Amica Car Insurance Reviews

The woman who hit our car was insured by Amica. At the Scene of the crash this woman accepted liability and confessed she was on her cell phone and was not paying attention to traffic so she failed to give way and hit our car. The Police Officer gave the woman a ticket for careless driving and for failing to yield to traffic. At the crash site she ADMITTED liability to the Police Officer in our presence.

I have been with Amica for quite a while and have never had complaints. They have provided me well and are always there to assist me with what I need. I have had problems with my car like brakes and alignment. My last issue was a windshield crack which they covered and now it is no longer a problem. I did not initially choose Amica as my provider, but my father suggested them to me and I am glad he did. He has been with them for a very long time and has been very happy with all they have to offer.

This company is so easy to work with, no nonsense and they are really easy going. I have yet to make a claim with them, but I feel I would be well taken care of. When my car had a blow out, they took care of towing, and helped me get home.

We've had Amica for several years now. Both my husband and I are safe drivers but we've had one accident in the last ten years which did affect our rates. Amica has rates that are most affordable for us. Their service is top notch. It is easy to pay our bill each month. If we ever have questions they are always willing to help. We will continue to use Amica as we are very happy with them.

Requested price for car insurance - 2009 Chevrolet AVEO. I have no tickets, accidents - 65 years old retired. I was in shock about yearly premium - $3950.00 WOW WOW WOW. AMICA - this is America - not a second world country. You are in business? Rip Off business???

We have extra high coverage in case of an emergency. We have always wanted to be protected. We have perfect driving records and haven't been in any accidents that were our fault. Well my wife was hit on the driver's front side as she was in a thruway which caused two torn discs in her back. Amica who is our insurance company not only is denying medical payments but is also denying copays. I don't understand. You buy insurance to make sure you're covered in case you're injured but when you are, they refuse to stand by you. We will be switching to a new insurance company real soon! Stay away from Amica!!

I had home and auto insurance with Amica for a couple years. When my husband and I split, we requested Amica to separate the insurance policies. They separated the car ones, but apparently never separated the home policy. So when I later cancelled the policies, they sent my refund (for 1 1/4 years of payments that they had charged too early) to my ex. Now they refuse to make it right, though they were the ones that never took him off the policy. Also, when we separated the policies, though I still had the homeowners insurance, they raised my rates ridiculously. I was able to cut it in half going with another provider. I am very disappointed in the complete lack of service. Amica will not correct their mistake worth over $2000.

The premium went up and we decided to look for cheaper insurance. We found it and contacted Amica 2 and 1/2 weeks ahead of cancellation date. They agreed to cancel and did but on the same day they cancelled they took their huge premium and have not given it back and told us they plan on keeping $70 dollars of it. I don't understand their double talk and I don't think there is any way they are due money for ins. that was cancelled well ahead of time. I am not sure you can figure these people out so my advice is to stay away from them. I need all my money back.

I spent a total of about 1.5 hours completing an online quote and comparing rates with my current auto insurance provider. The savings was quite substantial and the online quote system was very easy to navigate. I actually came back to the quote 3 weeks later to make the purchase. In order to purchase the policy as quoted, you must call Amica with your quote id number. HERE IS THE CATCH. The Florida minimum requirements for liability are $10,000/$20,000. I have always chosen the minimum required by law.

We submitted an application and was told everything had been approved except the underwriters did not have a copy of my driver's license. I submitted a copy of my drivers license and about a week later an agent called and said the underwriters had additional questions. I still don't understand what changed. My husband and I have an impeccable driving record, and haven't filed a home or car insurance claim in over 10 years. So we are not sure what sparked all of the new policy questions.

My policy was $900 a year with a 1000 dollar deductible with Liberty Mutual. These folks quoted me $1980 per year with a $1000 dollar deductible. You do the math. This is OBSCENE.

Amica agents have a deceptive practice of quoting policies and, at first saying: "before dividend check". And then as I started speaking with them of additional policies and bundling, they start quoting their pricing "after dividend check", but do not state that outright. When I caught this particular supervisor doing this, she said she would quote the out-of-pocket since it was "too confusing for me". Deceptive is closer to the word I'd use. But the reason I'm angry is that I got a quote for ~$1400/yr for home insurance on Friday 7/17/15 (which is good!); I got a binder to send to my mortgage officer on 7/20, and on 7/21 I get a call from the agent's supervisor saying that the price is actually ~$900 higher than I was quoted.

