AARP Auto Insurance Program from The Hartford Reviews

Insurance in FL is very expensive, and I have had several different companies. AARP/Hartford has been the cheapest and best price in Florida. They do have a good reputation and being associated with AARP helps.

Jan 2017, they added $400.00, to my full coverage for my 2002 Honda Civic. I had to drop... Uninsured motorist. Jan 2018, they added $200.00, to my full coverage. I had to drop... Collision. ONE MORE YEAR & THEY WILL HAVE = DOUBLED + their total cost, for full coverage car insurance. HOW, does this HELP a senior on a BUDGET??? They do NOT give a DAMN about us - that's the deal.

I have used this insurance for many years now and it is straightforward, easy to understand, always able to give me the time I need and answer all questions no matter how long it takes. They're easy to reach and quick to respond when something needs to be done, and the service is affordable. Customer service always easy to talk to and I am happy with outcomes.

I became fed up with Hartford after they started charging people to pay their own bill. I know it was a small thing, but that prompted me to check out another company -- after 15 years and only one claim 10 years earlier. The very first company I went to for an estimate worked out a plan with the exact same coverage on my automobile, PLUS renter's insurance, which I'd never had through Hartford. My monthly payment went down $30 a month -- and that was including the renter's insurance. That's $30 a month times 15 years (without the renter's insurance) -- in other words $5,400. And that's how AARP helps us Seniors save money? $30 more monthly is a lot for someone living on Social Security. I have not renewed my AARP membership since.

Hartford has great phone customer service, very helpful. The woman who answered the phone at Hartford Ins. was very knowledgeable about my insurance needs. Great job. I was completely satisfied.

I have compared rates and coverage several times and AARP with the Hartford is always several hundred dollars cheaper than any other for like coverage. We have been with them for 12 years.

Claims Department always answered calls if not called back after hours and weekend. Realize it was during a Hurricane but my adjuster was truly a super human being. Submitted a vehicle claim in the midst of Hurricane Harvey. In less than 30 days check for rental car (couldn't locate one before claim was settled) & balance left after finance company was paid off check was in my account. Guy they flew in to process my car took me to Enterprise to personally talk to them about a car and took me to the store. Treated me as if I was their only customer in Houston. A+ service.

AARP was very helpful and understanding. I felt better after talking to a representative just by letting me know not to worry. It will be taken care of. AARP in the past has made me realize I can trust my insurance for any inconvenience of an accident. They treat you as an individual not a number. I was very upset after my car was hit and the representative asking if I was physically ok? I said, "Yes I think so." She told me if I feel any discomfort go to the ER because whiplash might happen a day or so later. Sure enough, the next day when I woke I couldn't move. They were apologetic for the accident even though it was the other person that hit my car. Kudos.

I had have car insurance with the Hartford for over 17 years, no accidents, no moving violations and now I discover that the AARP-Hartford is even 350 dollars more expensive than State Farm. I paid the downpayment for another year but I am now looking for a good insurance company.

My grandparents have Home/Auto insurance through The Hartford, and I'm convinced that this company exists solely to take advantage of people over 50. I am listed as covered under their policy and my car is registered under my grandmother's name. I had used the car for an independent food delivery service and for months there was no issue. Then, when the delivery driver company needed me to give them my updated insurance forms I called asking for the forms. The woman that answered was very rude and refused to email me the policy page with my name listed. She said that my policy did not have the type of coverage required for my job. All of a sudden this was an issue when I had been open about my job in the past (over 6 months). She then stated she could get me set up on a new policy, but I told her I would just quit working the delivery job as it was a side job anyway (less than 10 hours a week).

I got Hartford in 09/16/16 and dropped them on 08/31/17. During that period of time, they 2 different times to add drivers to my policy. The last time, it was my niece who didn't even live in the same state. When I called them about this, they wanted me to track her down and have her submit her insurance to them. Since I did not authorize anyone on my insurance, I told them I wasn't doing anything and to cancel my insurance. I went with another insurance agency that day. Now they are trying to bill me for 1/2 a month, even though they actually owe me for 1/2 a month. I will never use this company again. They are a scam, trying to add people just because they have the same address, without permission and making the consumer track down the other individual to verify their insurance. I don't let anyone drive my vehicle.

I had not shopped car insurance for several years. I contacted Hartford through AARP and was extremely pleased with assistance that I receive. Great reputation and I experienced great Customer Service. I lowered my rate, and obtained a higher level over coverage.

Not only are they completely unprofessional, and they are way more expensive, they allow (maybe even teach) their employees to lie. Stated we had 2 policies. We were unaware of having 2. They canceled one for nonpayment and NO NOTICE! We just paid them $3100.00, 6-months ago (May 2017) for annual premium, and stated we were canceled in October 2017 for nonpayment! No notice and we just find out November 30th! And no reinstatement!! WE WERE UNAWARE WE HAD NO COVERAGE FOR 60-DAYS!!! So now at 55-years old and never missing a payment we are paying triple rates because we are an insurance risk!!! Unless you like to invite problems into your life DO NOT FALL FOR THE AARP HARTFORD TRAP!

The Hartford is recommended to Seniors by AARP. My initial contact was with a very nice and concerned representative. From that point on the entire process was a complete nightmare. From my experience I cannot understand why an organization that supposedly has the best interest of Seniors as its core consideration, why does it endorse The overpriced The Hartford Insurance Company? Since experiencing the hit and run the cost of my auto insurance went from $103 per month to $151 per month. I contacted the company and made an inquiry regarding the price hike. When asked why I was being charged so much, I was told that it was because the state of Georgia gave an increase to auto insurers in January 2017.

When filing a claim the people on the phone made everything easy to understand and to do as they asked. I have had excellent customer service! I would very much like to find a cheaper company, though, especially for the Chevy S-10 that I bought for my son to drive.

Claim was reviewed in a timely manner while my auto was sent to the approved shop for repair. I am a former employee of The Hartford, in Worker's Compensation, I get insurance coverage but not at any discount rate. I do think that the coverage I receive is top notch and the rates are extremely competitive, as I do shop around. I am 65 and my rates have gone up so I will shop around again and see what I find. I am also thinking of driving for Uber, so that could make a big difference also.

My Hartford (through AARP) renewal amount nearly doubled and after many phone calls, found my previous insurance company had erred and indicated that I had a claim they showed as my "fault" rather than "no fault". It happened in 2015 when my car's fender was obviously backed into in a parking lot. So I called my former carrier and inquired why this was listed as fault, they admitted it was noted in error. So they faxed Hartford the correction.

In September I decided to return to AARP The Hartford whom I insured with several years ago. The insurance was due to start on the 22nd of September. I was VERY CLEAR about the fact that I drove at least 12,000 miles a year. And on the 21st, the day prior to the insurance becoming active, I called to make changes mainly to add towing and to drop uninsured bodily injury. The company set me a new policy which had the added towing but did not drop the uninsured bodily injury. Also under mileage it had been dropped to 8000 miles per year. I called the company up within the first few days to complain. And all I've gotten so far is a run around. And then wanting to increase my premium because of my mileage.

I would like to say from the outset that my husband and I have the best credit rating, and have never missed a payment for insurance in the history or our driving since ages 16. We went out of the country for a month. During that time, our credit card was stolen and used for unauthorized payments. We got another credit card number. We had just moved as well, a month prior to leaving the country, and as you well know, the possibilities for mistakes regarding getting mail at a new address, etc. are exaggerated due to a new move. Because our credit card was stolen, the monthly auto payments ceased on our insurance, of which we had no idea. We did not receive anything from Hartford regarding this (although they said we did) and we did not check our email during this time, as we were away internationally and on vacation.

I had no difficulty filing my claim. Everyone after my car was rear-ended, went above and beyond to make sure everything was correct. An extremely dedicated and responsive company and all aspects are fantastic. It took them a while before justice was served, but once the ball began to roll there was no stopping them. I am highly excited about this company and highly recommend it to everyone I am associated with.

