AARP Auto Insurance Program from The Hartford Reviews

We’ve been with the Hartford for many years. Their commercials state that they’ll save you money! We’ve have a good driving record, over 70 years old, and yet our car insurance has went up $300.00 per year. Where’s the savings? We also bundle home and auto.

I have had Hartford for auto and home for 6 months. The total cost of the bundle was less than other quotes. In the cost however my vehicle is rated as a high risk for theft based on info several years old. Even with the rating, their cost was less than others. It has an engine demobilizer and really couldn't be stolen without one of the key fobs. I am pleased with the insurance itself. I am extremely displeased with the Truelane app required for a discount. The need for it and the discount rate were misrepresented by their agent at signup. It is not required, but no discount without it, and the agent told me 4% when in fact 12% beginning discount. That provides some impetus to keep the app.

We are more than dissatisfied with AARP Hartford Auto insurance. When we enrolled for their coverage, the agent/broker was instructed to mirror our then-current coverage with another carrier. That coverage included full windscreen replacement and towing which we knew increased the premium. The agent ignored our request which we found out the hard way. Last year we had to request a tow/mobile service/dead battery, and no coverage. Today one vehicle incurred a windscreen break from road debris, and no windscreen coverage. AWFUL AND UNACCEPTABLE CUSTOMER SERVICE.

I have been an AARP member since 2012. Once I turned 65 I decided to give the Hartford a try for my home and auto insurance. Right off the bat I was disappointed. I expected big discounts like they advertise especially since I bundled. I saved $16! Now (3 years later) my prices have skyrocketed. I called to make changes and it took 5 phone calls, they kept getting it wrong. My auto policy was due to expire, so I stayed with them but you can bet I'll be shopping around!

Got hooked into the AARP/Hartford Auto insurance. Supposedly looking out for and saving money for seniors. Nothing could be further from the truth. AARP hounded me for membership fees for years while The Hartford more than double charged me. Cost me thousands and still thousands of seniors are getting ripped off by AARP & Hartford. Just cancelled my Hartford insurance and got State Farm for half of what Hartford was ripping me for. Also canceled my Aarp membership.

Everything is great until you have to file a claim. They play the shell game and keep switching you to someone else. I was yelled at by a Team leader for just disagreeing with him. We were with GEICO for 26 years before they raised their rates for no good reason. Wish I would have paid the difference, because GEICO would not have treated us like this. We ended up paying for the $3,800 repairs to the car out of pocket, Hartford is so bad to deal with.

First off, prices are competitive. Last off. Forgot to pay my premium on time. Received nothing to remind me of payment due. When I was checking my account online realizing my payment was several days late and my auto coverage cancelled. I tried to pay online. Would not let let me. Had to wait for business hours to call. When I finally got to a human I was told sorry. You’ve been dropped. Look for coverage elsewhere. So that’s what I did. Driving without coverage for a couple of weeks. Thanks for the communication Hartford. I do have an excellent driving record and outstanding credit. Probably not a good choice for AARP members who may be older and forgetful.

TrueLane is horrific. Seniors do not always have time and wherewithal to keep babysitting this freakin app. My son did NOT have a cell phone. He constantly used mine. Little did I know I was getting failing scores on my car insurance. Evidently the app thought I was driving to work watching YouTube videos and gaming! My own husband who is 10 years older than me was completely dropped as a driver for some unknown godforsaken reason. I gotta go read directions to figure out how to re enroll him. On top of this we lost some discount. Hartford Car Insurance is unfriendly, tedious and complex. A pain in my senior derriere. I do NOT recommend.

I started the TrueLane program in March and it keeps recording even when I'm riding in someone else's vehicle. Also I was sitting on my bed one day and happened to look down at my phone and saw it was recording in the background and the only place I had been was in the bathroom with my phone!!! It scores you really bad when you are riding on the back of a motorcycle!!

I received a substantial discount by switching to the AARP Hartford auto insurance program. If you accept the use of a mobile phone app called True Lane it results in a 12% discount. I am definitely over 50. Note that I have not had a ticket or accident for at least a decade. In using this app it kept reducing my score for "hard braking", "phone use" and "acceleration." I started to keep track of whether I actually did these things or not. I discovered that this software is not accurate for a variety of reasons.

