AARP Auto Insurance Program from The Hartford Reviews

I started the TrueLane program in March and it keeps recording even when I'm riding in someone else's vehicle. Also I was sitting on my bed one day and happened to look down at my phone and saw it was recording in the background and the only place I had been was in the bathroom with my phone!!! It scores you really bad when you are riding on the back of a motorcycle!!

I received a substantial discount by switching to the AARP Hartford auto insurance program. If you accept the use of a mobile phone app called True Lane it results in a 12% discount. I am definitely over 50. Note that I have not had a ticket or accident for at least a decade. In using this app it kept reducing my score for "hard braking", "phone use" and "acceleration." I started to keep track of whether I actually did these things or not. I discovered that this software is not accurate for a variety of reasons.

Resolved.

I have had renters and auto for over a year now. The rep that sold me my policies talked me into installing the True Lane App. One of the selling points to persuade me was the Rewards Program. I have enjoyed receiving gift cards during the portions of the months when I have nothing left to live on. Today I got an email saying they are discontinuing the rewards program. I called The Hartford to express my disappointment and spoke to a rep who couldn't care less about me or my opinion. I said I am going to take my business to a different company and she again made it clear she didn't care. Geico has been offering me cheaper rates. I am going there.

We have had our vehicles covered by AARP Hartford for many years. We are seniors late '70s and 80 yrs old. We have 2 cars covered. One is a 2013 Ford Shelby GT500, 6 speed manual. Yes I drive this vehicle and I am not a typical old geezer. Our premiums are very good considering we drive this muscle car and another vehicle. Other companies would charge a lot more for a muscle car.

Last year we paid over $2,000 for coverage on a truck, car and motorhome. We are retired and sometimes don't get on the road for a week or more (usually in the car). We used the truck maybe 3 times a year and the motorhome only during the summer months, for a trip or two (probably a total of maybe 4 weeks). During the winter the motorhome it is kept in our garage. We are both 75, retired with excellent driving records. We've been with The Hartford for years with no accidents/claims and yet this year they increased our insurance bill $550.00. I finally smarten up and shopped around. Went with Progressive and dropped $850.00. Wished I had switched years ago. Live and Learn!!!!

I decided to switch to the Hartford car insurance company after seeing many commercials on TV. The vanishing deductible and AARP rates were attractive and competitive. After shopping around I found the Hartford to be the best deal. I renewed for 2 years with minimal increases in premiums. When I reviewed my bank statement (January 2024), I noticed that the monthly premium had increased from $131 to 182/ month. I have had Zero claims with my policy, no tickets and I am a good driver. I did a comparison with Progressive and found that the same coverage was priced @ $151/ month. What's the deal with AARP discount. Seems like the AARP is a gimmick and not of any value for my policy. I am frustrated and want to share my experience with potential new customers so they don't have the same experience. Shop around and see for yourself. These guys are not the best DEAL!

I'm currently sitting next to my son in his car and the app is telling me I'm being recorded. What are you recording? I'm not driving. I'm a passenger and somebody else's vehicle. How hard would it be to play some monitor inside the car like State Farm does?

Upon of requesting a quote for AUTO insurance premiums from Hartford Insurance company it was not disclosed that the premium which I was quoted was based on a contingency of the app True Lane. My driving record is public knowledge for any insurance broker to see and judge given that information a quote based on that "public" record. My understanding is also once I met all the requirements for this premium it will stay until the policy is renewed or if my driving record changes which affects the premium and terms of the policy, understandable.

A pick up truck with a bike rack backed into my car in a parking lot over three months ago and my car has yet to be repaired. I contacted Hartford with the relevant information, including a witness, immediately. The appraiser was there within a couple days but that’s about the only service I received. Because the other driver was at fault and my car was drivable (no urgency for repair) I requested they submit the claim directly to his insurance so I wouldn’t have to pay my deductible and wait for reimbursement. Several weeks pass and I hear nothing even though I emailed the rep asking for status. The phone number in his contact information either doesn’t go through or is directed to another department so I send email. No response.

I agree with the other bad reviews as well. I had The Hartford for my car insurance, I had a very minor pothole damage to my car, I filed a claim and for 30 days they gave the runaround, barely returned phone calls. I have to spend money from my own pocket to get my car repaired. Wasted my time and gas driving to get estimates for my car and was useless. They never sent me my estimate from Service King who they referred me to. I would not recommend using this company. Depending on The Hartford to protect your valuable items is a mistake! Read all the other reviews online as well like consumer affairs and BBB. They have 1 star with BBB.

I do not know why AARP supports The Hartford Insurance Company as a valued resource for members. I have had car insurance for all of my adult driving life. I was not enrolled in paperless billing and did not receive my yearly bill. I was prompted by the lienholder of my vehicle stating my insurance ran out. I called The Hartford to make a payment and was 45 days delinquent. This put me in a position from a stellar driving record and active insurance into a pool as though I didn't have insurance for 50 years. My yearly rate tripled! I searched all day for a new insurer. The Hartford is an absolute horrible option for insurance. Buyer beware!

Hartford prices, particularly through AARP, seem like a great deal upfront. The issue is they do not protect the customer's interest and only look for ways to increase rates. They are a bait and switch company. Their claim agents are pitiful at best, the coverages are a joke, their claim agaents lack knowledge. Pay a little more for better coverage from start because their service is worthless.

Looked at a quote online and found they do what every other company does to save you money. They quote WITHOUT collision!! So, their rates are not any better. So I just closed the page. When asked why I was leaving the page I told them your practices are deceitful and not going to save me money. Since then I have been called on the phone, sent a letter saying they can use any and all information about me they have gathered WITHOUT my permission. When I called to complain they said when I applied that gave them permission. I DIDN'T apply for anything!! When asked about credit reports they said they got my SS number from my name and date of birth!!! What kind of database do they have and how is this legal?? AARP should definitely NOT be sponsoring this company that are doing the opposite of what AARP are claiming to do to protect us from this crap

My truck suffered hail damage during a storm. I took it to a Hartford contracted body shop and received an estimate for about $4400.00 but wanted to get other estimates so I didn't pursue the repair. A couple weeks later I received an email from Hartford indicating they issued a check for $1600.00 to the first body shop. There had been NO communications from either the body shop nor Hartford before they issued this check and after they issued the check, all of my many phone calls and emails were left unreturned and unanswered. My concern was if Hartford was only willing to pay $1600.00 of a $4400.00 repair I would be left with the remaining balance but no one would speak to me about my concern. Hartford then gave me an opportunity to provide a review of their service.

ROADSIDE ASSISTANCE. I’ve tried to go through The Hartford for Roadside Assistance before with the same negative result. They routinely assign providers from Long Island and I live in Westchester county. They never check the location of the provider. Meanwhile I was able to a provider on my own right in my area. Unfortunately I forgot about the last negative experience with Hartford. Poor, poor, poor customer service. Never again.

2 vehicles, multi-car discount. Paid in advance for the year. (August through August) Totaled one vehicle. They are supposed to prorate refund for unused premiums. February (accident) through August. The so-called refund received $39.00. Really? If you prepay, you will not get your prorated refund. They will make you pay for the remaining vehicle as if there was no refund (backdated) rather than henceforth from the date of the incident. In addition, they immediately sent a bill for an additional $121.00/month for the remaining vehicle. So, ultimately that one vehicle cost $3335.00 for the year. This is why people HATE insurance companies. I am disappointed AARP would support the Hartford; I will certainly let everyone I know what happened and to go elsewhere.

When I filed a claim with Hartford Auto Insurance. They would never return my phone calls. The claims adjuster lied about everything. Had to take my truck back to the body shop 3 times for more pictures. They were very rude and condescending. Stay away from this company. Their TV ads are misleading.

This is the worst experience in 30+ years in business. My roof was damaged by wind with shingles laying in my parking lot. Two years and $5000 later after hiring 2 experts they finally sent a check today. RUN from this company!! Dr. M.

I paid my December payment a week ahead of time. The website said my next payment would be deducted in January. They tried to take out the money two more times (for 2 policies each time) costing me a total of $100 in NSF fees for a bill I had paid a week prior. They refuse to help me or refund the fees

Their business model is based upon for every customer lost, they get 5 new ones... so they have no desire to retain a customer. They do not advise a customer of any cost saving options. They raise rates without any claim history. I switched and cut my insurance bill in half.. same coverage. Inquiry as why they were doubling my premium for coming year they had no answer.. simply rates were going up...with no explanation.. I went elsewhere.. told them I would do that and they said Ok with us. I had been a customer for 8 years, every year premiums increased.. no matter auto older and book value decreased, reducing their exposure if total loss. They seek new customers... practice a "turn over" by letting existing customers leave.

My SUV was parked at a restaurant. A driverless pickup with a camper was left running in gear. Can down a road, across a parking lot and pushed my SUV over a curb and into the restaurant. The pickup was covered by Hartford. My SUV had damage to the bumpers and some other minor body damage. The big item was the transmission was broke since it was in park and pushed up over a curb. Car was not driveable due to transmission. Hartford only has paid for the bumper damage and the tow to get the SUV to my house. They have refused to cover any transmission damage. What they think I had my car towed to the restaurant!!!! No wonder they claim their rates are so low if they will not cover damage to cars. I tell everyone to run from this company as they are totally a bad business.

I am A senior citizen and I have the Hartford insurance through AARP. Even though I have never had an accident or ticket I am still classified with a high insurance rate. Just because we are senior citizens and some should not be driving I agree but why should all senior citizens be classified the same. I believe that they should take it on a one on one basis.

Have been with AARP The Hartford for several years and wanted to increase my Umbrella Coverage. Had to contact the insurer directly and mentioned that I was purchasing a new 2021 Tesla. Was told that they will not insure a Tesla. I have now placed my Auto/Home insurance elsewhere. How can AARP be so stupid as to recommend this company? When I cancel my membership, may they will understand.

