AARP Life Insurance

NO customer service. Waste of money. AARP is not worth the money. They are paid a royalty/commission to sell United Health and won't help if you have a problem with what they promise. Buy from Cigna. United has also a lot of bad reviews. Their customer service terrible.

I'm curious on whether or not to proceed with life insurance policy. Need some honest advice from others that have dealt with this company. I see a name, Jason Montgomery as agent out of Arkansas and California? New York Life seems to be a legitimate company and AARP is but some of the reviews seem to be suspicious on this company. Thank you for any insight. I would hate to waste thousands of dollars in premiums if this is a scam insurance company. Unable to publish email address so I'll check to see the latest reviews (2020). Thank you.

I have carried a $50,000 AARP Term life policy for 25 years. Last year we moved and I updated my address with the company as instructed. I recently stopped receiving my premium notices and when I called to check on it after much wrangling and being put on hold and transferred I was told that the post office had returned several of my invoices and put a mailing label on them that has never been an address of mine. So, the company cancelled my policy! NO phone call, no email...They said they sent a notice to the bogus address (which of course I did not receive) and so 25 years of payments and the insurance I was planning on for my two children no longer exists through no fault of my own. NO apologies, no offers of reinstatement. Only an offer to reapply for insurance at age 69 and start over. Terrible customer service and a real disappointment.

My grandma started a policy with NYL/AARP Nov/2011, January 2019 she was diagnosed with Metastatic Lung cancer that spread to the brain, esophagus and other areas, she transitioned this life Oct 2019. I was concerned that her 100,000 dollar policy wouldn’t be honored after reading some of these complaints, I couldn’t be more wrong, the benefit check was mailed within 10 days. The common thread with a lot of these complaints are that the policyholder died within the contestable period and also when the policy has lapsed, it's crazy that some people would expect a payout on a lapsed policy, speak with your elderly relatives especially when they’re sick to prevent a lapsed policy. As long as medical history isn’t hidden on the application and the policy has lapsed, which should be a no brainer, everything should be fine.

I applied, answered the 3 questions, and sent money. 3 months later, no word. After several days of calling, found someone who said there were more questions. Answered them. 3 months later, received a refund check in the mail for my initial sign up. No explanation. Either I was denied or they have decided to issue me a policy for free? Which do you think?

I was sent many offers to apply for the life insurance policies. I applied and truthfully answered any questions. I am in very good health but because I had a gastric surgery a year ago to better my health and weight I was turned down for that ready only for coverage. They claim to help seniors to receive coverage for family in that time of need yet they do just the opposite. It’s a shame they misrepresent themselves to people.

I was offered three times to up my coverage and to accidental death coverage. They offered me $60000 in accidental death for only a few more dollars a month. After three small increases in my monthly payment I was getting $30000 in coverage. I lost my certificates and when they sent me new certificates the coverage said $20000 and the accidental death said $50000. They refused to correct it so I cancelled my policy.

My father passed in 2014 with a $10000 policy. He had always paid auto-pay on time. When he passed I called about his policy and was told they stopped accepting auto-pay which was the same time he moved. Out of all the people he paid bills to they were the only ones that didn't recognize his change of address. They told me I could write a letter and possibly recover the money he put into it. They are a joke, but most insurance companies find a way not to pay so I wasn't surprised.

I joined AARP 6 months ago and tonight I called them to ask them to stop sending me insurance offers. I haven't kept an exact count but I estimate I have received at least 20 offers for insurance (car, life, health) since joining. I've gotten 3 car insurance mailers in just the last couple of weeks. It's relentless. I logged onto the website and searched for a way to stop the mailers (I imagine AARP kills a lot of trees sending these out to all their members).

This company who my father-in-law obtained life insurance with accidental benefits from is a joke! He had two life insurance policies and luckily the other company was true to their word and paid out on both benefits within 15 days of his death. The day we received the accidental benefit from the “other” company AARP only paid us the life insurance portion. It has been over a month and a half since my FIL passed and this company wouldn’t allow us to email them the records from the hospital stating they don’t have secure email....are you joking?!? So after we finally mailed out the 240 page records they have taken over 2 weeks to go through them. Still to this day we are waiting for a payout on the accidental portion. How clearer can it be if the coroner puts on the death certificate (which AARP has) blunt force trauma!? Let’s hope they actually pay out one day!!