Resolved.

I have had renters and auto for over a year now. The rep that sold me my policies talked me into installing the True Lane App. One of the selling points to persuade me was the Rewards Program. I have enjoyed receiving gift cards during the portions of the months when I have nothing left to live on. Today I got an email saying they are discontinuing the rewards program. I called The Hartford to express my disappointment and spoke to a rep who couldn't care less about me or my opinion. I said I am going to take my business to a different company and she again made it clear she didn't care. Geico has been offering me cheaper rates. I am going there.

We have had our vehicles covered by AARP Hartford for many years. We are seniors late '70s and 80 yrs old. We have 2 cars covered. One is a 2013 Ford Shelby GT500, 6 speed manual. Yes I drive this vehicle and I am not a typical old geezer. Our premiums are very good considering we drive this muscle car and another vehicle. Other companies would charge a lot more for a muscle car.

Last year we paid over $2,000 for coverage on a truck, car and motorhome. We are retired and sometimes don't get on the road for a week or more (usually in the car). We used the truck maybe 3 times a year and the motorhome only during the summer months, for a trip or two (probably a total of maybe 4 weeks). During the winter the motorhome it is kept in our garage. We are both 75, retired with excellent driving records. We've been with The Hartford for years with no accidents/claims and yet this year they increased our insurance bill $550.00. I finally smarten up and shopped around. Went with Progressive and dropped $850.00. Wished I had switched years ago. Live and Learn!!!!

I decided to switch to the Hartford car insurance company after seeing many commercials on TV. The vanishing deductible and AARP rates were attractive and competitive. After shopping around I found the Hartford to be the best deal. I renewed for 2 years with minimal increases in premiums. When I reviewed my bank statement (January 2024), I noticed that the monthly premium had increased from $131 to 182/ month. I have had Zero claims with my policy, no tickets and I am a good driver. I did a comparison with Progressive and found that the same coverage was priced @ $151/ month. What's the deal with AARP discount. Seems like the AARP is a gimmick and not of any value for my policy. I am frustrated and want to share my experience with potential new customers so they don't have the same experience. Shop around and see for yourself. These guys are not the best DEAL!

I'm currently sitting next to my son in his car and the app is telling me I'm being recorded. What are you recording? I'm not driving. I'm a passenger and somebody else's vehicle. How hard would it be to play some monitor inside the car like State Farm does?

Upon of requesting a quote for AUTO insurance premiums from Hartford Insurance company it was not disclosed that the premium which I was quoted was based on a contingency of the app True Lane. My driving record is public knowledge for any insurance broker to see and judge given that information a quote based on that "public" record. My understanding is also once I met all the requirements for this premium it will stay until the policy is renewed or if my driving record changes which affects the premium and terms of the policy, understandable.

A pick up truck with a bike rack backed into my car in a parking lot over three months ago and my car has yet to be repaired. I contacted Hartford with the relevant information, including a witness, immediately. The appraiser was there within a couple days but that’s about the only service I received. Because the other driver was at fault and my car was drivable (no urgency for repair) I requested they submit the claim directly to his insurance so I wouldn’t have to pay my deductible and wait for reimbursement. Several weeks pass and I hear nothing even though I emailed the rep asking for status. The phone number in his contact information either doesn’t go through or is directed to another department so I send email. No response.

I agree with the other bad reviews as well. I had The Hartford for my car insurance, I had a very minor pothole damage to my car, I filed a claim and for 30 days they gave the runaround, barely returned phone calls. I have to spend money from my own pocket to get my car repaired. Wasted my time and gas driving to get estimates for my car and was useless. They never sent me my estimate from Service King who they referred me to. I would not recommend using this company. Depending on The Hartford to protect your valuable items is a mistake! Read all the other reviews online as well like consumer affairs and BBB. They have 1 star with BBB.

I do not know why AARP supports The Hartford Insurance Company as a valued resource for members. I have had car insurance for all of my adult driving life. I was not enrolled in paperless billing and did not receive my yearly bill. I was prompted by the lienholder of my vehicle stating my insurance ran out. I called The Hartford to make a payment and was 45 days delinquent. This put me in a position from a stellar driving record and active insurance into a pool as though I didn't have insurance for 50 years. My yearly rate tripled! I searched all day for a new insurer. The Hartford is an absolute horrible option for insurance. Buyer beware!

