AARP Medicare Supplemental Insurance Reviews

AARP always delivers the best service. They are easy to deal with 100% of the time and are always willing to help me understand everything very thoroughly. I like their flexibility as far as accepting customers with any reasons and all ages. I like how they also have car insurance, that makes shopping for that easier. Speaking of shopping there are rewards for shopping at sponsored stores! However, they should make the website easier to navigate.

I have only had this coverage for a year but I have been very pleased with the ease of doing business with them and the helpful customer support representatives who are available twenty four hours a day. The only thing I would change is a lower monthly premium to make it easier for seniors to afford.

AARP provides very good service and perks, actually better than the full cost insurance I paid for before retirement. The list of doctors and specialists is very large and I have never had an issue with coverage. The company provides an annual wellness home visit, plus a gift card for taking care of your own health. The monthly cost is zero and they pay me to have an annual exam. How can you go wrong with that?

I am not completely happy with them. Some items are not covered and I really don't get a good explanation from them. Also, their website is not very user friendly and there have been several times I have not been able to access my claims. However, it's easy to make payments and they are good about communicating changes in premiums. Most of the people I've spoken with have been helpful and there are no claim forms to fill out, too.

Well AARP is a good company, a little high in price on some things but over I feel a good company when I used it for some of the things that AARP is used for. The service was good, insurance is high everywhere now. Some discounts are good, some are not so good. The company is to help older people like myself to make ends meet in all kinds of discounts. The auto insurance is good also. They do so much.

When I entered the world of Medicare, I reached out to AARP figuring that they were an organization committed to representing my issues. Oh was I wrong. AARP is simply a company selling numerous products for profit. Actually think that their not-for-profit designation needs to be reviewed by AGs. Because of their recommendation I purchased United Health Care. I have already written a scathing review on UHC for ConsumerAffairs. Shame on AARP and the work that they aren't doing. One of their customer service agents actually identified himself as a "sales agent."

I signed up for this medical coverage years ago to assist my medicare. Their contracted doctors never impressed me so I did not use this coverage. Then I asked them to separate from my medicare so that I could at least use my own Medicare coverage without them. Their representative on the phone said it was done as of 12/01/2017. This was a lie. I found them still attached to my Medicare late in 2018. They said that I would have to unenroll and then they would let me know by mail if they approve of this. Currently they are blocking an important surgery for me because my doctors are not on their network. I have to pay for everything out of my own pocket. I truly hate these creeps! I am looking for a lawyer now.

Changed to AARP Medicare Complete Plan 1 from United Healthcare for both myself and my wife. Nothing has gone right from start. False and conflicting information from Customer Service representatives requiring extremely long telephone call lengths, (30 to 55 minutes). Cannot get credit for paying for plan premiums that were to be deducted from SSN benefits. Un-authorized prescriptions being requested from Physicians office to a local pharmacy instead of home delivery.

I am so discouraged with my experience with AARP UnitedHealthCare. I signed up for services around Nov. 2017, service to become effective Jan.1, 2018. Still no CARD, no information, have made repeated calls, no results. If this is the future of my experience with UnitedHealthCare, boy, did I ever make a mistake.

DO NOT BOTHER WITH AARP UHC! I started attempting to enroll in their Plan F Supplemental Medicare plan in November. Here it is January, and I just cancelled the plan, that I didn't get approved for until early in January. One day I spent 5 hours on the phone with a representative; my calls have been disconnected; and I've been given false information, or rather no information at all that might affect my decision for this insurance. I thought I was registered with them, at least 4 times, to only find out through ANOTHER letter, that there was a problem.

I have had nothing but problems with AARP/UHC Medicare advantage since I became eligible for Medicare due to many health problems. I wanted to stay on Medicare A/B and find a really good secondary plan that covered everything Medicare did not including RX, Dental, Vision and so on. Well come to find out that is not the case or option at all for those under 65. If you are proven disabled by the US Government we should be allowed to get the same Medicare options and plans. NOT, the Healthcare administration along with our government leaders won't allow this. Your only option for Medicare (which mind you, you are still paying the monthly premium on for A & B) on social security disability is to be forced to use the Medicare advantage plans (some have premiums every month and some don't).

After recently retiring, I decided to go over my monthly bills with a fine tooth comb. To my surprise, I found a monthly debit on my secondary checking account for $18.90. After some digging I found that this has been going on for over 14 years! After spending hours on the phone trying to figure out what this was for I discovered it was an AARP supplemental plan via United Healthcare that pays you a whole $34 a day for every day you spend in the hospital. I had no knowledge of this, surely don't remember ever signing up for such a rip-off plan. That's over $3300 I have paid into a plan that is virtually worthless. Does anyone have any suggestions for recourse. Please advise. Thank you.

I am hoping you can help, I really appreciate it: Problem: UnitedHealthCare effective date: I am retired military and have Tricare For Life. I spoke with Tricare & was told I didn't need the prescription plan with AARP Medicare UnitedHealthCare. (UHC) Member ID **. In August I called UHC and discussed changing my plan to only include the health insurance and drop the prescription plan. In September I received a call from my doctor about my insurance & was told it had been cancelled. I never received a letter, email or phone call from UHC. I called UHC & told them I did not want the health insurance plan cancelled. They said they would reinstate it to 09-01-17. They said it was their error and the plan should have been changed to just health care plan.

When at the pharmacy with a friend she realized I only paid $5 for the same medication she was charged over $30. We both have the maximum part D coverage so the question is 'why?'. She has AARP UHC coverage while I am with Humana. Since this is a common antibiotic we called AARP to find out why they had such poor coverage. After being bounced around for over a half an hour I was told they 'did not know why' and could not help me any further. I then asked to speak to a supervisor and was put on hold for over 10 minutes. I finally heard someone pick up then the line went dead. I think the justice department needs to open another investigation into this company and their business practices.

Took out medicare supplement for myself and my husband, husband has some health issues so I am power of attorney. Applied, was charged 133.00 each, total 266.00 for premium. I was told, next month I received notice his policy will go up to 325.00 for next month and mine will double, I have no health issues. Called and told them to cancel both policies and now they say I cannot cancel his, as I am not him, even though I have faxed POA papers to them over a month ago. Now they say that would stop the premiums, I have to fax more POA papers and then call back and go thru the process again. Then they said the 133.00, total 266.00 was not a policy, it was the APPLICATION FEE to apply!!! So they said they cannot cancel his policy but when I took him for checkup, physician office said the ins company said his policy is not valid, I canceled it!!

The premiums, most RX, and co-pays might be low; but this plan is a joke if you need any kind of out of network treatment. When looking at plans online, just because your specialist is in their website is listed as a preferred physician doesn't mean UH will approve your PCP referral to that specialist. The numerous processes required to receive any treatment is like pulling teeth. My surgery that was supposed to be one week away will now have to be canceled until I can change plans during open enrollment. DO NOT ENROLL IN THIS PLAN OR ANY PLAN OFFERED BY AARP.

AARP Medicare Supplemental Insurance: While it directly does not cost you a monthly premium, it is like having no insurance. You have to pay for everything. So I find myself sick with the doctor's inability to diagnose me or help me. Cannot afford to go for a bunch of tests and go to Specialist. Don't have $5,000 to lay out. THIS IS LIKE HAVING NO INSURANCE. It is a joke.

I became a member of AARP's United Healthcare Supplement F on 7/1/13. I have found that over the course of time whenever tests are ordered by my physicians, it seems to take at least 2 weeks or more to get prior authorizations. On 5/5/17, my Cardiologist ordered a ** Stress Echo as I have severe cardiac issues, and as of today, 5/12/17 no approval has been received by my doctor's office. In fact, they were sending another notice to find out what the delay is with getting this approval.

Website for: myAARPmedicare.com DOES NOT FUNCTION. I was encouraged to sign up for electronic communications and receipt of EOBs. Yet, when I logged into the above website using either Safari, Firefox, Chrome or Internet Explorer and try to view EOBs (or view information about my benefits) I get a "white screen." I called a "web specialist" and they said they are aware that the website has a problem and know about the white screen and have been trying to fix it for a "long time" and are getting similar complaints from others who are unable to access information on their site. I was told that they currently ONLY support browser version which are 5 years old (REALLY!) and do not support updated software.

I called the 800 number which was on the letter I received from AARP-UHC dated 03-07-17 stating a claim had been denied by my supplement policy because I had Medicare Complete. I evidently must have signed up for this program over the phone. I get my care at the VA along with my meds. I have had the supplement policy for 4-5 years now and have been very happy with the coverage and payment of claims. I simply want to cancel the Medicare Complete policy. I have spent an hour on the phone going through a myriad of phone prompts that got me to the wrong department.

I am a writer, and I have written a blog about my experience with AARP Medicare Complete HMO - it is below: I usually like to write about things I know about, but today isn’t one of those days. I am a moron when it comes to insurance, and I really don’t care to learn more about it. But, in order to get by in life without major headaches, we really do need to have a basic knowledge of insurance. Otherwise, you may get into a mess just like the one I am in right now.

I work in the senior health market. I'm independent and I just stumbled onto these reviews while searching for another topic. What really bothers me is when I sit down with Medicare beneficiaries and try to tell them what I do know about AARP so many swear by them and believe they are some sort of senior advocacy group. Are you aware that they overcharge for supplements 5% every month in addition to making you buy an annual subscription to their magazine?

When I was sold both the Plan F Medical Supplement Plan thru AARP UNITED HEALTHCARE. I was told NOT to fill out the medical questions part when I got the actual paperwork! I would have had to lie on my husband's paperwork so I decided to go to another Plan BUT unfortunately kept the prescription drug plan with AARP UNITED HEALTH CARE!!! HUGE MISTAKE!!! Their prescription drug plan doesn't cover my medications or my husband's (even though we gave them a list of ALL MEDICATIONS). They lied!!! Help your seniors not to let them pay for other's lies!!!

