Amica Car Insurance

Amica Car Insurance Reviews

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About Amica Car Insurance

Amica offers auto insurance nationwide, with the exception of Hawaii. The company offers multiple discounts for policyholders, and its coverage includes several perks, such as roadside assistance, rental car reimbursement, glass coverage, lock replacement and more. Its office locations are limited.

Pros & Cons

Pros
  • Dividend policy options
  • Multiple discounts available
  • Perks include roadside assistance
Cons
  • Limited office locations
  • Can be pricey

Amica Car Insurance Reviews

Stars Rating

  • 25%
  • 45%
  • 21%
  • 5%
  • 3%

Popular Mentions

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    How do I know I can trust these reviews about Amica Auto Insurance?
    • 4,482,017 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Customer ServiceClaims HandlingSales & MarketingPriceStaff

    Reviewed Nov. 26, 2020

    Talk about an abusive relationship! Amica was silent when I asked questions regarding an injury claim, then they persistently harassed me to settle for an unreasonably low amount before providing all bills and records or confirmed treatment was complete. When I tried to figure out why they were forcing a settlement of my ongoing claim, their lawyer made allegations they were admittedly unwilling to substantiate—it was embarrassingly evident they hadn’t even reviewed my claim. After pinpointing their fallacy, Amica wouldn’t even so much as apologize. They just went silent again.

    I later made a complaint with the Department of Insurance months later when their harassment picked up again. They responded with a false narrative, citing correspondence that was never received, and conveniently ignored written correspondence actually received. They also told the Department of Insurance that my first-party claim was a third-party claim, just so they could skirt their legal obligation I was calling them out on. Meanwhile, they had pressed on attempting to force a settlement behind my back through the Courts with a conflicted arbitrator, all while misleading me as to the date that arbitration needed to be complete forcing me to lawyer up.

    In a separate claim after I was rear ended, I had my car sit at an “Amica preferred shop” for nearly two weeks. In that time, they couldn’t even so much as provide a quote or assess the damage. My Amica adjuster argued it wasn’t a shop of theirs and couldn’t put a work order in, when it was clearly listed on Amica’s website, and the shop confirmed they’re contracted with Amica. Luckily I had a nice loaner, though not at Amica’s expense.

    Like most others have reported, after nearly a decade with them, I saw unusually high rate increases. They’re using their increased rates to pay corrupt corporate attorneys to diminish payouts and charming marketing to reel in more unsuspecting victims. What a scam show, especially with that new commercial of theirs claiming they exceed their customer’s standards. I was diagnosed with a concussion by multiple medical professionals and Amica stated there was no medical evidence of a concussion. I must’ve hit my head harder than I thought to continue trusting Amica with my insurance needs as long as I did! I encourage you to take your business elsewhere, as I did.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Brian. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and claim number and we’ll have someone reach out to you directly. Thank you.

    Customer ServiceStaff

    Reviewed Nov. 17, 2020

    11/16/2020 was when I made a call to Amica Insurance and ask for a quote for my home and auto. The guy who answers the phone seems to be agitated right from the get-go. I proceeded to ask questions so I can compare my current insurance. He started to belittle me with nasty answers and angry replies. I asked why was he been so rude to me when I just wanted information. He prompts hangs up. I call back and ask the next customer service rep to transfer me to a supervisor and he stated that they are busy and that they will call me back within a couple of minutes. to this time I have not heard from them. I would never do business with these people who tread potential customers horribly. we make companies successful when we the customers are happy, I will spread the word about how bad customer service is with this company.

    Amica Car Insurance
    Amica Car Insurance
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    We’re sorry to hear this, Gus, and this is not the experience that we want you to have. We’d like to discuss your experience with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have a representative reach out to you directly. Thank you.

    Customer ServiceCoveragePrice

    Reviewed Aug. 28, 2020

    We've never been more frustrated with a company and their complete lack of response. We've been using Amica for the last 4-5 years (now in the 2nd home we've insured through them) and wow is the customer service lacking!!! Upon moving into our new home in October, we were required to get repair work done in order to make sure our coverage would continue beyond the 1st year. Which we had absolutely no problem doing - and we did have the work done a few months ago. We were asked to submit proof of the work being completed, we which we also did - and in my correspondence I asked that they please confirm 1. That they received our documents and 2. That what we sent was adequate proof of completion - and the repairs were satisfactory to continue coverage.