The accident happened in SC, I was issued a ticket since 2 witnesses said I was liable for the accident by crossing over lanes to get to the other side of a 4 lane, no traffic on it road. I pleaded not guilty and followed through on my own from the official pictures taken of the cars and I paid professionally for the black box to be taken out of my 2014 Prius. The insurance company refused to help and would not reveal what happened to the other car. From the pictures and the black box it shows that I was hit on the side of my car, not the way the ticket shows from the 2 witnesses.

I was sent a paper bill and told it was because I had last year paid each monthly payment one month in advance, and this year I did not follow the same procedure. I was completely unaware of this policy and was sent a paper bill and charged an extra $3.00 for that. In addition, my insurance had already been increased for absolutely no reason.

I've been with Amica for 7 years and I recently purchased a new car and the rates shot through the roof. They seem to lure you in with a low introductory rate, but then when you renew or make changes, they kill you on price. They are about 40-50% more expensive than other competitors I've found. I've never filed a claim in my life, so I am price sensitive and don't need great service because I will rarely if ever use it. Of course, auto insurance companies don't price match, so you are at their mercy. Still researching for a new company, but going to drop these guys fast. Anyway, I feel so ripped off right now. More like "Inimica" than "Amica" if you know what I mean.

I received a mailer yesterday. It was an Amica insurance offer stating they have some of the lowest premiums around, awarded and acclaimed customer care and every reason in the book why I should switch to them. Being in sales, I am always willing to listen to a good pitch. Having no accidents, no tickets I thought surely this will be competitive compared to my current rate because they're making an attempt to get my business. It wouldn't be fair to tell you who my current carrier is, but Amica offered me a rate... $240 a month to my existing $117 on a Lexus IS250. It's not a sports car and I am a 24 year old male. I laughed and asked them to never call me again. I had never heard of Amica before receiving their mailer. Probably won't be around for another couple years.

I divorced my husband over a year ago. Two months ago I noticed that his car and his name had been added to my policy. He had apparently called in pretending to be me. Due to direct pay being set up, I was paying for his insurance for those two months before I noticed it. I called Amica to complain that they should not let someone add things to my policy without my permission, especially since I have a very female name and he is obviously male. When I told them to take his name and car off of my policy, they said they could not do this without having him sign a legal document saying it was ok. Frustrated, I complied and gave them his phone and address to contact him (which they did). He never filled out the form and why would he? I am paying his insurance at no cost to him! With no other option, I decided that I had to leave the policy instead.

Towing truck takes an hour to pick up my car. This company is useless and doesn't care about their customer. I called them to speed up because I was blocking traffic but the answer was "national average waiting time is 1 hour." **! Now my car got towed by highway patrol that made me pay $240. Please beware of this company.

Amica cancelled our auto insurance while we were 2000 miles away on vacation, out of state without warning or attempt to contact. We had no knowledge of this until returning home and finding a letter of cancellation for an unexplained, additional $200.00 charge to our account. The letter was postmarked 2 days AFTER the expiration date on the invoice/notice of cancellation. When contacted, they stated the charge was "additional fees" and said they would require an $1800.00 payment to reinstate the policy. Also, we now had a letter from the state fining us $450.00 for being without insurance.

Suffered total loss on 3rd driver not on my policy. Never received report/photos. The 1 call reps give me was to see if I would go through their insurance. An accident investigator came to our home and she not only interview us separate but recorded it. Till today haven't seen my car and no written denied letter. Awful people.

We were with Amica Insurance for 24 years both Home & Auto. Never made a Home Owners claim and only had 3 minor fender bender auto claims over the course of 22 years. 4 years ago we had the misfortune of having our home broken into while we were not home. 50% of what had been stolen turned out to not be covered by our insurance policy. You don't give your policy details a second thought until something happens and you need your insurance protection. Thinking back, we always paid our premiums on time, we were loyal Amica customers, we had good credit, excellent driving records, etc but never once did we receive a courtesy call from an Amica agent explaining the additional coverage options we could have chosen to include in our policy, never once did they explain clearly what was "not covered" by our policy.

I was involved in a HWY accident where a young woman pulled out from a side street and hit my vehicle, she was cited for dangerous left turn. Amica has failed to provide a offer to replace my vehicle. I'm not seeking a better vehicle, just one similar. I have never been provided an estimate or how they came to their conclusion of the value of my vehicle. Horrible customer service, no contact updates, nothing. Beware of this company. Per Amica my car is a total loss but I have yet to be provide with estimates, Huge fail.