I’m an AARP member. I called Hartford for an insurance quote. They charge a $500 surcharge for new policies. I have a flawless driving record and have never heard of such a thing. It’s ludicrous. The representative was clueless and totally disinterested in offering any sort of explanation for this.

Stay away from Hartford Insurance/home or auto. Just because it is promoted from AARP, doesn't mean it is cheap!!! They are rude and improper!!! I joined Progressive Insurance for my Auto and saved $1200.00. Then they lied to me about my condo and released me... which was a blessing! I also saved for my Home Insurance.

My car was parked on the side of the road when hit by a driver insured by the Hartford. The Hartford admitted that there were no good comps for my vehicle. The adjuster said he could reimburse me for a vehicle exactly like mine except with higher miles. My vehicle had 98K miles. The comps were between 130K and 160K! I argued for two weeks and asked to speak to a supervisor. The supervisor said the exact same things, verbatim, as the adjuster. "My hands are tied. Our valuations are figured by JD Powers and we must go with what they determine." Long story short, I cannot replace my car for the amount of money they are offering me.

After retirement we decided to go with the Hartford because they are a part of AARP. BIG mistake! We have a lapse in coverage and needed an SR-22. We were told that they would send this off. Of course they didn't do it. After receiving a letter from the DMV I contacted the Hartford and was told that they would have to look into it and get back ahold of me. No one CALLED! So a week later I remembered I hadn't heard back from them and called. I was told that they are CANCELLING my policy! I was told, "We don't insure people like you!" I asked if I'm cancelled, where was my letter of cancellation so I knew to get a new policy. I was told that even 1 week later they haven't even drafted a letter to us, it would go out in the next few weeks. By the time the letter would have gotten to me my policy would have lapsed! You guys are so screwed up!

A few years ago, heading back to NJ from Delaware, dead of winter, cold and more cold. My engine blew, (that's another story). I called the Hartford which I had purchased through AARP. Told them my situation, older guy, super cold, middle of nowhere, and I have a heart condition. The person on the other end of the line, said, "We'll have someone there soon. We won't leave you there." Because the car was dead, I could not get heat or charge my phone which was fastly approaching zero. They never showed up. On top of that, the towing they covered was useless and I was stuck with a 600.00 towing fee. When it came time to renew my policy, I, of course did not. Now have AAA. Hartford should be called "Heartless".

I had an auto policy with this company. They were very helpful when I had an accident, but the good comment ends here. I was notified to make a payment on September 19, I called and told them I could not pay until the next day (my bank deposit wouldn't show until the next day). They told me that was fine, apparently it wasn't. When I called the next day to pay, I was told the policy was cancelled and they couldn't reinstate it.

After retirement we searched for affordable insurance to cover our main home, a rental home and also our auto's. The Hartford was reasonable. Four years later I called the Hartford to try to get cheaper policies. The rates still seemed high after review with higher deductibles. So I shopped around and found a much better rate. Rather than call and cancel with Hartford I chose to let the policies just run out. Not a problem until I received a late notice by several days for our rental. I called the Harford to make sure it was cancelled. Apparently calling was a big mistake. I was now charged for a policy extension, a late fee and service fees and the threat of being sent to collections. My lesson learned. Don't insure with The Hartford.

My son was hit by a 90+ y/o driver that has insurance from The Hartford. #1, why are they even insuring 90+ y/o drivers? I received my initial settlement offer from The Hartford, specifically Johnny ** and it wasn't even for the correct vehicle edition. Nor did they give me credit for any aftermarket parts and only provided me an extreme depreciated value for the 1 week old, less than 1,000 mile wheels and tires I had just placed on the vehicle. I informed them of this and he told me I could research the correct vehicle type and submit it to them along with any receipts I had for the aftermarket parts.

In December of 2016 I was in a car accident, my first ever. The Hartford raised my premium $300 per year over the next 5 years. Every year the amount can drop supposedly. The accident happened early one morning on a road that had patches of black ice. I was going to my daughter' s house to babysit. Even though I was going slow when my car hit that black ice there was no controlling the car and it went over a hill. There was no other car or person involved in this accident. I was not charged with the accident.

The Hartford would not renew my home insurance in Augusta Ga because I had put the house up for sale. As a consequence they raised my Auto Insurance Premium and kept raising it which seemed to occur every couple of weeks. On June 5, 2017 I canceled the policy and was told I would receive a refund of unused premium in about 14 days. To date, Sept 18, 2017 I have receive no refund. I have called the Hartford several times and filled out a written form request. Even after sending the Cancellation request I still received bills. By phone I was told I owed no money and actually was due a refund of about $850. AARP The Hartford is a total rip off. I will not be renewing my AARP membership and I cannot recommend the AARP and the Hartford to anyone.

On 9/2/2017 I called for road service and for over 2 hours I talked to so many different people, it was unreal. I was always connected to the wrong department so they said repeatedly. The end result always was we don't have an account for you. It seems that every few years it was someone else BP/Amoco - GE - Allstate, etc. I just found an anniversary letter from 12/4/16 with one membership number and then an annual renewal notice of 12/6/2016 with a different membership number. They keep telling me they don't have enough information to help me - a different replies each time. They want me to call and presently I don't think it is a good idea. We ended up calling AAA - we were signed up and towed away in less than an hour.

My Mom was a customer of AARP/Hartford California for 17 years! She went into the hospital for two months and they cancelled her insurance for non-payment. We repeatedly tried to explain to them that she was in the hospital for that entire period of time unfortunately in another state. They could also see that she had made a payment days prior to going into the hospital. She had recently moved so although family was checking her mail there were no bills from Hartford being forward from the old address and we did not know that she paid insurance monthly. They refused to reinstate her saying that their underwriting policy is now more strict. They checked her history and could see that she had never even been late on a payment in 17 years which is a long time to be with one insurance company. They simply did not care. We believe it is because she had a low rate and they rather just get rid of her. No customer loyalty what so ever!

My experience with AARP/Hartford Auto Insurance was great, until they raised my bill by $400 dollars. By the way, no tickets, no accidents, and no nothing. However, they felt it was necessary to raise my rates!

The AARP Hartford program is advertised as not raising your rate for an accident. FALSE ADVERTISING!!! I had caused some damage to my vehicle and just found out my car insurance went up 30% for the renewal!! This is usurious!! Stay away from this company!!! Additionally I tried to place my homeowners insurance with the Hartford. The idiot agent refused to sell large enough coverage to actually insure my home. They are a horrible company to do business with.

Terrible Hartford/AARP cars insurance. We bought the cars and a home insurance with the Hartford just a year 2015-8/2016. They charged us $1,850/year for 3 cars (Honda: 2002, Lexus: 2006, 2010). They set up the online payments and never sent us the payment bills to our address. They told my daughter to get online to get a safety certification for student discount. I was waiting for my daughter and forget to pay online bill.

AARP/Hartford Auto Insurance is a company that cares about their insured. I have had other insurers and by far this is indeed number one. Prior to enrolling with them I had another carrier and on a scale of 1 to 10 they did not even rate a 1. I had a car stolen and I had to do all the background checking. The car was in tip-top shape, and after it was stolen and recovered arrangements were made for an appraiser to come and appraise the vehicle. The appraiser NEVER showed up. In case you are wondering the company that has my extremely poor grading is: Liberty Mutual. I also have my home insured by Hartford, and will hopefully never switch. When my car was rear-ended a while ago, they IMMEDIATELY went to work in an attempt to get the deadbeat that caused the problem. Unfortunately, they were unsuccessful for he had no insurance. I find this company extremely professional in all aspects. I also have my home insured by them.

My husband fell asleep at the wheel and totaled our car. The adjuster came out, took photos and paid us MORE for the car than we had paid for it. They were absolutely amazing! I have in my lifetime never had so many good things/thoughts about a car insurance company. They are right in there with the top of the line on needs, no matter what level you may want. Service is outstanding from start to finish. Who could ask for more... oh, the proof is when you have to file a claim. Outstanding all the way around.

