be switching my insurance. One, they were inching up the replacement value on my home year by year. How am I suppose to know the replacement value. That is not the same as market value. I ended up getting money back for the current year only after they brought the value down by almost $80K. The replacement value is now $170K so they were that much too high.

Amica Insurance takes advantage of customers who don’t shop. This is a warning to ANY Amica customer. The agents are taught to blame it on the State however that is most often not the case. I once thought highly of this company but whomever is on their board of decision makers is all about taking advantage now.

Other insurance companies work FOR their customers, not AGAINST them. Not AMICA. No investigation of the facts whatsoever. They simply pay the claim and double (or triple) your premiums. In my case, there was a need to interview witnesses (personal friends of the other driver) who contradicted another, independent, witness. Additionally, the other driver violated NYS law. But AMICA had no interest in spending any time investigating the accident. I simply cannot recommend them to anyone.

On November 3rd 2017, my husband and I were rear ended on the highway by a woman that had state Minimum coverage. So my underinsured had to kick in. My attorney has been getting run around for over 5 months. They have to sign off on the offer the other insurance has offered before they will settle on their end. I was injured pretty badly and I am unable to work anymore so we have been in need of at least the other insurance company’s settlement. Here we are facing foreclosure and utilities being shut off all because someone will not do their job.

The prices are good. The customer service is where they really excel and they have always made it easy when I filed a claim. They helped me avoid going to court when someone falsely sued me. The claims were settled quickly too.

3 weeks ago I decided to switch to Amica for automotive insurance. A few days after switching I decided to cancel and go with a much cheaper provider. My fault I didn't do my homework thoroughly enough the first time. When I called Amica and canceled the policy the agent told me over the phone and in a email that I would have my refund by the weeks end. Well now it's 2 weeks later and nothing. The calls and emails to my agent have not been responded to. So today after calling customer service I have been told that accounting is still reviewing my payment and holding my money. The payment cleared my bank weeks ago. None of the customer service agents I've spoke with can give me the same answer regarding why accounting is holding my funds.

I have been an Amica auto, homeowner and umbrella customer in Colorado for 1 year. I received renewals and was shocked by a 25% ($432) increase in my homeowner premium and a 20% ($229). I've not filed any claims for many years so that can’t be the reasoning for the steep premium increase. No auto claims and no liability claim either. I switched from Nationwide to Amica because of high ratings by customers who've had claims processed and THAT is why I believe my 25% increase is a result of. My inflation adjustment for my dwelling liability increased by >6%. But because Amica customers seem to get their claims paid in full, therefore customers who never file claims have to subsidize those payouts.

I have been an Amica customer for about 30 years. I have gone long periods without filing a claim, and then other times (mainly since my daughter started driving) I have had to file a number of claims, probably 6 in the last 5 years. When I've had auto body work, their vendors have been outstanding. One even drove to my house to pick me up to take me to their location half an hour away so I could get my car on the day promised. I have auto, home and an umbrella policy with them and it would take more than one really negative experience with them to make me change.

I've been a huge fan and customer of AMICA for 35+ years. No longer. When I recently moved from a major city to a rural area [more pines than people], they told me my premium would increase 30%! I was shocked. I asked what the rationale was behind raising rates for someone who moves to a smaller community vs. living in a major city where there are more cars and more of a chance for accidents. They simply said, "because." If that's how you're treated after 35+ years, I can only imagine what happens when you're a new customer. AMICA has gone downhill in the last several years. Sad.

I was relief to see that the lady who crashed my car in a car accident had Amica, because I thought it was one of best insurance base on Clark Howard's recommendations. I was so wrong, they do not call, does not return calls, very aggressive and do not follow up, so disappointed... Amica did not live up to the expectations.

I called Amica on a Friday trying to get homeowners insurance, “Anthony Martinez” out of California was really nice and I thought it was a great sign that this would go well. I was wrong. I send him some documents he needs and then he calls me Friday night saying everything will be all set by for Monday, I said great I really need it to be done Monday due to the closing date on my home. I put it all in his hands to take care of me and he failed. Monday I call him and he says my loan officer will have the binder later that day and he would keep me in the loop. My loan officer nor I received emails that day about anything. Now it’s Tuesday. I’m calling Anthony all day, no answer from his phone. No answer from email.

I'm someone who does thorough research before committing to a service, so I felt confident when most websites had Amica listed as the best auto insurance coverage short of USAA, which is reserved for military families. I first had Amica coverage for myself, a good driver with spotless record who never called in any claims. Things were fine despite yearly premium increases that seemed high but not outrageous.

I switched my Home, Auto and the umbrella insurance to Amica two years ago because their prices were attractive. However, year over year my total cost has increased 16% and 12% respectively, while my home, cars and myself are getting older. That's 28% increase in 2 years! My home dwelling (cost to rebuild my house) has increased year over year...8% and 6% respectively, however home values as well as new build/replacement cost my area has decreased. I called Amica and made my argument without resolution. Time to look elsewhere...

We've been insured under Amica for a decade. Throughout the first seven years, we were happy to pay more than average because they were great. Over the last two-three years, everything has completely deteriorated. Some examples: Last spring, I received information about owing money due to an accident. Fair. I called their accounting department and was repeatedly told they could not find the bill, could not find the person I was supposed to talk to in order to pay, etc. It took four separate calls (and several hours!) to finally track down someone who had any idea what was going on and how to, you know, pay them the money they'd billed me for.

Did not renew insurance with Amica and they sent it to collections. After four years Amica raised my rates and I decided not to renew and got another insurance company. Couple months later I got a letter from them, demanding x amount of money and unless I paid they would send it to collections. I called them and told them that I don't owe them anything and I don't have to renew my insurance with them. They said if I send them my new insurance information (none of their business) then I wouldn't have to pay anything. Despite my better judgment I sent them the info. I haven't heard back from them, but about a month later I got a letter from a collection agency to pay the same amount of money. I wonder how would they react if after not paying my monthly premium, I would show up and demand money for my damages.