On June 10th 9:30 am I was reared ended by Hartford insured on San Bruno Ave and 280 (Carolyn ** DL # **) Residing at **. Police report filed. So, I drove my car from San Bruno to All State to file a claim and I was turn down by my agent telling me to file a claim against Hartford. From there I called the Doctor to tell him that I have been hurt and my hand is really hurting me bad. He called his brother who worked for the towing truck, came, picked towed my car to the S&T International Auto body in San Francisco. Which I was not aware there would be a storage high storage fee. So, my car was inspected and in 26 day I was told the car cannot be fixed.

After being a auto insurance customer for 2 years. No claims, No changes, Paid premium in full, Under 4K miles per year driving.... Hartford then raised my policy 15%. or $118 per yr. The cost of living for 2021 is only 1.3 %.

I have received over 60 “events” for speeding on I-15. The report says I was going either 76 or 77 mph. That is true. I set my cruise control at 77 mph. The speed limit between just South of Spanish Fork and St. George, Utah in that area is 80 mph. I have contacted True Lane numerous time to challenge the events, but they don’t seem to care. I should not have even one event. Also, the distracted driving has problems. I was told it is because I was using the phone. I have not used the phone even once while driving.

Multiple phone calls, multiple requests, multiple re-requests for documentation after documentation to try to cancel The Hartford Car insurance through AARP. Once you sign up good look cancelling - they will never let you go. My Dad died on Jan 8 - His car was sold 12/2/2020. I am trying to take care of affairs and cancel car insurance - but they just keep sending me paperwork - after I already submitted paperwork. Complete runaround and complete lack of customer services after policyholder has died.

Got the "get a quote and get a free duffel bag". Went online, got the quote. Did not include collision, and The Hartford failed to tell me that. So cancelled out. But no way to get duffel bag. If I can remember, NEVER AGAIN!

I have been receiving marketing flyers, cards email etc.. for lower Auto insurance rate for AARP member from Hartford. So, I decided to get the quote from them. I was quoted $2187 annual rate by HARTFORD compare to my existing auto insurance from State Farm of $1044 annually with same coverage. If it was few Dollar difference is understandable but more than 50% higher? And they claim to offer discounted rates to Seniors and AARP members. Total rip off and deceiving the senior community via false marketing.

After 30 years with AARP Hartford Auto. We had to seek a more affordable company. Being 85 and a former Military Officer we switched to USAA at 1/3 of the former premium. We informed Hartford before policy due date and one month later they required written notice, which we did. Now they have send repeated bills and threatened collection! We now have filed a complaint with the Oregon Insurance Commission to stop collection harassment and settle the issue!

I called Hartford Auto Insurance in August of 2020 to file a claim to replace my windshield. I have had insurance with Hartford for almost 2 years. I have full coverage and they told me I have a $500 deductible. They said they could repair it for free but if something went wrong I would have to replace the windshield and pay $500.00. I have lived in Charleston SC for 12 years and have had my windshield replaced by other insurance companies for free. So when Hartford told me that I thought maybe the law had changed. I TRUSTED that Hartford knew what state I lived in and knew the law since they are in the business of insurance across the country!

I've been with Hartford for years and never had a problem until now. It started when I questioned why my rates went up. It was because of under or no insurance people. So I'm paying for them. I increased my deductible at that point. So of course, I backed into a car Sept. 8th. That was over a month ago. They are finally in the process of taking care of my neighbors car. As soon as his car is repaired, I am leaving this company. Awful experience. Phone calls weren't returned as promised. They never did refund the difference of changing my deductible from $500 to $1,000. Offered me $34 to repair my car. I told them they could keep that check. Still waiting for the $53 change in policy check. How can AARP be recommending this company?

After being on hold twice before up to an hour, not 15 minutes and counting with The most awful on hold repetitive ditty. Was told there are multiple complaints about the music. Their app doesn't work, and reps blame my phone. I have all the driving records on my phone, so it is the hook up. Galaxy Note 10. shouldn't be an issue. Threats to cancel the deduction.

After years with them with 2 cars, I sold one car and the insurance went UP by $30. I think not - hello Geico. Not to mention these people don't what they are doing there. Bad company - how does AARP get behind them????

As AARP members we thought getting auto and homeowners insurance through The Hartford would be a good deal. Unfortunately it wasn't. My wife and I have spotless driving records, no tickets or accidents, and we drive older Subarus. I've owned houses for about 40 years and never submitted a claim, until recently. The Hartford seemed to go out of their way to deny the claim without even looking at the damage.

AARP Hartford is great car insurance. Consistently gives the best rates and discounts that fit our changing lifestyle and auto usage. Superb customer service. Bundled with home or renter insurance drops rates further.

I have been with Hartford for many years and have never had a problem with them. The car we had was a 1996 Toyota that we bought from our neighbor and she had a small wreck with it, it was not too small of a wreck. Front bumper started to fall off. Went looking for a car and we had our credit checked 17 times. Because of the number of times, our credit score went up a lot. Hartford did raise our premium quite a bit. No problem tho, we were not cancelled like we would have been with another company.

Very professional staff. Top notch when my car was totaled last year. Kept me updated on what was happening. Had a rental car the very next day. Car was no bought to me so you didn’t have to worry how I was going to get the rental. All paperwork was done. Very efficient.

The Hartford isn't for everyone but for smart seniors, it's the only one. My policy was due for renewal, I shopped around making sure they were still my best option. I only appreciated them more! Their mascot's a buck but they're to the point. (Pun intended!) Their advertising leads with what they offer. No annoying, IRRELEVANT emu, gecko, or weird people in baker's aprons avoiding issues of what they're actually trying to sell.

We have been with the Hartford insurance for a few years and have been very happy with their service. Fortunately we haven't had to use their service for anything but any time we have contacted them they have always been very helpful and courteous to us. We've been with other insurance companies in the past but so far we are happy with the Hartford.

Purchase through AARP senior discounts saved us a lot of money. In the past we’ve had Allstate, Prudential, Liberty Mutual and few others. However the Hartford claims department is outstanding. When you file a claim they provide all the necessary accommodations required to keep you active. I can’t say enough great things about the Hartford insurance company.

I really love Hartford insurance. Great reputation. Affordable coverage. Really good umbrella policies. Many payment options. Super-duper really good customer service. They care about their customers and they always work with you if your payment is going to be late.

The Hartford is a petty fair priced insurance company, I shop around for a while. The price was about half the price compared to any other insurance, and it was their price was for a full year and better policy.

Attempted to purchase new insurance. My policy was expiring in three weeks. I filled out all information on line. Something apparently was lost in the translation. Five days before my policy was to expire I called to find out that they had incorrectly filled out my paperwork with part of my PO address and the city and state of my residence. I never received policy in the mail. I was advised that there would be an increase in my policy to boot, since they input half of my PO Box address and half of my residence address. Needless to say, I cancelled the policy and went to Liberty Mutual who had a better rate and correctly filled out my paperwork.

When I applied for Hartford Auto Insurance, they appeared to give me a few discounts. They asked me to install the True Lane app. I tried more than 10 times to use it, but could not activate it because it is flawed. 90% of reviews of that app confirms that. The next thing they did three months after I tried to use the app in vain was just to charge me $50 because I failed to activate True Lane. I explained to them by phone and message that the app is not working. Then, after just two weeks of notice about the bill of $50, they added $5 installment fee to pay. I think that Hartford is not treating customers in a fair manner. They sometimes lure seniors with discounts about an app that hardly works and then hit them with fees. That was a real bad experience for me.

Two weeks after I joined Hartford announced my insurance would be 50% higher than what the contract said, and threatened to tell the state (and my mortgage company) that I'd gone two weeks without insurance if I didn't pay the new price. The most brazenly dishonest company I've ever heard of -- and AARP promotes it!

I joined AARP and decided to get a quote on auto insurance to lower my payments. When I finished the process, I received an alert that they can't offer coverage for me at this time. I received a letter in the mail stating that because of two "driving incidents" they denied coverage. One dated 11/2/19 and another dated 1/27/20. I couldn't remember any incidents. I called. He told me that it was for ROAD SIDE ASSISTANCE claim I had for my dead battery! I have road side assistance on Geico, and when my car wouldn't start, I called for help. Hartford counted this against me and denied coverage!!! I can't even believe it! THIS COMPANY STINKS!

My wife backed into a pole and damage was minimal. Total repair was just less than 1000.00 dollars. I called Hartford and asked if this would affect my premium if I made a claim. I was told no cause it was such a small amount. Got a letter from Hartford a year later stating my insurance was going up by 500.00 dollars a year for 3 years. Goodbye Hartford! You won't get any more money from me. Totally lied to me. Never again. à

Initially the price of this insurance was great. Then a fender bender happened and our rates skyrocketed. Hartford claimed an issue from 5 years prior, plus the current fender bender was the cause for the increase in rates. We were not insured with Hartford from the previous incident 5 years earlier. We shopped around and chose Allstate. Hartford then charged us hundreds of dollars to get out of their policy!! I would definitely NOT recommend Hartford.

My spouse and I have great driving records. After MANY emails and letters, we finally decided to try Hartford. We found the pricing not any better than three other major insurance companies. The policy lasts one year, which is supposed to be a plus, but we got that from Amica as well. Claims is a disaster! All I had was a cracked windshield and they turned it into a big deal. Their agents are polite, but their process stinks.

First I typically do not write reviews but after my experience of a quote I had to share my concerns. I am a 50 year old male, my wife and I were looking at policies for our car and home. I tried to first do a quote online and the system crashed. I finally called in to get the quote and will say first some what a high pressure sales. I have zero accident and zero claims other than a hail claim on a rental car. I also have zero speeding tickets as a former peace officer.

