AARP Auto Insurance Program from The Hartford Reviews

I called The Hartford today. They quoted $1700 for 6 months auto insurance for my 3 vehicles including a 2024 Corvette. I pay $1200 with Progressive less $200 for putting my Vet in the garage for 4 months. The agent said they can't compete with Progressive and they have agent commissions to pay. If you call Progressive corporate you will save on no agent commissions. Allstate is even worse than the Hartford. They wanted over $3000 for 6 months. Facebook has ads for auto insurance. The ad says they will not ask your age. The first thing they ask is your age. The then stair you to Allstate. I get an Allstate agent who I tell they asked for my age. The Allstate agent said they lie. I told him it's Allstate ad and your company lies. Note: Progressive isn't paying me yet to write this review.

Truelane is not accurate. I have a clean, perfect driving record, even though I got a 89 score since few months ago. I have more than 50 o 60 drivings with no issues in a row, but the score has not changed. This app is totally against the driver. I don't like it at all.

I signed up for the 12% discount allowing the use of TrueLane. I’m a good driver, especially when it come to not using my phone. I have a score of 95 for distractions. Came from being a passenger. That’s right, the app don’t work as expected. I have to turn it off if riding with others and while on vacation I take away permissions from the app. The other two scores, speeding 86, braking 75. I really don’t get the braking, I’m very good on my brakes. My overall score is 64. Why? Because it also tracks when you travel and how many miles. Traffic seems to be the main reason for the score. I travel in traffic 3 days a week, about 15 minutes each way. So… if you travel in traffic I suggest you not get the app. I’m assuming my rates will go up. More to come…

Switched insurance companies for our vehicles (3 then, 2 now) two years ago. Rates were great. Then at renewal a year later, doubled. Now tripled from initial amount. Have been using True Lane and used to have 99% score. Then they changed the app and dropped to 83% score. What??!! Records hard braking even when there is none, like my phone shifting in my purse. Of course we live in a city so there is always some yahoo cutting in quick when they shouldn't. Not on me but it is. So when you hard brake it takes away all your stars. I've had no claims, tickets but one in all my years of driving (51 years) and only one fender bump over thirty years ago. So not sure why the big jump except for the fact that this Arizona city has some of the most dangerous roads in the country. Of course our house insurance increased the same percentage as well. Going shopping this month for new provider.

The Truelane app is required for an initial 12% savings and has to be kept active. But the app is totally bogus. I got penalized for 28mph speed reduction over 7.7 seconds (try to stop that slow). And when someone else in the car touches my phone I get dinged for distracted driving. And.. the speed limit in are area is mostly 25mph so we are always getting dinged for speeding. We are looking for a new insurance company.

I have purchased Auto and Home bundle in Nov 23 to Nov 24 with senior discount in Auto and charged more than state rule if you drive less than 50 miles a day you will get more discount. But unfortunately, with me and my spouse has 99 driving rating still paying $1300 plus for two vehicles and this year's renewal increased $400 more to $1700 with $1000 deductible and other insurance company quote me as $838.00 per year for both vehicles with $500 deductible. I/We also AARP members since last 15 years. Still, I have insurance with AARP Hartford Insurance until Nov 24 and by some reason, I am unable to access my online information like policy and other information they internationally removed from the website and unable to login. Make sure to shop around before buy AARP Hartford policy with Home and Auto. I/We do not recommend this AARP Hartford Insurance for Home and Auto bundle...

We have had Hartford auto and home insurance for a couple of years now with no problems. We installed the TrueLane app to get lower premiums. This year our payments increased but were still lower than some quotes I got at that time. The app has not been a problem, both of us have had scores in the 90's which is great! In August of this year we took a long road trip. There were a couple of small infractions noted on our app but nothing major. We went to visit family in more than one location.

It all started with hail damage on the car. So Hartford referred to me to ABRA their preferred body shop. Now the sunroof and or cover will not retract. Of course, ABRA said they didn't work around the track for the sunroof and Hartford talked to ABRA and sided with them. Hartford said it was from normal wear and tear. Stay away from Hartford, they will screw you every chance they get.

My car was hit in Reno, NV on May 29, 2024. The lanes shifted to the left, and the SUV next to me did not shift because the left lane she was in was ending, she continued straight and stuck my vehicle in the area of the left rear wheel. I contacted The Hartford. The lady that hit me is also insured by The Hartford. I was told if she was found at fault my $500 deductible would be waived. I went to The Hartford's approved body shop that looked like a junkyard to get an estimate. The estimate was $1782.66, minus the deductible it came to $1282.66. I went to my body shop, and the estimate there was $1973.60.

