AARP Auto Insurance Program from The Hartford Reviews

I contacted AARP/The Hartford Customer Service, and the individual I spoke to only gave me double-talk, but no good reason why my auto insurance policy was raised by 20 percent. I changed over to The Hartford through AARP last year, and was given a good rate so I switched to The Hartford. Now one year later, with no negative issues during the past year, because there have been (no moving violations, or tickets of any kind, and no accidents), they raise my policy rate. I have 3 vehicles, a primary residence, and a rental property that I switched to be insured by The Hartford, but I do not see any benefit to me. They raised my rate by 20 percent after only one year, and now my rate is almost exactly what I was paying Allstate at the time I switched to AARP's The Hartford. This looks more like a bait-and-switch, since there is no obvious reason for a 20 percent increase.

I am the personal representative for my late uncle's estate. I contacted Hartford in March 2016 to inform them of his death. He was due a $700 refund on his account. I have contacted the Hartford at least several times a month and each time they assure me the check is on the way. Then they sent me a letter telling me they have been trying to contact me regarding this account. I am very frustrated!!! and feeling like they are just leading me on. So beware!!!

I was fully stopped for a red light when someone hit into my car smashing my back door. The person who hit me crossed over the double line to pass a double park car on her side of the street. I called my insurance company not sure if I wanted to make a claim but did begin to pursue. The insurance co. immediately told me to take my car to a collision place. I went. Got there was told that papers weren't faxed. Went back the next day and the collision person said they were busy that it was best for me to come back. I am disabled. It was 90-degree weather. I called the insurance co. back only to be told I had a different agent. I was given 2 different agents, besides the different person who wanted me to get a accident quote from the collision dealer I actually given 5 different names. They mailed me papers. I decided to just settle it out of the insurance because the person who hit my car said they would pay the collision person.

We were in a pile-up accident July 2016. The Hartford has been our insurance for 30 yrs. When we called them they were worse than being in the accident. We went 10 days without a rental car (can you imagine we had to keep driving our totaled car) because we had to fight the Hartford to get a rental, as in the Hartford Claims Adjuster told us ten 10 days after the accident we were all set to pick up a rental but when we got to the rental company, they told us no authorization so NO CAR. When we called the Hartford Claims Center for rental car help on a Saturday they told us why we had to keep driving a totaled car "Our offices don't open till Monday cb." The sheer egregiousness didn't stop - they switched adjusters without notifying us. They told us that we had to file through other parties insurances. Our insurance broker has been apologizing to us but, c'mon man.

My mother insured KIA Spectra 2007. They told her that The payment will $175. Later one day they send us papers saying, "Your monthly payments changes because accident that happened". We wonder and call them back. They just Literally changed the payment without reason. We never had Accident with the car. This is disrespectful company. I would have banned the Managers and who ever build it. The agents are rude and disrespectful. I have been on hold on the phone more than 30. We call them back they said, "We gonna transfer to your agent". That agent never answers nor call us back. This is sad how people trusting this and they betraying people. I would've rate -5.

It has now been over 3 months and still waiting for my 2006 Mini Cooper S, (pristine condition) to be totally fixed! I was involved in a 'no fault accident', police came and no tix or fine to me. I am 63 years old with absolutely no history of tix or fines. My 2006 Mini Cooper S has only 47,000 miles on her (for 10 years, good history and deemed a 'safe driver' thru the Hartford). I was able to have her mechanically fixed thru a foreign motor shop owner for $3200 with whom I've always used. Appraiser from The Hartford told owner of foreign motor shop, "All Mini parts are made in China." NOT true at all ("Mini parts are made in Germany or Britain", shop owner replied). And even if appraiser wanted him to use after market parts, too few to use for Mini. That was battle # 1.

Called for auto quote since I am over 55 per AARP referral. Was provided a monthly rate of $318 due to a no fault accident. Hartford advertises "will not be dropped due to accident" and "accident forgiveness"... such advertisement conflicts with what they actually do. If you are found not at fault per their advertisements you should not have that held against you, especially when you were hit from behind while sitting in traffic! AARP should not only disassociate themselves, but the federal government should do something about this company... Borderline discriminatory!

My car died on the side of a six-lane highway today. I called the insurance company to request a tow. They referred me to the correct people for that. I was informed after 45 minutes of waiting that I had no tow coverage. I was horrified, as I have (I thought) always had road service. Apparently I have it for the motorhome, but not for my vehicles. I do read the fifty pages of legalese they send every year at the beginning of the insure period, but never realized that I did not have road service. The road service on the motorhome is included, but it is not obvious that it is not included on the cars, and all three are bundled on one policy. Considering the costs and the few times I have ever needed road service this seems to me to be a pretty petty way of bilking the customer.

When another vehicle cut me off in traffic and scratched his rear quarter panel on my bumper, the police accepted his word that he had been run into by my truck. This went to arbitration and even though Hartford had pictures showing no damage to my bumper and my explanation of the accident (The courts had disallowed the police report). I have not had an accident or ticket in many years. Hartford accepted a judgement against me and raised my rates. They may have lower initial rates but they make up for it at arbitration. I no longer insure my three vehicles with them and have found superior coverage.

My insurance for 2015 was $1034. My premium for 2016 is $1930. I called The Hartford and was told that my wife had an accident, which she had. We paid the $785 to Enterprise to settle the claim. We did not claim anything with Hartford. But, because she had an "accident", our premium went up even though Hartford had paid nothing. AARP should be looking for another, honest, company to carry their insurance. I'm quitting Hartford and AARP. They are both full **. "Taking care of the +50 group". Right!!!

I called to make a payment and to inquire about a shopping cart hitting my car. Never filling a "claim" only to find out that I had been cancelled. The rep stated that I just needed to fill out a form and fax it back so I did. When I called back the rep started probing me for questions about the shopping cart hitting my car. I said I will talk with the claims dept if I need too! Made another call to the Hartford only to find out that they will not reinstate my ins because my car was hit by a shopping cart. Wow... I never even filed a claim. She said this is to protect them just in case I wanted to file a claim later and to save the company money. But I have been paying you money just for situations like this.

I am writing on behalf of my uncle in north Las Vegas who does not have access to a computer. He has been with Hartford for eons, no claims, no accidents, and recently received an unconscionable rate increase of almost 40%. No reason was given other the number of accidents in the area, so the rate is jacked up because of zip code of residence. He called to complain, got less (far less) than satisfactory customer service. So he checked with other companies and found a savings of $576 a year with USAA, which is an excellent company. Obviously when he called Hartford to cancel, they didn't much care. From what I've read on this site, I'd stay away from Hartford with a 10 foot pole or longer.

April of this year I wrote the following to AARP on my Hartford insurance. After getting my first speeding ticket in more than 30 years, Hartford wanted to raise my annual premium $150.00. I had to drop my Comp to afford continuing to have auto insurance. Then I get my annual bill and find out it went up $38.00. I wrote the following, which they responded with the following, but I never heard anything more, so I called them. Got the run around about how they are the only insurance company that guarantees a rate for a year... blah, blah, blah. What get me more than anything is my home insurance has increased year-by-year as well, and I've never filed a claim. Hartford says that because of my age, which I'm only 60, and of course their costs they have to raise rates yearly.