We were in a car accident that wasn't our fault. One person got rear-ended and pushed into the side of our 2011 Ford Taurus. This incurred right at 5000 dollars worth of damage. We took our car to Maaco as this was one of the repair shops they suggested. Maaco destroyed our car. The paint is peeling off, there is over spray and solvent pop everywhere, and there's trash that was painted into the paint. When they took the doors off of the car, the battery kept going dead. One of the imbeciles that worked there lacked the brains my pinky finger has while I sleep and put the charging cables on backwards. This shorted out my computer system and it caused the parking brake, abs, and traction control indicator lights to come on on the dash and now my braking system doesn't function very well.

I have been an Amica customer for quite some time. They are awesome in their service until you file a claim with them. Once you file a claim they could be a company who cares less about their customers. I filed a claim with them for an accident that occurred where I was not at fault. I decided to go with Amica recommended body shop. Few days later I was contacted by the body shop guys and explained the damage and there was damages to the frame.

My car was parked and was hit. Car was considered total loss. I had full coverage, good driving record. Never had this happen before. Next thing you know under investigation for no reason. Looking reason not to pay - even want to put you under oath like is this a murder trial?!! They look to get your money but don't wanna pay up when table turns. AMICA Insurance sucks. Stay away!!!! And I fixed the car out my pocket.

they are your fault or not. This seems to be the case with all insurance companies. They like your business if you don't make any claims. I have a totally clean driving record but because of 2 no-fault accidents and 2 minor at-fault accidents, my insurance has tripled. Amica along with many insurance companies are totally unethical and something should be done about this.

I was rear ended by an Amica client on December 19. The client (a high school student) was driving too fast in the rain, hit the back of my van. Two other high school student driving too fast then proceeded to pile on to the back of his car. Despite the fact that the young man was chastised by the police officer and given a ticket, the company says they are still trying to determine fault. This is another insurance company that charges low fees for young drivers; and then, when you need them, slow rolls the payout.

I would have chosen zero or negative star if I had the option. Amica auto failed to file FR19 form to MVA stating that my vehicle purchased half a year ago was insured since the date it was purchased. Ironically, Amica never stops charges me the auto insurance monthly. I did not know until one day I received a warning letter from MVA saying that my new vehicle was never insured and I was facing a huge fine!!! Then I immediately called Amica to ask them to resolve this as soon as possible as apparently they failed to do their job at the first place!! They admitted that it was their mistake and that local branch will contact me. However, no one ever called/emailed me regarding this.

I applied with Amica based upon their supposed high rating. I was quoted over the phone given no variables at all. I accepted their quote due to the high integrity I thought this company had. Well I was given a policy that charged me $500 a year more based on the fact they assumed I was an agent who took clients door to door...no, I was an investor. They charged me @ $2000 over the past 4 years when I am a non active agent as if I transported clients. There was no disclosure that I had a higher fee at all based upon this criteria yet I was forced to pay. They refused to correct this issue and credit me once I discovered this issue upon complaining about my rates. No, they are not the company of integrity. They do not disclose this error in fee rating and will not give me the client who pays their fees any consideration.."we got you" is their game, you signed. Ha, never did they show any sort of example of this phony fact that supposedly it costs more to use your vehicle for "business". Just another scam.

Amica roadside assistance policy holder beware. IF the driver hydroplane off the roadway and end up in a ditch, their roadside assistance cover up to 10 feet off paved road. If you're 12 feet you're on your own and charge from 65 dollars up. The agent was unmoved by my moment of need. She was cold and hang up on me after some haggling.

Had a accident and the other party who was at fault insurer (Amica) won't pay to get my truck fixed. Wants to total my truck for minor damages. They won't pay for a rental and it's been a month already.

Two years ago, we filed a claim for hail damage. Although there was fairly minor damage, Amica declared the car totaled, wrote us a check and took the car. (No doubt they sold the car and recouped what they paid us.) The check was used in purchasing another car, but this resulted in a significant new car payment. Well, OK. It's a lot better car. A year later, this newer car suffered minor hail damage as well. Amica paid, no problem. Recently, I was late with a payment. My fault, but normally this wouldn't be a problem with an insurance carrier. This time, though, Amica cancelled my policy.

My family (husband, teenage son, daughter and myself) have been with Amica for 12 years. We had NO tickets, no accidents, no ANYTHING and we paid our way too high but what we thought was good quality insurance (due to two teenagers on our policy for four years total) premiums on time each and every month by direct withdrawal. Honestly - we never had ANY RISK FACTORS AT ALL!!

I was hit in a parking lot by a Amica customer that left a note on my windshield. Say he did after a week. Amica finally send a person to inspect my vehicle. He was so rude and very unprofessional. I proceeded to show him the damages that were done to my vehicle in which he exclaimed that they couldn't see how the damages were done to my vehicle and that he was only going to cover the visible damage, which leaves me having to pay for the interior damage out of pocket.

