AARP Medicare Supplemental Insurance Reviews

Prior authorization are most commonly denied. If you have one good luck getting it approved no matter what paperwork you submit. No wonder premiums are free.

I called UHC customer service for two things; 1) change my EFT bank account and 2) pay the premium that had been missed. It took me 1 hour 30 minutes. I was cut off 3 times by their automated system that takes secret info (bank acct, credit card, etc). No reason, it just said it couldn't process the request and hung up. Each time I called back, I got a different rep. The 2nd thru 4th times, I begged them to transfer me back to the previous rep but they beat around the bush saying they couldn't. I had to walk EVERY idiot rep through the entire process FOUR times. The final fourth rep was able to transfer me to an automated system that took my credit card and transferred me back correctly without hanging up. Thank goodness I don't have to deal with them often.

Not only poor coverage but worse Customer Service. Do not go out of network or you will really suffer. Back to CS you will speak to someone from some foreign country and they all say "no worries". Do not expect them to resolve any of your issues. I have an appeal claim in since Dec. 2025 and still no resolution. Shop around for better Medicare Advantage Insurance as AARP/UHC is not the one. I even received an $800 bill for lab services that are 100% covered. Do yourself a favor and do your homework.

When initially enrolled thru a representative she failed to mention that I needed to be a AARP member. 2 weeks later I receive a call and a letter stating my application cannot be processed without a AARP membership. Today 2 hours chatting on United Healthcare website and still couldn't get AI or chat computer to even understand what I needed to do. Calling the 800 number on letter representative was quick to transfer me to someone else then transferred again, then placed on hold and transferred again. Finally representative who spoke very little English said I didn't need to update anything, that system updates automatically when I joined AARP. WHAT A WASTE OF TIME.

So many things have been unpleasant about the drug plan! From the bumbling idiocy in a system that requires step therapy and being told by a pharmacy tech that UHC said that I first needed to take a drug that I had already been prescribed to a co-pay for a drug that amounted to about 90% of the drug cost with UHC only chipping in around seven bucks to the latest aggravation -- trying to get affordable coverage for a limited distribution drug! Initially it sounded like good news to hear from one of the UHC reps that the drug would be covered. It's taken about 3 months to gain access to the drug.

For so many years, I did not need a referral from my Primary Doctor to see a specialist. Not so easy with some doctors due to their insufficient office staffing. It’s Just another pain in the ass. As we get older, things should get easier. Thanks for bailing on this one AARP.

Be aware and review every year. It gets jacked up. My husband got his United Health Caste plan in Oct 2025. When renewal came around he received a notice the out of pocket deductible went up $500 but didn’t tell us the prescription deductible also went up by 120 and 1 medication went from $49 per month to 185 per month. He’s on 10 meds. Fool me once shame on you. Won’t happen again.

I was assisted by Bria and she is wonderful customer service. Dr **'s office has the best has the best customer service. Brian answered all of my questions and was very kind.

We have been with AARP Medigap plan f for almost 15 years and it has been a positive experience until now. Plan F no longer accepts new enrolment, this causes large premium increases and united healthcare will not let us transfer to plan G which is less expensive. I would not recommend aarp medigap supplemental plans because at some point no one but Warren Buffet will be able to afford plan f because ever decreasing pool of insured.

While I haven't had any issues with coverage, I recently switched to another Medicare supplement company. UnitedHealthcare took out the next month's premium. I called to get a credit on Dec 2 and the rep seemed more confused than me and said I would be getting a credit since the premium was already debited from my checking account. A week later, Dec 9, I called as I have not received the credit, and I was told it would take 15 days to credit my account. I told him this was unacceptable. He put me on hold multiple times then said 10 - 15 days for the refund to be processed which should not have been deducted in the first place. The another person came on and told me it would be 30 days for the refund to be processed??? This is insane!