AARP Medicare Supplemental InsuranceConsumerAffairs Unaccredited Brand
AARP offers roadside assistance through Allstate. AARP members who sign up for roadside assistance can get help 24/7 if they have a flat tire, need their car towed, run out of gas, have a dead car battery or lock their keys in their car. Members are covered in the United States, Puerto Rico and Canada.
I am very frustrated. For the last week I have been trying to get ** (prescription strength) for mother and I have received two different price quotes - $148.00 at CVS and $98.00 at Walmart, after insurance. WHY??? AARP already takes over $250.00 per month from my mother’s $680 social security check and she is receiving no real help from this so called "insurance company for seniors!" It's more like highway robbery. I need to find her some other prescription drug insurance. This is ridiculous! Any suggestions?
I'm paying for extras that I may need in the future. Still need to use this part of their services and have not had to use them up until now but may need them soon for dental. I will need implants put into my mouth and other products are need in my mouth that I have put off for a long time. Cannot afford to have this done with me right now.
My parents, grandparents and I have had a great experience with AARP so far. They cover a heck of a lot of necessary procedures/appointments that I wouldn't be able to afford otherwise. Moreover, they have wonderful customer service, it is always very easy to get in contact with a representative on the phone, on the internet, and in person. Aside from getting in contact, my issues always seem to get resolved fairly quickly. However, they should have better coverage for people with a much lower income than myself. Extended coverage would be fantastic.
I have been very pleased since I have purchased the AARP Medicare supplement plan. They are very easy to contact if you have any questions or problems and they always pay the bills promptly. Moreover, I like there pricing. It is based on drugs that are in different tiers. If I ever have a question or a concern I can call them or email them and they can go over other options that might be better for me.
Wonderful customer service every single time. I've never had to wait on hold and everyone is very knowledgeable. Also, they are caring and compassionate. If I have any questions the website is easy to navigate. Most of my copays are reasonable low and so are the prescription copays. Moreover, this company offers car rides to people who can't drive or don't have a vehicle. This is a company that I would definitely recommend to my friends and family.
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Able to help right away without hassle. But sometimes they do things that aren't even needed, and one calls take a long time to get through to someone. Sometimes people are rude, and don't even know what they are talking about over the phone. Then I'm put on hold for so long, that I have to hang up and call back. I like that they're on time, accurate and fast. At times when a car is needed or roadside assistance, they are there to help, but does take some time. That when I am able to talk to someone who actually knows what they are talking about, my phone calls go much faster, instead of me talking to someone who's just reading a script.
Also, sometimes they're pushy on their decisions, especially on an accident that wasn't caused by yourself. When they tell you that they are going to be there, it usually takes them a long time to come help or they will end up sending a tow truck that has nothing to do with their company, and then I get charged more because the other company charges me. I need a change!
The company has good coverage. It's great that they considered the consumer's needs. The company offers coverage that doesn't leave the consumer at a loss. The company customer service is great as well. I did not know the company was going to treat me this well. They should keep up the good work. I am glad I chose this company.
I like the vision part and the dental is not that bad. But it does cover any cosmetic work I need done, which is very convenient for a lot of my situations and medical concerns I have. And if I have to go to a specialist it has to clear with the insurance company. I just so not like the copays. With this insurance company the copays are little ridiculous. And I would like to just go to any physician I want.
This is a great plan that can't be beat. After announcing they were closing the plant we work in The union and company had an agreement to pick up any extra costs when the company went out of business in 1984 in our city. We pay only $400 apiece for the year out of pocket. My wife has Leukemia and the insurance coverage is great. They are still paying all but $5 of over $18,000 chemotherapy expenses per month for 15 years now.
I like having extra coverage to decrease the amount I have to pay. I also like that they offer different coverage to cater to what I need and when I need it. The company is also very attentive to my needs. Moreover, they offer supplement insurance that Medicare doesn't cover. However, I spend way more than I should on insurance and I dislike the added expense. Other than that, I'm very happy. I would highly recommend them.
I had an easy time with the company, they were very caring and professional and got everything I needed to my satisfaction. They provided me with in-depth information and knowledge and also show promise and intuition. It's a great company and an effective one. The company is innovative and is shown to handle any problems in a professional manner. I got the most out of it with the customer satisfaction that was given to me by the company.
AARP always delivers the best service. They are easy to deal with 100% of the time and are always willing to help me understand everything very thoroughly. I like their flexibility as far as accepting customers with any reasons and all ages. I like how they also have car insurance, that makes shopping for that easier. Speaking of shopping there are rewards for shopping at sponsored stores! However, they should make the website easier to navigate.