I have been online talking to United Healthcare representative as well as their supervisors and I have been unable to get adequate Health Care away from home. I now have to drive back to where I live to get taken care of to be seen by a doctor without having to jump through hoops and get all sorts of referrals. Recommendations and in care facilities should be able to get look at for and that I should have been able to deal with where I am right now.

During open enrollment, I compared 19 plans. AARP/United stated they would cover all my meds. They did indicate that ** they limited coverage to 3 boxes per month all strengths. I called to confirm and joined. 1/2017, prior to first doctor appt, called to confirm. Was told yes, med would be covered. Surprise at pharmacy, only two boxes would be covered. My doctor tried to get an exception which was denied. Every phone call is a different lie. I was told Medicare limited the amount of meds dispensable as of 1/6/17. Called Medicare and they denied it.

My Primary Care doctor and I are extremely dissatisfied with the inefficient bureaucracy of this company. I tried for 2 months to order 5 medicines through OptumRx home delivery, was sent page after page of denial and approval at the same time for my medications and I finally received 3 medications way after my due date and needed to make a weekend emergency call to my Primary care doctor since I had completely run out of my blood pressure medication waiting and waiting for my mail order.

I was told this supplemental insurance would cover what Medicare doesn't pay, but this apparently wasn't true. I recently received two invoices for payments in 2016 that were adjusted for Medicare, and Medicare paid their 80%, but UHC paid $0.00. The amounts are not that much, and I am able to pay them, but considering what I paid in premiums for 2016, this is ridiculous. I have changed back to a Medicare Advantage plan where I know upfront what my co-pays are. And they are much less than what I paid in premiums for a so-called insurance plan that is useless. I wish I'd read the reviews before I bought into this.

I just signed up for this plan for the second time, after a year off; it was recommended to me by a United Healthcare rep. I have been trying to get my prescriptions for 4 days now, and have had to visit 3 pharmacies, all suck. It has been one long mess after the other, first one pharmacy didn't carry one of my drugs, which were all listed when I was looking for a new plan, ha! The next pharmacy said I had to call every months, 3 days before to remind them to order one of my drugs.

AARP/United Health care removed the silver sneakers exercise program from Michigan. They expect me to drive 50 miles to a YMCA to exercise. I guess I will just sit at home and wait for my body to fall apart, because they would rather I have surgeries that they pay for instead of trying to keep healthy. Poor decision makers. Always the bottom line not health of their customers, who pay high premiums.

THE WORST EXPERIENCE. I am a nurse practitioner, a Army Veteran, I have breast cancer, I have worked with insurance companies coding, billing, approval and denials and I am still unable to solve my premium problem with AARP/UHC. Being a Veteran with pharmacy coverage I did not need AARP/UHC Part D as I was getting my medications from the VA. According to the Part D guidelines, Veterans with pharmacy coverage can cancel Part D at any time during the year. October 11, 2016 I called and received an email from UnitedHealthcare_CustomerCare with instructions on how to disenroll from UHC Part C and below is how the email read:

I pray this was a isolated issue but am afraid it wasn't. I had one of the worst customer service experience in my life today when I called AARP or was it United Healthcare. I was in the process of calling in my prescription for my medicine, which in the past I have paid out of pocket. But, then I remember oh I have a prescription plan I won't have to come out of pocket the $65.00. Am excited now, so with my beautiful laminated member ID card and Welcome Letter in hand I called customer service. I wanted to confirm what I would be paying for my prescriptions. So I call give them all info they needed am waiting for a simple response.

All I needed when I called today is proof of the premiums that I am paying this company and it is a lot. The internet site is a joke and requires you make up a 51 character password and no matter what after 3 hours none of the passwords I made up worked at all. All technical support wanted to do is tell me that I was wrong and that they had a 1 character password I had to make up. It honestly was a 51 character password no matter what you used nothing at all worked. Customer Service and technical support would not print off how much my premiums were in the computer. I am sure this had to do with the HIPPA lawsuit that caused the entire HIPPA crap to be passed.

AARP Medicare does not care about clients even enough to supply information. I was contacted by AARP who assured me I needed their service. Didn't I want their delivery services for my drugs. I am disabled and moved to a different community from a large city to a rural community. I retired from civil service and am a part of the retiree union plan coincidentally through OptumRX. I thought both were necessary encouraged by the phone staff. I told one that it looked like the plans duplicated and the phone staff UnitedHealth/Medicare assured me this was not the case.

When I called to cancel my Medicare Supplemental health insurance, I was informed that I would not be able to receive a refund and that my policy will remain in effect until the end of the month. I asked to have my policy cancelled effective 8/03/16. I was told that was the law in the state where I live...NJ. Really??? That needs to be changed if true!

Address Verification (Shut Down my Account). I suddenly had my account shut down and got charged 359.00 for medicine that I have purchased for 60 dollars. I am forced to pay on Credit Card because Florida only lets you fill prescriptions on your last day of Medication. (**) None left to take. I called AARP and they would only resign me up as a new Applicant and rather than making good on the day before, they said they was going to refund my payment they previously accepted. Pissed OFF!!!

On June 16, 2016, OptumRx received a new prescription from my doctor for **. The prescription was processed and my credit card billed $90 on June 18, 2016 and an email confirmed shipping on that date. A USPS tracking number indicated that the medication was shipped from Kansas City, MO, June 20, 2016 (June 18), via first class mail. Repeated inquiries utilizing USPS tracking number indicates that the package was accepted by USPS June 20, Kansas City, MO. Out of medication, I telephoned and spoke with a supervisor at OptumRx June 25, who promised if the medication did not arrive June 25, I could call back and OptumRx would ensure that I received medication until the issue was resolved.

Sold United HealthCare AAPR supplemental with comments that ALL costs not covered by Medicare covered by Supplemental FALSE - my mom went directly to skilled nursing, under Dr orders, without a 3-day stay in a hospital, and Medicare and Supplemental denied payment. My mom is now out $12,000 plus having to pay nearly $300 a month in premiums vs. her previous Medicare Plan C health insurance at less than $40 a month. We have been ripped off. I would never recommend this insurance to anyone who is cost conscious.

The subject Medicare Rx plans can be viewed at https://pdp.aarpmedicareplans.com. I did a side by side comparison of the Preferred and Saver Plus plans and found that the Saver Plus plan is less expensive and offers more coverage than the Preferred plan. I spoke with several AARP representatives who confirmed that the lower cost Saver Plus plan is superior in cost and coverage to the Preferred plan. But, many seniors, including my 90 year old parents no longer have the mental capacity to conduct a cost analysis of the plans. Recently, I discovered that last year my parents switched to the Preferred plan because they assumed that the word "Preferred" meant that they would receive greater benefits. But in fact they are now spending more.

I have paid out personally close to $600.00 out of pocket. My plan has paid under $200.00. I pay approximately $1200.00 a year for insurance coverage plus more out of pocket for meds than my insurance company does. You are making money off of me and providing me with subrate care as far as medicine available to me at a reasonable price. I am angry and can't wait to get off this insurance policy and pray there is not more perpetrators like you to choose from. For more detailed information on the challenges put before me by your company I would appreciate a phone call as it would take up too much space allotted in your format and feel pretty sure it would not be read...

On 1/21/2016 I visited one of my doctors on a follow-up call after surgery. The doctor submitted an invoice to the insurance company for $79.00 and I paid my $59.00 co-payment. I have been billed several times from the doctor's billing team that I owe $27.00. I have call customer service five times about this issue and the billing team three times. I have been told that was "balance billing" and it was an illegal practice and not accepted. After 60 days I received a letter from the insurance company stating they had checked their records and they were correct.

Paying $158 a month. Hospital/ambulance, RX plan and Cigna dental/hearing/eye. The same day the money was withdrawn from my account. Was told all pharmacies take this insurance and I would only pay $10 for generic and $25 for name brand. I was told a packet of my coverages would be sent which I did not receive. I received only my cards. I figured I would just wait until I picked up my meds to find out exactly what they would cover. Picked up my script that cost $200. Only 5$ was paid! I called them and then they tell me I have to go to yourdiscountrx.com to find out where my medication at what pharmacy would be covered. Why wasn't this initially told to me???

The costs we ended up paying for our drugs were 175% higher than the prices they quoted me on a phone call. They suck you in with low monthly rates and charge you totally higher prices for the prescription than what they quoted. Bait and switch. Getting out as soon as possible. Also chucking their healthcare plan.

Letter came in Oct. My medication is not longer covered. They gave me two different ones I could take. 1 I was allergic to the other my Dr. gave me new prescription for. Jan. sent in new Prescription, paid 105 out of pocket. End of month Jan 31st, I am in the donut hole. They charged me in total almost 2300 for one prescription. Call them. OH. Had three other prescriptions totaling over 700? & now over 3,000. End Jan they said they never sent letter. I have copy of letter. Made phone calls for over 4 hrs.

Cost was $75 then appealed twice last year 92015 and cost was $2 (from Tier 4 to 1). This year (2016) I appealed and my physician appealed like we did in 2015 and they put the medication at Tier 3 because of some new rule to make more money. The cost is $35 instead of $2. I cannot change companies until the October 15 through December 7th enrollment period. As a result, I pay $68.60 a month to United Health Care and they charge me $35 for one medication per month and $2 to 10 for the other three medications I take. I will definitely be changing Rx coverage next year as United Health Care is only interested in making money and doesn't care about its clients!

My BIG mistake to go back to AARP Medicare Advantage this year. I don't have too many issues with the Part A & B side of the plan but then I haven't had enough general health issues to properly rate it. I do have BIG issues with Part D and this is why I left the plan for two years. I won't be back next year. Every effort is made to limit drugs and keep expenses down for senior citizens who have paid into the systems for decades and have earned the right to affordable health care. Drugs are moved to a higher class or eliminated for no apparent reason. Exceptions are denied because of no lower cost alternatives (which have not worked) when their own formulary shows the alternatives. It's all a sham and an effort to force the cost burden on senior citizens rather than just pay for health care.

Was awarded. I was given a new doctor and was told they were giving me a new card. Has been a month. I have called 5 times and they still have not got it right! United Health Care sucks! No one knows what they are doing! You want to call me, go ahead **! I hate the day I signed up with them.

