AARP Medicare Supplemental Insurance Reviews

Unfortunately, if there is a problem and you need them to speak for you, forget about it. I had a practioner named Dr. Gary **, who arbitrarily raised my co-payment by $10.00. I asked him why he's violating his contract, and he said he's worth it. I didn't think so. I called UHC and asked them to do something. They did nothing.

I can’t rate my carrier highly enough. Their customer service is superior! I have never had an issue they didn’t resolve completely and quickly. I have recommended them to all my friends and family and will continue to do so.

Well written documentation telling you exactly what the costs are and what you get for your money. No pressure sales calls or emails bothering you all day. Coverage fills the holes that Medicare does not cover.

Rx coverage is changing. Won’t pay for much anymore. Keep refusing coverage or increasing copay by a bunch. Would like to explore more options available to me. They must be affordable or I can’t get them.

I went through a broker who compared many plans and recommended this one. I do not support AARP, but this plan did offer what I needed for medical, prescriptions, and dental care. They offer both PPO and HMO plans.

I have been more than pleased with my AARP Supplemental Insurance that I've had and used for the last eight years. In that time I had one issue with billing and the customer service rep and the provider facility were very professional in helping to resolve the issue to my satisfaction. I appreciate the written information that is sent out keeping you up to date on any new benefits for us.

First off I must mention that no plan specific benefit material was mailed to me, just a simple explanation of what was covered, no help on how to actually use it or providers or pre-authorization requirements, nothing. Everything is supposed to be available on their website (NOT). I am a new member with over 20 years experience working with computers and apps. Their website is AWFUL! I have to sign in every time I choose a link, then there is no useful information anyway. I am told to contact customer service but after many calls and many "service" reps I realize that their reps are not trained on anything except inflicting customer frustration. The phone lines are so bad that you can barely understand anything on top of the English being spoken in a thick accent that also can be barely understood even if the phone lines were clear.

Living in the metro-Miami area is expensive enough without medical insurance getting overcharged as sell. I can understand car insurance being higher but why medical? And (probably using the pandemic as an excuse) now in 2021 prices have jumped higher dramatically. It doesn't make any sense to even p/u the supplemental polices down here now because they've out-priced themselves so much, it makes more sense to just pay the co-pays.

I switched from Blue Shield because their premiums kept rising significantly. AARP United Healthcare is cheaper for me now, although their discounts have declined significantly. They are quick to pay the bills.

Generally a good policy. It covers what it was intended for: medical doctor office visits and related services, e.g., imaging, physical therapy, laboratory testing. If only, this coverage was available for the other health care services, such as, prescription drugs, dental and vision care. Most retirees did not intend to devote so much time and attention to selecting, enrolling and maintaining coverage with an ever-changing cast of multiple health insurance providers.

AARP advisors helped me choose which plans were available to me and discussed each plan’s features and out of pocket costs. I appreciate the transparency and impartial way each plan was presented. Happy with my choice

After waiting forever on the phone you reach a generalist first tier associate who does not always give the right info. If transferred the second tier associate, they are not friendly or helpful. Their website is not very helpful either.

I helped a family member research for supplement insurance and after looking over 5 companies found AARP was the best bang for the money. I can recommend this coverage to not only my friends but also to any of my family members.

I was looking to schedule a surgery, only to find out that the Doctor was listed in-network but the hospital was not, so I would have to cover an extreme amount in order to have the surgery. I was calling for help & had the first person on the phone promise to send info that was never sent. The 2nd sent me the plan material book for 2021. The next took my number in case of a disconnection, & never called me back. The next tried to help me fix it without showing me the problem was the limitations on the physicians for the 2 hospitals that they allowed. I finally talked one man through it on how to look it all up, because he did not know what to do.

AARP Medicare Rx. Pure unadulterated highway robbery. 2021 price increase:

This company searches for any loophole to deny coverage. A large portion of a tooth broke off and the dentist said a crown was needed. The denial states "Your records must show large, active decay, fractured off portion of your tooth, or defective filling." They interpret the 'or' as though it is an 'and' in order to deny. Do not use this company.

Steer clear of AARP Medicare UnitedHealthcare as they do not provide anything close to what they claim. Many false narratives regarding coverage but when you submit a claim they always deny processing. Many hidden rules and statements to get out of paying claims. Customer service is horrible. Calling for help is useless as they rarely know the answer to any questions and are unable to fix problems. Made the mistake of joining this year for the first time. As soon as open enrollment starts I am canceling this supplement. Don't get fooled in thinking they are going to support their clients!!!

The reps are all very nice but you pretty much can't get anything done. They have an automatic survey you can opt into but, when you do, it only allows a review about 20% of the time. An estimated 90% of the time you're just disconnected.

I enrolled in AARP Medicare Advantage February, 2020. I had prior coverage with my husbands company from 2011-2020 and United Health Care sent me a notice saying I was charged a late penalty fee for not having coverage. Medicare shows in their website I had coverage all along. United Health care sent a form for my husband (who retired January 3, 2020) to take to his employer to fill out stating I had coverage. After 2 long phone calls to United health care and the forms filled out and mail to them, they could not find the form. Nobody in customer service know the left hand from the right. They sent a bill for $120.00 for late penalty and I am tired of dealing with it so I paid it. When enrollment comes we will look for a better plan, meds have gone out of site for people on Social Security.

AARP United Healthcare Medicare Supplemental Plan. The UHC plan has totally failed me in the Covid-19 crisis. My care was "decent" when I lived in Northern California. I had access to good PCPs and specialists when I needed them. Now, in New Mexico, the system has failed me. They contract with the lowest-cost, worst medical providers. I'd call them incompetent. In the last three days I've spent over 10 hours trying to get prescriptions refilled. My PCP won't respond, the Amwell telemedicine doctors refused to help me, and a local urgent care clinic that takes my plan similarly was useless.

DO not take out healthcare supplement insurance from this company unless you enjoy getting the run around...One of their so called CS reps actually yawned in my ear when I was trying to speak to her about my Mother's claim. My mother was in hospital for 4 days and she actually passed away on the 4th day. In settling her affairs one thing I had to do was file a claim for the days she was in hospital with AARP. It pays $30 a day for the plan she had faithfully paid for 11 yrs! I sent in the claim forms I told them in my letter to make the check payable to me her representative there was to be no probate we had settled all her affairs over the past years so not to have probate. They sent out checks to an address that my sister had lived at but no longer lived at for over a year. And the checks were made to the Estate of.

Have been with AARP for many years with no problems, until - When moving out of State last year, we notified AARP with new contact info, and requested our insurance be transferred in total. We were told it would be done as requested. When picking up a prescription this weekend, I was told we had no Rx insurance, as the Bin # given had been cancelled - on or about the date of our move. Calling AARP today revealed that in addition to notifying AARP of the move, we should have also notified United Healthcare Rx of the move, which is contrary of my earlier conversation last year. Bottom line, I am out of luck and will have no prescription coverage until I can seek new coverage during Open Season. As our financial exposure is at risk, such coverage will of course, not be with AARP.

Very bad after 3 days and 3 hours with different answers from everyone I spoke with that my syringes are covered but the copay is about 40% more than the across the counter cost. This is after talking to three other people before talking to a supervisor for almost 30 more minutes. VERY bad customer service.

I didn’t get the right information about a insulin price TRESIBA. They told me that the price was $142.00 For 90 days supply but no one told me that I have a deductible to meet. They just want to sell me. So the price is over $600.00. So a feel like you ripped me off, I might have to go to social media to explain so some other people. Don’t get ripped off.

This is the worse possible insurance company for seniors. This company pays for nothing. They expect seniors who are retired on a limited income to pay for large in office copays, treatments, services such as X-rays, Ultrasounds, blood tests. They are awful. To make matters worse, their Customer Service is filled with inept workers who know nothing and have no power or authority to help you. Please run from this company. Do not sign up. You are better off with another insurance company. In the end if you need help they will turn their back on you with no mercy!

I was billed for 2 extra months Jan. and Feb. After I canceled during open enrollment for a different policy. They would not reimburse me for the 2 months. I tried several times to get the money. The policy didn't cover much for what it cost plus you needed an extra drug plan – more money out of pocket.

I have had AARP UHC supplemental Plan N for 12 months. I have no issues with the company in regards to covering the medical expenses as outlined by Plan N. The bills are paid in a timely manner so I have never had to get involved. My issue is they were not transparent about their pricing when I initially signed up. I signed up at 65 and paid a premium that was a little lower than average compared to the other providers. However, I was not told that I was getting a 33% early enrollment discount where the discount decreases by 3% every year. This year my premium went up 20%. I am guaranteed it will continue to go up every year even if the plan price does not increase. Do your due diligence when looking for a provider. I am currently looking for a new provider. Thank goodness I am healthy and have this option. People with poor health do not have that option.