I am dealing with a catastrophic home claim I filed in June. I have never dealt with this before. I have not heard from my adjuster and am nowhere near close to my house being fixed. I called numerous times to be told my adjuster is on leave and a supervisor would call me back. That was a week ago. I called today and was disconnected when transferring the call. I called back. Another representative was not helpful and cut me off when I spoke. I am sad to say the time of need I really need my insurance company they are a joke! I plan on going on every site possible so other people don't experience the same thing. I am not sure how Amica can say they have a satisfaction rate in the 90s, I wouldn't even give you half of that!!!

I have been with AMICA for 3 years now and while they were not the cheapest insurance they had good customer service, and gave me peace of mind (although they did keep going up on their rates while justifying the increase by telling me, "We added other services to your policy", which I don't even use). I am a customer that always made the most of their "discounts": safe driver, loyal customer, great credit, multi policy, etc. I paid them for a whole year of insurance upfront, just like I always do; a total of $837 for my 9 year old SUV (full coverage) in March. Now here it is August (5 months later) and I sold my SUV, and I cancelled the coverage since I no longer needed it (keep in mind that I still have one auto insured through AMICA). I was expecting at get back at least $350 to $400 return for the portion of unused insurance that I had purchased, instead got back a total $156 for the remaining 7 months of prepaid full coverage auto policy.

I had a full year auto insurance with Amica and fully paid the insurance at the very beginning (May 2017). This insurance stopped in May 2018. Then I started a new auto policy with another company at the beginning of May 2018. However, they keep sending me email, mail, and even via CCS to ask for bill. That is cheating.

I'm new to Amica. But since my parked car was struck by an hit and run, security and police reports made, I feel Amica claims adjuster has constantly wanted to push this claim to my collision coverage, which I believe will negatively affect my future insurance costs but guarantee they recoup their costs, for shareholder? Maybe all insurance companies do this? I do not know. I feel they investigated me. Am I at fault? The car was parked, I think it's to make their money back.

My family has had Amica insurance for over 10 years. Multiple family members carry the insurance for their homes and cars (at least 4 houses and 4 cars, and probably others that I don't know about). This year, one of the home insurance policies had to be underwritten again. The customer service during this process was fantastic. After about 6 weeks of emails and phone calls (which was a reasonable amount of time because there were multiple family members who needed to be on conference calls), we received 3 new quotes in April.

I read reviews and did my research online for a great auto insurance company. Everything I saw had Amica rated really well, so I decided to do a quote online and then phoned in to get everything finalized. Susan ** was the rep who helped me and was very pleasant getting everything set up. I made a payment to have the policy start at midnight on 08/07/2018. After downloading the Amica app later that evening, I realized that the closest preferred collision center was about an hour away. Given a wreck is a headache enough, I did not want to have to a commute to also deal with to get a repair done. So, I called in that night and asked to have it canceled for this reason and I was told they would mail me a check out for the refund.

Car was hit from behind causing damage to the vehicle and it had to be towed. Used Amica preferred body shop that fixed the bumper but they refused to fix any damage done from accident to the front of the vehicle. The Amica preferred body shop really made it clear that I have to pay for anything done to the front of the vehicle. It wasn't surprising the Amica appraisal people agreed with the body shop completely. I informed the body shop that force from the back on the vehicle can transfer to the front of the vehicle. The Amica preferred body shop gave high estimates for the front lower control arms, front wheel and front bearing arguing that nothing in the front of the vehicle is damage related to the accident.

I was a policyholder in one form or another for over 30 years. I dropped my auto insurance about 5 years ago. The rates went up considerably because I had an auto accident and a couple of photo radar tickets, so understandable. I held onto to my homeowner insurance. I've checked auto insurance a few times at Amica but it would cost me triple from what I'm paying now. This week I decided to look at bundling my home with Progressive my current auto insurance. I find out that it will save me over 1000.00 a year on just my homeowners insurance for the same coverage. Really that much!

I signed up with Amica for a 1 year Auto & Home policy in July 2017. I knew at that time I was selecting an insurance company rated for some of the best service in NA. My original sales representative was very helpful and informative and helped me setup my Iowa policies. He also let me know at the 1 year renewal mark I would have the options of maintaining my coverage for a slight discount or increasing my coverage for a slight increase in premium which I was pleased to hear. Both policies combined were around $2,100~ over the year at $176 plus change monthly which was the most I’d ever paid for insurance, but I was happy to pay it because I came to Amica with the intention of staying put and one day passing this great coverage on to my future children.

Our daughter has a spotless driving record. We are in the process of giving her our 11 year old car that has never been in an accident and has well under 100,000 miles. She lives 1500 miles from us. We drove the car 2 days ago to her new location. She previously lived 2500 miles away on the East Coast. She did not own or drive any car for the past 14 months. She had been on our Amica policy for 6.5 years. First as a high school student with no car of her own and later to an out-of-state honor college student. When she moved to the East Coast, she did not own or drive a car, nor was she a student any longer. Her work provided her with a Metropass. Amica told us to take her off of our policy when she moved to the East Coast 14 months ago. They increased our rate 14% after we took her off because they said they felt like it.

I received a quote with the exact same coverages I have with Geico. 100/300 50k property damage 2 cars and $500 deductibles full coverage includes uninsured motorist and $30/900 rental coverage. I pay $150 a month and these clowns wanted $626. Do yourself a favor if you have this company insuring your cars. Call Geico ASAP because odds are you're getting ripped off!

I live with other family members and a select few tend to forget to give me my mail daily or they’ll get mail from the box and toss the pile in a different area of the house each day and not remember where they put it. So I enrolled for my bills to be emailed monthly to me. I rarely check my email so typically knowing my bill was due the first week of the month and it was always the same amount $100. I used to just log onto Amica.com which my dashboard/profile would show me the amount due and the date it was due by and then I was able to pay it then and there in one shot. In March after I paid my typical bill I added on a second car that I only drive once in a while during the summer time. I was told that it was going to cost an extra $89 a month so my bill total would be $175. She said I would begin seeing this new total come the next bill cycle.