In the last four months, AARP has messed with three of my medications. The latest has been one that I have taken three pills a day for over two years. Now they say they only allow two. Also, they have made this generic drug a 3 tier instead of a 2 tier. Now I am trying to get it approved as it has been denied. They are messing with my health and well being.

I have a similar problem to George from Phoenix below. I called the Medigap number given me by Medicare when I switched over during open enrollment, from BCBS of TN to original Medicare. I was given no real choice since Part F is administered by AARP UHC in Tennessee. Since then I have not been able to complete my application because despite three increasingly panic-stricken calls, they can't even get their act together enough to send me the forms I have to fill out.

I was given AARP when I became disabled. I am on 48 different medications. I have several auto-immune. They're trying to take away my brand and give me generic. I have tried all generics before the brand. I'm allergic to many fillers and generics due to my auto-immune rejecting them. Now I have to fight for my Norvasc, my Dulera, Denavir, Crestor, Movenpick. The list goes on and on because they're brand. I am over-insured and should I have Medicare A&B, Medicaid C&D, my own private insurance which is 1200 a month, they refused to pick anything up. When I had Medicaid and my private insurance I paid 0 for prescriptions. Now that I have a RP my insurance won't pick up anything and I have to pay for prescriptions $4 - $2 but a bad up times 48 a month and I'm only getting $524 a month minus 108 for insurance.

When I went to the hospital, my meds while there were not covered by the AARP Rx plan. Some of the meds were, but they refused to pay all of them. I do pay a high premium for this plan and this was very disappointing to me. I will not continue with this plan in the following renewal. I don't recommend it either since they refuse to cover hospital meds.

AARP sold its name to United Healthcare. United subdivides itself into sections that won't communicate with each other. After days of phone calls, my wife and I ended up with different coverages, exactly what we didn't want. We're overpaying by 85$/mo. The one time we needed it we were charged over $200 and given an Rx that isn't covered, a total failure. Wish I had never heard of them!

When I signed up for Social Security benefits back in 2003, Medicare was offered for free along with it. Fast forward to now where I have no job, no income and no money. I've only used my Medicare card once and that was over 4 years ago to get some pills from the doctor at the lowered agreement price (while it was still free). Now all of a sudden, I get a bill from them saying I owe $629.40 for "Hospital Insurance", "Medical Insurance", and "IRMAA". I have no money, no job, and no income. I have contacted my congressional representative to add this on the list, social security is saying I owe them money for to the things they never even paid me.

This mail order group is substandard. I have repeatedly called about my prescription medications that have been renewed by my provider and I have made an appointment after 2 failed requests "not received" by this group. Personally saw the requests send over, only once again being denied by OptumRx. No one cares about this issue until you reach a supervisor who contacts the office to get yet another renewal. Also, was denied a medicine I has an authorization for, was billed full amount, only to get a letter from AARP, saying that was incorrect, and would need to fill out 2 pages for refund. Forget it! Returned it all! AARP has NOT been an advocate for me either.

I buy my medicine through the AARP "Prescription Drug Plan" (Medicare part E) and the products are delivered by mail. My problem is with their cheap packaging. I can spend $1,500 on inhalers and I receive them looking like an Elephant sat on them. They know better.

Since acquiring AARP insured through UnitedHealthCare they have refused to fill half of my prescriptions leaving me to pay the entire amount sometimes as high as $350+ which I could not afford so it left me without the medication needed for my right hand when the tendon on my middle finger slipped off my knuckle leaving me with no relief except for pain pills which they seem to never mind filling. One prescription for $63 I fully purchased because I needed something for the pain. I can't just take any medication because of past history of bleeding ulcers. Today they finally filled a prescription leaving me with a co-pay of $133 and I broke down and paid because I have arthritis and my bones are deteriorating and this medicine is suppose to help reduce the rate.

I retired a few months ago and signed up with AARP Medicare because I had a very good experience with UnitedHealthcare before I retired. What a negative experience with AARP. Their website did not work reliably, so I could register myself but not my wife. I tried registration by telephone, I was told that if registration had failed once for technical reason it would always fail again (and it did). So I had to register by mailing paper forms. I finally got my wife registered a month later. Since then nothing but problem. My wife has still not received her membership card. I cannot sign in to their Website, getting a "500 Internal System Error". I have been hanging on the telephone for several hours for help to no avail. I am now in the process of figuring out how I can change to anything else, I don't see how the service could be worse.

The AARP Medicare Supplemental Insurance website cannot be relied upon. It is frequently out of service yielding only server errors when trying to sign in. Calling them about the problem yields no results. In fact they respond they are aware they have problems. Avoid this healthcare choice if at all possible. They are unreliable and exhibit no intentions of improving. Their only expertise seems to be advertising.

I take the generic drug for Imitrex, Sumatriptan Succinate for migraines. The cost in India for a 100 mg tab where it's manufactured by various companies if not purchased in bulk ie. Consumer prices is about $1 a pill. Here in the US the costs range from $14-$100 for nine tablets of 100mg, or $1.55 to $11.11 per tablet. The cost of Imitrex is about $250 per 9 tab pack. AARP's pharmacy partner Catamaran charges $100/9 tabs and if you add delivery it's over $200. That is highway robbery, I feel sorry for anyone who relies on this. I'm still waiting to make back my membership cost on any discount they have offered that I couldn't have received w/o that cost. I think it just must be a political lobby group, do not see a non-profit here.

When my husband retired First Energy told us if I wanted my insurance to continue we needed to change his to AARP Medigap plan. So we did. My husband is cared for by the VA doctors and hospital but is not one hundred percent. Medicare pays 9 dollars here, 5 dollars there. This leaves us with between 400-600 dollar co-pays monthly. UnitedHealthcare pays nothing. I call them to ask what can be done and they hang up on me. Just hang up. I explain that we are drowning and what do I need to do to get them to pick up the slack and they say Medicare is paying all that is allowed. Then they just hang up on me. AARP UnitedHealthcare and Humana drug prescriptions are rip-offs in my opinion...scams.

When I was initially enrolled in insurance, I was lied to and told I had dental insurance for false teeth. I was also lied to about other coverage to include eyeglasses and a fitness program at a local gym. I will be canceling my insurance with you when the time comes to change insurance companies. I am also informing everyone I know about your lies.

All of the last 5 prescriptions written by my doctors were so costly I could not purchase them. These are NOT INHERENTLY COSTLY MEDICATIONS! They are 'old' standbys that have been marked up so much, they are out of the reach of the average senior with AARP's 'best' Part D plan coverage. I have gone without and suffered the consequences. Like others who have written to Consumer Affairs, it is impossible to get to anyone who can or will help address your problem. I had Blue Shield last year. While their appeals were responded to, all in the negative, at least you felt they were making an attempt. AARP MAKES NO ATTEMPT TO ADDRESS THE COMPLAINT. THEY DON'T EVEN ANSWER THE PHONE! Last 5 Rx's called into Walgreens were never picked up due to prohibitive cost.

In 1995 mom turned 65 & acquired AARP Medicare. She has lived in the same home & never traveled since 1960. When she came into financial problems due to the death of her sister in 2006, they had raised us kids, split all 50/50 for over 40 years. Left alone bills were out of control! My husband had AARP Secure Horizons/UHC since 2007, major medical problems, surgeries, dr. visits & meds & never paid a dime except out of his SSA retirement check.

My husband and I recently relocated back to Fl from TN. Since he was previously with a United Healthcare Medicare Advantage plan, he contacted their agent to discuss re-enrollment options. He had reached the dreaded "donut hole" with BC/BS of TN in early February due to a very expensive medication. He repeatedly asked the United Healthcare agent if changing residences and plans would eliminate the donut hole problem and was assured changing to United Healthcare would do so. This was not true.

I just moved from one state to another - Tucson - and called their customer services to apply for the same medicare plan. A primary care physician was assigned. Later I checked out the physician - and was surprised to find that the physician was located in Mesa - 2 hours away. I called back - and this time they assigned a doctor that the first customer service person said was not taking new patients - and they said, definitely the doctor was accepting new patients. So after the call, I checked out the doctor. Oops - not a doctor - only a nurse practitioner. So I called a third time. This person said just wait until I get my card and then make the change. Period. However, I had done that in the other state - and found that I had to wait several weeks to a month for the change to take place before I could see my primary care physician. Seems to me I got 3 untrained agents. I consider their sales service has quality problems.

I am 67 years old. I signed up with AARP-Medicare provided United Health Care insurance when I became eligible at age 65. This is my 3rd year with UHC - the co-pay for a specialist in the first year was $30, 2nd year it became $35 and the 3rd year it is $50. UHC customer service is absolutely horrendous - they are ignorant about their own policies and for sure ignorant about what different medical procedures.

They are selling Seniors down the "TOILET".. They are the WORST Insurance you can get. You have to get pre approved for every Little test And they still wouldn't PAID.

I am scheduled for spine surgery because of my medical history of multiple embolisms and my lifetime with coumadin/warfarin therapy. It is necessary for me to be off warfarin and on lovenox injection prior to surgery and any other invasive procedure. I can't have a MRI due to a bard G2 IVC filter inserted in 2007. So my hematologist requested lovenox injection. My pharmacist informed me of the denial and that’s when we started the issue. I called United AARP Medicare and requested my denial letter. A very uninformed person told me it would come in the mail. I requested it be faxed directly to me or to my hematologist - she refused, citing HIPAA. I am a nurse and know HIPAA and my doctor has a right to that letter asap... it has been refused.

I recently became the trustee for my aunt who turned age 90 in January. I have thus far spent two hours on the telephone with AARP Medicare Plan with United Health Care in order to get her Provider Network switched. First problem: their standard customer service line thinks I'm a "Provider", thereby sending me to their "inbound call center". This has thus far happened THREE times just today -- Wednesday, March 25, 2015. Second problem: there is no way to reach this company online. I actually registered my aunt on the website, and then tried the "contact us" option, but that only gives me phone numbers.