Seems as if the insurance companies have a five year rule on accidents, at fault, your fault, no one's fault. Making a fortune on premiums. Last accident I had I was following a car in right hand turning lane when he slammed on breaks. Pulled to parking lot and not having my phone he used his. Refused to call Police but talked to his insurance (Allstate) for over 42 minutes. Told them he was OK, all this recorded. After I left he drove to the ER and tells them he injured. Hartford never investigated this but raised my rates $7,080.00 for 5 Years. On fixed income, retired this rule killing senior citizens.

We paid monthly through our account via auto pay. Our account was compromised by scammer at gas pump, therefore we were sent new cards. Unknown to us a payment was not paid. Hartford made no timely effort to notify us that payment was not made. We were notified August 1st. for a June payment. When we called to rectify situation, we were told we were cancelled. We unknowingly went one month without insurance. If an accident had occurred during that month we would have sued them, because we could have proven there was very poor effort of notification to us. That is a weird way to run a business.

I was happy with Erie Insurance for 10 yrs. I joined AARP, and they said they can save me thousands... So I went to Hartford. I paid 138.00 a month for Me my wife, and daughter, 3 cars as well. I should of known a year or so, now I went to just 2 cars, because I retired, I don't need a car. Still 3 drivers, I got a bill from 138.00 went to 241.00 per month just like that... I should of known after 10 yrs. with Erie, the 1st time I move, I get a snake bite... No tickets, no wrecks, nothing.

Last year I talked to a good agent who told me if I kept my broken car on my insurance with just comprehensive I could get a reduction due to multiple cars. Later after I paid up the policy I kept getting harassed by agents demanding more money. Finally they straightened it out and I got an apology. This year I was told that I wanted my broken car reinstated and I would have to pay for 2 cars full insurance. I told 4 agents this was incorrect and I would like to see the form I filled out. They said they would send me a new form which I promptly filled out and sent back. This was over a month ago then I received a letter saying my car insurance would be cancelled in 6 days.

I was hit at a stop light by a 90 year old driver and caused a 4 car pileup. The old man had this company and after the claim was filed they said to get estimates on the work my car needed, it came up to $4500. They said they were only covering $3100 and that they needed the shop to send them the photos. They did and refuse to cover it after they told me to get it done. Now that it has been repaired they say they needed to see it. Ryan ** and Alyssa ** are liars. I hope to God one of their clients don't hit you or they will do the same to you.

I recently got a letter from them saying my umbrella policy would not be renewed. They gave 4 claims in the last 5 years, but in none of those claims was the accident my fault. Three of them was where I was not even driving my car, parked, or was sitting in it with the engine turned off. On the fourth one, there was no damage to either car, so no claim was ever processed, but they still counted that against me. I brought that up with a representative, but they could not explain why I was treated so unfairly. Their remark was "that's our underwriter department." So that's why I am discontinuing my business relationship with them.

I was hit by someone with The Hartford policy. Not surprising the other driver lied and said it wasn't his fault. My main issue was the adjuster for Hartford who continuously lied to me. She told me that they were trying to determine liability and took statements and my evidence from the accident and then told me the only considered was his statement. I went through the unpleasantness of giving a statement and getting evidence proving that their client was at fault which she said would be considered and then told me only his statement determined their decision about liability. Do Not Trust These People.

I have been with Hartford Ins. for a number of years with no accidents or tickets for the past 20 + years. When I called for the reason for the $230.00 dollar hike and after waiting on the line for a while, they told me they rec'd information from a third party, when asked they said maybe it was a mechanic, when asked to explain they said they could not (did not make any sense to me). I then cancelled my ins. for auto and home. I thought AARP would not allow things like this to occur.

We were happy with the quote we received from Hartford last July and we changed insurance companies. As new AARP members. My husband handled the transaction. I pay the bills and we drafted the payment out of our American Express Account. The charges were set-up quarterly. Neither of us received any notice or billing other than the charge to our card. Today, after thinking there was an error in our billing, I called to speak with a representative. He said they notified us by email about the rate increase and suggested we check our spam account and that is exactly where all of our billing notices sat unopened.

I was notified by my bank that our monthly car insurance rate had increased by $26.00 for no reason except that the State of Kansas had revalued the accident rates due to texting and inattentive driving caused by OTHER drivers not by my husband or myself!

Continuous mistakes in their efforts to properly insure our vehicles. Over five years they have made errors each spring and fall as we transfer vehicles for summer and winter use. AARP was of no help and didn't even return our calls. Horrible experience.

Signed up for Hartford Insurance through AARP one year ago. They were originally cheaper than the company I was using. After one year with not moving, no tickets, no accidents and the same auto my annual premium increased 50%. Thinking this was in error I phoned and ask them to verify the premium. They said that was the correct amount that they had a rate increase. Now they are way higher than most all other companies even though they keep advertising that they are the cheapest for seniors. I think what they are counting on is after they have you as a customer you will just pay the bill and not question it!

I have been a Hartford Auto and Homeowners Insurance customer through AARP for 5 years. Even I did not file any claims for the first 4 years, my premiums increased every year. This year, my new Lexus was damaged in a hailstorm. Hartford made it very difficult to take the vehicle back to the dealership for repair. Instead, they wanted me to take it to one of their preferred vendors which had poor reviews regarding paint matching. I paid premiums for insurance on a Lexus and therefore thought it only fair to have it repaired by a Lexus dealership.

I'm a 64 years old woman, retired and excellent driver, no accidents, no tickets with excellent credit. The Hartford increase my premium to $361 more a year. When call to find reason the Hartford employee told me "Because there was many accidents in AZ". Because for my coming renewal I wanted to give up certain extra plans that I have as forgiveness plan, increased my deductible, etc. He told me I can't change anything and if I'm not happy to look for another insurance. Now I'm in the stress to look for another insurance.

I have no tickets or accidents on my record. As Hartford advertised, I saved money when I first joined one year ago. Now they just raised my rates and it was hardly worth changing insurance. Disappointed.

They were quick. Professional and fair. Filed claims with our email quick, completed by photos. Payment issued. We have rental included in our premiums.

I changed to the Hartford car insurance because with the AARP membership I got my insurance to go a little lower than what I was paying with my former Insurance company. This didn't last too long. As soon as I made a change to my policy the price started to go up, but the worse happened last week when I replace one car with a new leased one. My policy went up more than $2,000. I was going to have to pay around $5,900 for full cover on two cars. I got the exact same coverage with other company for less than half, so I made the switch. In addition the customer service is not reliable. The website states that customer service is available from 7am to 11pm ET, I tried several times to call around 6:30pm when I get home and I always got a message that says that the office is currently closed, so whenever I needed to call I had to do it early in the morning.

I have been an AARP member for years. Just moved from TX to WA and going to buy a used car. I sold my car in TX. I have all information from a car I may purchase tomorrow. I decided to get a quote from AARP today. I called and a male voice came on the line. I believe he said his name was Luane, or similar. I told him what the car was. He said that because I live in WA he can't give me a quote because it is the law here. You have to already have auto insurance to get a quote. I said that did not make any sense at all. I said I sold my car to move here in December 2016. He just said "sorry that is the law." Well... I got a quote from State Farm, Prudential, and Progressive. :-( Please don't send me ads for car insurance. I now have three quotes and will choose one.

Ease of doing business, good business practices, and great customer service have made us very happy customers. The policy coverage and cost was also a better deal when compared to our previous company.

I have never had a ticket nor had a claim but they raised my rates 250.00 every year and would not give a reason. My opinion was because I turned 78. I would understand if I had collision but I only have comprehensives and liability on my car. I couldn't pay what they wanted so I changed to Allstate Ins. It is still pricey but not as high as Hartford. When you get older they think you are not playing with a full deck. My mind is as sharp as ever.