I was pleasantly surprised to actually speak with a manager who explained the situation in Georgia and with my policy, in particular. I understand what happened and appreciated an honest accounting pertaining to my policy. Changes promised by the manager have been confirmed and I am quite happy with my premium.

So, after a couple years with Amica Insurance I receive a letter stating they won’t renew my policy because of claims they paid involving; Towing, an accident where my wife and daughter were rear ended and other claim. I decided to go with them for Roadside Assistance. Amica made their Roadside program out to be better than AAA etc. I paid a fee for 5 cars yearly. My daughter had (8) tow claims which they paid but never sending me a letter or notice that there's a limit to claims. My wife and daughter were rear ended last August by an at FAULT driver, Amica chose to add that accident against my policy despite having the At FAULT INSUREDS insurance to go after. My wife got pretty hurt in that accident requiring her to have shoulder surgery from the seat belt of all things.

I currently have Amica & have had it for about 20 years! They are great! They have this payment savings, where you get a month off of a payment & get back a dividend check. However I don't like that they mention you need tow insurance for a tow before you need it! We had 2 cars last year & we are paying the same amount for the insurance as we did for 1 car. But overall, we like our insurance more than dislike. They have been good to us & have treated us fairly well. They respond to you very quickly when you have a problem.

We were with this company for 10 years, 3 cars, plus homeowners, and lately renters. My driving record almost impeccable. They dare to raise our policy in $2,000 in less than a year because my mother had an accident and because I also got involved in an accident, which was absolutely not my fault. I was going to file a claim with the insurance department, but an expert advised us not to bother and just switched to a different company, which we did, for an even better coverage, and half the price. I should have done this a year ago. We would have saved money. No wonder why Amica is not on JD Power's website any longer. They were once, when we enrolled, but they are going down the hill big time.

We had insured with State Farm for many years with no complaints, but when an Amica-covered driver knocked my husband off his bike, wrecking the bike and injuring his shoulder, we were so impressed with Amica's scrupulous coverage and careful treatment, we decided to switch our coverage to them. We've never regretted our decision.

Got ad in mail from Amica that I was preselected because of my good driving and just one of 25 people could get that nice offer. Quoted price was more than three times higher than I'm paying now! Are you kidding me? Don't waste your time! More than $300 for two cars per months while my current rate is $130. No, thank you! And yes, I checked several times if I entered something wrong or got much better coverage!

I must make this a synopsis, b/c I have already spent way too much time dealing with poor customer service from Amica. After being a customer for at least 10 years making regular on time payments for car insurance I find that Amica does not actually support or care for their customers when it comes down to it. In between final payment of previous policy and renewal we experienced mail/billing issues. When I realized we missed two payments (finally receiving a bill) I paid half immediately and waited to pay the rest of the payment ($275.00) two weeks later, after getting paid. I made the final payment to catch up on Feb. 18, online. When I received a bill in mid March for $24.20, I thought it was odd and called to discuss with CS. I was informed at that time that we were cancelled on 2/16 due to non payment. ($275) We had unknowingly been driving around uninsured for over a month!! Without any notification from Amica.

Amica was very fair with the settlement we received. No bickering at all. As a policyholder with underage drivers it's worth having my Homeowners policy with them to not only keep premiums down but compared to other insurance providers they are much more reasonable with rates for our young drivers. My wife and I also take a online driver's exam every three years to help keep our rates down. The exam helps keep us in the know with changing technology in cars and also changing state driving laws that affect our driving habits. I was told by consumer guru "Clark Howard" Amica was one of the top rated insurance providers and they have proved that to me so far. Their policy seems to be one you can trust.

Amica is the only company that does not seem to price gouge you! Not looking to pocket extra money for themselves. Also, I like it because of the low price and they give you a month no payment.

Service is great but pricey. Homeowners claim one time was handled great. Hail damage... Everything replaced. Other companies didn't help neighbors at all. Associates are knowledgeable and helpful. Support is friendly, timely and the staff advocates for the best possible outcome.

My parents have been long time customers of Amica auto and home and everything insurance. They recommended Amica Auto Insurance to me as being reliable. My dad is also an avid consumer reports user- Amica is highly rated there. My experience with Amica has been the complete opposite of pleasant. I got into an accident a year ago where a lady hit the left side of my car by driving past a stop sign while I was driving on the main road. Amica paid out for car repairs and I also got my $1000 deductible back from the opposing driver's insurance company. I was deemed not at fault and thought everything was peachy keen- you know because subrogation is now on the insurance company. WRONG. I move to a different state and start shopping around for insurance companies. FYI, Amica does NOT allow employers to hop on as additional insured/interest. So I had no choice but to leave.

Amica seemed like a great company and we were really happy with their rates... at first. We signed up in July 2016- our homeowner's premiums were $3,149, in 2017 they went to $4,011, and then the renewal we just received was for $5,265- over $2,000 in premium increases in two years with NO CLAIMS FILED. Our auto also went up approximately $400 on the renewal quote for next year. Fortunately I was able to find a reasonable company who apparently doesn't hold everyone else's claims against me- and cancel my policies with Amica. I can't even imagine what my renewals would have looked like if I had ever had to file a claim.

Amica is supposed to be the number one in customer service. Well let me tell you they are not. I have had the worse experience with them. I have been recently divorced and Amica refuses to recognize it. In my divorce it says we are responsible for our own insurance. I called Amica and explained the divorce stating that I wanted to separate my insurance. It has been a NIGHTMARE. My ex-husband refused to answer the phone so Amica refused to take me out of the policy. What if he had been in an accident and killed someone? I would be liable for that. I am no longer married and yet they required me to pay for my ex-husband's insurance. They were rude, disrespectful, and downright cruel on the phone with me. I will never recommend Amica to anyone.

We have been with Amica for over three decades. When we check the competition, we find no reason to change. When we filed a claim, all we did was phone them. They told us where it would be repaired. Since it was able to get there without a tow, we dropped it off. Amica had a rental car waiting. Then we were called when repair was complete. We never paid for any of this. And after our one big claim, we were not dropped. Our rates, and discounts, did not change. In addition, they are always patient when we want to discuss coverage and rates. They offer suggestions to save us $$, and clearly explain risks. Also they were never pushy or in a hurry. So we will probably never change!

