AARP/Hartford Auto Insurance

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Consumer Complaints and Reviews

Murray of Orem, UT on
Satisfaction Rating

I found out that Hartford canceled my auto insurance policy without giving electronic notification, even though all of my bills and correspondence occurred with them electronically. When I called to complain and ask if anything could be done about the situation, I was told that it was my fault even though the electronic invoices had no indication that cancellation would occur.

Ann of Lacey, WA on
Satisfaction Rating

After my paying them $1000/year or more for 12 years (2 vehicles), my roommate had an accident in my truck (I wasn't in it). I had her covered with my insurance. Hartford took info from the other party but wouldn't take info from me. They even used the other party's photo, which could have been taken anywhere, but refused to use mine. I asked them to slow down, but they closed the claim in 2 days, including the other party filing a claim for injury. Everyone was going not more than 2 mph (it was a parking lot accident). They probably printed up some letterhead for a fake doctor and submitted that. But Hartford believes them. Hartford's attitude was "Too bad, sucker!"

My roommate subsequently moved out so I'll be taking her off my insurance. However, Hartford is still going to raise my rate, unless I prove she's not living here any more (and she won't cooperate in giving me a copy of her rental agreement), and will raise my deductible back to $500 and remove the "no accident in 5 years" discount!!! Even though I had nothing to do with the accident.

I hate this company. If they ever did give me a "no accident in 5 yrs discount", my wallet never felt it. The claims person I dealt with was completely unsympathetic, was anxious to close the claim, didn't give a damn about my "loyalty" (which I supposedly also get a discount for). Not to mention, they raise my rate every year even though my car & truck get older. It's not like they're going to buy me a brand new one if it's wrecked. And their towing and rental car reimbursements were set in the '70s and won't pay for what you have to put out today. Unbelievably poor service.

edward of Bennington, VT on
Satisfaction Rating

The first year their price was reasonable. A year later with two vehicles that are a year older with no claims, and no homeowner claims the cost goes up. Like all insurance companies they are criminal origination. The state makes us send money too.

JAMES of Yakima, WA on
Satisfaction Rating

Hartford likes to play games with you if you happen to get a ticket or accident. We paid our premium and two weeks later they send us a letter saying we were not being reinstated due to non-payment of our premium. We paid our premium and they got the numbers wrong and blamed us!! They would not get back to us about the problem!!! Would not deal with them again or tell anybody to deal with them!!!

cassandra of Southfield, MI on
Satisfaction Rating

I have been paying my insurance every month with my checking account but this month I paid with my credit card over the phone. There was a mix up with my card and they cancel me. I would not have known anything until I called them to pay my homeowner's insurance policy with this company. I talk to the manager to see if he could just use my checking account that they have on filed and he denied my request and told me I had to pay the hold premium which is over 2,000 and then he change his mind and said I could no longer be in that company. That is completely wrong. The same thing happen to my sister. She paid her bill with her credit card and they put in the wrong card number and cancelled her account also. Please be aware of this company.

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karen of Lansing, MI on
Satisfaction Rating

I am an elderly person who belongs to AARP. They advertise the Hartford as being a low cost plan for car insurance. I have an excellent credit rating with no accidents for over 10 years, yet they were the HIGHEST cost for insurance! Disgusted with their false advertising. Will gladly cancel my account!!

Ken of Mcminnville, TN on
Satisfaction Rating

I acquired a Hartford policy primarily due to their AARP connection. Recently filed a claim which Hartford denied based on some "hidden" clause and because they can not find proof of a phone call made by the car dealer when I traded in the old car. This Insurance Company relies on the "legal" details instead of Customer Service. BE CAREFUL & READ THEIR POLICY DOCUMENT COMPLETELY. They surely fit the description of the "blah, blah, blah" company.

Melinda of Exeter, NH on
Satisfaction Rating

Was involved in a car accident that I caused, (no other vehicles or people involved). Police did NOT cite me, give me a ticket, violation, etc. Unfortunately, I live in a "at fault state" so I was made responsible. From the beginning and throughout a 3 month ordeal, the Adjuster and Appraiser were INEPT! I own a Mini-Cooper and cannot be taken to a regular mechanics shop. Appraiser told owner of foreign motor shop, who I always use, that Minis are made in China and to use Chinese aftermarket parts - WHAT! Owner of shop replied, "NO, Minis are made in Germany or Britain... no aftermarket parts available!" Adjuster tried to charge mechanical shop owner body shop hourly rates - NO! Different hourly rates and only did mechanical work... the ** continued.