Just called United Healthcare about a bill from 2018 that they only paid $.64 cents when my premium was around $107. a month. They kept telling me I had a co-pay that needed to be paid, so I owe $20.00 with a N Plan. I kept telling them I have never paid a co pay with Medicare and Supplemental AARP Insurance, being I had been seen by the orthopedic surgeon next door and he said both insurances would cancel each other out. I no longer have AARP Supplemental Insurance because I can't afford it. Buyer Beware If You are considering this Supplemental Insurance Plan. Never gave me an upfront answer so you can't reason with hurricane season so I guess I will have to pay the one and only bill that didn't cancel itself out.

Very pricey due to cancer more than 5 years ago. I will never get out of the high bracket, even though I am cancer free. Otherwise, it is the standard plans dictated by Medicare.

My mother was very pleased with AARP UnitedHealthcare during her Membership. However upon my mother's death and becoming executor of her estate in order to settle medical bills I called upon customer service. My only intent was to provide information so that I could obtain information in order to settle medical bills. Every time I called I was given a different fax number, different information and a different process for providing my executor paperwork. Upon asking for a manager to call me no return call was made.

The plan that I have is excellent. There are no copays or deductibles and I have Never been denied coverage or gotten a bill for anything. I have never had to call customer service for any problems.

Never used. Get 99.8% of my care through the VA. This Medicare Supplemental Insurance is lacking in many ways. I chose a Primary Care Physician and he was assigned to me or so I thought. So this year when I was in need of my civilian PCP I found out that my alleged PCP has NEVER been my PCP!! I might recommend this insurer to someone I dislike but not to anyone else. If you like getting correspondence like magazines with articles of "questionable value" then this is the organization for you. As I said I never used them because when I needed them it was going to be "find a new PCP to start" but I said the heck with that as I will be changing insurers in October.

The coverage is excellent. The EOB are quickly reviewed from Medicare and paid promptly. We have no worries with deductibles or co-insurance. There are none. We have added up what our out of pocket expense would be without this supplement and the plan quickly pays for itself.

Between Medicare and AARP Healthcare Suppliment “F. Thank you Last April I joined my daughter on a trip from Arizona to Oregon. On the way my legs swelled up as well as my waist. My pants did not fit. Easter 2019 I first was taken to Urgent Care, to find out I had a blood clot in my lung and A-fip on my heart and few days later I was in the hospital for a week. No bills as of now. No harassment. Thank you.

Great insurance and would be great if premiums were a bit less. When one is retired every penny counts. Also wish it would cover foot issues such as bad bunions which make it difficult to walk. Wonder why it has been 3 mos since saw Endo and payment still pending.

I have had United Health for 3 years and have never had to pay for any doctors' bills. They have covered all visits and any procedures above what Medicare didn’t cover. The cost is reasonable and affordable. They do a good job with wellness preventative care as well.

I'm a senior and on a very tight budget but my insurance company don't care. For the 9 years I've paid into it about $20,000 dollars used very little of it??? The insurance company has me paying over $200.00 a month. Now I'm behind in payments. This is something that should be set according people's budget.

Very good. Customer service is friendly, helpful and generally competent. I was transferred at least 5 times on one problem before reaching the correct person to help me. And of course they have the dreaded phone tree one must climb to get to a human being. I hated having to change insurance and relearn everything, I had problems here settling in, but no worse than expected.

We have Plan F which is very comprehensive. There is no deductible to concern ourselves with as the deductible is covered. So there are no bills. The EOBs from this company are easy to understand. Customer Service is great!!!

After almost 7 years, I have had no complaints. My county has an office (well, a person) who will help you make the various choices needed when you first enroll, and this was very helpful. I have had no issues and virtually no expenses since I started Medicare with UnitedHealthcare.

They cover everything and premium is excellent compared to husband's BCBS. In fact premium decreased this year which is unheard of. Also their RX plan now covers my many prescriptions at no cost to me other than the monthly premium. As everyone else, I want reasonable insurance costs along with excellent coverage.

I have been with AARP United Healthcare Complete PPO for around 3 years. I had good service until around July of 2019. I called to get information on going to a dietician which my doctor wanted me to see. They said I was covered. I went to the appointment and had one follow up appointment. Then United Healthcare denied my claim for the first visit saying I don't have diabetes. They never told me I had to have diabetes. Now I have to try and file an appeal. To top everything off, yesterday and today I tried to call their customer service number on the back of my card and I got foreigners both times. Today I asked the man where he is and he said the Philippines. Their accents were very heavy and the woman yesterday would all of a sudden start babbling in some foreign language.

I have used my insurance this year for a trip to the emergency room for my wrist with follow up visits to an orthopedic surgeon, dermatology procedures, and shoulder surgery (superior capsular reconstruction) with physical therapy. I have paid ZERO out of pocket for all of this. I anticipate more dermatology procedures and possibly surgery on the other shoulder. I am so pleased that I have this supplemental coverage. It has been an easy journey too, with no hassles regarding claims.

Like our supplement insurance never seem to need to contact them for anything and if I do I get complete resolve. We have had this supplemental for almost 12 years and are happy with it.

Due to a medical condition, it is very important that I'm able to see any Dr. (no HMO). My policy takes away all the stress of getting proper treatment. Stress is the enemy when recovering from a stroke.

We purchased the United Health Care medicare plan. While they claim in their ads that you can go to any doctor that takes medicare this is false. You must stay within the network of your primary care physician. I'm surprised when I see United Health Care's TV ads claiming that you can go to any doctor, that is a patent lie. My wife had her long standing gyno doctor in one system and primary care in another. Since before we moved to UHC we always had a PPO this wasn't an issue.

I have been on the plan for about two years and recently received a letter informing me that I have been receiving a "discounted rate" and the discount will be reduced each year. That's the first I have ever heard anything about a discount. This is just a devious way to inform customers that prices will be increased. I would not trust this company or AARP. Don't believe their advertising. Speaking of advertising, have you ever noticed how much AARP spends on television advertising? Why not just provide lower rates?

I have been a member of AARP United Healthcare Medicare Complete for 1.5 years and am extremely satisfied with the assistance from Customer Service. There have been a number of issues:

Billing practices result in multiple co-pays to be paid for a single medical service such as blood draw. Unresponsive patient support and advocacy. Totally messed up and numb communications between plan, patient and physician. This plan is too large in our experience to properly manage care for patients in Utah. This plan fails to communicate with the patient and provides email with unworkable links that frustrate and deny needed access to information. The AARP United Healthcare Medicare option is not a good option. This has been a long year to pay for this mistake. Will be out next enrollment period.

I got this sucky insurance through a lady at Walmart. She talked about how great it was. Well it costs over a $100 and when you need dental surgery so you can have dentures to fit they won't pay. Such a darn rip off. I pray God shuts down your con job insurance company. My curse on you is.. May you lose money 10x more than you are ripping the elderly off for to go broke. Your company and all your lying staff.

I called AARP/United to dis-enroll from the RX plan (mainly because using GOOD RX is such an amazing and valuable service, that the United plan premium no longer made sense) and I was told I could NOT quit the plan unless I fit one of their "scenarios," i.e. moved, deceased, etc. As a result, I stopped payments. The agent actually TOLD me during that call that non-payment would dis-enroll me from the plan! Three months have passed and I just received a collections letter! Just got off the phone with an agent who would not come off the scripted responses, would not listen to what I was explaining, and only repeated again and again that I owed $198.30 on the account. Collections??

I had some indigestion and other symptoms of a possible heart problem. I called UHC and was told that EKG was not a preventable coverage item and that I would have to pay 20% of EKG, which they estimated to be between $95 and $300+. I also do not use Part D for prescriptions because the co-pay I would have to pay is higher than paying cash through GoodRx and Blink Health. I am 80 years old and I am shocked at the way this insurance company takes care of seniors. I will be checking others when the enrollment period is here.];

AARP UNITED HEALTH CARE Medicare Complete is the worst insurance I have ever had. I started the plan this year. My prescriptions went from about $15-$20 for a month's supply to $100-$200 for a month's supply of almost every medication I take. Some they even refused to cover at all. I have had to get discount coupons to make them less expensive but still overpriced. I have had to purchase from Canada as well. They jerk you around by charging you $15 the first month, then over $100 for the same amount the next month. You spend your time hunting for a decent price or trying to find another med. My doctor has prescribed others with the same result. The prices even for generics are over $100.