Since I couldn't find local agency information on their site, it appeared that the only way to receive a quote was to go through their online process. After spending 25 minutes going through that, when I reached the end I was bounced out of the system as I made the final keystroke, never to return. When I called them on their toll line the switchboard operator hesitated when I told my story, asking for help, including the information that I wanted to package my home insurance as well. She finally told me the "agency" department (not sure this was her exact response) would be able to help me.

I was hit in my right side passenger door when taking a right into a driveway. The one who hit me didn't have a license or registration and jumped the sidewalk when he hit. The insurance company I'm with found me to be at fault, but paid me the damage for my car but not my injuries and now Amica is charging me more for insurance.... What happened to the accident forgiveness even when it wasn't my fault... So in other words you cannot take a right or left whether it's a street or driveway according to Amica insurance company.

On December 26, 2013, my car was in an accident while coming down this hill that was covered with snow and ice. I had no way around the hill, but to go down. As I was going down the hill the car started to pick up speed. From that point, I lost control of the car due to the snow and ice condition of the road, and hit a house porch. The damaged to my car was to the front bumper, grill, and headlights, little damaged to the porch. I called Amica and file a claim which is a big mistake. I could have been better off if I pay for repairs out of my pocket because the service is horrible.

Amica's phone reps lied to me when I first requested a dividend paying mutual policy, saying "We don't offer those in Washington State." I made this request 3 times verbally, and then made the request in writing, and they finally relented. I have zero debt (home owned outright), and 800 plus credit. Someone attempted to steal my identity, so I permanently froze my credit report. (Easy to do in WA State.) Amica routinely surcharged me because they couldn't run the credit report. In 2010 I unfroze the report, Amica ran it, saw it was 800, and removed the surcharge.

Amica mailed me a insurance personal invitation notice. I will be placing it in the trash as a result of all the negative information I have seen here about the company. If they are this bad why are they still in business?

Amica is the worst insurance company. I have never had such substandard service from my own company. Accident 7/19, all documents forwarded to Amica & car released from tow yard by me on 7/24. Accident was 100% the other person's fault. I wish I had gone after their insurance on my own. But I figured Amica is my company they would fight for me. NOT! They estimated my mileage, they didn't have all the options listed, they undervalued my car... now I have to pay for my own rental.

My car was recently stolen. Like any other person, first I was shocked and then angry. I contacted the police and gave my statement. I then contacted my insurer, Amica. At first, all seemed fine and reassuring. I then met with their rep to give a statement. Then came the shocker. They have requested my tax returns for the past two years, my phone records, text messages, and records showing where I had the car last serviced. I thought, "Am I being accused of stealing my car?" I haven't missed a payment or been late on any of my bills. It's funny they didn't ask any of this information when they pulled my credit or issued the policy.

I was involved in an accident with the other party having AMICA insurance. She pulled out in front of me from a cross street when I was about 20ft away. It is one of the few times I could say I could have done nothing to avoid the accident (except not drive that day) or was any part of the cause. She got out apologizing and saying that she didn't see me. From that point on, I had AMICA calling to tell me that they will not pay anything until they investigate. They then called and told me I was partially to blame. I asked how they figured that and they said they had a witness who said I was changing lanes. I told them I never left the lane I was in and went down and took pictures of the skid marks parallel to the curb proving that when I hit the brakes, I was in the left hand lane as I had stated.

I was insured with Amica for over 25 yrs with no claims until one snowy day, I was on an entrance ramp to a highway and skidded into the curb, causing some front end damage. I filed a claim, and as a result, Amica almost doubled my insurance premiums. I would have been better off paying repairs out of my pocket and not filing a claim. When I questioned them about it, they said that the State dictated the rate increase.

I have been an Amica customer for 40 years, car and auto. It has been a point of pride that I have been with the company for so long, both my marriages combined are 38 years. So when we had 38" of snow this winter, my husband noticed that my garage roof was sagging in the middle. So with the utmost confidence, I called Amica. An adjuster was sent out; he filed his report. All a sudden, Amica is sending an engineer to check the garage. I was happy at first, thinking that the engineer would know everything wrong with my garage. My husband's first words were, "They are going to screw us." When I questioned the claim handler, his exact words were, "Just because you have been a customer for 40 years and recommended us to other people, you think we should just write you a check." I was so upset, I started crying.

Amica's insured ran a stop sign, damaged my car, and injured my passenger. Weeks later, we still cannot get Amica to honor the claim. We are now forced to hire an attorney and sue for damages and injuries as well as expenses. Now, we have to wait who knows how long for court judgment, for an obvious claim where their insured is at fault for running a stop sign. I would not recommend Amica to anyone. The insured who thought they were covered are now being sued for what they paid insurance for!