They have annual rates, make it easy to pay online monthly or get a discount for paying in full. Always pleasant if I call and want clarification if I should change coverage as vehicle gets older. AARP is known for standing with a quality company. I've been quoted numerous rates from other insurance companies every year and no one can compete with their rates

Sometimes a customer service rep. can be terse when responding to a problem. I was taken aback when I didn't receive my car renewal notice in a timely manner and the customer rep. told me that even though the situation was The Hartford's fault if this happened again I would be dropped. She spoke to me like cross, rigid old auntie. Not a welcome experience and although this happened several years ago I remember the conversation vividly. Afterwards I began calling other ins. companies hoping to find similar costs so I could change, but The Hartford was by far the least expensive.

2015 I joined Hartford Auto insurance (AARP). Just received the renewal notice which increased from 2000+ to 4000+ for our 2014 and 2015 cars. My wife and I have had no tickets no accident. I never had any insurance claims, driving >50 years all over the world, no tickets, my credit score is >800. This was and is a chock. Shame on AARP recommending us such a terrible Insurance company, shame on Hartford. I can only advise, stay away from this company. I also shall not renew my AARP Membership!!

We have both home and auto with Hartford. The cost and the service is so much better on both of them than we have ever had with other companies. Absolutely the best experience on all counts. We have had many companies over the years and would absolutely never change unless Hartford went out of business. The only claims we have had so far are for broken glass. In each instance the glass was repaired or sometimes replaced within 24 hours. Great service.

We've been seeking a different company due to overall dissatisfaction with this claim. (We had always paid premiums faithfully and on time for over 7 years). After a driver slammed into me while I was parked, and sitting in our vehicle by our mailbox with the key off, the repairs left us with an inadequate car. Our deductible for accidents was about $800 - this amount was too high, but the only one that seemed affordable when we signed up. Other companies offer better rates for deductible and other rates overall. It was processed in a timely manner, but the repairs were not totally adequate and we were left with a left car door that never closed properly. They insisted nothing more could be done. When we requested the car door be replaced rather than " fixed" it was denied, despite our dissatisfaction.

Good customer service overall. AARP/Hartford had the best prices overall for auto/Home insurance. I was able to get the same coverage I had with my prior company for 1/3 less the price.

They like insuring older people so that when, if ever there is a claim, they can tell you there was no coverage. And, because you are over 50, you must not remember. I have been with them for years and always carried comprehensive. I had never had an accident but when I filed to get my windshield replaced, they said I didn't have the coverage. I know for a fact that I specifically asked the agent to put it on when adding another vehicle. They made up a story about how I wanted to keep the cost low. I asked to hear the recording of that conversation and they told me that was not possible. To replace it was only $178 and I have paid them thousands over the years. BUT DON'T WORRY, THEY'VE GOT MY BACK. They should be saying, WATCH MY BACK.

I have two reasons for writing this report. First, The Hartford entices you in with a low premium rate. Then on your next billing they will sneak in huge price increases and add in coverage that you didn't request. Concerning as mostly elderly purchase this insurance and may not be aware of the increase or changes. Secondly, I have a 1M dollar liability and UI policy. After my car was rear ended, the other insurance paid right away their max of $15K. The injuries suffered have caused a permanent mobility issue. The claim is worth $300K or more according to an attorney. The Hartford offered me $5,000. The adjusters are rude, they rarely respond, and they are indifferent. They couldn't care less for their customers.

AARP is far superior than Liberty Mutual. About two (2) or more years ago I was involved with someone who rear ended my vehicle. He claimed, to the local authorities he had automobile insurance. He lied and it was AARP that went to bat every step of the way. Their investigative teams are superior, better than Liberty Mutual. Probably twenty (20) years ago I had one of my cars stolen from my carport. It was locked, but somehow the thieves were able to get in. It was recovered the next day. Liberty Mutual sent the car to a dealer that has NO EXPERIENCE repairing Japanese manufactured vehicles. I went to check on the damage only to find the passenger side mirror was torn off, and a thorough inspection with one of the dealer's inspectors. Could not drive it; for I had no key. Liberty Mutual DID NOTHING to assist me. I had to do all the leg work.

They processed the claim professionally and timely. But after the claim was filed, when the damage to my car was determined to not be driver error, they still raised our rates to a ridiculous level. Tree fell during a storm and landed in my car. This occurred while I was out of the country on vacation. I claimed the car, they sent us a check. Next cycle for insurance, my rates went up $700.

I switched to AARP/Hartford because I was an AARP member and would get a discount. When it came time to renew my policy, my premiums increased over $16.00 a month. I've had no tickets, wrecks or claims ever. No prior notification of increase and only explanation was the whole state of Texas raised rates. Then why be a member of AARP? You really don't get a discount.

The agents were competent and answer with direct replies for policy questions. They are always pleasant and try to be very helpful. It is a little difficult though to get to the right person, but eventually it happens.

Hartford was very supportive during my claim. The claim filing was done over the phone at the accident scene, was done professionally and the Rep was very helpful. Though the assigned Rep I was given was unavailable at a very important time in the claim, I was able to explain to customer service what I needed and they were very take care of me. The Rep was very helpful in a very stressful situation. I was able to file at the accident scene and give all the info regarding my car and the other driver at the same time. Though the initial interaction was helpful, when I followed up with my assigned Rep, she was unavailable.

I love the auto insurance service. They did almost everything that needed to be done. I called the representative to submit a claim and she asked me a few questions. Then I decided where I wanted to take my vehicle. She made all the arrangements for me, I just dropped off my vehicle and everything was taken care off. This was great. But while the auto insurance is great, the rental insurance is frustrating. I have been trying to get rental insurance for over 4 months. They keep telling me they are mailing the forms, but I still don't have them.

I had GEICO for many years and was paying a very high premium. Hartford was able to give me the top coverage for significantly less. While am fortunate enough not to have had a claim, the rates and overall customer service is great.

I recently was rear ended. I called on Fri as they were closed Thurs at time of accident. The guy gave me a claim # & said to use that if I need to go see Dr. He said an adjuster would be contacting me via email. Never did. Then I got a call Mon but missed it. I called back left another message. She called back again this am Tues while I was getting checked out to say I don't vehicle coverage which I knew. Plus that claim # the guy gave me isn't valid as I don't have medical coverage???? So now I have a huge Hospital Bill & no help. Adjuster calls back & says she left message for other co to call her back with a new claim #. So here it is Tuesday I have horrible headaches & discomfort. But I can call the ladies in co directly for info. What exactly am I paying this co for? Think it's time for a change. Hartford is the worst I've ever dealt with.

My daughter needed her car towed. She called and they said to call one hour before she wanted it picked up. She called at 4:00. After 3 hours, the driver called her and said he was there and he left!!! Why would you not call her while you were there? She called 3 more times! I called and I got a guy who said his name was John... No way... He barely spoke English and when I asked him where he was located, he said India! God bless America. Allstate is a horrible insurance company... I used to have them and when I finally had a claim, they told me I didn't buy the right policy!!! They finally picked my daughters car up at 9:00!!!! 5 hours later. Absolutely ridiculous. I am joining AAA tomorrow and filing a lawsuit against Allstate and AARP... Anyone who wants to join a class action lawsuit, please contact me! I AM filing the suit.

We have been with the Hartford for 2 years. We recently received a cancellation notice effective 5/5/17, with no explanation. Attempting to pay the premium, I was told that it would not be accepted due to a NSF by my bank. I have checked my online statement which shows no attempt to retrieve funds... No indication of any overdraft, no action or posting of the transaction AT ALL to my account. I received a confirmation number for the transaction from the Hartford, yet they show no satisfaction of the transaction.

I was reporting an accident where I was obviously not at fault. The 94-year-old man pulled out of a gas station right into my car. When I called Hartford to file a claim, the woman I spoke to was extremely rude and said that I was partially liable because I didn't see him coming from my rear. She would not listen to my explanation of what happened. I had to file a police report and go back to take photos. There was even a witness who supported my claim. Geico, my insurance, is fighting them in arbitration, but in the meantime, I had to pay the $500 deductible to get the damage fixed on my car. Maybe someday I will be reimbursed, but I can't tell you how much stress this caused me because the Hartford twisted my words. My advice to you, aside from not using Hartford, is to kick up such a fuss at someone who hits you from behind. The police will have to be called, even if it happened in a parking lot.