    Well!... Just sent my 3rd email since July 9th asking for confirmation because we still haven't received any notification or confirmation from them. And this is not the first time we've had issues getting them to respond to emails, return calls, or provide accurate information. When we first received quotes for our policy in this house - one person gave us a quote (for the exact same coverage we are now carrying) that was almost $1,000 less than what we are now paying. When I asked about this discrepancy before signing off on any coverage I was told they have no idea why I was given that number and and "sorry" but it's not accurate.

    Unfortunately by the time we were made aware of this "mistake" on their end, we were within days of closing and had no time to shop around for new rates. Which means we unfortunately got stuck paying a much higher premium and a higher deductible than first quoted. Can't wait for our policy to end so we can switch to a company that is responsive and actually appreciates our years of business.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Kaitlin. We’re sorry to hear you feel this way, and we’d like to discuss your experience with you directly. Could you please email us at socialmedia@amica.com with you for full name and contact information so we can have a representative get in touch with you? Thank you.

    Customer ServiceCoverage

    Reviewed Aug. 3, 2020

    I have been with Amica for several years. I am a stockholder as all Amica insured are the same. I have an auto policy and a home policy. I am able to call and speak with someone and have my inquiry addressed the first time. I receive dividends. I use those dividends to lower my premium. I am happy with Amica and have no plans to change.

    Amica Car Insurance
    Amica Car Insurance
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    Thanks for the kind compliment! We're so pleased to hear that you're happy with your insurance. We hope you have an excellent day!

    Reviewed Aug. 2, 2020

    Over my lifetime I've dealt with several auto insurance companies. Most proved to be horrible when you had an accident or serious violation. In my case, Amica far outshone all other companies when I had a serious accident. They paid me for my car and were right there with many unbelievable services.

    Amica Car Insurance
    Amica Car Insurance
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    We're sorry to hear about the damage to your car, Walter, but we're glad we could be there for you to make that time a little easier. Thanks for taking the time to write this kind review, and we hope you have a wonderful day!

    Customer ServiceClaims HandlingCoverageStaff

    Reviewed July 31, 2020

    Hello. I have all my eggs in one basket with Amica. Homeowners policy, Auto, umbrella, and additional coverages for my wife’s jewelry. I have been with Amica for 10 years. They have consistently raised my rates. I had my car stolen and reported a claim. They were dismissive and act as though they could care less. I have top tier coverage yet they would only give me twenty dollars for a rental car. You can’t rent anything for twenty dollars. They act as though I am a suspect. Every time I ask a question they don’t know and have to get back to me. They are not covering the belongings inside the vehicle. That’s considered a different policy which I have but have a 2500.00 deductible. Ugh. I pay approx 7000.00 a year to them for my combined insurance. After this is all over I am switching. Amica is not a good company. They do have polite employees, but the actual service you get is horrible.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Kenneth. We don’t like to hear this, and we’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    Staff

    Reviewed July 30, 2020

    We were loyal customers of Amica for 15 years with our home and auto. We had a house fire and were treated as if we never paid a dime to them. They sent 2 reps to our house to harass us, argued about the value of items in the home for six months. In the end, they refused to pay to replace the roof -- "they said the burned parts could be replaced." It is a metal roof. Overall, they made a very challenging situation so much worse. This was the first and only home claim we had ever made on the house. A year ago we changed insurance companies and left Amica. They recently re-instated our home policy without notifying us, and now we are awaiting a refund on the funds they drew from our account on this reinstatement. I'd say go elsewhere.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Kelley. We’d like to look into this and discuss your concerns with you. We’ve passed your review along and will have a representative reach out directly. Thank you.

    Claims HandlingStaff

    Reviewed July 25, 2020

    AMICA is a wonderful insurance provider. I have been insured by them for homeowners and auto for over 30 years. Every contact with them leaves me with a positive impression as to how good they are. Claims processing has been trouble free on the few occasions that I have needed them. They settle claims promptly and painlessly. I recommend them highly.

    Amica Car Insurance
    Amica Car Insurance
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    We're glad to hear this, Samuel! Customer service is our top priority, so we're thrilled to hear that you feel this way. We hope you have an excellent day!

