AARP Medicare Supplemental Insurance Reviews

While I haven't had any issues with coverage, I recently switched to another Medicare supplement company. UnitedHealthcare took out the next month's premium. I called to get a credit on Dec 2 and the rep seemed more confused than me and said I would be getting a credit since the premium was already debited from my checking account. A week later, Dec 9, I called as I have not received the credit, and I was told it would take 15 days to credit my account. I told him this was unacceptable. He put me on hold multiple times then said 10 - 15 days for the refund to be processed which should not have been deducted in the first place. The another person came on and told me it would be 30 days for the refund to be processed??? This is insane!

My MRI copay is $225 and the total cost is $335.08 and AARP pays $110.08 (in network). Out of network 40% of the cost which I would have to pay $201.05. How is this beneficial to me when I am paying premiums and the lionshare of the cost of service.

Not worth the money. AARP should be embarrassed by these programs. I cancelled my supplement in April of 2025 and have found that paying the 20% that Medicare does not pay is much less expensive than than AARP's supplement insurance thru United Healthcare. I think AARP counts on seniors believing they are looking out for us when they are just another indifferent large organization. Do you think a large insurance company like United Healthcare is looking out for anyone other than themselves and their top executives??

I agree with the previous negative reviews. I have not been able to get any of my prescriptions covered. They are common prescriptions like **, ** and asthma inhalers. First, they said that I was using the wrong pharmacy. They said that CVS is not a tier 1 pharmacy and that Walgreens is tier 1. Then they said that ** must be called ** to be considered the generic brand. Then they said that my doctor did not give my condition as a condition that Medicare considers valid for **. After all the run around with the inhalers, they said that there are no tier 1 inhalers for asthma. I wish that I had not signed up for this.

While I have had very good experiences from United Health Care, I have also had bad ones. The good experience was a representative helping me get a difficult to get provider. The bad one was when they agreed to pay for my out of pocket dental cleaning, $68, and I sent them the info in writing, they never paid it. Then they wanted me to send the info again in writing. Why on earth would I do that?

I just received a letter from AARP/United Healthcare stating they will not cover One Touch Meters they will only Accucheck or Contour meters that are the old prick your finger meters. I have had the One Touch for five years. Having the ability to check my sugars 10 or 15 times a day and adjust my insulin based on better information has lowered my A1C three points to 6.5. This has become important to my health. I am currently the longest time with a Xenotransplant of a genetically edited pig kidney. This is cutting edge science that requires multiple readings daily. Having less information to adjust my meds is critical important to the health of my kidney and therefore my health. I feel you are risking my health by removing to vital tool.

Not easy to find providers that accept this policy. Customer service not very helpful. Frustrating spend all day and only found one doctor when I actually needed three. Will try again tomorrow. Be very patient.

Recently enrolled in this plan for Medicare Part D. So far they've already have tried to start this pre-authorization stuff on a medication I was assured they would pay for. That is why I chose this plan. Not a good start. Also, I received an email stating that my premium was past due. After speaking with a rep, I was told the email was regarding the premium for next month that is NOT EVEN DUE yet, which I find very unprofessional.

I have a medigap plan that started at $115 per month premium 4 years ago and now is $171 per month. They start you off with a low premium to get you and then it’s too late. They shouldn’t be allowed to rip off seniors. AARP should be ashamed of themselves promoting United Healthcare.

The application process was unnerving for my husband. We applied online and had to call multiple times only to learn that the application was pending. One customer service after the other all gave different reasons, none of which was that the review was then not submitted to enrollment, nor would it go to underwriting, unless all corrections were made. The first major correction is that the AARP membership address has to match the application. We live in a residence that does not have mail delivery, so we use a PO Box. A PO Box address is unacceptable to AARP, so we changed both to our residence address. Therefore, we didn't get the cards, brochures, or notifications on the application process. A big standstill. You have to call and check every day, but we just learned that each time you contact them, it extends their decision 5-7 working days, so, 8 weeks in and still no resolution.