I have only had this coverage for a year but I have been very pleased with the ease of doing business with them and the helpful customer support representatives who are available twenty four hours a day. The only thing I would change is a lower monthly premium to make it easier for seniors to afford.
AARP provides very good service and perks, actually better than the full cost insurance I paid for before retirement. The list of doctors and specialists is very large and I have never had an issue with coverage. The company provides an annual wellness home visit, plus a gift card for taking care of your own health. The monthly cost is zero and they pay me to have an annual exam. How can you go wrong with that?
I am not completely happy with them. Some items are not covered and I really don't get a good explanation from them. Also, their website is not very user friendly and there have been several times I have not been able to access my claims. However, it's easy to make payments and they are good about communicating changes in premiums. Most of the people I've spoken with have been helpful and there are no claim forms to fill out, too.
Well AARP is a good company, a little high in price on some things but over I feel a good company when I used it for some of the things that AARP is used for. The service was good, insurance is high everywhere now. Some discounts are good, some are not so good. The company is to help older people like myself to make ends meet in all kinds of discounts. The auto insurance is good also. They do so much.
When I entered the world of Medicare, I reached out to AARP figuring that they were an organization committed to representing my issues. Oh was I wrong. AARP is simply a company selling numerous products for profit. Actually think that their not-for-profit designation needs to be reviewed by AGs. Because of their recommendation I purchased United Health Care. I have already written a scathing review on UHC for ConsumerAffairs. Shame on AARP and the work that they aren't doing. One of their customer service agents actually identified himself as a "sales agent."
I signed up for this medical coverage years ago to assist my medicare. Their contracted doctors never impressed me so I did not use this coverage. Then I asked them to separate from my medicare so that I could at least use my own Medicare coverage without them. Their representative on the phone said it was done as of 12/01/2017. This was a lie. I found them still attached to my Medicare late in 2018. They said that I would have to unenroll and then they would let me know by mail if they approve of this. Currently they are blocking an important surgery for me because my doctors are not on their network. I have to pay for everything out of my own pocket. I truly hate these creeps! I am looking for a lawyer now.
Changed to AARP Medicare Complete Plan 1 from United Healthcare for both myself and my wife. Nothing has gone right from start. False and conflicting information from Customer Service representatives requiring extremely long telephone call lengths, (30 to 55 minutes). Cannot get credit for paying for plan premiums that were to be deducted from SSN benefits. Un-authorized prescriptions being requested from Physicians office to a local pharmacy instead of home delivery.
Most customer service representatives seemed untrained with little to no understanding of policies and procedures. On-line accounts not functioning accurately. The technical support staff is no better. The IT department only gives out vague answers about website updates. Some customer support reps speak very poor English and have terrible phone etiquette. It is like dealing with zombies on the other end of the phone. I do not see how it could be much worse. Picked the wrong Medicare Advantage provider this year.
I am so discouraged with my experience with AARP UnitedHealthCare. I signed up for services around Nov. 2017, service to become effective Jan.1, 2018. Still no CARD, no information, have made repeated calls, no results. If this is the future of my experience with UnitedHealthCare, boy, did I ever make a mistake.
DO NOT BOTHER WITH AARP UHC! I started attempting to enroll in their Plan F Supplemental Medicare plan in November. Here it is January, and I just cancelled the plan, that I didn't get approved for until early in January. One day I spent 5 hours on the phone with a representative; my calls have been disconnected; and I've been given false information, or rather no information at all that might affect my decision for this insurance. I thought I was registered with them, at least 4 times, to only find out through ANOTHER letter, that there was a problem.
I finally chose a plan that would cost us approximately $120.00/month, and by some miracle was actually accepted for the plan. We received the plan, then the bill in the middle of January for approximately $380.00. When I called I found out that after they approved the plan, it was sent to underwriting (no one had explained this), and they had decided that they needed to raise the premium by 50% due to a health risk??? There had been heart surgery 6 years ago and everything was great with no further hospitalization within the last 2 years (really 6 years), they only wanted 2 years. Someone in underwriting decided that there was Cardiac Artery Disease to consider, and they raised our premium. However, if you do the math, our premium was raised over 75%? When I asked why, no one had an answer. It has been a NIGHTMARE dealing with this company. BEWARE.
I have had nothing but problems with AARP/UHC Medicare advantage since I became eligible for Medicare due to many health problems. I wanted to stay on Medicare A/B and find a really good secondary plan that covered everything Medicare did not including RX, Dental, Vision and so on. Well come to find out that is not the case or option at all for those under 65. If you are proven disabled by the US Government we should be allowed to get the same Medicare options and plans. NOT, the Healthcare administration along with our government leaders won't allow this. Your only option for Medicare (which mind you, you are still paying the monthly premium on for A & B) on social security disability is to be forced to use the Medicare advantage plans (some have premiums every month and some don't).