The reason for this review is AARP is a greedy company. I have been with them for over 15 years and got one ticket and my insurance went through the roof. As one person TV stated, what good is it having car insurance, if you will be penalized for it. Again, news flash. No one is perfect. But that is taking money out of these "WEALTHY SHAREHOLDERS POCKETS" who are greedy just like a lot of these other companies. Really, 1 ticket in over 15 years. I can't wait until I can find someone else. DON'T SIGN UP WITH THIS COMPANY. All they want is your money. And you get no help from them.

My first coverage with the Hartford for auto insurance was $513 per year. At renewal second year was $870. A shockingly huge increase considering I have never had any claims. I called and was told by one of their agents that at the end of the year the fire protection class rating defaults back to Class 10, the worst rating possible. The agent worked with me and said the rating should be a #3 which brought the policy down to $673. I thanked him and hung up and decided to get other quotes.

I was hit by a person that have the Hartford for insurance. From day one it was crazy. They didn't reserve me a rental and I had to wait for that. Then when it was time for payment, the company that was fixing my vehicle called several times to get an understanding of when they will get paid and no response. I finally got in touch with the manager to which he said payment went out and he can't do anything more for me and that I must return the rental. Well how am I suppose to get to work? And why are you sending checks in the mail, what happened to wire or auto pay to these collision companies. This experience have been a nightmare.

In September of 2014 I was working on my 2006 Chevrolet Crew cab and needed to move it back a little. I had a Leer Shell on the back of the truck. I left the glass rear cover up and it caught on a strap and twisted the glass and it shattered. I figured it might be covered under comprehensive coverage. I called The Hartford and told them what had happened and asked if it was covered. After checking they said yes. I asked if I filed a claim would that cause my rates to go up. They said no. I filed a claim for $371.19. They paid $82.00.

I was involved in an accident that was 100% the other driver's fault. Even though the Hartford is my insurance carrier, my claims agent did almost nothing to help me out. The only real help I received was from the other driver's claims agent, who was from Progressive. I feel sorry for anyone that has had the misfortune of being involved in an accident while insured by the Hartford. Utter incompetence from every level of employee I spoke with. Just an awful overall experience. My advice is avoid the Hartford at all costs.

I found out that Hartford canceled my auto insurance policy without giving electronic notification, even though all of my bills and correspondence occurred with them electronically. When I called to complain and ask if anything could be done about the situation, I was told that it was my fault even though the electronic invoices had no indication that cancellation would occur.

After my paying them $1000/year or more for 12 years (2 vehicles), my roommate had an accident in my truck (I wasn't in it). I had her covered with my insurance. Hartford took info from the other party but wouldn't take info from me. They even used the other party's photo, which could have been taken anywhere, but refused to use mine. I asked them to slow down, but they closed the claim in 2 days, including the other party filing a claim for injury. Everyone was going not more than 2 mph (it was a parking lot accident). They probably printed up some letterhead for a fake doctor and submitted that. But Hartford believes them. Hartford's attitude was "Too bad, sucker!"

The first year their price was reasonable. A year later with two vehicles that are a year older with no claims, and no homeowner claims the cost goes up. Like all insurance companies they are criminal origination. The state makes us send money too.

On a busy Saturday evening in metro Atlanta, a vehicle was driving erratic on I-85 exiting on Sugarloaf PKWY. The vehicle came up speeding from behind and jumped in front of me and slammed on brakes. I avoided the accident and called 911 from my car Bluetooth. As I'm reporting what's going on to the dispatcher the vehicle sped up and slammed on the brakes. At first I thought the driver was just drunk and driving erratic but it was obvious he was trying to stage an accident. While trying to keep my distance and avoid someone colliding into me while merging onto N. Brown Rd the driver sped up as if he was going to join N. Brown Rd since no cars was at the intersection but it had other plans... slammed on brakes and I couldn't avoid hitting him and I rear ended him.

Hartford likes to play games with you if you happen to get a ticket or accident. We paid our premium and two weeks later they send us a letter saying we were not being reinstated due to non-payment of our premium. We paid our premium and they got the numbers wrong and blamed us!! They would not get back to us about the problem!!! Would not deal with them again or tell anybody to deal with them!!!

I have been paying my insurance every month with my checking account but this month I paid with my credit card over the phone. There was a mix up with my card and they cancel me. I would not have known anything until I called them to pay my homeowner's insurance policy with this company. I talk to the manager to see if he could just use my checking account that they have on filed and he denied my request and told me I had to pay the hold premium which is over 2,000 and then he change his mind and said I could no longer be in that company. That is completely wrong. The same thing happen to my sister. She paid her bill with her credit card and they put in the wrong card number and cancelled her account also. Please be aware of this company.

I have had this company since 2009. Over the years it gets worst and worst. I recently move to SC. I tried to update my new address. I had to speak to 5 or 6 different people and they all had a different version on the story. Do you not take the time to train your employees? I had the first one say to me he had to run a credit report. I said what if I say NO. He said, "You will have to find another insurance company." One of my benefits is a lifetime lack to cancel the policy. I asked him, "Why are you threatening me."

I am an elderly person who belongs to AARP. They advertise the Hartford as being a low cost plan for car insurance. I have an excellent credit rating with no accidents for over 10 years, yet they were the HIGHEST cost for insurance! Disgusted with their false advertising. Will gladly cancel my account!!

I was hit by somebody who has Hartford insurance. All around, it has been a really difficult insurance company to work with. I can rarely get through to the claims adjuster, they are rude and difficult to work with, and it has been nearly 2 months since the incident and I have yet to been able to have my vehicle repaired. I'm not sure how their rates are, but for the amount of hassle working with them I would not recommend them to anybody. If you have to make a claim, you will quickly find out where and how they are cutting corners to give you a better rate and regret your decision to have chosen this company in the first place.

I acquired a Hartford policy primarily due to their AARP connection. Recently filed a claim which Hartford denied based on some "hidden" clause and because they can not find proof of a phone call made by the car dealer when I traded in the old car. This Insurance Company relies on the "legal" details instead of Customer Service. BE CAREFUL & READ THEIR POLICY DOCUMENT COMPLETELY. They surely fit the description of the "blah, blah, blah" company.

Was involved in a car accident that I caused, (no other vehicles or people involved). Police did NOT cite me, give me a ticket, violation, etc. Unfortunately, I live in a "at fault state" so I was made responsible. From the beginning and throughout a 3 month ordeal, the Adjuster and Appraiser were INEPT! I own a Mini-Cooper and cannot be taken to a regular mechanics shop. Appraiser told owner of foreign motor shop, who I always use, that Minis are made in China and to use Chinese aftermarket parts - WHAT! Owner of shop replied, "NO, Minis are made in Germany or Britain... no aftermarket parts available!" Adjuster tried to charge mechanical shop owner body shop hourly rates - NO! Different hourly rates and only did mechanical work... the ** continued.

They are very helpful. They answered all my questions and help get me what I need to be covered. They are very pleasant in dealing with and they don't try to bankrupt up in getting insurance which is very important.

Rate Increase - I have been with the Hartford for over 10 years. No accidents or tickets. I just received my renewal notice and was surprised that in the last 2 years that my premium has increased 25.5 %. I called Customer Service and was told it was a General rate increase. I will be changing insurance companies. Whatever happened to the good old days when insurance was based on YOUR driving and not on everyone else.

I had Hartford for quite a few years, not any trouble until I had a few parking lot incidents that were hit and run and most definitely were not my fault, I wasn't even in the car. They raised my rates by almost 250.00 a year, I have a good credit rating and never missed a payment. When I asked why they said it was because their rates have gone up, bologna! Don't be fooled. As soon as you need them, they are there, but they will eventually raise your rates.

Was with this company 18 years... never had a claim (accident etc). Owed them no money, payments taken out automatically out of my monthly SS check... Out of the blue they cancelled me and was rude about it!