Overpayment since 12-5-12 to Amica for car insurance. Every week they say that a check is in the mail for $193 to me, but I haven't got it up to now. I need to know if there is someone who can help.

Amica is not standing by their superior service claims. I am a current Amica-insured. My vehicle was parked in my driveway and was egged (around Halloween time). The egg damaged my vehicle's paint. First, they accused my wife and our chosen repair shop (1st time we've used them) manager of being related because they are both "Mexican." Can anyone see racism? I am a white male, by the way. Secondly, they tried to deny coverage on parts of the vehicle that still had egg residue visible on it. Short story, they have taken so long attempting to deny this covered loss, which they are now covering all damage, that the contract for the rental car coverage has been exhausted and they expect us to pay over $800 for the additional days of the rental car.

Amica Insurance is misleading (I'm being nice). Amica jerked around a friend who I recommended to them for homeowner's insurance. Amica's website said that they do not require social security number or birth date for homeowner's application. As it turns out, Amica is not to be trusted. I always suspected they used your credit report to determine homeowner's rates because when I had identity theft, my homeowner rates soared. I called them in the past to say don't use my credit report because I am an identity theft victim. Well, they just denied they used my credit rating (which was messed up because of the identity theft). The point is that they do use your credit score and if it's a wrong score, it did not matter to them. Why? Because Amica was looking for a way to jack up the homeowner rates to increase their profits.

On July 5th, my 11-year old daughter and I were rear-ended by an Amica policyholder. After submitting a bill for the repair to my vehicle and receiving the reimbursement for the repairs, I also submitted medical expenses for my 11-year-old being injured and as of today, Oct. 9th, they have yet to acknowledge that she was injured or even communicate any type of resolution for her injury.

Amica lies. I think they buy their JD Power Awards. After having been a happy customer with Amica for about six years (no claims), I went to make a claim from a minor motor vehicle accident only to find out my policy was not renewed because of $51 they claim I still owed them from last year! I thought I took care of that over a year ago with a double payment but they ended up putting $51 of that double payment towards my current policy so I had no coverage for that accident. But here's the real kicker: They claimed they mailed me three letters warning me of the non-renewal. I never got any of their letters. As God and whoever else is my witness, I truly did not receive any of their notices. So, I thought things were fine. Wow, was I wrong.

My vehicle was totaled by this company after their insured struck the rear of my vehicle while we were stopped in traffic. After a month of emails and lots of time dealing with the loss, Amica offered us dealer trade in value, not replacement value for our car, which is almost $3,000 less! I have tried to negotiate with them, but they are not responding. They only send emails telling me that they are cancelling our rental car. I recommend if you have a claim with Amica, you will cut your loss by hiring an attorney immediately and not deal with them directly.

Managers withholding information - I have Amica Auto/Home Insurance. I have recently filed a claim on my homeowner's insurance. This has been one of the worst experiences that I have ever dealt with. 2 local branch managers, as well 1 corporate manager will not tell me how to get a hold of the Office of the President or their Executive Customer Relations to file a formal complaint against them and their disservice to me as a customer. They keep bouncing me around so that I cannot file a complaint against them. I am now going to leave Amica because of these 3 individuals and I would like the top level people to understand why I am leaving.

I have stayed with Amica Auto Insurance for ten years, insuring four cars. I have not filed a single claim during that period. I was pleased with the service I was receiving, until the most recent renewal period, where my rates were jacked up significantly, despite zero changes on my part: I have submitted no claims and received no traffic violations.

I was an Amica Auto Insurance customer for twelve years and I insured four automobiles without a claim for the entire length of policy.

I thought I had finally found a good insurance company. Man was I wrong. It's hard to get rid of them after you do not renew. As I was going to renew, my rates were jacked up way high (nothing changed except my car was one year older). I told the agent to cancel since the rates were too high and now I can't get them to stop billing me. Be warned- stay away! I never had an accident in my life but their billing practices I have never ever seen with any company. I can't understand how they can have a JD Power Award. They flaunt it but my customer service experience is different.

Buyer beware! I have never missed a single payment with Amica (auto insurance) in my 5 years of being insured by them. Likewise, I have never submitted a single claim nor received any traffic violations, etc. That said, today I received a phone call to "warn" me about my Jan. 2010 "increase". They proceeded to tell me that, due to my current credit score, my "risk factor" has changed and therefore they needed to raise my annual rate by $300/year. This is completely ridiculous and I am outraged over it. I recently purchased a new car and, other than that, my credit score has been 750+ for over 10 straight years.