AARP should be ashamed of themselves for endorsing a company that treats seniors the way this company does. The customer service is beyond terrible. Every time I called I received different information. I needed to cancel my supplemental insurance because I went back to work and received coverage through my job. When I called initially I was told I had up until the end of the month to cancel. When I called at the end of the month to do so I was told I had to pay for an additional month. I said I would pay but to please cancel my insurance. I continued to receive bills.

I have leukemia which leaves me prone to clotting. I had a massive pulmonary embolism March 2018. Unfortunately my leukemia was obvious but not diagnosed at the time. I had to diagnose myself January 2019. I have had to take a higher than generally accepted dose of ** for the last year. My last Medicare plan was awful so I switched to the AARP United Healthcare plan. I have had a 2 week battle with them getting my proper dose of ** covered. I talked to a bunch of morons who don't understand that treatment is different when you have leukemia. I unfortunately was so frustrated that I ended up yelling at the morons that you're trying to kill me - which is actually true. Unfortunately I had to deal with these jerks when I'm home ill with leukemia and influenza when I'm on Chemo, which can be a deadly combination. A jerk came in and saw me with the flu knowing that I have leukemia!!

I was told by the representative that nominating my private gym to be part of the health and wellness program that pays half of my gym membership would just be a formality. I have discovered that this is not the case at all. Other members of my well-established 30 year old privately owned gym have been "nominating" our gym for the last 4 months. The owner has also tried to call and do whatever is needed to be recognized in their system. They are part of the Silver Sneakers program, no problems. The department that supposedly determines eligibility is mysteriously unavailable for even the reps to ask what the problem is. Not a good start to our relationship - I will be changing my supplemental insurance as soon as possible.

The cancellation of Silver Sneakers membership benefit is absolutely the worst decision ever made for AARP/United Healthcare. The Medicare Supplement policy is very expensive but the Silver Sneakers free membership was a fabulous benefit so we always kept the AARP/United Healthcare Medicare Supplemental policy. The Fitness Center in Florida has so many great classes along with a great gym that we go four or five times a week. The Silver Sneakers allowed us to attend as many classes as we wanted without any cost. I will be changing my supplemental policy soon. If you value any kind of fitness center membership, do not sign up for this policy.

My husband and I joined AARP 4 months ago and I've regretted it since. I had to call them countless times regarding the fact that our membership packet had not arrived. Finally about 8 weeks later it did. I was supposed to receive a sign on gift but after several calls we did not. We were literally blown off. Then I called 2 days ago and a rep answered and I told him I had called 3x already and emailed because I had not been receiving my AARP subscription magazine. The rep said "hold on" and I realized he wasn't coming back to the phone rather transferred without telling me to the switchboard that said they're closed. I cannot believe this, they are a horrible business take your money and blow you off! That's how they treat seniors. We won't be renewing.

I recently forced myself to seek help for bipolar disorder, accompanied by intermittent explosive disorder and PTSD. Seeking help this way was not easy for me to do. The doctor prescribed ** in a graduated dosage. AARP does not cover this basic, tier 1 medicine. So now, I not only don't have what I need to help me, but I actually have yet another problem... Just what I DON'T need. I feel like because I am old and poor that the "system" doesn't think I am worth fixing, or even human, for that matter. So, as far as I am concerned, and because of their obvious lack of concern, AARP has failed monumentally in their stated mission and as fellow human beings. Obviously, to AARP, money is more important than helping people.

I signed up for AARP membership as a condition of obtaining UHC Medicare supplemental insurance. Since signing up, I routinely get mailings indicating I need to renew my membership, even though it has months remaining on it. Each mailing contains dire warnings about the membership lapsing. I think of my elderly parents, and how they would be taken in by this, perhaps paying the membership fee repeatedly and not realizing that it was unnecessary. That combined with the lousy customer service from AARP sent me searching for an alternative. Since I need to keep my UHC insurance, I emailed and asked if AARP membership was necessary AFTER signup. Turns out, it ISN'T. Yes you can have UHC Medicare supplemental insurance and you DON"T HAVE TO BE AN AARP MEMBER. Nowhere will the AARP materials or website tell you this. AARP does not have the best interest of seniors at heart - only its bottom line.

My wife and I have separate checking accounts and receive our respective S.S. checks deposited in each respective account. I have been enrolled in an AARP/United Healthcare supplement insurance plan for 5 years with premiums being debited monthly via their EFT agreement from my checking. My wife is about to turn 65 and has signed up with UHC. We believed that we could have each of our premiums respectivly deducted from each checking account. But UHC refuses to do this because they say our AARP membership is a joint membership. However, they do agree that they will process, and keep each of our claim info, and history separate, so why can't they bill separately??? Poor policy agreement and customer relations on AARP's support and relations with UHC.

I am 66. I received a flyer from AARP recommending United Health as a Medicare supplement insurance. I had and have a supplemental Insurance with Aetna. However, I was looking for another plan that might eliminate co-pays. I Chose Plan N and called their customer service. Approximately on November 27th, 2018. I asked them to send the application to me and never received one. So, I called on Dec. 24, 2018, and the representative told me he didn’t understand why I hadn’t received it. Then I again called on January 15 2019, I decided to apply over the phone. I answered all questions honestly. I had Cancer in 2011 but was not treated for any Cancer in the previous 3 years (which is a question they ask).

This insurance has been overcharging us for vision services for the last 3 years, after a year we even got them to issue us a check for part of our appeal (they never process all it, no reason given). The check never arrived. We are going to file an appeal with Medicare and the state. Nobody to talk to.

I switched to the AARP United Healthcare Complete HMO plan Jan. 1, 2019 in Oregon. Their provider list is severely outdated. Every doctor on their list that I have tried to get an appointment with is no longer a provider or not even practicing what they are listed for. You have to have a referral from a primary care doctor for every service other than your primary care provider. I needed cataract surgery, had to have a referral for the eye exam, another referral for the eye surgeon even though the surgeon is part of the office I was referred to for the eye exam, now I will need another referral and prior authorization for the surgery. I have spent hours on the phone with customer service reps. trying to get basic care covered. Takes weeks to get appointments. I would hate to have something serious. Dying is easier than getting medical services approved.

My premium rose over $30 per month in less than six months with more increases to come. It just keeps going up. When I switched to another insurance carrier, they still withdrew a premium from my bank account. It has been over a month and still no refund. I don't know how anyone affords their product. Customer service obviously is not a priority part of their extreme premiums.

I just switched to this Medicare Advantage plan after several years with a different plan at another company. Now I am told that I cannot rely on (1) my summary of benefits, which tells me I'm covered for a routine eye exam every year, or (2) the "Search for Provider" online which tells me my optometrist is on my plan. They're telling me that my optometrist is not contracted for routine eye exams with United HealthCare, but only for medical diagnoses. How on earth would I know that in advance of making my decision to enroll in this plan? After I enrolled and created my own account, it still shows my optometrist as on the plan and accepting all patients. But NOWHERE does it show that this provider can only provide certain services, and not all vision services listed on my Summary of Benefits. I am now regretting making the change to this plan. What else am I going to find out that they didn't tell me up front?

Repeated and extended calls trying to disenroll from Advantage plan. They repeated lied and gave contradictory reasons for repeatedly refusing to approve disenrollment. We were refused until it was past the disenrollment window. We were told to resubmit in January - having to pay for one month, someone else there said 3 months. In January we resubmitted disenrollment and were told we were not eligible to disenroll! They said there was no appeal. I called Medicare and they promptly disenrolled. The further details of what they said to us on each of our many calls appears to be incompetence/poor training but more so expressions of a culture of manipulative, dishonest, predatory, venal ways of doing business.

I have been a member of AARP UNITED HEALTHCARE Part D Medicare plans endorsed by AARP since their inception. Yesterday, 1/3/2019 I went to my pharmacy for ** which has cost $45 as a Tier 3 Brand name. The druggist said that the current copay is $445 and has been changed to the generic formulation. A 1,000% increase for a generic version of ** didn't make sense to either of us. After a lengthy call to United Healthcare we were told that the plan changed December 29, 2018 less than a week before. I received no notice despite them have my phone number, email, and mailing address all of which they have used to contact me in the past. Needless to say I did not obtain the refill.

Seniors are on limited budgets but our supplemental insurance continued to increase. Silver Sneakers classes are the only exercise many of us are able to perform. It helps keep up moving and less likely to have more health issues. Bring back Silver Sneakers!

I am still on hold after 65 minutes! 5 transfers later and still not with the correct department... All I want to do is change my UHC plan from J to F! People do not know their jobs! One transfer should be enough. Completely dissatisfied. Would give no stars if I could.

We mistakenly thought there would a reasonable level of service with this program since the AARP name is associated with it. What a mistake. It took us hours of phone calls just to get an application. Service went downhill from there. Totally inept staff. AARP should be ashamed to have their name associated with United Healthcare. I called them directly. They didn't care.