My rate just went up over $200 per year. The reason? I was told I drove over 7000 miles. I have not had any accidents or claims. I may have put incorrect info on a questionnaire about my odometer reading. It was probably an 8 and I read 0. The fact that as a senior, a good driver who used the Truelane program, I feel totally betrayed by this AARP Ins. program. If I had any claims I might understand an increase.

We have been with the Hartford for 23 years - so you would think that they would appreciate our business!! Wrong! You are just a number to them. They canceled both our home and auto insurance with no notice to us - I heard from our bank. We always pay the full amount due in advance and have had very few claims over the years. We have a very high credit score. What happened - new technology. Instead of sending our bills and notices out by mail as they have always done in the past - they decided to email everything. Well, the emails did not arrive due to technical difficulties with the server we use. So they just canceled us.

They refused to send me the 100.00 dollars for a tow I had because it wasn't pre-authorized. This is the worst insurance I have ever seen. There is no phone coverage for every section of the USA. So how can you call for authorization if there is no phone. STAY AWAY FROM THIS INSURANCE.

My husband was comparing auto/renter's insurance quotes online this past February 2016. We discovered very low rates for both Progressive Insurance and the Hartford. (Note: We have had State Farm coverage for the last 10 years and have been very happy; however, this year, despite having no tickets, claims, or accidents, our insurance rates went up). I contacted the Hartford by phone to confirm the rates that my husband had received online. I spoke with Don, who confirmed the exact same rates for both auto and renter's insurance, with the added information that in Michigan, where we now reside, we would be required to purchase a yearly $16.00 AARP membership, to be eligible to purchase this insurance. I asked many questions and wrote down specifics that Don communicated, including monthly checking account withdrawals, monthly fees, etc.

I made an inquiry for an auto policy pricing. I received 4 different prices each getting higher as the procedure went along. I told them that I needed to talk and confirm with my wife to proceed. However, on the 1st of the month I discovered an unauthorized draft pulled from my bank account. It was $100+ higher than their quote and higher than my current policy. This to me was misrepresentation and theft. Now I must wait 12+ days to get my money back. AARP this is bad representation for what you try to portray. I wish I had read the reviews prior to thinking they were an honest company.

They lure you in with 50+ premium discount deal then increase your premium few weeks into the policy. They quoted me $1450 for 2 cars which I thought was very reasonable. Then they went more than tripled my premium to $4558 because they claim there was a person living in my house who had a permanent address. I told them they don't live there and they said I had to prove it.

Even though I HATED AARP's politics Big Time... they appeared to be the cheapest car insurance for us old folk. All fine & good until one renewal period when they attempted to overcharge me by a couple hundred dollars. No accidents/no tickets, but my insurance was substantially higher. Called & inquired... he just kept cutting the amount DOWN w/each of my questions. Never apologized nor admitted any wrongdoing. Thankfully State Farm (who I used to have) offered me a policy for less plus I no longer had to deal w/AARP their yearly membership fee/their awful magazine/their dreadful politics or their "criminally negligent" car insurance agents.

I can 100% relate to all the contributors on this site related to Hartford Insurance Company! They are dishonest deceitful and unethical. They claim to have the best policy on the market and charge the premium to match it. The truth is they do not have the best policy on the market and their customer service is non existent, where their staff members prefer to argue than resolve concerns or issues!

I took my vehicle into their appraiser and he estimated $2000 in damage. I then took my auto into my own collision repair. I have 1000 deductible. I received a check at my home for $645. Upon inquiry they said they have someone else who could replace windshield for 200 cheaper. Then I received a call from body shop and he told me Hartford would only pay for aftermarket headlight lens. My car is 3 mos. old 4,000 mi and they want to put Chinese made lens on a $46,000 vehicle. Mind you I have been with them for approximately 6 years both home and auto. It would have been a difference of $365 more and they absolutely will not bend because to quote "Your car is not new. Had it been new we would have put OEM parts on." My car is 2015 purchased 3 mos. ago! Stay clear of this company. I am an AARP member. Correction I was an AARP Hartford customer.

We have been with AARP/Hartford (auto and home) for 15 to 20 years. We noted car insurance premiums were extremely high on the last invoice. I got quotes for SAME coverage from several other major insurance companies. Long story short: after about an hour of waiting and being switched from one person to another, I was told they "have a new plan for me" which lowered my annual premium over $600. However, they took away the vanishing deductible I had earned over the many years (never had a claim).

Initial estimate for a car involved in an accident in Trinidad Colorado overlooked obvious damage to the hood and windshield from flying debris. After the estimate and repair and two subsequent visits to the repair shop the windshield was not repaired and I was informed by a broom pushing employee that the Hartford estimate did not include the windshield replacement because they were "told" to repair everything underneath. After two hundred miles or so miles and having problems with Enterprise rental car (no drop off location) in Trinidad, I called the Hartford Company seven times to reach "Josh" and the CSR could not locate him or find his name listed at Hartford. I did manage to reach voice mail and "Josh" called me back. I explained my situation and the apparent lack of communication between the adjuster and repair shop, to include my frustration of course.

Their online price guarantee is not honored. Buyer Beware!!! I received an email with their online price guarantee and they would not honor it. When I went back online to continue with auto insurance even with a reference number included the Hartford online site could not find it. Needless to say I started a new quote it was higher! Had to call their 800 #. Needless to say their representative danced all around this issue saying there had been computer glitches and actually tried to tell me to read below the line of guarantee that this was only an estimate and could change but that is if you change deductibles, etc. Very upset since AARP recommends this insurance. I called them and they do not log complaints.

My advice if considering the Hartford: Under no circumstances be involved in an accident, at fault or not. You will be rated as accident prone and will experience an increase in rates, which as starting out were very competitive.

We were involved in a rear end collision. Stopped at an intersection waiting behind two cars. The first vehicle making a left hand turn at a green light and waiting for oncoming traffic to clear before that vehicle could complete the left hand turn and we could proceed through a green light, when a vehicle hit us from behind at a speed of approximately 35 mph. The driver of that vehicle stated that she didn't see us stopped, was watching a man walk down the street and stated and look, he isn't even there now.

I was recently in an auto accident. Having not been in an auto accident in about the last 40 years, I was not familiar with the procedure working with my insurance company. Hartford event number **. Kasey ** handled the liability and he was very helpful and it was quickly resolved. Linda ** handled injury. She said since I had coverage The Hartford would cover it. She, also, said that I would have to take a form to the Doctor to fill out. She said she would be out for a few days and if I should call someone would return my call. I did call. The form never arrived and no one returned my call for 3 or 4 days.

I am 53 live in MI where you are already raped to drive a vehicle. 2119 per year. No tickets or accident, bad credit, divorced. Got sick and short paid 50.00. They cancelled me with 138.00 credit then told me in order to reinstate I had to pay the balance of 6 months 974.00. No other options, the only way to keep my insurance. If I let them cancel me then my insurance just continues to go up. I had to take a loan out on a paid off car to keep my insurance over 50.00!!! No one and I mean NO ONE would work with me. I am also sending a complaint to AARP who suggested them to me. I will not renew with The Hartford and if I ever hear of anyone considering them I will steer them away!!