The creation of Medicare Advantage plans was the worst idea our leader's ever created, you are limited to what advantage plans are in your state and if you want to travel good luck on having any insurance coverage outside your state, Example I have coverage in my home state of Utah, No coverage at all in California or Nevada, But I do have coverage in Idaho as long as I use one of their approved towns (family that lives in Meridian - can't get medical help, go into Boise which is pretty much one in the same with Meridian, but I can only go to one hospital). What a load of crap they pull with all the advantage plans but AARP UHC/Medicare Advantage plan (all of them).
Not a single medication that I take is an approved drug and good luck trying to get it added to your plan, if you are lucky and they do add it for you, they put it in the highest level tier. Thank God I found GoodRx so I don't have to fight UHC or pay these horrible amounts of money to get my medications, I have the pharmacy run it through GoodRx instead and while they are still more money, I have never paid more than $25 on medications. AARP/UHC Medicare coverage of any sort, secondary, part D, Advantage is the most horrible insurance there is.
Thanks to Medicare advantage plans through AARP/UHC (my only choice in my state) just choose a new primary care provider for 2018 because they won't cover the one I have and because of them pulling this stunt, they are very much putting my life in danger. Tell me how is that okay!!! Stay away from any UHC plans Medicare or not unless you want the worst care you will ever receive.
After recently retiring, I decided to go over my monthly bills with a fine tooth comb. To my surprise, I found a monthly debit on my secondary checking account for $18.90. After some digging I found that this has been going on for over 14 years! After spending hours on the phone trying to figure out what this was for I discovered it was an AARP supplemental plan via United Healthcare that pays you a whole $34 a day for every day you spend in the hospital. I had no knowledge of this, surely don't remember ever signing up for such a rip-off plan. That's over $3300 I have paid into a plan that is virtually worthless. Does anyone have any suggestions for recourse. Please advise. Thank you.
I am hoping you can help, I really appreciate it: Problem: UnitedHealthCare effective date: I am retired military and have Tricare For Life. I spoke with Tricare & was told I didn't need the prescription plan with AARP Medicare UnitedHealthCare. (UHC) Member ID **. In August I called UHC and discussed changing my plan to only include the health insurance and drop the prescription plan. In September I received a call from my doctor about my insurance & was told it had been cancelled. I never received a letter, email or phone call from UHC. I called UHC & told them I did not want the health insurance plan cancelled. They said they would reinstate it to 09-01-17. They said it was their error and the plan should have been changed to just health care plan.
I received my new card with an effective date of 10-01-17. In the meantime, I started getting medical claims from September denied. I called UHC again & they said they would forward the effective date 09-01-17 to a board for review & approval. Yesterday I received a letter from UHC denying the date. I called and spoke with several representatives & supervisors. The supervisor said I had called Medicare & not them and that is why the date can't be changed. I explained to UHC that I had never called Medicare. The supervisor insisted that I had. I have kept a record of my phone calls and I did not call Medicare. I called Medicare & spoke with a supervisor who looked through her files & said I never called them. Medicare said they had received a letter from UHC stating my plan had been cancelled.
Medicare said they could not cancel UHC. I called UHC again & was told there was nothing they could do because their records did not show I called them in August. So, if UHC & Medicare both say I did not call them who cancelled the plan in error. I have $1000.00 of dollars in bills and I don't know how I will pay. UHC said to tell the providers from September to submit the bill to Medicare but if the provider doesn't take Medicare I am still responsible. I can't get UHC or Medicare to help. Any assistance you could provide would be greatly appreciated.
When at the pharmacy with a friend she realized I only paid $5 for the same medication she was charged over $30. We both have the maximum part D coverage so the question is 'why?'. She has AARP UHC coverage while I am with Humana. Since this is a common antibiotic we called AARP to find out why they had such poor coverage. After being bounced around for over a half an hour I was told they 'did not know why' and could not help me any further. I then asked to speak to a supervisor and was put on hold for over 10 minutes. I finally heard someone pick up then the line went dead. I think the justice department needs to open another investigation into this company and their business practices.