    Reviewed July 24, 2020

    We have moved 12 times in 26 years and re-evaluated our insurance coverage for auto, home and rental home every time. We stayed with Amica the entire time because with a good driving history they kept our rates the lowest and we know from experience with accidents in the past that they take care of you when you most need it. We have our sons on this coverage, so believe me, we have checked our options as far as value.

    Amica Car Insurance
    Amica Car Insurance
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    Thank you for your many years of loyalty, and for taking the time to write this review! We're glad to hear that you've been pleased with your insurance and we hope you have an excellent day!

    Coverage

    Reviewed July 23, 2020

    When I initially switched to Amica, I saved $700 between car and house insurance. I'm not sure it rates are better than others now, and need to take the time to check. I used State Farm for several years but house insurance was extreme compared to Amica. I used Farmers for probably 25+ years until they became the highest around. They were excellent insurance, but changed. They could not touch other rates.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Sue. We'd be happy to discuss your policy with you. Please send an email to socialmedia@amica.com with your full name and contact information and we'll have a representative reach out to you directly. Thank you.

    Profile pic of the author.
    Price

    Reviewed July 16, 2020

    They harassed me to switch to their policy claiming they were cheaper than Geico, etc.... I finally gave them a call and was in for an experience. Nasty is an understatement. They wanted random documents proving all sorts of BS claiming that it was a "State Requirement". Somehow the 3 other insurance companies didn't know about this "State Requirement". When we finally got the quote, they were about 30% more expensive than my current insurance. I'm glad their reviews here are terrible. People should know and keep away. Be aware, it may look good, but when you need them you will be in serious trouble.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Avrohom. We’d like to discuss your quote with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    Customer ServiceClaims HandlingCoveragePriceStaff

    Reviewed June 25, 2020

    I’ve used Amica for decades for home, auto, and umbrella. The customer service is great, everyone is professional and friendly, and issues are solved immediately. Their underwriting is pretty strict, so I’ve heard. However, I think that is a good thing. My friend is with a big company that will insure just about anyone. When claims are made, they are bounced around between reps, deal with rude employees, and subjected to long waiting times to get anything done. I told them to switch to Amica!

    At times they are more expensive but they also don’t continually raise rates every six months. Like anything, you get what you pay for. I don’t mind paying a small bit extra for superior service and coverage. The one time I had a claim, for hail damage on my roof, it was dealt with quickly. No hassles. The company they recommended did great work. All I can say to Amica is - Please don’t change & become one of those big, cheap, inefficient, and indifferent companies.

    Amica Car Insurance
    Amica Car Insurance
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    Thanks for taking the time to write this kind review, Christie! Customer service is our top priority, so we're thrilled to hear that you feel this way. We hope you have a wonderful day!

    Coverage

    Reviewed June 21, 2020

    I submitted a water damage claim and all estimates to Amica last fall. They deemed the issue mold and said they would only cover $10,000. While every contractor has said it was caused by wind driven rain. I have removed windows, fixed water damage and am virtually complete. I am out $64,000. My attorney is involved and we have sent the same estimates 1/2 dozen times. Still no resolve. After being with Amica for 30 years. This is not the same company, their rates have sky rocketed and service is horrible. Had no choice but to fix the house. They could care less.

    Customer Service

    Reviewed May 26, 2020

    I been getting 2 to 3 emails per day from this company. I was told to send an email to their customer service and they would stop the emails and nothing. I’ve sent them 2 to 3 emails asking to please stop the annoying emails and nothing. The emails come in a way that I can’t unsubscribe or blocked them. I can’t stand it and therefore I’m writing this review. I will never use them for car insurance and I’ll tell people and family not to use them as well.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Fred. Per your request, we've removed you from our mailing list. You will no longer receive emails from us. Thank you.

    Customer Service

    Reviewed May 21, 2020

    I trusted great Web reviews and switched to AMICA last year for lower rates. Well, their application process was quite a gauntlet--lots of fuss and bother about details and verification. Now less than a year later, I get renewal notices that my auto insurance is being raised over 10%! And my home insurance nearly 20%!! Because of "market changes" in Maryland! Well, they're no longer even competitive in Maryland, let alone a bargain. And lucky for me Maryland requires a separate disclosure of rate hikes, because I would not have spotted it, having trouble even finding their Declarations pages buried in the wads of paperwork they sent.