In October of 2015 my mother was told that she could no longer drive, so she sold her car. She contacted the Hartford customer service number and canceled her car insurance as of October 31, 2015. Their representative assured her that the insurance would be canceled as of the end of October. At no time did they ask for written termination. She continued to receive bills and called their customer service department three more times. Each time she was assured that her insurance was canceled. I did check to see if the automated payments were coming out of her account, as I'm also on the account, and they had ceased.

Rear ended by a hit-and-run driver 12-18-2015. Suffered from Tinnitus (ringing of ears) so severe that I needed hospitalization at one point. My balance and stability also affected. After extensive testing, Doctors say I need $6400 hearing aids (2) and an additional $4950 Tinnitus device. In addition need PT to regain stability. While they will pay for my twice weekly chiropractor visits at $30 each, they will not pay for any inner ear problems.

I had Hartford Insurance coverage on my car for over 10 years and never submitted a claim or had an accident or received a ticket. I noticed they started increasing my premiums every year. The second year I inquired why my premiums were again increased. I made inquiries with the third year increase. I never received a justifiable reason for any of the increases. In fact the third inquiry response was to connect me to several different departments with no explanation from any of them. I cancelled my coverage at that point. I would not recommend Hartford Insurance to anyone at this point.

I have a perfect driving record, have been driving for 38 years, no tickets, no accidents, until early last year a lady who had a bad driving record and hardship insurance hit my car. The police report clearly stated she was at fault but Hartford decided it was 50/50. Their cost to repair my car was $331. My renewal came in with an accident penalty and went from $1290 to $1900. They do not stand behind their customers! Instead of arbitrating they take the easy way out and say 50/50 leaving drivers who aren't at fault with marks on their records! Progressive wrote a policy for me today for 42% less than Hartford. Hartford was overcharging the whole time on top of requiring me to purchase Triple A membership. Do yourself a favor, save money and don't go with an insurance company who won't stand behind their customers and who overcharges!

I switched to AARP/Hartford two years ago since they offered a significant discount. However, they increase the premiums every year even though I had no accidents or claims. The first year's increase was $204, the second year $228. I complained and their reason for the increase was because of where I live. I feel that the amount of the increase is exorbitant. I'm in the process of getting quotes from other companies.

We were just informed by The Hartford that after many years and no claims, our premiums would be going up by 20% because we were sideswiped by another driver. The other driver's insurance company accepted 100% liability and paid our damages. While this is not remotely fair, it was actually very good news for us since it sent us running for the door and into the arms of Flo at Progressive, which saved us approximately 40% per year! We had thought we were getting a good price because of our AARP discount, but obviously we were not! Moral to the story: shop around.

Was involved in an auto accident with Washington State Troop Nicholas ** 20 May 2015, when he failed to obey basic traffic laws and WSP protocol. From my 2nd phone call to my adjuster, Doris ** (adjuster) treated me like I was responsible for the accident. When I informed my PIP adjuster Robin ** that I was filing a claim for my property damage against the State of Washington, she proceeded to tell me that emergency vehicles were immune from claims (as if she were a lawyer). I won my claim. The Hartford has been a nightmare to deal with. From their horrid customer service, losing documents form my health care providers, and refusing to pay my PIP lost wages with any kind of consistency. DO NOT USE THE HARTFORD, at all.

We received a bill from the Hartford for an additional $20.00. I called and found out that they charge to add a mortgagee to the policy. I have never heard of anything so ridiculous. I checked with our previous carrier (AAA) and they assured me they do not add cost for changes, and they hadn't heard of anyone doing this until I called them. I asked them to credit me the fee, but the person I spoke to refused and said no one else I talked to would. VERY unsatisfied... especially from a large company such as The Hartford. Since they brag about their low rates, I guess they have to nickel and dime people to death to make up the cost.

Call to get quote and discussed everything. Agent set up everything and told me if I called back later, everything set up to go forth. Called back an hour later, the lady asked same questions over. I told her everything was in the system for me to pay. She comes up with close to 1000 pay difference. Unacceptable. After reading reviews, I know it's a blessing that I didn't pay any money. Scamming folks.

AARP/Hartford has told me they will not write a policy for me in South Carolina even though they gave me a quote (looking at my claims) 3 months ago. FORGET THEIR LIFETIME RENEWABLITY!!! They said since I moved to a new state they didn't have to continue coverage because my previous state had to continue because they allowed 3 claims there but only allowed 2 claims in South Carolina.

Being an AARP member and after seeing numerous advertised claims of significant savings by switching to Hartford Insurance, I bit and made the phone call to get a quote. After about 5 minutes of hoop jumping on the phone I was given the opportunity to leave a number stating that I would be called back. I received a call from a Hartford agent within the hour and we proceeded to iron out the details needed to give me a quote. At 61 years of age being empty nesters with no insurance claims, accidents, or driving record history, and my wife and I both with excellent credit, I was optimistic of some savings. The process on the phone including discussions took approximately 20 minutes as the agent was able to access my insurance and driving record information online to complete the quote. The agent was pleasant enough however the quote was outrageous when compared to what we presently pay for Homeowners.

Hartford only wanted to pay a 154.00 of a 550.00 ER Doctor bill. So now the doctors are billing me for the difference. They failed to pay the over 1300.00 dollar hospital ER bill so the hospital filed a lien with the county I live in for that amount. My credit rating will be toast after this is over, what a nightmare.

Called the Hartford for a free quote to see if they could beat my long time insurance carrier, as suggested they could via their commercials. Wrong. Their quote was 30% more than Erie. I didn't think too much about their promotion to offer a free calculator with a quote as I was just after the quote. But then I questioned their honesty when I didn't receive the free gift after 2 months. I called them 2x after this, 6 weeks apart after they promised it would be immediately shipped. Never received it. Granted, many others have more legitimate complaints with this company, but this shows that they are not honest, do not keep their promises, and are not a reliable company to deal with.

One of their insured rear ended my wife at 35mph while my wife was at a complete stop in stop and go traffic. It took them 10 days to take responsibility for the accident and issue us a rental car. The auto body shop contacted them to come and issue the car a total loss, which took Hartford another 7 days to do. Our claims adjuster, Dustin **, was very dishonest with us, and went days without returning our calls and emails. We still have not received a payment for our total loss, and the claims adjuster has not returned our calls and emails for 4 days now. We left messages with his supervisor that were never returned. WORST CUSTOMER SERVICE EVER.

I'm a busy man with a schedule busier than President Obama and because I ran out of ink and was tied up all evening, I couldn't print out my policy, therefore no proof of insurance though I paid for it upfront. I can't reach anyone after business hours. Life is busy enough, I don't have time to wait for documents that should have been emailed to me when I purchased the policy!

I called Hartford Insurance for a quote, the quote was high, but reasonable of about $1800 for the year. Considering I did have a speeding ticket on my record, the first in over 10 years. The kicker was that they wanted me to pay $1050 to start the policy. I am 53 years old, single woman with limited income with a good driving record. When I asked why such a large downpayment, the only response I received was because of the vehicle I drive (2012 Jeep Compass) and the first ticket in 10 years that I received in May. Since I have been driving (age 17) I have a total of 4 tickets in my life. Hartford's customer service sucks, and their agents are uninformed.