Although I've always been very satisfied with Amica and their customer service, their rates just seem to keep going up. I have Auto (4 cars), home and umbrella policy and have recently compared it to other companies and Amica was consistently $1300 more per year vs. 3 other comparable companies. No claims in several years (7+), clean auto record as well. I called to see what could be done and other than raising my deductibles, I was offered no other solution. Best they could say was that if there was an auto claim, original manufacturer parts would be used vs. non-OEM. While that is certainly a value, I can't say it's enough to keep me w/ Amica.

We purchased a used vehicle from a private owner on February 26, 2018. We had contacted Amica in advance of the purchase to have insurance in place when I registered the vehicle on 2/26/18. The NC DMV never received the FS1 from Amica so they sent a letter in early April. I contacted Amica to have this resent. I received another letter in early May that the registration was suspended because the FS1 had not been received. I have followed up with Amica two times since then. Amica indicated the issue is with the automated system they use to provide the NC DMV with the FS1. On 5/9/18 I provided Amica with an alternate way of submitting the FS1 which I was told they would submit. The NC DMV has not received this FS1 as of 5/10/18. I find this ridiculous.

Accident occurred on April 14th. Appraisers initial report was $1800, which anyone with an eye could tell was a lowball. Front end damage with obvious shifting. Our car has been in the shop for a week now with repair estimates of over $7K (I just checked our account on Carwise.com). The car is maybe worth $9500 if someone was feeling generous. The technician and body shop manager stated that it has a bent rail (frame damage) and that they’d advised the appraiser/adjuster of true extent of the damage and new estimate a week ago.

Talk about taking forever to get a claim done when you're filing a claim against one of their insured. Different things told to me by different reps. And the adjuster looked at my car for no more than 2 minutes. I kept telling him how my hood shifted to one side now. He told me "oh don't let that fool you. It's just the way the front bumper is now from the impact." I tried to show him that, that's not what I see and then pointed out obvious damage. He ignored me. When I asked if he needed me to lift the hood he said "no there's nothing behind there anyway." Wow. I was actually looking for a different insurance carrier for home and auto and will definitely not be looking into Amica.

The first year, my rate went up $126 - and the second year (this year) I received a bill for $519 above that! That is over a 50% increase in just the first two years of having this insurance. I understand rate increases but this is ludicrous! I am looking at my options now. Unfortunately, they know they are one of the few insurers for older homes and are obviously taking advantage of that fact.

We have been with Amica for over 40 years. We have our property and auto insurance with Amica. This week we received a bill with over $1,000 raise in premium in property insurance with no claims for years. Always been happy with Amica's customer service but we are seniors on a fixed income. This raise in our premium brings our property insurance to more than our taxes. We will probably have to find a new insurance co.

My son was hit by a Amica insurer and they wanted to total out my son's car and give him 1300 dollars and 818 if he kept the car and wanted to make him get a salvaged title!! He has a 2004 Chevy Impala with new tires, new breaks, new rotors, new radio, new fuel pump, 2yr old transmission, new alternator. They claim I needed proof. When I say new I’m talking about less than 3 months old besides the transmission. If it wasn’t for my son's car being steel it would’ve been really bad and that’s exactly why he had a older car. Yes. We decided to keep the car and get it fix and we will be going after Amica for the repair damages!!! Worse company ever!!!

I have been with Amica for homeowners and auto insurance for several years, and, up until now, they were great. I've not had any claims filed with Amica since I've been with them and no changes in anything else. Just got my auto policy renewal for the coming year and my rates went up $300!!! The reason they gave me when I called was that "everyone is being affected by the rate increases." I understand small annual increases, but $300 for the year!!! Are they insane? This is completely unacceptable for a long-standing client with a clean record. I will be looking elsewhere for my homeowners and auto insurance. Buyer beware.

I am writing my review to express my disappointment in Amica Insurance in handling an insurance claim. The claim was reported about a month ago... just today I had to call to figure out what was going on with the claim... When I contact their representative, she was very moody and cutthroat and unable to provide solid facts on the claim. Didn’t offer to help and just seemed like she was ready to hang up on me. Some of the statements she made, made no sense whatsoever. Saying a police report will do nothing to help my claim!?!? For this company being in a customer service industry. The experience I had with their team members has been horrible. Just a PSA I’d like to extend to anybody looking for a new policy. Steer clear from these guys.

Beware if you have auto collision insurance. I have collision insurance. My vehicle was hit from behind on 3/22/18. I waited 6 days (3/28/18) for Amica's appraisal report before scheduling an appointment for an estimate from the auto body shop. I learned from Amica today, (3/26/18) that my car has not been covered by collision insurance since the date of the accident, 6 days ago, and will not be covered for collision insurance until the repairs are completed. Thus, If I was involved in a second accident during those 6 days, I would have had no collision insurance for that 2nd accident!

Don't use Amica. They completely messed up my policy and tried to overcharge me for their mistakes. Their representative had me on the phone for an hour working on my policy, and I found out the next week that nothing he told me was true and my policy had been cancelled. Incompetent reps and inflated prices here! Steer clear!

After multiple inquiries with customer support, and the resulting disappointing resolution, the following is what I'm compelled to post so to help others to not have the same experience! I've been with Amica for 4 months and it's been a nightmare. Every month my bill increases for incidentals that they forgot to tell me about when I signed up. At this rate my coverage will likely increase 50% in one year! (My monthly premium has increased from $189/mo to $215 in 4 months!). And God help me if I should have a claim. Strongly recommend you look elsewhere - I am!

This company is a scam. Water heater broke in the unit above us and damaged our ceiling. Claims adjuster from Amica had my wife rearrange her schedule for him to come to our unit and inform us to turn over to our own insurance. Could have told us that over the phone instead of wasting our time. Farmers is a much better option with hardworking and ethical claims adjusters. Neither of which you will get from Amica.

