AARP/The Hartford Auto Insurance Reviews

I agree with the other bad reviews as well. I had The Hartford for my car insurance, I had a very minor pothole damage to my car, I filed a claim and for 30 days they gave the runaround, barely returned phone calls. I have to spend money from my own pocket to get my car repaired. Wasted my time and gas driving to get estimates for my car and was useless. They never sent me my estimate from Service King who they referred me to. I would not recommend using this company. Depending on The Hartford to protect your valuable items is a mistake! Read all the other reviews online as well like consumer affairs and BBB. They have 1 star with BBB.

I do not know why AARP supports The Hartford Insurance Company as a valued resource for members. I have had car insurance for all of my adult driving life. I was not enrolled in paperless billing and did not receive my yearly bill. I was prompted by the lienholder of my vehicle stating my insurance ran out. I called The Hartford to make a payment and was 45 days delinquent. This put me in a position from a stellar driving record and active insurance into a pool as though I didn't have insurance for 50 years. My yearly rate tripled! I searched all day for a new insurer. The Hartford is an absolute horrible option for insurance. Buyer beware!

ROADSIDE ASSISTANCE. I’ve tried to go through The Hartford for Roadside Assistance before with the same negative result. They routinely assign providers from Long Island and I live in Westchester county. They never check the location of the provider. Meanwhile I was able to a provider on my own right in my area. Unfortunately I forgot about the last negative experience with Hartford. Poor, poor, poor customer service. Never again.

I paid my December payment a week ahead of time. The website said my next payment would be deducted in January. They tried to take out the money two more times (for 2 policies each time) costing me a total of $100 in NSF fees for a bill I had paid a week prior. They refuse to help me or refund the fees

Have been with AARP The Hartford for several years and wanted to increase my Umbrella Coverage. Had to contact the insurer directly and mentioned that I was purchasing a new 2021 Tesla. Was told that they will not insure a Tesla. I have now placed my Auto/Home insurance elsewhere. How can AARP be so stupid as to recommend this company? When I cancel my membership, may they will understand.

I have received over 60 “events” for speeding on I-15. The report says I was going either 76 or 77 mph. That is true. I set my cruise control at 77 mph. The speed limit between just South of Spanish Fork and St. George, Utah in that area is 80 mph. I have contacted True Lane numerous time to challenge the events, but they don’t seem to care. I should not have even one event. Also, the distracted driving has problems. I was told it is because I was using the phone. I have not used the phone even once while driving.

I've been with Hartford for years and never had a problem until now. It started when I questioned why my rates went up. It was because of under or no insurance people. So I'm paying for them. I increased my deductible at that point. So of course, I backed into a car Sept. 8th. That was over a month ago. They are finally in the process of taking care of my neighbors car. As soon as his car is repaired, I am leaving this company. Awful experience. Phone calls weren't returned as promised. They never did refund the difference of changing my deductible from $500 to $1,000. Offered me $34 to repair my car. I told them they could keep that check. Still waiting for the $53 change in policy check. How can AARP be recommending this company?

After years with them with 2 cars, I sold one car and the insurance went UP by $30. I think not - hello Geico. Not to mention these people don't what they are doing there. Bad company - how does AARP get behind them????

As AARP members we thought getting auto and homeowners insurance through The Hartford would be a good deal. Unfortunately it wasn't. My wife and I have spotless driving records, no tickets or accidents, and we drive older Subarus. I've owned houses for about 40 years and never submitted a claim, until recently. The Hartford seemed to go out of their way to deny the claim without even looking at the damage.

AARP Hartford is great car insurance. Consistently gives the best rates and discounts that fit our changing lifestyle and auto usage. Superb customer service. Bundled with home or renter insurance drops rates further.