The company has good service and they paid the claim after the deductible, but it basically cost us more in the long run. Their rates went up exponentially in one year and we had not had a claim for several years. Customer service claimed that everyone in our area had similar increases and it didn't have anything to do with our history, which had been good for several years. We had a bundled package with home insurance and decided to go to a broker to compare pricing and that resulted in our leaving Hartford Insurance and moving to Safeco for all of our insurance and we save over a thousand dollars in total. Although we were with Hartford for more than a decade, I think they simply assumed we could tolerate their latest huge increase. But cost is as important as customer service when seeking a reputable insurance company.

I decided to get the Hartford Auto insurance in 2013 because AARP was recommending it. This past week I had an accident and called the Hartford to make a claim for repairs to my new car. The estimator sent an app that would show me what photos to take to send back. In the meantime, I got an estimate from a local collision repair business near me. The two (2) estimates were not close. From the photos sent to the Hartford I was offered $1,500. The local estimate came up with $4,100. There is a big discrepancy between what the photos show and what the real damages reveal. I feel that the Hartford is trying to take advantage of an insurer. I have paid a lot of premiums to receive this treatment when I call on the insurance company when you need them.

Signed on after many solicitations via AARP. Good competitive rate for 1 year, then the ** hit the fan. Major increase. Asked them why and they said "Because you're 65 yrs old now." WTF. Goodbye. Poor customer service, large rate increase, deceptive practices, IMO. Still receive offers every week. Not in a million years.

They are efficient, polite, and thorough in handling details. I have never been disappointed or annoyed during a call. I reported the details and they handled the rest. I didn't have to get involved or follow up any further. Reliable and fairly priced.

I called a couple dozen insurance companies for rates and the Hartford for my truck and home insurance policies is more than $200 less than lowest price other companies quoted and I received fast service when I have called them. I've never had a claim on truck but one on my house was paid immediately. Very easy to pay on their online site.

I am disappointed in that I was hit with a 200$ increase this year. A reward for not having any tickets or accidents in the last 5 years? Most insurance companies are out of control, making us pay for claims of other people. Sick of their practices.

We switched to The Hartford when we were shopping for Auto rates this same time last year. They quoted very low rates so we made the change. We have clear driving records - no accidents or tickets. I just received my renewal and have sticker shock! A $434.00 annual increase. This is for just 2 cars. Amazing. I called Customer Service and received a less than satisfactory response. He said that rising medical costs increased the rates, yet PIP didn't increase, only Liability and UM. He absolutely did not care that the rates increased or that I would have to shop around for lower rates. Very poor.

This company promised to honor my claim against their insured. I cannot begin to tell you what a horrible chain of unexplained unfortunate events I have had since October 9, 2016. First of all the driver immediately admitted fault. They took 2 months to come to look at my car. It took them until December 22, 2016 to make any kind of decision to pay for my injury and decide the disposition of the total loss. It turns out the car was not exactly totalled, but they said the repairs exceeded the value of the vehicle. They never accepted any liability for the engine or parts under the hood. I have been strapped with the cost of repairing a tampered with engine which either occurred at their assessment site or some other location. I rented a car which mysteriously got towed.

The price is a little high. I had two claims with AAA, neither was my fault but my rates went up. Hartford offered the lowest rate at the time, so I switched and have since also moved my renter's insurance and business liability insurance to them. I feel the service is excellent and to that extent worth a little extra from what I might pay elsewhere.

When I signed up with The Hartford for auto and renters insurance (recommended by AARP), I was quoted a certain premium amount for each. I subsequently received a bill from The Hartford for premium amounts higher than originally quoted. I called and was told by a Hartford billing department employee the monthly amounts I was supposed to be paying and where to send the money. Months later, I get a bill for higher monthly amounts (not a renewal – this is within the yearly policy period). I called The Hartford again and was told I wasn't paying the right amounts. Mike with The Hartford says he doesn't know why I was told the wrong amounts by the previous Hartford billing department employee. The company has done this to me twice now. I wonder if this is their standard practice, because they must be making a lot of money off of the customers who just pay these arbitrary bills without questioning them. AARP members beware!

First I want to say that in 2015 I got hit by someone who had no insurance - total lost of my Lexus (I was at NO FAULT). Contacted Hartford Ins and got an amazing service, fast and courteous responses. Got the check for my car actual value and was very fair, no complaints. Note: We have two cars insured and both of us have a 100% clean driving record. Now PREMIUM: last year we had an increase of 37% for the premium and this year another 38% increase. A 71% increase in 2 years - reasons they gave us: flooding and hurricane in SC. That's $770 per year more than 2015 (we pay full for one year). Currently checking with other insurances and most of them don't have this level of increase in their premiums. AARP may want to double check them as their provider of choice.

They keep us updated with important information. We have complete confidence in AARP and all that they promote. We like all the helpful guidance and advice that we get from AARP. We believe we can trust any recommendation we get from them, and that includes what insurance company to use.

The company has gone above and beyond when my car was rear-ended by an uninsured motorist, fantastic. The agents, office staff and those who were responsible for settling my claim were truly knowledgeable, courteous and professional. They all made me feel like a person, empathetic to all my needs. Over the months that followed up on the rear ending; I would say I was contacted a minimum of twice (2x) to fill me in on all the details regarding my claim. Not once during the entire investigation did the agent give up his search to obtain any answers he could find. It was after all the avenues of investigation were exhausted the case was closed. EXTREME KUDOS.

We have been with the Hartford through AARP for 12 years. Last year I had my first accident in 50 years and they raised our rates $800 per year. I asked for their accident forgiveness clause and they claim we did not have that option. BEWARE of the TV commercials where they mention accident forgiveness as YOU have to request it, they never offer it and it is very inexpensive. Looking for another insurance company...

After 17 yrs with no tickets or accidents, they didn't cancel but for my first ticket for over 10 miles OVER THE SPEED LIMIT they raised my premiums from $340 A YR FOR FULL COVERAGE TO $6.200 PLUS. Their ad saying they never cancel is really untrue.

When I changed to Hartford they saved me a lot of money. Hartford was a much better deal than when I was at Liberty. Only thing that bothers me is how much the policy goes up each year but that is typical of most insurance companies. My policy is due but I don't feel like taking the time to call around and when I do I keep getting emails from the different companies.

Exceeded expectations when I compared their policy to my current one. It was time to renew, and my expenses exceeded my income so I began comparing insurance policies. The Hartford offered a bundle, and the auto insurance policy had more benefits for less money. A phone call with an agent saved me even more, and the conversation was quick, friendly and productive.

Last December, in 2015, the auto insurance company we had been with for three years dramatically increased our annual auto insurance premium without any justification. We took AARP's advice and switched to a new annual policy with Hartford at $640 a year. We just received our 'bill' for 2017 coverage on the same car - a 2014 Hyundai 4-door Elantra sedan. We are retired, only drive about 2500 miles locally a year, have owned our home for 15 years (mortgage free) and have had no traffic violations, accidents or claims of any kind.... Yet Hartford increased our rate for the same car and coverage to $854 dollars a year. A 30% increase without any justification!!! This is unacceptable to us, and we also believe it is disreputable to the point of constituting fraud and potentially criminal action. We have also brought this matter to the attention of AARP, who we are hopeful will cancel their endorsement of the Hartford.

Bought new vehicle. Canceled old one April 2015. Received January renewal. Still on insurance December 2016. Never noticed they did not remove since we insure multiple vehicles. Called and they would not give any credit. Zero. Their excuse was we should noticed after several billings. So beware of AARP auto insurance. What a rip off...

I was with Farm Bureau Inc. for years. AARP advertised Hartford Inc. I checked their price and it was better than Farm Bureau, I bought their bundled insurance, the same as Farm Bureau but after one year it went up 300 dollars. So I switched to Erie Inc. and saved 500 dollars.

Beats the cost of other insurance companies. Though I have never had a claim, I find the customer service rep. friendly and helpful. I have cost compared over the years on both home on auto and find Hartford the least costly.