I joined AARP to review the Hartford insurance. I was accepted for car and home insurance on the spot. I switched and cancelled my current insurance. Within 30 days I received notification that my insurance with Hartford was being cancelled. After they agreed to insure me they sent someone to my home without notification and deemed my dog vicious. ?? They came on my property without permission or knowledge. I had 30 days to find a new insurance at a higher rate because my old insurance would not cover me at old rates. Considered new customer.

I had my 2011 perfect condition Subaru with 50k miles totaled in a freak flood. The AARP Hartford auto had low balled the claim by a couple thousand of dollars. They do this by hiring a third party whose methodology is grossly negligent is creating a valuation from "comparable" vehicles. Their fraudulent scheme includes only cars with over 100k of mileage and then doing a modest adjustment for a low mileage vehicle. This certainly does not work for a high demand Japanese Subaru. The vendor also subtracts from the valuation the list price of useless accessories like tinting, moon roofs, etc. It is disgraceful and I intend to take this up with AARP which brands this auto insurance.

I switched to Hartford a month ago and still have not received policy and or I.D. cards. I have called over half dozen times and they keep saying they have no control over mail delivery. One Rep had the nerve to suggest I have police call them if I got stopped. They are totally unprofessional and incompetent. I am so sorry I switched companies. The savings are not worth dealing with Hartford. Just say NO.

Our premiums are auto deducted from our checking every month and we are enrolled in paperless billing. I noticed that my premiums had almost doubled, and I did not receive a notice of any changes to the policy. I called AARP and spoke to customer service to find out why my premiums had gone up. I was put on hold while the Rep looked into our account. When she came back on the phone she stated that we added a driver to our policy. And that they sent me a letter in the mail to verify that I authorized this person to be on my policy. I stated that there I never received a letter and she stated that it was sent to me twice. I never received a letter of any kind. She then told me that they verify drivers through the department of motor vehicles and this person has my address on their driver’s license. That’s when I thought someone is trying to fraud me.

I have multiple policies with Hartford on top of all the policies I have set up for my elderly family members from home, auto, worker’s compensation and life insurance policies. Hartford continued to raise mine and my family’s rates for no reason. So now from last year with my worker’s compensation insurance they decided to drop me, I was fine as I was paying more than I should have. My policy cancelled last November and then I get an audit request having to show my finances for the last year which were exactly what I forecasted. Now due to the audit I had to pay another $384 for a policy I no longer have and not 1 person could explain why. So I got a quote for the year, I paid it, never filed a claim and now I have to pay more?

In one word "Awful". 1) First issue - I used the on-line quote of getting the Hartford car insurance for AARP members. The premium amount was $520 more than the quote for a 12-month policy. I was told that was the case because of "1" speeding ticket. Other than that, my record has been near perfect. No accidents and/or other tickets for over 20 years. I thought that was excessive for just 1 speeding ticket so I spoke with rep and so-called supervisor. After back & forth talk, absolutely nothing was done. 2)Second issue - I was also given a premium amount less than 2 week ago for a much lesser amount than the premium that was currently given. Nothing had change in my records within that 2 week period, but somehow the 2 premiums were over $300 in difference. In my case, the premium amounts did not coincide with the incident and conflicting quotes and/or premiums. Long story short, I did not get the insurance.

Just bought a 2016 Tesla S 75 that has 19,000 miles. Truly one of the safest cars to drive. So safe that many insurance companies give a discount for Tesla owners. Instead, Hartford, whom I’ve been with for years refuses to insure my car! I very suddenly have to scramble to find new insurance.

Had Hartford for 7 years and experienced good service on claims. 1 major at fault accident, 2 spammers claims and a deer involved accident. Premiums went up accordingly. Switched to Liberty Mutual and premiums went up w/o any claims after 3 years. Went back to Hartford after checking rates. Shopped around again for 2020 and found that Allstate Milewise plan will save me $600 a year. Also received home insurance quote that is $300 a year cheaper. It pays to shop yearly as we are retired. Hartford and had great service but Allstate is rated higher by Consumer Reports.

Asked for a reduced cost when other insurance price increased, I asked for same policy with Hartford agent and paid for the year 1400.00 plus. This year same policy 17000!. Began to get quotes from AAA, Liberty Mutual, Nationwide... For same coverage...When the agents informed me I did not have full coverage with collision but a liability auto policy which should have been half the price (700-900 max) I paid!

I had The Hartford for 11 years. Every year my rates increased, at first it was around $100 to $150 a year until the last three years it was around $300 or more per year. I have two older vehicles, 2003 and 2006 Hyundai's. I do not carry collision on either one and they wanted $2300 for this next year. I called a very well known, reputable insurance company that quoted me $539 for 6 months for both vehicles and with the same coverage. This was over a $1200 savings for the year. I feel like I have been taken advantage of by The Hartford for several years until I had finally had it with them.

I was with the Hartford for years without a claim or complaint. I received this year's renewal and discovered that my rates had increased by about 50%. After a phone call I was told that I had filed a claim in mid June of last year???? After thinking that someone had hit a wrong key on their computer "trust me that happens more than you think" They told me that I had called to inquire about a thing that happened to me about that same time I had pulled over with my travel trailer to let some traffic by and apparently brushed an inanimate object with one of the trailers awning arms which pulled the rivets out. I had only called to see if I filed a claim if would increase my deductible and how many quotes I needed to get, I had yet to get a quote.

Takes forever to get anything done. Have called and called and when someone does finally call back and leave a number, I immediately return their call and only get a recording. When with State Farm car would be repaired within a couple of weeks. With Hartford, repair work has not even been scheduled in well over two weeks. Also have no idea of when it will even be!

Very bad customer service experience and forced hidden fees for small business insurance. They are just low life crooks. Stay away from that kind of company for any type of insurance. You will get robbed!!

They increased my monthly premium from $119 to $247 without a notification. They claim they didn't receive my USPS mail about exclusion of my out of the country daughter and they just added her to my policy without my consent or even a notification. Stay clear, they will lure you in with a competitive rate and change it behind your back.

AARP should be ashamed to partner with Hartford. We had a tree limb fall on our roof and punch holes. It was all taken care of. The the claims adjuster should never have been on the front line interfacing with customers. He was a total jerk and we had to pull every bit of information out of him. I'm 63 and doing ok. An older person who had a claim (first time ever like ours) would be totally lost with the process (as I was). And of course the rate raises due to our claim. What I don't understand was why our auto insurance went up hundreds of $ even though we've never filed a claim on that. Good-bye Hartford. Saved $1400 total by switching. I trusted AARP and should have read the reviews first!

My husband got a quote for his car only as he is an AARP member. The price looked good so we decided to do it. When he called yesterday, they asked for the VIN number on my car, which he didn't have, so he told them he would call back today. I thought that was odd, but I chalked it up to them misunderstanding him (that they thought he was wanting the policy for both cars). When we called today, she again asked for my VIN number, so I clarified that I was happy with my insurance company and that the policy would be only for his car. This is where it turned strange. She stated that, because we are married, the policy has to be on both cars because any claimant could come after me as his spouse. Ummm....what???

Hartford paid us a 700.00 claim (roof leak), it was actually more but they refused part of the claim. They then raised our premium $1500.00 per year for (they said 3 years) because we filed a claim. We offered to return their $700.00. Of course they refused the offer. We will not use or sell Hartford insurance in the future. Good luck to those who are insured with this company.

I switched to Hartford insurance after seeing the "GREAT,COMMERCIALS"... Unfortunately commercials are MUCH BETTER than the insurance! I had an idiot pull right in front of of me. Rather than hit him him I chose the curb and locking my brakes, so not my fault.... Right. They totally IGNORED MY CLAIM, When I called to see what was going on NO RECORD I HAD CALLED!... They done the same thing! After second call!..., I had full coverage, no prior accidents EVER with anyone. It done damage to frame so my car was totalled! These people want ONE THING! YOUR MONEY!! Look at the rest of the people who had these losers, Beware Beware Beware!

One response received to an 11% rate increase when I have had no claims, no accidents in over 35 years: "A change in a driver’s age may impact a policy price, as some age groups have been shown to have a higher propensity of having an accident or being injured in an accident." As I am in excellent health both mentally and physically, taking no medications, the remark about is offensive and discriminatory. Another offensive remark: "In order to remain solvent and to protect the interests of all of our policyholders, we may periodically adjust the cost of certain coverage based upon our loss experience with policyholders in that state."

I called on a recommendation from my brother to lower my auto rates. The CSR was very slow on the phone gathering information, then he evidently misunderstood what I was saying because he ended up not able to give me even a verbal quote. He said I had to wait in the mail 7-10 days for a paper to sign saying I wouldn’t have my 27-year old on my policy even though he hasn’t been for 10 years and I didn’t plan on having him on. I waited 8 days to receive this paper, so decided to and called back. The CSR couldn’t understand the notes and still couldn’t give me a rate quote, so I requested a supervisor. He said there wasn’t one available and that he’s have one call me call. Let me point out that my husband and I have excellent driving records so that was not an issue. I never received a call so ended up going with another company.

The claims process was slow with a very unresponsive and unfair adjuster. Then the adjuster reduced the body shop estimate by over 50% because I wanted to cash out rather than get the repairs done. I even obtained a second estimate to validate the first one. This is unethical and totally against all insurance regulations. NEVER EVER USE The Hartford Company for ANY insurance. They're glad to collect your premium but totally unfair when it comes to settling claims.

Hartford suddenly raised my rates 37.25% with no advance warning, and for no reason whatsoever. I never made a claim. I haven't had an at-fault accident of any kind since the 1980's. Hartford billed my bank account on May 6, 2019, but then, after I cancelled the policy (due to the rate increase) on May 30, 2019 (12:01 am), they sent me a bill for over $82 in June! And now I'm being badgered by a collection agency! Since when does an insurance company bill you in June for coverage in May that you cancelled before the end of May? Beware this company! They will raise your rates substantially for no reason at all, even with a perfect driving record, and will then bill you after you cancel!