My cost just went up $33.00 and that is another chunk out of my Social Security. My total cost is $365.63 for this supplemental insurance starting Feb/2019. Yikes! What will it be next yr. Does this ever end or are we being priced out?

I've been enrolled in AARP/United Healthcare PPO for five years now. I've always been happy with services. Any time I call customer service, they are eager to help with correct answer. I've never had a claim denied or even questioned. When I had emergency appendectomy, the bill was over $52,000. My portion was around $1,100, so I was happy to pay. The only small complaint I have is that United Healthcare covered Silver Sneakers when I first joined, and then they dropped coverage. If you want patients to be healthy, why don't you pay for exercise classes? It would save you money in the long run. Overall, it's a great company and I'd give FIVE stars if they included Silver Sneakers.

I have no complaints so far with AARP United Healthcare (other than raising the monthly price about every 6 months). But I just received a letter saying they will not cover SILVER SNEAKERS anymore and offered 50% off gym price... That's way too expensive. The Silver Sneakers has been the only exercise I get and it's a healthy outlet to be with others to talk to exercise with and be treated nicely at the 24 hour gym. I'm sure going there keeps me healthy but now maybe I won't be so healthy because of AARP United Healthcare in January will no longer pay for it. Maybe I have to change insurance!!!

I've been with AARP, United Healthcare Advantage plan for 2 years. The delivery of service and coverage has been flawless. I've just received my plan update for 2019 which has explanation of a few changes, all are very reasonable. I don't feel the need to consider any other company. 5 star service, they're really great.

AARP/United Healthcare use and define the hospital status of "under observation" to their profit advantage. Here is the detail: 19 days in hospital. 17 days in Skilled Nursing Facility. Rushed to emergency room (Congestive Heart Failure), held in observation for 48 hours. Returned to same room at Skilled Nursing Facility for 18 days. AARP/United Healthcare will not pay the remaining 18 days because of the "observation" status. Medicare paid their portion without any issues. Read the fine print before purchasing any of their policies.

What they won't tell you, but you'll learn soon enough is that the price of this coverage goes up every year to a total of $200/month. It may seem like a good deal at the beginning, but you'll end up paying for it in the end. This was NOT mentioned in the original contract.

I like many things about AARP. Although AARP doesn't always provide as much help as is needed, they have provided a lot of help with various medications, prescriptions and many other medical issues that have been needed over the years especially as I have gotten older. I have had a very good experience so far and am happy with my experience with them.

AARP is a great company. They offer great coverage for many things like hospital stays and visits, yearly checkups and examines even teeth cleanings. In addition, they offer a great app to remind you of appointments for doctors visits. I get reminded to take my meds daily or when needed at the moment. But even though I love everything about AARP I would like if they offer more free wellness programs to let consumers know what their company is doing new yearly.

My Insurance covers Hospital, Doctors, Prescriptions, Eye Glasses and Basic Dental Care, for only $45 a month, with very reasonable co-pays and out of pocket money I have to pay. I have been very pleased with United Healthcare, the website is easy to navigate, customer service is excellent, when had cancer they covered much more of the costs than I had expected.

It is easy to enroll and their customer service reps were excellent and well informed about their plans. Claims handled very promptly and I could see any doctor and not stuck in a network. However, their premiums seem higher priced compared to competitors. But other than that, I like their Nurse on call health lines to discuss general health care issues. I also like the free gym membership from silver sneakers and the good quarterly health publication from AARP with excellent health tips. They are a compassionate provider that cares.

I have had AARP since I first started on Medicare. At that time they gave a big discount off the initial price. Every year since then a 5-10 percent discount has still been given till it totally ends in a year or two. To date I have had two operations, six hospital visits, numerous specialists, hospital procedures and blood tests. The only charge I ever had was one blood test. Medicare would not pay for a charge of 93.00. However, it would be nice if I could pay less and I can go to any dr, specialist, hospital, lab anywhere in country.

My experience with AARP has been great. My family recommended this company to me and I am glad they did. Even though I would like to change the price, I love that AARP covers and meets all my needs. I never have to worry about my coverage with this insurance and I like that I don't need to pay high copays. I trust the company and would recommend it to someone else.

My whole experience with AARP was enjoyable and interesting. It will be one I always will remember. Friendliness was at the top of my list of favorites. While making it more efficient and easier to use would be an improvement, if asked I would do it again.

I am happy that I have an insurance that seems to care about me and wants the best they can offer. They are very dependable and have great doctors when I need help. I have the doctors I need and do not have to seek too much information when I have to go to a consult or I need a surgery. Also, they have good customer service when I have questions. The online chat is very helpful and I can contact someone when I need to. Plus, the rates are reasonable.

The company is a great company for medical insurance. The insurance has never let me down and it always there to help. They pay all hospital bills and I have been with company for a long time and I never had any problem. I love this company.

AARP is always there. They have a 24-hour call center. I save money on dining, movies etc. and never a problem. It is the best. I will never switch.

They offered great customer service and helped me with all and any questions I had. They explained everything to me and made sure that I did not have any questions. Plus I love that they find out the answer from a supervisor if they did not know it. I would like to have more online options though. Technology is moving so fast and it would be so much better if we could access more items on their website.

This company really puts in a lot of effort and interest in your personal situation. They make everything very clear and they make it known that they are here to help and make things easier. They have a genuine care for you, they let you know the range of options I have and what they think would be best suited for me. Everything they offer is reasonable. AARP should offer more types of discounts for recurring customers to show that they appreciate loyalty.

I am new to Medicare and I trust AARP. It was the best plan for my needs and it was easy to sign up. I am pleased with what I know about it and what I have used with it so far. The services are available and I can keep my own Doctor. I will be covered for everything I need at a percentage of what I owe but I hope they cover more of it. Also, I wish to be able to go to any facility or doctor and have AARP pay my deductible and drug coverage fully.

It would take a lot for me to switch or leave them. We really love the silver program for seniors and the reps are great, very informative. I and my husband love all the features programs and extras that are offered. We use the health tracker app a lot and we also love the local restaurant discounts. The best. They're great.

It was an easy buying process and I really like the coverage I receive from AARP Medicare Supplemental Insurance. It helps me cover extra expenses and control my medical costs. I also like that they have a fairly priced, good value insurance product. It is a great tool to have.

It is really good to have the company for the Medicare Supplemental Insurance. It is really helpful to have such one to be in need of them. They are charging less and continue good. I will continue to renew to the same company in future.

Very good at all times. We are trying to get to the kidney stones. Are you going to the kidney disease that I have been working with you and I am going to the right thing for me and my family is doing the right now and then. The only thing that I have to do with the same thing for me text Nate and I have gotten the same thing as well as the first time since the beginning of next week and a half hour.

I have had the best experience with AARP. I have been with them for many years and plan to continue to do so. They provide the best coverage for me and always helps me if I have an issue with my policy. I like that they have a wide variety of doctors to choose from. And I don't have to wait very long to book an appointment to see my doctor. They also have a 24 hour hotline in case I have any questions or issues. Also I can add a spouse or my children to my plan as well so they are covered as much as I am.

My experience was quite mediocre but it fulfilled my needs. There were some bumps along the way that I believe could've been handled much better, however it was eventually resolved. The shipping of their product takes too long along with fixing mix ups cause a great deal of stress. Even so, reaching a customer service representative wasn't too difficult, which made my experience much better. The company seemed to want to help in any way it could with my stressful experience with them.

AARP Medicare helps me pay medical bills and a small amount on my prescribed medicine. They offer easy pay or direct billing. I do not have to pay all of my medical bills just a deposit. But the cost of the insurance is not very good, high rates, and the phone representatives don't understand the policies. Example, they are supposed to pay for prescriptions but would not pay because it was more than a week's supply. They said it was illegal to get more than a week's worth and yet I've been getting a month's supply for 3 years. I was to be reenvirised and NEVER compensated.

It was a good experience in that the monthly premium covered everything. I never had to pay deductibles, co pays or charges for necessary medical equipment. I also like that the monthly premium was debited to my checking account. AARP Medicare Supplemental Insurance covered all my doctors, specialists and my yearly CT scans. However, I disliked having to pay $241.60 every month and the plan doesn't even cover prescriptions!

AARP is easy to work with. The process is very professional. They provide information that is clear and understandable. It is convenient to use their website. I like that they have representatives who can help and answer all of your questions. They are knowledgeable and make purchasing insurance less stressful.

They have been very useful and very helpful for my medical and pharmaceutical needs. I was able to save a lot of money on my medicare supplement with my medications and my health services that I needed and that this would be a supplement I would recommend to others. AARP is very prompt and quick to providing a response to my needs. I also like that the supplement doesn't cost me too much money and they are able to provide good service and benefits to my medical needs.