Since Etodolac ER, which is a generic drug, went from $24 for 90 pills, to 196.43 for 90 pills. I guess I will have to switch to another drug. For some reason it was switched from Tier 2 up to Tier 3. This seems like a greedy decision since they know I have been on this drug for many years as I have arthritis. I did not get my pills and will ask my Dr. to switch me to another medication. I will be looking for a new medical plan in the fall.

They left me with several outstanding bills that they were supposed to pay. Now I have hospitals and doctors sending me bills that were supposed to be handled after I paid my copay. I will consider cancelling my AARP membership because they still highly recommend this company.

I have received 2 AARP Medicare Complete cards 3 times in a row now. I have spent many hours trying to correct this to no avail. Today, March 3, 2015, I tried to call again to correct this and to ask about benefits for an upcoming surgery. (I had tried to call before this but had to hang up after being on hold for over half an hour.) In addition to being on hold again for over a half hour, I was switched 4 different times from department to department with each representative insisting that he/she could not handle this matter. I finally tried to contact a complaint department but was connected to the appeals department, who -- guess what? -- told me I had the wrong department. That rep. told me I had to call customer service, which is the department I had a complaint about. Sorry, but this is all crazy-making. What good is a customer service department that customers cannot get hold of and who doesn't help anyone in any way?

I am disabled due to a work injury in 2004. I live in New York and have had AARP Supplemental Insurance for many years. Recently I went to my physician for my semi-annual check-up. He advised me that my HDL cholesterol was low for several visits. His advise was to exercise to get my HDL up, as this is really the only way to accomplish this.

Looks like most of the complaints here are about AARP MedicareRX customer service. The AARP UnitedHealthCare plan is good (for the money). My experience indicates that they have two types of customer service representatives, those without a clue and those who simply lie to you. Since they are a call center (that may or may not be a third-party call center) that is not surprising. My recommendation: Never, ever believe what they tell you!!! Oh, and their online pharmacy is even worse than their customer non-service. This may be where the clueless customer service losers go if they can't cut it.

My Mom and Dad are both in their 70th. They just received a late notice on paying a bill they did not know they had. Neither got a notice telling them they would now be paying a Fee. Now they have no time to change Plans. Is AARP helping Seniors?

I have your prescription plan. My doctor has been trying to get me on certain medicines for my diabetes, and when I go to the pharmacy to get it, they tell me I owe $320.00 dollars to meet my deductible. Are you people crazy? I am a senior, I cannot afford that. You advertise you have such good plans. Not true. I will be cancelling my Supplement with you people soon. Going with another co. who is cheaper and has no deductible. Sad part is, I have to stay with you till Oct.

After 9 years of subscribing to the AARP prescription plan the company has canceled the coverage of Rita and Lawrence **, Pennsylvania residents. The couple endured 6 weeks of phone calls with explanations from AARP losing the checks, accidentally putting them in a pile that was not processed, throwing them away and more. In the end they are accusing the couple of never mailing the payments and flat out refusing to make the situation right. This company cares nothing about its members. One or more of their own employees made an error and they cannot accept the responsibility. Instead they would rather leave an almost 80 year old couple with no insurance and the inability to pay more than 800 per month for prescriptions. This company is a disgrace to senior citizens.

I, first year ago, went with AARP as I was a member at one time and the ratings for part D were good for paying claims and Customer Service! However, THE LAST 2 YEARS they dropped A COUPLE OF MY MOST NEEDED MEDICINES EVEN THOUGH ONE WAS CHEAP AND ALL GENERIC! THEN they REFUSED TO FOLLOW THE HAND BOOKS PROCEDURES TO APPLY TO GET THE DRUGS CONSIDERED FOR GETTING AT THE NEW TIER AMOUNT!

I had an issue with the price of a medication so I tried to contact my insurance using the # on my insurance card. I was on hold for 1 hour 3 min before i got angry and hung up. The next day i called again and was finally able to speak with a rep, Leslie. I explained my situation and she said that the pharmacy had clearly overcharged me. That was as far as I got. After repeatedly being put on hold, she said she was talking to the pharmacy, and then she picked up the line and hung up on me. I have not been able to get anyone to answer my phone calls. I have spoke to the pharmacy and they, of course, state that they charged me correctly. As I write this I am still on hold with AARP Medicare complete by United Health care.

In November 2014 I had an MRI on my lower spine. My primary physician determined that I needed to see a specialist. The appointment was scheduled for February 3rd 2014. My plan required a referral which was accomplished finally with some difficulty. On January 29th 2014 I received a call from the specialist office to say that the referral had expired 1/1/2015. I contacted AARP UnitedHealthcare and was informed that the referral couldn't get accomplished because my primary physician's name was not on my AARP UnitedHealthcare card. I talked with 3 different customer service representatives.

We have insurance, why are we paying almost $400.00 a night for hospital stays. Really! And prescription drugs are crazy. How is it you pay $8.00 last year and this year you pay $95.00. What's wrong with this picture. We are retired and have limited incomes. Hello. And AARP is backing this insurance, maybe you people need to take another look. Oh I forgot to mention surgery had to be put off because they wouldn't o.k. it in a timely manner. Looking for a better insurance next year.

I have been dealing with this problem for over 2 years. When I signed up for AARP Medicare Supplement Plan F, I signed up with an agent that messed up me sign on date. Dec 11, 2011, was the last date to sign up for supplement insurance. The agent signed me up and said the payments would start in January 2012. Somehow she mess up and put the date as starting in December (which was not legal). I have called so many times and they reassured me that it is taken care of. Well in January United Healthcare took an UNAUTHORIZED deduction from my bank account. The person informed me that it would take 4 weeks to get this refund back. No refund has been issued and it has been 4 weeks.

After initially being told that a prescription that I had been taking for my ALS was not covered, I called and a pre-authorization is required. I'm okay with that. I am not OK with the fact that it cost $80 at Walmart and $95 at my local pharmacy. So when I complained that I'm being forced to do business with a retailer I prefer not to use, they said there was nothing that they could do that Walmart is a preferred retailer. So I'm being told who I need to give my business to. UNFAIR business practice.

Complaint #1: Initial claim for glasses following cataract surgery denied stating no receipt enclosed. Receipt was enclosed and noted as such in letter accompanying claim. UHC then stated claim sent to wrong address but instructed me to send copy of receipt and letter to same address. Copy of receipt and letter mailed again on Nov 24. No reply to date. Now on hold with customer service for one hour, twenty-five minutes and counting. Is this really acceptable customer service, UHC?

I waited on hold for 3 HOURS & 45 MINUTES and my call was NEVER ANSWERED!!! Their irritating music message kept telling me they were helping other customers. They never helped me and I will NEVER USE THEIR SERVICES AGAIN! Glad I'm now with Premera Blue Cross.

We received our bills from AARP Medicare Complete in December. My husband received his first & got the check in the mail on Dec 19, 2014. I got mine a few days later & it was put the check in the mail on Dec 21, 2014. Mine was credited on Jan 12, 2015 but his hasn't been cashed. We've sat on the phones for a total of 4 hours & they never answered. We paid for the whole year, $348. Now they have sent him a bill for Jan & Feb. We don't know what to do since we can't even get in to talk to them. I hope you can help.

UnitedHealthcare was very good. When AARP took over, quality of care started to go downhill. Then the co-pays went up. If you wanted to choose a doctor, it would cost you $50. But the choice of doctors started to dwindle. They fired a large amount of doctors. We were told they got rid of bad doctors. They lied. They actually got rid of the good ones. There probably was a few bad ones. I started looking up doctors online. I was appalled. It's known that Florida has the worst doctors. Well the choices this insurance allows you to go to are (if you could grade them A-F), C doctors at best. I'm afraid to get healthcare. I could die. And I almost did.... I switched to Humana and they have the same problem. Would you like this for your mom and dad? How about your grandparents? Something needs to be done before we see our seniors' DEATHS increase from negligence!!

I have been set up with 2 doctors. The first doctor no longer was in my state and the phone number they first gave me to contact doctor was a fax number. I called back to get new doctor assigned and the phone number given was a fax number. Called them again after having to wait each time I call over 50 minutes and again given a wrong number to doctor...was a person's voicemail! Told gentleman who took call how unhappy I was so he said he would call the number to make sure it's correct number..put me on hold and was disconnected. He never came back on line to talk to me. I changed from a Humana Healthcare and NEVER had any problems with anything with them..and intend to change back to Humana as soon as I can! Wish I would have checked the reviews of AARP before I changed..horrible ratings I see! I would not recommend them to anyone!

For the past two years I have been purchasing ** for an 8.00 copay from Medicare Complete from AARP. Now that I have turned 70, my copays have skyrocketed. I take ** to relax the nerve in my throat so that I can swallow. I have dysphagia left behind from neck surgery I had 10 years ago to repair a herniated disk in my neck. The surgeon damaged the nerve in my neck making it almost impossible for me to swallow. My doctor at the time put me on ** 1 mg taken as needed to relax the esophagus so that I could swallow. I do not take this medicine for anxiety, which is the primary use of it. Now I find that Medicare Complete will be charging me $95.00 a month for a 30-day supply instead of the standard $8.00 copay.

I feel sorry for anyone that is connected to AARP in any way; but, especially for those that have fallen for their United Health Care Plan. I've been with the plan for over 5 years. In Dec. I received a monthly bill for $29 per month due each month in 2015. I had never paid extra for my plan before. The billing was dated 12/07/14. I opened the bill some 3-4 days later. Does that date mean anything to you? It's the cut off date to change your policy. (This increase was "news" to me.) I have contacted anyone and everyone I can think of, to complain about this "new" policy. I have never had to pay a monthly bill (out of pocket) before.

General statement to all insurers: I moved from NEW Hampshire (155.00) monthly for supplemental INS to Maine (122.00) MONTHLY to Florida (384.00 monthly). A pleasant surprise when I was told by a representative that premiums varied SLIGHTLY. Having become a Florida resident will cost me thousand, I understand after several calls that the state sets rates but why be discriminatory on disabled people. Do I move out of state or can the state take action? Concerned and unfair. Please note this is a statewide problem but certainly would have been nice if told upfront. 300% increase - unacceptable.