They are simply the best. They treat people like humans. The claim process was very easy and I had a great experience. No hassles whatsoever. I will never go to another insurance co.

Called Amica to confirm a previous quote and I found out something very interesting. In fact, so interesting that no other insurance company has told me this policy. I own my Cadillac and no tickets or accidents within past five years. Clean driving record and although I own my car I still carry full coverage but do not need to. My car is registered in FL where there is additional property insurance that is included.

Been with Amica for over 5 years. Very supportive and helpful CSR. Was able to get a person 24/7. Maintained communication with me through every phase of my claim process. Wonderful customer service, reasonable prices on insurance and I have comparison shopped even while on this insurance to see if I could get lower premiums elsewhere. Still the best for its money.

I will start by saying this... I believe each insurance company premiums are based on the allowance of insured customers. With this said I am so very pleased that I shopped around and found Amica to be the best insurance quote for my Auto in Colorado. Geico renewal was $400 more than last renewal after being with them 10+ years. No claims... no violations... nothing and I am almost 50 and divorced with a 2017 Cadillac Escalade full coverage and high liability coverages. The yearly cost $4210.00 Geico... Amica $1821.00 a year. How could this be true. Well I believe Amica chooses who is at risk and who is not which keeps their premiums so low... Geico will insure anyone no matter how bad and we all pay for it. Well not anymore. I now think of all the years I paid outlandish money for nothing... Amica is who I will stick with as long as I get the service I deserve!!!

AAA was becoming too expensive so I switched to AMICA roadside for 20% of the cost of AAA. Two weeks later our battery died in rural PA in 10 degrees weather. They sent a truck to meet me in a rural area at 10AM on a Sunday. I only had to wait an hour. He gave me a jump & I was on my way. Wow!

Amica is very efficient. Once a claim is called in, they immediately get to work to get adjusters on the scene to evaluate what it would take to get the job fixed. They will even contact the other insurance company on your behalf, if applicable, in an effort to quickly resolve the issue. At times, they will even cover your deductible if liability falls on the other party if the job gets done before the other insurance company cuts the check.

One of their customers backed into me. I even have a voicemail from him saying he was the one who dented my car. Claim was submitted, THEIR RULING was 50/50 responsibility. Liars! Guess we are going to court, NC HATES NYers... ha ha ha. AND, he's a fricking attorney... Fun to be had!

My parents had this company and I have also enjoyed them for most of my life. While I have tried others to "Save Money" I have gone back to them because of the way they do business. We have their umbrella policy which actually saves us money but what has sold me is the quality of their staff and promptness of service no matter the claim. They listen to you and always seem like they are on your side. They are the best insurance company in the country, no questions asked and they just pay the claim.

Amica agents send a quote for lower price to sell the policy and send subsequent invoice after 2 to 3 month of selling the policy stating that some discount are not allowed in your case. This is common practice for them, don't waste time and money in this company's policies and please go to better companies like Liberty Mutual or Geico or Allstate.

I received a notice from Amica claiming that %86 of State Farm policy holders would save money if they switched to Amica, so I went ahead and requested a quote online using the lowest possible coverage and the result was shockingly almost DOUBLE what I am paying now to State Farm.

I not a fan of insurance companies but have had AMICA on 3 claims over the last 30 years and could not be more impressed with their company, their warm and prompt customer service, fair premiums and sterling audit reports. I made the mistake recently of going with another insurance company -- Frontline in Florida (BEWARE. Prior to during and after IRMA and upon further investigation of their audits, learned what a poor insurance company means) and regret it. I'm back with AMICA on all properties. A "night and day" experience from FRONTLINE. AMICA gets business by customer referral, FRONTLINE through brokers paid well for it. Figure it out. I should have done my homework.

Amica Auto Insurance helps me understand the need or not need for types of insurance I need and questions are answered quickly. They do not oversell the products and they will be honest and tell what coverage you need. The price for the insurance is fair and I do not feel that I overpay.

Someone who was insured by Amica hit my vehicle on the highway and took off. I had pics of the other vehicle immediately after hitting my vehicle. He has matching damage to his vehicle that I have same measurements height wise and paint color transfer. After ducking me around for literally over a year 13 months to be exact they sent me a 2 sentence letter saying, "Sorry we do not believe our driver hit you and we are not going to pay for the damages." If I could give them a zero star rating I would. I will be sure to let everyone I know about my experience with them and judging by their customer review ratings I can see that I am not the first one to get shafted.

Our vehicles were flooded in hurricane Harvey. We just joined Amica a year ago, so this was our first auto claim. The adjuster was very kind, and got us the maximum amount he could claim for the damage. Very satisfied.

I purchased insurance from Amica for over 10 years, then after my ex-wife and I separated I called to cancel insurance for my ex-wife car and none of the highly incompetent Amica customer service reps could help me, they transferred my calls around, promised to call me back but never did, after 4 or 5 calls and wasted hours dealing with them morons, I ended cancelling my business with Amica and by doing so I saved $400 a year.

I have had Amica Auto insurance since 1988 and Homeowners since 1999. I owned my own business for 22 years and dealt with good and bad companies every day. I have never dealt with a more professional and caring company than Amica. I cannot even begin to understand why all these people have had bad things to say. Maybe the percentage is actually low and not enough customers with good experiences review; just the bad that are ticked off.

I changed my insurance when they keep on increasing the rate, I found much cheaper and better service with GEICO. They (Amica) continued to charge me even after they knew that I refused to renew and keep on harassing me by sending credit collection warning and so on. Please stay away from this company!!! Thanks.

I spent over $20,000.00 for a top of the line auto policy for 10 years with these **heads and NEVER filed a claim. Then some chatty blonde bumped the rear of my SUV while talking on her cell. I filed a $1,100 claim with SCAMica. They raised my rates $1,500.00 for THREE years. As with ALL insurance companies, they are ALL POS. I thought SCAMica was a good one. They are as bad as any other insurance company. GFY SCAMica!