    As for their reputedly great service, when I called to double-check on these rate hikes, the smug kid on the phone responds to my complaint, "It's nothing personal." Well, it's personal to me. I feel fooled by a false reputation and disgruntled having to start all over looking for competitive rates in my "Maryland market"--which, by the way, I found on my first phone inquiry. AMICA is in business to serve itself, not you, seems to me.

    Amica Car Insurance
    Amica Car Insurance
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    Hi John. We’re sorry to hear that you feel this way, and we’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    CoveragePrice

    Reviewed May 20, 2020

    I never realized how overpriced Amica is. I just leased a new car and my policy went up again, so I decided it was time to look into new policies. I am now saving $70 a month by switching. After I called to cancel my policy I was told I would be getting a refund check for my policies up until the day I cancelled, and that billing would stop immediately. Three days later I was charged from them again, and they are refusing to refund the money. When I spoke to them they claimed I still owed them money for my policy, even though I no longer have coverage. One person I spoke to was shocked that I had set up a payment with Autopay directly from my bank, stating she didnt know Amica offered that service. I am so glad I cancelled, I wish I had done it sooner. Now, I just hope they return my stolen money.

    Claims Handling

    Reviewed March 20, 2020

    I have been with Amica 5 years and Amica has never paid out on a claim. On this year's premium, 2020, they have increased my premium 36%, the highest that the insurance regulators for Colorado will allow. When I asked why they did this, I was told, "We can do whatever we want."

    Amica Car Insurance
    Amica Car Insurance
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    Hi Candace. We understand that you’ve had ongoing discussions with the manager of our Denver office regarding your concerns. If you have any outstanding questions or worries, we encourage you to contact them directly so they may be able to assist you. Thank you.

    CoverageStaff

    Reviewed March 7, 2020

    I've been a customer of Amica for almost 40 years, during which time I've purchased auto, homeowners and liability insurance and never once have been late with a payment. Last month the Amica invoice was delayed in getting to me because of a change to my address, and my payment arrived a few days beyond the due date. Immediately thereafter I received a terse, threatening and uncompromising letter stating that my insurance was scheduled to be cancelled. I would have expected that after 40 years without missing a payment they might have instead sent me a reminder that my payment was late, rather than a cancellation notice. It was very insulting and crude on their part, so I've reached out to a local agent who informs me that he can provide even better coverage at an annual savings of $900. Needless to say I'm switching. My recommendation is that you steer clear of Amica, they are over priced and uncaring towards their customers.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Richard. We’d like to discuss your experience with you. Please email socialmedia@amica.com with your contact information and we’ll have a representative reach out to you directly. Thank you.

    Claims HandlingCoverage

    Reviewed March 2, 2020

    Insured with them since 2007. After changing policy terms from 12 to 6 months, they're now able to increase rates exponentially and more frequently. Reason? Claims have gone up in Texas and they have to adjust for their losses. I've never had a claim and not so much as a traffic violation. Nice one Amica. You'll soon be history with me. Why only good reviews elsewhere? Because they're likely not legit.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Victoria. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    Customer ServiceStaff

    Reviewed Feb. 21, 2020

    Amica is my insurance company (they won't be once this is over with) and I was rear-ended while completely stopped at a red light, by an uninsured driver. This was 3 WEEKS AGO. No one from Amica has come to look at my car because they are dealing with the uninsured driver's previous insurance company, who has been trying to contact the driver to "confirm" whether or not they had insurance. Of course they are avoiding their calls, but that is besides the point.

    Amica should be taking care of THEIR CUSTOMER, BOTTOM LINE. I pay for uninsured motorist property damage coverage. They need to take care of their customer then deal with the other insurance company if the driver ended up having insurance. I don't know how on earth this company has so many great reviews. I thought Amica was supposed to have great customer service, but this has just been awful. I have been without a car for 3 weeks now (car is not drivable) and Amica has done NOTHING AT ALL besides make me wait. AWFUL EXPERIENCE, WOULD NOT RECOMMEND AMICA TO ANYONE.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Ashley. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and claim number and we’ll have a representative reach out to you directly. Thank you.