I rubbed the rear fender of a car next to me while backing out of a space. I gave the owner my insurance company's name (The Hartford) and she took it from there. They called me to discuss and confirm the facts, and all was handled quickly and efficiently from there. My rates did not go up. I've been with The Hartford for the past several years and am very happy with them. They are very efficient and courteous when I've had to call for any reason. They offer reduced rates for driver safety course and retirement driving. So far, they have met any need I've had. Very happy with The Hartford.

My parked vehicle was side-swiped by an advanced age driver. There were four witnesses that saw this happen and the driver immediately admitted fault. Only about 1k in damage, mostly parts. Should have be a quick and simple process but it was NOT. It took four days to get them to take my claim. It took them two more days to text me a link to an app to take pictures of the damage for them. Meanwhile, I am driving around without a side mirror and that seems acceptable to them? Promises to contact me were never met, there were significant delays and they ultimately gave me a ridiculous low ball estimate where the listed replacement parts don't even match my vehicle. Despite my calls and emails, I can't get a returned call now. The claims reps are downright rude. I don't know how this company is still in business. At this point my only option is to go to the expense of getting an attorney.

I was very excited to become a member of AARP to enjoy the benefits offered to people over 50. I checked into home and auto insurance and found that I could save money. At that time I had a lease vehicle, shortly after I added my daughter to the policy (18 yrs old) with her older vehicle. The price went up but I understood it was because of a young driver.

I wish I would have read the reviews before I got this auto insurance. I had State Farm for years but found Hartford through AARP and I saved quite a bit my first year. I just got a 25% rate increase with no accidents or moving violations. The customer service rep blamed it on other people's accidents, then I read the reviews that everyone has experienced this. Plus I just found out I don't have first accident forgiveness. I will start shopping for insurance somewhere else. This is quite a scam for a reputable company. I am disappointed and feel like I was lied to. I worry about my elderly mother being scammed but thought I was intuitive about scams. This cannot be right. Time to shop around. Ridiculous!

Rate increases are ridiculous. I do agree with these people. However as an AARP subscriber... I wish I didn't have to be a member. Within 2 weeks of clearing my bank I got another bill from AARP for the same amount. Terrible to take advantage of the elderly people who I know will pay this twice. AWFUL...

When I checked into Hartford last year, I was pleasantly surprised at their reasonable rates. Their explanation was that we were not being grouped together with all ages. We were being grouped with other seniors and since that was a more responsible group our premiums would be lower. That sold me and I bought coverage for 3 cars and 2 houses. I got my renewal documents for this year and was flabbergasted that my auto insurance increased 37%. No moving violations, no wrecks and no claims on my record. Explanation: drastic increase in uninsured driver accidents in my state. For this to be true, every uninsured driver in my state would have to specifically target just seniors to run into. The premiums on my rental went up 14% and the premium on our main house went up 6.5%. Again claims and no increase in coverage or value. This brings to mind the old carnival attractions: first they sucker you in but they never let you win.

I am writing this review because I am very displeased with the Hartford Insurance Company. The Hartford more than doubled my insurance premium on my vehicle after I was involved in a small parking lot accident where I was at fault. No damage to my vehicle, damage to other vehicle only. First year insuring through Hartford, my premium was $1,092. Second year premium same vehicle $1,270 (don't know why it increased) and now after the accident my premium went up to $2,867. I also inquired as to how long the sentence is on the raise in premiums, and was told three years. When you hear the words "traffic accident" the word accident should have some bearing.

I haven't used the Hartford personally, but my landlord used this insurance when the house I rented caught fire due to faulty wiring/ rodent damage to the electric lines. Despite having no fault in the incident, as per the official fire department report and arson investigation, the Hartford still tried to recover the damages from me, first through one collections agency, then another when the first realized the debt was not valid. I had to go through a huge process of recovering the police report and disputing the validity of the debt they tried to collect several times. If I hadn't paid close attention to the processes of this insurance investigation, that was not even on my own insurance, the Hartford would have destroyed my credit and life to balance their sheets. Evil company. Don't do business with them.

I had Hartford automobile insurance for 10 years. Back in 2014, I had a car accident with another driver who had Geico insurance. It was determined thru arbitration that is was 100% NOT AT FAULT. After my yearly policy was up with Hartford, they increased my new policy $600 more. They claimed it had nothing to do with the accident but other non incident issues. This year, they increased my new policy another $200. I never called to inquire because I didn't want to hear anymore lame excuses.

AARP which boast itself as the largest company for seniors offering the best in service and discounts is the biggest liars more so than the US GOVT when it comes to assisting seniors. Their customer service, people working for them or who represent them are the biggest liars and thieves around as they make promises and deliver nothing. Don't waste your time or money on these people and company as you will only be disappointed and will be out good earned money. AARP is the biggest rip off company in America, and would never recommend this company to anyone.

I had AARP Auto Insurance for a little over a year. I had electronic payments set up and a payment rejected due to insufficient funds. They cancelled my policy for 1 payment that rejected and could have been resubmitted and paid. It just hit before my check auto deposited. I called 2 times to ask to get reinstate and they stated that it already had been reviewed by management and could not be reinstated. Then they tried to report that I had a time period without insurance coverage. Luckily my new insurance agent worked on this and found that was incorrect as well.

I was great customer, no tickets, dui, accidents or claims in 15 years. I never received paperwork for renewed this year. Only realized it till I put new registration in my car. Paid them full price for the whole year which I do every year. I never knew the requirement to have HARTFORD insurance YOU ALSO HAD TO BE MEMBER OF AARP. I be contacting all tv stations to bring attention to the injustice these companies are doing to the good people of America. Please help to fight their injustice and get a lawyer for all. How do we do internet "fund me" to get this done. Thank you.

My wife and I have been AARP members for over ten years and rely on their guidance and recommendations. Three years ago we decided to try AARP/Hartford auto and home insurance. The initial quotes seemed competitive and we signed up. During our three years with AARP/Hartford we had no claims, yet our annual premiums increase dramatically. Auto premiums increased annually by 7.2, 12.7, and 35.1%. Home premiums increased annually by 5.7, 13.9, and 4.3 %. For retirees on a tight budget these increases were hard to accommodate. When we contacted AARP/Hartford they seemed indifferent regarding the increases with an attitude of "take it or leave it". We chose to leave it. It seems like they underbid the initial quotes to get the business and then ramped up the premiums in subsequent years. AARP needs to do a much better job in monitoring the vendors and services they endorse.

This was bait and switch insurance. The first year was lower than any other company but in the 2nd year, they raised our bill by almost 100% because they said we live in Florida and we are in a high-risk pool. Even canceling has required five phone calls, and they kept sending bills so I am still on the phone with them. The last person, who has me on hold now, figured out that the problem really was that they added my non-licensed 17 year old to the policy and that is why they raised our rates by $170 a month. So one hand doesn't know what the other one is doing. How can they add a person to the policy, raise the rate and not check with us? Not a trustworthy company.

Hartford Insurance at AARP gave a good quote for my auto and home policy. I switched from Farmers and my reward was a 10% rate increase the next year and this year a killer 24% rate increase. I have a 40 year no tickets, accidents or claims of any kind. Stay away from Hartford.

Moved to Washington state earlier this year from Texas. Phoned to let The Hartford know new location. We were then told they were canceling our insurance due to the 2 fender bender no-fault incidents. Left us without coverage. They said they would reinstate our insurance at a later date. Tried this fall and were refused again. We had The Hartford for over 16 years. No accidents until the no-fault ones. They are using false advertising saying they do not cancel for minor accidents. Am very disillusioned regarding AARP. Will not be promoting them to anyone. Have read that this happened to others.

I had nothing but problems with The Hartford auto insurance through AARP. I received a letter from them saying I needed to send paperwork within 24hours of buying my new car. First, that time frame is impossible to meet. But, I sent what they asked for. A week later I keep getting letter after letter asking for the same paperwork. So, I kept sending another copy. Then finally I had to start calling trying to find out if they had received the paperwork. Finally they said "yes, it shows in my files." But, because I missed the first required time frame they reduced my insurance and took collision off. Again, unknown to me, even after they got the paperwork, they still did not adjust my insurance to show I had collision.