AARP is a great help for insurance holders. I get lots of help from them and I just love it every time I want it. There's no need to pay quickly monthly payments and they have easy access and easy payment methods.

Nevertheless, I would suggest everyone that is qualified to have this company as a supplement take advantage of it.

I love AARP. They are very trustworthy and fast at completing needed tasks. Staff is around almost 24 hours a day and on holidays. Best of all you can call about anything and they will be happy to assist you. They even take the time to research answers they may not know. They offered me an amazing price of 100 dollars a month and due to my semi low income reduced that to 75 dollars after being with them for a year. AARP even allows me to add family members to my plan for no charge at all. Overall I have had a very wonderful experience with this company. They have met my expectations in every way possible.

AARP is great to me and my husband. They are very patient and kind. They are knowledgeable and know it alls. They also send me my mail on time or any notices that I must know about come right to me at the right time. They are great when I call them as they are very helpful and always willing to answer any question. I like their app and website. I can get tons of information I need and want on there. I even get a free donut every morning with my coffee. They help me with other resources that I may need at my age. They are so nice at the call center and cares about your needs and not just rushing you off the phone. I appreciate them so much.

AARP is well known company that peope know of. I like the company and how well the company is doing with it all. It is a great place to be in business. It is a good brand of products it has with the company. It is great to some people and everyone likes it.

The company is very reliable and their customer service is very nice. I like it when they have the best support for people who need medical help. It's just a great way of getting medical help and not paying for it, and a great way of showing that you care. Would totally use their service again.

My experience was very good. Everyone was polite, resourceful and helped me in figuring out exactly what I need and was quick to help me get it. I like that AARP is affordable. They have prices that can mold to fit anyone's budget. They're also RELIABLE! Anytime I've had questions or concerns they've been available to answer my questions. They make it increasingly simple to understand exactly what you are getting and what you need. However, I’d like them to change the renewal plans of the insurance as sometimes it can be a hassle to renew and re-up. Other than that, they are near perfect with everything they are doing currently.

Glad this helps people. Good information on health news and saving money on prescriptions. Reliable good benefits. Caring company and happy to use it. Easy access and my mom uses it too.

I like that this company ensures that all my medical bills are paid for and that I have rides when I have no car available. Happy to know that this company love helping people in a big way. Want to keep it forever. It makes me happy and healthy. Sometimes calls are slow but that's normal thing for most companies.

The convenience of using AARP is ok and I like having the basic options that they provide. I like the style of the website and how easy it is to navigate. I also like the way they handle customer service, and the mail I get that tells me all of my costs and premiums. However my experience with this company has been turbulent to say the least. Prices are constantly rising and I do not like the way they are constantly trying to take away services from what I already get and what I'm paying for. It's ridiculous that Americans are supposed to be so forward but we can't even get adequate health care. Government officials need to start doing their job and providing people with healthcare as a right as a citizen of this country.

They are very professional, and friendly. They are always there to help you when you need them or just have a question. They have so much stuff to save you money. They also help provide extra health care when you need it. They are great. However, when you use your card when you are shopping, people know about how old you are, because of the age requirements to join. Sometimes the retailers say they don't accept the discount card. They need to update their list online.

AARP Medicare complete is a great company to deal with. They have it all covered. They also have great, honest and satisfying customer service. They send out letters to keep me informed on what tests needs to be done. I also love their co pays to the doctors and their co pays for their prescriptions. I also like the fact that their co pays are 0 dollars and that the medicine is the same. They give approval quickly to the doctor for procedures. Also with AARP I like the prescription drug mail and that you can see your own doctor. I love telling people that I have AARP.

AARP has taken care of me the entire time and I don't think there is another company out there that can compete or even compare with AARP has done for me and my family. There are a lot of features that I love about AARP and what I love the most is that I do not have to always call in for someone to assist me. I can log into my account online and everything I need is right there on the website for me. They are very good to me and if I had the power I would not change a thing about AARP. They are perfect the way that they are. I hope that they always will remain the same and never ever change. Overall my experience with AARP has been amazing.

Coverage help the gap between what Medicare covered and what what they did not. The booklet was hard to read but their customers service representatives were nice and knowledgeable to help me out. The call center was a hassle to call and wait on the phone but once I got a hold of someone, they explained it well. Overall AARP is ok to deal with but I will not subscribe to it again unless the price is more affordable. Most people think the cost is high.

I like that they are there to help. They provide needed information and are informative on everything about the company including packages and benefits. They help me in every way possible that I needed. They were very helpful friendly caring and kind. The experience was awesome and I highly recommend to all that I know.

My AARP Medicare Supplemental plan is one of the best health insurance plans there is. AARP is one of if not the best company when it comes to health insurance because they know how to get the right plan for you. Depending on your situation they can give you a plan that is just for your situation such as a family plan or an individual plan with different and unique features and benefits to accompany each. AARP know how to treat and care for their customers and I have never had one single bit of regret since I joined them. I haven't one single problem at all with them and even if I did, I know I would be able to resolve it quickly with their awesome support team. I'm really glad I found this company when I did or else I might still be getting ripped off from bad deals from other companies.

Found out about this company because someone recommended it to me. Meets all of my needs and has a great low price for the type of insurance services I need. Other insurance was too expensive. Great Customer Service and would recommend this company to everyone else I know.

Good prices on doctor appointments and medication costs. I like that they work with me on the prices of my copays for doctor appointments and my medication costs. They're very good about making sure I have the medications under a certain amount of money so I don't have to worry about coming up with the money. The only complaint is that it takes them a while to respond to my questions and concerns. I have contacted them on numerous occasions when I really needed them to help me understand something or when I needed them to fix a pricing issue either with a copay for the doctor's office or my medications at the pharmacy. I hate that it takes them days at a time to get ahold of me sometimes. I've waited about 2 days at the most for a response on some occasions. Could be better but I'm grateful.

My overall experience with the company that I selected was and is a very good one. I have been treated with the utmost respect, kindness, patience, and understanding. The company also takes their time to explain the coverages, the limits, and the rights that I have. I also like the benefits you do end up being able to have. However, I wish the process of getting approved for benefits wouldn't be so hard to get.

I have been a customer of United Health for 10 years and have been completely happy with them. I like that I can choose my own doctor and don't have to have a referral and they have great customer service. I also like that they take care of all of the paperwork. But the downside is that the premiums are quite high and they get higher every year.

AARP is great and I love it. It's accepted everywhere, I have no copays and don't need referrals like I did with my old plan. I always needed referrals and authorizations for test and now I don't. All my doctors take my plan. My last plan was EmblemHealth and all of a sudden my doctor didn't take my plan, so until I turned 50 and was able to get AARP I had to switch my PCP.

Everything worked out fine and I was able to get everything at a very limited price when I needed it. I only needed it for a few months when I had a medical condition over 5 years ago. I was able to see a multitude of doctors in the area whenever I needed a procedure done. They had good services including free prescriptions and screening. It was enjoyable because I didn't have to think of being billed after the fact and there were no hidden fees that I didn't see coming.

My overall experience with AARP was a great experience and I like AARP for many reasons. I was able to use my Medicaid everywhere. They are low on cost for the things you do have to pay on and help you with a lot when you need them. They have a great a great support team with real people who care. The people really helped me a lot and showed me they really care about me instead of what I can offer. They really take time out for each individual. But if I could change, I would make it where everyone was able to enroll with them no matter what. I would make it where you could experience more benefits where people in need would qualify for and would love. Other than that this company rocks and I would choose them all over again. I have heard many great things about them and so far, it has been proven.

The company has been very responsible with its services. I love the way they work, everything is easier for me. It makes me want to keep its services for a long time. I recommend the company to all my friends and family.

AARP Medicare are pretty good and easy to work with. It can sometimes be hard to reach someone with questions, but you usually get an answer once you do. They are understanding and seem to have the goal of offering a product that meets their customers needs. They offer a lot of assistance in answering any questions you may have or understanding what coverage exists. Overall I have had a good experience with the company and will definitely consider staying with them in the future. But it would be nice if premiums could be lowered. Nothing is free but lower cost is always a plus.

I love them. Every time I call, they are there for me. They do everything they can to troubleshoot the problems and try and get me my medication with no fees. They also check up on me, they greet me, and they make sure I'm good. They care to know I'm actually doing well on my medication. I think that if they had a more attractive name and better advertisement with appealing benefits presented to the customers then they'd attract a lot more consumers.

Very helpful in helping me select supplemental insurance. Their team offered follow up and gave me information that helped me decide to go with AARP insurance. The representative did not push me into making a decision. Very personable and patient. Did not try and persuade me just gave me the information and allowed me to make my own decisions. The coverage took care of my doctor's visit and allowed me to continue seeing my specialist and it was covered. The representatives at AARP were very well informed and most pleasant.