I had been with Hartford Insurance Company for home and auto for eight years up until 2013. When my rates went out of sight in 2013, I switched to Liberty Mutual. In December of 2014, I was contacted by Hartford to "come on back", and they gave me good rates plus discounts. They sent a chip to install in my car that would gauge my driving for three months, which would allow for more discounts at renewal. Sent the chip back in and all was well. Yesterday 2/1/16, I received my new rates from Hartford. My homeowners went from $1,541.00 per year to $2,021.00 per year with high deductibles! My only car went from $561.00 per year to $691.00 per year. I have never had an accident or a ticket. I have never filed a claim on my homeowners. My vehicle is eight years old and has 53K miles on it.

Called 1800 rescue to change a tire, called two days ahead of time when driver called to confirm, he wanted $95.00: $45.00 for his gas and $50.00 to change the tire. Never have I had a tow truck ask for gas money, also they called a company 50 miles south of where I live. I live in the county seat of the county. I complained to Hartford and the roadside service company and got nowhere. My neighbor changed it for free. So much for paying towing and labor charges on my policy. That one visit would have been my annual fee for a year. I canceled the appointment.

Dont be misled by the Hartford's advertising in the name of AARP. It's bait and switch. Our situation: My wife and I are giving up our home and moving into an apartment in a senior only community. We need apartment insurance for our possessions. We were fooled by the enticing words on the Hartfords web page, indicating that we would receive a discount on our automobile insurance (up to 10% on auto insurance), if we bundled our Apartment Insurance and our Car Insurance. We bundled and received 0% discount. The Hartfords wording in their advertisement is misleading.

Nothing has changed. Credit score still in the 800's, no new tickets, no new accidents, still AARP members, same address, same town, multi policy discount, multi vehicle discount, etc. Rate increases were very small year after year and expected for the Industry in general. This annual renewal period however was a huge increase close to 50% with no written explanation with policy renewal. Called CS and was told it was a general increase to all policy holders. Told them I'm shopping now and AARP will hear about this gouging to Seniors as well.

I am insured by Hartford. Our car is a new Volkswagen. On Dec 27 2015 we were rear-ended, while stopped, by another vehicle, one insured by GEICO. 9 days and 4 adjusters/claims managers later, Hartford still hasn't processed my claim. They keep asking me for the details of the accident that were supplied in the original claim information delivered 90 minutes after the accident. They say that GEICO admits to the liability, but then later they say that GEICO admits to only the liability to the rear end of the car, not the front where there is damage from hitting a vehicle that our car was thrown into.

We signed up and paid for auto insurance with Hartford. We told the agent we required SR 22, so he charged us extra. Now the Hartford HAS canceled the policy saying the agent made a MISTAKE, they don't write SR 22. Basically they're saying THEY made the mistake, but sadly WE are SOL. There needs to be a way to rate a company ZERO.

To future potential consumers: WARNING! Stay away from this company. I have been a loyal customer of The Hartford since 2013, coming to it through AARP. I am a senior citizen. l am also a disabled person. On Dec 3. 2015, I phoned the Hartford, and made my monthly payment for my auto insurance. Please note that my premium is not due until the "7th" of the month, and therefore, in good faith, I paid it earlier.The CS Rep name was Stephanie. The CS Rep stated that is went through, she thanked me, and I thought that was the end of the transaction. At NO time, did she tell me that my payment would be held and not presented to my bank until the following day.

When I received my renewal policy, which I reviewed and found a discrepancy which indicated that I was not an AARP member which is not true and when I spoke with Donna ** your customer care representative, she indicated that it was an oversight as I have been a member and the discount of $324.00 was taken off my renewal policy. I was then advised that the rate increased due to the fact that Hartford was not rating last year for the comprehensive loss that I had with my prior carrier which caused the renewal policy to go up along with all other rating factors. Apparently this oversight for the comprehensive loss was also an oversight! If I DID not check my renewal bill I would not know that I was being overcharged for being an AARP member which was told to Hartford when I took out my insurance policy!

Hartford customer backed up from a parking spot in Walgreens, hit the side of my new 2015 Chev Equniox. They are telling me that they are not accepting damages to my new car. Plus I was injured in the accident and they are not paying for anything. Very bad company.

In my opinion and from my experience be careful when getting a quote from AARP Hartford via phone. The licensed salespeople aren't the friendly local insurance office personnel. If you don't ask all the right questions - forget it - the quote is simply to suck you in. Once you commit to buying their insurance, the quote becomes a thing of the past in spite of what they say... Your DMV and credit reports are not run until you commit to the unknown. The reports should be run before they quote. If you're a Senior and like to deal with used car salesmen - Buyer beware!

I've been a Hartford customer for ten years, car and auto. Not one claim in all that time. I turned 50 and joined AARP. I then called Hartford to have a new policy written up for lower rates offered through AARP. The savings for me was quite substantial. Two months later, I received a large check in the mail. No explanation. I called and found out they had cancelled my home insurance. An inspector was sent out when the new policy was written up. The policy was cancelled because of "disrepair of back deck" (it needs a paint job but is otherwise sound); "disrepair of roof" (has some moss on it, but otherwise sound); and trees that hang over the house (this is false; I'm surrounded by trees, but none of them actually hang over the house). Are you kidding me?! I'm beside myself and will go out of my way to let people know how I was treated by the Hartford.

I have no idea how this company is going to survive. I was referred by a friend and figured I'd give it a shot. I called and signed up for Auto and Rental Insurance. Paid initial cost over the phone then sent in a voided check and signed an auto deduct release form. Next month, I noticed no deduction from my Bank Account. Called them - They said I hadn't sent in a form. I had, but I shrugged it off, said ok. Agreed to send in another one and paid over the phone. I deducted the money from my monthly ledger, assuming all was well - but... a month and a half later I was checking my online banking and noticed there were no deductions from Hartford. I called AGAIN. Gave my policy number and the lady and was told I was dropped for Non Payment!!! WHAT?? I was driving around with no insurance and they never even bothered to tell me!! That's nice.

I've never made a claim against this co. but I received a very minor citation and they raised my premium over $130 a year for three years. I have two autos and my home covered. Thinking about changing when the time comes.

Auto insurance is too expensive. It does not make sense to me that one car insured is more costly than two cars. Consumers are stuck with high cost and low quality service. I think the industry feels that because it is law to have insurance, they do not have to render customer satisfaction.

Hartford raised my rates more than 14% due to a 4-inch paint scratch on my car for which no claim was made, no compensation paid, and which Hartford agreed (in writing) was not due to any fault on my part. No violation was involved and my state does not even consider such damage (which occurred in a parking lot) to be a reportable accident. No other claims, violations, etc. on my record ever but Hartford made clear in our correspondence that any "gotcha" like this will allow them to put an insured in a higher rate category although they refused to disclose what rating criteria are used. AARP would do NOTHING to address this. Needless to say, I have switched.

In February 2015, we purchased a new(er) car and our agent (Front Range Insurance Services in Colorado) added this car to our policy but removed our son's car instead of the car I traded in. In August, when our son's windshield was severely damaged, the claim process came to a screeching halt when the error was discovered. Between communication with our agent (all one-sided, I had to reach out to them for updates) and with the Hartford directly, I have spent tens of hours trying to reach an agreement; there was never a full reconciliation of the corrections to our policy premiums.

