AARP Auto Insurance Program from The Hartford Reviews

I’m gonna put this in a short, simple review. My wife and I have been in the property/casualty (that includes automobile insurance) insurance business for a combined 50 years. We had our personal auto coverage with Hartford AARP for 3 years. The Hartford service is terrible. It takes repeated requests to get anything done like add a car. Pretty simple, but no, not with Hartford. Again, they're a terrible company to do business with. They don’t even deserve 1 star. Too bad, at one time they were a decent company….no more.

The app is awful... It will inaccurately reports hard braking constantly. I've tried to address the issue with customer service, but they are rude and inevitably justify rate increases. Ironically, I've used my map app while driving but you get penalized for touching, moving or unlocking your phone!!

This program records events very poorly. There are multiple times there are 2 people in the car with the phone side by side and they show different events!! If you use your phone or speed you get a slap. If you try to stop for a traffic light, car, animal, child--your trip goes to zero. Their program is designed to encourage the driver to accelerate to run through or over an obstacle. It seems that this is set up for everyone to fail.

We had someone who is covered by the Hartford back into us in a parking lot. He said he was not paying attention and didn’t look behind him before backing up, he even admitted it to our insurance and they have it on the recorded conversation. They are refusing to pay us our deductible and diminished value of our car because they believe he’s not at fault because he told them he wasn’t, imagine that. This is ridiculous!!!! I would not recommend this company to anyone, I understand the insurance company being on your side but to deliberately lie and cheat us out of we what is rightfully due!!!! I can’t believe the audacity and blatant disregard for other drivers on the road who can actually operate a motor vehicle in the proper way!!!!

If there was a zero star, this is what AARP Hartford would have gotten from me. What a rip off! I paid the full six months premium. I signed the paperwork and did everything they asked me to do. The Truelane app couldn't download immediately and when I called HartforD, the rep said "oh, it's okay, sometimes it is tricky, but we will not hold you accountable." After about a week, I got the truelane app installed. Luckily I took snapshots of my truelane info. Now Hartford canceled my policy late September 2025 and refunded $21.00 to my account . Their reason for the cancelation is because I owe $50.00 more. Mind you, the policy coverage that I paid IN FULL for is 5/28/2025 to 11/28/25.

I had an auto insurance policy with AARP Hartford Insurance. It expired 4/14/2025. A few weeks before it was to expire they notified me that my cost was going up $700.00 a year even though I have never had a claim or any other problem. I emailed them telling them I was not going to renew my policy because of the increase in fees. Two months after the policy expired I get a bill saying that I owe them $345.40 because they decided not to cancel my policy till 6/17/25.They are saying that I could not cancel my policy on the expiration date. only they could do that at their convenience. Unbelievable!!

I have an AARP The Hartford Auto policy and linked renter's insurance policy. I received an email notice to pay for the policies. I paid the renter's policy and thought I had paid the auto insurance policy but I hadn't. I was able to download the new auto insurance documents. The Hartford did not send me an email letting me know the policy still needed to be paid. Instead, they cancelled the policy. I had no idea it was cancelled till I tried to use TrueLane and it wouldn't work. I checked with The Hartford and they said the policy was cancelled. I tried to reinstate it, but they would not do that. Instead, they issued a new policy but wouldn't keep my good driving record or my service time with The Hartford. The new policy was $150 more than the old policy and they would not change that. I believe the reason they issued a new policy and wouldn't reinstate was to get a higher premium. I'm currently searching for another insurance company.

Terrible. I wanted to pay my recently deceased dad's car insurance premium so that I could continue to use the car while I was in from out of town settling his affairs. Nope. Flat out refused. Don't think this is what seniors who don't want their heirs to struggles to settle their affairs are looking for. Run away!

I consistently get dinged at certain areas where there has been construction. When the construction is completed, the speed limit sign says 45mph but the app or the program thinks the speed limit is 35mph. The Hartford told me to update/contact Google maps on my phone which I have done several times but no change. I have to make sure I drive at 35mph in these areas even though the sign says 45mph. Also The Hartford does not offer their own monitoring equipment so you have no choice but to use your phone.

I do NOT recommend this company. Their acquisition process is not transparent, I believe it is intentionally slow, and purposely overly complicated. I apparently was still in the "application" process 17+ days after getting a quote which was acceptable to me. The quote supported their claim that they can save me $$. After receiving the quote and monthly payment schedule they were happy to accept my first month's payment of $271.48. I mean, money was exchanged right? I had every reason to believe my business with Hartford was a go. No mention at all of driving record at that time which I thought was odd but oh well, they have access to gigantic databases and I figured my record had been reviewed. Otherwise, why would they give me a quote?