They love your money. When it comes to file a valid claim they seem to sidestep the issue and throw it back in your face like it’s your fault. Been a paying auto and home insured customer for over 15 years and was sold a policy with mechanical breakdown insurance. When our double ovens failed to work after less than five years they would not stand behind the coverage as stated in the policy. Bye bye Hartford. Hello State Farm.

I spoke to a Claims adjuster by phone regarding an accident where I was hit by one of their insured. The call was recorded by them and the adjuster stated, after me providing the details about the accident, that Hartford would be accepting liability and advised me to get an estimate. He provided a name and address of a paint a body shop they worked with in my area. He also asked if I would need a rent a car and whether I wanted to Hartford to send the repair payment to me or should they settle with the body shop. I advised they could pay directly to the body shop.

AARP policy. Have been with them for years. Rates are always highly competitive and service is outstanding. Website is excellent and easy to navigate. Phone reps are courteous and knowledgeable. I see no reason to look elsewhere.

AARP the Hartford had the best rates for me and when I have questions or concerns a phone call connects me to a professional and courteous customer service rep plus they have an excellent mobile app or I can go online and pay my bill or make changes to my policy. Highly recommended.

They are fast and reasonable. They are easy to work with and pay quickly. I have no trouble reaching them when I need them. I believe that they deal honestly. I have read troubling articles about Allstate and Farmers accusing policy holders of fraud just for filing claims. You should be looking into that.

In 2019, I had damage done to my front fender of my 2008 Toyota Highlander. No other car was involved. In 2010, I was hit by a driver who ran a stop sign. Hartford was able to recover their money from that driver's State Farm Ins. Nevertheless, my monthly premium was increased by $30. My issue is that AARP Hartford pretends to be an insurance for seniors. That is untrue. I've now received notification that Hartford has double the annual cost of my insurance to over $2,000.00.

It was about $600 cheaper than Liberty, that I had had previously. I had them for about 4 years. Before that I had GMAC. It definitely pays to shop around every few years. I tried to get Liberty to match my price from Hartford, but they couldn’t do it.

When we hit a deer that ran in front of us and totaled the car, Hartford was quick in taking care of us. I think it was less than a week, we was paid so we could get another car to replace the totaled car.

I have been a Hartford customer for years with no claims. Recently, I called to get a quote to add a vehicle. I mentioned to the agent that my daughter was driving this vehicle but it was in my name. She had moved home for a few weeks in between jobs. He got me a quote. I decided it was too high and told him I would not be doing it. She already had obtained other insurance on it that was in effect. I thought that was the end of it. Until the next day when I got an email from the Hartford saying they had added my daughter as a driver to all my vehicles and my premium was not $700 more. What? I told him not to add her.

We have been insured with this company for many years. We have had claims over the years which have been settled without any problems. We also have a package deal which includes our home insurance (total of three properties) and vehicle insurance. We have no local agent, all business is conducted online or by phone which has worked out well over the years. I would highly recommend this company.

Had this company through AARP for 5+ years and things were great until I filed a claim. The claim was paid promptly and fairly, but my next premium notice went up about 100%. I'd never had a claim before so we "promptly" dropped them and went to Texas Farm Bureau!

I did have a large claim with them and they were prompt and courteous. The conversation between them and the body shop took longer than it should have, but I think that was the body shop to blame. The claim itself was handled expeditiously.

After paying yearly premium in March, I was contacted in July by Hartford to pay $45 more since I was not using TrueLane safe driving app. Apple had messaged me they were tracking me even when I was not driving so I had logged out. I contacted AARP & Tx Department of Insurance to complain. This doesn’t seem right. Meanwhile Hartford cancelled my Insurance!!

Fortunately, I have never had to file a claim with them. I am basing my answers on their customer service whenever I call with questions and whenever I am considering making changes on the policy. At the time I purchased it some years ago, they gave me the best price of the ones I checked.

Saw an advertisement, 59 years of age, no tickets or accidents for 25 years. I was paying 900 a year with another company. Both vehicles paid for. With AARP I was quoted 3000 a year on one car. Ouch!!!

This insurance is supposed to be a gold standard for seniors. Not true! With no accidents or claims they have raised our rates every year. My car insurance for a 4 door Genesis is $700 a year higher than the next quote I have received. TWhen questioned they said it was because that model has a higher amount of accidents/claims. If so why do the 5 quotes I have received quote so much lower??? Home owners keeps going up $200-300 every year. Never had a claim. Please do your research and do not believe AARP has your best interest with this company. Simply not true!!!

Accessed TrueLane activity after about a month in the program. It showed one trip a few feet from my house. After that I haven’t been able to access activity. Phoned Hartford customer service. Explained problem. Was on hold 30 minutes. Phoned back. Was on hold until my second phone battery depleted. Went online to the Hartford.com/my account, went to chat, was given number for TrueLane and advised to try until there was less call backup. Problem unsolved, I have no idea what the app is tracking, certainly not me.

You pay your premium and then you need to put a claim in one glass, I have a 2017 KIA Sportage with the sound deadening glass from the factory which makes for a very quiet ride. Hartford will only pay for the cheapest glass they can find which is Safelite who makes no OEM glass. They make their own glass. Also look at your policy. They sub it out to other companies that are questionable. Do yourself a favor. Pay a little more and get an agent you won't be just a number!

Don't be fooled by this company. Even though we purchased through AARP, the company increased their rates to almost double what I found elsewhere. We had this on automatic withdrawal, so didn't notice until after several months.

AARP is supposed to be affiliated with Hartford Insurance. In my experience they have raised my rates every year since I have been with them. I am to renew my policy in Aug. 2019 and again they have raised my rate $250.00! I will be dropping my AARP membership (as they are not working for retired people) and this Hartford policy. Please do your research before choosing this program.

Spoke to 2 representatives and neither was willing to help. I'm going to Travelers and they're actually less expensive for the same coverage. I had their insurance prior to the Hartford and they're terrific. I wouldn't recommend the Hartford under any circumstances. STAY AWAY.

My son was involved in an accident in which damages to his car amounted to $3300. The value of his car was determined to be over $8000. The Hartford decided to total his car. We asked for the justification and were given the runaround. First, they tried to cite Georgia insurance policy (where the accident occurred). In Georgia, a car is determined to be totaled if the damages added to the salvage value is the same as the value of the car. The salvage value ($4000) plus the damages ($3300) were less than the value of the car, so The Hartford changed their formulation and said they had to go by Alabama policy (where the car was registered & insured). Alabama totals a car if the damages are more than 70% of the value of the car. The damages were less than 50% of the value of the car. At this point, we got lawyers involved. It has been 2 months, and this is still not resolved.

My elderly mother was in an accident (she was not at fault) right before Memorial Day weekend. It took them until June 5 to contact her and let her know her car was totaled. The worst of it is they are trying to low ball her settlement. She paid cash for the car, it had very low miles, she has NEVER been in an accident or had any tickets previously. She has not had any type of auto claim. The Hartford has been horrible! Trying to force her to settle the claim for what they have offered. They told her to find other vehicles that were exactly the same as the totaled one. Send them the price with vehicle location and VIN #. She is not asking for retail or replacement value. Just a reasonable offer to compromise on.

I was insured by Hartford for many years during which I had no accidents, no incidents and no issues. After a first claim, an incident for which I was not responsible, I received a renewal [as guaranteed], while the rate had quadrupled. While I figured the renewal rate indicated might have been a mistake, I soon learned that this is how this company operates. They love receiving premiums - AND NO CLAIMS - but if this pattern changes, expect a very different response. Apparently, Hartford seeks to recover the cost of a claim by way of punitively extravagant premium increases. Avoid this outfit, whose image belies a very different pattern of behavior. If you want insurance, rather than a company that only wants to collect premiums, look elsewhere. If not pathetic, this must be the worst possible business model of the entire insurance industry.

Insurance should consider person's driving history before issuing points to raise insurance rates! Received first ticket in 30 years and insurance was raised a lot! Also, an accident when I was not at fault they did not back me up and said 50/50 at fault! What is this? I am changing insurance companies asap!

Hopefully you never experience dealing with the Hartford Insurance companies. I had one of their insureds run into my car. From that point on it was a nightmare. First their people acted as though they really could care less and from there it went downhill. Having dealt with many insurance companies over the years they are probably the most incompetent I have ever had the displeasure of dealing with. Horrible and their communications are a Joke. AARP should be ashamed recommending such companies.

I was with Hartford for a long time; then the customer service became F minus quality. I changed insurance companies when this no customer service began. Now, Hartford keeps sending me free quote cards, one right after another. I thought "maybe they have changed." NOPE. SAME F minus service. CAN I GIVE ZERO STARS HERE?

AUTO INSURANCE- First things first, I was paying 1487.00 per year for a 2011 Chevy Camaro. Sold the car and called in to have it removed off the auto policy. The policy was only discounted $870, what happen to the other $615.00, even if it was prorated it should have been $992.00 remove being we are only 4 months into the year. Second the Homeowners policy, ACV POLICY, sold to all GEORGIA Residents only from the Hartford. Please read your policy if you live anywhere in the United States. We were impacted by Hurricane Michael and long story short HARTFORD PAID US $1600.00 to replace our roof. No interior damaged. Paid closed the claim without notifying us, and claims department dismissed us like we were not even covered. Worst ordeal of my life beside the day I was told by my doctor that I had TWO terminally ill diseases. This company is advertising that they care, that they are better than other companies. THEY ARE NOT!

Easy application. You just pick your choices of coverage and you get a price. Mine was reasonable so I paid the bill. You get an online portal to see documents, make payments, and communicate with them if desired. You can make changes to your policy on the site. I've make claims and they were handled in a fast professional way. Quick and easy. And renew ability is guaranteed. All in all a great policy with a great company. I'm very happy with it.