I work out of town. I come home for a few days and I am ready get my car repaired. Call my adjuster. He advised me where to go. I called the repair shop and they advise me to bring the car in until Monday because Amica will not pay for rental over the weekend. Sounds like some type of DOI complaint to me or maybe even bad faith but who knows. I will just pay out of pocket and cancel. Too many reviews about Amica not being copacetic.

Yesterday, I gave Amica the 'boot'. Why would I do this after 15+ years being their customer for combined Auto and Homeowner's insurance? The answer is simple, after I explain the background leading up to my decision. Over that span of time, I have paid Amica over $15,000 in auto and home insurance premiums without a single claim. In January this year I had a minor fender-bender when backing out of a parking space at a local supermarket. The total claim value to repair my vehicle and the other person's vehicle was $3,795. I paid the repair shop $1,000 for my deductible, which left Amica with an out-of-pocket cost of $2,795. At that time, I asked if this accident would cause my premium to increase. Verbal responses from Amica were evasive and inconclusive until a few months ago when my monthly bill increased by $47.92 per month. The surcharge period is 3 years.

I want to give credit where credit is due. Last month my daughter bottomed out the Audi and ripped the oil pan and transmission. We had just bought the car and have never filed a claim before. Lori at Amica was quick and efficient and took care of us right away. I read about the horror stories about some peoples struggles with their insurance company. My experience was terrific, folks if Lori is any indication of the business philosophy at Amica you can’t go wrong. Thank you.

Horrible, they do not want help their clients. They question everything the client does. They do not return calls nor do they answer emails. They delay delay delay. I am still waiting on answers from my claim yet they had no problems taking my money. HORRIBLE.... run!

Had quote with this company already then they sent me online mail asking me to do online quote again. So that's what I did. Then after filling in all the information they gave me a quote and told me I had so many days to call and accept it. So I called them and after going through the quote again at the end told me that underwriting doesn't insure people with more than 2 at fault accidents. Saying that I told them on the online quote 4 months ago that they had on file of these accidents and also again on second online quote yesterday. Terrible mismanagement of customer service. What a lack of caring. Terrible company.

My August 1, 2017 Renewal Amica Auto Ins. Policy arrived with a 35% increase over last year’s policy. So, I called Amica and got no satisfaction. Then wrote to the CEO of Amica, Mr. Robert DiMuccio. Branch Manager James **, called me about the letter to his CEO. He told me that North Carolina law required Amica to increase my rate, because I had been a licensed driver for 60 years. And that was true, barring the fact that I had not had any accidents or claims, or traffic violations during my driving history.

Hail damage claimed on our roof. First adjuster said no hail damage just wear and tear. Several roofing companies stated otherwise. I am not a roofer, it is quite obvious there is damage. Therefore a second adjuster was request. Second one states there is 'some' hail damage. So they made a small payment, I had a independent adjuster come by and take a look so I can get an unbiased opinion. He stated roof needs to be replaced. So now I had to hire a public adjuster. The moment I did that, Amica notifies me that they will not be able to renew my policy! What shysters!

I called them on a Sunday. They answered with minimum selections. Got a check in the mail as a settlement that day. Picked up the totaled truck the next day at the location it was at and made sure I was OK several times. They have provided excellent service and advised us on the best policy type on 5 cars.

Got hit by a hit and run driver. Minor injury to my back. My claim less than $10,000. After dragging their feet for months they turned me over to some fraud attorney for a statement under oath taken by a court reporter. Needless to say, I cancelled all my insurance with them. I may give them their statement, but I think they are trying to make me look bad somehow. My take: Delay, intimidate, deny. I have nothing to hide. Just irritates the hell out of me. They want tax returns, months of credit card bills, checking accounts, cell phone records. A real nightmare. Consumer friendly? Policyholder friendly? HELL NO!

My policy was CANCELLED after customer loyalty for 27 years. I had a multi-policy, auto and homeowner with Amica for almost 30 years. I started with them in PA in 1990 with an Auto Policy. In 1994, I added a Homeowner's Policy. In 1998, I added an additional vehicle. In 2000, I moved to Florida as a loyal customer using Amica again for my 2 automobile and home. So Amica has been reaping the benefits of my premiums in the thousands of dollars for a multi-car (my husband and I) and homeowners policy for all of these years.

Easy, helpful, great customer service. I love Amica but they're expensive. Even for a small accident claim with no injury, my rates went up a lot.

I was rear-ended by another motorist. I submitted claim by phone, including photos, etc. Amica contacted their (guilty party) insurance co. and authorized repairs to my car right away. Amica proceeded to handle all claims against guilty party in very expeditious way. I received answers every time I called. Their settlement process is efficient and their follow up is great in every way. Top notch, personal response to all contacts.

Amica is a mutual company, they return excess profits as dividends. It belongs to its policyholders and they treat you that way. It varies a bit by state (NJ is better than PA) but I have been with them 27 years and have no intention of switching. They once paid about $13k for the removal of an old oil tank that they didn't really have to pay for according to the policy.

Increased rates. I get automatic car insurance rates every year and I have never had an accident. If anyone has experienced this rate increase every year despite having no accidents could you let me know. It would be appreciated.

Got homeowners and car insurance from Amica. Very professional and very concerned for losses. Had to litigate with other driver and they were helpful every step of the way.

Customer service is excellent and has been for 43 years. Premiums are invested and returns at year end are minimum of 20% every year!

Had several different insurance companies over the years and a few claims. 2 years ago we chose Amica. Few months ago my wife lost her engagement and wedding ring when running errand, felt sick to her stomach about it. We looked everywhere, posted flyers, police report etc. Eventually we filed a claim. Amica handled this very professionally, send out an PI to investigate and take a statement. They had the rings appraised by a third party (based on the GIA certificates). Very soon they paid us the appraised value (a substantial amount, by check) which was the same as our appraisal from 2 years ago and closed the case.