Hartford prices, particularly through AARP, seem like a great deal upfront. The issue is they do not protect the customer's interest and only look for ways to increase rates. They are a bait and switch company. Their claim agents are pitiful at best, the coverages are a joke, their claim agaents lack knowledge. Pay a little more for better coverage from start because their service is worthless.

Looked at a quote online and found they do what every other company does to save you money. They quote WITHOUT collision!! So, their rates are not any better. So I just closed the page. When asked why I was leaving the page I told them your practices are deceitful and not going to save me money. Since then I have been called on the phone, sent a letter saying they can use any and all information about me they have gathered WITHOUT my permission. When I called to complain they said when I applied that gave them permission. I DIDN'T apply for anything!! When asked about credit reports they said they got my SS number from my name and date of birth!!! What kind of database do they have and how is this legal?? AARP should definitely NOT be sponsoring this company that are doing the opposite of what AARP are claiming to do to protect us from this crap

My truck suffered hail damage during a storm. I took it to a Hartford contracted body shop and received an estimate for about $4400.00 but wanted to get other estimates so I didn't pursue the repair. A couple weeks later I received an email from Hartford indicating they issued a check for $1600.00 to the first body shop. There had been NO communications from either the body shop nor Hartford before they issued this check and after they issued the check, all of my many phone calls and emails were left unreturned and unanswered. My concern was if Hartford was only willing to pay $1600.00 of a $4400.00 repair I would be left with the remaining balance but no one would speak to me about my concern. Hartford then gave me an opportunity to provide a review of their service.

ROADSIDE ASSISTANCE. I’ve tried to go through The Hartford for Roadside Assistance before with the same negative result. They routinely assign providers from Long Island and I live in Westchester county. They never check the location of the provider. Meanwhile I was able to a provider on my own right in my area. Unfortunately I forgot about the last negative experience with Hartford. Poor, poor, poor customer service. Never again.

2 vehicles, multi-car discount. Paid in advance for the year. (August through August) Totaled one vehicle. They are supposed to prorate refund for unused premiums. February (accident) through August. The so-called refund received $39.00. Really? If you prepay, you will not get your prorated refund. They will make you pay for the remaining vehicle as if there was no refund (backdated) rather than henceforth from the date of the incident. In addition, they immediately sent a bill for an additional $121.00/month for the remaining vehicle. So, ultimately that one vehicle cost $3335.00 for the year. This is why people HATE insurance companies. I am disappointed AARP would support the Hartford; I will certainly let everyone I know what happened and to go elsewhere.

When I filed a claim with Hartford Auto Insurance. They would never return my phone calls. The claims adjuster lied about everything. Had to take my truck back to the body shop 3 times for more pictures. They were very rude and condescending. Stay away from this company. Their TV ads are misleading.

This is the worst experience in 30+ years in business. My roof was damaged by wind with shingles laying in my parking lot. Two years and $5000 later after hiring 2 experts they finally sent a check today. RUN from this company!! Dr. M.

I paid my December payment a week ahead of time. The website said my next payment would be deducted in January. They tried to take out the money two more times (for 2 policies each time) costing me a total of $100 in NSF fees for a bill I had paid a week prior. They refuse to help me or refund the fees

Their business model is based upon for every customer lost, they get 5 new ones... so they have no desire to retain a customer. They do not advise a customer of any cost saving options. They raise rates without any claim history. I switched and cut my insurance bill in half.. same coverage. Inquiry as why they were doubling my premium for coming year they had no answer.. simply rates were going up...with no explanation.. I went elsewhere.. told them I would do that and they said Ok with us. I had been a customer for 8 years, every year premiums increased.. no matter auto older and book value decreased, reducing their exposure if total loss. They seek new customers... practice a "turn over" by letting existing customers leave.