I have had great experience with AARP Medicare Supplemental Insurance. They have been great with all my insurance claims, especially when I went to the emergency room for kidney stones. Their customer service is great. I like all their features. They keep you up to date on things. They pay bills on time and they work great with any hospital I go to, no matter what state I'm in.

My overall experience with AARP Medicare Supplemental Insurance has been that it is excellent and affordable coverage and I do not know what I would do without it. AARP Medicare Supplemental Insurance has come in handy more than once because my overall health is very poor. Also, I like the price, the ease of doing business with them and everything else AARP Medicare Supplemental Insurance offers in general. It is of great benefit to me in the long run.

It covers all of the expenses that I have and I provides coverage for all of the extraneous expenses that I have. I have also provided it for my relative. I like everything about the company, particularly the things that are covered under the Medicare Supplemental Insurance plan. Everything is sufficient. Injuries pertaining to extraneous factors are covered under this supplemental insurance. Everything in the company works effectively in every way and I have never had any issues with anything.

AARP Medicare provides just enough for me to survive for me and my immediate family. I am satisfied with it. I've been using it for many months now and it worked great. It is worth every penny. I really like the value it has to offer for me and my household because we can't afford much. I want to get more and more people involved like my other relatives and close friends.

I am very satisfied with the service provided by my Medicare supplemental insurance policy. Claims have been settled in a minimal time frame, and all contacts with company reps have been satisfactory. Responses to claims when filed - prompt reply to any questions I may have, courteous company reps who are knowledgeable and answer my questions in a manner I can understand the answers.

AARP did the job and got me the meds I needed. I wanted help and I got it six seven. They are responsive to emergency need and was quick. I wish the cost was less though. I am on a fixed income. Affordability is needed.

Have used the service once, no problems used for flu shot and for medication refills, just using the number assigned transitioned at a new facility easily. I like the contact at appropriate times to ensure good health, updates to my account advised of through email, which is my preferred contact method. Also like the fee structures and payment options.

My overall experience with them has been truly exemplary. From the beginning till now, it has been surprisingly smooth and successful. I was actually tempted to switch companies at one point, but their consistency convinced me to not only stay, but also recommend their services to those around me who were earnestly interested. I like how convenient and considerate of a company it actually is. Also, I really like how coherent and direct they are with their approach to providing what a customer truly needs during that precise time.

I am relatively new and I’m very happy with AARP Medicare. I love that they really help people. The magazine is very informative and easily read. It is easy on the wallet too. Customer service is top notch, friendly and lots of knowledge. I like that they are helping older persons make sure they are informed. Getting a hold of an actual person on the phone is always a plus. The lady was able to answer all my questions. I felt very comfortable about using AARP for my supplemental insurance.

The payment each month is ridiculous. They should change the cost of the plan. I pay 270 a month and when you're on a fixed income it's hard because it's a large portion. I need to have more options in the marketplace that their insurance is less expensive. Social services or whoever is in-charge of insurance plans should contact me and show me other options so I can save money and still have good insurance. However, I like that I don't have a copay. This way if I'm seeing a lot of doctors that month it saves me money. This is good for me.

They were very easy to work with and offered benefits tailored to my husbands and my needs. They helped with finding a doctor and prescriptions. I liked that they had a way to see my coverage online and they sent a brochure. My doctors were also able to work with them easily. If they had more options and covered more things it would be better but overall my experience with this company was a good one. They were always very helpful and I never felt like I wasn't a priority when needing assistance.

It was an okay experience with them. It may not be the best, but it was alright. They put their customers first. The customer service was superb and the people are great compared to others. However, I wished the rates would be lower and more services would be provided.

The company is good to me and they also have other benefits like discount on hotels, car rental and free gifts. They send you a check for what don't need for the bill. I have been with them for over 15 years and I have never had a problem with them. Someone to trust. They pay what Medicare don't and you can chose your own doctor and it goes where you go.

I like that they offer a wide range of coverage that is very affordable in comparison to other plans that are currently on the market today and they can be purchased very easily through your employer. AARP Medicare offers comprehensive medical insurance at a low cost to consumers who have health insurance purchased through their employment on a regular basis and the plans are much better than Obamacare plans that are on the market today. They have good plans and I have had no problems with using them at all.

The service are next to the highest price ever paid but the amount of places offered are good for me. This is based on a quick experience with the company. I liked the policies and the coverage that original Medicare does not cover but the price was kinda high for me, I called for a low payment but it was not possible

I got AARP United Healthcare and it's been okay, but I need more help with my doctors. They should have more in network doctors so I don't have to pay more to see a different doctor. I like their 800 phone number, my insurance card and the book of in network providers. Their customer service is pretty good too. But they need to pay more on services that my doctor prescribes. Also, I dislike that they don't cover all the things they should, they should cover specialist more for anyone like me on a limited social security when it doesn't even last from payday to payday.

The features that I really care for and admire about this company is that they will go far and well beyond whatever is needed to help the customer understand the exact product and services that they purchase. No other brand or company can offer this feature. But one feature that I would like to see changed is offering a cheaper startup price for first time applications. This feature should be well explained and understood by the consumer before they ever sign or finalize their policy. My overall experience with this brand is a very impressive one for the simple fact that this company is very customer driven and offers the very best in very high quality products and services that fit within any family's budget or financial planning.

I enjoy the good coverage with no co-payments to my doctors or hospital. I am able to visit any doctor/hospital that accepts Medicare. Very limited paperwork. When I get a raise in SSA though, the premium is raised on my insurance.

My overall experience with this company has been absolutely fantastic. Whenever I have had any health problems, the insurance covered exactly what it was that I needed and I never had to pull out any of my hard earned money out of my own pocket. It gave me peace of mind. I like their customer service. Whenever I have had any issues, which however is a rare occurrence, they were always quick to jump to my rescue and help me out to the best of their ability in a timely and efficient manner. I have never had any significant issues that were not able to be resolved in a good 20 minutes phone call or less. But they could have lower prices.

Every time I come to their website (https://www.medicare.uhc.com/aarp) I waste hours only to end up calling on the phone and wasting more time! The new website is even worse! Two days ago I spent hours trying to find a new PCP since I received a letter stating that the current provider has left the practice. The search process simply does not work on this website. No matter what key words I input, I get incorrect information back if any at all. I put in "Lee Physicians Group" (current provider office) and get every doctor with the word "physician" in their profile! Yeah, that is all of them!

AARP is a good and honest company that treats their members with respect and good service with a lot to be proud of. And I respect and appreciate them a lot. But there is a long wait time when I try to call them.

I have my drug plan with United Health Care and have been with them for at least 6 year now. My experience has been very positive with United HC and have had excellent service. I have seen quite a lot of premium increases thru my time with the company. The premium is beginning to get rather expensive. The drug tiers and drug out of pocket cost are beginning to also become very iffy. However I have a 0 deductible which I like very much. The plan I had before had a fairly high deductible and didn't even give any benefit until I met that deductible. I prefer to stay with the same company and do not like changing each year.

The company is so willing to provide you with benefits and that they are willing to cater to your every need no matter what it is and I really appreciate it. I like the environment of the company because the service is really good and the atmosphere is great too and leaves you comfortable like we are with family, everything is nice in the company. They should keep doing what they are doing so that more people can know how great this program is to anyone.

The company has been easy to work with and they have taken the time and called explain to us things that did not seem to be understood and to make sure there were not any issues. All of our claims for coverages have been taken care of satisfactorily and very accurately.

They are great for paying any difference that Medicare will not pay and I can use any doctor or hospital. Also, they are 100% easy to contact. They have a 24 hour call center for any questions I might have and are very polite when I call them and they help me 100% with my question. I like the very informative booklet they sent me which shows all that I am covered for and is a great help for most questions that I have. As long as Medicare pays for a service, then they will pay any difference. I am so pleased with AARP (United Healthcare Plan) that I also applied for Dental insurance with them. And I would not change it for any other plan at this time.

I have drug coverage (Part D) and it has not been a very good or efficient or efficient experience. They have forced me to answer the same questions more than once in order to obtain mail order drug prescriptions. The plan is sponsored by AARP (of which I am a longtime members) and provided by United Healthcare (with which I have for other family medical coverages). Signing up for an account on their website has been problematic and their mail order service has been rather aggravating/frustrating to use. They had to overnight my first prescriptions because of their failure to perform in a timely manner.