I have been with Hartford for years, and now after reading reviews I wish I would have read them sooner. However you don't need to read them as long as you don't file a claim. After filing my claim on a no fault accident resulting in a dent in my finder 1100.00 to fix, my insurance increased 700 a year for 3 years. Why do I have insurance if I'm going to be penalized for using it? When using Hartford please understand your paying history. Good driving history and loyalty to this company is only valid if you don't file any claims. Otherwise be prepared to join us in writing a truthful review on how this large company betrays its good honest paying customers.

Being in the 50+ age bracket, I was convinced that Hartford would treat us right. Boy, was I wrong. Our rates continued to rise, despite no claims or tickets. I deeply regret ever switching to them. I wish I had done what y’all are doing and read reviews. This year I received an email stating that I would need to pay over $300 TO RENEW MY POLICY!!! What?!!! I immediately began searching other companies and found a great one and it’s much less than the Hartford. Do yourself a tremendous favor and go with a different company.

How can Hartford Insurance represent AARP members? My wife and I are 70 years old and have had Hartford Auto and Homeowners Insurance since we reach 55, and the rates have gone up every year. It hasn't mattered if a vehicle is paid off or ten years old; the rates always increase! The customer service people always give us the run-around advising it the area we live or state we reside.

I received several invitations from AARP and Hartford; "get insurance for your car less than $300, $400 ++ from Gieco, All State..." l believed them and I applied, but what they gave me was unbelievable. ـ Believe or not I got HARTFORD's quote ٪ 45 more than its Competitor. I sent Hartford and its competitor's quotes to AARP. This CO. always announce (we are the big supporter of US 50 + years Citizens) but they stood deaf and dumb.

Hartford wants to use Korean or parts from a cheaper source. Why would they want to use some other cheaper parts to repair the front end on a 2018 truck instead of mfg parts that fit properly. The repair shop will not stand behind the work if they have to use the cheap Korean type parts.

Was sideswiped by a driver who tried to get ahead of me by passing on the right shoulder. Problem was there was someone already sitting on the shoulder in front of the driver so to avoid hitting him, he turned into me. In any case my claim through The Hartford has been handled with the utmost professionalism and compassion by Meaghan ** in the claims Dept. I can't say enough good things about her. My car was repaired within a week after handing it over to the repair shop. I am now looking to work with The Hartford to prove culpability on the other driver's part. I hope The Hartford doesn't hit me with punishing rate hikes but in any case, Meaghan and the claims process has been exemplary. Also a shout out to Peter ** for exemplary service as well.

I received the worst customer service. The issue is that your representative (Susan) would not allow me to talk. She over-talked me, told me to be quiet and would not let me explain what I was calling for. She was extremely rude. Treated me like I needed to sit down, shut up and let her do all the talking. Finally, I had yell and tell her that I was the one with the problem, I was the one that pay the insurance policy, I was the one that needed to be heard. Reluctantly, she relented and let me speak, but not before I had to get this upset. This is totally unacceptable and unprofessional. I am the customer. Furthermore, I was the one initiating the call and the one that needed the information. I am very dissatisfied.

This app is the most dysfunctional thing ever produced! The biggest issue is that it will stop in the middle of a trip so the trip does not get recorded. Then, unless you uninstall and reinstall the app, it will not restart. At this rate, my 180 days of monitoring will last until the day I die! Also, it eats your battery life to the point of 30 - 40% a day. So, what I have started doing is this: I record one trip a day then sign out and uninstall the app. Remember, they monitor based on number of days, not trips. Then I reinstall the app the next day, record one trip, etc., etc. It is easy to reinstall and I can use the same ID and password each time. Not sure if all this is worth it but I guess I'll find out!!!

I have had three claims with the Hartford insurance company, I'm 53 yrs old and original bought the Hartford automobile policy through an advert from I seen in my AARP magazine. Two of the claims were not my fault, I am disabled through a serious technical spine surgeries that can be best viewed on a current Netflix documentary called 'The Bleeding Edge'. I cannot drive for longer than a 30 min period. I lived in a very rural area of Colorado while these claims occurred. I've got to hire help in my home and to drive me to and from Denver to my doctor appointments.

Hartford Insurance. This insurance company is a joke. Find a new insurance co. ASAP. After 6 yrs rates were raised 50% like others with no faults. And I had mold in my apt which was on my policy. Had to stay in a hotel & had property damage. After 2 yrs I'm still waiting on reimbursement. It's in court because they only offered me $1,500. Smart people read reviews first. Get better insurance elsewhere.

I called Hartford last week for a quote on car insurance for 2 cars. One full coverage and the other for compulsory. The quote was for $232/month or $2800/year. My insurance agent came in at $832 for the year, $92/mouth for 9 months. How can Hartford justify charging $1968.00 more per year for AARP members than anyone else can get. AARP should reconsider their association with Hartford unless they are in on the ripoff with them. I don’t trust AARP has the elderly’s interest at heart if they don’t look into and correct this thievery.

On January 31, I turned on my left signal to turn into my driveway at my home. A truck tried to pass me as I was pulling into my driveway from the left. I got out my car and went into my house to call the police for a police report, while on the phone calling the police the driver backed out and tried to leave the scene, and his tires slipped on the ice and he struck the right side of my car and his truck was stopped by a tree on my parkway.

Updated on 07/17/2019: Fact: Hartford, can and will increase your insurance policy rate by 50% because of your credit rating!!! Fact: Hartford Can and will increase your insurance policy rate by 50% when gas prices go down!! Fact: Hartford Can and will increase your insurance policy rate by 15% because of your age!! Fact: Hartford Can and will increase your insurance policy rate by 50% because of higher cost of health insurance in your state. Fact: Hartford Can and will increase your insurance policy rate by 50% because of teenage drivers in your state.

The saying is true, you don't know what you have until you need it. I am so glad I have AARP car insurance from the Hartford. They really helped me when my car was run into, and I had to deal with the other insurance company.

Called to verify coverage on my vehicles, and instead of answering my question she decided to badger me with questions about my daughter and eventually had to hang up on her. Found out the next day she changed my policy coverages without my authorization and my premium doubled! Today I canceled my policy.

I have both homeowners and auto insurance through the Hartford Insurance Company. The insurance was offered by AARP and for me, a senior citizen is an excellent buy. I tried several other insurance companies and the cost, on my very limited income, was prohibitive. There is a slight increase every year, but nothing to the increase that everything else in life is costing.

Absolutely the worst customer service! These people are extremely rude! They are not helpful! They are only out to mistreat people who are the victims of their clients “at fault” accidents. Pathetic is an understatement. I am so thankful I am insured by a company with utmost integrity! Horrible experience!!!

I've had Hartford insurance coverage of my house and auto for many years. In the 1990s, Hartford replaced the pitted windshield in my 1989 Camry. After driving in heavy rain at night, I realized the windshield in my 2002 Camry was in dangerously poor condition. Not only is it pitted but it has a film, which cannot be removed, making it difficult to see through. I called this morning and was told by one Hartford rep that they would be able to replace the windshield for me, and after giving me the phone number of the claims adjustment, he transferred me.

NEVER notified me that insurance was not paid. NEVER notified state authorities that I was driving without insurance. After a year went by they sent a request to pay for insurance! Letter they sent me after the fact said if I didn't pay I would be uninsured= this was a year after I THOUGHT I had insurance. Placed me in extreme financial jeopardy. Admitted their mistake but said I should pay anyway! BE warned. AARP is getting kickbacks for making Hartford their preferred auto insurance provider even knowing there are legitimate complaints about incompetent service from this company. They are senior abusers.

I was on AARP website and since Hartford is supposed to have special deals and discounts for members, I decided to get a quote. It was double what we are paying now for same coverage. What???

Had accident 10/20/2018. Calls not returned, updates on claim status not given. Has been two (2) weeks since I received any correspondence from this company and over a month since my claim was submitted, yet no one has given me an update.

I send email which is usually not answered. The claim is not large, but it has been dragging on forever. I know their premiums are lower than most. However, the old saying "you get what you pay for" apply here. I would not recommend them.

Our 2005 GMC Envoy experienced a unexpected mechanical surge while parking in our garage resulting in damage to vehicle and garage. Total vehicle damage was $3400 of which Hartford paid $2900. A "surcharge" of $1,056 was added to my auto policy and "will apply for 60 months or five years". At this rate I will repay Hartford and additional $5,280 for the $2900 that they paid for my claim. No tickets or previous accidents. I could have saved $2380 on my auto policy if I had not filed a claim. Customer service advised that I can expect a "surcharge" on my house insurance too. They would not advise the amount. "It will be on your billing when the policy is due". Customer service has been very good, however as retired seniors I cannot afford to do business with AARP sponsored Hartford Insurance.

For many years I had my auto and home policies with AARP/Hartford. I found Hartford because of my membership with AARP. Early this year, my premium for both my auto and my house increased more than six hundred dollars. I do not have any claims, I drive less than 2,000 miles each year and have never had a traffic ticket in my life. When I called Hartford to inquire about the large increase despite my little bit of driving, no claims and no tickets, I was told that everyone got a rate increase. I asked what could justify an increase of nearly 30% from the prior years. I got lip service saying that everyone's policy premiums had increased. That was nonsense.

I have AARP Auto Insurance since 2013. This month one of my car involved minor accident. After that I called AARP Hartford Insurance complaint and explain regarding the accident. They give me a claim number and assigned to me adjuster. After one time adjuster call me only one time and we discussed the accident and damage. Meanwhile I received the letter from other insurance company within fews denying their fault. Then I called my adjuster. Leave the message on reply. After several times I called then he pick up my call, then he told me he need to talk to other part and my wife who involved in the accident. After that me and my wife called adjuster and leave the messages, never reply up date. I never received this type of from any other insurance company in the past. I called his supervisor and leave the message, not reply yet.