    Customer ServiceClaims HandlingStaff

    Reviewed Feb. 5, 2020

    Just so you know - the 1 star rating is way too high! I was in an accident with one of Amica's customer. The customer admitted fault and was written at fault on the police report. After filling out the mountain of paperwork for the claim for the damages to my car (almost 2 months), the claims rep (who was not very timely in answering or returning calls) is now telling me it was both our fault and they are not paying to fix my car. WHAT?! SHE BACKED INTO THE SIDE OF MY CAR! I am so ticked off right now. Needless to say, I will be ranting on any outlet I can about the disservice they have done. And to think, I had even thought about changing my insurance over to them. NO WAY. I hope they don't treat their own customers the way they treated me. SMH

    Amica Car Insurance
    Amica Car Insurance
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    Hi Vivian. We’d like to discuss your concerns with you. We’ll have a representative reach out to you directly. Thank you.

    CoveragePrice

    Reviewed Jan. 29, 2020

    When I moved from Liberty Mutual to Amica they matched the home valuation of Liberty Mutual which was $1.2M+. The actual cost to rebuild based on original construction cost in 2000 was just under $1.0M but when adjusted for inflation the number in 2019 is $1.4M. About 9 months after signing up with Amica, they hired their appraiser to determine the cost to rebuild my home.

    Their first appraiser (interior and exterior) came up with $1.7M. After months of disagreement, on this valuation, they sent out a second appraiser saying the first one was not qualified for this type of home. The second appraiser valued the rebuild cost (in case of a total loss) at $2.1+M. or a 50% increase over the $1.4M real replacement value.

    Because we disagreed on the value, my policy was not renewed. I felt like someone was "robbing" me but in the end all was well. I went to Progressive and their valuation of my home turned out to be within $20K of my cost to build adjusted for inflation. Why is this important to people thinking of Amica ... inflation of the cost to rebuild valuation doesn't get you anything extra, it just raises your premiums, in my case by more than 50%. BUYER BEWARE.

    Amica Car Insurance
    Amica Car Insurance
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    Hi William. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we'll have someone reach out to you directly. Thank you.

    Reviewed Jan. 20, 2020

    Called for a quote to insure two vehicles. 800 FICO score, own my home, steady employment, college degree, and both cars are driven by people in their 60’s. They came in at $2500 more than Geico. Nope.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Paula. We'd be happy to review your quote with you. Please send an email to socialmedia@amica.com with your contact information and we'll have a representative reach out to you directly. Thank you.

    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 8, 2020

    My Amica experience: they suck! Here's why: First of all, they send you too much mail; you will see below why/how this becomes a problem. And their customer service is horrible... I was a relatively new Amica customer, and was set up w/ auto-pay of my premium on my credit card. Everything went fine, for a while. Someone got hold of my credit card number, so my credit card company had to close the account and sent me a new card. I called Amica and provided them with the new account details. The day before my payment was due, Amica ran a 'test' charge for $1 (as some companies do), to verify everything was in order. It was. The day my payment was due, they said they attempted the charge and it was not approved. They sent a notice by snail mail. Should I have seen it? Probably, but by this time I had started ignoring their mail because it was excessive and mostly meaningless.

    They did NOT attempt to contact me by any other method, such as email or phone, despite the IMPORTANCE OF THIS ISSUE. At some point, I somehow realized they were not getting payments, and looked into it. My credit card company confirmed the $1 test charge, but said no other charge had been attempted by Amica. So, the best I can figure is that IF Amica really attempted the payment, someone screwed up at their end, maybe mis-entering the wrong account number or something, but they refused to admit they had done anything wrong. By the time this all got sorted out, my coverage had lapsed and they were telling me I owed a substantial balance to reinstate coverage! Except that we all know I didn't really HAVE coverage during that time, because if I had filed a claim, they would have denied it for non-payment of premium! Caused by them!

    I thought about it, and decided not to reinstate because if they couldn't handle simple payments and notifications, what would it be like if I ever had an actual claim??? I went with them initially because they did have a lot of good reviews/comments online, but things seem to be changing. More recent comments/reviews are not so good, and that was definitely my experience. (Sorry for the long post, but I feel people need to know about Amica...)