I have multiple chronic diseases such as diabetes, hypertension, obesity, kidney disease, and hypothyroid disease and also experienced breast cancer with chemo, radiation and surgery and despite all these issues the significant majority of the cost of my care was covered. All my various providers readily accepted AARP along with Medicare and there was no difficulty with co-pays or with the filing of charges for reimbursement. Just very easy to utilize which was very helpful since during much of the time, I was very fatigued and unable to handle difficulty.

They are a much needed brand. They took care of me when no one else would. If not for them then I wouldn't be where I am at today. My experience was great with them and I would not change one single thing about them. I really liked their customer service. They were friendly, knowledgeable and above all else very very helpful. I never had to wait more than a day to get a response back to any question that I may have had and boy oh boy did I have a lot of them. They were helpful through and through. I hope I never have to use them again but if I do I would be proud of it.

I have been very satisfied with AARP. They are very helpful and easy to do business with. I can count on them. They give great advice and recommendations that are in my best interest. Additionally, they have an easy to use website and their customer service is exceptional.

My mom who as dementia moved in with me a few months back. We sold her home and advised the post office to forward her mail to my address. We never, ever received her new 2018 premium payment invoice. I found out when I went to Walgreens to pickup her prescription that she no longer has coverage. I called AARP and they said it was too late and she does not qualify for special circumstances. I am so confused and frustrated on what just happened. They took payment for Jan-Mar of this year, but will not reinstate her policy... That does not make sense. Now she will not have coverage until October and they can say no at that time. Please send advise. They are unfair, heartless and unfeeling at AARP/UHC.

I like their good customer service. Good in-network providers and facilities. Reasonable co-pays. No referrals necessary. Stable list of GPs and specialists. Provide updates quickly. Quick to send out new cards. Leaves me paying large copays for hospitalizations though, $500 per night for the first four nights. If I have a chronic illness, copays can become astronomical. Also, doesn't work in Europe.

I heard about the Program through a family friend of mine and I called and they had great customer service. Everything was pretty easy and just made everything really simple for me. It was great and I liked it a lot. I really like that you can go online and just get almost an answer to every question you need just by the FAQ Page. Also you can get more answers with just calling them really easy. But being on hold was kind of annoying on the phone but they say they were busy that day with callers so I actually understand.

They are an honest and a fair organization to deal with. When I have called, they have responded quickly to my questions. They seem to be genuinely interested in helping you with your problem. They have experienced employees who handle your questions with expertise. Also, they are easy to contact and have good customer service. However, their price could be lower.

AARP is efficient and well organized. They work when you need them to, they do the job good and they do it right. I like and value the coverage I receive. I like the care they show when I rarely speak to them and I value the patience they have with me when I do not understand. My doctor appointments are taken care of and I never have a problem. AARP does exactly what I need and there's nothing I would change except maybe renewal. AARP is an amazing medicare group and I support them all the way.

My experience with AARP Medicare supplement insurance by United Healthcare has been a good one. I don't have to pay a premium for the insurance and my co-pays are low. Also, I appreciate that I don't have a co-pay when I need to see my primary doctor and I don't need to have a referral to see a specialist either. I also like their customer service. They are knowledgeable, helpful and easy to do business with.

Last October I inquired about the different plans available to me. I had been paying $25/mo for a basic plan. I was informed if I go up to $91.10 per month I’d have no deductible (it had been $405/yr) and no cost for prescriptions. Now I find, as I use my insurance for the first time, that the salesman lied and there are costs. The Co-pay is now $37 for the prescription I need.

The plan I chose provided the benefits I was looking for. It was easy and a pleasant experience to sign up for the coverage online. I liked that I could pay my premiums online, and not be required to have automatic withdrawals from my checking account. All claims were paid within a reasonable time. However I would like to have a lower premium with same benefits.

They are efficient and fast. They serve the customer well and they have never given us any problems at the time of making the cober. They are always attentive to the moment of requesting their help never fail us.

AARP is a great to be part of a membership with and they have long term care and life insurance. Easy to use and I like the resource center for AARP members only. Also, AARP helps protect Medicare and members of AARP with senior with life insurance coverage benefit, they offer online games including discount online and offline. But I would like AARP to change the co payments on drugs and health care.

I agree that the service, or lack thereof has gone through a major decline. AS someone else noted, s/he noted that there had been a major decline in the service and the accuracy of their bills which they have been unable to correct. Have be inaccurate and unable to be corrected. No doubt, they are living on the float. The longer they hold the money, the longer they collect interest. Yes, the interest rate has been low but when you hold millions in the account it does amount to a considerable sum and their expect that no one will make a fuss about 7.95 so for the individual subscriber, it is a bother, but for the company it is a windfall. It does add up does it not?

I am very frustrated. For the last week I have been trying to get ** (prescription strength) for mother and I have received two different price quotes - $148.00 at CVS and $98.00 at Walmart, after insurance. WHY??? AARP already takes over $250.00 per month from my mother’s $680 social security check and she is receiving no real help from this so called "insurance company for seniors!" It's more like highway robbery. I need to find her some other prescription drug insurance. This is ridiculous! Any suggestions?

I'm paying for extras that I may need in the future. Still need to use this part of their services and have not had to use them up until now but may need them soon for dental. I will need implants put into my mouth and other products are need in my mouth that I have put off for a long time. Cannot afford to have this done with me right now.

My parents, grandparents and I have had a great experience with AARP so far. They cover a heck of a lot of necessary procedures/appointments that I wouldn't be able to afford otherwise. Moreover, they have wonderful customer service, it is always very easy to get in contact with a representative on the phone, on the internet, and in person. Aside from getting in contact, my issues always seem to get resolved fairly quickly. However, they should have better coverage for people with a much lower income than myself. Extended coverage would be fantastic.

I have been very pleased since I have purchased the AARP Medicare supplement plan. They are very easy to contact if you have any questions or problems and they always pay the bills promptly. Moreover, I like their pricing. It is based on drugs that are in different tiers. If I ever have a question or a concern I can call them or email them and they can go over other options that might be better for me.

Wonderful customer service every single time. I've never had to wait on hold and everyone is very knowledgeable. Also, they are caring and compassionate. If I have any questions the website is easy to navigate. Most of my copays are reasonable low and so are the prescription copays. Moreover, this company offers car rides to people who can't drive or don't have a vehicle. This is a company that I would definitely recommend to my friends and family.

Able to help right away without hassle. But sometimes they do things that aren't even needed, and one calls take a long time to get through to someone. Sometimes people are rude, and don't even know what they are talking about over the phone. Then I'm put on hold for so long, that I have to hang up and call back. I like that they're on time, accurate and fast. At times when a car is needed or roadside assistance, they are there to help, but does take some time. That when I am able to talk to someone who actually knows what they are talking about, my phone calls go much faster, instead of me talking to someone who's just reading a script.

The company has good coverage. It's great that they considered the consumer's needs. The company offers coverage that doesn't leave the consumer at a loss. The company customer service is great as well. I did not know the company was going to treat me this well. They should keep up the good work. I am glad I chose this company.

I like the vision part and the dental is not that bad. But it does cover any cosmetic work I need done, which is very convenient for a lot of my situations and medical concerns I have. And if I have to go to a specialist it has to clear with the insurance company. I just so not like the copays. With this insurance company the copays are little ridiculous. And I would like to just go to any physician I want.

This is a great plan that can't be beat. After announcing they were closing the plant we work in The union and company had an agreement to pick up any extra costs when the company went out of business in 1984 in our city. We pay only $400 apiece for the year out of pocket. My wife has Leukemia and the insurance coverage is great. They are still paying all but $5 of over $18,000 chemotherapy expenses per month for 15 years now.

I like having extra coverage to decrease the amount I have to pay. I also like that they offer different coverage to cater to what I need and when I need it. The company is also very attentive to my needs. Moreover, they offer supplement insurance that Medicare doesn't cover. However, I spend way more than I should on insurance and I dislike the added expense. Other than that, I'm very happy. I would highly recommend them.

I had an easy time with the company, they were very caring and professional and got everything I needed to my satisfaction. They provided me with in-depth information and knowledge and also show promise and intuition. It's a great company and an effective one. The company is innovative and is shown to handle any problems in a professional manner. I got the most out of it with the customer satisfaction that was given to me by the company.

AARP always delivers the best service. They are easy to deal with 100% of the time and are always willing to help me understand everything very thoroughly. I like their flexibility as far as accepting customers with any reasons and all ages. I like how they also have car insurance, that makes shopping for that easier. Speaking of shopping there are rewards for shopping at sponsored stores! However, they should make the website easier to navigate.

I have only had this coverage for a year but I have been very pleased with the ease of doing business with them and the helpful customer support representatives who are available twenty four hours a day. The only thing I would change is a lower monthly premium to make it easier for seniors to afford.