A good insurance company, can be reached by phone or internet, and answer right away to help you. If you are over the age of 50 you can qualify for this insurance. Have had it for many years and don't know who I ever change to.

It has been great. Good customer service. I was hit by a pickup and driver with no insurance and Hartford was great about the accident. I enrolled through AARP and got a special rate. My wife totaled her car and the Hartford was great about the settlement. I would recommend them to anyone.

Hartford is not my insurance company I have StateFarm (better). My experience with Hartford started on a good leg. I called in the accident the day I was hit by their insured, they informed me that it would take a day or two to get it started but if I called they would tell me where they were with the claim. I called midway through the next day because Thanksgiving was approaching and I wanted to get a rental car before there were none available. Mind you I am a college student that lives in a different state other than my hometown and I planned on going home in my car that was fine before their insured hit me. So when I called the adjuster Crystal ** (ext. **) she was nice at first collecting all the information she needed from me.

I called the 888-629-7725 on 11-20-2015 for a review of the quote I had received on 11-17-2015. The quote I received on 11-17-2015 was good until 11-21-2015. I was told by a rude agent that the quote was considerably higher and would not honor the previous quote even though it was supposed to be good until 11-21-2015. I asked to speak with the person who gave me the quote and she said she could not locate who I spoke with. I then asked to speak with a supervisor or someone who could handle this and she said there was no one available to talk to. She then said I would have to accept the quote she gave me. So I declined and hung up. I called back and got a nice agent named Bailey who helped me through the process, and I was able to get my policy for the amount quoted. Thank you Bailey.

It was very easy to sign up with Hartford. Fortunately I have had no further contact as I have had no claims. It was very easy to renew my policy when it was up for renewal. And the price was a lot much less than other insurance companies I contacted.

I have returned to the Hartford and am pleased with my coverage, the price, and the courtesy of the Hartford representatives: they answered all my questions quickly and efficiently.

Happy with company. However they seem to keep going up every year. I have an excellent driver's record and I think they should give points or money back for this. I have not had an accident in over 20 years. The accident I had was not my fault. They give a discount if you purchase homeowner's insurance through them also.

Two years ago we did some research on bundling our homeowners and our auto insurances. We decided on the Hartford at the recommendation of AARP, after we researched other companies online and by phone, and compared rates and benefits. We are very satisfied with the Hartford, especially on our homeowners insurance, which paid our hotel bill and meals when a power outage lasted more than one week in the winter, and we couldn't remain in our home. The Hartford even covered the food we lost in the freezer.

My husband and I are satisfied with the Hartford. We are currently getting a discount because we haven't had any accidents lately. Very happy with the discount.

I joined thru AARP and have been with them for 3 years. My cost was reduced in half for full coverage after I transferred from another company. I have had one claim. The claim was handled quickly and stress free. They suggested shops to take my car in my area and once the car was in a shop, someone came out the next day to review the damage. There was a follow up call to see if everything went well. There was a need for me to change my billing date to a more convenient day. One phone call and it was done.

Good experience with The Hartford. The rates are relatively good and the service has been good. Been with them for several years. Have had a couple of claims and the claims were processed in a good fashion.

After an accident, the insurance was prompt and very cooperative. Once notified, they handled all arrangements for the tow and the repair shop which did a great job. The coverage was excellent. Great insurance.

Customer service is great, always ready to answer any questions regarding your insurance. I have researched other companies and have found that this has all the coverage that I am interested in. I have full coverage and their rates are reasonable. Agents are very informative and helpful and can call twenty-four hours a day and speak to a representative. I have been with this company for over fifteen years and so far have been very happy with it. I would highly recommend this company.

I have had an Automobile policy through Hartford for a long time with no problems until a couple of weeks ago. I called to change my coverage from full coverage to liability, due to age of car. Right off the employee was very sharp spoken, however I told her what I need to do and she said "Well you need to wait till 12/28/15 when policy renews." I informed her I wanted this done immediately. Her reply was she would have to get approval, which did not make sense. It was approved and I got my new payment amount which would be automatically drafted from my account. Two weeks later I get a letter in mail stating they were going to cancel my policy if I did not pay 40 some dollars before 11/17/15. I called to see what is going on and was informed that it was my fault as I wanted my liability coverage immediately.

I did a lot of research before selecting The Hartford. Number 1 reason is their rating, and number 2, they had the best price at the time. Fortunately, I have had no experience with claims. I love that I can do all my business with them online. I pay my premiums, get my ID cards, print out any forms I may need, handle renewals, etc. Their website can be a bit confusing in the beginning, but once you get used to it, it's great. I have been able to find the answer to any question without having to get on the phone and punch in a lot of numbers.

Switched to this company recently after previous company doubled our homeowner's coverage. The Hartford has much better rates for equivalent coverage for our vehicle insurance. They also have a user friendly website and good payment plan options.

Was set up with the Hartford by my independent agent. The rate charged was less / lower than my current provider. The changeover was seamless and the coverage the same as what I had before. I have not had a claim and my rate has not increased.

No complaints at all. Always there to help. Know about the auto insurance deals. What else is it to said. They know what they are doing. They are great and dependable, caring, worth trust, a lot of experience, helpful, caring, happy with a smile on their face and a jingle in their pockets.

I am very happy with my insurance company, The Hartford. They have gone above and beyond to make me a happy customer with their service and great customer care. I have never had a claim filed with them, but every time I have needed a tow, they have been right there for me. They have been very understanding and on the ball.

Reasonably priced and above average customer service and claims service. Easy to do business with and a variety of ways to pay for the insurance. What else can I say? I've only had insurance with them for under two years.

I was with Amica for over 20 years when someone told me about The Hartford's great rates. So I called them and their bundled (home and auto) quote was about $700 less than Amica's! I wouldn't have left Amica for a small savings but $700 is a huge savings so I'm now with The Hartford. Amica is a wonderful company; you call and quickly get a live person. And the one time I filed a claim they were so agreeable. I'm too new with The Hartford to be able to say anything about the company.

If when I purchase both my home and auto insurance from them 8 months ago and they would have told me to get the discount (10%) I needed to actually drive both of our autos a total of 180 days each, instead of saying the device is installed for 6 months to get the discount, I probably would have looked elsewhere. My husband and I are both retired and we keep 2 cars and seldom drive one of them. When I got the email to return one of the devices which took 8 months I called to get the other email for the other car. At that time I was told about having to have driven the car 180 days for the discount. Thinking back on the prior 8 months would guess that that car was out of the garage a total of 50-60 days tops.

They have always been proactive. They were easy to sign up with and every time I added or deleted a car from my policy they made the transition so easy. They have offered suggestions on how I can save money on the coverage that I have and have helped us in deciding what package is the best for us. I would highly recommend them to anyone. Their payment plans are tailored to everyone's needs. Fortunately we have not had an accident so I cannot respond to how they are in that area, but from what I have experienced to date, I see no reason to believe that they would not be excellent in that regard.

They stand behind what they advertise... They are there for us when needed. We have used them a couple of times. They stand behind us - if an accident was not our fault. They do not cancel you for filing a claim. Whenever we have a question - they answer it within the same day... they don't keep you hanging for days at end. The bills and policies are very concise and easy to understand.