I wanted to add a comment to a review but had to jump through all the sign-up hoops to do so. I am 100% disabled due to kidney failure. I'm on regular Medicare & a fixed income. The 20% Medicare doesn't cover is sometimes overwhelming as I'm sure most of you know. I could have gotten an "Advantage Plan" but it was entirely too cost-prohibitive so I've been waffling over one of these so-called "supplemental" plans.

My Wife signed up for a Medicare Advantage Plan that was supposed to include prescription coverage. She did not need to use the prescription benefit until this month. The claim was denied. We called customer service & had to wait on hold for 25 minutes. We were told that her plan did not include prescription coverage. We do not know how that happened. We asked to change the plan to one that had benefits. We were hung up on. We called back 2 days later. Again we on hold for 25 minutes before being connected to a representative. The rep constantly put us on hold to research our questions. After about an hour we were told that a form would be mailed to us. However there was no assurance that anything could be done. We will be calling the social security administration. We will also be making a formal complaint with the NJ Department of Banking & Insurance.

I left my old insurance with CDPHP to sign up with AARP Medicare completed because their sales agent told me that with their insurance I was going to get a good health coverage and a partial vision and dental coverage. But when I read their insurance guide they sent me, I found out they where lying to me. I contacted their customer services and asked them about the matter, and I was told that to get any dental coverage, I would have to buy a dental insurance premium that would cost me 37 dollars a month, and that the only vision coverage I will get is one visit to an eye doctor every year for a glaucoma exam. I got this insurance because was recommended to me and my wife on the Medicare.gov website. I just don't understand, why they will recommend it without first checking if what AARP is offering is true or not.

Called twice today, on hold over 2 hours. Tried computer system, they says I was registered but when I gave them my email address, they said I DID not exist.

I first became aware of a rate increase by notification after the enrollment period was over. I am not aware that I received any early notice.

I just read on this site that the same thing happened to someone named Desmond in Dry Ridge, Kentucky back in October and it just happened to me in Graniteville, SC. Something needs to be done about this. AARP will cancel your part d insurance and claim they needed to verify your address because there is a question about your address and you may no longer live in the coverage area. I have lived on the same street since 1996. I spoke to 5 different people today and got nowhere. I even told them that I found out they had cancelled my insurance on November 30th, 2014 when I went to pick up seizure medication on 12/9/2014.

This sorry excuse for medical coverage decided to change my primary care doctor in the middle of my plan year. They refused to let me see my doctor that I have been with for YEARS and assigned me to a doctor that is no longer allowed to practice medicine. When I became ill in October, they gave me a 2-week runaround and finally allowed me to see another doctor that did not help me. Consequently, I am now in the hospital very sick! I would give this company 0 stars if I could. Do yourself a favor and pick ANY other plan.

My cardiologist, primary Dr, Wt. management Dr have diagnosed me as having metabolic syndrome X (Excessive weight gain, abnormal blood fats, distended stomach, elevated triglycerides & blood sugar levels, hypertension, Low HDL, Elevated LDL, obesity, exhaustion after meals, insulin resistance, inability to process dietary carbohydrates & sugars, glucose intolerance & pre-diabetes). My 3 doctors have all recommended strongly the Scripps weight management clinic in San Diego Ca. for wt. loss. And Scripps Health Plan Services also approved this service. I attended the clinic for 3 years at a cost of approximately $2,800. Participation in Dr **'s wt. management clinic was approved by my AARP Medicare complete insurance, Scripps Hospital & 3 doctors. When I applied for reimbursement in 2012, 2013 & 2014 (4 Times) AARP Medicare complete medical claims ignored my certified letters.

Here is what I wrote to AARP: I called and spoke to one of your not so nice reps. I wanted to know about the costs of the Medicare supplement Plans for 2015. (you included the Apr to Dec 2014 $ in the mailer you sent which is not being truthful like all the other plans that are advertising for our dollars). Since he would not give any info without our AARP member number, and therefore would not disclose any $ info so we might make an intelligent decision as to purchase, I am no longer willing to spend any more money to an outfit that treats anyone (member or not) like a 4th class citizen. Myself and my spouse are not going to re-join AARP and thereby will not have to deal with such representatives. You need to listen to what your people are saying and send information that is current. -- An unhappy and annoyed 71 year old.

When you have a SUPPLEMENT plan F, it pays after Medicare pays and only after Medicare pays. One complaint is that they take the payment out of Social Security and they still have to pay co-pays. No you don't if you have a Supplement. You pay Medicare Part B to the government and that comes out of your Social Security check. Then you have to pay a premium each month to the Supplement carrier because you bought the Supplement. But in most cases, when you go to the doctor, you pay nothing else no matter how high the bill is. Now you may have chosen a different plan letter because the premium was cheaper but the trade off of a cheaper premium is you have to pay MORE in medical costs. You need to get with a PROFESSIONAL INDEPENDENT AGENT to explain to you how this works and see if there is a better plan that fits you. With AARP, if you want to change Supplement plans, you can do so once a month without having to go through underwriting so you can get better coverage.

They terminated my coverage for no reason, went to pick up my medication at pharmacy and was told I have no Insurance. Called them and spoke to over 12 people for 7 hours in 2 days. I was told they mailed me a letter (I did not receive it) and that I live in another state. I do not live in another state, have been at the same address for 8 years and the same State for 30 years, Have all my mailings from AARP monthly statements. They claim they have a different address on file in Florida. I live in Kentucky, More or less called me a liar. Representatives said this was wrong but when they go back to the external dept. this person is not reinstating my policy, says I live in Florida!

Why do they Advertise that AARP will cover what Medicare won't pay. And yet I always have a balance to pay because they won't pay the balance off. Does this make sense to you. The only thing left for me to do is to pick up another Supplemental Ins to pay that balance off. WHY? WHY? do they do that to us Seniors. My book that is false advertising. Also, I checked on cell phone they advertise for $10 a month. I checked with Sears, and they told me that that was a come on in order to get people to take the $15 dollar a month plan to get more minutes. Problem #3 why do I have to pay AARP an additional $8 or standing amount, for prescriptions when Medicare amount comes out of our Soc Sec.+ paying extra to them. And then there is all of those Co-pays to the Doctors + the remaining balance that I have to pay. Unfair, Unfair. Thank you. Answer when you can.

After being with United Healthcare, through AARP - Secure Horizons, Plan 1 since 2008, I thought I might renew with plan 2. Seemed a lot like Plan 1. Covered most everything, but they carefully kept me in the plan 1 while they changed the coverages. I go to my cardiologist and they say they should do a cardiac stress test. I've done this 3 times before, same doctor same place and never paid a co-pay (now known as "your share"). With a bill for $111.07 unmentioned previously, I now owe them on this. Very unfair and in my mind, underhanded. Called AARP and got the royal runaround, ending with call United Health Care. Tell me did they really give their CEO $49 million? Doesn't seem fair. In fact it isn't fair. I'm going somewhere else. Good luck you guys.

I noticed that they were charging more than the plan 20% co-pay for services. Contacted customer service 4 times with the same result, they will get back to me. No supervisor available, no email contact available. Complained through the AARP member advantage website and received a receipt acknowledgement but no further response. Called that number, was told not their dept & finally ended back at the www.myAARPMedicare.com customer service phone line. There is apparently no way of contacting anyone at AARP with the authority to investigate or follow up this kind of an issue. Still waiting for an answer.

I left my job mid-July and lost all insurance coverage on 8/1/2014. United healthcare still had Anthem as primary. The rep kept telling me I was not allowed to go to CVS... nonsense!!!! I finally paid full price and left. Their employees need training.

In July of this year, I was told my Dr. was no longer in network. A week later, the Hospital was to be no longer in network. I am a type 1 diabetic with complications and have been part of a team for over 20 years. The Doctors were told within the last 7 days of AARP's decision to drop Boston Medical Center as an approved provider. If I had known this, I would go to classic Medicare. I'd pay less and get harassed a whole lot less. United Health care is about helping to care for healthy people (formerly known as HCHP). If you any complications other than age, steer clear of these criminals. A contract is not at will, especially when it comes to your life.

After I received a Co-pay bill for $412.00 for one Test ... I contacted AARP and asked why am I paying for 20% of this Test when I am paying $142.00 a month for MEDICARE COMPLETE Supplement ... I was told I am not paying for a Supplement but a Medicare Plan with Prescription coverage. I am already paying Medicare and Medicare RX coverage is $45.00 a month extra ... so why would I have signed up for 80% coverage same as Medicare and pay $142.00 for a $45.00 Drug Plan coverage?

I have AARP medicare complete by United Health Care. I am a senior 82. United healthcare sent a letter to me that as of Sept. 1st 2014 they are dropping my heart Dr., my eye Dr., my wife's cardiologist and bone Dr. Also many other doctors in the Kansas and Missouri area. When I called and asked why the answer was we want doctors we can work with. My question for them is why in the middle of the year when we can't enroll in a new plan. Then they have the nerve to call us to pick new doctor and don't have a list of available doctors. I would like to know why AARP endorses them.

I had an antibiotic to pick up. The cost was 45.05. I paid 45.00, the cheap ** paid .05 cents. I've paid more on my meds than my insurance has. It is just a repeating cycle. It's my fault. I didn't check into other policies and I ran out of time. NO ONE SHOULD EVER USE AARP UNITED HEALTH CARE. PERIOD. ANYTHING IS BETTER THAN THIS POLICY.

Does anyone really believe that their cost increased this much? I can buy the same drug at the same pharmacy without insurance for $42.00. My friend buys exact same drug through Humana for $18.34 at same pharmacy at same time. Keep in mind that this is a tier 3 drug so me and my friend pay all cost up to $45.00. There is no excuse for this overcharging and you can't get a straight answer other than your insurance dictates what you pay. This is purely greed driven.