    Amica Car Insurance
    Amica Car Insurance
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    Hi Lisa. We’d like to discuss your experience with you. If you’re interested, please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    Customer ServiceClaims HandlingStaff

    Reviewed Dec. 14, 2019

    I have never written a review for a company of which I am not a customer yet. But I want to share my experience in case you are shopping for a car insurance company that provides excellent claim services. My car (an old BMW) parked in the garage of a shopping mall was hit by a teenage driver who is a customer of Amica. First of all, Amica assigned a dedicated claim service representative (Megan). That's a big plus to me! Have you ever experienced talking to different customer service representatives and had to repeatedly tell your stories? Not the case here. Megan has always been responsive and resolved several issues professionally during the repair process that lasted almost 30 days. For example, when a used part could not be found within a reasonable time frame, Megan immediately approved a new part. I am with another insurance company right now. Will I consider Amica when I renew my insurance? Yes!

    Amica Car Insurance
    Amica Car Insurance
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    Hi Wayne. Thank you for your kind review! Customer service is our top priority, so we're thrilled to hear that you feel this way. We hope you have an excellent day!

    Claims HandlingCoverageStaff

    Reviewed Dec. 13, 2019

    One of their insured struck my wife’s vehicle while driving way too fast through a parking lot. My wife was backing out in the opposite direction of the Amica driver who was traveling forward. The Amica driver could clearly see my wife’s car but since they were driving way too fast they were unable to stop in time. It is obvious to me and to all those I have spoken to regarding the incident who was at fault, yet Amica is denying liability so I am out a $500 deductible. I am the sole provider for my family and $500 is a substantial amount of money for us to have to pay out of pocket. It seems to me that Amica is just your typical insurer who denies legitimate claims and is more concerned about their bottom line than they are about doing the right thing.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Brian. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have someone reach out to you directly. Thank you.

    Staff

    Reviewed Dec. 5, 2019

    Amica has been a long standing Insurance company who always did right by their policyholders... until they branched out from their home state in particular, into Maine. Maine Amica’s employees lack the integrity and professionalism that it has in other states. It may be the lack of social skills and social interaction and social inadequacy that makes them insensitive and pushy and bullying here in Maine but that’s no excuse for bad treatment and disrespect of its policy holders, those policy holders are paying their salaries, I do believe Maine Amica needs to be educated in common courtesy and reminded of who they work for. Disappointing to watch a once honorable company go downhill simply because of the mentality or lack of, of the employees in one state.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Justin. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and we’ll have a representative reach out to you directly. Thank you.

    Customer ServiceStaff

    Reviewed Dec. 4, 2019

    I would give zero stars if I could. Let's sum up my experience by saying I made a claim on my auto policy. It has been 2 months and the claim is still open. The representatives are very unresponsive, just the worst customer service ever. I am not someone who writes reviews, I usually just go away - but this company is downright wrong.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Martha. We’d like to discuss your concerns with you. We’ll have someone reach out to you directly. Thank you.

    Customer ServiceCoverageStaff

    Reviewed Nov. 27, 2019

    Be aware!!!! This Insurance company is awful. The customer service awful. Their driver hit me, they want my insurance to pay. They’re sooo rude. I got in the wreck 3 months ago and still haven’t got any help from them so I wouldn’t want insurance with them at all.

    Amica Car Insurance
    Amica Car Insurance
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    Hi Tiara. We’d like to discuss your concerns with you. Please send an email to socialmedia@amica.com with your contact information and claim number and we’ll have someone reach out to you directly. Thank you.

    Customer ServiceCoverageStaff

    Reviewed Nov. 20, 2019

    It baffles me how reps get nasty or haughty. This happened to me on 10/19/2019. Called to change insurance (my decision) and got this awful rep.; told me several blatant lies: It was 4:00 and there were no supervisors there to document a "letter of experience" - it wasn't even 4 o'clock yet. She would submit request and someone hopefully, would get to it on the next business day. A 'letter of experience" take time.

    I listened to her babble and then called back. I was connected to Ron **. He was polite and exceptionally well versed while in conversation with me. His knowledge of my situation was above reproach and greatly needed at this time. He accomplished the task at hand and my letter was emailed within 15 minutes. This young man is an primary example of what customer service should be; I'm overjoyed and relieved to know that there are reps, that not only know their job but take pride in what they do. My hat is off to Ron **!!!!

    Amica Car Insurance
    Amica Car Insurance
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    Hi Perry. Thanks you for taking the time to write this review and providing your feedback. We’ve passed your feedback along. Thank you.

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    Amica Car Insurance Company Information

    Company Name:
    Amica Auto Insurance
    Website:
    brand.amicacoverage.com