I currently have my home and auto insurance thru The Hartford. I yearly request quotes from other insurance companies to ensure that I'm getting the best coverage and prices. Have gotten from Geico, Allstate, State Farm and always found that Hartford is from 250 to 400 lower than any other insurance company. This is for exactly the same coverage.

I became a member of AARP shortly after turning 50 years old. I transferred all 4 of my insurance policies over to AARP/Hartford since, I had received a much better quote than from Liberty Mutual. Lately, my premiums have been creeping up a little, but are still lower than other quotes I recently received.

It's a great company, good rates - have never disappointed me. I've never had a claim so far but have no doubt that they would quickly and professionally settle the matter. People think of them as only insuring older people, but am sure they insure people of any age. I would strongly encourage you to check them out and see what you may have been missing all along.

I have had this insurance for about 12 years, and have never had any problems for the 2 claims I have had, 1 collision and 1 comprehensive. The claims were handled expeditiously and with good results. In fact, the one claim, the adjuster added additional parts to replace that was not included in the auto body shop estimate. I am very happy with them and would never consider changing to another insurance company ever if their rates were cheaper.

I have been with my insurance company for 14 years, and they have been a great company. I only had one claim in that period of time and the accident was handled in good time, and I only lost the use of my truck for three days. The insurance company paid for my use of a loaner vehicle. I have tried other companies over the years and with comparing their quotes have stayed with Hartford as the prices are lower.

Cheaper than any other insurance but sometimes they were hard to deal with as far as making a claim. They didn't let you know until you went to make a claim that you had to have a extra insurance to cover that incident.

I am happy with the Hartford and am satisfied with their customer service. Overall, my experience and my association with the Hartford has been very rewarding to me. I haven't, as yet used their claims process, but I'm sure there will be no problems with it.

OK company. No problems. Have had this company which is through AARP for many years. Never any problems with claims. Have tried Geico and cancelled because they raised rates for no reason.

My daughter has been involved in several car accidents, and the Hartford has guided us through each step of the claims process. They may not be the least expensive insurance I could have purchased, but they've been well worth the amount spent in the peace of mind afforded me and my family.

Haven't got a right tow since instated the service. Got left on the side of the road 4 times. Called tow truck and never showed up or had to pay out of pocket when I already have paid through my ins company. It's bad... service. Someone should do something about the way people are treated.

I have been with this company for many years. They have very good rates. Their employees are very knowledgeable and friendly. I have never had any problems when I call them for information. You're never put on hold when they answer their phones. I would definitely recommend this company. It is better dealing with the company directly instead of an agent.

I sign up for bundled insurance, both auto & car. I have only been a customer for 2 years. This payment period will be my 3rd year. I receive an invoice saying my account is past due. I remember making a payment in August. I click on to make a payment. It says my account is paid in full. So assuming the billing was sent in error, I do nothing. On Oct 26 I receive another invoice saying my insurance had been canceled. I immediately call Hartford. Come to find out my insurance policy expires Nov 19, not Oct 19. For some reason they separated my home & car ins without telling me. They increased both my car insurance which I had previously paid and they also increased my home insurance which I only now discovered.

They take care of us senior citizens, we drive less so we should not pay as much. We are careful drivers, we have been driving a long time and should be rewarded as such, by having lower premiums. They offer free driver refresher courses and discount for doing so.

I have been with this company over 20 years and I love it. I also have my renters insurance with this company for over 10 years and both of my policies serve and served me well. This is really a great company and I have enjoyed being a member of them.

Was easy to get auto insurance and lowest rates. They take premiums out of my bank account once a month. They have automatic renewal program. Can call round the clock with questions and get answers from a live person.

We have had this insurance company for several years now. Although we have had no claims to date they are great to work with. Learned of them through AARP and decided to get a quote, even though we had been with our previous company for many years we were able to save several hundred dollars. Every time we have contacted them by phone they have answered any questions quickly and updated any autos to add or delete asap. There are several payment options and with direct bank withdrawal there are no extra fees for monthly payments. Correspondence through email is quick such as sending proof of insurance for a new card. Would now and actually have recommended them to friends and family.

I am happy with my auto insurance company. They have good customer service and are friendly. I have never had an issue. I have good coverage for a reasonable monthly payment. I would recommend my insurance company to others. When I had an accident a year ago they handled that quickly and reasonably.

I have never had a claim so I really do not know what their service is. This was recommended from AARP. The premium rates are very good compared to other companies. This is why it was recommended by AARP.

I have been with The Hartford for over 20 years and I have found that they are the least expensive of any insurance company. I have gotten reviews from other insurance companies and none of them could match the coverage I have at the price I am paying. The customer service is great and I do all my insurance needs on my computer and their website.

Non-cancellable after two accidents. Lowest cost. Friendly and courteous customer service. Prompt claim reimbursement. No hassle. Good website to view billing information. Easy to pay bills.

I was in a very bad automobile accident caused by a driver insured by Hartford. My son, a passenger, and myself, were almost killed by the driver. There was a police report, and Hartford assumed 100% responsibility. All we requested was to see a chiropractor for our injuries. We are now left with a huge bill from the chiropractor, and our adjuster does not contact me or return my calls - ever. It has literally been many weeks. She claims to be too busy. On my last voice mail message, I asked her to have our case reassigned to someone else if she is too busy. All we want is a reasonable settlement. The driver got off with a $100.00 fine because she went to court, and we are really suffering.

They have answered my every question, whenever I have called. I once was tapped from behind by another driver and was told by my company that they would contact the other driver and take care of everything. They insisted I have my car looked at and repaired any possible damage that might be hidden.

Hartford Insurance was purchased through our agent and we have never had any claims as yet so our description of our experience with this company is not available. I have read that this company was mentioned in the AARP information that was in the AARP magazine indicating the policy claims are settled satisfactorily for their members over the years. We do pay a satisfactory premium on the policy and plan to continue with them.

The Hartford is a good company. The cost of the insurance is affordable and they are easy to work with. I have been with this same company for more than ten years. In all those years I have only filed one claim. They took care of my claim very quickly and without any problems.

2nd letter 10/19 2015 because of cancellation of policy for non-payment on Oct 5th, 2015. This is second time. (See below) I never, never rec. bill electronically or snail mail. In the past you have sent me both electronic and p.o. box. Please send me copies of emails sent to me which should show date they were sent... First of all, I would like to say I am 73 yrs old & my wife is 72. We live on a fixed income which means our funds are limited. Although I heard the term many times before I retired, I didn't understand the meaning of a (FIXED INCOME) which I will call FI.

We have a very good report for the Hartford, which is through AARP. My parents had them for a long while and when they did have an accident, I was in charge of getting everything taken care of. They were not injured very much but they were taken to the hospital to be seen by a doctor. We have had them for more than a year and have had nothing that needed taken care. We have full coverage for our van.

I am happy with AARP as I have not had to use it and hopefully I won't. Insurance is great to have for the "just in case." We are all hopeful that those "just in case" never happened. All insurance is expensive but it's a must have if not for legal but for peace of mind.

I was happy with this company until my mom had a stroke and the doctor called and told me and I ran into a mailbox... no damage to the property but to my car. I have never had a ticket, etc., and when the next enrollment came they raised my premium. Now I find that there are better rates offered by comparable companies. The coverage is there, but I am not happy with the costs.

