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Between Medicare and AARP Healthcare Suppliment “F. Thank you Last April I joined my daughter on a trip from Arizona to Oregon. On the way my legs swelled up as well as my waist. My pants did not fit. Easter 2019 I first was taken to Urgent Care, to find out I had a blood clot in my lung and A-fip on my heart and few days later I was in the hospital for a week. No bills as of now. No harassment. Thank you.
Very good. Customer service is friendly, helpful and generally competent. I was transferred at least 5 times on one problem before reaching the correct person to help me. And of course they have the dreaded phone tree one must climb to get to a human being. I hated having to change insurance and relearn everything, I had problems here settling in, but no worse than expected.
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They cover everything and premium is excellent compared to husband's BCBS. In fact premium decreased this year which is unheard of. Also their RX plan now covers my many prescriptions at no cost to me other than the monthly premium. As everyone else, I want reasonable insurance costs along with excellent coverage.
I have used my insurance this year for a trip to the emergency room for my wrist with follow up visits to an orthopedic surgeon, dermatology procedures, and shoulder surgery (superior capsular reconstruction) with physical therapy. I have paid ZERO out of pocket for all of this. I anticipate more dermatology procedures and possibly surgery on the other shoulder. I am so pleased that I have this supplemental coverage. It has been an easy journey too, with no hassles regarding claims.
I have been a member of AARP United Healthcare Medicare Complete for 1.5 years and am extremely satisfied with the assistance from Customer Service. There have been a number of issues:
1. An Eye Care provider balance billing me, this was rectified while I was on the phone with them and a revised invoice sent.
2. A pharmacy billing UHC for a prescription I was not given, this was reversed while I was on the phone.
3. Again balance billed for a CT scan at in an in-network provider. I spoke with Judy on Sunday (Monday was a holiday) and she said she would make a note and call them on Tuesday. She called me back on Tuesday morning and said the matter had been rectified and the provider would send me a revised invoice for co-pay only.
I would strongly advise all UHC Medicare Complete members to check their monthly UHC statements carefully for claims, and not to pay any invoices until they have been cross checked against the UHC statements or with a CSR.
I enrolled in AARP Medicare Advantage February, 2020. I had prior coverage with my husbands company from 2011-2020 and United Health Care sent me a notice saying I was charged a late penalty fee for not having coverage. Medicare shows in their website I had coverage all along. United Health care sent a form for my husband (who retired January 3, 2020) to take to his employer to fill out stating I had coverage. After 2 long phone calls to United health care and the forms filled out and mail to them, they could not find the form. Nobody in customer service know the left hand from the right. They sent a bill for $120.00 for late penalty and I am tired of dealing with it so I paid it. When enrollment comes we will look for a better plan, meds have gone out of site for people on Social Security.
AARP United Healthcare Medicare Supplemental Plan. The UHC plan has totally failed me in the Covid-19 crisis. My care was "decent" when I lived in Northern California. I had access to good PCPs and specialists when I needed them. Now, in New Mexico, the system has failed me. They contract with the lowest-cost, worst medical providers. I'd call them incompetent. In the last three days I've spent over 10 hours trying to get prescriptions refilled. My PCP won't respond, the Amwell telemedicine doctors refused to help me, and a local urgent care clinic that takes my plan similarly was useless.
In good times UHC's customer service is awful. The reps are uniformed and usually can't help with any problems. No doubt UHC, as a profit-grubbing company, hires people with no training or basic common sense for $8 an hour for their call centers. When I've raised concerns and complaints through their messaging system, I get useless, boilerplate responses or a notice of escalation to a higher layer of management. Nothing has ever come of it. I'm dumping them for Humana at the end of the month.
DO not take out healthcare supplement insurance from this company unless you enjoy getting the run around...One of their so called CS reps actually yawned in my ear when I was trying to speak to her about my Mother's claim. My mother was in hospital for 4 days and she actually passed away on the 4th day. In settling her affairs one thing I had to do was file a claim for the days she was in hospital with AARP. It pays $30 a day for the plan she had faithfully paid for 11 yrs! I sent in the claim forms I told them in my letter to make the check payable to me her representative there was to be no probate we had settled all her affairs over the past years so not to have probate. They sent out checks to an address that my sister had lived at but no longer lived at for over a year. And the checks were made to the Estate of.
Not only did they NOT read the letter I had included with my claim form, they completely disregarded the instructions we had given them by phone. If an attentive real estate agent had not forwarded these checks given to her by the lady who bought my sister's house, we would never have known. So I called again and they sent me a form called Last Debt form to be filled in, mailed back and the checks would be resent to my name so we can deposit them in my Mom's account to help settle her last affairs. BUT not checks came. Now it is February my mom passed in NOV 2019. I call again, they don't know why the checks were not reissued...etc. So they send yet again a Last Debt form it takes 10 days to arrive. I fill in and fax on Feb 24th. It is now March 23, nothing!
So I call again today...The first agent I spoke to told me the check was reissued and sent to the (WRONG ADDRESS) again. Then I insisted to speak to someone else. She tells me no the checks were reissued to My name and mailed to my address 10 days ago...so why have I not received these checks...I can drive to GA in 5 hrs yet it takes this long for 2 checks to arrive? Do not waste your money go with a company who listens to the customers who money they are operating on!
Have been with AARP for many years with no problems, until - When moving out of State last year, we notified AARP with new contact info, and requested our insurance be transferred in total. We were told it would be done as requested. When picking up a prescription this weekend, I was told we had no Rx insurance, as the Bin # given had been cancelled - on or about the date of our move. Calling AARP today revealed that in addition to notifying AARP of the move, we should have also notified United Healthcare Rx of the move, which is contrary of my earlier conversation last year. Bottom line, I am out of luck and will have no prescription coverage until I can seek new coverage during Open Season. As our financial exposure is at risk, such coverage will of course, not be with AARP.
Very bad after 3 days and 3 hours with different answers from everyone I spoke with that my syringes are covered but the copay is about 40% more than the across the counter cost. This is after talking to three other people before talking to a supervisor for almost 30 more minutes. VERY bad customer service.
AARP author review by Cyril Tuohy
UnitedHealthcare provides AARP branded Medicare supplement insurance. The AARP organization does not act as an insurer. Only members of AARP can enroll in this coverage.
Free Nurse HealthLine: Those with AARP supplement insurance have complimentary access to Nurse HealthLine for 24-hour a day assistance. Nurses can help consumers decide if they need to schedule a doctor’s appointment or visit the ER and answer questions about both prescription and over-the-counter medication.
Vision care discounts: Consumers with AARP supplement insurance receive discounts on corrective eyeglasses and contacts as well as discounted eye exams. The discounts are administered by EyeMed.
Plan selector: Interested consumers can use the online plan selector to help them choose a plan that works best for their situation. When users visit the website and answer basic questions about their healthcare preferences, it shows them which plan most closely matches their needs.
In-person appointments: Consumers who would rather meet with an insurance agent to discuss their supplement coverage can request an appointment by filling out a form on AARP’s supplement insurance website. After they fill out the form, a licensed agent will contact them.
AARP Medicare Supplemental Insurance Company Information
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