Several months after enrolling for this year's auto insurance, I received a letter from AARP informing me that, "We inadvertently failed to include a notice about the implementation of a withdrawal fee." Then they said that, because they hadn't notified me, they would be waiving that fee, but turned around and said future withdrawals would include the fee. First, this was not part of what I agreed on, and second, what kind of company charges you for paying your bill? The fee is only $2 but here's the problem: I said I didn't like the idea of being charged a "withdrawal fee" for paying my own bill, so I'd rather just send a monthly check. But it seems that that would cost $5 a month. In other words, it would cost me $60 a year to pay my own bill. This is outrageous! After 15+ years with them (and one small claim 10 years ago), I hope to find a new insurance company that wont search for ways to nickel-and-dime their senior citizens.

I had a small fender bender last year in rush hour traffic on the freeway. The other party informed our insurance company (Hartford) and we were sent a letter saying that fault was 50/50 because we were in rush hour traffic. We were never again notified about the claim. We weren't asked for pictures, nothing. When my mom switched banks over a year later, she called to inform them of the change and to let them know that the bank account that they were withdrawing from was closed and attempted to give them new bank information. The lady was extremely rude and refused to accept the new information, saying they need to continue to withdraw from the closed account and that she should have notified them before she closed the account (like she knew that) and that if they withdraw from the closed account "sometimes the bank will pay that money". How shady!! So when they withdrew from the closed account, they got no money and dropped us!!

Bought a policy, paid their premiums and then they billed us for additional charges after the policy period had ended!! It's buried in their policies, so BUYER BEWARE!!! This was a business policy, I can imagine what they do to the consumers!!! Find someone else.

My husband had car insurance with the Hartford Auto. We paid on time. I called to make arrangements to paid my September bill by the 9 and was told it was due by the September 1. Didn't get a letter or anything. And was to the insurance had cancel. Suppose to get a grace period. This is the worst insurance company. Ever.

Straight to the point - the Hartford insurance is terrible. They show on the commercial that they won't go up on your insurance even if it's your fault for the first time. Well I join them and paid for the whole year and someone split the top on my convertible. And I called them and the girls showed me that they wouldn't go up on my insurance because that one wasn't my fault. Well Lo and behold it took them 6 months to finally fix the split in my top then when I went to renew my insurance they went up $50. And on top of that the people that they sent me to didn't even fix the top right. They gave me a new top but it only go down halfway. It doesn't even go down all the way.

We had been with AARP/Hartford Auto/Home insurance for 10+ years. Our auto insurance continued to increase, therefore I started looking to make a change. (We were lucky & found a company that was 1/3 the cost of Hartford's.) I started looking for a company that we could be under an "umbrella type" of policy for both auto/home. One insurance company told us that Hartford's records reflected that we had 8 comprehensive & 2 accidents claims.

My fiancee's SUV was keyed outside of our house and we have had problems with our neighbors. So we call the police, filed a report and found it was the neighbor's daughter that did it by admission of guilt to the officer. So we call The Hartford, they say, "Yeah we got you guys because it's criminal damage. It falls under your policy to where we waive the deductible." Me and my fiancee trusted them and they referred us to an auto body shop to get the SUV fixed. Then we find out they didn't cover the deductible after we were told they would cover it due to criminal damage.

I switched my auto and homeowner insurance based on cheap quote by AARP/HARTFORD. After one year they almost doubled my former insurance rate and when I dropped them they kept sending me a bill for over $100 for past due payments and said I didn't cancel my insurance! Lucky for me I'd kept the email I sent them on cancellation ~ Plus I never renewed it when it was due. This whole process was a rip off to give me a Bait and Switch. I'm back with my old carrier on Homeowners at about 1/3 the cost of Hartford and will be back with old insurance on car in February. Beware of lowball scams on insurance taking Seniors money!

Having been with the Hartford for 9 years I was surprised to find my coverage was terminated with the excuse that I missed a payment. As it turned out in reviewing my account I had actually made the payment, it was deducted from my bank account only to be reversed and the check mailed back to me after The Hartford had to pay Medical pay for a auto accident I was involved in that was no fault of my own. I was sitting at a light and was rear-ended by a teenage driver. BE AWARE!! This is a very unethical company and will not look out for you. They only want your money. If you file a claim be ready to have your coverage terminated. Now that I have read the reviews here I am no longer surprised by their behavior and I only want to let people know so you do not have to endure the grief of the rest of us and AVOID this horrible company.

I have been with AARP/Hartford Auto/Home Insurance for 25+ years. Recently (July/August) I was hospitalized for a month (with cancer!!) and I got home on the 11th of August. Upon going into my account online with Hartford to pay my premiums, I paid my Auto insurance and went to pay my homeowners. When the account came up, it said it could not be paid, so I called the number listed immediately. I was told I was 1 (one) day overdue with my payment and they had cancelled my homeowners' insurance.

After decades of service through AARP, I found that they were charging me nearly 100% more than the competition. When I obtained new coverage and asked them to cancel, they claim they lost more than six cancellation letters, and continue to try and bill be. With the lowest satisfaction levels I have ever seen, how can AARP continue to support this group?

I just experienced the same 20% rate increase that many others have experienced. I switched to Hartford last year due to the AARP endorsement and the fact that they saved me money over Geico. My recent renewal quote is 20% higher for one car and 25% higher for my second car. The rep gave me the same line about there being an overall statewide increase of 15% for the state of Washington. I had no tickets or accidents on either car in the last year. The rep couldn't explain why my rates were 50% above the statewide increase. I have written to the Hartford President/CEO and AARP and have heard nothing. There are too many reviews on the Internet that are the same as mine to be a coincidence. Both Hartford and the AARP are involved in a bait and switch business - and they should be taken to task.

Have been a long time 20 year customer with Hartford Auto insurance. Perfect driving record. No claims, was slammed with 40% increase in my rates (yes, 40%) this year 2016. No reason give and even the Hartford agent said the company was screwed up, basically punishing preferred customers for all the claims they had to pay out last year and recommended switching! Don't even start looking deeply into this company. 60 minutes did documentary on their CORRUPT illegal activities in keeping and spending people's LIFE insurance policies, not notifying the deceased beneficiaries.

Almost all the complaints in ConsumerAffairs about AARP/Hartford auto insurance relates to unjustified rate increases. That lousy outfit has increased my rates by 20% every year for the last 4 years. I have no tickets nor accidents for at least the last 15 years. It is obvious that AARP and Hartford introduced a plan to take advantage of senior citizens by getting them to switch and then bait them. I will complain to both AARP and the Texas Insurance Board. AARP you ought to be ashamed of yourself for promoting this greedy insurance company. I will certainly not renew my AARP membership.

On August 27, 2015 I was involved in an automobile accident where I was underway on a separated roadway at 5 mph and a young woman made a u-turn from the other side of the road at an increased speed and crashed into me. In Florida, most u-turns are automatically at fault, however I was found to be at fault. I contacted The Hartford Auto Insurance and filed a claim. An underage passenger in the other vehicle filed a $100,000 claim for bodily injury through Morgan and Morgan to my insurance company. I told my representative that I did not believe that I was at fault and also that the 15 yr. old's mother had told him to stay put at the accident site to obtain the police report. I later informed The Hartford that the mother was a former insurance adjuster.

Several years ago I got a quote from Hartford for auto insurance based on the AARP endorsement. The quote was around $300 a year less than I was paying. I gave the quote to my current agent and he suggested if I could get the Hartford price I should take it. I did. Guess what happened. At the end of the first year the price went up more than $300. I called for an explanation and I was told that Hartford had "re-evaluated" their Illinois rates. Based on the number of Hartford complaints I see my assumption is Hartford pays AARP for their endorsement and AARP does nothing to keep an eye on Hartford's performance. As a result I ignore any endorsements or suggestions made by AARP as they are worthless.