AARP/The Hartford Auto Insurance

ROADSIDE ASSISTANCE. I’ve tried to go through The Hartford for Roadside Assistance before with the same negative result. They routinely assign providers from Long Island and I live in Westchester county. They never check the location of the provider. Meanwhile I was able to a provider on my own right in my area. Unfortunately I forgot about the last negative experience with Hartford. Poor, poor, poor customer service. Never again.

I paid my December payment a week ahead of time. The website said my next payment would be deducted in January. They tried to take out the money two more times (for 2 policies each time) costing me a total of $100 in NSF fees for a bill I had paid a week prior. They refuse to help me or refund the fees

Have been with AARP The Hartford for several years and wanted to increase my Umbrella Coverage. Had to contact the insurer directly and mentioned that I was purchasing a new 2021 Tesla. Was told that they will not insure a Tesla. I have now placed my Auto/Home insurance elsewhere. How can AARP be so stupid as to recommend this company? When I cancel my membership, may they will understand.

I have received over 60 “events” for speeding on I-15. The report says I was going either 76 or 77 mph. That is true. I set my cruise control at 77 mph. The speed limit between just South of Spanish Fork and St. George, Utah in that area is 80 mph. I have contacted True Lane numerous time to challenge the events, but they don’t seem to care. I should not have even one event. Also, the distracted driving has problems. I was told it is because I was using the phone. I have not used the phone even once while driving.

I've been with Hartford for years and never had a problem until now. It started when I questioned why my rates went up. It was because of under or no insurance people. So I'm paying for them. I increased my deductible at that point. So of course, I backed into a car Sept. 8th. That was over a month ago. They are finally in the process of taking care of my neighbors car. As soon as his car is repaired, I am leaving this company. Awful experience. Phone calls weren't returned as promised. They never did refund the difference of changing my deductible from $500 to $1,000. Offered me $34 to repair my car. I told them they could keep that check. Still waiting for the $53 change in policy check. How can AARP be recommending this company?

After years with them with 2 cars, I sold one car and the insurance went UP by $30. I think not - hello Geico. Not to mention these people don't what they are doing there. Bad company - how does AARP get behind them????

As AARP members we thought getting auto and homeowners insurance through The Hartford would be a good deal. Unfortunately it wasn't. My wife and I have spotless driving records, no tickets or accidents, and we drive older Subarus. I've owned houses for about 40 years and never submitted a claim, until recently. The Hartford seemed to go out of their way to deny the claim without even looking at the damage.

AARP Hartford is great car insurance. Consistently gives the best rates and discounts that fit our changing lifestyle and auto usage. Superb customer service. Bundled with home or renter insurance drops rates further.

I have been with Hartford for many years and have never had a problem with them. The car we had was a 1996 Toyota that we bought from our neighbor and she had a small wreck with it, it was not too small of a wreck. Front bumper started to fall off. Went looking for a car and we had our credit checked 17 times. Because of the number of times, our credit score went up a lot. Hartford did raise our premium quite a bit. No problem tho, we were not cancelled like we would have been with another company.

Purchase through AARP senior discounts saved us a lot of money. In the past we’ve had Allstate, Prudential, Liberty Mutual and few others. However the Hartford claims department is outstanding. When you file a claim they provide all the necessary accommodations required to keep you active. I can’t say enough great things about the Hartford insurance company.