We’ve been with the Hartford for many years. Their commercials state that they’ll save you money! We’ve have a good driving record, over 70 years old, and yet our car insurance has went up $300.00 per year. Where’s the savings? We also bundle home and auto.

I have had Hartford for auto and home for 6 months. The total cost of the bundle was less than other quotes. In the cost however my vehicle is rated as a high risk for theft based on info several years old. Even with the rating, their cost was less than others. It has an engine demobilizer and really couldn't be stolen without one of the key fobs. I am pleased with the insurance itself. I am extremely displeased with the Truelane app required for a discount. The need for it and the discount rate were misrepresented by their agent at signup. It is not required, but no discount without it, and the agent told me 4% when in fact 12% beginning discount. That provides some impetus to keep the app.

We are more than dissatisfied with AARP Hartford Auto insurance. When we enrolled for their coverage, the agent/broker was instructed to mirror our then-current coverage with another carrier. That coverage included full windscreen replacement and towing which we knew increased the premium. The agent ignored our request which we found out the hard way. Last year we had to request a tow/mobile service/dead battery, and no coverage. Today one vehicle incurred a windscreen break from road debris, and no windscreen coverage. AWFUL AND UNACCEPTABLE CUSTOMER SERVICE.

I have been an AARP member since 2012. Once I turned 65 I decided to give the Hartford a try for my home and auto insurance. Right off the bat I was disappointed. I expected big discounts like they advertise especially since I bundled. I saved $16! Now (3 years later) my prices have skyrocketed. I called to make changes and it took 5 phone calls, they kept getting it wrong. My auto policy was due to expire, so I stayed with them but you can bet I'll be shopping around!

Got hooked into the AARP/Hartford Auto insurance. Supposedly looking out for and saving money for seniors. Nothing could be further from the truth. AARP hounded me for membership fees for years while The Hartford more than double charged me. Cost me thousands and still thousands of seniors are getting ripped off by AARP & Hartford. Just cancelled my Hartford insurance and got State Farm for half of what Hartford was ripping me for. Also canceled my Aarp membership.

My wife and I both use the TruLane app in our cars. We began doing business with The Hartford on 11-1-23 and do have good rates on our home and vehicles. Since we installed the TruLane app on our smartphones, we both are usually anywhere from a 97 to 100 score. My wife and I were both at a score of 100 on 6-25-24 and on 6-26-24 both of our scores went down. Hers went to a 96 and mine went all the way down to 93. Usually, if we get 4 stars on one of the five things the app watches for, we might drop to 99. After a day or two of all 5 stars, we get back up to 100. To drop 7 points in one day is impossible. Even dropping 4 points would take some really bad driving. My wife checked her driving from 6-17-24 to 6-25-24 and she had all 5 star ratings and was at 100 on 6-25-24. The next day is when we both were reamed. "How do you go from a 100, like my wife did with over a week of nothing but 5 stars, to a 96?"

Everything is great until you have to file a claim. They play the shell game and keep switching you to someone else. I was yelled at by a Team leader for just disagreeing with him. We were with GEICO for 26 years before they raised their rates for no good reason. Wish I would have paid the difference, because GEICO would not have treated us like this. We ended up paying for the $3,800 repairs to the car out of pocket, Hartford is so bad to deal with.

First off, prices are competitive. Last off. Forgot to pay my premium on time. Received nothing to remind me of payment due. When I was checking my account online realizing my payment was several days late and my auto coverage cancelled. I tried to pay online. Would not let let me. Had to wait for business hours to call. When I finally got to a human I was told sorry. You’ve been dropped. Look for coverage elsewhere. So that’s what I did. Driving without coverage for a couple of weeks. Thanks for the communication Hartford. I do have an excellent driving record and outstanding credit. Probably not a good choice for AARP members who may be older and forgetful.

TrueLane is horrific. Seniors do not always have time and wherewithal to keep babysitting this freakin app. My son did NOT have a cell phone. He constantly used mine. Little did I know I was getting failing scores on my car insurance. Evidently the app thought I was driving to work watching YouTube videos and gaming! My own husband who is 10 years older than me was completely dropped as a driver for some unknown godforsaken reason. I gotta go read directions to figure out how to re enroll him. On top of this we lost some discount. Hartford Car Insurance is unfriendly, tedious and complex. A pain in my senior derriere. I do NOT recommend.

I started the TrueLane program in March and it keeps recording even when I'm riding in someone else's vehicle. Also I was sitting on my bed one day and happened to look down at my phone and saw it was recording in the background and the only place I had been was in the bathroom with my phone!!! It scores you really bad when you are riding on the back of a motorcycle!!