AARP provides very good service and perks, actually better than the full cost insurance I paid for before retirement. The list of doctors and specialists is very large and I have never had an issue with coverage. The company provides an annual wellness home visit, plus a gift card for taking care of your own health. The monthly cost is zero and they pay me to have an annual exam. How can you go wrong with that?

I am not completely happy with them. Some items are not covered and I really don't get a good explanation from them. Also, their website is not very user friendly and there have been several times I have not been able to access my claims. However, it's easy to make payments and they are good about communicating changes in premiums. Most of the people I've spoken with have been helpful and there are no claim forms to fill out, too.

Well AARP is a good company, a little high in price on some things but over I feel a good company when I used it for some of the things that AARP is used for. The service was good, insurance is high everywhere now. Some discounts are good, some are not so good. The company is to help older people like myself to make ends meet in all kinds of discounts. The auto insurance is good also. They do so much.

When I entered the world of Medicare, I reached out to AARP figuring that they were an organization committed to representing my issues. Oh was I wrong. AARP is simply a company selling numerous products for profit. Actually think that their not-for-profit designation needs to be reviewed by AGs. Because of their recommendation I purchased United Health Care. I have already written a scathing review on UHC for ConsumerAffairs. Shame on AARP and the work that they aren't doing. One of their customer service agents actually identified himself as a "sales agent."

I signed up for this medical coverage years ago to assist my medicare. Their contracted doctors never impressed me so I did not use this coverage. Then I asked them to separate from my medicare so that I could at least use my own Medicare coverage without them. Their representative on the phone said it was done as of 12/01/2017. This was a lie. I found them still attached to my Medicare late in 2018. They said that I would have to unenroll and then they would let me know by mail if they approve of this. Currently they are blocking an important surgery for me because my doctors are not on their network. I have to pay for everything out of my own pocket. I truly hate these creeps! I am looking for a lawyer now.

Changed to AARP Medicare Complete Plan 1 from United Healthcare for both myself and my wife. Nothing has gone right from start. False and conflicting information from Customer Service representatives requiring extremely long telephone call lengths, (30 to 55 minutes). Cannot get credit for paying for plan premiums that were to be deducted from SSN benefits. Un-authorized prescriptions being requested from Physicians office to a local pharmacy instead of home delivery.

I am so discouraged with my experience with AARP UnitedHealthCare. I signed up for services around Nov. 2017, service to become effective Jan.1, 2018. Still no CARD, no information, have made repeated calls, no results. If this is the future of my experience with UnitedHealthCare, boy, did I ever make a mistake.

DO NOT BOTHER WITH AARP UHC! I started attempting to enroll in their Plan F Supplemental Medicare plan in November. Here it is January, and I just cancelled the plan, that I didn't get approved for until early in January. One day I spent 5 hours on the phone with a representative; my calls have been disconnected; and I've been given false information, or rather no information at all that might affect my decision for this insurance. I thought I was registered with them, at least 4 times, to only find out through ANOTHER letter, that there was a problem.

I have had nothing but problems with AARP/UHC Medicare advantage since I became eligible for Medicare due to many health problems. I wanted to stay on Medicare A/B and find a really good secondary plan that covered everything Medicare did not including RX, Dental, Vision and so on. Well come to find out that is not the case or option at all for those under 65. If you are proven disabled by the US Government we should be allowed to get the same Medicare options and plans. NOT, the Healthcare administration along with our government leaders won't allow this. Your only option for Medicare (which mind you, you are still paying the monthly premium on for A & B) on social security disability is to be forced to use the Medicare advantage plans (some have premiums every month and some don't).

After recently retiring, I decided to go over my monthly bills with a fine tooth comb. To my surprise, I found a monthly debit on my secondary checking account for $18.90. After some digging I found that this has been going on for over 14 years! After spending hours on the phone trying to figure out what this was for I discovered it was an AARP supplemental plan via United Healthcare that pays you a whole $34 a day for every day you spend in the hospital. I had no knowledge of this, surely don't remember ever signing up for such a rip-off plan. That's over $3300 I have paid into a plan that is virtually worthless. Does anyone have any suggestions for recourse. Please advise. Thank you.

I am hoping you can help, I really appreciate it: Problem: UnitedHealthCare effective date: I am retired military and have Tricare For Life. I spoke with Tricare & was told I didn't need the prescription plan with AARP Medicare UnitedHealthCare. (UHC) Member ID **. In August I called UHC and discussed changing my plan to only include the health insurance and drop the prescription plan. In September I received a call from my doctor about my insurance & was told it had been cancelled. I never received a letter, email or phone call from UHC. I called UHC & told them I did not want the health insurance plan cancelled. They said they would reinstate it to 09-01-17. They said it was their error and the plan should have been changed to just health care plan.

When at the pharmacy with a friend she realized I only paid $5 for the same medication she was charged over $30. We both have the maximum part D coverage so the question is 'why?'. She has AARP UHC coverage while I am with Humana. Since this is a common antibiotic we called AARP to find out why they had such poor coverage. After being bounced around for over a half an hour I was told they 'did not know why' and could not help me any further. I then asked to speak to a supervisor and was put on hold for over 10 minutes. I finally heard someone pick up then the line went dead. I think the justice department needs to open another investigation into this company and their business practices.

Took out medicare supplement for myself and my husband, husband has some health issues so I am power of attorney. Applied, was charged 133.00 each, total 266.00 for premium. I was told, next month I received notice his policy will go up to 325.00 for next month and mine will double, I have no health issues. Called and told them to cancel both policies and now they say I cannot cancel his, as I am not him, even though I have faxed POA papers to them over a month ago. Now they say that would stop the premiums, I have to fax more POA papers and then call back and go thru the process again. Then they said the 133.00, total 266.00 was not a policy, it was the APPLICATION FEE to apply!!! So they said they cannot cancel his policy but when I took him for checkup, physician office said the ins company said his policy is not valid, I canceled it!!

The premiums, most RX, and co-pays might be low; but this plan is a joke if you need any kind of out of network treatment. When looking at plans online, just because your specialist is in their website is listed as a preferred physician doesn't mean UH will approve your PCP referral to that specialist. The numerous processes required to receive any treatment is like pulling teeth. My surgery that was supposed to be one week away will now have to be canceled until I can change plans during open enrollment. DO NOT ENROLL IN THIS PLAN OR ANY PLAN OFFERED BY AARP.

AARP Medicare Supplemental Insurance: While it directly does not cost you a monthly premium, it is like having no insurance. You have to pay for everything. So I find myself sick with the doctor's inability to diagnose me or help me. Cannot afford to go for a bunch of tests and go to Specialist. Don't have $5,000 to lay out. THIS IS LIKE HAVING NO INSURANCE. It is a joke.

I became a member of AARP's United Healthcare Supplement F on 7/1/13. I have found that over the course of time whenever tests are ordered by my physicians, it seems to take at least 2 weeks or more to get prior authorizations. On 5/5/17, my Cardiologist ordered a ** Stress Echo as I have severe cardiac issues, and as of today, 5/12/17 no approval has been received by my doctor's office. In fact, they were sending another notice to find out what the delay is with getting this approval.

Website for: myAARPmedicare.com DOES NOT FUNCTION. I was encouraged to sign up for electronic communications and receipt of EOBs. Yet, when I logged into the above website using either Safari, Firefox, Chrome or Internet Explorer and try to view EOBs (or view information about my benefits) I get a "white screen." I called a "web specialist" and they said they are aware that the website has a problem and know about the white screen and have been trying to fix it for a "long time" and are getting similar complaints from others who are unable to access information on their site. I was told that they currently ONLY support browser version which are 5 years old (REALLY!) and do not support updated software.

I called the 800 number which was on the letter I received from AARP-UHC dated 03-07-17 stating a claim had been denied by my supplement policy because I had Medicare Complete. I evidently must have signed up for this program over the phone. I get my care at the VA along with my meds. I have had the supplement policy for 4-5 years now and have been very happy with the coverage and payment of claims. I simply want to cancel the Medicare Complete policy. I have spent an hour on the phone going through a myriad of phone prompts that got me to the wrong department.

I am a writer, and I have written a blog about my experience with AARP Medicare Complete HMO - it is below: I usually like to write about things I know about, but today isn’t one of those days. I am a moron when it comes to insurance, and I really don’t care to learn more about it. But, in order to get by in life without major headaches, we really do need to have a basic knowledge of insurance. Otherwise, you may get into a mess just like the one I am in right now.

I work in the senior health market. I'm independent and I just stumbled onto these reviews while searching for another topic. What really bothers me is when I sit down with Medicare beneficiaries and try to tell them what I do know about AARP so many swear by them and believe they are some sort of senior advocacy group. Are you aware that they overcharge for supplements 5% every month in addition to making you buy an annual subscription to their magazine?