While I have not had to file a claim with my Hartford auto insurance, I have very manageable payments each month and the interface on their website is simple to navigate. I have had one direct contact with the company when I signed up and they even helped me with my cancellation of my other insurance, which was amazing to me. I am happy with the coverage and feel confident that The Hartford is a great company.

I am very happy with my Hartford/AARP auto insurance policy. I initially chose the policy because of the great discount. My son was in an accident driving my car at which he was at fault. We called in the claim at the scene of the accident and the car was quickly towed away. The claim rep immediately went into action and made arrangements. The car was totaled but the final claim adjustment was very fair. It had some custom work and we were reimbursed for that also. The claim was settled to our satisfaction and payment received within a couple of weeks. And even better they did not raise our rates.

I called customer service to cancel my umbrella policy attached to my auto policy. They forward me to the umbrella policy department. I am told I have to send a signed e-mail with auto policy number and indicate that I want to cancel the policy. I do this and include the date in the e-mail. I get a e-mail from them a few days later stating they can’t cancel the policy since I did not specify a cancel date in the e-mail. Had to call back several times to resolve. Typical shady/corrupt practice. Stay away from them.

We decided to go with Hartford after receiving an offer through AARP and it was a big mistake - immediately after the 2nd month, our rate was raised by $43 and NO, we didn't have any tickets and still don't have any tickets of any kind. We called to find out what was going on and not happy with their answer and especially not happy that they weren't going to lower the rate back to what they'd quoted us when we transferred with them. We simply canceled and went back to GEICO - if you're trying to get insurance with the Hartford because you've received an offer through AARP, DO NOT take it - it isn't true!!! It's very misleading.

We were hit by one of their customers. They were some of the worst people to deal with on settling the tried to pressure us into settling before we had even finished getting medical treatment. They didn’t give us reasonable amount of time to find a replacement vehicle with only 5 days use of a rental truck. (We have horses and animals.) We lost our truck because of their customer. Low balled us on our vehicle by about 30%. We had to use our own insurance to get fair value. We were constantly lied to by the guy we were dealing with. We finally just settled just to done at about half of what an attorney told us it should be worth.

I totaled my vehicle and that of another driver on July 3. Because I'd never crashed before and had no clear idea of what my insurance covered, I assumed I'd have to struggle to get compensation; also I'd broken my collarbone but didn't get this checked out till weeks later. Hartford immediately arranged for towing and a rental car. Their agents promptly responded to questions about the claim and explained in very clear and detailed terms what was happening with it. They let me know when I would receive my check and it arrived in a timely fashion. When I submitted my late claim for coverage of care for my shoulder injury there were no questions about why I hadn't immediately sought care. Everyone I talked or emailed with was pleasant, direct, and helpful.

DON'T fall for the ads claiming lower rates because you are with AARP and over 50 yrs of age. It's **!! I purchased a new/used car Feb 2017. Since the price given for insurance at that time, I have had my insurance raised 3 times. First they claimed in Aug 2017 the review on my Honda Civic affected my insurance so they raised it by $30 a month. Then I moved May 2018 and they raised it $15 a month due to where I moved to. Then the policy renewal was Aug 2018 and I am now paying another $20.00 more!!! I am currently looking at other insurance policies because Hartford goes out of their way to find excuses to raise the price. I already replaced my renters insurance they also carried as they raised it twice in the past year. AARP doesn't ensure they give us cheaper insurance.

On July 4th, 2018, I was on my way home from Ocean City when a deer full on sprinted into the side of my car while going down the highway, it destroyed the turn signal housing, fender, front and rear door. After contacting The Hartford it took them OVER A ** MONTH just to figure out what they were going to do. Instead of paying to have my car fixed, which would have been roughly about $4,000-$5,000 they decided to total my car and only give me 2,000 leaving me to pay the rest out of pocket.

I had Hartford thru AARP giving them raving reviews. Full coverage on both of my vehicles PLUS towing and rental car. I was driving my LeBaron convertible to music event. A guy cut me off with dually truck either had to go UNDER HIS TRUCK...OR make sharp right...chose right...hit large curb. My car was drivable at 15/20 mph. Got home, called Hartford. They would NOT return my call. I called and got some RUDE NON INTERESTED woman. I said I need a car to drive. "Well you own another car." "Yeah my wife's car. She drives to work. So what about rental car?? Hello, hello..." Phone went dead. Never could get my car fixed. No rental car. PROMPTLY GOT RID OF THIS HORRIBLE COMPANY. GREAT as long as you PAY THEM. WISH I COULD GIVE A MINUS 1!!! BEWARE BEWARE!!!

Unimpressed with the claims department handling of my vehicle repairs. First off they paid a body shop that gave an estimate on my car, however I never took it to them for the repairs. This was discovered when I filed a claim for damage that occurred in a parking lot. The new shop gave a full estimate and were told the first estimate had been paid and would not be covered. Who pays a shop before the customer brings in a car? I was told I had to take my car to the first shop. Why would I take my car there if they never called me to say they had been paid... So fast forward I get that cleared up. I have the approval to go to the body shop and rental car is coverage of $50 a day, for 30 days. Hartford tries to cancel the rental early. Now my car is not complete and they have canceled the car rental at 21 days. Very dissatisfied. I just want the coverage I paid for to be honored.

After having auto ins with them (no claims ever) I received an online quote for Homeowners lol! I have a policy with State Farm now with better coverage for $1100.00 per year. AARP/Hartford quoted both online and phone $12,000.00 per year. AARP you should reevaluate your association with The Hartford. They are A JOKE. Never again will I do any business with them. And AARP your sponsorship of them make you look piss poor in my opinion. Will have to reevaluate my membership.

Day 1 - My vehicle was hit and damaged by one of their clients. Day 1 - I called them. Their client had already notified them as well. The first person I talked to gave me the wrong extension number for the assigned claims adjuster (ACA). Had to use their phone tree to find the right person. I was told I would have to wait until they could get the police report, or I could email it to them myself to save them the trouble. Day 3 - I email the police report and pictures of the damage to the ACA. - No contact from him. Day 4 - No contact from the ACA. Day 5 - I contact the ACA and he claims he never received my email. He gives me a "generic" email address that I can send it to and they will forward it to him. I go to my "Sent Mail" folder and forward the original email I had previously sent to him (showing his correct email address) to both the generic email address and to his email address again.

My electrical claim with the Hartford is now one month old and has yet to be adjusted! After TWO recommendations for service providers from the adjuster and SUPERVISOR, my car is still in limbo. One recommended did not handle electrical claims and the Second does not handle INSURANCE CLAIMS! WHAT GIVES?

Having 4 cars with The Hartford for over 20 years. We had a $6,000.00 damage claim. They paid but the next billing cycle the rate increased by 100%! Thank god my husband is a veteran and we were able to get USAA at lower the previous rate with The Hartford.

I would not recommend Hartford insurance. They do not want to pay the claims that they are responsible for. Trying to get out of paying it by any means they can. Worst insurance company I have ever dealt with.

I am not a member of Hartford Insurance and because of Sherry ** - I never will be. This women was not only sarcastic and rude, she was immature. The reason for Insurance is to protect against financial loss when something unexpected occurs. When something tragic happens you expect the person on the other end of the phone to be somewhat compassionate. She shouldn't be in the insurance business. She was not only rude to me she was rude to the auto shop my automobile was serviced at. Example: when I was very upset and I stated, "This doesn't make sense"... her reply "yes it does." I said, "No, it does not make sense." She would cut me off saying, "Yes it does," like a 2 year old. I tried to call a manager, no response. I feel sorry for anyone who has to deal with her.

Three years ago I purchased liability insurance from the Hartford. My wife and I have not had any tickets or violations in over 30 years. The liability cost for two vehicles was $660 dollars for the first year. On the second year we added another vehicle that we use on the farm for about the same cost rate as the others. Then one day we received a notice that they were raising our insurance another $1,350 dollars based on one of our children being under 25 years of age and had used our address when obtaining his licenses. Please note this child was grown and had his own insurance plus did not live with us and was off at college. We decided to pay it just in case he used our vehicle to help in our farming operation when he was home for the holidays. Ok so here comes the bill for the third year another $360 dollars. So insurance coverage that was suppose to cost around $990 dollars for liability was now up to $2,700 dollars.

The AARP rates are good but the policies are not covering what you would expect and not knowing what questions to ask results in reduced reimbursements and higher premiums with one accident even if a fender bender. While the beginning process with filing and the adjuster are superb, after that was much less than desirable.

I had been a wonderful customer of the Hartford for a very long time and only had one accident that was not my fault, always paid my bill on time, never late, had multiple cars with them etc, last year after turning 63 I bought a new car and was shocked at the high rate they gave me! I asked them to explain but they couldn't. I told them I was going to shop around. They didn't care, so I found at least 2 other companies who would give me a much lower rate for the same coverage, I called again and they wouldn't change the high rate so I switched and when I did they charged me a cancellation fee which was never mentioned in previous calls, the only reason I can come up with for their actions is after a certain age they start dropping their customers so older people beware.

I recommend Hartford. They are helpful, friendly, and they appear to be honest. I had my questions answered and there was follow up from the agency. No hassle and easy access to information and repair to my SUV. It was easy to file and collect on a claim. I didn't have to wait on an adjuster. The cost of the policy was cheaper than their competitors. We have our home insurance with them too. The package deal is not much cheaper but there is a price break.

6 years later after The Hartford insured caused a fire that destroyed my business, my wife has terminal cancer from it. They admit it's their fault but are refusing to pay. Talked with The Hartford CEO Christopher Swift who laughed on the phone that my wife is dying from cancer she got from this incident. They talk a good game, but have no intentions of ever paying... shareholders should rethink the policy.