Once at "preferred" body shop by the Hartford, Appraiser and Adjuster refused to pay for hood replacement! There was a huge dent (couldn't be pounded out) near wheel well. Though, pictures taken by Appraiser, neither Adjuster or Appraiser recognized the fact that a Mini Cooper has a uni-body hood that continues and encompasses wheel well! I HAD TO PAY for this OUT of POCKET!!! Just some of the many scenarios I had to battle with these INEPT jerks!!!

Shelley of Tucson, AZ on
Satisfaction Rating

They are very helpful. They answered all my questions and help get me what I need to be covered. They are very pleasant in dealing with and they don't try to bankrupt up in getting insurance which is very important.

Gary of Phoenix, AZ on
Satisfaction Rating

Rate Increase - I have been with the Hartford for over 10 years. No accidents or tickets. I just received my renewal notice and was surprised that in the last 2 years that my premium has increased 25.5 %. I called Customer Service and was told it was a General rate increase. I will be changing insurance companies. Whatever happened to the good old days when insurance was based on YOUR driving and not on everyone else.

Shirley of Glen Allen, VA on
Satisfaction Rating

I had Hartford for quite a few years, not any trouble until I had a few parking lot incidents that were hit and run and most definitely were not my fault, I wasn't even in the car. They raised my rates by almost 250.00 a year, I have a good credit rating and never missed a payment. When I asked why they said it was because their rates have gone up, bologna! Don't be fooled as soon as you need them, they are there, but they will eventually raise your rates.

Deborah of Makawao, HI on
Satisfaction Rating

Was with this company 18 years... never had a claim (accident etc). Owed them no money, payments taken out automatically out of my monthly SS check... Out of the blue they cancelled me and was rude about it!

JoAnn of Lake Forest, IL on
Satisfaction Rating

The company has good service and they paid the claim after the deductible, but it basically cost us more in the long run. Their rates went up exponentially in one year and we had not had a claim for several years. Customer service claimed that everyone in our area had similar increases and it didn't have anything to do with our history, which had been good for several years. We had a bundled package with home insurance and decided to go to a broker to compare pricing and that resulted in our leaving Hartford Insurance and moving to Safeco for all of our insurance and we save over a thousand dollars in total. Although we were with Hartford for more than a decade, I think they simply assumed we could tolerate their latest huge increase. But cost is as important as customer service when seeking a reputable insurance company.

M. of Huntsville, AL on
Satisfaction Rating

I decided to get the Hartford Auto insurance in 2013 because AARP was recommending it. This past week I had an accident and called the Hartford to make a claim for repairs to my new car. The estimator sent an app that would show me what photos to take to send back. In the meantime, I got an estimate from a local collision repair business near me. The two (2) estimates were not close. From the photos sent to the Hartford I was offered $1,500. The local estimate came up with $4,100. There is a big discrepancy between what the photos show and what the real damages reveal. I feel that the Hartford is trying to take advantage of an insurer. I have paid a lot of premiums to receive this treatment when I call on the insurance company when you need them.

Art of Pittsburgh, PA on
Satisfaction Rating

Signed on after many solicitations via AARP. Good competitive rate for 1 year, then the ** hit the fan. Major increase. Asked them why and they said "Because you're 65 yrs old now." WTF. Goodbye. Poor customer service, large rate increase, deceptive practices, IMO. Still receive offers every week. Not in a million years.

Donna of Cheshire, CT on
Satisfaction Rating

They are efficient, polite, and thorough in handling details. I have never been disappointed or annoyed during a call. I reported the details and they handled the rest. I didn't have to get involved or follow up any further. Reliable and fairly priced.

Loretta of Clinton Township, MI on
Satisfaction Rating

I called a couple dozen insurance companies for rates and the Hartford for my truck and home insurance policies is more than $200 less than lowest price other companies quoted and I received fast service when I have called them. I've never had a claim on truck but one on my house was paid immediately. Very easy to pay on their online site.

Richard of Tucson, AZ on
Satisfaction Rating

I am disappointed in that I was hit with a 200$ increase this year. A reward for not having any tickets or accidents in the last 5 years? Most insurance companies are out of control, making us pay for claims of other people. Sick of their practices.

Terry of Terra Ceia, FL on
Satisfaction Rating

We switched to The Hartford when we were shopping for Auto rates this same time last year. They quoted very low rates so we made the change. We have clear driving records - no accidents or tickets. I just received my renewal and have sticker shock! A $434.00 annual increase. This is for just 2 cars. Amazing. I called Customer Service and received a less than satisfactory response. He said that rising medical costs increased the rates, yet PIP didn't increase, only Liability and UM. He absolutely did not care that the rates increased or that I would have to shop around for lower rates. Very poor.