I received a substantial discount by switching to the AARP Hartford auto insurance program. If you accept the use of a mobile phone app called True Lane it results in a 12% discount. I am definitely over 50. Note that I have not had a ticket or accident for at least a decade. In using this app it kept reducing my score for "hard braking", "phone use" and "acceleration." I started to keep track of whether I actually did these things or not. I discovered that this software is not accurate for a variety of reasons.

Resolved.

I have had renters and auto for over a year now. The rep that sold me my policies talked me into installing the True Lane App. One of the selling points to persuade me was the Rewards Program. I have enjoyed receiving gift cards during the portions of the months when I have nothing left to live on. Today I got an email saying they are discontinuing the rewards program. I called The Hartford to express my disappointment and spoke to a rep who couldn't care less about me or my opinion. I said I am going to take my business to a different company and she again made it clear she didn't care. Geico has been offering me cheaper rates. I am going there.

We have had our vehicles covered by AARP Hartford for many years. We are seniors late '70s and 80 yrs old. We have 2 cars covered. One is a 2013 Ford Shelby GT500, 6 speed manual. Yes I drive this vehicle and I am not a typical old geezer. Our premiums are very good considering we drive this muscle car and another vehicle. Other companies would charge a lot more for a muscle car.

Last year we paid over $2,000 for coverage on a truck, car and motorhome. We are retired and sometimes don't get on the road for a week or more (usually in the car). We used the truck maybe 3 times a year and the motorhome only during the summer months, for a trip or two (probably a total of maybe 4 weeks). During the winter the motorhome it is kept in our garage. We are both 75, retired with excellent driving records. We've been with The Hartford for years with no accidents/claims and yet this year they increased our insurance bill $550.00. I finally smarten up and shopped around. Went with Progressive and dropped $850.00. Wished I had switched years ago. Live and Learn!!!!

I decided to switch to the Hartford car insurance company after seeing many commercials on TV. The vanishing deductible and AARP rates were attractive and competitive. After shopping around I found the Hartford to be the best deal. I renewed for 2 years with minimal increases in premiums. When I reviewed my bank statement (January 2024), I noticed that the monthly premium had increased from $131 to 182/ month. I have had Zero claims with my policy, no tickets and I am a good driver. I did a comparison with Progressive and found that the same coverage was priced @ $151/ month. What's the deal with AARP discount. Seems like the AARP is a gimmick and not of any value for my policy. I am frustrated and want to share my experience with potential new customers so they don't have the same experience. Shop around and see for yourself. These guys are not the best DEAL!

I'm currently sitting next to my son in his car and the app is telling me I'm being recorded. What are you recording? I'm not driving. I'm a passenger and somebody else's vehicle. How hard would it be to play some monitor inside the car like State Farm does?

Upon of requesting a quote for AUTO insurance premiums from Hartford Insurance company it was not disclosed that the premium which I was quoted was based on a contingency of the app True Lane. My driving record is public knowledge for any insurance broker to see and judge given that information a quote based on that "public" record. My understanding is also once I met all the requirements for this premium it will stay until the policy is renewed or if my driving record changes which affects the premium and terms of the policy, understandable.

A pick up truck with a bike rack backed into my car in a parking lot over three months ago and my car has yet to be repaired. I contacted Hartford with the relevant information, including a witness, immediately. The appraiser was there within a couple days but that’s about the only service I received. Because the other driver was at fault and my car was drivable (no urgency for repair) I requested they submit the claim directly to his insurance so I wouldn’t have to pay my deductible and wait for reimbursement. Several weeks pass and I hear nothing even though I emailed the rep asking for status. The phone number in his contact information either doesn’t go through or is directed to another department so I send email. No response.

I agree with the other bad reviews as well. I had The Hartford for my car insurance, I had a very minor pothole damage to my car, I filed a claim and for 30 days they gave the runaround, barely returned phone calls. I have to spend money from my own pocket to get my car repaired. Wasted my time and gas driving to get estimates for my car and was useless. They never sent me my estimate from Service King who they referred me to. I would not recommend using this company. Depending on The Hartford to protect your valuable items is a mistake! Read all the other reviews online as well like consumer affairs and BBB. They have 1 star with BBB.

I do not know why AARP supports The Hartford Insurance Company as a valued resource for members. I have had car insurance for all of my adult driving life. I was not enrolled in paperless billing and did not receive my yearly bill. I was prompted by the lienholder of my vehicle stating my insurance ran out. I called The Hartford to make a payment and was 45 days delinquent. This put me in a position from a stellar driving record and active insurance into a pool as though I didn't have insurance for 50 years. My yearly rate tripled! I searched all day for a new insurer. The Hartford is an absolute horrible option for insurance. Buyer beware!