They went out of their way to ensure that I was happy and kept me informed every step of the way. I was not kept on hold for long periods of time - I virtually was dealt with immediately. They were courteous and efficient.

AARP is a rip-off. I bought into this senior discount BS and paid the 16.00 but never again. I got a letter through the mail offering auto insurance so I thought I would take a look. I pay 109.00 for Farm Bureau auto insurance. Hartford gave me a quote for 340.00 a month over 4000.00 a year. I don’t want their damn card.

I get a discount for having all my insurance with them. I get a discount for being a senior citizen and not driving at night. I can call them if I have an accident on the road and they will send help. They are very courteous on the phone.

I have had both auto and home with this company for years. In January my parked car was totaled. The adjuster told me 4 days later that the estimate was approved and the car was being repaired. I called the body shop and that was not the case. The body shop kept submitting additional estimates, and the adjuster kept telling me the new estimate had been approved and my car was being repaired. Finally a month or so later my car was declared totaled. I think that 90% of the communication was initiated by me.

Always friendly, always willing to take the time to explain in as much detail as I needed. This was before I went to work for a rival company. After that, it was like talking to a colleague. Filing a claim was handled quickly and with respect. Accurate information. Not afraid to say "I don't know, but let me find out." I have worked in customer service for over 40 years, and The Hartford is one of the best I've ever interacted with.

My experience with The Hartford has been good overall and I trust them. I have auto and home insurance through them and I like that they give you discounts for multiple policies as well as multiple vehicles. They also have a vanishing deductible program. When I had a claim, they got everything taken care of in a very timely matter and had everything sent over for a car rental company to pick me up at the repair shop. But while The Hartford's rates are good and competitive, it could always be lower.

My wife and I are very satisfied with the Hartford and have not had any problems with their products or service. They have been very responsive when I had questions concerning my coverage and cost of coverage.

My rate went up 40% in one year! We drive less than 8,000 miles a year. No accidents, tickets, or claims. Their explanation was that there are a lot of bad drivers in Florida and the cost of insuring them is shared by the safe drivers. Really? Here's a novel idea: deny insurance to bad drivers. Deny them licenses. Get them off the road! We'll all be a lot safer and our premiums will be affordable.

I had a claim put in with The Hartford after a diesel truck recap tire came off a truck destroying most of the running gear under the car. I was told to take it to an AARP shop (which is not and has not been an AARP shop) who "farmed my car out" to a 2nd shop. The serpentine belt was knocked loose from the impact of the front end dropping to the road and destroying brake hubs, assemblies, axles, connecting rods, the entire rack and pinion system, all computers, traction control systems and more.

AARP acted quickly and helped me a lot by never dragging things out. Had to have windshield replaced 3 or 4 times in one week due to repairs being made on highway going to work. No problems with arguing, AARP just took care of it 100% each time. Wind blew ladder up against side of truck and they paid for it, again not questioning it.

When the company takes good care of me I just have no problems. So other than the initial contact I have had with AARP/Hartford Auto Insurance no reason to bother them!

The AARP/Hartford customer service always helpful and extremely courteous. When my antique auto was totaled, received fair replacement value. Also towed timely manner. So far, happy with AARP Hartford.

Their first and major concern was me not the accident. It was so easy and without trying to put blame and the next time I spoke with them was about the settlement. It was a good experience. If you are looking for insurance look no further. I am living proof. And when it's time for my payment too I am always notified so I know ahead of and it always keeps me from making mistakes.

My husband and I are senior citizens who drive old cars: mine is a 2003, my husband's car a 2012 vehicle with over 100,000 miles on it. Last year we contacted Hartford as the recommended AARP insurance for a quote on our car insurance (liability). We were quoted $2400 for both cars for two years coverage. This sounded like a good deal well within reach of elderly people on a very fixed income. Imagine our surprise when we received an invoice a year later for a renewal of our ONE policy in the amount of $2471.00! Of course I called the Hartford right away and was told that the Hartford never issues two year policies. Personally, I feel like an agent made misleading and actually false claims to make a sale. I am amazed that AARP as quasi-agent for the aged will allow their insurance of choice to do that. We certainly will not ever purchase another Hartford Insurance product.

I'm 71 years old, and when I first got insurance from AARP/HARTFORD it was in 2016 after leaving American Family. I/we had been with AMFAM for 12 yrs, and they decided to raise our premiums, so we chose to seek out another company (AARP/HARTFORD). When we first started with Hartford our premiums were awesome (2-autos & home). Then in 2017 they raised our premiums up $20.79. That wasn't good for us considering my wife, and I are both seniors; I'm retired, but she's still working. That's why we originally left AMFAM, AND THEY WERE AWESOME! As for customer service, when I first spoke to them in 2016 they were totally awesome. Haven't spoke to them since the raise, but if our policies raise again in 2018 we will obtain a new insurance company, and cancel our present one!

My vehicle was backed into by a HERC Rental Truck. The operator hit my vehicle and ran later to be found with evidence of my vehicle under his truck. The renter/manager Hosh ** of the Marksman company out of Baltimore, MD would not provide ins. information. After contacting the management company for Herc Rentals, they provided a copy of an unsigned contract and their ins information. I immediately contacted Hartford Insurance and Fire, I spoke to the adjuster whom was very rude and unprofessional. He took my information and never returned any calls for resolve. All attempts to contact Adjuster Mathew **, are to no avail. He will not return any calls. I would not refer anyone to either company for any reason. Very unresponsive, unprofessional and not business savvy at all. Seeking legal action to recover damages.

I made a phone call with Hartford. They said to take the vehicle to my dealer and that was it. The car was fixed, I had a loaner car and the case was finished. I was the one that damaged the other car and apparently they fixed that one also. Another aspect that I like about them is that I can pay my insurance yearly instead of every 6 months.

I bought insurance from them and it's a nightmare from hell. The fact that AARP Hartford gave the wrong VIN number to Public Service Credit Union is how it started I can't believe the AARP blame me for this mistake. Ok in the very beginning of the story it's a snowstorm and I was in the fast lane and the tire goes down. Every light comes on at 4 o'clock in the morning. I call AARP towing company and they bring a flatbed truck and take care of it getting it on the truck and take us to PEP Boys and we wait for them to open the door and a Mexican who did not speak good English and Spanish class I didn't have. Anyway I know what he was doing. Taking my car into the shop and the car was put up into the air and the people who were there is him, no manager and I asked him to send my bills for the tire.

We have been with Hartford for 3-4 years. Have never had a claim. Last year we had a tire blowout on the highway. We did not hit anything, no pot-hole, did not lose control, all other tires fine. Simply an act of nature I'm guessing. The severity of the blowout caused slight damage. My husband put in a claim for repairs. $1000 deductible. Hartford paid $1200. Surprise! Our insurance jumped $3000!! For the next three years! The claim was put in as an "at fault" collision accident?! The claims supervisor was very nice and is changing the claim to a NOT at fault claim.

During my two years with the Hartford, they failed to get my personal info correct on my policy. They listed my car having a lien when it didn’t. They represented me as a homeowner when I clearly stated that I rented. I believe that they sell personal information to contractors who, of course, require homeowners to market their services to. After two years with no claims and no payouts, they dropped me. Good riddance - Geico is happy to take (less of) my money for the same coverage. Price compare - just because they get a nod from the AARP doesn’t make them a standout.

I really don't know what is happening over at AARP. Apparently renewing my auto insurance is going to bump up my price by $2,000 plus and when I spoke with whomever on the phone they told me it was to pay for the California fires last year. WHAT? Also I was told that the increase reflected some 3 years gone headlight fix it ticket, but is a mistake. W H A T?!

My car was hit in a parking lot by a woman who had Hartford Insurance. The accident was the woman's fault and Hartford agreed. It was 2 days before we had a vacation planned. My husband did not want to take the car on vacation because he was afraid the door could fall off. The body shop agreed to take it in right away and start the fixes so it would be ready when we returned. The Hartford told me the clock starts ticking when they start the work and they said it should take 5 days. Well we planned to be back and just get the car then. When we were on the trip the body shop was notified that the part would delayed and it would be ultimately add 5 more days to us not having our car. We found this out when we returned. The Hartford said they would only pay for 5 days and we should have cancelled our vacation or we should have taken the bashed in car. In their opinion still drivable. They said, "You should not rent a car until the part is in."

A few weeks ago The Hartford sent my 80 year old mother a $500 premium increase on her auto insurance policy. She has never had an accident. Rightfully I was upset, so I called for clarification and was talked in circles by a representative who offered only Trumponian logic as an explanation. Being angry, I expressed myself on social media and received an message from The Hartford feigning concern and requesting my mother’s policy number so they could look into her case and contact her. They never did.

They lure you in with a low ball rate just to get you to sign up. But after the first 3 months they jack up my rate more than what other companies charge me, they will make new company rules and stated staff did not know about, or "I just found out myself." Another way to scam older people for their money. My advice to you stay away from company with no name in this business, my policy number used to be **. And the supervisor name was Lee.

After having AARP/Hartford Auto Insurance for about 10 years, some of our miserable experiences: An apparent Albuquerque gangbanger (one of an army of them here in New Mexico, check the crime stats) one day followed me to my parsonage. While he called the cops falsely accusing me of running into him, I called the cops to report him stalking me. I was not involved in any accident with him nor anyone else, and there was zero evidence to prove such an accident. I was assured by the AARP/Hartford claims adjuster, Jeremy **, that I had nothing to worry about and that my premiums would not increase. I had been totally accident-free for 10+ years before this false accusation and up to and including today.