I don't understand why there are so many one star ratings for Amica Insurance. I have had them for about 20 years and they have been nothing but wonderful. When a tree fell on my garage an adjuster was out in two days and my insurance check was here in two days after that and it was more than fair for the repairs that needed to be done. When I had a small fender bender and ran over a fire hydrant the police told me I didn't have to do anything and two weeks later I got a bill for the fire hydrant for almost $10,000! I called Amica and they were so wonderful, the agent said "Well you did not fill out an accident report" and I told her that the officer told me I didn't have to. She said "Well then we will do it right now."

I have been a customer of Amica for a few years and I was set up on auto pay so there should have not been a problem. Amica changed my information which resulted in them not being able to withdraw. They canceled my insurance. I was so frustrated and to reinstate my policy would cost my 900.00 dollars. Yes that's right 900.00 dollars because they say my insurance has a lapse... I will never use this company again.

DO NOT FALL FOR THEIR ADS!! Essentially this company is composed of thieves and thugs disguised as insurance providers. After I converted my auto and home insurance to Amica and made the payments, they notified us they had changed the terms requiring I insure two sons with driver's licenses addressed at our home. Amica ignored our evidence the sons were at school out of state and had no access to our cars and that our sons legally changed address. Amica billed us over $1,800 without our consent or request for added insurance.

I've had Amica for both my auto and car insurance since 2009. In the beginning, I was happy with the service. Since they've advertised on TV, the service has gone downhill and the prices have gone up! I had to call 3 times to get my former car, which I had sold, removed from my policy! I was still being charged the whole time! I asked to speak with a manager, was put on hold only to be told that the bill would remain the same. The rep kept on saying, "You made changes to your policy" when I'd told her three times that the bill was issued before I'd added another vehicle and made changes! I finally did get a manager. I emailed her two times to try to renegotiate a rate and left her a voicemail, none of which were returned! They have the nerve to rave about their customer service? Horrible customer service! Beware!!! I will never recommend Amica!!!

I obtained Amica Insurance for Home and Auto effective Feb 1, 2017. From Day 1, total miscommunication from various employees at Amica to me. One said this, one said that - emails from them contradicted each other. Cancelled them, effective date February 13th, 2017. In addition, looking on Facebook, not an FB "friend" but rather a semi-public home page from Amica, rep I was working with i.e.: disputes. Found 2 posts on his home page that were extremely vulgar towards Amica customers and to Amica, his employer. I have since reported him to Amica but the bottom line is if one cannot be professional at work and disrespecting his own employer and customers during own time posting semi-public inappropriate posts, the credibility of this company is amiss.

I was an Amica customer for 13 years before I made the best decision to cut those ties and go with another company. Despite never having any accidents, tickets, etc., my auto insurance premiums were always on the high side (I decided to stay with Amica for so long despite the high premiums because my mother claims that they are efficient in sending out appraisers/checks, etc --- I wouldn't know this because I never needed to use my insurance). My most recent premium for the period covering July 2016 to July 2017 was $1,395/year. Note: I am a 29 year old female, my vehicle is a 2011 so not brand new, I drive approximately 15 miles per WEEK, I pay in full, get e-statements, get every discount I am possibly eligible for and as I said, my driving record is impeccable.

About the only things I can say is the value of my policy is great and I had them back in the 80's and they were there for me when I had a claim, the only reason I dropped them back then was I was not driving so I had no car to insure. As for cs after purchasing a new vehicle between the dealer and myself it 4 days and about 20 phone calls to get the binder for my new car.

Tried to be proactive in deleting a car from my policy. Spoke with a Shawn ** and no bill. Chris ** had me pay in full without discount and sent a change order for another $38 a month later. Spoke to Kate ** and she couldn't figure out the math and sent me to Lola **. It's a three ring circus. Do not use this insurance company.

Tried to get an over the phone insurance quote from the idiot who answered when I called. He asked inane questions and then could NOT access any information on me. Just a half hour before had talked to another agent from Traveler's who had NO problem quoting me auto and homeowners and was eager to get me away from my current insurer. He claimed they needed an appraisal prior to issuing a policy anyway and that since he could not access my information he would call me right back. We are 3 hours later and NOTHING. So dealing with these people should there be a problem might be a nightmare.

I was recently in the hospital and missed my Amica auto insurance bill. They ended up by canceling my policy and in order to reinstate my policy, they wanted to increase my premiums from $2100 a year to over $7000! I am still in shock over this drastic increase. We subsequently went to Travelers and our rate went back to $2100. I am in the process of now cancelling my homeowners policy with Amica.

Today I was charged over $140 dollars to reinstate an auto policy that was canceled in the same month that the premium was due and not paid. I have been a customer for over 30 years having both my house and autos insured with AMICA. What I have learned from this particular event is AMICA is not forgiving for missing a payment. Several months I had an agent misinform me that I had coverage when I did not. When I confronted AMICA, of what this mistake was resolved, however. I believe although it was their mistake it was counted against me.

I was a little nervous signing up with an insurance company that did not have a local office/agent as I was used to. But their I-net rating and premium prices were so good that I took a chance. Then a few months ago we were hit by a terrible hailstorm (baseball size hail), that pummeled our home. Amica had an adjuster there the next day and they covered everything. I did not have to do any work. I just had to agree to their cost estimates, which were more than fair. I was able to get everything fixed or replaced with no hassle. Also, my policies just renewed, and they did not raise my rates. Yeah! Now I am no longer nervous as I know Amica is a good company who will be there if I ever need them again!

A few months back I switched from my long time insurance carrier to Amica for my home/auto package. What a mistake that was. After purchasing a new home I was given a figure of a little over $1000 to insure my new home. Two months later I receive a phone call from Amica telling me they figured incorrectly and my insurance was now going to go up by 30%! It was explained to me that this happened because they completely missed the fact that there is another kitchen in my finished basement. How does a company that is supposed to be so great at what they do miss an entire kitchen? After a long and drawn out conversation with the rep I had no choice but to pay more in what I consider a bait and switch situation. I'm hoping they did not miss the fact my home has a roof and call back later with a higher quote.