They charge less and cover more than State Farm, and their claims department is fair, unlike State Farm. Do not ever use State Farm. State Farm is a criminal organization. The Hartford Insurance Company is also much easier to deal with live or over the telephone.

It's great, honest, affordable, fair, customer conscious, easy to talk to, understanding, quick response, best decision I ever made. Best company out there, best prices, service, people, best website.

Anytime I want to add someone or make sure I am covered for something, they have been really helpful to me. However, when I called them for Roadside assistance, I was on hold for over 1 hour before I finally hung up with no help.

Never had any type of problems. AARP gives low prices and has a reputable working relationship with their insurance companies. If we ever have a question, it is answered immediately.

I got my auto Insurance through AARP (The Hartford). They were less expensive than other insurers, and this was for a 1985 vehicle. One of the best things about the company were that it Cost LESS to have Comprehensive coverage, than to just have No-Fault. However, the vehicle was in a minor fender-bender, and per the Insurance company's instruction, it was brought (completely drivable) to a dealership.

Good rates and good customer service when calling to ask questions. Has website that is easy to navigate. Easy to pay online or direct deposit. Obtained Hartford through AARP. AARP saved me $1,000.00 a year on my policy.

I've been with Hartford for about 12 years, and have always been very happy and satisfied with their service. I was really shocked and appalled when I called to speak to one of the representatives to see if my insurance rate could be reduced. I had just purchased a new car and, I realize, the rates would go up, but didn't expect them to go up that much. I just wanted to make sure that all the discounts I'm entitled to were applied. The representative actually said to me: "Hartford isn't exactly a cheap insurance, you can always call around and go with someone else." Unbelievable. I'm still shocked that a representative would say something like that to a long-time customer. Otherwise, before this incident, I've never had any kind of a problem, and all the representative I had talked to in the past were very friendly and helpful. Hopefully, this was an unfortunate exception.

State Farm would not help with accident that was not my fault, had to do myself. Hartford prices keep going up and have not had any claims. Customer service at State Farm, the employees were not friendly, not available 24/7. Prices at State Farm were ridiculously higher than most.

I call and get answers right away. Had to call about an accident, sent pictures and they took care of right away. I have had no problems with them ever.

Home insurance premium was raised from $1200 a year to $1600 a year, was told this increase was across the state of Kansas due to the increase in claims for wind/hail damage. When consulting other insurance providers across the state they were unaware of this increase. I purchased a 2008 Ford Explorer with salvage title November 2008 and purchased full coverage insurance from AARP The Hartford. With the situation above on the home owners insurance, I have been shopping for a new insurance carrier who informed me the vehicle could only have liability insurance for a salvage title.

Insurance claims are handled efficiently and with understanding. Premiums are average but customer service is outstanding. Representatives are courteous and helpful usually responding to your questions or concerns immediately.

Unlike other insurers, this company doesn't nickel and dime you...very consistent, no frills for inflated pricing. They actually perform as an insurance company should... They offer insurance and don't try to swindle you out of what you're entitled to after paying premiums.

2014 they quoted me 520.00 for the year. The renewal comes in at almost 800.00. I called them and the underwriter was circling around explaining the increase for my medical went from 50.00 to 115.00 because the cost of health insurance went up. Then he told me a no fault accident in 2012, someone backed into me and neither party had damage, became another reason why my insurance went up. What the heck is the no fault good for?

Hartford has been sufficient with providing us with coverage but raised our rates after one accident. I would consider changing providers if I could save $200 or more a year. I will be researching prospective companies in the next year to see if I can find comparable coverage for less than I am paying now.

Sept. 19, 2015 Because I was upset with the increase with my insurance, I contacted Hartford on the internet. After filling out all the questions, thinking they could save me money, I then realized that my wife wasn't a AARP member and the rate would be more. So Sunday Sept. 20, 2015 I called Hartford and told them I had changed my mind. I haven't electronically sign my policy or physically send it. Also the policy wasn't to go in effect until Oct. 16, 2015. They took my money $983.00 before I could hang up. I still haven't see a refund yet Sept. 25, 2015 and they don't want to talk about it. Never again. Hartford is a cut throat co. They don't care about you and me.

I was with THE HARTFORD for less than three years. I started the policy in October 2012 by paying $64.72. In less than three years, my premium jumped to $111.00 nearly doubling my premiums despite the fact I always paid my premiums on time (auto pay through my bank), had no at fault accidents, had no traffic violations and lastly, my 2011 Kia Forte had less than 23,000 miles on it as of the day I cancelled in June 2015. But I did turn 75 years old, could that be the reason? Can there be any wonder why I opted out of THE HARTFORD auto insurance? I went back to State Farm.

On April 16th, 2013 I was driving my wife to take a Test in Waukesha, Wisconsin. When I was rear-ended by a woman on Hwy 164 in Waukesha. If you look up my Driving Record it will state that I have an at fault accident. The problem is that My Insurance company at that time "Hartford Ins" has me listed as the driver of both vehicles and which shows me as a at fault accident causing me to have higher insurance rates. I have contacted them numerous times about it and nothing gets done about it. It is time to seek compensation from them and I think the amount of $5000.00 would be just.

I am getting 2-3 letters from AARP per week to apply for car insurance from Hartford so I should be saving $400-500. Hartford car insurance not even come close, in actuality Hartford did quote me $500 more than they stated to save me. What a crap. If Hartford came close $100 plus/minus I would not spend time to complain. They will rip you off. Just FYI I have no tickets or accidents thank God.

I am 67 years old and have been driving ever since I was 23 years old. I have never had an accident, never had to file an auto claim for anything. Just recently, I side swiped my car backing up. I was the only person involved with no injuries. I called Hartford to file a claim. When speaking with the claims adjuster I was told to go to their Body Repair Shop to get an estimate. I asked shouldn't I seek 2-3 estimates and was told no. And was told that they only use the estimate of their chosen body repair shop that works for them. To me it seemed as though the deck was pretty well stacked. I felt as though my freedom of choice was violated. After calling around I found out this was misleading information. I thought a company of integrity, working hard for senior citizens would at least be honest and open to truthfulness to its customer and not slither through with falsehood. This was a sickening and saddening experience for a newcomer.

My husband and I recently changed from another auto insurance company to Hartford because of Hartford's competitive price. About a month later we received a notice in the mail stating they added an individual to our policy, including a large rate hike. They added my 22-year old son to our policy! He works seasonal jobs in another state but has not changed the address on his driver's license because he relocates often. He plans to change that when his address stabilizes and so he uses ours. I am very surprised that adding another adult to a customer's policy without prior notification/consent by the policyholder is legal?

I'm writing this review to save perhaps hundreds or thousands of people the anguish this company will put you through once you have a claim. First off we do not have this horrible insurance company however we were unfortunate enough to be hit by an insured of The Hartford! As if things aren't bad enough being involved in a collision when on vacation! This company could care less about your situation regardless of what has happened. It is obviously standard procedure to prolong any sort of payout including that of a rental car. This company had the nerve to say they basically will get back to us in an undetermined time frame!