Robert of Burney, CA on
Satisfaction Rating

The price is a little high. I had two claims with AAA, neither was my fault but my rates went up. Hartford offered the lowest rate at the time, so I switched and have since also moved my renter's insurance and business liability insurance to them. I feel the service is excellent and to that extent worth a little extra from what I might pay elsewhere.

James of Woodbury, MN on
Satisfaction Rating

They keep us updated with important information. We have complete confidence in AARP and all that they promote. We like all the helpful guidance and advice that we get from AARP. We believe we can trust any recommendation we get from them, and that includes what insurance company to use.

Peter of Tucson, AZ on
Satisfaction Rating

The company has gone above and beyond when my car was rear-ended by an uninsured motorist, fantastic. The agents, office staff and those who were responsible for settling my claim were truly knowledgeable, courteous and professional. They all made me feel like a person, empathetic to all my needs. Over the months that followed up on the rear ending; I would say I was contacted a minimum of twice (2x) to fill me in on all the details regarding my claim. Not once during the entire investigation did the agent give up his search to obtain any answers he could find. It was after all the avenues of investigation were exhausted the case was closed. EXTREME KUDOS.

RONALD of Dagsboro, DE on
Satisfaction Rating

We have been with the Hartford through AARP for 12 years. Last year I had my first accident in 50 years and they raised our rates $800 per year. I asked for their accident forgiveness clause and they claim we did not have that option. BEWARE of the TV commercials where they mention accident forgiveness as YOU have to request it, they never offer it and it is very inexpensive. Looking for another insurance company...

Sherry of Newport, WA on
Satisfaction Rating

After 17 yrs with no tickets or accidents, they didn't cancel but for my first ticket for over 10 miles OVER THE SPEED LIMIT they raised my premiums from $340 A YR FOR FULL COVERAGE TO $6.200 PLUS. Their ad saying they never cancel is really untrue.

Cindy of Chandler, AZ on
Satisfaction Rating

When I changed to Hartford they saved me a lot of money. Hartford was a much better deal than when I was at Liberty. Only thing that bothers me is how much the policy goes up each year but that is typical of most insurance companies. My policy is due but I don't feel like taking the time to call around and when I do I keep getting emails from the different companies.

Stacey of Clinton Township, Michigan on
Satisfaction Rating

Exceeded expectations when I compared their policy to my current one. It was time to renew, and my expenses exceeded my income so I began comparing insurance policies. The Hartford offered a bundle, and the auto insurance policy had more benefits for less money. A phone call with an agent saved me even more, and the conversation was quick, friendly and productive.

R. S. of Palm Harbor, FL on
Satisfaction Rating

Last December, in 2015, the auto insurance company we had been with for three years dramatically increased our annual auto insurance premium without any justification. We took AARP's advice and switched to a new annual policy with Hartford at $640 a year. We just received our 'bill' for 2017 coverage on the same car - a 2014 Hyundai 4-door Elantra sedan. We are retired, only drive about 2500 miles locally a year, have owned our home for 15 years (mortgage free) and have had no traffic violations, accidents or claims of any kind.... Yet Hartford increased our rate for the same car and coverage to $854 dollars a year. A 30% increase without any justification!!! This is unacceptable to us, and we also believe it is disreputable to the point of constituting fraud and potentially criminal action. We have also brought this matter to the attention of AARP, who we are hopeful will cancel their endorsement of the Hartford.

bob of Perry, MI on
Satisfaction Rating

Bought new vehicle. Canceled old one April 2015. Received January renewal. Still on insurance December 2016. Never noticed they did not remove since we insure multiple vehicles. Called and they would not give any credit. Zero. Their excuse was we should noticed after several billings. So beware of AARP auto insurance. What a rip off...

Stephen of Lagrange, IN on
Satisfaction Rating

I was with Farm Bureau Inc. for years. AARP advertised Hartford Inc. I checked their price and it was better than Farm Bureau, I bought their bundled insurance, the same as Farm Bureau but after one year it went up 300 dollars. So I switched to Erie Inc. and saved 500 dollars.

Donna of Cheshire, CT on
Satisfaction Rating

I rubbed the rear fender of a car next to me while backing out of a space. I gave the owner my insurance company's name (The Hartford) and she took it from there. They called me to discuss and confirm the facts, and all was handled quickly and efficiently from there. My rates did not go up. I've been with The Hartford for the past several years and am very happy with them. They are very efficient and courteous when I've had to call for any reason. They offer reduced rates for driver safety course and retirement driving. So far, they have met any need I've had. Very happy with The Hartford.

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AARP/Hartford Auto Insurance Company Profile

Company Name:
The Hartford
Year Founded:
1810
Address:
One Hartford Plaza
City:
Hartford
State/Province:
CT
Postal Code:
06155
Country:
United States
Website:
http://www.thehartford.com/