AARP Medicare Supplemental Insurance Reviews

In Dec. 2012, AARP Medicare dba United Health reviewed my entire Rx profile provided by CVS. "AARP is the best plan for you. After review we (AARP) will cover all your present meds! That is 100% of your present medications, at a cheaper rate to you in 2013." They refused the very next month, on Jan. 1, 2013; they are refusing **, injectables, and 2 other meds. They deliberately lied and breached the contract promise, one month after promising to fill the same meds of 2012 in 2013! They lied to get the contract. Now I can't use left arm, I have no **. If you call, they could not care less!

My mother, who wishes to change her supplemental medical insurance through AARP, has been on the phone waiting for a representative to answer for one hour. She was disconnected! For the second time she is on the phone waiting for a representative. She has been waiting thus far for 30 minutes and still waiting to talk to someone. It is shameful that this organization who says they have concern for the elderly to be doing this. Very unfair to keep my mother on hold and waiting for the next representative to answer. At this point, I told my mother to drop the supplemental insurance through AARP. This is disgusting! Anyone out there that would like to reflect upon their experience with customer service at AARP during open enrollment of the Medicare supplemental 2012?

When I called to let them know that my mom's bank account number had been changed, they had a fit and said they noticed that she has been in another state seeing the doctor. Now they insisted on closing her Florida account and made her open one in Texas, but it will be for only 1 month then her co-pay will need to be started over for the new year. I mean really? What the heck are they thinking? She still owns a home in Florida, but I'm not letting her go home until she is better. Last time we went back, she was in the hospital in 2 days. Don't get sick in another state or you are in trouble and they can close your Rx plan!

An appalling failure on everyone's part that I talked to regarding the problem. At no time was I intemperate so I can't say that was why I was treated so dismissively. In fact, at one point, when I said I have to decide about next year (as it is enrollment time), one rep suggested, "Why don't you go with someone else?" I was incredulous. It is 2012 for Pete's sake! This behavior is unacceptable. It is simply blatant (blatant!) contempt for the customer. I have no other explanation. They act like they are selling used cars in the 70's (ugh!). United is a colossus, a Moby Dick out of control. There is obviously a company-wide culture of contempt, engendered by their immense market size. Do not go with them. If ever there is an issue (and mine was not a big issue, but did have to be dealt with), you are a dead duck. I cannot believe AARP is allowing them to sully their (I thought) good name. I am not a crank. I have dealt with all kinds of issues in my business life. These guys are contemptible, bad actors. Stay away!

AARP seized POA, refused wheelchair, choose my doctor, etc: They are going to court, and I did not give them POA. They are in violation of an injunction and federal laws. I have noticed United Healthcare, and they have refused to cease and are harassing me. I will file myself if I have to. They are defrauding us out of our social security benefits. They are killing us by denying all benefits, choosing doctors for us and refusing benefits. I will never trust AARP again, especially since they claim they "just sold the rights to use the name."

I have had AARP's Medicare Complete advantage plan since 2010. I am in relatively good health and this advantage plan is the most affordable for me. My problem with them is every claim I have made so far has been wrong! And that is starting with the welcome to Medicare check-up that is supposed to be free. Be prepared to get the royal run around from the doctor's billing company to the insurance company’s customer service back to the doctor's office. I got an $800.00+ bill for a shingles vaccination. Silly me, I didn't know enough to go to a local franchise pharmacy where I could get the same thing for about $60.00. My lab work is messed up every time. And on and on. It literally takes months to straighten out the simplest mistake. Bottom line is, if you use this insurance company, you must watch your billing like a hawk and study that "evidence of coverage" document or you'll be paying through the nose.