We just received our auto renewal policy & our premium increased by $600.00+. We have not had any accidents or tickets this past year. We called AARP to ask why the large increase. The representative said there had been more claims in our area/state. Not our fault! Calling for quotes in the morning & will move our auto ins business from AARP/Hartford.

I called in on the 19th to pay a bill due on the 19th. Was told late payment the month. They were not accepting my payment and canceling policy. Received letter saying I was covered til August 24th. I have had no accidents or tickets for the last 7 years.

They went into my account that they had automatic withdrawal and took out 617.00! My policy with them was for my car and my husband's old truck. The payment should have been maybe 250.00. They said they put my son who no longer lives with us but still has my address on his license, on my insurance policy! I didn't agree or sign anything authorizing this! Talked to 3 different people. Wouldn't reimburse me. I canceled them! It's a shame that they take advantage of people who work hard just to pay the amount on the policy! They suck!

My van had a mechanical failure which caused an accident. I sold the van to a recycler to be crushed and cancelled the insurance on it. 2 1/2 months later I found another car and called the Hartford to insure it. I had been with them for 22 years without a ticket or accident. They wanted to up my insurance to 1100.00 a year when I had been paying about 350.00 prior to the accident. They said if I had kept the insurance in force on the van, the rate would not have gone up. Why would I keep paying insurance on a van that had been crushed? Also, The Hartford reported the accident to LexisNexis as being my fault, instead of mechanical failure. Progressive insurance was way less than the Hartford quote.

I insured 2 vehicles as well as my homeowner's insurance through the AARP/Hartford Insurance Co. for 5 years. But today I accidentally found out they cancelled my automobile insurance without any notification. I was driving 10 days without insurance because they did not notify me. I discovered that they cancelled the policy accidentally when I called to inquire about my home insurance and asked a question about my auto policy. I was told they cancelled my policy because I missed one payment. The Insurance Co are required to send an invoice each month for payment, which I never received. Also they are required by law to notify in advance the individual of the auto policy cancellation. None of which they did.

I have been driving for 65 years. In 2014 I had my first at fault incident. I was backing out of a mobile home parking space, and I caught the underside passenger bumper on a stone that was half an inch taller than the bumper, and it pulled it off. It cost The Hartford $2000.00. They put up my premium $800.00 per year, for three years. The reason they gave me was to cover the cost of the repair. Now in my view that is EXTORTION. I had already paid them to cover me for. The California Insurance Commission told me they can do this for any accident over $100.00.

Dealing with this company during my claim processing was very hectic. My claim agent left on vacation for a week without letting me know or passing on my information. I was left to drive my car, which I could not open my driver door or turn left without a horrible sound. When I did get a hold of her after 9 days of calling, she was rude?! Disappointed in the service and decided to go with another company which saved me almost $80 a month with double the coverage and half the deductible. This company, in my opinion needs help! They are not worth the money they charge.

July 29 we signed up with the Hartford for auto and renter's insurance on a month to month basis. The next day we noticed an additional $300 taken from our account. Calling the company, we were assured that the Hartford would return the $301 and also contact my bank to reverse the overdraft charges by Monday Aug. 3rd. Now it's the 4th and being told that by the 6th we should have the money back and we have to contact our bank. Show that Hartford caused the overdrafts and fax that info to them and they might give a refund. Looks like I will contact the attorney general.

I have been with Hartford Insurance company for 2 years. They increased my premium from $802.00 per year to $1,033.00 per year. I called and spoke with a customer service representative who informed that the rate increased because of the area which I reside. I informed the CSR that an increase of that magnitude is ridiculous!. Keep in mind I have had no claims, accidents, or tickets in 47 years. The have lost my business for life.

I emailed AARP to let them know that I was going to renew my membership and I included on my email to please contact The Hartford Insurance that I was going to change my bank info because I have a automatic deduction for auto and home insurance from another bank. AARP replied that they received my email. On July 19th I got a minor accident. I was on the stop sign when a car hit me and scratched my rear bumper and pushes my car on the curve and scratches also the front bumper. I got all the information but the driver got no insurance. I have a full coverage with The Hartford so I called them the following day, Monday, July 20th. I spoke to the The Hartford Customer Care Representative that I want to change my bank info but I am going to pay my bill for July first (my bill is always on the 23rd of the month) since I know it takes awhile for automatic deduction.

My wife and I were accepted with all occurrences being beyond the required point. We are paying a surcharge currently which was on there since inception of the Hartford policy. My wife had another wreck where she struck the back of a homemade trailer. The driver pulled out from a construction site of a revamped pet park in Dallas. It was apparently going quite slow. She was distracted briefly with the work going on there. She hit the rear of the trailer. There were no bodily injuries, but her 2009 Mitsubishi Outlander was totaled.

We received a notice that our Hartford auto insurance premium was going up by 20.00 a month while there had been no change to our driving status or anything negative for that matter... So we priced insurance and decided to cancel Hartford and go with Progressive. We called the Hartford and cancelled our insurance effective February 28. We were told we were all paid up. Well we got a bill in March saying our bill would be due on March 28th. We called them and complained that they were suppose to cancel our insurance by the end of Feb. They knew nothing about that phone call. So we cancelled our automatic payment with them and told them to make sure the policy got cancelled. We had told Progressive to wait until we got a confirmation of cancellation from Hartford. All we got was on March 18th an email confirming we had cancelled our auto payment.

Thankfully, I am not a customer of the Hartford Group-AARP. NOR will I ever be! This company borders on fraudulent... The unbelievably bad customer service is just criminal. THIS is how we treat our elderly and retired? I had an auto accident with an elderly gentleman who had AARP insurance. The accident was fairly mild, some damage to cars but no injury. It's been weeks and AARP hold times are so unbelievably long that I spend half the day on the phone on hold if I need to talk to someone. No one calls back when they promise to. No one returns phone calls. I'll feel lucky if I ever see a cent of what I'm due. Luckily I have family members who are lawyers. But holy crap, WHO has this company as their insurance?

I was in an accident and at first the main line representative was helpful, friendly, and thorough. It was all downhill from there. As I tried to figure out the status of the claim, I was directed to voicemail after voicemail. Leaving messages, I reached out numerous times to no avail. Perhaps after a week/ week and a half, I tried to have my file transferred from my claim adjuster to another (this was never accomplished). Phone calls were never returned. Let's see how everything else goes. Let's just say they lost a long time customer with 4+ vehicles, and I will never suggest using the Hartford for insurance. Look elsewhere for reliability.

I have insurance with the Hartford. Have for a lot of years. Home and 2 cars. Every year I go through a battle with this company to get my rate down. It is usually they didn't get the mileage correct, that I don't hardly drive. Now I get hit with a 33 percent increase, and the agents are happy because they say the state of Florida approved it! No discounts for me, unless I want less service and less coverage. No accidents - less than 7000 miles a year - a new car every 2 years. Always pay my bill!

My concern is with AARP's association with and promotion of companies such as the Hartford. How can AARP, an organization that claims to be an advocate for the elderly, defend the policies of the Hartford? My personal experience with the Hartford auto insurance was a very hefty rate increase after being a policyholder for at least 10 years. When I called to ask the reason for the increase when my car was a year older, no change in driving habits and no accidents, I was told it was because I was now over 72.