My SUV was parked at a restaurant. A driverless pickup with a camper was left running in gear. Can down a road, across a parking lot and pushed my SUV over a curb and into the restaurant. The pickup was covered by Hartford. My SUV had damage to the bumpers and some other minor body damage. The big item was the transmission was broke since it was in park and pushed up over a curb. Car was not driveable due to transmission. Hartford only has paid for the bumper damage and the tow to get the SUV to my house. They have refused to cover any transmission damage. What they think I had my car towed to the restaurant!!!! No wonder they claim their rates are so low if they will not cover damage to cars. I tell everyone to run from this company as they are totally a bad business.

I am A senior citizen and I have the Hartford insurance through AARP. Even though I have never had an accident or ticket I am still classified with a high insurance rate. Just because we are senior citizens and some should not be driving I agree but why should all senior citizens be classified the same. I believe that they should take it on a one on one basis.

Have been with AARP The Hartford for several years and wanted to increase my Umbrella Coverage. Had to contact the insurer directly and mentioned that I was purchasing a new 2021 Tesla. Was told that they will not insure a Tesla. I have now placed my Auto/Home insurance elsewhere. How can AARP be so stupid as to recommend this company? When I cancel my membership, may they will understand.

On June 10th 9:30 am I was reared ended by Hartford insured on San Bruno Ave and 280 (Carolyn ** DL # **) Residing at **. Police report filed. So, I drove my car from San Bruno to All State to file a claim and I was turn down by my agent telling me to file a claim against Hartford. From there I called the Doctor to tell him that I have been hurt and my hand is really hurting me bad. He called his brother who worked for the towing truck, came, picked towed my car to the S&T International Auto body in San Francisco. Which I was not aware there would be a storage high storage fee. So, my car was inspected and in 26 day I was told the car cannot be fixed.

After being a auto insurance customer for 2 years. No claims, No changes, Paid premium in full, Under 4K miles per year driving.... Hartford then raised my policy 15%. or $118 per yr. The cost of living for 2021 is only 1.3 %.

I have received over 60 “events” for speeding on I-15. The report says I was going either 76 or 77 mph. That is true. I set my cruise control at 77 mph. The speed limit between just South of Spanish Fork and St. George, Utah in that area is 80 mph. I have contacted True Lane numerous time to challenge the events, but they don’t seem to care. I should not have even one event. Also, the distracted driving has problems. I was told it is because I was using the phone. I have not used the phone even once while driving.

Multiple phone calls, multiple requests, multiple re-requests for documentation after documentation to try to cancel The Hartford Car insurance through AARP. Once you sign up good look cancelling - they will never let you go. My Dad died on Jan 8 - His car was sold 12/2/2020. I am trying to take care of affairs and cancel car insurance - but they just keep sending me paperwork - after I already submitted paperwork. Complete runaround and complete lack of customer services after policyholder has died.

Got the "get a quote and get a free duffel bag". Went online, got the quote. Did not include collision, and The Hartford failed to tell me that. So cancelled out. But no way to get duffel bag. If I can remember, NEVER AGAIN!

I have been receiving marketing flyers, cards email etc.. for lower Auto insurance rate for AARP member from Hartford. So, I decided to get the quote from them. I was quoted $2187 annual rate by HARTFORD compare to my existing auto insurance from State Farm of $1044 annually with same coverage. If it was few Dollar difference is understandable but more than 50% higher? And they claim to offer discounted rates to Seniors and AARP members. Total rip off and deceiving the senior community via false marketing.

After 30 years with AARP Hartford Auto. We had to seek a more affordable company. Being 85 and a former Military Officer we switched to USAA at 1/3 of the former premium. We informed Hartford before policy due date and one month later they required written notice, which we did. Now they have send repeated bills and threatened collection! We now have filed a complaint with the Oregon Insurance Commission to stop collection harassment and settle the issue!

I called Hartford Auto Insurance in August of 2020 to file a claim to replace my windshield. I have had insurance with Hartford for almost 2 years. I have full coverage and they told me I have a $500 deductible. They said they could repair it for free but if something went wrong I would have to replace the windshield and pay $500.00. I have lived in Charleston SC for 12 years and have had my windshield replaced by other insurance companies for free. So when Hartford told me that I thought maybe the law had changed. I TRUSTED that Hartford knew what state I lived in and knew the law since they are in the business of insurance across the country!