We had a power outage. My husband got heat exhaustion and went to the hospital. When he came out, he was well but then started getting sicker, blood sugars going high, altered mental status and other symptoms of urinary tract infection. We made an appointment with a urologist, who then said it wasn't a UTI. I talked with his endocrinologist, who said it was almost certainly spoiled insulin. But because I didn't figure all this out by 7/16 (this was 7/17), UHI/AARP Rx carrier denied coverage of replacement of the insulin. My husband has, in addition to diabetes, Parkinson's Disease and Lewy Body Dementia. Figuring out what exactly is wrong with him is not easy. Sometimes, it takes a detective work. If I had been able to get a urologist's appointment one day earlier, the insurance carrier would have covered it. Instead, my call and appeal (by customer service rep Mike) to an unnamed person/s with unavailable phone numbers/department name was rejected over the phone.

AARP supplemental plan issued by UnitedHealthcare Insurance Company. There were numerous issues with the call center, the billing department and the Montgomeryville, PA location. They changed my membership number, misapplied payments, debited my bank account and denied doing it without my permission four times. There were numerous threats of cancellations, even when proof of payment was mailed by my bank and me several times. There were changing of due dates. It is as if they are trying to cancel my insurance because of my medical condition. A senior is in need of help. Please help me.

I have religiously made payments every month. This year I got cancelled for being behind for last year, but they did not tell me when or how. Every time I called them to make a payment, I asked if I was up to date and the operator said yes. Even though their supplemental insurance is very expensive ($140.41/month) for the 20% Medicare doesn't pay, I have many medical bills and can't guarantee that they will be under what my payment is. The people I spoke with were pleasant but it all depended on that person in billing that sent the letters without documentation. I don't recommend AARP's Health Insurance with United. Terrible!

3/27/12 was my first appointment with Dr. ** (Desert Oasis) regarding the pain in my gut. Dr. ** thought I had kidney stones. I took blood tests on the same day. It took around 6 days to get results. Dr. ** gave me some pain medicine (Tramadol) for my pain in the gut. I do not take any med, as they depress me and constipate me. However, the pain required me to try. I tried ibuprofen but got the same result. Between the 2 meds, I was having nightmares and was in a lot of pain. I was told by Dr. **'s nurse to go to the ER. I did, and they said to go to your doctor? I called Dr. **'s office for test results and was told I had a small amount of blood in my urine. It's not a problem and I get re-tested in a few months. I asked the nurse about my back pain, and she said, "What pain?"

We called to cancel the policy in 2011 because my spouse received a letter from SS stating they would no longer cover her premium from the state she used to live in. The person at AARP said okay and nothing much more. Early this year, I got a call from AARP about the policy. I told them to look at the notes and that we had called in last year to cancel it. They guy was real nice and explained that they should have sent me paperwork to cancel and that they could not do it with just a phone call. He sent the paperwork via email. We signed and returned it to him and the policy was canceled.

We joined this program on January 1, 2012, and have been totally angry and dissatisfied with their plan (Part D). Medications cost more than the previous plan we had for 3 years. I am already looking for a different prescription drug plan and trying to determine how I can cancel the one we currently have with AARP, and join another. Not only many others take advantage of seniors, but now it is our own health care organizations that we pay high premiums to. Maybe, we should all just allow Medicare to cover us and forget about trying to do the right thing by purchasing supplemental health care. Complaints and voicing my opinion to AARP is to no avail. Where do we go to get solutions to our problems?

We wanted the insurance to stop billing us. This is ridiculous. United Healthcare should stop taking funds electronically for insurance that they no longer provide! We were able to get the premium for February by contacting them back and putting stop payment on the account. We still don't have January back and they're sending letters daily about the coupon book they'll send for payment.

In December of 2011, the Anthem Blue Cross Freedom Blue Plan (Regional PPO) was dropped for undisclosed reasons and although they offered a replacement plan, it is not available in my zip code. In order to get coverage which included part D, I had to sign up with AARP Medicare Complete via United Healthcare because there was no other plan affordable plan offered in my area. My premium under Anthem was deducted from my Social Security but this is not the case with the AARP plan and now in addition to the $110 I am paying from my Social Security check, I am paying an additional $79.90 per month which I cannot really afford.

I was billed $31.25 for oxybutynin which is the generic for ditropan. I paid $7 for this a month last year and this is quite an increase. You have been denied by Butyn which has helped me considerably. My monthly rate has increased and now you want to increase a monthly payment, $24.25, which I cannot do. Dr. ** has my drug booklet to help me with the butyn. Is there another drug cheaper to replace the osybutynin?

