AARP Medicare Supplemental Insurance Reviews

AARP / United Healthcare refused to accept and honor a claim I filed after AARP / United Healthcare Advantage recouped a $407.90 charge 16 MONTHS after they paid the claim submitted by my service provider. This happened during the time I was changing coverage from a United Healthcare Medicare Advantage Plan to a United Healthcare Supplemental Plan. I was never informed that my coverage had changed before the service was provided, continuing to believe at the time that I was still covered under my Medicare Advantage plan.

Be VERY wary of United Health Care Supplemental plans. I have been with them since I first got on Medicare 11 years ago, and up to this point they have been fine, as I've had no problems. The reason I first chose UHC was because their pricing is not "age relate". That is you get a discount the first 10 years, that is reduced each year for the first 10 years, then after that, unlike other plans your price would NOT be increased because of your age. So for the long term that sounded like the more affordable way to go.

I enrolled in Medicare supplemental and they did the ole bait and switch. They offered the plan for $200 and then after submitted when I was unable to go back on the application screen changed the plan to a plan over $400 per month. I am perfectly healthy and have no underlying health concerns and would fall under the lowest level. The response from customer care was so concerning with a lack of concern and the most generic response offering no solution. A BBB complaint is being filed along with attorney general's complaint and I suggest others in this situation to do the same! This is a scam! I believe there is an insurance commission that you can send a complaint to as well.

Absolutely the worst Medicare supplemental insurance. I switched to them specifically to obtain hearing aids. They were advertised as $99 per aid. Called them. Couldn't get a real person for about 15 minutes and when they did they didn't speak good English and I couldn't understand them. Finally found out these are over the counter hearing aids but they said I could get aids for a hearing aid center for $199 per aid. Nope.... they are in "negotiations" with the hearing aid manufacturers now. I'm afraid to even make any doctors appointments as I don't feel like they will even cover anything!!!!. Guess I don't to the doctor this year.

I switched from Blue Cross Blue Shield to AARP Medicare Advantage last year and I will not be back next year. I have had recurring issues with them paying what they say they are going to pay. For instance, on their summary of benefits, there is no mention on in or out of network. It just states that there is a $200 eyeglasses benefit. So I went to my enycare provider and bought glasses. I submitted the claim and it was denied because they said it was out of network/ I said it is a PPO, and that their summary of benefits does not say anything about network. In fact, they use a third party vendor for vision care and that company rep said that a lot of people have the same issue. Months later, they still have the same inaccurate info on their summary of benefits, and I am still fighting them for the $200. UHC is either deceptive, lazy, or ignorant in this regard.

I reached out to several dental and ophthalmology practices listed on the UHC provider website for a practice that accepts AARP Medicare Advantage Plan 2 with Dental /Vision plan. Every practice (at least 6 in the area) I called told me they do not have a current contract with AARP UHC and have not had one for over a year. The current directory UHC shows on their website is very outdated. The Dental/Vision coverage is what attracted me to the plan initially. The dental and vision coverage offered on the AARP Medicare Advantage plans is basically a deception and in my opinion a fraudulent way to market their product to seniors.

Stay away from AARP United Healthcare MedicarePlans. I have their Medicare Advantage PPO Choice. Each year this plan gets worse. Expensive in the end with procedures and tests that suddenly aren't covered, high RX co-pays or non coverage, decrease in the numbers of participating physicians and hospitals. Customer service is non existent. You can talk to 3 people about the same issue and they will respond with 3 different solutions or not know anything at all about the issue. They also are great at disconnecting calls. Website issues are a nightmare. It has been over 2 months that I have been unable to log in to my account to see any of my claims or benefits. All I ever get upon logging in is an error screen that says "It's not you, it's us".

I called my Rx plan to find out why my prescription was denied as written. I was told I was connected to the wrong department and that they would have to connect me to someone else. After waiting 5 minutes to be connected to someone else, they told me that I had been connected to the wrong person again and now had to be connected to yet another person. After waiting again, a new person came on, asked for my information and once again told me I was connected to the wrong person. This was a merry go round that was obviously never going to end, so I finally hung up. If you're looking for an Rx plan, I'd strongly suggest using someone else.

Biggest mistake I made was switching to this so called company. People - do not trust what they tell you. It is a out and out lie and will end up costing you so much more!! Employee bill in billing should not have a job with the public. Very very rude!!

We changed to AARP Medicare Advantage in 2022, due to a change in our prescriptions. We logged into the website and entered all of our prescription drugs and the prices were better than with Humana Medicare plan. This is not true. My husband takes a very expensive medicine for thunderclap headaches. They gave us 1 month of coverage and then it had to go to their review panel. Of course we did not know this until we changed to them.