Took out medicare supplement for myself and my husband, husband has some health issues so I am power of attorney. Applied, was charged 133.00 each, total 266.00 for premium. I was told, next month I received notice his policy will go up to 325.00 for next month and mine will double, I have no health issues. Called and told them to cancel both policies and now they say I cannot cancel his, as I am not him, even though I have faxed POA papers to them over a month ago. Now they say that would stop the premiums, I have to fax more POA papers and then call back and go thru the process again. Then they said the 133.00, total 266.00 was not a policy, it was the APPLICATION FEE to apply!!! So they said they cannot cancel his policy but when I took him for checkup, physician office said the ins company said his policy is not valid, I canceled it!!
So guess what? They debited my checking acct this AM for $183.00 for his premium??? So I called up to get my money back, and they told me they do not do refunds, that I did not finish the cancellation. There's like 6 more things I should have done to cancel correctly, so now I am out of over 400.00 and still neither of us have a policy, the agent later said, "I have canceled it but you won't get any money back." Very expensive lesson.
The premiums, most RX, and co-pays might be low; but this plan is a joke if you need any kind of out of network treatment. When looking at plans online, just because your specialist is in their website is listed as a preferred physician doesn't mean UH will approve your PCP referral to that specialist. The numerous processes required to receive any treatment is like pulling teeth. My surgery that was supposed to be one week away will now have to be canceled until I can change plans during open enrollment. DO NOT ENROLL IN THIS PLAN OR ANY PLAN OFFERED BY AARP.
AARP Medicare Supplemental Insurance: While it directly does not cost you a monthly premium, it is like having no insurance. You have to pay for everything. So I find myself sick with the doctor's inability to diagnose me or help me. Cannot afford to go for a bunch of tests and go to Specialist. Don't have $5,000 to lay out. THIS IS LIKE HAVING NO INSURANCE. It is a joke.
I became a member of AARP's United Healthcare Supplement F on 7/1/13. I have found that over the course of time whenever tests are ordered by my physicians, it seems to take at least 2 weeks or more to get prior authorizations. On 5/5/17, my Cardiologist ordered a ** Stress Echo as I have severe cardiac issues, and as of today, 5/12/17 no approval has been received by my doctor's office. In fact, they were sending another notice to find out what the delay is with getting this approval.
These kinds of delays have happened many times before this. Prior to this Supplement F, I always had Medicare Advantage Plans which only took 2-3 days to approve. I am paying almost $170/mo for this coverage (far more than with any Medicare Advantage Plans), and this is the kind of service I am getting. These tests are all Medicare approved, so why is it taking so long to get approvals to have these vital tests done?? Maybe you are hoping that the patient dies before the tests are approved!! It is ridiculous to have to wait so long to get prior authorizations. What's the problem?? I am very frustrated over the kind of service I am, and have been getting from United Healthcare!!
Website for: myAARPmedicare.com DOES NOT FUNCTION. I was encouraged to sign up for electronic communications and receipt of EOBs. Yet, when I logged into the above website using either Safari, Firefox, Chrome or Internet Explorer and try to view EOBs (or view information about my benefits) I get a "white screen." I called a "web specialist" and they said they are aware that the website has a problem and know about the white screen and have been trying to fix it for a "long time" and are getting similar complaints from others who are unable to access information on their site. I was told that they currently ONLY support browser version which are 5 years old (REALLY!) and do not support updated software.
I am told that I can not request paper versions of my EOBs because that must be done on the website. [But, I get a white screen and can not use the website. Oh, sorry!!! ] This situation is not acceptable. AARP/United Health Care is willing take my premiums but don't prioritize providing information to me after they get my funds!!!!! Arrrrgh! AARP should threaten to withdraw their trademark naming until UHC provides an acceptable service. Shame on United Health Care and AARP.
AARP expert review by Cyril Tuohy
UnitedHealthcare provides AARP branded Medicare supplement insurance. The AARP organization does not act as an insurer. Only members of AARP can enroll in this coverage.
Free Nurse HealthLine: Those with AARP supplement insurance have complimentary access to Nurse HealthLine for 24-hour a day assistance. Nurses can help consumers decide if they need to schedule a doctor’s appointment or visit the ER and answer questions about both prescription and over-the-counter medication.
Vision care discounts: Consumers with AARP supplement insurance receive discounts on corrective eyeglasses and contacts as well as discounted eye exams. The discounts are administered by EyeMed.
Plan selector: Interested consumers can use the online plan selector to help them choose a plan that works best for their situation. When users visit the website and answer basic questions about their healthcare preferences, it shows them which plan most closely matches their needs.
In-person appointments: Consumers who would rather meet with an insurance agent to discuss their supplement coverage can request an appointment by filling out a form on AARP’s supplement insurance website. After they fill out the form, a licensed agent will contact them.
Best for: AARP supplement insurance is best for AARP members.
AARP Medicare Supplemental Insurance Company Information
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