When I first signed up for Medicare A/B I also signed up for Part D. One month later, I cancelled. I made one payment, and forgot about it. Now, 33 months later, I get a call demanding payment, or I will be turned over for collection. They automatically renewed me for 2010 and 11, even though I had never made a payment and never made a claim. Claim? I didn't know I even had insurance. They say they have been sending me a billing, but I receive so much direct mail from United Healthcare. I stopped looking at it years ago. It goes straight into the garbage.

My father, with the help of a social worker, enrolled in AARP Medicare Rx. It never paid for one of his prescriptions. I tried to cancel it for him and they said he could only do this during a certain time period months away. He has a $600 bill now, has never used the program, and now they are turning it over to a collection agency.

My mother, Eleanor **, is in a nursing home. She no longer needs her SecureHorizons Insurance. She will have medicare/medical. I am trying to dis-enroll/cancel her SecureHorizons plan. I have called and spent 20 minutes with one representative and today for over 45 minutes, of why the power of attorney for the health care is not valid. No one can give me a specific reason.

I have had a long-term ongoing inability to gain a refund exceeding $5 thousand but cannot find any information on who/how to express my concerns to. Every person I've spoken to sends me down the wrong path. I finally called a Health Insurance Commissioner who indicated I had a legitimate request and could file with them. I'd rather settle with AARP/United Health Care. No one in the company will give out a supervisor's name and/or department, address, etc. to contact. How can AARP allow this to happen to seniors whom they are supposedly their advocates?

I have had AARP Plan F from United Health Services. Every single year since this program has begun, they will not publish the rates until the very last minute. It is now November 14 and the rates are still not available to the Washington Residents.

I have filed claims for the same treatments four times already. Optum, the service provider for Oxford, has lost them. They say they never received them, can't find them, "they are being processed," and a lot of other excuses. When I call for a resolution, they "can't talk to me" and so I have to call Oxford. When I call Oxford, they tell me they "have no information and that I have to call Optum". I have wasted hours and hours trying to get this resolved.

In order to obtain supplemental insurance at United Health Services, I had to join AARP. I filled out all the information and was turned down. I couldn't believe it so I filled out a second application. I emailed them and asked why, but I never got an answer. I have never heard of anyone being turned down on membership at AARP and because of them, I have no supplemental insurance. In MN, all supplemental go through AARP except at least the ones I can afford. There is no supplemental insurance; I will have to try elsewhere.

I enrolled with United Healthcare for Medicare coverage when I turned 65--almost five years ago because of the AARP affiliation. The premiums increased dramatically from year-to-year until the monthly premium for 2011 was going to be $180. I looked around, applied for and was accepted by Mutual of Omaha. My premiums for 2011 were $105--a decrease of $900/year or 40+% from the United Healthcare rate. United Healthcare pays (amount unknown) AARP for the affiliation designation so, obviously, AARP does not care how much their members are gouged.

My mother had her Medicare supplement through AARP with automatic payment from her checking account. When she died, I called several numbers that she had for AARP. Each number led to the same voice directory which had no option for reporting a deceased policy holder. I spent about four hours at a time when I was already upset and had many other things that I had to do. Finally I found a number for the visiting nurses association. They put me through to a live person who helped me. My next move would have been to go to the bank and cancel the automatic payment. I would have liked to see the look on their faces when the payment didn't go through. And they could have tried to put it into a collection agency, however she was dead and there was no way they could collect.

I have been trying to disenroll my mother (Annie) from the AARP Medicare Plan Rx Plan and I was informed that I could not disenroll her until October 15, 2011. The premium continues to add up and is now totaling $1010. Her member ID is **.

My husband received his membership in 1/11 for Medicare Complete. He had his new patient visit with his new doctor. The bill was about 200.00 and he paid his co-pay. UHC never paid the bill saying the doctor coded the billing wrong. The doctor said it was coded correctly and refused to change it. We appealed the unpaid bill with UHC and was told this is a 60-day process. Now it is going on 75 days or more and every time I call them about the unpaid bill, there's no resolution and I am given excuses and they try so hard to twist my words.