Amica has been my insurance company for home and auto about 10 years. The service I have received has always been excellent. This week I had a flat tire on a back-country road. Amica called within a few minutes of my call with the name and phone number of the company that would be arriving with help. The company's driver kept me informed of when he would arrive and it was all taken care of with ease. The insurance company I was with before dropped my coverage after a small claim (ca. $200). Amica, on the other hand, despite my having had a few claims, has always been helpful, quick to respond and paid out promptly and fairly. Would I recommend Amica to a friend? You betcha! I often have!

I was shopping for car insurance a couple of years ago and was contacted by Amica Insurance. I know they insure more than vehicles, they also insure homeowner policy, renters insurance and many other type of insurance. My only need with them was car insurance and when they contacted me, I had never heard of them and was a bit wary, but as their rates were great, I did sign up with them. If I could I would give them a ten star rating. They do exactly what they say they will do.

My wife is driving my car when she got accident in Temecula, CA. I have only liability on my my vehicle because it is 2003 Honda pilot. My wife is not at fault according to the police report. First the other car involved has expired license, not registered vehicle and beat the red light. After exchanged of informations between both parties, the other driver show as proof of insurance with is United Alliance. So right away, informed AMICA and the insurance that other party showed us, so filed a claim to both insurance company. They gave me a claim number and a adjuster to deal with.

I was with Amica for 4.5 years. I hadn't been paying enough attention to my rates. When I received my policy in the mail, I realized my rates had gone up more than double in the time I had been insured. I called Amica and the rep politely explained to me that my rate had been raised every renewal period because I wasn't considered a customer in good standing. I asked how they determined that, since I had no tickets, accidents or claims, and had both my car and renter's policies with them. She stated, since I had not been a customer with them for 5 years or more, I wasn't considered a "good" customer yet. I was shocked and argued my position of being claim and ticket free, always paying on time etc. to no avail. She stated she was sorry but that was their policy. Well, their policy immediately lost them a customer and gained them a bad review added to the many others I have read. Bad company, Amica.

Amica was the insurer for the guy who plowed into the back of my car. Based on my experience, I recommend shorting Amica's stock. They gave me the unwelcome choice of either settling with them for well below the value of my car (which was totalled), or taking them to court, which I have neither the time nor the energy to do. Their use of my time was aggravating. They deal with individuals unfairly because they can. I don't believe the Amica agent on my matter (Patty **) was incompetent, but she is either powerless to do anything other than screw over someone like me, or she is extremely dishonest. If she is honest, she would be smart to quit. At least then she might retain some shred of her integrity. Amica has none.

Yes they have good rates, but on any serious accident, they will fight unfairly with any means to screw you out of paying. I'm not sure there is ANY insurance company out there with a "soul" and who will look to do the "right thing", but Amica definitely is NOT a company with a soul. They will sleep with the devil in order to not do the right thing. BUYER BEWARE... Do not be fooled by this company ads! Do not expect them to pay you fairly on anything other than minor claims. Vicious is a word that comes to mind – sly, snake, liars, and vicious are words that come to mind. I have so much documentation on my experience and I will never throw it away. Any of my friends who wants to know about Amica, I pull out my box of records and volunteer to spend about an hour going over the tragic experience with this company. I prove to them what happened to me. My advice -- do not go with Amica for any serious insurance claims!

AMICA is always most highly recommended. J. D. Powers has ranked them # 1 in customer satisfaction for 13 years. I've used them for homes/autos for decades and would never consider switching. I challenge you to price Amica insurance as they saved us thousands. They do not insure high risk people so it keeps my rates low. Also, we have had a couple of claims and they were always fair and responsive.

Why buy the extra insurance??? So when you file a claim they refuse to renew your policy because they had to pay out!!! Deer accident claim from 2 years ago, and another uninsured motorist claim from 3 years ago for my 14-year-old son that was a passenger in someone else car and was almost killed. They had to pay for his medical and still has to pay him when he turns 18. They only paid $4,600.00 out of his over $100,000.00 in Medical Bills. Then put us through hell with the attorneys to get anything paid for over the first year. What a bunch of scumbags!!! Isn't this why we pay for Insurance, in case of emergencies???

I was hit by an Amica customer 3 weeks ago. I have been calling daily, but have only spoken to the assigned adjuster once. She will NOT return my calls. They have yet to get a statement from their at fault party and continue to give me the run around about a car rental. I was told that I should pay out of pocket or go through my insurer. Wonder how long that reimbursement will take. No thanks. This company sucks ** and should not be supported.

I had an Amica homeowner's policy for a year. Toward the end of the year I was looking for a new auto insurer so I went with Amica. Shortly after signing up a new auto policy I was told that Amica would have to cancel my homeowner's policy because I told the agent that I was going to be travelling a lot over the course of the year for business, and they said that if I wasn't in my home for more than 11 months of the year they couldn't insure me. They immediately stopped returning my calls and began to treat me like I'd somehow attempted to deceive them. They refused to offer me any other policies, and overall kept misquoting me back to myself when I called in to ask why I was being refused a policy. Overall I felt really abused by Amica and it was a really terrible experience. I'll never have another policy with them again, and strongly recommend against them for customer service.

I paid insurance premiums for over 20 years including several homes and autos and liability insurance. Eight-9 years ago I wished to continue with them on a home in rural area of Southern California. Guess what? They could care less! "No we can not help you due to a potential loss in a fire!" Thank god for a local agent with State Farm. There is no loyalty with these people. Drop them ASAP and consider it a movement in the right direction. Looks like they are advertising on FOX. What a weak attempt for a low level insurance company. Fire the management and hope you can find a reputable "insurance company that cares"! Peace.

Terrible experience. I switched to Amica last year due to great rates I was quoted. After first year they added a $375 surcharge for a traffic ticket I had nearly a year before I switched. My initial policy was for $458. My renewal with added collision protection went up to $1605 with surcharges. Needless to say I dumped Amica today. Saved over $1000 a year on my car, house and umbrella policy with State Farm. Be careful Amica agents will lie on initial quote and then surcharge you for past violations for three years. Not an honest company to deal with.