Are you sick of people staring down at their phone? My God just drive already! So I get rear ended by some ding dong school girl driving her mom’s/granny’s car (Jan 2012). I always scan my mirrors frequently (once avid motorcyclist) so as to be on the alert. I see this girl looking down at her device as she hits me from behind (10mph) not very hard. Messed up my tailgate etc. She never puts the phone down. Cops show up. Still won’t put down phone. Cop asked my side. Cop asks her story but can’t get an answer as she still won’t put phone down! Anyways I get a call from the Hartford after I got a damage estimate. They paid for a fair price, and my time outta work in lieu of neck tweak. They were fair and reasonable to work with. It wasn’t a hassle. I’m sorry to hear about others stories.

I started with Hartford 6 yrs. ago. First couple of yrs. were fine. Then, they started to increase the value of my home. To them it's increased by $61000.00 in 4 yrs. time. Don't I wish. If that's the case, find me a buyer!! When you try to call them, they just give you the ol' runaround. Customer service is terrible!! I was on hold for 20 minutes, then I was cut off. Now, wouldn't you think they would call you back since they know who they were talking to. Don't get sucked in by their so called low rates. They will only keep increasing them on you!!!

Help with a tangible loss is what your premium is for and the Hartford came through for us. When you needed them they produced well on their end of the policy agreement. Sometimes You get a mediocre representative but for the most part service has been professional, efficient and consumer friendly. We recommend because they honored claims with good service. It was an easy, no hassle resolution.

They lure you in with a low ball rate just to get you to sign up. But after the first year they jack up your rate more than what other companies charge you. My rate jumped up almost $300 for absolutely no reason at all! No accidents, no tickets. Just pure corporate greed!!

They have great prices and customer service. Our boat insurance with Farmers was going up to $650/year. But Hartford provided more coverage for $135/year!! Our coverage on our other vehicles went down by about half.

This company is the best, and they have always did just exactly what they supposed to do. Sure been good to my family. They have always been there for me and their customer service is awesome. I would highly recommend them to anyone that needs insurance help of any kind.

The other driver was at fault and their insurance carrier agreed to pay all costs. Hartford just had to process my damage claim on my behalf but payment was made by the other insurance carrier GEICO. The claims process was painless and the experience was efficient. I had a choice to receive payment either from Hartford or Geico as the burden of damage costs was the responsibility of GEICO. Hartford arranged with local collision company to repair the vehicle and payments were made directly to the collision company and arrangements were made by Hartford for a rental vehicle while car was being repaired.

I was shopping for car/house insurance in November. I contacted several companies, including AARP Hartford. He gave me a quote & I said I was just shopping. I ended up with another company December 1st. Two months later I found out Hartford had insured me on December 17th and charged my credit card $1,700. I know it is my mistake for not watching my credit card statement. However, I am not senile and would not have double insured myself. This was pure trickery. They sent me emails saying to e-sign my new policy and I ignored them. They went ahead and processed it anyway. They said they will refund my credit card except for one month. I complained and am working on getting a total refund. This has just ruined a whole day!

Insurance in FL is very expensive, and I have had several different companies. AARP/Hartford has been the cheapest and best price in Florida. They do have a good reputation and being associated with AARP helps.

Jan 2017, they added $400.00, to my full coverage for my 2002 Honda Civic. I had to drop... Uninsured motorist. Jan 2018, they added $200.00, to my full coverage. I had to drop... Collision. ONE MORE YEAR & THEY WILL HAVE = DOUBLED + their total cost, for full coverage car insurance. HOW, does this HELP a senior on a BUDGET??? They do NOT give a DAMN about us - that's the deal.

I have used this insurance for many years now and it is straightforward, easy to understand, always able to give me the time I need and answer all questions no matter how long it takes. They're easy to reach and quick to respond when something needs to be done, and the service is affordable. Customer service always easy to talk to and I am happy with outcomes.

I became fed up with Hartford after they started charging people to pay their own bill. I know it was a small thing, but that prompted me to check out another company -- after 15 years and only one claim 10 years earlier. The very first company I went to for an estimate worked out a plan with the exact same coverage on my automobile, PLUS renter's insurance, which I'd never had through Hartford. My monthly payment went down $30 a month -- and that was including the renter's insurance. That's $30 a month times 15 years (without the renter's insurance) -- in other words $5,400. And that's how AARP helps us Seniors save money? $30 more monthly is a lot for someone living on Social Security. I have not renewed my AARP membership since.

Hartford has great phone customer service, very helpful. The woman who answered the phone at Hartford Ins. was very knowledgeable about my insurance needs. Great job. I was completely satisfied.

I have compared rates and coverage several times and AARP with the Hartford is always several hundred dollars cheaper than any other for like coverage. We have been with them for 12 years.

Claims Department always answered calls if not called back after hours and weekend. Realize it was during a Hurricane but my adjuster was truly a super human being. Submitted a vehicle claim in the midst of Hurricane Harvey. In less than 30 days check for rental car (couldn't locate one before claim was settled) & balance left after finance company was paid off check was in my account. Guy they flew in to process my car took me to Enterprise to personally talk to them about a car and took me to the store. Treated me as if I was their only customer in Houston. A+ service.

AARP was very helpful and understanding. I felt better after talking to a representative just by letting me know not to worry. It will be taken care of. AARP in the past has made me realize I can trust my insurance for any inconvenience of an accident. They treat you as an individual not a number. I was very upset after my car was hit and the representative asking if I was physically ok? I said, "Yes I think so." She told me if I feel any discomfort go to the ER because whiplash might happen a day or so later. Sure enough, the next day when I woke I couldn't move. They were apologetic for the accident even though it was the other person that hit my car. Kudos.

I had have car insurance with the Hartford for over 17 years, no accidents, no moving violations and now I discover that the AARP-Hartford is even 350 dollars more expensive than State Farm. I paid the downpayment for another year but I am now looking for a good insurance company.

My grandparents have Home/Auto insurance through The Hartford, and I'm convinced that this company exists solely to take advantage of people over 50. I am listed as covered under their policy and my car is registered under my grandmother's name. I had used the car for an independent food delivery service and for months there was no issue. Then, when the delivery driver company needed me to give them my updated insurance forms I called asking for the forms. The woman that answered was very rude and refused to email me the policy page with my name listed. She said that my policy did not have the type of coverage required for my job. All of a sudden this was an issue when I had been open about my job in the past (over 6 months). She then stated she could get me set up on a new policy, but I told her I would just quit working the delivery job as it was a side job anyway (less than 10 hours a week).

I got Hartford in 09/16/16 and dropped them on 08/31/17. During that period of time, they 2 different times to add drivers to my policy. The last time, it was my niece who didn't even live in the same state. When I called them about this, they wanted me to track her down and have her submit her insurance to them. Since I did not authorize anyone on my insurance, I told them I wasn't doing anything and to cancel my insurance. I went with another insurance agency that day. Now they are trying to bill me for 1/2 a month, even though they actually owe me for 1/2 a month. I will never use this company again. They are a scam, trying to add people just because they have the same address, without permission and making the consumer track down the other individual to verify their insurance. I don't let anyone drive my vehicle.

I had not shopped car insurance for several years. I contacted Hartford through AARP and was extremely pleased with assistance that I receive. Great reputation and I experienced great Customer Service. I lowered my rate, and obtained a higher level over coverage.

Not only are they completely unprofessional, and they are way more expensive, they allow (maybe even teach) their employees to lie. Stated we had 2 policies. We were unaware of having 2. They canceled one for nonpayment and NO NOTICE! We just paid them $3100.00, 6-months ago (May 2017) for annual premium, and stated we were canceled in October 2017 for nonpayment! No notice and we just find out November 30th! And no reinstatement!! WE WERE UNAWARE WE HAD NO COVERAGE FOR 60-DAYS!!! So now at 55-years old and never missing a payment we are paying triple rates because we are an insurance risk!!! Unless you like to invite problems into your life DO NOT FALL FOR THE AARP HARTFORD TRAP!

The Hartford is recommended to Seniors by AARP. My initial contact was with a very nice and concerned representative. From that point on the entire process was a complete nightmare. From my experience I cannot understand why an organization that supposedly has the best interest of Seniors as its core consideration, why does it endorse The overpriced The Hartford Insurance Company? Since experiencing the hit and run the cost of my auto insurance went from $103 per month to $151 per month. I contacted the company and made an inquiry regarding the price hike. When asked why I was being charged so much, I was told that it was because the state of Georgia gave an increase to auto insurers in January 2017.

When filing a claim the people on the phone made everything easy to understand and to do as they asked. I have had excellent customer service! I would very much like to find a cheaper company, though, especially for the Chevy S-10 that I bought for my son to drive.

Claim was reviewed in a timely manner while my auto was sent to the approved shop for repair. I am a former employee of The Hartford, in Worker's Compensation, I get insurance coverage but not at any discount rate. I do think that the coverage I receive is top notch and the rates are extremely competitive, as I do shop around. I am 65 and my rates have gone up so I will shop around again and see what I find. I am also thinking of driving for Uber, so that could make a big difference also.

My Hartford (through AARP) renewal amount nearly doubled and after many phone calls, found my previous insurance company had erred and indicated that I had a claim they showed as my "fault" rather than "no fault". It happened in 2015 when my car's fender was obviously backed into in a parking lot. So I called my former carrier and inquired why this was listed as fault, they admitted it was noted in error. So they faxed Hartford the correction.

In September I decided to return to AARP The Hartford whom I insured with several years ago. The insurance was due to start on the 22nd of September. I was VERY CLEAR about the fact that I drove at least 12,000 miles a year. And on the 21st, the day prior to the insurance becoming active, I called to make changes mainly to add towing and to drop uninsured bodily injury. The company set me a new policy which had the added towing but did not drop the uninsured bodily injury. Also under mileage it had been dropped to 8000 miles per year. I called the company up within the first few days to complain. And all I've gotten so far is a run around. And then wanting to increase my premium because of my mileage.