When I became eligible for Medicare the Social Security adm. sent me a form to see if I was eligible for free drug help. Then I was atomically signed up by Social Security with United Health Care. Then they started charging me and said I could not un-enroll until November. I never used their product because I get my meds thru VA. They refuse to dis-enroll me. They need to be investigated by someone. This caused emotional stress.

I called to try and cancel AARP MedicareRX Plans because I noticed when I received my summary page that they are not paying a dime when it comes to my diabetic and high blood pressure medications. Every summary proved that I am paying it all by myself. My wife wrote a letter informing them that we want to cancel. They said that we have to wait for a specific time to cancel and that we must pay until that time. I have a bill now for over $220.00 and I refuse to pay them. They prey on people with fixed incomes and seniors that trust them to help. If I go to collections, so be it. I don't care! I refuse to pay their paychecks any longer. So if they are reading this, I don't care if you take me to collections. I don't have it anyway!

I send this company 47.90 each month. They might pay 10.00 on my scripes, the bad part is our medicare says I can't drop them until December 2010. You can bet they will be dropped. this company is getting rich off of us people, 65 and older and our medicare is letting them get by with it cause they do not want to do the bookwork.

I have Medicare Complete with secure Horizons (United Health Care). I have Plan B which lets me go to any doctor or pharmacy. My plan only reimbursed me $91 out of a $571 prescription. I was supposed to pay only $6. AARP is nothing but an Insurance peddler who gets paid by United, Hartford, and other insurance companies. They don't care about retired people. They are crooks.

We selected AARP Supplement to help when I retired to pay medical cost mainly Rx prices..since most of our providers accept what medicare pays. Okay, so I have hit the donut hole twice and having no clue that AARP does nothing during that period of time to help the patient. Why? Because they are one and the same..So I have paid for this coverage since 2003 and cannot see one thing they have done for me. Plus I have my homeowners, our auto insurance through AARP. I have read of others meeting up with this same complaint so I intend to drop every policy I have under this name plus advise all our acquaintances to beware. I pray I do not get the same runaround as I have read on this complaint page and these decisions can be expedited ASAP..

I want my February payment of $75.30 returned to me. I changed my coverage back to Humana because medical was not covered with the plan I had with AARP. I notified AARP in January of the change. I was told I would receive my payment back in six to eight weeks. After calling at least three times, the refund was processed on February 13th. I have not received it. I paid my payment one month ahead. I do not understand why I should have to wait on a large company for my money. Please help me get my money. Thank you.

My husband enrolled in AARP Medicare RX insured through UHC in 2007. He opted for the auto payment withdrawal from his social security check. When his SS arrived, we never saw a difference in the check which would indicate premiums were being withdrawn, so we called UHC/AARP and were told, “No problem you are signed up and covered.” From enrollment (2007) to now (2010), all meds have been insurance covered.

My husband and I enrolled in AARP/MedicareRx Plans (MRP) for 2008. We decided it would be less expensive for us to cancel the plan and just pay for any meds necessary. The information on all billing received from MRP states that if we wished to disenroll, to send a written request or call 1800-Medicare. I attempted several times to reach someone at the number by phone at different times of the day and night beginning in early December 2008, but always spent 30 minutes or more on hold with no one answering until finally, I was able to actually talk to a representative later in the month, only to be told the request must be made in writing. Why offer both options to disenroll if it must be done in writing? I immediately sent the request on behalf of my husband and I, by then approximately December 30, 2009 (we both signed the written notice).

When I took out part D prescription coverage with AARP I elected to have it come out of my SS check. In September I received a letter from AARP stating I owed them 3 months (July, August & September). When I called I was told Medicare had notified them they were no longer deducting the premium from my check yet my SS check has remained the same amount during this time. I was told I needed to contact Medicare for a refund. When I contacted Medicare I was told they had nothing stating I was cancelling my deduction. I then called AARP where once more I was directed to Medicare.