For not the first time, I have contacted a physician listed on the online coverage list. You would think an online list would be somewhat up-to-date. I was told that the doctor did not accept this coverage and that they were aware that he appeared on the listing, but had been unsuccessful in getting it removed. I have had two doctors try to refer me to specialists only to find they are not in network. It appears that physicians are leaving this network in significant numbers.

I signed up for AARP'S Medicare complete for the dental plan only. I have coverage for medical at Kaiser here in the Roseville area of northern California. I found out after signing that the dental had a 500.00 deductible and a 1000 dollar cap on the coverage yearly, basically worthless, so I dropped them at the end of the year. I receive a bill for 37.50 for part D coverage they say wasn't taken out of my social security in August of 2013. I was told by my AARP or United health care handler or their rep that signed me up that nothing would come out of my pocket, ever, it would be taken out of my social security. He by the way still says that I don't owe them any money.

Last Nov 2013 I had my left shoulder replaced, right done in 2009. The copay for both has been $100. Left knee scheduled for April 2014. Four days before procedure hospital called and informed me insurance co copay had increased, as of Jan 2014, to $800. I thought AARP is supposed to be on the senior or retired people's side. In doing more research AARP has endorsed Obamacare. Where is the protection in that? Obamacare has put its cost overruns back on the seniors that have paid into Medicare all their working days. Seniors, beware AARP Medicare complete United Health Care is not the way to go. Check into something else.

According to AARP Med. Plan, my total drug cost for a year using Mail Order Pharmacy would be $862.24. From January thru the end of the year, it is now costing me $1501, if there are no additional adjustments. I will be paying $300. Over the quote was given. I've exhausted every avenue. From the company, AARP recommended the Mail Order Pharmacy (they must be receiving something) which is as much as any pharmacy, and last Medicare. NO ONE WAS ABLE TO HELP ME. I place an order with the mail order pharmacy. Never received. Did not rec the med.

I applied for the AARP Medicare drug plan in 2009. I got off SSA disability in 2011. I got Medicare Part A for seven years when I went back to work. I do not have Medicare B, C, D. Sadly, I went back on disability in 2013. AARP sent me a bill for over $1000, for drug coverage that I am not eligible to receive. AARP is sending my bill to a collection agency, if not paid by 5/1. I have a traumatic brain injury and I misunderstand simple stuff. IMO this is fraud: charging me for a service that not apply to me. AARP received their last payment in 2010 - how can they keep charging me? Additionally, SSA said to call Medicare. Medicare said to call AARP. I just spoke to AARP and I am livid.

I had this policy since 2010. All was well until 2013. Nearly all pharmacies became "non-preferred", meaning you will not receive any discounted price. In order to receive a discount, you need to go to a preferred pharmacy. Neither my local pharmacy nor United Healthcare informed me of the change of status. I noticed the higher cost and called UH. Recently, I called a preferred pharmacy to see how much less my Rx would be. Are you ready? I would save $1.00. Drive 30 miles round trip for one dollar! So, I pay a $40.00 monthly premium for NOTHING! I SAVE NOTHING! Many of us rely on AARP, as a "nonprofit" to help guide us so that we can make good decisions. We pay for memberships to be taken for a ride. I hope that we can self-educate and share the information to help each other. We cannot rely on these scams. Please, do some homework. Save your membership fee. When renewal time comes up in the fall, run, don't walk, away from AARP and United Healthcare! Good luck!

I am no closer at finding a solution to my health care problem than I was two weeks ago. I guess you need to be an insurance hustled in order to figure out A thru L. Not enough plain and simple language. I assume I'll just be another person left by the wayside because of technobabble.

According to AARPMedicarePlan.com, my total drug costs for the year will be $4967.53. After spending $1359.47 for the first month's supply, the February refills will cost $1827.30. And this is at the discounted mail order pharmacy!?!! At this rate, by March I will have exceeded my estimated annual total. The individual drug costs listed on the site vs. what is being charged at the recommended mail order pharmacy (supposedly the cheapest outlet!):

After paying into the Social Security system for over 65-years, I just discovered that AARP Medicare Complete is complete nonsense, certainly in terms of dental care. I just called my rep to discover that they only cover getting your teeth CLEANED. So if you get hit by hand grenade, they will replace your entire JAW. But they won't even pay for one, single filling!!! May I suggest to these insurance people that your TEETH actually do constitute part of your general health?? As I descending into the abyss of non-answers from the supervisor I was talking with, I learned that AARP doesn't even OFFER a dental plan that will cover something as benign and minimal as getting a cavity filled. "You have to get your OWN dental insurance for that, sir," he replied. Swell. AARP Complete will pay for you to get brain surgery, but there's not enough money in their coffers to fill a single cavity in your head. My advice? IF YOU SIGN UP WITH AARP ADVANTAGE, JUST MAKE SURE YOU NEVER GET A CAVITY. Unreal.

I never received an announcement of AARP's Rx medicare rate increase through United Health Care for 2014 only to find my automatic draft for January increased by 70%. Now I am stuck with it for another year. I would have shopped around had I known before open enrollment ended. Do I have legal recourse?

My mother was put in the hospital in November of 2013. She was in the hospital for over a month. With the medical bills that accumulated her insurance itself became secondary at that point. She received a letter/bill from AARP Medicare RX Plan United Health Care for $1157.80. My sister tried calling to find out how she could reinstall mom in the Part D (again the only part she had with them). She was told (despite our mother not able to speak on her own behalf) that they could not tell her anything (she is the one that takes care of all of our mother's issues - doctors, medications, appointments, bills). She was told that despite her paying for our mother that the bill she received needed to be paid and she (mom) could not get any coverage until the next enrollment period. This was a lie.

I had a choice between 2 plans, I asked more than 6 times for a provider directory by telephone for a complete list starting in early October for a directory in ENGLISH. They told me you can only receive those if you sign up. Then a complete provider directory in SPANISH showed up in PDF version on their enrollment website in the latter part of October - so I asked for a PDF version in ENGLISH. They could not do it so I filed a Medicare.gov website complaint on 11/6/2013. Never received a directory, they claimed it was because they didn't have a physical address even though I provided both my PO Box address and subsequent physical address to them. On 12/6/2013 they finally provided a PDF version of the provider directory. But they managed to send a bill for the January bill to my PO Box - when it benefits them they can deliver.

My grandmother has severe Alzheimer’s and cannot conduct business on her own. She is 95 years old. I am her POA and have made health care decisions for her since back in 2010. We went with AARP Medicare Complete over two years ago. Now the sign up period is back. I am having a hard time getting any one to talk to me. I have resent my POA. They said they lost it. Now they say it isn't good enough, that they want a letter from her treating doctor that she cannot do her own management. This was done and sent to them back 10/30/13 at 8:38 a.m. Now they say they cannot find that.

United Health will not tell me what my 2014 new monthly premium is going to be. It is now 10/30/13 and I need to make a decision of whether to stay with the supplemental plan to join a Medicare Advantage plan. So long as I do not know what my monthly premium cost is going to be, I cannot make an intelligent decision to stay with United or go with a different plan. I have called United three times since the first of October and they will not even give me a "date" as to when I will receive the information I need. I have tried to speak/file complaint with Medicare, but cannot get through the "menu" phases. Help!!!

After all the negative stories, now I'm very afraid for my husband. We lost our insurance from a large provider I had worked for. We were given a monthly stipend to pay for our supplemental insurance to Medicare. A big insurance exchange handled my husband's insurance and signed him up with AARP UHC for $142.45/mo which is a Medigap plan. I myself knew when you lose your medical insurance, you can buy your own yourself. So I found Health Net Ruby Select which is in my county and pay zero premium, although I do pay my Part B. We had the insurance since 7/1/13.

I joined the AARP plan for 2013 and am SO dissatisfied with the confusing runaround I am getting. My primary physician who is the only Dr. I am permitted to see is uninsured. Now he makes a referral for me and no one can tell me when it might be approved. After 6 phone calls and each CS rep giving me differing information, I still do not have a confirmation of even receiving a request for this referral. The CS rep, Maribel, the last one I called, blames my Dr. and says I should not be annoyed with my insurer. But the Dr. sent over the referral and previous calls to verify receipt gave me the following responses: it can take 24-48 hours to get approval. I am advised to call back each day to see if it has been approved. Each time the CS rep says they are accessing computer records and nothing is showing up.

I was dropped from my physician claiming that he no longer will accept AARP United Healthcare supplement nor Medicare. He had not been paid in over a year and AARP did not explain that he had to submit the bills to Medicare first. They just kept denying my claims (his billing). A year later, I was notified that a bill was not paid. I called them and they then explained that bills were not submitted correctly so they did not forward them to Medicare nor notify doctor or me until a year later. I lost a great doctor and sorry I ever took the supplement. I am paying 155 dollars in addition to medicare costs for a policy that covers nothing.

The day after Mitt Romney's gaff, (about 47% he wasn't interested in campaigning to reach because they paid no taxes) I called United HealthCare/AARP to inquire whether they contributed to Mitt Romney's campaign. I indicated "Valdesarten," a blood pressure medication, was supposed to drop in price according to Wal-mart's advertising, and I wanted to know why there was a shortage of the drug now that the price was dropped and the drug was not available. I was paying $178 for the monthly drug.

I am being accurate and fair. I have had AARP Medicare Supp since January. I am very dissatisfied to be blunt. They never send me EOBs and I have about 5-7 unpaid claims waiting for me to work on myself. Before this plan, I had Anthem which was a thousand times better. AARP had me call Medicare instead of them taking care of it. Now they say I did not pay April even though I paid online on April 5th. Of course, I again have to copy the bank statement and mail or fax it to them. I wonder what they are doing for $127 per month - Medicare is footing the bill for all and they are doing nothing. AARP is going to kill me for sure. Do not enroll in any of their plans.

OptumHealth RRA handles Unilever's retiree's benefit. I was mistakenly removed from that list in Aug. 2012 and till 3-28 13 and 17 phone calls. That mistake was corrected (thanks to Christine ** of UHC), but I'm still trying to get my wife reinstated and they admit that was a mistake too. And so AARP UHC is sending me a letter showing my wife has had continuous enrollment for over two years without a disruption then I'm to fax that letter to OptumHealth. So since 9-27-12 to 5-4-13 and after 20 phone calls, I keep trying to resolve this issue. I have never had a cross word with any customer rep they've been polite as have I, but I would love to get this resolved. What would you do? Why can't one rep be assigned to our file number and deal with the same rep all the time?

I made a huge mistake by choosing AARP's United Health Part D Enhanced Prescription Plan for 2013. There isn't much of an enhancement in this plan. In fact, I am paying much more for each prescription. The preferred pharmacy never seems to have my prescriptions filled when I go to pick them up, so I have to use the non preferred pharmacy down the street to get the prescriptions and pay $30 to $50 higher. (This is even though the preferred pharmacy had the request for the prescriptions several days earlier and said they could fill them.) I never received a followup call that the preferred pharmacy could not fill these prescriptions.

This plan, AARP Medicare Complete, has been my worst nightmare. My wife and I were using Universal Health Care and we decided to change to this plan, one big mistake this was. We had our doctor send in all new prescriptions to Optum RX. One prescription my wife had sent in was Dicyclomine. We waited for this to be delivered for 2 weeks and decided that we would go online and check it out. It showed that the order was received but stated, "Contact customer service." There was a contact number listed, so I called and asked them what was going on with this prescription. They told me that this prescription requires a prior authorization and my doctor needs to fill out a prior authorization form and he needs to call and get the forms. I asked them how the doctor was supposed to know if they didn't let him know. They had no answer for this.

United HealthCare and Optimum Rx are collectively and effectively blocking their insured patients from getting legitimate and prescribed medical supplies under Part B Medicare plans. In Jan. of 2013, I contacted AARP Supplemental Plan F (my insurance plan) to get my diabetic testing supplies mailed to me. The call went to United HealthCare, the plan insurer, who then told me to call their contracted fulfillment center, Optimum RX. I called Optimum Rx, gave them all of the information they needed and was told my supplies would take 15 to 20 days.

I purchased the Medicare part D supplement drug coverage plan a year ago last January. The cost savings by having my prescriptions filled using the mail order pharmacy was substantial (or so I thought), and worked well the first time. A 90-day supply was required to participate in the savings on co-pay charges. The second order had delay problems, and the pharmacy (OptumRx) did not have the ability to communicate with me the customer. The orders and renewals are drastically worse each time. Since the first order, nothing has been right or on time. AARP/United Healthcare is the perfect Medicare Part D insurance if you want to run completely out of medication, spend six to eight hours on the phone each month, and experience apologies and excuses.

I changed companies and thought I was doing the right thing with this company. I had to have my doctor call in my prescriptions for the new year. When I received them, I found out that one of my medicines is not covered and they charged me for this. My old company charged $8.00 a month. I spent almost an hour on the phone talking to 3 different departments and they did not appear to be very knowledgeable (different ideas and answers from the previous department). Maybe someone could have called me about this. I am really sorry I changed my Medicare insurance. Now, I am stuck for the rest of the year and who knows what other surprises there will be. Go with a small company - they have great customer service and always give you the correct answer; they want your business. AARP United Health Care Complete seems to be more expensive. OptumRx is slow and sends things out incomplete; then, another package comes, and when you call about a prescription, they tell you it is on back order, which I was not told about until I called; by then, I am getting low on meds. I should have not changed companies.

AARP United Healthcare RX Preferred Plan D - When I first enrolled in this plan, I paid the regular rate and found out later that I qualified for "extra help" with the premium/prescriptions. UHC erroneously billed me twice on one month for the full premium and the lower premium. I paid the correct lower premium as advised by Medicare/Social Security. Two years later, I received a threatening letter from UHC for a small amount, with no supporting documentation as to what it was or where it originated, as I had paid all premiums on a timely basis. On writing a letter disputing the charge, UHC sent me a form letter demanding payment with a schedule of billed/paid on the back. The incorrect amount was shown as billed with a short pay. UHC will not admit their error and are threatening once again to send me to Collections. Since it is a small amount and in order to make them go away (I have since changed to a better/less expensive plan), I'll pay it just to end the harassment.

In Dec. 2012, AARP Medicare dba United Health reviewed my entire Rx profile provided by CVS. "AARP is the best plan for you. After review we (AARP) will cover all your present meds! That is 100% of your present medications, at a cheaper rate to you in 2013." They refused the very next month, on Jan. 1, 2013; they are refusing **, injectables, and 2 other meds. They deliberately lied and breached the contract promise, one month after promising to fill the same meds of 2012 in 2013! They lied to get the contract. Now I can't use left arm, I have no **. If you call, they could not care less!

My mother, who wishes to change her supplemental medical insurance through AARP, has been on the phone waiting for a representative to answer for one hour. She was disconnected! For the second time she is on the phone waiting for a representative. She has been waiting thus far for 30 minutes and still waiting to talk to someone. It is shameful that this organization who says they have concern for the elderly to be doing this. Very unfair to keep my mother on hold and waiting for the next representative to answer. At this point, I told my mother to drop the supplemental insurance through AARP. This is disgusting! Anyone out there that would like to reflect upon their experience with customer service at AARP during open enrollment of the Medicare supplemental 2012?

When I called to let them know that my mom's bank account number had been changed, they had a fit and said they noticed that she has been in another state seeing the doctor. Now they insisted on closing her Florida account and made her open one in Texas, but it will be for only 1 month then her co-pay will need to be started over for the new year. I mean really? What the heck are they thinking? She still owns a home in Florida, but I'm not letting her go home until she is better. Last time we went back, she was in the hospital in 2 days. Don't get sick in another state or you are in trouble and they can close your Rx plan!

An appalling failure on everyone's part that I talked to regarding the problem. At no time was I intemperate so I can't say that was why I was treated so dismissively. In fact, at one point, when I said I have to decide about next year (as it is enrollment time), one rep suggested, "Why don't you go with someone else?" I was incredulous. It is 2012 for Pete's sake! This behavior is unacceptable. It is simply blatant (blatant!) contempt for the customer. I have no other explanation. They act like they are selling used cars in the 70's (ugh!). United is a colossus, a Moby Dick out of control. There is obviously a company-wide culture of contempt, engendered by their immense market size. Do not go with them. If ever there is an issue (and mine was not a big issue, but did have to be dealt with), you are a dead duck. I cannot believe AARP is allowing them to sully their (I thought) good name. I am not a crank. I have dealt with all kinds of issues in my business life. These guys are contemptible, bad actors. Stay away!

AARP seized POA, refused wheelchair, choose my doctor, etc: They are going to court, and I did not give them POA. They are in violation of an injunction and federal laws. I have noticed United Healthcare, and they have refused to cease and are harassing me. I will file myself if I have to. They are defrauding us out of our social security benefits. They are killing us by denying all benefits, choosing doctors for us and refusing benefits. I will never trust AARP again, especially since they claim they "just sold the rights to use the name."

I have had AARP's Medicare Complete advantage plan since 2010. I am in relatively good health and this advantage plan is the most affordable for me. My problem with them is every claim I have made so far has been wrong! And that is starting with the welcome to Medicare check-up that is supposed to be free. Be prepared to get the royal run around from the doctor's billing company to the insurance company’s customer service back to the doctor's office. I got an $800.00+ bill for a shingles vaccination. Silly me, I didn't know enough to go to a local franchise pharmacy where I could get the same thing for about $60.00. My lab work is messed up every time. And on and on. It literally takes months to straighten out the simplest mistake. Bottom line is, if you use this insurance company, you must watch your billing like a hawk and study that "evidence of coverage" document or you'll be paying through the nose.

We had a power outage. My husband got heat exhaustion and went to the hospital. When he came out, he was well but then started getting sicker, blood sugars going high, altered mental status and other symptoms of urinary tract infection. We made an appointment with a urologist, who then said it wasn't a UTI. I talked with his endocrinologist, who said it was almost certainly spoiled insulin. But because I didn't figure all this out by 7/16 (this was 7/17), UHI/AARP Rx carrier denied coverage of replacement of the insulin. My husband has, in addition to diabetes, Parkinson's Disease and Lewy Body Dementia. Figuring out what exactly is wrong with him is not easy. Sometimes, it takes a detective work. If I had been able to get a urologist's appointment one day earlier, the insurance carrier would have covered it. Instead, my call and appeal (by customer service rep Mike) to an unnamed person/s with unavailable phone numbers/department name was rejected over the phone.

AARP supplemental plan issued by UnitedHealthcare Insurance Company. There were numerous issues with the call center, the billing department and the Montgomeryville, PA location. They changed my membership number, misapplied payments, debited my bank account and denied doing it without my permission four times. There were numerous threats of cancellations, even when proof of payment was mailed by my bank and me several times. There were changing of due dates. It is as if they are trying to cancel my insurance because of my medical condition. A senior is in need of help. Please help me.

I have religiously made payments every month. This year I got cancelled for being behind for last year, but they did not tell me when or how. Every time I called them to make a payment, I asked if I was up to date and the operator said yes. Even though their supplemental insurance is very expensive ($140.41/month) for the 20% Medicare doesn't pay, I have many medical bills and can't guarantee that they will be under what my payment is. The people I spoke with were pleasant but it all depended on that person in billing that sent the letters without documentation. I don't recommend AARP's Health Insurance with United. Terrible!

3/27/12 was my first appointment with Dr. ** (Desert Oasis) regarding the pain in my gut. Dr. ** thought I had kidney stones. I took blood tests on the same day. It took around 6 days to get results. Dr. ** gave me some pain medicine (Tramadol) for my pain in the gut. I do not take any med, as they depress me and constipate me. However, the pain required me to try. I tried ibuprofen but got the same result. Between the 2 meds, I was having nightmares and was in a lot of pain. I was told by Dr. **'s nurse to go to the ER. I did, and they said to go to your doctor? I called Dr. **'s office for test results and was told I had a small amount of blood in my urine. It's not a problem and I get re-tested in a few months. I asked the nurse about my back pain, and she said, "What pain?"

We called to cancel the policy in 2011 because my spouse received a letter from SS stating they would no longer cover her premium from the state she used to live in. The person at AARP said okay and nothing much more. Early this year, I got a call from AARP about the policy. I told them to look at the notes and that we had called in last year to cancel it. They guy was real nice and explained that they should have sent me paperwork to cancel and that they could not do it with just a phone call. He sent the paperwork via email. We signed and returned it to him and the policy was canceled.

We joined this program on January 1, 2012, and have been totally angry and dissatisfied with their plan (Part D). Medications cost more than the previous plan we had for 3 years. I am already looking for a different prescription drug plan and trying to determine how I can cancel the one we currently have with AARP, and join another. Not only many others take advantage of seniors, but now it is our own health care organizations that we pay high premiums to. Maybe, we should all just allow Medicare to cover us and forget about trying to do the right thing by purchasing supplemental health care. Complaints and voicing my opinion to AARP is to no avail. Where do we go to get solutions to our problems?

We wanted the insurance to stop billing us. This is ridiculous. United Healthcare should stop taking funds electronically for insurance that they no longer provide! We were able to get the premium for February by contacting them back and putting stop payment on the account. We still don't have January back and they're sending letters daily about the coupon book they'll send for payment.

In December of 2011, the Anthem Blue Cross Freedom Blue Plan (Regional PPO) was dropped for undisclosed reasons and although they offered a replacement plan, it is not available in my zip code. In order to get coverage which included part D, I had to sign up with AARP Medicare Complete via United Healthcare because there was no other plan affordable plan offered in my area. My premium under Anthem was deducted from my Social Security but this is not the case with the AARP plan and now in addition to the $110 I am paying from my Social Security check, I am paying an additional $79.90 per month which I cannot really afford.

I was billed $31.25 for oxybutynin which is the generic for ditropan. I paid $7 for this a month last year and this is quite an increase. You have been denied by Butyn which has helped me considerably. My monthly rate has increased and now you want to increase a monthly payment, $24.25, which I cannot do. Dr. ** has my drug booklet to help me with the butyn. Is there another drug cheaper to replace the osybutynin?

When I first signed up for Medicare A/B I also signed up for Part D. One month later, I cancelled. I made one payment, and forgot about it. Now, 33 months later, I get a call demanding payment, or I will be turned over for collection. They automatically renewed me for 2010 and 11, even though I had never made a payment and never made a claim. Claim? I didn't know I even had insurance. They say they have been sending me a billing, but I receive so much direct mail from United Healthcare. I stopped looking at it years ago. It goes straight into the garbage.

My father, with the help of a social worker, enrolled in AARP Medicare Rx. It never paid for one of his prescriptions. I tried to cancel it for him and they said he could only do this during a certain time period months away. He has a $600 bill now, has never used the program, and now they are turning it over to a collection agency.

My mother, Eleanor **, is in a nursing home. She no longer needs her SecureHorizons Insurance. She will have medicare/medical. I am trying to dis-enroll/cancel her SecureHorizons plan. I have called and spent 20 minutes with one representative and today for over 45 minutes, of why the power of attorney for the health care is not valid. No one can give me a specific reason.

I have had a long-term ongoing inability to gain a refund exceeding $5 thousand but cannot find any information on who/how to express my concerns to. Every person I've spoken to sends me down the wrong path. I finally called a Health Insurance Commissioner who indicated I had a legitimate request and could file with them. I'd rather settle with AARP/United Health Care. No one in the company will give out a supervisor's name and/or department, address, etc. to contact. How can AARP allow this to happen to seniors whom they are supposedly their advocates?

I have had AARP Plan F from United Health Services. Every single year since this program has begun, they will not publish the rates until the very last minute. It is now November 14 and the rates are still not available to the Washington Residents.

I have filed claims for the same treatments four times already. Optum, the service provider for Oxford, has lost them. They say they never received them, can't find them, "they are being processed," and a lot of other excuses. When I call for a resolution, they "can't talk to me" and so I have to call Oxford. When I call Oxford, they tell me they "have no information and that I have to call Optum". I have wasted hours and hours trying to get this resolved.

In order to obtain supplemental insurance at United Health Services, I had to join AARP. I filled out all the information and was turned down. I couldn't believe it so I filled out a second application. I emailed them and asked why, but I never got an answer. I have never heard of anyone being turned down on membership at AARP and because of them, I have no supplemental insurance. In MN, all supplemental go through AARP except at least the ones I can afford. There is no supplemental insurance; I will have to try elsewhere.

I enrolled with United Healthcare for Medicare coverage when I turned 65--almost five years ago because of the AARP affiliation. The premiums increased dramatically from year-to-year until the monthly premium for 2011 was going to be $180. I looked around, applied for and was accepted by Mutual of Omaha. My premiums for 2011 were $105--a decrease of $900/year or 40+% from the United Healthcare rate. United Healthcare pays (amount unknown) AARP for the affiliation designation so, obviously, AARP does not care how much their members are gouged.

My mother had her Medicare supplement through AARP with automatic payment from her checking account. When she died, I called several numbers that she had for AARP. Each number led to the same voice directory which had no option for reporting a deceased policy holder. I spent about four hours at a time when I was already upset and had many other things that I had to do. Finally I found a number for the visiting nurses association. They put me through to a live person who helped me. My next move would have been to go to the bank and cancel the automatic payment. I would have liked to see the look on their faces when the payment didn't go through. And they could have tried to put it into a collection agency, however she was dead and there was no way they could collect.

I have been trying to disenroll my mother (Annie) from the AARP Medicare Plan Rx Plan and I was informed that I could not disenroll her until October 15, 2011. The premium continues to add up and is now totaling $1010. Her member ID is **.

My husband received his membership in 1/11 for Medicare Complete. He had his new patient visit with his new doctor. The bill was about 200.00 and he paid his co-pay. UHC never paid the bill saying the doctor coded the billing wrong. The doctor said it was coded correctly and refused to change it. We appealed the unpaid bill with UHC and was told this is a 60-day process. Now it is going on 75 days or more and every time I call them about the unpaid bill, there's no resolution and I am given excuses and they try so hard to twist my words.

When I became eligible for Medicare the Social Security adm. sent me a form to see if I was eligible for free drug help. Then I was atomically signed up by Social Security with United Health Care. Then they started charging me and said I could not un-enroll until November. I never used their product because I get my meds thru VA. They refuse to dis-enroll me. They need to be investigated by someone. This caused emotional stress.

I called to try and cancel AARP MedicareRX Plans because I noticed when I received my summary page that they are not paying a dime when it comes to my diabetic and high blood pressure medications. Every summary proved that I am paying it all by myself. My wife wrote a letter informing them that we want to cancel. They said that we have to wait for a specific time to cancel and that we must pay until that time. I have a bill now for over $220.00 and I refuse to pay them. They prey on people with fixed incomes and seniors that trust them to help. If I go to collections, so be it. I don't care! I refuse to pay their paychecks any longer. So if they are reading this, I don't care if you take me to collections. I don't have it anyway!

I send this company 47.90 each month. They might pay 10.00 on my scripes, the bad part is our medicare says I can't drop them until December 2010. You can bet they will be dropped. this company is getting rich off of us people, 65 and older and our medicare is letting them get by with it cause they do not want to do the bookwork.

I have Medicare Complete with secure Horizons (United Health Care). I have Plan B which lets me go to any doctor or pharmacy. My plan only reimbursed me $91 out of a $571 prescription. I was supposed to pay only $6. AARP is nothing but an Insurance peddler who gets paid by United, Hartford, and other insurance companies. They don't care about retired people. They are crooks.

We selected AARP Supplement to help when I retired to pay medical cost mainly Rx prices..since most of our providers accept what medicare pays. Okay, so I have hit the donut hole twice and having no clue that AARP does nothing during that period of time to help the patient. Why? Because they are one and the same..So I have paid for this coverage since 2003 and cannot see one thing they have done for me. Plus I have my homeowners, our auto insurance through AARP. I have read of others meeting up with this same complaint so I intend to drop every policy I have under this name plus advise all our acquaintances to beware. I pray I do not get the same runaround as I have read on this complaint page and these decisions can be expedited ASAP..

I want my February payment of $75.30 returned to me. I changed my coverage back to Humana because medical was not covered with the plan I had with AARP. I notified AARP in January of the change. I was told I would receive my payment back in six to eight weeks. After calling at least three times, the refund was processed on February 13th. I have not received it. I paid my payment one month ahead. I do not understand why I should have to wait on a large company for my money. Please help me get my money. Thank you.

My husband enrolled in AARP Medicare RX insured through UHC in 2007. He opted for the auto payment withdrawal from his social security check. When his SS arrived, we never saw a difference in the check which would indicate premiums were being withdrawn, so we called UHC/AARP and were told, “No problem you are signed up and covered.” From enrollment (2007) to now (2010), all meds have been insurance covered.

My husband and I enrolled in AARP/MedicareRx Plans (MRP) for 2008. We decided it would be less expensive for us to cancel the plan and just pay for any meds necessary. The information on all billing received from MRP states that if we wished to disenroll, to send a written request or call 1800-Medicare. I attempted several times to reach someone at the number by phone at different times of the day and night beginning in early December 2008, but always spent 30 minutes or more on hold with no one answering until finally, I was able to actually talk to a representative later in the month, only to be told the request must be made in writing. Why offer both options to disenroll if it must be done in writing? I immediately sent the request on behalf of my husband and I, by then approximately December 30, 2009 (we both signed the written notice).

When I took out part D prescription coverage with AARP I elected to have it come out of my SS check. In September I received a letter from AARP stating I owed them 3 months (July, August & September). When I called I was told Medicare had notified them they were no longer deducting the premium from my check yet my SS check has remained the same amount during this time. I was told I needed to contact Medicare for a refund. When I contacted Medicare I was told they had nothing stating I was cancelling my deduction. I then called AARP where once more I was directed to Medicare.